Customer Services
11514
Jobs Found
Mintlayer
UAE - Abu Dhabi
<p> <strong>ABOUT THE ROLE</strong> </p> <p>The IR Officer works directly with the IR Director and Manager on a live Pre-Series A and the launch of the region's most ambitious Bitcoin finance platform. The meetings you schedule, the documents you manage, and the CRM you maintain are all real not training exercises.</p> <p> <strong>WHAT YOU WILL OWN</strong> </p> <ul> <li>Manage investor meeting scheduling and logistics for the IR Director and senior leadership</li> <li>Maintain document management for the investor data room</li> <li>Update the investor CRM with meeting notes, commitment tracking, and follow-up actions</li> <li>Support drafting and production of quarterly LP reports and investor updates</li> <li>Manage the inbound investor inquiry inbox</li> <li>Assist with roadshow preparation: travel and meeting logistics</li> <li>Build toward the Manager role by progressively taking ownership of correspondence and reporting</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li>2+ years in finance, IR support, or institutional client services</li> <li>Highly organized and responsive under deadline pressure</li> <li>Strong writing skills assists on LP communication drafts</li> <li>Interest in crypto and digital assets required</li> </ul>
UAE - Dubai
IMPORTANT: Please ensure that relevant AI-related skills are included in appropriate external job postings and coordinate this in advance with your hiring manager. Be aware that the percentage of externally posted jobs featuring AI skills is monitored (KPI “Job Posting AI-Readiness”) and is included in regular OE reports as part of Allianz’s workforce transformation. If you have any questions, please contact your Head of Recruiting/Talent Acquisition.<br><br><strong>AI-related Skills/terms Relevant For All Roles (examples)<br><br></strong><ul><li>(Generative) Artificial Intelligence or GenAI or AI</li><li>Data Analysis</li><li>(Microsoft) Copilot</li><li>ChatGPT<br><br></li></ul><strong>AI-related Skills/terms Relevant For All Data/Tech Roles (examples)<br><br></strong><ul><li>Python</li><li>TensorFlow</li><li>PyTorch</li><li>Language modeling</li><li>Natural Language Processing (NLP)</li><li>Machine Learning<br><br></li></ul>105114 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent<br><br>Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer"<br><br>xxx
UAE - Dubai
IMPORTANT: Please ensure that relevant AI-related skills are included in appropriate external job postings and coordinate this in advance with your hiring manager. Be aware that the percentage of externally posted jobs featuring AI skills is monitored (KPI “Job Posting AI-Readiness”) and is included in regular OE reports as part of Allianz’s workforce transformation. If you have any questions, please contact your Head of Recruiting/Talent Acquisition.<br><br><strong>AI-related Skills/terms Relevant For All Roles (examples)<br><br></strong><ul><li>(Generative) Artificial Intelligence or GenAI or AI</li><li>Data Analysis</li><li>(Microsoft) Copilot</li><li>ChatGPT<br><br></li></ul><strong>AI-related Skills/terms Relevant For All Data/Tech Roles (examples)<br><br></strong><ul><li>Python</li><li>TensorFlow</li><li>PyTorch</li><li>Language modeling</li><li>Natural Language Processing (NLP)</li><li>Machine Learning<br><br></li></ul>98862 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent<br><br>Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer"<br><br>xxxx
MBC Management Consultancies
UAE - Dubai
<p>Telesales Representative Need to have the following attributes to be effective on the job: </p><ul><li><p>Outbound with UAE cold calling experience </p></li><li><p>Expert in Leads Generation </p></li><li><p>Experienced in Appointment setting </p></li><li><p>Expertise in sourcing online database </p></li><li><p>Sales driven person and goal oriented </p></li><li><p>Excellent communication skills and strong telephone mannerisms </p></li><li><p>Proven track record in a sales environment </p></li><li><p>Ability to write detailed follow up notes for business reporting </p></li><li><p>Mature attitude with a capability to discuss business issues </p></li><li><p>Friendly personality and team player </p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Researching Database Online and Search Engine </p></li><li><p>Make telephone calls to prospects </p></li><li><p>Set up Appointments with prospective clients </p></li><li><p>Initiate Email campaigns </p></li><li><p>Completing call notes and call reports as necessary and updating them in the CRM. </p></li><li><p>Maintain timely Follow-up’s with prospective clients </p></li><li><p>Maintain professional relationship with existing clients to cross sell and keep the clients updated </p></li><li><p>Keep accurate and detailed records of calls made and results achieved </p></li><li><p>Understand and manage personal performance on a daily basis </p></li><li><p>Attend campaign briefings </p></li><li><p>Demonstrate a thorough understanding of our clients services and the objectives of specific campaigns </p></li><li><p>Record details of opportunities and lead notes.</p></li></ul>
SC Dubai
UAE - Dubai
<p><strong>We’re Hiring: Relationship Manager | Dubai | Russian Speaking</strong></p><p><strong>Solutions & Management (SNM) has supported businesses in the UAE for over 16 years. As our client base grows, we’re expanding our Client Services team and looking for Relationship Managers who know UAE corporate services and want to own their client portfolio.</strong></p><p><br></p><p><strong>What you’ll do</strong></p><ul><li>Act as the main point of contact for company formation, licence renewals, visas and Golden Visa applications</li><li>Grow your portfolio by cross-selling accounting, VAT, corporate tax and compliance services</li><li>Run client onboarding and KYC in line with UAE AML/CFT requirements</li><li>Work closely with our PRO, accounting and tax teams to deliver on time</li></ul><p><br></p><p><strong>What we’re looking for</strong></p><ul><li>2+ years in UAE corporate services, business setup or a client-facing advisory role</li><li>Working knowledge of free zone and mainland setup processes</li><li>A commercial mindset and a track record of growing client revenue</li><li>Fluent Russian and strong written and spoken English</li></ul><p><br></p><p><strong>What we offer</strong></p><ul><li>AED 10,000 fixed salary plus commission on new business and renewals</li><li>UAE visa, medical insurance and annual leave</li><li>Training in AML, VAT and corporate tax</li><li>A senior team that gives you real ownership</li></ul><p><br></p><p>#Hiring #DubaiJobs #RelationshipManager #CorporateServices #BusinessSetup #UAEJobs #RussianSpeaking</p>
UAE - Dubai
Role: Customer Relationship Officer <br> Location: BR-Shaikh Zayed Road Branch, Dubai <br><br> Role Purpose:<br><br> Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency<br> <br> Key Accountabilities of the role <br><br> RESPONSIBILITIES:<br><br>Deposit account documentation.<br><br>Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.<br><br>Finance account documentation.<br><br>Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.<br><br>Sales-Management of service delivery.<br><br>Sell and cross sell ADIB’s products and promote ADIB’s image<br><br>Staff Management and coordination.<br><br> Management of subordinates, plan their training and appraisal.<br><br>Perform other task specified by Management.<br><br>Results Required<br><br><br> Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets. Continuous Improvement – Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services. Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations. <br><br><br><br>Specialist Skills / Technical Knowledge Required for this role: <br><br><br> Broad knowledge of ADIB’s Retail Banking financial products & services Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures Good Knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE General awareness of competitors in the local market Fair knowledge of service standards Training skills Sales skills Management Information skills
April Fine Paper Trading Middle East FZE
UAE - Dubai
<ul><li><p>To manage sales activity for the Board business with assigned territory to meet the organization’s short and long-term business objectives.</p></li><li><p>Must have B2B sales experience.</p></li><li><p>Responsible for P&L accountabilities | management</p></li><li><p>Responsible for the sales activity in assigned territory for the Board business, meeting budget targets, sales allocation, sales operation & planning coordination, key customer relationship management, and customer services.</p></li><li><p>Develop good customer base to grow the Board business; manage the relationship with key customers.</p></li><li><p>Establish the sales forces based in key international markets; manage, motivate and develop the sales forces.</p></li><li><p>Drive the transformation from product sales to solution sales.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor degree in any discipline. MBA preferred.</p></li><li><p>At least 8-14 years of successful commercial management experience in Board products or adjacent sectors along the packaging value chain proven record of accomplishment in the management of sizable commercial activities at the regional level. Strong understanding of packaging market dynamics, relevant product knowledge and customer needs.</p></li><li><p>Commercially well versed to manage B to B Business</p></li><li><p>Familiar with international trading terms and best practice.</p></li><li><p>Excellent interpersonal, writing and presentation skills. Good leadership and people management skills. Resilient; willing and able to be hands-on; good at numbers.</p></li><li><p>Proficient in English.</p></li></ul>
UAE
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<br><p>Some careers have more impact than others. </p><br><br><p><br>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. </p><br><br><br><p>HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.</p><br><br><p><br>Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. We are currently seeking an ambitious individual to join our Issuer Services (ISV) Team as a Client Service Manager in Dubai, U.A.E.</p><br><br><br><br><p>In this role, you will:</p><br><br><br><p><br>• Build and maintain strong customer relationships, ensuring ISV requirements are understood by clients and that client needs, industry developments, and competitor insights are communicated within ISV (including liaison with GRMs and client visits).<br>• Monitor service level agreement (SLA) performance by collating data, providing feedback, resolving operational gaps, and implementing action plans where SLAs are missed by ISV or the client.• Run formal client surveys to gather feedback and drive service improvements.<br>• Identify retention and growth opportunities and support the Business Development Manager with new business development.<br>• Service a broad range of products including conventional bonds, structured finance, project and infrastructure finance, syndicated loans, project bonds, Islamic finance, and escrows.<br>• Manage transactions across key agency roles (e.g., paying/fiscal/escrow agent, custodian, account bank, cash manager, facility/security agent) and coordinate amendments with external counsel and internal stakeholders.<br>• Partner with Transaction Managers to ensure smooth onboarding of new transactions, successful post-closing handover, and effective ongoing administration.<br>• Oversee non-operational deal activities (e.g., closings, amendments, waivers/consents, internal reviews) and act as the key escalation point for deal issues.<br>• Collaborate with Client Services teams across ISV offices and provide operational support to Centre of Excellence teams in Malaysia and India, acting as an escalation point for portfolio-related issues.<br>• Proactively monitor new mandates/bids to flag operational risks early, assess viability of non-core client requests, support sales pitches with Business Development, and drive process/technology improvements to enhance client onboarding and servicing.</p><br><br><br><br><p>To be successful in the role, you should meet the following requirements:</p><br><br><br><p><br>• Previous experience in a Client Services role within Issuer Services/Securities Services<br>• Strong networking and presentation skills required to build and enhance client relationships• Strong client network in the MENAT market would be a preference<br>• Strong system and modelling skills<br>• Proven ability to communicate with several teams on a daily basis both locally and globally.<br>• Ability to multi-task and manage frequently changing priorities.<br>• Sound understanding of legal documentation governing roles/products supported.<br>• A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.</p><br><br><br><p><br>You’ll achieve more at HSBC. </p><br><br><p> <br>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br>Issued by The Hong Kong and Shanghai Banking Corporation Limited.</p><br><br><br> </div>
OA- Mastercard
UAE - Abu Dhabi
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<br><p><b>Job Title:</b></p><br><br><br><br><br><br>Vice President, Product Management, Advanced Analytics and AI<br><p> <b>Overview:</b></p><br><br><br>Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers make smarter decisions and drive better outcomes. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting & innovation services in payments and beyond, data insights and analytics solutions as well as loyalty and marketing programs and platforms.<br>Within the Services organization, the Business & Market Insights product organization is focused on creating and delivering superior products and services that equip our clients with the right data-powered solutions, insights, and advisory services, to drive confident decision-making for better outcomes. This team is accountable for ensuring we are growing our business through thoughtful product road mapping that evolves our solution sets to meet existing and new use cases, influencing global product managers to ensure the solutions in region are effective and partnering with our Services Business Development and Client Services teams to drive relevant go-to-market solutions for our customers in the region.<br>This role is part of the Business & Market Insights EEMEA product team and is responsible for the product management and development of Advanced Analytics and AI products and solutions for the EEMEA region.<br>Key responsibilities of this role include:<br>- Owning and driving the regional strategy and P&L aspirations of the Advanced Analytics and AI in EEMEA in close coordination with the regional Services business leads, Sales specialists, Delivery organization<br>- Determining and driving forward the product innovation agenda and product roadmap in partnership with the global product leads and regional stakeholders<br>- Leading the development and commercialization of new analytics and AI solutions tailored for the region in collaboration with the business development teams, client services teams and external partners<br>- Leading team members located in each division supporting division priorities and large analytics and AI opportunities in close collaboration with the divisional Services leadership team<br>- Ensuring flawless delivery of the products and maintaining the highest standards of quality in our customer relationships<br>- Interface with Mastercard leadership across the organization to represent the suite of capabilities and products<br>- Monitor external environment to ensure our solutions remain market leading/competitive<br>Candidates for this role will likely have answered ‘yes’ to the following questions:<br>- Do you have a track record of successfully managing a P&L?<br>- Are you passionate about driving smarter decisions and better outcomes for customers?<br>- Are you comfortable with advanced analytics and AI topics, and addressing client challenges with data driven advisory solutions?<br>- Are you flexible to engage on strategic issues, drive detailed execution plans to address client needs by directing and managing a high capability team?<br>- Can you lead by example and role up your sleeves to develop/deliver work-product?<br>- Do you have a background in building products and developing intellectual capital?<br>- Do you have experience successfully leading teams and developing talent?<br>- Are you motivated by working in a flat hierarchy and making broad contributions?<br>All About You<br>- Experience with data, advanced analytics, AI, technology platforms, and emerging trends<br>- Proven track record in leading and growing product line P&Ls<br>- Strong leadership and influencing skills<br>- Drives a collaborative culture across global and regional teams towards desired outcomes<br>- Interest in advanced analytics & AI and desire to apply technology to solve problems<br>- Communicates with impact and demonstrated ability to build relationships with senior executives in a matrixed multi-cultural environment<br>- Knowledge of the financial services industry (retail banking, digital payments) and the non-financial services sector (retail & commerce, digital players)<br>- Intellectually curious and passionate about new applications, technologies and solutions<br>- Bachelor’s degree required<br><br>To find salary ranges and other disclosures for US and Europe countries where applicable, visit https://hrportal.ehr.com/mastercard/Home/Compensation/Compensation/more#. In the US, see link for “salary structures”. For more information on benefits, visit People Place and review the tabs for Benefits and for Time Off & Leave.<br> </div>
UAE - Dubai
<p>A Dubai-based client is looking to hire an <strong>Accountant</strong> to join its finance team.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage month-end, quarter-end and year-end closing activities, including journal entries, accruals, prepayments and balance-sheet reconciliations</li><li>Maintain the general ledger and review bank, supplier, client, intercompany and control-account reconciliations</li><li>Oversee accounts payable, accounts receivable, invoicing, client receipts and supplier payments</li><li>Manage billing across retainers, projects and ad hoc scopes, coordinating with Client Services on billing instructions and purchase-order requirements</li><li>Maintain aged receivables and collections trackers, following up on outstanding invoices and resolving billing queries</li><li>Support budgets, forecasts, variance analysis and management reporting</li><li>Coordinate audit schedules, supporting documentation and auditor queries</li><li>Ensure compliance with financial controls, statutory requirements and tax obligations</li><li>Identify and implement improvements across finance processes, reporting and systems</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>Minimum 6 years of progressive accounting and finance experience, including at least 2 years in a senior accounting capacity</li><li>Strong experience in financial reporting, closing, GL management, reconciliations, AP, AR, billing, collections and audit coordination</li><li>Bachelor’s degree in Accounting, Finance, Commerce or a related field</li><li>ACCA, CA, CPA, CMA or equivalent qualification is preferred</li><li>Strong financial reporting and accounting-software skills</li><li>Excellent English communication skills and strong attention to detail</li></ul><p><br></p><p>If you meet the above requirements, please apply with your updated CV.</p><p><br></p>
Muller & Phipps Middle East
UAE - Dubai
<strong>Job Purpose<br><br></strong>Selling Mobile phones, accessories, and telecom products in the UAE with<br><br>knowledge of the UAE market.<br><br>Key Responsibilities<br><br><ul><li> Driving a van and selling products to customers.</li><li> Delivering sales as per brand KPI matrix set by company.</li><li> Informing existing customers of new products, bundles and offers.</li><li> Increasing sales by promoting products and analyzing competitor behavior.</li><li> Signing sales contracts, taking purchase orders, and collecting timely payments.</li><li> Accounting for the safe and timeous delivery of purchased products.</li><li> Maintaining sales and delivery records, as well as meeting sales targets.</li><li> Liaising with other departments to ensure optimal customer services.</li><li> Preventing damage to the delivery van and the company products being<br><br></li></ul>transported.<br><br><ul><li> Ensuring the cleanliness of the interior and the exterior of the van.</li><li> Performing basic van maintenance tasks, such as checking tire pressure, and<br><br></li></ul>gas and oil levels.<br><br><ul><li> Align with company SOP and follow all country rules and regulations.</li><li> Do not involve and any commercial fraud and represent Muller and Phipps<br><br></li></ul>politely in the market.<br><br>Key Competencies<br><br><ul><li> Two years of Van sales experience.</li><li> Must have a valid UAE manual driving license.</li><li> Must be fluent in English & Arabic and must also be computer literate.</li><li> Demonstrable track record of over-achieving quota.</li><li> Strong verbal and written communication skills</li></ul>
robusta
UAE - Abu Dhabi
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<span>We are looking for an experienced Service Designer – Team Lead to lead the design and transformation of customer experiences across physical, digital, and assisted-service channels.<br> The successful candidate will own service experience design standards, lead the redesign of key customer-facing services, facilitate structured co-design workshops, and establish a persona-led journey design approach.<br> The role will also involve building and leading a small Service Design team and working closely with Operations, IT, Human Capital, Quality & Training, and Customer Service functions.<br> Key Responsibilities Own and establish service experience design standards across physical, digital, and assisted-service channels.<br> Lead the redesign of key energy and mobility services , including: Fuel EV Charging LPG Car Wash VIP/Value-added customer services Plan and facilitate structured ideation and co-design workshops with individual service lines and key stakeholders.<br> Establish a persona-anchored journey design methodology , ensuring design priorities are aligned with key customer segments.<br> Identify customer pain points, opportunities, and service improvements across end-to-end customer journeys.<br> Prioritize service design initiatives and recommend where design investment will deliver the greatest customer and business impact.<br> Build, lead, coach, and develop a Service Design team, including a Service Design Specialist and Analyst .<br> Represent Service Design in cross-functional delivery and governance reviews with Operations, IT, Human Capital , and other relevant stakeholders.<br> Partner with Quality & Training and Call & Service Center teams to ensure service design standards are effectively translated into frontline processes, scripts, and training materials.<br> Ensure consistency between the intended customer experience and the experience delivered across frontline and digital touchpoints.<br> Develop service blueprints, customer journey maps, personas, experience principles, and other service design deliverables as required.<br> Drive stakeholder alignment and ensure service design recommendations are translated into actionable implementation plans.<br> 7+ years of experience in Service Design, Customer Experience (CX), Experience Design, or a closely related field .<br> Proven experience leading service design or CX transformation initiatives across multiple customer touchpoints.<br> Strong experience designing end-to-end customer journeys across physical, digital, and assisted-service channels.<br> Demonstrated experience facilitating ideation, co-design, and stakeholder workshops .<br> Strong understanding of service design methodologies , including journey mapping, personas, service blueprints, customer research, and experience principles.<br> Previous experience in a team lead / managerial capacity , including coaching or managing service design professionals.<br> Strong stakeholder management skills with the ability to work effectively across business, operations, technology, and customer-facing functions.<br> Experience translating service design concepts into frontline processes, scripts, training, and operational standards .<br> Strong communication, presentation, facilitation, and problem-solving skills.<br> Ability to work onsite in Abu Dhabi for the full 3-month contract.<br> Experience working in large, complex, customer-facing organizations is highly preferred.<br> Contract Details Contract: 3 Months Location: Abu Dhabi, UAE Work Arrangement: Onsite Availability: Candidates must be available to work onsite in Abu Dhabi for the duration of the contract.<br></span> </div>
DDSC
UAE - Abu Dhabi
<p>About Company</p><p>DDSC is a dirham-backed stablecoin founded by IHC, Sirius International Holding, and First Abu Dhabi Bank (FAB), supporting the next generation of regulated digital finance. Approved by the Central Bank of the UAE (CBUAE), DDSC focuses on enabling secure and efficient digital payments, settlement, treasury operations and other institutional financial use cases. Joining DDSC means working at the intersection of financial services, digital assets, technology and regulation within a fast-growing and highly dynamic environment.</p><p><br></p><p>Key Responsibilities</p><p>• Manage customer and institutional partner enquiries, complaints, and escalations</p><p>• Handle transaction and operational support requests.</p><p>• Ensure timely and accurate resolution within agreed SLAs.</p><p>• Coordinate with Operations, Technology, Compliance, Risk, Finance, and Product teams.</p><p>• Maintain accurate case documentation and support process improvements.</p><p>• Assist with mentoring junior team members and high-priority cases</p><p><br></p><p>Key Requirements</p><p>• 6+ years’ experience in Customer Support, Customer Service, or Client Services.</p><p>• Experience in banking, fintech, payments, digital assets, Crypto exchanges, or a regulated environment preferred.</p><p>• Experience working with CRM, ticketing, or customer support platforms such as Zoho Desk, Zendesk, or similar systems.</p><p>• Strong complaint handling, case management, escalation, and SLA management skills.</p><p>• Excellent written and verbal English communication skills.</p><p>• Arabic language skills are an advantage.</p><p>• Strong analytical, problem-solving, and communication skills</p><p>• Bachelor’s degree in business, Finance, Banking, Communications, Operations, or a related field, or equivalent experience.</p><p><br></p>
UAE - Dubai
Job Summary / Introduction<br><br> Lead the Client Management function for Securities Services as a senior commercial leadership role, with responsibility for deepening strategic client relationships, growing revenue and strengthening FAB’s position across Direct Custody & Clearing, Global Custody, Fund Administration, Performance & Risk Measurement, Middle Office Outsourcing and Securities Finance. Own the P&L of the existing Securities Services client portfolio across the GCC and Egypt, with responsibility for supporting FAB’s Asia expansion as the business extends its Securities Services platform into selected growth markets. Combine strategic client planning, disciplined execution, wallet penetration and retention to deliver sustainable revenue growth and agreed financial objectives across a multimarket institutional client franchise. Provide experienced leadership to a high-performing Client Management organisation across Service Directors, RFP and Transitions, setting the standards for senior client engagement, execution quality, implementation discipline and cross-functional delivery with Product, Sales and Operations.<br><br>Key Responsibilities<br><br> Client Management and Relationship Leadership P&L Ownership, Revenue Growth and Client Retention Service Delivery, RFP Management and Client Transitions Integrated Securities Services Product Support Lead the Securities Services Client Management function as a senior strategic and commercial leadership mandate across the GCC and Egypt, with responsibility for supporting FAB’s Asia expansion and building a market-leading, client-focused engagement model across the full Securities Services proposition. Act as a senior relationship leader for strategic institutional clients, bringing depth of market experience, product knowledge and executive-level credibility to deepen relationships, identify growth opportunities and position FAB as a long-term partner. Own the P&L of existing Securities Services clients across the GCC and Egypt, with accountability for strategic account planning, revenue growth, wallet penetration, client retention and delivery against agreed commercial objectives, while supporting the commercial build-out of the Asia expansion. Translate business strategy into practical execution plans, ensuring that client priorities, revenue opportunities, implementation requirements and service commitments are clearly owned and delivered across the organisation. Set the operating rhythm, performance standards and engagement disciplines required for the Service Director team to deliver consistently high-quality, commercially aware and solution-focused client coverage. Develop collective client calling plans and senior engagement priorities that maximise revenue from the Bank’s existing client relationships and create structured opportunities for cross-sell across the wider Securities Services platform. Ensure client coverage, service delivery and commercial execution are appropriately adapted to the regulatory, market infrastructure and client requirements of each jurisdiction, including the GCC, Egypt and selected Asian growth markets. Drive effective cross-functional delivery across Product, Sales, Operations, Legal, Compliance and other stakeholders, ensuring alignment between client commitments, risk appetite, operational readiness and commercial priorities. Act as the senior client relationship owner and escalation point for material client matters, applying judgment, governance discipline and stakeholder management to resolve issues and protect longterm client value. Provide senior product and market expertise across the integrated Securities Services proposition, working closely with Product, Sales and Operations to shape solutions, test commercial viability and position FAB’s full capabilities effectively. Contribute to product development and enhancement initiatives by providing client insight, market intelligence, competitor awareness and knowledge of global market practice across the Securities Services platform. Support the review and negotiation of commercial and legal terms for Securities Services opportunities, ensuring that client outcomes, profitability, execution risk and governance requirements are appropriately balanced. Marketing and Industry Profile Coordinate the development of the FAB Securities Services marketing plan and related client materials, ensuring that external positioning reflects the scale, maturity and strategic direction of the business. Work with Marketing and relevant business stakeholders to support industry submissions, thought leadership activity, awards and participation in selected industry forums and events. Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks;<br><br>Authorised to take decisions as per the approved authorisation matrix.<br><br>Requirements / Qualifications<br><br> Degree in a relevant discipline. 15+ years’ senior experience in client management, relationship management, commercial leadership, sales or product leadership within financial services, preferably across custody, clearing, fund administration, middle office, securities finance or related Securities Services businesses. Deep understanding of Securities Services products, operating models and client requirements, including Direct Custody & Clearing, Global Custody, Fund Administration, Performance & Risk Measurement, Middle Office Outsourcing and Securities Finance. Proven track record of managing senior institutional client relationships, developing strategic account plans, growing existing revenue, improving wallet share and maintaining strong client retention. Demonstrated ability to combine strategy and execution, translating business objectives into disciplined plans, measurable outcomes and coordinated delivery across complex stakeholder groups. Experience leading senior teams and setting high standards for client coverage, commercial discipline, service quality, implementation governance and cross-functional accountability. Strong commercial judgment, negotiation capability, influencing skills and decision-making maturity, with the ability to simplify complex issues and drive effective execution. Executive presence and credibility with senior clients and internal management, including the ability to operate effectively in high-value, strategic and commercially sensitive situations. Track record of delivering business improvement, service excellence, revenue growth and measurable commercial outcomes in a complex financial services environment.<br><br>Preferred / Beneficial<br><br> Professional qualification in business, finance, securities services or a related field would be advantageous. Experience operating across multiple markets, with knowledge of the GCC, Egypt and/or Asian securities services markets considered highly advantageous.
TikTok
UAE - Abu Dhabi
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<p>The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Team Leads have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge. Responsibilities: Client Solutions Team Lead will be hyper focused on the key vertical. Working with XFN teams to build out best practices, playbooks, and vertical analyses for their clients and internal teams. They are the decision maker for their CST teams on process updates and product priorities. CST Lead partners with stakeholders from ad operations, product development, engineering, and creative teams to resolve complex client issues, drive the foundations and adoption of mobile app-focused ad products, and incorporate marketplace feedback into product improvement strategies. Using the influence and relationship-building skills, they provide TikTok-caliber client service, research and market analysis. They anticipate how decisions are made, persistently explores and uncovers the business needs of TikTok's key clients and translates that into solution driven offerings to grow the business. Leading from the front, they are a working mentor to the team, enabling the team to become a first class unit. -Vision: Vertical strategy & planning - work with Sales lead on defining the focus for unit
-Ownership: Deployment & Execution of strategy through CSMs, own the business
-Product: Own operational rigor to drive foundational set ups (signals, creative) and priority product adoption, reporting & execution for vertical
-Learning: Measurement & Learning Agenda plan for vertical
-Leadership: Lead from the front, coach and mentor the team Minimum Qualifications:
- Extensive years of experience in account management/client services roles in digital performance marketing, mobile app industry experience is a big plus
- Proactive attitude with excellent project management, organizational, analytical and strategic thinking skills
- Experience managing performance advertisers with a deep understanding of their challenges Preferred Qualifications:
- Ability to analyze data and identify insights to assess campaign performance
- Experience managing small to mid-size teams</p> </div>
Abu Dhabi Islamic Bank
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<p><strong>Role : </strong>Customer Care Specialist - Call Center<br><strong>Location :</strong> Abu Dhabi (UAE National Only) <br><strong>Role Purpose:</strong><br>The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.<br> <br><strong>Key Accountabilities of the role: </strong></p><br><ul><li>Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.</li><li>Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.</li><li>Educate clients on the use ADIB Securities trading platforms and tools.</li><li>Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.</li><li>Follow up with clients to ensure their issues are resolved and they are satisfied with the service. </li><li>Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.</li><li><p>Participate in team meetings and training sessions to stay updated on company policies and procedures.</p><br><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><br></li><li>Previous experience in a call center, customer service, or stock brokerage environment.</li><li>Knowledge of stock market principles and trading platforms.</li><li>Good presentation skills, poise, and product knowledge.</li><li>Strong time-management and communication skills.</li><li>Knowledge of “Word” and “PowerPoint”.</li><li>Ability to work under pressure. </li><li>Fluent in Arabic Language and English</li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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United Arab Emirates </div>
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UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<p><strong><span>JOB TITLE</span></strong><span><br><span>Customer Care Representative | MAF LifeStyle | Customer Care</span><br><strong><span>ROLE SUMMARY</span></strong><br><span>Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.</span><br><strong><span>ROLE PROFILE</span></strong></span></p><br><br><ul><li><span>Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.</span></li><li><span>Process all customer requests accurately and efficiently. </span></li><li><span>Focus on meeting the customer’s expectations by utilizing all resolution options,</span></li><li><span>Communicate pertinent information to all Contact Center associates. </span></li><li><span>Communicate effectively and efficiently with all company associates and business contacts. </span></li><li><span>Actively participate in regular team meetings and leadership meetings, as required. </span></li><li><span>Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.</span></li></ul><p><span><br><strong><span>REQUIREMENTS</span></strong><br></span></p><br><br><ul><li><span>High School Certificate</span></li><li><span>Retail or sales background</span></li><li><span>English & Arabic speaker</span></li><li><span>Minimum 1 year of experience in Customer services</span></li></ul> <br> </div>
Emirates Islamic Bank
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<p><strong>About Emirates Islamic</strong><br>Emirates Islamic is one of the UAE's leading Islamic banks, providing innovative Shariah-compliant banking solutions and exceptional customer experiences.</p><br><p><strong>Job Purpose</strong></p><br><p>As a Service Ambassador, you will be the first point of contact for customers visiting the branch, ensuring a seamless banking experience by welcoming customers, managing branch traffic, supporting digital adoption, and directing customers to the appropriate services.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Greet and assist customers in a professional and friendly manner.</li><li>Manage customer flow and reduce waiting times within the branch.</li><li>Guide customers on self-service and digital banking channels.</li><li>Identify customer needs and direct them to the appropriate branch representative.</li><li>Support customer onboarding and basic service requests.</li><li>Promote Emirates Islamic products, services, and digital solutions.</li><li>Ensure excellent customer experience and maintain service quality standards.</li><li>Adhere to bank policies, procedures, and compliance requirements.</li></ul><p><strong>Qualifications & Experience</strong></p><br><ul><li>High School Diploma or Bachelor's Degree preferred.</li><li>1-2 years of customer service, hospitality, retail, or banking experience.</li><li>Strong communication and interpersonal skills.</li><li>Customer-focused with a positive and professional attitude.</li><li>UAE National preferred.</li></ul><p><strong>Skills</strong></p><br><ul><li>Customer Service Excellence</li><li>Communication & Relationship Building</li><li>Problem Solving</li><li>Sales Awareness</li><li>Digital Banking Knowledge</li><li>Teamwork & Collaboration</li></ul><p><strong>What We Offer</strong></p><br><ul><li>Competitive salary and benefits.</li><li>Career development opportunities.</li><li>Learning & development programs.</li><li>Healthcare and employee banking benefits.</li><li>Inclusive and collaborative work environment.</li></ul><br> </div>
Industry Networks FZC
UAE - Sharjah
<br><ul><li><p>Research and identify <strong>C-level executives and senior industry professionals</strong> aligned with each event's target audience.<br></p></li><li><p>Conduct outbound calls, emails, and LinkedIn outreach to invite executives to attend or speak at events.<br></p></li><li><p>Build, maintain, and update a database of senior industry contacts.<br></p></li><li><p>Achieve delegate acquisition and event attendance targets.<br></p></li><li><p>Coordinate registrations, confirmations, and attendance status for invited delegates.<br></p></li><li><p>Work closely with the Client Services team to achieve invitee targets and meet campaign timelines.<br></p></li><li><p>Provide regular updates and reports on invitee engagement, campaign progress, and key performance metrics.<br></p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><ul><li><p>Bachelor's degree in Marketing, Business Administration, Communications, or a related field.</p></li><li><p><strong>2–5 years</strong> of experience in event marketing, delegate acquisition, telemarketing, business development, or a similar role.</p></li><li><p>Excellent communication, interpersonal, and relationship-building skills.</p></li><li><p>Confident in engaging with senior executives over the phone.</p></li><li><p>Experience with LinkedIn, CRM systems, and Microsoft Office is an advantage.</p></li></ul>
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<p><b>Overview of the role:</b></p><p>Provide comprehensive administrative, financial, procurement and operational coordination support to the Marketing, Customer Services and IMAGINE functions at Dubai Festival City Mall. The role serves as a central coordination point for departmental processes, budget tracking, supplier administration, contracts, documentation and management reporting, helping the teams operate efficiently and in compliance with Al-Futtaim policies and procedures.</p><p> </p><p><b>What you will do:</b></p><p><b>Responsible for:</b></p><p> </p><p><b>Department Administration and Coordination</b></p><ul><li>Provide daily administrative and secretarial support to the Associate Director and the three functional teams; coordinate correspondence, official letters, meetings, agendas, minutes and action logs.</li><li>Maintain structured digital and physical files, departmental contact lists, approval records, calendars, presentations and knowledge-management materials for easy access and audit readiness.</li><li>Coordinate with Finance, Procurement, Legal, HR, IT, Operations, Facilities Management and other teams to resolve routine departmental requests and ensure timely follow-up.</li><li>Arrange meeting rooms, visitor and consultant logistics, supplies, printing, IT requests, training sessions and other approved support requirements.</li><li>Review administrative submissions for completeness and accuracy before routing them for signatures, distribution or approvals.</li></ul><p><b>Budget, Finance & Payment Administration</b></p><ul><li>Maintain monthly budget trackers for Marketing, Customer Services and IMAGINE, recording approved budgets, commitments, actual spend, accruals and available balances.</li><li>Support annual budgeting, periodic reforecasts, monthly budget reviews, reconciliations with Finance and year-end closing activities.</li><li>Track invoices, purchase orders, supplier payments and outstanding commitments; verify supporting documentation and follow up with the responsible stakeholders.</li><li>Prepare budget-versus-actual summaries, expenditure and revenue trackers (where applicable), and flag variances, missing documentation and potential overspend promptly.</li><li>Ensure correct cost centre allocation and compliance with applicable financial controls, approval requirements and Delegation of Authority (DOA).</li></ul><p><b>Procurement, Vendors and Contracts </b></p><ul><li>Prepare, coordinate and track purchase requisitions, purchase orders, approval requests and vendor documentation in SAP Ariba or other approved systems.</li><li>Liaise with Procurement on quotations, vendor registration, tenders and supplier onboarding; maintain end-to-end trackers through approval, delivery and invoicing.</li><li>Coordinate administrative requirements with agencies, contractors, outsourced providers and other suppliers across the three functions.</li><li>Maintain a central contract register and track agreement start/end dates, renewals, extensions, key obligations and required supporting documents.</li><li>Work with Legal, Procurement and relevant owners to coordinate contract review and execution; escalate approaching expiries or delays before operational impact.</li></ul><p><b>Marketing Support</b></p><ul><li>Maintain and circulate the Dubai Festival City Mall marketing and events calendar, coordinating updates and preventing scheduling conflicts.</li><li>Compile campaign briefs, budgets, schedules, agency submissions, retailer correspondence, approvals and post-event reporting inputs.</li><li>Consolidate approved data for monthly performance reports, including footfall, sales, campaign KPIs, marketing spend and relevant commercial revenue.</li><li>Organise marketing collateral inventories and campaign archives; support logistics and administration for events, activations and special projects.</li></ul><p><b>Customer Service and Customer Experience Support </b></p><ul><li>Coordinate departmental administrative and financial requirements for customer service desks, concierge, valet and other customer-facing services within scope.</li><li>Track outsourced service contracts, staffing-related administrative documentation, supplier invoices, uniform orders, equipment and department supplies.</li><li>Help collate service-quality reports, customer feedback summaries, mystery shopping outputs, training records and action trackers from departmental owners.</li><li>Provide administrative support for new customer experience initiatives and service enhancements.</li></ul><p><b>Imagine Operations Support</b></p><ul><li>Maintain administrative and financial records relating to IMAGINE operations, technical service contracts, maintenance suppliers and show-related expenditure.</li><li>Coordinate procurement documentation and vendor follow-ups for maintenance, spare parts, technical services, consumables and special show requirements.</li><li>Collect and file service reports, maintenance schedules, permits, insurance records and other documentation supplied by authorised operational teams.</li><li>Coordinate administration for seasonal programmes, external productions and special shows; technical operations, show control and safety approvals remain with authorised specialists.</li></ul><p><b>Management Reporting, Controls, and People Administration</b></p><ul><li>Consolidate monthly/quarterly departmental reports, KPI dashboards, action logs and audit support packs using validated source information.</li><li>Maintain confidentiality and accurate records of financial, commercial, employee-related and operational information.</li><li>Coordinate training nominations, onboarding logistics, attendance or leave records where assigned, and approved departmental HR requests.</li><li>Identify improvements to tracking, workflows, filing and administrative turnaround times; carry out other related tasks assigned by the reporting manager.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required skills to be successful:</b></p><ul><li>Accurate, up-to-date budget trackers and timely monthly financial reconciliation with Finance.</li><li>Timely and complete procurement submissions, invoice follow-ups and supplier documentation.</li><li>Contracts recorded centrally, with renewal deadlines and compliance requirements proactively flagged.</li><li>Management reports, calendars, meeting notes and trackers delivered accurately and on schedule.</li><li>Audit-ready departmental filing and dependable service to internal stakeholders.</li></ul><p> </p><p><b>What equips you for the role:</b></p><p><b>Minimum Experience:</b></p><p>3–5 years of relevant experience in administrative coordination, procurement support, financial administration or a multifunctional office support role.</p><p> </p><p><b>Minimum Qualifications and Knowledge:</b></p><ul><li>Bachelor’s degree in Business Administration, Marketing, Finance, Commerce or related field.</li><li>Experience in a mall, retail, hospitality, entertainment, property-management or large corporate environment is an advantage.</li><li>Practical exposure to purchase orders, invoices, budgets, vendor coordination and contract tracking is strongly preferred.</li></ul><p> </p><p>About Al-Futtaim Real Estate</p><p>With a legacy of more than six decades in real estate and asset management, Al-Futtaim Real Estate – part of Al-Futtaim – creates real impact on the communities it serves through long-term investment and growth. As one of the region’s leading private developers, the company plans, creates and manages developments across the MENA region. </p><p>Al-Futtaim Real Estate has a diversified, multi-billion-dollar portfolio across the real estate value chain and asset types such as residential, commercial, malls and industries including hospitality, healthcare, infrastructure and education. Flagship mixed-use urban communities include Dubai Festival City and Cairo Festival City. </p><p>Al-Futtaim Real Estate is also responsible for Al-Futtaim Contracting, a fully integrated, end-to-end specialist division operating across the UAE, Saudi Arabia, Qatar and Egypt. The business has delivered industry-leading construction, engineering, technology and FM solutions for more than 50 years.</p><p><br></p><p><br></p></div>