Document Controller

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>Job Title</span></b></p><br><br>EPIC Owner<p>We are looking for a <b>EPIC Owner, Solution Center</b> to support airline customers by managing requirements, coordinating product dependencies, providing technical consulting, and ensuring successful solution delivery. In this role, you will collaborate with customers, Product Management, Customer Success Engineers, Architects, and R&amp;D teams to define solutions, manage dependencies, and drive customer satisfaction across the engagement lifecycle.</p><br><br><b>Common Accountabilities</b><ul><li>Demonstrate strong functional and technical expertise to support customer engagements and solution delivery activities.</li><li>Understand customer business needs and provide appropriate solution recommendations.</li><li>Identify dependencies, risks, and impacts while ensuring effective communication across stakeholders.</li><li>Communicate complex business and technical information clearly to both internal and external audiences.</li><li>Work with a high degree of autonomy while collaborating across multiple teams and functions.</li></ul><b>Specific Accountabilities</b><b>Customer Engagement &amp; Requirements Definition</b><ul><li>Gather and clarify customer requirements to ensure smooth solution delivery.</li><li>Represent the business perspective and ensure the customer voice is considered in internal forums.</li><li>Identify opportunities to position Amadeus products that align with customer needs.</li><li>Analyze customer and internal requirements and propose functional and technical solution recommendations supported by clear rationale.</li></ul><b>Product Dependency Management &amp; Coordination</b><ul><li>Ensure committed dependencies on Amadeus product features are delivered on time with the support of Customer Success Engineers and relevant Business Domains.</li><li>Manage communication and mitigation plans when delivery slippages occur.</li><li>Identify and monitor impacts across Amadeus Solutions and Products and ensure they are addressed by the appropriate teams.</li><li>Define, develop, and maintain communication between commercial organizations and R&amp;D teams for complex solutions and escalations.</li></ul><b>Solution Consulting &amp; Technical Support</b><ul><li>Provide recommendations on architectural and technical aspects in collaboration with Architects, Customer Success Engineers, and Functional Architects.</li><li>Coordinate internal Amadeus dependencies required for successful solution delivery.</li><li>Support customers and internal teams in understanding Amadeus product features, including functionality, configuration, technical behavior, and documentation.</li><li>Perform basic implementation activities when required.</li><li>Conduct initial investigations of defects identified during the construction phase and coordinate follow-up actions.</li><li>Provide recommendations for new solutions in collaboration with R&amp;D teams and coordinate required inputs.</li><li>Document and present solution recommendations to customers.</li></ul><b>Delivery Oversight &amp; Stakeholder Management</b><ul><li>Present new features and solutions to customer stakeholders from both business and IT organizations.</li><li>Facilitate discussions among Product Management, Solution and Train Leaders, Product Owners, and Customer Success Engineers to support successful delivery.</li><li>Act as the primary point of contact for transversal subjects and strategic initiatives.</li><li>Provide stakeholders with regular and relevant status updates throughout all stages of the engagement.</li></ul><b>Communication &amp; Collaboration</b><ul><li>Work collaboratively with team members to achieve shared goals and provide constructive feedback.</li><li>Build and maintain effective working relationships within Amadeus and with customers and external partners.</li></ul><b>About the Ideal Candidate</b><ul><li>Bachelor’s degree or equivalent professional experience.</li><li>Experience in Product Management, Implementation Management, Project Management, Technical Consulting, or a similar role within the travel industry.</li><li>Good presentation, consultative selling, and relationship-building skills.</li><li>Ability to work effectively in a multicultural and cross-functional environment.</li><li>Good sense of ownership and accountability.</li></ul><br><p>#LI-EMEA</p><br><br><br><br><br><p><span><b>Diversity &amp; Inclusion</b></span></p><br><br><p>Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and&nbsp;as a role model for an inclusive employee experience. &nbsp;</p><br><br><p>Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</p><br><br><br><br><br><br><p><span><b>Be aware of recruitment scams</b></span></p><br><br><p>Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. <br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. <br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.<br>Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

CAD Expert<br><br>Job Type: Contractor<br><br>Location: Remote<br><br>Role Overview<br><br>We are looking for CAD Experts to provide technical expertise in computer-aided design and manufacturing workflows. You'll review and evaluate AI-generated CAD and manufacturing content and provide accurate, practical feedback.<br><br>Key Responsibilities<br><br>Review and assess CAD designs and manufacturing workflows. Provide expert feedback on CAD, CAM, and CNC processes. Evaluate AI-generated technical content for accuracy and efficiency. Develop and apply evaluation criteria for CAD and manufacturing tasks. Document findings clearly and provide detailed feedback.<br><br><br>Requirements<br><br>Hands-on experience with CAD software such as Auto CAD, Fusion 360, Free CAD, Solid Works, CATIA, Creo, or Onshape. Strong understanding of CAD and manufacturing processes. Excellent written and verbal communication skills. Strong attention to detail and analytical thinking.<br><br><br>Preferred Skills<br><br>Experience with Autodesk tools, Fusion 360, or Auto CAD. Knowledge of CAM, CNC machining, or digital manufacturing. Python proficiency is a plus. Familiarity with AI-assisted CAD or generative design tools.

<p>At&nbsp;<strong>Terracotta</strong>&nbsp;–&nbsp;Driving&nbsp;Business&nbsp;Growth&nbsp;in&nbsp;Recruitment,&nbsp;Outsourcing&nbsp;&&nbsp;Corporate&nbsp;Services</p><p>We&nbsp;are&nbsp;a&nbsp;leading&nbsp;outsourcing&nbsp;company&nbsp;in&nbsp;the&nbsp;UAE,&nbsp;delivering&nbsp;recruitment,&nbsp;manpower,&nbsp;visa&nbsp;outsourcing,&nbsp;EOR/PEO,&nbsp;business&nbsp;setup,&nbsp;PRO&nbsp;services,&nbsp;and&nbsp;corporate&nbsp;solutions&nbsp;across&nbsp;the&nbsp;region.</p><br><p>We&nbsp;are&nbsp;currently&nbsp;recruiting&nbsp;an&nbsp;<strong>HR Specialist – Onboarding, Offboarding & Employee Relations | Arabic Speaker, </strong>to&nbsp;join&nbsp;our&nbsp;growing&nbsp;outsourcing&nbsp;division.&nbsp;This&nbsp;role&nbsp;is&nbsp;ideal&nbsp;for&nbsp;a&nbsp;proactive,&nbsp;organized,&nbsp;and&nbsp;client-focused&nbsp;professional&nbsp;who&nbsp;can&nbsp;manage&nbsp;employee&nbsp;onboarding&nbsp;processes,&nbsp;client&nbsp;coordination,&nbsp;and&nbsp;administrative&nbsp;operations&nbsp;efficiently.</p><br><p><strong>Position:&nbsp;</strong>HR&nbsp;Onboarding&nbsp;Specialist&nbsp;(Arabic&nbsp;Speaker)</p><p><strong>Location:</strong>&nbsp;Abu&nbsp;Dhabi&nbsp;(Onsite&nbsp;–&nbsp;Full&nbsp;Time)</p><p><strong>Employment&nbsp;Type:</strong>&nbsp;Full-Time</p><p><strong>IMMEDIATE&nbsp;JOINERS&nbsp;ONLY</strong></p><br><p>Key&nbsp;Responsibilities:</p><p><strong>Employee&nbsp;Onboarding&nbsp;&&nbsp;Induction</strong></p><p>•&nbsp;Manage&nbsp;end-to-end&nbsp;onboarding&nbsp;process&nbsp;for&nbsp;outsourced&nbsp;employees</p><p>•&nbsp;Coordinate&nbsp;joining&nbsp;formalities,&nbsp;document&nbsp;collection,&nbsp;and&nbsp;induction&nbsp;sessions</p><p>•&nbsp;Ensure&nbsp;a&nbsp;smooth&nbsp;employee&nbsp;onboarding&nbsp;experience&nbsp;from&nbsp;offer&nbsp;acceptance&nbsp;to&nbsp;joining</p><br><p><strong>Client&nbsp;Coordination</strong></p><p>•&nbsp;Act&nbsp;as&nbsp;the&nbsp;key&nbsp;point&nbsp;of&nbsp;contact&nbsp;for&nbsp;clients&nbsp;regarding&nbsp;onboarding&nbsp;updates&nbsp;and&nbsp;manpower&nbsp;deployment</p><p>•&nbsp;Coordinate&nbsp;requirements,&nbsp;joining&nbsp;schedules,&nbsp;and&nbsp;employee&nbsp;documentation&nbsp;with&nbsp;clients</p><p>•&nbsp;Maintain&nbsp;strong&nbsp;professional&nbsp;relationships&nbsp;with&nbsp;client&nbsp;stakeholders</p><br><p><strong>Visa&nbsp;&&nbsp;PRO&nbsp;Coordination</strong></p><p>•&nbsp;Coordinate&nbsp;visa&nbsp;processing,&nbsp;labour&nbsp;documentation,&nbsp;Emirates&nbsp;ID,&nbsp;medicals,&nbsp;and&nbsp;related&nbsp;formalities</p><p>•&nbsp;Liaise&nbsp;with&nbsp;internal&nbsp;PRO&nbsp;teams&nbsp;and&nbsp;external&nbsp;stakeholders&nbsp;to&nbsp;ensure&nbsp;timely&nbsp;processing</p><p>•&nbsp;Track&nbsp;visa&nbsp;status&nbsp;and&nbsp;maintain&nbsp;accurate&nbsp;records</p><br><p><strong>Payroll&nbsp;&&nbsp;HR&nbsp;Administration</strong></p><p>•&nbsp;Support&nbsp;monthly&nbsp;payroll&nbsp;inputs&nbsp;such&nbsp;as&nbsp;attendance,&nbsp;leaves,&nbsp;new&nbsp;joiners,&nbsp;and&nbsp;final&nbsp;settlements</p><p>•&nbsp;Maintain&nbsp;employee&nbsp;records&nbsp;and&nbsp;HR&nbsp;documentation&nbsp;accurately</p><p>•&nbsp;Assist&nbsp;with&nbsp;employee&nbsp;queries&nbsp;related&nbsp;to&nbsp;onboarding,&nbsp;payroll,&nbsp;and&nbsp;HR&nbsp;processes</p><br><p><strong>Qualifications&nbsp;&&nbsp;Experience</strong></p><ul><li><p>Fluency&nbsp;in&nbsp;English&nbsp;and&nbsp;Arabic&nbsp;is&nbsp;Mandatory</p></li><li><p>Previous&nbsp;experience&nbsp;in&nbsp;onboarding,&nbsp;HR&nbsp;operations,&nbsp;outsourcing,&nbsp;or&nbsp;employee&nbsp;coordination&nbsp;roles</p></li><li><p>Strong&nbsp;understanding&nbsp;of&nbsp;UAE&nbsp;visa&nbsp;and&nbsp;onboarding&nbsp;processes&nbsp;preferred</p></li><li><p>Exposure&nbsp;to&nbsp;payroll&nbsp;coordination&nbsp;is&nbsp;an&nbsp;advantage</p></li><li><p>Excellent&nbsp;communication&nbsp;and&nbsp;client&nbsp;handling&nbsp;skills</p></li><li><p>Strong&nbsp;organizational&nbsp;and&nbsp;multitasking&nbsp;abilities</p></li><li><p>Fast&nbsp;learner&nbsp;with&nbsp;a&nbsp;proactive&nbsp;attitude</p></li></ul><br><p><strong>Important&nbsp;Notes&nbsp;(Read&nbsp;Carefully)</strong></p><p>•&nbsp;Role&nbsp;is&nbsp;onsite&nbsp;full-time&nbsp;in&nbsp;Abu&nbsp;Dhabi</p><p>•&nbsp;Immediate&nbsp;joiners&nbsp;will&nbsp;be&nbsp;given&nbsp;preference</p><p>•&nbsp;Candidates&nbsp;with&nbsp;outsourcing&nbsp;/&nbsp;manpower&nbsp;industry&nbsp;experience&nbsp;are&nbsp;highly&nbsp;preferred</p><br><p>At&nbsp;Terracotta,&nbsp;your&nbsp;voice&nbsp;counts,&nbsp;your&nbsp;ideas&nbsp;matter,&nbsp;and&nbsp;your&nbsp;success&nbsp;is&nbsp;celebrated.</p><p><strong>Desired Candidate Profile</strong></p><p>Human Resources,. Onboarding and Offboarding, End to End Employee Lifecycle</p>

<p>We are looking for a hands-on <strong>Lead SRE / Technology Operations professional</strong> to own production infrastructure, reliability, security operations and operational controls for a licensed platform. This is a highly technical role requiring strong production experience within a <strong>regulated or audited environment</strong>.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Own <strong>production infrastructure, cloud operations, monitoring, observability and access controls</strong> for a licensed platform.</p></li><li><p>Lead <strong>incident response, on-call operations, root cause analysis, runbooks, business continuity and disaster recovery testing</strong>.</p></li><li><p>Manage <strong>backup/restore, failover, RTO/RPO and recovery validation</strong>.</p></li><li><p>Work closely with the outsourced <strong>CISO, SOC and security providers</strong> on vulnerabilities, penetration testing, remediation and security controls.</p></li><li><p>Oversee <strong>IAM/PAM, privileged access, secrets management, certificate lifecycle and security hardening</strong>.</p></li><li><p>Maintain operational controls around <strong>wallets, keys, custody, access reviews and reconciliation integrity</strong>.</p></li><li><p>Own <strong>audit and regulatory evidence</strong>, ensuring controls are properly documented, dated, assigned and signed off.</p></li></ul><p><strong>Reliability & Incident Management</strong></p><ul><li><p>Hands-on experience with <strong>monitoring and observability</strong>, including metrics, logs, traces and alerting.</p></li><li><p>Proven experience developing and maintaining <strong>on-call processes, runbooks and escalation procedures</strong>.</p></li><li><p>Experience managing production incidents from <strong>detection and triage through restoration, stakeholder communication, RCA and corrective actions</strong>.</p></li><li><p>Practical experience with <strong>backup and restore testing</strong>, not just configuration.</p></li><li><p>Strong understanding of <strong>disaster recovery, RTO/RPO, failover testing and business continuity</strong>.</p></li></ul><p><strong>Security Operations</strong></p><ul><li><p>Experience working as the internal technical counterpart to an <strong>outsourced CISO, SOC or managed security provider</strong>.</p></li><li><p>Experience managing the <strong>vulnerability lifecycle</strong>, including vulnerability scanning, penetration testing, remediation, retesting and release gating.</p></li><li><p>Hands-on knowledge of <strong>secrets management, certificate management and infrastructure security hardening</strong>.</p></li><li><p>Strong understanding of security and change controls within a <strong>regulated production environment</strong>.</p></li></ul><p><strong>Crypto / Wallet Infrastructure – Advantage</strong></p><ul><li><p>Experience with <strong>wallet operations, hot/warm/cold wallet structures, signer access, key ceremonies, key revocation and access reviews</strong>.</p></li><li><p>Exposure to custody platforms such as <strong>Fireblocks or BitGo</strong>, including withdrawal approval policies and multi-signature controls.</p></li><li><p>Knowledge of <strong>deposit/withdrawal pipelines, blockchain nodes/RPC operations and KYT/blockchain analytics tools</strong>.</p></li><li><p><strong>Crypto experience is an advantage, not a mandatory requirement.</strong> Strong candidates from regulated fintech, banking, exchange or brokerage environments will also be considered.</p></li></ul><p><strong>Governance, Controls & Compliance</strong></p><ul><li><p>Experience working in environments subject to <strong>external audit, regulatory oversight and formal change control</strong>.</p></li><li><p>Ability to produce and maintain <strong>audit/regulatory evidence, control documentation, sign-offs and operational records</strong>.</p></li><li><p>Experience with <strong>vendor oversight, SLAs, audit/access rights and material incident escalation</strong>.</p></li><li><p>Understanding of <strong>reconciliation across ledger, custody and banking feeds</strong>, including exception handling.</p></li><li><p><strong>ISO 27001, SOC 2 or regulated audit experience</strong> is a strong advantage.</p></li><li><p><strong>C1-level English</strong> required, with the ability to communicate effectively with auditors, SOC teams and senior stakeholders.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Technical Requirements</strong></p><p><strong>SRE / DevOps / Infrastructure</strong></p><ul><li><p><strong>6+ years of hands-on experience</strong> in SRE, DevOps, DevSecOps, Platform Engineering or Infrastructure Engineering.</p></li><li><p>Strong production-level experience with <strong>AWS or equivalent cloud platforms</strong>, including compute, networking, VPC, segmentation and capacity planning.</p></li><li><p>Proven hands-on experience with <strong>Kubernetes in production</strong>.</p></li><li><p>Strong <strong>Infrastructure as Code (IaC)</strong> experience using <strong>Terraform, Ansible or equivalent</strong>.</p></li><li><p>Experience designing and managing <strong>IAM/PAM</strong>, including least privilege, role separation, privileged access workflows and periodic access reviews.</p></li><li><p>Strong understanding of <strong>CI/CD pipelines, deployment automation and approval/change-control gates</strong>.</p></li></ul><br><p><strong>Important: This is a Hands-On Role!</strong></p><p>This position is <strong>not a pure management or platform oversight role</strong>. The successful candidate must have personally performed the technical work and be comfortable being the person responsible when production issues occur.</p><p>Candidates should have:</p><ul><li><p>Hands-on production ownership rather than primarily supervisory/NOC experience.</p></li><li><p>Proven experience operating within a <strong>regulated, audited or controlled environment</strong>.</p></li><li><p>A strong understanding of the relationship between <strong>technology, security, reliability and regulatory compliance</strong>.</p></li><li><p>The discipline to document incidents, controls and evidence as part of normal operational practice.</p></li></ul><p><strong>Candidates seeking a pure platform engineering role without operational, security or compliance responsibilities may not be suitable for this position.</strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><strong>PURPOSE OF THE ROLE: </strong> The Landscape Draftsman is responsible for preparing, developing, and maintaining accurate landscape drawings and technical documentation required for project execution. The role requires strong knowledge of landscape design, construction detailing, and technical drafting, with the ability to translate design concepts and engineering requirements into clear, accurate, and constructible drawings. The Landscape Draftsman will work closely with the design, engineering, and site teams to ensure drawings are prepared and revised in a timely manner, reflecting actual site conditions and project requirements. The role also supports the preparation of as-built documentation and handover drawings to ensure complete and accurate project close-out.</p><br><p><strong>PRIMARY RESPONSIBILITIES:</strong></p><br><ol><li><p>Prepare detailed landscape shop drawings, construction drawings, working drawings, and as-built drawings for site execution.</p></li><li><p>Develop drawings for landscape works including hardscape, softscape, paving, kerbs, planters, irrigation, drainage, site furniture, landscape structures, and related external works.</p></li><li><p>Translate design concepts, specifications, and engineering requirements into accurate and practical construction drawings.</p></li><li><p>Review design drawings and identify potential technical, dimensional, or constructability issues before issuing drawings for site execution.</p></li><li><p>Coordinate landscape drawings with architectural, civil, structural, MEP, irrigation, and other relevant disciplines.</p></li><li><p>Provide timely drawing revisions based on site conditions, design changes, consultant comments, engineering requirements, and construction requirements.</p></li><li><p>Conduct regular coordination with the site and engineering teams to ensure drawings accurately reflect actual site conditions.</p></li><li><p>Prepare and update as-built drawings based on approved site changes and completed works.</p></li><li><p>Ensure all drawings are accurate, coordinated, properly detailed, and issued in accordance with project standards and procedures.</p></li><li><p>Maintain proper drawing registers, revision records, and document control for all landscape drawings.</p></li><li><p>Ensure construction documentation is issued within the required project schedule to avoid delays to site activities.</p></li><li><p>Support the site team with technical drawings and clarifications required during construction.</p></li><li><p>Review drawings against actual construction progress and incorporate approved changes into the final documentation.</p></li><li><p>Assist the project team during testing, inspection, snagging, completion, and handover activities by providing required drawings and documentation.</p></li><li><p>Prepare final handover and as-built drawing packages in accordance with project and client requirements.</p></li><li><p>Ensure all drawing outputs comply with approved design standards, project specifications, consultant requirements, and applicable construction practices.</p></li><li><p>Work effectively under tight deadlines and manage multiple drawing requirements while maintaining a high level of accuracy.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p><strong>QUALIFICATION:</strong></p><p>Diploma or Bachelor's Degree in Civil Engineering, Landscape Architecture, Architectural Drafting, Engineering Drafting, or a related field.</p><br><p><strong>EXPERIENCE:</strong></p><p>Minimum 5 years of relevant experience as a Landscape Draftsman, preferably with a developer or within landscape contracting, construction, or engineering companies.</p><br><p><strong>SKILLS:</strong></p><ol><li><p>Strong practical experience in preparing landscape shop drawings, detailed construction drawings, and as-built drawings.</p></li><li><p>Demonstrated experience in landscape construction and site execution, with a strong understanding of how drawings are implemented on site.</p></li><li><p>Proven experience coordinating drawings with site engineers, project engineers, consultants, subcontractors, and construction teams.</p></li><li><p>Experience in preparing drawings based on actual site measurements and site conditions.</p></li><li><p>Hands-on experience with project completion, snagging, as-built documentation, and final handover is required.</p></li><li><p>Must have strong design knowledge and the ability to develop technically sound and constructible landscape details.</p></li><li><p>Experience working under project schedules and delivering drawings within strict deadlines.</p></li><li><p>Experience in reviewing and incorporating consultant/client comments and managing multiple drawing revisions.</p></li><li><p>Strong proficiency in AutoCAD is essential.</p></li><li><p>Knowledge of other drafting/design software such as Revit, Civil 3D, SketchUp, or Adobe Creative Suite will be an advantage.</p></li><li><p>Strong understanding of landscape design principles, construction detailing, materials, dimensions, levels, sections, and technical drawings.</p></li><li><p>Ability to read and interpret architectural, landscape, civil, structural, and MEP drawings.</p></li><li><p>Strong understanding of construction drawings and their application to actual site execution.</p></li><li><p>Good knowledge of drawing standards, revision procedures, and technical documentation.</p></li></ol>

<ul><li><p>Be responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.</p></li><li><p>Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They will work with a team of physicians and other health care specialists or allied health in various settings.</p></li><li><p>Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation.</p></li><li><p>Understand and analyse the assessment information and data.</p></li><li><p>Determine actual and potential nursing diagnoses, problems, and issues.</p></li><li><p>Define the predicted and expected outcomes of the patient’s planned care.</p></li><li><p>Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders.</p></li><li><p>Record vital signs, recognize, address and escalate all abnormalities.</p></li><li><p>Maintain and update technical and clinical skills related to nursing practice.</p></li><li><p>Employ strategies to promote patients’ health and a safe environment.</p></li><li><p>Understand different diagnostic tests and laboratory examinations.</p></li><li><p>Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support and Neonatal Resuscitation etc .</p></li><li><p>Prepare patients for medical examination and treatment.</p></li><li><p>Administer medications and monitor patients for any side effects and reactions.</p></li><li><p>Administer treatments such as IV fluids or blood products and monitor patients for any reactions.</p></li><li><p>Provide wound care management.</p></li><li><p>Assist in medical procedures invasive or non-invasive as needed.</p></li><li><p>Facilitate the process of safe patient`s admission, transfer and discharge.</p></li><li><p>Competent with all the mandatory and unit specific competencies supported and assigned on Elsevier platform to ensure adherence to evidence Based practices.</p></li><li><p>Demonstrate proficiency in emergency procedures, equipment, and protocols relevant to the department.</p></li><li><p>Participate in ongoing programs and certification to support professional growth and maintain clinical competency.</p></li><li><p>Comply with unit Scope of service.</p></li><li><p>Provide Comprehensive Nursing Care to Neonates</p></li><li><p>Demonstrate on understanding & Utilization of evidence-based health care.</p></li><li><p>Performs all aspects of nursing care for patients who are in paediatric ward in an environment that optimizes patient safety and reduces the likelihood of health care errors.</p></li><li><p>Must have excellent observation skills, able to think critically and to make quick and effective decisions.</p></li><li><p>Competent in administration of cytotoxic drugs and taking care of chemotherapy patients</p></li><li><p>Competent in insertion and handling of port a cath needle and peripheral IV line</p></li><li><p>Able to perform procedures as per Elsevier competencies</p></li><li><p>Provide pre-operative and post operative care of paediatric patients undergoing surgical procedures.</p></li><li><p>Competent in taking care of phototherapy patients.</p></li><li><p>Complete care and safety of allocated patients.</p></li><li><p>Organize assigned duties.</p></li><li><p>Develop, implement and evaluate the care plans.</p></li><li><p>Accurately monitor and record patient’s condition.</p></li><li><p>Perform a head-to-toe assessment and reassessments on patient as per assessment policy.</p></li><li><p>Adequately assess and reassess pain as per Pain assessment policy.</p></li><li><p>Perform patient care responsibilities considering needs specific to the standard of care for patient’s age.</p></li><li><p>Report any abnormality in a patient’s condition immediately to the medical staff.</p></li><li><p>Competent in all aspects of nursing care.</p></li><li><p>Document on patient record as per current standards and policies.</p></li><li><p>Assist physician with procedures and performs services requiring technical and manual skills.</p></li><li><p>Perform routine and advanced nursing procedures/skills.</p></li><li><p>Able to function efficiently in patient care within the unit and relieve other nursing units in the hospital if necessary.</p></li><li><p>Ensure all equipment is maintained in good working order, reporting any fault to Nurse Manager/Engineering.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.</p></li><li><p>Manage their own professional re-licensure.</p></li><li><p>Hold a valid American Heart Association Basic Life Support Provider card.</p></li><li><p>Be willing to work across departments and On Call when necessary.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose:</strong></p><br><p>The Global Manager - Business Integrations FF is globally responsible for capturing, analyzing, and documenting the system, process, and data requirements arising from acquired companies' existing applications and ways of working, in order to enable their structured integration into the organization's TiaB technology stack. Acting as a key bridge between regional business integration and PMI teams, and the wider FF management, this role ensures that integration decisions are grounded in accurate, well-documented business requirements and support a smooth, low-risk transition onto group systems and processes.</p><br><p><strong>Key Accountabilities:</strong></p><br><ul><li>Engage with regional business integration teams (Ops, PMI) to understand their existing applications, system landscape, and operational processes across relevant business functions.</li><li>Capture and document detailed business, system, and data requirements needed to integrate acquired entities into the core tech stack.</li><li>Conduct and support the execution of gap and fit analysis comparing acquired company systems/processes against core group systems, standards, and capabilities.</li><li>Translate captured requirements into clear business requirement documents (BRDs), process flows, and system specifications for technical and solution teams.</li><li>Partner with the PMI community, regional teams, business system owners, Group Tech, and functional stakeholders to validate requirements, priorities, and integration approach.</li><li>Support development of integration plans, migration approaches, and sequencing in collaboration with PMI project leads and technical teams.</li><li>Identify integration risks, dependencies, and issues early, escalating and proposing mitigation options as needed.</li><li>Support testing, cutover planning, and go-live activities related to system and process integration workstreams.</li><li>Provide post-integration support, helping resolve issues arising from system or process consolidation.</li><li>Maintain accurate, up-to-date documentation and records of requirements, decisions, and integration status for governance and audit purposes.</li><li>Contribute to continuous improvement of integration methodology, templates, and best practices across PMI engagements.</li><li>Serve as a visible role model and ambassador of DP World’s values, leadership behaviours, safety standards, and Code of Conduct.</li></ul><p><strong>Qualifications, Skills and Experience:</strong></p><br><ul><li>Master's degree in Logistics, Supply Chain Management, or Engineering/Technology</li><li>Proven experience in business integrations and post-merger and transformation activities</li><li>Strong organizational skills (prioritize, plan, assign and control).</li><li>Good knowledge of market leading TMS systems, and supply chain visibility applications.</li><li>Project management skills with the ability to plan, execute, and monitor projects</li><li>Strong understanding of operational and finance-related activities in Freight Forwarding</li><li>Goal and team driven, good motivator and facilitator to ensure that set targets are achieved.</li><li>Strong communication and leadership abilities.</li></ul><br><p>Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.</p><br><p>With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.</p><br><p>We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.</p><br><p>What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.</p><br><p>DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.</p><br><p>We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.</p><br><p>WE MAKE TRADE FLOW</p><br><p>TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.</p><br> </div>

<p>The Proposal Leader will support the Capture &amp; Proposal Marketing function by leading proposal development activities, direct marketing initiatives, business development support, vendor management, and market research across the region comprising of business units based in Middle East and India. This role will work closely with Strategy and Business Development leaders to support major pursuits, strategic opportunities, and proposal submissions. This position offers the opportunity to work in a fast-paced, dynamic environment while advancing your career within a highly collaborative and diverse team. A demonstrated understanding of engineering principles, construction technologies, and industry practices, and a history of successful large capture proposal leadership is essential for success in this role. This role offers the chance to work in a fast-paced environment and advance your career within a supportive and dynamic team while based in Dubai or Abu Dhabi.</p><p><strong>Key Responsibilities</strong></p><ul><li>Leads proposal activities for must-win pursuits from capture planning through post tender clarification and presentations.</li><li>Manages, develops and assembles proposal submissions including RFI s, RFQ s, RFP s, SOQ s and PQQ s.</li><li>Manages large capture from opportunity stage to contract award.</li><li>Authors proposal sections including cover letters, executive summaries and section introductions.</li><li>Develops, produces and assembles marketing support materials (i.e., qualification packages, CVs, project descriptions, presentations, capability statements, template proposals, etc.).</li><li>Contributes to building a repository of proposal materials specific to regional needs.</li><li>Adheres to established proposal and knowledge management templates, quality standards and Jensen Hughes Brand guidelines.</li><li>Creates proposal templates and trains operations and technical staff on the proper use of those templates.</li><li>Leads internal approval process with executive leadership including scheduling, leading kick off, go no go and review meetings, preparing internal approval presentations and leading executive review calls.</li><li>Works with commercial operations, business development and technical teams to lead specific marketing activities and other initiatives as needed.</li><li>Prepares business development and proposal interview presentations.</li><li>Supports marketing campaign and collateral development and execution.</li><li>Develops, maintains, and enhances a repository of proposal content, templates, credentials, and marketing collateral tailored to regional business needs.</li><li>Manages the ongoing maintenance and accuracy of marketing databases, including project descriptions, staff resumes, qualification statements, and other shared knowledge resources used by the proposal team.</li><li>Collaborates with Marketing and Business Development teams to align proposal strategies and deliverables with business objectives, target markets, and client requirements.</li><li>Supports regional business growth initiatives through market intelligence, competitor analysis, and strategic pursuit planning.</li><li>Ensures all proposal submissions meet Jensen Hughes quality standards, branding requirements, and client expectations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree or equivalent qualification with 10+ years of experience in proposal, bid, or pursuit management within complex project environments. Proven experience leading and mentoring proposal teams, with strong quality control, proofreading, and document review capabilities. Prior experience within an Architecture, Engineering, and Construction (AEC) organization or a related professional services environment. Demonstrated success in managing proposals across sectors such as healthcare, education, government, commercial, aviation, transportation, industrial, or infrastructure markets. Prior experience leading large capture proposals/major pursuits is required. Prior experience authoring proposal sections is required. Advanced proficiency in Adobe Creative Suite, CRM platforms, and Microsoft Office applications, including Word, Excel, PowerPoint, SharePoint, Teams, and Planner. Strong understanding of business development, capture planning, marketing, and proposal management processes within a professional services environment. Experience managing technical authors and proposal documentation to ensure compliance with client requirements and meet submission deadlines, including deliverables checklists and proposal outlines. Experience facilitating proposal strategy workshops, and interim technical and commercial reviews. Excellent written and verbal communication skills, with the ability to develop compelling proposals, presentations, reports, and client-facing documentation. Exceptional attention to detail, quality control review and proofreading skills required. Highly organized and proactive professional with strong problem-solving, analytical, and project management skills, capable of managing multiple concurrent pursuits while working independently and collaboratively within multidisciplinary teams.</p>

<p>We are seeking a CX Design Consultant to support the design and redesign of government services in Abu Dhabi. The role requires hands-on experience in understanding existing services, identifying customer and operational pain points, facilitating service improvement activities, and translating requirements and insights into structured future-state service designs. The ideal candidate will have practical experience in customer experience, service design and government transformation , combined with a strong understanding of the Abu Dhabi government service ecosystem, its platforms, frameworks and service design standards. Key Responsibilities Government Service Design &amp; Redesign Lead and support the end-to-end design and redesign of government services , from initial service understanding and current-state assessment through future-state design and transformation planning. Conduct service understanding and discovery sessions with Service Owners and relevant stakeholders to understand service objectives, customer segments, policies, requirements, processes, channels, systems and existing pain points. Develop customer personas representing relevant customer segments, needs, behaviours and pain points. Develop As-Is and To-Be Customer Journey Maps , capturing the end-to-end customer experience, stages, interactions, channels, touchpoints, pain points and future-state improvements. Develop As-Is and To-Be Service Blueprints , connecting customer interactions with front-stage and back-stage activities, stakeholders, systems and supporting processes. Map and document end-to-end service delivery processes , ensuring clear representation of activities, decision points, roles and responsibilities, systems, inputs/outputs, dependencies and service variants. Plan and facilitate ideation and co-design workshops to identify and develop service improvement opportunities with Service Owners, Technology teams and other stakeholders. Assess improvement opportunities across customer experience, process, policy, technology, channels, communications and operating requirements . Prioritize improvement opportunities based on customer impact, feasibility, dependencies and implementation requirements. Translate findings and agreed improvements into structured service transformation action plans , including actions, ownership, dependencies and next steps. Produce clear, accurate and structured service design documentation and ensure outputs reflect validated stakeholder requirements and agreed future-state designs. Abu Dhabi Government Services &amp; Standards Demonstrate a strong understanding of the Abu Dhabi government services ecosystem , including the roles and interactions of government entities, Service Owners, Technology teams and central government stakeholders. Demonstrate familiarity with the TAMM platform and its role in the delivery of Abu Dhabi government services. Understand and apply the Effortless Customer Experience framework , relevant government service design principles, standards and guidelines. Preferably have knowledge of CX Hub , the Department of Government Enablement (DGE) portal for government services. Ensure service designs and associated deliverables are aligned with applicable Abu Dhabi government requirements, standards and customer experience principles. Stakeholder &amp; Project Coordination Liaise and coordinate between Service Owners, business stakeholders, Technology teams and other relevant parties throughout the service design lifecycle. Facilitate stakeholder discussions and drive alignment on service requirements, improvement opportunities and future-state designs. Coordinate the review and validation of service design deliverables and ensure stakeholder feedback is appropriately incorporated. Track actions, decisions, dependencies and outstanding requirements to support timely delivery. Manage multiple services and workstreams concurrently while maintaining the quality and consistency of deliverables. Prepare and present service design findings, recommendations and deliverables to working-level and senior stakeholders.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in Customer Experience, Service Design, Business Process Design, Management Consulting, Government Transformation , or a related field.</li><li>Hands-on experience designing or redesigning services using established service design methodologies and tools .</li><li>Strong practical capability in developing customer personas, customer journey maps, service blueprints and service delivery processes .</li><li>Strong understanding of the Abu Dhabi government services environment .</li><li>Familiarity with TAMM, the Effortless framework and Abu Dhabi government service design principles and standards .</li><li>Strong workshop facilitation, stakeholder engagement and requirements-gathering capabilities.</li><li>Strong analytical and problem-solving skills, with the ability to translate findings into practical service improvements.</li><li>Ability to produce clear, structured and high-quality documentation and presentations.</li><li>Ability to coordinate across multiple stakeholders and manage multiple services or workstreams simultaneously.</li><li>Arabic speaking is mandatory , with professional proficiency in English also required.</li><li>Preferred Experience Hands-on experience with ARIS business process modelling tool.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>&nbsp;J<span>OB TITLE</span></strong></p><br><br><p><span>Senior Associate Asset Associate | Head Office</span></p><br><br><br><p><strong>ROLE SUMMARY</strong></p><br><br><p>Act as the key coordination point between hotel operators, Enova, internal teams, and senior leadership, supporting business priorities and decision-making. Provide administrative and executive support to the Vice President while overseeing reporting, governance, CAPEX coordination, document control, and stakeholder management across Hotels, Enova, and Offices.</p><br><br><br><p><strong>ROLE PROFILE</strong></p><br><br><ul><li>Coordinate portfolio reporting, dashboards, budgets, forecasts, and management packs.</li><li>Track priorities, performance, and deliverables across Hotels, Enova, Offices, and key stakeholders.</li><li>Manage governance processes, approvals, CAPEX requests, and DocuSign workflows.</li><li>Maintain contracts, records, and documentation, ensuring compliance and timely approvals.</li><li>Support procurement, invoicing, payments, budgeting, and financial reporting activities.</li><li>Coordinate ESG (Environmental, Social &amp; Governance), sustainability, compliance reporting, audits, and Health &amp; Safety initiatives.</li><li>Provide executive support, including calendar management, travel, meetings, expenses, and presentations.</li><li>Act as the primary liaison across hotel operations and corporate functions, ensuring effective communication, stakeholder management, and follow-up on key actions.</li></ul><br><p><strong>REQUIREMENTS</strong></p><br><br><br><ul><li>Bachelor’s Degree in Hospitality Management, Real Estate, Finance, or a related discipline.</li><li>2 to 5 years of experience in the hotel industry, preferably within hotel operations.</li><li>Sound understanding of asset management principles and hotel Profit &amp; Loss reporting.</li><li>Strong executive administration, stakeholder coordination, governance, and reporting skills.</li><li>Excellent communication, organization, time management, and problem-solving abilities.</li><li>Proficient in MS Office, particularly Excel and PowerPoint, with a proactive, professional, and highly organized approach.</li></ul><br><p><strong>WHAT WE OFFER</strong></p><br><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. <br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span>Key Responsibilities:</span></span></b><br><br></span><ul><li><span><span>Greet and professionally receive customers visiting the workshop, understand their vehicle concerns, and ensure a positive service experience.</span></span><br></li><li><span><span>Conduct a detailed customer consultation to understand reported concerns, vehicle usage, service history, and customer expectations.</span></span><br></li><li><span><span>Perform an initial vehicle inspection and identify visible or service-related issues requiring further diagnosis.</span></span><br></li><li><span><span>Prepare accurate job cards and clearly document customer complaints, requested services, and vehicle condition.</span></span><br></li><li><span><span>Coordinate with technicians and workshop teams to diagnose vehicle concerns and determine the required repairs or maintenance.</span></span><br></li><li><span><span>Prepare and explain repair estimates, including labour, parts, and other applicable charges, in a clear and transparent manner.</span></span><br></li><li><span><span>Obtain customer approval before proceeding with any additional repairs or work outside the originally approved scope.</span></span><br></li><li><span><span>Explain technical findings and repair recommendations to customers in a simple and professional manner.</span></span><br></li><li><span><span>Coordinate with the workshop, spare parts, warranty, and other relevant teams to ensure timely completion of repair and service jobs.</span></span><br></li><li><span><span>Monitor vehicle repair progress and proactively update customers regarding job status, additional findings, delays, and expected completion time.</span></span><br></li><li><span><span>Follow up on pending approvals and ensure timely closure of open jobs.</span></span><br></li><li><span><span>Conduct a final review of completed work and ensure all customer concerns have been addressed before vehicle delivery.</span></span><br></li><li><span><span>Explain completed repairs, replaced parts, maintenance requirements, and recommendations to the customer during vehicle handover.</span></span><br></li><li><span><span>Promote relevant maintenance services, service packages, extended warranties, Kavak Plus, and other applicable products based on customer needs.</span></span><br></li><li><span><span>Identify genuine upselling and cross-selling opportunities while maintaining a customer-first approach.</span></span><br></li><li><span><span>Maintain accurate records of customer interactions, estimates, approvals, job status, invoices, and follow-ups in the service management system.</span></span><br></li><li><span><span>Handle customer complaints and service-related concerns professionally and work towards timely resolution.</span></span><br></li><li><span><span>Follow up with customers after service to ensure satisfaction and encourage repeat business and customer retention.</span></span><br></li><li><span><span>Maintain strong coordination between customers, technicians, workshop management, spare parts, warranty, and other internal departments.</span></span><br></li><li><span><span>Ensure all customer and vehicle documentation is complete and maintained according to company procedures.</span></span><br></li><li><span><span>Achieve individual and team targets related to service revenue, customer satisfaction, retention, and approved repair work.</span></span><br></li><li><span><span>Provide management with feedback regarding recurring customer concerns, vehicle issues, service quality, and opportunities for process improvement.</span></span><br></li></ul><br><br><span>Requirements<b><span><span>Skills and Qualifications:</span></span></b><br><br></span><ul><li><span><span>Diploma or equivalent; an associate degree or technical qualification in Automotive/Mechanical Engineering is preferred.</span></span><br></li><li><span><span>Minimum 2 to 3 years experience in UAE / GCC</span></span><br></li><li><span><span>Proven experience as a Service Advisor, Service Consultant, Customer Service Advisor, or similar role, preferably within the automotive industry.</span></span><br></li><li><span><span>Strong knowledge of automotive systems, maintenance requirements, and general repair procedures.</span></span><br></li><li><span><span>Good understanding of vehicle diagnostics, mechanical and electrical systems, and workshop operations.</span></span><br></li><li><span><span>Strong customer service and communication skills with the ability to explain technical information in a simple and understandable manner.</span></span><br></li><li><span><span>Excellent interpersonal, organisational, and time-management skills.</span></span><br></li><li><span><span>Ability to handle multiple vehicles and customer requests in a fast-paced workshop environment.</span></span><br></li><li><span><span>Ability to prepare and explain repair estimates and confidently obtain customer approvals.</span></span><br></li><li><span><span>Basic computer skills and experience with workshop/service management systems.</span></span><br></li><li><span><span>Valid UAE driving license will be an add on value.</span></span><br></li><li><span><span>Knowledge of warranty processes, service contracts, and automotive aftersales operations is an advantage.</span></span><br></li><li><span><span>Experience with specific automotive brands, dealer systems, or service platforms is an advantage.</span></span><br></li></ul><b><span><span><br>Key Skills &amp; Competencies</span></span></b><br><ul><li><span><span>Customer relationship management</span></span><br></li><li><span><span>Automotive technical knowledge</span></span><br></li><li><span><span>Vehicle inspection and service consultation</span></span><br></li><li><span><span>Repair estimation and quotation preparation</span></span><br></li><li><span><span>Customer approval and negotiation</span></span><br></li><li><span><span>Communication and interpersonal skills</span></span><br></li><li><span><span>Problem-solving and decision-making</span></span><br></li><li><span><span>Workshop coordination</span></span><br></li><li><span><span>Time management and multitasking</span></span><br></li><li><span><span>Upselling and cross-selling</span></span><br></li><li><span><span>Complaint handling and conflict resolution</span></span><br></li><li><span><span>Attention to detail</span></span><br></li><li><span><span>Service quality and customer retention</span></span><br></li><li><span><span>Teamwork and coordination</span></span><br></li></ul><b><span><span><br>Performance Metrics (KPIs)</span></span></b><br><ul><li><span><span>Customer Satisfaction Score (CSAT)</span></span><br></li><li><span><span>Service revenue achievement</span></span><br></li><li><span><span>Estimate-to-approval conversion rate</span></span><br></li><li><span><span>Additional repair approval/conversion rate</span></span><br></li><li><span><span>Average Repair Order (ARO) / Average Invoice Value</span></span><br></li><li><span><span>Customer retention and repeat business</span></span><br></li><li><span><span>Vehicle delivery / promised-time adherence</span></span><br></li><li><span><span>Customer complaint resolution rate</span></span><br></li><li><span><span>Follow-up and closure efficiency</span></span><br></li><li><span><span>Upselling and cross-selling revenue</span></span><br></li><li><span><span>Service package and warranty co</span></span></li></ul> </div>