Store manager Jobs in UAE
251 Jobs Found
It's more than a job<br><br>When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.<br><br><br><br>Air Logistics Customs Clearance Specialist is responsible for providing high-quality end-to-end operational services including customs clearance, cargo retrieval/handover, documentation and transport coordination to ensure that cargo is received and delivered in good condition within the agreed timeframe.<br><br>How you create impact<br><br>Monitor shipment status, manage end‑to‑end air logistics operations and ensure all service timelines are met Handle customs clearance processes Coordinate with GHA for cargo retrieval/handover including delivery order issuance, slot booking and customs inspection when applicable Nominate customer/agent for direct collection at terminal when required Arrange transportation and ensure timely cargo collection/delivery Update shipment milestones and upload required documents in a timely manner Prepare and control shipment documentation such as exit/entry forms, claim submissions and related paperwork Handle discrepancies and deviations, including missing cargo, cargo damage reports and claims with proactive updates to stakeholders. Report operational issues, disputes or discrepancies to supervisors, managers, divisional managers or branch managers in an immediate manner.<br><br>What we would like you to bring<br><br>Proven experience in air logistics operations and AOG cargo. Strong knowledge of customs clearance procedures and air cargo handling. Experience in leading teams or supervising operational functions. Excellent communication and stakeholder management skills. Strong analytical and problem‑solving abilities with a proactive mindset. Ability to work under pressure and manage multiple priorities effectively. High attention to detail and commitment to operational accuracy. Proficiency in shipment documentation and milestone management. Valid driving licence. Willingness to work in a shift‑based schedule.<br><br>What's in it for you<br><br>You will join a global industry leader in a dynamic airport‑based environment, working closely with international stakeholders and operational partners. The role offers strong opportunities for professional growth, exposure to complex logistics operations, involvement in process improvement initiatives, and a collaborative culture that values ownership, innovation, and continuous development, supported by competitive compensation and benefits.<br><br>Who we are<br><br>Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.<br><br>As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.<br><br>We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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<p>The Government and Regulatory Officer is responsible for processing, handling, and responding to requests and queries received from Courts, Police, Public Prosecution, and Minor Affairs authorities across the UAE and Qatar, ensuring that all customer and non-customer cases are handled in a timely, accurate, compliant, and risk-free manner. The role supports the Manager and the team in meeting the objectives set by the unit Head by assisting with the execution of approved processes, controls, and requirements related to government and regulatory entities. The position coordinates with branch managers, unit heads, and internal departments (CIBG, RBG, Operations, and Head Office) to support the resolution of issues raised by government entities, strictly in line with approved procedures, SLAs, and internal policies. </p><br><p><strong>Key Result Areas</strong></p><br><p><br>• Case Processing: Process and handle UAE Court Orders as per approved procedures.<br>• Cross-Border Coverage: Process and handle Qatar Court Orders and LEA requests within defined SLAs.<br>• Law Enforcement Support: Handle Police letters and enquiries across all UAE emirates.<br>• Prosecution & CID: Handle Public Prosecution and CID correspondence (UAE).<br>• Inbox Management: Manage and respond to email enquiries received from government entities or stakeholders.<br>• Systems Execution: Process cases through Velocity - MOFT system where applicable.<br>• Compliance: Ensure all correspondence complies fully with regulatory instructions and internal policies.<br>• Timely Closure: Monitor, coordinate, and follow up on assigned cases to ensure timely closure.<br>• Service Quality: Support initiatives that improve operational efficiency and service quality within the unit.<br>• Internal Coordination: Follow up on issues with internal stakeholders within Mashreq.<br>• External Alignment: Maintain effective coordination</p><br><br> </div>
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Reference code: JR130512 <p><span>Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement. </span></p><br><br>
<p>From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison. </p><br><br>
<p>Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.</p><br><br>
<p>A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guests into the Chloe family. </p><br><br><p>He / she is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience. </p><br><br><p>A CHLOE STYLIST is: </p><br><br><ul><li><strong>A Client Relationship owner</strong> </li></ul><ul><li>Delivers exceptional Customer Service and Takes pride in Developing long-term relationships </li></ul><ul><li>Is aware of CRM targets and actively engages in all actions to reach them </li></ul><ul><li>Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe </li></ul><ul><li>Consistently captures client data and takes notes of all qualitative information </li></ul><ul><li>knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles </li></ul><ul><li><strong>An omnichannel business partner</strong> </li></ul><ul><li>has at heart to offer excellent customer service and delivers strong business performance </li></ul><ul><li>uses all omnichannel services available to grow sales </li></ul><ul><li>is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them </li></ul><ul><li>actively completes trainings and participates in all commercial activities set by the SM/ASM /HO </li></ul><ul><li>consistently works to achieve given sales, KPIs and CRM targets </li></ul><ul><li>Is aware of local trading environment and competitors activities </li></ul><ul><li><strong>An Operations Excellence Supporter</strong> </li></ul><ul><li>Ensures Impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers </li></ul><ul><li>proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time </li></ul><ul><li>Implements all guidelines related to store and BOH management and participates in inventories </li></ul><ul><li>Supports after sales clients and follows up to ensure impeccable after sales service </li></ul><ul><li>Complies with established Richemont policies and standards </li></ul><p>We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.</p><br><br>
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<ul><li><p>Achieve monthly and annual sales targets for cameras, broadcast equipment, and accessories.</p></li><li><p>Identify customer needs and recommend suitable products.</p></li><li><p>Explain product features, specifications, and benefits.</p></li><li><p>Upsell and cross-sell accessories including lenses, batteries, memory cards, tripods, microphones, and lighting equipment.</p></li><li><p>Convert customer inquiries into successful sales.</p></li><li><p>Monitor competitor activities, pricing, and promotions.</p></li></ul><p><strong>� Product Demonstration & Customer Education</strong></p><ul><li><p>Conduct professional product demonstrations.</p></li><li><p>Explain technical specifications in a customer-friendly manner.</p></li><li><p>Demonstrate camera functions, image quality, video capabilities, and connectivity features.</p></li><li><p>Assist customers in selecting equipment for professional and personal use.</p></li></ul><p><strong>� Merchandising & Brand Visibility</strong></p><ul><li><p>Maintain attractive product displays and ensure proper pricing.</p></li><li><p>Ensure promotional materials are displayed correctly.</p></li><li><p>Coordinate stock replenishment with store personnel.</p></li><li><p>Maintain demo units and report damaged or non-functional displays.</p></li></ul><p><strong>� Retail Store Management</strong></p><ul><li><p>Build strong relationships with store managers and sales teams.</p></li><li><p>Monitor competitor displays and promotional activities.</p></li><li><p>Support retail partners and encourage product referrals.</p></li></ul><p><strong>� Customer Service</strong></p><ul><li><p>Provide professional pre-sales and basic post-sales support.</p></li><li><p>Handle customer inquiries and recommend suitable solutions.</p></li></ul><p><strong>� Sales Reporting & Market Intelligence</strong></p><ul><li><p>Submit daily and weekly sales reports.</p></li><li><p>Maintain records of sales, demonstrations, and customer inquiries.</p></li><li><p>Report market trends, competitor activities, and new product launches.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>english mandatory</p><p>any degree</p><p>sales promoter experience required</p>
<ul><li><p>Achieve monthly and annual sales targets for cameras, broadcast equipment, and accessories.</p></li><li><p>Identify customer needs and recommend suitable products.</p></li><li><p>Explain product features, specifications, and benefits.</p></li><li><p>Upsell and cross-sell accessories including lenses, batteries, memory cards, tripods, microphones, and lighting equipment.</p></li><li><p>Convert customer inquiries into successful sales.</p></li><li><p>Monitor competitor activities, pricing, and promotions.</p></li></ul><p><strong>� Product Demonstration & Customer Education</strong></p><ul><li><p>Conduct professional product demonstrations.</p></li><li><p>Explain technical specifications in a customer-friendly manner.</p></li><li><p>Demonstrate camera functions, image quality, video capabilities, and connectivity features.</p></li><li><p>Assist customers in selecting equipment for professional and personal use.</p></li></ul><p><strong>� Merchandising & Brand Visibility</strong></p><ul><li><p>Maintain attractive product displays and ensure proper pricing.</p></li><li><p>Ensure promotional materials are displayed correctly.</p></li><li><p>Coordinate stock replenishment with store personnel.</p></li><li><p>Maintain demo units and report damaged or non-functional displays.</p></li></ul><p><strong>� Retail Store Management</strong></p><ul><li><p>Build strong relationships with store managers and sales teams.</p></li><li><p>Monitor competitor displays and promotional activities.</p></li><li><p>Support retail partners and encourage product referrals.</p></li></ul><p><strong>� Customer Service</strong></p><ul><li><p>Provide professional pre-sales and basic post-sales support.</p></li><li><p>Handle customer inquiries and recommend suitable solutions.</p></li></ul><p><strong>� Sales Reporting & Market Intelligence</strong></p><ul><li><p>Submit daily and weekly sales reports.</p></li><li><p>Maintain records of sales, demonstrations, and customer inquiries.</p></li><li><p>Report market trends, competitor activities, and new product launches.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>arabic and english mandatory </p><p>any degree</p><p>sales promoter experience required</p>
The Assistant Account Manager is responsible for supporting the execution and day-to-day management of assigned Modern Trade accounts by ensuring strong in-store execution, product availability, merchandising compliance, and operational coordination across assigned outlets. The role focuses on maintaining execution standards at store level, supporting sales growth through effective customer coordination, monitoring outlet performance, and ensuring smooth implementation of promotional and merchandising activities in alignment with company objectives.<br>Responsibilities· Execute monthly sales plans and outlet coverage for assigned Modern Trade accounts and territories in alignment with company targets.· Maintain strong working relationships with assigned store managers, section managers, and outlet-level contacts to ensure smooth day-to-day operations.· Ensure availability of approved SKUs, correct pricing, planogram compliance, and agreed shelf visibility across assigned stores.· Monitor and follow up on stock levels, near expiry products, returns, and stock rotation within assigned outlets.· Coordinate directly with merchandisers and field teams to ensure timely implementation of promotions, displays, sampling activities, and visibility initiatives.· Conduct regular market visits to monitor execution standards, identify operational gaps, and ensure compliance with brand guidelines.· Track outlet-level sales performance, customer orders, and promotional execution and share observations with the Key Accounts Manager.· Follow up on customer operational issues including order discrepancies, delivery concerns, and store-level complaints to ensure timely resolution.· Monitor competitor activities, pricing changes, promotions, and in-store execution within assigned outlets and provide regular market feedback.· Prepare daily and weekly execution reports covering sales activities, outlet compliance, stock availability, and merchandising performance.· Support new product launches at store level by ensuring timely listing follow-up, display execution, and coordination with internal teams.· Ensure all assigned accounts comply with company commercial policies, agreed execution standards, and operational procedures.<br>Qualifications<br>· Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field.· 3–5 years of experience in FMCG sales, preferably within Modern Trade in the UAE.· Experience in handling retail outlets, merchandising coordination, and in-store execution.· Experience in frozen food categories is an advantage· UAE FMCG market experience is preferred.· Valid UAE driving license is an advantage.
About the role<br>A well-established women's beauty and salon group in Dubai is hiring a Digital Growth & Content Marketing Executive with a strong 360° skillset to own its digital presence and drive booked appointments — not just followers.<br>This is an executor role, not a management one. There is no team beneath it. You will be the one writing, filming, editing, designing and running the ads — hands-on, on site, every day. If you are used to briefing agencies or overseeing freelancers, this is not the right fit.<br>Key responsibilities Own and execute the end-to-end digital marketing plan across all locations Run lead and booking generation campaigns across paid and organic channels Build and optimise Meta and Tik Tok ad campaigns (audience, creative, cost per booking) Shoot and edit short-form video on site — transformations, treatments, before/after, client moments Design branded graphics, carousels, menus and campaign assets Manage and grow Instagram, Tik Tok and Google Business profiles Support SEO and website content to rank on local beauty searches Coordinate with branch managers on offers, seasonal campaigns and launches Track performance against bookings and retention, and report directly to leadership<br>Profile Minimum 3–5 years of digital marketing experience Proven experience running Meta Ads with measurable lead or booking results Fluent in Premiere Pro or Cap Cut, Canva Pro and Photoshop Strong content and video editing portfolio — beauty, salon or lifestyle content strongly preferred Comfortable filming in a live working environment and directing staff and customers on camera Commercial mindset — focused on bookings, retention and revenue, not likes Experience in beauty, salon, spa, wellness or luxury retail is a strong advantage Arabic and English preferred Based in Dubai, with occasional regional travel<br>To apply Send your CV and portfolio to hr@internationalglobaltalent.com with the subject line: Digital Growth & Content Marketing Executive — [Your Name]
<p><strong>Manage In-Store Merchandising</strong> · Ensure full product availability on shelves at all times · Maintain proper shelf display, facing, and brand visibility · Follow planograms and merchandising standards <strong>Stock Management</strong> · Check stock levels and prevent out-of-stock situations · Rotate stock (FIFO system) to avoid expiry issues · Coordinate with store managers for replenishment <strong>Retail Execution</strong> · Implement promotions, displays, and POS materials · Set up gondola, end-caps, and secondary displays · Ensure correct pricing and promotion visibility in stores <strong>Store Relations</strong> · Build strong relationships with store staff and supervisors · Support sales team in securing shelf space and visibility · Report competitor activities and pricing <strong>Reporting</strong> · Daily visit reports with photos (before/after shelf execution) · Feedback on stock issues, competitor actions, and opportunities · Share market intelligence with sales team</p><p><strong>Desired Candidate Profile</strong></p><p>What We're Looking For</p><p><br></p><p><strong>Experience:</strong> Minimum 5–8 years FMCG sales & merchandising experience in UAE · Must have experience in: <strong>o Energy drinks OR o Soft drinks OR o Beverage category Skills </strong>· Strong understanding of retail execution standards · Attention to detail and discipline in store visits · Basic communication skills in English (Arabic is a plus) · Ability to work in field-based role<strong> </strong></p><br><p><strong>Other Requirements :</strong><br></p><ul><li><p>Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.</p></li><li><p>5+ years of proven sales experience within the Food & Beverage (F&B), FMCG, or preferably beverage distribution sectors.</p></li><li><p>Minimum 2–3 years leading, coaching, and setting targets for field sales teams or account executives.<br>UAE Driving License preferred </p></li></ul>
About the Company We are one of the leading luxury retail groups in the UAE, with a distinguished portfolio of premium brands spanning fragrances, F&B and lifestyle. With a strong presence across the GCC, we are committed to delivering exceptional customer experiences, operational excellence, and sustained business growth through innovation, craftsmanship, and world-class retail standards. About the Role We are seeking an accomplished and commercially astute Retail Director to lead our retail operations across the GCC. Reporting directly to the Managing Director, this role will be responsible for driving commercial performance, operational excellence, and customer experience across multiple markets while leading a team of Area Supervisors. The ideal candidate is a hands-on retail leader with extensive luxury retail experience, a strong commercial mindset, and a proven ability to lead regional, multi-store operations. This role requires frequent travel across the GCC to ensure consistent execution of the company's retail strategy and brand standards. Key Responsibilities Lead the overall retail operations across all GCC markets, ensuring alignment with the company's strategic objectives and growth plans. Directly manage, mentor, and develop Area Supervisors, fostering a high-performance culture across the retail network. Drive sales growth, profitability, and operational efficiency across all stores. Monitor and analyze store performance through key retail KPIs, including sales, conversion, ATV, UPT, productivity, inventory, shrinkage, and customer satisfaction. Conduct regular business reviews with Area Supervisors and Store Managers to identify opportunities, address challenges, and implement performance improvement plans. Ensure the consistent delivery of exceptional customer service and uphold luxury retail standards across all locations. Conduct regular store visits across the GCC to assess operational performance, compliance, visual merchandising, and team effectiveness. Collaborate closely with Merchandising, Marketing, Supply Chain, HR, Finance, and other support functions to execute commercial initiatives successfully. Develop annual sales plans, budgets, forecasts, and operational strategies to achieve business objectives. Identify market trends, competitor activity, and customer insights to support strategic decision-making. Lead talent acquisition, succession planning, coaching, and leadership development for retail management teams. Ensure compliance with company policies, operational procedures, health and safety standards, and brand guidelines. Prepare and present detailed retail performance reports, business insights, and strategic recommendations to the Managing Director. Drive a culture of accountability, continuous improvement, operational excellence, and customer-centricity across the region. Qualifications & Experience Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. An MBA is an advantage.10–15 years of progressive, hands-on experience in luxury retail operations. Proven experience leading regional, multi-store retail operations across the GCC. Strong experience managing Area Supervisors, Area Managers, and large retail teams. Demonstrated success in driving sales performance, profitability, and operational excellence. Experience within luxury fashion, fragrances, beauty, jewelry, watches, or premium lifestyle brands is highly preferred. Strong commercial and financial acumen with experience managing budgets, forecasting, and retail performance metrics. Excellent leadership, coaching, communication, and stakeholder management skills. Proficiency in Microsoft Office and retail ERP/reporting systems (Microsoft Dynamics 365, SAP, Oracle, or similar is an advantage). Willingness to travel extensively across the GCC. Core Competencies Strategic Leadership Luxury Retail Operations Commercial & Financial Acumen Regional Multi-Store Management Sales & Profitability Growth Performance & KPI Management Customer Experience Excellence Team Leadership & Coaching Business Planning & Forecasting Stakeholder Management Change Management Operational Excellence Decision Making & Problem Solving
About the Company We are one of the leading luxury retail groups in the UAE, with a distinguished portfolio of premium brands spanning fragrances, F&B and lifestyle. With a strong presence across the GCC, we are committed to delivering exceptional customer experiences, operational excellence, and sustained business growth through innovation, craftsmanship, and world-class retail standards. About the Role We are seeking an accomplished and commercially astute Retail Director to lead our retail operations across the GCC. Reporting directly to the Managing Director, this role will be responsible for driving commercial performance, operational excellence, and customer experience across multiple markets while leading a team of Area Supervisors. The ideal candidate is a hands-on retail leader with extensive luxury retail experience, a strong commercial mindset, and a proven ability to lead regional, multi-store operations. This role requires frequent travel across the GCC to ensure consistent execution of the company's retail strategy and brand standards. Key Responsibilities Lead the overall retail operations across all GCC markets, ensuring alignment with the company's strategic objectives and growth plans. Directly manage, mentor, and develop Area Supervisors, fostering a high-performance culture across the retail network. Drive sales growth, profitability, and operational efficiency across all stores. Monitor and analyze store performance through key retail KPIs, including sales, conversion, ATV, UPT, productivity, inventory, shrinkage, and customer satisfaction. Conduct regular business reviews with Area Supervisors and Store Managers to identify opportunities, address challenges, and implement performance improvement plans. Ensure the consistent delivery of exceptional customer service and uphold luxury retail standards across all locations. Conduct regular store visits across the GCC to assess operational performance, compliance, visual merchandising, and team effectiveness. Collaborate closely with Merchandising, Marketing, Supply Chain, HR, Finance, and other support functions to execute commercial initiatives successfully. Develop annual sales plans, budgets, forecasts, and operational strategies to achieve business objectives. Identify market trends, competitor activity, and customer insights to support strategic decision-making. Lead talent acquisition, succession planning, coaching, and leadership development for retail management teams. Ensure compliance with company policies, operational procedures, health and safety standards, and brand guidelines. Prepare and present detailed retail performance reports, business insights, and strategic recommendations to the Managing Director. Drive a culture of accountability, continuous improvement, operational excellence, and customer-centricity across the region. Qualifications & Experience Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. An MBA is an advantage.10–15 years of progressive, hands-on experience in luxury retail operations. Proven experience leading regional, multi-store retail operations across the GCC. Strong experience managing Area Supervisors, Area Managers, and large retail teams. Demonstrated success in driving sales performance, profitability, and operational excellence. Experience within luxury fashion, fragrances, beauty, jewelry, watches, or premium lifestyle brands is highly preferred. Strong commercial and financial acumen with experience managing budgets, forecasting, and retail performance metrics. Excellent leadership, coaching, communication, and stakeholder management skills. Proficiency in Microsoft Office and retail ERP/reporting systems (Microsoft Dynamics 365, SAP, Oracle, or similar is an advantage). Willingness to travel extensively across the GCC. Core Competencies Strategic Leadership Luxury Retail Operations Commercial & Financial Acumen Regional Multi-Store Management Sales & Profitability Growth Performance & KPI Management Customer Experience Excellence Team Leadership & Coaching Business Planning & Forecasting Stakeholder Management Change Management Operational Excellence Decision Making & Problem Solving
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<p><strong>Operations Associate – Retail</strong></p><br><br>
<p>Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground.</p><br><br>
<p>We’re looking for a <strong>Operations Associate – Retail</strong> to join our <strong>Dubai</strong> team. In this role, you’ll help us support daily in-store operations across Deliveroo’s retail partner network. You’ll drive operational excellence, improve store performance, and maintain high service standards across multiple locations, working closely with store managers and staff to ensure stock accuracy and efficient order preparation.</p><br><br>
<p>Get to know our <strong>Site Operations </strong>team — what drives us, how we work, and what you can expect.</p><br><br>
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<strong>What You’ll Be Doing</strong>
<p>Here’s what your day-to-day might look like:</p><br><br>
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<p>Monitor site performance using key metrics such as B10s, rejections, missing items, and cancellations, and identify performance gaps.</p><br><br>
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<p>Conduct root cause analysis on operational issues and implement corrective actions.</p><br><br>
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<p>Deliver on-site training to store staff on Deliveroo SOPs, including picking accuracy, substitution handling, and order prioritization.</p><br><br>
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<p>Maintain documentation of site visits, issues identified, and actions taken, and provide regular performance updates.</p><br><br>
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<p>Perform basic hardware and technical checks on store devices (tablets, SIMs) and escalate issues when required.</p><br><br>
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<p>Collaborate closely with store managers and staff to ensure stock accuracy and efficient order preparation.</p><br><br>
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<strong>What You’ll Need to Thrive</strong>
<p>Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:</p><br><br>
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<p>Strong problem-solving and communication skills with high attention to detail.</p><br><br>
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<p>Ability to work independently in fast-paced environments.</p><br><br>
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<p>Familiarity with mobile/tablet applications and basic troubleshooting.</p><br><br>
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<p>Valid UAE driving license and access to a personal vehicle.</p><br><br>
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<p>Willingness to travel across multiple locations and spend extended time on-site.</p><br><br>
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<p>Experience in grocery, retail, or delivery operations is a plus.</p><br><br>
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<strong>Working Hours</strong>
<p>This is a full-time field role, typically aligned with store operating hours. Associates are expected to work 5 days per week, with flexibility required based on operational needs and site coverage plans.</p><br><br>
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<strong>Why Join Us?</strong>
<p>At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.</p><br><br>
<p>We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:</p><br><br>
<p><strong> Solve meaningful problems at real scale<br></strong>Work on a complex, always-on marketplace that impacts millions every day.</p><br><br>
<p><strong> See your impact, fast<br></strong>Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.</p><br><br>
<p><strong> Grow through challenge and ownership<br></strong>Take on big, ambiguous problems and accelerate your career with strong support.</p><br><br>
<p><strong> A culture built for builders<br></strong>High standards, collaboration, flexible working and continuous learning.</p><br><br>
<p>We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.</p><br><br>
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<strong>Our Global Structure</strong>
<p>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.</p><br><br>
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<strong>Diversity, Equity and Inclusion</strong>
<p>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.</p><br><br>
<p>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.</p><br><br>
<p>If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.</p><br><br>
<p>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!</p><br><br>
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<p>We are currently seeking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.</p>
<p>This position is based at Park Rotana & Park Arjaan Abu Dhabi. </p>
<p><br>As an Assistant Stewarding Manager, you are responsible to assist the Stewarding Manager to enforce the highest possible cleanliness and hygiene standards in all food processing facilities, as well as the operating equipment and your role will include key responsibilities such as:<br><br>• Provide functional assistance and direction and be responsible for the smooth running of the whole stewarding operation<br>• Supervise the duties of all stewarding department employees, facilities, operation and costs<br>• Supervise the sanitation, cleanliness, hygiene as well as the quality level of product and services<br>• Check more specifically the proper use of chemicals and washing accessories<br>• Coordinate with the Stewarding Manager in establishing minimum and maximum operating par stocks and supplies and approve storeroom requisition<br>• Co-ordinate with the Assistant Food & Beverage Manager or Outlet Manager to check their requirements for the day and the next day<br>• Maintain health inspection record, attendance record and file on casual employees<br>• Take all necessary actions to reduce the loss of silverware / flatware</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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6+ years </div>
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We are looking for an experienced and commercially driven Cluster Manager / Area Sales Manager to oversee the performance of multiple jewellery retail stores across Abu Dhabi. The role will be responsible for achieving sales and profitability targets, driving store performance, developing high-performing teams, maintaining exceptional customer service standards, and ensuring operational excellence across the assigned cluster. The ideal candidate will have strong experience in jewellery with a proven track record of managing multiple stores and delivering sales growth.<br>Responsibilities Drive sales and profitability across assigned jewellery stores, achieving monthly, quarterly, and annual targets. Analyse store KPIs including sales, conversion, ATV, footfall, and productivity, and implement corrective action plans. Identify opportunities to increase revenue, customer acquisition, repeat business, and average basket size. Monitor UAE market trends, competitors, pricing, promotions, and customer preferences. Conduct regular store visits to ensure operational, visual merchandising, stock, and customer service standards. Monitor inventory, stock movement, replenishment, ageing stock, and stock accuracy. Lead, coach, and develop Store Managers and sales teams to maximise performance. Set targets, conduct performance reviews, and identify training and development needs. Ensure excellent customer experience, product knowledge, and high standards of jewellery sales service. Manage escalated customer issues and strengthen VIP, CRM, and clienteling activities. Collaborate with merchandising, marketing, and operations teams to drive sales and store performance. Support new store openings, promotions, events, and other retail initiatives.<br>Qualifications Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field preferred.5–10+ years of jewellery sales experience, Proven experience managing multiple stores / a retail cluster. Strong track record of achieving and exceeding sales targets. Excellent leadership, coaching, negotiation, and communication skills. Strong commercial and analytical mindset with the ability to interpret sales and operational KPIs. Excellent knowledge of customer service and luxury retail standards. UAE retail market experience is strongly preferred. Experience working with multicultural teams. Good knowledge of MS Office and retail/POS systems. UAE driving licence is mandatory.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> A dynamic role as a Sales Executive in the edible oils and FMCG sector is available, requiring a proactive individual skilled in relationship building and sales. This position is ideal for those passionate about field sales and adept at closing deals in a fast-paced environment.</p><p>Elevate your career with a dynamic role as a Sales Executive in the thriving edible oils and FMCG sector. This position demands a proactive individual who thrives on building relationships and driving sales in a fast-paced environment. If you have a passion for field sales and a knack for closing deals, this opportunity is tailored for you.</p><p>Simsimina Natural Oils LLC is a UAE-based producer of premium edible oils, sold across retail and wholesale channels in the UAE and GCC. We're growing fast and need a hungry, street-smart Sales Executive to take our products from warehouse to shelf — and keep them there.This is a pure field sales role. If you enjoy being on the road, building relationships, and closing deals — this is for you.</p><p>What you'll be doing: Visit supermarkets, hypermarkets, discount centres, and wholesale accounts daily Open new retail and wholesale accounts across your territory Maintain and grow relationships with existing clients and store managers Secure shelf space, negotiate placement, and ensure product visibility Hit weekly and monthly sales targets Report daily activity and pipeline to management What's in it for you: Competitive fixed salary + Uncapped commission directly tied to your sales — the more you open, the more you earn Real growth opportunity as we expand across UAE and GCC Be part of a small, fast-moving team where your results are seen and rewarded.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>2+ years of field sales in FMCG or food distribution in the UAE Experience in edible oils, cooking products, or dry food is a strong advantage </p></li><li><p>Valid UAE driving licence (mandatory).</p></li><li><p>Based in Fujairah or ready to relocate immediately </p></li><li><p>Must speak Hindi fluently — essential for the local trade community in UAE </p></li><li><p>Proven at opening new accounts and achieving sales targets </p></li><li><p>Self-driven, organised, and comfortable working independently</p></li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. <br><br><ul><li> Reporting to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.</li><li> A courteous, professional and efficient service is provided at all times.</li><li> All duties and tasks are performed as per the tasks required at the outlet.</li><li> Be knowledgeable of all services and products offered by the hotel.</li><li> Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.</li><li> Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.</li><li> Monitor operating supplies, equipment and reduce spoilage and wastage successfully.</li><li> Ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li> Successfully perform opening and closing procedures established for the assigned outlet</li><li> Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.</li><li> Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.</li><li> Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.</li><li> Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.</li><li> Assist in carrying out scheduled inventories of products and operating equipment.</li></ul> </div>
Executive & Personal Assistant to the Chairman Job Summary We are looking for a mature, highly organized, reliable, and discreet Executive & Personal Assistant to the Chairman. This is a senior, high-trust position that goes beyond traditional secretarial or administrative responsibilities. The successful candidate will manage the Chairman’s professional and personal requirements, coordinate with senior executives and external stakeholders, manage priorities and follow-ups, and ensure that important matters are handled efficiently and confidentially. The ideal candidate should have excellent communication skills, strong executive presence, sound judgment, and the ability to anticipate requirements proactively. Key Responsibilities Manage the Chairman’s complete calendar, meetings, appointments, schedules, and daily priorities. Prepare daily priority and action lists and highlight matters requiring the Chairman’s attention. Coordinate and follow up on instructions with VPs, branch managers, senior executives, and other team members until completion. Manage emails, correspondence, meeting notes, reminders, pending matters, and follow-ups. Arrange and coordinate international business travel, including flights, hotels, visas, transportation, itineraries, and meetings. Coordinate the Chairman’s personal appointments, family travel, reservations, invitations, events, and other personal requirements. Coordinate directly with senior executives, clients, business associates, hotels, airlines, and other high-level contacts. Manage and coordinate the Chairman’s professional and personal social media activities, including Linked In, Instagram, and other relevant platforms. Work closely with the marketing and social media team to coordinate photographs, videos, posts, and coverage of important business and social activities. Review, organize, and prepare content for the Chairman’s approval before publication. Maintain a well-organized digital library of photographs, videos, documents, and important records. Track pending matters and ensure timely completion through continuous follow-up. Handle sensitive business, personal, and family information with the highest level of confidentiality and discretion. Anticipate the Chairman’s requirements and proactively arrange necessary support without waiting for instructions. Perform other business and personal responsibilities as required by the Chairman. Candidate Requirements10+ years of relevant experience in Executive Assistance, Personal Assistance, Chairman/CEO Office, or a similar senior support role. Previous experience working directly with a Chairman, CEO, Business Owner, Principal, Family Office, or HNW individual is highly preferred. Excellent spoken and written English communication skills. Mature, professional, confident, and well-presented personality. Exceptional organizational, coordination, follow-up, and time-management skills. Strong ability to handle confidential and sensitive information with complete discretion and integrity. Proactive approach with the ability to anticipate requirements and solve problems independently. Comfortable communicating with senior executives, clients, business associates, hotels, airlines, and other high-level stakeholders. Experience managing both professional and personal responsibilities is preferred. Exposure to social media coordination, photography, video content, or executive communications will be an advantage. Willingness and ability to travel whenever required, including international business trips. Strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Demonstrated career stability and willingness to commit to a long-term position. Key Attributes The successful candidate should demonstrate:Maturity | Trustworthiness | Discretion | Stability | Excellent Communication | Proactive Thinking | Executive Presence | Reliability | Flexibility | Strong Follow-up Skills Important Note This position requires someone who can become a trusted professional partner to the Chairman, managing sensitive matters with sound judgment, complete confidentiality, and a high level of responsibility. Candidates with proven long-term experience supporting a Chairman, CEO, Business Owner, Principal, or HNW individual will be strongly preferred.<br>You can also send your resume on Email: komal@m3consultant.net OR wtsp: +917841079422
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.</p>
<h4>About Saikind</h4>
<p>Saikind is a bold, Japanese-inspired music and mixology bar located at Four Seasons Hotel Abu Dhabi at Al Maryah Island. The concept blends authentic traditions with modern creativity, offering a unique experience through curated music, innovative cocktails, and elevated service.</p>
<p>Every element—from design to guest journey—has been crafted to deliver a memorable, high-end experience with each visit. Joining the opening team means being part of a groundbreaking venue set to redefine luxury nightlife in the region.</p>
<h4>About the role</h4>
<p>The Saikind assistant server position assists the food server in providing an expertly served dining experience conforming by clearing and resetting tables according to standards.</p>
<h4>What you will do:</h4>
<ul>
<li>Provide an enjoyable dining experience through excellence for quality, professionalism, and friendliness.</li>
<li>Anticipate guest needs and satisfaction; offer suggestions and respond urgently and appropriately to guest concerns and requests.</li>
<li>Assist in clearing and resetting tables according to service standards.</li>
<li>Perform other tasks or projects as assigned by the F&B outlet manager, director of beverage, assistant director of F&B and hotel manager.</li>
</ul>
<h4>What you bring:</h4>
<ul>
<li>A minimum of at least 1 year of experience in a similar role in a luxury brand.</li>
<li>An outgoing personality and a can-do approach to an assigned task.</li>
<li>High level of understanding and knowledge of food and/or wine.</li>
<li>Proficient in English (speaking, reading, writing).</li>
<li>Excellent interpersonal, verbal, and written communication skills.</li>
</ul>
<h4>What we offer:</h4>
<ul>
<li>Competitive salary, wages, and a comprehensive benefits package.</li>
<li>Excellent training and development opportunities.</li>
<li>Complimentary accommodation at other Four Seasons hotels and resorts.</li>
<li>Complimentary dry cleaning for employee uniforms.</li>
<li>Complimentary employee meals.</li>
<li>And so much more!</li>
</ul>
<h4>Schedule & hours:</h4>
<p>This is a full-time position.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Senior Accountant</b></p><p><b>Furless Group</b> (Furless Permanent | Furless Beauty Institute | The Trading Corner)</p><p><b>Reports to:</b> Group Financial Controller <b>Department:</b> Finance <b>Location:</b> Hybrid role - UAE based (with support across KSA & other markets)</p><p><b>Role Purpose</b></p><p>The Senior Accountant is responsible for overseeing end-to-end accounting operations across multiple entities within Furless Group, while also driving financial reporting, analysis, and performance insights.</p><p>This role goes beyond traditional accounting and requires a strong commercial mindset, supporting leadership with accurate financial data, forecasting, and strategic insights to enable informed decision-making.</p><p><b>Key Responsibilities1. Financial Accounting & Bookkeeping</b></p><ul><li>Manage full-cycle accounting across all entities (UAE, KSA, and future markets)</li><li>Ensure accurate and timely recording of all financial transactions in <b>Xero and Zoho Books</b></li><li>Maintain general ledger, journals, accruals, and reconciliations</li><li>Oversee accounts payable (AP) and accounts receivable (AR) processes</li><li>Monitor cash flow and ensure proper allocation of funds</li></ul><p><b>2. Financial Reporting</b></p><ul><li>Prepare <b>monthly, quarterly, and annual financial reports</b></li><li>Consolidate financials across multiple entities</li><li>Produce <b>P&L, Balance Sheet, and Cash Flow statements</b></li><li>Provide variance analysis vs. budget and prior periods</li><li>Ensure reports are accurate, timely, and aligned with management expectations</li></ul><p><b>3. FP&A (Financial Planning & Analysis)</b></p><ul><li>Support budgeting and forecasting processes across all branches</li><li>Develop <b>financial models and forecasts (monthly / quarterly / annual)</b></li><li>Track performance against targets (sales, costs, margins, KPIs)</li><li>Analyze marketing spend, operational costs, and profitability by branch</li><li>Provide actionable insights to improve financial performance</li></ul><p><b>4. Compliance & Regulatory</b></p><ul><li>Ensure compliance with <b>UAE VAT regulations</b> and <b>KSA ZATCA requirements</b></li><li>Prepare and submit VAT filings and tax documentation</li><li>Support audits (internal and external) and liaise with auditors</li><li>Maintain proper documentation and audit trails</li><li>Ensure adherence to internal financial policies and controls</li></ul><p><b>5. Cash Flow & Treasury Management</b></p><ul><li>Monitor daily cash positions across all entities</li><li>Prepare <b>cash flow forecasts (weekly & monthly)</b></li><li>Optimize payment schedules and manage supplier terms</li><li>Support cost control and cash preservation initiatives</li></ul><p><b>6. Internal Controls & Process Improvement</b></p><ul><li>Develop and enforce <b>financial controls and SOPs</b></li><li>Identify inefficiencies and implement process improvements</li><li>Ensure proper approval workflows for expenses and payments</li><li>Support system optimization (Xero, reporting tools, dashboards)</li></ul><p><b>7. Business Partnering</b></p><ul><li>Work closely with <b>Operations, Marketing, HR, and Leadership teams</b></li><li>Support branch managers with financial insights and performance tracking</li><li>Provide guidance on budgeting, cost control, and profitability</li><li>Act as a key finance partner in business decision-making</li></ul><p><b>8. Systems & Reporting Tools</b></p><ul><li>Maintain and optimize <b>Xero</b> and related financial systems</li><li>Support development of <b>dashboards and reporting tools (Excel, BI tools, AI tools)</b></li><li>Ensure data integrity across systems</li></ul><p><b>Key Deliverables / KPIs</b></p><ul><li>Timely and accurate monthly financial reports</li><li>Forecast accuracy vs. actual performance</li><li>Improved cost control and margin optimization</li><li>Strong compliance with VAT / tax requirements</li><li>Cash flow visibility and stability</li><li>Implementation of financial controls and SOPs</li></ul><p><b>Qualifications & Experience</b></p><ul><li>Bachelor’s degree in Accounting, Finance, or related field</li><li>Professional certification preferred (<b>CPA / ACCA / CMA</b>)</li><li>Minimum <b>5–7 years of experience</b> in accounting and financial reporting</li><li>Experience in <b>multi-entity / multi-country environments</b></li><li>Experience in <b>UAE (mandatory)</b> and KSA (preferred) regulations</li><li>Strong experience with <b>Xero or similar accounting systems</b></li></ul><p><b>Why Join Furless Group</b></p><ul><li>Be part of a fast-growing, multi-entity business across UAE & KSA</li><li>Exposure to strategic finance and expansion projects</li><li>Opportunity to build and shape finance processes from the ground up</li><li>Work closely with senior leadership on high-impact initiatives</li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Skills & Competencies</b></p><ul><li>Strong financial and analytical skills</li><li>High attention to detail and accuracy</li><li>Advanced Excel skills (financial modeling, reporting)</li><li>Commercial mindset with ability to translate data into insights</li><li>Strong organizational and time management skills</li><li>Ability to work in a fast-paced, scaling environment</li><li>Strong communication and stakeholder management skills</li></ul><p><b>Behavioral Attributes</b></p><ul><li>Proactive and solutions-oriented</li><li>High level of ownership and accountability</li><li>Structured and process-driven</li><li>Ability to challenge and improve existing processes</li><li>Team player with leadership potential</li></ul><p><br></p></div>
About the Role:Our client is seeking an experienced and commercially driven Commercial & Operations Head to support the leadership and growth of a leading retail furniture business in the UAE.<br>This role is responsible for driving operational excellence, maximizing sales performance, and ensuring a superior customer experience across multiple retail locations. The ideal candidate will bring strong leadership, deep retail expertise, and a proven ability to scale business operations in a competitive market.<br>About the requirements:Business Operations & Leadership: Support the General Manager in overseeing end-to-end business operations. Execute operational strategies aligned with growth and profitability objectives. Monitor business performance and implement corrective actions where required. Drive cross-functional coordination across retail, logistics, warehouse, and customer service. Lead and mentor store managers and department heads Sales & Commercial Management: Drive revenue growth through sales strategies and market expansion. Analyze KPIs, customer trends, and market performance. Optimize pricing, promotions, and merchandising initiatives. Build key relationships with customers, developers, suppliers, and corporate clients. Identify opportunities in retail, hospitality, and project sales segments Retail Store Operations: Ensure high standards in visual merchandising, service, and operational excellence. Monitor store KPIs such as conversion rates, ATV, and sales productivity. Enhance customer experience and brand positioning. Supply Chain & Inventory: Oversee inventory planning and stock optimization. Ensure efficient procurement, warehousing, and product delivery. Improve stock accuracy, turnover, and supply chain efficiency. Implement cost-effective inventory management processes Financial Management: Support budgeting, forecasting, and business planning processes. Monitor operational expenses and ensure cost control. Analyze financial and operational reports to guide decision-making. Drive profitability and margin improvement People Management: Recruit, develop, and retain high-performing teams. Set performance goals and conduct regular evaluations. Ensure compliance with UAE labor laws and HR best practices: Compliance & Governance<br>About you:Bachelor’s degree in Business Administration, Retail, Supply Chain, or related field MBA or relevant professional qualification is a plus8–15 years of retail experience, with at least 5 years in a senior leadership role Strong background in furniture, home furnishings, or interior retail sector Proven experience managing multi-store operations in the UAEStrong commercial acumen and track record of revenue growth In-depth knowledge of UAE retail market and consumer trends Excellent communication skills in English, Native English speaker will be an advantage.<br>About the Recruiter:Jasmine Puno - Recruitment Resourcer Manpower Middle East<br>Job Scams Notice:Your Safety and Data Security Matter to Us. Manpower Middle East is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact info@manpower-me.com
<h1> </h1><p>The Senior Manager – Brand Operations is responsible for driving the operational performance of assigned brands by ensuring excellence in retail execution, commercial performance, and cross-functional collaboration. The role focuses on optimizing store operations, improving profitability, enhancing customer experience, and ensuring consistent execution of brand standards across all retail channels.</p><hr><h1>Key Responsibilities</h1><h2>Brand Operations</h2><ul><li>Lead the day-to-day operational management of assigned brands to ensure alignment with business objectives.</li><li>Develop and implement operational strategies that improve efficiency, productivity, and profitability.</li><li>Ensure consistent execution of brand standards, operational policies, and company procedures across all locations.</li><li>Monitor operational performance and implement continuous improvement initiatives.</li></ul><h2>Commercial Performance</h2><ul><li>Drive sales performance and support the achievement of revenue and profitability targets.</li><li>Monitor key business metrics including sales, conversion, average transaction value (ATV), units per transaction (UPT), productivity, and store profitability.</li><li>Analyze business performance and recommend action plans to address opportunities and challenges.</li><li>Partner with Buying, Merchandising, and Planning teams to optimize product availability and inventory levels.</li></ul><h2>Retail Operations</h2><ul><li>Support store managers in achieving operational excellence and commercial objectives.</li><li>Conduct regular store visits and operational reviews to ensure compliance with company standards.</li><li>Oversee new store openings, refurbishments, relocations, and operational readiness.</li><li>Ensure effective implementation of promotions, campaigns, and seasonal initiatives.</li></ul><h2>Customer Experience</h2><ul><li>Champion a customer-centric culture across all stores.</li><li>Monitor customer feedback, service standards, and satisfaction metrics.</li><li>Implement initiatives that enhance the overall customer experience and brand perception.</li><li>Ensure consistent execution of visual merchandising and in-store brand standards.</li></ul><h2>Cross-Functional Collaboration</h2><ul><li>Work closely with Merchandising, Supply Chain, Marketing, Finance, HR, Visual Merchandising, and E-commerce teams to support business priorities.</li><li>Coordinate with internal stakeholders to resolve operational issues and improve service delivery.</li><li>Support the implementation of company-wide operational initiatives and transformation projects.</li></ul><h2>Financial & Operational Control</h2><ul><li>Support budgeting and operational planning for assigned brands.</li><li>Monitor operating expenses and identify cost optimization opportunities.</li><li>Ensure compliance with company policies, health & safety standards, and regulatory requirements.</li><li>Review operational risks and implement mitigation strategies.</li></ul><h2>Leadership & People Development</h2><ul><li>Lead, coach, and develop Brand Operations and Store Management teams.</li><li>Set performance objectives and conduct regular performance reviews.</li><li>Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.</li><li>Identify talent and support succession planning initiatives.</li></ul><h2>Reporting</h2><ul><li>Prepare weekly, monthly, and quarterly operational performance reports.</li><li>Present business updates, operational insights, and improvement plans to senior leadership.</li><li>Track KPIs and recommend corrective actions where necessary.</li></ul><hr><p>Key Performance Indicators (KPIs)</p><ul><li>Sales Achievement</li><li>Store Profitability</li><li>Operating Margin</li><li>Customer Satisfaction (NPS/CSAT)</li><li>Conversion Rate</li><li>Average Transaction Value (ATV)</li><li>Units Per Transaction (UPT)</li><li>Inventory Availability</li><li>Stock Loss / Shrinkage</li><li>Operational Compliance</li><li>Employee Engagement</li><li>Store Audit Scores</li></ul><hr><p>Qualifications</p><p>Education</p><ul><li>Bachelor's Degree in Business Administration, Retail Management, Operations Management, or a related field.</li><li>MBA or postgraduate qualification is an advantage.</li></ul><p>Experience</p><ul><li>8–10 years of experience in retail or brand operations.</li><li>Minimum 3–5 years in a managerial leadership role overseeing multiple stores or brands.</li><li>Experience managing cross-functional teams within a retail environment.</li><li>Strong understanding of retail KPIs, operational excellence, and commercial performance.</li></ul><hr>