AccorHotels jobs
458
Jobs Found
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary architecture combined with elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest rooms and suites, a variety of award-winning dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools, and fitness facilities. It caters to business travelers, leisure guests, and large-scale corporate and social events. Fairmont Bab Al Bahr upholds international luxury standards while embracing the rich culture and heritage of the United Arab Emirates. The hotel is committed to excellence, innovation, sustainability, and delivering memorable experiences for both guests and colleagues.</p><br><br>Job Description<br><br><ul><li>Oversee the daily operation of the Italian restaurant, ensuring smooth and efficient service.</li><li>Maintain Fairmont luxury service standards at all times.</li><li>Conduct daily briefings with the restaurant team.</li><li>Monitor restaurant appearance, cleanliness, and ambiance.</li><li>Ensure all opening and closing procedures are completed accurately.</li><li>Coordinate with the kitchen team to ensure timely and high-quality food service.</li><li>Supervise reservations, seating arrangements, and guest flow.</li></ul><ul><li>Deliver exceptional and personalized guest service.</li><li>Welcome and engage with guests during service.</li><li>Handle guest complaints promptly and professionally.</li><li>Build strong guest relationships and encourage repeat business.</li><li>Ensure all guest feedback is followed up and appropriate corrective actions are implemented.</li><li>Promote Fairmont's "Turning Moments into Special Memories" philosophy.</li><li>Recruit, train, coach, and develop restaurant colleagues.</li><li>Conduct performance evaluations and provide continuous feedback.</li><li>Prepare staff schedules based on business demand.</li><li>Ensure compliance with grooming, hygiene, and uniform standards.</li><li>Foster teamwork, employee engagement, and a positive working environment.</li><li>Conduct daily training sessions to improve product knowledge and service standards.</li><li>Achieve departmental revenue and profitability targets.</li><li>Monitor daily sales performance.</li><li>Control labor costs through effective scheduling.</li><li>Manage operating expenses and maximize productivity.</li><li>Review financial reports and identify improvement opportunities.</li><li>Maintain high standards of food presentation and beverage service.</li><li>Collaborate with the Chef de Cuisine on menu planning and seasonal promotions.</li><li>Ensure authentic Italian dining experiences are consistently delivered.</li><li>Monitor portion control and service consistency.</li><li>Support wine and beverage promotions to increase revenue.</li><li>Monitor restaurant inventory and operating supplies.</li><li>Control breakage, spoilage, and waste.</li><li>Ensure proper stock ordering and storage procedures.</li><li>Conduct regular inventory counts.</li><li>Maintain cost-effective operations while preserving service quality.</li><li>Ensure compliance with HACCP, food safety, hygiene, and sanitation standards.</li><li>Maintain a clean and safe working environment.</li><li>Ensure compliance with local municipality regulations and hotel policies.</li><li>Conduct regular health and safety inspections.</li><li>Report maintenance issues promptly.</li></ul><br>Qualifications<br><br><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.</li><li>Minimum 3–5 years of experience as a Restaurant Manager in a luxury hotel or fine-dining Italian restaurant.</li><li>Strong leadership and people management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Sound knowledge of Italian cuisine, wines, and restaurant operations.</li><li>Strong financial and analytical skills.</li><li>Knowledge of HACCP and food safety regulations.</li><li>Proficiency in Microsoft Office and restaurant POS systems.</li><li>Fluent in English; Italian language skills are an advantage.</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Conducts daily briefing for Room Attendants</li><li>Conducts daily inspection of employee grooming.</li><li>Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.</li><li>Conducts on the job training for all Room Attendants.</li><li>Maintains effective employee relations.</li><li>Checks and maintains equipment and machines used.</li><li>Prepares job orders and co-ordinate with Engineering for follow up.</li><li>Ensure special attention given to VIP rooms.</li><li>Attends daily briefing with EKH/AEH in Housekeeping.</li><li>Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.</li><li>Proper handover and take over of the incoming and out going shifts to be handled well.</li><li>Report all Lost & Found items to Housekeeping.</li><li>Prepare discrepancy report for the front office.</li><li>Conduct fumigation for the rooms and floors.</li><li>Follow up “ Do not Disturb” rooms.</li><li>Prepare inventory for room linen.</li><li>Notify Housekeeper any damage caused by guest.</li><li>Check and follow all maintenance report If the work is incomplete.</li><li>Waters and changes all flowers as per schedule requirement.</li><li>Ensures that all flower arrangements look pleasant before the delivery to the rooms.</li><li>While inspecting guest rooms and other area there should be eye for detail.</li><li>Daily physical inspection of occupied, vacant and checkout rooms to be done at 1300 hours.</li><li>Make sure maid trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.</li><li>Monitor the Key Issue no. 3 / Entering/Leaving a guest’s room is followed by the room attendant.</li><li>Be Responsible for the cleanliness, maintenance, property and hygiene of guest rooms, corridors and service areas..</li><li>Oversee the work of PA attendant</li><li>Handle all service matters to guests in the station</li><li>Be responsible for supervising the activities of Room attendant.</li><li>Check all check-out rooms and guest rooms</li><li>Be fully aware of the Rixelence of the day</li><li>Proper grooming at all times</li><li>Show fullest cooperation and respect within the team and other departments</li><li>Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul><br>Qualifications<br><br><ul><li>University degree in any field</li><li>Minimum 2 years in a similar role with a five-star hotel. </li><li>Passionate about creating extraordinary service</li><li>Ability to work as part of a team to ensure guest satisfaction</li><li>Strong verbal communication skills</li></ul><br>Additional Information<br><br><ul><li><p><strong>What is in it for you:</strong></p><br></li><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><ul><li>Maintain complete knowledge of: <ul><li>Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code</li><li>Restaurant reservation procedures</li><li>Daily house count, arrivals, departures, VIP’s</li><li>Scheduled in-house group activities, locations and times</li><li>All department policies / service procedures </li></ul></li><li>Answer telephone within 3 rings, using correct salutations and telephone etiquette.</li><li>Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.</li><li>Communicate reservation or cancellation changes to management as they arise throughout the shift.</li><li>Monitor the preparation of own assignments, ensuring compliance to departmental standards.</li><li>Ensure that all menu’s, check folders are cleaned and in sufficient quantity.</li><li>Ensure that the hostess stand is cleaned and organized.</li><li>Review the Reservation book, pre-assign designated tables and follow up on all special requests.</li><li>Greet the guests at the entrance of the restaurant.</li><li>Seat Guest accordingly to floor plan / being fair to each waiter.</li><li>Show guests their table which has been designated to them</li><li>Ensure that the guests are pleased with their table.</li><li>Present the open menu to the guest.</li><li>Ensure that the tables are set to the best service of the guest.</li><li>Anticipate heavy business times and organize procedures to handle waiting lines.</li><li>Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.</li></ul><br>Qualifications<br><br><ul><li>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li><li>Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>REPAIR & MAINTENANCE</p><br><ul><li>Familiarize him/herself with the design and layout of all guest and back of the house area. Obtain understanding of operating procedures related to such.</li><li>Required to maintain the Machineries in a state of readiness at all times.</li><li>Follow the shift duties as per department duty roster.</li><li>Oversee and maintain systems including Engineering plants and hotel equipment’s following preventative maintenance program on daily, weekly and monthly basis with the guidance from ADOE.</li><li>Participate in departmental team building activity.</li><li>Keep maintenance records, inventories and reports.</li><li>Maintain up to date logs for all equipment and communicate with ADOE / DOE frequently.</li><li>Oversee shift operation, reports, inventory and requisitions regarding equipment maintenance.</li><li>Familiar with all duties under the company Safety Management System including Emergency Response Activities.</li><li>Understand and practice hotel emergency fire procedures.</li><li>Perform all other engineering related duties assigned by the DOE. Offer services to internal/external customer when available.</li><li>Assist in development and implementation of preventive maintenance programs for mechanical equipment’s and facilities.</li><li>Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations and/or conclusions.</li><li>Estimate time, cost and amount and type of lumber and supplies required for projects; requisition lumber and supplies required.</li><li>Inspect completed work to ensure compliance with blueprints, specifications, instructions and applicable federal, state and local codes; direct any rework or modification.</li><li>To report for duty punctually wearing the correct uniform and name badges at all times.</li></ul><p>GENERAL MISCELLANIOUS</p><br><ul><li>Ensures all staff is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>Other duties as assigned.</li><li>Assist in Task Force Teams for new openings.</li><li>Carry out any other reasonable task (which may not be stated here) as requested</li></ul><br>Qualifications<br><br><ul><li>University Degree in Hotel Management</li><li>Minimum 3 years in a similar role.</li><li>Strong leadership, interpersonal and training skills</li><li>Good communication and customer contact skills</li><li>Has knowledge of MS office and Engineering operating system</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><ul><li>To be familiar with all food and beverage items on the outlet menu.</li><li>To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.</li><li>To take food and beverage orders from guests, upselling wherever possible.</li><li>To utilize the outlet point-of-sales system as prescribed</li><li>To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.</li><li>To serve food and beverages according to the standards established.</li><li>To clear tables and removes dirty dishes to the dish area.</li><li>To complete opening and closing duties as assigned.</li><li>To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.</li><li>To follow presentation guidelines as established by the Food & Beverage Manager.</li><li>To maintain the assigned station / section in a clean and orderly manner at all times.</li><li>To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate</li></ul><br>Qualifications<br><br><ul><li>Have prior experience within a similar luxury hotel/established restaurant environment.</li><li>Be fun, energetic and have a passion for hospitality.</li><li>Already be based in the United Arab Emirates.</li><li>Fluent English speaker</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking a Reservation Agent to join our team Novotel & Ibis Gate Hotels Abu Dhabi, The candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.</p><br><ul><li>Deliver professional and efficient customer service to all guests</li><li>Manage incoming calls, emails, and online reservation requests with utmost professionalism</li><li>Optimize revenue through strategic recommendation of additional services and amenities</li><li>Provide comprehensive information about our property, facilities, and accommodate special requests</li><li>Ensure accurate processing of reservations, including correct recording of all guest details and preferences</li><li>Coordinate with other departments to fulfill guest requests and address any concerns</li><li>Maintain current knowledge of promotions, rates, and availability to provide precise information</li><li>Demonstrate thorough understanding of the property's policies, procedures, and services</li><li>Address guest inquiries and complaints promptly and professionally</li><li>Contribute to the achievement of team objectives and uphold high standards of service</li></ul><br>Qualifications<br><br><ul><li>At least 1 year experience in the same field at the hospitality industry.</li><li>Fluency in Arabic, additional language are a plus</li><li>Exceptional customer service skills with a guest-focused personality</li><li>Excellent verbal and written communication abilities</li><li>Strong attention to detail and organizational skills</li><li>Proficiency in reservation systems and basic computer applications</li><li>Ability to multi-task and work efficiently in a fast-paced environment</li><li>Team player with a positive attitude and willingness to learn</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English & Arabic language will be a plus.</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Responsible for the installation of tile on various surfaces such as floors, walls, and countertops. This role requires a blend of artistry and technical precision, with a keen eye for detail to create visually appealing and durable surfaces.</li><li>Preparing surfaces, cutting and shaping tiles, applying adhesive and grouts, and ensuring all work meets or exceeds industry standard for quality and safety.</li><li>Performs the tasks assigned to him and to the highest standards ensures their implementation while working independently.</li><li>Acts on issues and concerns in his activity field immediately.</li><li>Must be able to control the stocks and other items in his workshop and order more as required.</li><li>Abides to the daily task and ensures timely implementation.</li><li>Checks extra needs of a guest.</li><li>Ensures oneself is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>Other duties as assigned.</li><li>Assist in Task Force Teams for new openings</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li></ul><br>Qualifications<br><br><ul><li>Diploma / Certificate in in Mechanical or Electrical</li><li>Minimum 3 years in a similar role</li><li>Preferably able to join immediately</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.</p><br><br>Job Description<br><br><p><strong>HK Supervisor</strong><br>We are looking for dynamic and energetic Supervisor to join us in our team.</p><br><p><strong>What you will be doing:</strong></p><br><ul><li>You’ll support the entire housekeeping team in their work and will be paying close attention to detail in order to meet expectations from our esteemed guests and to achieve quality results through consistent service standards.</li><li>You’ll ensure and maintain the cleanliness of all public and back areas.</li><li>You’ll supervise cleaning of guest rooms, corridors and stairwells.</li><li>Being departmental trainer, one of your priority would be to keep consistent efforts towards team skill development as well as refresher on SOPs</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Should have min. 2 years of experience as Supervisor / Shift Leader for 5 Star Hotel preferably Resort in UAE</li><li>Should have excellent team management skills.</li><li>Excellent interpersonal and communication skills</li><li>Ability to prioritize work in a busy work schedule.</li><li>Should be a team player who can get things done and continuously working on team skill development.</li><li>Should have strong admin and IT Skills for reporting and related tasks</li></ul><br>Additional Information<br><br><p><strong>Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br> </div>
AccorHotels Middle East
UAE
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<br>Job Description<br><br><p><strong>Position Summary:</strong></p><br><p>All Inclusive Collection Properties is seeking an experienced and detail-oriented Cost Controller to manage and monitor the hotel’s cost structure, ensuring effective cost control and maximizing profitability. The Cost Controller will oversee the financial analysis of departmental expenses, establish and track cost standards, and ensure that spending aligns with the hotel’s financial goals. This role will work closely with various departments to provide valuable insights and recommendations for improving operational efficiency.</p><br><p><strong>Key Responsibilities:</strong></p><br><p>• <strong>Cost Monitoring</strong>: Monitor, analyze, and control costs across all departments, including food and beverage, housekeeping, and maintenance, to ensure budget adherence.<br>• <strong>Budgeting & Forecasting</strong>: Assist in the preparation of departmental budgets and forecasts. Monitor actual performance against the budget and analyze variances to ensure financial targets are met.<br>• <strong>Cost Reporting</strong>: Prepare and present detailed cost reports, including profit and loss statements, cost analysis, and variance reports, to senior management.<br>• <strong>Inventory Management</strong>: Oversee inventory control, including conducting regular physical counts of inventory, and ensure accurate recording of goods received and used.<br>• <strong>Standard Costing</strong>: Establish and maintain standard costs for materials, supplies, and services. Ensure that all cost standards are regularly reviewed and updated.<br>• <strong>Supplier Negotiations</strong>: Assist in negotiating with suppliers to secure the best possible pricing and ensure cost-effective procurement of goods and services.<br>• <strong>Cost Analysis</strong>: Analyze cost trends, identify areas of inefficiency, and make recommendations for cost-saving initiatives without compromising quality or guest satisfaction.<br>• <strong>Internal Controls</strong>: Ensure compliance with financial policies and procedures, and establish internal controls to prevent fraud, waste, and inefficiency in cost-related activities.<br>• <strong>Cross-Departmental Collaboration</strong>: Work closely with department heads to assess and optimize cost efficiency across operations, including food and beverage, housekeeping, and other operational areas.<br>• <strong>Training & Support</strong>: Provide training and support to department managers on cost control procedures and cost-conscious decision-making.</p><br><br>Qualifications<br><br><ul><li><p><strong>Qualifications & Skills:</strong></p><br><p>• <strong>Educational Background</strong>: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.<br>• <strong>Experience</strong>: Minimum of 3 years of experience in cost control, accounting, or finance, preferably in the hospitality industry.<br>• <strong>Technical Skills</strong>: Proficiency in accounting software (e.g., Microsoft Dynamics, SAP), hotel management systems (such as Opera or Micros), and Microsoft Office Suite (particularly Excel).<br>• <strong>Attention to Detail</strong>: Strong attention to detail, with the ability to analyze complex financial data and identify cost-saving opportunities.<br>• <strong>Analytical Skills</strong>: Ability to interpret financial data, perform variance analysis, and provide actionable insights to improve cost efficiency.<br>• <strong>Problem-Solving</strong>: Strong problem-solving skills with the ability to identify cost issues and provide solutions that enhance profitability.<br>• <strong>Communication Skills</strong>: Excellent written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams and management.<br>• <strong>Time Management</strong>: Strong organizational skills with the ability to manage multiple tasks, prioritize deadlines, and work under pressure.<br>• <strong>Confidentiality</strong>: Ability to maintain confidentiality regarding financial data and sensitive operational information.</p><br><p><strong>Sustainability</strong>: Commit to and maintain sustainable practices by ensuring cost control measures that promote resource efficiency, waste reduction, and eco-friendly operations. Align with the hotel’s broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive a positive impact across all pillars of sustainability.<br><strong>Compliance and Standards</strong>: Ensure full compliance with local legal requirements, company financial policies, ISO standards, and industry best practices. Regularly review and update cost control processes to ensure alignment with evolving legal and regulatory requirements.<br><strong>Food Safety & Hygiene</strong>: Ensure compliance with food safety and hygiene regulations related to cost control, particularly in food and beverage operations, ensuring that financial decisions do not compromise quality or safety standards.</p><br></li></ul><br>Additional Information<br><br><p><strong>What awaits you...</strong></p><br><ul><li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>A competitive package and plenty of development opportunities.</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We're looking for a detail-oriented and reliable Kitchen Technician to join our team in Ras Al-Khaimah, United Arab Emirates. In this role, you'll be the backbone of our kitchen operations, ensuring that all equipment runs smoothly and efficiently. You'll work collaboratively with kitchen staff and management to maintain a safe, compliant, and productive food service environment. Your technical expertise, problem-solving abilities, and commitment to excellence will directly impact our operational success and customer satisfaction.</p><br><ul><li>Perform routine maintenance and preventive inspections on all kitchen equipment and appliances to ensure optimal performance and reliability</li><li>Troubleshoot and diagnose mechanical, electrical, and refrigeration issues with precision and analytical thinking</li><li>Respond promptly to equipment breakdowns and emergency repair requests, minimizing downtime and operational disruptions</li><li>Maintain detailed records of all maintenance activities, repairs, equipment status, and service history for compliance and tracking purposes</li><li>Ensure all work adheres to safety, health, and operational standards established by the organization and local regulations</li><li>Coordinate effectively with kitchen staff to communicate maintenance schedules and minimize impact on daily operations</li><li>Monitor and maintain critical systems including refrigeration units, ventilation systems, and food service equipment</li><li>Assist in the installation, testing, and commissioning of new kitchen equipment</li><li>Manage inventory of spare parts, tools, and maintenance supplies, ensuring availability and organization</li><li>Stay current with industry best practices and equipment innovations to continuously improve maintenance processes</li></ul><br>Qualifications<br><br><ul><li>Proven experience in kitchen equipment maintenance, building maintenance, or related technical field</li><li>Strong technical knowledge of mechanical, electrical, and refrigeration systems</li><li>Hands-on experience troubleshooting and repairing commercial kitchen appliances and equipment</li><li>Relevant technical certifications (HVAC, electrical, appliance repair, or equivalent) preferred</li><li>Excellent problem-solving and analytical skills with the ability to diagnose complex equipment issues</li><li>Strong interpersonal and communication skills to collaborate effectively with kitchen staff and management</li><li>Demonstrated reliability, responsibility, and commitment to maintaining high safety and compliance standards</li><li>Proficiency in maintaining detailed maintenance records and documentation</li><li>Physical capability to perform manual work, including lifting, bending, and working in various positions</li><li>Time management skills with the ability to prioritize multiple tasks and respond to urgent repair requests</li><li>Knowledge of food service industry standards and safety regulations</li><li>Ability to work independently and as part of a collaborative team</li><li>Flexible and adaptable approach to changing operational needs</li><li>Valid driver's license (preferred for equipment procurement and service calls)</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.</p><br><br>Job Description<br><br><ul><li>Consistently offers professional, engaging and friendly service.</li><li>Maintain buildings, performing minor and routine painting, plumbing, electrical wiring and other related maintenance activities.</li><li>Inspect facilities and equipment for conformance with operational standards.</li><li>Review job order to determine work priorities.</li><li>Schedule repair, maintenance, and installation of machines, tools and equipment to ensure continuous operations and guest and owner satisfaction.</li><li>Complete preventative maintenance program items in coordination with plan.</li><li>Perform pool and spa maintenance.</li><li>Follow department policies, procedures and service standards.</li><li>Follow all safety procedures.</li><li>Ensure Master card/Key/mobile/vacuum machine/Ladder sign in-out.</li><li>Guest room PPM and the Daily PPM rooms to check and carry out the job.</li><li>Guest room/Apartment request attending.</li><li>RSM request attending.</li><li>Make sure plant room reading taken as per the timing.</li><li>Check the PPM check list and carry out the PPM as per schedule.</li><li>PPM for FCU, EXF, PUMPs, Electrical DB, Dimmer panel, Fky killer, Kitchen PPM.</li><li>Apartments request attending.</li><li>While doing the PPM use the PPE.</li><li>Responding immediately for any emergency request for fire alarm, water flooding, gas alarm etc.</li><li>Report any hazard during work.</li><li>Report any abuse of equipment or Energy.</li><li>Plant room regular visit, maintain clean and tidy.</li><li>Sump pump cleaning and PPM.</li><li>Chiller yard rounds/inspection.</li><li>Booster heater/pumps monthly PPM.</li><li>PRV PPM and monthly checks.</li><li>Ice machine filter replacement monthly.</li><li>Generator PPM.</li><li>Monthly meter reading.</li><li>Energy conservation to monitor.</li><li>Daily Pending works to be followed up without fail.</li><li>Ensure Side Kick PPM completed as per the schedule plan.</li><li>Other tasks as assigned.</li></ul><br>Qualifications<br><br><ul><li>Previous experience is an asset.</li><li>Highly responsible and reliable.</li><li>Previous experience with painting, plumbing, electrical wiring and other related experience is an asset.</li><li>Previous experience with pool and spa experience is an asset.</li><li>Ability to work cohesively with fellow heartists as a part of a team with minimal supervision.</li><li>Enthusiastic and dependable.</li><li>Active listening.</li><li>A self-starter, take initiative, can make decisions in fast-paced, changing environment.</li><li>Constant standing and walking throughout shift.</li><li>Proficient in the English language (verbal & written), second language is an asset.</li><li>Customer service.</li><li>Interpersonal skills.</li><li>Good communications skills.</li><li>Must be flexible in terms of working hours.</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><em>Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.</em></p><br><br>Job Description<br><br><p>Passionate about guest interaction, food and beverage? As a <strong>Restaurant General Manager</strong>, you will lead your team to create unforgettable experiences for our guests in our organic, earthy and grounded beachside restaurant & bar Venue i.e. ULA Beach Ras Al Khaimah.</p><br><p><strong>What you will be doing:</strong></p><br><ul><li>You'll take care of resource planning, manage your team and support your team's development.</li><li>Assist in leading, mentoring and training the Food & Beverage Operations team</li><li>Supervise and delegate duties; Ensure brand standards are maintained as per our policies, SOP and quality measures are in place at all times.</li><li>Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the restaurant in order to maximize revenue generating opportunities.</li><li>Focused on guest feedback and always on go to improve the guest satisfaction scores</li><li>Liaise with kitchen to ensure the highest standard of food quality and visual appeal</li><li>Ensure all Heartists are aware of the relevance and importance of their activities and how they contribute to the success of the department</li></ul><p><br><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>Opportunity to develop your talent and grow within your property and across the world</li><li>Ability to make a difference in the local community through our Corporate Social Responsibility activities</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Should have min. 2 years' experience as a General Manager for a standalone Restaurant or a Beach Club</li><li>Degree in hospitality management / food & beverage</li><li>Should have extensive beverage knowledge</li><li>Preferably Arabic speaker</li><li>Service focused personality is essential and a passion for everything food and beverage</li><li>Should have proactive approach with eye to details to ensure consistent service across the Restaurant.</li><li>Experienced in all aspects of Restaurant Service</li><li>Strong interpersonal and problem solving abilities and the ability to lead by example</li></ul><p><br><strong>Your team and working environment:</strong><br>Fun-loving, vibrant and passionate to grow with us!<br><strong>Our commitment to Diversity & Inclusion:</strong><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><br>Additional Information<br><br><p><strong>Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><strong>Your team and working environment:</strong></p><br><p>Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.</p><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br><br>Job Description<br><br><p><strong>Housekeeping Supervisor </strong><br>As a Housekeeping Supervisor, you will oversee the daily operations of the housekeeping department, ensuring that our hotel rooms and public areas are maintained to the highest standards of cleanliness and presentation. You will lead a team of housekeepers, manage inventory and supplies, and work closely with other departments to enhance the overall guest experience.</p><br><p><strong>What you will be doing:</strong></p><br><ul><li>Supervise and coordinate the activities of housekeeping staff, including room attendants, cleaners, and housemen.</li><li>Ensure all guest rooms, corridors, and public areas meet the hotel's cleanliness and presentation standards.</li><li>Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards.</li><li>Manage inventory of cleaning supplies and equipment, and reorder as necessary.</li><li>Train, mentor, and evaluate housekeeping staff to ensure high performance and professional development.</li><li>Handle guest requests and complaints promptly and professionally, resolving issues to the satisfaction of the guest.</li><li>Collaborate with the front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.</li><li>Ensure compliance with health and safety regulations and hotel policies.</li><li>Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Proven experience as a Housekeeping Supervisor or similar role in a luxury hotel or hospitality environment.</li><li>Strong knowledge of cleaning and sanitation products, techniques, and equipment.</li><li>Excellent organizational and leadership skills with the ability to manage a diverse team.</li><li>Exceptional attention to detail and commitment to maintaining high standards of cleanliness.</li><li>Strong communication and interpersonal skills to interact effectively with guests and team members.</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Proficiency in English; knowledge of additional languages is a plus.</li><li>Flexibility to work various shifts, including weekends and holidays.</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted Accor rates worldwide</li><li>Learning programs through our academies</li><li>Opportunity to develop your talent and grow within your property and across the world</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.</p><br><br>Job Description<br><br><p>• HR Administration: Prepare and process HR documentation such as employment contracts, transfer letters, and memos. Ensure proper filing and recordkeeping of all employee documents in physical and digital formats.</p><br><p>• Employee Records: Maintain up-to-date employee information in HR systems and ensure compliance with data protection and confidentiality policies.</p><br><p>• Onboarding Coordination: Facilitate the onboarding process for new hires, including orientation scheduling, welcome kits, and documentation collection.</p><br><p>• Leave Management: Track and record employee leave, absences, and attendance. Coordinate with payroll for timely submission of leave and attendance reports.</p><br><p>• Employee Engagement: Assist in organizing employee activities, events, and wellness programs. Support internal communications and engagement initiatives.</p><br><p>• Compliance: Ensure adherence to company policies, labor laws, and regulations. Assist in updating and communicating HR policies and procedures.</p><br><p>• Payroll Support: Provide administrative support for payroll processing by submitting necessary documentation and verifying employee information.</p><br><p>• Reporting: Generate regular HR reports, such as headcount, turnover, and training completion, and submit them to the Manager, People & Culture.</p><br><p>• Communication: Act as a point of contact for employee queries regarding HR policies, benefits, and procedures. Respond promptly and professionally.</p><br><p>• Collaboration: Work closely with all departments to support HR needs and contribute to a collaborative and inclusive workplace culture.</p><br><br>Qualifications<br><br><p>• High School diploma or equivalent; additional qualification in Human Resources, Business Administration, or related field is a plus.</p><br><p>• Previous experience in HR coordination or administrative support, preferably in the hospitality industry.</p><br><p>• Strong organizational skills with attention to detail and accuracy.</p><br><p>• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with HR Information Systems (HRIS) is an advantage.</p><br><p>• Excellent interpersonal and communication skills with a service-oriented mindset.</p><br><p>• Ability to manage multiple tasks efficiently in a fast-paced environment.</p><br><p>• Strong time management and problem-solving abilities.</p><br><p>• High level of confidentiality, integrity, and professionalism.</p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p><strong>Job Description – Reservations Supervisor</strong></p><br><ul><li>Supervise the daily operations of the Reservations Department, ensuring all enquiries are handled accurately and promptly.</li><li>Process individual and group reservations in accordance with Accor standards and hotel policies.</li><li>Coordinate group bookings, including room blocks, rooming lists, contract rates, billing instructions, pick-up, cancellations, release dates, and special requests.</li><li>Liaise with Sales, Revenue, Front Office, Housekeeping, and Finance to ensure seamless coordination of group reservations.</li><li>Ensure all reservation details, payment guarantees, and billing instructions are accurate and properly documented.</li><li>Monitor room inventory, group blocks, and stop-sell restrictions to maximize occupancy and revenue opportunities.</li><li>Maintain a proactive selling approach by promoting upselling opportunities and supporting revenue optimization.</li><li>Review daily arrivals to ensure the accuracy of rates, market segments, guest profiles, and reservation details.</li><li>Handle group billing enquiries, reservation escalations, VIP bookings, and guest complaints professionally.</li><li>Prepare reservation and group reports as required and assist with forecasting and inventory management.</li><li>Train and support Reservations Agents while ensuring compliance with Accor standards and departmental procedures.</li><li>Deliver exceptional guest service in line with Accor's Heartist values and perform any other duties assigned by management.</li></ul><br>Qualifications<br><br><ul><li>Minimum of 2 years' experience in a hotel reservations role, including at least 1 year in a supervisory capacity.</li><li>Previous experience with Accor is preferred.</li><li>Strong knowledge of Opera Cloud (Opera PMS), Microsoft Office applications, and Accor systems such as Resaweb, ACDC, and FASTCOM.</li><li>Experience in handling both individual and group reservations within a hotel environment.</li><li>Good understanding of revenue management principles, inventory control, and reservation procedures.</li><li>Excellent communication, interpersonal, organizational, and negotiation skills, with the ability to build effective working relationships.</li><li>Ability to work independently, demonstrate initiative, multitask, and adapt to changing business needs.</li><li>Multicultural awareness with the ability to work effectively in a diverse team environment.</li><li>Flexible to work a variety of shifts, including weekends and public holidays, as required.</li><li>Fluent in spoken and written English; additional language skills are an advantage.</li></ul><br>Additional Information<br><br><p>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English & additional languages are a plus</p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We are seeking an enthusiastic and detail-oriented Chef de Partie - Pastry to join our culinary team in Ras Al-Khaimah, United Arab Emirates. Reporting to the Executive Pastry Chef, you will lead pastry operations with a commitment to excellence, innovation, and exceptional guest experiences. This is an exciting opportunity to showcase your creative expertise while fostering a collaborative and inclusive kitchen environment.</p><br><ul><li>Oversee the daily preparation and execution of all pastry items according to established recipes, standards, and quality specifications</li><li>Lead and mentor pastry team members, ensuring consistent adherence to food safety, hygiene, and presentation standards</li><li>Develop and implement creative pastry concepts and menu items in collaboration with the Executive Pastry Chef</li><li>Maintain comprehensive knowledge of all menu items, ingredients, allergens, and dietary requirements to support informed guest service</li><li>Manage inventory rotation and stock levels to minimize waste and spoilage while maintaining cost efficiency</li><li>Ensure all pastry workstations, equipment, and utensils are maintained to the highest standards of cleanliness and organization</li><li>Communicate proactively with outlet chefs and front-of-house staff regarding guest feedback, special requests, and dietary needs</li><li>Participate actively in shift briefings, sharing ideas and suggestions to continuously improve operations and guest satisfaction</li><li>Maintain strict compliance with all health, safety, and sanitation protocols established by corporate policies and local regulations</li><li>Assist with menu costing, recipe development, production planning, and photographic documentation for menu items</li><li>Demonstrate flexibility and resilience in a fast-paced, demanding environment while maintaining composure and professionalism</li><li>Perform additional duties and tasks as assigned by the Executive Pastry Chef or department leadership</li></ul><br>Qualifications<br><br><p>**Required Qualifications:**</p><br><ul><li>Minimum three (3) years of professional culinary experience in pastry and baking within a luxury hotel or fine dining environment</li><li>Demonstrated expertise in pastry techniques, decorating, plating, and presentation</li><li>Strong interpersonal and communication skills, both verbal and written, with fluency in English</li><li>Proven ability to work efficiently and effectively in a demanding, fast-paced kitchen environment</li><li>Proven ability to work collaboratively as part of a diverse, multi-cultural team</li><li>Strong focus on guest needs with the ability to remain calm, courteous, and professional at all times</li><li>Comprehensive knowledge of food safety, hygiene standards, and allergen management</li><li>Strong work ethic, reliability, and ability to work flexible shifts, extended hours, weekends, and public holidays</li><li>Excellent organizational and time management skills with strong attention to detail</li><li>Proficiency with Microsoft Office applications</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Documented culinary certification such as Red Seal certificate, Journeyman's papers, or international equivalent</li><li>Minimum one (1) year of international culinary experience</li><li>Experience in menu development and recipe costing</li><li>Leadership or supervisory experience in a pastry kitchen</li><li>Knowledge of inventory management and cost control procedures</li><li>Experience working in Middle Eastern hospitality environments</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Register and process check in for all arrivals.</li><li>Update and check guest information into the computer after a complete check in.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check and convey message to Guests.</li><li>Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.</li><li>To check the paymaster and feed back FOM.</li><li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.</li><li>Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.</li><li>File daily reception report and documents systematically</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Review and update Logbook</li><li>Check equipments</li><li>Be Smart, well groomed and maintain a friendly and cheerful disposition all the times</li><li>Oversee the day to day operations</li><li>Report regularly on happening to Asst. FO/FOM</li><li>Monitor Employees performance/ Coaching</li><li>Fire Procedure</li><li>First Aid Procedures</li><li>Handle guest complaints and take action</li><li>Implement and coordinate the Front Office OSM</li><li>Perform as per Standards and in line with the Rixos the palm procedures.</li><li>Proper grooming at all times</li><li>Attend training classes as per schedule</li><li>Show fullest cooperation and respect within the team and other departments</li><li>Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul><br>Qualifications<br><br><ul><li>University Degree in Hotel Management</li><li>Minimum 3 years in a similar role.</li><li>Strong leadership, interpersonal and training skills</li><li>Good communication and customer contact skills</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Sofitel Dubai Downtown</p><br><p>French luxury and local cuisine in the world's most exciting city</p><br><p>Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.</p><br><p>Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. Its 31 floors of <strong>artfully designed</strong> <strong>rooms</strong> and <strong>suites</strong> in addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf.</p><br><br>Job Description<br><br><p>The Guest Service Officer's purpose is to deliver the highest standards of service excellence in accordance with the company guidelines. To effectively manage the arrival, departure and in house guest experience and constantly strive to exceed our guests’ expectations.</p><br><ul><li>To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions.</li></ul><br>Qualifications<br><br><ul><li>Diploma or degree in vocational hospitality or Rooms Division</li><li>2 to 5 years' experience, depending on education and career background</li></ul> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking a Reservation Agent to join our team Novotel & Ibis Gate Hotels Abu Dhabi, The candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.</p><br><ul><li>Deliver professional and efficient customer service to all guests</li><li>Manage incoming calls, emails, and online reservation requests with utmost professionalism</li><li>Optimize revenue through strategic recommendation of additional services and amenities</li><li>Provide comprehensive information about our property, facilities, and accommodate special requests</li><li>Ensure accurate processing of reservations, including correct recording of all guest details and preferences</li><li>Coordinate with other departments to fulfill guest requests and address any concerns</li><li>Maintain current knowledge of promotions, rates, and availability to provide precise information</li><li>Demonstrate thorough understanding of the property's policies, procedures, and services</li><li>Address guest inquiries and complaints promptly and professionally</li><li>Contribute to the achievement of team objectives and uphold high standards of service</li></ul><br>Qualifications<br><br><ul><li>At least 1 year experience in the same field at the hospitality industry.</li><li>Fluency in Arabic, additional language are a plus</li><li>Exceptional customer service skills with a guest-focused personality</li><li>Excellent verbal and written communication abilities</li><li>Strong attention to detail and organizational skills</li><li>Proficiency in reservation systems and basic computer applications</li><li>Ability to multi-task and work efficiently in a fast-paced environment</li><li>Team player with a positive attitude and willingness to learn</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in Arabic, additional languages are a plus</p><br> </div>
AccorHotels Middle East
UAE
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<br>Company Description<br><br><p><strong>Your team and working environment:</strong></p><br><p>Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.</p><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br><br>Job Description<br><br><p><strong>F&B Attendant (ADD)</strong></p><br><p>We are currently seeking energetic and customer-focused F&B attendant to join our All-Day Dining team. As an F&B attendant in our restaurant, you will have the opportunity to provide exceptional service to our guests throughout the day, from breakfast to dinner. Your role will involve taking orders, serving food and beverages, and ensuring a pleasant and memorable dining experience.</p><br><p><strong>What will you be doing: </strong></p><br><ul><li>Greet and welcome guests with a friendly and positive attitude as they arrive at the restaurant.</li><li>Present menus to guests, answer questions about menu items, and make recommendations based on their preferences.</li><li>Take accurate food and beverage orders from guests and enter them into the POS system.</li><li>Serve food and beverages promptly and accurately, ensuring proper plating and presentation.</li><li>Anticipate guests' needs and promptly respond to requests for additional items or condiments.</li><li>Provide exceptional customer service by engaging with guests, attending to their inquiries, and resolving any concerns or complaints.</li><li>Monitor tables to ensure that guests have everything they need, including refilling drinks and clearing plates.</li><li>Coordinate with the kitchen and other staff members to ensure smooth and timely service.</li><li>Handle cash and credit card transactions accurately, following proper cash handling procedures.</li><li>Assist in setting up and cleaning dining areas, including arranging tables, setting up utensils, and maintaining cleanliness throughout the shift</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Previous experience as an F&B attendant or in a similar customer service role is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Strong attention to detail in order taking, food and beverage service, and table setup.</li><li>Friendly and outgoing personality with a genuine desire to provide exceptional service.</li><li>Knowledge of different types of cuisine and basic food and beverage pairing.</li><li>Basic math skills for cash handling and ability to operate a POS system.</li><li>Flexibility to work shifts, including mornings, evenings, weekends, and holidays.</li><li>Understanding of hygiene and safety regulations in a dining environment.</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted Accor rates worldwide</li><li>Learning programs through our academies</li><li>Opportunity to develop your talent and grow within your property and across the world</li></ul> </div>