Sales Rep. Jobs in UAE

<p>Customer Support Representative</p> <p>A reputable company is seeking a professional Customer Support Representative to handle customer inquiries, provide assistance, and maintain high service standards. Freshers are welcome to apply.</p> <p>Responsibilities</p> <p>Handle customer calls and inquiries<br /> Provide accurate information and support to customers<br /> Record customer interactions and update details<br /> Follow up on customer requests<br /> Maintain professional communication standards</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: hr.ninnaj@gmail.com</p> <p>Only shortlisted candidates will be contacted.</p>

<p>Customer Support Representative</p> <p>A reputable company is seeking a professional Customer Support Representative to handle customer inquiries, provide assistance, and maintain high service standards. Freshers are welcome to apply.</p> <p>Responsibilities</p> <p>Handle customer calls and inquiries<br /> Provide accurate information and support to customers<br /> Record customer interactions and update details<br /> Follow up on customer requests<br /> Maintain professional communication standards</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: hr.ninnaj@gmail.com</p> <p>Only shortlisted candidates will be contacted.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customer Service Representative</p><p>We are looking for a <b>Customer Service Representative</b> for our Sharjah office.</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirements:</b></p><ul><li>Must speak <b>Russian and English</b>.</li><li>Knowledge of <b>Turkmen, Kazakh, or Kyrgyz</b> is an advantage.</li><li>Candidates from <b>CIS countries</b> are welcome to apply.</li><li>Good communication and customer-handling skills.</li><li>Handle customer inquiries and provide clear answers.</li><li>Manage incoming phone calls and customer requests.</li><li>Schedule and manage customer appointments.</li><li>Previous customer service experience is preferred.</li></ul><p><br></p></div>

Join our team as an Online Chat Support Representative by assisting customers through online chat, answering inquiries, providing helpful information, and ensuring a positive customer experience. A great opportunity to start a rewarding career in customer support. Qualifications:No experience required. We welcome friendly and motivated individuals with basic computer skills, good communication, and a willingness to learn. Full training and ongoing support are provided.

Join our team as an Online Chat Support Representative by assisting customers through online chat, answering inquiries, providing helpful information, and ensuring a positive customer experience. A great opportunity to start a rewarding career in customer support. Qualifications:No experience required. We welcome friendly and motivated individuals with basic computer skills, good communication, and a willingness to learn. Full training and ongoing support are provided.

Join our team as an Online Chat Support Representative by assisting customers through online chat, answering inquiries, providing helpful information, and ensuring a positive customer experience. A great opportunity to start a rewarding career in customer support. Qualifications: No experience required. We welcome friendly and motivated individuals with basic computer skills, good communication, and a willingness to learn. Full training and ongoing support are provided.

Join our team as an Online Chat Support Representative by assisting customers through online chat, answering inquiries, providing helpful information, and ensuring a positive customer experience. A great opportunity to start a rewarding career in customer support. Qualifications: No experience required. We welcome friendly and motivated individuals with basic computer skills, good communication, and a willingness to learn. Full training and ongoing support are provided.

Join our team as an Online Chat Support Representative by assisting customers through online chat, answering inquiries, providing helpful information, and ensuring a positive customer experience. A great opportunity to start a rewarding career in customer support. Qualifications: No experience required. We welcome friendly and motivated individuals with basic computer skills, good communication, and a willingness to learn. Full training and ongoing support are provided.

Company Description OnTime Group is a UAE-based organization with over 20 years of experience providing a wide range of services that simplify the lives of businesses and individuals. The group is recognized as the first company in the Middle East to offer government services through the private sector and serves more than 1 million clients annually. Its success is built on expert knowledge, careful planning, hands-on experience, rapid service delivery, and adherence to international standards. OnTime Group operates multiple specialized entities, including OnTime Government Services, OnTime Business Setup, OnTime Healthcare, OnTime Property Registration, OnTime Visa, and other service-focused companies. Team members join a professional environment dedicated to efficiency, innovation, and high-quality customer experiences.<br>Role Description The Call Center Representative – Arabic Speaker is a full-time, on-site role based in Dubai, United Arab Emirates. The role involves answering inbound calls, making outbound calls when required, and providing clear, accurate information about OnTime Group services in Arabic and English. The representative will handle customer inquiries, resolve issues, process requests, and update records in internal systems while following established procedures and service standards. Daily responsibilities include documenting interactions, escalating complex cases to the appropriate departments, and ensuring each customer receives courteous and efficient support. The role also requires collaborating with colleagues, adhering to call center performance targets, and maintaining confidentiality and professionalism in all interactions.<br>Qualifications Strong customer service and customer support skills, with a focus on customer satisfaction. Excellent interpersonal skills and the ability to communicate clearly and professionally with diverse clients. Solid computer literacy, including proficiency with call center systems, CRM tools, and basic office software. Fluency in Arabic and good command of English, both spoken and written. Prior experience as a Call Center Representative or in a customer-facing role is preferred. Ability to work on-site in Dubai, handle high call volumes, and manage time effectively. Strong problem-solving skills, attention to detail, and a positive, service-oriented attitude. High school diploma or equivalent; further education in business, communications, or related fields is an advantage.

<p>Operations & Sales Coordinator Location: Dubai, UAE Department: Region EMEA – Local Operations Industry: Road Transport | Trucking | Container Logistics | Port Operations About the Role We are looking for an experienced Operations & Sales Coordinator with a strong background in road trucking and container transportation. This role is ideal for candidates who have worked with transport/trucking companies managing heavy truck operations, container movements, port logistics, and domestic road freight, while also supporting sales by maximizing fleet utilization. Please note: This is NOT a general logistics role. We are specifically seeking candidates with experience in road trucking operations and container transportation. Key Responsibilities • Coordinate daily road trucking operations and ensure smooth transportation of containers across the UAE. • Plan and optimize truck schedules to maximize fleet utilization. • Coordinate with drivers, carriers, subcontractors, workshops, and port operators. • Monitor container movements between ports, warehouses, and customer locations. • Act as the primary point of contact for customers regarding transport operations. • Resolve operational issues and ensure agreed KPIs and SLAs are achieved. • Prepare operational and performance reports. • Maintain excellent customer service while ensuring timely deliveries. Sales Responsibilities • Generate business by utilizing available truck capacity for domestic transportation jobs. • Develop relationships with freight forwarders, shipping lines, import/export companies, and transport customers. • Identify new business opportunities within the UAE road transport market. • Negotiate transport rates and service agreements. • Support revenue growth by maximizing truck utilization and reducing empty return trips.</p><p>• Bachelor's Degree in Business, Supply Chain, Logistics, or a related field. • Minimum 3–5 years of UAE experience in a Road Transport/Trucking company (Mandatory). • Hands-on experience managing heavy truck operations and container transportation. • Experience coordinating port operations and container movements. • Proven sales experience in generating domestic trucking business and utilizing excess fleet capacity. • Strong understanding of UAE road transport operations and container logistics. • Excellent communication and customer service skills. • Experience using transport management systems, GPS tracking, or fleet management software. • UAE Driving License is mandatory. • Fluency in English is required. Hindi and Urdu are highly preferred. Preferred Background Candidates with experience from companies such as: • DP World Logistics • Tristar Group • GAC Logistics • Emirates Transport (Trucking Division) • RSA Global (Road Transport) • Noatum Logistics • Al Masaood Logistics • Al Naboodah Logistics • Bin Hafeez General Transport • Al Faris Group • Al Marwan Heavy Transport • Ghantoot Transport • Important We are only considering candidates with experience in road trucking, container transport, and port operations. General logistics, courier, warehouse, bus, van, bike delivery, passenger transport, or 3-ton pickup experience will not be considered.</p>

<p><strong>Job Title: </strong>Customer Service Representative - Female (Indoor)<br><strong>Location:</strong> JAFZA, Jebel Ali, Dubai, UAE<br><strong>Company:</strong> Al Asayel Health and Safety FZE</p><p><strong>Job Overview</strong></p><p>Al Asayel, a leading PPE trading company, is looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring an excellent customer experience.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Handle incoming calls, email inquiries, and customer portal communications.</p></li><li><p>Identify and reach out to potential new customers.</p></li><li><p>Provide accurate information about products, orders, and services.</p></li><li><p>Handle customer complaints and escalate complex issues when necessary.</p></li><li><p>Process orders, returns, and exchanges efficiently.</p></li><li><p>Maintain and update customer data in the CRM system.</p></li><li><p>Coordinate with customer service team, logistics, procurement, and accounts departments to ensure smooth order processing and invoicing.</p></li><li><p>Stay up to date with product knowledge to assist customers effectively.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><p><strong>Requirements:</strong></p><ul><li><p>Proven experience as a Customer Care Representative or in a similar role.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Proficiency in MS Office (Excel, Word, Outlook).</p></li><li><p>Experience with ERP/CRM systems (SAP B1 is a plus).</p></li><li><p>Ability to work both independently and collaboratively.</p></li><li><p><strong>Fluency in English is essential.</strong></p></li><li><p><strong>Female candidates are preferred for this role.</strong></p></li></ul><p><strong>Qualifications:</strong></p><ul><li><p>Bachelor’s degree in Business, Marketing, or a related field. (Required)</p></li></ul><p><strong>Job Type:</strong> Full-Time<br><strong>Working Hours:</strong><br>Monday to Friday: 9:00 AM – 6:15 PM<br>Saturday: 8:00 AM – 1:00 PM</p><p>Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li><p>CS field: 2 years (Required)</p></li></ul><p><strong>Benefits:</strong></p><ul><li><p>Career growth opportunities</p></li><li><p>Supportive and professional work environment</p></li><li><p>Employee-friendly company policies</p></li></ul><p>Job Types: Full-time, Permanent</p><p>Education:</p><br><ul><li><p>Bachelor's (Required)</p></li></ul><br><p>Experience:</p><br><ul><li><p>Customer Service: 1 year (Required)</p></li></ul><br><p>Work Location: JAFZA -Dubai UAE</p>

Online Chat Support Representative Job Description:Job Type: Part-Time / Contract (Flexible Hours) Location: 100% Remote Position Overview:We are hiring an entry-level Online Chat Support Representative to assist clients via text and live chat. This non-voice role focuses on handling written inquiries, updating digital records, and supporting daily remote operations. Key Responsibilities:Assist users professionally via live chat and digital messaging. Provide basic service information and account guidance. Maintain accurate records of client interactions. Qualifications:Entry-level role; no specialized experience required. Basic computer skills and good typing/written communication. High attention to detail and strong organizational habits. Fully paid training and onboarding provided from day one. How to Apply:Click [Easy Apply] for immediate consideration.

Role Description We are looking for a Customer Service Representative to provide professional, responsive, and customer-focused support across various communication channels. The role involves understanding customer needs, resolving inquiries and issues efficiently, and ensuring a positive customer experience. The Customer Service Representative will handle customer questions, requests, complaints, and service-related issues through phone, email, chat, or other support channels. Responsibilities include providing accurate product or service information, processing requests, documenting customer interactions, investigating issues, and coordinating with relevant teams to achieve timely resolutions. The role also involves following customer service procedures, maintaining accurate records, identifying recurring issues, and escalating complex cases when appropriate. The successful candidate will contribute to customer satisfaction by communicating clearly, demonstrating empathy, and providing practical solutions while maintaining company policies and service standards. Qualifications High school diploma or equivalent qualification; additional education in Business, Communications, or a related field is an advantage. Strong customer service, communication, and interpersonal skills. Excellent verbal and written communication skills with a professional and positive approach. Ability to listen carefully, understand customer needs, and provide clear and accurate information. Strong problem-solving and conflict-resolution skills with good judgment. Ability to remain calm, patient, and professional when handling difficult or sensitive situations. Familiarity with customer service software, CRM systems, ticketing platforms, and standard office applications. Strong attention to detail and ability to maintain accurate customer records. Ability to handle multiple customer inquiries and priorities efficiently. Good organizational and time-management skills. Ability to follow established procedures while exercising appropriate judgment when resolving customer issues. Strong teamwork skills and willingness to collaborate with internal departments. Commitment to customer satisfaction, service quality, confidentiality, and continuous improvement.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Act as the Employer's Consultant's primary representative and key point of contact with the Employer, Design-Build Contractor, authorities and stakeholders.</li><li>Monitor the Design-Build Contractor's performance against contractual obligations, approved programme, quality requirements, health and safety standards, and project objectives.</li><li>Review and assess design submissions, technical deliverables, material approvals and authority approvals to verify compliance with project requirements and contractual obligations.</li><li>Monitor construction progress and prepare regular project status reports, highlighting progress, risks, delays, key issues and recommended mitigation measures.</li><li>Coordinate multidisciplinary reviews involving Architectural, Structural, MEP and specialist disciplines to support the Employer's decision-making process.</li><li>Monitor compliance with contract requirements, local authority regulations, approved designs and applicable codes and standards.</li><li>Review variation proposals, extension of time claims and other contractual submissions, providing independent assessments and recommendations to the Employer.</li><li>Review contractor payment applications and provide recommendations to the Employer based on verified progress and contractual entitlement.</li><li>Identify and escalate project risks, commercial concerns, quality issues and programme deviations, and recommend corrective actions.</li><li>Attend progress meetings, technical workshops, inspections and stakeholder meetings, maintaining accurate records and action tracking.</li><li>Monitor testing, commissioning, handover and closeout activities to ensure compliance with project requirements and successful project completion.</li><li>Prepare executive reports and presentations for senior management, summarizing project performance, key risks, critical decisions and overall project status.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven experience as a Project Manager, Employer's Representative, Project Monitoring Consultant or Resident Engineer within an engineering consultancy environment.</li><li>Experience overseeing Design-Build projects is preferred.</li><li>Extensive experience in project monitoring, reporting, contract administration and stakeholder management.</li><li>Demonstrated experience in assessing contractor programmes, progress reporting, variations, claims and extension of time submissions.</li><li>Knowledge of UAE authority regulations, approval processes and project compliance requirements.</li><li>Experience coordinating multidisciplinary teams including Architectural, Structural, MEP and specialist consultants.</li></ul><p></p></section>

Our organization is committed to delivering exceptional customer experiences and building lasting relationships with customers around the world. As a Remote Customer Service Representative, you will play a key role in ensuring customer satisfaction by providing timely, professional, and effective support across various communication channels. Our company is built on the values of integrity, service excellence, and a genuine commitment to helping others. In this role, you will contribute to maintaining high standards of customer care, resolving inquiries with accuracy and empathy, and helping strengthen our reputation for outstanding service. Join us as we continue to create positive customer experiences that drive trust, loyalty, and long-term success. Job Responsibilities: Respond to customer inquiries via phone, email, and chat channels Providing accurate information about products and services. Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently. Maintain detailed records of customer interactions in CRM systems, escalate complex issues to appropriate departments, follow up on open cases to ensure resolution. Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices. Handle complaints with empathy and professionalism Meet quality and productivity standards Participate in ongoing training and coaching sessions Collaborate with team members through virtual platforms. Stay updated on product changes and company policies Contribute feedback for service improvements, and represent the company brand positively in all interactions. Your communication skills and customer-centric approach will directly impact customer loyalty and business success. <br> Required Qualifications: Excellent verbal and written English communication. Prior customer service or call center experience preferred Strong active listening and empathy skills Ability to remain calm under pressure. Technical aptitude for learning software systems Typing proficiency for efficient documentation. Problem-solving mindset, patience and positive attitude, reliable and punctual work ethic. Adaptability to policy changes, and commitment to quality service delivery. Multilingual abilities are highly valued for our international customer base. <br> Benefits Package: Competitive hourly wage or salary. Performance incentives and bonuses. Comprehensive training program. Career advancement opportunities. Flexible scheduling options. Paid time off and employee discounts. Supportive team environment. Regular feedback and coaching, and recognition programs.<br> We invest in our employees' success and wellbeing. Customer service, remote representative, call center, customer support, inquiry resolution, technical troubleshooting, CRM documentation, multichannel support, complaint handling, customer satisfaction, quality standards, communication skills, empathy training, problem resolution, product knowledge, team collaboration, performance metrics, career growth, work from home, customer loyalty.<br><br>Skills: Administration Jobs,Customer Service Representatives

We currently have openings for a Customer Service Representative role to support a UK-based business. The role mainly involves handling inbound and outbound calls from UK-based clients, along with general administrative and customer service tasks.<br>???? Location: Omni Group, M2 Floor, Burj Nahar Mall, Al Muteena Dubai<br>???? Working Hours:<br>Monday to Friday – 10:00 PM to 08:00 PM(to align with UK working hours)<br>???? Salary: AED 2,800 per month, increasing to AED 3,000 after a successful three-month trial period.<br>Fluency in English is essential, as the role involves direct communication with UK clients over calls and emails.<br>If this opportunity interests you, please kindly share the following details:<br>1. Where are you currently located?<br>2. Are you presently employed?<br>3. What is your visa status?<br>4. Are you available to join immediately?<br>5. Your full name and email address.<br>share your cv on +971 589488371.<br>Looking forward to your response.

We currently have openings for a Customer Service Representative role to support a UK-based business. The role mainly involves handling inbound and outbound calls from UK-based clients, along with general administrative and customer service tasks.<br>???? Location: Omni Group, M2 Floor, Burj Nahar Mall, Al Muteena Dubai<br>???? Working Hours:<br>Monday to Thursday – 12:00 PM to 10:00 PM<br>Friday – 12:00 PM to 7:00 PM<br>(to align with UK working hours)<br>???? Salary: AED 2,800 per month, increasing to AED 3,000 after a successful three-month trial period.<br>Fluency in English is essential, as the role involves direct communication with UK clients over calls and emails.<br>If this opportunity interests you, please kindly share the following details:<br>1. Where are you currently located?<br>2. Are you presently employed?<br>3. What is your visa status?<br>4. Are you available to join immediately?<br>5. Your full name and email address.<br>share your cv on +971 589488371.<br>Looking forward to your response.

???? WE'RE HIRING???? CLIENT SERVICES REPRESENTATIVE???? DUBAI, UAE???? FULL-TIME???? LEVEL: ENTRY / MID✨ BUILD RELATIONSHIPS. SUPPORT CLIENTS. DELIVER EXCEPTIONAL SERVICE. We are looking for a professional and customer-focused Client Services Representative to join our growing team in Dubai. The ideal candidate will have excellent communication skills, a strong service mindset, and the ability to build positive relationships with clients while ensuring their needs are effectively supported.???? KEY RESPONSIBILITIES???? Serve as the primary point of contact for clients and provide professional support.???? Respond to client inquiries, requests, and concerns in a timely and effective manner.???? Build and maintain strong relationships with clients to ensure satisfaction and retention.???? Coordinate with internal teams to resolve client issues and deliver solutions.???? Maintain accurate client records, communication logs, and service documentation.???? Assist with client onboarding, follow-ups, and service improvement initiatives.???? Gather client feedback and provide insights to improve customer experience.???? Ensure all client interactions reflect company values and service standards.✅ REQUIREMENTS???? Degree or Diploma in Business Administration, Communications, Marketing, Customer Service, or a related field (preferred).???? Proven experience in customer service, client relations, account support, or a similar role.???? Excellent communication, interpersonal, and relationship management skills.???? Strong problem-solving abilities with attention to detail.???? Basic knowledge of CRM systems and Microsoft Office applications.???? Ability to work effectively in a multicultural environment.???? Valid UAE Employment Visa / Work Authorization Required⚠️ Candidates must have legal eligibility to work in the UAE. Visit Visa and Tourist Visa holders are not eligible for employment.???? WHY JOIN US????? COMPETITIVE SALARY???? TRAINING & PROFESSIONAL DEVELOPMENT???? INTERNATIONAL TEAM???? CLIENT-FOCUSED BUSINESS ENVIRONMENT???? CAREER GROWTH OPPORTUNITIES???? PERFORMANCE BONUS???? PROFESSIONAL WORK ENVIRONMENT???? INTERESTED? APPLY NOWIf you are interested in this opportunity, please send us a message and let us know. We will provide more details about the role and the next steps.???? Send your CV / Resume and join our team in Dubai, UAE.

<h3>Job Description</h3><h4>Position</h4><p><strong>Customer Service Representative (CSR) – Remote</strong></p><ul><li><strong>Employment Type:</strong> Full-Time</li><li><strong>Work Arrangement:</strong> Remote</li><li><strong>Working Hours:</strong> U.S. Business Hours (flexibility for evenings and weekends based on client needs)</li></ul><h3>About the Role</h3><p>We are seeking a <strong>Customer Service Representative (CSR)</strong> to provide high-volume customer support across phone, email, and live chat. The successful candidate will resolve customer issues efficiently, deliver an exceptional support experience, and maintain professional communication in a fast-paced environment.</p><h3>Key Responsibilities</h3><h4>Customer Interaction &amp; Issue Resolution</h4><ul><li>Handle 50–100 customer support tickets daily using platforms such as Zendesk, Freshdesk, or Salesforce Service Cloud.</li><li>Respond to customer inquiries via phone, email, live chat, and social media channels.</li><li>Resolve customer issues with a focus on First Contact Resolution (FCR).</li><li>Escalate complex issues to Tier 2 or technical support teams when required.</li></ul><h4>Ticket &amp; SLA Management</h4><ul><li>Prioritize support tickets based on urgency and SLA requirements.</li><li>Track and manage open cases to ensure timely resolution.</li><li>Maintain accurate and organized documentation of all customer interactions.</li></ul><h4>Knowledge Base &amp; Process Improvement</h4><ul><li>Update internal knowledge bases and FAQs.</li><li>Create and improve response templates and macros.</li><li>Contribute to reducing repetitive inquiries through improved documentation.</li></ul><h4>Customer Experience &amp; Feedback</h4><ul><li>Deliver professional, empathetic customer support.</li><li>Collect customer feedback through CSAT and NPS surveys.</li><li>Identify recurring issues and report trends.</li><li>Escalate negative customer experiences for prompt resolution.</li></ul><h4>Collaboration</h4><ul><li>Work closely with Product, Engineering, and Operations teams.</li><li>Share customer insights to improve products and customer experience.</li></ul><h4>Compliance &amp; Quality</h4><ul><li>Comply with GDPR, HIPAA (where applicable), and company policies.</li><li>Maintain confidentiality of customer information.</li><li>Adhere to quality standards across all customer interactions.</li></ul><h3>Requirements</h3><h4>Experience</h4><ul><li>1–2+ years of experience in customer service, call center, or technical support roles.</li><li>Experience using at least one of the following platforms:<ul><li>Zendesk</li><li>Freshdesk</li><li>Salesforce Service Cloud</li></ul></li></ul><h4>Skills</h4><ul><li>Strong typing and multitasking skills.</li><li>Excellent written and verbal English communication.</li><li>Proficiency in Microsoft Office and Google Workspace.</li><li>Ability to manage multiple priorities and support tickets simultaneously.</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience providing multilingual customer support.</li><li>Experience in SaaS, E-commerce, Healthcare, or Finance industries.</li><li>Experience working in KPI-driven environments.</li><li>Familiarity with chatbots and AI-powered customer support tools.</li></ul><h3>Tools</h3><ul><li>Zendesk</li><li>Freshdesk</li><li>Salesforce Service Cloud</li><li>Email and Live Chat Systems</li><li>Knowledge Base Tools</li><li>Internal Collaboration Platforms</li></ul><h3>Key Performance Indicators (KPIs)</h3><ul><li>First Contact Resolution (FCR)</li><li>Average Handle Time (AHT)</li><li>Customer Satisfaction (CSAT) / Net Promoter Score (NPS)</li><li>SLA Compliance</li><li>Ticket Backlog Management</li></ul><h3>Interview Process</h3><ol><li>Initial Phone Screen</li><li>Video Interview with Pavago Recruiter</li><li>Practical Task (Sample Ticket Handling)</li><li>Client Interview</li><li>Offer &amp; Background Verification</li></ol>

Safran. AI - Artificial Intelligence operating in the real world<br><br>A subsidiary of Safran Electronics & Defense, Safran. AI designs AI solutions applied to complex data such as high-resolution satellite imagery, FMV (Full Motion Video) streams, and acoustic signals. These solutions rely on advanced algorithms capable of automatically detecting and identifying objects of interest in the fields of intelligence, defense, and aerospace.<br><br>Since joining the Safran Group in September 2024, Safran. AI has also been contributing to the Group’s transformation by applying AI solutions to Industry 4.0 challenges. For example, AI-powered automated image analysis can support inspectors responsible for checking critical components by helping them detect potential anomalies from digital images.<br><br>With a team of 250 employees, you will join passionate and multidisciplinary teams bringing together some of the most recognized talents in the industry, all driven by the same commitment to excellence and technological innovation.<br><br>Key Challenges of the Role <br><br>As a Forward Technical Representative based in Abu Dhabi, you are the primary technical point of contact for our prospects, clients, and partners in the Middle East and North Africa region. Thanks to your experience with defence and intelligence solutions, you are able to independently demonstrate the value of Safran. AI solutions, from both a technical and functional standpoint.<br><br>Working alongside a Sales Manager also based in Abu Dhabi, you lead the technical scoping of business opportunities in order to propose high value-added solutions In close collaboration with the Product, Engineering, Deployment, and Support teams, you drive the delivery of commitments made, ensure the quality of deliverables, and contribute to the implementation of high value-added solutions, fully aligned with our clients’ challenges and needs. <br><br>Your Activities And Responsibilities
<br><br>In Support Of Business Development Ambitions<br><br>Engages with prospects to understand their business challenges, operational needs, and desired outcomes, translating them into functional requirements Designs economically viable solutions, aligned with business objectives and technical constraints, drawing on in-depth knowledge of Safran. AI’s existing products, technologies, and expertise Collaborates with the engineering teams to build and validate business proposals Builds trusted relationships with clients by sharing Safran. AI’s defence and intelligence expertise and supporting stakeholders toward successful adoption of the solutions Identifies technical risks and, where necessary, mitigates them through proofs of concept. <br><br>During Project Execution<br><br>Technical lead for the engagement, ensuring engineering is aligned with the objectives Responsible for technical exchanges with clients, ensuring discussions are at the appropriate level and take business challenges into account End-to-end responsible for delivery, driving projects to completion on time, within budget, and to the expected quality level Continuously manages delivery planning, staffing requests, and risk management, adapting the roadmap to business constraints Provides progress updates, ensuring that risks and schedule changes are escalated promptly along with recommended mitigation measures Promotes and applies company methodologies, continuously identifying opportunities for improvement. <br><br>On the Tech Side  <br><br>Our development teams use robust technologies such as Python, Fast API, Typescript, Docker, Postgre SQL, Nomad, Kubernetes, Ansible, Terraform, Grafana, PyTorch, AWS, Notion, Slack We are first and foremost a software publisher, while also being fully capable of supporting our clients on integration and infrastructure challenges according to their needs. Our scope of intervention thus covers everything from providing ready-to-use Docker images to deploying a sovereign data centre, including the integration of our solutions within third-party systems such as GIS platforms, data platforms, or command software.  <br><br>About You<br><br>About<br><br>You are passionate about innovative technologies and client relationships, enjoy international environments, and wish to grow within the demanding and stimulating world of defence:<br><br>You have at least 5 years of professional experience, including a successful first experience as a Solution Engineer in the defence and intelligence field. Profiles such as Tech Lead, Engineering Manager, Architect, or Technical Project Manager with a solid track record and an affinity for client contact will also be considered with interest You have significant international exposure, ideally in the Middle East You are proficient in English, both written and spoken You have excellent communication and presentation skills You demonstrate strong organizational skills and autonomy Ideally, you have experience with internet-disconnected on-premises deployments, integrations within enterprise information systems, and the geospatial or defence sector. <br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.