Tour operator Jobs - Al Ain UAE

<ol><li><p>Operate forklift equipment safely and efficiently for movement, stacking, loading, and unloading of finished goods.</p></li><li><p>Handle approximately <strong>100–200 pallets per shift</strong>, depending on operational requirements.</p></li><li><p>Load and unload trailers, containers, trucks, and other vehicles safely and efficiently.</p></li><li><p>Move finished goods between production, storage, dispatch, and loading areas.</p></li><li><p>Store and retrieve pallets from <strong>racking systems</strong> while maintaining safe stacking practices.</p></li><li><p>Operate forklifts in tight spaces, narrow aisles, and high-traffic warehouse areas.</p></li><li><p>Follow <strong>FIFO/FEFO</strong> inventory principles when handling and storing finished goods.</p></li><li><p>Read and follow pick lists, load slips, manifests, and other basic warehouse documents.</p></li><li><p>Support accurate picking, staging, and dispatch of finished goods.</p></li><li><p>Conduct basic pre-operational checks of forklifts and report any equipment issues immediately.</p></li><li><p>Ensure pallets and products are handled carefully to prevent product damage.</p></li><li><p>Follow all warehouse safety procedures, PPE requirements, and traffic management rules.</p></li><li><p>Maintain a clean, organized, and safe working environment.</p></li><li><p>Support stock accuracy and participate in cycle counts and inventory-related activities when required.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Previous experience as a <strong>Forklift Operator</strong> in a warehouse, FMCG, beverage, manufacturing, or distribution environment.</p></li><li><p>Experience working in <strong>high-volume, fast-moving finished goods environments</strong> is preferred.</p></li><li><p>Proven experience handling approximately <strong>100–200 pallets per shift</strong>.</p></li><li><p>Experience with <strong>racking and pallet storage systems</strong>.</p></li><li><p>Experience in loading and unloading trailers, trucks, and containers.</p></li><li><p>Practical knowledge of FIFO/FEFO inventory handling.</p></li><li><p>Experience operating forklifts in busy warehouses and confined/tight spaces.<br><br>Experience operating <strong>battery-operated forklifts</strong> is preferred.</p></li><li><p>Experience operating forklifts with a capacity of <strong>3 tonnes or above</strong> is highly preferred.</p></li><li><p>Strong experience in pallet handling, stacking, de-stacking, and racking operations.</p></li><li><p>Ability to safely operate forklifts in narrow aisles and high-traffic warehouse environments.</p></li></ol><p>Warehouse Knowledge</p><ul><li><p>Basic understanding of warehouse operations and finished goods handling.</p></li><li><p>Ability to read and understand:</p><ul><li><p>Pick lists</p></li><li><p>Load slips</p></li><li><p>Manifests</p></li><li><p>Picking documents</p></li><li><p>GRNs and basic warehouse documentation</p></li></ul></li><li><p>Understanding of FIFO/FEFO practices.</p></li><li><p>Good awareness of warehouse safety and product handling procedures.</p></li></ul><p>Qualifications</p><ul><li><p><strong>Higher Secondary School Certificate or equivalent</strong> required.</p></li><li><p>Valid forklift operator certification/license as required by applicable UAE regulations and company policy.</p></li><li><p>Additional warehouse or material-handling certifications will be an advantage.</p></li></ul><p>Communication Skills</p><ul><li><p><strong>Basic English communication and reading ability</strong> is required.</p></li><li><p>Ability to understand basic warehouse instructions, safety signs, pick lists, and load slips.</p></li><li><p><strong>Hindi</strong> or other commonly spoken warehouse languages will be an advantage.</p></li></ul>

<ul><li>Accurately input and update data in various databases and systems, ensuring complete and error-free records.</li><li>Review and verify data for discrepancies, making necessary corrections or adjustments to maintain data integrity.</li><li>Organize and maintain physical and digital files, ensuring easy retrieval and compliance with data management policies.</li><li>Conduct regular data audits to identify and resolve inconsistencies, enhancing overall data quality.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A high school diploma or equivalent is required; further education in data management or IT is a plus.</li><li>Proven experience as a Data Entry Operator or in a similar role, ideally with 1-3 years in a fast-paced environment.</li><li>Certifications in data entry or database management can enhance your profile and showcase your commitment.</li><li>Experience in industries such as finance, healthcare, or logistics is preferred, given their data sensitivity.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Safely operate forklifts and other material handling equipment to transport goods within the Factory/warehouse, ensuring strict adherence to safety protocols.</p></li><li><p>Conduct regular inspections of forklifts before and after use to identify any mechanical issues, ensuring all equipment is in optimal working condition.</p></li><li><p>Load and unload materials from delivery trucks, carefully balancing loads to prevent accidents and damage to goods.</p></li><li><p>Accurately record inventory movements, utilizing warehouse management systems to track stock levels and locations.</p></li><li><p>Collaborate with warehouse teams to organize and maintain a clean, efficient workspace that maximizes productivity.</p></li><li><p>Perform cycle counts and inventory checks as needed, ensuring timely updates to inventory records to reflect accurate stock levels.</p></li><li><p>Communicate effectively with supervisors and other team members regarding daily tasks and any potential hazards in the work environment.</p></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent, with a strong understanding of basic math and reading skills to follow instructions accurately.</p></li><li><p>Valid UAE forklift operator license is mandatory.</p></li><li><p>Minimum of 2 years of experience operating forklifts in a warehouse or distribution center, demonstrating familiarity with various types of forklifts.</p></li><li><p>Ability to work in a fast-paced environment, demonstrating flexibility and adaptability to changing priorities and workloads.</p></li><li><p>Physical stamina and strength, capable of lifting heavy objects and standing for extended periods without difficulty.</p></li><li><p>Proficiency in basic troubleshooting of forklift issues, enabling immediate action to minimize downtime.</p></li><li><p>Bilingual candidates with proficiency in English and an additional language are preferred to enhance team communication.</p></li></ul><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>To ensure that phone calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the caller. The primary aim of the call center is to assist customers with a high level of service, thereby leaving a positive Customer Experience.</p><ul><li><p>To ensure that all inbound and outbound calls are handled with the following metrics:</p></li></ul><ol><li><p>First Call Resolution.</p></li><li><p>Service Levels/ Response Time.</p></li><li><p>Customer Satisfaction.</p></li><li><p>Quality.</p></li><li><p>Accessibility</p></li><li><p>Accuracy</p></li><li><p>Schedule Adherence.</p></li></ol><p><strong>Responsibilities</strong></p><ol><li><p>To always attend all the phone calls.</p></li><li><p>To ensure that all calls are answered within three rings (20 second’s).</p></li><li><p>To follow the NMC Standardized Call Center Script with the use of appropriate greetings, there by maintaining uniformity.&nbsp;</p></li><li><p>Adhere to the appropriate Hold procedure and the use of efficient Transfer methods.</p></li><li><p>Maintain the highest level of Quality on all calls.</p></li><li><p>To ensure that accurate information is collected at all times, by executing proper listening skills and data entry methods.</p></li><li><p>Caller's Name and Company/ Institution (with correct spelling)</p></li><li><p>Contact details/ Patient File Number.</p><br><ol><li><p>&nbsp; &nbsp; Efficient use of the Hospital Management system and tools, in order to schedule&nbsp;</p><p>&nbsp; &nbsp; appointments and maintain patient confidentiality.</p><br></li><li><p>&nbsp; &nbsp; To maintain Courtesy and Professionalism with the use of appropriate voice&nbsp;</p><p>&nbsp; &nbsp; &nbsp;Modulation and clarity of speech.</p></li></ol></li><li><br></li><li><p>&nbsp; &nbsp;&nbsp;To provide all callers with accurate and relevant information by focusing on First</p><p>&nbsp; &nbsp;&nbsp;Call Resolution.</p><br><ol><li><p>To exercise effective communication within internal departments of the&nbsp;</p><p>organization.</p></li></ol></li><li><p>To handle customer concerns or complaints with the highest level of importance and resolve the concern effectively. Direct the caller to a supervisor or manager if the situation demands.</p></li><li><p>To be up-to date with all company policies and also participate in all required&nbsp;</p><p>&nbsp; &nbsp; &nbsp; training and development programs arranged by the HR and Training Department.</p></li><li><p>&nbsp;Ensure to exhibit a willingness to help at all times. Works evenings, nights,&nbsp;</p><p>&nbsp; &nbsp; &nbsp; Weekends and holidays according to the schedule compiled by head of department.</p></li><li><p>Strictly adheres to organization’s regulations and policies especially those related &nbsp;</p><p>&nbsp; &nbsp; &nbsp; to infection control, patient safety, EHSMS, HAAD, JCI and ISO.</p><br><ol><li><p>Supports Continuous Quality Improvement and participates and contributes to all &nbsp;the quality assurance activities of the service.</p></li></ol></li><li><p>Participates and contributes in scheduled in-service training programs, CNEs, &nbsp;CMEs, In house activities, conferences or other programs as requested.</p><br><ol><li><p>Exercises effective interpersonal skills in dealings with department staff, associates&nbsp;</p></li></ol><p>&nbsp; &nbsp; &nbsp; and Management.</p></li><li><p>Maintains confidentiality as per the agreement signed.</p><br><ol><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li></ol></li><li><p>Develops thorough understanding of policies and procedures of the hospital and &nbsp;</p></li><li><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; demonstrates respect for them.</p></li><li><p>Carries out other duties when requested by the Head of department.</p></li></ol></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>&nbsp; &nbsp;Preferably a college graduate in any discipline.</p><ul><li><p>&nbsp;&nbsp; Clarity in communication while speaking to the caller.</p></li><li><p>&nbsp; &nbsp;Minimum 2-year experience as a call centre executive / telephone operator in a patient focused environment and operation of multi-line switchboard system preferred.</p></li><li><p>&nbsp;&nbsp; Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet explorer skills.</p></li><li><p>&nbsp; &nbsp;Must have good interpersonal skills, maturity, good judgment and be capable of &nbsp;communicating in a professional manner with diverse range of individuals;&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; superior phone etiquette skills.&nbsp;</p></li><li><p>&nbsp; &nbsp;Patient focused; service oriented; patient &amp; understanding.</p></li><li><p>&nbsp; &nbsp;Efficient organizational skills; ability to handle multiple responsibilities under &nbsp;pressure while maintaining composure</p></li><li><p>&nbsp;&nbsp; Reliable, punctual, dependable, and responsive.</p></li><li><p>&nbsp; &nbsp;Excellent command of oral and written English. Arabic language &nbsp;advantageous/desirable but not essential.</p></li></ul></li></ul><p></p></section>