• Collate information from the ERP system and other sources related to Service Contracts and generate timely reports.

• Alert the workshop manager and higher management about exceptions that may affect the profitability of service contracts.

• Present reports related to service contracts to higher management within specified timelines.

• Prepare and share relevant reports with Principals related to Service Contracts within specified timelines.

• Maintain contact with Service Contract Customers for technical and commercial matters, ensuring positive customer feedback.

• Coordinate with the workshop and sales teams to ensure service contract objectives are met.

• Monitor and analyze service contract profitability, providing insights and recommendations for improvement.

• Ensure compliance with organizational policies regarding service contract management.

Desired Candidate Profile

Required Skills To Be Successful:

• Excellent analytical thinking and problem-solving skills.

• Strong planning and organizational abilities.

• Customer-focused mindset with adaptability in dynamic environments.

• Effective communication and interpersonal skills in English, Arabic is a plus.

What Qualifies You For The Role:

• Diploma in Mechanical/Automotive or a Bachelor’s degree.

• Minimum 3 years of experience in service contracts management within a reputable automotive dealership.

• Proficiency in using MS Office and sound technical knowledge of service contracts.

• Valid UAE driver’s license and effective communication skills in English, with Arabic as an advantage.