House gard Jobs - Al Ain UAE

Full Time Naukri Gulf

Call Center Executive

On-site - UAE - Al Ain 15 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul><li>To ensure that phone calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the caller. The primary aim of the call center is to assist customers with a high level of service, thereby leaving a positive Customer Experience.<ul><li>To ensure that all inbound and outbound calls are handled with the following metrics:</li></ul><ol><li>First Call Resolution.</li><li>Service Levels/ Response Time.</li><li>Customer Satisfaction.</li><li>Quality.</li><li>Accessibility</li><li>Accuracy</li><li>Schedule Adherence.</li></ol>Responsibilities<ol><li>To always attend all the phone calls.</li><li>To ensure that all calls are answered within three rings (20 second’s).</li><li>To follow the NMC Standardized Call Center Script with the use of appropriate greetings, there by maintaining uniformity. </li><li>Adhere to the appropriate Hold procedure and the use of efficient Transfer methods.</li><li>Maintain the highest level of Quality on all calls.</li><li>To ensure that accurate information is collected at all times, by executing proper listening skills and data entry methods.</li><li>Caller's Name and Company/ Institution (with correct spelling)</li><li>Contact details/ Patient File Number. <ol><li>    Efficient use of the Hospital Management system and tools, in order to schedule     appointments and maintain patient confidentiality. </li><li>    To maintain Courtesy and Professionalism with the use of appropriate voice      Modulation and clarity of speech.</li></ol></li><li> </li><li>    To provide all callers with accurate and relevant information by focusing on First    Call Resolution. <ol><li>To exercise effective communication within internal departments of the organization.</li></ol></li><li>To handle customer concerns or complaints with the highest level of importance and resolve the concern effectively. Direct the caller to a supervisor or manager if the situation demands.</li><li>To be up-to date with all company policies and also participate in all required       training and development programs arranged by the HR and Training Department.</li><li> Ensure to exhibit a willingness to help at all times. Works evenings, nights,       Weekends and holidays according to the schedule compiled by head of department.</li><li>Strictly adheres to organization’s regulations and policies especially those related        to infection control, patient safety, EHSMS, HAAD, JCI and ISO. <ol><li>Supports Continuous Quality Improvement and participates and contributes to all  the quality assurance activities of the service.</li></ol></li><li>Participates and contributes in scheduled in-service training programs, CNEs,  CMEs, In house activities, conferences or other programs as requested. <ol><li>Exercises effective interpersonal skills in dealings with department staff, associates </li></ol>      and Management.</li><li>Maintains confidentiality as per the agreement signed. <ol><li>Demonstrates the ability to listen to others in promoting effective communication.</li></ol></li><li>Develops thorough understanding of policies and procedures of the hospital and  </li><li>                        demonstrates respect for them.</li><li>Carries out other duties when requested by the Head of department.</li></ol></li></ul></div></section><section>Desired Candidate Profile<ul><li>   Preferably a college graduate in any discipline.<ul><li>   Clarity in communication while speaking to the caller.</li><li>   Minimum 2-year experience as a call centre executive / telephone operator in a patient focused environment and operation of multi-line switchboard system preferred.</li><li>   Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.</li><li>   Must have good interpersonal skills, maturity, good judgment and be capable of  communicating in a professional manner with diverse range of individuals;             superior phone etiquette skills. </li><li>   Patient focused; service oriented; patient & understanding.</li><li>   Efficient organizational skills; ability to handle multiple responsibilities under  pressure while maintaining composure</li><li>   Reliable, punctual, dependable, and responsive.</li><li>   Excellent command of oral and written English. Arabic language  advantageous/desirable but not essential.</li></ul></li></ul></section>

Full Time 3 to 5 years Naukri Gulf

OSH Officer

On-site - UAE - Al Ain 10 June 2026

Research & Development

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul><li>Including but not limited to the following activities:</li><li>Identifies potential safety or fire hazards; takes action or makes recommendations to eliminate hazard. </li><li>Assures that fire extinguishers, smoke detectors, fire alarms, sprinkler system and fire hydrants are in operating condition; conducts fire drills and participates in fire prevention programs.</li><li>Conducts or participates in employee safety and accident prevention programs.</li><li>Supervise the security rounds in order to protect the buildings and grounds against trespassing, theft, and vandalism.</li><li>Apprehends persons suspected of theft, vandalism, or trespassing; contacts police and detains suspect until police arrive.</li><li>Responds to all fire alarms; determines whether a fire exists; attempts to extinguish fire and contacts fire department.</li><li>Writes incident and accident reports and maintains a record of activities.</li><li>Performs related work as assigned.</li></ul> Additional Job Duties<ul><li>Assures safety coverage for an assigned shift by scheduling assignments and overseeing the work In-House security personnel.<ul><li>Provides training and explains work instructions to subordinate Fire and Safety Officers. <ul><li>Plans, develops and conducts employee safety, fire prevention and accident prevention programs. </li></ul></li></ul></li><li>Regularly performs safety and security activities recognized as the most complex and difficult.</li><li>Actively participate in JCI accreditation project.</li></ul> OSH  ROLES AND RESPONSIBILITIES:General: Comply with reasonable OSH instructions, policies and safe working procedures <ul><li>Use of appropriate personal protective equipment and safety systems. </li><li>Be familiar with emergency and evacuation procedures </li><li>Not willfully or recklessly endanger anyone’s health and safety </li><li>Assist with the preparation of risk assessments </li><li>Report OSH Hazards, incidents, Near misses and issues </li><li>Reduce, Reuse, Recycling of waste as much as possible </li><li>Attend all OSH Trainings, awareness programs and mock drills. </li><li>Participates in the OSHMS audits, inspections, ensuring standards are maintained</li></ul>Specific:OSH Facilitator-FMS /Fire and Safety Officer<ul><li>Reports to the EHSMS Dept./Quality and have the immediate control of the workplace in the event of any emergencies/incidents/accidents.</li><li>Maintain and conduct periodic checks & tests of all safety equipment such as firefighting, emergency equipment and the fire system, signages and plans.</li><li>Ensuring FMS staff are adequately trained to perform their work safely e.g. OSHMS induction, safe work practices, risk assessments, specialized safety training (Specific Trainings);</li><li>Ensure regular workplace OSH inspections are conducted;</li><li>Ensure appropriate hazard identification and risk assessment activities are recorded and maintained for all OSH/ EHS activities and events;</li><li>Ensures that all contractors working in NMCSH Al Ain primases have undergone OSHMS induction before commencing the work. Coordinate & supervise all contractors and vendor’s activities.</li><li>Inspects Contractor work activities during any renovation and construction activities.</li><li>Conduct Joint OSH risk assessment with contractor and communicate to the relevant party.</li><li>Maintain an implement the management of contractors related to OSHAD-SF requirements.</li><li>Ensure that annually OSH Competency Assessment is conducted for all departmental staff, by evaluating the skills of staff. An action plan and competency records shall be maintained by as per the ADM-EHS-P014-12 OSH competency procedure. </li></ul>OSHMS Committee:<ul><li>Oversee and direct the planning, coordination, development, implementation, monitoring of implementation and compliance of and with NMCSH OSHMS.</li><li>Evaluate and assess the existing conditions, operations, and practices at NMCSH to determine the impact of and general compliance with OSH.</li><li>Perform risk assessments to identify and generate improvement opportunities and need for process changes to comply with OSH.</li><li>Propose and review OSH program budget, resources, staffing plan, program and staff objectives, action plans, monitoring and reporting, and timelines.</li><li>Review quarterly OSH reports, OSH incident reports and annual independent external NMCSH OSH are sent to DOH as per DOH OSHMS Monitoring and reporting requirements.</li><li>Review and approve the internal audits/inspection plan of OSH and an independent external audit on an annual basis. Audit report/result are reviewed and approved.</li><li>Review the OSH performance and analysis the action plan/root cause if required.</li><li>Authorize the change before implementation and/or startup. Authorization will be documented in the minute of meeting.</li><li>Report to Senior Management the status and progress of the development, implementation, monitoring and compliance on NMCSH OSH requirements a least once per year</li></ul>Committee Members:<ul><li>Membership will consist of permanent members who are required to attend all meetings.</li><li>Reports to be submitted to OSHMS Committee comprising all OSHMS/EHSMS issues and matter.</li><li>If OSHMS Committee assigns additional roles and responsibilities, then it will be fulfilled.</li></ul>Osh investigators, team member roles and responsibilities.<ul><li>Ensure as soon as practicable following the occurrences, shall collect the statements of witnesses and other relevant to the occurrence. </li><li>Maintain a timeline of events, Include dates and names on initial report, initial and subsequent contact details, meeting /conference calls, and decisions pertaining to the incident.</li><li>Instructs others if conducting case finding or active/enhanced surveillance.</li><li>Ensure an initial written report of the incident is submitted to Team Leader within assigned timeframe by the Team leader. </li><li>Carryout case investigation activities as delegated by the Team Leader.</li><li>Provide daily status report of outstanding and completed investigations to the Team Leader.</li><li>Complete OSH investigation and reporting forms</li><li>Ensure to comply with roles and responsibility defined NMCSH 013.ADM-EHS- P006-12 HAZARD, NEAR MISS AND INCIDENT REPORTING POLICY</li></ul>           OSH Internal Auditor: <ul><li>Ensure internal audit is effective to improve its OSH performance. </li><li>Ensure to conduct OSHMS internal audit as per OSHAD-SF/NMCSH Al Ain requirements.</li></ul>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:<ul><li>Health Information Literacy and Skills:</li><li>Adhere to information systems policies and procedures as required by Health Care Organization.</li><li>Privacy, Confidentiality of Health Information:</li><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.<ul><li>Follow confidentiality and security measures to protect electronic health information.</li><li>Maintain data integrity and validity within an information system.</li><li>Report any possible breaches of confidentiality in accordance with organizational policies.</li></ul></li><li>Health Information/Data Technical Security:</li><li>Apply departmental and organizational data and information system security policies</li></ul></div></section><section>Desired Candidate Profile<ul><li>Educational level -  acquired through completion of related course.</li><li>Experience – At least two years of experience in a public safety occupation preferred.</li><li>Excellent command of oral and written English. Knowledge in Arabic is desirable.</li><li>Knowledge of state laws related to the safety of people and property. </li><li>Knowledge of the principles of safety, accident, and fire prevention.</li><li>Knowledge of first aid methods and techniques. </li><li>Knowledge of departmental policies, procedures, rules and regulations related to the </li><li>safety and security of people and property.</li><li>Ability to maintain composure and respond properly during emergencies. </li><li>Ability to learn and apply written laws, rules, and regulations related to the work. </li><li>Ability to train, guide and evaluate the work of other Fire and Safety Officers.</li><li>Ability to determine work priorities and allocate work to other Fire and Safety Officers. </li><li>Ability to work independently.</li><li>Ability to plan, develop and conduct employee safety, fire prevention and accident prevention programs. </li></ul>            Performance Criteria:<ul><li>Ability to work constructively and interact professionally with others<ul><li>Ability to attend to meetings outside of normal business hours<ul><li>Ability to respond to emergencies on a 24-hour basis. </li></ul></li></ul></li></ul></section>

Full Time 3 to 5 years Naukri Gulf

OSH Officer

On-site - UAE - Al Ain 10 June 2026

Research & Development

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul><li>Including but not limited to the following activities:</li><li>Identifies potential safety or fire hazards; takes action or makes recommendations to eliminate hazard. </li><li>Assures that fire extinguishers, smoke detectors, fire alarms, sprinkler system and fire hydrants are in operating condition; conducts fire drills and participates in fire prevention programs.</li><li>Conducts or participates in employee safety and accident prevention programs.</li><li>Supervise the security rounds in order to protect the buildings and grounds against trespassing, theft, and vandalism.</li><li>Apprehends persons suspected of theft, vandalism, or trespassing; contacts police and detains suspect until police arrive.</li><li>Responds to all fire alarms; determines whether a fire exists; attempts to extinguish fire and contacts fire department.</li><li>Writes incident and accident reports and maintains a record of activities.</li><li>Performs related work as assigned.</li></ul> Additional Job Duties<ul><li>Assures safety coverage for an assigned shift by scheduling assignments and overseeing the work In-House security personnel.<ul><li>Provides training and explains work instructions to subordinate Fire and Safety Officers. <ul><li>Plans, develops and conducts employee safety, fire prevention and accident prevention programs. </li></ul></li></ul></li><li>Regularly performs safety and security activities recognized as the most complex and difficult.</li><li>Actively participate in JCI accreditation project.</li></ul> OSH  ROLES AND RESPONSIBILITIES:General: Comply with reasonable OSH instructions, policies and safe working procedures <ul><li>Use of appropriate personal protective equipment and safety systems. </li><li>Be familiar with emergency and evacuation procedures </li><li>Not willfully or recklessly endanger anyone’s health and safety </li><li>Assist with the preparation of risk assessments </li><li>Report OSH Hazards, incidents, Near misses and issues </li><li>Reduce, Reuse, Recycling of waste as much as possible </li><li>Attend all OSH Trainings, awareness programs and mock drills. </li><li>Participates in the OSHMS audits, inspections, ensuring standards are maintained</li></ul>Specific:OSH Facilitator-FMS /Fire and Safety Officer<ul><li>Reports to the EHSMS Dept./Quality and have the immediate control of the workplace in the event of any emergencies/incidents/accidents.</li><li>Maintain and conduct periodic checks & tests of all safety equipment such as firefighting, emergency equipment and the fire system, signages and plans.</li><li>Ensuring FMS staff are adequately trained to perform their work safely e.g. OSHMS induction, safe work practices, risk assessments, specialized safety training (Specific Trainings);</li><li>Ensure regular workplace OSH inspections are conducted;</li><li>Ensure appropriate hazard identification and risk assessment activities are recorded and maintained for all OSH/ EHS activities and events;</li><li>Ensures that all contractors working in NMCSH Al Ain primases have undergone OSHMS induction before commencing the work. Coordinate & supervise all contractors and vendor’s activities.</li><li>Inspects Contractor work activities during any renovation and construction activities.</li><li>Conduct Joint OSH risk assessment with contractor and communicate to the relevant party.</li><li>Maintain an implement the management of contractors related to OSHAD-SF requirements.</li><li>Ensure that annually OSH Competency Assessment is conducted for all departmental staff, by evaluating the skills of staff. An action plan and competency records shall be maintained by as per the ADM-EHS-P014-12 OSH competency procedure. </li></ul>OSHMS Committee:<ul><li>Oversee and direct the planning, coordination, development, implementation, monitoring of implementation and compliance of and with NMCSH OSHMS.</li><li>Evaluate and assess the existing conditions, operations, and practices at NMCSH to determine the impact of and general compliance with OSH.</li><li>Perform risk assessments to identify and generate improvement opportunities and need for process changes to comply with OSH.</li><li>Propose and review OSH program budget, resources, staffing plan, program and staff objectives, action plans, monitoring and reporting, and timelines.</li><li>Review quarterly OSH reports, OSH incident reports and annual independent external NMCSH OSH are sent to DOH as per DOH OSHMS Monitoring and reporting requirements.</li><li>Review and approve the internal audits/inspection plan of OSH and an independent external audit on an annual basis. Audit report/result are reviewed and approved.</li><li>Review the OSH performance and analysis the action plan/root cause if required.</li><li>Authorize the change before implementation and/or startup. Authorization will be documented in the minute of meeting.</li><li>Report to Senior Management the status and progress of the development, implementation, monitoring and compliance on NMCSH OSH requirements a least once per year</li></ul>Committee Members:<ul><li>Membership will consist of permanent members who are required to attend all meetings.</li><li>Reports to be submitted to OSHMS Committee comprising all OSHMS/EHSMS issues and matter.</li><li>If OSHMS Committee assigns additional roles and responsibilities, then it will be fulfilled.</li></ul>Osh investigators, team member roles and responsibilities.<ul><li>Ensure as soon as practicable following the occurrences, shall collect the statements of witnesses and other relevant to the occurrence. </li><li>Maintain a timeline of events, Include dates and names on initial report, initial and subsequent contact details, meeting /conference calls, and decisions pertaining to the incident.</li><li>Instructs others if conducting case finding or active/enhanced surveillance.</li><li>Ensure an initial written report of the incident is submitted to Team Leader within assigned timeframe by the Team leader. </li><li>Carryout case investigation activities as delegated by the Team Leader.</li><li>Provide daily status report of outstanding and completed investigations to the Team Leader.</li><li>Complete OSH investigation and reporting forms</li><li>Ensure to comply with roles and responsibility defined NMCSH 013.ADM-EHS- P006-12 HAZARD, NEAR MISS AND INCIDENT REPORTING POLICY</li></ul>           OSH Internal Auditor: <ul><li>Ensure internal audit is effective to improve its OSH performance. </li><li>Ensure to conduct OSHMS internal audit as per OSHAD-SF/NMCSH Al Ain requirements.</li></ul>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:<ul><li>Health Information Literacy and Skills:</li><li>Adhere to information systems policies and procedures as required by Health Care Organization.</li><li>Privacy, Confidentiality of Health Information:</li><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.<ul><li>Follow confidentiality and security measures to protect electronic health information.</li><li>Maintain data integrity and validity within an information system.</li><li>Report any possible breaches of confidentiality in accordance with organizational policies.</li></ul></li><li>Health Information/Data Technical Security:</li><li>Apply departmental and organizational data and information system security policies</li></ul></div></section><section>Desired Candidate Profile<ul><li>Educational level -  acquired through completion of related course.</li><li>Experience – At least two years of experience in a public safety occupation preferred.</li><li>Excellent command of oral and written English. Knowledge in Arabic is desirable.</li><li>Knowledge of state laws related to the safety of people and property. </li><li>Knowledge of the principles of safety, accident, and fire prevention.</li><li>Knowledge of first aid methods and techniques. </li><li>Knowledge of departmental policies, procedures, rules and regulations related to the </li><li>safety and security of people and property.</li><li>Ability to maintain composure and respond properly during emergencies. </li><li>Ability to learn and apply written laws, rules, and regulations related to the work. </li><li>Ability to train, guide and evaluate the work of other Fire and Safety Officers.</li><li>Ability to determine work priorities and allocate work to other Fire and Safety Officers. </li><li>Ability to work independently.</li><li>Ability to plan, develop and conduct employee safety, fire prevention and accident prevention programs. </li></ul>            Performance Criteria:<ul><li>Ability to work constructively and interact professionally with others<ul><li>Ability to attend to meetings outside of normal business hours<ul><li>Ability to respond to emergencies on a 24-hour basis. </li></ul></li></ul></li></ul></section>

House gard Jobs - Al Ain UAE

Call Center Executive

OSH Officer

OSH Officer

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House gard Jobs - Al Ain UAE

Call Center Executive

OSH Officer

OSH Officer

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