Overview of the Role

As a Parts Advisor, you will be the face of our brand’s parts division, delivering an exceptional and seamless customer experience across retail and workshop operations. You will play a pivotal role in ensuring customers receive the right parts at the right time while supporting the branch in achieving its revenue, quality, and customer satisfaction goals.

What You Will Do

•  Drive parts sales by upselling, managing discounts, and promoting accessories to achieve monthly revenue targets.

•  Build long-term relationships with customers through knowledgeable consultations on parts requirements based on recommended maintenance schedules.

•  Coordinate closely with Service Advisors, Job Controllers, and workshop teams to ensure timely updates on part availability, orders, and delivery timelines.

•  Adhere to Standard Operating Procedures, company policies, and distributor programs to maintain consistent customer experience.

•  Ensure accurate creation, closure, and follow-up of sales orders and reservations to optimize stock and minimize financial risk.

•  Capture customer data accurately in SAP to support effective customer profiling and future reach-outs.

•  Participate in regular inventory control activities as part of operational excellence and audit compliance.

Skills

Required Skills to Be Successful

•  3–5 years of experience within the automotive industry, ideally in parts operations.

•  A Diploma or equivalent qualification.

•  Strong sales and customer service orientation with proven ability to achieve revenue targets.

•  Sound understanding of automotive parts operations and Electronic Parts Catalogue (EPC).

What Equips You for the Role

•  Solid understanding of automotive products, parts, and aftersales processes.

•  A customer-first mindset with strong teamwork, cultural sensitivity, and responsibility.

•  Willingness to work extended hours when needed to meet business and customer expectations.

•  Excellent communication and interpersonal skills with the ability to handle customer interactions professionally.

•  Proficiency in MS Office; SAP knowledge preferred.

•  Accuracy in documentation, data entry, and process compliance.

•  Basic verbal communication skills in Arabic and strong English proficiency.