Financial Analyst Jobs in UAE

<ul><li>Conduct thorough inspections of tyres to identify wear patterns, damage, or irregularities that may affect performance and safety.</li><li>Perform tyre mounting and dismounting with precision, utilizing specialized tools to ensure correct fitment for various vehicle types.</li><li>Balance tyres accurately to eliminate vibrations, enhancing vehicle handling and prolonging tyre lifespan.</li><li>Utilize advanced diagnostic equipment to assess and troubleshoot tyre-related issues, providing timely solutions for customers.</li></ul><p><strong>Desired Candidate Profile</strong></p><br><ul><li><p>Minimum of 2 years of experience in a tyre technician role or a related field within the automotive industry.</p><br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As a Coordinator Fraud Analyst, you will be responsible for identifying, investigating, and preventing fraudulent activity across customer orders and transactions. The role involves analyzing transactional data, detecting suspicious patterns or behaviors, conducting investigations into potential fraud cases, and supporting the implementation of fraud prevention measures designed to mitigate financial and operational risk.</p><br><br><p><strong>Day-to-Day Responsibilities</strong></p><br><br><ul><li>Analyze transaction and order data to identify potential fraudulent activity, including suspicious orders, chargebacks, refunds, and unusual transaction patterns.</li><li>Investigate suspected fraudulent transactions to determine root causes, identify fraud trends, and support measures to prevent recurrence.</li><li>Support the development and implementation of fraud prevention controls, processes, and strategies aimed at minimizing financial and operational losses.</li><li>Review customer accounts and activity for indicators of fraud, including account takeover, identity theft, and other suspicious behavior.</li><li>Collaborate with relevant internal teams to share fraud-related insights, escalate identified risks, and contribute to the development of effective fraud prevention policies and procedures.</li><li>Monitor emerging fraud trends, industry developments, and evolving fraud techniques, and recommend relevant best practices for implementation within existing processes.</li><li>Prepare and present regular fraud-related reports and analysis to management, including key trends, fraud volumes, prevention outcomes, and relevant performance indicators.</li></ul><br>What you need to be successful<br><ul><li>Bachelor’s degree in Business Administration, Finance, or a related field</li><li>Minimum 2 years of experience in fraud prevention or 3 years in customer operations, preferably in an e-commerce or online payments environment.</li><li>Strong communication skills in English and Arabic, both verbal and written</li><li>Knowledge of fraud prevention tools and technologies, including fraud detection systems, data analysis tools, and chargeback management systems.</li></ul><p><strong>What you will bring</strong></p><br><br><ul><li>Strong analytical skills with the ability to interpret complex data sets and identify patterns and trends.</li><li>Excellent communication skills, both written and verbal, with the ability to present complex information to a non-technical audience.</li><li>Exceptional problem-solving and conflict resolution skills.</li></ul><br>Who we are<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br> <br><br> </div>

<strong>Description<br><br></strong>Amazon Supply Chain team is looking for a talented, innovative, hands-on and customer-obsessed candidate for managing the capacity operations for AMET (Africa, Middle East &amp; Turkey) region.<br><br>The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for a Business Analyst who shares Amazon's passion for the customer—someone who understands the Engineering and Business both. This role requires an individual with excellent understanding of SQL and query development, good business acumen and the ability to work with business, program and product teams. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment, and driven by a desire to innovate in this space.<br><br>To be successful in this role you should have superior communication, presentation and organizational skills. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking control and responsibility for achieving the objectives of the role. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.<br><br>As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.<br><br>Key job responsibilities<br><br><ul><li> Data analysis by writing ETL queries in SQL/Datanet platforms</li><li> Highly proficient with MS Excel</li><li> Enabling effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format</li><li> Analyzing and solving business problems with focus on understanding root causes and driving forward-looking opportunities</li><li> Designing new metrics and enhance existing metrics to support the future state of business processes and ensure sustainability</li><li> Understanding tools and processes and driving seller adoption</li><li> Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.<br><br></li></ul><strong>Basic Qualifications<br><br></strong><ul><li> Bachelor's degree, or BS degree</li><li> Knowledge of SQL/ETL</li><li> Knowledge of Excel at an advanced level<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience with data analytics platforms (Power BI, Python, SQL, Tableau), or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Q-Express Documents Transport<br><br>Job ID: A10553317

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview of the role:</p><p>We are seeking a detail-oriented <b>Service Contract Executive</b> to join our BYD Aftersales team. This role is responsible for the creation, maintenance, pricing, and administration of service contracts while ensuring accuracy, compliance, and operational efficiency. The successful candidate will provide contract-related support to branches, manage service contract data within SAP, and contribute to pricing initiatives that support business growth and customer retention.</p><p>&nbsp;</p><p>What you will do:</p><ul><li>Create and maintain service contracts for new vehicle models and update existing contracts as required.</li><li>Manage service contract data within SAP IS-AUTO, ensuring accuracy and completeness.</li><li>Maintain and update service contract parts pricing and cost structures.</li><li>Create and administer service contracts for fleet customers.</li><li>Process contract-related requests including transfers, terminations, reinstatements, and refund payouts.</li><li>Provide timely support and guidance to branches on contract-related matters.</li><li>Generate ad-hoc reports and business insights to support decision-making.</li><li>Support pricing initiatives, corporate pricing requests, and new business programs.</li><li>Collaborate with stakeholders to ensure contract accuracy and prevent revenue leakage.</li></ul><p>&nbsp;</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required skills to be successful:</p><ul><li>Strong analytical and numerical skills.</li><li>Advanced Microsoft Excel capabilities.</li><li>Strong knowledge of SAP IS-AUTO.</li><li>Experience working with service contracts and pricing models.</li><li>Understanding of gross margin calculations, RSP/NSP pricing, and financial principles.</li><li>Strong attention to detail with excellent data accuracy.</li><li>Ability to manage multiple priorities and deadlines.</li><li>Strong communication and stakeholder management skills.</li><li>Experience using business intelligence and reporting tools.</li><li>Problem-solving mindset with a customer-focused approach.</li></ul><p>&nbsp;</p><p>About the team:</p><p>You will be part of the <b>BYD Aftersales Team</b>, supporting one of the fastest-growing electric mobility brands within Al-Futtaim Automotive. The team is focused on delivering exceptional customer ownership experiences through innovative aftersales solutions, service programs, and operational excellence. This role works closely with Aftersales, Finance, Fleet, Pricing, and Branch Operations teams across the business.</p><p>&nbsp;</p><p>What equips you for the role:</p><p>Qualifications</p><ul><li>Bachelor's Degree or Diploma holder.</li><li>Automotive qualification or experience is preferred.</li><li>Advanced Microsoft Excel skills.</li><li>Advanced SAP IS-AUTO knowledge is mandatory.</li><li>Working knowledge of BI reporting tools and systems.</li></ul><p>Experience</p><ul><li>Minimum 3 years of experience in a relevant role.</li><li>Previous experience working with service contracts is mandatory.</li><li>Service contract pricing or pricing analyst experience is mandatory.</li><li>Automotive aftersales experience is mandatory.</li></ul><p>Knowledge &amp; Competencies</p><ul><li>Knowledge of RSP/NSP pricing and margin calculations.</li><li>Understanding of accounting, finance, and data processing principles.</li><li>Strong reporting and analytical capabilities.</li><li>Excellent written and verbal communication skills.</li><li>Advanced proficiency in MS Excel, PowerPoint, and Office applications.</li><li>Strong organizational and time management skills.</li><li>Ability to work under pressure and manage high volumes of data.</li><li>Collaborative and team-oriented approach.</li></ul><p><br></p></div>

<p><strong>Data Engineer / Data Analyst / Data Analytics (B2C Digital Platform)- Onsite - Dubai</strong></p><p><br></p><p><strong>Company Overvivew:</strong></p><p><br></p><p>UAE-based pioneer delivering customer-centric experiences and unparalleled opportunities through cutting-edge technology, with six innovative tech ventures across the globe.</p><p><br></p><p><strong>Role Overview:</strong></p><p>We are seeking a strategic, analytical, and business-savvy Data Analytics and Business Intelligence to mana our analytics and BI function. This role is responsible for developing and executing analytics strategies, implementing advanced BI solutions, and delivering actionable insights that improve performance, efficiency, and growth.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Strategic Leadership:</strong></p><ul><li>Define and execute the data analytics and BI roadmap aligned with business goals.</li><li>Collaborate with senior leadership to identify key metrics and decision-making needs.</li><li>Evangelize data-driven culture across the organization.</li></ul><p><br></p><p><strong>Team &amp; Project Management:</strong></p><ul><li>Manage prioritization of analytics projects and ensure timely delivery of insights.</li><li>Oversee the development, deployment, and maintenance of dashboards and reports.</li></ul><p><br></p><p><strong>Data &amp; Insights Delivery</strong></p><ul><li>Translate complex data into actionable business insights and strategic recommendations.</li><li>Perform exploratory, predictive, and prescriptive analytics to solve business problems.</li><li>Ensure data accuracy, quality, and governance in all reporting and analytics processes.</li></ul><p><br></p><p><strong>BI Tools &amp; Infrastructure:</strong></p><ul><li>Own the strategy and optimization of BI platforms <strong>(e.g., Power BI, Tableau, Looker).</strong></li><li>Collaborate with Data Engineering to maintain scalable data pipelines and infrastructure.</li><li>Drive automation and self-service analytics capabilities across business units.</li></ul><p><br></p><p><strong>Cross-functional Collaboration:</strong></p><ul><li>Partner with stakeholders in Sales, Marketing, Finance, Product, and Operations.</li><li>Understand departmental KPIs and provide data support to improve performance.</li><li>Present key findings to executive leadership and recommend course of action.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><p><strong>Education:</strong></p><ul><li>Bachelor's degree in Computer Science, Data Science, Statistics, Business, or related field.</li><li>Masters degree or MBA preferred.</li></ul><p><br></p><p><strong>Experience:</strong></p><ul><li>8+ years of experience in data analytics or business intelligence roles.</li><li>Experience in managing cross-functional analytics initiatives.</li></ul><p><br></p><p><strong>Technical Skills:</strong></p><ul><li>Proficiency in <strong>SQL, Python, or R for data analysis.</strong></li><li>Expertise in BI tools (<strong>e.g., Power BI, Tableau, Qlik, Looker).</strong></li><li>Experience with data warehousing solutions (<strong>e.g., Snowflake, Redshift, BigQuery).</strong></li><li>Strong understanding of <strong>data modeling, ETL processes, and cloud data platforms.</strong></li></ul><p><br></p><p><strong>Other Details:</strong></p><p><br></p><p><strong>Work Mode: Onsite - Full Time</strong></p><p><strong> Location: Al safa Dubai, UAE</strong></p><p><strong>Experience: 8 to 10 years years</strong></p><p><strong>Days: Monday to Friday</strong></p><p><strong>Timing: 9am-6pm</strong></p><p><br></p><p><strong>Benefits:</strong></p><ul><li>Health insurance for employee &amp; family</li><li>Annual Ticket</li><li>24 Annual leaves on year completion</li><li>Bonus - performance based</li><li>Annual increment</li></ul><p><br></p><p><strong>About HR Ways</strong></p><p>HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world’s biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel <u>https://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M</u> to stay updated, or visit <u>www.hrways.co</u> to know more.</p>

<p><strong>Salary Range - 20000 AED - 25000 AED</strong></p><p>Priority will be given to Candidates - Experienced in Real Estate Pricing, Real Estate Research UAE.</p><p>Type - Hybrid/Remote</p><p><br></p><p><strong>Company Description</strong></p><p><br></p><p>Property Dynamix is a real estate operating system for developers in Dubai and Abu Dhabi. We turn registered DLD and ADREC transactions into defensible decisions: unit pricing, pricing simulations, payment plans, land feasibility, new launch tracking, promotion monitoring and monthly market reports.</p><p><br></p><p>Most platforms in this market sell data. We build what happens after it. A team of AI agents researches comparables, checks pricing against the market, and reviews its own work before a user sees it, with every figure traced back to registry records.</p><p><br></p><p>Our AI analyst, MOIRA, answers market questions in plain language. Through Majlis, our connector, the same market data is available inside Claude and ChatGPT.</p><p><br></p><p><strong>Role Description</strong></p><p><br></p><p>This is a full-time, Hybrid/Remote AI Engineer role in Dubai.</p><p><br></p><p>You won't be training neural networks from scratch. You'll build the agent systems that turn market data into answers people can act on, and the checks that keep those answers honest.</p><p><br></p><p>What you'll work on:</p><p><br></p><p>- Designing and building multi-agent workflows on Google's Agent Development Kit (Python), where each agent has one job and the results are orchestrated into a single answer</p><p>- Tool calling with Gemini: defining tools, handling multi-round tool loops, structured outputs and response schemas</p><p>- Writing and optimising BigQuery SQL over millions of registered transactions, and turning them into the tools agents call</p><p>- Building guardrails that stop an AI from inventing numbers: grounding checks, claim verification, and gates that reject output a person should never see</p><p>- Building evaluation harnesses and golden test sets, so we measure whether a change made MOIRA better or worse instead of guessing</p><p>- Managing model cost and latency: choosing the right model per task, routing calls, and metering spend</p><p>- Shipping to production on Google Cloud: Cloud Run jobs, Firebase Cloud Functions, scheduled pipelines</p><p>- Extending Majlis, our MCP connector for Claude and ChatGPT</p><p><br></p><p>Qualifications</p><p><br></p><p>Must have:</p><p>- Strong Python, and working TypeScript </p><p>- Hands-on experience building LLM applications in production: tool calling, agents, structured output, prompt design</p><p>- Solid SQL, ideally BigQuery, on large datasets</p><p>- Experience with evaluation: you've built tests or scorecards for LLM output and used them to make decisions</p><p>- Comfortable deploying and debugging on a cloud platform, ideally Google Cloud</p><p>- You check your own work. You measure before you fix, and you can explain why something broke, not just that it now works</p><p><br></p><p>Nice to have:</p><p>- Google ADK, LangGraph or a similar agent framework</p><p>- Model Context Protocol (MCP) servers</p><p>- Firebase (Firestore, Auth, Cloud Functions)</p><p>- Experience with real estate, pricing or financial data</p><p>- Knowledge of the Dubai or Abu Dhabi property market</p><p><br></p><ul><li>Degree in Computer Science, AI, Data Science or a related field, or equivalent experience shipping real systems.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Cigna Insurance Middle East, a leading health insurer, is looking to appoint an Actuarial Analyst based in Dubai. The successful candidate will work closely with the Middle East and Africa actuarial team and will support initiatives across both the local UAE health insurance market and the broader Middle East and Africa businesses. The individual will work closely with other business areas, including but not limited to Data &amp; Analytics, Underwriting and Product Development, to develop insights to help the Company make informed business decisions. This position requires detailed analysis, independent judgment and discretion, and the ability to support a range of actuarial investigations.&nbsp;</p><br><p><b><u><span>Key Responsibilities</span></u></b></p><br><ul><li>Data processing, reconciliations and analytics.</li><li>Actuarial pricing for the Middle East and Africa region, including experience studies, setting book rates and pricing assumptions, and methodology updates.</li><li>Support analytics related to medical cost drivers and trends to support business decisions.</li><li>Development of dashboards and reports to enhance the speed and quality of actuarial analysis and reporting.</li><li>Developing, testing and maintenance of pricing and underwriting tools.</li><li>Support the monthly financial close, including supporting the reserving process, periodic review of key reserve assumptions, and communicating drivers of financial results relative to forecast.</li><li>Supporting the compilation of regulatory submissions.</li><li>Close collaboration with other teams including Data and Analytics, Underwriting and Finance.</li></ul><p><b><u><span>Personal Profile</span></u></b></p><br><ul><li>An undergraduate degree in Actuarial Science, Mathematics, Finance or a related field.&nbsp;</li><li>Some progress towards Associate credentials with either the Institute and Faculty of Actuaries or the Society of Actuaries.</li><li>A commitment towards pursuing a Fellowship qualification.</li><li>At least two years of actuarial experience in the Middle East, preferably in health insurance.</li><li>Be self-motivated and results driven.</li><li>Good communication skills and strong attention to detail.</li><li>Strong proficiency in MS Office and data analytics (R, SQL, Alteryx or equivalent).</li><li>Excellent verbal and written English competence.</li></ul><p><b>About Cigna Healthcare</b></p><br>Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span><span>SeeYourselfEMEA@cigna.com</span></span></span> for support. Do not email <span><span><span>SeeYourselfEMEA@cigna.com</span></span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Supply Chain team is looking for a talented, innovative, hands-on and customer-obsessed candidate for managing the capacity operations for AMET (Africa, Middle East &amp; Turkey) region.<br>The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for a Business Analyst who shares Amazon's passion for the customer—someone who understands the Engineering and Business both. This role requires an individual with excellent understanding of SQL and query development, good business acumen and the ability to work with business, program and product teams. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment, and driven by a desire to innovate in this space.<br>To be successful in this role you should have superior communication, presentation and organizational skills. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking control and responsibility for achieving the objectives of the role. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.<br>As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.<br>Key job responsibilities<br>1. Data analysis by writing ETL queries in SQL/Datanet platforms<br>2. Highly proficient with MS Excel<br>3. Enabling effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format<br>4. Analyzing and solving business problems with focus on understanding root causes and driving forward-looking opportunities<br>5. Designing new metrics and enhance existing metrics to support the future state of business processes and ensure sustainability<br>6. Understanding tools and processes and driving seller adoption<br>7. Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.<br>- Bachelor's degree, or BS degree<br>- Knowledge of SQL/ETL<br>- Knowledge of Excel at an advanced level<br>- Experience with data analytics platforms (Power BI, Python, SQL, Tableau), or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Supply Chain team is looking for a talented, innovative, hands-on and customer-obsessed candidate for managing the capacity operations for MEA-TR region.<br>The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for a Business Analyst who shares Amazon's passion for the customer—someone who understands the Engineering and Business both. This role requires an individual with excellent understanding of SQL and query development, good business acumen and the ability to work with business, program and product teams. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment, and driven by a desire to innovate in this space.<br>To be successful in this role you should have superior communication, presentation and organizational skills. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking control and responsibility for achieving the objectives of the role. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.<br>Key job responsibilities<br>1. Data analysis by writing ETL queries in SQL/Datanet platforms<br>2. Highly proficient with MS Excel<br>3. Enabling effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format<br>4. Analyzing and solving business problems with focus on understanding root causes and driving forward-looking opportunities<br>5. Designing new metrics and enhance existing metrics to support the future state of business processes and ensure sustainability<br>6. Understanding tools and processes and driving seller adoption<br>7. Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.<br>- 2+ years of data analytics or automation experience<br>- Knowledge of data mining using SQL<br>- Bachelor's degree<br>- Knowledge of SQL and Excel at a moderate or advanced level<br>- Experience working directly with business teams to utilize metrics and analysis to determine improvement opportunities<br>- Preferred qualifications Strong attention to detail and organizational skills Experience in Supply Chain/Operations function Proven analytical, problem solving, and organizational skills. Must be detail-oriented with a demonstrated ability to own and follow through on issues Our inclusive culture empowers Amazonians to deliver the best results for our customers.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the role</b></p><p>The PMO Analyst will support project and portfolio management activities across the business. The ideal candidate combines strong PMO, data analytics and AI skills with excellent communication and stakeholder management capabilities. The role will be responsible for providing management with accurate insights on project performance, identifying risks and trends, improving PMO processes, and leveraging AI and automation to increase efficiency and decision-making quality.</p><p>&nbsp;</p><p><b>What you will do</b></p><ul><li>Support project planning, tracking, reporting, and governance across the project portfolio.</li><li>Maintain project plans, milestones, action trackers, and portfolio dashboards.</li><li>Monitor project progress against scope, schedule, budget, resources, and KPIs.</li><li>Prepare regular management and executive-level project status reports.</li><li>Support governance meetings, steering committees, and portfolio reviews.</li><li>Follow up on key actions, risks, issues, and dependencies to ensure timely resolution.</li><li>Ensure projects comply with PMO standards, processes, and reporting requirements.</li><li>Analyze project and portfolio data to identify trends, risks, performance gaps, and improvement opportunities.</li><li>Develop and maintain Power BI / Excel dashboards and management reports.</li><li>Create meaningful KPIs and metrics to measure project and portfolio performance.</li><li>Provide data-driven insights and recommendations to management.</li><li>Perform forecasting and scenario analysis related to project timelines, resources, costs, and delivery performance.</li><li>Improve the quality, consistency, and automation of PMO reporting.</li><li>Identify opportunities to use AI and automation to improve PMO processes and productivity.</li><li>Use AI tools to support project reporting, data analysis, meeting summaries, risk identification, and documentation.</li><li>Explore and implement AI-enabled solutions for project forecasting, issue/risk analysis, and management insights.</li><li>Develop practical use cases for generative AI within the PMO.</li><li>Automate repetitive reporting and data-management activities where possible.</li><li>Stay current with emerging AI tools, capabilities, and best practices relevant to project management.</li><li>Identify inefficiencies in existing PMO processes and recommend improvements.</li><li>Develop templates, workflows, dashboards, and standardized reporting mechanisms.</li><li>Support PMO maturity and continuous-improvement initiatives.</li><li>Help establish data-driven and technology-enabled ways of working across the PMO.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills to be successful</b></p><ul><li>Analytical &amp; Data-Driven Mindset</li><li>Project &amp; Portfolio Management</li><li>Business Acumen and Problem Solving</li><li>Process Improvement Stakeholder Management</li><li>Good Communication, Presentation and Attention to Detail</li><li>Proactive &amp; Results-Oriented Approach.</li></ul><p>&nbsp;</p><p><b>What equips you for the role</b></p><ul><li>Bachelor’s degree in Business, Engineering, Finance, Information Technology, Data Analytics, or a related field.</li><li>3–7 years of experience in PMO, project management, business analysis, portfolio management, or a similar role.</li><li>Strong experience with project reporting, governance, and performance tracking.</li><li>Advanced Excel skills and experience with Power BI or similar analytics/reporting tools.</li><li>PMP, PRINCE2, PMI-PMOCP, or other project management certification.</li><li>Experience with Power Automate, SQL, Python, or other automation/data tools.</li><li>Experience implementing AI or automation solutions in a business environment.</li><li>Experience working with project portfolio management or enterprise transformation programs.</li><li>Knowledge of Agile, Scrum, or hybrid project management methodologies.</li></ul><p>&nbsp;</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Associate Analyst - KYC, HRO &amp; ODD</strong><br><strong>Location : Al Ain</strong> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Role Purpose:</strong><br> Performing due diligence for High risk onboarding, Name screening &amp; completion of KYC refresh for Ongoing Due Diligence as per ADIB Onboarding and On-going Due Diligence Procedure.<br> &nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong></p><br><ul> <li>Assesses the completeness and quality of initial "Know Your Customer (KYC) documentation for existing Business Banking Customers to ensure required as part of CDD / EDD efforts and documentation are in accordance with applicable Ongoing Due Diligence Procedures.</li> <li>Ensure adherence to mitigating Compliance risk / Central Bank regulatory requirement while performing reviews of cases raised to GCD for ODD.</li> <li>Ensure raising appropriate clear and precise request for Information (RFI’s) for information /documentation wherever applicable as per KYC Onboarding and ODD Procedure.&nbsp;</li> <li>Analyze KYC data, documentation, and negative news to determine Client Risk Profile as established under the ADIB KYC Ongoing Due Diligence procedures and provides guidance / input to the Business on all KYC issues including KYC refresh.</li> <li>Identifying red flags linked to Financial Crime while performing Ongoing Due Diligence through analysis of information /transaction etc.&nbsp;</li> <li>Conduct name screening of the customers and the related parties identified in customer’s profiles including (but not limited to) shareholders, Directors, Authorized signers, Nominee. Suppliers /Customers (Related Parties)</li> <li>Ensuring KYC refresh through workflow is duly completed during the ODD process.</li> <li>Ensuring that all SLAs defined with the Business on timeliness and quality are adhered.</li> <li>Demonstrate the ability to adapt timely and adequately to the new policies, procedures, and system knowledge.&nbsp;</li> <li>Involve in any system related update activities or new processes, if required.&nbsp;</li> <li>Involve in any ad-hoc activities or responsibilities given by the management to support the unit.&nbsp;<br> &nbsp;</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br> &nbsp;</p><br><ul> <li>Good knowledge and experience of KYC procedure and systems,</li> <li>Bachelor’s degree in business studies, law, accounting, economics or commerce, or specific training in risk management.</li> <li>Exemplary knowledge and experience for Business Banking (SME sector) for KYC policies, processes.</li> <li>Strong knowledge and experience of having provided KYC advice to all types of business and operations covering all types of customers.</li> <li>Strong knowledge of bank KYC on-boarding and KYC refresh procedures&nbsp;</li> <li>Good analytical/review/ assessment skills of bank Compliance procedures and IT systems</li> <li>Ability to balance between compliance requirement and business needs.</li> <li>Enhanced problem solving skills</li> <li>Strong analytical, written and oral communication skills</li> <li>Relationship building</li> <li>Sound judgment</li> <li>Strong interpersonal skills</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.<br><br>We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.<br><br>If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. Come, be a part of our story.<br>This role is the analytical backbone and operational facilitator of the digital team. As Project Manager &amp;amp; Data Analyst, you translate complex digital performance data into clear, actionable insights that drive strategic decisions across the organization. You are the connective tissue between digital initiatives and commercial outcomes: coordinating cross-functional projects, producing executive-ready reporting, and ensuring data tells the story that moves the business forward.<br><br><ul><li><strong>Digital Excellence &amp; Strategic Planning:</strong> In alignment with digital leadership, create and monitor global digital timelines and facilitate project completion as per deadlines and goals. Enhance visibility on quarterly and yearly goals within the department and to external stakeholders.</li><li><strong>Cross-Functional Projects: </strong>Manage and coordinate digital projects across Revenue Management, Marketing, IT, and hotel operations – ensuring timelines, deliverables, and dependencies are tracked,<br>communicated, and delivered on schedule.</li><li><strong>Stakeholder Communication &amp; Alignment:</strong> Act as the communication hub for digital initiatives, ensuring regional teams and commercial departments are informed and aligned.</li><li><strong>Digital Performance:</strong> Design and deliver regular performance updates for the Global Digital &amp; Ecommerce teams, and commercial stakeholders (Revenue Management, Marketing). Translate data into concise insights and clear recommendations that inform strategic and tactical decisions.</li><li><strong>Analytics &amp; Visualization: </strong>Own the creation and maintenance of dashboards and reporting tools that provide real-time visibility into key digital KPIs (LookerStudio, Datorama/Salesforce). Continuously improve reporting cadence, templates, and workflows to increase reporting efficiency and relevance.</li><li><strong>Data Integrity &amp; Quality Assurance:</strong> Ensure accuracy and consistency of data across analytics platforms, tracking setups, and reporting outputs. Flag discrepancies and work with technical teams to resolve tracking<br>or attribution issues.</li><li><strong>Ad Hoc Business Support: </strong>Respond to urgent data requests and business questions with speed and precision.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Cyber Security IT Assurance Senior Analyst</p><br> <br><br>Business <br><br>Job Purpose <br><p>Perform and conduct IT assurance activities towards protecting the organization information assets and critical infrastructure. conduct technical IT cyber security assessments in addition to providing technical assurance capabilities that verify effectiveness of security controls and projects.&nbsp;</p><br> <br><br>Principal Accountabilities <br><p>Operational<br> •conduct IT cyber security analysis of the technology environment to identify gaps and recommend solutions for improvement.<br> •Conduct IT architecture assessments from technical security point of view&nbsp;<br> •conduct evaluation and assessment of available IT tools and countermeasures to remedy the detected vulnerabilities and recommend best solutions and practices.<br> •Conduct reviews and Validations of IT infrastructure and other reference architectures for security best practices and recommend changes to enhance security and reduce risks, where applicable<br> •Preform cyber security review for systems development or acquisition projects related to IT environments<br> •Validate and verify IT systems security requirements definitions and analysis and established system security designs<br> •conduct periodic cyber security assessments of existing IT controls and the technology landscape within the Organization (vulnerability scanning, penetration testing and Red Teaming exercises).<br> •conduct configuration review of IT cyber security equipment.<br> •Assess and validate security configurations and access to security infrastructure tools, including firewalls, IPSs, Passive monitoring solutions and anti-malware/endpoint protection systems<br> •conduct secure security code review and dynamic security testing for applications related to IT environment.<br> •Conduct IT cyber threat modelling of services and applications that tie to the risk and data classification associated with the service or application&nbsp;&nbsp; &nbsp;<br> Stakeholder Management&nbsp;<br> •Build strong relationships and working collaboratively with internal/external stakeholders and&nbsp;<br> &nbsp;</p><br> <br><br>Additional Principal Accountabilities <br><br>Cyber Information Security Responsibilities <br><p><br> Comply with all applicable information security policies, standards, and procedures.<br>Classify and protect information assets in accordance with the Data Classification Standard.<br>Participate in mandatory information security awareness and training programs.<br>Support information security initiatives and activities within the organization.<br>Consider information security requirements when managing changes involving information assets.<br>Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures.<br>Fulfil role-specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).</p><br><br><br>Experience <br><p>•Degree: Bachelor’s degree in Computer Science, Engineering or Business field or equivalent, Diploma with additional relevant experience.<br> •MBA or Master’s degree in computer science, engineering, information security is preferable.<br> •Required professional certifications: Professional certificate such as CISSP, CISM, OSCP, CEH, CISA, GSEC.<br> Experience&nbsp;<br> •6+ years of Information Technology experience.<br> •3+ years of relevant working experience.<br> •Working experience in multiple industries (e.g. Oil &amp; Gas, Energy, Utilities, Retail, Government…) is preferable.<br> •Working experience in cyber security assurance.<br> •Working experience in cyber security assessments.<br> •Working experience in cyber security architecture review.<br> &nbsp;</p><br> <br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Service Designer – Team Lead to lead the design and transformation of customer experiences across physical, digital, and assisted-service channels.<br> The successful candidate will own service experience design standards, lead the redesign of key customer-facing services, facilitate structured co-design workshops, and establish a persona-led journey design approach.<br> The role will also involve building and leading a small Service Design team and working closely with Operations, IT, Human Capital, Quality &amp; Training, and Customer Service functions.<br> Key Responsibilities Own and establish service experience design standards across physical, digital, and assisted-service channels.<br> Lead the redesign of key energy and mobility services , including: Fuel EV Charging LPG Car Wash VIP/Value-added customer services Plan and facilitate structured ideation and co-design workshops with individual service lines and key stakeholders.<br> Establish a persona-anchored journey design methodology , ensuring design priorities are aligned with key customer segments.<br> Identify customer pain points, opportunities, and service improvements across end-to-end customer journeys.<br> Prioritize service design initiatives and recommend where design investment will deliver the greatest customer and business impact.<br> Build, lead, coach, and develop a Service Design team, including a Service Design Specialist and Analyst .<br> Represent Service Design in cross-functional delivery and governance reviews with Operations, IT, Human Capital , and other relevant stakeholders.<br> Partner with Quality &amp; Training and Call &amp; Service Center teams to ensure service design standards are effectively translated into frontline processes, scripts, and training materials.<br> Ensure consistency between the intended customer experience and the experience delivered across frontline and digital touchpoints.<br> Develop service blueprints, customer journey maps, personas, experience principles, and other service design deliverables as required.<br> Drive stakeholder alignment and ensure service design recommendations are translated into actionable implementation plans.<br> 7+ years of experience in Service Design, Customer Experience (CX), Experience Design, or a closely related field .<br> Proven experience leading service design or CX transformation initiatives across multiple customer touchpoints.<br> Strong experience designing end-to-end customer journeys across physical, digital, and assisted-service channels.<br> Demonstrated experience facilitating ideation, co-design, and stakeholder workshops .<br> Strong understanding of service design methodologies , including journey mapping, personas, service blueprints, customer research, and experience principles.<br> Previous experience in a team lead / managerial capacity , including coaching or managing service design professionals.<br> Strong stakeholder management skills with the ability to work effectively across business, operations, technology, and customer-facing functions.<br> Experience translating service design concepts into frontline processes, scripts, training, and operational standards .<br> Strong communication, presentation, facilitation, and problem-solving skills.<br> Ability to work onsite in Abu Dhabi for the full 3-month contract.<br> Experience working in large, complex, customer-facing organizations is highly preferred.<br> Contract Details Contract: 3 Months Location: Abu Dhabi, UAE Work Arrangement: Onsite Availability: Candidates must be available to work onsite in Abu Dhabi for the duration of the contract.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role: Client Service Analyst</strong></p><br><p><strong>Location: Ras Al Khaimah</strong></p><br><p><strong>ROLE PURPOSE:</strong></p><br><ul><li>Handle customer feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) through timely and controlled communication that results into a balanced, appropriate approach and enhanced customer experience.</li><li>This position is for UAE Nationals only.</li></ul><p><strong>RESPONSIBILITIES:</strong></p><br><ul><li>Handling customer’s feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines.</li><li>Carry out outbound calls related to a follow up on client’s complaint which were received via voice channel – Call Centre (Inbound complaint campaign).</li><li>Provide customers with appropriate response basis their queries.</li><li>Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable.</li><li>Timely Escalation of complex complaints to the Complaints Resolution Unit to ensure effective resolution.</li><li>Maintains a courteous, respectful, helpful, and professional attitude with all customers always during the conversation in accordance with bank’s service guidelines and standards.</li><li>Highlight and escalate potential risk immediately, via the proper channels</li><li><p>To participate in providing key input to ADIB management derived from customer’s feedback to improve customer’s experience and ultimately customers’ satisfaction.</p><br></li></ul><p><strong>HR &amp; People Team Management:</strong></p><br><ul><li>Adherence to shift schedule &amp; attendance.</li><li>Avoid unplanned leaves/ absences since has a direct impact on process.</li><li>Required to work on shifts.</li><li>Required to do overtime when necessary.</li><li>Strict adherence to bank’s code of conduct and HR polices.</li></ul><p><strong>Quality:</strong></p><br><ul><li>Deliver high-quality response/ resolution on customer’s feedback and complaints.</li><li>Participate in discussions and knowledge sharing within the team to help in enhancing the experience &amp; skills.</li></ul><p><strong>Department Goals:</strong></p><br><ul><li>Work towards ensuring that service standards and KPIs are met/ exceeded that ultimately result in improved customer’s experience.</li></ul><p><strong>RESULTS REQUIRED:</strong></p><br><ul><li>Addressing customer’s enquiries &amp; complaints within defined guidelines.</li><li>Delivering &amp; exceeding the set KPI’s inline the Department Goals.</li><li>Eliminate feedback being converted to complaints due to poor quality</li><li>Ensure Customer’s Satisfaction and elimination of repeated complaints.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><br><ul><li>Customer focused managing relation within the bank’s rules, regulations, and interest.</li><li>Experienced in problem solving and managing customer feedback, with background Contact Center. Customer Service, or complaints environment.</li><li>High level of inter-personal and communications skills with good language command.</li><li>Thorough and detailed understanding of the banks systems, policies, products, and procedures.</li><li>High level of analytical skills to enable problem solving and addressing customers queries.</li></ul><p><strong>Previous experience required (if any)</strong></p><br><ul><li>0 to 2 years of experience working in Customer Experience/ Service.</li><li>Knowledge of banking laws, policies, procedures, and practices.</li><li>Banking experience in service delivery and customer experience.</li><li>Excellent track record of achievement</li></ul><p><strong>This position is for UAE Nationals only.</strong></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview of the role:</p><p>We are seeking a detail-oriented <b>Service Contract Executive</b> to join our BYD Aftersales team. This role is responsible for the creation, maintenance, pricing, and administration of service contracts while ensuring accuracy, compliance, and operational efficiency. The successful candidate will provide contract-related support to branches, manage service contract data within SAP, and contribute to pricing initiatives that support business growth and customer retention.</p><p>&nbsp;</p><p>What you will do:</p><ul><li>Create and maintain service contracts for new vehicle models and update existing contracts as required.</li><li>Manage service contract data within SAP IS-AUTO, ensuring accuracy and completeness.</li><li>Maintain and update service contract parts pricing and cost structures.</li><li>Create and administer service contracts for fleet customers.</li><li>Process contract-related requests including transfers, terminations, reinstatements, and refund payouts.</li><li>Provide timely support and guidance to branches on contract-related matters.</li><li>Generate ad-hoc reports and business insights to support decision-making.</li><li>Support pricing initiatives, corporate pricing requests, and new business programs.</li><li>Collaborate with stakeholders to ensure contract accuracy and prevent revenue leakage.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required skills to be successful:</p><ul><li>Strong analytical and numerical skills.</li><li>Advanced Microsoft Excel capabilities.</li><li>Strong knowledge of SAP IS-AUTO.</li><li>Experience working with service contracts and pricing models.</li><li>Understanding of gross margin calculations, RSP/NSP pricing, and financial principles.</li><li>Strong attention to detail with excellent data accuracy.</li><li>Ability to manage multiple priorities and deadlines.</li><li>Strong communication and stakeholder management skills.</li><li>Experience using business intelligence and reporting tools.</li><li>Problem-solving mindset with a customer-focused approach.</li></ul><p>&nbsp;</p><p>About the team:</p><p>You will be part of the <b>BYD Aftersales Team</b>, supporting one of the fastest-growing electric mobility brands within Al-Futtaim Automotive. The team is focused on delivering exceptional customer ownership experiences through innovative aftersales solutions, service programs, and operational excellence. This role works closely with Aftersales, Finance, Fleet, Pricing, and Branch Operations teams across the business.</p><p>&nbsp;</p><p>What equips you for the role:</p><p>Qualifications</p><ul><li>Bachelor's Degree or Diploma holder.</li><li>Automotive qualification or experience is preferred.</li><li>Advanced Microsoft Excel skills.</li><li>Advanced SAP IS-AUTO knowledge is mandatory.</li><li>Working knowledge of BI reporting tools and systems.</li></ul><p>Experience</p><ul><li>Minimum 3 years of experience in a relevant role.</li><li>Previous experience working with service contracts is mandatory.</li><li>Service contract pricing or pricing analyst experience is mandatory.</li><li>Automotive aftersales experience is mandatory.</li></ul><p>Knowledge &amp; Competencies</p><ul><li>Knowledge of RSP/NSP pricing and margin calculations.</li><li>Understanding of accounting, finance, and data processing principles.</li><li>Strong reporting and analytical capabilities.</li><li>Excellent written and verbal communication skills.</li><li>Advanced proficiency in MS Excel, PowerPoint, and Office applications.</li><li>Strong organizational and time management skills.</li><li>Ability to work under pressure and manage high volumes of data.</li><li>Collaborative and team-oriented approach.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Scope</p><br><p><span><span>The Real Time Analyst (RTA) is responsible for monitoring, managing, and optimizing intraday performance across the Contact center to ensure service level achievement and operational efficiency. The role provides real time insights, takes proactive actions to manage staffing fluctuations, and supports operations in maintaining optimal workforce utilization.</span></span></p><br><p>Job Responsibilities</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor queue performance, SLAs, AHT, shrinkage, agent adherence, and interval level trends in real time.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Adjust skilling, routing, and agent allocations to ensure service level targets are met.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Escalate risks to Operations and WFM leadership when thresholds deviate from plan.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Track late logins, absences, and out of adherence behaviors; follow escalation protocols.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Recommend intraday staffing changes (pull outs/pull ins, overtime, VTO, break/lunch calibration).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage intraday activities such as meetings, coaching sessions, training, and offline activities.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with Team Leaders to minimize service-impacting schedule variances.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor real-time productivity indicators and drive corrective action in partnership with Operations.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Publish hourly, mid-day, and end of day performance reports.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Provide insights into trends impacting service level, occupancy, shrinkage, and forecast accuracy.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Maintain real time dashboards and performance trackers.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support WFM with data validation and post shift variance analysis.•&nbsp;&nbsp;&nbsp;&nbsp;Operate WFM systems (Genesys Cloud / NICE / Verint / other platforms).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure accuracy of queue routing, skilling changes, schedule adjustments, and intraday updates.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Troubleshoot system-related issues and escalate to WFM/IT when required.</p><br><p>Job Essentials</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in business, Operations, Statistics, or related field (preferred).<br>•&nbsp;&nbsp;&nbsp;&nbsp;1–3 years of experience in Workforce Management or Real Time Monitoring within a contact center.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Experience using WFM tools such as Genesys Cloud, Verint, NICE IEX, or equivalent.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical and problem-solving skills with the ability to make rapid operational decisions.<br>• &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent understanding of contact center metrics (AHT, SL, ASA, Occupancy, Shrinkage, etc.).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong command of Excel/Sheets and real time reporting tools.<br>•&nbsp;&nbsp;&nbsp;&nbsp;High attention to detail and ability to work under pressure in a fast-paced environment.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong communication skills to collaborate with Team Leaders and Operations.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to multitask and manage high-volume, real-time situations.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Proactive, logical decision makers with strong follow through skills.<br>&nbsp;</p><br><br>Miral Destinations </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Scope</p><br><p><span><span>The Real Time Analyst (RTA) is responsible for monitoring, managing, and optimizing intraday performance across the Contact center to ensure service level achievement and operational efficiency. The role provides real time insights, takes proactive actions to manage staffing fluctuations, and supports operations in maintaining optimal workforce utilization.</span></span></p><br><p>Job Responsibilities</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor queue performance, SLAs, AHT, shrinkage, agent adherence, and interval level trends in real time.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Adjust skilling, routing, and agent allocations to ensure service level targets are met.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Escalate risks to Operations and WFM leadership when thresholds deviate from plan.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Track late logins, absences, and out of adherence behaviors; follow escalation protocols.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Recommend intraday staffing changes (pull outs/pull ins, overtime, VTO, break/lunch calibration).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage intraday activities such as meetings, coaching sessions, training, and offline activities.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with Team Leaders to minimize service-impacting schedule variances.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor real-time productivity indicators and drive corrective action in partnership with Operations.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Publish hourly, mid-day, and end of day performance reports.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Provide insights into trends impacting service level, occupancy, shrinkage, and forecast accuracy.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Maintain real time dashboards and performance trackers.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support WFM with data validation and post shift variance analysis.•&nbsp;&nbsp;&nbsp;&nbsp;Operate WFM systems (Genesys Cloud / NICE / Verint / other platforms).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure accuracy of queue routing, skilling changes, schedule adjustments, and intraday updates.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Troubleshoot system-related issues and escalate to WFM/IT when required.</p><br><p>Job Essentials</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in business, Operations, Statistics, or related field (preferred).<br>•&nbsp;&nbsp;&nbsp;&nbsp;1–3 years of experience in Workforce Management or Real Time Monitoring within a contact center.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Experience using WFM tools such as Genesys Cloud, Verint, NICE IEX, or equivalent.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical and problem-solving skills with the ability to make rapid operational decisions.<br>• &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent understanding of contact center metrics (AHT, SL, ASA, Occupancy, Shrinkage, etc.).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong command of Excel/Sheets and real time reporting tools.<br>•&nbsp;&nbsp;&nbsp;&nbsp;High attention to detail and ability to work under pressure in a fast-paced environment.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong communication skills to collaborate with Team Leaders and Operations.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to multitask and manage high-volume, real-time situations.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Proactive, logical decision makers with strong follow through skills.<br>&nbsp;</p><br> </div>

<p><strong>Walk-In Interview</strong></p><p><strong>Date- 22 Aug 2026 (Saturday)</strong></p><p><strong>Time- 10.00 AM to 12.00 PM</strong></p><p><strong>Location- Thumbay University Hospital (HR Department)</strong></p><p><strong>Al Jurf </strong></p><p><strong>Ajman (Behind Sheik Khalifa Hospital)</strong></p><br><br><p><strong>IT Project Co-ordinator / Business Analyst- (should have minimum 2+ years experience in healthcare industry)</strong></p><p><br></p><p>1. Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.</p><p>2. Collaborates with project sponsors to determine project scope and vision.</p><p>3. Clearly identifies project stakeholders and establishes customer classes, as well as their characteristics.</p><p>4. Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.</p><p>5. Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.</p><p>6. Works with stakeholders and project team to prioritize collected requirements.</p><p>7. Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develops strategies for enhancing or further leveraging these processes.</p><p>8. Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.</p><p>9. Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized.</p><p>10. Participates in the selection of any requirements documentation software solutions that the organization may opt to use.</p><p>11. Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.</p><p>12. Develops and utilizes standard templates to accurately and concisely write requirements specifications.</p><p>13. Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.</p><p>14. Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.</p><p>15. Develops and conducts peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.</p><p>16. Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.</p><p>17. Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.</p><p>18. Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.</p><p>19. Provides guidance and/or instruction to junior staff members.</p><p>20. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.</p><p>21. Leading ongoing reviews of business processes and developing optimization strategies.</p><p>22. Staying up-to-date on the latest process and IT advancements to automate and modernize systems.</p><p>23. Conducting meetings and presentations to share ideas and findings.</p><p>24. Performing requirements analysis.</p><p>25. Documenting and communicating the results of your efforts.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Engineering, Health Information Management, Computer Science, or a related field.</p></li><li><p>Exceptional communication and interpersonal skills, adept at stakeholder management across clinical, IT, and executive levels.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Network Analyst<br>Job Overview: Develops product strategies and roadmaps to execute to ensure maximum penetration of market segments. Manages and maintains existing product lines on an on-going basis, including partner management. Conducts opportunity assessments on new ideas and concepts. Provides design specifications for product enhancements to Product Development. Defines business and technical requirements, and manages the relationships of technical resources and the Global Technology Organization to maintain and build out platforms. <br>Role • Monitor product performance, provide feedback, define or approve/disapprove change control processes, and manage vendor relationships • Coordinate with customer teams, customers and third parties to develop product strategies and possible enhancements of existing product offerings • Develop and implement programs and initiatives using the Go-To-Market process to increase card issuance in both established and emerging markets • Engage in idea generation, concept validation, business case development, and in some instances financial modeling and planning • Execute business plans which promote the value and profitability of MasterCard acceptance • Enhance the development and design of product-marketing strategy from product decision through product life cycle • Coordinate the execution of advertising, promotional, and sales programs to meet objectives <br>Education: • Bachelor’s degree in business or equivalent work experience <br>All About You • 5-8 years prior related work experience with at least two years of management experience desirable • Extensive experience in new product development • Must have strong business/market/financial analysis and project management skills Skills/ Abilities: • Ability to interact and coordinate effectively with internal and external business partners • Business Acumen with the ability to provide solutions that drive positive results to the customer and MasterCard • Self motivated with a proven track record of delivering success while operating within a team Work Conditions: • Some travel required • General office environment<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>