1- Addressing technical issues encountered by users of the remote investigation and litigation program immediately.2- Checking the system's operation and safety at the remote investigation and litigation center and performing regular system maintenance.3- Assisting the incident management team at Level One and Two with tasks that require being near system users.4- Identifying and determining user feedback regarding the remote investigation and litigation program.5- Guiding users in case of any unclear aspects in using the remote investigation and litigation program.6- Escalating unresolved issues to the next level of specialized support staff at the remote investigation and litigation center.7- Conducting regular checks to maintain the system's operational status and reporting technical issues.8- Documenting and analyzing customer feedback and expectations regarding continuous improvement.

9- Identifying technical issues and user feedback and addressing them according to priority

Bachelor's degree in Computer Science

Familiarity with systems and network management

Proficiency in softwares: Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat

Gender: Male and Female

Complete National Service (Male Candidates)