Customer Service Jobs in UAE
721 Jobs Found
Role Description As a Client Services Specialist, you will play a key role in delivering professional client support and maintaining strong, long-term relationships with customers and business partners. The role involves understanding client needs, responding to inquiries, coordinating service requests, and ensuring that issues are handled efficiently and professionally. You will collaborate with internal teams to provide timely solutions, maintain accurate client information, and support a consistent and high-quality service experience. Responsibilities include managing client communications, coordinating requests and follow-ups, preparing service documentation, monitoring client feedback, tracking service performance, and identifying opportunities to improve client satisfaction. You will also support client onboarding, account coordination, service updates, and process improvement initiatives while ensuring clear and effective communication throughout the client journey. This position offers the opportunity to strengthen client relationships, enhance service quality, and contribute to overall business growth in a collaborative and customer-focused environment. Qualifications Candidates should possess excellent communication, interpersonal, organizational, and problem-solving skills, with a strong commitment to providing professional client service. The ability to understand client requirements, prioritize requests, and communicate solutions clearly is essential. A solid understanding of customer relationship management, service coordination, client communication, and performance monitoring is highly valued. Familiarity with CRM platforms, customer support systems, reporting tools, spreadsheets, and digital communication channels is beneficial. The ideal applicant is proactive, detail-oriented, adaptable, and capable of managing multiple client requests while maintaining professionalism and accuracy. Applicants should demonstrate patience, accountability, critical thinking, and a commitment to continuous learning and service improvement. The ability to collaborate effectively with internal teams, build client trust, and deliver positive service experiences will contribute significantly to success in this role.
Role Description As a Client Services Specialist, you will play a key role in delivering professional client support and maintaining strong, long-term relationships with customers and business partners. The role involves understanding client needs, responding to inquiries, coordinating service requests, and ensuring that issues are handled efficiently and professionally. You will collaborate with internal teams to provide timely solutions, maintain accurate client information, and support a consistent and high-quality service experience. Responsibilities include managing client communications, coordinating requests and follow-ups, preparing service documentation, monitoring client feedback, tracking service performance, and identifying opportunities to improve client satisfaction. You will also support client onboarding, account coordination, service updates, and process improvement initiatives while ensuring clear and effective communication throughout the client journey. This position offers the opportunity to strengthen client relationships, enhance service quality, and contribute to overall business growth in a collaborative and customer-focused environment. Qualifications Candidates should possess excellent communication, interpersonal, organizational, and problem-solving skills, with a strong commitment to providing professional client service. The ability to understand client requirements, prioritize requests, and communicate solutions clearly is essential. A solid understanding of customer relationship management, service coordination, client communication, and performance monitoring is highly valued. Familiarity with CRM platforms, customer support systems, reporting tools, spreadsheets, and digital communication channels is beneficial. The ideal applicant is proactive, detail-oriented, adaptable, and capable of managing multiple client requests while maintaining professionalism and accuracy. Applicants should demonstrate patience, accountability, critical thinking, and a commitment to continuous learning and service improvement. The ability to collaborate effectively with internal teams, build client trust, and deliver positive service experiences will contribute significantly to success in this role.
About AG MENA<br>AG MENA is a Dubai-based private client advisory and corporate services firm specialising in UAE business setup, international corporate structuring, citizenship and residency by investment, private banking, trusts and wealth planning.<br>We work with entrepreneurs, investors, family offices, and high-net-worth individuals from around the world, providing tailored cross-border solutions through a premium, relationship-driven approach. We're looking for an experienced Corporate Services Manager to join our growing team and play a key role in managing our corporate services operations and client relationships.<br>The Role<br>As Corporate Services Manager, you will oversee the delivery of our corporate services offering, ensuring clients receive exceptional support from onboarding through to ongoing compliance and renewals. You will manage business setup projects, coordinate banking applications, oversee compliance requirements, liaise with government authorities and strategic partners, and act as a trusted point of contact for our clients. This is an excellent opportunity for someone who enjoys ownership, thrives in a fast-paced environment, and is passionate about delivering outstanding client service.<br>Key Responsibilities<br>Manage UAE Mainland, Free Zone and Offshore company formation projects. Coordinate client onboarding, KYC and compliance procedures. Oversee licence renewals, visa renewals and ongoing corporate administration. Coordinate Corporate Tax, VAT and other regulatory compliance requirements. Manage corporate and personal banking applications. Liaise with Free Zones, government authorities, banks, accountants, legal advisers and international service providers. Maintain strong relationships with clients and external partners. Monitor outstanding invoices, renewals and payment collections. Prepare engagement letters, quotations and client documentation. Maintain accurate CRM records and operational workflows. Support AG MENA's Citizenship & Residency, Private Client and Corporate Services divisions where required. Identify opportunities to enhance the client experience and introduce additional services.<br>About You<br>We're looking for someone who has:3+ years' experience in UAE corporate services, business setup, legal, banking or professional services. Strong understanding of UAE company formation and corporate compliance. Experience managing client relationships and multiple projects simultaneously. Excellent communication and organisational skills. A proactive, solutions-driven mindset with strong attention to detail. Fluency in English (additional languages are an advantage).<br>Why Join AG MENA?<br>Work with international entrepreneurs, investors and high-net-worth individuals. Exposure to international corporate structuring, private banking and global mobility. A dynamic, entrepreneurial and collaborative working environment. Genuine opportunities for career progression and professional development. Competitive salary and performance-based incentives.<br>To apply, please send your CV to careers@ag-mena.com with the subject line Corporate Services Manager.
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<p>As a Specialist, Asset Servicing, you will be a key player in our SSO team, dedicated to delivering exceptional custody services. Your expertise will be instrumental in managing client relationships, ensuring compliance, and driving the overall efficiency of our custody operations.</p><br><ul><li>Responsible for the end to end corporate actions processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience.</li><li>Responsible for daily monitoring and processing of Corporate Actions processes covering Domestic and Regional and International Market for both mandatory and voluntary specific corporate actions functions of diverse products like equities mutual funds, fixed income , hedge fund , structured funds , ETF and ensuring highest quality of client service delivery as per international standards.</li><li>Responsible for handling moderately intricate to extremely complex corporate action events across Local, Regional, International Markets. Processing responsibilities include the receipt of market / sub custodian announcements, the scrubbing/comparison of data, and the notification of corporate action events to client. Reconciliation of client positions with respective sub custodians and markets and monitors appropriate posting of accruals and entitlements to client accounts. For all voluntary events is responsible for soliciting and receiving responses from the clients and for submitting these instructions to the respective sub custodians / markets / agents / processing bank prior to their deadline dates.</li><li>Ensure to track and respond to internal and external clients queries by providing clear detailed corporate actions information in line with the relevant market rules and regulations and corporate actions best practise.</li><li>Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely corporate actions processing. </li><li>Responsible to have excellent knowledge related to corporate actions swift messages and usages of the same.</li><li>Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.</li><li>Articulates information clearly and presents information effectively and confidently when working with others.</li><li>Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.</li><li>Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA.</li><li>Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost.</li><li>Asset Services: Responsible for Corporate Actions, support Tax Reclaims, Proxy Services, Network Management Support, Income Management, Reconciliation. </li><li>Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to AVP. Validate all data entered into the system and forward to AVP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to AVP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the AVP.</li><li>Corporate Actions / support Tax Reclaims/ Proxy: Monitoring sources for Corporate Action Announcements (Newspapers, Bloomberg, Reuters, Sub-Custodians, Local Market Websites) and submitting information to officer / another specialist for input into the system, supporting Tax Reclaims and Proxy Services. Validate all transactions entered by officer / another specialist into the custody system and ensuring that transactions are processed appropriately.</li><li>Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to AVP. Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to AVP and Middle Office any potential over drafts or if client is at risk of being insufficient.</li><li>SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for AVP to Authorize. Second Level of SWIFT generation process.</li><li>Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the AVP. </li><li>Ad Hoc Requests: Supporting the AVP as required for business-as-usual matters and projects and initiatives.</li><li>Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to AVP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements).<br> </li></ul><p>Minimum Qualification<br>University Graduate / Bachelor’s Degree (or 5 years related work experience) <br> </p><br><p>Minimum Experience </p><br><ul><li>5 + years related experience in security services and / or back-office operations e.g. managing corporate actions / securities settlements </li><li>Solid understanding of security services and operations and accounting activity related to security services</li><li>Ability to work under pressure, to prioritise and to manage several tasks at the same time</li><li>Team oriented and ability to work under pressure </li><li>Ability to achieve business objectives without compromising controls and risk parameters established</li><li>Strong execution skills in a multi-tasking mode and follow-up effectively</li><li>Self-starter with excellent attitude, communication and interpersonal skills</li><li>High level of accuracy & attention to detail and excellent team working skills</li><li>Specific experience in Securities related functions eg Client Services, Corporate Actions, Settlement, Data Maintenance & Billing or Custody Account Opening will be an added advantage<br> </li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>
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<p><strong>Join us at Miral Experiences</strong></p><br><p>Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.</p><br><p><strong>Job Summary</strong></p><br><p>You’ll greet guests warmly, manage queues efficiently, and sell tickets or services with a smile while handling cash responsibly—balancing floats, processing payments, and ensuring seamless entry and exit through turnstiles. Your role extends beyond transactions; you’ll proactively resolve guest concerns, upsell attractions, and contribute to revenue growth through cost-saving initiatives, all while maintaining awareness of promotions and safety protocols. The ideal candidate thrives in fast-paced environments, bringing at least one year of customer service experience, fluency in English, and a genuine passion for guest satisfaction, paired with adaptability to thrive in Abu Dhabi’s varied weather. Expect a role where your hospitality skills directly enhance guest joy, your financial acumen supports operational success, and your teamwork helps create a legendary experience at one of the world’s most thrilling destinations.</p><br><p><strong>Responsibilities</strong></p><br><ul><li>Welcome guests in a friendly and professional manner</li><li>Engage each guest as a unique individual and listen attentively to their requests</li><li>Manage and maintain queue lanes efficiently</li><li>Sell tickets and other products via a computerized Point of Sale (POS) system</li><li>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies</li><li>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control</li><li>Maintain awareness and adherence to company’s cash handling policies</li><li>Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience</li><li>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue</li><li>Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy</li><li>Efficiently manage turnstiles to ensure guests are able to enter/leave the palace with ease by holding a valid ticket/pass</li><li>Manage lost and found counter according to company’s lost and found policy</li><li>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted</li><li>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety</li><li>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather</li><li>Fondly bid farewell to all guests exiting the palace</li><li>Participate in any evacuation (drill or real) if necessary</li><li>To consistently promote products, activities, and services to generate additional revenue</li><li>Manage issued cash float and ensure that it balances correctly at the end of each shift</li><li>Remittance of daily sales to cash control without any discrepancies</li><li>Actively seek and implement cost-saving programs in order to provide financial results</li></ul><p><strong>Qualifications</strong></p><br><ul><li>Higher secondary or equivalent</li><li>Minimum 1-year operational experience in a guest or customer service setting</li><li>Cash handling experience</li><li>Theme park/water park experience</li></ul> </div>
Role Description The Treasury Specialist is a part-time role based in Dubai with a hybrid work arrangement, allowing for both on-site and work-from-home activities. The role involves managing daily cash positions, monitoring bank accounts, and ensuring adequate liquidity for operational and project needs. The Treasury Specialist will support cash flow forecasting, assist with banking transactions, and help optimize the use of financial resources. Responsibilities include reconciling treasury-related accounts, preparing regular reports for management, and coordinating with finance and project teams to align treasury activities with organizational objectives. The role also includes maintaining compliance with internal controls and relevant financial regulations. Qualifications Candidates should possess strong Treasury Management and Cash Management skills for overseeing liquidity and banking operations. Candidates should possess solid Finance and Accounting skills to support accurate reporting and compliance. Candidates should possess advanced Analytical Skills to interpret financial data, identify trends, and support decision-making. Relevant experience in treasury, finance, or accounting within engineering, construction, or infrastructure sectors is beneficial. Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field is preferred. Proficiency in spreadsheets, financial software, and ERP systems, along with attention to detail and strong organizational skills. Ability to work collaboratively in a hybrid environment, communicate clearly with stakeholders, and manage multiple priorities.
Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world's fastest growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!<br><br>Summary: The Global PR Manager is responsible for executing Huda Beauty's global PR and communications strategy, elevating both brand and founder visibility across media, culture, and social ecosystems. Reporting to the PR Director, this role sits at the intersection of earned media, marketing, and cultural moments, translating the founder's vision into consistent, high-impact narratives on a global scale.<br><br>Essential Duties and Responsibilities:<br><br>Execute PR Strategy & Founder Vision<br><br>Execute the global PR roadmap defined by the PR Director Translate the founder's vision and voice into strong, consistent narratives Support the elevation of both brand equity and founder profile globally Ensure consistency across corporate and brand communications<br><br>Marketing Coordination & Amplification<br><br>Act as a connector between PR and marketing teams (social, influencer, content, brand) Ensure PR moments are fully amplified across all channels Coordinate launches and campaigns to maximise visibility and coherence Drive integration between earned media and marketing activations<br><br>Media Relations & Visibility<br><br>Build and manage relationships with top-tier global media Secure impactful coverage across traditional press (e.g. Vogue, Business of Fashion, WWD), digital and cultural platforms Support founder visibility through interviews, profiles, and speaking opportunities Drive strong share of voice and consistent media presence<br><br>Modern PR, Cultural Moments & Innovation<br><br>Ensure PR stories translate into social relevance and reach Work closely with teams managing platforms like Instagram and Tik Tok Contribute to and execute non-traditional PR ideas, activations, and "hack" moments Identify opportunities to create talkability, cultural relevance, and earned buzz Support amplification through creators, partnerships, and real-time cultural trends<br><br>Measurement & Sentiment Tracking<br><br>Monitor and report on: visibility and reach, founder and brand authority, share of voice, and sentiment (industry + consumer) Use insights to continuously refine execution and impact<br><br>Requirements<br><br>Experience<br><br>5-8+ years in PR / Communications within beauty, luxury, fashion, or FMCGExperience across both agency environment (pace, clients, media relationships) and in-house / brand side (ownership, long-term strategy) Experience working in or with founder-led brands or high-profile personalities is a strong plus Exposure to global markets and media ecosystems<br><br>Capabilities<br><br>Strong executor - able to translate strategy into action with precision Solid understanding of PR + marketing integration Strong coordination skills across multiple stakeholders and functions Good storytelling instincts with attention to detail<br><br>Mindset<br><br>Hands-on, proactive, and solution-oriented Collaborative and low ego Culturally aware, with strong sensitivity to brand and founder positioning Comfortable operating in a fast-paced, founder-led environment<br><br>Benefits<br><br>Monthly "Self Love Days" - at company discretion Premium Medical/Dental/Vision coverage for employee plus dependents Monthly coaching sessions with our in-house Success Coach Employee discounts on all Huda Beauty products Quarterly product gifting <br><br>Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.<br>As the Business Development Manager, you will work with a dynamic team of professionals and develop your skills. Your duties will include but not limited to driving the company’s business growth and building market position.<br>Responsibilities Identify sales target and leaders of opinion Present our products and services to new clients Conduct market research on a regular basis Identify key markets and provide with input Build strategies for specified markets Plan webinars and promotions for targeted markets Maintain good working relations with existing and new clients Arrange meetings with existing and prospective contacts Attend major industry events Document business development activities<br>Requirements Strong and active portfolio of clients Bachelor’s degree in Business Administration or any related field2+ years in a similar industry Fluency in English and Arabic; any other language will be considered an advantage Computer literacy with good command of Google apps Ability to work under pressure, face constant challenges, adapt to changes Keep pro-active position in running a business Ability to travel when required<br>Benefits Competitive compensation package24 days off and 15 sick leaves annually Corporate insurance plan Visa/work permit support
Service Line Specialist – Cloud & Infrastructure Services – UAE, Dubai<br><br>The Opportunity<br><br>We are looking for a highy motivated, technically competent and succesful Service Line Specialist to grow our Cloud & Infrastructure Services business for Middle East region.<br><br>Service Line Specialists (SLSs) provide deep expertise in a Service Line Practice Area within Cognizant to support the Client Leadership Team to close new and expansion opportunities in accounts. They are actively involved in growing the service line’s footprint and assisting the Client Partners to engage clients with service line opportunities. SLSs are trusted advisors with a strong technical background and a good mix of strategic and tactical management experience.<br><br>Key Responsibilities<br><br>Responsible for growing Cloud & Infrastructure Services business for Middle East<br><br>Market Leadership<br><br> Responsible for meeting TCV and Revenue goals and other BU objectives Work with the vertical community to define and execute on Acct strategy for Cloud & Infrastructure Services business Own & drive the pursuit lifecycle - Demand generation, Qualification, RFP response, Solution presentations, Commercial response and bid defence, managing customer engagement<br><br>Business Development<br><br> Leverage and enhance Hyperscaler/ Partner relationships to identify opportunities/ drive Infra cloud campaigns & initiatives/ capitalise on partner funding and drive value in the existing / new accts Work with Practice & Offering groups to take offerings to the market Build differentiated positioning in the marketplace<br><br>Build Mindshare & Manage Relationships<br><br> Build mindshare with clients, vertical stakeholders and partner community – Drive thought leadership as well as manage Exec briefings, business reviews Client relationship management: Invest time in strengthening existing client relationships - Engage with CXO, VP and Director and key client stakeholders; Participate in reviews and provides educated and relevant perspectives. Collaborate across all of Cognizant practices and offerings in AI, Data, IoT and Applications to ensure we bring the best of Cognizant and offer integrated solutions while growing Cloud, Infrastructure & Security services marketshare Guide solutioning and architecture teams to ensure that solution is aligned to client needs and business outcomes<br><br>Maintain Sales Hygiene<br><br> Maintain excellent hygiene across al sales activities in Salesforce and prepare accurate sales forecasts and sales cycle reporting Also provide feedback to regional leadership based on interactions with clients, prospects and other market players , to constatly evaluate our offerings & solutions and make them market relevant<br><br>Required Experience<br><br> Experience in selling Cloud & Infrastructure services in the Middle East market in a senior-level consulting, client-facing role or account management leadership role Subject matter expertise across one or more of Digital Workplace services; Hybrid cloud solutions; Public cloud on Azure, AWS & GCP; Security Services Proven track record of consistently meeting/exceeding corporate objectives and targets with strong techno-commercial skills to structure large complex deals Strong consultative selling background with the expertise and gravitas for Executive level interactions and relationship management Excellent communication, presentation and negotiation skills Ability to work collaboratively in a virtual and highly matrixed environment A good understanding of the competitive landscape and partner ecosystems and ability to leverage partner solutions to solve customer problems<br><br>Qualifications<br><br> Bachelor's degree required OR equivalent combination of education, training, and experience Any relevant Certifications a plus
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<br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><ul><li>Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>Accurately manage room assignments and keep guest profiles updated.</li><li>Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests’ stays.</li><li>Work cohesively with other departments such as Housekeeping, Engineering, and F&B to address guest needs and resolve any service issues.</li><li>Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li><li>Ensure that all guest information remains confidential and is handled with respect.</li></ul><br>Qualifications<br><br><ul><li>Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>Ability to operate hotel phone systems, fax, and other office equipment.</li></ul> </div>
Company Description Al Salehi Machinery & Equipment Repairing LLC is a leading service and solutions provider in the UAE, specializing in diesel fuel injection systems, advanced automotive diagnostics, and genuine mobility aftermarket parts. As an Authorized Bosch Diesel Service and Official Distributor for Bosch Mobility Aftermarket Solutions, the company supports clients across construction, marine, logistics, oil & gas, and transportation sectors. Al Salehi delivers diagnostic, repair, and reconditioning services for fuel systems, turbochargers, and diesel engines, backed by strong engineering and technical capabilities. The company also maintains distribution partnerships with global brands such as Delphi Technologies, Interstate McBEE, and Continental-VDO, ensuring a comprehensive portfolio for customers. Its commitment to Bosch-certified standards ensures reliability, performance, and long-term value for clients.<br>Role Description The Services Sales Executive is a full-time, on-site role based in Dubai, responsible for driving sales of Al Salehi’s repair, diagnostic, and aftermarket service solutions. This role involves identifying and developing new business opportunities, managing existing accounts, and building long-term relationships with clients in sectors such as construction, marine, logistics, oil & gas, and transportation. Day-to-day tasks include conducting client visits, preparing and presenting service proposals, coordinating with technical teams to align solutions with customer needs, and following up on quotations to close deals. The Services Sales Executive will monitor market trends, maintain accurate sales forecasts and reports, and ensure that customer service standards are consistently met. Collaboration with internal stakeholders to support marketing initiatives, product promotions, and after-sales support is also a key part of the role.<br>Qualifications<br> Strong sales and business development skills, including prospecting, pipeline management, and closing service contracts. Experience in account management and customer relationship management, preferably within automotive, industrial, or diesel machinery sectors. Technical understanding of diesel fuel injection systems, turbochargers, diagnostics, or related equipment, with the ability to translate technical features into business value. Solid communication, negotiation, and presentation skills to engage effectively with stakeholders at different levels. Proficiency in basic sales reporting, CRM tools, and MS Office applications to manage data and prepare proposals. Minimum of a bachelor’s degree in engineering, business, or a related field; equivalent experience in technical sales will be considered. Proven track record in field sales or service sales within the UAE or GCC region is highly desirable. Ability to work on-site in Dubai, travel to customer locations, and collaborate closely with technical and operations teams. Fluency in English required; Arabic language skills are an advantage.
Duties and Responsibilities:Understand CEO priorities and convert them into clear tasks, timelines, and deliverables. Coordinate and track internal improvement and strategic projects. Support the implementation of holding companies, SPVs, subsidiaries, family trusts, and other restructuring initiatives. Coordinate with internal teams, consultants, legal advisers, tax advisers, banks, and authorities. Maintain project trackers, action registers, meeting minutes, and decision logs. Follow up with stakeholders and ensure timely closure of assigned actions. Identify delays, risks, and dependencies and escalate them to the CEO. Prepare concise weekly dashboards and management updates. Maintain confidentiality of sensitive business, financial, legal, and family matters.<br>Required Qualifications and Skills:Bachelor's degree in Business Administration, Finance, Commerce, Law, Management, or a related field. Masters in Business Administration (MBA) or project management certification will be an advantage. Between 6-10 years of relevant experience in project management, consulting, CEO-office coordination, governance, or business transformation.(including a minimum of 2 years of UAE or GCC experience) Experience coordinating with lawyers, tax advisers, auditors, corporate service providers, banks, government authorities, and senior management is preferred. Experience in real estate, holding companies, family businesses, SPVs, or corporate restructuring will be an advantage.<br>Key Skills Strong project tracking and follow-up skills. Strong stakeholder coordination and communication skills. Good understanding of UAE business and corporate structures. Assertive, practical, and result-oriented. Ability to manage multiple priorities and ensure closure. Confident and presentable with senior stakeholders.<br>Language Skills Fluent at English (written and spoken) Arabic or 2nd Languages will be considered a plus<br>Other Details:Working days and hours : Sunday to Thursday (9 hrs/day) 8:30 until 17:30Candidate should be currently in or willing to relocate to Ajman, UAE. BY TALENTAC SOLUTIONS
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<p><strong><span>Guest Services Officer UAE (50087)<br></span></strong></p><br><br><p><strong><span>Some careers grow faster than others. <br></span></strong></p><br><br><p><strong><span>If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.<br></span></strong></p><br><br><p><span>The role of Guest Services Officer reports to Workplace Experience, Hospitality and Events Manager and key responsibilities are to manage the primary office site, DIFC Office, HSBC Tower Reception desk (Ground, Level 5, Level 15 and Level 20) acting as the face of HSBC to a range of external clients and customers. The role holder will focus on providing professional and seamless visitor experience and facilitate senior client meetings between regular customers and internal staff members.<br></span></p><br><br><p><strong><span>Duties & Responsibilities:<br></span></strong></p><br><br><ul><li><span>Deliver a professional, consistent and seamless end-to-end visitor experience across all reception points.</span></li><li><span>Manage reception desk activities, including greeting, registration, access/visitor protocols, and directing visitors efficiently.</span></li><li><span>Coordinate and facilitate senior client meetings, ensuring meeting rooms and hospitality requirements are prepared to standard.</span></li><li><span>Act as a liaison between visiting clients and internal stakeholders to support smooth engagement and timely hosting.</span></li><li><span>Maintain a high standard of presentation, service etiquette and brand representation always.</span></li><li><span>Demonstrate strong timekeeping and adhere to agreed office hours and shift schedules.</span></li><li><span>Handle all incoming calls promptly, professionally, and courteously.</span></li><li><span>Maintain a consistently professional appearance in line with the required attire (black abaya and sheila).</span></li><li><span>Register visitors and arrange access passes for tenants and HSBC visitors, including parking coordination where applicable.</span></li><li><span>Support tenant requests via the Tower Reception mailbox, including luggage storage coordination and facilities-related work orders.</span></li><li><span>Where appropriate, ensure clients and customers are offered refreshments on Levels 5 and 20.</span></li><li><span>Manage the HSBC Tower Reception email inbox and ensure queries are acknowledged and actioned within the working day.</span></li><li><span>Ensure Reception colleagues deliver consistently excellent customer service to internal and external clients and support them in handling and escalating issues appropriately.</span></li><li><span>Proactively identify and implement opportunities to improve customer service and the visitor experience.</span></li><li><span>Foster a positive, motivated team environment through attending regular huddles, 1:1s, “Exchanges”, and on-the-job learning opportunities to broaden capability and remit.</span></li><li><span>Work closely with the reception team, JLL, and Security—keeping stakeholders engaged and informed of changes to ensure a consistently high standard of service.</span></li><li><span>Work seamlessly with Security colleagues at Reception, sharing duties and providing cover when required.<br></span></li></ul><p><span> <strong>Experience & Qualifications:<br></strong></span></p><br><br><ul><li><span>A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)</span></li><li><span>Experience in Guest services / front-of-house / hospitality / corporate reception</span></li><li><span>Client servicing, facilities coordination, workplace experience, or operations support</span></li><li><span>Vendor/service partner coordination roles</span></li><li><span>Success in communications and outreach (writing and PR). </span></li><li><span>Excellent verbal and written communicator and presenter, creative thinker and team player. <br></span></li></ul><p><span>For further details and application information please visit our careers site, searching for reference number <strong>50087.<br></strong></span><span>We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.<br></span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br></span></p><br><br><p><span>Issued by The Hong Kong and Shanghai Banking Corporation Limited</span></p><br><br><br><br><br> </div>
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<span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. <br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: <br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. <br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. <br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:<br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 10,000 hotels all over the world. Yes, 10,000!<br>Discounted food & drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. <br>OUR EXPECTATIONS FROM THE ROLE:<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<p><b>JLL empowers you to shape a brighter way</b>. </p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br><p>We are looking for a Mail and Supplies Specialist for our Integrated Facility Management business line.</p><br><p>About JLL</p><br><p>JLL is a firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate to innovate with the changing real estate industry, create lasting professional connections through sharing different perspectives, and you can join us at JLL!</p><br><p>Role Purpose</p><br><p>The Mail & Supplies Specialist reports to the Office Services Coordinator and is responsible for effectively and efficiently running the mail room by managing the overall mail and courier activity within the building.</p><br><p>What this job involves</p><br><ul><li>Manage incoming / outgoing mail and courier services.</li><li>Coordinate mail handling across buildings and effectively liaise with the team.</li><li>Receive, direct and relay mail related correspondence (telephone, fax & email, scans).</li><li>Suggest ways to make mail processes and records more effective and efficient.</li><li>Present necessary data to manager about activity in the mail room.</li><li>Monitor and maintain mail consumables stock according to agreed par-stock levels.</li><li>Provide reception coverage and assistance if required and be familiar with basic Receptionist Role & Responsibilities.</li><li>Maintain frequent contact with key business partners and stay up-to-date with their departmental mail requirements.</li><li>Prepare for/attend:<ul><li>Weekly catch up meeting with Office Services Coordinator & Facilities Manager</li><li>Bi Weekly team meetings</li></ul></li><li>Be familiar & adhere to Office Services internal procedures.</li><li>Handle and update allocated daily Trouble Ticket requests not less than twice a day when still pending.</li><li>Assist in training the Receptionist Floats</li><li>Support the wider JLL on-site team</li><li>As front line employee, act as an ambassador of the Integrated Facilities Management program</li><li>Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business.</li><li>All other tasks and duties as required.</li></ul><p>Sound like you? To apply you need to be / have:</p><br><ul><li>Experience in hospitality industry or strong customer service experience</li><li>Excellent verbal & written communication</li><li>Proficient with the use of Microsoft Office tools</li><li>Problem solving</li><li>Good organizational skills</li><li>Strong customer focus</li><li>Fluency in English and local language</li></ul><p>What you can expect from us</p><br><ul><li>An entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.</li><li>Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.</li><li>Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...</li></ul><p>Apply today at jll.com/careers.</p><br><p>JLL Privacy Statement</p><br><p>When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.</p><br><p>For additional details please see JLL's Global Privacy Statement or our career site pages for each country.</p><br><p>For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.</p><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p><b>Job Tags:</b></p><br>GREF<p>If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our <span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our <span>Contact Us</span> page > I want to work for JLL.</p><br> </div>
Role Description The Senior Services Engineer at FSR Foundation Equipment Rental LLC is a full-time, on-site role based in Dubai, United Arab Emirates. The individual in this role will oversee and perform maintenance and repair activities on foundation equipment, ensuring optimal performance, safety, and reliability. Responsibilities include diagnosing technical issues, providing advanced field service support at client sites, and coordinating with internal teams to resolve complex equipment problems. The Senior Services Engineer will prepare service reports, maintain accurate records of work performed, and support training and guidance for junior technicians. The role also involves collaborating with customers to understand service needs, offering technical advice, and contributing to continuous improvement of service processes and standards. Qualifications . Experince in piling rigs and duty cycle crane. Join Asap.<br>Strong troubleshooting and diagnostic skills for mechanical, hydraulic, and electrical systems. Proven field service experience, including on-site equipment support and customer interaction. Solid technical support capabilities, with the ability to resolve complex equipment issues and advise customers. Hands-on maintenance and repair skills for heavy construction or foundation equipment. Effective communication skills for coordinating with clients, supervisors, and cross-functional teams. Relevant technical diploma or degree in engineering (mechanical, electrical, or related field). Experience in construction, foundation equipment, or heavy machinery industry is highly beneficial. Ability to work safely in field environments and comply with health, safety, and environmental standards. Strong organizational skills and attention to detail in documentation and reporting. Proficiency in using diagnostic tools, service manuals, and basic computer applications.
Who are we?<br><br>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.<br><br>Role Summary<br><br>The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.<br><br>This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.<br><br>Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.<br><br>Primary Responsibilities<br><br>SOW and proposal development:<br><br> Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager. Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.<br><br>Commercial And Pricing Design<br><br>Build services pricing models and cost estimates that align with company margin targets and customer expectations. Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.<br><br>Opportunity Support And Deal Governance<br><br>Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs. Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards. Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.<br><br>Risk Management And Delivery Handover<br><br>Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage. Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.<br><br>Process, Templates And Enablement<br><br>Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting. Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.<br><br>Measurement, Reporting And Continuous Improvement<br><br>Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.<br><br>Navigate The Professional Services Organisation<br><br>Identify the right people and roles that need to support opportunities from the broader PS organisation. Matrix management of pre-sales teams<br><br>Measures<br><br>KPI's<br><br>Bookings: Meet or Exceed PS Bookings Target. Margin: Average Margin on PS Bookings<br><br>OKR's<br><br>SOW cycle time: Average time from initial scoping brief to signed SOW. Conversion rate: Percentage of opportunities with a PS SOW that convert to signed deals. Estimate accuracy: Variance between proposed PS effort/cost and actual delivered effort/cost. On-time handover: Percentage of projects handed over to delivery on schedule and with complete artifacts. Compliance / quality: Number of SOWs requiring rework due to contractual or compliance issues. Customer/delivery satisfaction: Post-kickoff satisfaction or early delivery NPS relevant to scoping accuracy.<br><br>Experience<br><br>Required experience, skills & attributes<br><br>Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred. Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects. Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.<br><br>Technical & Commercial Skills<br><br>Strong commercial acumen: pricing models, margin management, ROI and TCO basics. Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale. Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.<br><br>Behavioral Attributes<br><br>Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders. Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints. Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.<br><br>Education & Certifications (preferred)<br><br>Bachelor’s degree in Business, Engineering, Computer Science or related field. Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.<br><br>Benefits<br><br>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:<br><br> Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* Sustainability: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location.<br><br>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.<br><br>Be unique, be exceptional, and help us make a difference at Finastra!
Job Description<br><br>Who are we?<br><br>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.<br><br>Role Summary<br><br>The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.<br><br>This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.<br><br>Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.<br><br>Primary Responsibilities<br><br>SOW and proposal development:<br><br>Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager. Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.<br><br>Commercial And Pricing Design<br><br>Build services pricing models and cost estimates that align with company margin targets and customer expectations. Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.<br><br>Opportunity Support And Deal Governance<br><br>Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs. Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards. Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.<br><br>Risk Management And Delivery Handover<br><br>Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage. Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.<br><br>Process, Templates And Enablement<br><br>Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting. Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.<br><br>Measurement, Reporting And Continuous Improvement<br><br>Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.<br><br>Navigate The Professional Services Organisation<br><br>Identify the right people and roles that need to support opportunities from the broader PS organisation. Matrix management of pre-sales teams<br><br>Measures<br><br>KPI's<br><br>Bookings: Meet or Exceed PS Bookings Target. Margin: Average Margin on PS Bookings<br><br>OKR's<br><br>SOW cycle time: Average time from initial scoping brief to signed SOW. Conversion rate: Percentage of opportunities with a PS SOW that convert to signed deals. Estimate accuracy: Variance between proposed PS effort/cost and actual delivered effort/cost. On-time handover: Percentage of projects handed over to delivery on schedule and with complete artifacts. Compliance / quality: Number of SOWs requiring rework due to contractual or compliance issues. Customer/delivery satisfaction: Post-kickoff satisfaction or early delivery NPS relevant to scoping accuracy.<br><br>Experience<br><br>Required Experience, Skills & Attributes<br><br>Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred. Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects. Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.<br><br>Technical & Commercial Skills<br><br>Strong commercial acumen: pricing models, margin management, ROI and TCO basics. Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale. Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.<br><br>Behavioral Attributes<br><br>Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders. Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints. Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.<br><br>Education & Certifications (preferred)<br><br>Bachelor’s degree in Business, Engineering, Computer Science or related field. Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.<br><br>Benefits<br><br>Benefits<br><br>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:<br><br>Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits*Sustainability: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location.<br><br>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.<br><br>Be unique, be exceptional, and help us make a difference at Finastra!<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.finastra.com Job Function: Sales Company Industry/<br><br>Sector: Financial Services<br><br>What We Offer<br><br>About The Company<br><br>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Who are we?<br><br>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.<br><br>Role Summary<br><br>The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.<br><br>This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.<br><br>Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.<br><br>Primary Responsibilities<br><br>SOW and proposal development:<br><br> Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager. Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.<br><br>Commercial And Pricing Design<br><br>Build services pricing models and cost estimates that align with company margin targets and customer expectations. Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.<br><br>Opportunity Support And Deal Governance<br><br>Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs. Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards. Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.<br><br>Risk Management And Delivery Handover<br><br>Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage. Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.<br><br>Process, Templates And Enablement<br><br>Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting. Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.<br><br>Measurement, Reporting And Continuous Improvement<br><br>Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.<br><br>Navigate The Professional Services Organisation<br><br>Identify the right people and roles that need to support opportunities from the broader PS organisation. Matrix management of pre-sales teams<br><br>Measures<br><br>KPI's<br><br>Bookings: Meet or Exceed PS Bookings Target. Margin: Average Margin on PS Bookings<br><br>OKR's<br><br>SOW cycle time: Average time from initial scoping brief to signed SOW. Conversion rate: Percentage of opportunities with a PS SOW that convert to signed deals. Estimate accuracy: Variance between proposed PS effort/cost and actual delivered effort/cost. On-time handover: Percentage of projects handed over to delivery on schedule and with complete artifacts. Compliance / quality: Number of SOWs requiring rework due to contractual or compliance issues. Customer/delivery satisfaction: Post-kickoff satisfaction or early delivery NPS relevant to scoping accuracy.<br><br>Experience<br><br>Required experience, skills & attributes<br><br>Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred. Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects. Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.<br><br>Technical & Commercial Skills<br><br>Strong commercial acumen: pricing models, margin management, ROI and TCO basics. Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale. Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.<br><br>Behavioral Attributes<br><br>Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders. Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints. Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.<br><br>Education & Certifications (preferred)<br><br>Bachelor’s degree in Business, Engineering, Computer Science or related field. Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.<br><br>Benefits<br><br>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:<br><br> Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* Sustainability: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location.<br><br>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.<br><br>Be unique, be exceptional, and help us make a difference at Finastra!
Job Description<br><br>Who are we?<br><br>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.<br><br>Role Summary<br><br>The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.<br><br>This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.<br><br>Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.<br><br>Primary Responsibilities<br><br>SOW and proposal development:<br><br>Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager. Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.<br><br>Commercial And Pricing Design<br><br>Build services pricing models and cost estimates that align with company margin targets and customer expectations. Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.<br><br>Opportunity Support And Deal Governance<br><br>Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs. Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards. Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.<br><br>Risk Management And Delivery Handover<br><br>Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage. Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.<br><br>Process, Templates And Enablement<br><br>Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting. Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.<br><br>Measurement, Reporting And Continuous Improvement<br><br>Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.<br><br>Navigate The Professional Services Organisation<br><br>Identify the right people and roles that need to support opportunities from the broader PS organisation. Matrix management of pre-sales teams<br><br>Measures<br><br>KPI's<br><br>Bookings: Meet or Exceed PS Bookings Target. Margin: Average Margin on PS Bookings<br><br>OKR's<br><br>SOW cycle time: Average time from initial scoping brief to signed SOW. Conversion rate: Percentage of opportunities with a PS SOW that convert to signed deals. Estimate accuracy: Variance between proposed PS effort/cost and actual delivered effort/cost. On-time handover: Percentage of projects handed over to delivery on schedule and with complete artifacts. Compliance / quality: Number of SOWs requiring rework due to contractual or compliance issues. Customer/delivery satisfaction: Post-kickoff satisfaction or early delivery NPS relevant to scoping accuracy.<br><br>Experience<br><br>Required Experience, Skills & Attributes<br><br>Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred. Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects. Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.<br><br>Technical & Commercial Skills<br><br>Strong commercial acumen: pricing models, margin management, ROI and TCO basics. Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale. Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.<br><br>Behavioral Attributes<br><br>Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders. Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints. Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.<br><br>Education & Certifications (preferred)<br><br>Bachelor’s degree in Business, Engineering, Computer Science or related field. Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.<br><br>Benefits<br><br>Benefits<br><br>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:<br><br>Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits*Sustainability: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location.<br><br>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.<br><br>Be unique, be exceptional, and help us make a difference at Finastra!<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.finastra.com Job Function: Sales Company Industry/<br><br>Sector: Financial Services<br><br>What We Offer<br><br>About The Company<br><br>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.