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Job Overview The Destination Experience Governance Senior Manager is accountable for governing, assuring, and continuously improving destination level experience standards and guest experience actions across Miral assets. The role acts as the custodian of experience governance, ensuring that approved experience intent and service design outputs are translated into clear, measurable, and governable standards, and that deviations from those standards result in clearly defined, owned, and tracked actions. This role does not design guest experiences, define service models, or deliver initiatives. Instead, it provides structure, transparency, and accountability, ensuring that:• Standards are consistently applied• Actions are clearly agreed when issues arise• progress is monitored and escalated where required, while delivery ownership remains with Operations and Assets. Success is measured by clarity of standards, consistency of application, effectiveness of action follow through, and improved guest outcomes.<br>Job Responsibilities Ensure destination experience standards exist, are clear, and remain aligned to approved experience and service design Act as custodian of all destination experience and service standards, maintaining a single source of truth. Formalise approved experience intent and service design outputs into clear, measurable standards. Define what is mandatory vs flexible within standards to support consistency without over prescription. Govern the lifecycle of standards, including approval, versioning, change, and retirement. Ensure standards remain relevant as guest expectations, assets, and operating models evolve. Define how experience standards are monitored, assured, and reviewed. Partner with Experience Audit & Quality and Consumer Insights to assess Compliance, Consistency and Experience risk Identify patterns of degradation, systemic gaps, or repeat failure. Surface experience risks and non compliance through established governance forums. Govern experience improvement actions arising from Standards non compliance, Experience audits, Consumer insights and VoGEnsure actions are Clearly defined, Assigned to named accountable owners and Time bound with realistic milestones Maintain end to end visibility of action status across destinations. Escalate stalled, high risk, or recurring issues through governance forums. Ensure actions are closed with evidence, not assumptions. Work closely with Consumer Insights to interpret VoG, reviews, complaints, and qualitative feedback. Use insight to Prioritise standards requiring attention and Trigger action where experience risk is highest Ensure insights lead to decisions, not reports. Close the loop by feeding action outcomes back into standards and governance. Use audit findings and action outcomes to recommend Refinement of standards, Simplification where standards hinder delivery and Removal of outdated or redundant standards Identify when issues indicate A standards failure, A service design issue, An experience intent gap Feed learnings back into Service Design (operability issues) and Experience Design (experience intent refinement) Excellent stakeholder management and facilitation skills across Design, Operations, Assets, and Corporate functions. Strong written and verbal communication skills, suitable for multi national teams. Fluency in English. Clearly communicate standards, governance decisions, and action status to Assets and Functions. Facilitate alignment sessions where standards or actions materially impact operations. Ensure clarity of Decision rights, Accountability and Escalation paths Act as a trusted, neutral governance partner — not an enforcement body.<br>Job Essential • Bachelor’s degree in Operations, Hospitality Management, Business, Quality Management, Service Excellence, or a related discipline.• 8–10+ years’ experience in experience governance, standards management, service excellence, quality assurance, or similar roles. • Proven experience influencing across multiple assets or functions without direct delivery ownership.• Strong expertise in experience governance, standards stewardship, and assurance frameworks. • Ability to translate design outputs into clear, measurable, and governable standards. • Strong capability in action governance, including tracking accountability, progress, and risk without owning delivery. • High analytical and judgement skills, with the ability to identify systemic issues and prioritise matters requiring escalation. • Excellent stakeholder management and facilitation skills across Design, Operations, Assets, and Corporate functions. • Strong written and verbal communication skills, suitable for multi national teams. • Fluency in English.

Procurement Manager - Interior Fit-Out / MEP / Joinery<br>Location: Dubai, UAESalary: AED 18,000 - 22,000 per month<br>About the Role<br>We are seeking an experienced and hands-on Procurement Manager to lead and develop our procurement function while supporting the successful delivery of multiple high-profile interior fit-out projects across the UAE.<br>This is a key leadership role within the business and is suited to a commercially astute, technically strong procurement professional with extensive UAE fit-out experience. The successful candidate will be responsible for managing the full procurement lifecycle across interior fit-out, joinery, MEP, FF&E, and specialist packages, while leading a small procurement team and remaining actively involved in day-to-day procurement activities.<br>Unlike a purely managerial position, this role requires a proactive individual who can personally manage critical procurement packages, negotiate with suppliers and subcontractors, drive value engineering initiatives, and ensure procurement strategies support project delivery, program requirements, and commercial objectives.<br>Key Responsibilities<br>Procurement Leadership & Team Management Lead and manage the procurement department, initially overseeing a team of two. Develop procurement processes, systems, reporting structures, and accountability measures. Mentor, support, and develop procurement team members as the business grows. Drive a culture of commercial awareness, accountability, and continuous improvement.<br>Project Procurement Management Manage procurement activities across multiple live fit-out projects simultaneously. Review project drawings, specifications, BOQs, procurement schedules, and material requirements upon project award. Develop and maintain procurement schedules, long-lead item trackers, subcontractor award schedules, and material procurement logs. Ensure procurement activities align with project programs and delivery milestones. Identify procurement risks early and implement mitigation strategies.<br>Supplier & Subcontractor Management Source, evaluate, negotiate, and appoint suppliers and subcontractors for fit-out, joinery, MEP, and specialist packages. Build and maintain strong relationships with key suppliers, vendors, manufacturers, and subcontractors across the UAE. Assess supplier capability, capacity, financial stability, and performance before award. Maintain and continuously improve approved supplier and subcontractor databases.<br>Commercial & Technical Procurement Personally manage high-value, technically complex, urgent, or program -critical procurement packages. Issue enquiries, evaluate quotations, conduct commercial and technical comparisons, negotiate pricing, and finalize awards. Benchmark supplier and subcontractor pricing against current market rates to protect project margins. Negotiate payment terms, warranties, delivery commitments, after-sales support, and contractual obligations. Identify and implement value engineering opportunities without compromising quality or compliance.<br>Technical Compliance & Coordination Review technical submittals, samples, datasheets, and compliance documentation. Ensure all procurement packages comply with project specifications, authority requirements, and client expectations. Challenge specifications where appropriate and propose alternative materials, suppliers, or solutions. Coordinate closely with Project Management, Commercial, Design, Planning, Site, and Finance teams to ensure procurement priorities are achieved.<br>Reporting & Process Improvement Provide regular procurement reports to senior management covering procurement status, risks, savings, delays, and vendor performance. Support tendering activities by providing current market intelligence, supplier quotations, subcontractor pricing, and value engineering options. Reduce uncontrolled buying, last-minute sourcing, and procurement-related project delays.<br>Required Experience Minimum 10 years of procurement experience, preferably within the UAE construction and fit-out industry. Significant experience in interior fit-out procurement within the UAE market. Previous experience as a Procurement Manager, Senior Procurement Manager, Procurement Lead, or similar role. Demonstrated experience managing procurement across multiple fast-track projects simultaneously. Experience leading and developing procurement teams. Strong hands-on procurement experience with direct involvement in sourcing, negotiation, and package award processes. UAE experience is mandatory.<br>You are not the right candidate if you:Only worked in general construction procurement Have no UAE fit-out experience Have only Buyer / Procurement Officer experience Only raise LPOs and process paperwork Lack MEP knowledge Cannot discuss suppliers and subcontractors in the UAEHave never managed a procurement team Are purely managerial and not operational

Location: Abu Dhabi, United Arab Emirates<br><br>Industry: Railways / Transportation Infrastructure<br><br>Function: Procurement and Supply Chain<br><br>Seniority Level: Senior Engineer<br><br>Employment Type: Full-time<br><br>Company Description<br><br>Our client is a leading international engineering and construction organization involved in the delivery of major railway and transportation infrastructure projects across the Middle East.<br><br>As part of its continued project development in the UAE, the company is seeking an experienced Senior Procurement Engineer specializing in railway track and Overhead Catenary System equipment.<br><br>Job Description<br><br>The Senior Procurement Engineer will manage the sourcing and procurement of railway track, Overhead Catenary System and associated infrastructure materials and equipment.<br><br>The successful candidate will be responsible for managing the procurement process from the tender and technical evaluation stages through supplier selection, commercial negotiation, purchase order issuance and vendor follow-up.<br><br>Key Responsibilities<br><br>Study project tender drawings, technical specifications, bills of quantities and related contractual documentation. Review the technical and commercial components of tender proposals. Prepare and issue requests for quotations to approved local and international vendors. Obtain and evaluate written quotations from suppliers, manufacturers and subcontractors. Lead commercial negotiations to secure optimal pricing, quality, delivery schedules, warranties and contractual terms. Prepare detailed technical and commercial bid comparison reports. Review procurement evaluations and comparison reports prepared by junior team members. Coordinate technical clarifications between suppliers, engineering teams, consultants and project stakeholders. Prepare initial material submittals and resubmittals for consultant or client approval. Prepare and process letters of intent, purchase orders and procurement agreements. Analyse supplier price proposals, cost structures, financial information and market data to confirm price competitiveness. Identify and prequalify suitable local and international suppliers for railway materials and equipment. Maintain an up-to-date database of qualified vendors, manufacturers and service providers. Monitor supplier performance in relation to quality, delivery, contractual compliance and responsiveness. Coordinate with engineering, construction, planning, logistics, commercial and project management teams. Participate in supplier meetings, technical workshops, industry events, trade shows and procurement conferences. Support the resolution of procurement, delivery and supplier-related issues throughout the project lifecycle. Ensure that procurement activities comply with internal policies, project requirements and applicable quality standards.<br><br>Qualifications<br><br>Bachelor’s degree in Engineering, Supply Chain Management, Procurement or a related discipline. Professional procurement or supply chain certification would be an advantage. Strong knowledge of railway procurement processes, technical submittals and supplier evaluations. Good understanding of international procurement terms, commercial conditions and contract administration. Strong knowledge of local and international railway equipment manufacturers and suppliers. Excellent negotiation, analytical and commercial evaluation skills. Proficiency in Microsoft Office and procurement or ERP systems. Strong written and spoken English.<br><br>Experience Requirements<br><br>Minimum of 8 years of procurement experience within engineering, construction or infrastructure projects. Demonstrated experience procuring railway track materials and equipment. Proven experience procuring Overhead Catenary System equipment and associated components. Previous experience supporting major railway, metro, high-speed rail or mainline rail projects. Experience working on railway projects in the UAE or wider GCC region is strongly preferred. Established knowledge of relevant local and international railway vendors and manufacturers. Experience working within an EPC, main contractor or major infrastructure organization is preferred.<br><br>Additional Information<br><br>The position is based in Abu Dhabi and may require occasional travel to project sites, supplier facilities and client offices.<br><br>Candidates must be able to work effectively within a multidisciplinary and multicultural project environment.<br><br>SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production.

<p>My client, a prestigious international Real Estate Developer, globally recognized for crafting exquisite, high-end residential developments that redefine luxury living. We are currently seeking a dynamic and detail-oriented Interior Design Project Manager to join our elite Interior Design department. In this pivotal role, you will be responsible for the end-to-end delivery of interior design projects. You will act as the bridge between creative vision and technical execution, ensuring that our signature high-end aesthetic is realized seamlessly from design development through to final project delivery. Key Responsibilities * End-to-End Project Management: Oversee the full lifecycle of high-end residential interior projects, ensuring they are delivered on time, within budget, and to the highest quality standards. * Design Coordination: Lead the coordination between internal design teams, external consultants, contractors, and suppliers to ensure design integrity is maintained throughout the construction process. * Strategic Planning: Develop detailed project timelines, manage procurement schedules, and proactively mitigate risks that could impact project delivery. * Quality Control: Conduct rigorous site inspections to ensure workmanship and materials align with our brand's luxury benchmarks. * Stakeholder Management: Serve as the primary point of contact for project stakeholders, providing regular updates on progress, budget status, and design implementation. * Documentation: Manage all project-related documentation, including contracts, technical specifications, and design deliverables.</p><p>Required Qualifications & Experience * Professional Background: Degree in Interior Design, Architecture, or a related field. * Core Experience: Minimum [Insert Number, e.g., 5-8] years of experience managing high-end residential interior projects. * Regional Expertise: Proven track record of successful project delivery within the Dubai/UAE region. * Project Management Acumen: Demonstrated expertise in project management methodologies, including budgeting, scheduling, and contractor coordination. * Portfolio: A strong, verifiable portfolio demonstrating experience with luxury/high-end residential finishes, FF&E (Furniture, Fixtures, and Equipment), and bespoke detailing. * Presence: Must currently reside in Dubai and be available for local interviews. * Software Proficiency: Strong technical literacy in industry-standard software (e.g., AutoCAD, Revit, Adobe Creative Suite, and project management tools).</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>We are looking for a passionate Brand Manager to become part of our Regional Brand team located in the Dubai talabat office. This role is pivotal in bringing to life the brand identity &amp; vision and in building brand love for talabat across our 8 markets and amongst our employees, vendors and customers. You will help in guiding and shaping initiatives for these main stakeholders from a brand perspective. You will deep dive into our brand love audience and ensure our brand communications and activations are well catered to them. Have your passport ready, travel to our markets is certainly on the menu.<br> <br> <strong>What's on your plate?</strong></p><br><ul><li>Build and own a brand platform;&nbsp;develop a unifying creative idea and occasion-led operating system that every campaign, partnership, and channel expression is built around.</li><li>Drive brand presence on emerging and high-impact channels; establish talabat's presence on emerging and high-impact channels and develop a repeatable test-and-learn model for owned social that builds brand love and engagement beyond promotional content.</li><li>Own the regional partnership and sponsorship pipeline;&nbsp;proactively scan culture, score opportunities against brand identity and audience fit, and drive partnerships that build regional brand equity,&nbsp;not just commercial deals.</li><li>Connect brand investment to commercial outcomes;&nbsp;co-develop the brand-to-performance consumer journey with cross-functional teams, ensuring upper-funnel brand work is measurably linked to conversion.</li><li>Develop AI-powered brand tools and intelligence;&nbsp;build or commission AI-assisted systems that give markets and agencies instant access to brand guidelines, precedents, and asset governance,&nbsp;improving brand consistency at scale.</li><li>Champion AI as a working practice;&nbsp;continuously embed AI tools into team workflows to sharpen processes, manage capacity more effectively, and amplify the quality and pace of output.</li><li>Evolve how strategy reaches our markets;&nbsp;transform brand guidance into interactive, searchable, decision-ready tools that empower markets to execute with speed and consistency.</li><li>Prioritise for strategic impact; maintain a clear model for evaluating incoming work, ensuring the team's energy is directed toward the initiatives that move the brand forward most.</li><li>Maintain visibility across market-level brand activity;&nbsp;build a lightweight system for monitoring our brand across markets, enabling shared learnings and coordinated planning across the region.</li><li>Deliver across a complex, high-ambition portfolio;&nbsp;lead multiple long-horizon initiatives simultaneously, maintaining quality and momentum in a fast-paced, high-growth environment.</li></ul><br>Qualifications<br><ul><li>You have 8 years’ experience in brand marketing</li><li>You have experience with a number of categories and industries&nbsp;</li><li>You are highly creative and change excites you&nbsp;</li><li>You are a strong visual communicator&nbsp;</li><li>You use AI as a daily force multiplier — augmenting your thinking rather than replacing it, and elevating the depth and pace of your output</li><li>You are a complex problem solver who can define, assess, solve, and communicate effectively in a clear and concise fashion</li><li>You are a collaborative team player, with experience with working with teams in a matrix organization, located in the different locations while predominantly communicating virtually&nbsp;</li><li>You are excellent in relationship and stakeholder management&nbsp;</li><li>You are a persuasive and confident communicator - both written and verbal</li><li>You have worked within an agency background (desirable to have)</li><li>You are fluent in English and preferably Arabic</li></ul><br><br> </div>

<p><strong>Role purpose</strong></p><p>Lead the architecture and engineering delivery of AI solutions across the brokerage. Design secure, maintainable systems that connect AI models, data services and enterprise applications, and guide engineers from prototype to reliable production operation. Balance solution quality, delivery speed, integration complexity and cost within the company’s technology standards.</p><p><br></p><p><strong>Key responsibilities</strong></p><p>Architecture and technical direction</p><ul><li>Translate approved product requirements into end-to-end designs covering application services, retrieval, model access, data flows, system integration, identity, observability and deployment.</li><li>Define reusable patterns for retrieval-augmented generation, agent workflows, model-serving interfaces and event-driven automation, avoiding unnecessary complexity.</li><li>Evaluate build-versus-buy options, model providers and deployment approaches against performance, security, data handling, integration effort, resilience and total cost.</li><li>Produce architecture diagrams, design decisions, interface contracts and non-functional requirements, including latency, throughput, availability and recovery expectations.</li></ul><p>Engineering leadership and implementation</p><ul><li>Lead technical discovery, delivery planning, code reviews and implementation for AI services integrated with CRM, client portals, support tools, payments systems and trading back offices.</li><li>Remain hands-on with critical components, reference implementations and complex debugging; mentor engineers and establish maintainable coding and testing practices.</li><li>Design agent permissions, tool boundaries, approval steps and transaction safeguards so probabilistic model outputs cannot directly trigger unrestricted sensitive actions.</li><li>Work with Data Engineering on trusted datasets and retrieval sources, and with MLOps on reproducible deployment, versioning, monitoring and rollback.</li></ul><p>Reliability and technical governance</p><ul><li>Define secure handling of client and trading information, including access enforcement, secrets management, data minimisation and separation of development and production environments.</li><li>Partner with QA and Evaluation to establish release criteria, failure scenarios and traceability across models, prompts, retrieved content and application versions.</li><li>Lead performance optimisation, incident diagnosis and remediation; implement bounded retries, timeouts, provider fallbacks and safe degradation where appropriate.</li><li>Maintain technical roadmaps and debt registers, review vendor dependencies and communicate architecture risks and resource requirements to the CTO and Head of AI.</li></ul><p><br></p><p><strong>Essential experience and qualifications</strong></p><ul><li>8+ years in software engineering, including 3+ years in solution architecture or technical leadership and delivery of production AI or ML-enabled systems.</li><li>Strong hands-on Python and backend engineering skills, with experience designing APIs, distributed services, asynchronous processing and reliable integrations.</li><li>Practical experience delivering LLM applications, retrieval systems, agent tool use and evaluation frameworks within production software.</li><li>Experience with cloud infrastructure, containers, CI/CD, observability, database design and secure enterprise identity and access management.</li><li>Ability to assess model quality, response time, cost and security trade-offs and turn prototypes into supportable services.</li><li>Experience leading engineers and technical decisions in financial services or another environment with sensitive data and strong control requirements.</li><li>Bachelor’s degree in Computer Science, Software Engineering or a related discipline, or equivalent substantial engineering experience.</li></ul><p><br></p><p><strong>Preferred experience</strong></p><ul><li>Direct experience with FX/CFD platforms, MT4/MT5 integrations, liquidity connectivity or brokerage back-office architecture.</li><li>Experience with vector search, event streaming, private model hosting and multi-provider AI infrastructure.</li><li>Experience scaling engineering teams and developing shared internal platforms.</li></ul><p><br></p>

<ul><li><p>Handle end-to-end steel procurement requirements.</p></li><li><p>Understand material requirements received from sales team and ensure timely sourcing and procurement.</p></li><li><p>Identify, evaluate and develop reliable steel suppliers, mills, traders and distributors.</p></li><li><p>Obtain quotations from multiple suppliers and conduct detailed commercial comparisons.</p></li><li><p>Negotiate prices, payment terms, credit terms, delivery schedules, lead times and other commercial conditions to achieve the best value for the Company.</p></li><li><p>Continuously monitor steel market prices and trends and provide relevant market intelligence to Management.</p></li><li><p>Maintain an updated supplier database and develop alternative sources to reduce supply risk and improve commercial competitiveness.</p></li><li><p>Prepare comparative statements and recommendations for supplier selection and obtain the required internal approvals.</p></li><li><p>Process internal purchase requirements in accordance with approved contracts and commercial terms.</p></li><li><p>Create and issue Purchase Orders in SAP and ensure accuracy of quantities, specifications, pricing, delivery terms and other conditions.</p></li><li><p>Amend POs where required and maintain all relevant supporting documents and attachments in SAP.</p></li><li><p>Follow up closely with suppliers to ensure materials are delivered within the required timelines</p></li><li><p>Coordinate with other branch operations team, Sales, Logistics, Finance, Inventory, Stores and other relevant departments to ensure smooth procurement and delivery.</p></li><li><p>Coordinate procurement logistics and documentation.</p></li><li><p>Monitor outstanding and pending POs and provide regular status reports to Management.</p></li><li><p>Resolve PO, delivery, invoice and GRN discrepancies in coordination with suppliers and internal departments.</p></li><li><p>Reconcile delivered quantities and values against approved Purchase Orders and GRNs where applicable.</p></li><li><p>Monitor inventory requirements and assist in maintaining appropriate stock availability.</p></li><li><p>Prepare and maintain procurement reports, supplier evaluations, price comparisons, contract summaries and purchasing records.</p></li><li><p>Ensure procurement activities comply with the Company's approval matrix, procurement procedures and commercial requirements.</p></li><li><p>Support Management in achieving cost savings, improved payment terms, reliable supply and timely material availability.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's Degree in Business Administration, Supply Chain, Procurement, Commerce, Engineering or a related discipline.</p></li><li><p>Minimum 3–5 years of relevant procurement/purchasing experience.</p></li><li><p>Steel or Building Materials industry experience will be preferred.</p></li><li><p>Candidate must have practical experience in the procurement and shall be familiar with procurements teams and norms.</p></li><li><p>Good knowledge of steel products, specifications, grades, sizes and commercial terminology will be an added advantage.</p></li><li><p>Strong commercial and negotiation skills with the ability to evaluate prices, payment terms, lead times and other commercial conditions.</p></li><li><p>Experience in supplier sourcing, evaluation, development and relationship management.</p></li><li><p>Good understanding of purchase orders, contracts, GRNs, inventory and procurement documentation.</p></li><li><p>Experience working with SAP or a similar ERP system is preferred.</p></li><li><p>Strong proficiency in Microsoft Excel, Word and PowerPoint.</p></li><li><p>Excellent written and spoken English.</p></li><li><p>Strong numerical, analytical and problem-solving skills.</p></li><li><p>Ability to work under pressure, manage multiple requirements and meet tight procurement deadlines.</p></li><li><p>Ability to coordinate effectively with suppliers and internal departments across different locations.</p></li><li><p>Steel procurement experience and Steel product knowledge</p></li><li><p>Supplier sourcing and development</p></li><li><p>Price and commercial negotiation</p></li><li><p>Purchase Order management</p></li><li><p>Strong numerical and analytical skills</p></li><li><p>Supplier relationship management</p></li><li><p>GCC steel procurement experience</p></li><li><p>SAP experience</p></li></ul>

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.<br><br>Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!<br><br>Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.<br><br>As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart<br><br><strong>Job Description<br><br></strong>We’re looking for a Distribution Centre Support to join the team and focus on growing our own DC “tMart”<br><br>to manage the full operations DC Process by implementing our commercial &amp; demand requirements.<br><br>Pick-pack multi-tasking of activities of receiving, stocking, expiry checks and cycle counts along<br><br>with the primary job of pick/pack.<br><br><ul><li>Pick-pack process: Pick and Pack orders as per the process in a precise and a timely manner.</li><li>Receiving: DC Supervisor with the receiving tasks.</li><li>Stocking: Stocking and labelling the products on the shelves in a clear way.</li><li>Expiry Check: Checking expiries and applying rotation.</li><li>Maintaining a neat and clean DC and back area as per hygiene standards - Clean on the go!</li><li>Able to complete daily workload and tasks with limited supervision.</li><li>Develop and maintain product knowledge.</li><li>Job duties and responsibilities may vary by location and additional job duties and responsibilities<br><br></li></ul>may be assigned. You may be asked to support your colleagues by helping in other departments.<br><br><ul><li>Reduce waste and shrink: Pick and Pack orders as per the process in a precise and a timely<br><br></li></ul>manner.<br><br><strong>Qualifications<br><br></strong>You have at least 1 year of experience in warehousing &amp; DC.<br><br><ul><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>Good communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>Language skills: Good in English.</li></ul>

<strong>About The Role<br><br></strong>Single point of contact for a B2B client portfolio spanning law firms, clinics, consultancies, real estate, IT firms, F&amp;B, foreign branches and startups — plus specialist HNWI, QFZP and tax-health-check engagements. You own the relationship end-to-end: coordinating delivery across accounting, tax, back office and payroll, and stepping in the moment something needs to move faster.<br><br><strong>What You'll Actually Be Doing<br><br></strong><strong>Client relationship &amp; consultative ownership<br><br></strong>Serve as the named contact for a portfolio spanning multiple industries — from a law firm or clinic to a restaurant group, real estate brokerage or a foreign company's UAE branch, plus specialist engagements (QFZP advisory, tax health checks, HNWI structures)<br><br>Understand each client's tax and compliance position well enough to explain it in plain terms — without doing the technical work yourself<br><br>Run regular account reviews and proactively flag risk (an upcoming filing deadline, a VAT refund at risk, a substance gap) before the client raises it<br><br>Represent Simply Solved's "talk to us about everything" proposition — the client should feel they have one advisor, not different departments<br><br><strong>Service coordination &amp; delivery oversight<br><br></strong>Coordinate across accounting, tax, back office and payroll teams, to keep delivery on schedule<br><br>Track internal time bookings against client engagements and flag scope or capacity issues early<br><br>Maintain a documented, auditable trail of client commitments and status<br><br><strong>Quality, escalation &amp; retention<br><br></strong>Own first-line escalation for service issues, coordinate resolution with the relevant technical team, and close the loop with the client in writing<br><br>Monitor account health — not just "no complaints" — and flag early signs of dissatisfaction or churn risk<br><br>Spot natural moments to introduce additional services relevant to where the client is (e.g. a QFZP client approaching its next health check)<br><br><strong>What We Need<br><br></strong><strong>Must-have<br><br></strong>3–5 years UAE experience in account management, client services or customer success within a B2B professional-services environment (accounting, tax, audit, legal or similar)<br><br>Proven ownership of multiple concurrent B2B accounts today<br><br>Comfortable being the client's escalation point, not just the messenger<br><br>Strong written follow-up discipline — commitments tracked and closed out in writing<br><br><strong>Nice-to-have<br><br></strong>Working knowledge of UAE corporate tax/VAT concepts (including QFZP status) — enough for a credible client conversation, not to do the technical work<br><br>Comfortable adapting across very different client types in one day — a law firm partner, a restaurant owner and a foreign HQ exec need a different conversation each<br><br>Prior exposure to free-zone, professional-services, or HNWI-adjacent client bases<br><br><strong>How We'll Know It's Working<br><br></strong>Client satisfaction (CSAT) and retention rate across the assigned portfolio<br><br>Response time to client requests — acknowledgment within 24 hours as standard<br><br>Escalations resolved without recurrence<br><br>On-time delivery against agreed service commitments<br><br><strong>Who Thrives Here<br><br></strong>Someone who wants real ownership of client relationships inside a fast-scaling professional-services business — not someone looking for a purely administrative coordination role. Bachelor's degree in Accounting, Business, Finance or a related field expected.

In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br><br>At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.<br><br><strong>Job Description<br><br></strong>Parsons is seeking an accomplished <strong>Program Director </strong>to lead a high-profile portfolio of projects for a key government client in the UAE. This is a senior leadership role for a commercially minded program leader who can strengthen client trust, drive portfolio performance, and lead multidisciplinary teams across complex infrastructure programs.<br><br><strong>What You'll Be Doing<br><br></strong><ul><li>Lead the strategic planning, governance, and performance management of a major project portfolio for a government client.</li><li>Serve as Parsons’ senior client-facing leader, building trusted relationships with executive stakeholders, partners, and delivery teams.</li><li>Oversee portfolio performance across safety, quality, scope, schedule, cost, risk, commercial outcomes, and stakeholder satisfaction.</li><li>Provide clear leadership, reporting, escalation, and decision support to Parsons leadership and client representatives.</li><li>Direct multidisciplinary project teams and ensure the right resources, capability, and delivery focus are in place.</li><li>Drive strong commercial discipline, including forecasting, margin performance, contract management, change control, and risk mitigation.</li><li>Identify opportunities to expand Parsons’ role, improve delivery performance, and strengthen long-term client partnership.</li><li>Model Parsons’ values through visible leadership, accountability, collaboration, and commitment to safety and quality.<br><br><br></li></ul><strong>What Required Skills You'll Bring<br><br></strong><ul><li>Bachelor’s degree in engineering, construction management, project management, business, or a related discipline.</li><li>20+ years of progressive leadership experience in infrastructure, construction, engineering, project management, or program management.</li><li>Proven experience leading large, complex projects, programs, or portfolios for government or public-sector clients.</li><li>Strong commercial, financial, contractual, risk management, and operational leadership capability.</li><li>Demonstrated ability to lead multidisciplinary teams across complex stakeholder environments.</li><li>Executive-level communication skills with the ability to influence senior clients, partners, and internal leadership.</li><li>Strong understanding of project controls, governance, safety, quality, design management, and construction delivery.<br><br><br></li></ul><strong>What Desired Skills You'll Bring<br><br></strong><ul><li>Advanced degree, professional certification, or recognized program/project management qualification.</li><li>Experience in the Middle East and/or with UAE government entities.</li><li>Strong market insight and the ability to support client growth, portfolio expansion, and strategic positioning.</li><li>Experience improving program governance, recovering project performance, or leading complex stakeholder alignment.<br><br><br></li></ul>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<br><br>We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!<br><br>Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Outlet Manager, In-Room Dining is responsible for managing the complete in-room dining experience, from order placement and preparation coordination to delivery, presentation, clearance, and guest follow-up. The role ensures discreet, timely, and personalized service across guest rooms, suites, residences, and VIP amenities while driving revenue and maintaining the property’s luxury service standards.<br><strong><u>Main Duties:</u></strong><br><ul><li>Oversee the daily in-room dining operation, ensuring efficient order taking, preparation, delivery, presentation, billing, and clearance across all meal periods.</li><li>Ensure all orders are delivered within established service times and meet required standards for accuracy, temperature, presentation, and completeness.</li><li>Monitor telephone and digital order-taking procedures, ensuring menu knowledge, professional communication, and accurate recording of guest preferences.</li><li>Coordinate closely with Culinary to manage preparation times, menu availability, special requests, dietary requirements, and food allergies.</li><li>Oversee the delivery and presentation of orders in guest rooms and suites, ensuring correct table setup, service sequence, and personalized guest interaction.</li><li>Train, coach, and develop the In-Room Dining team in order-taking procedures, telephone etiquette, menu knowledge, upselling techniques, tray and trolley presentation, service standards, and personalized luxury guest engagement.<br></li><li>Manage VIP amenities, welcome arrangements, special occasions, private dining requests, and personalized experiences in coordination with relevant departments.</li><li>Maintain effective communication with Front Office, Guest Relations, Housekeeping, Culinary, and other teams regarding arrivals, VIP guests, preferences, and special requirements.</li><li>Drive in-room dining revenue through suggestive selling, menu recommendations, seasonal promotions, and personalized dining experiences.</li><li>Monitor order volumes, delivery times, guest feedback, revenue, labour costs, and operational expenses to improve productivity and profitability.</li><li>Plan staffing levels, duty schedules, and team deployment according to occupancy, forecasted demand, peak service periods, and VIP movements.</li><li>Train, coach, and develop the team in telephone etiquette, order accuracy, menu knowledge, tray and trolley presentation, service techniques, and luxury guest engagement.</li><li>Resolve order delays, quality concerns, billing discrepancies, and guest complaints promptly, ensuring appropriate service recovery and follow-up.</li><li>Ensure trays, tables, trolleys, hot boxes, service equipment, menus, and operating supplies are clean, well maintained, and readily available.</li><li>Manage the timely collection of used trays and trolleys from guest floors while ensuring corridors and service areas remain clear and presentable.</li><li>Ensure compliance with food safety, hygiene, HACCP, allergen management, billing, cash-handling, minibar coordination, and departmental procedures</li></ul><br><br><b>Qualifications:</b><br><ul><li>Bachelor’s degree or diploma in Hospitality Management, Food and Beverage Management, or a related discipline.</li><li>Minimum 3–5 years of Food and Beverage service experience, including supervisory or management experience in in-room dining within a luxury hospitality environment.</li><li>Strong knowledge of in-room dining service, order taking, tray and trolley presentation, VIP amenities, private dining, and luxury guest expectations.</li><li>Proven leadership experience in team training, performance management, workforce planning, and service-quality improvement.</li><li>Strong commercial and operational awareness, including revenue generation, labour productivity, cost control, budgeting, and inventory management.</li><li>Excellent communication, organization, guest-relations, and problem-solving skills, with proficiency in POS and hotel management systems preferred.</li></ul><br> </div>

Managing the Categorized Products – Stock status & availability To plan, Execute and finalize purchasing with suitable suppliers in the local and international market. Finding the new suppliers with competitive pricing and payment terms Negotiate with the suppliers in terms of price, quality, and delivery terms. Handling and monitoring of claims and shortages with suppliers coordinate with the supplier to ensure on time delivery. Support relevant departments with quotations for their new projects. Monitoring the stock movement and maintaining stock level as per the target. To ensure fullest cooperation to assist and support Supply Chain team and perform duties assigned by the SC manager. To ensure effective response and adherence to on-going guidelines, procedures, standards, policies, and directives issued by the department head.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Become a vital part of our expert team, delivering excellence in estimation, technical support, and commercial performance for fire doors and specialist glazing projects. We are looking for a highly skilled and analytical individual with proven selling skills, technical knowledge, and top-tier communication abilities.&nbsp;</p><br><br>Key Duties – Estimation and Commercial Support for Fire Doors &amp; Glazing<ul> <li>Prepare detailed, accurate cost estimates, quotations, and tenders for fire rated doors, screens, and specialist glazing systems.</li> <li>Interpret complex architectural and engineering drawings, project specifications, and compliance standards related to fire safety and performance glazing.</li> <li>Engage directly with contractors, architects, and consultants, responding to technical queries and providing support throughout project lifecycle.</li> <li>Collaborate closely with sales, engineering, and procurement to optimise solutions, costs, and delivery timelines.</li> <li>Track project changes, evaluate potential impacts on cost and programme, and revise estimates accordingly.</li> <li>Proactively identify and pursue new commercial opportunities in targeted construction and architectural sectors.</li> </ul>Essential Technical Knowledge – Fire Doors, Security Glazing &amp; Regulations<ul> <li>Comprehensive understanding of fire door and specialist glazing products, including steel and aluminium systems.</li> <li>Strong familiarity with fire safety standards: BS, EN, and relevant building regulations for fire doors and fire-resistant glazing.</li> <li>Ability to review, interpret, and clarify technical submittals, certification requirements, and specification documentation.</li> <li>Experience working with construction drawings, bills of quantities, and digital measurement tools.</li> <li>High proficiency in estimation and project management software.</li> </ul>Critical Selling &amp; Communication Skills – Client Engagement in Building Envelope Projects<ul> <li>Demonstrate persuasive selling skills in meetings, presentations, and negotiations to secure profitable projects.</li> <li>Communicate clearly with diverse audiences, tailoring technical information for both expert and non-expert stakeholders.</li> <li>Cultivate strong, lasting client relationships, building trust through prompt, accurate, and professional communication.</li> <li>Support the sales process by providing technical insights and value-driven recommendations for bespoke solutions.</li> </ul>Problem Solving &amp; Analysis – Solutions for Compliance and Delivery<ul> <li>Apply analytical thinking to resolve technical, commercial, and logistical challenges during estimation and delivery phases.</li> <li>Develop alternative proposals where project constraints demand innovative fire safety and glazing solutions.</li> <li>Manage multiple active projects, prioritising workload to meet strict deadlines and client requirements.</li> <li>Support continuous improvement by identifying opportunities to streamline estimation processes and increase profitability.</li> </ul>Key Traits &amp; Values – Senior Estimation Engineer (Fire Doors / Glazing)<ul> <li>Self-motivated, proactive, and methodical in approach—committed to accuracy and achieving results.</li> <li>Detail-oriented, organised, and focused on delivering a high standard of work at every stage.</li> <li>Collaborative team player who contributes positively to a culture of equality, diversity, and ongoing professional development.</li> <li>Demonstrates integrity and a strong commitment to health, safety, and regulatory compliance.</li> </ul>Required Qualifications &amp; Experience – Estimation for Specialist Building Products<ul> <li>A recognised degree or qualification in Engineering, Construction Management, Architecture, or a related field.</li> <li>Minimum of 4 years’ experience in estimation, technical sales, or project delivery for fire doors, security doors, or architectural glazing systems.</li> <li>Thorough knowledge of building codes, fire resistance regulations, and construction industry best practices.</li> <li>Excellent computer literacy, including measurement, estimation, and CRM software.</li> </ul> <br><br> </div>

Associate Creative Director.???? Dubai, UAE???? Luxury Interior Design<br>One of our key Luxury Interior Design clients is looking for an Associate Creative Director who will lead and safeguard the company's creative vision, design quality, and luxury aesthetic across all Interior Design, Architecture, and FF&E projects. This role is responsible for establishing design standards, driving innovation, ensuring consistency, and delivering commercially viable, execution-ready design solutions.<br>Key Responsibilities:Define and evolve the company's creative vision, design language, and quality standards. Lead design reviews and ensure excellence across all project deliverables. Drive consistency in spatial planning, materials, detailing, colour palettes, and FF&E selection. Oversee creative governance, quality control, and continuous improvement initiatives. Collaborate with Operations and Project Teams to ensure design delivery aligns with project timelines and commercial objectives. Lead innovation and strategic creative development to maintain market differentiation. Manage and curate the FF&E library, ensuring alignment with luxury positioning and project requirements. Mentor, inspire, and hold design teams accountable for performance and adherence to standards. Identify and mitigate design, quality, and project-related risks.<br>Requirements:Extensive experience in luxury interior design, architecture, and FF&E. Proven leadership experience managing high-performing creative teams. Strong understanding of design governance, project delivery, and commercial considerations. Exceptional design portfolio showcasing high-end residential, hospitality, or commercial projects. Ability to balance creativity, quality, and business objectives.???? Dubai, UAE???? Luxury Interior Design

<p>Our Leading Multi National Consultancy Client has a new requirement for a well experienced Technical Director - Cost Management to join and lead their team in Dubai, heading up the Cost Management division of a major international Consultancy company. Successful candidates will have a proven background as a Technical Leader in Cost Management and have relevant experience as leading Cost Management teams across multiple office geographies and project typologies working in recognised Consultancy business environments previously, ideally in the UAE. This role is available for immediate joining and is hiring on a permanent, direct hire basis, employed by our client Key Responsibilities: Technical leadership of Cost Management offering within assigned markets including project delivery, quality standards, resource management and recruitment. Providing technical leadership and support across global Cost Management offerings as part of the Cost Management team’s senior leadership Ensure the successful delivery of projects to exemplary levels of quality. Management of Client expectations to ensure future repeat work. Drive training initiatives and continuous technical improvement. Develop and expand Cost Management service lines. Assist and supervise team members when dealing with complex situations. Lead the recruitment and training of junior employees. Delivery of recruitment and support companywide training and ongoing mentoring/coaching programs. Management of Client relationships to ensure exemplary levels of Client satisfaction. Position the Cost Management division as leaders in the industry through prominent presence in industry forums and publications. Drive business development initiatives, expanding the client base and securing new Cost Management consultancy projects across assigned regions. Assist the submission and negotiation of CM bids and opportunities in collaboration with the Regional Director / Head of Cost Management. Monitor project financial performance, ensuring profitability and cost efficiency. Develop and implement strategies to improve project margins and overall commercial success. Ensure payment follow up is executed successfully and be cognisant of positive cashflow targets across cost management projects. Monitor CM project contractual agreements to ensure all work being delivered is formally instructed and documented, and that all variations to scope are captured. Identifying opportunities for growth and operational improvements. Position the division as a ‘trusted consultant’ to key Clients and increase both market share and reputation internationally. Assist building and developing teams in regional offices, as well as performance evaluation, technical direction and coaching and mentoring of staff.</p><p>Technical Director - Cost Management Experience: Member of the Royal Institution of Chartered Surveyors (MRICS). Degree in Quantity Surveying or equivalent. Minimum of 10 years of industry experience and a minimum of 5 years leading teams. Demonstrated ability to lead Cost Management teams. Proven track record of driving organisational excellence, growth and success. A key council to decision-makers at the executive level. Plays a critical role in assisting the delivery of corporate strategies. Demonstrable ability to brand as a trusted commercial advisory partner for clients. Ability to manage client relationships that lead to repeat business. Ability to identify and enrol new clients and business. Responsible for internal succession planning and talent grooming for team members.</p>

Job Description:<br>As an Applicant Support Senior Associate, your most important role is leading and motivating the Applicant Support team to ensure they’re giving the most delightful customer experience possible.<br>You’ll also be expected to know Data Flow Group’s services and policies inside out and be able to communicate it to other members of the Applicant Support team.<br>Duties and responsibilities:<br>Manage the delivery of a comprehensive resolution and delightful experience to inquiring customers by driving positive change in service level, productivity, quality assurance, and customer satisfaction. Manage a large number of incoming chats and email inquiries, including callbacks. Communicate and coordinate with internal teams to ensure On-Time delivery and assure that services are Done Right. Set goals, policies and best practices for the Applicant Care team. Ensure employee happiness by working with Team Leaders to create strong connections with the whole team and utilize effective communication to help translate the mission of the Data Flow Group into meaningful and clear goals. Device creative solutions to address challenges and opportunities. Report back results on a weekly, monthly and quarterly basis.<br>Qualifications:<br>Candidates must possess at least a Bachelor's/College Degree, any field. At least 2 TO 5 years of Operations experience in a BPO Setting is required for the position. Experience in handling and communicating with different nationalities. Excellent verbal and written communication skills required.

Design Lead ???? Dubai, UAE<br>We are currently partnering with a well-established design practice in Dubai that is looking to appoint an Interior Design Lead to join and lead their growing interiors team. This is a senior leadership opportunity for a strong creative and technical design professional with proven experience delivering high-end interior projects across the UAE market. The role requires someone who can lead design direction, manage teams, oversee project delivery, and drive design excellence from concept through to execution.<br>While the role is heavily focused on Interior Design, candidates must also be technically strong and highly proficient in Revit, with the ability to oversee BIM-led design coordination and documentation.<br>Key Responsibilities:Lead and manage the interior design team across multiple projects Drive creative design direction and oversee concept development Ensure high-quality project delivery from concept to IFC stage Coordinate closely with architects, consultants, and clients Mentor and develop junior and mid-level designers Oversee technical documentation and Revit standards Present design concepts and solutions to clients and stakeholders Manage timelines, resources, and design deliverables<br>Requirements:Bachelor’s Degree in Interior Design, Architecture, or related field Strong background in high-end interior design projects Proven experience in a senior leadership or Design Director/Head of Design capacity Advanced proficiency in Revit is essential Strong understanding of technical detailing and project coordination Experience working within the UAE/GCC market Excellent leadership, communication, and client-facing skills

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities Architecture &amp; Solution Design ● Define creative solutions for business problems, holistically addressing functional and non-functional requirements. ● Define architectural roadmaps for systems and business services across capital project lifecycles. ● Define and document standards and guidelines to direct solution delivery teams. ● Ensure finished products conform to architectural principles, governance standards, and client requirements. ● Manage and implement assigned projects from inception through to completion (internal title: Project Management III). ● Rapidly implement fit-for-purpose processes (build-as-you-execute) and practical tools for planning and execution covering scope, cost, schedule, and risk management. ● Implement fit-for-purpose project management and reporting frameworks. ● Manage fabrication and machining jobs across a mix of Build-to-Print and Design-Build project models. ● Coordinate closely with Engineering, Purchasing, Quality, and Production teams throughout delivery. ● Manage customer deliverables, schedules, and project milestones while matching internal capacity, resources, and budget (as-quoted cost). ● Develop new project or program plans and expectations in consultation with stakeholders, including clients, and delegate deliverables appropriately. ● Determine and manage human and material resources required to complete assigned projects successfully. ● Formulate resource allocation strategies and distribute work and budgets accordingly. ● Exercise authority in managing the work and controlling project delivery per project plans. ● Review and ensure adherence to overall scope, schedule, and budget. ● Identify risks and establish mitigation strategies and contingency plans. ● Monitor and report on performance against project requirements, milestones, budgets, quality measures, and KPIs; address issues with corrective actions. ● Evaluate project effectiveness by consulting with clients and key stakeholders. ● Establish and deliver progress reports, proposals, and presentations to project teams, client executives, and operations leadership. ● Lead scope change negotiations and oversee ongoing quality control. ● Define success criteria and communicate them to all involved parties throughout the project and program lifecycle. Thought Leadership &amp; Business Development ● Participate in business development activities, bids, and development of innovative offerings. ● Participate in thought leadership around Architecture and Digital Transformation for capital-intensive industries. Basic Qualifications ● 10+ years of experience in Project Management or Solution Architecture within capital project environments. ● Bachelor's degree in a relevant field (Engineering, Architecture, Computer Science, or equivalent). ● Recognized Project Management Professional (PMP) certification. ● Experience managing small and large-scale EPC projects ($1M–$100M+). ● Experience managing projects under a variety of contracting models, including lump sum, T&amp;M, and cost-reimbursable. ● Experience in heavy industrial sectors is an asset:Oil &amp; Gas,Utilities and Energy,Chemicals and Process Industries,Mining and Minerals,Large-scale Manufacturing Preferred Skills &amp; Technical Expertise ● Strong working knowledge of open source, open standards, and cloud technologies. ● Excellent working knowledge of design patterns and modelling notations ● Good knowledge of integration techniques, architecture patterns, and non-functional drivers. ● Strong experience leading development or engineering teams from a design and technical basis. ● Quality Assurance skills to assess the quality and completeness of deliverables. ● Knowledge and demonstrable experience of both traditional and agile delivery methods. ● Advanced skills in Microsoft Office and proficiency in Project Management software (e.g. MS Project, Primavera P6). ● Comfortable working onsite or on the fabrication floor.</span> </div>

Halian Group: With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realise tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together. At Halian, we recognise that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organisations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique.<br>Service Now Operations Lead Experienced Service Now Operations Lead with 6+ years of experience managing enterprise Service Now platforms and leading teams of Service Now developers and engineers. Responsible for overseeing platform support, L2/L3 incident resolution, problem and change management, enhancement delivery, and annual platform upgrades. Ensures platform stability, performance, governance, and continuous improvement while collaborating with business and technical stakeholders to deliver scalable and reliable Service Now solutions. Strong knowledge of ITSM processes, Service Now administration, release management, and service delivery within SLA-driven environments. Service Now Operations Lead in Abu Dhabi, United Arab Emirates

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Senior Finacle Techno-Functional Consultant with strong expertise in Finacle Core Banking, Finacle Scripting, and Oracle PL/SQL to support enterprise Core Banking transformation initiatives.<br> The ideal candidate will possess deep techno-functional knowledge of Finacle modules, strong customization and integration experience, and the ability to bridge business requirements with technical implementation across large-scale banking projects.<br> This role requires hands-on experience in solution design, Finacle customization, API integrations, stakeholder management, testing, and production support within enterprise banking environments.<br> Key Responsibilities Lead end-to-end solutioning for Finacle Core Banking implementations, including requirement analysis, functional design, gap analysis, and solution architecture.<br> Conduct business requirement workshops with stakeholders to gather, analyze, and document functional and technical requirements.<br> Configure and customize Finacle Core Banking modules based on business requirements.<br> Develop custom solutions using Finacle Scripting and Oracle PL/SQL .<br> Design and implement Finacle customizations while ensuring adherence to banking standards and best practices.<br> Develop, configure, and support API integrations between Finacle and enterprise banking applications.<br> Perform menu customization, parameter configuration, and system enhancements within Finacle.<br> Configure, schedule, monitor, and troubleshoot batch jobs and background processing.<br> Collaborate with cross-functional teams including Business, Technology, QA, Infrastructure, and Operations to ensure successful project delivery.<br> Support System Integration Testing (SIT), User Acceptance Testing (UAT), production deployment, and post-production stabilization.<br> Troubleshoot production issues, perform root cause analysis, and provide timely resolutions.<br> Ensure proper documentation of functional specifications, technical designs, configurations, and implementation activities.<br> Participate in Agile ceremonies including sprint planning, backlog grooming, stand-ups, and retrospectives.<br> Ensure delivery milestones, quality standards, and project timelines are successfully achieved.<br> Required Technical Skills 10+ years of experience in Finacle Core Banking implementations and support.<br> Strong hands-on experience with Finacle Scripting .<br> Strong expertise in Oracle PL/SQL .<br> Extensive experience in Finacle customization and development.<br> Strong experience in: Finacle Configuration Menu Customization API Integration Batch Job Scheduling &amp; Monitoring Production Support Experience in requirement gathering, solution design, and functional consulting.<br> Strong understanding of Finacle architecture and customization framework.<br> Experience working with enterprise banking integrations and interfaces.<br> Knowledge of SDLC, software engineering best practices, and Agile delivery methodologies.<br> Functional Banking Knowledge Strong functional understanding of the following Finacle modules: CASA (Current &amp; Savings Accounts) Term Deposits (TD) Loans Customer Management Core Banking Operations Experience with additional Finacle modules will be an advantage.<br> Required Competencies Strong techno-functional consulting skills.<br> Excellent stakeholder management and communication skills.<br> Ability to conduct requirement workshops with business users.<br> Strong analytical and problem-solving ability.<br> Experience managing delivery milestones and implementation timelines.<br> Ability to work independently within large enterprise banking environments.<br> Strong documentation and solution design capability.<br> Excellent collaboration skills across business and technology teams.<br> Ability to work in fast-paced Agile environments.<br> Preferred Experience Experience working on enterprise Core Banking transformation programs.<br> Experience supporting Finacle implementation, migration, upgrade, or enhancement projects.<br> Exposure to API-based integrations within banking ecosystems.<br> Experience working with large banking or financial services organizations.<br></span> </div>