Store manager Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Senior Accountant</b></p><p><b>Furless Group</b> (Furless Permanent | Furless Beauty Institute | The Trading Corner)</p><p><b>Reports to:</b> Group Financial Controller <b>Department:</b> Finance <b>Location:</b> Hybrid role - UAE based (with support across KSA &amp; other markets)</p><p><b>Role Purpose</b></p><p>The Senior Accountant is responsible for overseeing end-to-end accounting operations across multiple entities within Furless Group, while also driving financial reporting, analysis, and performance insights.</p><p>This role goes beyond traditional accounting and requires a strong commercial mindset, supporting leadership with accurate financial data, forecasting, and strategic insights to enable informed decision-making.</p><p><b>Key Responsibilities1. Financial Accounting &amp; Bookkeeping</b></p><ul><li>Manage full-cycle accounting across all entities (UAE, KSA, and future markets)</li><li>Ensure accurate and timely recording of all financial transactions in <b>Xero and Zoho Books</b></li><li>Maintain general ledger, journals, accruals, and reconciliations</li><li>Oversee accounts payable (AP) and accounts receivable (AR) processes</li><li>Monitor cash flow and ensure proper allocation of funds</li></ul><p><b>2. Financial Reporting</b></p><ul><li>Prepare <b>monthly, quarterly, and annual financial reports</b></li><li>Consolidate financials across multiple entities</li><li>Produce <b>P&amp;L, Balance Sheet, and Cash Flow statements</b></li><li>Provide variance analysis vs. budget and prior periods</li><li>Ensure reports are accurate, timely, and aligned with management expectations</li></ul><p><b>3. FP&amp;A (Financial Planning &amp; Analysis)</b></p><ul><li>Support budgeting and forecasting processes across all branches</li><li>Develop <b>financial models and forecasts (monthly / quarterly / annual)</b></li><li>Track performance against targets (sales, costs, margins, KPIs)</li><li>Analyze marketing spend, operational costs, and profitability by branch</li><li>Provide actionable insights to improve financial performance</li></ul><p><b>4. Compliance &amp; Regulatory</b></p><ul><li>Ensure compliance with <b>UAE VAT regulations</b> and <b>KSA ZATCA requirements</b></li><li>Prepare and submit VAT filings and tax documentation</li><li>Support audits (internal and external) and liaise with auditors</li><li>Maintain proper documentation and audit trails</li><li>Ensure adherence to internal financial policies and controls</li></ul><p><b>5. Cash Flow &amp; Treasury Management</b></p><ul><li>Monitor daily cash positions across all entities</li><li>Prepare <b>cash flow forecasts (weekly &amp; monthly)</b></li><li>Optimize payment schedules and manage supplier terms</li><li>Support cost control and cash preservation initiatives</li></ul><p><b>6. Internal Controls &amp; Process Improvement</b></p><ul><li>Develop and enforce <b>financial controls and SOPs</b></li><li>Identify inefficiencies and implement process improvements</li><li>Ensure proper approval workflows for expenses and payments</li><li>Support system optimization (Xero, reporting tools, dashboards)</li></ul><p><b>7. Business Partnering</b></p><ul><li>Work closely with <b>Operations, Marketing, HR, and Leadership teams</b></li><li>Support branch managers with financial insights and performance tracking</li><li>Provide guidance on budgeting, cost control, and profitability</li><li>Act as a key finance partner in business decision-making</li></ul><p><b>8. Systems &amp; Reporting Tools</b></p><ul><li>Maintain and optimize <b>Xero</b> and related financial systems</li><li>Support development of <b>dashboards and reporting tools (Excel, BI tools, AI tools)</b></li><li>Ensure data integrity across systems</li></ul><p><b>Key Deliverables / KPIs</b></p><ul><li>Timely and accurate monthly financial reports</li><li>Forecast accuracy vs. actual performance</li><li>Improved cost control and margin optimization</li><li>Strong compliance with VAT / tax requirements</li><li>Cash flow visibility and stability</li><li>Implementation of financial controls and SOPs</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor’s degree in Accounting, Finance, or related field</li><li>Professional certification preferred (<b>CPA / ACCA / CMA</b>)</li><li>Minimum <b>5–7 years of experience</b> in accounting and financial reporting</li><li>Experience in <b>multi-entity / multi-country environments</b></li><li>Experience in <b>UAE (mandatory)</b> and KSA (preferred) regulations</li><li>Strong experience with <b>Xero or similar accounting systems</b></li></ul><p><b>Why Join Furless Group</b></p><ul><li>Be part of a fast-growing, multi-entity business across UAE &amp; KSA</li><li>Exposure to strategic finance and expansion projects</li><li>Opportunity to build and shape finance processes from the ground up</li><li>Work closely with senior leadership on high-impact initiatives</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Skills &amp; Competencies</b></p><ul><li>Strong financial and analytical skills</li><li>High attention to detail and accuracy</li><li>Advanced Excel skills (financial modeling, reporting)</li><li>Commercial mindset with ability to translate data into insights</li><li>Strong organizational and time management skills</li><li>Ability to work in a fast-paced, scaling environment</li><li>Strong communication and stakeholder management skills</li></ul><p><b>Behavioral Attributes</b></p><ul><li>Proactive and solutions-oriented</li><li>High level of ownership and accountability</li><li>Structured and process-driven</li><li>Ability to challenge and improve existing processes</li><li>Team player with leadership potential</li></ul><p><br></p></div>

About the Role:Our client is seeking an experienced and commercially driven Commercial & Operations Head to support the leadership and growth of a leading retail furniture business in the UAE.<br>This role is responsible for driving operational excellence, maximizing sales performance, and ensuring a superior customer experience across multiple retail locations. The ideal candidate will bring strong leadership, deep retail expertise, and a proven ability to scale business operations in a competitive market.<br>About the requirements:Business Operations & Leadership: Support the General Manager in overseeing end-to-end business operations. Execute operational strategies aligned with growth and profitability objectives. Monitor business performance and implement corrective actions where required. Drive cross-functional coordination across retail, logistics, warehouse, and customer service. Lead and mentor store managers and department heads Sales & Commercial Management: Drive revenue growth through sales strategies and market expansion. Analyze KPIs, customer trends, and market performance. Optimize pricing, promotions, and merchandising initiatives. Build key relationships with customers, developers, suppliers, and corporate clients. Identify opportunities in retail, hospitality, and project sales segments Retail Store Operations: Ensure high standards in visual merchandising, service, and operational excellence. Monitor store KPIs such as conversion rates, ATV, and sales productivity. Enhance customer experience and brand positioning. Supply Chain & Inventory: Oversee inventory planning and stock optimization. Ensure efficient procurement, warehousing, and product delivery. Improve stock accuracy, turnover, and supply chain efficiency. Implement cost-effective inventory management processes Financial Management: Support budgeting, forecasting, and business planning processes. Monitor operational expenses and ensure cost control. Analyze financial and operational reports to guide decision-making. Drive profitability and margin improvement People Management: Recruit, develop, and retain high-performing teams. Set performance goals and conduct regular evaluations. Ensure compliance with UAE labor laws and HR best practices: Compliance & Governance<br>About you:Bachelor’s degree in Business Administration, Retail, Supply Chain, or related field MBA or relevant professional qualification is a plus8–15 years of retail experience, with at least 5 years in a senior leadership role Strong background in furniture, home furnishings, or interior retail sector Proven experience managing multi-store operations in the UAEStrong commercial acumen and track record of revenue growth In-depth knowledge of UAE retail market and consumer trends Excellent communication skills in English, Native English speaker will be an advantage.<br>About the Recruiter:Jasmine Puno - Recruitment Resourcer Manpower Middle East<br>Job Scams Notice:Your Safety and Data Security Matter to Us. Manpower Middle East is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact info@manpower-me.com

<h1>&nbsp;</h1><p>The Senior Manager – Brand Operations is responsible for driving the operational performance of assigned brands by ensuring excellence in retail execution, commercial performance, and cross-functional collaboration. The role focuses on optimizing store operations, improving profitability, enhancing customer experience, and ensuring consistent execution of brand standards across all retail channels.</p><hr><h1>Key Responsibilities</h1><h2>Brand Operations</h2><ul><li>Lead the day-to-day operational management of assigned brands to ensure alignment with business objectives.</li><li>Develop and implement operational strategies that improve efficiency, productivity, and profitability.</li><li>Ensure consistent execution of brand standards, operational policies, and company procedures across all locations.</li><li>Monitor operational performance and implement continuous improvement initiatives.</li></ul><h2>Commercial Performance</h2><ul><li>Drive sales performance and support the achievement of revenue and profitability targets.</li><li>Monitor key business metrics including sales, conversion, average transaction value (ATV), units per transaction (UPT), productivity, and store profitability.</li><li>Analyze business performance and recommend action plans to address opportunities and challenges.</li><li>Partner with Buying, Merchandising, and Planning teams to optimize product availability and inventory levels.</li></ul><h2>Retail Operations</h2><ul><li>Support store managers in achieving operational excellence and commercial objectives.</li><li>Conduct regular store visits and operational reviews to ensure compliance with company standards.</li><li>Oversee new store openings, refurbishments, relocations, and operational readiness.</li><li>Ensure effective implementation of promotions, campaigns, and seasonal initiatives.</li></ul><h2>Customer Experience</h2><ul><li>Champion a customer-centric culture across all stores.</li><li>Monitor customer feedback, service standards, and satisfaction metrics.</li><li>Implement initiatives that enhance the overall customer experience and brand perception.</li><li>Ensure consistent execution of visual merchandising and in-store brand standards.</li></ul><h2>Cross-Functional Collaboration</h2><ul><li>Work closely with Merchandising, Supply Chain, Marketing, Finance, HR, Visual Merchandising, and E-commerce teams to support business priorities.</li><li>Coordinate with internal stakeholders to resolve operational issues and improve service delivery.</li><li>Support the implementation of company-wide operational initiatives and transformation projects.</li></ul><h2>Financial & Operational Control</h2><ul><li>Support budgeting and operational planning for assigned brands.</li><li>Monitor operating expenses and identify cost optimization opportunities.</li><li>Ensure compliance with company policies, health & safety standards, and regulatory requirements.</li><li>Review operational risks and implement mitigation strategies.</li></ul><h2>Leadership & People Development</h2><ul><li>Lead, coach, and develop Brand Operations and Store Management teams.</li><li>Set performance objectives and conduct regular performance reviews.</li><li>Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.</li><li>Identify talent and support succession planning initiatives.</li></ul><h2>Reporting</h2><ul><li>Prepare weekly, monthly, and quarterly operational performance reports.</li><li>Present business updates, operational insights, and improvement plans to senior leadership.</li><li>Track KPIs and recommend corrective actions where necessary.</li></ul><hr><p>Key Performance Indicators (KPIs)</p><ul><li>Sales Achievement</li><li>Store Profitability</li><li>Operating Margin</li><li>Customer Satisfaction (NPS/CSAT)</li><li>Conversion Rate</li><li>Average Transaction Value (ATV)</li><li>Units Per Transaction (UPT)</li><li>Inventory Availability</li><li>Stock Loss / Shrinkage</li><li>Operational Compliance</li><li>Employee Engagement</li><li>Store Audit Scores</li></ul><hr><p>Qualifications</p><p>Education</p><ul><li>Bachelor's Degree in Business Administration, Retail Management, Operations Management, or a related field.</li><li>MBA or postgraduate qualification is an advantage.</li></ul><p>Experience</p><ul><li>8–10 years of experience in retail or brand operations.</li><li>Minimum 3–5 years in a managerial leadership role overseeing multiple stores or brands.</li><li>Experience managing cross-functional teams within a retail environment.</li><li>Strong understanding of retail KPIs, operational excellence, and commercial performance.</li></ul><hr>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>INTRODUCTION</b> <br></span><p>At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. &nbsp;&nbsp;</p><br> <p>We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.&nbsp;</p><br> <br><br><b>JOB PURPOSE</b> <br>We are hiring an <strong>Area Manager – Middle East Regions</strong> to lead Burberry's retail network across <strong>Saudi Arabia, Bahrain, Kuwait and Qatar</strong>, overseeing nine stores from our regional hub in Dubai. <strong>Based in Dubai, this role requires frequent travel across the region to support store teams, drive commercial performance and ensure a consistent Burberry experience in every market.</strong> Working closely with store leadership teams and regional partners, you will play a key role in strengthening client engagement, developing talent and delivering operational excellence across a diverse and evolving retail landscape. This is an opportunity for a hands-on leader to influence growth, build capability and help shape the future of Burberry across the Middle East.<br><br><br><b>RESPONSIBILITIES</b> <br> <ul> <li>Lead and inspire store leadership teams across nine stores, ensuring a consistent and elevated Burberry experience in every market.</li> <li>Drive commercial performance through strong business planning, performance analysis and locally relevant action plans.</li> <li>Develop Store Managers and future leaders through coaching, succession planning and ongoing capability building.</li> <li>Champion client engagement strategies, helping stores strengthen relationships with local customers and grow loyalty across the region.</li> <li>Ensure operational excellence through effective execution of brand standards, compliance requirements and regional initiatives.</li> <li>Travel regularly across Saudi Arabia, Bahrain, Kuwait and Qatar to support teams, build relationships and maintain strong market visibility.</li> </ul> <br><br><br><b>PERSONAL PROFILE</b> <br> <ul> <li>Experience leading multiple stores or a large flagship retail operation within a luxury, premium or service-led environment.</li> <li>Strong understanding of retail performance drivers, customer experience and talent development.</li> <li>Knowledge of Middle Eastern markets or experience working across multiple countries and cultures is highly valued.</li> <li>Hands-on and adaptable leadership style, with the ability to support teams of varying sizes, maturity and business complexity.</li> <li>Excellent communication and relationship-building skills, with the confidence to influence across functions and markets.</li> <li>Comfortable operating in a fast-changing environment and motivated by the opportunity to contribute to business recovery, growth and long-term success.</li> </ul> <br><br><br>Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.<br><br><br><br> </div>

Job Title: HR Executive / HR Specialist – Pharmacy Retail Experience Required: Minimum 2 years in Human Resources (Pharmacy Retail, Healthcare Retail, or Multi-site Retail required) Location: Dubai Department: Human Resources & Regulatory Operations Reports To: HR Manager / Head of Retail Operations Position Overview We are seeking a detail-oriented HR Professional with at least 2 years of HR experience to handle employee relations, recruitment, and regulatory license renewals across our retail pharmacy network. The ideal candidate will bridge standard HR operations with statutory healthcare compliance—ensuring that all store-level pharmacists and retail outlets remain fully licensed, compliant, and operationally ready. Key Responsibilities1. Professional Licensing & Compliance Management (Core Focus) Pharmacist License Renewals: End-to-end tracking, management, and timely renewal of individual professional health authority licenses (e.g., DHA, MOHAP, DOH/HAAD, or state boards) for all Registered and Assistant Pharmacists. Pharmacy Facility Licenses: Assist in tracking and coordinating store-level commercial and healthcare facility license renewals to prevent operational downtime. Compliance Audits: Maintain a real-time compliance tracker for license expiration dates, mal-practice insurance, and medical fitness certificates. 2. Talent Acquisition & Onboarding Healthcare Recruitment: Source, screen, and recruit candidates for roles including Registered Pharmacists, Pharmacy Technicians, Store Managers, and Sales Assistants. Pre-Hire Verification: Ensure new hires possess active eligibility or valid transferrable licenses before issuing formal employment offers. Onboarding & Induction: Conduct onboarding programs covering retail SOPs, customer service standards, labor laws, and regulatory guidelines.3. HR Operations & Shift Coordination Roster & Attendance Management: Partner with Area Managers to monitor shift schedules, leave requests, attendance, and overtime across multiple store locations. Personnel Records: Maintain updated digital and physical employee files containing contracts, visa documents, professional licenses, and certifications. Payroll Processing: Provide monthly payroll inputs, incorporating attendance data, shift differentials, sales incentives, and regulatory deductions.4. Employee Relations & Training Store Visits & Support: Regularly visit pharmacy locations to connect with staff, gather feedback, and resolve employee grievances promptly. Training Coordination: Organize required mandatory training sessions, including health authority updates, customer service quality, and product safety workshops. Key Requirements & Qualifications Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. Experience: Minimum 2 years of proven HR experience, with hands-on experience handling health authority portals and license renewal procedures. Regulatory Knowledge: Sound working knowledge of health authority licensing regulations (DHA/MOH/DOH or local state councils) and regional labor laws. Technical Skills: Proficiency in HRIS systems, document management software, advanced MS Excel (for tracker maintenance), and authority web portals. Key Attributes: High organizational ability, strong follow-up skills, and attention to compliance timelines to avoid regulatory penalties or practice gaps.

<ul><li><p>Supervise the day-to-day cleaning of shops across the malls.</p></li><li><p>Perform routine inspections of all front areas, back areas, and storerooms.</p></li><li><p>Schedule and supervise deep cleaning and any other projects.</p></li><li><p>Supervise and coordinate pest control, flowers, plants, and periodical deep cleaning operations in all areas of responsibility.</p></li><li><p>Maintain complete knowledge of correct maintenance and use of equipment.</p></li><li><p>Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.</p></li><li><p>Assign duties and coordinate breaks for assigned staff.</p></li><li><p>Ensure that assigned staff have reported to work, and also document any late or absent employees.</p></li><li><p>Prepare and distribute assignment worksheets to assigned staff and review priorities.</p></li><li><p>Clean shop areas in emergencies.</p></li><li><p>Plan vacation and leave days for all staff without affecting the operations.</p></li><li><p>Issue supplies/goods to staff at the beginning of the shift in order to control inventory.</p></li><li><p>Report all maintenance defects and follow up with Engineering.</p></li><li><p>Report all lost and found articles immediately to the cashier/shop manager.</p></li><li><p>Responsible for checking staff grooming and hygiene.</p></li><li><p>Complete all paperwork and closing duties before leaving.</p></li><li><p>Update Management about any damage, theft, or loss to company property.</p></li><li><p>Manage and train Housekeeping Attendants and other team members to ensure their performance meets the standards required.</p></li><li><p>Provide feedback on staff performance and report disciplinary problems to the HR manager.</p></li><li><p>Perform other tasks that might be assigned from time to time.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High school diploma or equivalent; additional certification in hospitality management is a plus.</p></li><li><p>Minimum of 5-7 years of experience in housekeeping, with at least 3 years in a supervisory role within a hotel or similar environment.</p></li><li><p>Proficient in cleaning techniques and equipment, with a strong understanding of health and safety regulations in the hospitality industry.</p></li><li><p>Fluency in English; proficiency in a second language is highly desirable to enhance guest communication.</p></li><li><p>Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, and Excel</p></li><li><p>Strong leadership skills with the ability to motivate and manage a diverse team effectively.</p></li><li><p>Excellent organizational skills, capable of prioritizing tasks and managing time efficiently in a fast-paced environment.</p></li><li><p>Detail-oriented with a keen eye for cleanliness, ensuring that all areas meet the highest standards.</p></li><li><p>Strong interpersonal skills to effectively communicate with guests, staff, and management, fostering a collaborative working environment.</p></li><li><p>Problem-solving abilities to address and resolve issues as they arise, maintaining smooth operations.</p></li></ul>

The Company<br><br>Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.<br><br>Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.<br><br>Job Description<br><br>As a Visual Merchandiser & Trainer with Hamilton, U. S., the position will be responsible to support the watch sales within our retail and wholesale account through visual merchandising and training. This role will oversee the visual representation of our Hamilton brand and products in all boutiques (retail and wholesale) within assigned Northeast Territory region. Visual Merchandiser & Trainer will also be responsible for maintaining training initiatives that will increase Hamilton brand and product knowledge. Tasks include the planning, organization, coordination, training and implementation of all Visual Merchandising measures that have been developed by the Hamilton.<br><br>This position is a field position.<br><br>Profile<br><br>Visual Merchandising Responsibilities<br><br> Implement and maintain visual merchandising standards across retail and wholesale store locations, ensuring compliance with Company guidelines and brand standards Conduct regular store visits to evaluate visual execution, providing on-the-spot adjustments and recommendations Contribute to achieving sales volume goals by ensuring effective presentations and maintenance of all product<br><br><br>categories, making sure that all stores are set up correctly during promotions and regular business.<br><br> Prepare and distribute communication materials related to visual displays in accordance with brand guidelines Manage vendor relationships by placing and following up on visual orders to ensure timely implementation and centralized mailing of visual materials to trade location Coordinate internal distribution of visual materials to stores, ensuring compliance and visibility Collaborate with retail locations, regional teams, and brand leadership to plan and execute floor sets, window displays, seasonal transitions, and promotional setups Identify visual merchandising opportunities within and outside stores, developing innovative window decoration ideas Create and maintain a photo library documenting boutique conditions before and after visits Provide recap reports summarizing store visit findings and improvement recommendations Assist Visual Manager and SIS Project Manager with identifying SIS opportunities and maintenance/renovation needs Lead first-class setup and decoration of brand-sponsored events, mono- and multi-brand related, to maximize visual impact Partner with management in planning and executing functional training, leadership development, product and sales training and other agreed training strategies<br><br><br>Training & Development Responsibilities<br><br> Facilitate training sessions for store managers and associates focused on current visual merchandising standards, product placement, and customer experience best practices Provide comprehensive communication and training programs to stores Partner with management on planning and executing functional, leadership, product, and sales training programs Provide ongoing coaching to store teams, identifying skill gaps and recommending development initiatives Foster strong relationships with store teams to support adoption of visual and training standards<br><br><br>Additional Responsibilities<br><br> Monitor regional business trends, competitor trends by reading and understanding business reports and identify potential opportunities to support sales growth Perform other duties as assigned by management<br><br><br>Requirements<br><br>Education and Experience Requirements <br><br> High School Diploma or GED required; College degree preferred 2-3 years of retail visual merchandising experience, preferably in specialty goods, jewelry, or watches Strong verbal and written communication skills Proficient in Microsoft Word, Excel, and Power Point Valid driver’s license required Proven ability to coach and train diverse teams in a fast-paced retail environment Strong eye for design, layout, and brand storytelling through product presentation Ability to prioritize multiple responsibilities and thrive in a dynamic, fast-paced environment The work schedule will vary from Monday through Friday and may include an occasional weekend Ability to domestically and internationally up to 80-85% of the time (minimum 4 days per workweek)<br><br><br>Physical Requirements: <br><br>This is primarily active position which requires the Visual Merchandiser & Trainer to move about the various locations while continuously climbing ladders, bending, stooping, lifting, reaching, moving and carrying up to 40 lbs. There is frequent travel to multiple retail locations within assigned territory. The position requires the ability to operate motor vehicles, computers and tablets, communicate clearly, and engage physically with visual merchandising setups. Finger dexterity is necessary. Occasional evening or weekend work to support store openings, seasonal transitions, or special events.<br><br>Additional Skill Requirements: <br><br> Strong organizational, project management, and problem-solving skills Confident communicator and presenter Self-motivated, proactive, and a quick learner Ability to work independently and as part of a team Ability to remain engaged and responsive when working remotely Flexibility to work extended hours when required Willingness to accept feedback and continuously improve<br><br><br>This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties of the Visual Merchandiser & Trainer. Duties, responsibilities and activities may evolve or change at any time<br><br>with or without notice.<br><br>Compensation & Benefits<br><br>The annual base salary range for this position is $70,000–$77,000. Actual compensation will be determined based on factors such as experience and skills. This position is also eligible for an annual bonus.<br><br>The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.<br><br>Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution) Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution) Company paid life insurance and Long Term Disability18 days of PTO per year Special bucket of sick time per year extended paid time for medical, parental and military leave Holiday pay Voluntary FSA, STD, Accident/Hospital Indemnity insurance Employee product discount<br><br><br>For more information please see https://transparency-in-coverage.uhc.com/<br><br>#SGUSC<br><br>Job Location: New York NY, United States (New York)<br><br>Company Address: The Swatch Group (U. S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span><strong>Strategy</strong></span><br><span>• &nbsp; &nbsp;Strategies for Revenue generation and business development</span><br><span>• &nbsp; &nbsp;Business objectives and goals</span><br><span>• &nbsp; &nbsp;Drive the Digital Agenda</span></p><br><br> <p><span><strong>Business</strong></span><br><span>Acquisition &amp; Sales Management</span><br><span>• &nbsp; &nbsp;Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</span><br><span>• &nbsp; &nbsp;Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</span><br><span>• &nbsp; &nbsp;Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.</span><br><span>• &nbsp; &nbsp;Achieve “best in class” productivity in order to maximize the efficacy of the sales process.</span><br><span>• &nbsp; &nbsp;Achieve the budgeted cross sell targets, consistency and penetration.</span><br><span>• &nbsp; &nbsp;Aggressive Sales call plans to acquire large prospective customers through referrals.</span><br><span>• &nbsp; &nbsp;Ensure coverage of customer base in accordance with the approved contact plans.</span><br><span>• &nbsp; &nbsp;Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</span><br><span>• &nbsp; &nbsp;Maintain and update customer information on C Manager. Accurate and timely generation of reports.</span><br><span>• &nbsp; &nbsp;Activation of dormant accounts.</span><br><span>• &nbsp; &nbsp;Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Customer Relationship Building</strong></span><br><span>• &nbsp; &nbsp;Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</span><br><span>• &nbsp; &nbsp;Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• &nbsp; &nbsp;Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• &nbsp; &nbsp;Manage the portfolio to de-risk against attrition and achieve stability of book.</span><br><span>• &nbsp; &nbsp;Have complete knowledge of the customer base in terms of the profile, demographics &amp; psychographics and assets in the Bank and in other places.</span><br><span>• &nbsp; &nbsp;Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br> <p><span><strong>Processes</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance of laid down process and procedures.</span><br><span>• &nbsp; &nbsp;Facilitate and Implement work process improvements.</span><br><span>• &nbsp; &nbsp;To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span><br><br><span><strong>People &amp; Talent&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Lead through example and build the appropriate culture and values. &nbsp;Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• &nbsp; &nbsp;Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• &nbsp; &nbsp;Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• &nbsp; &nbsp;Responsibility to review team structure/capacity plans.</span><br><span>• &nbsp; &nbsp;Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br> <br><p><br><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• &nbsp; &nbsp;Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• &nbsp; &nbsp;Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• &nbsp; &nbsp;Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• &nbsp; &nbsp;Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• &nbsp; &nbsp;Read, understand and comply with all provisions of the Group Code of Conduct.</span><br><br><span><strong>Governance&nbsp;</strong></span><br><span>• &nbsp; &nbsp;To be able to detect any suspicious transactions, Money laundering, forgeries etc&nbsp;</span><br><span>• &nbsp; &nbsp;Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.&nbsp;</span><br><span>• &nbsp; &nbsp;Ensure all GPS standards are followed and adhered.</span><br><br><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• &nbsp; &nbsp;Obtain Security &amp; Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• &nbsp; &nbsp;Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• &nbsp; &nbsp;Customer Service Manager - WM - for Product services to the customers</span><br><span>• &nbsp; &nbsp;Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• &nbsp; &nbsp;Branch Managers - Implementation of sales strategies</span><br><span>• &nbsp; &nbsp;Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• &nbsp; &nbsp;Country Money Laundering Prevention Officer.</span><br><span>External</span><br><span>• &nbsp; &nbsp;Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br> <p><span><strong>Other Responsibilities</strong></span><br><span>• &nbsp; &nbsp;Ability to maintain a highly decent professional environment in the Priority Centre.&nbsp;</span><br><span>• &nbsp; &nbsp;Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Manage Conduct&nbsp;</span><br><span>• &nbsp; &nbsp;Manage Risk</span><br><span>• &nbsp; &nbsp;Manage People</span><br><span>• &nbsp; &nbsp;Spot Opportunities</span><br><span>• &nbsp; &nbsp;Solve Problems</span><br><span>• &nbsp; &nbsp;Take the Lead</span><br><span>• &nbsp; &nbsp;Build Resilience</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;University Graduate.</span><br><span>• &nbsp; &nbsp;Relevant experience in sales and relationship management.</span><br><span>• &nbsp; &nbsp;Experience in handling all Banking &amp; Investment Products.</span><br><span>• &nbsp; &nbsp;Demonstrated ability in sales planning.</span><br><span>• &nbsp; &nbsp;Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• &nbsp; &nbsp;Networking ability to manage interdepartmental deliverables.</span><br><span>• &nbsp; &nbsp;Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</span><br><span>• &nbsp; &nbsp;Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• &nbsp; &nbsp;Computer literacy at the user level.</span><br><span>• &nbsp; &nbsp;Adapting to multi-cultural environment.</span><br><span>• &nbsp; &nbsp;In-depth knowledge of capital markets and financial planning.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The general/company manager will serve as the principal executive responsible for the overall management, commercial performance, operational continuity, and organizational advancement of the construction division. The role provides direct oversight of all management functions within the division, including branch operations across the country, ensuring that corporate objectives, operational standards, and strategic priorities are consistently upheld throughout the organization. The position carries accountability for unifying the efforts of all departments, branches, projects, and support functions under a common direction while safeguarding profitability, client confidence, regulatory compliance, and sustainable growth.</p><p>Job Description:</p><ol type="1"><li><p>Strategic Leadership &amp; Business Growth</p></li></ol><p>a. Develop and execute the company's strategic agenda in alignment with approved business objectives.</p><p>b. Identify pathways for growth, diversification, and market penetration that contribute to long-term sustainability.</p><p>c. Advance initiatives that strengthen organizational capability, competitive standing, and commercial relevance.</p><p>d. Convert executive vision into actionable business plans and measurable achievements. e. Anticipate industry developments and position the company to capitalize on emerging opportunities.</p><ol type="1"><li><p>Operational Management</p></li></ol><p>a. Exercise overall managerial oversight of the Construction Division, including all branches, projects, facilities, and operational units established across the Emirates of the UAE.</p><p>b. Direct and coordinate the activities of department managers, branch managers, project managers, and functional heads to ensure organizational alignment and operational consistency.</p><p>c. Ensure corporate policies, management directives, operational procedures, and quality standards are uniformly implemented across all locations.</p><p>d. Maintain visibility over the performance, resource requirements, and operational effectiveness of each branch and business unit.</p><p>e. Facilitate collaboration between head office functions and branch operations to achieve seamless execution and efficient service delivery.</p><p>f. Ensure projects, services, and contractual commitments are delivered in accordance with approved schedules, budgets, quality expectations, and client requirements.</p><p>g. Promote the optimum deployment of manpower, equipment, facilities, and support resources throughout the division.</p><p>h. Resolve operational constraints and organizational challenges that may affect productivity, profitability, or business continuity.</p><ol type="1"><li><p>Commercial Stewardship &amp; Financial Sustainability</p></li></ol><p>a. Direct the preparation and administration of annual budgets, forecasts, and financial plans.</p><p>b. Monitor financial performance and ensure prudent utilization of company resources.</p><p>c. Review financial indicators, cost structures, and operational expenditures to enhance profitability and value creation.</p><p>d. Recommend measures that strengthen financial resilience and commercial performance. e. Support revenue generation initiatives through informed planning and resource optimization.</p><ol type="1"><li><p>Market Development &amp; Stakeholder Engagement</p></li></ol><p>a. Cultivate relationships with clients, consultants, suppliers, government entities, and strategic partners.</p><p>b. Represent the company in negotiations, commercial discussions, industry forums, and high-level engagements.</p><p>c. Pursue opportunities that expand the company's portfolio, client base, and geographic presence.</p><p>d. Support tendering, proposal development, and contractual negotiations that advance business objectives.</p><p>e. Safeguard client confidence through responsive engagement and dependable service delivery.</p><ol type="1"><li><p>Governance, Compliance &amp; Corporate Safeguards</p></li></ol><p>a. Establish measures that protect the company against operational, financial, contractual, legal, and reputational exposures.</p><p>b. Develop and maintain business continuity and organizational resilience frameworks.</p><p>c. Ensure adherence to applicable legislation, regulatory requirements, contractual obligations, and company policies.</p><p>d. Maintain robust governance practices, internal controls, and accountability mechanisms. e. Promote ethical conduct and responsible decision-making throughout the organization. 6. Quality, Heath, Safety &amp; Environmental Responsibility (QHSE)</p><p>a. Promote a culture where quality, safety, and environmental responsibility form part of everyday operations.</p><p>b. Monitor organizational performance against established standards and initiate corrective actions where necessary.</p><p>c. Encourage preventive practices that minimize incidents, defects, and operational disruptions.</p><p>d. Support sustainable practices that enhance organizational credibility and long-term performance.</p><ol type="1"><li><p>Organizational Capability &amp; Leadership Development</p></li></ol><p>a. Provide direction and guidance to department managers and key personnel.</p><p>b. Foster a professional environment characterized by accountability, collaboration, and continuous advancement.</p><p>c. Oversee talent development, succession readiness, and workforce planning initiatives.</p><p>d. Conduct performance reviews and support the development of future organizational leaders.</p><p>e. Encourage innovation, ownership, and continuous improvement across all levels of the company.</p><ol type="1"><li><p>Business Intelligence &amp; Performance Management</p></li></ol><p>a. Evaluate operational, financial, and organizational information to support sound business decisions.</p><p>b. Establish and monitor meaningful performance indicators across all departments and business functions.</p><p>c. Review dashboards, reports, and analytical findings to identify trends, opportunities, and areas requiring intervention.</p><p>d. Present concise business assessments, strategic recommendations, and performance updates to the CEO.</p><p>e. Maintain transparent communication channels that support informed decision-making and organizational alignment.</p><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Bachelor's Degree in Civil Engineering, Construction Management, Business Administration, or a related discipline. Professional certifications or advanced studies in business management, corporate leadership, project management, finance, or data analytics shall be considered advantageous. Experience: Minimum ten (10) years of progressively responsible leadership experience within the construction, industrial, infrastructure, or related sectors. Demonstrated experience overseeing multidisciplinary teams, operational functions, and commercial activities. Proven track record in managing large-scale projects, business growth initiatives, and organizational performance. Technical Proficiency : Strong understanding of construction operations, project execution methodologies, and commercial management principles. Proficiency in Microsoft Office applications and business reporting tools. Familiarity with enterprise systems and project management platforms such as SAP, Primavera P6, AutoCAD, Revit, or equivalent solutions is desirable. Ability to interpret financial, operational, and performance data for executive decision-making.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Title: Sales Executive – Food &amp; Beverages (HORECA &amp; Modern Trade)</p><p><b>Location:</b> United Arab Emirates (UAE)</p><p><b>Industry:</b> Food &amp; Beverage (F&amp;B) / Fast-Moving Consumer Goods (FMCG)</p><p><b>Reports To:</b> Sales Manager / Area Sales Manager </p><p><br></p><p><br></p><p>Job Summary</p><p>We are seeking an aggressive, results-driven <b>Sales Executive</b> with extensive hands-on experience in both <b>HORECA</b> (Hotels, Restaurants, Cafés, Catering) and <b>Modern Trade</b> (Hypermarkets, Supermarkets, Co-ops) channels across the UAE. The ideal candidate will leverage existing network connections with chefs, procurement managers, and retail category buyers to expand product distribution, maximize shelf space, secure corporate listing agreements, and hit aggressive volume targets. </p><p><br></p><p><br></p><p>Key Responsibilities</p><p><br></p><p><b>1. HORECA Channel Management</b></p><ul><li><b>Business Development:</b> Prospect and onboard new HoReCa accounts including 4/5-star hotels, high-end restaurants, cloud kitchens, and catering companies across the Emirates. </li><li><b>Relationship Management:</b> Build deep, trust-based partnerships with Executive Chefs, F&amp;B Directors, and Procurement Managers to ensure our products are preferred in menus and kitchens. </li><li><b>Menu Engineering &amp; Trials:</b> Organize product tastings, demonstrations, and culinary trials to present technical or quality advantages of our F&amp;B portfolio.</li></ul><p><br></p><p><b>2. Modern Trade Channel Management</b></p><ul><li><b>Key Account Execution:</b> Maintain operational relationships with store managers and category buyers at major retail chains (e.g., Carrefour, Lulu, Spinneys, Choithrams).</li><li><b>Merchandising &amp; Visibility:</b> Ensure optimal product visibility, share of shelf, and execution of planograms at the store level.</li><li><b>Promotional Execution:</b> Implement off-shelf displays, end-caps, and seasonal trade marketing activations to maximize consumer off-take. </li></ul><p><br></p><p><b>3. Operational Excellence &amp; Strategy</b></p><ul><li><b>Pipeline &amp; Forecasting:</b> Track daily sales activities, outstanding opportunities, and client orders via CRM tools. [</li><li><b>Collections Management:</b> Take ownership of credit control by ensuring timely payment collections from accounts in strict compliance with company credit policies. </li><li><b>Market Intelligence:</b> Monitor competitor pricing, listing strategies, and new product launches, providing immediate feedback to management. </li></ul><p><br></p><p><br></p><p>Requirements &amp; Qualifications</p><ul><li><b>Experience:</b> Minimum <b>2 to 5 years of proven F&amp;B sales experience within the UAE market</b>, simultaneously handling HORECA and Modern Trade portfolios.</li><li><b>Local Network:</b> A strong, verified active database of hospitality buyers and retail category managers in the UAE.</li><li><b>Mobility:</b> <b>Must possess a valid UAE Driving License</b> and a personal vehicle (fuel/travel allowances provided).</li><li><b>Language Skills:</b> Fluent command of English is mandatory. Fluency in Arabic or Hindi/Urdu is highly advantageous for regional trade communication.</li><li><b>Product Knowledge:</b> Solid understanding of food storage categories (frozen, chilled, ambient, or dry goods depending on the inventory).</li><li><b>Education:</b> Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field. </li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>A Sales Executive in the UAE's HORECA and Modern Trade sectors must combine strategic relationship management with tactical commercial execution. Success requires driving product listings and bulk sales across major retail chains, hotels, and catering companies. Critical skill sets include: </p><p><br></p><p>1. Modern Trade (Hypermarkets &amp; Supermarkets)</p><ul><li><b>Key Account Management:</b> Building relationships with buyers and category managers at key retailers.</li><li><b>Space &amp; Merchandising Optimization:</b> Negotiating prime shelf space, end-caps, and secondary displays.</li><li><b>Trade Marketing Execution:</b> Planning, deploying, and tracking in-store promotions, sampling, and discounting campaigns.</li></ul><p><br></p><p>2. HORECA (Hotels, Restaurants, &amp; Cafes)</p><ul><li><b>B2B Solution Selling:</b> Pitching food, beverage, or equipment solutions to executive chefs, F&amp;B directors, and procurement managers.</li><li><b>Menu Engineering &amp; Product Knowledge:</b> Understanding ingredient margins and pairing products with client menu requirements.</li><li><b>Volume &amp; Contract Negotiation:</b> Securing long-term supply agreements while balancing pricing and credit terms. </li></ul><p><br></p><p>3. Core Competencies</p><ul><li><b>UAE Market Awareness:</b> Deep understanding of the localized F&amp;B landscape, competitor pricing, and regional import/distribution channels.</li><li><b>Commercial Acumen:</b> Strong numerical skills to calculate margins, manage account receivables (A/R), and ensure on-time payments.</li><li><b>Tech Proficiency:</b> Using CRM tools and ERP software to forecast sales, track KPIs, and log daily customer visits.</li><li><b>Communication Skills:</b> Fluency in English and often Arabic, Hindi, or Malayalam to communicate with a diverse B2B network. </li></ul><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLESUMMARY:</strong></p><br><br><p>The Operations Coordinator plays a central role in supporting the smooth, efficient, and consistent execution of Ladurée'sregionaloperations.Working closelywiththeRegionalOperationsDirector,OperationsManager, andcross- functionally with the Regional Savory Head Chef, Regional Head Pastry Chef, Regional Quality Assurance Manager, Regional Marketing Manager, and Regional Training Manager, this role ensures effective coordination, communication, and follow-up across multiple business functions.</p><br><br><br><p>The Operations Coordinator serves as the administrative and operational backbone of the regional leadership team, supportingkeyprojects, ensuringadherencetocompanystandards,andfacilitatingtheflowofinformationbetween stores, departments, and management.</p><br><br><br><p>Assist the FS CEO in any administrative request.</p><br><br><br>SCOPE:<br><ul><li><strong>Operational Support -</strong>Provides comprehensive administrative and logistical support to regional operations leadership,ensuringsmoothcommunication,efficientprocesses,andeffectiveexecutionofdailyoperational activities.</li><li><strong>CulinaryCoordination(Savory&amp;PastryDepartments)-</strong>Facilitatescoordinationbetweensavoryandpastryteams to ensure consistent recipe management, menu updates, product launches, and adherence to Ladurée's culinary standards across all locations.</li><li><strong>Quality Assurance Support -</strong>Assists the Quality Assurance Manager in maintaining food safety, hygiene, and compliance standards through documentation, reporting, and follow-up on audit actions across all outlets</li><li><strong>MarketingCoordination-</strong>SupportstheRegionalMarketingManagerinexecutingcampaigns,productlaunches,and in-store activations while ensuring brand consistency and effective communication across all locations.</li><li><strong>Training&amp;DevelopmentSupport-</strong>CollaborateswiththeRegionalTrainingManagertocoordinatetrainingprograms, track completion, and ensure consistent development and compliance across all teams.</li><li><strong>Communication&amp;Coordination-</strong>Servesasthecentralpointofcontactbetweenregionalteamsandstores,ensuring clear communication, timely information flow, and effective coordination of projects and initiatives.</li><li><strong>Administrative&amp;ProjectCoordination-</strong>Overseesandstreamlinesadministrativetasksandcross-departmental projects to ensure efficient execution, proper documentation, and timely completion of all regional initiatives.</li></ul><br>SPECIFICDUTIES&amp;RESPONSIBILITIES:<br>OperationsSupport<ul><li>Provide daily administrative and logistical support to the Regional Management team ( Operations, Culinary, Training, QA ), including scheduling meetings, preparing / consolidating reports, maintaining follow up trackers | audit / complaints action plans | Opening Critical paths.</li><li>Coordinate general communication and information flow from stores | territory management to Regional office DIP and support departments.</li><li>Coordinate the staff onboarding between HR / OPS / Training.</li><li>Assist with the tracking / consolidation of business reviews, operational audits, performance presentations, Brand Operational audits, action plans.</li><li>Maintain and update regional dashboards, store contact lists, SOP archives, and operational calendars.</li><li>Consolidate and Circulate KPIs reports ( health cards / complaints / google review ) to management.</li><li>Maintain information cards for every locations.</li><li>Ensure the projects completion cards are signed by all functions.</li><li>Maintain an organized electronic filing system ensuring all operational documents are accessible and up to date.</li><li>Track deadlines for ongoing initiatives and proactively remind teams of deliverables and time lines.</li><li>Ensure you track compliance of regional governmental licenses in each territory.</li><li>Creation of the export product labels for DIP.</li><li>Consolidation of internal presentations / information for leadership meetings, performance reviews, and audits.</li><li>Consolidate the ISO 22000 documentation from the different sections to ensure compliance records at audit time.</li></ul>Marketing&amp;BrandCoordination<ul><li>SupporttheRegionalMarketingManagerwiththestores / market coordination ofcampaignrollouts,seasonalproduct launches, and in-store activations.</li></ul>Training&amp;TalentDevelopmentSupport<ul><li>Coordinate regional training calendars, schedules and invitations.</li><li>Arrange training rooms, equipment, materials, travel and accommodation. (if required)</li><li>Maintain accurate employee and training records for every country on TalentLMS.</li><li>Enroll employees in TalentLMS and manage user accounts, learning assignments, and completion records. (if I'm unavailable due to training or travelling)</li><li>Follow up with Country Managers and Store Managers on overdue training updating training trackers, store files and compliance records.</li><li>Assist the Regional Training Manager in preparing weekly and monthly training completion reports.</li><li>Collect attendance sheets, assessments, feedback forms and signed acknowledgements to maintain the Training hours per employee KPI</li><li>Maintain version control so stores only use the latest approved documents.</li><li>Track 30-, 60- and 90-day onboarding progress.</li><li>Consolidate Mystery Shopper, audit and performance information for training analysis.</li><li>Organise feedback surveys and consolidate participant feedback.</li></ul><br>HRSupport<ul><li>Administer medical insurance and life insurance for UAE Team. Handle regional business travel arrangements along with employee annual leave tickets for UAE team.</li><li>Office Administration-oversee day-to-day office operations by Manager office supplies, and overwhelming cleaning and security staff attendance and task assurance.</li><li>Lead the get togethers, quarterly town halls and occasion celebrations in the office.</li><li>Lead the monthly company newsletter with coordination of all functions.</li></ul><br>SKILLS&amp;COMPETENCIES:<p><strong>OperationalKnowledge:</strong>Strongunderstandingoffood&amp;beverageoperations,preferablyinapremiumor luxury environment.</p><br><br><p><strong>Communication:</strong>Excellent written and verbal communication skills in English (French or Arabic a plus).</p><br><br><p><strong>Organization:</strong>Exceptional multitasking, prioritization, and time-management skills.</p><br><br><p><strong>TechnicalSkills:</strong>AdvancedproficiencyinMicrosoftOfficeSuite(Excel,PowerPoint,Word),andknowledgeof learning management or POS systems and AI.</p><br><br><p><strong>Attention to Detail:</strong>High accuracy and thoroughness in documentation and reporting.</p><br><br><p><strong>Interpersonal Skills:</strong>Professional, collaborative, and capable of building strong cross-functional relationships.</p><br><br><p><strong>Discretion:</strong>Handles sensitive information with professionalism and confidentiality.</p><br><br><p><strong>Adaptability:</strong>Thrives in a dynamic, fast-paced environment and adjusts quickly to changing priorities.</p><br><br><br>QUALIFICATIONS&amp;EXPERIANCE:<p>Bachelor'sdegreeinBusinessAdministration,HospitalityManagement,orrelatedfield.</p><br><br><p><strong>Minimum3-5years</strong>ofexperienceinanoperations,administrative,orcoordinationrolewithin the</p><br><br><p><strong>F&amp;Borhospitalityindustry</strong>(luxurybrandexperiencepreferred).</p><br><br><p>Provenabilitytomanagemultiplestakeholdersandprojectssimultaneously.</p><br><br><p>Exposuretocross-functionalcollaborationbetweenculinary,marketing,andoperationsteams</p><br><br> <br><br> </div>

Job Summary<br><br>To support the Senior/Associate Director in revenue generation, customer acquisition, relationship deepening, portfolio growth and business development across both the Premium and Priority Banking segments through a dedicated virtual engagement model. The Assistant Relationship Manager (Virtual) is responsible for managing and servicing an assigned portfolio of Premium and Priority Banking customers through proactive telephone, video and digital engagement channels. The role will execute a disciplined Contact Management Plan to deepen customer relationships, enhance customer experience, identify financial needs and deliver appropriate banking, wealth, insurance and investment solutions. The role will support the growth of Priority Banking by developing Premium Banking customers towards Priority qualification through consistent customer engagement, portfolio reviews, needs-based conversations and wallet share expansion. The role will also ensure existing Priority Banking customers remain actively engaged, serviced and retained through regular relationship reviews and proactive outreach. The Assistant Relationship Manager (Virtual) acts as the primary virtual point of contact for assigned customers and is responsible for maintaining high levels of customer activity, relationship penetration, service excellence and sales productivity while adhering to all regulatory, compliance and conduct requirements. The role forms a critical part of the ARM Channel operating model and serves as a key enabler for customer servicing, acquisition, retention, portfolio growth and Priority Banking qualification across the Premium and Priority customer segments. This role forms part of the UAE National Talent Development pathway within Priority Banking and provides a structured progression route to Assistant Relationship Manager, Associate Relationship Manager and Senior Associate Relationship Manager positions within the ARM Channel.<br><br>Key Responsibilities<br><br>Strategy<br><br>Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director. Update & maintain all MIS (Calls, Prospects, Attritions etc.). Maintain and update customer information on CEMS. Accurate and timely generation of reports. Activation of dormant accounts. Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications. Conduct proactive outbound calling activities to Premium and Priority Banking customers in accordance with the Contact Management Plan. Identify customer needs and opportunities through regular customer engagement and financial conversations Generate opportunities across Investments, Insurance, Deposits, Liabilities and Wealth Management solutions. Support acquisition and retention activities through virtual engagement channels. Identify Premium Banking customers with Priority qualification potential and actively support their progression into Priority Banking. Increase customer wallet share, Assets Under Management and product penetration through structured customer engagement. Execute daily calling activities to drive customer servicing, relationship deepening and business generation.<br><br>Business<br><br>Acquisition & Sales Management<br><br>Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director. Update & maintain all MIS (Calls, Prospects, Attritions etc.). Maintain and update customer information on CEMS. Accurate and timely generation of reports. Activation of dormant accounts. Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications. Conduct proactive outbound calling activities to Premium and Priority Banking customers in accordance with the Contact Management Plan. Identify customer needs and opportunities through regular customer engagement and financial conversations. Generate opportunities across Investments, Insurance, Deposits, Liabilities and Wealth Management solutions. Support acquisition and retention activities through virtual engagement channels. Identify Premium Banking customers with Priority qualification potential and actively support their progression into Priority Banking. Increase customer wallet share, Assets Under Management and product penetration through structured customer engagement. Execute daily calling activities to drive customer servicing, relationship deepening and business generation.<br><br>Customer Relationship Building<br><br>Build and deepen relationships with existing Priority Customers. Build and deepen relationships with Premium Banking customers to support future Priority qualification. Effectively meeting customer expectations and handling/reduction of customer complaints. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. Serve as the one-point contact to the High-Net-Worth customers of the Bank. Conduct regular customer reviews through telephone, video and digital engagement channels. Develop long-term customer relationships through consistent and proactive engagement. Support customer retention and relationship growth across both Premium and Priority Banking portfolios. Ensure customers receive timely servicing and relevant financial solutions aligned to their needs and objectives.<br><br>Processes<br><br>Ensure compliance of laid down process and procedures. Facilitate and Implement work process improvements. To ensure compliance with Global Process Standards on Customer Data Confidentiality. Ensure all customer interactions are accurately documented within approved Bank systems. Maintain quality customer engagement standards across all virtual communication channels. Execute customer contact activities in line with the Contact Management Plan and applicable service standards.<br><br>People & Talent<br><br>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibly delegate work to staff, providing coaching and support where required. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Participate actively in learning, certification and development programmes. Support the development of UAE National talent and contribute positively to the ARM talent pipeline.<br><br>Risk Management<br><br>Ensure KYC/AML updates, proper zero error documentation. Updating the C-Manager, adhering to the Contact Management Plan. Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same. Read, understand and comply with all provisions of the Group Code of Conduct. Ensure all virtual customer interactions are conducted in accordance with approved sales processes, regulatory requirements and customer suitability standards. Maintain accurate records of customer conversations, recommendations and engagement activities.<br><br>Governance <br><br>To be able to detect any suspicious transactions, Money laundering, forgeries etc. Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. Ensure all GPS standards are followed and adhered. Ensure all customer engagement activities conducted through telephone and digital channels comply with internal governance standards and regulatory requirements.<br><br>Regulatory & Business Conduct<br><br>Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Good knowledge of group policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct. Ensure fair customer outcomes through all customer interactions and recommendations. Adhere to customer suitability, sales quality and conduct requirements during all virtual engagements.<br><br>Key stakeholders<br><br>Internal<br><br>Product Manager – Priority Banking – for Launch and implementation of product campaigns. Customer Service Manager – WM – for Product services to the customers. Unit Heads – Treasury – Implementation of sales strategies. Branch Managers – Implementation of sales strategies. Marketing Manager – WM – Coordinate marketing and research activities. Country Money Laundering Prevention Officer. Assistant Relationship Managers. Associate Relationship Managers. Senior Associate Relationship Managers. Team Leaders. Priority Banking and Wealth Management teams.<br><br>External<br><br>Existing and Prospective Customers – for Acquisition and retention of business. Premium Banking Customers. Priority Banking Customers.<br><br>Other Responsibilities<br><br>Ability to maintain a highly decent professional environment within the Priority Centre. Educate Clients on using of other delivery channels. Conduct structured outbound customer engagement activities on a daily basis. Support customer servicing, acquisition, retention and portfolio growth through virtual engagement. Support qualification of Premium Banking customers into Priority Banking. Drive customer activity, relationship deepening and customer satisfaction through proactive customer contact. Act as an ambassador of the Priority Banking proposition through every customer interaction.<br><br>Skills And Experience<br><br>Manage Conduct Manage Risk Manage People Spot Opportunities Solve Problems Take the Lead Build Resilience<br><br>Qualifications<br><br>University Graduate. Relevant experience in relationship management, virtual relationship management, wealth management, contact centre banking, customer engagement or financial services. Experience in handling all Banking Customer Services & Investment Products. Strong communication and negotiation skills with the ability to influence outcomes. Excellent telephone-based relationship management and customer engagement skills. Networking ability to manage interdepartmental deliverables. Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community. Proficiency in Computers. Proficiency in CRM, customer engagement and digital communication platforms. Adapting to multi-cultural environment. Good knowledge of banking practises and regulations. Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice. Strong understanding of Premium and Priority Banking customer propositions. UAE National preferred. Arabic language capability preferred.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><strong><span>Strategy</span></strong><br><span>• &nbsp; &nbsp;Supporting the Senior/Associate Director for Revenue generation and business development. Drive the Digital Agenda&nbsp;</span></p><br><br> <p><strong><span>Business</span></strong></p><br><br> <p><strong><span>Acquisition &amp; Sales Management</span></strong><br><span>• &nbsp; &nbsp;Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director.&nbsp;</span><br><span>• &nbsp; &nbsp;Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director</span><br><span>• &nbsp; &nbsp;Update &amp; maintain all MIS (Calls, Prospects, Attritions etc.)</span><br><span>• &nbsp; &nbsp;Maintain and update customer information on CEMS. Accurate and timely generation of reports.</span><br><span>• &nbsp; &nbsp;Activation of dormant accounts.</span><br><span>• &nbsp; &nbsp;Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br> <p><strong><span>Customer Relationship Building</span></strong><br><span>• &nbsp; &nbsp;Build and deepen relationships with existing Priority Customers&nbsp;</span><br><span>• &nbsp; &nbsp;Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• &nbsp; &nbsp;Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• &nbsp; &nbsp;Have complete knowledge of the customer base in terms of the profile, demographics &amp; psychographics and assets in the Bank and in other places.</span><br><span>• &nbsp; &nbsp;Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br><b>Key Responsibilities</b> <br><p><strong><span>Processes</span></strong><br><span>• &nbsp; &nbsp;Ensure compliance of laid down process and procedures.</span><br><span>• &nbsp; &nbsp;Facilitate and Implement work process improvements.</span><br><span>• &nbsp; &nbsp;To ensure compliance with Global Process Standards on Customer Data Confidentiality.<br></span><span><strong>People &amp; Talent</strong>&nbsp;</span><br><span>• &nbsp; &nbsp;Lead through example and build the appropriate culture and values. &nbsp;Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• &nbsp; &nbsp;Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• &nbsp; &nbsp;Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• &nbsp; &nbsp;Responsibility to review team structure/capacity plans.</span><br><span>• &nbsp; &nbsp;Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br> <p><strong><span>Risk Management</span></strong><br><span>• &nbsp; &nbsp;Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• &nbsp; &nbsp;Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• &nbsp; &nbsp;Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• &nbsp; &nbsp;Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• &nbsp; &nbsp;Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• &nbsp; &nbsp;Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br> <br><p><strong><span>Governance&nbsp;</span></strong></p><br><br> <p><span>• &nbsp; &nbsp;To be able to detect any suspicious transactions, Money laundering, forgeries etc&nbsp;</span><br><span>• &nbsp; &nbsp;Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.&nbsp;</span><br><span>• &nbsp; &nbsp;Ensure all GPS standards are followed and adhered.</span></p><br><br> <p><strong><span>Regulatory &amp; Business Conduct&nbsp;</span></strong><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span></p><br><br> <p><strong><span>Key stakeholders</span></strong><br><strong><span>Internal:</span></strong><br><span>• &nbsp; &nbsp;Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• &nbsp; &nbsp;Customer Service Manager - WM - for Product services to the customers</span><br><span>• &nbsp; &nbsp;Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• &nbsp; &nbsp;Branch Managers - Implementation of sales strategies</span><br><span>• &nbsp; &nbsp;Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• &nbsp; &nbsp;Country Money Laundering Prevention Officer.</span><br><strong><span>External:</span></strong><br><span>• &nbsp; &nbsp;Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br> <p><strong><span>Other Responsibilities</span></strong><br><span>• &nbsp; &nbsp;Ability to maintain a highly decent professional environment in the Priority Centre.&nbsp;<br>• &nbsp; &nbsp;Educate Clients on using of other delivery channels.</span><br></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Manage Conduct&nbsp;</span><br><span>• &nbsp; &nbsp;Manage Risk</span><br><span>• &nbsp; &nbsp;Manage People</span><br><span>• &nbsp; &nbsp;Spot Opportunities</span><br><span>• &nbsp; &nbsp;Solve Problems</span><br><span>• &nbsp; &nbsp;Take the Lead</span><br><span>• &nbsp; &nbsp;Build Resilience&nbsp;</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;University Graduate.</span><br><span>• &nbsp; &nbsp;Relevant experience in relationship management.</span><br><span>• &nbsp; &nbsp;Experience in handling all Banking Customer Services &amp; Investment Products.</span><br><span>• &nbsp; &nbsp;Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• &nbsp; &nbsp;Networking ability to manage interdepartmental deliverables.</span><br><span>• &nbsp; &nbsp;Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• &nbsp; &nbsp;Proficiency in Computers.</span><br><span>• &nbsp; &nbsp;Adapting to multi-cultural environment.</span><br><span>• &nbsp; &nbsp;Good knowledge of banking practises and regulations.</span><br><span>• &nbsp; &nbsp;Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice.</span></p><br><br><b>About Standard Chartered</b> <br><p><span>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</span></p><br><br> <p><span>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</span></p><br><br> <p><span>Together we:</span></p><br><br> <ul> <li><span><strong>Do the right thing</strong>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</span></li> <li><span><strong>Never settle,</strong>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</span></li> <li><span><strong>Are better together,</strong>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</span></li> </ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><strong>Core bank funding for retirement savings, medical and life insurance,</strong>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><strong>Time-off</strong>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><strong>Flexible working</strong>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><strong>Proactive wellbeing support</strong>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><strong>A continuous learning culture</strong>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><strong>Being part of an inclusive and values driven organisation,</strong>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Key Responsibilities</b> <br></span><p><span><strong>Strategy</strong></span><br><span>• &nbsp; &nbsp;Strategies for Revenue generation and business development</span><br><span>• &nbsp; &nbsp;Business objectives and goals&nbsp;</span><br><span>• &nbsp; &nbsp;Drive the Digital Agenda</span></p><br><br> <br> <p><span><strong>Acquisition &amp; Sales Management</strong></span><br><span>• &nbsp; &nbsp;Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</span><br><span>• &nbsp; &nbsp;Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</span><br><span>• &nbsp; &nbsp;Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.&nbsp;</span><br><span>• &nbsp; &nbsp;Achieve “best in class” productivity in order to maximize the efficacy of the sales process.&nbsp;</span><br><span>• &nbsp; &nbsp;Achieve the budgeted cross sell targets, consistency and penetration.</span><br><span>• &nbsp; &nbsp;Aggressive Sales call plans to acquire large prospective customers through referrals.</span><br><span>• &nbsp; &nbsp;Ensure coverage of customer base in accordance with the approved contact plans.</span><br><span>• &nbsp; &nbsp;Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</span><br><span>• &nbsp; &nbsp;Maintain and update customer information on C Manager. Accurate and timely generation of reports.</span><br><span>• &nbsp; &nbsp;Activation of dormant accounts.</span><br><span>• &nbsp; &nbsp;Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br> <br><p><span><span><strong>Customer Relationship Building</strong></span></span><br><span>• &nbsp; &nbsp;Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</span><br><span>• &nbsp; &nbsp;Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• &nbsp; &nbsp;Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• &nbsp; &nbsp;Manage the portfolio to de-risk against attrition and achieve stability of book.</span><br><span>• &nbsp; &nbsp;Have complete knowledge of the customer base in terms of the profile, demographics &amp; psychographics and assets in the Bank and in&nbsp;other places.</span><br><span>• &nbsp; &nbsp;Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br> <br> <p><span><span><strong>Processes</strong></span></span><br><span>• &nbsp; &nbsp;Ensure compliance of laid down process and procedures.</span><br><span>• &nbsp; &nbsp;Facilitate and Implement work process improvements.</span><br><span>• &nbsp; &nbsp;To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span></p><br><br> <br><p><span><strong><span>People &amp; Talent</span>&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Lead through example and build the appropriate culture and values. &nbsp;Set appropriate tone and expectations from their team and work&nbsp;in collaboration with risk and control partners.</span><br><span>• &nbsp; &nbsp;Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably</span><br><span>&nbsp; &nbsp; &nbsp;skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• &nbsp; &nbsp;Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• &nbsp; &nbsp;Responsibility to review team structure/capacity plans.</span><br><span>• &nbsp; &nbsp;Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance&nbsp;against those responsibilities and objectives.</span></p><br><br> <p><br><span><span><strong>Risk Management</strong></span></span><br><span>• &nbsp; &nbsp;Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• &nbsp; &nbsp;Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• &nbsp; &nbsp;Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• &nbsp; &nbsp;Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the&nbsp;supervising officer.</span><br><span>• &nbsp; &nbsp;Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the&nbsp;same.</span><br><span>• &nbsp; &nbsp;Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br> <br><p><span><span><strong>Governance&nbsp;</strong></span></span><br><span>• &nbsp; &nbsp;To be able to detect any suspicious transactions, Money laundering, forgeries etc&nbsp;</span><br><span>• &nbsp; &nbsp;Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.&nbsp;</span><br><span>• &nbsp; &nbsp;Ensure all GPS standards are followed and adhered.</span></p><br><br> <p><br><span><span><strong>Regulatory &amp; Business Conduct</strong>&nbsp;</span></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across&nbsp;</span><br><span>&nbsp; &nbsp; &nbsp;Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws,&nbsp;regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence&nbsp;to group code of conduct.</span><br><span>• &nbsp; &nbsp;Obtain Security &amp; Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post&nbsp;SCA licensing. This is a mandatory requirement for the role.</span></p><br><br> <br><p><span><span><strong>Key stakeholders</strong></span></span><br><span><span><strong>Internal:</strong></span></span><br><span>• &nbsp; &nbsp;Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• &nbsp; &nbsp;Customer Service Manager - WM - for Product services to the customers</span><br><span>• &nbsp; &nbsp;Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• &nbsp; &nbsp;Branch Managers - Implementation of sales strategies</span><br><span>• &nbsp; &nbsp;Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• &nbsp; &nbsp;Country Money Laundering Prevention Officer.</span></p><br><br> <p><br><span><span><strong>External</strong></span>:</span><br><span>• &nbsp; &nbsp;Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br> <br> <p><span><span><strong>Other Responsibilities</strong></span></span><br><span>• &nbsp; &nbsp;Ability to maintain a highly decent professional environment in the Priority Centre.&nbsp;</span><br><span>• &nbsp; &nbsp;Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Manage Conduct&nbsp;</span><br><span>• &nbsp; &nbsp;Manage Risk</span><br><span>• &nbsp; &nbsp;Manage People</span><br><span>• &nbsp; &nbsp;Spot Opportunities</span><br><span>• &nbsp; &nbsp;Solve Problems</span><br><span>• &nbsp; &nbsp;Take the Lead</span><br><span>• &nbsp; &nbsp;Build Resilience </span></p><br><br><b>Qualifications</b> <br><p><br><span>• &nbsp; &nbsp;University Graduate.</span><br><span>• &nbsp; &nbsp;Relevant experience in sales and relationship management.</span><br><span>• &nbsp; &nbsp;Experience in handling all Banking &amp; Investment Products.</span><br><span>• &nbsp; &nbsp;Demonstrated ability in sales planning.</span><br><span>• &nbsp; &nbsp;Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• &nbsp; &nbsp;Networking ability to manage interdepartmental deliverables.</span><br><span>• &nbsp; &nbsp;Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</span><br><span>• &nbsp; &nbsp;Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• &nbsp; &nbsp;Computer literacy at the user level.</span><br><span>• &nbsp; &nbsp;Adapting to multi-cultural environment.</span><br><span>• &nbsp; &nbsp;In-depth knowledge of capital markets and financial planning. </span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>