• Perform preventive, corrective, and routine maintenance on Life Safety, Security, BMS, AV, ELV, and HVAC systems to ensure reliable operation.

• Monitor system performance and identify recurring issues, escalating them to the Team Lead when required.

• Maintain accurate maintenance records, service reports, and project documentation.

• Monitor graphic workstations for alarms, alerts, and system errors, ensuring uninterrupted system availability.

• Respond promptly to customer service requests and complete assigned tasks within agreed SLAs.

• Troubleshoot hardware, software, and operating system issues with minimal downtime.

• Install, configure, repair, and update system hardware and software as required.

• Perform regular system inspections, housekeeping activities, and preventive maintenance schedules (PPMs).

• Record system issues, corrective actions, and resolutions to minimize recurring faults.

• Coordinate materials and spare parts required for maintenance activities.

• Monitor existing systems and recommend upgrades or enhancements to improve performance and reliability.

• Conduct root cause analysis for recurring technical issues and coordinate timely resolutions.

• Escalate critical incidents when necessary to ensure timely resource allocation and issue resolution.

• Manage service requests from initiation through completion, including documentation and status updates.

• Collaborate with internal teams and maintain strong customer relationships by providing timely communication and service updates.

• Ensure compliance with information security policies and organizational procedures.

Desired Candidate Profile

• Qualifications and Experience

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  • Bachelor's degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, or a related discipline.

  • 2–3 years of relevant experience in maintenance and servicing of Life Safety, Security, BMS, AV, ELV, HVAC, or related building systems.

  Required Skills

  • Strong technical knowledge of Life Safety, Security, BMS, AV, ICT, Fire Fighting (FF), and ELV systems.

  • Experience in preventive and corrective maintenance activities.

  • Strong troubleshooting and root cause analysis skills.

  • Ability to install, configure, and maintain hardware and software systems.

  • Knowledge of service management processes and SLA compliance.

  • Good documentation and reporting skills.

  • Proficiency in Microsoft Office applications.

  • Excellent communication skills in English (reading, writing, and speaking).

  • Strong teamwork and customer service skills.

  • Ability to work under pressure and respond proactively to technical issues.