Hospital Manager Jobs - Dubai UAE

<p>مدير مالي ممن لديه خبرة في الشركات الكبرى أو الشركات العقارية في دولة الإمارات&nbsp;</p>

<p>Our client, a leading hospital in Dubai, is currently looking for a Nursing Director to be based in Dubai to lead the strategic nursing development services of the department and maintains performance improvement activities within the department and supports and participates quality improvement projects. In this role, you will be responsible to: • Provide strategic and operational leadership for all nursing services, ensuring high standards of patient care, quality, patient safety, and risk management. • Lead nursing workforce planning, recruitment, retention, performance management, and professional development initiatives • Develop and implement nursing policies, systems, and quality improvement programs to ensure compliance with organizational and regulatory standards. • Collaborate with executive leadership, multidisciplinary teams, and external stakeholders to enhance clinical outcomes and organizational performance. • Oversee nursing budgets, resource allocation, and financial management to support efficient service delivery. • Foster a culture of excellence, continuous learning, research, innovation, and patient- and family-centered care. • Ensure nursing staff maintain the required clinical competencies through orientation, training, education, and succession planning. • Lead organizational responses to patient care issues, complaints, accreditation requirements, and emergency/disaster situations.</p><p>The Ideal Candidate would have: • Masters qualification in Management/ Nursing/Administration or certified PhD degree • Minimum 15 years of clinical experience post qualification and 3 years in a DON position OR 5 years in A/DON Position in a hospital deals with pediatric population. • Extensive knowledge of health care, business, or public administration • High-level administration and management within healthcare or similar experience is desired • Experience of clinical and/or corporate governance.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Clinical Operations Management</strong></p><ul><li><p>Oversee day-to-day oncology services&nbsp;</p></li><li><p>Optimise patient flow, scheduling, and capacity utilisation</p></li></ul><p><strong>Quality, Safety &amp; Compliance</strong></p><ul><li><p>Ensure adherence to clinical standards and guidelines</p></li><li><p>Maintain regulatory compliance&nbsp;</p></li><li><p>Monitor patient safety indicators and incident reporting</p></li><li><p>Drive continuous quality improvement initiatives</p></li></ul><p><strong>Business Development &amp; Service Growth</strong></p><ul><li><p>Develop and execute oncology growth strategies</p></li><li><p>Expand service offerings (new treatments, technologies, subspecialties)</p></li><li><p>Identify and develop new revenue streams</p></li><li><p>Support medical tourism and international patient programs</p></li></ul><p><strong>Referral &amp; Partnership Development</strong></p><ul><li><p>Build strong referral networks with physicians and clinics</p></li><li><p>Develop partnerships with corporates, insurers, and pharma companies and charities</p></li><li><p>Strengthen relationships with key stakeholders and community providers</p></li></ul><p><strong>Financial Performance Management</strong></p><ul><li><p>Manage departmental budget and P&amp;L</p></li><li><p>Monitor revenue, costs, and profitability</p></li><li><p>Optimise use of high-cost drugs and equipment</p></li><li><p>Implement cost-control and efficiency measures</p></li></ul><p><strong>Team Leadership &amp; Workforce Management</strong></p><ul><li><p>Lead and manage oncology staff (nurses, coordinators, admin)</p></li><li><p>Ensure adequate staffing and skill mix</p></li><li><p>Drive training, development, and performance management</p></li><li><p>Foster a high-performance and patient-centered culture</p></li></ul><p><strong>Strategic Planning &amp; Program Development</strong></p><ul><li><p>Contribute to long-term oncology strategy</p></li><li><p>Position the hospital as a center of excellence</p></li><li><p>Support innovation, research, and clinical trials</p></li><li><p>Introduce new technologies and digital solutions</p></li></ul><p><strong>Patient Experience &amp; Outcomes</strong></p><ul><li><p>Improve patient journey and satisfaction</p></li><li><p>Reduce waiting times and treatment delays</p></li><li><p>Ensure holistic and patient-centered care</p></li><li><p>Monitor clinical outcomes and KPIs</p></li></ul><p><strong>Performance Monitoring &amp; Reporting</strong></p><ul><li><p>Track and report on:&nbsp;</p><ul><li><p>Patient volumes</p></li><li><p>Treatment cycles</p></li><li><p>Revenue and growth trends</p></li><li><p>Quality and safety indicators</p></li></ul></li><li><p>Use data to drive decision-making and improvements</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Bachelor’s Degree in:</strong></p><ul><li><p>Healthcare Management</p></li><li><p>Nursing / Pharmacy / Life Sciences</p></li><li><p>Business Administration</p></li></ul><p><strong>Master’s Degree (Preferred):</strong></p><ul><li><p>MBA (Healthcare / Hospital Management / Business Development)</p></li><li><p>Master’s in Healthcare Administration (MHA)</p></li></ul><p><strong>Professional Certifications (Advantage):</strong></p><ul><li><p>Oncology-related certifications</p></li><li><p>Healthcare quality/accreditation (e.g., JCI, CPHQ)</p></li><li><p>Project Management (PMP) or similar</p></li></ul><br><p><strong>Competencies&nbsp;</strong></p><br><p><strong>Leadership&nbsp;</strong></p><p><strong>Level</strong></p><p>Clinical &amp; Operational Excellence</p><p>Proficient</p><p>Business Acumen &amp; Commercial Orientation</p><p>Proficient</p><p>Strategic Thinking</p><p>Proficient</p><p>Financial Management</p><p>Proficient</p><p>Relationship &amp; Stakeholder Management</p><p>Proficient</p><p>Leadership &amp; People Management</p><p>Proficient</p><p>Quality &amp; Patient-Centered Focus</p><p>Proficient</p><p>Analytical &amp; Data-Driven Decision Making</p><p>Proficient</p><br><p></p></section>

About This Opportunity<br><br>We're working with a leading foundational AI lab to find experienced healthcare operations managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.<br><br>We're looking for healthcare operations managers with 5+ years in hospital or health system operations, care delivery redesign, or healthcare management consulting to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: patient throughput and bed utilization models, care pathway and clinical workflow redesign proposals, hospital service line performance dashboards, payer contract and reimbursement analysis decks, staffing ratio and labor cost optimization models, and quality and patient safety improvement reports.<br><br>Compensation: $100/hour<br><br>Commitment: Flexible, 5-20 hours per week (or more if desired)<br><br>Location: Fully remote, work on your own schedule<br><br>Start date: ASAP<br><br>Qualifications<br><br> 5+ years in hospital operations, health system consulting, or care delivery redesign, with direct ownership of patient throughput and service line performance work Experience building staffing, reimbursement, or patient throughput models used to brief hospital executives or health system leadership Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail<br><br>About Ethos<br><br>Ethos is a new expert network built by a McKinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.<br><br>Key Requirements<br><br>5+ years in hospital operations, health system consulting, or care delivery redesign, with direct ownership of patient throughput and service line performance work Experience building staffing, reimbursement, or patient throughput models used to brief hospital executives or health system leadership Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

<br><p><strong>The Opportunity</strong></p><p>We are looking for a high-performing <strong>Healthcare Sales Leader</strong> with proven experience in selling fixed furniture, healthcare casework, IPS systems, or specialist interior solutions into hospitals and medical facilities.</p><p>You will:</p><ul><li><p>Own and grow Company’s Portfolio across the Middle East</p></li><li><p>Drive specification with healthcare architects and consultants</p></li><li><p>Develop strong contractor partnerships</p></li><li><p>Convert live projects into secured orders</p></li><li><p>Build a pipeline across major public and private hospital developments</p></li></ul><p> This is a Sharjah-based role with regional travel.</p><br><p><strong>What You Will Be Responsible For</strong></p><ul><li><p>Driving healthcare project identification across GCC markets</p></li><li><p>Securing product specification at design stage</p></li><li><p>Promoting nurse stations, clinical basin units, IPS systems, and bespoke healthcare furniture</p></li><li><p>Working directly with hospital operators and procurement teams</p></li><li><p>Building relationships with Tier 1 contractors and healthcare specialists</p></li><li><p>Managing the full sales cycle from lead generation to contract negotiation</p></li><li><p>Achieving ambitious sales and growth targets</p></li><li><p>Providing market intelligence to support strategic expansion</p></li></ul><br><br><p><strong>Desired Candidate Profile</strong></p><p>We want a proven performer — not someone learning the sector.</p><p>You must have:</p><ul><li><p>5–10 years’ experience selling into healthcare projects in the Middle East</p></li><li><p>Strong relationships with healthcare architects, consultants, and contractors</p></li><li><p>Experience with hospital fixed furniture, medical casework, or specialist joinery</p></li><li><p>A track record of closing large-value projects</p></li><li><p>Deep understanding of healthcare standards, durability requirements, and infection control environments</p></li><li><p>Commercial strength and confidence in high-level negotiations</p></li><li><p>Arabic language skills are an advantage.</p></li></ul>

About the role We're looking for an experienced Business Development Manager to lead UAE sales of NICaS, a non-invasive hemodynamic monitoring system used across various medical specialities. This is a clinical sales role. We need someone who can hold a credible clinical conversation, not just deliver a pitch.<br>What you'll do Own the full sales cycle across the UAE, prospecting, clinical demonstrations, tenders and quotations, negotiation, and closing Build a pipeline of hospitals, cardiac centers, dialysis units, and private clinics across all seven Emirates Develop relationships with key opinion leaders and department heads in cardiology, nephrology, and critical care Move deals through hospital approval processes with procurement, biomedical engineering, and finance teams Support installation, training, and post-sale follow-up alongside our technical team Build and lead the sales team as the product line grows Represent Abad at conferences, exhibitions, and CME events, and report pipeline and market activity to management<br>What we're looking for5+ years in medical device or capital equipment sales, with a proven record of closing hospital and clinic deals Solid working knowledge of the medical field Existing network within UAE healthcare, hospital decision-makers, procurement, or clinical departments Experience with hospital tenders, MOH/DHA/DOH regulatory processes, and distributor or group purchasing structures Team management experience, or readiness to build and lead a small sales team Strong presentation and sales skills; fluent English, Arabic a bonus Valid UAE driving license and willingness to travel across the Emirates<br>What we offer Competitive salary as per market standards, with performance-linked incentives A differentiated, clinically validated product with strong regional growth potential Direct access to management and real ownership of the product line Manufacturer-led product and clinical training Standard UAE benefits package<br>How to apply Send your CV to nicas@abad.ae with the subject line "BDM — NICaS". Candidates already based in the UAE will be prioritized.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Manage overall project delivery from design to completion.</p></li><li><p>Coordinate with clients, consultants, contractors, and project teams.</p></li><li><p>Monitor project schedule, budget, quality, and progress.</p></li><li><p>Lead site execution and resolve project issues.</p></li><li><p>Manage design coordination and technical requirements.</p></li><li><p>Prepare progress reports and ensure project objectives are achieved.</p></li><li><p>Travel between Dubai office and Iraq project site as required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Bachelor's degree in Civil Engineering / Architecture / Construction Management.</p></li><li><p>Minimum 10+ years of experience in project management.</p></li><li><p>Experience in healthcare / hospital projects is preferred.</p></li><li><p>Strong knowledge of construction, design coordination, and project delivery.</p></li><li><p>Proven experience managing consultants, contractors, and site teams.</p></li><li><p>Strong leadership, communication, and problem-solving skills.</p></li><li><p>Willingness to travel between Dubai and Iraq.</p></li><li><p>Iraqi nationality is preferred for easier travel.</p></li></ol><p></p></section>

Closing date: 10/07/2026<br><br>Number of positions: 1<br><br>Recruiter name: Fatma Alharthi<br><br>Reference number: 71495<br><br>Workplace Type<br><br>Mediclinic Welcare Hospital | Dubai | United Arab Emirates<br><br>MAIN PURPOSE OF JOB<br><br>Effectively and efficiently manage the hospital case management process and facilitate the communication process between all role players by providing accurate and timeous clinical information to minimise the financial risk for the organisation<br><br>KEY RESPONSIBILITY AREAS<br><br>Effective coordination of patient care plans to minimise financial risk for the company Effectively manage the quality of clinical documentation Provide clinical expertise for managing insurance claims with the supportive medical justifications based on good clinical practice Focus on continuous quality improvement of clinical documentation Conduct concurrent and retrospective utilization reviews to ensure medical necessity, appropriate level of care, and compliance with payer requirements. Monitor Length of Stay (LOS) and facilitate timely discharge planning. Coordinate with treating physicians and insurance teams to obtain timely approvals, extensions, and medical necessity documentation. Collaborate with physicians, coding, nursing, finance, and insurance teams to ensure accurate clinical documentation, timely payer communication, and optimal reimbursement while maintaining compliance with regulatory and payer requirements.<br><br>Required Education<br><br>Essential: Bachelor Degree or Diploma in Nursing or Medicine Non-licensed Physician<br><br>Desired: Bachelors or Master’s Degree in Healthcare Management from a recognised institution Certificate in Clinical Coding (CCS/CCA/CPC/CPMA)<br><br>Required Experience<br><br>Essential: At least 3 years’ experience in a clinical, insurance, medical auditing or coding role in a DRG billing environment within the UAE of which at least 1 year was in UAE Healthcare<br><br>Desired: Experience in Theatre and/or ICU, Medical Insurance/funders background; experience in private healthcare environment or experience as a paramedic<br><br>Required Job Skills And Knowledge<br><br>Application of clinical codes Computer literacy and proficiency in MS Office applications Electronic Health Records systems and related best practice Healthcare revenue cycle management and billing processes ICD-10 CM, CPT and DRG coding system Knowledge of scientific nursing processes and associated procedures Patient administration systems and related processes Understanding of and working knowledge of the typical patient journey through a hospital and the various service points of contact<br><br>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Develop, implement and continuously evolve the annual Healthcare Partnerships & Business Development Strategy aligned with American Hospital Dubai's strategic priorities, revenue growth objectives, Centers of Excellence, and market expansion plans. Identify, evaluate, negotiate and manage strategic partnerships with healthcare providers, insurers, employers, governments, embassies, universities, pharmaceutical companies, medical technology companies, digital health organizations and other strategic partners that create measurable clinical and commercial value. Identify new business opportunities, service lines and commercial initiatives that support sustainable revenue growth, improve market share, enhance patient access and strengthen American Hospital Dubai's competitive position. Develop robust business cases, financial analyses and investment proposals for new strategic initiatives, partnerships, clinical programs and service developments, ensuring alignment with organizational priorities and return on investment. Work collaboratively with Clinical Leadership to identify partnership opportunities that strengthen American Hospital Dubai's Centers of Excellence through international collaborations, technology adoption, research, education and program development Establish and expand strategic relationships with corporate organizations, insurers, TPAs and government entities to develop preferred provider agreements, corporate healthcare programmes and value-based partnership models. Identify opportunities to collaborate with pharmaceutical companies, medical technology organizations, AI companies, digital health providers and research institutions to introduce innovative clinical solutions, improve patient outcomes and support healthcare transformation. Monitor healthcare market trends, competitor activities, emerging technologies and international best practices, providing executive-level market intelligence and strategic recommendations that inform business planning and investment decisions. Maintain a structured portfolio of all business partnerships, ensuring each collaboration has clearly defined objectives, governance, measurable outcomes, financial performance indicators, executive sponsorship and periodic performance reviews to maximize long-term value for American Hospital Dubai. Establish governance frameworks, performance indicators and reporting mechanisms to monitor partnership outcomes, evaluate return on investment and ensure continuous improvement across the Healthcare Partnerships & Business Development portfolio<br><br>QUALIFICATIONS & SKILLS:Bachelor's degree in Business Administration, Healthcare Management, Health Sciences, Marketing, International Business, or a related discipline from a recognized university. Professional qualifications in healthcare management, strategic partnerships, commercial management or project management would be an advantage. Strong understanding of the UAE and international healthcare markets. Excellent commercial acumen with the ability to identify and develop strategic growth opportunities. Proven ability to establish and manage executive-level relationships with healthcare providers, insurers, employers, government entities and strategic partners. Strong financial and business analytical skills, including business case development and return on investment evaluation. Excellent negotiation, influencing and stakeholder management skills. Strong presentation and executive communication skills. Experience in developing partnership strategies and executing complex commercial agreements. Ability to analyze healthcare market trends and translate insights into strategic initiatives. Strong project management and organizational skills with the ability to manage multiple strategic initiatives simultaneously. High level of professionalism, diplomacy and executive presence.<br>PROFESSIONAL EXPERIENCE:Minimum of 8–10 years' progressive experience in Healthcare Business Development, Partnerships, and Corporate Development. Demonstrated experience within a healthcare provider, health insurer, healthcare consulting firm, pharmaceutical company, medical technology organization or other healthcare-related sector. Proven track record in identifying, negotiating and delivering strategic partnerships that generate measurable commercial and organizational value. Experience in developing and implementing business development strategies aligned with organizational growth objectives. Experience preparing business cases, commercial proposals, financial evaluations and executive presentations. Experience collaborating effectively with senior clinical, operational and executive leadership teams. Experience working within multicultural and multidisciplinary environments. Established professional network across the UAE and/or international healthcare sector would be highly advantageous.

JOB TITLE: Senior Product Manager – Biosimilars<br><br>DEPARTMENT: Marketing<br><br>REPORTING TO: Gulf, Levant & Iraq Head of Marketing<br><br>LOCATION: Dubai, United Arab Emirates<br><br>Scope: Gulf Countries<br><br>Role Summary<br><br>The Senior Product Manager – Biosimilars will be responsible for leading the strategic planning, commercialization and lifecycle management of Jamjoom Pharma's Biosimilars portfolio across the UAE & Gulf Markets. The role will drive sustainable business growth through strategic brand planning, market development, successful product launches, stakeholder engagement, and cross-functional leadership.<br><br>The successful candidate will possess strong expertise in biosimilars, biologic therapies, help the market access initiatives, patient journey optimization, and the UAE healthcare ecosystem. Working closely with cross functional teams, i.e. Medical Affairs, Market Access, Regulatory, Sales, Supply Chain and external stakeholders, the Senior Product Manager will ensure successful commercialization while maintaining the highest standards of scientific integrity and compliance.<br><br>Responsibilities<br><br>Strategic Brand Leadership<br><br>Develop and execute annual strategic and operational brand plans aligned with company objectives. Lead the commercialization strategy for the Biosimilars portfolio across all customer segments. Identify growth opportunities through market analysis, customer segmentation and lifecycle management. Develop competitive strategies to maximize market share against other biologics and competing biosimilars. Monitor market dynamics, treatment guidelines, competitive activities and healthcare policies to identify emerging opportunities and risks.<br><br>Commercial Excellence<br><br>Drive brand performance by developing effective promotional campaigns and customer engagement strategies. Develop sales forecasts, demand plans and business cases to support commercial decision-making. Monitor sales performance, KPIs, promotional investments and return on investment, implementing corrective actions when required. Develop promotional materials, digital campaigns, scientific tools and omnichannel engagement programs. Support successful product launches, line extensions and lifecycle initiatives.<br><br>Scientific & Clinical Leadership<br><br>Maintain strong scientific knowledge of biologics, biosimilars management. Translate clinical data into compelling value propositions tailored to physicians, payers and healthcare institutions. Ensure all promotional materials accurately reflect current scientific evidence and comply with regulatory requirements.<br><br>Market Access & Stakeholder Engagement<br><br>Collaborate closely with Market Access teams to support pricing, reimbursement, formulary inclusion and public/private sector access strategies. Develop value-based messaging demonstrating the clinical, economic and healthcare system benefits of biosimilars. Build and maintain strong relationships with Gastroenterologists, Key Opinion Leaders (KOLs), pharmacists, procurement stakeholders, hospital decision-makers and healthcare authorities. Support Medical Affairs in identifying and developing local experts, speakers and scientific advocates.<br><br>Cross-functional Leadership<br><br>Lead cross-functional launch readiness across Marketing, Sales, Medical Affairs, Regulatory, Market Access, Supply Chain and Finance. Partner with Supply Chain to optimize demand forecasting, product availability and inventory management. Support Sales Force Excellence through training, coaching and ongoing scientific updates. Influence cross-functional teams to achieve business objectives without direct reporting authority.<br><br>Business Intelligence<br><br>Utilize market research, IQVIA and other business intelligence tools to generate actionable insights. Analyse customer behaviour, prescribing trends and competitive performance to optimize brand strategy. Develop dashboards and performance reports for senior management. Make sound business recommendations despite ambiguity or incomplete market information.<br><br>Compliance & Governance<br><br>Ensure all promotional activities comply with UAE regulations, Jamjoom Pharma SOPs and applicable ethical standards. Promote a culture of compliance, integrity and scientific excellence across all marketing activities.<br><br>Qualifications<br><br>Education<br><br>Bachelor’s degree in pharmacy (mandatory). MBA or postgraduate qualification in Marketing is preferred.<br><br>Experience<br><br>Minimum 10 years of experience working in pharmaceutical industry. Minimum 3 -5 years of Brand Management experience within specialty /Biosimilar pharmaceuticals. Demonstrated experience in biosimilars and/or biologic therapies is required. Proven track record of successful product launches and commercialization. Experience working across private, institutional and market access environments within the UAE. Experience working with cross-functional teams including Medical Affairs, Market Access, Regulatory and Supply Chain.<br><br>Technical Knowledge<br><br>Strong scientific knowledge of biologics, biosimilars and immunology. Deep understanding of biosimilar development, regulatory pathways, interchangeability concepts and healthcare economics. Strong understanding of UAE healthcare system, reimbursement landscape and hospital procurement processes. Prior experience with IQVIA, business intelligence tools and advanced market analytics. Strong knowledge of digital marketing, CRM platforms and omnichannel engagement. Advanced Microsoft Excel and Power Point skills.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Join a New &amp; Fast-Growing Medical Equipment Trading Company </strong><br>Location: Dubai , UAE <br>Job Type: Full-Time <br>Industry: Medical Equipment &amp; Healthcare Solutions <br><br><strong>Lead the Growth of a New Healthcare Business</strong><br><br>Are you a dynamic sales professional with a passion for healthcare and a proven ability to build business from the ground up? We are a newly established Medical Equipment Trading Company with a vision to become a trusted partner for hospitals, clinics, laboratories, and healthcare providers. We are looking for an experienced and entrepreneurial Sales Manager to drive our market expansion, build customer relationships, and lead our sales growth journey.</p></li><li><p>Develop and implement sales strategies to achieve ambitious business growth targets. </p></li><li><p>Identify and secure new customers, including hospitals, clinics, laboratories, and healthcare organizations. </p></li><li><p>Build and maintain strong relationships with key decision-makers and healthcare professionals. </p></li><li><p>Generate and manage a healthy sales pipeline through prospecting, networking, and market development. </p></li><li><p>Lead product presentations, demonstrations, and commercial negotiations. </p></li><li><p>Monitor market trends, competitor activities, and emerging opportunities. </p></li><li><p>Prepare sales forecasts, reports, and business development plans. </p></li><li><p>Collaborate with management to establish the company's sales structure and customer acquisition strategy. </p></li><li><p>Represent the company at industry exhibitions, conferences, and healthcare events.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>✅ Bachelor's degree in Business, Marketing, Biomedical Engineering, Healthcare Management, or a related field. </p><p>✅ Minimum 5 years of sales experience in Medical Equipment, Medical Devices, Healthcare Solutions, or related industries.</p><p>✅ Strong network within hospitals, clinics, healthcare groups, and procurement departments. </p><p>✅ Proven track record of achieving and exceeding sales targets. </p><p>✅ Excellent negotiation, communication, and relationship-building skills. </p><p>✅ Strong business development mindset with the ability to work independently.</p><p>✅ UAE/GCC market experience is highly preferred. <br>✅ Valid driving license is a must.</p><p></p></section>

Overview<br><br>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Established in 2022, Mubadala Health Dubai offers world-class treatments and advanced technology, facilitated by a clinical team of experts with extensive knowledge and experience. Our state-of-the-art outpatient facility provides day surgery, outpatient consultations, and comprehensive diagnostic services for over 30 clinical specialties.<br><br>We are seeking an experienced and dynamic Nurse Manager to lead our outpatient and surgical nursing services within a patient-centered healthcare environment. This role is ideal for a clinically strong nursing leader with proven experience overseeing high-volume clinical operations, driving quality and patient safety initiatives, and developing high-performing nursing teams.<br><br>The successful candidate will be responsible for ensuring the delivery of exceptional patient care across ambulatory and perioperative services, while supporting organizational objectives in operational excellence, quality outcomes, accreditation readiness, and staff development.<br><br>Responsibilities<br><br>Provide strategic and operational leadership for nursing services across Outpatient Clinics, Operating Theatres (OT), Day Surgery Unit (DSU), and Post-Anesthesia Care Unit (PACU), ensuring safe, efficient, and patient-centered care delivery. Lead and develop nursing teams through effective workforce planning, coaching, performance management, succession planning, and staff engagement initiatives. Drive clinical quality and patient safety outcomes by monitoring key performance indicators, implementing evidence-based practices, and ensuring compliance with regulatory and accreditation standards. Champion continuous improvement and education initiatives, fostering a culture of learning, competency development, and clinical excellence across the nursing workforce. Partner closely with multidisciplinary stakeholders, including physicians, allied health professionals, and operational leaders, to optimize patient flow, service efficiency, and patient experience. Oversee clinical operations within high-volume healthcare settings, ensuring optimal resource utilization, capacity management, and achievement of departmental goals and service standards. Support digital transformation and clinical informatics initiatives, serving as a key advocate for electronic medical records and workflow optimization, including Cerner utilization and adoption.<br><br>Qualifications<br><br>Bachelor's Degree in Nursing (Master's Degree preferred). Current Registered Nurse license in the UAE. Minimum 7-10 years of progressive nursing experience, including leadership responsibility. Demonstrated experience managing Outpatient Services, Operating Rooms, Day Surgery, and PACU environments. Strong background in clinical operations, quality management, and nursing education. Experience working in large hospitals or high-volume ambulatory care settings. Hands-on experience supporting or leading JCI accreditation activities and regulatory compliance.

Location: UAE, Malaysia, Thailand, Philippines, or Vietnam Focused Market: Malaysia, Thailand, Philippines, and Vietnam Employment type: Full-time Reports to: Strategic Partnerships<br>Seniority: Executive or Manager, depending on experience<br>Key responsibilities Identify, pitch, and close distribution partnerships with airlines, OTAs, travel agencies, insurance aggregators, brokers, travel-tech, and insurtech platforms across focused markets. Own the full sales cycle: prospecting, commercial negotiation, closing, onboarding, and account growth. Build and manage a pipeline of travel-trade partners, meeting and exceeding revenue and GWP targets. Negotiate commercial terms, commission structures, and distribution models with partners. Work closely with product and fintech/integration teams to scope embedded insurance and API integrations for partners. Serve as the primary relationship owner for signed partners, driving attach rates and product performance. Represent SIMA at industry events, trade shows, and partner meetings. Maintain accurate pipeline, forecasting, and CRM records, reporting to the Head of Strategic Partnerships.<br>Qualifications Proven track record selling travel insurance or travel-related products (ancillary, OTA retailing, airline distribution) — this is a must. Travel insurance sales experience is strongly preferred. Bachelor's degree or equivalent. Executive level: 2+ years in travel insurance / travel ancillary sales. Manager level: 5+ years with a demonstrable book of closed partnerships. Existing relationships within airlines, OTAs, insurance aggregators, brokers, or the travel trade in focused markets is strongly preferred.<br>Skills & competencies Fluent written and spoken English. Local language proficiency a strong advantage. Strong commercial and negotiation skills with a closing mindset. Deep understanding of the focused country travel distribution landscape. Self-driven, target-oriented, and comfortable owning a market independently. Well organized and deadline-driven; proficient in Microsoft Office (Word, Excel, Power Point). Discretion, integrity, and sound judgement in handling commercial and confidential matters.<br>What SIMA offers you Full commercial and operational support to help you win and grow partnerships — you sell, we deliver. A competitive, market-ready travel insurance product suite backed by A-rated reinsurers, in-house TPA, direct hospital billing, and a 24/7 multilingual call center. Onboarding and ongoing product, sales, and technical training. Dedicated product and fintech/integration teams to support embedded and API deals. Competitive salary plus performance-based incentives tied to results. Significant growth potential as we scale across focused markets — early team members are positioned to grow into senior and regional roles. The chance to own and build a market from the ground up in a fast-moving, entrepreneurial MGA.

Location: UAE, Malaysia, Thailand, Philippines, or Vietnam Focused Market: Malaysia, Thailand, Philippines, and Vietnam Employment type: Full-time Reports to: Strategic Partnerships<br>Seniority: Executive or Manager, depending on experience<br>Key responsibilities Identify, pitch, and close distribution partnerships with airlines, OTAs, travel agencies, insurance aggregators, brokers, travel-tech, and insurtech platforms across focused markets. Own the full sales cycle: prospecting, commercial negotiation, closing, onboarding, and account growth. Build and manage a pipeline of travel-trade partners, meeting and exceeding revenue and GWP targets. Negotiate commercial terms, commission structures, and distribution models with partners. Work closely with product and fintech/integration teams to scope embedded insurance and API integrations for partners. Serve as the primary relationship owner for signed partners, driving attach rates and product performance. Represent SIMA at industry events, trade shows, and partner meetings. Maintain accurate pipeline, forecasting, and CRM records, reporting to the Head of Strategic Partnerships.<br>Qualifications Proven track record selling travel insurance or travel-related products (ancillary, OTA retailing, airline distribution) — this is a must. Travel insurance sales experience is strongly preferred. Bachelor's degree or equivalent. Executive level: 2+ years in travel insurance / travel ancillary sales. Manager level: 5+ years with a demonstrable book of closed partnerships. Existing relationships within airlines, OTAs, insurance aggregators, brokers, or the travel trade in focused markets is strongly preferred.<br>Skills & competencies Fluent written and spoken English. Local language proficiency a strong advantage. Strong commercial and negotiation skills with a closing mindset. Deep understanding of the focused country travel distribution landscape. Self-driven, target-oriented, and comfortable owning a market independently. Well organized and deadline-driven; proficient in Microsoft Office (Word, Excel, Power Point). Discretion, integrity, and sound judgement in handling commercial and confidential matters.<br>What SIMA offers you Full commercial and operational support to help you win and grow partnerships — you sell, we deliver. A competitive, market-ready travel insurance product suite backed by A-rated reinsurers, in-house TPA, direct hospital billing, and a 24/7 multilingual call center. Onboarding and ongoing product, sales, and technical training. Dedicated product and fintech/integration teams to support embedded and API deals. Competitive salary plus performance-based incentives tied to results. Significant growth potential as we scale across focused markets — early team members are positioned to grow into senior and regional roles. The chance to own and build a market from the ground up in a fast-moving, entrepreneurial MGA.

Location: UAE, Malaysia, Thailand, Philippines, or Vietnam Focused Market: Malaysia, Thailand, Philippines, and Vietnam Employment type: Full-time Reports to: Strategic Partnerships<br>Seniority: Executive or Manager, depending on experience<br>Key responsibilities Identify, pitch, and close distribution partnerships with airlines, OTAs, travel agencies, insurance aggregators, brokers, travel-tech, and insurtech platforms across focused markets. Own the full sales cycle: prospecting, commercial negotiation, closing, onboarding, and account growth. Build and manage a pipeline of travel-trade partners, meeting and exceeding revenue and GWP targets. Negotiate commercial terms, commission structures, and distribution models with partners. Work closely with product and fintech/integration teams to scope embedded insurance and API integrations for partners. Serve as the primary relationship owner for signed partners, driving attach rates and product performance. Represent SIMA at industry events, trade shows, and partner meetings. Maintain accurate pipeline, forecasting, and CRM records, reporting to the Head of Strategic Partnerships.<br>Qualifications Proven track record selling travel insurance or travel-related products (ancillary, OTA retailing, airline distribution) — this is a must. Travel insurance sales experience is strongly preferred. Bachelor's degree or equivalent. Executive level: 2+ years in travel insurance / travel ancillary sales. Manager level: 5+ years with a demonstrable book of closed partnerships. Existing relationships within airlines, OTAs, insurance aggregators, brokers, or the travel trade in focused markets is strongly preferred.<br>Skills & competencies Fluent written and spoken English. Local language proficiency a strong advantage. Strong commercial and negotiation skills with a closing mindset. Deep understanding of the focused country travel distribution landscape. Self-driven, target-oriented, and comfortable owning a market independently. Well organized and deadline-driven; proficient in Microsoft Office (Word, Excel, Power Point). Discretion, integrity, and sound judgement in handling commercial and confidential matters.<br>What SIMA offers you Full commercial and operational support to help you win and grow partnerships — you sell, we deliver. A competitive, market-ready travel insurance product suite backed by A-rated reinsurers, in-house TPA, direct hospital billing, and a 24/7 multilingual call center. Onboarding and ongoing product, sales, and technical training. Dedicated product and fintech/integration teams to support embedded and API deals. Competitive salary plus performance-based incentives tied to results. Significant growth potential as we scale across focused markets — early team members are positioned to grow into senior and regional roles. The chance to own and build a market from the ground up in a fast-moving, entrepreneurial MGA.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Establish, monitor and ensure professional standards are maintained with in the Customer Care, Maintenance, Transportation, Housekeeping Department, Fire and Safety with collaboration with each Head of Department.</p></li><li><p>Demonstrate judgement and self- sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital.</p></li><li><p>Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.</p></li><li><p>Oversee patient care flow while redirecting and allocating resources. Determine necessary space, equipment, supplies and support systems to ensure effective functioning of Unit / Department.</p></li><li><p>Investigate patient / visitor concerns and implements appropriate courses of action.</p></li><li><p>Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.</p></li><li><p>Intervene and problem solving for inter / intra department issues. Facilitate interdepartmental communication, negotiation and decision-making.</p></li><li><p>Document pertinent information, actions and decisions and communicates to appropriate leadership.</p></li><li><p>Job responsibility provide on-site management / leadership of crisis situations to prevent or minimize disruption of services.</p></li><li><p>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy to use to identify problems and to continuously improve the department service.</p></li><li><p>Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organization information of any nature related to the hospital which the hospital designates in writing as confidential or which a reasonable.</p></li><li><p>Other duty assigned by the Head of Department but limited to the capacity of the employee and his / her designation and as of business needs.</p></li><li><p>Promoting and maintaining quality in all services and ensure continuous quality improvement measures are in place. Conduct method evaluation/ development as per standard policies and procedures</p><ul><li><p>Complying with all safety and quality control programs and procedures as applicable</p></li><li><p>Complying with applicable precautions for environmental safety, infection control, using a series of interventions that minimize or prevent cross infections</p></li><li><p>Ensuring that safety procedures and quality assurance tests are maintained within all sections</p></li><li><p>Comply and support clinical audit processes within the service and report on these as agreed&nbsp;</p></li><li><p>Communicating in a professional and courteous manner with patients, family and other medical personnel as necessary to obtain information for laboratory records, explain procedures, clarify orders and communicate status.&nbsp;</p></li><li><p>Participating in education sessions for department staff, doctors and nurses on the safe and secure handling of equipment, i.e teaching, induction, peer review, case studies, and clinical presentations</p><ul><li><p>Participating in department programs/ committees, various hospital committees, and staff meeting (when requested)&nbsp;</p></li><li><p>Participating in the orientation and training of new employees</p></li><li><p>Maintaining professional knowledge by attending lectures, seminars or on-line education sessions</p></li><li><p>Completing and maintaining all regulatory requirements including licensure and certification and other mandatory training within established time frames.</p></li><li><p>The ability to apply technical skills, together with a demonstrable knowledge of and interest in sciences, such as anatomy, physiology and physics</p></li><li><p>Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements</p><ul><li><p>Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports</p></li><li><p>Attend applicable OSH/Infection control training programs, mock drills and awareness programs</p></li><li><p>Comply with reasonable OSH instructions, policies and safe working procedures&nbsp;</p></li><li><p>Use of appropriate personal protective equipment and safety systems.&nbsp;</p></li><li><p>&nbsp;Be familiar with emergency and evacuation procedures&nbsp;</p></li><li><p>&nbsp;Not wilfully or recklessly endanger anyone’s health and safety&nbsp;</p></li><li><p>Comply with Waste management procedures and policies. Reduce, Reuse, Recycling of waste as much as possible&nbsp;</p></li><li><p>Attend all OSH Trainings, awareness programs and mock drills.&nbsp;</p></li><li><p>Participates in the OSHMS audits, inspections, ensuring standards are maintained</p></li><li><p>PCI is everyone’s responsibility. All staff are required to read and implement the NMC PCI Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.&nbsp;</p><ul><li><p>The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times</p></li></ul></li></ul></li></ul></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Education requires graduation from an accredited University in business or Health related&nbsp; &nbsp;Field.</p></li><li><p>Work requires a minimum of five years of administrative combined with a minimum of two years hospital experience.</p></li><li><p>Must have an exceptional interpersonal skills, maturity and good judgement and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills and Patient focused, service oriented, patient &amp; understanding.</p></li><li><p>Efficient organizational skills, ability to handle multiple responsibilities under pressure while maintaining composure. Also, a person that is reliable, punctual, dependable and responsive.</p></li><li><p>Excellent command of oral and written English. Arabic language desirable but not essential.</p></li></ul><p>&nbsp;<br>&nbsp;</p><ul><li><p>Self-motivation and the ability to work under pressure;</p><ul><li><p>Fluent spoken and written English. Spoken Arabic is advantageous but not essential.</p></li><li><p>A supportive and caring disposition;</p></li><li><p>Adaptability and good time management skills;</p></li><li><p>Confidence in dealing with stressful situations;</p></li><li><p>IT competencies.</p></li></ul></li></ul><p></p></section>

We are seeking an exceptionally organized, empathetic, and strategic Practice Manager to oversee the complete operational, administrative, and clinical success of our veterinary clinic. The ideal candidate is a Senior Veterinarian who wishes to transition into practice leadership—splitting time across clinic operations, team leadership, and clinical practice. However, we also strongly encourage applications from Non-Veterinary Practice Managers with an extensive, proven track record of managing high-performing veterinary clinics or animal hospitals.<br>In this pivotal role, you will be the driving force behind our clinic’s day-to-day excellence, client satisfaction, financial health, and team culture.<br>Key Responsibilities<br>1. Practice Operations & Administration Oversee all daily clinic operations, ensuring seamless workflows across front desk, consultation, surgical, and post-care departments. Establish, standardize, and enforce Standard Operating Procedures (SOPs) for medical records, inventory management, billing, and safety protocols. Manage vendor relationships, inventory control, and pharmaceutical purchasing to minimize waste and optimize profitability. Oversee clinic compliance with local veterinary regulations, radiation safety, controlled substance logs, and health and safety standards.<br>2. Team Leadership & HR Management Recruit, onboard, train, and mentor veterinary nurses, receptionists, support staff, and associate vets. Foster a positive, collaborative, and inclusive workplace culture centered around high medical standards and employee well-being. Manage staff scheduling, performance reviews, dispute resolution, payroll administration, and continuous professional development (CPD) plans.<br>3. Client Experience & Community Relationships Drive exceptional client satisfaction by ensuring every client and pet receives compassionate, transparent, and prompt care. Handle complex client feedback, elevated inquiries, or medical concerns with empathy and professionalism. Implement client retention strategies, wellness plans, and local community outreach initiatives.<br>4. Financial & Strategic Growth Work with leadership to set and achieve monthly and annual revenue, margin, and growth targets. Monitor key performance indicators (KPIs) including client acquisition, retention and satisfaction.<br>5. Clinical Practice (Applicable if candidate is a licensed Vet) Provide high-quality clinical consultation, diagnostic workups, and surgical procedures during designated clinical hours. Lead by example in medical excellence, surgical protocols, and medical documentation standards. Mentor junior veterinarians on case management and client communication.<br>Required Qualifications & Skills<br>Experience: 10+ years of experience in a leadership role within a veterinary clinic or animal hospital. Veterinary License (Option A): MoCCAE Licensed Senior Veterinarian with a strong background in small animal medicine and experience with clinic management. Management Credentials (Option B): Non-veterinary candidate with extensive management experience running a veterinary practice. Leadership: Proven ability to build, train, and retain high-performing, multi-disciplinary teams. Business Acumen: Strong understanding of veterinary practice management software, financial reports (P&L), and inventory management systems. Communication: Exceptional verbal and written communication skills with strong emotional intelligence.

We are seeking an exceptionally organized, empathetic, and strategic Practice Manager to oversee the complete operational, administrative, and clinical success of our veterinary clinic. The ideal candidate is a Senior Veterinarian who wishes to transition into practice leadership—splitting time across clinic operations, team leadership, and clinical practice. However, we also strongly encourage applications from Non-Veterinary Practice Managers with an extensive, proven track record of managing high-performing veterinary clinics or animal hospitals.<br>In this pivotal role, you will be the driving force behind our clinic’s day-to-day excellence, client satisfaction, financial health, and team culture.<br>Key Responsibilities<br>1. Practice Operations & Administration Oversee all daily clinic operations, ensuring seamless workflows across front desk, consultation, surgical, and post-care departments. Establish, standardize, and enforce Standard Operating Procedures (SOPs) for medical records, inventory management, billing, and safety protocols. Manage vendor relationships, inventory control, and pharmaceutical purchasing to minimize waste and optimize profitability. Oversee clinic compliance with local veterinary regulations, radiation safety, controlled substance logs, and health and safety standards.<br>2. Team Leadership & HR Management Recruit, onboard, train, and mentor veterinary nurses, receptionists, support staff, and associate vets. Foster a positive, collaborative, and inclusive workplace culture centered around high medical standards and employee well-being. Manage staff scheduling, performance reviews, dispute resolution, payroll administration, and continuous professional development (CPD) plans.<br>3. Client Experience & Community Relationships Drive exceptional client satisfaction by ensuring every client and pet receives compassionate, transparent, and prompt care. Handle complex client feedback, elevated inquiries, or medical concerns with empathy and professionalism. Implement client retention strategies, wellness plans, and local community outreach initiatives.<br>4. Financial & Strategic Growth Work with leadership to set and achieve monthly and annual revenue, margin, and growth targets. Monitor key performance indicators (KPIs) including client acquisition, retention and satisfaction.<br>5. Clinical Practice (Applicable if candidate is a licensed Vet) Provide high-quality clinical consultation, diagnostic workups, and surgical procedures during designated clinical hours. Lead by example in medical excellence, surgical protocols, and medical documentation standards. Mentor junior veterinarians on case management and client communication.<br>Required Qualifications & Skills<br>Experience: 10+ years of experience in a leadership role within a veterinary clinic or animal hospital. Veterinary License (Option A): MoCCAE Licensed Senior Veterinarian with a strong background in small animal medicine and experience with clinic management. Management Credentials (Option B): Non-veterinary candidate with extensive management experience running a veterinary practice. Leadership: Proven ability to build, train, and retain high-performing, multi-disciplinary teams. Business Acumen: Strong understanding of veterinary practice management software, financial reports (P&L), and inventory management systems. Communication: Exceptional verbal and written communication skills with strong emotional intelligence.

Job Description:Responsible for managing the financial health of the organization to promote success and growth while maintaining legal financial practices. Responsible for financial planning to determine how to pay off liabilities and grow the business, reviewing financial documents to ensure tax-compliance and collaboration with other departments to achieve monetary goals. Key Responsibilities:Manage and oversee the daily operations of the finance department including accounts payable, accounts receivable, payroll, and billing processes. Develop and implement financial policies and procedures. Collaborate with department heads to optimize resource allocation. Evaluate financial risks and recommend strategies to mitigate them. Oversee cash flow management, including petty cash operations, ensuring optimal liquidity for operational efficiency. Prepare financial statements and reports, including monthly and annual accounts. Analyze financial statements, reports, operating metrics and data to identify trends, variances, opportunities and areas for improvement. Provide insights and recommendations based on financial analysis to support strategic decision-making. Co-ordinate and work closely with various departments, such as sales, marketing, and operations, to understand their financial needs and provide support and recommendations. Reconcile rental and miscellaneous receipts efficiently, ensuring accurate cash handling and banking. Providing Exceptional Professional services to our Clients and External Vendors for all Financial matters and regulations. Develop financial models and scenarios to support strategic decision-making and evaluate business performance. Lead the annual budgeting process and periodic forecasting to ensure alignment with business goals and objectives. Lead the quarterly VAT return filings, refunds, reconciliation, ensuring compliance with Federal Tax Authority regulations. Monitor budget vs. actual performance and make adjustments as necessary. Identify cost-saving opportunities and efficiency improvements within the organization. Ensure compliance with local regulatory requirements and standards. Ensure Compliance with KYC Laws and UAE labor laws, Federal laws. Coordinate and oversee audits and financial reviews. Support both external and internal audit preparations, ensuring accurate trial balances, ledger maintenance, and comprehensive journal entries with systematic filing. Generate and present comprehensive financial reports as and when required. Manage and maintain relationships with banking partners, including handling banking facilities such as loans, credit facilities, letters of guarantee, and other financial transactions. Oversee and coordinate all banking-related activities to ensure smooth financial operations. Demonstrate prior experience in a trading company or possess a strong understanding of trading business operations and financial requirements. Qualifications:Masters or Bachelor's Degree in Finance, Accounts or related field preferably MBA. Recognized professional accounting qualification (e.g. ACCA, CPA, CMA, CA) is preferred. Experience: Minimum 8 years of experience as Finance Manager or similar role in financial planning and analysis preferably in the healthcare industry, UAE.<br>Skills:Candidates should have proficiency in Oracle Net Suite, along with advanced skills in Microsoft Excel. Strong command of accounting principles, financial regulations, and investment strategies. Attention to detail and the ability to work independently and as part of a team. Strong financial acumen with proven expertise in financial planning, analysis, and reporting. Proficiency in financial modeling and forecasting techniques. Strong leadership skills and experience in managing team Analytical, strategic, and results-oriented mind-set Excellent communication and interpersonal skills. Strong Time Management & Conflict Management skills. Proficiency in Arabic will be considered an added advantage. What We Offer:Competitive salary and benefits package Opportunities for professional growth and development A collaborative and dynamic work environment

Please Note: This role will require you to work in the UAE, and will consist of 50% travel.<br><br>Who Are Heidi<br><br>Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.<br><br>We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.<br><br>Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.<br><br>Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems<br><br>We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?<br><br>The Role<br><br>As a Customer Success Manager at Heidi Health, you’ll be the bridge between technology and care - helping hospitals, clinics, and clinicians across the Middle East adopt and love Heidi.<br><br>You’ll manage the full customer journey for both public and private hospital deployments, ensuring seamless implementation, strong clinician engagement, and measurable impact on patient care.<br><br>This role is ideal for someone with a medical background (e.g. former doctor, nurse, or allied health professional) who’s excited to drive digital transformation in healthcare.<br><br>What You’ll Do<br><br>Own customer outcomes: Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value. Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. Track and improve metrics along customer journey like time-to-first-value and early activation. Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians. Enhance Retention & Growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement. Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact. Resolve operational blockers: Collaborate with product, engineering, and support teams to ensure a smooth customer experience. Feedback insights: Gather and share insights to influence product development and feature prioritisation.<br><br>What We’re Looking For<br><br>Native or professional Arabic and English language skills are a must,2+ years in a customer success role at a Saa S company, with proven ability to own the full lifecycle Clinical background (e.g. medicine, nursing, or allied health) strongly preferred. Familiarity with the GCC’s healthcare ecosystem (both public and private). Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams. Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality. Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments.<br><br>What do we believe in?<br><br>Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.<br><br>Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.<br><br>Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.<br><br>Why you will flourish with us ?????<br><br>Additional paid day off for your birthday and wellness days A generous personal development budget of $500 per annum Learn from some of the best engineers and creatives, joining a diverse team The rare chance to create a global impact as you immerse yourself in one of the world’s leading healthtech startups If you have an impact quickly, the opportunity to fast track your startup career!