Customer Services
11514
Jobs Found
Excelsior Group ME
UAE - Dubai
<p>We are seeking a dynamic and experienced Client Services Manager to join our team in Dubai. In this role, you will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving client satisfaction and retention in a fast-paced and competitive environment.
Responsibilities:
- Develop and maintain strong relationships with key clients to understand their needs and business objectives.
- Oversee the delivery of services to clients ensuring high-quality standards are met consistently.
- Coordinate with internal teams to address client requirements and resolve issues promptly.
- Monitor client satisfaction levels and implement strategies to enhance the overall client experience.
- Prepare and present regular reports on client performance, feedback, and service improvements.
- Identify opportunities for account growth and collaborate with sales and marketing teams to maximize revenue.
- Lead, mentor, and develop the client services team to achieve departmental goals and professional growth.</p><p>- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in client services or account management, preferably within the UAE market.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients.
- Strong problem-solving skills and the ability to manage multiple priorities effectively.
- Knowledge of client management software and CRM tools.
- Ability to lead and motivate a team towards achieving client satisfaction and business objectives.
- Proactive, client-focused, and results-driven approach to managing relationships.</p>
First Abu Dhabi Bank
UAE - Abu Dhabi
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<br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br><br>Responsibilities:<br><p><strong>JOB SUMMARY / INTRODUCTION</strong></p><br><p>The <strong>AVP, Customer Services</strong> role is responsible for the management of Middle Office & Client Services within Global Private Banking, Brokerage, and FAB Securities, supporting the Middle Office & Client Services team and operating within Group policies, organizational governance frameworks, and the approved authorization matrix.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li>Support the MO & CS team individually and collectively toward improved performance/quality.</li><li>Identify and prioritize problems and solve them promptly and effectively.</li><li>Regulate on all matters related to policy and procedures.</li><li>Supervise the entire Middle Office & Client Services teams across in FABS Dubai Branch.</li><li>Proactively suggest and carry out corrective measures where appropriate.</li><li>Support both internal and external audits by fulfilling all of their demands and providing any client-related paperwork that is required.</li><li>Consult with and support the Regulator (SCA) with any client-related needs and paperwork that is needed.</li><li>Oversee the institutional desk for client services and middle office to guarantee that policies and procedures are followed appropriately throughout FABS.</li></ul><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br><ul><li>A business administration bachelor graduate with thorough knowledge of the procedures in the share market, operations processes and computer system in place.</li><li>Five (10+) years’ experience in financial services industry: (Brokerage, Equity, Investment and Financial markets).</li><li>Possesses an in-depth understanding of SCA and markets rules and regulations.</li><li>Must possess extensive experience within an analytical role.</li><li>Must have the ability to raise and escalate critical issues to ensure that a solid action plan is developed to resolve daily operational issues / problems. Ability to plan out and prioritize work, accurately manage and communicate status and meet agreed upon schedule/deadlines.</li><li>Strong working knowledge of local markets products and services.</li></ul> </div>
The General Civil Aviation Authority
UAE
<h2 class="h5">Job description</h2>
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<p>Customer Experience Planning<br> • Develop and implement customer service standards, policies, procedures, SLAs and customer journeys and ensure that all processes in place are in line with the approved policies and standards.<br> • Provide administrative support in the customer services audit of external institutions and agencies to ensure that they have all the resources for conducting reviews and audits.<br> • Support the line manager to develop the customer experience and happiness strategy for GCAA including GCAA s customer value proposition vision, mission and strategic objectives In addition to, key metrics and KPIs.<br> • Conduct customer need analysis in collaboration with GCAA Business units.<br> • Coordinate and follow up with the responsible Business units to outline and prioritize customer journeys to identify areas of improvement for the services, as well as opportunities to further delight the customer.<br> • Support the implementation and realization of the corporate path principles and roadmaps associated with customer.<br> • Manage the accounts of the key customers and gather their needs and expectations.<br> • Comply with Emirates Government Service Excellence Program standards, and other government requirements within the planning process of the overall section producers, SLAs and customer journey.</p><br><p>Voice of Customers<br> • Provide recommendations for increasing the customer services effectiveness of specific procedures, SLAs, customer journeys and overall services based on the best practices and the voice of the customers.<br> • Identify and recommend procedures and workflow improvements of overall customer experience processes and systems to enhance the customers happiness.<br> • Manage the process of conducting the customer happiness survey and design the overall surveys of customers services and ensure developing a proper report for the results including the recommendations and analysis.<br> Customer Service Culture<br> • Foster a culture of customer service excellence through the establishment of appropriate mechanisms like Customer Service Circles which support the sustainability of the excellence philosophy.<br> • Design, develop, and deploy a customer service culture through providing specific training, interaction with GCAA staff to communicate management’s expectations on the standards of excellence to be attained.<br> • Conduct workshops with the concerned business units and customer to understand the customers’ needs and expectations</p><br><p>Continuous Improvement<br> • Initiate a continuous improvement plan for Audit findings and best international practices in line with best practices and standards.</p><br><br> </div>
Child Early Intervention Medical Center
UAE - Dubai
<p>About the role The main purpose of the role is to carry out general Reception / nurse duties and support the Client Services Officer in carrying out the responsibilities of the Client Services department.</p><h4>Key Responsibilities</h4><ul><li>Conduct initial communication with potential new clients, providing all relevant information about company services; explain all paperwork, policies, and procedures and schedule the initial consultation appointments, assessment appointments, intake appointments and therapy sessions.</li><li>Receive all initial paperwork, registration forms and fees, deposits and signed services agreements from new clients, prior to starting therapy services and responsible for creating master medical files for all new clients.</li><li>Take ownership of resolving first level/tier client concerns and complaints in line with the company s Complaint Policy.</li><li>Handle billing and payments and maintain accurate records for the Accounts dept.</li><li>Prepare and provide monthly report to DHA.</li><li>Monitor all company and professional licenses and process renewals as applicable.</li><li>Act as Medical Records Custodian for the Center, including daily retrieval and return of Medical Records for clinicians.</li><li>Ensuring Medical Records are complete and updated regularly with client information and reports are filed into Medical Records on a routine basis.</li><li>Communicate professionally and liaise face to face, via telephone, and in writing with clients, consultants, visitors, service providers, inquirers, and company employees and respond clearly and effectively to all requests and in accordance with the company s Customer Care Policy.</li><li>Responsible for Health, Safety and Environment which includes infection control, emergency preparedness, fire safety and waste management.</li><li>Responsible for serving on the Emergency Response Team, under the guidance of the Head of ERT/designated Fire Warden, and ensuring familiarity and understanding of all emergency evacuation policy and procedures</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications & Experience</h4><ul><li>Bachelor s degree in Nursing. DHA license / eligibility letter is a must.</li><li>Excellent customer services skills.</li><li>Previous work experience in a clinic.</li></ul><h4>About you</h4><ul><li>To be considered for this role, you must be able to multi task effectively and be able meet tight deadlines.</li><li>Be passionate, enthusiastic, well presented and have the skill to deal with customers professionally over the phone and in person.</li><li>Have excellent verbal and written communication skills in English.</li><li>Be able to work independently as well as take and process directions from management.</li></ul>
UAE
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<span>Job Title <br></span><p><span><span><span><span>Logistics Assistant</span></span></span></span></p><br>
<br><br>Business <br><br>Job Purpose <br><p>To handle front desk operations with proper coordination of the process with operations, customers as well as handle logistics pertaining to documentation, customs clearance or export/import bill of lading and transportation. The job involves high degree of coordination, punctuality and moreover accuracy in entering or recording data in the system in order to ensure trouble free customer services and recei t/des atch of roducts.</p><br>
<br><br>Principal Accountabilities <br><p>Duties & Responsibilities:<br>
1.Coordinate despatch of products.<br>
2.Enter Product Release Orders and Delivery Orders in the Inventory system<br>
3.Enter Drum requirement as per the drumming schedule<br>
4.Maintain Delivery Orders, supporting documents file<br>
5.Entry of Daily tank dips and filing of tank levels for records and ref<br>
6.Coordinating with customer's, shipping companies for transport placements<br>
7.Provide activity report for all Terminal activities on monthly basis<br>
8.Coordinate with drum suppliers for daily operations usage<br>
9.Daily Data enfry for Goods receipts, Despatches in to Inventory system 10. Maintaining DO files with supporting documents for records l l . Monitoring and updating daily despatching activities with respect to daily plan<br>
12. Preparing daily Delivery Note summary<br>
4Operating Environment, Framework and Boundaries<br>
Interface with finance, administration and operations deparfrnents as well as coordinate with clients to support specific services. e orts directly to the Finance Executive.<br>
5Communications and Working Relationships<br>
Internally,<br>
Need to work very closely with operations department to support client services and other sections of the company in general.<br>
Externally,<br>
The job holder is the direct contract point of the company for client services and therefore need to maintain good relationship with all clients as well as vendors and suppliers for procurement of materials and other services.<br>
6Problem Solving / Complexity<br>
Good numeric skills required. Quick analytic ability to respond to various customs duty calculations is a must.<br>
7Decision Making Authority and Responsibility<br>
Work is reviewed and supervised by the Finance Executive.<br>
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<br><br>Additional Principal Accountabilities <br><br>Cyber Information Security Responsibilities <br><p><br>
Comply with all applicable information security policies, standards, and procedures.<br>Classify and protect information assets in accordance with the Data Classification Standard.<br>Participate in mandatory information security awareness and training programs.<br>Support information security initiatives and activities within the organization.<br>Consider information security requirements when managing changes involving information assets.<br>Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures.<br>Fulfil role-specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).</p><br><br><br>Experience <br><p>QUALIFICATION AND EXPERIENCE:<br>
Education: Graduation from any recognized university.<br>
Experience:<br>
1.Minimum 5 years experience in handling logistical operations, preferably within oil and gas.<br>
2.To be fully conversant with customs regulations/documentation and general codes relevant to export and import of products.<br>
3.Need to be aware of the general transport regulations and rules applicable in particular to movements of hazardous products.<br>
Computer skills: Good computer skills and ability to develop spreadsheets.<br>
Lan uage & writin skills• Good skills in English both in writing and verbal<br>
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Inspire Selection
UAE - Dubai
<p>We're looking for a commercially-minded Senior Finance Business Partner to lead project financial management and business partnering across the GCC operations. This is a hands-on role for someone who enjoys working closely with Operations and Client Services, owning project financial governance end to end, and turning numbers into insight that shapes decisions.
You'll partner with business leaders on budgets, forecasts and commercial planning, own the financial governance of projects from initiation through completion, and play a key role in the regional three-year business plan. You'll also support month-end close, commercial reporting and audit processes, while continuously improving how the finance function operates.
• Partner with business leaders on budgets, rolling forecasts and commercial planning, developing revenue, margin and profitability assumptions.
• Own project financial governance throughout the project lifecycle, including post-project financial audits, timely closure, billing and revenue recognition inputs.
• Monitor project revenue, gross margin and profitability, preparing recognition inputs ahead of Financial Control review.
• Act as the primary finance business partner for Operations and Client Services.
• Drive timely client invoicing, coordinate collections activity, and manage project-related supplier payments and vendor onboarding.
• Prepare operational finance schedules and commercial performance reporting to support month-end close.
• Support internal and external audits and drive continuous improvement in project finance processes and controls.</p><p>• Strong commercial finance / business partnering experience, from a project-based business
• Solid understanding of revenue recognition, project profitability and financial governance.
• Confident communicator who can challenge and influence non-finance stakeholders.
• Comfortable owning workstreams end to end and working across a matrixed regional finance function.
• French and/or Arabic language skills are a strong advantage.
• We welcome applications from women as we look to build a more diverse team.</p>
Mashreqbank PSC
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<p>To standardise and manage the overall service and operational quality across the entire Private Banking Division, ensuring adherence to banks policies, SOP's and compliance with regulations at all levels. To create, negotiate, implement and monitor the success of all SLA's with all partnersManagement all Client service officers and ensure proper levels of service.<br>Responsibilities:<br></p><ul><li>Complete re-engineering of the CSO team, client services units, while identifying proper capacity and utilizing all staff strengths. </li></ul><ul><li>Work closely with SFA/FA and Unit Heads to identify desired service levels.</li></ul><ul><li>Represent Private Banking in liaising with audit for operational issues/ working with SFA/FA in rectifying all audit objections and queries. </li></ul><ul><li>Lead Projects as required to improve overall client services including establishing privileged client handling in Branches , Mashreq Gold Centres, remote offices and other client service points including direct phone services</li></ul><ul><li>Standardise and manage the overall service quality at all Private Banking locations, and client touch points, including establishing priority service at call centre (CSU).</li></ul><ul><li>Monitor, supervise and continuously train new and existing CSO's.</li></ul><ul><li>Work closely with all operational and credit departments to ensure a seamless customer experience.</li></ul><ul><li>Create and monitor all service level agreements identifying any gaps and formulate solutions. </li></ul><ul><li>Ensure effective handling of customer complaints for Private Banking Clients.</li></ul><ul><li>Monitor customer feedback to ensure Private Banking standards are met at all levels.</li></ul><ul><li>Conduct regular reviews for the smooth functioning of SLAs and operational standards. Initiate necessary amendments as and when required.</li></ul><ul><li>Conduct overview of operational functions ensuring strict adherence to AML, SOPs and local Central Bank policies. Enhance controls where needed to manage operational risks.</li></ul><ul><li>Carry out regular checks on security items, as well as documentation as a pre-audit check to ensure adherence to policies as well as identify gaps.</li></ul><ul><li>Ensure excellent quality of KYC is maintained on all Private Banking clients including regular annual reviews of turnover and nature of transactions. Pending reviews to be completed on a project basis.</li></ul><br>Qualifications:<br><ul><li>Jobholder shall be a graduate with 10 years experience in banking/ service industry. </li></ul><ul><li>Jobholder must have good negotiation, leadership, decision making and superior interpersonal skills.</li></ul><ul><li>Good command in spoken English with excellent writing skills.</li></ul><ul><li>Expert in running service units with good team building skills.</li></ul><ul><li>Jobholder must be very customer oriented.</li></ul><ul><li>Conversant with local regulations and business environment.</li></ul><ul><li>Should have pleasant personality with ability to manage difficult situations. s</li></ul> </div>
Mashreqbank PSC
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<p>To standardise and manage the overall service and operational quality across the entire Private Banking Division, ensuring adherence to banks policies, SOP's and compliance with regulations at all levels. To create, negotiate, implement and monitor the success of all SLA's with all partnersManagement all Client service officers and ensure proper levels of service.<br>Responsibilities:<br></p><ul><li>Complete re-engineering of the CSO team, client services units, while identifying proper capacity and utilizing all staff strengths. </li></ul><ul><li>Work closely with SFA/FA and Unit Heads to identify desired service levels.</li></ul><ul><li>Represent Private Banking in liaising with audit for operational issues/ working with SFA/FA in rectifying all audit objections and queries. </li></ul><ul><li>Lead Projects as required to improve overall client services including establishing privileged client handling in Branches , Mashreq Gold Centres, remote offices and other client service points including direct phone services</li></ul><ul><li>Standardise and manage the overall service quality at all Private Banking locations, and client touch points, including establishing priority service at call centre (CSU).</li></ul><ul><li>Monitor, supervise and continuously train new and existing CSO's.</li></ul><ul><li>Work closely with all operational and credit departments to ensure a seamless customer experience.</li></ul><ul><li>Create and monitor all service level agreements identifying any gaps and formulate solutions. </li></ul><ul><li>Ensure effective handling of customer complaints for Private Banking Clients.</li></ul><ul><li>Monitor customer feedback to ensure Private Banking standards are met at all levels.</li></ul><ul><li>Conduct regular reviews for the smooth functioning of SLAs and operational standards. Initiate necessary amendments as and when required.</li></ul><ul><li>Conduct overview of operational functions ensuring strict adherence to AML, SOPs and local Central Bank policies. Enhance controls where needed to manage operational risks.</li></ul><ul><li>Carry out regular checks on security items, as well as documentation as a pre-audit check to ensure adherence to policies as well as identify gaps.</li></ul><ul><li>Ensure excellent quality of KYC is maintained on all Private Banking clients including regular annual reviews of turnover and nature of transactions. Pending reviews to be completed on a project basis.</li></ul><br>Qualifications:<br><ul><li>Jobholder shall be a graduate with 10 years experience in banking/ service industry. </li></ul><ul><li>Jobholder must have good negotiation, leadership, decision making and superior interpersonal skills.</li></ul><ul><li>Good command in spoken English with excellent writing skills.</li></ul><ul><li>Expert in running service units with good team building skills.</li></ul><ul><li>Jobholder must be very customer oriented.</li></ul><ul><li>Conversant with local regulations and business environment.</li></ul><ul><li>Should have pleasant personality with ability to manage difficult situations. s</li></ul> </div>
Mercier Consultancy Group
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<span>Freelance Recruiter - No Experience NeededAbout Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading organizations across Europe.<br> We specialize in providing high-touch recruitment solutions within the Customer Support Services sector, setting the gold standard for quality and service in the human capital industry.<br> Job Overview We are offering a unique opportunity to launch your career with our Freelance Recruiter - No Experience Needed position in United Arab Emirates.<br> This remote role is designed for ambitious individuals looking to build a career in professional talent acquisition specifically within the thriving Customer Support Services industry, offering a perfect entry point into the world of English-speaking jobs.<br> Key Responsibilities Source top-tier talent for high-volume Customer Support Services roles through innovative outreach methods.<br> Conduct initial screenings to assess candidate suitability for diverse English-speaking jobs in the United Arab Emirates.<br> Manage the end-to-end recruitment lifecycle for entry-level and mid-senior support roles.<br> Maintain a high-quality talent pipeline to meet the rapid hiring demands of our BPO clients.<br> Act as a primary advisor to candidates, providing guidance and professional support throughout their application process.<br> Update and manage candidate data in our internal systems with precision and confidentiality.<br> Collaborate with the broader Mercier Consultancy Group team to optimize recruitment strategies for the Customer Support industry.<br> What We Offer Work Remote within the United Arab Emirates — enjoy the freedom of home-based professional development.<br> Flexible Schedule — manage your own time while sourcing for the best Jobs in United Arab Emirates.<br> Be Your Own Boss — run your own recruitment desk as a freelance partner of Mercier Consultancy Group.<br> Fixed competitive consultancy fees per successful placement.<br> Comprehensive training provided for this Freelance Recruiter - No Experience Needed position in United Arab Emirates.<br> Access to global company retreats and networking events.<br> And Much More.<br>.. Life in United Arab Emirates Living and working in the United Arab Emirates offers an unparalleled quality of life, defined by its progressive culture and efficient infrastructure.<br> As you engage in these English-speaking jobs, you will discover that the United Arab Emirates is home to a welcoming, international community that balances productivity with personal well-being.<br> Whether you are enjoying the scenic canal-side cities or the innovative urban centers, the United Arab Emirates provides a vibrant backdrop for your professional growth.<br> Beyond the professional landscape, the United Arab Emirates is renowned for its excellent healthcare, world-class education, and diverse culinary experiences.<br> Choosing to build a career while based in the United Arab Emirates allows you to enjoy a high standard of living in one of Europe's most stable and exciting economies.<br> Join the Mercier Consultancy Group team today and secure one of the most rewarding English-speaking jobs available in the country.<br> How to Apply Are you ready to start your journey as a recruiter with a premium consultancy firm?<br> We invite you to click the "Apply Now" button and submit your resume.<br> Join Mercier Consultancy Group and take the first step toward a successful career in the Customer Support Services sector today.<br> We look forward to reviewing your application.<br> Native or fluent English (spoken and written) is required for all candidate interactions.<br> Valid EU passport (mandatory) to legally work with our partners.<br> Residency in the United Arab Emirates is required for this specific remote role.<br> A strong desire to learn the intricacies of the Customer Support Services recruitment sector.<br> Excellent communication and interpersonal skills to engage with diverse professional profiles.<br> Highly self-motivated with the ability to manage your own schedule effectively.<br></span> </div>
Joshi Real Estate
UAE - Dubai
<p>Post-handover relationship lead. Snagging, furnishing, tenancy and the small lifestyle requests that keep JRE clients calling us first.</p> <ul> <li>Own the post-sale phase: handover, snagging, furnishing partners, tenancy</li> <li>Single point of contact for residents across the JRE portfolio</li> <li>Work closely with the advisory desk so concierge gracefully hands back into resale</li> <li>Hybrid: Emirates Towers HQ plus frequent on-site at client residences</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Hospitality or private-client services background. Detail-obsessed, calm under pressure, comfortable coordinating trades and vendors. Real-estate experience is welcome but not required.</p>
Emirates Islamic Bank
UAE - Abu Dhabi
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<p><strong>Job Purpose</strong></p><br><p>As a Service Ambassador, you will be the first point of contact for customers visiting the branch, ensuring a seamless banking experience by welcoming customers, managing branch traffic, supporting digital adoption, and directing customers to the appropriate services.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Greet and assist customers in a professional and friendly manner.</li><li>Manage customer flow and reduce waiting times within the branch.</li><li>Guide customers on self-service and digital banking channels.</li><li>Identify customer needs and direct them to the appropriate branch representative.</li><li>Support customer onboarding and basic service requests.</li><li>Promote Emirates Islamic products, services, and digital solutions.</li><li>Ensure excellent customer experience and maintain service quality standards.</li><li>Adhere to bank policies, procedures, and compliance requirements.</li></ul><p><strong>Qualifications & Experience</strong></p><br><ul><li>High School Diploma or Bachelor's Degree preferred.</li><li>1-2 years of customer service, hospitality, retail, or banking experience.</li><li>Strong communication and interpersonal skills.</li><li>Customer-focused with a positive and professional attitude.</li><li>UAE National preferred.</li></ul><p><strong>Skills</strong></p><br><ul><li>Customer Service Excellence</li><li>Communication & Relationship Building</li><li>Problem Solving</li><li>Sales Awareness</li><li>Digital Banking Knowledge</li><li>Teamwork & Collaboration</li></ul><p><strong>What We Offer</strong></p><br><ul><li>Competitive salary and benefits.</li><li>Career development opportunities.</li><li>Learning & development programs.</li><li>Healthcare and employee banking benefits.</li><li>Inclusive and collaborative work environment.</li></ul><br> </div>
Ziva0103
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<p>POSITION DESCRIPTION</p><p><b>Client Services Manager</b></p><p>Client Services Department</p><p><br></p><p><b>1. Particulars</b></p><p><br></p><p>POSITION TITLE</p><p>Client Services Manager</p><p>DEPARTMENT</p><p>Client Services</p><p>REPORTS TO</p><p>Head of Client Services</p><p>DIRECT REPORTS</p><p>Two to three Project Managers</p><p>PORTFOLIO</p><p>Three to five client accounts</p><p>LOCATION</p><p>Dubai, United Arab Emirates. Office-based.</p><p>CONTRACT</p><p>Full-time, permanent</p><p><br></p><p><b>2. Purpose of the role</b></p><p><br></p><p>The Client Services Manager holds commercial and relationship ownership of a defined portfolio of client accounts, and line management of the Project Managers who deliver them. The role is accountable for account health, contract utilisation, renewal readiness and the professional development of the project management team within its pod.</p><p><b>3. Scope of the role</b></p><p><br></p><p>The role combines portfolio management with direct delivery. In addition to holding three to five portfolios as Client Services Manager, you will act as Project Manager on one to two of those accounts. This is intended to keep commercial ownership connected to delivery reality.</p><p><br></p><p>COMPONENT OF THE ROLE</p><p>INDICATIVE ALLOCATION</p><p>ACCOUNTABLE TO</p><p>Client Services Manager. Portfolio ownership, client relationships, commercial governance and line management.</p><p>60 – 70%</p><p>Head of Client Services</p><p>Project Manager. Direct delivery management on one to two accounts within the portfolio.</p><p>30 – 40%</p><p>Head of Client Services</p><p><br></p><p>Candidates should note that the role requires current, practical project management capability. It is not a purely supervisory position.</p><p><br></p><p><b>4. Key accountabilities</b></p><p><br></p><p><b>4.1 Client relationship ownership</b></p><p>● Act as the principal client contact at senior stakeholder level across the assigned portfolio.</p><p>● Identify emerging client concerns and address them before they require escalation.</p><p>● Represent Mobii in person at presentations, steering committees, workshops and delivery milestones.</p><p><b>4.2 Direct delivery management</b></p><p>● Act as Project Manager on one to two accounts within the portfolio.</p><p>● Maintain project plans, delivery cadence, status reporting and meeting records for those accounts.</p><p>● Manage scope, change control and release gates to the standard expected of the wider team.</p><p><b>4.3 Commercial governance</b></p><p>● Own the monthly contracted support hour budget across the portfolio, ensuring hours are fully utilised, accurately recorded and not exceeded without written approval.</p><p>● Review account health weekly and lead the remediation response where an account is flagged at risk.</p><p>● Support the Head of Client Services on renewal strategy, scope variation and commercial positioning.</p><p>● Identify and qualify growth opportunities within existing accounts, presenting a supporting business case.</p><p><b>4.4 Line management</b></p><p>● Line-manage two to three Project Managers, including weekly one-to-ones, coaching and formal performance review.</p><p>● Hold the team accountable for delivery timelines, process adherence and quality of client communication.</p><p>● Onboard new Project Managers against a graduated portfolio and defined competency milestones.</p><p>● Escalate resourcing constraints and delivery risk to the Head of Client Services in advance of client impact.</p><p><b>4.5 Process and standards</b></p><p>● Ensure the pod operates within the department's briefing, change control and deployment procedures.</p><p>● Lead change request discussions with clients, maintaining process discipline while preserving the relationship.</p><p>● Review and approve client-facing documentation issued by the pod.</p><p><br></p><p><b>5. Person specification</b></p><p><br></p><p><b>5.1 Essential</b></p><p>● A minimum of five years in a client-facing delivery role within a digital agency, technology consultancy or product organisation.</p><p>● Demonstrable experience holding multiple senior client relationships concurrently.</p><p>● Current, practical project management capability. </p><p>● Ability to operate credibly at both commercial and delivery level within the same working day.</p><p>● Commercial literacy sufficient to discuss scope, budget, utilisation and value with confidence.</p><p>● Excellent written and spoken English, to a standard appropriate for senior client correspondence.</p><p>● Demonstrated organisational discipline and independent follow-through.</p><p>● Prior line management or structured mentoring experience.</p><p>● Resident in Dubai, or able to relocate, and available to work on-site full time.</p><p><br></p><p><b>6. Performance measures</b></p><p><br></p><p>Performance will be reviewed quarterly against the following measures.</p><p><br></p><p>MEASURE</p><p>BASIS OF ASSESSMENT</p><p><b>Account health</b></p><p>Health status across the assigned portfolio and trend over the review period.</p><p><b>Contract utilisation</b></p><p>Variance of consumed against allocated support hours, within a tolerance of plus or minus ten per cent.</p><p><b>Retention and renewal</b></p><p>Renewal outcomes and commercial terms achieved on portfolio accounts.</p><p><b>Direct delivery</b></p><p>Delivery performance on the accounts personally managed.</p><p><b>Team development</b></p><p>Progression, retention and assessed capability of the Project Managers managed.</p><p><b>Escalation containment</b></p><p>Proportion of issues resolved within the pod without client escalation.</p><p><br></p><p><b>7. Key relationships</b></p><p><br></p><p>INTERNAL</p><p>Head of Client Services, Project Managers, Technical Director, Head of UX/UI, Business Analysts, Quality Assurance</p><p>EXTERNAL</p><p>Client senior stakeholders, marketing and digital leads, client project and support teams</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><p>● Experience within a mobile or digital product agency.</p><p>● Familiarity with agile delivery methods and product development lifecycles.</p><p>● Experience administering annual maintenance contracts, retainers or service level agreements.</p><p>● Exposure to enterprise or public sector clients in the UAE or wider GCC.</p><p>● Working knowledge of Arabic.</p><p><br></p></div>
Imperial Citizenship
UAE - Dubai
<p>PLEASE READ CAREFULLY BEFORE APPLYING!
THIS POSITION IS FOR FEMALE APPLICANTS ONLY WHO ARE AVAILABLE TO JOIN IMMEDIATELY.
We’re looking for someone who is:
? Professional, presentable and well-groomed with a polished client-facing demeanor.
? An excellent English communicator.
? Confident and comfortable dealing with clients.
? Organized, detail-oriented and good at multitasking.
? Proactive, adaptable and willing to learn.
? Comfortable handling both front-office and client service responsibilities</p><p>The role includes managing reception and client inquiries, coordinating appointments, assisting with passport renewals, document procurement, visa and corporate services and supporting other existing and new services as they come along.
Experience in client services, administration, hospitality, immigration, corporate services, or a similar role is an advantage.
UAE experience is preferred.</p>
UAE - Dubai
About the Role<p><br></p><p>We are looking for a <strong>Private Client Manager – Corporate Services</strong> to manage a portfolio of private and corporate clients and act as their primary point of contact for their administrative and corporate requirements in the UAE.</p><p>This is a <strong>hands-on, client-facing role</strong> for someone who enjoys solving problems, coordinating across different teams and taking ownership of matters from start to finish.</p><p>You will work closely with clients as well as internal specialists across Accounting, Tax, Legal, Compliance and Operations, and coordinate with external parties including PROs, Free Zones, government authorities and banks.</p><p><br></p><p><strong>This is not a back-office administrative position. You will personally own a portfolio of clients and be responsible for ensuring their requests are followed through until completion.</strong></p><p><br></p>Key Responsibilities<ul><li>Manage and develop relationships with a portfolio of private and corporate clients.</li><li>Act as the main point of contact for clients' day-to-day corporate and administrative requirements.</li><li>Coordinate company incorporations, amendments, licence renewals and related corporate matters.</li><li>Coordinate visa applications, renewals, Emirates IDs, dependent visas, re-entry permits and other immigration-related matters.</li><li>Coordinate with PROs, Free Zones and government authorities to ensure client requests are processed efficiently.</li><li>Assist clients with corporate and personal bank account opening processes and follow up on outstanding requirements.</li><li>Coordinate KYC, compliance and documentation requests.</li><li>Liaise with Accounting, VAT and Corporate Tax teams on client requirements.</li><li>Coordinate with Legal and other internal specialists when required.</li><li>Support clients with foundations, corporate structures and related documentation.</li><li>Monitor important deadlines, renewals and outstanding client requirements.</li><li>Handle general administrative and corporate requests from clients.</li><li>Provide first-level guidance and coordinate with the relevant specialist where technical advice is required.</li><li>Maintain regular communication with clients and provide clear updates on the progress of their requests.</li><li>Proactively follow up with internal teams and external service providers until matters are fully resolved.</li><li>Identify potential issues or delays and take action before they become problems.</li><li>Maintain accurate records of client matters, deadlines and follow-ups.</li></ul><p><br></p><p><strong>You should be someone who:</strong></p><ul><li>Takes responsibility without needing constant follow-up.</li><li>Is proactive and naturally looks for solutions.</li><li>Follows through on commitments.</li><li>Responds quickly and keeps clients informed.</li><li>Can manage multiple priorities simultaneously.</li><li>Is comfortable coordinating with different departments and external parties.</li><li>Enjoys working in a fast-paced, client-focused environment.</li></ul><p><br></p>Candidate Profile<ul><li><strong>3+ years of experience</strong> in corporate services, business setup, fiduciary services, trust administration, private client services, wealth administration, family office, private banking client services or a similar environment.</li><li>Strong UAE experience and familiarity with UAE corporate and administrative processes.</li><li>Experience dealing directly with clients and managing multiple client matters simultaneously.</li><li>Good understanding of company incorporation, licensing, visas, banking, KYC/compliance and related UAE processes.</li><li>Experience coordinating with PROs, Free Zones, banks, government authorities and internal specialists.</li><li>Strong organisational and follow-up skills.</li><li>Excellent written and verbal communication skills.</li><li>Comfortable communicating with clients through email, WhatsApp and telephone.</li><li>Strong attention to detail and ability to manage deadlines.</li><li>Practical, resourceful and solution-oriented approach.</li><li>Ability to work independently while knowing when to involve the relevant specialist.</li><li>Commercial awareness and a strong service-oriented approach.</li></ul><p><br></p>Advantageous<ul><li><strong>French language skills are highly advantageous.</strong></li><li><strong>Experience working with HNWIs, private clients or international clients.</strong></li><li><strong>Experience in DIFC or ADGM corporate services.</strong></li><li><strong>Experience with foundations, fiduciary structures or corporate structuring.</strong></li><li><strong>Previous experience in a premium business setup or corporate services environment.</strong></li><li><strong>Experience working with Accounting, Tax, Legal or Compliance teams.</strong></li></ul><p><br></p>What We Offer<ul><li>Competitive salary based on experience.</li><li>Professional and international working environment.</li><li>Exposure to a diverse portfolio of private and corporate clients.</li><li>Opportunity to work across corporate services, accounting, tax, legal and compliance functions.</li><li>A role with significant client ownership and responsibility.</li><li>Opportunities for professional growth within a growing corporate services environment.</li></ul><p><br></p>
Executive Source HR Consultancy
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Job Purpose</p><p>Provide strategic leadership for the Bank’s Central Operations function, with overall accountability for operational excellence, service delivery, governance, risk, resilience, regulatory compliance, and transformation. Lead multiple centralized operations units and ensure efficient, scalable, controlled, and client-focused service delivery across the Bank.</p><p>Key Responsibilities</p><ul><li>Define and execute the Central Operations strategy aligned with the Bank’s business and risk objectives.</li><li>Oversee operational performance, service quality, controls, resilience, and regulatory compliance.</li><li>Establish operating models, SLAs, KPIs, governance frameworks, and performance standards.</li><li>Drive process optimization, automation, digitalization, and operational transformation.</li><li>Manage operational risks, incidents, remediation, business continuity, and control effectiveness.</li><li>Partner with Business, Technology, Risk, Compliance, Legal, Finance, Wealth Management, and Digital to improve end-to-end client and operational journeys.</li><li>Own the function’s budget, workforce strategy, resource planning, and transformation investments.</li><li>Lead senior teams, develop talent, and build a culture of accountability, innovation, and continuous improvement.</li><li>Report operational performance, risks, and transformation progress to Executive Management and relevant governance committees.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Qualifications</p><ul><li>15+ years of banking experience with significant senior leadership exposure in Central Operations, Client Services, Customer Experience, Service Operations, or Business Operations/Back Office.</li><li>Proven experience leading enterprise-wide banking operations and multiple large-scale units.</li><li>Strong expertise in operational risk, governance, regulatory compliance, business continuity, controls, and transformation.</li><li>Proven track record in process re-engineering, automation, cost optimization, and operational excellence.</li><li>Strong understanding of end-to-end banking operations and client journeys.</li><li>Excellent strategic leadership, stakeholder management, governance, and decision-making skills.</li><li>Experience dealing with senior management, Board/committees, regulators, and cross-functional stakeholders is highly advantageous.</li></ul><p><br></p></div>
NATIONAL GENERAL INSURANCE CO (P.J.S.C)
UAE - Dubai
<ul><li>Achieve assigned sales targets within given time limits in a monthly, quarterly and annual time period</li><li>Provide excellent customer services to clients</li><li>Maintain positive and healthy professional relationships with technical teams</li><li>Acquire product knowledge and keep updated with any product or market changes</li><li>Possess market knowledge and intelligence</li><li>Keep abreast with insurance market news, changing regulations, and competitor movements and products</li><li>Submit daily, monthly and quarterly activity and production reports to management</li><li>Use of QMS: maintain log of clients visits, prospect lists and enquiries submitted</li><li>Responsible for the collection of and any outstanding premiums</li><li>Any additional tasks as assigned by manager</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Must possess strong knowledge of insurance service.</li><li>Have hands-on experience at advanced business software applications.</li><li>Well-acquainted with UAE insurance legislation and recent market changes.</li><li>UAE driving license is a must for Outdoor Sales Roles</li></ul>
NATIONAL GENERAL INSURANCE CO (P.J.S.C)
UAE - Dubai
<ul><li>Achieve assigned sales targets within given time limits in a monthly, quarterly and annual time period</li><li>Provide excellent customer services to clients</li><li>Maintain positive and healthy professional relationships with technical teams</li><li>Acquire product knowledge and keep updated with any product or market changes</li><li>Possess market knowledge and intelligence</li><li>Keep abreast with insurance market news, changing regulations, and competitor movements and products</li><li>Submit daily, monthly and quarterly activity and production reports to management</li><li>Use of QMS: maintain log of clients visits, prospect lists and enquiries submitted</li><li>Responsible for the collection of and any outstanding premiums</li><li>Any additional tasks as assigned by manager</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Must possess strong knowledge of insurance service.</li><li>Have hands-on experience at advanced business software applications.</li><li>Well-acquainted with UAE insurance legislation and recent market changes.</li><li>UAE driving license is a must for Outdoor Sales Roles</li></ul>
Citco
UAE - Abu Dhabi
<p>The SVP will be heavily involved in securing new business as well as manage existing client relationships and onboardings, will have a lead role in global/local initiatives interacting with other Citco global offices and technology groups. The integration team is the central point of contact for the client both technical and support during onboarding. The role involves dealing with the senior management of all the organizations that interact with Citco Fund Services.</p><p>Qualifications</p><ul><li>Degree qualified or related professional qualification</li></ul><p>Experiences</p><ul><li>5+ years of project management experience</li><li>5+ years of client services within the asset management industry</li><li>5+ years of people and resource management experience</li><li>10+ years in the financial services industry</li><li>Proven interest in the financial markets and funds industry</li><li>Proven Project Management Experience</li><li>Proven Business Analysis Experience</li><li>Proficient in Microsoft Office applications</li><li>Ability to handle several projects and different stakeholders simultaneously, and prioritize work based on deadlines</li><li>A team player who can work well within the function to deliver a quality service</li><li>Strong sense of ownership and accountability of work product</li><li>Creative and innovative</li><li>Continuous improvement</li></ul><p>Desirable</p><ul><li>Accounting experience (Desirable)</li><li>Middle Office experience (Desirable)</li><li>Project Manager Qualifications (Desirable)</li><li>Relationship Management Experience (Desirable)</li></ul><p>Sales Preparation: Participate in marketing and sales pitches; effectively demonstrate and communicate Citco s workflows, best practices and technologies</p><ul><li>Request for proposal/information assistance</li><li>Direct source of information to Business Development Stakeholder in the development of new clients/business</li><li>AA / SLA negotiation</li><li>Manage requested Proof of Concepts for sales pitches</li></ul><p>Project Manage External:</p><ul><li>New client launches/conversions</li><li>New Business Existing Client (NBEC) launches</li><li>Onboarding of Ancillary services</li><li>Coordinate with all relevant teams to ensure internal workflows will meet client needs and they capture any unique sets of requirements.</li><li>Coordinate with both internal and external stakeholders to ensure the project scope is documented, agreed and completed at planning phases.</li><li>Major SLA changes</li></ul><p>Project Manage Internal:</p><ul><li>Actively participate in departmental and company-wide projects.</li><li>Process Improvements</li><li>Oversee and manage strategic initiatives within the Client Integration team</li><li>Identify issues/concerns and recommend company-wide solutions for any/all high risk projects</li></ul><p>Administrative Reporting:</p><ul><li>Tracking of projects, progress, status and deadlines</li><li>MIS Reporting</li><li>Actively manage operational risk monthly reporting on status reports and key development issues to external clients and executive management team.</li><li>Ensure strong emphasis on escalation and complaints management within the team and within the department.</li><li>Ensure fluid execution and strategy for work forecasting and allocation</li></ul><p>Management:</p><ul><li>In partnership with the Executive Vice President, oversee the resolution of complex client issues.</li><li>Management of virtual teams</li><li>Pipeline/Project/Resourcing Management Oversight, Recruitment, Training and Development.</li><li>Review departmental procedures and policies and help ensure adherence to these procedures'</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree qualified or related professional qualification</li><li>5+ years of project management experience</li><li>5+ years of client services within the asset management industry</li><li>5+ years of people and resource management experience</li><li>10+ years in the financial services industry</li><li>Proven interest in the financial markets and funds industry</li><li>Proven Project Management Experience</li><li>Proven Business Analysis Experience</li><li>Proficient in Microsoft Office applications</li><li>Ability to handle several projects and different stakeholders simultaneously, and prioritize work based on deadlines</li><li>A team player who can work well within the function to deliver a quality service</li><li>Strong sense of ownership and accountability of work product</li><li>Creative and innovative</li><li>Continuous improvement</li><li>Accounting experience (Desirable)</li><li>Middle Office experience (Desirable)</li><li>Project Manager Qualifications (Desirable)</li><li>Relationship Management Experience (Desirable)</li></ul>
BLUE OAK CO LLC
UAE - Dubai
<p><strong>We’re Hiring: Relationship Manager | Dubai | Russian Speaking</strong></p><p><strong>Our company has supported businesses in the UAE for over 16 years. As our client base grows, we’re expanding our Client Services team and looking for Relationship Managers who know UAE corporate services and want to own their client portfolio.</strong></p><p><br></p><p><strong>What you’ll do</strong></p><ul><li>Act as the main point of contact for company formation, license renewals, visas and Golden Visa applications</li><li>Grow your portfolio by cross-selling accounting, VAT, corporate tax and compliance services</li><li>Run client onboarding and KYC in line with UAE AML/CFT requirements</li><li>Work closely with our PRO, accounting and tax teams to deliver on time</li></ul><p><br></p><p><strong>What we’re looking for</strong></p><ul><li>2+ years in UAE corporate services, business setup or a client-facing advisory role</li><li>Working knowledge of free zone and mainland setup processes</li><li>Working understanding of Accounting & Taxation in the UAE</li><li>A commercial mindset and a track record of growing client revenue</li><li>Fluent Russian and strong written and spoken English</li><li>A senior expert that takes real ownership</li></ul><p><br></p><p>#Hiring #DubaiJobs #RelationshipManager #CorporateServices #BusinessSetup #UAEJobs #RussianSpeaking</p>
UAE - Dubai
<p> Fox Talent is hiring: Senior Account Manager, Client Services</p><p> Dubai, UAE | Office-based (WFH Fridays) | Full-time</p><p><br></p><p>Salary: Up to AED 30,000 per month </p><p><br></p><p>We're partnering with an independent, boutique creative agency specialising in experiential marketing and events to find a Senior Account Manager to join their growing Client Services team.</p><p><br></p><p><strong>The Company</strong></p><p>Our client works from first idea to final execution, bringing together creative thinking, crafted environments and exceptional people to deliver brand experiences where every detail is intentional. Their integrated Creative, Production and talent teams cover the full lifecycle of an experience, from concept and creative development through to build, on-ground execution and guest experience, for some of the world's most recognisable luxury and blue-chip brands.</p><p><br></p><p>They have solid foundations and real momentum but still think and move like a start-up. Their model is intentional: fewer clients, deeper relationships, repeat work. They see themselves as an extension of their clients' teams, not just a supplier, and they're building a culture where people are given honest expectations, real investment and space to grow. They're expanding quickly across the GCC, and whoever joins now will have genuine influence over how the business takes shape.</p><p><br></p><p><strong>The Role </strong></p><p>As Senior Account Manager, you'll sit at the centre of everything as the link between clients and the Creative and Production teams. You'll be the person clients rely on and the person the team looks to for direction. You'll manage accounts end-to-end, lead junior team members and help shape new business, and you'll be as comfortable in a client meeting as you are on-site during a live build.</p><p><br></p><p>– Lead day-to-day client relationships as the primary point of contact</p><p>– Build long-term partnerships focused on repeat business and account growth</p><p>– Translate client objectives into clear briefs for internal teams</p><p>– Lead client meetings, presentations and calls with confidence</p><p>– Lead projects from brief to delivery, managing timelines, budgets and resources</p><p>– Produce and present clear, visually compelling presentations (Keynote or Pitch)</p><p>– Own project budgets: track spend, flag risks and reconcile on completion</p><p>– Work closely with Creative and Production to deliver on brief and on time</p><p>– Bring solid working knowledge of production. You don't need to be a specialist, but you should know enough to have informed conversations and spot problems early</p><p>– Brief, manage and negotiate with suppliers across fabrication, AV, logistics and more</p><p>– Maintain strong supplier relationships and ensure quality from all third parties</p><p>– Guide and support junior team members with direction and feedback</p><p>– Contribute to new business pitches with client insight and production knowledge</p><p><br></p><p><strong>The Ideal Candidate</strong></p><p>– Atleast 5 years of proven account management experience in an experiential, events or creative agency</p><p>– A track record of growing accounts and driving repeat business</p><p>– Confident, clear and commercially aware client-facing skills</p><p>– End-to-end project delivery experience, including budget ownership</p><p>– Comfort briefing and negotiating with production suppliers</p><p>– Proficiency in Keynote or Pitch</p><p>– Experience managing or mentoring junior team members</p><p>– Highly organised, solutions-focused and calm under pressure</p><p>– Pride in the detail and high personal standards</p><p><br></p><p>No unnecessary hierarchy, no politics, just a team who genuinely care about the work and show up for each other.</p><p><br></p><p>Interested? Apply via this post, send your CV to ahartley@huntwithfox.com</p>