CRM specialist Jobs

Role Description We are seeking a strategic and data-driven CRM Manager to lead customer relationship management initiatives and strengthen customer engagement, retention, and lifetime value. The role involves developing CRM strategies, managing customer segmentation, designing targeted campaigns, analyzing customer behavior and performance data, and optimizing communication across email, messaging, and other customer channels. The CRM Manager will collaborate with marketing, sales, product, and data teams to improve customer journeys, drive engagement, and deliver measurable business results. Qualifications Bachelor’s degree in Marketing, Business, Communications, Data Analytics, or a related field. Strong understanding of CRM strategy, customer lifecycle management, segmentation, retention, and engagement. Proficiency in CRM platforms and marketing automation tools; experience with Salesforce, Hub Spot, or similar systems is a plus. Strong analytical and data interpretation skills, with the ability to use customer insights to guide decisions. Knowledge of campaign planning, A/B testing, personalization, and performance optimization. Excellent communication, project management, and cross-functional collaboration skills. Strong attention to detail, commercial awareness, and a customer-focused mindset. Ability to manage multiple priorities and translate business objectives into effective CRM initiatives.

Role Overview:UAS International Trip Support is seeking a CRM & Data Specialist who will own the CRM strategy and execution holistically and globally across the business. This role is the single point of accountability for how UAS builds, engages, and grows its client database, turning CRM from a system of record into a system of revenue and converting the dormant database into revenue and lifting client lifetime value through consistent, measurable commercial outcomes.<br>Key Responsibilities: CRM Strategy & Platform Ownership: Own and administer Zoho CRM as the single global system of record; set up and govern all CRM programs to drive performance campaigns. Outbound & Lifecycle Campaigns: Plan and execute outbound email programs, including reactivation of inactive clients and cross-selling to current clients. Client Engagement & Top-of-Mind Communications: Keep the business consistently front-of-mind with its clientele through an ongoing communications rhythm — planning and scheduling newsletters and always-on touchpoints that maintain a live, engaged relationship with the database between transactions. Triggered & Behavioral Email Automation: Set up and optimize triggered, behavior-based email workflows that respond automatically to client and website actions (e.g. a form submission or enquiry), ensuring timely, relevant follow-up without manual intervention. Segmentation & Nurture: Design and manage segmented nurture journeys by client profile, including lead scoring and lead routing rules. Data Governance & Reporting: Maintain data hygiene, build dashboards and reporting, and act as the single point of accountability for CRM and data quality globally. Reporting & Business Intelligence: Deliver consistent, trusted CRM reporting across the business and connect it into the wider BI stack, building and maintaining Zoho–Power BI integration (and other tools as required) with a standardized reporting cadence for leadership visibility. Data Compliance & Governance: Define and enforce data access controls, consent and retention policies, and audit trails; work with IT/Business Technology and Legal to ensure CRM and reporting integrations meet company security and compliance requirements. Cross-Functional Alignment: Partner with Sales, Marketing, and Operations across the business to ensure CRM strategy and execution serve every function's commercial goals. Process & Automation: Build and continuously improve workflows, automations, and integrations that scale CRM operations as the business grows. Customer Experience & Insights: Work closely with the Client Experience Manager to enable the technical implementation of NPS and client satisfaction surveys, along with other lifecycle and touchpoint surveys, feeding findings back into CRM segmentation, journeys, and internal process improvements.<br>Qualifications & Experience:Proven experience owning CRM strategy and execution, ideally in a global or multi-business-unit organization. Experience designing segmented, multi-audience nurture journeys and lead scoring/routing models. Strong background in outbound email marketing, database reactivation, and cross-sell campaign execution. Experience planning and scheduling newsletters and ongoing client communications programs. Experience running NPS or client satisfaction/survey programs and translating results into action. Prior experience in business aviation, aviation services, or B2B-focused industries is an advantage. Bachelor's degree in Marketing, Business, Data, or a related field, or equivalent practical experience.<br>Technical Skills:Proven hands-on expertise administering and configuring Zoho CRM is Mandatory — certification or demonstrable deep proficiency required. Hands-on experience setting up triggered/behavioral email automation (e.g. form- or activity-based workflows) in a CRM or marketing automation platform. Working knowledge of Power BI or similar BI tools, and experience integrating CRM data into automated dashboards. Solid data management skills — hygiene, deduplication, enrichment, dashboarding, and reporting. Understanding of data privacy/compliance principles (e.g. GDPR-equivalent practices) as applied to CRM and client data.<br>Key Competencies:Ownership mindset — comfortable being the single point of accountability for a global function. Strong cross-functional collaboration across multiple business units and stakeholder groups. Analytical and detail-oriented, with a bias toward data-driven decision-making. Customer-centric mindset, with genuine interest in the client experience behind the data. Adaptable and organized in a fast-moving, global organization. Excellent English communication skills

CRM Manager Role Description We are seeking a strategic and customer-focused CRM Manager to oversee customer relationship management initiatives and strengthen engagement across the customer lifecycle. The role involves developing CRM strategies, optimizing customer journeys, managing customer data, and coordinating campaigns designed to improve retention, satisfaction, and business performance. Key responsibilities include maintaining CRM processes and data quality, analyzing customer behavior and engagement trends, developing targeted communication strategies, monitoring campaign performance, and collaborating with marketing, sales, and customer service teams. The successful candidate will use customer insights and data-driven analysis to identify opportunities, improve engagement, and support long-term relationship development. Strong analytical thinking, project coordination, communication, and attention to detail are essential. Qualifications• Strong understanding of CRM principles and customer lifecycle management• Excellent analytical and data interpretation skills• Strong communication and stakeholder management abilities• Ability to develop structured customer engagement strategies• Familiarity with CRM platforms, customer databases, and reporting tools• Strong organizational and project management skills• Ability to interpret customer behavior and performance metrics• Detail-oriented approach to data quality and process management• Strong problem-solving and decision-making abilities• Ability to collaborate effectively across multiple teams• Professional, proactive, and commercially focused mindset

Company Description:Marrfa is a real estate advisory company that supports individuals and investors navigating Dubai’s dynamic property market. The team focuses on in-depth knowledge of the local landscape, offering tailored guidance for a wide range of financial and lifestyle goals. Marrfa helps clients make informed decisions, whether they are first-time buyers or experienced investors. With a strong commitment to integrity and excellence, the company aims to build long-term relationships based on trust and transparent advice. Marrfa positions itself as a dependable partner for all stages of the property investment journey in Dubai.<br>Role Description: We are looking for a proactive and detail-oriented Executive - Lead Generation & CRM Management to manage the complete lead lifecycle—from lead generation and CRM administration to lead distribution, tracking, and reporting. The ideal candidate will ensure timely lead allocation, maintain data accuracy, coordinate with the sales team, and optimize CRM processes to improve lead conversion and overall sales efficiency.<br>Lead Generation & Management:Generate and manage leads from digital marketing campaigns, events, referrals, and third-party portals. Monitor daily lead inflow from Meta, Google, Linked In, websites, Whats App, and other marketing channels. Ensure all leads are captured accurately in the CRM. Verify lead quality and eliminate duplicate or invalid records.<br>CRM Administration:Manage and maintain the CRM database (Bitrix24 or equivalent). Create and update lead records with complete customer information. Ensure proper tagging, source tracking, campaign attribution, and lead status updates. Maintain CRM hygiene by auditing data regularly.<br>This role is ideal for someone who can bridge the gap between marketing and sales, ensuring that every lead is captured, assigned, tracked and followed up efficiently while maintaining a well-organized CRM system.<br>Reach out to us @careers@marrfadiscovery.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>CRM &amp; Web Systems Specialist, IT Engineer, website management, CRM systems, domains, hosting, and technical troubleshooting, manage and maintain digital infrastructure, web technologies and business software solutions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Extensive experience in website management, CRM systems, domains, hosting, and technical troubleshooting. Ability to manage and maintain digital infrastructure. Strong knowledge of web technologies and business software solutions.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Summary<p>State Street is seeking a Managing Director to lead Relationship Management across the Middle East and North Africa region, one of the firm’s strategic growth markets. This senior leadership role will be responsible for deepening and expanding strategic client relationships, strengthening State Street’s position as a trusted partner to institutional investors, and ensuring a consistently high-quality client experience across the region.</p><br><p>The Head of Relationship Management – MENA will act as a senior client advocate and regional leader, working closely with sales, client service, product, operations, risk, compliance and country leadership teams to deliver integrated solutions aligned to client priorities. The successful candidate will bring strong institutional relationship management experience, deep knowledge of the MENA financial services landscape, and the ability to engage credibly with senior stakeholders across sovereign wealth funds, pension funds, central banks, asset managers and other institutional clients.</p><br>Key Responsibilities<ul><li>Lead the regional relationship management agenda across MENA, ensuring clear ownership of strategic client relationships, governance forums, service reviews and escalation management.</li><li>Develop and maintain trusted senior-level relationships with key institutional clients, including sovereign wealth funds, pension funds, central banks, government-related entities, asset managers and other strategic investors.</li><li>Partner with the SVP, Head of Sales and Relationship Management, to execute the regional client strategy, identify growth opportunities and support the delivery of State Street’s broader MENA business plan.</li><li>Act as the senior client advocate within State Street, coordinating across product, client service, operations, onboarding, legal, risk, compliance and technology teams to deliver effective, timely and client-tailored solutions.</li><li>Drive disciplined relationship planning, including account plans, executive engagement strategies, pipeline coordination, wallet analysis, client feedback and relationship health monitoring.</li><li>Oversee the quality and consistency of client governance, including executive business reviews, service review meetings, issue tracking, action plans and follow-through on commitments.</li><li>Support new business opportunities and cross-sell initiatives by identifying client needs, shaping value propositions and coordinating the right internal expertise across State Street’s global platform.</li><li>Provide market intelligence and client insights to regional and global leadership, helping inform product priorities, service enhancements and strategic investment decisions.</li><li>Represent State Street externally in senior client meetings, industry forums and strategic engagements, reinforcing the firm’s commitment to the MENA region.</li><li>Lead, coach and develop relationship management professionals in the region, fostering a high-performance, collaborative and client-centric culture.</li><li>Promote strong risk discipline and ensure client engagement activities are conducted in line with applicable regulatory, compliance, conduct and governance standards.</li></ul>Leadership Expectations<ul><li>Operate as a senior regional leader with strong commercial judgment, sound risk awareness and the ability to balance client needs with enterprise priorities.</li><li>Build connectivity across State Street’s regional and global teams, ensuring clients experience the full strength of the firm’s investment servicing, markets, financing, data and investment management capabilities.</li><li>Demonstrate executive presence and credibility with C-suite, CIO, COO and senior investment and operations stakeholders.</li><li>Drive accountability, collaboration and transparency across complex client relationships and internal delivery teams.</li><li>Contribute to the development of State Street’s long-term strategic positioning in MENA, with particular focus on deepening partnerships with leading institutional investors.</li></ul>Experience and Qualifications<ul><li>Extensive experience in institutional relationship management, client coverage, strategic account management or a related senior client-facing role within financial services.</li><li>Strong understanding of the MENA institutional investor landscape, including sovereign wealth funds, pension funds, central banks, asset managers and government-related entities.</li><li>Demonstrated ability to manage complex, multi-product client relationships across investment servicing, custody, fund administration, middle office, data, analytics, markets or investment management solutions.</li><li>Track record of building trusted senior relationships, managing escalations, supporting revenue growth and delivering high standards of client satisfaction.</li><li>Experience leading teams or influencing cross-functional groups across multiple jurisdictions and business lines.</li><li>Strong commercial acumen, strategic thinking and ability to translate client priorities into actionable relationship plans.</li><li>Excellent communication, negotiation and presentation skills, with the ability to engage confidently with senior executives and technical stakeholders.</li><li>High degree of integrity, judgement, resilience and cultural awareness, with experience operating in a regulated environment.</li><li>Bachelor’s degree required; advanced degree, CFA, MBA or relevant professional qualification preferred.</li></ul>Key Success Measures<ul><li>Strength and depth of senior client relationships across priority MENA accounts.</li><li>Improvement in client satisfaction, relationship health and service governance outcomes.</li><li>Effective coordination of cross-functional State Street teams to deliver client commitments.</li><li>Contribution to revenue retention, growth opportunities and strategic account development.</li><li>Quality of relationship planning, executive engagement and escalation management.</li><li>Development of a strong, collaborative and high-performing regional relationship management team.</li></ul><span><b>About State Street</b></span><p>Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.</p><br><p>We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.</p><br><p>As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.</p><br><p>Discover more information on jobs at StateStreet.com/careers</p><br><p>Read our CEO Statement</p><br> </div>

Role: CRM Operations Specialist (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $40 - $80/hour<br>Role Overview:We are hiring for one of our clients, seeking a CRM Operations Specialist to work on a contract basis. The role involves managing customer relationship management systems and optimizing processes to support business operations. Responsibilities include data maintenance, workflow automation, and reporting.<br>Key Responsibilities:• Maintain and update CRM databases to ensure accuracy and integrity of customer data.• Develop and implement automated workflows to streamline CRM processes.• Generate and analyze reports to track CRM performance and identify improvement areas.• Collaborate with cross-functional teams to align CRM strategies with business goals.• Troubleshoot and resolve CRM system issues to minimize disruptions.<br>Required Skills & Qualifications:• Proficiency in CRM platforms such as Salesforce, Hub Spot, or similar systems.• Experience with data migration, cleansing, and validation techniques.• Knowledge of workflow automation tools like Zapier, Microsoft Power Automate, or equivalent.• Strong analytical skills with the ability to interpret CRM metrics and KPIs.• Familiarity with SQL or other query languages for data extraction and analysis.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Software Development | Technology, Information and Internet | IT Services and IT Consulting | Data Infrastructure and Analytics industry, contributing to enhanced customer engagement and operational efficiency.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Position<br><br>The CRM & Client Development Associate Manager is in charge of the end-to-end client journey within the market. In alignment with the Omnichannel manager the role will participate in shaping how clients build, experience and celebrate their relationship with the Maison throughout their lifetime.<br><br>Beyond driving CRM and Clienteling excellence, this position acts as the market's cultural ambassador, translating local client behaviors, rituals, aspirations and emotional expectations into strategic recommendations that influence the entire client ecosystem—from retail experience and architecture to merchandising, communications, events and training.<br><br>Working cross-functionally across Retail, Marketing, Merchandising, Training, Client Relations and HQ teams, this role orchestrates a seamless omnichannel experience that strengthens client loyalty, advocacy and lifetime value.<br><br>Job responsibilities<br><br>Key Responsibilities<br><br>Client Engagement Strategy & Vision: Define with the Omnichannel Manager and execute the market's client engagement strategy, translating global vision into locally relevant, high-impact experiences across the entire client journey (acquisition, development, loyalty, advocacy). Own critical client KPIs including NPS, Client Lifetime Value, Loyalty, Engagement rates, Omnichannel interaction, and CRM performance.<br><br>Cultural Insights & Advocacy: Act as the voice of the local client, deeply understanding market luxury culture, client expectations, and emerging trends. Provide strategic guidance to cross-functional teams (Retail, Marketing, VM, Training, etc.) to ensure all client-facing decisions reflect local cultural nuances.<br><br>CRM & Clienteling Oversight: Drive the market's CRM and clienteling strategy. Oversee the clienteling calendar, campaign execution, and activation plans. Monitor performance, identify improvements, and disseminate best practices to optimize boutique teams' use of CRM tools and insights for business growth and client loyalty. Serve as the primary coordination point for all CRM and client engagement initiatives between local teams and Headquarters.<br><br>Client-Centric Ecosystem Development: Champion client-centricity across the organization. Partner with Retail, Marketing, Merchandising, Training, and other functions to embed client insights into strategic decisions, aligning teams around the shared ambition of creating exceptional experiences and long-term client value.<br><br>Profile<br><br>Senior professional with 7-10 years in luxury client engagement, CRM, and clienteling strategy development. Drives strategic client journey optimization, translating global brand vision into impactful local market experiences to enhance loyalty and business performance. Expert in leading CRM programs, optimizing omnichannel client experiences, and fostering a robust client-centric culture. Proven ability to leverage data analytics for performance improvement and influence cross-functional teams to achieve strategic client engagement objectives.<br><br>Additional information<br><br>Client Relationship Management (CRM) Strategy & Execution Clienteling Expertise Omnichannel Strategy & Implementation Market & Cultural Intelligence (Luxury Sector) Data Analysis & Performance Monitoring (KPIs: NPS, CLTV, Loyalty) Strategic Planning & Vision Setting Cross-functional Leadership & Influence Stakeholder Management Program & Campaign Management Communication & Presentation Skills Business Acumen

Position<br><br>The CRM & Client Development Associate Manager is in charge of the end-to-end client journey within the market. In alignment with the Omnichannel manager the role will participate in shaping how clients build, experience and celebrate their relationship with the Maison throughout their lifetime.<br><br>Beyond driving CRM and Clienteling excellence, this position acts as the market's cultural ambassador, translating local client behaviors, rituals, aspirations and emotional expectations into strategic recommendations that influence the entire client ecosystem—from retail experience and architecture to merchandising, communications, events and training.<br><br>Working cross-functionally across Retail, Marketing, Merchandising, Training, Client Relations and HQ teams, this role orchestrates a seamless omnichannel experience that strengthens client loyalty, advocacy and lifetime value.<br><br>Job responsibilities<br><br>Key Responsibilities<br><br>Client Engagement Strategy & Vision: Define with the Omnichannel Manager and execute the market's client engagement strategy, translating global vision into locally relevant, high-impact experiences across the entire client journey (acquisition, development, loyalty, advocacy). Own critical client KPIs including NPS, Client Lifetime Value, Loyalty, Engagement rates, Omnichannel interaction, and CRM performance.<br><br>Cultural Insights & Advocacy: Act as the voice of the local client, deeply understanding market luxury culture, client expectations, and emerging trends. Provide strategic guidance to cross-functional teams (Retail, Marketing, VM, Training, etc.) to ensure all client-facing decisions reflect local cultural nuances.<br><br>CRM & Clienteling Oversight: Drive the market's CRM and clienteling strategy. Oversee the clienteling calendar, campaign execution, and activation plans. Monitor performance, identify improvements, and disseminate best practices to optimize boutique teams' use of CRM tools and insights for business growth and client loyalty. Serve as the primary coordination point for all CRM and client engagement initiatives between local teams and Headquarters.<br><br>Client-Centric Ecosystem Development: Champion client-centricity across the organization. Partner with Retail, Marketing, Merchandising, Training, and other functions to embed client insights into strategic decisions, aligning teams around the shared ambition of creating exceptional experiences and long-term client value.<br><br>Profile<br><br>Senior professional with 7-10 years in luxury client engagement, CRM, and clienteling strategy development. Drives strategic client journey optimization, translating global brand vision into impactful local market experiences to enhance loyalty and business performance. Expert in leading CRM programs, optimizing omnichannel client experiences, and fostering a robust client-centric culture. Proven ability to leverage data analytics for performance improvement and influence cross-functional teams to achieve strategic client engagement objectives.<br><br>Additional information<br><br>Client Relationship Management (CRM) Strategy & Execution Clienteling Expertise Omnichannel Strategy & Implementation Market & Cultural Intelligence (Luxury Sector) Data Analysis & Performance Monitoring (KPIs: NPS, CLTV, Loyalty) Strategic Planning & Vision Setting Cross-functional Leadership & Influence Stakeholder Management Program & Campaign Management Communication & Presentation Skills Business Acumen

Job Description<br><br>Synopsis:<br><br>The CRM Acquisition Manager is responsible for owning the implementation and optimization of CRM acquisition initiatives, delivering against the defined lifecycle strategy. The role focuses on converting prospects and new customers into engaged, contactable guests through effective onboarding, activation, and first-conversion journeys. Working closely with the CRM Lifecycle Strategy Manager, the role ensures acquisition programmes are executed at scale, monitored effectively, and continuously optimized to support sustainable growth.<br><br>Accountabilities:<br><br>Own the implementation of CRM acquisition journeys in line with the lifecycle strategy, spanning lead generation, onboarding, activation, and first conversion. Execute and optimize acquisition campaigns and journeys across owned CRM channels, ensuring timely, accurate, and high-quality delivery. Manage day-to-day acquisition operations, including briefing, build, testing, deployment, and coordination with officers, contractors, creative agencies and delivery agencies. Monitor acquisition performance, tracking key metrics such as engagement, conversion, and early value, and providing insights to inform optimization. Identify gaps and opportunities within acquisition journeys and recommend improvements to the CRM Lifecycle Strategy Manager. Manage the Preference Centre and customer profile enrichment strategy, driving data capture that supports personalization, segmentation, and long-term lifecycle value. Apply data and insights (including propensity outputs and testing learnings) to optimize targeting, messaging, and cadence. Apply AI-enabled capabilities and data-driven insights (e.g. propensity scores, audience recommendations, send-time optimization, content variants) to improve targeting, relevance, and conversion, in line with agreed frameworks. Support testing and optimization of strategic use cases, contributing learnings and performance insights to inform lifecycle strategy evolution. Collaborate cross-functionally with Marketing, Digital, Loyalty, E-commerce, and Technology teams to support aligned acquisition delivery. Ensure governance and compliance, adhering to brand standards, data privacy, and operational processes across all acquisition activity. Manage and support officers and contractors, ensuring clear priorities, quality delivery, and operational consistency. Own weekly acquisition reporting and performance analysis, delivering clear insights on funnel performance, conversion rates, and early value metrics. <br><br>Qualifications<br><br>Degree in Marketing, Business, Communications, or a related field. 5 years of experience in CRM marketing, digital marketing, or customer acquisition roles, ideally within airline, travel, or e-commerce environments. Hands-on experience delivering CRM acquisition or onboarding campaigns across email, push notifications, or similar channels. Strong understanding of CRM segmentation, personalization, and lifecycle marketing principles. Strong marketing acumen and commercial mindset, with the ability to translate acquisition and onboarding objectives into persuasive, customer-centric messaging that motivates guests to engage, opt in, and convert. Proven ability to write and design compelling CRM campaigns, with strong copywriting skills and a clear eye for layout, hierarchy, and visual storytelling across CRM channels. Experience monitoring and optimizing campaign performance using engagement and conversion metrics. Technical understanding and experience with CRM platforms such as Adobe Campaign Manager, Salesforce Marketing Cloud, Braze, or similar tools. Strong organizational and stakeholder management skills, with the ability to manage multiple initiatives in a fast-paced environment. Demonstrated ability to operate in fast-paced, high-volume CRM environments, managing multiple initiatives simultaneously while maintaining accuracy, relevance, and a strong customer experience. Strong analytical mindset, with the ability to interpret campaign and funnel performance data, identify trends and issues, and translate insights into practical optimization actions. <br><br>Additional Information<br><br>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.<br><br>To learn more visit www.etihad.com<br><br>Recruitment Fraud Alert<br><br>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Department: Specialized Roles Location: Global+Compensation: $7.00 / hour<br><br>Description<br><br>About the Client<br>Our client is a growing online marketplace in the recreational rentals space, connecting everyday adventurers with local businesses that rent out gear like bikes, kayaks, boats, and paddleboards. As a lean, founder-led startup, they're focused on making it fast and easy for customers to search, compare, and book equipment — while also supporting the rental partners who supply that inventory. They're currently modernizing their internal systems to support their next stage of growth, starting with a full CRM overhaul.<br><br>Why does this role exist?<br>This role exists to solve a critical operational bottleneck: the client's sales and customer support functions are currently held back by a clunky, inefficient CRM system with no in-house bandwidth to fix it. Without a proper migration to Hub Spot and someone dedicated to owning it, the founder remains the default owner of CRM upkeep, training, and process — pulling focus away from growing the business, and putting the sales team's efficiency and the company's ability to scale at risk. This hire is being brought in to take full ownership of that transition, then stay on as the go-to person for sales support and eventually customer success, so the systems and processes underpinning the client's growth are stable, proactive, and no longer dependent on any one person to keep running.<br><br>The Impact you’ll make<br><br>CRM Migration & Systems Setup Lead the end-to-end migration of data from Freshsales/Desk into Hub Spot Configure and set up Hub Spot Sales and Service tools to match the client's workflows Troubleshoot migration issues and ensure a smooth, low-disruption transition<br>Sales Support & Operations Manage day-to-day CRM upkeep, data entry, and account maintenance in Hub Spot Build and manage sales and marketing sequences, including email templates and follow-ups Support onboarding and training for accounts moving through the sales pipeline Produce recurring sales operations reporting<br>Customer Success & Support Provide front-line customer support and troubleshooting once ramped up on the client's platform Handle light content writing for customer-facing communications Build toward a broader customer success role as familiarity with the platform grows<br>Internal Enablement Deliver onboarding and light training to the client's internal team on new Hub Spot workflows Act as the internal point of reference for Hub Spot best practices, reducing reliance on the founder<br>Communication & Accountability Maintain proactive, consistent communication with the client on progress, blockers, and priorities Ensure reliable attendance and follow-through on committed tasks and deadlines<br><br>Skills, Knowledge and Expertise<br><br>Required:Hands-on experience with Hub Spot CRM (Sales and Service tools) — non-negotiable Prior experience with CRM data migration (Freshsales/Desk to Hub Spot preferred, or similar platform migration experience) Background in sales operations or sales support Strong written and verbal English communication skills Demonstrated reliability: consistent attendance and proactive, self-directed follow-through<br><br>Your superpowers are... Technical:<br>Deep familiarity with Hub Spot Sales Hub and Service Hub<br>Comfort managing CRM data migrations and data hygiene<br>Experience building email/marketing sequences and sales templates<br>Reporting and CRM administration skills<br>Quick to learn and adapt to new tools and platforms (e.g., Google Workspace, internal customer success platforms)<br><br>Soft Skills/ Traits:<br>Proactive communicator — you flag issues before they become problems, not after<br>High accountability and ownership mentality<br>Comfortable working independently with minimal oversight<br>Customer-centric mindset with a service-oriented approach<br>Strong organizational skills and attention to detail<br>Adaptable and resourceful in a lean, fast-moving startup environment<br><br>WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcam Back-up computer and internet connection Quiet, dedicated workspace at home You should apply if... You take pride in owning a project end-to-end and following through without needing to be chased You genuinely enjoy untangling messy systems and building clean, scalable processes out of them You communicate early and often — silence isn't your default when something's off track You want more than a task list — you're motivated by the idea of growing into a customer success role as you prove yourself You're energized by startup environments where you'll wear multiple hats and the workflows aren't always fully built out yet You see reliability and consistency as core parts of your professional identity, not just nice extras What to expect...<br><br><br>Work Setup:Remote position Must have a reliable internet connection and a quiet workspace Required to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours:40 hours per week Part-time to start at 20 hrs/week, Monday–Friday, 10:00 AM–2:00 PM CST. Transitioning to full-time (40 hrs/week), Monday–Friday, 8:00 AM–4:00 PM CST, starting the week of October 19th Compensation:$7 per hour No benefits package included<br><br>Benefits

Required Experience Minimum 3–5 years of experience in CRM management and marketing automation. Proven hands-on experience with Hub Spot (mandatory), including:CRM administration Marketing Hub Sales Hub Workflow automation Lead scoring Lists and segmentation Forms and landing pages Email marketing Reporting dashboards Lifecycle stage management Proven experience with Clever Tap (mandatory), including:Customer lifecycle management Journey Builder Behavioral segmentation Event tracking User retention campaigns Push notifications In-app messaging Email and SMS automation Audience analytics Demonstrated experience designing, building, testing, and optimizing end-to-end customer journeys across multiple touchpoints. Experience integrating CRM and marketing automation platforms with websites, mobile apps, APIs, Whats App, call center systems, and third-party tools. Experience implementing lead nurturing strategies and automated customer engagement programs that improve conversion and retention. Experience in the real estate industry is highly preferred. Core Responsibilities Customer Journey Design & Automation Design and manage end-to-end customer journeys using Hub Spot and Clever Tap. Build automated journeys for buyers, sellers, landlords, investors, and existing clients across every stage of the customer lifecycle. Develop personalized omnichannel campaigns using email, SMS, Whats App, push notifications, and in-app messaging. Monitor journey performance and continuously optimize workflows to improve engagement, conversion, and retention. Collaborate with Marketing, CRM, Sales, Product, and Technology teams to ensure seamless customer experiences across all touchpoints. Technical Skills Expert-level knowledge of Hub Spot. Expert-level knowledge of Clever Tap. CRM administration and database management. Marketing automation and workflow creation. Customer journey mapping and lifecycle marketing. Audience segmentation and behavioral targeting. Lead scoring and lead nurturing. Omnichannel campaign execution. Reporting, analytics, and dashboard creation. A/B testing and campaign optimization. Data integration and API connectivity. Preferred Certifications Hub Spot Marketing Software Certification. Hub Spot CRM Certification. Hub Spot Sales Software Certification. Clever Tap Product or Journey Builder Certification (or equivalent hands-on experience).

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Support & CRM Coordinator based in United Arab Emirates.<br><br>This remote opportunity is designed for an organized and proactive professional who can support business operations, customer communication, and CRM management.<br><br>The role focuses on improving operational efficiency by maintaining accurate data, coordinating workflows, and supporting customer-facing activities.<br><br>You will work closely with a growing business to streamline administrative processes, strengthen client relationships, and support business development initiatives.<br><br>The position offers exposure to CRM platforms, customer experience operations, and a variety of administrative responsibilities.<br><br>You will play a key role in ensuring smooth day-to-day operations while contributing to long-term business growth.<br><br>This is an opportunity for someone detail-oriented, reliable, and eager to grow into a broader operations or leadership support role.<br><br>Accountabilities<br><br>The Business Support & CRM Coordinator will provide essential administrative, CRM, and customer support services to help improve operational performance and maintain high-quality client interactions. Key responsibilities include:<br><br>Manage and update customer records within CRM platforms, ensuring accurate and organized data management. Maintain sales pipelines by tracking opportunities, updating statuses, and monitoring workflow progress. Perform regular data entry, quality checks, and CRM maintenance to support business visibility and efficiency. Respond to customer inquiries through email and text communication while maintaining a professional and service-focused approach. Send appointment reminders, follow-ups, and customer updates throughout the client journey. Coordinate internally to ensure timely communication and smooth customer support processes. Deliver a high-quality customer experience aligned with business standards and service expectations. Research and build prospect lists for referral partners, business contacts, and growth opportunities. Support outreach initiatives, meeting coordination, and relationship-building activities with external partners. Maintain operational reports, digital records, and internal documentation. Assist leadership with administrative projects, workflow organization, and process improvements. Support future operational growth by taking on expanded responsibilities, including office management and team support activities.<br><br>Requirements<br><br>The ideal candidate is a highly organized and customer-focused professional with experience in CRM management, administrative support, and business operations. Required qualifications and skills include:<br><br>Previous experience managing CRM systems and maintaining customer data accuracy. Experience with GoHigh Level is preferred; familiarity with other CRM platforms is a plus. Customer service, hospitality, or client-facing support experience required. Administrative support and business operations experience required. Experience with data entry, reporting, and maintaining organized digital records. Experience supporting home service businesses or similar industries is preferred. Strong organizational skills with the ability to manage multiple priorities and workflows simultaneously. Excellent written English communication skills with native or near-native proficiency required for future client-facing responsibilities. Strong attention to detail, reliability, and ability to follow processes effectively. Self-motivated mindset with strong ownership and follow-through. Ability to work independently while collaborating effectively with remote teams. Familiarity with tools such as Google Workspace, Gmail, Microsoft Office, CRM platforms, and Paint Scout is preferred. Interest in developing toward a broader administrative or operations leadership role.<br><br>Benefits<br><br>Competitive compensation rates. Weekly payment schedule. Full-time remote opportunity with approximately 40 contracted hours per week. Flexible access to various remote opportunities across different client engagements. Free training and professional upskilling opportunities. Ongoing guidance, support, and resources throughout the engagement. Opportunity to join a collaborative international community of remote professionals. Exposure to diverse business operations and opportunities for professional growth.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Role You will become the operational hub of our property business, ensuring listings, CRM data, enquiries and reporting are managed to the highest standard. Working closely with the management team and sales consultants, you will help maintain the quality, speed and organisation that supports our continued growth.<br>Responsibilities Property Listings Create, upload and maintain property listings across multiple property portals. Ensure listings are accurate, compliant and professionally presented. Update pricing, availability, photographs, floor plans and marketing information. Monitor listing quality and optimise presentation. CRM Management Maintain accurate client, landlord and property records. Manage incoming enquiries and allocate leads efficiently. Ensure all sales activity is correctly recorded. Monitor CRM compliance across the sales team. Produce daily, weekly and monthly performance reports. Sales Support Answer incoming enquiries professionally. Qualify prospective buyers and tenants. Allocate enquiries to the appropriate consultant. Follow up on incomplete enquiries where required. Assist the management team with reporting and administration. Operations Coordinate with marketing regarding new listings and campaigns. Assist with documentation and property onboarding. Identify opportunities to improve internal processes and automation.<br>We're Looking For Someone Who Has previous experience using a CRM system. Has worked with property portals such as Property Finder, Bayut, Dubizzle, Rightmove, Zoopla or similar. Is exceptionally organised with excellent attention to detail. Enjoys working with systems and technology. Has strong Excel and reporting skills. Communicates confidently in English. Thrives in a fast-paced environment. Takes ownership rather than waiting to be instructed. Experience in either the UAE or UK real estate industry would be an advantage, although full training will be provided.<br>What You'll Receive Competitive salary based on experience. Modern office based in Dubai. Work alongside international teams across Dubai, London and China. Career progression within a rapidly growing international real estate company. Ongoing training and development. Exposure to international residential and investment property markets.<br>About EGREEGRE International is an international real estate advisory and brokerage with offices across Dubai, London and China. We specialise in residential sales, lettings and cross-border property investment, connecting clients across three of the world's most active property markets. As our business continues to grow, we are looking for a highly organised and proactive Real Estate Operations Executive to join our Dubai office and support our international sales teams. This is a fast-paced operational role for someone who enjoys technology, systems, CRM management and ensuring everything runs efficiently behind the scenes.

The Role You will become the operational hub of our property business, ensuring listings, CRM data, enquiries and reporting are managed to the highest standard. Working closely with the management team and sales consultants, you will help maintain the quality, speed and organisation that supports our continued growth.<br>Responsibilities Property Listings Create, upload and maintain property listings across multiple property portals. Ensure listings are accurate, compliant and professionally presented. Update pricing, availability, photographs, floor plans and marketing information. Monitor listing quality and optimise presentation. CRM Management Maintain accurate client, landlord and property records. Manage incoming enquiries and allocate leads efficiently. Ensure all sales activity is correctly recorded. Monitor CRM compliance across the sales team. Produce daily, weekly and monthly performance reports. Sales Support Answer incoming enquiries professionally. Qualify prospective buyers and tenants. Allocate enquiries to the appropriate consultant. Follow up on incomplete enquiries where required. Assist the management team with reporting and administration. Operations Coordinate with marketing regarding new listings and campaigns. Assist with documentation and property onboarding. Identify opportunities to improve internal processes and automation.<br>We're Looking For Someone Who Has previous experience using a CRM system. Has worked with property portals such as Property Finder, Bayut, Dubizzle, Rightmove, Zoopla or similar. Is exceptionally organised with excellent attention to detail. Enjoys working with systems and technology. Has strong Excel and reporting skills. Communicates confidently in English. Thrives in a fast-paced environment. Takes ownership rather than waiting to be instructed. Experience in either the UAE or UK real estate industry would be an advantage, although full training will be provided.<br>What You'll Receive Competitive salary based on experience. Modern office based in Dubai. Work alongside international teams across Dubai, London and China. Career progression within a rapidly growing international real estate company. Ongoing training and development. Exposure to international residential and investment property markets.<br>About EGREEGRE International is an international real estate advisory and brokerage with offices across Dubai, London and China. We specialise in residential sales, lettings and cross-border property investment, connecting clients across three of the world's most active property markets. As our business continues to grow, we are looking for a highly organised and proactive Real Estate Operations Executive to join our Dubai office and support our international sales teams. This is a fast-paced operational role for someone who enjoys technology, systems, CRM management and ensuring everything runs efficiently behind the scenes.

The Role You will become the operational hub of our property business, ensuring listings, CRM data, enquiries and reporting are managed to the highest standard. Working closely with the management team and sales consultants, you will help maintain the quality, speed and organisation that supports our continued growth.<br><br>Responsibilities Property Listings Create, upload and maintain property listings across multiple property portals. Ensure listings are accurate, compliant and professionally presented. Update pricing, availability, photographs, floor plans and marketing information. Monitor listing quality and optimise presentation. CRM Management Maintain accurate client, landlord and property records. Manage incoming enquiries and allocate leads efficiently. Ensure all sales activity is correctly recorded. Monitor CRM compliance across the sales team. Produce daily, weekly and monthly performance reports. Sales Support Answer incoming enquiries professionally. Qualify prospective buyers and tenants. Allocate enquiries to the appropriate consultant. Follow up on incomplete enquiries where required. Assist the management team with reporting and administration. Operations Coordinate with marketing regarding new listings and campaigns. Assist with documentation and property onboarding. Identify opportunities to improve internal processes and automation.<br><br>We're Looking For Someone Who Has previous experience using a CRM system. Has worked with property portals such as Property Finder, Bayut, Dubizzle, Rightmove, Zoopla or similar. Is exceptionally organised with excellent attention to detail. Enjoys working with systems and technology. Has strong Excel and reporting skills. Communicates confidently in English. Thrives in a fast-paced environment. Takes ownership rather than waiting to be instructed. Experience in either the UAE or UK real estate industry would be an advantage, although full training will be provided.<br>What You'll Receive Competitive salary based on experience. Modern office based in Dubai. Work alongside international teams across Dubai, London and China. Career progression within a rapidly growing international real estate company. Ongoing training and development. Exposure to international residential and investment property markets.<br><br>About EGREEGRE International is an international real estate advisory and brokerage with offices across Dubai, London and China. We specialise in residential sales, lettings and cross-border property investment, connecting clients across three of the world's most active property markets. As our business continues to grow, we are looking for a highly organised and proactive Real Estate Operations Executive to join our Dubai office and support our international sales teams. This is a fast-paced operational role for someone who enjoys technology, systems, CRM management and ensuring everything runs efficiently behind the scenes.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.</p><br><br>Job Description<br><br><ul><li>Lead the daily Guest Relations and Fairmont Gold Lounge operations.</li><li>Ensure seamless guest experiences from pre-arrival through post-departure.</li><li>Oversee all VIP, Fairmont Gold, ALL members and repeat guest recognition.</li><li>Review arrivals, departures, in-house guests, celebrations and Handle With Care guests daily.</li><li>Ensure Fairmont Gold Lounge operates in accordance with Fairmont Brand Standards.</li><li>Monitor lounge presentation, food &amp; beverage offerings, cleanliness and ambience.</li><li>Coordinate personalized amenities, welcome letters and special occasions.</li><li>Lead guest recovery and service recovery initiatives following the Own It and Guest Recovery framework.</li><li>Personally handle complex guest concerns and ensure timely follow-up until closure.</li><li>Conduct root cause analysis of recurring guest complaints and implement corrective actions.</li><li>Drive LQA, TrustYou, guest satisfaction and quality initiatives.</li><li>Review guest feedback trends and share action plans with department heads.</li><li>Conduct daily lobby, public area and Fairmont Gold inspections.</li><li>Lead and coach the Guest Relations and Fairmont Gold teams through daily briefings and one-to-one coaching.</li><li>Support recruitment, onboarding, training, performance management and succession planning.</li><li>Drive ALL – Accor Live Limitless enrolments and member’s recognition.</li><li>Promote upselling opportunities and support Rooms revenue initiatives.</li><li>Maintain accurate guest profiles in Opera Cloud and ensure guest preferences are updated.</li><li>Monitor ALICE/Royal Service guest requests and ensure timely completion.</li><li>Coordinate closely with Front Office, Housekeeping, Engineering, Concierge, Security, Royal Service and Food &amp; Beverage.</li><li>Support emergency response and Manager on Duty responsibilities when assigned.</li><li>Ensure compliance with hotel policies, cash handling procedures and key control.</li><li>Promote health, safety, HACCP and security standards.</li><li>Prepare operational reports, guest recovery summaries and quality analysis.</li><li>Develop innovative guest experience initiatives aligned with Fairmont's 'Make Special Happen' philosophy.</li><li>Perform any additional duties assigned by hotel management.</li></ul><br>Qualifications<br><br><ul><li>Passion for guest service</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Strong interpersonal and problem solving abilities.</li><li>Highly responsible &amp; reliable.</li><li>Fluency in English, secondary language preferred.</li><li>Minimum of 2&nbsp;years previous proven managerial&nbsp;position or equivalent in a customer service industry.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Knowledge of Opera Cloud&nbsp;Property Management System an asset.</li><li>Ability to work cohesively with fellow heartists as part of a team.</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Senior Relationship Manager</strong><br><strong>Location : Sharjah</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;<br><strong>Role Purpose:</strong><br> This role is primarily responsible for developing and maintaining business relationships with SME clients to fullfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service.</p><br><p><strong>KEY METRICS:</strong></p><br><ul> <li>Revenue:&nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Expenses:&nbsp;</li> <li>Net Income:&nbsp;</li> <li>Assets:&nbsp;</li> <li>Headcount:&nbsp;</li> <li>Number of branches:&nbsp;</li> <li>Number of ATMs:&nbsp;</li> <li>Number of Direct Reports:<br> &nbsp;&nbsp;&nbsp;</li></ul><p><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br><i><strong><u>Credit</u></strong></i></p><br><ul> <li>Acquire volumes principally from within the bank’s existing portfolio (x-sell) and through other contacts / efforts and develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling with business owners, direct mail, email, and networking on selective basis, as to achieve your business targets.</li> <li>Call Report preparation to be high standards i.e. informative, presentable, conclusive, professional, and comprehensive.</li> <li>Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework.</li> <li>Analyze of working capital requirements for clients, monitors financial health of the clients' business and industry.</li> <li>Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.</li> <li>Initiates and ensures disbursements and adjustments of loans.</li> <li>Ensure that the approved credit lines are valid and available for the clients.&nbsp;</li> <li>Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…..ets to ensure minimum credit risk.</li> <li>Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.</li> <li>Strictly adhere to Bank’s financing policy Manual and report any exceptions</li> <li>Proper credit monitoring, through different methods mainly regular customer’s sites visits i.e. office, showrooms, warehouses... and providing call reports for the same..</li> <li>Recover of banks dues in time through the daily reports and follow ups.</li></ul><p><i><strong><u>Customer Service&nbsp;</u></strong></i></p><br><ul> <li>Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.</li> <li>Maintain high standard service with customers and ensure no complains.</li> <li>Responding on customers calls and starts with appropriate greetings.</li> <li>Develops, enhances and maintains relationships with prospective clients to ensure revenue / profit targets are met/ exceeded.</li> <li>Ensure that service quality norms and client satisfaction scores are met for their set of clients.</li> <li>To do regular visits to the customer’s</li></ul><p><strong><u>Internal / External Cooperation</u></strong></p><br><ul> <li>Demonstrate ability to interact and cooperate with all bank employees.&nbsp;</li> <li>Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.&nbsp;</li> <li>Maintain professional internal and external relationships that meet department core values.&nbsp;</li> <li>Proactively establish and maintain effective working team relationships with all support departments</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br> &nbsp;</p><br><ul> <li>Good knowledge of ADIB’s Business Banking products &amp; services</li> <li>Experience of credit analyses and balance sheet spreading.</li> <li>Good knowledge of ADIB’s&nbsp;Operational Policies &amp; Procedures</li> <li>Proficient in credit appraisal techniques including credit, risk, business &amp; financial analysis.&nbsp;</li> <li>Knowledge of Business Relationship Management.</li> <li>Fair Knowledge of UAE banking practices , regulations &amp; risks</li> <li>Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities&nbsp;</li> <li>General awareness of competitors in the local market</li> <li>Excellent knowledge of service standards&nbsp;</li> <li>Knowledge of Cross Sales&nbsp;</li> <li>Computer skills</li> <li>Excellent Communication Skills.<br> &nbsp;</li></ul><p><strong>Previous experience:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></p><br><ul> <li>Minimum five (05) years' experience as a Relationship Management&nbsp;experience in a banking environment.</li></ul><br> </div>