Key Responsibilities:

Operational Leadership:

• Manage day-to-day operations, ensuring optimal efficiency and service quality.
• Develop and implement operational policies and procedures to enhance productivity.

Fleet Management:

• Oversee the maintenance and management of the luxury vehicle fleet.
• Coordinate with vendors for vehicle servicing, repairs, and upgrades.

Staff Management:

• Recruit, train, and supervise operational staff, including drivers and customer service representatives.
• Foster a positive work environment, encouraging professional growth and teamwork.

Customer Service Excellence:

• Ensure high levels of customer satisfaction through effective service delivery.
• Address customer inquiries, complaints, and feedback promptly and professionally.

Financial Management:

• Monitor budgets and financial performance, identifying opportunities for cost savings and revenue growth.
• Prepare reports on operational performance and recommend improvements.

Compliance and Safety:

• Ensure compliance with local regulations and industry standards.
• Implement safety protocols for staff and customers, ensuring a safe working environment.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience in operations management, preferably in the luxury service or transportation industry.
• Strong leadership and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in Microsoft Office Suite and fleet management software.
• Fluent in English; knowledge of Arabic is a plus.