Mystery Shopper - Ras Al Khaimah UAE

<ul><li><p>Welcome and engage customers visiting the showroom in a professional manner.</p></li><li><p>Conduct customer needs assessments, product demonstrations, and test drives.</p></li><li><p>Deliver an outstanding customer experience that positively impacts NPS and Mystery Shopping results.</p></li><li><p>Achieve monthly individual sales targets and contribute to overall showroom performance.</p></li><li><p>Build and manage a healthy sales pipeline using CRM systems.</p></li><li><p>Promote finance, insurance, and value-added products aligned with customer needs.</p></li><li><p>Accurately maintain leads, opportunities, customer records, and test drive activities in C4C.</p></li><li><p>Follow all company sales processes, governance requirements, and internal controls.</p></li><li><p>Ensure accurate sales documentation, deposits, and vehicle order processing.</p></li><li><p>Maintain showroom standards, demo vehicle readiness, and professional conduct at all times.</p></li><li><p>Complete all mandatory sales, compliance, and system training requirements.</p></li><li><p>Collaborate with colleagues and stakeholders to deliver a seamless customer journey.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required skills to be successful:</strong></p><ul><li><p>Strong sales and customer relationship-building capabilities.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Ability to influence customer decisions through value-based selling.</p></li><li><p>Strong negotiation and closing skills.</p></li><li><p>CRM and lead management experience.</p></li><li><p>Ability to manage multiple priorities in a fast-paced retail environment.</p></li><li><p>High attention to detail and process compliance.</p></li><li><p>Strong problem-solving and customer service mindset.</p></li><li><p>Self-motivated with a target-driven approach.</p></li><li><p>Proficiency in Microsoft Office applications, particularly Excel.</p></li></ul></li></ul><br><p><strong><br>What equips you for the role:</strong></p><ul><li><p>Bachelor's Degree.</p></li><li><p>Minimum 2 years of sales experience, preferably within luxury retail, automotive, technology, electronics, or premium customer-facing industries.</p></li><li><p>Automotive sales experience is advantageous.</p></li><li><p>Fluent written and spoken English; Arabic is preferred.</p></li><li><p>Experience working with CRM systems and sales pipeline management.</p></li><li><p>Proven ability to achieve sales targets and KPIs.</p></li><li><p>Strong customer engagement and presentation skills.</p></li><li><p>Ability to adapt to new sales approaches and technologies.</p></li><li><p>Results-oriented with a strong sense of accountability and ownership.</p></li><li><p>Demonstrates Al-Futtaim values of Respect, Integrity, Collaboration, and Excellence.</p></li></ul>