Insurance Coordinator Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please note: Candidates whose experience is limited to ticketing, flight reservations, or working as a travel consultant in a retail travel agency are unlikely to be suitable for this position.<br> Must have personally traveled to at least 30 different international destinations across multiple countries.<br> A private Emirati family is seeking an experienced, well-traveled, and highly organized Private Travel Planner to curate exceptional travel experiences worldwide.<br> This is not a travel agency or ticketing role.<br> We are looking for someone with extensive personal travel experience who understands destinations from first-hand knowledge and can create unique, seamless, and luxurious travel experiences tailored to the family's preferences.<br> The ideal candidate is passionate about travel, has visited a wide range of international destinations, possesses outstanding organizational skills, and can independently manage every aspect of travel planning with discretion and attention to detail.<br> Design and manage end-to-end travel experiences for family members, from concept to completion.<br> Create personalized travel itineraries based on the family's interests, travel style, and objectives.<br> Recommend destinations, hotels, villas, resorts, restaurants, attractions, and exclusive experiences based on first-hand knowledge and thorough research.<br> Coordinate flights (commercial and private when required), accommodation, airport transfers, yacht charters, chauffeurs, guides, and VIP services.<br> Arrange visas, travel insurance, permits, and all required travel documentation.<br> Prepare detailed travel books containing itineraries, reservations, emergency contacts, maps, restaurant recommendations, and daily schedules.<br> Continuously research new luxury destinations, hidden gems, seasonal experiences, and family-friendly activities worldwide.<br> Monitor travel advisories, weather conditions, local events, and destination-specific requirements.<br> Manage last-minute itinerary changes and resolve travel issues promptly.<br> Build strong relationships with luxury hotels, concierge teams, airlines, destination management companies, and premium service providers.<br> Coordinate with the family's Personal Assistant and Household Manager to ensure seamless travel logistics.<br> Maintain complete confidentiality regarding all travel arrangements.<br> Minimum Requirements Bachelor's degree is preferred.<br> Must have personally traveled to at least 30 different international destinations across multiple countries.<br> Minimum of 5 years' experience in luxury travel planning, executive travel coordination, family office support, concierge services, or lifestyle management.<br> Experience planning complex international itineraries involving multiple destinations.<br> Strong knowledge of luxury hotels, premium airlines, cruise lines, exclusive resorts, and global tourist destinations.<br> Excellent knowledge of visa requirements and international travel regulations.<br> Excellent written and spoken English.<br> Arabic is an advantage.<br> Willingness to work flexible hours when required.<br> Preferred Background Candidates with experience in one or more of the following are highly preferred: Private Family Office VIP or UHNW families Executive Office Luxury Concierge Services Lifestyle Management Companies Luxury Hospitality Personal Assistant supporting frequent international travel Please note: Candidates whose experience is limited to ticketing, flight reservations, or working as a travel consultant in a retail travel agency are unlikely to be suitable for this position.<br></span> </div>

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> Ensure contractor compliance with project standards, specifications, and approved drawings. Maintain daily records of the contractor’s manpower, equipment, and site activities. Undertake site supervision and inspections as instructed by the Resident Engineer (RE) or Assistant Resident Engineer (ARE). Liaise and follow up daily with the contractor to ensure effective management of resources, health and safety, and equipment. Prepare daily reports for the RE or ARE, including work orders, materials delivery, and daily inspection activities. Follow up and implement site instructions issued by the RE or ARE. Apply and enforce all quality control and quality assurance procedures on site. Perform site measurements and surveying checks, including pipe alignments, levels, and elevations, as required. Coordinate and cooperate with the client project manager during inspections in the presence of the RE or ARE. Monitor contractor QA/QC activities and maintain relevant records. Assist RE and ARE in the preparation of correspondence, reports, and documentation in compliance with contract requirements. Identify site problems and work with the RE or ARE to resolve issues promptly. Monitor the start-up, commissioning, and handover of civil infrastructure works, maintaining records of project milestones. Maintain records of materials tests, inspection reports, and executed works. Conduct audit inspections to verify conformity with contract documents and contractor-submitted plans. Issue Non-Conformance Reports (NCRs) and Site Observation Reports (SORs) for deviations or deficiencies, and follow up on corrective actions. Review Requests for Information (RFIs) and technical submittals from contractors and provide comments/recommendations to RE/ARE. Monitor the contractor’s progress against approved schedules and report delays or potential slippages. Ensure compliance with local authority regulations (RTA, DM, DEWA, etc.) and assist with NOC submissions or inspections if required. Assist in coordination with other disciplines (structural, electrical, mechanical) to ensure proper integration of civil works. Ensure that all site works are conducted in accordance with health, safety, and environmental (HSE) requirements, and report any violations immediately. Participate in site meetings, coordination sessions, and technical discussions with the contractor, RE, ARE, and client representatives. Conduct final inspections and punch list verification prior to project milestones or handover stages. <br>Qualifications<br> Bachelor's Degree or Diploma in Civil Engineering. Minimum 7 years of experience in construction and supervision of roads and infrastructure with at least 5 years of experience in the UAE is mandatory In-depth knowledge of construction practices, building codes, and regulations in the UAE. Strong familiarity with contract documents, detailed drawings, and project specifications. Proficiency in conducting site inspections, quality control, and quality assurance procedures. <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10143148<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Quality<br> <br>Work Location Model: On-Site

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> Monitoring and ensuring that all architectural engineering aspects of the project are carried out as per inspection plan/drawings/codes and specifications. Liaising with the Senior Architectural Engineer and other Engineers and Managers to provide support and guidance as required Review and monitor variations to the work to mitigate time and cost impacts for any required changes Monitor the review of the contractor’s documents/shop drawings to flag and rectify any issues which may affect the stability or function of any architectural components or systems. Monitor contractor’s compliance with approved Quality Control Plan. Monitor the project related protocol set up for Inspection of works by the inspection teams. Monitor safety aspects when dealing with architectural installations Provide reports on the progress of the architectural aspects of the project. Assist in expediting of NOCs from relevant authorities if they appear to be stalled or in delay Maintain full site records, including daily site diaries in an approved format, and formal monthly progress photography. Expedition of approvals from the Client if it appears to be stalled or delaying the project Liaising with the management of the various contractors to expedite submissions and approvals process. Perform and or evaluate tests confirming quality requirements, architectural finishes and building components by conducting thorough site inspection for all architectural works as per approved shop drawings, specifications and method statement. Field checks placement, location and quality of architectural finishes, building structure components. Monitor contractor’s compliance with approved Quality Control Plan. Coordinating with the team on site to ensure that contractual obligations are met. Perform Architectural inspections and material inspections. Issue NCRs to contractors and assist in taking corrective actions. Ensure that all inspection reports are accurate and in compliance with the requirements. Ensure that all execution and inspection are carried out as per inspection plan/drawings/codes and specifications. Ensure compliance of architectural works to design requirements, specifications and project plan. Preparing daily logs and reports. Maintain records of all submittals and testing inspections made, tests performed, work executed, etc. Performing all work in accordance with the Contract Administration Procedures Manual. Assisting with the inspection of completed works. Perform all other duties given by direct manager. Monitoring and reporting on HSE related matters and participating in HSE training and meetings <br>Qualifications<br> Bachelor Degree or Diploma in Architecture or relevant degree Minimum 8 years of experience in building construction <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10147351<br> <br>Business Line: B&P - Buildings & Places<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Quality<br> <br>Work Location Model: On-Site

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> Ensure contractor compliance with project standards, specifications, and approved drawings. Maintain daily records of the contractor’s manpower, equipment, and site activities. Undertake site supervision and inspections as instructed by the Resident Engineer (RE) or Assistant Resident Engineer (ARE). Liaise and follow up daily with the contractor to ensure effective management of resources, health and safety, and equipment. Prepare daily reports for the RE or ARE, including work orders, materials delivery, and daily inspection activities. Follow up and implement site instructions issued by the RE or ARE. Apply and enforce all quality control and quality assurance procedures on site. Perform site measurements and surveying checks, including pipe alignments, levels, and elevations, as required. Coordinate and cooperate with the client project manager during inspections in the presence of the RE or ARE. Monitor contractor QA/QC activities and maintain relevant records. Assist RE and ARE in the preparation of correspondence, reports, and documentation in compliance with contract requirements. Identify site problems and work with the RE or ARE to resolve issues promptly. Monitor the start-up, commissioning, and handover of civil infrastructure works, maintaining records of project milestones. Maintain records of materials tests, inspection reports, and executed works. Conduct audit inspections to verify conformity with contract documents and contractor-submitted plans. Issue Non-Conformance Reports (NCRs) and Site Observation Reports (SORs) for deviations or deficiencies, and follow up on corrective actions. Review Requests for Information (RFIs) and technical submittals from contractors and provide comments/recommendations to RE/ARE. Monitor the contractor’s progress against approved schedules and report delays or potential slippages. Ensure compliance with local authority regulations (RTA, DM, DEWA, etc.) and assist with NOC submissions or inspections if required. Assist in coordination with other disciplines (structural, electrical, mechanical) to ensure proper integration of civil works. Ensure that all site works are conducted in accordance with health, safety, and environmental (HSE) requirements, and report any violations immediately. Participate in site meetings, coordination sessions, and technical discussions with the contractor, RE, ARE, and client representatives. Conduct final inspections and punch list verification prior to project milestones or handover stages. <br>Qualifications<br> Bachelor's Degree or Diploma in Civil Engineering. Minimum 7 years of experience in construction and supervision of roads and infrastructure with at least 5 years of experience in the UAE is mandatory In-depth knowledge of construction practices, building codes, and regulations in the UAE. Strong familiarity with contract documents, detailed drawings, and project specifications. Proficiency in conducting site inspections, quality control, and quality assurance procedures. <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10143148<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Quality<br> <br>Work Location Model: On-Site

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> Monitoring and ensuring that all architectural engineering aspects of the project are carried out as per inspection plan/drawings/codes and specifications. Liaising with the Senior Architectural Engineer and other Engineers and Managers to provide support and guidance as required Review and monitor variations to the work to mitigate time and cost impacts for any required changes Monitor the review of the contractor’s documents/shop drawings to flag and rectify any issues which may affect the stability or function of any architectural components or systems. Monitor contractor’s compliance with approved Quality Control Plan. Monitor the project related protocol set up for Inspection of works by the inspection teams. Monitor safety aspects when dealing with architectural installations Provide reports on the progress of the architectural aspects of the project. Assist in expediting of NOCs from relevant authorities if they appear to be stalled or in delay Maintain full site records, including daily site diaries in an approved format, and formal monthly progress photography. Expedition of approvals from the Client if it appears to be stalled or delaying the project Liaising with the management of the various contractors to expedite submissions and approvals process. Perform and or evaluate tests confirming quality requirements, architectural finishes and building components by conducting thorough site inspection for all architectural works as per approved shop drawings, specifications and method statement. Field checks placement, location and quality of architectural finishes, building structure components. Monitor contractor’s compliance with approved Quality Control Plan. Coordinating with the team on site to ensure that contractual obligations are met. Perform Architectural inspections and material inspections. Issue NCRs to contractors and assist in taking corrective actions. Ensure that all inspection reports are accurate and in compliance with the requirements. Ensure that all execution and inspection are carried out as per inspection plan/drawings/codes and specifications. Ensure compliance of architectural works to design requirements, specifications and project plan. Preparing daily logs and reports. Maintain records of all submittals and testing inspections made, tests performed, work executed, etc. Performing all work in accordance with the Contract Administration Procedures Manual. Assisting with the inspection of completed works. Perform all other duties given by direct manager. Monitoring and reporting on HSE related matters and participating in HSE training and meetings <br>Qualifications<br> Bachelor Degree or Diploma in Architecture or relevant degree Minimum 8 years of experience in building construction <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10147351<br> <br>Business Line: B&P - Buildings & Places<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Quality<br> <br>Work Location Model: On-Site

Job Summary<br><br> Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders. Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information. Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations. Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments. Outbound Communication: Making calls for follow-ups, service updates, or surveys. Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.<br><br>Customer Service. Sales. Process & Operations. Reporting<br><br> Provide clients with exceptional telephone-based customer services Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s Ensure end to end resolution of queries within the specified turnaround time Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension. Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling. High awareness and adherence to Risk management, regulatory and compliance guidelines. Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards. Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.<br><br>Key Responsibilities<br><br>Risk Management<br><br> Ensure compliance with anti-money laundering policies and local regulations. Follow Departmental Operating Instructions for timely and accurate processing. Continuously enhance productivity to meet standards. Uphold company values consistently. Adhere to all relevant rules, regulations, and policies.<br><br>Regulatory & Business Conduct <br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)<br><br>Skills And Experience<br><br> Team management Leadership, Analytical and Interpersonal skills Strong communication skills including good grammar and articulation Ability to work under pressure and multitask Manage conflicts and solve problems Good listening skills<br><br>Qualifications<br><br> Graduate Prior Customer Service/Sales experience (based on the role) Strong verbal and written communication, negotiation, and interpersonal skills Proficient in Excel and adept at navigating multiple systems. Agility in responding efficiently and effectively in a dynamic work environment. Accountability, Accuracy, and attention to detail Proactive and willing to contribute to an international and diverse work culture. Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage Should have both Arabic and English speaking skills Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers. Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary<br><br> Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders. Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information. Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations. Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments. Outbound Communication: Making calls for follow-ups, service updates, or surveys. Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.<br><br>Customer Service. Sales. Process & Operations. Reporting<br><br> Provide clients with exceptional telephone-based customer services Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s Ensure end to end resolution of queries within the specified turnaround time Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension. Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling. High awareness and adherence to Risk management, regulatory and compliance guidelines. Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards. Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.<br><br>Key Responsibilities<br><br>Risk Management<br><br> Ensure compliance with anti-money laundering policies and local regulations. Follow Departmental Operating Instructions for timely and accurate processing. Continuously enhance productivity to meet standards. Uphold company values consistently. Adhere to all relevant rules, regulations, and policies.<br><br>Regulatory & Business Conduct <br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)<br><br>Skills And Experience<br><br> Team management Leadership, Analytical and Interpersonal skills Strong communication skills including good grammar and articulation Ability to work under pressure and multitask Manage conflicts and solve problems Good listening skills<br><br>Qualifications<br><br> Graduate Prior Customer Service/Sales experience (based on the role) Strong verbal and written communication, negotiation, and interpersonal skills Proficient in Excel and adept at navigating multiple systems. Agility in responding efficiently and effectively in a dynamic work environment. Accountability, Accuracy, and attention to detail Proactive and willing to contribute to an international and diverse work culture. Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage Should have both Arabic and English speaking skills Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers. Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary<br><br> Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders. Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information. Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations. Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments. Outbound Communication: Making calls for follow-ups, service updates, or surveys. Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.<br><br>Customer Service. Sales. Process & Operations. Reporting<br><br> Provide clients with exceptional telephone-based customer services Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s Ensure end to end resolution of queries within the specified turnaround time Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension. Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling. High awareness and adherence to Risk management, regulatory and compliance guidelines. Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards. Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.<br><br>Key Responsibilities<br><br>Risk Management<br><br> Ensure compliance with anti-money laundering policies and local regulations. Follow Departmental Operating Instructions for timely and accurate processing. Continuously enhance productivity to meet standards. Uphold company values consistently. Adhere to all relevant rules, regulations, and policies.<br><br>Regulatory & Business Conduct <br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)<br><br>Skills And Experience<br><br> Team management Leadership, Analytical and Interpersonal skills Strong communication skills including good grammar and articulation Ability to work under pressure and multitask Manage conflicts and solve problems Good listening skills<br><br>Qualifications<br><br> Graduate Prior Customer Service/Sales experience (based on the role) Strong verbal and written communication, negotiation, and interpersonal skills Proficient in Excel and adept at navigating multiple systems. Agility in responding efficiently and effectively in a dynamic work environment. Accountability, Accuracy, and attention to detail Proactive and willing to contribute to an international and diverse work culture. Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage Should have both Arabic and English speaking skills Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers. Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> Monitoring and ensuring that all architectural engineering aspects of the project are carried out as per inspection plan/drawings/codes and specifications. Liaising with the Senior Architectural Engineer and other Engineers and Managers to provide support and guidance as required Review and monitor variations to the work to mitigate time and cost impacts for any required changes Monitor the review of the contractor’s documents/shop drawings to flag and rectify any issues which may affect the stability or function of any architectural components or systems. Monitor contractor’s compliance with approved Quality Control Plan. Monitor the project related protocol set up for Inspection of works by the inspection teams. Monitor safety aspects when dealing with architectural installations Provide reports on the progress of the architectural aspects of the project. Assist in expediting of NOCs from relevant authorities if they appear to be stalled or in delay Maintain full site records, including daily site diaries in an approved format, and formal monthly progress photography. Expedition of approvals from the Client if it appears to be stalled or delaying the project Liaising with the management of the various contractors to expedite submissions and approvals process. Perform and or evaluate tests confirming quality requirements, architectural finishes and building components by conducting thorough site inspection for all architectural works as per approved shop drawings, specifications and method statement. Field checks placement, location and quality of architectural finishes, building structure components. Monitor contractor’s compliance with approved Quality Control Plan. Coordinating with the team on site to ensure that contractual obligations are met. Perform Architectural inspections and material inspections. Issue NCRs to contractors and assist in taking corrective actions. Ensure that all inspection reports are accurate and in compliance with the requirements. Ensure that all execution and inspection are carried out as per inspection plan/drawings/codes and specifications. Ensure compliance of architectural works to design requirements, specifications and project plan. Preparing daily logs and reports. Maintain records of all submittals and testing inspections made, tests performed, work executed, etc. Performing all work in accordance with the Contract Administration Procedures Manual. Assisting with the inspection of completed works. Perform all other duties given by direct manager. Monitoring and reporting on HSE related matters and participating in HSE training and meetings <br>Qualifications<br> Bachelor Degree or Diploma in Architecture or relevant degree Minimum 8 years of experience in building construction <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10147352<br> <br>Business Line: B&P - Buildings & Places<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Quality<br> <br>Work Location Model: On-Site

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Reporting to the Information Technology Director, you'll play a key role in transforming data into meaningful business insights that help drive better decisions across our hotels and regional Hub office. You'll be responsible for developing modern reporting solutions, dashboards, and analytics that support business performance across Operations, Commercial, Finance, Revenue, People &amp; Culture, Procurement, and Guest Experience.</span><br></p><br><p><span>You'll work closely with stakeholders across the business to understand their challenges and translate complex data into simple, actionable insights. From designing executive dashboards to automating reporting processes, you'll help move the business from manual reporting to real-time, data-driven decision making.</span><br></p><br><p><span>This role is ideal for someone who enjoys solving complex business problems, has a passion for analytics, and thrives on turning data into stories that influence business performance. You'll have the opportunity to work with modern Microsoft technologies including Microsoft Fabric, Power BI, SQL, and advanced analytics tools while helping shape the future of business intelligence within Premier Inn.</span><br></p><br><p><span>If you're naturally curious, enjoy working with data, have excellent analytical skills, and want to make a real impact on business performance, we'd love to hear from you.</span><br></p><br><br><span>Requirements</span><p><span>• Minimum 5–7 years of experience in Data Analytics, Business Intelligence, Data Engineering, or a related field</span><br></p><br><p><span>• Strong experience developing end-to-end reporting and analytics solutions</span><br></p><br><p><span>• Advanced knowledge of Microsoft Fabric, Power BI, Power Query, DAX, SQL and relational databases</span><br></p><br><p><span>• Experience building executive dashboards, KPIs, and business performance reports</span><br></p><br><p><span>• Excellent analytical and problem-solving skills with strong attention to detail</span><br></p><br><p><span>• Ability to communicate complex data and technical concepts to both technical and non-technical audiences</span><br></p><br><p><span>• Experience integrating data from multiple systems and automating reporting processes</span><br></p><br><p><span>• Strong stakeholder management, planning, and prioritization skills</span><br></p><br><p><span>• Experience with Python, Spark, semantic modelling, and data warehousing concepts would be an advantage</span><br></p><br><p><span>• Microsoft certifications such as PL-300, DP-600, or DP-700 are highly desirable</span><br></p><br><p><span>• Hospitality or GCC experience would be an advantage</span><br></p><br><br><span>Benefits</span><p><span>At Premier Inn, you will have a competitive benefits package, rewards, and recognition. We offer accommodation, transportation, medical insurance, air tickets, food entitlement and allowance, and a competitive basic salary. You will have opportunities to develop and grow, with the chance to build yourself a long and varied career doing something you really love.</span><br></p><br><p><span>At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team, and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, always putting the customer at the heart of everything we do.</span><br></p><br><p><span>We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has opportunities to develop and achieve their ambitions. We put emphasis on a "promote from within" culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.</span><br></p><br><p><span>If this sounds like you and you are ready to work in an environment that values your contribution and rewards you fairly, then please click on the apply button below.</span><br></p><br><br> </div>

Who are we?<br><br>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.<br><br>Role Summary<br><br>The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.<br><br>This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.<br><br>Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.<br><br>Primary Responsibilities<br><br>SOW and proposal development:<br><br> Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager. Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.<br><br>Commercial And Pricing Design<br><br>Build services pricing models and cost estimates that align with company margin targets and customer expectations. Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.<br><br>Opportunity Support And Deal Governance<br><br>Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs. Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards. Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.<br><br>Risk Management And Delivery Handover<br><br>Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage. Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.<br><br>Process, Templates And Enablement<br><br>Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting. Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.<br><br>Measurement, Reporting And Continuous Improvement<br><br>Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.<br><br>Navigate The Professional Services Organisation<br><br>Identify the right people and roles that need to support opportunities from the broader PS organisation. Matrix management of pre-sales teams<br><br>Measures<br><br>KPI's<br><br>Bookings: Meet or Exceed PS Bookings Target. Margin: Average Margin on PS Bookings<br><br>OKR's<br><br>SOW cycle time: Average time from initial scoping brief to signed SOW. Conversion rate: Percentage of opportunities with a PS SOW that convert to signed deals. Estimate accuracy: Variance between proposed PS effort/cost and actual delivered effort/cost. On-time handover: Percentage of projects handed over to delivery on schedule and with complete artifacts. Compliance / quality: Number of SOWs requiring rework due to contractual or compliance issues. Customer/delivery satisfaction: Post-kickoff satisfaction or early delivery NPS relevant to scoping accuracy.<br><br>Experience<br><br>Required experience, skills & attributes<br><br>Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred. Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects. Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.<br><br>Technical & Commercial Skills<br><br>Strong commercial acumen: pricing models, margin management, ROI and TCO basics. Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale. Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.<br><br>Behavioral Attributes<br><br>Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders. Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints. Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.<br><br>Education & Certifications (preferred)<br><br>Bachelor’s degree in Business, Engineering, Computer Science or related field. Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.<br><br>Benefits<br><br>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:<br><br> Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* Sustainability: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location.<br><br>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.<br><br>Be unique, be exceptional, and help us make a difference at Finastra!

Who are we?<br><br>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.<br><br>Role Summary<br><br>The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.<br><br>This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.<br><br>Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.<br><br>Primary Responsibilities<br><br>SOW and proposal development:<br><br> Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager. Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.<br><br>Commercial And Pricing Design<br><br>Build services pricing models and cost estimates that align with company margin targets and customer expectations. Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.<br><br>Opportunity Support And Deal Governance<br><br>Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs. Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards. Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.<br><br>Risk Management And Delivery Handover<br><br>Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage. Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.<br><br>Process, Templates And Enablement<br><br>Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting. Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.<br><br>Measurement, Reporting And Continuous Improvement<br><br>Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.<br><br>Navigate The Professional Services Organisation<br><br>Identify the right people and roles that need to support opportunities from the broader PS organisation. Matrix management of pre-sales teams<br><br>Measures<br><br>KPI's<br><br>Bookings: Meet or Exceed PS Bookings Target. Margin: Average Margin on PS Bookings<br><br>OKR's<br><br>SOW cycle time: Average time from initial scoping brief to signed SOW. Conversion rate: Percentage of opportunities with a PS SOW that convert to signed deals. Estimate accuracy: Variance between proposed PS effort/cost and actual delivered effort/cost. On-time handover: Percentage of projects handed over to delivery on schedule and with complete artifacts. Compliance / quality: Number of SOWs requiring rework due to contractual or compliance issues. Customer/delivery satisfaction: Post-kickoff satisfaction or early delivery NPS relevant to scoping accuracy.<br><br>Experience<br><br>Required experience, skills & attributes<br><br>Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred. Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects. Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.<br><br>Technical & Commercial Skills<br><br>Strong commercial acumen: pricing models, margin management, ROI and TCO basics. Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale. Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.<br><br>Behavioral Attributes<br><br>Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders. Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints. Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.<br><br>Education & Certifications (preferred)<br><br>Bachelor’s degree in Business, Engineering, Computer Science or related field. Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.<br><br>Benefits<br><br>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:<br><br> Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* Sustainability: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location.<br><br>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.<br><br>Be unique, be exceptional, and help us make a difference at Finastra!

Job Description<br><br>About Us <br><br>Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.<br><br>We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.<br><br> <br><br>If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team. <br><br> <br><br>About Wealth and Retail Banking<br><br>Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.<br><br>Job Summary<br><br>To provide Cross Asset Structured Product Advisory and Execution for RMs, Investment Advisors and Investment Councillors to achieve the Investment returns for the customers of the Private Bank, and Affluent Banking. To systematically provide cross asset Structured Product, market and product information and execution for clients, RMs, Investment Advisors (across all the client segments like the Private Bank, Commercial Bank and Affluent Bank Ability to manage Ultra High Net Worth / Family office / EAM clients from a Structured Product Dealing and Advisory perspective. Engage and Interact closely with the UHNW customers, RMs, Investment Advisors and Portfolio Advisors to proactively identify Structured Product solutions that meet customer needs. Analyse client portfolios for product life cycle management. Responsible for preparation and presentation of trade ideas to the Private Bank and Affluent Bank Build and manage lasting and trusted relationships with all Clients, RM’s, Investment Advisor’s, other colleagues and Professional Trading counterparties. Represent the Structured Product business on various client, industry and other forums. Work Seamlessly with other Parts of the Bank Conducting new RM inductions and Structured Product Roadshows / Calls. Efficient and timely execution of trades. Attend RM and client meetings and participate in RM / Client conference calls. Provide a high standards of client sales, advisory and after sales service.<br><br>Qualifications<br><br> Degree(s) in relevant subjects such as Business, Economics and Finance related preferred. Experience in banking, wealth management preferred. Keen interest in financial and equity markets. Effective communication and sales skills. Well organised, disciplined approach to work with a high level of attention to details. Computer literature and competent in spreadsheet presentation. Experience in Macros and VBA would be a plus Strong work ethic with high level of self-motivation and initiative. Derivatives and Structured Product Experience (particularly pricing, execution, marketing and sales). Basic analytical and technical skills that can be practically applied to day-to-day operations. Knowledge in Excel.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What we offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.<br><br>Profile Description<br><br>Standard Chartered Bank

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>About Standard Chartered</b> <br></span><p><span>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</span></p><br><br> <p><span>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</span></p><br><br> <p><span>Together we:</span></p><br><br> <ul> <li><span><strong>Do the right thing</strong> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we&nbsp;do</span></li> <li><span><strong>Never settle</strong>, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</span></li> <li><span><strong>Are better together</strong>,&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</span></li> </ul> <br><b>Job Summary</b> <br><p><span>The individual should develop and manage stakeholder relationships across Wealth &amp; Retail Banking products, distribution, compliance, risk and operations and ensure comprehensive understanding of business and risk strategy, plans and performance and processes related to Wealth Solution with linkage to Retail banking. &nbsp;</span><br><span>Closely follow latest policy and procedures in Wealth Solution and also related products &amp; processes on retail banking or business banking like client due diligence, anti-money laundering, roll out of Group policies and procedures. &nbsp;&nbsp;</span><br></p><br><br>Key Responsibilties <br><ul> <li>&nbsp; Ensures that the work is performed in accordance with Management standards, Process Guides, the agreed customer service standards, operational risk requirements and regulatory controls.</li> <li>Ensure all processes are documented, up-to-date and being effectively implemented by the operations team in Dubai and Chennai.</li> <li>Highlight inherent risk within processes to Management so as to ensure bank risk is kept to the minimum.</li> <li>Improve current processes using Operational Excellence methodology and tools across all products/functions and drive continuous improvement discipline through standard work.</li> <li>Work with the WM (Wealth Management)Products team to set targets for Service Level Agreements, Turnaround time, productivity and accuracy measures and ensure robust performance tracking and communication of benefits and results.</li> <li>Follows rigorously Service Level Agreements established with key internal departments to effectively and efficiently maintain relationships with them.</li> <li>Provides timely data/information in preparation of reports/returns required by Group, regulators and Tax authorities</li> <li>All Bancassurance, wealth lending, securities and Mutual Funds applications are timely processed.</li> <li>Ensure compliance of AML, CDD policies &amp; procedures in accordance with Group and Local Regulatory guidelines.</li> <li>Support new product launches, special projects together with representatives of the WM Products team.</li> <li>Ensure that all processes/practices in the Unit comply with the Bank’s risk and compliance procedures to minimize security and risk exposure.</li> <li>Formulate improvements in operating procedures in order to effectively manage risks and create a robust control environment.&nbsp;</li> <li>Ensure adherence to all CST (Control Sample Testing), HCL (Health Check List) and ORF (Operational Risk framework).</li> <li>Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.</li> <li>Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. &nbsp;</li> <li>Display exemplary conduct and live by the Group’s Values and Code of Conduct.</li> <li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li> <li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li> </ul><br><b>Skills and Experience</b> <br><ul> <li><span>Banking/Financial Advisory firms background</span></li> <li><span>Knowledge of Wealth Products</span></li> <li><span>Coordination and execution</span></li> <li><span>Strong communication and interpersonal skills</span></li> <li><span>Data Gathering and Reporting</span></li> <li><span>Strong MS Word, Excel and Presentation skills</span></li> <li><span>Project management and implementation</span></li> </ul> <br><b>Qualifications</b> <br><p><span>Bachelor’s degree</span></p><br><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Social Machines and Robotics (SMART) Lab at New York University Abu Dhabi focuses on the development of socially intelligent machines (computer applications, robots, Virtual Agents) that are capable of interacting and communicating in a natural way with humans, expressing through their figure a high degree of social intelligence, with a focus on applications in education and healthcare.</p><br><br> <p>The SMART Lab seeks to recruit a motivated and passionate Junior Research Scientist to work under the supervision of Dr. Hanan Salam on topics including: (i) Human-Machine Interaction, (ii) Social Robotics, (iii) Artificial Intelligence for Diagnosis and Therapy of Individuals affected by Neurodevelopmental Disorders, (iv) Bias in AI.</p><br><br> <p><strong>Key Responsibilities:</strong></p><br><br> <ul> <li>Design, develop, and evaluate human-centered AI systems for SMART Lab research projects.</li> <li>Support data collection and experimental pipelines involving human participants, multimodal data, or robotic platforms.</li> <li>Publish research findings in high-impact journals and conferences.</li> <li>Communicate and present research findings at international academic conferences.</li> <li>Create, maintain, and document high-quality research code for reproducibility.</li> <li>Collaborate with PhD and post-doc researchers in the lab.</li> </ul> <p><strong>Minimuim Qualifications:</strong></p><br><br> <p>Bachelor’s or prefered Master’s degree in Computer Science, Engineering, Data Science, Human-Computer Interaction, Robotics, Cognitive Science, Psychology, or a related field.</p><br><br> <ul> <li>Strong programming skills, preferably in Python, with experience in machine learning and data analysis.</li> <li>Familiarity with one or more of the following areas: artificial intelligence, natural language processing, computer vision, multimodal learning, affective computing, human-robot interaction, social robotics, or human-centered AI.</li> <li>Experience with machine learning frameworks, data processing libraries, APIs, web development, robotics platforms, or experimental research methods is desirable.</li> <li>Excellent communication skills in English (oral and written communication)</li> <li>Willingness and capacity to work in a multidisciplinary environment consisting of PhD-level scientists, graduate students and undergraduate students.</li> <li>Self-motivated with an ability to work independently and in a team to get the work done.</li> <li>Willingness to learn and confront new challenges.</li> </ul> <p>For consideration, applicants need to submit a cover letter, curriculum vitae, transcript of degree, one page summary of research accomplishments and interests, and at least two letters of reference, all in PDF format.</p><br><br> <p>If you have any questions, please email Prof. Hanan Salam at hanan.salam@nyu.edu</p><br><br> <p>The appointment will be for one year, with the option to renew further depending on performance. The terms of employment are very competitive and include housing and educational subsidies for children, together with full health insurance and retirement contributions. The UAE does not levy income tax.</p><br><br> <p><strong>About NYU Abu Dhabi</strong></p><br><br> <p>https://nyuad.nyu.edu/en/</p><br><br> <p>NYU Abu Dhabi is the first comprehensive liberal arts and research campus in the Middle East to be operated abroad by a major American research university. Times Higher Education ranks NYU among the top 30 universities in the world, making NYU Abu Dhabi the highest-ranked university in the UAE and MENA region. NYU Abu Dhabi has integrated a highly selective undergraduate curriculum across the disciplines with a world center for advanced research and scholarship. The university enables its students in the sciences, engineering, social sciences, humanities, and arts to succeed in an increasingly interdependent world and advance cooperation and progress on humanity’s shared challenges. NYU Abu Dhabi’s high-achieving students have come from over 120 countries and speak over 100 languages. Together, NYU's campuses in New York, Abu Dhabi, and Shanghai form the backbone of a unique global university, giving faculty and students opportunities to experience varied learning environments and immersion in other cultures at one or more of the numerous study-abroad sites NYU maintains on six continents. </p><br><br> <p>NYUAD is committed to upholding a culture of non-discrimination, anti-harassment, dignity, and mutual respect; providing equal access and opportunity; and fostering academic excellence in learning, research, and teaching.</p><br><br> <p>Students are drawn from among the world’s best. They are bright, intellectually passionate, and committed to building a campus environment anchored in mutual respect, understanding, and care. The NYUAD undergraduate student body has garnered an impressive record of scholarships, graduate-school admissions, and other global honors. Graduate education is an area of growth for the University; the current graduate student population of over 100 students is expected to expand in the next decade as doctoral programs are developed.</p><br><br> <p><strong>Working for NYUAD</strong></p><br><br> <p>At NYUAD, we recognize that Abu Dhabi is more than where you work; it’s your home. In order for research staff to thrive, we offer a comprehensive benefits package. This starts with a generous relocation allowance; educational assistance for your dependents; access to health and wellness services; and more. NYUAD is committed to research staff success throughout the academic trajectory, providing support for ambitious and world-class research projects and innovative, interactive teaching approaches. Support for dual-career families is a priority. </p><br><br> <p>Visit our website for more information on benefits for you and your dependents.</p><br><br> <p>NYUAD is an equal-opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to the excellence and vibrancy of our academic community.</p><br><br> <p>Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</p><br><br> <p><strong>Join NYU Abu Dhabi, an exceptional place for exceptional people.</strong></p><br><br> <p>NYUAD values belonging and respect; such principles are fundamental to the university’s commitment to excellence. NYUAD is an equal-opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to our vibrant, multidisciplinary research and teaching community. Multidisciplinary research and exceptional teaching in a global campus community are hallmarks of the University’s mission.</p><br><br> <p> @WorkAtNYUAD</p><br><br><br> </div>

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa. At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility. Think finance is stuffy? Think again. At Equiti, we’re building fintech with a purpose: making wealth tools accessible to everyone. As we continue to grow, we’re seeking talented individuals who thrive in innovative environments. , and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Customer Service department would like to welcome a detail-oriented. Senior Support Specialist, Wealth Management in our office in Dubai The Senior Support Specialist, Wealth Management will be responsible for delivering high-quality operational support to wealth and asset management clients, acting as the primary coordination point between clients, relationship managers, internal teams, and external service providers. The role focuses on client experience, investment servicing, reporting, and service-provider coordination, ensuring seamless onboarding (via Compliance/Sumsub), transaction execution, and ongoing portfolio servicing across Equiti Wealth's institutional fund platform. This position does not perform KYC reviews or compliance approvals but plays a critical role in coordinating onboarding workflows and ensuring clients become operationally ready post-approval. Responsibilities Client Servicing & Relationship Support Act as day-to-day servicing contact for assigned clients and relationship managers. Handle client queries relating to portfolios, transactions, balances, statements, and fund information. Provide timely updates on subscriptions, redemptions, settlements, and operational status. Support relationship managers with operational inputs for client meetings and reviews. Maintain proactive and professional communication to ensure strong client experience and retention. Work within defined SLAs for client response times, transaction processing, and reporting delivery. Client Onboarding Coordination (via Compliance & Sumsub) Coordinate onboarding between clients, Relationship Managers, Compliance, and Sumsub. Track onboarding progress and follow up on outstanding documentation or approvals. Guide clients through onboarding workflows and platform usage where required. Ensure clients are operationally ready once Compliance approval is completed. Serve as operational liaison between clients and platform development team during onboarding for feature requests and issue resolution. Investment Servicing & Transaction Support Support processing of subscriptions, redemptions, switches, and cash movements. Track order execution and settlement status with Fund Administrator and Custodian. Distribute contract notes, confirmations, and transaction summaries to clients. Monitor settlement timelines and proactively chase pending items. Support cell-specific transaction processing and reconciliation. Flag unusual transaction patterns or client requests requiring Compliance review. Reporting & Client Deliverables Prepare and distribute portfolio statements, transaction summaries, and performance reports. Support ad-hoc client reporting requests. Ensure NAVs and fund data are accurately reflected on internal systems and client platforms. Support cell-specific reporting and NAV reconciliation. Service Provider Coordination Liaise with Custodian, Fund Administrator, Transfer Agent, and internal teams on operational matters. Follow up on breaks, delays, and discrepancies. Escalate unresolved issues appropriately and track closure. Coordinate with institutional fund managers (State Street, Franklin Templeton, Black Rock, etc.) on operational matters affecting client portfolios. Controls, Documentation & Governance Support Maintain records of client instructions and communications. Support Compliance and internal audit requests. Ensure servicing activities align with prospectus terms and internal operating procedures. Maintain audit trail of client communications via CRM/ticketing system. Process Improvement & Platform Support Assist in documenting servicing workflows and SOPs. Identify recurring client issues and recommend operational or platform enhancements. Participate in UAT/testing of onboarding and servicing features. Serve as operational liaison between clients and platform development team for feature requests and issue resolution. Contribute to team capacity planning and scalability initiatives as client base grows. Skills & Competencies Strong client servicing mindset with attention to detail Understanding of fund operations, custody, and investment servicing workflows Excellent communication and coordination skills Ability to manage multiple priorities in a fast-paced environment Strong follow-through and ownership mentality Comfortable working across technology platforms and operational systems Ability to work within defined SLAs and metrics-driven environment Experience with CRM and ticketing systems for client service management Experience Requirements 3–7 years' experience in wealth management, asset management, fund operations, or client servicing Exposure to mutual funds / ETFs / custody / fund administration preferred Experience with multi-fund platforms is a strong advantage Experience coordinating with Compliance and external service providers is an advantage Bachelor’s degree in finance, Business, or related field preferred Perks Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more. The benefits you can expect at your Equiti workplace include: Competitive salary package Performance-based bonus Medical insurance coverage for employees and family members Smart working options Employee wellness initiatives Personalized career development Company lunch in the office Regular company events With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences. Equiti is an equal opportunity employer. “Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>We are seeking a highly experienced and detail-oriented Senior Advisor for Safety, Health & Environment (SH&E) Supervision to join our team in Abu Dhabi, United Arab Emirates. In this critical role, you will lead our efforts to ensure compliance with SH&E regulations, develop and implement comprehensive safety programs, and foster a culture of safety and environmental responsibility across our organization.<br> <br>Key Job Duties:<br> Serve as the primary point of contact for all SH&E-related matters, providing expert guidance to management and staff Develop, implement, and oversee comprehensive SH&E strategies and programs aligned with organizational goals and regulatory requirements Conduct regular risk assessments and safety audits to identify potential hazards and areas for improvement Lead investigations into accidents, injuries, and near-misses, implementing corrective actions to prevent recurrence Collaborate with cross-functional teams to integrate SH&E best practices into all aspects of operations Supervise and mentor junior SH&E staff, fostering their professional development and ensuring high-quality performance Stay updated on UAE and international SH&E regulations, standards, and best practices, ensuring organizational compliance Develop and deliver SH&E training programs to enhance awareness and competency across the organization Prepare and present detailed SH&E reports and recommendations to senior management Manage emergency response planning and crisis management initiatives Liaise with regulatory bodies and represent the organization in SH&E-related matters. <br>Qualifications<br> Bachelor's degree in Occupational Safety, Environmental Science, or a related field. NEBOSH Diploma or equivalent certification (required for candidates with Engineering or related degrees). Minimum of 10 years of experience in a relevant SH&E field, with a focus on supervision and leadership. Proven track record in developing, implementing, and managing effective safety and health programs. In-depth knowledge of UAE and international SH&E legislative and regulatory obligations. Strong analytical and problem-solving abilities, with excellent risk assessment and mitigation skills. Outstanding communication and interpersonal skills, with the ability to influence at all levels of the organization. Proficiency in using relevant software and tools for SH&E management and reporting. Demonstrated experience in conducting inspections, reporting issues, and following up on corrective actions. Familiarity with international SH&E standards (e.g., ISO 45001, ISO 14001). Strong leadership and supervisory skills, with the ability to mentor and develop team members. Knowledge of local UAE safety regulations and standards. Willingness to travel within the UAE as required for site inspections and audits. <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10145356<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Safety, Health & Environment<br> <br>Work Location Model: On-Site

Location<br><br>New York City; Boston; Pittsburgh; Washington, D. C.<br><br>Employment Type<br><br>Full time<br><br>Location Type<br><br>On-site<br><br>Department<br><br>People Operations<br><br>Compensation<br><br>$140K – $180K<br><br>This range is representative of the starting base salary for this role at Gecko based on the current available market data; it does not include bonuses, equity, or other salary components. Where a candidate falls in the range will be determined based on job-related factors such as relevant experience, skills, and location. Should you have compensation expectations that exceed these bands, we'd love to hear from you and would welcome you to reach out to further discuss.<br><br>Overview Application<br><br>What We Do<br><br>Gecko Robotics is helping the world’s most important organizations ensure the availability, reliability, and sustainability of critical infrastructure. Gecko's complete and connected solutions combine wall-climbing robots, industry-leading sensors, and an AI-powered data platform to provide customers with a unique window into the current and future health of their physical assets. This enables real-time decision making to increase the efficiency and safety of operations, promote mission readiness, and protect the environment and civilization from the effects of infrastructure failure.<br><br>Role at a Glance<br><br>You’ll design and manage Gecko’s compensation and global mobility programs to ensure they are competitive, equitable, scalable, and aligned with Gecko’s values. By partnering closely with People Ops, Recruiting, Finance, and Accounting, you’ll help drive informed compensation and mobility decisions that support growth, attract and retain top talent, and deliver an exceptional employee experience for all geckos.<br><br>In this role, you’ll oversee salary structures, incentive plans, and Gecko’s equity program, while enabling fast, effective hiring through thoughtful offer development and market-informed compensation guidance. You’ll support performance and compensation cycles by providing data-driven insights, calibration guidance, manager resources, and employee education, helping ensure consistency and transparency in how we reward performance.<br><br>You’ll also lead Gecko’s global mobility program, partnering with external immigration counsel and relocation vendors to support international hires, employee relocations, and cross-border transfers. By ensuring a seamless experience for relocating employees and their families, you’ll help Gecko attract and deploy talent wherever it can have the greatest impact.<br><br>What You Will Do<br><br>Design, implement, and manage a comprehensive compensation program, including salary structures, sales and P&L ownership incentive plans, and equity compensation, aligned with Gecko’s organizational strategy and market trends. Lead our global mobility program including liaising with external immigration counsel and relocation vendors, supporting employee relocations and international transfers, and providing a high-touch experience for relocating employees and their families. Lead the offer compensation process empowering recruiting to run fast and ensuring internal equity and external competitiveness across all job families and levels Partner closely with leadership to resolve complex compensation issues, support strategic decision-making, and drive the implementation of compensation initiatives across Gecko Work closely with our People Partner during the performance cycle on how to navigate performance calibration sessions, analyze compensation data and create materials for managers and employee training. Create compelling data narratives and presentations for leadership, translating analysis into clear recommendations Lead change management and communications of compensation practices with managers and ICs. . Build strong partnerships with the People and Recruiting Team, Finance, and Accounting.<br><br>Technologies We Use <br><br>Rippling, Carta, Pave<br><br>About You<br><br>You’re a proactive motivated problem solver; offering to fill skill gaps and offer solutions; we'd rather tell you slow down than accelerate You enjoy working at a place where no one minds if you leave early one day to go to an appointment or run an errand, but you also don’t mind responding to Slacks in the evening while you’re watching Netflix.<br><br>Required Skills<br><br>6+ years of experience, at least 2+ years in Compensation in roles, with specific experience in Engineering, GTM, and Operations roles. Experience with job architecture, levelling guides and market analytics to ensure competitive compensation practices. Experience working with internal stakeholders and executive leadership Strong analytical skills with the ability to translate data and trends into key insights and recommendations Passionate about educating, mentoring and teaching partners the values and business impact behind compensation strategies<br><br>Preferred Skills<br><br>Prior experience in a high growth startup building compensation programs from the ground up. Prior experience leading compensation programs initiatives in a matrix-led organization.<br><br>Who We Are<br><br>At Gecko, our people are our greatest investment. In addition to competitive compensation packages, we offer company equity, 401(k) matching, gender-neutral parental leave, full medical, dental, and vision insurance, mental health, ongoing professional development, family planning assistance, and flexible paid time off.<br><br>Gecko values collaboration, innovation, and partnership, and we believe we do our best work when we're together in person. We’re an office-first culture but understand that sometimes you may need to work from home. Many people are in the office five days a week, others need a bit more flexibility. Ultimately, we care about the outcomes we achieve - and creating a culture of autonomy and trust that enables that impact.<br><br>Gecko is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer. We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission to protect today’s infrastructure and give form to tomorrow’s. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law. If you are passionate about what you do and want to use your talents to support our critical mission, we’d love to hear from you.<br><br>Compensation Range: $140K - $180K<br><br>Powered by Ashby<br><br>Privacy Policy Security Vulnerability Disclosure

Can you lead commercial strategy for complex field developments — and maximize asset value?<br><br>Are you able to drive integration across technical and commercial teams to deliver full‑cycle project success?<br><br>Be part of a successful team!<br><br>Baker Hughes Integrated Services exist to plan, manage, and execute multi‑disciplinary well and field development projects through a single accountable team. Their mandate is to deliver predictable outcomes, optimize asset value, and reduce operational risk for operators.<br><br>Fuel your passion<br><br>The Integrated Commercial Director – Field Development is responsible for leading complex commercial and proposal activities for integrated upstream field development opportunities. The role develops commercial frameworks, supports customer negotiations, and ensures proposals and agreements deliver shareholder value while addressing technical, operational, financial, and contractual risks.<br><br>This position requires strong E&P business development experience, knowledge of upstream field development practices, and the ability to translate end-to-end technical development plans into fit-for-purpose commercial structures.<br><br>As an Integrated Commercial Director - Field Development, you will be responsible for:<br><br><br>Develop proposals; may negotiate with customers; ensure deals deliver shareholder value; drive competitive pricing. May include compiling and submitting required tender documentation. Handle complex products, services, and systems requiring technical knowledge and understanding of the environment where the products or systems will be used. Products and systems are client-specific and require technical analysis and system design to fit client conditions. Lead the commercial structuring of integrated field development opportunities, including pricing, scope definition, contracting strategy, risk allocation, and customer value proposition. Apply knowledge of upstream development practices across geoscience and engineering disciplines to support technically informed commercial solutions. Understand the technical context of end-to-end field development plans and develop accompanying commercial frameworks that support customer and business objectives. Manage complex long-term sales processes. Contracts involve pricing and conditions of sales, rental, operation, maintenance, services, integrated solutions, and other field development-related commercial arrangements. Support drafting, review, and negotiation of commercial agreements related to E&P business development, including asset acquisition, joint operating agreements, commercial partnerships, and associated liabilities. Handle important business unit clients and senior customer interfaces. Coordinate sales teams involving engineering, legal, risk, finance, operations, product lines, and leadership. Participate in major sales and business development activities involving large, complex, or strategically important opportunities. Handle big or highly complex markets with large potential for growth. Ensure proposals and negotiated agreements comply with internal governance, risk management, approval processes, and shareholder value expectations.<br><br><br>To be successful in this role you will:<br><br><br>Have a bachelor’s degree from an accredited university or college. Have 10+ years of experience working as a commercial advisor in an E&P business development function. Have 10+ years of experience drafting commercial agreements and negotiating terms related to asset acquisition, joint operating agreements, and associated liabilities. Have strong knowledge of upstream development practices across geoscience and engineering disciplines. Have the ability to understand the technical context of an end-to-end field development plan and structure an accompanying commercial framework.<br><br><br>Desired Characteristics<br><br><br>Strong oral and written communication skills. Strong interpersonal, leadership, and stakeholder management skills. Strong commercial acumen with the ability to balance customer requirements, technical feasibility, contractual risk, and profitability. Demonstrated ability to analyse and resolve complex problems. Demonstrated ability to lead programs, projects, and cross-functional teams. Strong negotiation skills with experience managing complex customer discussions and commercial agreements.<br><br><br>Work in a way that works for you<br><br>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<br><br><br>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive<br><br><br>Working with us<br><br>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.<br><br>Working for you<br><br>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<br><br><br>Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits<br><br><br>The Baker Hughes internal title for this role is: Sales Director - Proposals<br><br>About Us:<br><br>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.<br><br>Join Us:<br><br>Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.<br><br>Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.<br><br>R163906

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>We are seeking a highly experienced and detail-oriented Senior Advisor for Safety, Health & Environment (SH&E) Supervision to join our team in Abu Dhabi, United Arab Emirates. In this critical role, you will lead our efforts to ensure compliance with SH&E regulations, develop and implement comprehensive safety programs, and foster a culture of safety and environmental responsibility across our organization.<br> <br>Key Job Duties:<br> Serve as the primary point of contact for all SH&E-related matters, providing expert guidance to management and staff Develop, implement, and oversee comprehensive SH&E strategies and programs aligned with organizational goals and regulatory requirements Conduct regular risk assessments and safety audits to identify potential hazards and areas for improvement Lead investigations into accidents, injuries, and near-misses, implementing corrective actions to prevent recurrence Collaborate with cross-functional teams to integrate SH&E best practices into all aspects of operations Supervise and mentor junior SH&E staff, fostering their professional development and ensuring high-quality performance Stay updated on UAE and international SH&E regulations, standards, and best practices, ensuring organizational compliance Develop and deliver SH&E training programs to enhance awareness and competency across the organization Prepare and present detailed SH&E reports and recommendations to senior management Manage emergency response planning and crisis management initiatives Liaise with regulatory bodies and represent the organization in SH&E-related matters. <br>Qualifications<br> Bachelor's degree in Occupational Safety, Environmental Science, or a related field. NEBOSH Diploma or equivalent certification (required for candidates with Engineering or related degrees). Minimum of 10 years of experience in a relevant SH&E field, with a focus on supervision and leadership. Proven track record in developing, implementing, and managing effective safety and health programs. In-depth knowledge of UAE and international SH&E legislative and regulatory obligations. Strong analytical and problem-solving abilities, with excellent risk assessment and mitigation skills. Outstanding communication and interpersonal skills, with the ability to influence at all levels of the organization. Proficiency in using relevant software and tools for SH&E management and reporting. Demonstrated experience in conducting inspections, reporting issues, and following up on corrective actions. Familiarity with international SH&E standards (e.g., ISO 45001, ISO 14001). Strong leadership and supervisory skills, with the ability to mentor and develop team members. Knowledge of local UAE safety regulations and standards. Willingness to travel within the UAE as required for site inspections and audits. <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10145356<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Safety, Health & Environment<br> <br>Work Location Model: On-Site