• Assist customers and workshop teams in identifying and sourcing the correct automotive parts.

• Understand customer requirements and recommend suitable parts and accessories.

• Drive parts sales through effective upselling, accessory promotion, and appropriate discount management.

• Coordinate with Service Advisors and workshop teams regarding parts availability, quotations, orders, and expected arrival.

• Maintain accurate sales orders and reservations to support stock management and minimize potential financial losses.

• Accurately capture and maintain customer and transaction information in SAP.

• Support regular inventory control activities.

• Follow established operational procedures to maintain accuracy and deliver a consistent customer experience.

• Build positive relationships with customers and internal stakeholders to support customer retention.

Desired Candidate Profile

Required Skills to Be Successful

• Strong automotive parts and product knowledge.

• Experience in parts sales and customer service.

• Proficiency in Electronic Parts Catalogue (EPC) systems.

• Good customer handling and interpersonal skills.

• Strong communication and coordination abilities.

• Working knowledge of Microsoft Office, with SAP knowledge preferred.

• Good understanding of inventory and parts ordering processes.

• Conversational English with basic Arabic-speaking ability.

• Customer-focused with strong teamwork skills.

About the Team

You will be part of a dynamic Aftersales Parts team, working closely with Parts Supervisors, Service Advisors, Job Controllers, Technicians, and Workshop teams.

Collaboration is key to ensuring parts are available when required, customers are kept informed, and workshop operations run efficiently. You will play an important role in connecting customer requirements with parts availability and operational needs.

What Equips You for the Role

• Diploma or equivalent qualification.

• Automotive background with good parts knowledge.

• Sales and customer service experience.

• 3 to 5 years of experience within the automotive industry, preferably in a similar parts operations role.

• Proficiency in Electronic Parts Catalogue (EPC) systems.

• Working knowledge of Microsoft Office.

• SAP knowledge is preferred.

• Strong product and process knowledge.

• Good communication and interpersonal skills.

• Conversational English with basic Arabic-speaking ability.