Cisco Network Engineer Jobs in UAE

We are looking for a Service Delivery Manager to lead customer onboarding and delivery of the company solutions across venues. This role ensures deployments are completed on time, without delays, and with strong customer satisfaction throughout onboarding and post-go-live.<br>You will manage Technical Support Engineers and Project Managers, and work closely with Sales and Customer Success Managers (CSMs) to ensure smooth execution and positive customer experience.<br>Key Responsibilities<br>Own end-to-end customer onboarding and service delivery Ensure projects are delivered on time, within scope, and to quality standards Manage customer expectations, communication, and overall sentiment Act as escalation point for onboarding and delivery issues Lead and coordinate engineers and project managers across multiple deployments Identify risks and drive resolution proactively Ensure smooth handover from Sales → Delivery → Customer Success Oversee deployments of WiFi Captive Portals, Location Analytics, Kiosk Applications & Wayfinding, Mobile Wayfinding (Blue Dot), and Indoor Asset Tracking solutions Maintain structured project tracking, reporting, and documentation<br>Requirements<br>3+ years hands-on experience in Wired/Wireless Network Engineering Proven experience in customer onboarding and service delivery (mandatory) Strong knowledge of enterprise WiFi and networking (TCP/IP, VLANs, DNS, DHCP) Strong knowledge of RADIUS / AAA authentication Experience with systems (Windows/Linux) and cloud environments Experience with APIs, SDKs, and web technologies CCNA (or equivalent level) – certification not required to be current, but must have been obtained or demonstrated in experience Strong communication and customer-facing skills Ability to manage multiple projects and teams in a fast-paced environment Business mindset with focus on delivery outcomes and customer satisfaction<br>Preferred<br>CCNP, PMP, or ITILExperience with large venues (retail, hospitality, healthcare) Exposure to WiFi analytics, indoor navigation, or IoT solutions<br>What Success Looks Like<br>Onboarding delivered on time with no major delays High customer satisfaction during and after onboarding Strong coordination across technical, project, and business teams Clear visibility, reporting, and control over all active deployments

The ideal candidate will be responsible for maintaining and intermittently improving our current network configuration and infrastructure. You will design our revamped network infrastructure with the goal of maximizing our network performance. You will also provide troubleshooting and configuration support by using your strong technical skills in Linux and Windows environments and IP networking.<br>Key Responsibilities:· Design, implement, and maintain network infrastructure, ensuring optimal performance and security.· Monitor and troubleshoot network systems, including LAN/WAN, routers, switches, firewalls, and VPNs.· Perform network configuration and upgrades in line with company requirements and industry best practices.· Respond to network issues and outages, providing efficient solutions in a timely manner.· Collaborate with other IT teams to deploy network solutions for various projects.· Assist in planning network capacity, ensuring scalability and redundancy for future growth.· Provide network documentation, including topology, IP addresses, and detailed configuration.· Maintain and optimize existing network systems, recommending and implementing improvements.· Conduct regular system checks and performance evaluations.· Stay updated with emerging networking technologies and industry trends to recommend improvements.· Travel to client sites for network installations, troubleshooting, and support activities (travel required within UAE).· Must have valid driving license for travel to client locations. Qualifications:· 2-3 years of hands-on experience as a Network Engineer or in a similar role.· Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls).· Familiarity with network monitoring tools and techniques.· Experience with network configuration and troubleshooting.· Understanding of network security principles and best practices.· CCNA, Comp TIA Network+, or other relevant certifications preferred.· Strong analytical and problem-solving skills.· Ability to work independently and as part of a team in a fast-paced environment.· Excellent communication skills and the ability to interact with cross-functional teams.· Must have own car and valid driving license for travel to client sites.

The ideal candidate will be responsible for maintaining and intermittently improving our current network configuration and infrastructure. You will design our revamped network infrastructure with the goal of maximizing our network performance. You will also provide troubleshooting and configuration support by using your strong technical skills in Linux and Windows environments and IP networking.<br>Key Responsibilities:· Design, implement, and maintain network infrastructure, ensuring optimal performance and security.· Monitor and troubleshoot network systems, including LAN/WAN, routers, switches, firewalls, and VPNs.· Perform network configuration and upgrades in line with company requirements and industry best practices.· Respond to network issues and outages, providing efficient solutions in a timely manner.· Collaborate with other IT teams to deploy network solutions for various projects.· Assist in planning network capacity, ensuring scalability and redundancy for future growth.· Provide network documentation, including topology, IP addresses, and detailed configuration.· Maintain and optimize existing network systems, recommending and implementing improvements.· Conduct regular system checks and performance evaluations.· Stay updated with emerging networking technologies and industry trends to recommend improvements.· Travel to client sites for network installations, troubleshooting, and support activities (travel required within UAE).· Must have valid driving license for travel to client locations. Qualifications:· 2-3 years of hands-on experience as a Network Engineer or in a similar role.· Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls).· Familiarity with network monitoring tools and techniques.· Experience with network configuration and troubleshooting.· Understanding of network security principles and best practices.· CCNA, Comp TIA Network+, or other relevant certifications preferred.· Strong analytical and problem-solving skills.· Ability to work independently and as part of a team in a fast-paced environment.· Excellent communication skills and the ability to interact with cross-functional teams.· Must have own car and valid driving license for travel to client sites.

The ideal candidate will be responsible for maintaining and intermittently improving our current network configuration and infrastructure. You will design our revamped network infrastructure with the goal of maximizing our network performance. You will also provide troubleshooting and configuration support by using your strong technical skills in Linux and Windows environments and IP networking.<br>Key Responsibilities:· Design, implement, and maintain network infrastructure, ensuring optimal performance and security.· Monitor and troubleshoot network systems, including LAN/WAN, routers, switches, firewalls, and VPNs.· Perform network configuration and upgrades in line with company requirements and industry best practices.· Respond to network issues and outages, providing efficient solutions in a timely manner.· Collaborate with other IT teams to deploy network solutions for various projects.· Assist in planning network capacity, ensuring scalability and redundancy for future growth.· Provide network documentation, including topology, IP addresses, and detailed configuration.· Maintain and optimize existing network systems, recommending and implementing improvements.· Conduct regular system checks and performance evaluations.· Stay updated with emerging networking technologies and industry trends to recommend improvements.· Travel to client sites for network installations, troubleshooting, and support activities (travel required within UAE).· Must have valid driving license for travel to client locations. Qualifications:· 2-3 years of hands-on experience as a Network Engineer or in a similar role.· Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls).· Familiarity with network monitoring tools and techniques.· Experience with network configuration and troubleshooting.· Understanding of network security principles and best practices.· CCNA, Comp TIA Network+, or other relevant certifications preferred.· Strong analytical and problem-solving skills.· Ability to work independently and as part of a team in a fast-paced environment.· Excellent communication skills and the ability to interact with cross-functional teams.· Must have own car and valid driving license for travel to client sites.

Summary:<br><br>The role of a Network Engineer is primarily focused on managing and optimizing the organization's network infrastructure to ensure reliability and performance, which is critical for supporting ongoing IT projects and operations.<br><br>Main Responsibilities:<br><br>Design, implement, and maintain network infrastructure, ensuring optimal performance and security. Monitor and troubleshoot network systems, including LAN/WAN, routers, switches, firewalls, and VPNs. Perform network configuration and upgrades in line with company requirements and industry best practices. Respond to network issues and outages, providing efficient solutions in a timely manner. Collaborate with other IT teams to deploy network solutions for various projects. Assist in planning network capacity, ensuring scalability and redundancy for future growth. Provide network documentation, including topology, IP addresses, and detailed configuration. Maintain and optimize existing network systems, recommending and implementing improvements. Conduct regular system checks and performance evaluations. Stay updated with emerging networking technologies and industry trends to recommend improvements. Travel to client sites for network installations, troubleshooting, and support activities (travel required within UAE).<br><br>Key Requirements:<br><br>2-3 years of hands-on experience as a Network Engineer or in a similar role. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls). Familiarity with network monitoring tools and techniques. Experience with network configuration and troubleshooting. Understanding of network security principles and best practices.<br><br>Nice to Have:<br><br>CCNA, Comp TIA Network+, or other relevant certifications preferred. Strong analytical and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Excellent communication skills and ability to interact with cross-functional teams.<br><br>Other Details:<br><br>Location: UAE – Abu Dhabi. Frequent travel to client sites required within UAE. Must have own car and a valid driving license.

<p>Job Summary We are looking for an experienced Senior Network &amp; Security Engineer / Senior Network Consultant to provide onsite network and security consultancy and technical support within a large enterprise environment. The successful candidate will be responsible for managing, maintaining, troubleshooting, and supporting enterprise network infrastructure across L1, L2, and L3 , while working within an ITIL framework . The role may require after-hours and weekend support, including remote or onsite assistance outside normal working hours. Manage and maintain network infrastructure within a large enterprise environment. Provide L1, L2, and L3 network troubleshooting and technical support . Diagnose and resolve complex network connectivity and performance issues. Monitor network infrastructure and proactively identify potential issues. Support network and security infrastructure to ensure availability, reliability, and performance. Perform network configuration, maintenance, and troubleshooting activities. Work within established ITIL processes and service management frameworks . Collaborate with technical teams and stakeholders to resolve network and security incidents. Provide technical consultancy and recommendations for network and security improvements. Support incident resolution, escalation, and root-cause analysis. Maintain technical documentation and troubleshooting records. Support network monitoring activities, including the use of ManageEngine or similar monitoring tools where applicable. Provide support outside normal working hours, including after-hours and weekends , when required. Provide remote or onsite technical support based on operational requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s or Master s degree in Computer Engineering, Communications Engineering, Computer Science, Information Technology, or a related field . Minimum 5 7 years of hands-on experience managing and maintaining large enterprise network environments. CCNP certification is mandatory. Strong experience in enterprise networking and network troubleshooting. Proven ability to provide L1, L2, and L3 network support . Experience working within an ITIL framework . Strong analytical and problem-solving skills. Excellent communication and stakeholder-management skills. Ability to work onsite in the UAE for the full 1-year consultancy engagement . Flexibility to provide support outside normal working hours, including weekends, when required.</p><p>Preferred Certifications CCIE Fortinet NSE F5 Certified BIG-IP Administrator CISSP</p><p>Additional Preferred Skills Penetration Testing experience. Experience with ManageEngine monitoring tools . Previous experience supporting UAE Government / Public Sector customers is highly preferred.</p><p>Government / Public Sector Experience Previous experience working with UAE Government or Public Sector customers is highly preferred. For the overall engagement, the bidder/organization is expected to have at least 2 years of experience with government, public-sector, or judicial customers .</p>

About the Company x Cube is a Fintech company based in the UAE, dedicated to enhancing the competitiveness of Capital Markets in the UAE by introducing the latest financial technologies and innovations to the region. With its origins as a market maker, x Cube has since expanded its scope, utilizing its expertise in Capital Markets to provide a brokerage platform that leverages cutting-edge technologies.<br>About the Role The IT Internal Auditor be working closely with the Head of Internal Audit, you'll help strengthen our technology assurance capability by developing automated monitoring, applying data analytics, assessing technology and cybersecurity risks, and providing independent assurance over the systems that support our brokerage platform and trading technology.<br>Responsibilities Develop and maintain the IT Internal Audit Risk Assessment and identify key technology and cybersecurity risks. Support the development of a risk-based IT Internal Audit Plan. Plan and conduct audits covering cybersecurity, infrastructure, networks, applications, databases, cloud, integrations, access management, and IT operations. Assess vulnerabilities, control weaknesses, security gaps, and technology risks. Provide assurance over the security, availability, resilience, and integrity of critical systems, including x Cube’s mobile application and web platform. Review areas including network security, vulnerability management, incident response, database security, disaster recovery, and third-party technology risks. Develop continuous auditing and monitoring tools using automation, data analytics, dashboards, scripts, alerts, and exception reporting. Communicate findings and recommendations to management and follow up on agreed corrective actions. Support the Head of Internal Audit in providing technology and cybersecurity assurance to senior management and the Board Audit Committee.<br>Qualifications Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Security, Computer Engineering, Information Systems, or a related field.<br>Required Skills Strong knowledge or practical experience in several of the following areas:Cybersecurity and penetration testing Digital forensics and incident investigation Data analytics, automation, scripting, or programming<br>Preferred Skills Professional certifications are preferred but not mandatory, including:CISA, CISSP, CEH, OSCP, Security+, CCNA, CCSP, cloud certifications (AWS/Azure/Google Cloud), digital forensics certifications, or other relevant IT and cybersecurity certifications.<br>*Suitably qualified Emirati candidates will be given preference. Applications from all qualified candidates are welcome.

<p>We are looking for a Security-Focused IT Administrator who understands that infrastructure is the frontline of cyber defense. You will not just manage servers and networks - you will harden, monitor, secure, and fortify them against evolving threats.<br> You will be responsible for the confidentiality, integrity, and availability of our systems. This means securing VMware ESXi against hypervisor attacks, hardening Active Directory against privilege escalation, locking down Veeam backups against ransomware, and continuously monitoring for threats using SentinelOne and Microsoft 365. </p><br><p>✅Secure and harden VMware ESXi, Windows Server, and Active Directory environments ✅ Manage endpoint security using SentinelOne (EDR/XDR) and respond to security incidents ✅ Protect backup infrastructure using Veeam with ransomware-resilient strategies ✅ Implement Microsoft 365 security controls (MFA, Conditional Access, Defender, Zero Trust) ✅ Manage identity and access security (GPO, LAPS, privileged access controls) ✅ Configure and secure networks, firewalls, VLANs, and security monitoring ✅ Perform vulnerability management, patching, and security assessments ✅ Support incident response, threat investigation, and security documentation </p><p><strong>Desired Candidate Profile</strong></p><p>� VMware ESXi security hardening � Windows Server & Active Directory security � Veeam Backup & Recovery � SentinelOne or similar EDR solutions � Microsoft 365 Security & Entra ID � Networking security concepts (Firewall, VLAN, IDS/IPS, Zero Trust) <br>Preferred Certifications: ⭐ CompTIA Security+ ⭐ CISSP / CISM / CEH ⭐ AZ-500 / SC-300 ⭐ VCP / VMCE ⭐ CCNA / Fortinet / Palo Alto certifications </p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We seek a skilled and experienced Electronics and IT Technician to join our team. The ideal candidate will have a strong background in electronics repair, troubleshooting, and maintenance and hands-on experience in IT support.</p><br><p>• Perform diagnostic tests and repairs on various electronic devices and equipment.</p><p>• Troubleshoot, maintain and repair electronic systems such as PCs, LED screens, and industrial equipment.</p><p>• Provide IT support including software installation and hardware maintenance.</p><p>• Collaborate with team members to implement technology solutions and upgrades.</p><p>• Maintain accurate documentation of repairs, installations, and troubleshooting procedures.</p><p>• Provide technical support to internal teams and clients.</p><p>• Provide training on various devices to the customers.</p><p>• Work as field technician</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>• Diploma or degree in Electronics, Information Technology, or related field.</p><p>• Willing to learn new products and solutions.</p><p>• Proven experience in electronics repair, including knowledge of circuits, components, and troubleshooting.</p><p>• Strong IT skills with experience in hardware setup and software installation.</p><p>• Proficiency in diagnosing and resolving technical hardware and software issues.</p><p>• Familiarity with testing equipment such as multimeters, oscilloscopes, and soldering tools.</p><p>• Good understanding of operating systems (Windows, Linux, etc.).</p><p>• Ability to read and interpret technical schematics and diagrams.</p><p>• Strong communication skills and ability to work independently and in a team.</p><p>• Any Certification such as CCNA, MCSE, MCSD or A+ is an extra advantage.</p><p></p></section>

<ul><li>Provide first-line support for hardware, software, and network-related issues via phone, email and in-person</li><li>Diagnose and fix issues of end user systems related to Operating Systems, Internet Browsers (ie. Explorer), MS Office & MS products (Word, Excel, PowerPoint, Outlook etc.), Local Area Network connectivity, Wireless connectivity, First Level Hardware diagnosis, Printing issues, Software Installation, PC relocation and minor changes, Peripheral device connectivity or device driver</li><li>Manage and maintain IT assets, including computers, printers, and other peripheral devices</li><li>Install, upgrade and configure operating systems and software applications, ensuring compliance with the company policies</li><li>Monitor software licensing and provide necessary updates for compliance and security</li><li>Assist in maintaining network connectivity, including troubleshooting connectivity issues and performing basic network configuration</li><li>Conduct routine system and network monitoring to identify and resolve potential issues before they impact users</li><li>Support larger IT projects as needed, providing input and assistance during implementation</li><li>Collaborate with other IT teams to identify trends and improve infrastructure and service delivery</li><li>Monitor system screens for error messages or alerts</li><li>Ensure uninterrupted system operation</li><li>Ensure industry and local physical security processes are followed</li><li>Ensure schedules finish on time to meet service level agreements</li><li>Log errors and resolutions to prevent system bottlenecks</li><li>Close incident records within defined timeline</li><li>Determine severity and prioritization classification for the Incident</li><li>Identify/associate related incidents</li><li>Initiate Request for Change (RFC) record, if needed</li><li>Manage Incidents to resolution</li><li>Perform Incident diagnostics</li><li>Resolve incidents and restore service</li><li>Conduct root cause analysis</li><li>Coordinate problem resolution</li><li>Determine need for additional resources and assign to correct service provider</li><li>Develop innovative solutions</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Perform full system and data back-ups of all required data and architecture</li><li>Manage user accounts on the system</li><li>Perform regular system checks and housekeeping</li><li>Repair/update hardware, software and operating systems</li><li>Install / configure application software</li><li>Effectively and efficiently troubleshoot system problems</li><li>Consistently fix system problems with minimal downtime</li><li>Proactively identify system upgrades to enhance the services offered to the client</li><li>Analyse/review Request and determine if escalation is needed</li><li>Apply ITIL framework</li><li>Determine severity and prioritization classification for the Request</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Manage Requests end-to-end, from Request registration, routing, recording/documentation, rejection and un-routing</li><li>Work collaboratively with organizational peers</li><li>Monitor and resolve all ticket escalations within your area of responsibility</li><li>Establish strong relationships with the client and their leadership by following through on requests, resolving escalations and providing status in a consistent and timely manner</li><li>Understand and practice information security fundamentals covering confidentiality, integrity and availability of information in SIBCA organization</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field</li><li>MCSE or CCNA certifications preferred</li><li>Good understanding of MS Windows 7 and other Microsoft client operating systems</li><li>Working and conceptual knowledge of networking basics</li><li>Ability to manage end users’ expectations and keep them satisfied</li><li>Excellent team worker</li><li>Proficient (Read, Write, Speak) in English</li></ul>

Company Description ZSEC TECHNOLOGIES LLC – ELV & ICT Services is a technology integrator established in 2022 to support modern, connected infrastructure. The company delivers end-to-end solutions that combine ICT for high-speed data, voice, and network connectivity with ELV systems such as security, safety, and building automation. Typical ELV solutions include CCTV, access control, fire alarm, public address, and building automation, while ICT services cover structured cabling, networking, Wi‑Fi, data centers, and telephony. ZSEC TECHNOLOGIES LLC differentiates itself through turnkey solutions, expert integration, and future‑proof design, helping clients build intelligent, safe, and fully connected facilities. Role Description The ELV Engineer is a full-time, on-site role based in Abu Dhabi. This role involves designing, implementing, and supporting ELV systems including CCTV, access control, fire alarm, public address, and building automation across various projects. Day-to-day tasks include preparing system designs and shop drawings, reviewing project specifications, performing site surveys, and coordinating with project managers, contractors, and vendors to ensure proper installation and commissioning. The ELV Engineer will troubleshoot system issues, conduct testing and quality checks, and ensure all work complies with relevant standards and client requirements. The role also includes documentation, reporting, and participation in project planning to deliver integrated, reliable solutions. Qualifications Strong technical skills in ELV systems, including CCTV, access control, fire alarm, public address, and building automation. Knowledge of ICT infrastructure such as structured cabling, networking, Wi‑Fi, data centers, and telephony. Proficiency in reading and preparing technical drawings, schematics, and documentation (e.g., Auto CAD or similar tools). Experience with system installation, testing, commissioning, and troubleshooting in commercial or industrial environments. Understanding of relevant standards and regulations for safety, security, and building systems. Bachelor’s degree in Electrical Engineering, Electronics, Telecommunications, or a related field (or equivalent practical experience). Effective communication and coordination abilities for working with multidisciplinary teams and clients. Strong problem-solving skills, attention to detail, and ability to manage multiple projects and deadlines. Previous experience in ELV/ICT integration in the UAE or GCC region is an advantage. Professional certifications in ELV, networking, or project management (e.g., BICSI, CCNA, PMP) are beneficial.

Join Our Enterprise Print Solutions Team<br>We are looking for a Senior MPS Service Engineer to join our Enterprise Print Solutions team. The successful candidate will be responsible for implementing, supporting, and maintaining enterprise print environments while delivering exceptional technical support and customer service.<br>Key Responsibilities Install, configure, maintain, and troubleshoot Managed Print Service (MPS) environments. Deploy, administer, and support MyQ, Paper Cut MF, and YSoft Safe Q solutions. Configure secure print release, Follow-Me Printing, print accounting, user authentication, and scan workflows. Install, configure, and maintain Epson Work Force Enterprise, Work Force Pro RIPS, and AM Series Business Inkjet printers and multifunction devices. Support Active Directory, LDAP, Windows Print Server, SQL Server, TCP/IP, DNS, DHCP, SMTP, SMB, SNMP, and SSL certificates. Perform preventive maintenance, firmware upgrades, hardware troubleshooting, fleet monitoring, and remote diagnostics. Conduct customer training, technical demonstrations, and resolve technical escalations. Prepare installation documentation and service reports.<br>Requirement Minimum 8 years' experience in Office Automation or Managed Print Services. Minimum 5 years' experience implementing Enterprise MPS solutions. Strong hands-on experience with Epson Work Force Enterprise, Work Force Pro RIPS, and AM Series Business Inkjet solutions. Experience with Epson Device Admin, Epson Remote Services (ERS), Epson Open Platform, MyQ, Paper Cut MF, and YSoft Safe Q is highly desirable. Strong knowledge of Windows Server, Active Directory, SQL Server, enterprise networking, and Linux/mac OS print environments. Experience supporting enterprise customers within the UAE. Valid UAE Driving Licence and own vehicle (Advantage ). Willingness to travel across the UAE. Immediate or short notice availability preferred.<br>Preferred Certifications MyQ | Paper Cut | YSoft Safe Q | Microsoft Windows Server | Linux | CCNA | Epson Technical Certifications <br>Why Join Us ? Become part of a specialised Enterprise Print Solutions team delivering cutting-edge Epson Business Inkjet technologies to leading organisations across the UAE. You'll work on large-scale enterprise deployments, cloud print solutions, fleet management, and digital transformation initiatives while growing your technical expertise in a collaborative and dynamic environment.<br>Candidates based in the UAE and India with relevant Managed Print Services experience are encouraged to apply.<br>Apply via Linked In or email their resume to hr@almoe.com with the subject line:Service Engineer (MPS).

<p>Experienced Network Engineer to design, implement, manage, and support enterprise network infrastructure across both on-premises datacenters and the Microsoft Azure cloud environment. The candidate will be responsible for maintaining network security, connectivity, wireless network solutions performance, and availability while supporting hybrid cloud deployments and business-critical applications.</p><br><br><p>KEY RESPONSIBILITIES AND ACCOUNTABILITIES:</p><p><strong>On-Premises Network Management</strong></p><ul><li><p>Design, deploy, and maintain LAN, WAN, WLAN, and datacentre network infrastructure.</p></li><li><p>Configure and manage routers, switches, firewalls, load balancers, and VPN solutions.</p></li><li><p>Monitor network performance, troubleshoot connectivity issues, and ensure high availability.</p></li><li><p>Implement network security policies, access controls, and segmentation.</p></li><li><p>Manage network documentation, IP addressing schemes, and topology diagrams.</p></li><li><p>Support disaster recovery and business continuity initiatives</p></li></ul><p><strong>Azure Cloud Networking</strong></p><ul><li><p>Design and manage Azure Virtual Networks (VNets), Subnets, NSGs, Route Tables, and DNS</p></li><li><p>Configure and support Azure VPN Gateway, ExpressRoute, Azure Firewall, and Load Balancers.</p></li><li><p>Implement hybrid connectivity between on-premises infrastructure and Azure.</p></li><li><p>Monitor and optimize Azure network performance, security, and costs.</p></li><li><p>Support cloud migration projects and infrastructure modernization initiatives.</p></li><li><p>Implement network security controls using Azure-native services</p></li></ul><p><strong>Security & Compliance</strong></p><ul><li><p>Manage firewall policies and network security controls.</p></li><li><p>Conduct vulnerability assessments and remediate network-related risks.</p></li><li><p>Ensure compliance with organizational security standards and regulatory requirements.</p></li><li><p>Support security audits and incident response activities</p></li></ul><p><strong>Monitoring & Operations</strong></p><ul><li><p>Utilize network monitoring and management tools for proactive issue detection.</p></li><li><p>Perform root cause analysis for network incidents and outages.</p></li><li><p>Manage firmware upgrades, patching, and lifecycle management of network devices.</p></li><li><p>Prepare operational reports and capacity planning recommendations.</p></li></ul><br><p>SKILLS & COMPETENCIES:</p><p><strong>Networking</strong></p><ul><li><p>Strong understanding of TCP/IP, DNS, DHCP, VLANs, STP, OSPF, BGP, MPLS, VPN, and QoS.</p></li><li><p>Experience with enterprise networking solutions from vendors such as Cisco, Fortinet, Palo Alto</p></li><li><p>Experience with SD-WAN technologies.</p></li></ul><p><strong>Azure Cloud</strong></p><ul><li><p>Strong knowledge of Azure networking services.</p></li><li><p>Experience with Azure Virtual WAN, ExpressRoute, VPN Gateway, Azure Firewall, NSGs, & Load Balancer.</p></li><li><p>Understanding of hybrid cloud networking and cloud security best practices.</p></li><li><p>Experience with Infrastructure as Code tools such as Terraform is preferred.</p></li></ul><p><strong>Operating Systems & Tools</strong></p><ul><li><p>Windows Server and Linux administration knowledge.</p></li><li><p>Network monitoring tools such as SolarWinds, PRTG, ManageEngine, or equivalent.</p></li><li><p>PowerShell and scripting skills for automation.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>MINIMUM QUALIFICATION:</strong></p><ul><li><p>Bachelor in Computer Science & Engineering or any Engineering in Electronics/Communications.</p></li><li><p>Relevant certifications preferred:</p></li><li><p>Cisco Certified Network Professional (CCNP)</p></li><li><p>Fortinet NSE</p></li><li><p>Microsoft Certified: Azure Network Engineer Associate </p></li></ul><br><p><strong>MINIMUM EXPERIENCE:</strong></p><ul><li><p>5+ years of networking experience with at least 2+ years supporting Azure cloud environments.</p></li><li><p>Hands-on expertise in Azure networking, firewalls, VPNs, cloud migrations, and network security.</p></li></ul>

Reports To: CIODepartment: Group Information Technology Location: Dubai, UAE, with regular travel to construction sites across the UAEJob Type: Full-time, permanent Experience Required: 10+ years in IT service delivery, endpoint management, enterprise application support, and multi-site operations, preferably within the construction or contracting industry, including at least 3 years leading a distributed support team. Certifications: ITIL 4 Foundation or higher required. Manage Engine Certified Professional (Service Desk Plus or Endpoint Central), Comp TIA Security+, Crowd Strike Certified Falcon Administrator, Microsoft Azure Fundamentals (AZ-900), and CCNA are advantageous. Education: Bachelor's degree in Computer Science, Information Technology, or a related field.<br>ABOUT THE ROLEA large multi-entity group operating in the UAE construction and engineering sector is seeking an IT Service Lead to own the quality, governance, and continuity of IT services across its head office and construction sites. This is a mid-senior IT management position responsible for the operational platforms that keep the business running, from the service desk and endpoint estate through to site connectivity and business application support. The role leads a distributed team of site-based engineers, acts as the senior escalation point for complex incidents, and coordinates endpoint management, cybersecurity controls, application support, and third-party vendors to deliver reliable and secure service at every location. It suits someone who is comfortable operating between head office governance and the practical realities of a live construction site. KEY RESPONSIBILITIESService Management and Governance Own and operate Manage Engine Service Desk Plus Cloud, including workflow configuration, SLA management, escalation rules, knowledge base, and performance dashboards. Define and monitor service level agreements across all support tiers and business units, and produce periodic service performance reporting for IT leadership. Apply ITIL 4-aligned practices consistently across incident, problem, change, and request management, and lead continual service improvement initiatives that reduce repeat incidents. Team Leadership and Escalation Lead, manage, and develop site-based IT engineers across multiple emirates, setting daily priorities, escalation paths, coverage arrangements, and performance standards. Act as the primary escalation point for complex incidents and service failures beyond site engineer capacity, and coordinate major incident response and communication. Conduct regular team reviews, identify skills gaps, and support structured professional development aligned with IT operational goals. Endpoint, Asset, and Patch Management Deploy and manage Manage Engine Endpoint Central across the full device estate, enforcing compliance policies, encryption standards, and configuration baselines. Oversee the complete asset lifecycle from procurement to decommission, maintaining accurate and auditable inventory and software license records at all times. Execute patch management cycles across operating systems and third-party applications, ensuring coverage targets are consistently met across head office and all sites. Cybersecurity Coordination Coordinate Crowd Strike endpoint protection operations, including deployment, policy management, alert triage, and remediation follow-up across the organization. Ensure consistent application of patching, antivirus, and endpoint hardening controls in line with group information security policy. Support periodic security audits, user access reviews, and compliance assessments, and escalate active threats promptly to IT leadership or the designated security function. Infrastructure, Systems, and Business Applications Provide server access administration and first-line infrastructure support for head office and site environments, escalating to senior resources as required, and maintain Active Directory user and group administration, DNS, and DHCP in coordination with the infrastructure team. Configure and maintain VPN connectivity for site locations and remote users, and administer access control and staff attendance systems such as Hik Central. Administer Autodesk and Aconex platforms, managing licenses, user access, and first-line support in coordination with project and engineering teams. Lead IT delivery for the workforce management system and the web-based HR and payroll application, and serve as IT lead for business application onboarding, user training coordination, and issue resolution across internally managed platforms. Vendor Management and Stakeholder Engagement Manage third-party IT vendor relationships, monitor performance against contractual commitments and service levels, and coordinate support engagements to minimize operational disruption. Maintain vendor documentation including contracts, service agreements, escalation contacts, and renewal schedules in an accurate and accessible format, and provide structured performance data to support renewals and procurement decisions. Serve as the primary IT contact for HR, operations, and project management teams, translating business requirements into actionable IT deliverables. Communicate service status, planned maintenance windows, and operational risks clearly and in good time, and represent IT operations in planning discussions, project reviews, and steering meetings. SKILLS AND COMPETENCIESProven expertise in IT service management platforms, specifically Manage Engine Service Desk Plus Cloud and Endpoint Central, with hands-on ownership rather than oversight alone. Hands-on experience with Crowd Strike endpoint protection, patch governance, and asset lifecycle management at scale across dispersed locations. Working knowledge of VPN configuration, Active Directory, DNS, DHCP, and Windows Server environments, and of network fundamentals sufficient to triage site connectivity issues. Demonstrated ability to lead distributed teams, set standards remotely, and hold both engineers and vendors to them. Familiarity with Autodesk, Aconex, and access control platforms such as Hik Central in a construction or project-delivery environment. Strong troubleshooting and problem-solving ability under pressure, with sound judgment on when to escalate. Excellent communication and stakeholder management skills across technical and non-technical audiences, and the credibility to represent IT in business forums. CANDIDATE REQUIREMENTSBachelor's degree in Computer Science, Information Technology, or a related field, and ITIL 4 Foundation or higher. Minimum 10 years in IT service delivery and operations support, including at least 3 years leading a team. Demonstrable experience running a service desk against defined SLAs in a multi-site organization, with reporting to management. Practical experience managing an endpoint estate, patch compliance, and IT asset and license records through to audit. Experience in construction, contracting, engineering, or another multi-site operational industry is strongly preferred. UAE or wider GCC experience is an advantage. Additional certifications in security, cloud, or networking, such as Comp TIA Security+, Crowd Strike Certified Falcon Administrator, AZ-900, or CCNA, are advantageous.

<p>We are seeking an experienced IT Support Engineer to provide 1st and 2nd line technical support across desktops, laptops, printers and mobile devices, both locally and remotely. You will play a key role in maintaining and supporting our IT infrastructure, including Windows and macOS environments, Microsoft 365, Azure, Intune, endpoint protection and Mobile Device Management. Your responsibilities will include configuring and deploying devices, installing authorized software, applying security updates, maintaining equipment records, supporting user mailboxes and accounts, and managing onboarding and offboarding requests. You will also support network infrastructure including firewalls, switches and access points, as well as CCTV systems, and contribute to small and medium-sized IT projects. Working closely with the IT Team Lead, you will resolve technical issues, escalate critical matters and help ensure a reliable and secure IT environment.</p><p><strong>Desired Candidate Profile</strong></p><p>You will have a minimum of 3 years’ experience in IT Technical Support, with strong knowledge of Microsoft and Apple operating systems, Microsoft 365, Azure, Intune and networking. Experience with ITSM ticketing tools, CCTV configuration and support, and data centre IT practices would be advantageous. You will have excellent organisational, prioritisation and problem-solving skills, alongside strong written and verbal English communication abilities. A collaborative and customer-focused approach is essential, as is the flexibility to work varying hours and travel to other group locations when required. A valid driving license is essential. CCNA, ITIL or Azure certifications would be a plus. If you thrive in a fast-paced environment and are passionate about delivering high-quality IT support, we would love to hear from you.</p>

<ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p><strong>Key Competencies</strong></p></li></ul><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul>

<ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p><strong>Key Competencies</strong></p></li></ul><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Role Summary</strong> <p>The Senior IT Engineer is responsible for providing advanced technical support, maintaining enterprise IT infrastructure, and ensuring the reliability, security, and performance of IT systems. The role involves leading technical initiatives, supporting end users, contributing to IT projects, and collaborating across teams to align technology solutions with business objectives.</p><br><br> <strong>Key Responsibilities</strong> <ul> <li>Provide expert-level technical support to end users by diagnosing and resolving complex hardware, software, network, and system-related issues. </li><li>Manage and maintain enterprise IT infrastructure, ensuring high availability, performance, and security of systems and services. </li><li>Assist in the planning, design, and execution of IT projects, including system upgrades, infrastructure enhancements, hardware refresh cycles, and software deployments. </li><li>Participate in Proof of Concept (PoC) initiatives to evaluate new technologies and recommend solutions that support business growth and digital transformation. </li><li>Collaborate with infrastructure, security, application support, and project management teams to resolve complex technical issues and ensure seamless service delivery. </li><li>Communicate and validate technology architecture and solution designs with stakeholders, infrastructure teams, and IT leadership. </li><li>Ensure adherence to agreed Service Level Agreements (SLAs) and proactively identify opportunities for service improvement. </li><li>Implement and maintain data retention, backup, disaster recovery, and business continuity procedures in accordance with organizational policies. </li><li>Develop, update, and maintain comprehensive technical documentation, including standard operating procedures, configurations, and knowledge base articles. </li><li>Monitor and manage IT systems, networks, and security controls to ensure optimal performance and compliance with organizational standards. </li><li>Manage and support IT Service Management (ITSM) platforms and helpdesk tools such as ManageEngine and ServiceNow. </li><li>Support and troubleshoot Unified Communications solutions, including Microsoft Teams and collaboration platforms. </li><li>Configure, monitor, and maintain network infrastructure components, including firewalls, managed switches, VPNs, and web application firewalls (WAFs). </li><li>Provide technical guidance and mentoring to junior IT team members when required. </li></ul> <strong>Qualifications &amp; Experience</strong> <ul> <li>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. </li><li>Minimum 5-8 years of experience in end-user support and enterprise IT environments. </li><li>Strong hands-on experience with Microsoft 365, Azure, Windows Server, Active Directory, networking, and virtualization technologies. </li><li>Experience managing enterprise security solutions, firewalls, and endpoint protection platforms. </li><li>Knowledge of ITIL best practices and IT Service Management frameworks is highly desirable. </li><li>Relevant certifications such as Microsoft Azure Administrator, Microsoft 365 Administrator, ITIL, CCNA, or equivalent certifications are preferred. </li><li>Experience within construction, engineering, real estate, or other project-driven industries would be advantageous. </li></ul> <strong>Key Competencies</strong> <ul> <li>Strong analytical and troubleshooting skills. </li><li>Excellent communication and stakeholder management abilities. </li><li>Ability to manage multiple priorities in a fast-paced environment. </li><li>Strong documentation and process-oriented mindset. </li><li>Customer-focused approach with a commitment to service excellence. </li><li>Ability to work independently and collaboratively within cross-functional teams. </li></ul> <br><br> </div>

External Job Description<br><br>ADVANCED CONCEPTS is an entity within EDGE dedicated to the design and deployment of advanced, innovative technologies. ADVANCED CONCEPTS is fast-tracking the development of high-technology autonomous systems, including three Medium Endurance, High Altitude, fixed-wing unmanned aerial systems, a family of precision loitering munitions, a cost- effective family of cruise missiles, and a range of guided artillery munitions.<br><br>Core Accountabilities:<br><br>Install, configure, and maintain server and OS to ensure optimal performance and reliability Manage user accounts, permissions, and access controls, providing technical support and troubleshooting as needed. Manage and maintain databases, ensuring data integrity, backups, and recovery processes are in place. Develop and execute backup strategies and disaster recovery plans to protect organizational data. Regularly apply updates and patches to operating systems and applications to maintain security and performance Manage changes to the IT environment in a structured manner to minimize disruption and ensure system integrity. Respond to and resolve system incidents and outages quickly, minimizing impact on business operations. Monitor system performance, implement optimizations, and ensure high availability of services. Maintain accurate documentation of system configurations, processes, and procedures for future reference Work closely with IT support staff and other departments to resolve issues and support organizational needs. Contribute to the development and enforcement of IT policies and best practices within the organization. Provide training and guidance to users on system functionalities and best practices. Liaise with vendors for system purchases, upgrades, and support services. Stay updated on industry trends and technologies, recommending enhancements to improve system efficiency and effectiveness.<br><br>Experience<br><br>Minimum 5 years in IT infrastructure administration with a focus on servers and system management for a mid-sized organization3 years in a system management role for a mid-sized organization<br><br>Knowledge / Qualification<br><br>Bachelor’s in computer Science, Information Technology or other related fields,Certification in a relevant subject is preferable, e.g., Microsoft Certified Windows Server, CCNA, VCP. Strong understanding of NIST 800-53 and CNSSI 1253Strong understanding of data classification Understanding of IPSEC, SSL, PKI and other encryption-based technologies Can clearly demonstrate least privilege access<br><br>Key Skills<br><br>Proficient with virtualization technologies (e.g., VMware, Hyper-V) for server deployment and management Stronger knowledge of server and network infrastructure including Windows and Linux Strong knowledge of Microsoft Active Directory and Exchange Infrastructure. Knowledge of networking protocols and configuration (TCP/IP, DNS, DHCP) Stronger knowledge with backup and recovery solutions. Strong understanding of data security zones Understanding of data encryptors and data diodes Strong understanding of Identity Access Management (IAM) & Role Based Access Controls (RBAC)

External Job Description<br><br>ADVANCED CONCEPTS is an entity within EDGE dedicated to the design and deployment of advanced, innovative technologies. ADVANCED CONCEPTS is fast-tracking the development of high-technology autonomous systems, including three Medium Endurance, High Altitude, fixed-wing unmanned aerial systems, a family of precision loitering munitions, a cost- effective family of cruise missiles, and a range of guided artillery munitions.<br><br>Core Accountabilities:<br><br>Install, configure, and maintain server and OS to ensure optimal performance and reliability Manage user accounts, permissions, and access controls, providing technical support and troubleshooting as needed. Manage and maintain databases, ensuring data integrity, backups, and recovery processes are in place. Develop and execute backup strategies and disaster recovery plans to protect organizational data. Regularly apply updates and patches to operating systems and applications to maintain security and performance Manage changes to the IT environment in a structured manner to minimize disruption and ensure system integrity. Respond to and resolve system incidents and outages quickly, minimizing impact on business operations. Monitor system performance, implement optimizations, and ensure high availability of services. Maintain accurate documentation of system configurations, processes, and procedures for future reference Work closely with IT support staff and other departments to resolve issues and support organizational needs. Contribute to the development and enforcement of IT policies and best practices within the organization. Provide training and guidance to users on system functionalities and best practices. Liaise with vendors for system purchases, upgrades, and support services. Stay updated on industry trends and technologies, recommending enhancements to improve system efficiency and effectiveness.<br><br>Experience<br><br>Minimum 5 years in IT infrastructure administration with a focus on servers and system management for a mid-sized organization3 years in a system management role for a mid-sized organization<br><br>Knowledge / Qualification<br><br>Bachelor’s in computer Science, Information Technology or other related fields,Certification in a relevant subject is preferable, e.g., Microsoft Certified Windows Server, CCNA, VCP. Strong understanding of NIST 800-53 and CNSSI 1253Strong understanding of data classification Understanding of IPSEC, SSL, PKI and other encryption-based technologies Can clearly demonstrate least privilege access<br><br>Key Skills<br><br>Proficient with virtualization technologies (e.g., VMware, Hyper-V) for server deployment and management Stronger knowledge of server and network infrastructure including Windows and Linux Strong knowledge of Microsoft Active Directory and Exchange Infrastructure. Knowledge of networking protocols and configuration (TCP/IP, DNS, DHCP) Stronger knowledge with backup and recovery solutions. Strong understanding of data security zones Understanding of data encryptors and data diodes Strong understanding of Identity Access Management (IAM) & Role Based Access Controls (RBAC)