Job Description

Roles & Responsibilities

• Operate the Facilities Management Help Desk to log, track and follow up on service and maintenance requests.

• Utilize the Help Desk system to generate management reports and prepare regulatory documentation.

• Greet, assist and direct tenants, visitors, guests and members of the public in a professional manner.

• Manage incoming phone calls, routing them appropriately to concerned departments.

• Handle resident check-in and check-out procedures in accordance with CWRC manual guidelines.

• Issue and activate access cards for new residents and deactivate cards upon check-out.

• Process payments through POS system for services such as gym memberships, recreation facilities, catering, access cards and fines.

• Respond to inquiries about camp facilities and local amenities.

• Manage and resolve accommodation-related complaints from residents.

• Provide general administrative and clerical support to ensure efficient office operations.

• Guide tenants, guests and camp personnel to the appropriate staff members.

  
  

Desired Candidate Profile

• High school diploma or equivalent; Associate's degree in a related field is a plus.
• Previous experience in a customer service or administrative role, preferably within facility management or a related industry.
• Proficiency in using CMMS software and other relevant facility management tools.
• Strong understanding of basic building systems and maintenance procedures.