AccorHotel jobs
217
Jobs Found
AccorHotel
UAE - Sharjah
<p>We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.</p><ul><li>Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay</li><li>Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail</li><li>Handle guest inquiries and resolve issues promptly and professionally</li><li>Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah</li><li>Coordinate with other departments to fulfill guest requests and ensure their comfort</li><li>Maintain a neat and organized front desk area</li><li>Process payments and manage guest accounts with precision</li><li>Uphold the hotel's standards of excellence in customer service and professionalism</li><li>Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment</li><li>Process all incoming and outgoing calls accurately and courteously</li><li>Maintain detailed knowledge of the Hotel s fire, life and safety system</li><li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling </li><li>Company Description</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred</li><li>Excellent communication and interpersonal skills, with a focus on customer service</li><li>Strong attention to detail and efficient problem-solving abilities</li><li>Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li><li>Flexible schedule, including availability to work evenings, weekends, and holidays</li><li>Fluency in English (both written and spoken)</li><li>Fluency in Arabic is an advantage</li><li>Knowledge of local attractions and services in Sharjah and the surrounding areas</li><li>Cultural sensitivity and awareness to cater to a diverse international clientele</li><li>Ability to maintain a professional and friendly demeanor in all interactions</li><li>Strong organizational skills and the ability to prioritize tasks effectively</li></ul>
AccorHotel
UAE - Dubai
<p> <strong>The Role</strong> </p> <ul> <li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li> <li>To generally promote and ensure good inter-departmental relations.</li> <li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li> <li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li> <li>To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.</li> <li>To take time and get to know the guests, and to be committed to service excellence.</li> <li>To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.</li> <li>To take time and get to know the guests, and to be committed to service excellence.</li> <li>To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.</li> </ul> <p> <strong>Key Deliverables and Responsibilities</strong> </p> <p> <strong>Planning & Organizing:</strong> </p> <ul> <li>Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.</li> <li>Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.</li> </ul> <p> <strong>Operations:</strong> </p> <ol> <li>Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.</li> <li>Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.</li> <li>Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments. </li> <li>Ensures proper appearance (condition of uniforms) and grooming whilst on duty.</li> <li>Handles the guest greeting upon arrival and their seating through the hostess.</li> <li>Ensures that under no circumstances the entrance is left unattended.</li> <li>Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.</li> <li>Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).</li> <li>Reports cleanliness and maintenance issues to the immediate Supervisor.</li> <li>Handles guest complaints as per instructions or consults the immediate Supervisor.</li> <li>Does all mise-en place work according to the whole day service requirements.</li> <li>To report any equipment failures/problems to the Maintenance Department.</li> <li>To pass any maintenance requests to the Maintenance Department.</li> <li>To participate in any Training/Developments schemes as recommended by senior management.</li> <li>Attends all regular departmental briefings and contributes to an open communication within the assigned team.</li> <li>To treat guests and colleagues in a polite and courteous manner.</li> <li>To observe high standards of personal hygiene.</li> <li>To maintain clean and organized side stations at all times.</li> <li>To anticipate customers needs.</li> <li>To be flexible in assisting around different areas of the hotel.</li> <li>Familiar with the company s internal policies and safety procedures</li> <li>Helps in other areas of the Hotel if the situation requires.</li> <li>To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.</li> <li>Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.</li> <li>To carry out any other reasonable duties and responsibilities as assigned.</li> </ol> <p> <strong>Administration:</strong> </p> <ol> <li>Work hand to hand with the hostess to ensure the name tag is all complete and in proper position</li> <li>Ensuring business card and database are handed over to the hostess for the record</li> <li>Make sure all the bill is handed over to the cashier</li> <li>Ensure all the item is charged accordingly in the micros system as per the guest consumption</li> </ol> <p> <strong>Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:</strong> </p> <ul> <li>Ensure proper care of all equipment and furniture entrusted for Heartists use.</li> <li>Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li> <li>Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.</li> <li>Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).</li> <li>Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety.</li> <li>Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li> <li>Does not disclose any financial information or any other information of the Accor Hotels.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li>A positive can do attitude and the ability to work within a team environment.</li> <li>Fluency in English, additional languages are a plus.</li></ul>
AccorHotel
UAE - Ras Al Khaimah
<p>We're looking for a detail-oriented and reliable Steward to join our team in Ras Al-Khaimah, United Arab Emirates. As a Steward, you'll play a vital role in maintaining the cleanliness, organization, and efficiency of our kitchen and dining facilities. This position is essential to our operations, ensuring that our guests and staff enjoy a clean, safe, and well-organized environment. If you're someone who takes pride in your work and thrives in a collaborative, fast-paced setting, we'd love to hear from you!</p> <ul> <li>Wash, clean, and sanitize dishes, cookware, utensils, and kitchen equipment using both manual and machine-based methods while adhering to food safety standards</li> <li>Perform comprehensive cleaning of kitchen facilities, dining areas, pantries, and all food service zones, including equipment and circulation areas</li> <li>Collect, sort, and organize waste materials for recycling and proper disposal according to established protocols and environmental guidelines</li> <li>Apply and maintain food safety best practices relevant to United Arab Emirates regulations and organizational standards</li> <li>Organize, clean, and properly store kitchen materials, utensils, and equipment in designated locations for easy access and inventory management</li> <li>Set up and break down dining areas by arranging and removing plates, cutlery, napkins, and transporting food containers to appropriate storage zones</li> <li>Follow supervisory directives regarding selective waste collection and efficient water and energy consumption to support organizational environmental objectives</li> <li>Contribute actively to departmental goals by executing assigned tasks efficiently and aligning efforts with strategic and operational guidelines</li> <li>Participate in mandatory training and professional development programs to maintain and strengthen competencies required for the role</li> <li>Collaborate with other departments to ensure operational continuity and provide support during peak service periods or special events</li> <li>Perform additional duties as assigned by management to support overall facility operations and organizational needsCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications:</strong></p> <ul> <li>Physical ability to lift, carry, and move items regularly throughout the shift</li> <li>Strong organizational and time management skills</li> <li>Attention to detail and commitment to maintaining high cleanliness standards</li> <li>Ability to follow instructions and work independently as well as collaboratively</li> <li>Reliability and consistent punctuality</li> <li>Basic communication skills and willingness to work as part of a team</li> <li>Flexibility with scheduling, including potential weekend and evening shifts</li> <li>Understanding of basic food safety and sanitation principles </li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>One year of prior experience in a steward, kitchen support, or food service role</li> <li>Food safety or sanitation certification</li> <li>Experience working in a hospitality or hotel environment</li> <li>Familiarity with commercial kitchen equipment and operations</li> <li>Knowledge of waste management and recycling practices</li> <li>Experience in a multicultural work environment </li> </ul> <p><strong>Domain Expertise:</strong></p> <ul> <li>Food service operations and kitchen protocols</li> <li>Health, safety, and sanitation compliance standards</li> <li>Environmental sustainability practices in food service settings</li></ul>
AccorHotel
UAE - Dubai
<p>Bring your passion for hospitality and exceptional service to Mama Shelter Dubai! As a Waiter, you'll make every meal a memorable moment and every guest feel like family. Let's serve up smiles together!</p><p>THE MISSION?</p><p>Be the Ambassador of Good Vibes: Greet every guest with a warm smile and a genuine welcome, setting the tone for an unforgettable dining experience.</p><p>Menu Master Extraordinaire: Know the menu inside and out answer questions, make recommendations, and upsell like a pro.</p><p>Deliver Delight: Serve food and drinks with precision, style, and speed, ensuring every guest feels pampered and cared for.</p><p>Be the Eyes and Ears of the Dining Room: Anticipate guest needs before they even ask, ensuring their experience is flawless from start to finish.</p><p>Create Moments of Magic: Go above and beyond to make every interaction special whether it's a birthday surprise or just remembering a guest's favorite drink.</p><p>Be a Cleanliness Hero: Maintain sparkling tables, pristine utensils, and an overall tidy environment that Mama can be proud of.</p><p>Team Spirit Superstar: Collaborate with your fellow team members to keep the service flowing smoothly and make every shift a success.</p><p>Stay Calm, Stay Cool: Handle high-pressure moments like a seasoned professional, ensuring guests never feel the heat.</p><p>Be the Ultimate Brand Advocate: Represent Mama Shelter's unique energy and hospitality with pride, sharing the vibe with every guest.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>You thrive under pressure: Busy service? Bring it on! You know how to stay cool and deliver excellence.</li><li>You're all about integrity: Your work ethic and honesty set you apart, even in the busiest moments.</li><li>Attention to detail is your superpower: No napkin out of place, no order forgotten precision is your thing.</li><li>You own your growth: Learning from every experience and making each shift better than the last is your goal.</li><li>You're a team player: You believe in the magic of teamwork and the joy of helping others shine.</li><li>Confidentiality is key: Sensitive guest information? You keep it safe and sound.</li></ul>
AccorHotel
UAE - Ras Al Khaimah
<p>Rixos Al Mairid is seeking a skilled and proactive Electrical Technician to join our Engineering team. This role plays a key part in ensuring the seamless operation of electrical systems across the property while delivering safe, efficient, and guest-focused service in line with Rixos standards.</p><p>Key Responsibilities:</p><ul><li>Perform preventive and corrective maintenance on all electrical systems across the hotel complex</li><li>Ensure all electrical works are executed to the highest professional and safety standards</li><li>Respond promptly to maintenance requests and technical issues</li><li>Monitor, troubleshoot, and repair electrical equipment and installations</li><li>Support emergency response procedures and ensure full compliance with fire & life safety standards</li><li>Maintain workshop inventory and ensure proper stock control of materials</li><li>Ensure adherence to Rixos Policies & Procedures and ISO standards (Quality, Health & Safety, Environmental, Food Safety)</li><li>Contribute to energy-saving and sustainability initiatives</li><li>Work collaboratively with all departments to support smooth hotel operations</li><li>Participate in task force assignments and support special projects when required</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Certificate in Electrical Engineering or related field</li><li>Minimum 3 years of experience in a similar role, preferably within a hotel or hospitality environment</li><li>Strong knowledge of electrical systems, safety procedures, and preventive maintenance</li><li>Good English communication skills</li><li>Ability to work independently and as part of a multicultural team</li></ul>
AccorHotel
UAE - Abu Dhabi
<p>The General Technician is responsible for performing a wide range of technical support tasks to ensure the smooth operation of equipment, machinery, and systems. This role involves troubleshooting, maintenance, and repair activities across various departments and disciplines. The ideal candidate should possess a strong technical background, attention to detail, and problem-solving skills to support day-to-day operations.</p><p>Conduct regular inspections, diagnostics, and troubleshooting of equipment and machinery to identify faults and ensure optimal performance. Perform preventive maintenance tasks to ensure equipment is functioning effectively and minimize downtime. Maintain and update equipment logs, repair records, and inventory of spare parts. Ensure adherence to safety protocols and compliance with regulatory requirements while working with machinery and tools. Assist with the installation, calibration, and setup of new equipment and systems. Respond promptly to emergency maintenance requests and address technical issues as needed. Support the training and guidance of junior technicians or apprentices as required. Maintain a clean and organized work environment, ensuring that tools and equipment are properly stored. Communicate effectively with other departments to resolve technical issues that may affect production or service delivery. Complete requests in timely, accurate, efficient and knowledgeable manner.</p><p>Maintenance of Chillers, Freezers, split units, AHU, fan coils, cold rooms. Preventive Maintenance of refrigeration system. Preventive maintenance for all kitchen equipment, pumps, air conditioning to be carried out.</p><p>A self-starter, takes initiative, can make decisions in a fast-paced, changing environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Reasonably high level of knowledge and skill in Air conditioning, Refrigeration and Electrical. Must have the ability to multi-task. Should have knowledge and skills to work with Chillers, Freezers, split units, AHU, fan coils, cold rooms. Proficient in the English language (verbal & written), second language is an asset. Previous experience in the field required. Candidates should have a minimum of two years' experience in the same position. Ability to repair and maintain A/C air handling units, fan coils and cold storage and refrigerators. Knowledge of preventive maintenance procedures and use of test equipment's. Proficiency in the above areas and a good foundation in all other areas</p><p>Physical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shift. Lifting and carrying. Frequent kneeling, pushing, pulling, sitting. Occasional ascending or descending ladders, stairs and ramps.</p>
AccorHotel
UAE - Abu Dhabi
<p>The Laundry Attendant is responsible for ensuring the efficient and high-quality processing of all hotel linen, uniforms, guest laundry, and other fabric items. The role requires excellent attention to detail, knowledge of laundry operations, and a strong commitment to maintaining the high standards expected in a 5-star luxury hotel.</p><p>Key Responsibilities</p><ul><li>Collect, sort, count, and classify hotel linen, uniforms, guest laundry, and other fabric items according to established procedures.</li><li>Operate washing machines, dryers, ironing machines, presses, and other laundry equipment safely and efficiently.</li><li>Inspect all items for stains, damage, and quality before and after the washing process.</li><li>Apply appropriate washing, stain-removal, drying, pressing, and finishing techniques according to fabric type and hotel standards.</li><li>Fold, press, package, and distribute clean linen and uniforms to the appropriate departments.</li><li>Process guest laundry and dry-cleaning items accurately and within the required turnaround time.</li><li>Maintain proper separation of clean and soiled linen to ensure hygiene and prevent cross-contamination.</li><li>Report damaged, stained, or missing items to the Laundry Supervisor promptly.</li><li>Maintain cleanliness and organization of the laundry area, equipment, and storage areas.</li><li>Follow all hotel health, safety, hygiene, chemical-handling, and environmental</li></ul><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent preferred. Previous experience in a hotel laundry or commercial laundry is preferred. Experience in a 4- or 5-star hotel is an advantage. Basic knowledge of laundry operations, fabric care, stain removal, washing, drying, ironing, and pressing. Ability to operate laundry equipment safely and efficiently. Good physical fitness and ability to stand for long periods and lift/move laundry bags or linen. Good attention to detail and commitment to maintaining high hygiene and quality standards. Basic communication skills in English; knowledge of additional languages is an advantage. Ability to work effectively as part of a team. Flexible to work shifts, weekends, and public holidays. Reliable, hardworking, and able to work in a fast-paced luxury hotel environment.</p>
AccorHotel
UAE - Dubai
<p>Greet guests upon arrival and assist with the check-in process. Handle check-out procedures, including billing and payment processing. Address guest inquiries, requests, and complaints promptly and professionally. Provide information about hotel amenities, services, and local attractions. Manage room reservations and cancellations using the hotel s booking system. Assist with modifications to existing reservations. Relay messages and information to guests and team members. Coordinate with housekeeping and maintenance teams to fulfil guest requests. Promote hotel services and amenities, including room upgrades and special packages. Handle payments and maintain accurate financial records. Ensure adherence to hotel policies and procedures, especially concerning safety and security. Handle emergency situations calmly and efficiently. Maintain accurate guest records and documentation. Assist with inventory management of supplies and amenities.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent; a degree in hospitality management or a related field is a plus. Previous experience in customer service or the hospitality industry is preferred. Familiarity with hotel management software and Microsoft Office Suite. Strong communication and interpersonal skills. Ability to handle stressful situations and resolve conflicts effectively. Attention to detail and strong organizational skills. Proficiency in using computer systems Basic math skills for handling payments and transactions. Ability to work flexible hours, including nights, weekends, and holidays.</p>
AccorHotel
UAE - Abu Dhabi
<p>The Assistant Laundry Manager supports the Laundry Manager in overseeing the daily operations of the hotel laundry and linen services. The role ensures that all guest laundry, hotel linen, uniforms, and other textile items are processed efficiently and to the highest standards of quality, hygiene, and presentation in accordance with luxury hotel standards.</p><p>Key Responsibilities</p><ul><li>Assist the Laundry Manager in the overall management and daily operation of the hotel laundry department.</li><li>Supervise and coordinate laundry team members, ensuring efficient workflow and high productivity.</li><li>Monitor the washing, drying, pressing, folding, sorting, and distribution of hotel linen, uniforms, guest laundry, and F&B linen.</li><li>Ensure all laundry is processed according to approved procedures, fabric-care instructions, and quality standards.</li><li>Maintain high standards of cleanliness, hygiene, and sanitation throughout the laundry area.</li><li>Conduct regular inspections of processed linen and uniforms to ensure they meet the hotel's quality and presentation standards.</li><li>Monitor linen and uniform inventory levels and assist with regular stocktaking.</li><li>Coordinate with Housekeeping, Rooms Division, Food & Beverage, and other departments regarding linen and uniform requirements.</li><li>Ensure guest laundry and special laundry requests are handled accurately, promptly, and with appropriate care.</li><li>Monitor the condition and performance of laundry equipment and report technical issues promptly.</li><li>Assist with preventive maintenance schedules and coordinate with Engineering when required.</li><li>Control the proper use of laundry chemicals, detergents, and other supplies while minimizing waste and operational costs.</li><li>Ensure proper handling of damaged, stained, or lost linen and uniforms.</li><li>Assist in preparing duty rosters, allocating daily tasks, and monitoring attendance and performance.</li><li>Train, coach, and develop laundry employees on operating procedures, safety, hygiene, and quality standards.</li><li>Ensure compliance with hotel policies, health and safety regulations, fire safety procedures, and environmental standards.</li><li>Monitor departmental expenses and support cost-control initiatives.</li><li>Maintain accurate records and prepare operational reports as required.</li><li>Assist the Laundry Manager with audits, inspections, quality checks, and departmental projects.</li><li>Step in and take responsibility for the department in the absence of the Laundry Manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3 5 years of laundry experience , preferably within a 5-star hotel or luxury hospitality environment.</li><li>Previous supervisory or team-leadership experience in a hotel laundry operation.</li><li>Strong knowledge of commercial laundry operations, linen handling, fabric care, and laundry chemicals.</li><li>Good understanding of hygiene, health & safety, and quality-control procedures.</li><li>Experience with industrial laundry equipment and basic troubleshooting.</li><li>Strong organizational and communication skills.</li><li>Ability to work under pressure in a fast-paced hotel environment.</li><li>Good leadership, coaching, and team-management skills.</li><li>Professional appearance and a strong commitment to guest service and luxury standards.</li></ul>
AccorHotel
UAE - Dubai
<p>Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments. Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries. Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates. Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte, and cappuccino. Generates revenues by attracting new customers; defining new and expanded services and products. Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Maintains safe and healthy work environment by following organization standards and sanitation regulations. Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar. Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality. Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor Adhering to all food safety regulations and quality controls.</p><p><strong>Desired Candidate Profile</strong></p><p>Average reading, writing and oral proficiency in the English language</p><p>Must be well presented and professionally groomed at all times</p><p>Able to account and handle cash effectively and efficiently</p><p>Good communication and customer contact skills; good problem resolution skills</p><p>Basic F&B product knowledge</p><p>Team player with strong interpersonal skills and attention to detail</p>
AccorHotel
UAE - Dubai
<p>Job Description We invite you to join the world of luxury hospitality at Raffles Dubai as our new Head Waitress in Raffles Salon our award-winning lobby lounge to support both the colleagues and leaders in achieving the highest quality of both service and standards and improving the level of guest satisfaction through positive engagement and communication. This position reports to Outlets Supervisor.</p><p>KEY ROLES & RESPONSIBILITIES</p><ul><li>Maintain the LQA service standards as required for the Outlet.</li><li>Read daily reports, hotel updates shared via Outlet communication methods and to acknowledge any VIP s arrivals to ensure they are acted upon.</li><li>Report to shift 10 mins before start time and communicate in advance if any delay.</li><li>Must know all Food & Beverage menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.</li><li>Present children's menus when appropriate, and describe specials and alternative cuisine.</li><li>Serve and clear food and beverage items in an unobtrusive and professional manner using Tray/appropriate service ware at all times.</li><li>Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures</li><li>Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.</li><li>Ascertain guests satisfaction and handle any problem which may arise, informing the Supervisor/Manager of the problem and how it was resolved.</li><li>Follow cash and credit card procedures according to the guidelines of the accounting department.</li><li>Maintain a clean, neat and orderly restaurant throughout service.</li><li>Polish cutlery, refill salt, pepper and sugar, creamers etc.</li><li>Must be able to prepare/operate the coffee machine to make specialty coffee s/Tea s</li><li>Must be able to make/ serve other beverages both non-alcoholic and alcoholic drinks.</li><li>Ensure that work station is stocked with appropriate condiments at all times.</li><li>Report any guest comments regarding food and beverage to manager</li><li>Conscientious handling and maintenance of operating equipment.</li><li>Learn and adhere to safety, sanitation, HACCP and hygiene policies</li><li>Maintain good working relationships with colleagues, and all other departments.</li><li>Maintain complete knowledge of all F&B services, outlets and hotel services/features.</li><li>Perform opening/closing side duties as assigned and set all tables according to standards.</li><li>Report to manager any kinds of deviation from set standard and procedures.</li><li>Ensure that all service and storage areas are kept safe and clean</li><li>Help minimize waste, neglect, breakages and mishandling of supplies and equipment</li><li>Carry out cleaning and maintenance of the outlet</li><li>Incase of being unwell and not able to report to work, Restaurant Supervisor/ Manager must be notified a minimum of 4 hrs prior shift through telephone call.</li><li>Assist other Food & Beverage Outlets in their operations during peak hours if needed or work extended shifts due to operational needs.</li><li>Actively support in the Management in supervision of the operation/section to maintain service standards</li><li>Assist the Supervisor/Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees</li><li>Assist in colleagues training and act as a role model by leading by example and actively supporting the colleagues throughout their shift.</li><li>Must learn and be able to use the operating systems at Raffles Dubai.</li><li>Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.</li><li>Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ HERO.</li><li>Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.</li><li>Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.</li><li>Carry out any other duties as and when assigned by the Management of the Hotel</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent reading, writing and oral proficiency in English</li><li>Strong communication skills, the ability to multitask, extensive wine and cuisine knowledge, and computer proficiency.</li><li>Courteous and helpful to colleagues and guests</li><li>Experienced in all aspects of restaurants service</li><li>Must be well-presented and professionally groomed at all times</li><li>Trainer with solid motivational and teamwork skills</li><li>Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments</li><li>Able to perform all the tasks accurately and efficiently</li><li>Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>Foster an inclusive environment where every individual feels valued and respected</li></ul><p>QUALIFICATIONS</p><ul><li>Knowledgeable in food and beverage service standards and up-selling skills</li><li>High awareness on maintaining 5-star standards</li><li>Knowledgeable on Micros and Opera system and Cashiering process</li></ul><p>EXPERIENCE</p><ul><li>Minimum 2 years Hotel experience with at least 1 year in a 5 star luxury operation environment.</li></ul>
AccorHotel
UAE - Ras Al Khaimah
<p>The Wellness Instructor is responsible for leading and delivering group fitness classes, providing personalized training sessions, and ensuring a safe, engaging, and effective exercise environment for all participants. Wellness instructor will guide individuals or groups in achieving their health and wellness goals through a variety of fitness, nutrition and mental well-being practice. Develop and conduct wellness programs , including fitness classes workshops and one-on-one coaching sessions Will lead and motivate individuals or groups in exercise activities including cardiovascular exercises, strength trainings, stretching, Yoga, Functional trainings, Zumba, etc. In addition to fitness instruction, the role may involve providing advice on nutrition, lifestyle changes, and stress management to improve the guest overall well-being Establish schedules and methods for providing wellness services; identify resource needs. Participate in the development of goals and objectives as well as policies and procedures; make recommendations for changes and improvements to existing standards, policies, and procedures; participate in the implementation of approved policies and procedures; monitor work activities to ensure compliance with established policies and procedures. Identify guest needs and recommend appropriate programs related to area of assignment. Prepare periodic reports; maintain files and records Ensure that all fitness areas and equipment s are clean, safe and properly maintained Keep up-to-date with the latest trend in fitness and wellness Prepare purchase requisitions; order supplies and materials. Recommendations; monitor expenditures. Respond to complaints and requests for information.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent required; a degree in sports science, physical education, or a related field is preferred. Current certification in group fitness instruction, group classes or personal training from a recognized organization (e.g., ACE, NASM, ACSM, AFAA). Must hold a current CPR/AED certification</p>
AccorHotel
UAE - Dubai
<p>Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code Restaurant reservation procedures Daily house count, arrivals, departures, VIP s Scheduled in-house group activities, locations and times All department policies / service procedures</p><p>Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation or cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Ensure that all menu s, check folders are cleaned and in sufficient quantity. Ensure that the hostess stand is cleaned and organized. Review the Reservation book, pre-assign designated tables and follow up on all special requests.</p><p>Greet the guests at the entrance of the restaurant. Seat Guest accordingly to floor plan / being fair to each waiter. Show guests their table which has been designated to them Ensure that the guests are pleased with their table. Present the open menu to the guest. Ensure that the tables are set to the best service of the guest.</p><p>Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.</p><p><strong>Desired Candidate Profile</strong></p><p>Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.</p>
AccorHotel
UAE - Dubai
<p><strong>Job Description Planning & Organizing:</strong></p><ul><li>Ability to handle guests complain with confidence and a smile</li><li>Willing to learn new procedures keep herself or himself updated with the developing spa world</li><li>Be on time</li><li>Be proactive, organised</li><li>Be enthusiastic , patient with your team</li><li>To ensure the facility is in peak condition at all times (operations and cleanliness).</li><li>To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority</li></ul><p><strong>Operations:</strong></p><ul><li>A desire to maintain our exceptional Swiss tel Al Murooj Hotel Standards</li><li>Being flexible in the working hours is essential</li><li>Help Spa to maintain a healthy working environment</li><li>Perfect grooming</li><li>Help his/her team to achieve sales, treatment targets through effective implantation of product communication</li><li>Ensure that effective training of the spa therapists is carried out on a regular basis, to ensure the treatments are carried out to our standards</li><li>Ensure that the therapists are fully trained in their respective treatments.</li><li>Ensure that the Spa operates with adequate stock at all times</li><li>Ensure that effective preventive maintenance procedures are in place for all equipments</li><li>Ensure that hygiene and cleaning standards are adhered to</li><li>Ensure that all operational check lists are in place and effectively followed.</li><li>Manage by walking around at appropriate times and lead by personal example in terms of guest interaction</li><li>To massage clients maintaining the clients comfort at all times.</li><li>Perform all body treatments, as certified/trained to do so.</li><li>Be on time for appointments and thoroughly review appointments after completing each massage.</li><li>Keep work area clean and neat at all times.</li><li>Maintain an ample inventory of all products necessary to perform all treatments offered.</li><li>The ability to courteously interact and answer all facility related questions with members and guests.</li><li>Insure current trends in body treatment and aesthetic industry.</li><li>Serve as catalyst to promote spa services to members and hotel guests.</li><li>Maintain current professional licenses.</li><li>Assist in the operations of all spa departments as required:</li><li>Facility Operations</li><li>Adherence of departmental Emergency Procedures/Safety Manual.</li><li>Maintain equipment for Aesthetics and personal equipment in safe and sanitary condition.</li><li>To ensure Masseur/se maintains a positive relationship with all departments in the Spa and Hotel.</li><li>Responsible for being trained in all facility operations.</li><li>To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.</li><li>Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed.</li><li>Act as a F&B ambassador</li></ul><p><strong>Administrations:</strong></p><ul><li>Adherence to Standard Operating Procedures Manual.</li><li>To maintain inventory of supplies for the operations of the treatment rooms.</li><li>To attend weekly/monthly Aestheticians departmental communication meetings.</li><li>Maintain strict adherence to the property's environmental protocols by driving resource efficiency across all functions, particularly through implementing measures for responsible energy and water consumption, reducing waste output, supporting sustainable purchasing decisions, and accurately contributing to required full compliance.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Required Qualifications:</h2><ul><li>College Graduate</li><li>Minimum 1 year of professional experience as a Spa Therapist in a luxury 5-star hotel environment</li><li>Current professional spa therapy certification and licensure</li><li>Demonstrated expertise in body treatments and aesthetic procedures</li><li>Proven track record of maintaining exceptional service standards in a high-end hospitality setting</li></ul>
AccorHotel
UAE - Dubai
<p>We're looking for a detail-oriented and collaborative Steward to join our dynamic team in Novotel Dubai Al Barsha, United Arab Emirates. As a Steward, you'll play a vital role in maintaining the highest standards of cleanliness, organization, and food safety across our facility. This position offers an excellent opportunity to contribute to our organization's success while working in a fast-paced, supportive environment where your efficiency and attention to detail truly matter. Maintain exceptional cleanliness and sanitation standards in kitchens, dishwashing areas, storage facilities, and all related zones Ensure strict compliance with HACCP protocols, food safety regulations, and organizational hygiene standards Organize and execute daily cleaning tasks and deep cleaning programs according to established schedules Manage the washing, sanitizing, and proper storage of dishware, glassware, cutlery, and kitchen equipment Handle and store chemical products and cleaning supplies safely and responsibly Monitor inventory levels of cleaning supplies and equipment, reporting shortages promptly Collaborate effectively with kitchen and food service teams to anticipate and meet operational needs Respond quickly to urgent cleaning requests and adapt to changing priorities throughout the shift Perform physical tasks including lifting, carrying, and standing for extended periods Support team members and contribute to a positive, inclusive workplace culture Report maintenance issues or equipment malfunctions to supervisors immediately Participate in inventory checks and track breakage or losses as required</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications:</strong></p><ul><li>Proven experience working as a Steward in a hospitality or food service environment</li><li>Solid understanding of HACCP standards, food safety, and sanitation best practices</li><li>Strong organizational skills with the ability to prioritize multiple tasks efficiently</li><li>Physical capability to perform manual labor, including lifting and standing for extended periods</li><li>Excellent attention to detail and commitment to maintaining high standards</li><li>Ability to work independently and collaboratively as part of a team</li><li>Reliable, disciplined, and responsive approach to work</li><li>Flexibility with scheduling, including potential shift work</li><li>Basic proficiency in English (written and verbal)</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Experience in 4 or 5-star hotel or upscale restaurant environments</li><li>Previous experience in a supervisory or leadership capacity</li><li>Multilingual abilities (Arabic, French, or other languages spoken in Dubai)</li><li>Experience with hotel openings or pre-opening operations</li><li>Familiarity with industrial dishwashing equipment and kitchen machinery</li><li>Food safety certification or relevant training</li><li>Problem-solving mindset and ability to adapt to new procedures quickly</li></ul>
AccorHotel
UAE - Dubai
<p>First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.</p><p>What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling</p><p>Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p><p><strong>Desired Candidate Profile</strong></p><p>Your experience and skills include:</p><ul><li>Service focused personality is essential; experience is an asset</li><li>Prior experience working with Opera or a related system</li><li>Fluency in English; additional languages are a plus</li></ul>
AccorHotel
UAE - Dubai
<p>Support the marketing team by coordinating, collating, and managing content creation & display across all in-house digital displays and online channels while ensuring full compliance with hotel and brand standards. Support with weekly marketing meeting presentation and monthly marketing reporting, alongside supporting with preparation of marketing and PR activations across relevant departments. Collaborate closely with appointed Creative & Digital agencies to support with creative projects and campaign requirements across hotel, restaurants, and Spa, driving awareness and aligning with core business goals. Organize, draft, and manage regular online monthly newsletters, regular blog posts, and regular EDM campaigns as needed. Support with regular auditing to maintain brand consistency across advertising, digital touchpoints, and e-commerce platforms. Monitor all hotel and restaurant social media channels, maintaining & following the content posting schedule and monitoring channels for engagement and responses to DMs and inquiries.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Support the marketing team by coordinating, collating, and managing content creation & display across all in-house digital displays and online channels while ensuring full compliance with hotel and brand standards.</li><li>Support with weekly marketing meeting presentation and monthly marketing reporting, alongside supporting with preparation of marketing and PR activations across relevant departments.</li><li>Collaborate closely with appointed Creative & Digital agencies to support with creative projects and campaign requirements across hotel, restaurants, and Spa, driving awareness and aligning with core business goals.</li><li>Organize, draft, and manage regular online monthly newsletters, regular blog posts, and regular EDM campaigns as needed.</li><li>Support with regular auditing to maintain brand consistency across advertising, digital touchpoints, and e-commerce platforms.</li><li>Monitor all hotel and restaurant social media channels, maintaining & following the content posting schedule and monitoring channels for engagement and responses to DMs and inquiries.</li></ul>