Swift Jobs - Ajman UAE

<ol><li><p>Production Support</p></li></ol><p>· Provide advanced support for Firco Continuity, Firco Trust & FSK</p><p>· Monitor real-time screening queues, batch screening, and alert generation</p><p>· Handle high-priority incidents including:</p><p>§ Screening outages</p><p>§ Watchlist update failures</p><p>§ API response failures</p><p>§ Decision text anomalies</p><p>§ Perform root cause analysis (RCA) and preventive action implementation</p><p>§ Ensure SLA adherence and regulatory compliance</p><p>· Perform UAT and production validation testing</p><ol><li><p>Integration & API Expertise</p></li></ol><p>· Implement and support integration between Firco and Third-party AI adjudication tools</p><p>· Configure and manage PI workflows</p><p>· Support CM API inbound/outbound integration</p><p>· Develop and troubleshoot:</p><p>§ REST/SOAP APIs</p><p>§ JSON/XML payload mapping</p><p>· Experience in:</p><p>§ Field-level mapping between PI and CM</p><p>§ Real-time vs batch integration models</p><p>§ Handling API throttling and timeout issues</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Required Skills *</p><ol><li><p>Core Systems</p></li></ol><p>Strong hands-on experience in:</p><p>· Firco Continuity (v6 preferred)</p><p>· Firco Trust</p><p>· FSK</p><p>· List Automation</p><p>· Firco Prediction Integrator</p><p>· Firco Case Manager</p><p>· SWIFT</p><ol><li><p>Integration & Tools</p></li></ol><p>· REST & SOAP APIs</p><p>· JSON/XML transformation</p><p>· Postman, SoapUI</p><p>· SQL (Oracle & SQL Server)</p><p>· Shell scripting / Windows Batch</p><p>· Fortra Automate</p></li></ul><br><p> Skills Firco Continuity Firco Trust API Integration</p>

<ul><li><p><strong>Walk-In Interview Date- 22 Aug 2026 (Saturday) Location: Thumbay University Hospital (HR Department) Al Jurf, Ajman (Behind Sheik Khalifa Hospital) Time: 10.00 AM to 1.00 PM</strong></p><br></li><li><p><strong>Roles & responsibilities</strong> </p></li><li><p>Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity.</p></li><li><p>Monitor and manage IT systems and networks, proactively identifying potential issues before they escalate.</p></li><li><p>Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs.</p></li><li><p>Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.</p></li><li><p>Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are advantageous.</p></li><li><p>Minimum of 2-3 years of experience in an IT support role or help desk environment.</p></li><li><p>Experience in troubleshooting Windows and macOS operating systems, as well as common software applications.</p><p> Hands-on experience in Desktop Systems (windows & Linux) and Network Administration. IT Certifications like MCSA, MCSE, MCITP is an added advantage. </p></li></ul>

<ul><li>Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity.</li><li>Monitor and manage IT systems and networks, proactively identifying potential issues before they escalate.</li><li>Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference.</li><li>Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs.</li><li>Assist in the onboarding of new employees by setting up workstations and providing necessary training on IT tools.</li><li>Manage user accounts and permissions, ensuring compliance with company policies and security protocols.</li><li>Conduct regular system updates and patches, safeguarding against vulnerabilities and ensuring optimal performance.</li><li>Collaborate with cross-functional teams to support IT project implementations and provide technical insight.</li><li>Respond to service requests in a timely manner, prioritizing tasks based on urgency and impact on operations.</li><li>Maintain inventory of IT equipment and supplies, overseeing procurement and lifecycle management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong><u>Qualifications & Experience:</u></strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, or a related discipline.</p></li><li><p>Relevant professional experience in enterprise IT support, systems administration, IT infrastructure, or a similar technical role.</p></li><li><p>Demonstrated experience supporting users and troubleshooting complex IT issues across hardware, software, operating systems, servers, networks, and enterprise applications</p><br><p><strong><u>Technical Skills:</u></strong></p><ul><li><p>Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and user/group permissions.</p></li><li><p>Practical knowledge of virtualization, storage, backup, monitoring, patch management, and print management.</p></li><li><p>Good understanding of TCP/IP, LAN/WLAN, VLANs, switching, IP addressing, and enterprise networking.</p></li><li><p>Knowledge of Google Workspace or similar enterprise productivity platforms.</p></li><li><p>Knowledge of scripting or programming languages such as PowerShell, Python, JavaScript, or similar technologies is desirable.</p></li><li><p>Knowledge of databases, APIs, web technologies, application integration, Git/version control, Linux, containers, or automation platforms is an advantage.</p></li><li><p>Practical knowledge or exposure to AI technologies and AI-enabled applications is an advantage.</p></li><li><p>Relevant certifications in Microsoft, Cisco, Fortinet, Linux, cloud computing, cybersecurity, virtualization, or related technologies will be an advantage.</p></li></ul><p><u><br></u><strong><u>Key Competencies:</u></strong></p><ul><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Excellent troubleshooting and diagnostic capabilities.</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Good customer-service orientation with the ability to support users professionally.</p></li><li><p>Strong documentation and organizational skills.</p></li><li><p>Ability to work independently and as part of a team.</p></li><li><p>Ability to manage multiple priorities and work effectively under pressure.</p></li><li><p>Ability to coordinate effectively with internal stakeholders and external vendors.</p></li><li><p>Willingness to participate in after-hours support and scheduled maintenance when required.</p></li></ul></li></ul>