- Assist customers in identifying and selecting the correct aftermarket spare parts based on vehicle make, model, VIN, and specifications.
- Provide technical guidance and recommend suitable aftermarket products.
- Ensure exceptional customer service and customer satisfaction.
- Monitor stock availability and coordinate replenishment requirements.
- Maintain accurate inventory records.
- Participate in stock audits and inventory verification.
- Prepare quotations and sales orders accurately.
- Process customer orders efficiently through the ERP system.
- Follow up on pending quotations and customer inquiries.
- Coordinate with suppliers and distributors to source specialized or non-stock aftermarket spare parts.
- Negotiate pricing and delivery timelines where applicable.
- Track procurement status and keep customers informed.
- Develop and maintain relationships with workshops, garages, fleet operators, traders, and corporate customers.
- Generate new business opportunities.
- Conduct regular customer visits and follow-ups to increase repeat business.
- Inspect received parts for quality and correctness.
- Process warranty claims, returns, and exchanges as per company policy.
- Coordinate with suppliers regarding defective products and replacements.
- Achieve assigned monthly sales targets.
- Promote new product lines, offers, and marketing campaigns.
- Upsell and cross-sell aftermarket automotive products.
- Maintain strong product knowledge of leading aftermarket brands.
Desired Candidate Profile
- Strong knowledge of automotive aftermarket spare parts and vehicle systems
- Spare parts identification using electronic catalogs (EPC) and OEM references
- Inventory management
- Sales and negotiation skills
- Quotation preparation and order management
- ERP systems and MS Office proficiency
- Customer-focused approach
- Strong communication and interpersonal skills
- Problem-solving ability
- Attention to detail
- Time management
- Teamwork and collaboration
- Relationship-building skills
- Results-oriented mindset
- Experience in selling aftermarket brands for Japanese, Korean, American, or Chinese vehicles
- Experience dealing with workshops, garages, fleet operators, wholesalers, or retail customers