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NMC GROUP SERVICES.
UAE - Dubai
<ul><li><p>Coordinate with Corporate Talent Acquisition team for all the recruitment related affairs.</p></li><li><p>Communicates requirements and duties to prospective candidates and assists the manager in screening eligible candidates as applicable.</p></li><li><p>Assist with scheduling all candidates’ interviews and coordinate in-house schedules as applicable.</p></li><li><p>Attend interviews with respective HODs to finalize a suitable candidate.</p></li><li><p>Keep proper records of candidate interviews and report them to the manager.</p></li></ul><p>Continue to provide efficient, cost effective and high-quality support to managers in recruitment and selection within the minimum timeframe.</p><ul><li><p>Responsible for the complete joining and transfer formalities of new and existing staff</p></li><li><p>Ensure the required documentation such as Labour, Visa, EID, and applicable Medical License, etc. has been obtained/processed prior to/on the new employee joining date.</p></li><li><p>Ensure obtaining all the joining documents filled up by the employee, collection of all credentials and creation of a proper employee file on the joining date and updating all the details in the Oracle system.</p></li><li><p>Submission of new joiners’ details and documents to the Central Payroll team to process the salary in a timely manner.</p></li><li><p>Introduction with all the facility’s HODs, facility tour and schedule the initial departmental orientation/training with relevant HODs and schedule the Employee Induction Program.</p></li></ul><p>Responsible for making office arrangements and ordering IT Assets for new joiners.</p><ul><li><p>To ensure that all staff’s documents are filed/saved into their personal file and shared folder on a timely basis and all the personnel files are up to date with all mandatory documents in compliance with the applicable Health Authority, MOHRE, OSHAD, TASNEEF, FANR, JCIA, etc. and other regulatory.</p></li><li><p>Responsible for coordinating and maintaining probationary performance appraisal (IPPE, probationary review & annual), and competency checklist of complete staff.</p></li><li><p>Coordinate with the Corporate Employee Health Insurance team for any</p></li></ul><p>addition/deletion/amendment endorsements</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Possesses a Bachelor's degree in Human Resources Management or a related field; a Master's degree is highly preferred.</li><li>Holds relevant HR certifications such as SHRM-SCP or SPHR, demonstrating a commitment to professional excellence.</li><li>Demonstrates 8+ years of progressive HR experience, with a proven track record of success in a leadership role.</li><li>Exhibits strong knowledge of employment law and HR best practices within the relevant industry.</li></ul>
NMC GROUP SERVICES.
UAE - Al Ain
<ul><li><p>Under the direct supervision of the Registered Nursing Staff, will deliver patient care and service which is safe and timely.</p></li><li><p>Identify opportunities for improvement and escalate accordingly reflective of the chain of command.</p></li><li><p>Perform other duties as may be assigned within his/her scope and ability.</p></li><li><p>Support the escort of patients within the clinical setting.</p></li><li><p>Assist patients with activities of daily living (ADLs), including bathing, grooming, toileting, and feeding, under the supervision of licensed nursing staff.</p></li><li><p>Perform manual handling tasks, such as patient transfers and mobility, based on competency and experience.</p></li><li><p>Provide assistive care to tracheostomized patients under the direction of a registered nurse, ensuring proper training and updated competencies.</p></li><li><p>Engage in play activities with pediatric patients under the supervision and guidance of licensed nurses and therapists, where appropriate.</p></li><li><p>Monitor and promptly report any changes or concerns in patients’ conditions to licensed nursing staff.</p></li><li><p>Support patients during physical, occupational, or speech therapy sessions as directed by healthcare professionals.</p></li><li><p>Maintain cleanliness in patient rooms and ensure a safe environment conducive to recovery.</p></li><li><p>Communicate effectively with patients and their families, provide emotional support, and relay pertinent information to nursing staff.</p></li><li><p>Stock patient rooms with appropriate supplies and ensure medical equipment is cleaned and maintained as required.</p></li><li><p>Participate in patients' social activities to enhance their quality of life.</p></li><li><p>Assist patients and their families with housekeeping, laundry services, food preparation, and errands as needed.</p></li><li><p>Respond promptly to emergency situations and initiate assistance following established policies and procedures.</p></li></ul><p>Contribute to performance improvement and continuous quality improvement initiatives within the healthcare setting.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Essential: </strong><em>the post holder must</em></p><ul><li><p>Minimum qualification: Certification in Nursing Assistant (minimum 6-month course) or a Nursing graduate without a home country license.</p></li><li><p>One year working experience in a healthcare environment</p></li><li><p>Be willing to work across departments when necessary </p></li><li><p>Have a valid American Heart Association Basic Life Support Provider qualification</p></li><li><p>Be able to communicate clearly and effectively in English (spoken and written)</p></li></ul><p><strong>DESIRABLE: The post holder <em>should have</em>:</strong></p><ul><li><p>Be able to communicate effectively in Arabic</p></li></ul>
NMC GROUP SERVICES.
UAE - Dubai
<ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for call backs</li><li>Manage appointments including handling no-shows, rescheduling of patients and confirmations</li><li>Register new patients and ensure the records of current patients are up to date</li><li>Provide information about medical insurance coverage to patients and collect payment/co-payment based on insurance eligibility</li><li>Provide claim forms for patient reimbursement</li><li>Facilitate daily cash collection, credit card slips, and cheque deposits at designated location, ensuring timely and accurate processing at end of each shift according to finance protocols</li><li>Maintain working knowledge of the Hospital Information System, clinic times, appointment durations, doctors' duty rosters, and booking procedures</li><li>Perform duties handling patients, telephone calls, cash, and back-office work as specified in duty roster</li><li>Check and respond to emails daily in a timely manner</li><li>Ensure operations follow hospital policies and procedures</li><li>Contribute to team effort and maintain safe and clean reception area complying with procedures, rules, and regulations</li><li>Participate in hospital training programs</li><li>Ensure complaints are handled in a structured, timely and professional manner, respectful of privacy, to identify problems and improve department services</li><li>Follow assigned duty schedule including different shift timings as needed</li><li>Adhere to NMC regulations and policies related to infection control, patient safety & JCI</li><li>Support Continuous Quality Improvement and participate in quality assurance activities</li><li>Exercise effective interpersonal skills with department staff, colleagues and management</li><li>Maintain patient & staff confidentiality</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations</li><li>Generate and process patient invoices for services rendered, ensuring accurate recording of charges, dates, and codes</li><li>Issue bills and invoices to patients for outstanding balances including co-pays, deductibles, or non-covered services</li><li>Provide patients with detailed statements and assistance in understanding charges and payment options</li><li>Collect co-pays, deductibles, and outstanding balances at time of service</li><li>Ensure billing practices comply with legal and insurance requirements</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>College Diploma in any discipline or related fields</li><li>Familiarity with Hospital Information Systems</li><li>Ability to manage appointments and billing processes</li><li>Good telephone and interpersonal communication skills</li><li>Ability to handle cash, credit card slips, and cheque deposits accurately</li><li>Knowledge of insurance processes and claim forms</li><li>Ability to follow policies related to infection control, patient safety & JCI</li><li>Commitment to data accuracy and confidentiality</li><li>Ability to work different shift timings as assigned</li></ul>
NMC GROUP SERVICES.
UAE - Dubai
<ul><li>Drive assigned vehicles safely and responsibly across the UAE for official duties, ensuring timely arrival at destinations</li><li>Transport staff, patients, medical items, mail, and official documents as directed</li><li>Maintain cleanliness and hygiene of the vehicle, ensuring it is ready for use at all times</li><li>Conduct daily pre-operational checks on vehicles, including brakes, oil, water, fuel, and tires</li><li>Monitor vehicle service schedules and coordinate regular maintenance or repairs with the transport supervisor</li><li>Ensure all required vehicle documentation (registration, insurance, permits) is valid and up to date</li><li>Maintain accurate trip logs and fuel records for each journey as per organizational policy</li><li>Follow all UAE road traffic rules and internal transport policies strictly</li><li>Report accidents, breakdowns, or incidents immediately to the supervisor</li><li>Assist in loading and unloading packages, supplies, or equipment as required</li><li>Respect confidentiality when transporting sensitive documents or patients</li><li>Cooperate with security personnel and comply with access and exit procedures at healthcare sites</li><li>Support emergency transport needs during critical healthcare situations or urgent logistical requests</li><li>Maintain professional behaviour and courteous interactions with all passengers and staff</li><li>Carry out any other duties related to transport services as assigned by the supervisor</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong familiarity with UAE traffic rules and road networks</li><li>Basic knowledge of vehicle maintenance and troubleshooting</li><li>Ability to read, understand, and maintain transport logs and documents</li><li>Effective time management and route planning skills</li><li>Physically fit to assist with loading/unloading tasks</li><li>Strong interpersonal skills with a courteous and cooperative attitude</li><li>Dependable, punctual, and capable of handling confidential materials securely</li><li>Willingness to work flexible hours, weekends, or public holidays when needed</li><li>Experience/competency in UAE healthcare logistics</li><li>Experience/competency in emergency transportation</li><li>Experience/competency in vehicle upkeep and safety</li><li>Experience/competency in transport documentation</li><li>Experience/competency in patient or staff transport</li><li>Experience/competency in route optimization</li><li>Communication skills</li><li>Document handling</li><li>Confidentiality</li><li>Team coordination</li></ul>
NMC GROUP SERVICES.
UAE - Abu Dhabi
<ul><li>Take on a leadership role within the facility to ensure patient safety and quality of care is upheld to the highest standards</li><li>Be the lead contact for the organization for regulatory body initiatives on quality, patient safety and risk management</li><li>Collaborate with hospital/cluster leaders, department managers, physicians, and staff to design and implement systems that improve patient care management, clinical outcomes, workflow efficiency, cost effectiveness and patient satisfaction</li><li>Contribute to committees/groups such as the Quality Improvement & Patient Safety Committee and the Higher Management Committee</li><li>Proactively educate leadership and staff regarding regulatory issues, new guidelines, and safety/quality performance improvement activities</li><li>Support data collection by creating forms, identifying data to collect, validating data, and creating reports</li><li>Ensure reported data is validated and analyzed to implement improvements and evaluate sustainability</li><li>Promote a culture of safety, high-reliability, patient and staff engagement, and performance excellence</li><li>Maintain deep understanding of standards, measurable elements and intents for various accreditation bodies</li><li>Develop Patient Safety & Quality Improvement Plan for the facility</li><li>Participate in implementing and following up on Patient Safety and Quality Plan activities</li><li>Orchestrate Patient Safety & Quality Improvement initiatives and activities hospital-wide and at cluster level</li><li>Serve as a resource to departments, divisions, units, hospital/cluster and committees in quality assurance areas</li><li>Promote and facilitate cost-effective resource utilization related to infection control policies and procedures</li><li>Establish priorities for investigation of problem areas based on potential adverse impact on patient care</li><li>Develop patient care review and evaluation mechanisms and monitors to assure results</li><li>Direct implementation and maintenance of technical guidelines and frameworks for evaluating quality of care</li><li>Arrange with Quality Facilitators for staff education, variance collection and analysis</li><li>Establish system-wide variance database for benchmarking, improvement opportunities, length of stay and resource management</li><li>Provide ongoing assessment and support for continuous quality improvement, quality assurance and risk management for hospital/cluster priority programs</li><li>Identify concern areas from evaluation of patient medical records and plan improvements</li><li>Communicate information from studies and data sources to committees, departments and affected persons</li><li>Identify and share best practice models and care processes across the system</li><li>Maintain records pertinent to accreditation process</li><li>Facilitate Quality Improvement plan meetings</li><li>Submit quarterly report of quality activities to the CQPS committee</li><li>Approve data for submission to regulatory authorities including DOH on JAWDA KPIs, DHA KPIs & MOH KPIs as required</li><li>Maintain records of policies, procedures, guidelines, forms and other documents ensuring circulation of current documents</li><li>Maintain records of all Patient Safety and Quality (PSQ) activities</li><li>Provide educational and technical assistance to committees and departments to meet PSQ objectives</li><li>Be involved in clinical space design, construction and hygiene</li><li>Perform administrative responsibilities applicable to the role</li><li>Justify need for training in Continuous Quality Improvement processes and either work with groups to initiate training or teach in areas of expertise</li><li>Coordinate and monitor accreditation compliance activities and participate in survey process</li><li>Coordinate mock surveys</li><li>Conduct annual evaluation of Quality Improvement Program and submit reports to the CQPS committee</li><li>Develop training/orientation program for key members to facilitate system expansion and standardization</li><li>Perform miscellaneous duties as requested by general manager</li><li>Be familiar with emergency and evacuation procedures</li><li>Notify and optimize reporting of OSH hazards, incidents, near misses and assist with preparation of risk assessments</li><li>Coordinate risk management program of the facility with stakeholders</li><li>Attend applicable OSH/Infection control training programs, mock drills and awareness programs</li><li>Ensure workplaces managed are safe and without risks to health, safety or environment as far as reasonably practicable</li><li>Ensure implementation of regulatory body standards, NMC OSHMS and infection control policies and standards</li><li>Ensure adequate budget and resources for FMS/OHS/PCI management</li><li>Designate a safety facilitator responsible for coordinating OSH activities within departments</li><li>Discuss OSH issues in departmental/management meetings</li><li>Ensure provision of OSH information, training and supervision</li><li>Implement and monitor effectiveness of risk management program</li><li>Develop, monitor and support implementation of hospital/cluster OSHMS in line with DHA/DOH/MOHAP/MOH Health Sector OSHMS policies and standards</li><li>Support development of objectives and monitor achievement and compliance with DHA/MOHAP/MOH/DOH OSHMS requirements across departments</li><li>Report and provide guidance to entity OSH Committee, Prevention and Control of Infection and CQPS Committee in developing programs and policies for OSHMS, Infection Control and Patient Safety standards</li><li>Conduct or participate in incident and outbreak investigations as applicable</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Master’s degree in Hospital/Healthcare Administration/Management with bachelor’s degree in healthcare field</li><li>Proven experience in incident and risk management systems</li><li>Familiarity with digital healthcare tools and software, including HIS and quality management systems</li><li>Experience working with multidisciplinary teams across various facilities</li><li>Experience in policy formulation and implementation</li><li>At least 5 years of experience in healthcare quality management in a hospital setting</li><li>Excellent command of oral and written English</li></ul>
NMC GROUP SERVICES.
UAE - Abu Dhabi
<ul><li>Ensure development, implementation, maintenance and continual improvement of the Occupational Safety and Health Management System (OSHMS) in compliance with ADOSH-SF, local & federal regulations, DOH-OSH requirements, JCI-FMS Chapter, DOH-Sustainability program, DOH-BCM standards, ADM, CWM and UAE fire codes</li><li>Support risk-based OSH practices and ensure conformity with legal and regulatory requirements set by ADOSH/ADPHC</li><li>Promote a proactive safety culture protecting employees, contractors, visitors and community while minimizing workplace risks and incidents</li><li>Ensure effective implementation of applicable legal requirements, ADOSH/DoH-OSHMS/BCMS/DoH-Sustainability programs within unit or cluster</li><li>Perform surveillance activities using NMC OSHMS/DOH-OSHMS/ADOSH criteria, documentation, and investigation requirements</li><li>Conduct occupational safety and health rounds/inspections periodically, communicate CAPA to stakeholders and follow-up for closures</li><li>Report findings of investigations to appropriate authorities per ADOSH regulations</li><li>Participate in NMC-HC/DOH-OSHMS/ADOSH-SF audit programs and provide relevant results to authorities</li><li>Manage and advise on occupational safety and health requirements in NMC Royal Khalifa City Hospital Cluster</li><li>Collaborate in selecting KPI’s for OSH in line with organizational goals</li><li>Review and monitor OSH requirements related to risk assessment and hazard analysis</li><li>Perform root cause analysis in collaboration with OHS link staff and department HODs</li><li>Organise and provide guidance to the NMC Royal Khalifa City Hospital OSH committee</li><li>Adhere to health sector OSH and regulatory/accreditation requirements (DOH, DHA, MOH)</li><li>Participate in orientation and educational activities on occupational safety and health for employees</li><li>Oversee and manage administrative and operational activities of occupational health and safety services</li><li>Monitor performance & implementation of OSHMS</li><li>Provide or manage required physical evaluation programs/services to meet regulatory requirements</li><li>Monitor & participate in incident investigation program to identify root causes of incidents and near misses</li><li>Contribute to design of controls for injury prevention and health surveillance</li><li>Identify fire hazards and ensure compliance with JCI and UAE Fire and Life Safety Code of Practice</li><li>Oversee inspection, testing, and upkeep of alarms, sprinklers, extinguishers, and fire pumps with proper records</li><li>Conduct regular staff training and fire drills; ensure awareness of emergency procedures (RACE/PASS)</li><li>Lead fire incidents, manage evacuations (including critical patients) and coordinate with Civil Defense</li><li>Develop and maintain Occupational Safety & Health Manual, Policy & Procedures and OSH Plan/Manual</li><li>Oversee safe handling, storage, and disposal of HAZMAT; maintain SDS/inventory and conduct training/drills</li><li>Report to senior management on OSH performance and prepare OSH performance reports via ALADAA OSH Electronic Application to DOH/ADOSH</li><li>Monitor and communicate information on OSH issues, legal requirements, stakeholder concerns and best practices</li><li>Regularly review and update all OSH documents and provide professional OSH advice</li><li>Motivate employees towards continuous improvement to achieve OSH objectives and targets</li><li>Ensure all employees are trained as per OSH and job requirements</li><li>Arrange and participate in periodic OSH meetings and external/internal training programs</li><li>Participate in incident/accident investigations including near miss incidents</li><li>Pursue continuous professional development and mandatory DOH courses</li><li>Coordinate internally with hospital management, HODs, managers/supervisors and employees</li><li>Communicate externally with authorities (DoH, MoH, ADOSH, ADPHC, Abu Dhabi Civil Defense, ADM, ADDC/TAQA, Centre of Waste Management) and third parties (auditors, certification agencies, training institutes, contractors, vendors)</li><li>Maintain confidentiality in accordance with NMC cyber security policy and UAE Professional Code of Conduct</li><li>Participate as a team member, act as role model for junior staff and attend operational meetings</li><li>Be prepared to travel across NMC managed facilities for deputation, transfer, audits and survey preparation</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Level 3 International Certification in Occupational Health and Safety (NEBOSH, IOSH, BSC, IDHSE, etc.)</li><li>ADOSH Registered – General Practitioner</li><li>Internal Auditor in ISO 14001 & ISO 45001</li><li>Microsoft Office proficiency</li><li>Lead Auditor in ISO 14001 & ISO 45001 (preferred)</li><li>Level 6 Diploma in Occupational Health and Safety (preferred)</li><li>English language proficiency (essential)</li><li>Arabic language proficiency (preferred)</li><li>Healthcare experience of 2+ years</li></ul>
NMC GROUP SERVICES.
UAE - Abu Dhabi
<ul><li>Act as first point of contact for patients providing exceptional customer service and support</li><li>Answer incoming calls and manage multiple lines simultaneously</li><li>Schedule appointments and manage appointment confirmations, cancellations and rescheduling</li><li>Provide information about healthcare services and confirm insurance details</li><li>Route calls to appropriate healthcare personnel</li><li>Maintain excellent telephone etiquette and professionalism</li><li>Maintain departmental KPIs and liaise with supervisor and HOD to improve KPIs and patient experience</li><li>Ensure callbacks are completed in a timely manner</li><li>Maintain clarity in communication and pleasant tone of voice</li><li>Follow contact center processes: call hold, call transfer, message receipt, callback per guidelines</li><li>Assist patients and create a good impression</li><li>Maintain good average handling time while ensuring caller satisfaction</li><li>Collect and maintain feedback regarding services and communicate complaints to concerned departments</li><li>Handle difficult patients calmly and escalate when needed</li><li>Multitask and manage call volumes as per call process flow</li><li>Promote hospital services to patients</li><li>Follow duty schedule including different shift timings as assigned</li><li>Adhere to NMC regulations and policies related to infection control, patient safety & JCI</li><li>Support Continuous Quality Improvement and participate in quality assurance activities</li><li>Participate in scheduled in-house training programs</li><li>Exercise effective interpersonal skills with staff, colleagues and management</li><li>Maintain patient & staff confidentiality</li><li>Listen effectively to promote communication</li><li>Create and update doctors' calendars and maintain doctors' notes</li><li>Maintain duty change as per unit protocol</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1 year experience as a contact center agent in a patient-focused environment</li><li>Experience operating multi-line switchboard system</li><li>Familiarity with contact center processes and KPIs</li><li>Good interpersonal and communication skills</li><li>Ability to handle difficult callers calmly and professionally</li><li>Ability to multitask and manage call volumes</li><li>Willingness to work shifts as required</li></ul>
NMC GROUP SERVICES.
UAE - Sharjah
<ul><li>Install, test, calibrate and repair biomedical equipment</li><li>Conduct tests to approve new equipment ensuring adherence to codes and make modifications</li><li>Manage and perform Planned Preventive Maintenance (PPM) of biomedical equipment every six months</li><li>Perform annual asset audit, inspection, inventory procedures and machine marking and submit report to accounts</li><li>Analyze equipment characteristics in clinical environment and submit reports to procurement</li><li>Maintain documents, data logs, reports, databases, forms and records concerning inspections, repairs and equipment condition and operation</li><li>Calibrate and analyse biomedical equipment to find failures, faults or malfunctions annually</li><li>Record and update AMC/CMC documents and review and track service contract proposals and renewals</li><li>Work as a team with Finance, Facility, Nursing and Quality departments to expand biomedical services</li><li>Adhere to organization regulations and policies related to infection control, patient safety, EHSMS, MOH, JCI and ISO</li><li>Support and participate in Quality Improvement and quality assurance activities</li><li>Comply with OSH and infection control policies, standards and procedures and cooperate with management</li><li>Follow waste management procedures and policies</li><li>Use appropriate personal protective equipment and safety systems</li><li>Collect and analyse quotations and service reports and submit to Accounts Department</li><li>Maintain and update daily work report and submit to GM, FM, HR & QM</li><li>Manage and monitor biomedical service desk and maintain complaint register, ensuring timely resolution based on priority</li><li>Ensure effective communication with staff, departments, vendors, associates and management</li><li>Report to IT Department on software updates and maintenance if necessary</li><li>Plan and procure spare parts required for biomedical maintenance/PPM</li><li>Schedule, plan and conduct training programs for end users</li><li>Assist with OSH risk assessments, report hazards/incidents/near misses and participate in OSHMS audits and inspections</li><li>Implement Infection Prevention and Control (IPC) policies and maintain high standards of cleanliness and hand hygiene</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Biomedical Engineering or related field (Electronics or Electrical Engineering with relevant medical device experience)</li><li>2–3 years of experience in a hospital or healthcare environment</li><li>Knowledge of medical equipment operation, safety standards, and regulatory compliance</li><li>Ability to work collaboratively with multidisciplinary teams</li><li>Familiarity with OSH, infection control, MOH, JCI and ISO standards</li><li>Experience with maintenance contracts (AMC/CMC) and service provider management</li><li>Capability to prepare reports, maintain documentation and manage service desk/complaints</li><li>Ability to plan procurement of spare parts and conduct end-user training</li></ul>
NMC GROUP SERVICES.
UAE - Dubai
<ul><li>Check and sequence the most accurate ICD-9/ICD-10-CM/CPT/HCPCS/DRG/other codes for diagnoses and procedures based on documented information</li><li>Assure final diagnoses and operative procedures as stated by the physician are valid and complete</li><li>Abstract necessary information from health records to identify secondary complications and co-morbid conditions</li><li>Evaluate records for documentation consistency and adequacy</li><li>Ensure final diagnosis accurately reflects care and treatment rendered</li><li>Compute and assign correct DRG coding for all inpatient cases</li><li>Provide training and guidance to other coders/Medical Records Technicians on coding and updates to coding rules and regulations</li><li>Analyze doctors’ documentation to assign appropriate Evaluation & Management (E & M) levels using correct CPT codes</li><li>Ensure coding compliance with HAAD guidelines and regulations</li><li>Provide feedback to doctors regarding coding errors or oversights</li><li>Constantly update to latest coding versions and HAAD coding directives</li><li>Perform miscellaneous job-related duties as assigned</li><li>Perform other jobs or duties assigned by the HOD within scope of job title</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>At least two (2) years of coding experience</li><li>Valid Certified Coding Associate (CCA) certification from AHIMA or Certified Professional Coder (CPC) certification from AAPC</li><li>Computer literacy including MS Office</li><li>Excellent command of oral and written English</li><li>Ability to work constructively and interact professionally with others</li><li>Ability to coordinate multiple tasks, adjust to changing priorities and meet deadlines</li><li>Willingness/ability to attend meetings outside of normal business hours</li></ul>
NMC GROUP SERVICES.
UAE - Dubai
<ul><li>Be the one-point of contact for all maternity patients from first antenatal consultation until delivery and thereafter facilitate neonatal and pediatric care</li><li>Liaise on behalf of maternity patients with doctors, nurses and administrative staff (e.g., billing, insurance) to ensure comfortable and seamless patient experience</li><li>Establish contact with all maternity patients during their first antenatal visit to introduce services and facilities available at NMCRH DIP</li><li>Conduct hospital tours for patients, especially labor and delivery rooms</li><li>Counsel insured patients on insurance processes, maternity limits and copayments</li><li>Provide cash-paying patients with hospital cash package information</li><li>Attend to any service-related concerns of the patient during antenatal period and at delivery and liaise with concerned departments for resolution</li><li>Arrange for patients to attend the antenatal Mamacare program according to trimester and coordinate arrangements with concerned staff</li><li>Introduce parents-to-be to the neonatologist during the 3rd trimester to explain neonatology services</li><li>Introduce circumcision packages during the 3rd trimester when relevant and arrange introduction to pediatric surgeon if required</li><li>Coordinate with nursing supervisor to ensure prior allocation of rooms for planned induction or planned C-sections and arrange rooms for spontaneous labor/emergency C-sections</li><li>Visit all maternity patients on admission, attend to concerns during admission and liaise with concerned departments to resolve them</li><li>Facilitate discharge process for maternity patients and neonates with concerned departments</li><li>Ensure follow-up of patients with the concerned Obstetrician and ensure child follow-up with neonatology and pediatric departments</li><li>Manage maternity patient feedback and complaints and work with departments to implement process/service improvements</li><li>Operate a dedicated service number and respond promptly and professionally to patient queries</li><li>Escalate challenges to the Hospital Administrator</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Preferably a college graduate in any medical discipline or graduation in any discipline with hospital experience</li><li>Proficient with basic MS Office (Word, Excel, PowerPoint), MS Outlook and internet browser</li><li>Exceptional interpersonal skills, maturity, good judgment and professional communication with diverse individuals</li><li>Superior phone etiquette skills</li><li>Patient-focused, service-oriented, patient and understanding</li><li>Efficient organizational skills and ability to handle multiple responsibilities under pressure while maintaining composure</li><li>Ability to work independently with minimal supervision</li><li>Reliable, punctual, dependable and responsive</li><li>Excellent command of oral and written English; Arabic is advantageous/desirable but not essential</li></ul>
NMC GROUP SERVICES.
UAE - Abu Dhabi
<ul><li>Diagnose and treat diseases and conditions associated with the lungs</li><li>Examine patients utilizing medical instruments and equipment</li><li>Elicit and record patient medical history</li><li>Analyse reports and test results and prescribe treatment or medication</li><li>Refer patients to ancillary and consultant services when indicated</li><li>Admission and work-up of medical patients to medical wards and ICU as required</li><li>Perform professional duties in adherence to the Delineation of Privileges depending on individual efficiency and skills</li><li>Answer in-patient consultations from medical or other in-patient services</li><li>Order diagnostic laboratory and X-ray examinations, determine diagnosis and prescribe applicable therapy and preventive medicine</li><li>Review journals and textbooks to stay current on techniques, procedures and therapy</li><li>Participate in continuing in-service training programmes and physician’s conferences</li><li>Ensure proper practice of infection control guidelines in all clinical areas</li><li>Maintain currency with emergency techniques</li><li>Active participation and sustained qualification in cardio-pulmonary resuscitation programs</li><li>Attend staff meetings and weekly rounds and participate in morbidity & mortality conferences and peer reviews</li><li>Perform additional duties as designated by the Head of the Department</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Post-graduate degree in Pulmonology from a recognized medical college</li><li>At least five (5) years of practice as a Pulmonologist after certification</li><li>Excellent command of oral and written English; knowledge of Arabic desirable</li><li>Highly skilled in field with mature clinical judgment and ability to provide professional leadership</li><li>Thorough knowledge of Medical Department policies and procedures and confidentiality obligations</li><li>Personality that inspires confidence and trust in patients</li><li>Current licensure in country of origin and HAAD license to practice in Abu Dhabi, UAE</li><li>Good communication and interpersonal skills for interaction with co-workers, superiors, patients & families</li></ul>
NMC GROUP SERVICES.
UAE - Abu Dhabi
<ul><li>Provide a comprehensive professional and ethical quality clinical services to patients in an effective and efficient manner.</li><li>Monitor and manage clinical risks associated with direct patient care.</li><li>Ensure compliance with clinical governance and quality management standards.</li><li>Maintain accurate medical records.</li><li>Ensure excellence in medical practice is maintained by focusing on continuous professional development of self and others.</li><li>Maintain integrity in professional services by executing clinical services in an ethical and responsible manner.</li><li>Perform the professional duties of a Specialist Family Medicine in adherence to the Delineation of Privileges.</li><li>Administer Executive Health Program examinations on a regular basis.</li><li>Order diagnostic laboratory and X-ray examinations, determine diagnosis and prescribe applicable therapy and preventive medicine.</li><li>Review journals and textbooks to stay current on latest techniques, procedures and therapy.</li><li>Prescribe or administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury.</li><li>Immunize patients.</li><li>Prescribe treatments or therapies.</li><li>Prescribe medications.</li><li>Collect, record, and maintain patient information, such as medical history, reports, and examination results.</li><li>Collect medical information from patients, family members and other medical professionals. Record patient medical histories.</li><li>Refer patients to medical specialists or other practitioners when necessary.</li><li>Participate in continuing in-service training programs and physician conferences.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>At least 3 - 5 years post qualification experience at Specialist level (independent of country).</li><li>At least 1 year Specialist level experience from a Tier 1 country as specified by the UAE healthcare regulator.</li><li>Completion of a specialty qualification/education programme (fellowship/diploma) recognised by the relevant UAE healthcare authority.</li><li>Certification and registration in a speciality recognised by relevant UAE healthcare authority.</li><li>Active and valid life support certification (e.g. BLS, ACLS, PALS, ATLS, NRP).</li><li>Eligibility for relevant healthcare authority registration (e.g. Membership from Royal College / Arab Board Certification / MS/DM / MPhil or an equivalent recognised by relevant healthcare authority in UAE).</li></ul>
NMC GROUP SERVICES.
UAE - Abu Dhabi
<ul><li>Uphold the reputation of the nursing profession</li><li>Act as a positive role model for nursing and support staff</li><li>Be responsible for assessment, planning, implementation and evaluation of programmes of care under indirect supervision of senior nursing staff</li><li>Comply with UAE Code of Conduct, Scope of Practice and licensure requirements</li><li>Refuse tasks for which not trained or competent</li><li>Seek expert help when care requirements exceed capabilities</li><li>Delegate tasks only to trained, skilled and competent team members</li><li>Assist in updating clinical policies and guidelines</li><li>Contribute to professional development of colleagues</li><li>Ensure timely management of re-licensure</li><li>Maintain patient confidentiality</li><li>Seek timely senior nursing support when patient condition fails to respond</li><li>Manage deteriorating patient using Early Warning System escalation and AHA emergency algorithms</li><li>Provide and coordinate patient care, educate patients and public, provide advice and emotional support to patients and families</li><li>Assess and identify patients' needs and implement and monitor medical plans and treatment</li><li>Perform systematic patient assessment, re-assessment and collect pertinent data</li><li>Analyze assessment information and determine nursing diagnoses, problems, and issues</li><li>Define predicted and expected outcomes of planned care</li><li>Create and evaluate patient care plans with interprofessional team and patient/bystanders</li><li>Record vital signs, recognize, address and escalate abnormalities</li><li>Maintain and update technical and clinical nursing skills</li><li>Promote patients’ health and a safe environment</li><li>Understand diagnostic tests and laboratory examinations</li><li>Perform essential life support (e.g., Basic Life Support)</li><li>Prepare patients for medical examination and treatment</li><li>Administer medications and monitor for side effects and reactions</li><li>Administer treatments such as IV fluids or blood products and monitor for reactions</li><li>Provide wound care management</li><li>Assist in invasive and non-invasive medical procedures</li><li>Facilitate safe patient admission, transfer and discharge</li><li>Support execution of business continuity plans and maintain essential nursing services during emergencies</li><li>Participate in performance improvement and continuous quality improvement</li><li>Ensure competence in pain management</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience working as part of an inter-professional team</li><li>Organizational and administrative skills including use of electronic medical record platform for clinical documentation</li><li>Ability to communicate effectively in Arabic (desirable)</li><li>Willingness to work across departments when necessary</li><li>Clear and effective communication in English (spoken and written)</li></ul>
NMC GROUP SERVICES.
UAE - Ras Al Khaimah
<ul><li>Undertake surveillance of premises and protection of staff and visitors</li><li>Maintain full compliance with NMC Safety, environmental and other legal requirements as per National and International standards</li><li>Monitor, ensure and implement compliance to environmental compliance and standards</li><li>Monitor and review the Seven FMS Programs as per JCI standards</li><li>Conduct facility inspection rounds to proactively identify safety deficiencies and develop and implement proactive solutions</li><li>Deliver training as required</li><li>Ensure the security, safety and well-being of all personnel, visitors and the premises</li><li>Immediately respond to emergencies to provide necessary assistance to employees and customers</li><li>Protect the company’s assets relative to theft, assault, fire and other safety issues</li><li>Report in detail any suspicious incidents</li><li>Comply with all infection control policies, standards and procedures and cooperate with facility management</li><li>Be familiar with emergency and evacuation procedures</li><li>Notify hazards, incidents, near misses and assist with preparation of risk assessments and incident reports</li><li>Attend applicable infection control training programs, mock drills and awareness programs</li><li>Use appropriate personal protective equipment and safety systems</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Occupational Health & Safety, Environmental Health, Public Health, Nursing or other healthcare-related field</li><li>Certifications: First Aid / BLS (Basic Life Support) from an approved provider (e.g., Dubai Corporation for Ambulance Services)</li><li>Certifications: Fire Safety / Emergency Response Training</li><li>Certifications: Infection Control Training</li></ul>
NMC GROUP SERVICES.
UAE - Abu Dhabi
<ul><li>Contribute to the overall planning and delivery of nursing/midwifery care for patients under supervision of Registered Nurse/Registered Midwife ensuring a patient centred approach to care</li><li>Assist in activities of daily living for patients in accordance with the patient care plan (e.g. distribution of patient meals, assisting patients with hygiene needs)</li><li>Maintain a high standard of nursing/midwifery care working within evidence-based guidelines and unit specific competencies</li><li>Demonstrate service excellence and act as a patient advocate to support patients’ dignity and rights</li><li>Inform Registered Nurse/Registered Midwife of vital sign observations and care provided and document appropriately</li><li>Observe and report changes in the patient’s condition and reactions to care to a Registered Nurse/Registered Midwife immediately</li><li>Respond to emergencies according to organisation policies and procedures</li><li>Facilitate post discharge clinic visits and/or tests including scheduling follow-up and referral appointments</li><li>Help arrange patient transportation as required</li><li>Maintain flow of documents for scanning if needed</li><li>Provide direct patient care according to the therapeutic plan and individual patient needs under supervision</li><li>Provide information to assist Registered Nurse/Registered Midwife in preparation and maintenance of patient care plan</li><li>Record detailed reports of care in patient's official record reflecting the therapeutic plan under direction of Registered Nurse/Registered Midwife</li><li>Reinforce instructions given to patient by physician and Registered Nurse/Registered Midwife and refer new needs for instruction</li><li>Initiate emergency assistance as per policies and perform Basic Life Support as per regulatory requirements and scope</li><li>Perform other duties as assigned within scope of practice</li><li>Ask questions for clarification when in doubt and escalate to seek expert advice when unable or not competent to undertake required care</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Appropriate license to work as an assistant nurse/assistant midwife in the relevant regulatory health authority</li><li>Manage own professional re-licensure</li><li>Hold a valid American Heart Association Basic Life Support Provider card</li><li>Willingness to work across departments when necessary</li><li>Ability to communicate clearly and effectively in English (spoken and written)</li><li>Evidenced ability to work as part of an inter-professional team (desirable)</li><li>Organizational and administrative skills to use electronic medical record platform for clinical documentation (desirable)</li><li>Ability to communicate effectively in Arabic (desirable)</li></ul>
NMC GROUP SERVICES.
UAE - Abu Dhabi
<ul><li>Interview patients on admission and record required personal information</li><li>Secure signatures and prepare/supply patient data to appropriate hospital departments</li><li>Receive bookings from physicians and confirm admitting privileges of physicians</li><li>Enter patient information into pre-admissions database</li><li>Liaise with Scheduling to validate insurance cover for scheduled patients</li><li>Confirm co-payments and patient's acceptance of liability for excesses/insurance shortfalls</li><li>Communicate queries or authorizations from non-contracted insurances to Business Office</li><li>Pre-register all patients on Meditech</li><li>Liaise with Medical Records to prepare chart for admission</li><li>Confirm patient demographics on Meditech on arrival to admissions department</li><li>Follow business process requirements regarding insurance form completion</li><li>Collect payment of fees, insurance excess or co-payments at point of admission and provide invoice and receipt to patient</li><li>Enter payments via Cash Drawer routine in Meditech and balance all payments at end of shift</li><li>Liaise with Bed Manager and/or nurse managers to assign ward or room</li><li>Escort patient or arrange escort to assigned room or ward</li><li>Comply with departmental and Hospital Policies and Guidelines</li><li>Participate in meetings and contribute to department and hospital development</li><li>Create an environment that encourages teamwork, positive attitudes and high morale</li><li>Participate in other duties as assigned due to developing departmental requirements</li><li>Participate in shift roster to provide required cover in admissions at all times</li><li>Comply with OSH and infection control policies, standards and procedures</li><li>Work in accordance with documented OSH procedures and instructions</li><li>Be familiar with emergency and evacuation procedures</li><li>Notify OSH hazards, incidents and near misses and assist with risk assessments and incident reports</li><li>Comply with waste management procedures and policies</li><li>Attend applicable OSH/Infection control training programs, mock drills and awareness programs</li><li>Use appropriate personal protective equipment and safety systems</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Degree holder</li><li>Proficient in MS Office and typing skills</li><li>Command of oral and written English; Arabic desirable</li><li>Prior experience working in Admission office or Patient service area</li><li>Minimum 2 years of experience in healthcare</li></ul>
NMC GROUP SERVICES.
UAE - Dubai
<ul><li>Review and audit medical claims to ensure accuracy and compliance.</li><li>Handle the resubmission of rejected claims.</li><li>Ensure that agreed price lists and provider manuals from insurance companies are followed when billing services to respective payers.</li><li>Ensure billing officers are updated promptly on claim rejections and corrective actions are taken to prevent recurrence.</li><li>Follow up with the respective doctors to obtain justifications for rejected claims, where necessary, and prepare claims for resubmission.</li><li>Submit claims to insurance companies with the correct codes and format within the stipulated timelines.</li><li>Review medical records and documentation required to justify services rendered (implied)</li><li>Ensure claim details comply with regulatory standards, claim adjudication rules and business rules (implied)</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in insurance claims resubmission</li><li>Experience in medical coding (preferred)</li><li>Excellent command of written and spoken English</li><li>Medical/Nursing graduate from a recognized university</li></ul>
NMC GROUP SERVICES.
UAE - Abu Dhabi
<ul><li>Act as the first point of contact for patients providing exceptional customer service and support</li><li>Answer incoming calls, manage multiple lines simultaneously and assist patients with scheduling appointments</li><li>Provide information about healthcare services and confirm insurance details</li><li>Route calls to appropriate healthcare personnel</li><li>Maintain excellent telephone etiquette and professionalism while attending to patient calls</li><li>Maintain departmental KPIs and liaise with supervisor and HOD to improve KPIs and overall patient experience</li><li>Attend to all incoming patient calls promptly without delay</li><li>Ensure callbacks are completed in a timely manner</li><li>Maintain clarity in communication and pleasant tone of voice at all times</li><li>Follow contact center processes of call hold, call transfer, message receipt, callback as per guidelines</li><li>Assist patients and create a good impression</li><li>Maintain good average handling time while ensuring caller satisfaction</li><li>Book appointments and clarify enquiries related to hospital services</li><li>Collect and maintain feedback regarding services and communicate complaints to concerned departments</li><li>Handle difficult patients calmly and professionally and escalate when needed</li><li>Multitask and manage call volumes as per call process flow</li><li>Promote the services of the hospital to patients</li><li>Follow assigned duty schedule including different shift timings as per department needs</li><li>Adhere to NMC regulations and policies especially infection control, patient safety & JCI</li><li>Support Continuous Quality Improvement and participate in quality assurance activities</li><li>Participate in scheduled in-house training programs</li><li>Exercise effective interpersonal skills with staff, colleagues and management</li><li>Maintain patient & staff confidentiality</li><li>Listen effectively to promote communication</li><li>Manage appointment tasks including no shows, confirmation, cancellation & rescheduling</li><li>Create and update doctors' calendars and maintain doctors' notes</li><li>Maintain duty change as per unit protocol</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1 year experience as a contact center agent in a patient focused environment</li><li>Experience operating multi-line switchboard system</li><li>Familiarity with contact center processes (call hold, transfer, callback, message receipt)</li><li>Good telephone etiquette and communication skills</li><li>Ability to manage KPIs, multitask and handle high call volumes</li><li>Ability to handle difficult patients calmly and professionally</li><li>Willingness to work different shift timings</li></ul>
NMC GROUP SERVICES.
UAE - Abu Dhabi
<ul><li><p>Prepare and organize clinical areas (including waiting areas) for patient presence, consultations and procedures.</p></li><li><p>Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (e.g. chaperoning, consumable/room preparation and turnaround)</p></li><li><p>When trained and competent, perform basic patient care tasks, such as helping with mobility, all at the instruction and supervision of the licensed healthcare professional.</p></li><li><p>When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.</p></li><li><p>Manage patient records, updating information and ensuring confidentiality and data protection.</p></li><li><p>Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls</p></li><li><p>Monitor inventory of medical supplies and restock as needed.</p></li><li><p>Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.</p></li><li><p>Adhere to all safety, health, and infection control procedures.</p></li><li><p>Speak up, if something isn't right.</p></li><li><p>Maintain awareness of and comply with, the NMC Policies and Procedures</p></li><li><p>Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required</p></li><li><p>Uphold the regulatory and accreditation standards and which of them apply to their daily working practice</p></li><li><p>Support in the escort of patients within and between departments</p></li><li><p>Transport patient specimens in accordance with NMC Policy.</p></li><li><p>Strictly adhere to the regulator Scope of Practice.</p></li><li><br></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Certification </strong></p><ul><li><p>High school diploma or equivalent (some employers may require additional certification or training)</p><br></li></ul><p><strong>Knowledge and Skills</strong></p><ul><li><p>Knowledge of basic clinical procedures and healthcare practices.</p></li><li><p>Ability to use medical equipment and understand safety protocols.</p></li><li><p>Strong communication skills for interacting with patients, families, and healthcare staff.</p></li><li><p>Organizational skills for managing records and scheduling appointments.</p></li><li><p>Attention to detail and the ability to follow clinical instructions accurately.</p></li><li><p>Basic IT skills for handling medical software and patient databases.</p></li><li><p>Physical stamina for assisting with patient care and clinical tasks.</p></li></ul>
NMC GROUP SERVICES.
UAE - Sharjah
<p><strong>Surgical Patient Journey Coordination</strong></p><ul><li><p>Act as the primary point of contact for surgical patients throughout their surgical journey. </p></li><li><p>Coordinate surgery patients/ package registrations, appointments, follow-ups, and patient requests.</p></li><li><p>Coordinate surgical consultations, investigations, pre-operative assessments, admissions, and follow-up appointments.</p></li><li><p>Guide patients regarding surgical preparation requirements, documentation, insurance approvals, estimated costs, and admission processes.</p></li><li><p>Ensure timely scheduling and coordination of surgeries.</p></li><li><p>Conduct regular follow-up with patients to ensure readiness for surgery.</p></li></ul><p><strong>Surgical Booking and Scheduling Management</strong></p><ul><li><p>Coordinate OT bookings in collaboration with surgeons, nursing teams, anaesthetists, and OT staff.</p></li><li><p>Ensure all required investigations, consents, and clinical clearances are completed prior to surgery.</p></li><li><p>Monitor and maintain surgical schedules and booking records.</p></li><li><p>Coordinate any surgery rescheduling, cancellations, or changes.</p></li><li><p>Ensure optimal utilization of theatre slots.</p></li></ul><p><strong>Clinical and Operational Coordination</strong></p><ul><li><p>Liaise closely with Surgeons, Anaesthetists, Nursing Teams, Operating Theatre Staff, Radiology, Laboratory, Pharmacy, and Patient Administration teams.</p></li><li><p>Facilitate smooth communication between patients and healthcare providers.</p></li><li><p>Escalate patient concerns and operational issues to relevant departments.</p></li><li><p>Coordinate multidisciplinary requirements for surgical patients.</p></li></ul><p><strong>Insurance and Financial Coordination</strong></p><ul><li><p>Coordinate pre-authorization and approval requirements with insurance departments.</p></li><li><p>Liaise with Finance and Revenue Cycle Management regarding surgical estimates and billing requirements.</p></li><li><p>Ensure patients receive appropriate financial counselling and package information where applicable.</p></li><li><p>Monitor approval turnaround times and follow up on pending authorizations.</p></li></ul><p><strong>Patient Experience</strong></p><ul><li><p>Ensure a high standard of customer service for all surgical patients.</p></li><li><p>Address patient concerns, complaints, and service requests promptly and professionally.</p></li><li><p>Support VIP surgical patients and priority cases where required.</p></li><li><p>Promote a positive and coordinated patient experience throughout all stages of care.</p></li></ul><p><strong>Reporting and Quality Improvement</strong></p><ul><li><p>Maintain surgical booking databases, trackers, and patient records.</p></li><li><p>Prepare reports on: </p><ul><li><p>Surgical volumes</p></li><li><p>OT utilization</p></li><li><p>Cancellation rates</p></li><li><p>Insurance approval turnaround times</p></li><li><p>Patient satisfaction</p></li><li><p>Revenue performance</p></li></ul></li><li><p>Participate in departmental audits and quality improvement initiatives.</p></li><li><p>Support achievement of departmental KPIs and operational objectives.</p></li></ul><p><strong>Compliance</strong></p><ul><li><p>Ensure compliance with hospital policies, patient confidentiality requirements, and regulatory standards.</p></li><li><p>Support accreditation and quality initiatives related to surgical services.</p></li><li><p>Adhere to all NMC policies, procedures, patient safety, and infection control standards.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in healthcare administration, business management, or a related field is preferred.</li><li>Minimum of 3 years of experience in a healthcare setting, with a focus on clinic operations and patient management.</li><li>Certification in medical office management or similar credentials will be advantageous.</li><li>Experience working with electronic health records (EHR) systems to streamline patient documentation and data management.</li></ul>