Class C Drivers Jobs

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JOB PURPOSE</b></p><br><p>Lead the day-to-day delivery and continuous improvement of 24/7 Customer Care operations across two core service areas: Voice (inbound and other telephone-based services) and Non-Voice (email, chat, HealthHub, NAS Club and other digital service channels). Ensure reliable service, customer-centric outcomes, disciplined workforce management, strong team leadership, appropriate escalation handling and achievement of agreed business and people KPIs. Translate departmental strategy into measurable operational execution, controls and improvement plans.</p><br>Decision Rights &amp; Accountability<p>Accountable for day-to-day customer care operations, leadership of supervisors and assistant managers, service recovery, reporting accuracy, team development and the timely delivery of improvement initiatives. Exercise sound judgment, take ownership of outcomes and maintain effective coordination with relevant stakeholders.</p><br>Role Expectations<p>The role requires visible operational leadership, proactive identification of issues, disciplined follow-through, measurable results and constructive engagement with staff and stakeholders. Priorities and targets may be updated by departmental leadership as business needs evolve.</p><br><br><p><b>RESPONSIBILITIES AND DUTIES</b></p><br>1. Voice &amp; Non-Voice Operational Leadership &amp; Service Delivery<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure distinct operational oversight of Voice (call handling, availability, service levels and call quality) and Non-Voice (email, chat, HealthHub, NAS Club, turnaround times, request ownership and backlog control).</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own daily operations across Voice and Non-Voice teams, including member, provider, broker and regional services; allocate resources, manage priorities and ensure consistent service across shifts and channels.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor queue health, demand, response times, backlogs, escalations and service disruptions throughout the day; intervene early and document recovery actions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure clear ownership, timely resolution and appropriate escalation of complex member/provider issues, complaints and service failures.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain operational SOPs, shift handovers, contingency plans, service continuity arrangements and cross-functional coordination with IT, operations.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee launches, process changes and service transitions with training, readiness checks and post-launch stabilization.</p><br>2. Non-Voice Operations – HealthHub &amp; Appointment Control<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Directly oversee HealthHub team productivity, attendance, task allocation, case quality and timely follow-up.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review appointment and request queues daily, including aged items, ownership, status and reasons for delay; take action to prevent backlogs.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure appointments and requests are actioned or escalated within the agreed one-hour monitoring threshold; exceptions must be visible, tracked and resolved.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Validate that pending cases are actively followed up with relevant teams or providers, with clear closure notes and escalation for recurring bottlenecks.</p><br>3. Non-Voice Operations – NAS Club Service Management<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor NAS Club request volumes, turnaround times, team productivity and service quality.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure requests are assigned, followed up and resolved without avoidable delay; monitor ageing and eliminate preventable backlogs.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with relevant stakeholders to resolve recurring issues and improve the customer journey.</p><br>4. KPI Ownership, Customer Experience &amp; Quality<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own performance against approved KPIs for both Voice and Non-Voice teams, including NPS, CSAT, FCR, voice service level, abandonment, AHT, quality, productivity, adherence, email/chat turnaround times, and HealthHub/NAS Club request ageing.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work toward current departmental benchmarks where applicable: voice service level 90/30, email response within 24 hours, abandonment at or below 5%, and AHT target of 330 seconds; confirm applicable targets by line and channel.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prioritize improvement of NPS against the approved target through detractor analysis, root-cause reviews, coaching and cross-functional action plans.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review performance dashboards daily and weekly; identify drivers, set owners and deadlines, and validate sustained improvements.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with the QA and Training teams to ensure all agents are fully equipped with the knowledge, skills, tools and ongoing coaching needed to consistently deliver excellent customer service. Review quality findings, training gaps, customer feedback and complaint trends; agree targeted refresher training, coaching and knowledge updates, and monitor their effectiveness.</p><br>5. Workforce Management, Scheduling &amp; Night/Weekend Control<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with WFM/MIS to align forecasts, schedules, staffing, shrinkage, leave, overtime and intraday resource movement with demand across both Voice and Non-Voice teams.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and monitor overtime requirements and annual leave planning, balancing employee wellbeing, fair allocation, cost-conscious resource use and operational coverage.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Liaise closely with the Workforce Management (WFM) team to ensure the right staffing levels, skill mix and resource coverage are available across all shifts and channels to achieve agreed KPIs, including service level, abandonment, response times and productivity. Proactively review forecasts versus actual demand, identify capacity gaps, and coordinate timely scheduling or staffing adjustments to protect service performance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with WFM/MIS and supervisors to analyse adherence patterns and shrinkage drivers, communicate findings to teams, and implement practical actions to improve productive availability and KPI delivery.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure close monitoring of agent login/logout, breaks, ACW, Not Ready states, occupancy and schedule adherence; investigate anomalies fairly using documented evidence.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor agent activity trends across scheduled and actual breaks, extended holds, ACW, talk time, Not Ready states, login/logout times and other adherence indicators; address exceptions promptly with supervisors and agents.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure night-shift performance and adherence are reviewed and validated the following day, with exceptions escalated and actioned.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own daily real-time dashboard oversight across Voice and Non-Voice operations, ensuring timely intervention on queue status, agent availability, workload and service-level risks.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Remain reachable during weekends for material operational disruptions such as staffing shortages, system failures or service-level deterioration; coordinate timely response and escalation under an agreed on-call arrangement.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Protect business continuity through documented coverage, backup ownership and incident communication.</p><br>6. Supervisory Leadership, Performance &amp; Accountability<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead supervisors and assistant managers with clear responsibilities, daily performance expectations and consistent coaching.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct structured monthly one-to-one or group performance meetings with supervisors and assistant managers to review results, leadership effectiveness, team concerns, risks and corrective actions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure regular floor engagement, observation, coaching, feedback, recognition and fair, documented performance management.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate directly with agents on specific, sensitive or critical operational matters when management intervention is required, ensuring clear expectations, timely resolution and respectful follow-up.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure hiring plans reflect operational demand, participate in candidate assessments, and track new joiners through training, nesting and readiness to independently handle customer interactions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify training, succession and capability needs; oversee recruitment coordination, selection, onboarding, induction and operational readiness of new joiners in partnership with the relevant teams.</p><br>7. Employee Engagement, UAE Nationals &amp; Retention<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct monthly meetings with UAE National employees to review performance, hear challenges, support development and strengthen engagement and inclusion.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement employee engagement, recognition and communication activities in partnership with HR and departmental leadership.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create a supportive, inclusive and motivating work environment that promotes healthy work-life balance, employee wellbeing, team engagement and sustainable high performance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proactively listen to employee feedback, recognize achievements, address wellbeing and workload concerns, and partner with HR and supervisors on practical engagement and retention initiatives.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor attrition, absenteeism, morale and retention risks; take proactive action to achieve the agreed departmental employee turnover target.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle employee matters consistently, respectfully and confidentially, in alignment with HR policies.</p><br>8. Systems, Reporting &amp; Process Governance<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate incident management and root-cause follow-up for CRM, telephony, IVR, chat, mobile/digital channels and API-related disruptions with IT and vendors.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure accurate operational reporting and data integrity; centralize ownership of Power BI, Power Automate, MS Forms and scheduled reporting with MIS while retaining business accountability for outputs.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify opportunities for automation, self-service, workflow simplification and reduced repeat contacts, with appropriate controls and change management.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain audit-ready records, appropriate access controls, confidentiality and adherence to internal policies and relevant UAE requirements.</p><br>9. Stakeholder Management &amp; Continuous Improvement<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with MIS/WFM, QA, Training, HR, IT, operations, clients and external vendors to remove service barriers.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own appropriate client communications on service performance, critical incidents, escalations, operational changes and follow-up actions, ensuring timely, accurate and professional updates.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Present clear performance reviews, root-cause findings, improvement plans and decisions required to the Head of Customer Care.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive process improvements that reduce avoidable contact, improve first-contact resolution and enhance member and provider experience.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalate critical incidents, customer-impacting risks and material KPI gaps promptly, with recovery plans and ownership.</p><br>Performance Measures &amp; Review Cadence<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Daily: Voice service levels, abandonment and queue performance; Non-Voice email/chat backlogs, HealthHub appointments and NAS Club requests; staffing/adherence, escalations and recovery actions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Daily: Review real-time dashboards, schedule adherence, breaks, holds, ACW, talk time, login/logout exceptions, overtime coverage and emerging shrinkage trends.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Weekly: NPS/CSAT/FCR drivers, quality and coaching actions, repeat-contact trends, backlog and resource risks.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monthly: supervisor and assistant manager performance meetings, UAE National engagement meetings, team wellbeing and engagement review, attrition/retention review, improvement outcomes and leadership scorecard.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monthly: Review overtime utilization, annual leave coverage, shrinkage trends, client communication effectiveness and adherence improvement actions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Targets are those formally approved for the relevant channel, client and reporting period; changes require management alignment.</p><br><ul><li><b>KNOWLEDGE, SKILLS AND EXPERIENCE</b></li></ul><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in Business Administration, Management or a related field, or equivalent relevant professional experience.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 7 years of experience in Customer Care or Contact Center Operations (10+ years preferred), including at least 3–5 years in a supervisory or management role; experience in healthcare, insurance or third-party administration in the UAE is highly preferred.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience managing large-scale, 24/7 voice and non-voice operations, with strong knowledge of WFM, real-time monitoring, resource planning, adherence, shrinkage, quality, customer experience metrics, telephony/CRM platforms and operational reporting.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to lead supervisors and assistant managers, manage performance, strengthen employee engagement and retention, and improve NPS, service levels, productivity and customer satisfaction; strong analytical, problem-solving and stakeholder communication skills.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to lead a 24/7 operation, make timely decisions under pressure and uphold confidentiality and fair treatment.</p><br><p>Accountable for day-to-day customer care operations, leadership of supervisors and assistant managers, service recovery, reporting accuracy, team development and the timely delivery of improvement initiatives. Exercise sound judgment, take ownership of outcomes and maintain effective coordination with relevant stakeholders.</p><br><p><b>4.&nbsp; </b><b>COMMUNICATIONS AND WORKING RELATIONSHIPS</b></p><br><p><span><span>The job holder interacts with all Departments within NNHS and other service providers. He/ She must ensure seamless communication between all departments for the smooth operations and to achieve the organizational objective. He/ She must be able to foster strong internal &amp; external communication standards.</span></span></p><br><p><b>5.&nbsp; </b><b>OPERATING ENVIRONMENT</b></p><br><p><span><span>He/she works in an air-conditioned environment and spends most of the day at desk. The Jobholder’s working hours are flexible as per weekly schedule within the boundaries of the UAE labor law. The job holder is not exposed to any obvious hazards.</span></span></p><br><p>Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive.</p><br><p>NAS Neuron Heath Services LLC is an equal opportunity employer.</p><br><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div>

<strong>Job Description<br><br></strong><ul><li>Full Time</li><li>Dubai</li><li>Posted 11 hours ago<br><br></li></ul>Trustbend Packers &amp; Movers operates in the packing, moving, storage, and relocation services sector, where efficient warehouse management is essential for handling customer belongings and maintaining smooth operations. The Warehouse Executive position in Dubai is suitable for an organized and responsible professional who can coordinate warehouse activities, manage inventory, supervise material handling, and ensure the safe storage and movement of goods.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Coordinate daily warehouse operations, including receiving, storing, packing, and dispatching goods.</li><li>Monitor incoming and outgoing materials and ensure that all movements are properly recorded.</li><li>Supervise the loading, unloading, packing, and handling of household and office items.</li><li>Maintain accurate inventory records and update stock details regularly.</li><li>Ensure customer belongings and company materials are stored safely and systematically.</li><li>Coordinate with drivers, movers, packers, and logistics teams to manage daily operations.</li><li>Prepare and maintain warehouse documents, including goods received notes, dispatch records, and delivery details.</li><li>Monitor stock levels of packing materials, cartons, wrapping supplies, and other warehouse items.</li><li>Arrange warehouse space efficiently to ensure easy access and proper storage.</li><li>Conduct regular stock checks and report damaged, missing, or misplaced items.</li><li>Ensure that packing and storage materials are used efficiently and unnecessary wastage is avoided.</li><li>Coordinate with the operations team to prepare goods for scheduled moving and relocation services.</li><li>Monitor warehouse cleanliness, housekeeping, and workplace safety standards.</li><li>Ensure that employees follow proper handling procedures when moving heavy or fragile items.</li><li>Assist with resolving warehouse-related issues, delays, and inventory discrepancies.</li><li>Prepare daily operational updates and warehouse activity reports for management.</li><li>Support continuous improvement in warehouse organization and operational efficiency.<br><br></li></ul><strong>Requirements And Qualifications<br><br></strong><ul><li>Bachelor’s degree or diploma in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.</li><li>Previous experience as a Warehouse Executive, Warehouse Supervisor, or similar position is an advantage.</li><li>Good understanding of warehouse operations, inventory management, and stock control.</li><li>Experience in packing, moving, storage, or logistics operations is preferred.</li><li>Familiarity with warehouse management systems and inventory software.</li><li>Basic computer knowledge, particularly Microsoft Excel and Word.</li><li>Strong organizational and coordination skills.</li><li>Ability to supervise warehouse activities and coordinate with operational teams.</li><li>Good communication and problem-solving abilities.</li><li>Strong attention to detail when handling inventory and documentation.</li><li>Ability to manage multiple tasks and meet operational deadlines.</li><li>Knowledge of workplace safety procedures and proper material handling practices.</li><li>Ability to work independently and as part of a team.<br><br></li></ul><strong>Preferred Skills<br><br></strong><ul><li>Experience handling household goods, office furniture, and relocation materials.</li><li>Knowledge of packing techniques and safe storage procedures.</li><li>Familiarity with stock reconciliation and warehouse documentation.</li><li>Ability to coordinate manpower, vehicle schedules, and dispatch activities.</li><li>Good leadership and team coordination skills.</li><li>A proactive approach to resolving warehouse and logistics challenges.<br><br></li></ul><strong>Conclusion<br><br></strong>The Warehouse Executive position at Trustbend Packers &amp; Movers in Dubai offers an opportunity to contribute to warehouse operations within the moving and relocation industry. Candidates with practical warehouse experience, inventory management knowledge, and strong coordination abilities may be well suited to this role. Applicants should highlight their relevant experience, organizational skills, and ability to manage warehouse activities efficiently.<br><br>Full name<br><br>Email address<br><br>Message<br><br>Upload CV<br><br>Upload your CV/resume or any other relevant file. Max. file size: 512 MB.<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.trustbend.com Job Function: Supply Chain &amp; Logistics Company Industry/<br><br>Sector: Other<br><br>What We Offer<br><br><strong>About The Company<br><br></strong>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

<p><br></p> <p> </p> <p> <strong>Job Purpose</strong> </p> <p>To provide professional, efficient, and friendly food and beverage service during catering operations, events, and daily meal services. The Waitress is responsible for preparing dining and service areas, setting up buffet stations, serving guests, maintaining cleanliness, and ensuring that all catering services meet the company's quality, hygiene, food safety, and customer satisfaction standards.</p> <p> </p> <p> </p><br><p> <strong>Key Responsibilities</strong> </p> <p> </p> <p> <strong>A. Catering and Guest Service</strong> </p> <ul> <li> <p>Welcome and assist guests in a professional and friendly manner.</p> </li> <li> <p>Provide efficient food and beverage service during catering events and daily operations.</p> </li> <li> <p>Serve meals according to the approved menu and service requirements.</p> </li> <li> <p>Assist guests with buffet selections and provide information about menu items.</p> </li> <li> <p>Respond to guest requests and complaints professionally.</p> </li> <li> <p>Ensure guests receive the correct meals and special dietary requirements.</p> </li> <li> <p>Maintain a high standard of customer service throughout the operation.</p> </li> </ul> <p> </p> <p> <strong>B. Buffet and Event Setup</strong> </p> <ul> <li> <p>Set up buffet stations, dining tables, and service counters according to the event requirements.</p> </li> <li> <p>Arrange crockery, cutlery, glassware, napkins, and serving utensils.</p> </li> <li> <p>Ensure buffet presentations are clean, attractive, and properly organized.</p> </li> <li> <p>Ensure buffet stations are replenished during service.</p> </li> <li> <p>Assist with dismantling and clearing buffet stations after service.</p> </li> <li> <p>Follow the catering supervisor's instructions regarding event setup and breakdown.</p> </li> </ul> <p> </p> <p> <strong>C. Food Safety and HACCP Compliance</strong> </p> <ul> <li> <p>Follow company HACCP procedures and food safety requirements.</p> </li> <li> <p>Maintain proper personal hygiene and grooming standards.</p> </li> <li> <p>Ensure food is handled and served using appropriate utensils.</p> </li> <li> <p>Avoid direct hand contact with ready-to-eat food.</p> </li> <li> <p>Monitor buffet presentation and report any food temperature or quality concerns.</p> </li> <li> <p>Follow procedures for food allergies and special dietary requirements.</p> </li> <li> <p>Ensure serving equipment is clean and sanitized.</p> </li> <li> <p>Report any food safety or hygiene concerns immediately.</p> </li> </ul> <p> </p> <p> <strong>D. Cleaning and Housekeeping</strong> </p> <ul> <li> <p>Maintain cleanliness of dining areas, buffet stations, and service counters.</p> </li> <li> <p>Clean and sanitize tables before and after meal services.</p> </li> <li> <p>Ensure floors and service areas remain clean and free from spills.</p> </li> <li> <p>Collect used plates, glasses, and cutlery.</p> </li> <li> <p>Ensure waste is disposed of correctly.</p> </li> <li> <p>Maintain cleanliness of catering equipment and service materials.</p> </li> </ul> <p> </p> <p> <strong>E. Catering Operations and Transportation</strong> </p> <ul> <li> <p>Assist in loading and unloading catering equipment and service materials when required.</p> </li> <li> <p>Ensure all required service items are available before leaving for catering events.</p> </li> <li> <p>Support the setup and organization of temporary catering locations.</p> </li> <li> <p>Follow instructions for the safe handling and transportation of service equipment.</p> </li> <li> <p>Ensure all equipment and materials are returned after events.</p> </li> <li> <p>Support different catering locations and operational requirements as assigned.</p> </li> </ul> <p> </p> <p> <strong>F. Teamwork and Communication</strong> </p> <ul> <li> <p>Coordinate with chefs, kitchen staff, drivers, and catering supervisors.</p> </li> <li> <p>Follow daily duty schedules and event service plans.</p> </li> <li> <p>Support colleagues during busy catering operations.</p> </li> <li> <p>Communicate guest feedback and operational issues to supervisors.</p> </li> <li> <p>Maintain professional conduct when representing the company at client locations.</p> </li> </ul> <p> </p> Requirements <p> </p> <p> <strong>Qualifications and Experience</strong> </p> <ul> <li> <p>Previous experience in catering, hospitality, or food and beverage service is preferred.</p> </li> <li> <p>Basic knowledge of buffet and banquet service.</p> </li> <li> <p>Understanding of food hygiene and HACCP requirements.</p> </li> <li> <p>Good communication and customer service skills.</p> </li> <li> <p>Ability to work flexible hours, including weekends and public holidays.</p> </li> <li> <p>Ability to work at different catering locations.</p> </li> <li> <p>Good personal hygiene, grooming, and professional appearance.</p> </li> <li> <p>Ability to work under pressure and as part of a team.</p> </li> </ul> <p> </p> <p> <strong>Key Performance Indicators (KPIs)</strong> </p> <ul> <li> <p>Guest satisfaction and service quality.</p> </li> <li> <p>Compliance with catering service standards.</p> </li> <li> <p>Buffet setup and presentation standards.</p> </li> <li> <p>Timely preparation and delivery of service.</p> </li> <li> <p>Compliance with HACCP and food safety procedures.</p> </li> <li> <p>Cleanliness and organization of dining and service areas.</p> </li> <li> <p>Proper handling and care of catering equipment.</p> </li> <li> <p>Teamwork, punctuality, and attendance.</p> </li> </ul> <p> </p> <p> <strong>General Responsibilities</strong> </p> <ul> <li> <p>Follow company policies, procedures, and operational instructions.</p> </li> <li> <p>Maintain professional behavior at all catering locations.</p> </li> <li> <p>Respect client requirements and company standards.</p> </li> <li> <p>Attend required training and departmental meetings.</p> </li> <li> <p>Report incidents, complaints, and operational issues to the supervisor.</p> </li> <li> <p>Perform any other reasonable duties assigned by management.</p> </li> </ul> <p> </p> <p> <strong>Food Safety Statement:</strong> All catering service staff are responsible for maintaining food safety, personal hygiene, cleanliness, and proper service practices at all times to ensure compliance with HACCP requirements and company food safety standards.</p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications and Experience</strong> </p> <ul> <li> <p>Previous experience in catering, hospitality, or food and beverage service is preferred.</p> </li> <li> <p>Basic knowledge of buffet and banquet service.</p> </li> <li> <p>Understanding of food hygiene and HACCP requirements.</p> </li> <li> <p>Good communication and customer service skills.</p> </li> <li> <p>Ability to work flexible hours, including weekends and public holidays.</p> </li> <li> <p>Ability to work at different catering locations.</p> </li> <li> <p>Good personal hygiene, grooming, and professional appearance.</p> </li> <li> <p>Ability to work under pressure and as part of a team.</p> </li> </ul>

Skeletons, lasers, tattoo buses — the Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, backed by Series D funding, 200% employee growth, and 300% revenue growth. Fueling Torq's momentum is our game-changing AI SOC platform, backed by a team and culture that makes Torq one of Forbes' Best Startup Employers in America, and a Business Insider 'startup to bet your career on'.<br><br>Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500.<br><br>We are looking for a <strong>Solution Engineer</strong> to build, implement and manage top standard SE strategy in an outstanding hyper-growth environment. In this role you’ll help our sales team to evangelize the power of Torq by assessing and understanding the technical business needs of our customers and prospects to help them achieve maximum value from our solution. This is a remote position based in the UAE; candidates must reside within the territory.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Provide outstanding and effective pre-sales technical expertise and sales engineering processes</li><li>Lead the Solution Engineering team in following sales methodology and best practices, as well as ensuring proper use of CRM system</li><li>Partner with sales leadership and product groups to drive operational excellence and efficiency and meet quarterly and annual sales targets</li><li>Ensure accuracy and accountability with internal systems and tools</li><li>Provide technical guidance and support to the sales team, ensuring that they have the knowledge and tools needed to be successful</li><li>Deliver compelling presentations to customers and prospects to ensure they understand the value of our solution</li><li>Promote products and business solutions at conferences, forums, and seminars.</li><li>Participate in regional industry events/organizations as a thought leader.</li><li>Collaborate with a variety of internal functional areas to ensure solutions are implemented and supported in-line with client expectations.</li><li>Provide input on product development or enhancements to existing products to product management function<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>At least 5+ years of experience in pre-sales engineering/solutions engineering working with a SaaS Cloud Security product - Security knowledge (is a must)</li><li>Fluency in English and Arabic is required; additional languages are a plus</li><li>Deep understanding of pre-sales engineering and sales stage processes</li><li>Public Cloud (AWS/GCP/Azure hands-on) working knowledge/experience </li><li>Prior Hands on experience with scripting/programming languages with one or more languages such as Python , Powershell , bash , etc and APIs </li><li>Strong communication skills across internal and external stakeholders, including outstanding presentation skills for both technical and executive audiences</li><li>Proven self-starter with a motivated attitude to be able to manage multiple tasks, projects, and responsibilities simultaneously</li><li>Ability to work under pressure and meet deadlines, while maintaining a pleasant and professional attitude towards customers and co-workers</li><li>Excellent knowledge and prior experience selling one or more cybersecurity solutions , including : SIEM , SOAR , EDR , Cloud Security , Email Security , etc</li><li>Demonstrated success working with Fortune 1000 companies.</li><li>Strong customer relationship and people skills as well as strong written communications and presentation skills.</li><li>Ability to influence technical decision makers and executives.</li><li>Ability to travel frequently<br><br></li></ul><em>We build AI for a living, and we encourage candidates to use it to prep, research, and sharpen their best work. But we're hiring humans, not chatbots. We want the real you. Use AI to tighten your resume, prep for interviews, research Torq, and outline ideas for written responses. Show up as yourself for live interviews, final assessments (the voice, logic, and reasoning need to be yours), and anywhere we're evaluating how you think — not how you prompt.<br><br></em><em>Excited about our vision and ready to make an impact as we grow? We'd love to see what you can bring to the team.<br><br></em><strong><em>As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<br><br></em></strong><strong><em>By submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq’s Privacy Policy.</em></strong>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>The Lead Sales Operations Specialist will partner closely with Process Technologies (PT) Commercial and Catalyst Technologies (CT) Sales Leadership to improve commercial performance, sales effectiveness and profitable growth. The role will support and coordinate defined sales-operations workstreams across pipeline management, forecasting, CRM, reporting, performance management and sales enablement, while providing day-to-day guidance and support to Sales Operations Specialists. Working across Sales, Finance, Commercial Excellence, Marketing, IT and other functions, the role will translate business needs into disciplined processes, high-quality data and actionable insights that support better commercial decisions. The role will also provide tactical and strategic support to Regional General Managers (RGMs), helping assess sales sufficiency, identify growth gaps and align regional commercial priorities and actions.</span></p><br><br>Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.<br>Responsibilities:<br><p>· Sales Operations &amp; Process Excellence - Support defined sales processes and operating cadences; coordinate execution, action closure and continuous improvement.</p><br><p>· Sales Analytics, Reporting &amp; Insights - Support recurring reporting and advanced analysis; convert performance data into clear recommendations for Sales Leadership.</p><br><p>· CRM &amp; Sales Tools - Support CRM governance, adoption, data quality, testing and deployment of enhancements across assigned teams or regions.</p><br><p>· Pipeline, Forecasting &amp; Performance Management - Support and coordinate forecasting cycles, assess pipeline quality and sufficiency, and surface risks, gaps and recovery actions.</p><br><p>· Sales Enablement &amp; Commercial Support - Support deployment of sales tools, methods and training; provide structured support to commercial leaders and sellers.</p><br><p>· Workstream Leadership &amp; Stakeholder Management - Support and coordinate cross-functional workstreams, mentor specialists and ensure timely, high-quality delivery without requiring formal people-management authority.</p><br><p>· Strategic Support to Regional General Managers - Provide tactical and strategic decision support to RGMs, strengthening sales sufficiency, regional growth planning and execution follow-through.</p><br><br>Qualifications:<br><p><b>YOU MUST HAVE</b></p><br><p>• Bachelor’s degree in Business, Marketing, Engineering, Finance, Analytics or a related field.</p><br><p>• 7+ years of relevant experience in Sales Operations, Commercial Excellence, Sales Support, Business Analytics or a related role, including experience supporting or coordinating projects or workstreams.</p><br><p>• Strong understanding of sales processes, pipeline management, forecasting, CRM systems, sales reporting and performance management, preferably in a B2B or industrial technology environment.</p><br><p>• Advanced analytical and data-management skills, with the ability to work with complex datasets and translate analysis into decisions, recommendations and actions.</p><br><p>• Hands-on experience with Salesforce or another enterprise CRM, together with sales-reporting, business-intelligence or data-visualization tools.</p><br><p>• Demonstrated ability to coordinate cross-functional stakeholders, manage multiple priorities and deliver high-quality outputs in a matrixed environment.</p><br><p>• Strong written, verbal and presentation skills, with the confidence to provide constructive input and communicate with Sales Leadership.</p><br><p><b>WE VALUE</b></p><br><p>· Global mindset and cultural awareness, with the ability to work effectively across geographies, cultures and diverse teams in a fast-paced, highly matrixed environment.</p><br><p>· Strong Commercial/Sales Excellence and transformation experience, with a focus on sales operations, process improvement, change management and continuous improvement.</p><br><p>· Exceptional communication, interpersonal, presentation and influencing skills, with the ability to engage senior and executive stakeholders, build alignment and drive results without direct authority.</p><br><p>· Inclusive and empowering leadership, with the ability to motivate, develop and inspire teams while effectively managing complex organizational environments.</p><br><p>· Strong understanding of business drivers and value creation, ideally supported by an MBA and/or experience with methodologies such as Six Sigma, process mapping, value-stream mapping and Lean.</p><br><p><span><i><b>We are an equal opportunity employer and value diversity at our company. We do&nbsp;not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</b></i></span></p><br><p><span><i><b>We will ensure that individuals with disabilities are provided reasonable accommodation to&nbsp;participate in the job application or interview process, to&nbsp;perform crucial job functions, and to&nbsp;receive other benefits and privileges of employment. Please contact us to&nbsp;request accommodation.</b></i></span></p><br> </div>

<p>The Head of Investment Strategy is responsible for developing and leading Abu Dhabi Airports mergers and acquisitions (M&amp;A) and investment strategy in alignment with the organization's corporate objectives, shareholder interests, and risk appetite. The role drives the global investment agenda across airports, airport infrastructure, free zones, and real estate sectors by identifying, evaluating, and originating strategic investment opportunities.</p> <p>The position focuses on market intelligence, government-to-government engagement, deal origination, investment opportunity assessment, stakeholder management, and strategic advisory support for acquisitions, partnerships, concessions, and financing structures. The role ensures a strong pipeline of investment opportunities and supports informed investment decision-making through strategic analysis and risk evaluation.</p> <p> </p> <p> <strong>Responsibilities</strong> </p> <p> <strong>Investment Strategy Development</strong> </p> <ul> <li>Develop and continuously refine long-term investment and M&amp;A strategies across airports, free zones, real estate, and airport infrastructure assets.</li> <li>Define investment themes, geographic priorities, asset allocation guidelines, and investment criteria.</li> <li>Establish return expectations and risk appetite frameworks.</li> <li>Align investment strategy with shareholder mandates and national strategic objectives.<br> </li> </ul> <p> <strong>Market Intelligence &amp; Growth Identification</strong> </p> <ul> <li>Establish and maintain global infrastructure market intelligence capabilities.</li> <li>Monitor airport infrastructure trends, privatization programs, PPP opportunities, regulatory developments, and macroeconomic factors.</li> <li>Identify acquisition, concession, partnership, and other inorganic growth opportunities.</li> <li>Build relationships with governments, advisers, banks, and industry stakeholders to access proprietary opportunities.</li> <li>Represent the organization at industry conferences and networking events.<br> </li> </ul> <p> <strong>Strategic Positioning &amp; Government Engagement</strong> </p> <ul> <li>Position the organization as a preferred global airport and infrastructure operator.</li> <li>Develop value propositions for government and public-sector stakeholders.</li> <li>Build and maintain relationships with governments, regulators, and state-owned entities.</li> <li>Support participation in privatization initiatives and strategic partnerships.<br> </li> </ul> <p> <strong>Deal Origination</strong> </p> <ul> <li>Lead direct sourcing of investment opportunities through government relationships, advisors, and financial institutions.</li> <li>Engage with potential acquisition targets and strategic partners.</li> <li>Manage responses to Expressions of Interest (EOIs) and Requests for Information (RFIs).</li> <li>Build and maintain a diversified investment pipeline.</li> <li>Prioritize opportunities based on strategic fit, feasibility, and value creation potential.<br> </li> </ul> <p> <strong>Opportunity Screening &amp; Evaluation</strong> </p> <ul> <li>Conduct initial assessments of investment opportunities against predefined criteria.</li> <li>Maintain market benchmarks and transaction intelligence.</li> <li>Evaluate strategic alignment, market attractiveness, operational feasibility, and financial potential.</li> <li>Assess risks including political, regulatory, operational, and capital expenditure exposure.</li> <li>Develop preliminary valuation and transaction structuring perspectives.</li> <li>Recommend go/no-go decisions for further due diligence.<br> </li> </ul> <p> <strong>Stakeholder Management &amp; Leadership</strong> </p> <ul> <li>Influence investment committees and government stakeholders.</li> <li>Present complex investment opportunities through clear strategic narratives.</li> <li>Support negotiations with senior government and ministerial stakeholders.</li> <li>Align internal stakeholders across strategy, finance, and risk functions.<br> </li> </ul> <p> <strong>Investment Transaction Support</strong> </p> <ul> <li>Support deal execution and transaction management activities.</li> <li>Assist in deal thesis development and synergy assessments.</li> <li>Oversee due diligence processes and deal risk management.</li> <li>Provide guidance on project financing and capital structuring.</li> <li>Support negotiation strategies and transaction structuring.</li> <li>Coordinate with internal and external legal advisors on transaction documentation, including: <ul> <li>Joint Venture Agreements (JVAs)</li> <li>Share Purchase Agreements (SPAs)</li> <li>Concession Agreements<br> </li> </ul> </li> </ul> <p> <strong>Debt &amp; Financing Advisory</strong> </p> <ul> <li>Advise on debt financing structures for investments.</li> <li>Support PPP structures, asset-backed financing, and joint venture arrangements.</li> <li>Coordinate with Treasury regarding optimal funding solutions.</li> <li>Liaise with investment banks and debt advisory firms for external financing arrangements.</li> </ul> <p> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Requirements and Skills</strong> </p> <p> <strong>Education</strong> </p> <ul> <li>Bachelor's Degree in Business Administration, Economics, Finance, or a related field.</li> <li>MBA or equivalent postgraduate qualification preferred.<br> </li> </ul> <p> <strong>Experience</strong> </p> <ul> <li>Minimum 10 years of experience in: <ul> <li>Investment Banking</li> <li>Private Equity</li> <li>Corporate Development</li> <li>Infrastructure Investments</li> <li>Aviation-related investments</li> </ul> </li> <li>Experience in: <ul> <li>M&amp;A transactions</li> <li>Due diligence processes</li> <li>Investment structuring</li> <li>Concession agreements</li> <li>Public-Private Partnerships (PPP)<br> </li> </ul> </li> </ul> <p> <strong>Required Skills &amp; Competencies</strong> </p> <p> <strong>Strategic Investment Thinking</strong> </p> <ul> <li>Ability to develop and execute long-term investment strategies aligned with business objectives.<br> </li> </ul> <p> <strong>Market Insight &amp; Opportunity Identification</strong> </p> <ul> <li>Strong understanding of industry trends, market dynamics, and growth opportunities.<br> </li> </ul> <p> <strong>Origination &amp; Relationship Management</strong> </p> <ul> <li>Proven capability to source investment opportunities through extensive professional networks.<br> </li> </ul> <p> <strong>Government &amp; Stakeholder Influence</strong> </p> <ul> <li>Experience engaging and negotiating with governments, regulators, and institutional stakeholders.<br> </li> </ul> <p> <strong>Commercial Judgment &amp; Opportunity Screening</strong> </p> <ul> <li>Ability to evaluate investment opportunities quickly and effectively with limited information.<br> </li> </ul> <p> <strong>Risk-Reward Assessment</strong> </p> <ul> <li>Strong knowledge of investment risk frameworks and value creation drivers.<br> </li> </ul> <p> <strong>Financial &amp; Investment Acumen</strong> </p> <ul> <li>Expertise in valuation methodologies, infrastructure investments, airport operations, free zones, real estate, and regulated assets.<br> </li> </ul> <p> <strong>Decision-Making Under Uncertainty</strong> </p> <ul> <li>Ability to make sound decisions in complex and ambiguous investment environments.<br> </li> </ul> <p> <strong>Communication &amp; Executive Presence</strong> </p> <ul> <li>Strong presentation, influencing, and executive communication skills.<br> </li> </ul> <p> <strong>Negotiation Skills</strong> </p> <ul> <li>Strong transaction structuring and negotiation capabilities.<br> </li> </ul> <p> <strong>Leadership &amp; Collaboration</strong> </p> <ul> <li>Ability to lead cross-functional teams and drive alignment across multiple stakeholders.</li> </ul> <p> </p>

<ul><li><p>To apply for this role, candidates must have an in-depth understanding of, and proven experience in, consultancy services; revenue-generating scopes such as direct sales agencies and debt collection; HR services; and banking operations, including cash&nbsp;management, courier services, valuation services, subscriptions, and related services.&nbsp;</p><p>The Sourcing Manager (reporting to the Business Sourcing Senior Manager) is responsible for Group sourcing&nbsp;requirement including international. The Sourcing Manager will be executing strategic sourcing initiatives for specific categories to&nbsp;drive cost efficiencies, supplier performance, and category management excellence. This role focuses on managing vendor&nbsp;relationships, negotiating favourable terms, and ensuring compliance with sourcing policies and regulations. The Manager also&nbsp;optimizes sourcing operations and delivers value through supplier relationships.&nbsp;</p><br><p><strong>Key Results Main Tasks&nbsp;</strong></p><p><strong>Lead the Process to Select and Manage Vendors.&nbsp;</strong></p><ul><li><p>Leads the vendor selection and negotiation process; establishes and maintains contractual and business relationships with the vendors;&nbsp;</p></li><li><p>monitors contract compliance Drive negotiations with individual vendors to ensure cost savings objectives while maintaining supply quality&nbsp;</p></li></ul><br><p><strong>&nbsp;Business Process And Information Management&nbsp;</strong></p><ul><li><p>Drive annual productivity improvements in each&nbsp;spend category. Develop, champion, and ensure implementation of ideas that will optimize Company's total cost year-over year for assigned spend categories&nbsp;</p></li><li><p>Strategy Implementation and Contract Compliance&nbsp;&nbsp;</p></li><li><p>Ensure strategies are implemented and&nbsp;reductions secured according to implementation plans. Contract compliance will be actively monitored by the Sourcing Manager and when required, the Sourcing Manager will work with business unit leadership to address noncompliance issues&nbsp;</p></li></ul><br><p><strong>Customer Satisfaction&nbsp;</strong></p><p>Develop, implement, and monitor business unit satisfaction with key suppliers and the support/responsiveness of the centre purchasing activity for assigned leverage commodities. Develop expertise in the assigned spend categories for the assigned market and category&nbsp;</p><br><p><strong>Remain Current With Market Trends Through Relationships With Vendors And Market Experts</strong></p><p>Identifying and communicating new technologies and solutions to Company's key problems in the assigned spend areas. Be the first line of contact with suppliers&nbsp;</p><br><p><strong>Drive Best Practices Across All Company Groups/Segments/Subsidiaries For Assigned Sourcing Categories&nbsp;</strong></p><p>Identify/define sourcing best practices both within and external to Company and work with key stakeholders to ensure that those best&nbsp;practices are widely adopted by Company's Groups, segments and subsidiaries. Regularly exchange best practice with counterparts&nbsp; across Group Locations&nbsp;</p><br><p><strong>Uphold Internal And External Policies, Regulations And Laws&nbsp;</strong></p><p>Maintain a working knowledge of applicable federal and local lows and regulations as well as any internal policies (e.g. code of ethics) or&nbsp; procedures to ensure that the behavior exhibited by the organization is honest ethical and professional&nbsp;</p><br><p><strong>Supplier Performance Monitoring&nbsp;</strong></p><p>Work with the Vendor Performance Management team to monitor existing supplier performance and provide regular reports on the overall&nbsp;performance of supplier portfolio. Work with underperforming suppliers to improve performance and flag high risk suppliers to management.&nbsp;&nbsp;</p><br><p><strong>Support Overall Category Management Plans&nbsp;</strong></p><p>Partner with Strategic Sourcing Leadership to support overall category management and oversee annual spend of approximately AED 2.1B.&nbsp;</p><br><p><strong>Int/Ext Stakeholders&nbsp;</strong></p><p>The Strategic Sourcing Manager will work with int/ext stakeholders to ensure key project deliverables and timelines for Projects are met.&nbsp;</p><ul><li><p>Manage the internal stakeholders on three levels : Strategic, Tactical and operational advisory.&nbsp;</p></li><li><p>Manage directly Senior internal stakeholders EVPs, VPs…)&nbsp;</p></li><li><p>Knowledge and expertise of the category is a must&nbsp;&nbsp;</p></li></ul><br><p><strong>Committees&nbsp;</strong></p><p>The Strategic Sourcing Manager will present the projects related to their category to the Sourcing Board ( SVPs and VP audience)&nbsp;</p><p>Build persuasive presentations for the Group Sourcing committee, Exco and Board.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Education&nbsp;</strong></p><p>Bachelor's Degree&nbsp;</p><p>CIPS level 3 , Level 4 or higher preferred&nbsp;</p><br><p><strong>Experiences&nbsp;</strong></p><ul><li><p>Successful, multi-year track record in a sourcing organization is an advantage.&nbsp;</p></li><li><p>3 to 5 years’ experience in category management.&nbsp;</p></li></ul><br><p><strong>Knowledge & Skills&nbsp;</strong></p><ul><li><p>Technical skills: problem-solving and analytical skills, negotiations skills, clear understanding of S2C cycle and drivers of costs savings / efficiency.&nbsp;</p></li><li><p>Managerial skills: project management, negotiating skills, organized and detail oriented, quick learner.&nbsp;</p></li></ul><p><strong>Skills</strong></p><p>strategic sourcing</p><p>negotiation</p><p>compliance</p></li></ul>

<strong>Job Description<br><br></strong>The Manager – Cost Engineering will be responsible for the end‑to‑end cost management and reporting of the Fujairah Expansion Project within Ports &amp; Maritime Programme Development department. This role covers estimating, budgeting, cost control, change and claims management, forecasting and project close‑out for marine, terminal and supporting infrastructure works, ensuring financial performance aligns with strategic objectives.<br><br><strong>Responsibilities<br><br></strong><strong>Core Responsibilities:<br><br></strong><ul><li> Develop , implement and update cost management strategies for the Fujairah Expansion Project, covering marine works (dredging, reclamation, quay walls, breakwaters), terminal yards, buildings, utilities and port equipment. </li><li> Manage cost estimation rates and inflationary indexes, collaborate with project owners to create realistic project budget and monitor project activities’ compliance in accordance with Ports Cluster goals and objectives. </li><li> Assess contingency application and expenditure across the project's work packages and contracts. </li><li> Oversee the assessment of variations and contractor claims under FIDIC-based contracts and support their negotiation and settlement. </li><li> Conduct in-depth cost data analysis and complete statistical, diagnostic, predictive, and prescriptive study. </li><li> Study and implement the necessary changes to the current processes, procedures, and governance to align with the Ports Cluster's evolving goals and requirements. </li><li> Evaluate and validate project risks, budget constraints, and cost saving opportunities across the project and provide recommendations on control measures to enhance efficiency. </li><li> Prepare reports and presentations to the Director – Ports &amp; Maritime Programme Engineer ing and Ports Cluster leadership on the cost performance of the Fujairah Expansion Project. </li><li> Monitor cost control and performance KPIs (including earned value, cash flow and forecast at completion) across the project and examine any areas of concern or potential areas for improvement. </li><li> Manage cost interfaces with the procurement, planning and contracts teams, including tender evaluations, cost-to-complete forecasts and monthly cost reports. </li><li> Conduct a benchmark to study market best practices and industry trends with regard to port and marine infrastructure cost management. <br><br></li></ul><strong>People Management Responsibilities:<br><br></strong><ul><li> Lead awareness campaigns and training regimes on cost management governance related issues. </li><li> Provide leadership and guidance to the team for all CAPEX cost control related governance and compliance matters. </li><li> Provide strong and visionary leadership, supervision, and guidance to the team, setting clear expectations and creating a culture of accountability. </li><li> Foster a strong sense of collaboration and teamwork among team members to maximize their collective potential. <br><br></li></ul><strong>Strategic Responsibilities:<br><br></strong><ul><li> Manage excellence within the division and lead in continuous improvement and innovation. </li><li> Develop policies, standards and guidelines on CAPEX projects and programmes and ensure compliance of implementation. </li><li> Identify future digital and innovative trends and practices associated with the delivery of the project and implement new technologies and practices. <br><br></li></ul>Act as a strategic advisor to the leadership team on port project cost management best practices and trends.<br><br><strong>Qualifications<br><br></strong>Educational and Technical Qualifications:<br><br><ul><li> Bachelor's degree in Engineering, Quantity Surveying, or a related field. Master's degree is a plus. Professional certification (e.g., RICS, AACE CCP) is preferred <br><br></li></ul>Language Skills:<br><br><ul><li> Excellent English. Arabic is an added advantage <br><br></li></ul>Years of Experience:<br><br><ul><li> A minimum of 12-15 years of experience in a similar role, including at least 5 years on port, marine or major infrastructure projects <br><br></li></ul>Nature of Experience:<br><br><ul><li> Proven experience in delivering port, marine and infrastructure engineering and construction projects. </li><li> Experience in a senior leadership position. </li><li> Handled cost control of multi project programme in complex environments and stakeholders. </li><li> Experience in managing large, multi-disciplined project controls teams. </li><li> Direct interaction with various boards and senior management on a regular basis. </li><li> Strong problem solving and critical thinking skills to identify and address complex challenges and opportunities and make data-driven decisions. </li><li> Exceptional organizational skills, at ease with ambiguity, ability to deal with high complexity situations, comfortable with a high level of detail yet mindful of the bigger picture. </li><li> Experience in project management including the ability to plan, execute and oversee projects from concept to implementation. </li><li> Sound knowledge of FIDIC conditions of contract and of cost drivers for dredging, reclamation, quay wall and terminal construction works. <br><br></li></ul><strong>SECTION IV: KEY INTERACTIONS <br><br></strong>Key Internal Contacts:<br><br>Purpose of Interaction:<br><br><ul><li> Fujairah Expansion Project Team, Ports Cluster Engineering, Procurement &amp; Finance </li><li> Implement strategies. </li><li> Provide support and guidance. </li><li> Enforce compliance. </li><li> Present data and reports. </li><li> Build and manage project budgets. <br><br></li></ul>Key External Contacts:<br><br>Purpose of Interaction:<br><br><ul><li> Consultants &amp; Contractors </li><li> Government &amp; Fujairah Port Authority Stakeholders </li><li> Enforce compliance and governance. </li><li> Provide consultation and strategic advice. </li><li> Benchmark best practices. </li><li> Deliver reports as necessary. <br><br></li></ul><strong>Leadership Competencies Required For The Role<br><br></strong>Competencies :<br><br><ul><li> Customer Focus. </li><li> Mental Agility. </li><li> Drive Performance. </li><li> Adaptability. </li><li> Courage. </li><li> Inspire.</li></ul>

We are looking to scale our Global Markets Sales capability in Strategic Equity and Commodity Solutions and help deliver value to key corporates which form part of the Privileged Client Group (PCG) in First Abu Dhabi Bank PJSC.<br><br>You will work with strategic shareholder groups, family offices, financial sponsors and large corporates on structured derivatives, financing and complex hedging solutions, with expertise across Equity and/or Commodity markets.<br><br>We are seeking an individual with sufficient product depth to identify opportunities, develop relevant solution concepts and lead sophisticated client discussions, while working closely with the relevant trading desks such as Structured Solutions, Equity Derivatives and Commodities.<br><br>The candidate will be a strong team player with a proven track record of delivering Global Markets sales revenues, deepening strategic client relationships and establishing First Abu Dhabi Bank PJSC as an institution of choice for strategic solutions.<br><br>This role will fall under the purview of Head of Global Market Sales (Privileged Client Group and Abu Dhabi GREs).<br><br><strong>Key Responsibilities<br><br></strong><ul><li> Portfolio Assessment: Develop a deep understanding of client portfolios, strategic holdings, commercial exposures, financing requirements and risk-management objectives to identify and originate structured opportunities.</li><li> Solution Development: Generate and develop bespoke financing, hedging, monetisation and investment solutions in partnership with FAB's Structured Solutions and relevant Equity, Commodity and other product desks.</li><li> Client Engagement: Lead the client dialogue and pitching process, articulating transaction rationale, structure, economics, risks and alternatives to senior and sophisticated clients.</li><li> Collaboration: Partner closely with GM Sales, Trading and Structuring teams to evaluate alternatives, model exposures, structure and price transactions, translating product capabilities into relevant client solutions.</li><li> Strategic Equity Solutions: Originate opportunities involving equity monetisation, hedging and financing, including concentrated strategic holdings, as well as single-stock, ETF, index and volatility-related solutions.</li><li> Strategic Commodity Solutions: Originate opportunities combining commodity risk management with structured term, trade and asset-backed financing, including situations involving production, inventory, offtake and other commodity-linked exposures.</li><li> Execution Ownership: Maintain commercial ownership of opportunities through the transaction lifecycle, coordinating client engagement, product teams, Credit, Risk, Legal, Compliance and Documentation through to execution.</li><li> Governance and Standards: Ensure strict adherence to FAB's regulatory, compliance, conduct and best-practice standards.<br><br></li></ul><strong>Product Knowledge<br><br></strong><ul><li> Strategic Equity Solutions: Equity monetisation and financing solutions including collar financing, concentrated-shareholding hedging, equity-backed financing/repo solutions, prepaid/variable prepaid forwards, TRS-based financing and monetisation, structured disposals and other solutions combining equity derivatives with financing or liquidity generation.</li><li> Strategic Commodity Solutions: Financing and hedging solutions around related structured term or trade financing facilities with a commodity price-risk.<br><br></li></ul>The candidate should also be comfortable identifying applications across indices, ETFs, volatility, bespoke baskets and other cross-asset solutions, where relevant to client financing, investment or risk-management objectives.<br><br>The candidate is not expected to independently model or price all transactions but must have sufficient technical expertise to originate credible ideas, understand the key economics and risks, engage effectively with specialist product desks, and lead the client dialogue through to execution.<br><br><strong>Requirements<br><br></strong><ul><li> Experience and Track Record: 10 to 15+ years of relevant financial markets experience, with significant, verifiable experience in Structured Derivatives, Strategic Equity Solutions, Structured Commodity Solutions, Structured Financing, or a closely related asset-backed field. Proven track record of originating and commercially leading sophisticated derivative and financing opportunities, working alongside Trading, Structuring, and Financing specialists through live execution.</li><li> Product Mastery: Deep expertise in Equity and/or Commodity derivatives, combined with demonstrable financing, hedging, or monetization execution experience. Strong understanding of transaction economics and relevant risk drivers, including volatility, optionality, funding, liquidity, basis, collateral, and counterparty credit. Experience navigating transactions through internal Credit, Risk, Legal, Compliance, and Documentation desks, including practical familiarity with ISDA/CSA/LMA agreements and relevant financing/security documentation.</li><li> Client Engagement: Proven experience pitching highly complex, structured transactions directly to senior and sophisticated C-suite clients, principals, and CIOs.</li><li> Regulatory Awareness: Solid understanding of relevant regulatory, disclosure, insider ownership, and market-conduct considerations across international capital markets.</li><li> Education: Minimum of Bachelor's degree or equivalent professional qualification.</li><li> Managerial Duties: Ability and willingness to undertake assigned managerial duties, which can extend to mentoring/managing assigned interns and/or graduate trainees within the desk.</li></ul>

<p><br></p> <p> <b>Head of MLC GCCNA</b> </p> <p>At AIG, we are reimagining the way we help customers to manage risk. Join us as Head of MLC GCCNA to play your part in that transformation. It s an opportunity to grow your skills and experience as a valued member of the team.</p> <p> <b>Make your mark in Financial Lines</b> </p> <p>AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague empowering our people to grow as insurance professionals and add more value to our customers and AIG.</p> <p> <b>How you will create an impact</b> </p> <p>Responsible to bring a strategic and collaborative approach to manage the complex Commercial Management Liability &amp; Crime portfolio across the GCCNA region. Role spans product rollout, technical underwriting support, and broker partnership engagement, with a strong focus on delivering ease of trade and operational efficiency. </p> <p>The role is built on partnership, precision, and performance - helping drive sustainable underwriting decisions and empower teams through support and training.</p> <p> <b> Job Accountabilities </b> </p> <p> </p> <p> Manage portfolio and focus on achieving profitable and sustainable growth. Constantly assessing overall performance of the portfolio and make adjustments where needed. </p> <p> Assistance and project management of the rollout of new products / wording / facilities / quote pads/ bulletins across GCCNA </p> <p> Technical training to underwriters as needed </p> <p> Referral point for GCCNA underwriters on pricing, wording and coverage, exposure analysis &amp; guidelines triggering regional referrals </p> <p> Programs/schemes: prepare and/or support the head of FL in analysing referral prior to submitting to the Program Team for approval </p> <p> Coordination and rollout of strategic initiatives with our main broker partners </p> <p> Support Developing strategies to ensure ease of trade </p> <p> Assessing risk (underwriting), servicing accounts and developing the FL product capabilities. </p> <p> Underwrite risks within underwriting authority through a rigorous risk assessment process which includes consideration of loss control, claims history and other appropriate risk management functions. </p> <p> Risk logging, worksheets and rater tool application </p> <p> Ensure adherence to all underwriting guidelines and referrals </p> <p> Transacting and filing of accounts in accordance with Company standards. </p> <p> Ensure adherence to audit requirements </p> <p> Ensure adherence to regulatory and compliance requirements </p> <p> Develop and maintain strong personal and professional relationships with brokers and clients across all territories </p> <p> Adhere to internal SLAs to ensure operational efficiency and achievement of agreed customer service standards Instructing and monitoring the issuing of Policy Documents </p> <p> Expense Control </p> <p> Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes. </p> <p> </p> <p> <b> Communication and Working Relationships </b> </p> <p> </p> <p> Internal </p> <p> Underwriting manage a team of underwriters to grow the portfolio profitably </p> <p> Claims and Actuarial engagement to understand the drivers of our losses and what underwriting actions are required on particular accounts and portfolios. </p> <p> Operations understand the administrative functions that support our business. </p> <p> Distribution assist relevant teams to improve the way in which our products are taken to market and bought </p> <p> </p> <p> External </p> <p> </p> <p> Clients appreciate and understand client needs </p> <p> Brokers / Cedants build and grow the business with brokers and Cedants </p> <p> </p> <p> <b> Key Competencies </b> </p> <p> Dealing with Ambiguity </p> <p> Client-Centric Portfolio Management and Leadership </p> <p> Advanced Negotiation Skills </p> <p> Drive for Results </p> <p> High-Level Presentation and Communication Skills </p> <p> Innovation in Risk Solutions </p> <p> Business Acumen </p> <p> Complex Problem Solving </p> <p> </p> <p> <b> Technical Competencies </b> </p> <p> Risk Assessment and Pricing </p> <p> Regional Distribution &amp; Market Engagement </p> <p> Contractual Analysis </p> <p> </p> <p>Ready to take your career to the next level? We would love to hear from you.</p> <p> </p> <p> <br><br></p><p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p><b> Qualifications and Education: </b></p> <p> Degree in business, economics, insurance or marketing or insurance qualification. Finance degree or qualifications would be a plus.</p> <p> </p> <p> Experience: </p> <p> Financial Lines experience is a must with a specific focus on Management Liability and Crime underwriting (Commercial D&amp;O, POSI, Commercial Crime, EPL, etc.)</p> <p> </p> <p> Knowledge: </p> <p> Thorough knowledge of the Financial Lines Insurance industry / Middle East, Africa and European market experience is a plus. </p> <p> Excellent Verbal &amp; Written Communication Skills </p> <p> Strong Entrepreneurial and Leadership Skills </p> <p> Strong Presentation Skills </p> <p> Ability to analyse complex problems, interpret operational needs, and develop integrated creative solutions. </p>

<p>The Logistics Officer is responsible for supporting and coordinating local and international logistics operations to ensure efficient, compliant, and timely movement of equipment, tools, materials, and shipments for PIPECARE projects. The role includes shipment planning, customs and documentation coordination, liaison with internal departments and external logistics partners, and follow-up of logistics systems to ensure standard practices are maintained across multiple destinations and operating environments.</p><strong>Key Responsibilities:</strong><ul><li> Follows up delivery and receipt of cargo/shipment</li><li> Acts as a liaison between departments/projects/managers regarding shipments</li><li> Coordinates with Production regarding readiness of tools for shipment</li><li> Demobilization follow ups</li><li> Coordinate with projects and production department to set timing for shipments</li><li> Responsible for updated and accurate database of tools and materials (weight measurement, quantity, and origin) for easy reference</li><li> Coordinates international shipments and logistics requirements across different countries, ensuring compliance with destination-specific customs, documentation, attestation, import/export, and clearance requirements.</li><li> Responsible for shipping documentation, attestation and coordination with freight forwarder/cargo agents for on time dispatch</li><li> Keeps himself update about customs rules and regulations in various destinations where PIPECARE ships it tools</li><li> Works with international freight forwarders, cargo agents, customs brokers, and internal project teams to support mobilization and demobilization activities in various operating regions.</li><li> Establishes good working relations with local of international forwarding agents to secure a good control and company s shipments</li><li> Back up for Logistics-in-charge</li><li> Coordination of drivers</li></ul><b> Accountability:</b><ul><li> Planning and coordinating monthly mobilization and demobilization activities in line with project schedules and operational requirements.</li><li> Submitting accurate daily logistics status reports, including shipment progress, pending actions, delays, risks, and required follow-ups.</li><li> Ensuring all local and international shipments are dispatched, tracked, cleared, and delivered on time in compliance with customer, project, and customs requirements.</li><li> Maintaining updated and accurate logistics records and databases for tools, materials, shipment documents, weights, quantities, origin, destination, and clearance status for easy reference and audit readiness.</li><li> Coordinating with freight forwarders, cargo agents, customs brokers, internal departments, and project stakeholders to resolve logistics issues and minimize shipment delays.</li></ul><b> Skills/Experience:</b><ul><li> 3-5 years of experience in logistics, freight forwarding, shipping documentation, and international shipment coordination.</li><li> Bachelor s degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field; postgraduate qualification would be an advantage.</li><li> Experience and good knowledge of international logistics exposure, including MENA market practices, customers, customs systems, logistics providers, and cross-border shipment requirements.</li><li> Knowledge of English language, working knowledge of Arabic would be an advantage.</li></ul><p><strong> Physical and Mental Requirements:</strong></p><ul><li>Lifting and Carrying: Ability to lift and carry up to 50 pounds.</li><li>Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells.</li><li>Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively.</li><li>Focus and Multitasking: Ability to maintain focus and multitask effectively.</li><li>Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments.</li><li>Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li> 3-5 years of experience in logistics, freight forwarding, shipping documentation, and international shipment coordination. </li><li> Bachelor s degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field; postgraduate qualification would be an advantage. </li><li> Experience and good knowledge of international logistics exposure, including MENA market practices, customers, customs systems, logistics providers, and cross-border shipment requirements. </li><li> Knowledge of English language, working knowledge of Arabic would be an advantage. </li></ul><p><strong> Physical and Mental Requirements:</strong></p><ul><li>Lifting and Carrying: Ability to lift and carry up to 50 pounds.</li><li>Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells.</li><li>Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively.</li><li>Focus and Multitasking: Ability to maintain focus and multitask effectively.</li><li>Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments. </li><li>Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary.</li></ul>

<p>Role Overview</p><p>We are seeking an experienced Global Head of Customer Experience to lead the customer experience strategy across an international telecommunications business.</p><p>Based in Dubai, you will own the global customer experience framework, identifying and addressing friction across the customer lifecycle—from discovery, purchase and activation through everyday usage, support, renewal and retention.</p><p>You will translate customer insight into measurable improvements in service, digital journeys and operational delivery. Working closely with country leadership, Commercial, Product, Technology, Digital and Customer Operations, you will establish consistent standards while addressing local market needs.</p><p>This role requires a hands-on leader with direct experience improving customer experience within an MNO or MVNO.</p><p>Key Responsibilities</p><p><strong>Global Customer Experience Strategy</strong></p><ul><li>Define and deliver the global customer experience strategy, roadmap and operating framework.</li><li>Establish customer experience standards across markets, channels and service partners.</li><li>Prioritise improvements based on customer impact, commercial value and delivery feasibility.</li><li>Lead regular market reviews, with clear ownership and accountability for improvement plans.</li></ul><p><strong>Customer Journey Transformation</strong></p><ul><li>Map and improve priority journeys across prepaid, postpaid, SIM and eSIM services.</li><li>Address friction in purchase, identity verification, number porting, activation, onboarding, recharge, billing, roaming and cancellation.</li><li>Improve consistency across apps, websites, retail outlets, dealer networks, contact centres and messaging channels.</li><li>Work with Product and Technology teams to resolve underlying causes of poor experiences.</li></ul><p><strong>Voice of the Customer and Insight</strong></p><ul><li>Establish a global voice of the customer programme combining surveys, complaints, customer research, social feedback and operational data.</li><li>Own the measurement framework for NPS, customer satisfaction and customer effort.</li><li>Introduce feedback processes that ensure dissatisfied customers receive appropriate follow-up.</li><li>Translate insight into prioritised actions and track whether changes improve customer outcomes.</li></ul><p><strong>Customer Service and Complaint Improvement</strong></p><ul><li>Work with country customer service leaders to improve resolution quality, response times and consistency.</li><li>Reduce repeat contacts, unresolved complaints and avoidable escalations.</li><li>Establish service recovery standards and clear escalation routes.</li><li>Partner with Legal and Regulatory teams to ensure customer journeys and complaint handling meet local requirements.</li></ul><p><strong>Digital Experience and Self-Service</strong></p><ul><li>Partner with Digital and Product teams to improve app and website usability, accessibility and journey completion.</li><li>Increase successful self-service adoption while maintaining access to effective human support.</li><li>Introduce automation and AI where they improve accuracy, resolution and customer satisfaction.</li><li>Ensure customers can move between channels without losing context or repeating information.</li></ul><p><strong>Retention and Commercial Impact</strong></p><ul><li>Work with CVM and Commercial teams to identify experience-related drivers of churn.</li><li>Improve early-life customer experience, service recovery and renewal journeys.</li><li>Connect customer experience improvements to retention, customer lifetime value and cost to serve.</li><li>Balance operational efficiency with service quality and customer trust.</li></ul><p><strong>Leadership and Governance</strong></p><ul><li>Lead the global CX function and coordinate delivery through country teams.</li><li>Establish a regular customer experience forum across business functions.</li><li>Build customer-focused behaviours through training, coaching and performance objectives.</li><li>Manage CX budgets, research partners and relevant technology providers.</li></ul><p>Experience and Qualifications</p><ul><li>Typically <strong>15+ years of relevant experience</strong>, including substantial senior leadership responsibility in customer experience or customer transformation.</li><li><strong>Direct MNO or MVNO experience is essential.</strong></li><li>Proven delivery of customer experience improvements across multiple countries.</li><li>Strong understanding of mobile customer journeys, including activation, porting, recharge, billing, roaming and customer support.</li><li>Demonstrated success improving customer satisfaction, reducing customer effort and addressing experience-related churn.</li><li>Experience translating customer research and operational data into practical business changes.</li><li>Strong cross-functional leadership, with the ability to influence country heads and senior commercial and technology stakeholders.</li><li>Experience with CX measurement, journey mapping, CRM and customer service platforms.</li><li>Degree in Business, Marketing, Technology or a related discipline; relevant postgraduate or professional qualifications are advantageous.</li></ul><p>Candidate Profile</p><p>You will combine customer empathy with analytical judgement and operational discipline. You must be able to identify why customers experience problems, secure commitment across functions and deliver improvements at scale.</p><p>Your track record should demonstrate ownership of customer journeys and business change beyond contact centre management alone, with clear evidence of sustained customer and commercial results.</p><p>Measures of Success</p><ul><li>Improved NPS, customer satisfaction and customer effort scores.</li><li>Higher activation success and better onboarding completion.</li><li>Fewer complaints, repeat contacts and unresolved issues.</li><li>Improved first-contact resolution and time to resolution.</li><li>Greater successful use of digital self-service.</li><li>Reduced experience-related churn and improved retention.</li><li>Lower cost to serve alongside maintained or improved service quality.</li></ul><p><br></p>

<strong>Job Location:<br><br></strong>Avani Deira Dubai Hotel<br><br>At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.<br><br>With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.<br><br>To serve the needs of the business, our guests and our colleagues by ensuring that everyone who arrives or departs from our properties enjoys a positive and memorable Minor Hotels experience in the process.<br><br>The Bell Attendant is a key person in the delivery of our guest service experience. They serve as a guide, ambassador, and salesperson of the hotel. While the main responsibility is to control the lobby traffic and assist guests, there are many intangible elements to the role. Being highly guest-interactive, it is essential that the Bell Attendant possesses extensive knowledge of the hotel operation. Guests require a vast array of information.<br><br>At Avani Deira Dubai Hotel, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.<br><br><strong>Responsibilities<br><br></strong>Please note that this is not an exhaustive list of everything that needs to be done. Avani Deira Dubai Hotel employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<br><br><ul><li>To anticipate all guest needs and handle all guest inquiries.</li><li>To participate in the effective day to day operation at the Bell service desk.</li><li>To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.</li><li>To ensure that the lobby area is always clean and tidy.</li><li>To greet and acknowledge all guests, welcoming them in a polite and friendly manner.</li><li>Assist guests with the luggage and provide a luggage storage service for guest.</li><li>To coordinate delivery of messages and other items to the guest room</li><li>To assist guests who require special attention.</li><li>Complete all other shift duties as outlined on shift checklist.</li><li>To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.</li><li>Assist all other areas of the hotel when required.</li><li>To be a Master in the Profession of Driving</li><li>To have a full professional knowledge of capabilities of the vehicle in which they work, and the rules of the road in the country of operation.</li><li>To have an intimate and detailed knowledge of the area in which they work, and to know all the ways to effectively get between destinations - to never be lost and to never be late.</li><li>To speak excellent English, together with the language of operation.</li><li>To understand the informal rules and driving habits in the country of operation, and thereby anticipate problems in order to protect themselves, their guests and their vehicle.</li><li>To know how to maintain and care for their vehicle, and to keep it in perfect condition at all times. Ensure that all the set up in the limousine is ready prior to the service.</li><li>To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.</li><li>To assist the guest with the luggage loading. All Minor Hotels drivers know how to transport more luggage in a car than there would appear to be space to hold it.<br><br></li></ul>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<strong>Job Location:<br><br></strong>Avani Deira Dubai Hotel<br><br>At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.<br><br>With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.<br><br>To serve the needs of the business, our guests and our colleagues by ensuring that everyone who arrives or departs from our properties enjoys a positive and memorable Minor Hotels experience in the process.<br><br>The Bell Attendant is a key person in the delivery of our guest service experience. They serve as a guide, ambassador, and salesperson of the hotel. While the main responsibility is to control the lobby traffic and assist guests, there are many intangible elements to the role. Being highly guest-interactive, it is essential that the Bell Attendant possesses extensive knowledge of the hotel operation. Guests require a vast array of information.<br><br>At Avani Deira Dubai Hotel, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.<br><br><strong>Responsibilities<br><br></strong>Please note that this is not an exhaustive list of everything that needs to be done. Avani Deira Dubai Hotel employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<br><br><ul><li>To anticipate all guest needs and handle all guest inquiries.</li><li>To participate in the effective day to day operation at the Bell service desk.</li><li>To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.</li><li>To ensure that the lobby area is always clean and tidy.</li><li>To greet and acknowledge all guests, welcoming them in a polite and friendly manner.</li><li>Assist guests with the luggage and provide a luggage storage service for guest.</li><li>To coordinate delivery of messages and other items to the guest room</li><li>To assist guests who require special attention.</li><li>Complete all other shift duties as outlined on shift checklist.</li><li>To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.</li><li>Assist all other areas of the hotel when required.</li><li>To be a Master in the Profession of Driving</li><li>To have a full professional knowledge of capabilities of the vehicle in which they work, and the rules of the road in the country of operation.</li><li>To have an intimate and detailed knowledge of the area in which they work, and to know all the ways to effectively get between destinations - to never be lost and to never be late.</li><li>To speak excellent English, together with the language of operation.</li><li>To understand the informal rules and driving habits in the country of operation, and thereby anticipate problems in order to protect themselves, their guests and their vehicle.</li><li>To know how to maintain and care for their vehicle, and to keep it in perfect condition at all times. Ensure that all the set up in the limousine is ready prior to the service.</li><li>To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.</li><li>To assist the guest with the luggage loading. All Minor Hotels drivers know how to transport more luggage in a car than there would appear to be space to hold it.<br><br></li></ul>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Senior Operations, Road Operations&nbsp;</p><br><p><strong>The role is responsible for managing and developing operational relationships with strategic customers within the Road Transportation business. The role ensures efficient service delivery, operational excellence, customer satisfaction, cost optimization, and continuous improvement while maintaining compliance with company policies and transportation regulations.</strong></p><br> <p><span><strong>Responsibilities</strong></span></p><br> <p><strong>Key Account Management</strong></p><br> <p>1. Act as the primary operational point of contact for assigned key accounts.</p><br> <p>2. Build and maintain strong relationships with customers and internal stakeholders.</p><br> <p>3. Understand customer transportation requirements and ensure service delivery meets agreed expectations.</p><br> <p>4. Conduct regular operational reviews and address customer concerns proactively.</p><br> <p>5. Identify opportunities to improve customer satisfaction and operational efficiency.</p><br> <p><strong>Road Transportation Operations</strong></p><br> <p>1. Oversee daily transportation activities for assigned accounts, ensuring timely and efficient deliveries.</p><br> <p>2. Coordinate with transport planners, dispatch teams, driver management team and subcontractors.</p><br> <p>3. Monitor shipment execution, vehicle utilization, delivery performance, and operational exceptions.</p><br> <p>4. Ensure effective management of transportation schedules, routes, and capacity.</p><br> <p>5. Resolve operational escalations, delivery delays, and service disruptions.</p><br> <p><strong>Service Performance &amp; KPI Management</strong></p><br> <p>1. Monitor performance against agreed Service Level Agreements (SLAs) and operational KPIs.</p><br> <p>2. Prepare and present regular operational performance reports/updates to customers and management.</p><br> <p>3. Identify service gaps, conduct root cause analysis, and implement corrective actions.</p><br> <p>4. Drive improvements in on-time delivery, transport efficiency, and customer experience.</p><br> <p><strong>Cost Control &amp; Operational Efficiency</strong></p><br> <p>1. Monitor transportation costs and account profitability in collaboration with commercial and finance teams.</p><br> <p>2. Identify opportunities for route optimization, load consolidation, and improved fleet utilization.</p><br> <p>3. Minimize operational inefficiencies, additional charges, and service failures.</p><br> <p>4. Support budgeting, forecasting, and capacity planning for assigned accounts.</p><br> <p><strong>Stakeholder Coordination &amp; Continuous Improvement</strong></p><br> <p>1. Collaborate with sales, customer service, operations, finance, and procurement teams.</p><br> <p>2. Support customer onboarding, new business implementation, and operational transitions.</p><br> <p>3. Lead continuous improvement initiatives to streamline processes and enhance productivity.</p><br> <p>4. Ensure operational procedures and customer-specific Standard Operating Procedures (SOPs) are documented and maintained.</p><br> <p><strong>Compliance &amp; Risk Management</strong></p><br> <p>1. Ensure transportation operations comply with applicable road transport regulations, safety requirements, and company policies.</p><br> <p>2. Monitor subcontractor performance and adherence to contractual requirements.</p><br> <p>3. Identify operational risks and implement appropriate mitigation measures.</p><br> <p>4. Ensure accurate transportation documentation and timely resolution of claims and incidents.</p><br> <p><span><strong>Qualifications &amp; Characteristics</strong></span></p><br> <p><strong>Education </strong>– Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field</p><br> <p><strong>Work Experience </strong>– 5–7 years of experience in road transportation, logistics operations, or key account management.</p><br> <p>Strong understanding of domestic and cross-border road freight operations.</p><br> <p>Experience managing strategic customers and transportation service providers.</p><br> <p>Knowledge of transportation management systems (TMS), operational reporting, and performance analytics.</p><br> <p><strong>Specific Skills&nbsp;</strong></p><br> <ul> <li>Strong communication</li> <li>Problem-solving &amp; Negotiation skills</li> <li>Stakeholder management skills</li> <li>Strong organizational and follow-up skills.</li> <li>Self-motivated, target-oriented, and comfortable working in a fast-paced environment.</li> <li>Ability to work independently as well as collaboratively within a team.</li> </ul><p><strong>DSV – Global transport and logistics</strong></p><br> <p><strong>What moves you?</strong></p><br> <p>At DSV, we move more than goods. We move careers, ambitions and opportunities.</p><br> <p>With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.</p><br> <p>Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.</p><br> <p><strong>Start here. Go anywhere</strong></p><br> <p>This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.</p><br> <p>If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.</p><br> <p>Visit dsv.com and follow us on LinkedIn, Instagram and Facebook</p><br> <p>#StartHereGoAnywhere #LifeAtDSV</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Based at NMC Head Office, the role combines strong financial analysis with practical rewards expertise and people leadership. It oversees manpower and salary planning, approved and unbudgeted position controls, annual reward budgets, performance cycles, grading and benefits governance, and workforce reporting across Abu Dhabi, Al Ain, Dubai and the Northern Emirates. Working closely with Finance, HR Business Partners and business leaders, the incumbent will directly manage a team of 3 and coordinate with a wider network of approximately 25 colleagues across rewards, payroll, medical insurance and HR data management. The role is expected to improve controls, simplify processes and design affordable recognition and incentive solutions.</span></span></p><br><br>Responsibilities:<br><p><span>The post holder will:</span></p><br><ul><li><p><span>Own the consolidated workforce budget control framework, partnering with Finance and HRBPs to track approved manpower, people costs, actuals, forecasts, variances and corrective actions by facility, cluster and job family.</span></p><br></li><li><p><span>Maintain group wide position management governance using Position Classification Numbers (PCNs); oversee creation, approval, activation, vacancy tracking, closure and reconciliation of budgeted and unbudgeted positions against authorized establishment and funding.</span></p><br></li><li><p><span>Lead budgeting, workforce planning and phasing of existing employees, joiners, leavers, replacements and approved pipeline; reconcile recruitment plans, onboarding dates and expected payroll impact with budget and forecast assumptions.</span></p><br></li><li><p><span>Manage annual salary planning, increment and adjustment cycles, and the Annual Review Cycle (ARC) budget, including allocation, utilization, approval controls, scenario modelling and financial impact reporting.</span></p><br></li><li><p><span>Analyze payroll and people cost trends with Finance and operational stakeholders, explaining drivers such as staffing mix, vacancies, increments, allowances, overtime and incentive expenditure.</span></p><br></li><li><p><span>Administer and continuously improve group wide performance management processes, including goal setting, review cycles, calibration support, reporting, governance and linkage to recognition and reward decisions.</span></p><br></li><li><p><span>Design and evaluate affordable employee recognition initiatives and support financially sustainable clinical and nonclinical incentive or bonus schemes, including eligibility, performance metrics, cost simulations, controls and post-implementation evaluation.</span></p><br></li><li><p><span>Oversee job evaluation, grading, salary structures, market benchmarking, pay equity and grade linked benefits; review business unit practices for consistency with approved policies and commercial constraints.</span></p><br></li><li><p><span>Develop frameworks for inter business unit transfers across job families, grades, allowances and benefits, ensuring employee terms, position approvals and receiving/sending unit budgets are properly aligned.</span></p><br></li><li><p><span>Maintain and periodically review reward, grading, mobility and workforce policies, tracking relevant UAE federal and emirate-specific employment requirements and coordinating with Legal/Compliance on regulatory interpretation.</span></p><br></li><li><p><span>Deliver accurate management dashboards and periodic reporting on attrition, headcount, recruitment progress, vacancy ageing, position utilization, workforce movements, reward spending and forecast to budget performance.</span></p><br></li><li><p><span>Improve data quality and reporting controls across HRIS, position management, payroll and planning systems; drive Excel/Power BI automation and responsible AI enabled process improvements with appropriate data confidentiality safeguards.</span></p><br></li><li><p><span>Prepare concise, financially grounded business cases, executive presentations and recommendations for HR and business leadership, challenging unsupported requests and identifying sustainable alternatives.</span></p><br></li><li><p><span>Lead, coach and develop 3 direct reports, allocate responsibilities, maintain service standards and collaborate effectively with the broader Rewards &amp; HR Operations network across NMC entities.</span></p><br></li><li><span><span>Support organizational restructuring, new facilities and service changes through position, grade, workforce and cost impact assessment.</span></span></li></ul><br>Qualifications:<br><p><span><strong>Education and Certification</strong></span></p><br><ul><li><p><span>Bachelor’s degree in Human Resources, Finance, Accounting, Business Administration or related discipline (mandatory).</span></p><br></li><li><p><span>Master’s degree or MBA preferred; CCP/GRP or equivalent rewards qualification advantageous.</span></p><br></li></ul><p><span><strong>Knowledge and Skills</strong></span></p><br><ul><li><p><span>Advanced Microsoft Excel skills are essential: complex models, reconciliations, scenario analysis and financial forecasting; strong PowerPoint and executive storytelling skills.</span></p><br></li><li><p><span>Strong commercial and financial acumen, including manpower budgets, cost to company, variance analysis, financial controls and return on investment assessments.</span></p><br></li><li><p><span>Practical knowledge of compensation, job grading, grade based benefits, workforce planning, PCN/position controls, performance management and incentives.</span></p><br></li><li><p><span>Proficiency in HRIS and workforce systems (Oracle preferred), Power BI and data visualization; demonstrated interest in automation and responsible AI.</span></p><br></li><li><p><span>Working knowledge of UAE employment legislation and relevant emirate specific requirements, with ability to identify changes and seek specialist interpretation.</span></p><br></li><li><p><span>Confident, assertive communicator with strong business judgment, stakeholder influence, analytical rigor and attention to detail.</span></p><br></li><li><p><span>Effective people manager capable of developing a small specialist team and coordinating delivery through a broad matrix network.</span></p><br></li></ul><p><span><strong>Experience</strong></span></p><br><ul><li><p><span>10–15 years of relevant progressive experience across rewards, compensation and benefits, workforce planning, HR operations or people cost management, including team leadership.</span></p><br></li><li><p><span>Experience in a large multisite or multi entity UAE organization; healthcare sector experience strongly preferred.</span></p><br></li><li><span><span>Experience in management consulting or rewards advisory desirable; proven partnership with Finance and senior business stakeholders preferred.</span></span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>At Julphar, we are on a journey of culture transformation &amp; our mission is to provide a better quality of life for the entire family by delivering best in class solutions and real value with compassion and professionalism.</span></p><br> <p><span>Our core values: Respect, Collaboration, innovation, Integrity and Compassion - Combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to make a positive impact on the lives of the patients we serve, enable Talents , create a healthy work environment, and accomplish our goals through world-class research and with the compassion and commitment of our employees.</span></p><br> <span>Main Responsibilities</span> <p><strong>1. Equipment, Facilities &amp; Utilities Qualification</strong></p><br> <ul> <li> <p>Lead and manage the end-to-end qualification lifecycle of equipment, facilities, and utilities, following the V-Model approach, from User Requirement Specifications (URS) and technical evaluations through Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ), and periodic requalification.</p><br> </li> <li> <p>Ensure that critical utilities, including Purified Water, Water for Injection (WFI), compressed air, and nitrogen gases, remain in a qualified and compliant state.</p><br> </li> <li> <p>Oversee cleanroom qualification and ensure compliance with ISO 14644 requirements.</p><br> </li> </ul> <p><strong>2. Computerized System Validation (CSV)</strong></p><br> <ul> <li> <p>Lead and oversee the validation of computerized systems supporting Quality Control, Manufacturing, and Utilities operations.</p><br> </li> <li> <p>Ensure computerized systems comply with applicable regulatory requirements, including 21 CFR Part 11 for relevant critical systems.</p><br> </li> <li> <p>Maintain validated systems throughout their lifecycle, ensuring data integrity and regulatory compliance.</p><br> </li> </ul> <p><strong>3. Calibration Management</strong></p><br> <ul> <li> <p>Oversee calibration activities for instruments and equipment, ensuring accuracy, reliability, and compliance with approved procedures and applicable standards.</p><br> </li> <li> <p>Ensure calibration schedules are maintained and deviations are addressed in a timely manner.</p><br> </li> </ul> <p><strong>4. Team Leadership &amp; Management</strong></p><br> <ul> <li> <p>Lead, coordinate, and allocate responsibilities to Validation Subject Matter Experts (SMEs), ensuring effective execution of qualification and validation activities.</p><br> </li> <li> <p>Provide technical guidance, monitor team performance, and ensure timely completion of assigned activities.</p><br> </li> <li> <p>Support capability development and continuous improvement within the team.</p><br> </li> </ul> <p><strong>5. Quality Management &amp; Regulatory Compliance</strong></p><br> <ul> <li> <p>Provide technical expertise and support in managing Change Controls, Deviation Investigations, Corrective and Preventive Actions (CAPA), and audit activities through the Electronic Quality Management System (EQMS).</p><br> </li> <li> <p>Ensure validation and qualification activities are conducted in accordance with GMP requirements, internal quality standards, and applicable regulatory guidelines.</p><br> </li> <li> <p>Support internal, external, and regulatory inspections and audits.</p><br> </li> </ul> <p><strong>6. Cross-Functional Coordination &amp; Documentation Management</strong></p><br> <ul> <li> <p>Collaborate with cross-functional teams to ensure alignment on validation activities, product lifecycle requirements, and applicable country-specific regulatory and registration requirements.</p><br> </li> <li> <p>Communicate validation progress, compliance updates, and potential risks to relevant stakeholders, ensuring timely follow-up and resolution.</p><br> </li> <li> <p>Ensure proper management, control, archiving, retrieval, and distribution of validation and qualification documentation.</p><br> </li> </ul> <p><strong>7. Continuous Improvement, Risk Management &amp; Data Integrity</strong></p><br> <ul> <li> <p>Lead and participate in quality improvement initiatives and risk management projects related to qualification and validation.</p><br> </li> <li> <p>Identify compliance gaps, assess associated risks, and implement effective and sustainable corrective solutions.</p><br> </li> <li> <p>Ensure the consistent application of data integrity principles, including ALCOA+, across relevant quality systems and processes.</p><br> </li> </ul> <p><strong>8. Environmental, Health &amp; Safety (EHS)</strong></p><br> <ul> <li> <p>Comply with the company's Environmental Management System (ISO 14001:2015), EHS policies, and applicable workplace safety requirements.</p><br> </li> <li> <p>Identify, minimize, and prevent environmental impacts and operational risks associated with daily activities.</p><br> </li> <li> <p>Promote safe working practices, including proper waste disposal and safe handling and use of equipment.</p><br> </li> <li> <p>Report hazards, incidents, non-conformities, and environmental concerns, and actively contribute to EHS audits and continual improvement initiatives.</p><br> </li> </ul> <span>Qualifications&nbsp;</span> <ul> <li> <p>Bachelor's degree in Engineering, Science, or Pharmacy.</p><br> </li> <li> <p>Minimum of 10 years of relevant professional experience in equipment qualification, utilities qualification, calibration, and validation within the pharmaceutical or regulated manufacturing industry.</p><br> </li> <li> <p>Comprehensive knowledge of Good Manufacturing Practices (GMP), Good Documentation Practices (GDP), ISO 9001, and ISO 14001 requirements.</p><br> </li> <li> <p>Strong understanding of applicable regulatory guidelines and standards, including FDA, WHO, and EU requirements.</p><br> </li> <li> <p>Demonstrated experience in computerized system validation (CSV), qualification lifecycle management, and calibration systems.</p><br> </li> <li> <p>Practical experience in quality management systems, audits, deviation investigations, CAPA, and risk management.</p><br> </li> <li> <p>Proven leadership experience, with the ability to manage technical teams and coordinate cross-functional activities.</p><br> </li> <li> <p>Strong analytical, problem-solving, communication, and decision-making skills.</p><br> </li> <li> <p>Proficiency in Microsoft Office applications and electronic Quality Management Systems (EQMS).</p><br> </li> </ul><p><span>We value people from different backgrounds. Could this be your story? Apply today or visit&nbsp;www.Julphar.net&nbsp;to read more about us and the journey of Julphar</span></p><br> </div>

<strong>Responsibilities<br><br></strong><strong>Mission: <br><br></strong>The DCM Department is responsible for addressing borrowers’ needs in terms of raising and managing capital in the debt capital markets.<br><br>The client base for DCM includes corporate borrowers, financial institutions, public sector and sovereigns, as well as non-investment grade (high yield) issuers globally.<br><br>In terms of debt origination, DCM’s activity covers issuance of bonds of various kinds, including hybrid capital and liability management advisory. DCM’s activity also covers transaction management advisory.<br><br><strong>Tasks and responsibilities:<br><br></strong><strong>To contribute to effectively covering clients to address their borrowing needs in debt capital markets<br><br></strong><ul><li>Actively contribute to the coverage of Corporate, Financial and Sovereign clients based in CEEMEA region with focus on META<br><br></li></ul><strong>To contribute to developing and maintaining a track record of winning bond mandates in addressing clients’ borrowing needs<br><br></strong><ul><li>Support senior originators in achieving the team NBI budget and league table objectives<br><br></li></ul><strong>To contribute to the effective and responsible execution of bond mandates<br><br></strong><ul><li>Particular attention shall be given to risk and compliance requirements, with a high degree of risk supervision on deals preparation and execution<br><br></li></ul><strong>To support the development of advisory and product offering in line with DCM’s strategy and priorities<br><br></strong><ul><li>Support and adapt DCM CEEMEA strategy which will evolve based on market and clients dynamics, as well as SG resources and constraints<br><br></li></ul><strong>To support the development of the DCM client base in line with GLBA’s and SG Group’s strategy and priorities<br><br></strong><strong>To represent DCM in internal dialogues with colleagues to provide best-in-class advisory to the client base<br><br></strong><strong>Maintain at all time transparent and constructive relationship and interactions with Syndicate / GLBA/ CORI / PCRUs / MARK / JV partners / KYC &amp; Compliance / Legal / partners<br><br></strong><strong>Required<br><br></strong><strong> Profile required <br><br></strong><strong>Studies &amp; experience:<br><br></strong><ul><li>Graduate from a University or a School (Business and/or Engineer), with a specialization in Corporate Finance</li><li>Minimum 2 years’ experience in Debt Capital Markets<br><br></li></ul><strong>Language skills:<br><br></strong><ul><li>Fluency in English<br><br></li></ul><strong>Technical, operational &amp; Soft skills:<br><br></strong><ul><li>Understanding of the bond markets, its dynamics and the related instruments, including credit and rates derivatives to propose relevant capital markets solutions</li><li>Capacity to generate pitch material that is clear, structured, compelling, and comprehensive in addressing clients’ needs</li><li>Responsibility – awareness and understanding of risks (conduct, reputational, financial, etc.) for DCM, GLBA, and SG Group, and ability to act responsibly in line with SG Group Values, Code of Conduct, and other applicable rules &amp; regulations</li><li>Client orientation – ability to contribute to the team’s efforts to build and maintain trusted client relationships</li><li>Client orientation – consistency and rigour in following up on clients’ needs</li><li>Client orientation – demonstrate initiative and team collaboration to develop business adapted to clients’ and markets’ needs</li><li>Innovation – ability to contribute to the team’s efforts to the development of new client base, advisory, and products</li><li>Team spirit – ability to work with people with diverse, international backgrounds</li><li>Commitment – ability to prioritise tasks and to manage competing deadlines, and to deliver on team’s priorities</li><li>Communication skills – including language skills (as relevant)<br><br></li></ul><strong> Why join us <br><br></strong>Société Générale Middle East is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.<br><br><strong> Business insight <br><br></strong>At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.<br><br>Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.<br><br>If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!<br><br>Still hesitating?<br><br>You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries.<br> Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.<br> Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.</p><br><p><br> We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.<br> Please visit our website:&nbsp;www.turnerandtownsend.com</p><br><br>Job Description<br><p>We're looking for a detail-oriented and analytical Cost Manager - Pre Contract to join our growing infrastructure team in Abu Dhabi, United Arab Emirates. In this role, you will be instrumental in managing project costs during the pre-contract phase for large-scale infrastructure projects, ensuring that all projects are delivered within scope, on budget, and aligned with client expectations. You will work collaboratively with clients, stakeholders, and internal teams to develop comprehensive cost strategies tailored to infrastructure complexities and provide transparent, data-driven recommendations that drive project success.</p><br><ul><li>Manage pre-contract cost management responsibilities for infrastructure projects, including cost planning, estimating, budget development, and tender documentation using industry-standard methods of measurement&nbsp;</li><li>Conduct thorough cost analysis and risk assessments for infrastructure-specific elements, including Preliminaries, Overheads, material costs, and site-specific requirements; develop appropriate contingency budgets to mitigate project uncertainties</li><li>Provide cost-effective solutions and value engineering recommendations to optimize infrastructure project budgets without compromising quality or compliance standards</li><li>Prepare clear, comprehensive reports on infrastructure project costs, highlighting deviations from budget and recommending corrective actions; collaborate with clients, engineers, and multidisciplinary teams to ensure transparent communication throughout the pre-contract phase</li><li>Utilize cost planning software and measurement tools (such as CostX) to enhance accuracy and efficiency in infrastructure cost modeling</li><li>Analyze local cost benchmarks, market conditions, and infrastructure-specific cost drivers to inform cost strategies and ensure compliance with industry standards, client requirements, and regulatory guidelines</li></ul><br>Qualifications<br><p><strong>Education:</strong></p><br><ul><li>Bachelor's degree in Quantity Surveying, Construction Management, Civil Engineering, or related field</li><li>Professional accreditation (MRICS, AIQS, or equivalent) preferred</li></ul><p><strong>Experience:</strong></p><br><ul><li>5–10 years in cost management with focus on pre-contract activities</li><li>Proven track record managing project costs independently and collaboratively</li><li>Client-facing experience with demonstrated stakeholder coordination abilities</li><li>Familiarity with local cost benchmarks and market conditions in the UAE or similar regions</li></ul><p><strong>Technical Skills:</strong></p><br><ul><li>Proficiency in cost planning, estimating, and tender documentation</li><li>Strong knowledge of methods of measurement&nbsp;</li><li>Competency with cost measurement software (CostX or similar)</li><li>Ability to analyse and present cost data, strategies, and reports to clients and senior stakeholders</li><li>Proficiency in Microsoft Office Suite and project management tools</li></ul><p><strong>Core Competencies:</strong></p><br><ul><li>Excellent written and verbal communication skills</li><li>Strong analytical and problem-solving capabilities with meticulous attention to detail</li><li>Ability to work independently and collaboratively within multidisciplinary teams</li><li>Transparent and collaborative working style with a goal-oriented mindset</li><li>Understanding of value engineering principles, risk assessment, and contingency budget management</li></ul><br>Additional Information<br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br><p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br><br><br> </div>