MAJID AL FUTTAIM jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE:</strong></p><br><br><p>Customer Service Coordinator | Asset Management Business | Majid Al Futtaim&nbsp;</p><br><br><p><strong>ROLE SUMMARY:</strong></p><br><br><p>The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.&nbsp;</p><br><br><p><strong>ROLE PROFILE:</strong></p><br><br><ol><li>Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.</li><li>Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.</li><li>Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.</li><li>Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.</li><li>Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures</li></ol><p><strong>REQUIREMENTS:</strong></p><br><br><ul><li>High school diploma or equivalent required</li><li>2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.</li></ul><p><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day<br>JOB TITLESales Associate | Majid Al Futtaim Lifestyle | Operations<br>ROLE PROFILE:Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer. Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions. Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind. Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell. Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment. Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss. Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.<br>REQUIREMENTS:High School Certificate1-2 Years Industry Experience Good Communication Skills Excellent Customer Service<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB TITLE</span></strong><span><br><span>Customer Care Representative | MAF LifeStyle | Customer Care</span><br><strong><span>ROLE SUMMARY</span></strong><br><span>Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.</span><br><strong><span>ROLE PROFILE</span></strong></span></p><br><br><ul><li><span>Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.</span></li><li><span>Process all customer requests accurately and efficiently. </span></li><li><span>Focus on meeting the customer’s expectations by utilizing all resolution options,</span></li><li><span>Communicate pertinent information to all Contact Center associates. </span></li><li><span>Communicate effectively and efficiently with all company associates and business contacts. </span></li><li><span>Actively participate in regular team meetings and leadership meetings, as required. </span></li><li><span>Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.</span></li></ul><p><span><br><strong><span>REQUIREMENTS</span></strong><br></span></p><br><br><ul><li><span>High School Certificate</span></li><li><span>Retail or sales background</span></li><li><span>English &amp; Arabic speaker</span></li><li><span>Minimum 1 year of experience in Customer services</span></li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Manager - Fulfilment | MAF Retail | Head Office UAE<br><strong>ROLE SUMMARY</strong><br>The Fulfillment Manager is responsible of managing the day-to-day execution of company’s E-Commerce Operations which includes Picking, Marshalling and Dispatching activities. He / She should drive the team to increase the efficiency and work towards the organizational goals. Also, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of on time delivery, freshness, quality and fulfillment of their order.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Manage day-to-day e-commerce fulfillment operations, including picking, marshalling, dispatching, and last-mile delivery activities</li><li>Lead fulfillment teams and third-party logistics providers to ensure efficient and seamless operations.</li><li>Monitor operational KPIs, productivity, picking rates, and implement continuous improvement initiatives.</li><li>Ensure stock availability, dark store organization, and effective coordination between operations, commercial, and IT teams.</li><li>Oversee delivery accuracy, quality control processes, proper packing standards, and cold chain compliance.</li><li>Manage customer service operations, returns, cash handling processes, and on-time order fulfillment.</li><li>Plan and allocate operational resources, including vehicles, drivers, and workforce, to meet business demands</li><li>Control operational budgets, reduce costs, and ensure compliance with company policies and procedures</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor's Degree in E-Commerce, Business Administration, Supply Chain, or a related field</li><li>5-7 years of experience in supply chain, e-commerce fulfillment, logistics, or last-mile operations.</li><li>Strong leadership experience managing fulfillment teams and third-party logistics providers.</li><li>Strong analytical, problem-solving, planning, and organizational skills</li><li>Proficiency in MS Office, Advanced Excel, SAP, Salesforce, and warehouse management systems.</li><li>Excellent communication, interpersonal, stakeholder management, and cross-functional collaboration skills.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Associate Manager - Projects | Emirati Talent | MAF Retail | Corporate Head Office<br><strong>ROLE SUMMARY</strong><br>The Associate Project Manager is responsible for managing the lifecycle of store assets, fixtures, equipment, and signage, including procurement, inventory, warehouse operations, deployment, and disposal. The role oversees end-to-end store signage projects, coordinating suppliers, permits, and regulatory approvals, while supporting store development initiatives through project coordination and stakeholder management.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Manage the end-to-end lifecycle of store assets, fixtures, equipment, and signage, including specification, procurement, inventory management, deployment, transfers, maintenance, and disposal.</li><li>Develop asset specifications, maintain accurate asset registers and inventory records, and ensure asset availability to support store development and operational requirements.</li><li>Coordinate procurement activities, including preparation of technical specifications, tender documentation, supplier evaluations, purchase requisitions, purchase orders, deliveries, and invoice processing.</li><li>Oversee asset warehouse operations by ensuring inventory accuracy, stock control, asset tracking, warehouse audits, and the efficient movement of assets.</li><li>Lead the end-to-end delivery of store signage projects, managing suppliers, technical reviews, production, installation, handover, and compliance with branding and quality standards.</li><li>Coordinate permits, NOCs, authority approvals, and landlord submissions, ensuring compliance with UAE retail fit-out and signage regulations while resolving approval-related issues.</li><li>Support new store openings, relocations, and refurbishment projects by coordinating schedules, documentation, stakeholder activities, site inspections, and project handovers.</li><li>Monitor project budgets, expenditures, and timelines, collaborating with internal teams and external stakeholders to ensure the successful and timely delivery of store development initiatives.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Strong knowledge of retail fixtures, fit-out assets, warehouse operations, inventory management, procurement, tendering, supplier management, and contract administration, with the ability to interpret technical, architectural, and signage drawings.</li><li>Good understanding of UAE permitting, authority approvals, and retail signage regulations, supported by strong analytical, reporting, and Microsoft Office skills.</li><li>Excellent organizational, coordination, stakeholder management, communication, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.</li><li>Willingness to work across office, warehouse, and site environments, with regular travel to stores, project sites, suppliers, landlords, and regulatory authorities.</li><li>Bachelor's degree in Engineering, Architecture, Construction Management, or a related technical discipline.</li><li>3–5 years of experience in retail development, asset management, procurement, warehousing, facilities, or signage projects, with proven experience in supplier management, inventory control, project coordination, and UAE authority approvals preferred.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>JOB TITLE</strong><br>Online Merchandiser | MAF LifeStyle | Digital<br><strong>ROLE SUMMARY</strong><br>The Online Merchandising Specialist will be responsible for the digital customer journey by supporting the online merchandising team with essential omni operational tasks. This role ensures the smooth execution of online trade activities, contributing to an optimized and engaging e-commerce experience.<br><strong>ROLE PROFILE</strong><ul><li>Execution of content uploads across Majid Al Futtaim Lifestyle websites and mobile applications, ensuring accuracy, consistency, and alignment with brand standards.</li><li>Maintain and manage dynamic studio tracking sheets to ensure real-time data accuracy for cross-functional visibility and operational efficiency.</li><li>Manage and coordinate product samples for photoshoots by analyzing item lists and collaborating with the warehouse team to ensure timely delivery.</li><li>Ensure precise linking of product imagery with corresponding product data to guarantee accurate representation across digital platforms.</li><li>Collaborate closely with Online Merchandisers to optimize category pages, ensuring key products, trends, and stories are effectively highlighted to drive engagement and conversion.</li><li>Coordinate with suppliers and the buying team to collect and enrich product content, enabling comprehensive brand and product representation on all digital channels.</li><li>Prepare daily, weekly, and monthly reports of the online KPIs to support data analysis.</li><li>Ensure an understanding of customer trends and requirements to offer an optimal online customer journey.</li></ul><br><strong>REQUIREMENTS</strong><br><ul><li>Bachelor's degree in Business Administration, E-commerce, Marketing, or a related field.</li><li>2+ years in an online merchandising role.</li><li>Experience in the Fashion business.</li><li>Strong understanding of online merchandising principles .</li><li>Advanced Excel knowledge.</li><li>Knowledge of new technologies to enhance online experience of customers.</li></ul><br>&nbsp;<br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Operations Manager | Emirati Talent | MAF Retail | Hypermarket UAE<br><strong>ROLE SUMMARY</strong><br>The Operations Manager is responsible for managing the day-to-day execution of E-Commerce operations, including order fulfillment, picking, marshalling, dispatch, and team performance. The role ensures operational efficiency, timely delivery, product quality, and customer satisfaction while monitoring KPIs and driving continuous improvement. The position leads and motivates the team to achieve business objectives, coordinates with stores and Head Office stakeholders.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Manage end-to-end E-Commerce fulfilment operations, including coordination with fulfilment centers, last-mile delivery teams, and third-party delivery partners to ensure timely and efficient order execution.</li><li>Monitor operational performance, including picking, fulfilment, handover, delivery timelines, productivity, and service KPIs, driving continuous improvement initiatives to enhance efficiency and customer experience.</li><li>Ensure optimal fulfilment center operations through effective inventory management, stock availability, hygiene standards, quality controls, and compliance with company policies and procedures.</li><li>Coordinate with cross-functional teams including Commercial, IT, E-Merchandising, Head Office Services, Stores, and Customer Service teams to resolve operational challenges and improve processes.</li><li>Analyze customer experience metrics, including NPS results, identify improvement areas, and implement initiatives to enhance the overall online shopping journey.</li><li>Manage team performance through coaching, mentoring, training, performance management, and talent development initiatives while ensuring adherence to attendance and disciplinary standards.</li><li>Drive cost optimization initiatives by monitoring operational expenses, improving cost per delivery, ensuring budget compliance, and implementing corrective actions where required.</li><li>Support the development and implementation of operational policies, procedures, and controls while ensuring compliance, process improvements, and alignment with business objectives.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Lead people management activities including performance management, coaching, mentoring, talent pipeline development, training coordination, and ensuring availability of skilled resources to meet business objectives.</li><li>Support the development and implementation of operational policies, procedures, and guidelines while ensuring compliance across the business.</li><li>Manage financial responsibilities by monitoring budgets, supporting annual budget planning, reviewing financial reports, controlling operational costs, and driving cost optimization initiatives.</li><li>Hold a Bachelor’s degree in E-Commerce, Business Administration, Logistics, Supply Chain Mngmt, or a related field, with 5–8 years of experience in logistics, supply chain, E-Commerce fulfilment, and last-mile operations. Retail experience is an advantage</li><li>Demonstrate strong leadership, analytical, problem-solving, and organizational skills with the ability to manage teams, drive performance, improve processes, and deliver results in a fast-paced environment.</li><li>Possess strong technical capabilities including knowledge of warehouse/distribution systems, process automation, SAP, Salesforce, MS Office, and advanced Excel, with excellent communication skills. English proficiency is required.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Ski Instructor | MAF Entertainment | Ski Academy<br><strong>ROLE SUMMARY</strong><br>The purpose of this role is to conduct Private &amp; Group Ski or Snowboard lessons, ensuring a high standard of customer service. Always provide full supervision of the guests during lessons and a high safety standard during lessons.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Deliver private and group ski/snow lessons for all skill levels, including guests with special needs, while maintaining high customer service standards.</li><li>Handle guest inquiries professionally and provide guidance on lessons, bookings, sales, and available services.</li><li>Ensure all rental equipment is checked, properly fitted, and safe before guest use.</li><li>Take responsibility for guests throughout lessons, ensuring safety and compliance with access control procedures.</li><li>Support revenue growth through upselling lessons, promoting Ski Egypt services, and assisting in achieving academy targets</li><li>Participate in instructor training programs, support onboarding of new joiners, and assist in competitions and events.</li><li>Maintain professional appearance, follow company grooming standards, and comply with all SOPs, HSE, and workplace policies.</li><li>Remain flexible to work shifts, weekends, holidays, and assist other departments or perform additional duties when required.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Certified Ski/Snowboard Instructor with an international qualification.</li><li>Minimum one season in a Ski Academy with prior kids teaching experience.</li><li>Advanced skiing/snowboarding skills with the ability to instruct at a professional level.</li><li>Fluent in both Arabic and English with strong communication skills.</li><li>Strong teamwork, customer service focus, and effective teaching methods.</li><li>Good organization, planning skills, and flexibility to work shifts.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Brand Marketing Manager - Home | MAF LifeStyle | Communication &amp; Marketing<br><strong>ROLE SUMMARY</strong><br>The Brand Marketing Manager is responsible for implementing the Marketing &amp; Communications strategy, integrating the marketing efforts for the assigned brands in order to expand footprint, differentiate MAF Lifestyle and brand reputation, nurture client relationships and create opportunities to drive revenue and growth.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Responsible for the creation, development and execution of marketing initiatives, through a well-defined annual Marketing calendar, for the assigned brands in line with overall brand Marketing &amp; Communications strategy.</li><li>Create synergy between the various channels of communication, reaching the brand message to the customer through the most effective and efficient medium.</li><li>Implement in-store campaigns to support Operations and ensure smooth roll out of the same.</li><li>Build advertising and promotional plans to drive traffic and sales (Offline and online).</li><li>Manage marketing budgets for assigned brands to ensure optimal utilization in line with overall Marketing budget.</li><li>Ensure all integrated marketing efforts are in compliance with brand standards and Majid Al Futtaim communication strategy.</li><li>Build clear understanding of brand values, customer profile and behaviors to ensure relevant marketing communication and messaging.</li><li>Build strong relationships with internal marketing teams and external vendors where relevant, to ensure productive outcome of collaborative work.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Minimum 4-6 years of experience in a Marketing role</li><li>Luxury Retail furniture experince</li><li>Bachelor Degree in Marketing Management or equivalent</li><li>Analytical skills to forecast and identify trends and challenges</li><li>Knowledge of latest marketing technologies and methodologies</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLE SUMMARY:</strong></p><br><br><p>The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. This includes the performance management, people management, operational management, and compliance of the customer service team. The role is responsible to drive the standards of customer service and execute continual improvement on the standards.</p><br><br><br><p><strong>ROLE PROFILE:</strong></p><br><br><ol><li>Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.</li><li>Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.</li><li>Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.</li><li>Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA.</li><li>Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures</li></ol><br><p><strong>REQUIREMENTS:</strong></p><br><br><ul><li>High school diploma or equivalent required</li><li>Minimum 1 year work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.</li></ul><p><strong>WHAT WE OFFER:</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Compliance Manager | MAF Entertainment | Risk Management<br><strong>ROLE SUMMARY</strong><br>Compliance Manager: Responsible for implementing a unified compliance framework across MAFE and MAFL, strengthening compliance culture, managing risks, enhancing governance, and promoting ethical business practices. Partners with stakeholders to improve compliance maturity, drive compliance initiatives, enable data-driven monitoring, and ensure compliance is embedded in daily business operations while balancing regulatory and commercial objectives.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Support the design and implementation of a unified Compliance Operating Model aligned with MAF standards.</li><li>Embed governance frameworks, compliance processes, reporting structures, and accountability measures.</li><li>Conduct compliance risk assessments, maintain risk registers, and support mitigation planning.</li><li>Deliver compliance training, awareness campaigns, culture surveys, and ethics initiatives.</li><li>Manage third-party risk assessments, conflict of interest programs, and compliance governance requirements.</li><li>Monitor regulatory developments, identify compliance risks, and drive continuous improvement initiatives.</li><li>Enhance compliance monitoring through automation, dashboards, analytics, and AI-enabled tools.</li><li>Support investigations, ethics hotline cases, policy development, and standardization of compliance practices across entities.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s degree in Law, Business Administration, Finance, Risk Management, Accountancy, or a related field; professional compliance certifications preferred.</li><li>5–8 years of experience in Compliance, Ethics, Risk Management, Internal Audit, Governance, or related fields, with 2–3 years in a managerial/business partnering role preferred.</li><li>Strong expertise in compliance program implementation, risk assessments, policy development, investigations, and third-party risk management.</li><li>Experience delivering compliance training, culture initiatives, regulatory compliance programs, and stakeholder engagement across functions.</li><li>Strong integrity, ethical judgment, communication, stakeholder management, and cross-functional collaboration skills.</li><li>Highly organized, detail-oriented, proactive, and capable of managing sensitive matters, projects, reporting, analytics, and compliance automation initiatives.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong></p><br><br><p>Emirati Talent - Senior Associate, Architect | Majid Al Futtaim Properties | Development Business Unit<br><strong>ROLE SUMMARY</strong></p><br><br><p>The Architectural Design Executive supports the Architecture &amp; Design team in delivering high-quality design and 3D visualization solutions for shopping malls, residential communities, and hotel developments. The role contributes to project vision, design concepts, functional planning, and customer-focused design solutions while ensuring design intent is maintained from concept through delivery and enhancing the Majid Al Futtaim brand.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Develop conceptual and functional architectural layouts for retail, shopping mall, and mixed-use projects.</li><li>Contribute creative design concepts, feasibility studies, and functional drawings.</li><li>Support retail planning, mixed-use developments, and residential master planning initiatives.</li><li>Apply customer-centric design thinking to enhance user journeys and innovative experiences.</li><li>Produce high-quality architectural plans, masterplans, sketches, and presentation materials.</li><li>Create advanced 3D visualizations and renderings using the latest design technologies.</li><li>Participate in design reviews and provide recommendations to maintain design excellence.</li><li>Ensure adherence to Majid Al Futtaim brand standards, design guidelines, and values while fostering innovation, compliance, and collaboration across all design activities.</li></ul><br><p><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s degree in Architecture or a related field.</li><li>2-5 years of experience in retail, commercial, residential, mixed-use, or master-planning design projects.</li><li>Proficiency in AutoCAD, Revit, BIM, and 3D visualization tools (SketchUp, Lumion, 3DS Max, AI tools).</li><li>Strong skills in Adobe Creative Suite and MS Office applications.</li><li>Experience producing high-quality 3D renderings and design presentations.</li><li>Collaborative, confident, flexible, and forward-thinking professional with strong teamwork skills.</li></ul><br><p><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Emirati Talent- Senior Associate, Customer Relations Management | Majid Al Futtaim - Development</p><br><br><p><br><strong>ROLE SUMMARY</strong></p><br><br><p>The Senior Associate, Customer Relations Management will manage post-handover customer concerns during the Defects Liability Period, ensuring issue resolution within SLAs and delivery standards. The role involves customer interaction, coordination with internal teams and contractors, and maintaining customer satisfaction through effective case management and reporting.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Serve as the primary contact for customers reporting issues related to the Defects Liability Period after handover, managing communication across various channels.</li><li>Conduct in-person meetings to understand customer concerns and provide timely feedback.</li><li>Oversee and resolve Defects Liability Period cases, ensuring they are tracked and followed up until closure.</li><li>Coordinate site visits with the Defects Liability Period team and contractors to inspect and resolve issues within Service Level Agreements .</li><li>Keep accurate records and regularly update customers on the status of their cases.</li><li>Act as the liaison between the Customer Relationship Management team, Defects Liability Period teams, contractors, and customers to ensure effective communication and problem resolution.</li><li>Generate reports on Defects Liability Period performance, customer satisfaction, and Service Level Agreements adherence, identifying recurring issues.</li><li>Foster a positive customer experience and collaborate with the Customer Relationship Management team to improve Defects Liability Period case management processes.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s degree in a relevant field (e.g., Business Administration, Construction Management, Engineering).</li><li>2 to 3 years of experience in customer service, or a related field, preferably in real estate or construction.</li><li>Strong knowledge of Defects Liability Period processes, construction standards, and defect rectification procedures.</li><li>Excellent communication skills with a customer-first approach and the ability to multitask under pressure.</li><li>Strong organizational, problem-solving skills, and proficiency in Microsoft Office and Customer Relationship Management systems</li><li>Fluency in English; Arabic language skills are a plus.</li></ul><br><p><strong>WHAT WE OFFER</strong></p><br><br><p>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime.</p><br><br><p>We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do.</p><br><br><p>Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future.</p><br><br><p>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</p><br><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Senior Manager, Product Design | MAF Future Solutions | Customer Solutions - UAE<br><strong>ROLE SUMMARY</strong><br>The Senior Manager, Product Design will lead design for the SHARE Ecommerce ecosystem, creating seamless and customer-focused digital experiences across mobile and web platforms. The role partners with cross-functional teams to drive design strategy, innovation, and usability, while mentoring designers and ensuring high-quality product experiences aligned with Majid Al Futtaim’s customer experience standards.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Lead product design across the SHARE platform within the SHOP pod.</li><li>Define and drive the design vision for digital customer journeys and experiences.</li><li>Create intuitive, scalable, and customer-centric product experiences aligned with business goals.</li><li>Lead the end-to-end design process, including research, ideation, prototyping, and usability testing.</li><li>Ensure design excellence and consistency through design systems, reusable components, and established standards.</li><li>Collaborate closely with Product, Engineering, Data, and Marketing teams throughout product discovery and delivery.</li><li>Manage, mentor, and develop product designers while fostering creativity and continuous improvement.</li><li>Drive measurable impact through improved customer experience, engagement, retention, design quality, and team performance.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>10+ years of product design experience with strong UX/UI expertise across mobile and web platforms.</li><li>Proven ability to lead user-centered design, from research and prototyping to delivery of high-quality digital products.</li><li>Strong skills in design leadership, mentoring, and stakeholder management, with the ability to influence cross-functional teams.</li><li>Experience delivering and scaling customer-focused digital products, including apps launched on the App Store and/or Play Store.</li><li>Ability to balance strategic thinking, innovation, data-driven decision-making, and fast-paced execution while maintaining design excellence.</li><li>Excellent communication, collaboration, and people management skills, with a passion for inclusive design, accessibility, continuous improvement, and customer advocacy.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLE SUMMARY</strong></p><br><br><p>The Logistics Specialist will be responsible for day-to-day operational supply chain and logistics of Majid Al Futtaim Lifestyle in order to maximize the process efficiency and productivity. The role will be responsible for a seamless supply chain and logistics operations that meet the business objectives while being time and cost efficient.</p><br><br><br><p><strong>ROLE PROFILE</strong></p><br><br><ul><li>Execute the end-to-end supply chain activity for the assigned area (Merchandise).</li><li>Manage and maintain the “Request for Quotation-RFQ”, as per the ETE process and the SLAs approved by the compliance team</li><li>Registration of products in concern regularity bodies and ensure that all certificates are up to date.</li><li>Validate all Service providers invoices to ensure that charges are consistent with the agreed terms.</li><li>Submit billing invoices in relevant systems and make sure this is being processed by FSSC on time.</li><li>Monitor daily replenishments to stores/launch deliveries/store returns/orders and deliveries of Merchandise/non-Merchandise items and based on VM, Marketing requirements.</li><li>Provide exemplary customer service to all stakeholders by providing relevant and timely information for sound business decisions.</li><li>Maintain strong professional relationships with internal and external stakeholders.</li></ul><br><p><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s Degree in supply chain/logistics or relevant field.</li><li>3 - 5 years’ experience in supply chain/logistics.</li><li>Exposure to a high-volume transaction multi-site retail organization will be an advantage.</li><li>Computer literacy in Microsoft Office including Word, PowerPoint &amp; Excel</li><li>Effective communication skills</li><li>Detail oriented</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JOB TITLE</b><br>Brand Trainer | MAF LifeStyle | Operations<br><b>ROLE SUMMARY</b><br><span><span>The key purpose of the Brand Trainer role is to empower staff with product knowledge, brand messages and the skills needed to deliver them, ensuring consistent high standards in all stores regarding customer service, brand and product knowledge, contributing to sales growth, brand awareness and staff engagement.</span></span></p><br><br><p><br><b>ROLE PROFILE</b></p><br><br><br><ul><li><span><span><span>Support Line Managers to conduct training needs analysis and define relevant training requirements based on team and individual needs.</span></span></span></li></ul><ul><li><span><span><span>Create the brand and product training plan in line with brand standards covering all business unit needs.</span></span></span></li><li><span><span><span>Develop training content as well as adapt training manuals received from Principals to suitable training materials catering to a mix of learning styles.</span></span></span></li><li><span><span><span>Remain abreast of developments in the field of learning and facilitation skills and recommend suitable approaches that can be adapted to the organization.</span></span></span></li><li><span><span><span>Monitor learning interventions for impact on enhanced performance ensuring the purpose of learning and expected change is clearly defined.</span></span></span></li><li><span><span><span>Identify training needs clearly, keep a record and relate to on-going development of the individual and teams.</span></span></span></li><li><span><span><span>Mentor the participants for cementing of knowledge to translate to business impact.</span></span></span></li></ul><p><b>REQUIREMENTS</b></p><br><br><br><ul><li><span><span><span>Graduate degree in any discipline</span></span></span></li><li><span><span><span>Qualification in Training / Human Resources</span></span></span></li><li><span><span><span>Minimum 2-3 years of relevant experience</span></span></span></li><li><span><span>Evidence of content creation and use of technology for learning</span></span></li></ul><br><p><b>WHAT WE OFFER</b></p><br><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Associate Manager - Campaign | Emirati Talent | MAF Retail | Corporate Head Office<br><strong>ROLE SUMMARY</strong><br>The Associate Manager – Campaign will play a pivotal role in driving the successful execution of marketing campaigns, partnering closely with the Director – Digital Marketing to ensure all initiatives are delivered accurately, on time, and with excellence. As a highly organized and proactive professional, the role holder will oversee campaign planning and coordination, manage timelines and workflows, collaborate with internal and external stakeholders across markets &amp; maintain campaign trackers.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Lead end-to-end campaign execution across digital and offline channels, ensuring all marketing initiatives are delivered on time, within scope, and according to agreed objectives.</li><li>Coordinate cross-functional stakeholders including Retail Operations, E-commerce, CRM, Performance Marketing, Creative teams, Commercial teams, and external agencies to ensure seamless campaign delivery.</li><li>Manage campaign planning and governance, maintaining detailed workback schedules, campaign trackers, approvals, timelines, dependencies, and risk mitigation plans.</li><li>Oversee campaign asset deployment and quality assurance, ensuring all creatives, messaging, digital activations, landing pages, and customer communications are reviewed, approved, and launched as scheduled.</li><li>Serve as the central point of coordination, proactively driving stakeholder alignment, securing timely inputs and sign-offs, and resolving execution bottlenecks.</li><li>Support campaign measurement and reporting by developing briefs, consolidating performance insights, preparing post-campaign analyses, and maintaining a structured repository of campaign documentation and learnings.</li><li>Drive process excellence and continuous improvement by enhancing templates, SOPs, governance practices, and workflows while promoting accountability and adherence to campaign timelines.</li><li>Contribute to team performance and capability building by supporting objective setting, performance management, training coordination, policy compliance, and fostering a culture of execution excellence and collaboration.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Support the implementation of the performance management process by assisting with objective setting, progress tracking, and performance reviews.</li><li>Provide constructive feedback and performance-related insights to support employee growth and development.</li><li>Identify training and development needs and coordinate with the Human Capital team to facilitate learning initiatives.</li><li>Ensure compliance with corporate policies, procedures, and organizational standards across all campaign activities.</li><li>Promote a culture of accountability, collaboration, and operational excellence within the team.</li><li>Contribute to continuous team capability building by encouraging best practices, knowledge sharing, and professional development.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLE SUMMARY</strong><br>The Associate Manager – Campaign will play a pivotal role in driving the successful execution of marketing campaigns, partnering closely with the Director – Digital Marketing to ensure all initiatives are delivered accurately, on time, and with excellence. As a highly organized and proactive professional, the role holder will oversee campaign planning and coordination, manage timelines and workflows, collaborate with internal and external stakeholders across markets &amp; maintain campaign trackers.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Lead end-to-end campaign execution across digital and offline channels, ensuring all marketing initiatives are delivered on time, within scope, and according to agreed objectives.</li><li>Coordinate cross-functional stakeholders including Retail Operations, E-commerce, CRM, Performance Marketing, Creative teams, Commercial teams, and external agencies to ensure seamless campaign delivery.</li><li>Manage campaign planning and governance, maintaining detailed workback schedules, campaign trackers, approvals, timelines, dependencies, and risk mitigation plans.</li><li>Oversee campaign asset deployment and quality assurance, ensuring all creatives, messaging, digital activations, landing pages, and customer communications are reviewed, approved, and launched as scheduled.</li><li>Serve as the central point of coordination, proactively driving stakeholder alignment, securing timely inputs and sign-offs, and resolving execution bottlenecks.</li><li>Support campaign measurement and reporting by developing briefs, consolidating performance insights, preparing post-campaign analyses, and maintaining a structured repository of campaign documentation and learnings.</li><li>Drive process excellence and continuous improvement by enhancing templates, SOPs, governance practices, and workflows while promoting accountability and adherence to campaign timelines.</li><li>Contribute to team performance and capability building by supporting objective setting, performance management, training coordination, policy compliance, and fostering a culture of execution excellence and collaboration.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Support the implementation of the performance management process by assisting with objective setting, progress tracking, and performance reviews.</li><li>Provide constructive feedback and performance-related insights to support employee growth and development.</li><li>Identify training and development needs and coordinate with the Human Capital team to facilitate learning initiatives.</li><li>Ensure compliance with corporate policies, procedures, and organizational standards across all campaign activities.</li><li>Promote a culture of accountability, collaboration, and operational excellence within the team.</li><li>Contribute to continuous team capability building by encouraging best practices, knowledge sharing, and professional development.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLE SUMMARY</strong><br>The Senior Manager – Emiratisation Talent Sourcing leads the development and execution of sourcing strategies to attract, engage, and hire UAE National talent across Majid Al Futtaim’s businesses. The role drives Emiratisation initiatives through strategic partnerships, talent pipeline development, market mapping, and targeted sourcing campaigns, while collaborating with business and Talent Acquisition stakeholders to support current and future workforce needs.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Develop and implement Emiratisation sourcing strategies aligned with workforce plans and hiring objectives across Majid Al Futtaim’s businesses, ensuring agility in response to changing market needs and talent insights.</li><li>Lead talent mapping and market intelligence initiatives to identify, engage, and attract high-potential UAE National talent across key functions, industries, and talent segments.</li><li>Build and maintain proactive talent pipelines through diversified sourcing channels, including government partnerships, professional networks, universities, social platforms, employer branding initiatives, and technology-enabled sourcing tools.</li><li>Drive sourcing performance and operational excellence by monitoring recruitment metrics, managing sourcing SLAs, optimizing sourcing effectiveness, and ensuring an exceptional candidate experience.</li><li>Leverage data analytics and reporting to assess sourcing outcomes, provide actionable insights to business leaders, and continuously improve Emiratisation hiring strategies and outcomes.</li><li>Provide talent market intelligence and benchmarking by tracking industry trends, competitor activity, talent availability, and emerging sourcing practices to support strategic workforce decisions.</li><li>Ensure compliance and governance by maintaining adherence to relevant employment laws, Emiratisation regulations, and internal recruitment policies across all sourcing activities.</li><li>Lead employer branding and talent attraction initiatives by developing annual engagement plans, career fairs, partnerships, and national talent programs that strengthen MAF’s employer brand and maximize return on investment.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bring extensive expertise in talent sourcing and stakeholder management, with deep knowledge of UAE National talent markets, Emiratisation programs, sourcing technologies, and recruitment best practices.</li><li>Demonstrate strong leadership and team management capabilities, effectively coaching, developing, and leading sourcing teams while building strong partnerships with business and HR stakeholders.</li><li>Leverage advanced sourcing tools and market intelligence, including ATS platforms, talent mapping methodologies, and diverse sourcing channels to identify and attract top Emirati talent.</li><li>Drive performance through data and operational excellence, ensuring sourcing KPIs are achieved, including Emiratisation targets, conversion rates, offer acceptance rates, and compliance with MOHRE requirements.</li><li>Exhibit exceptional communication, problem-solving, and strategic thinking skills, with the ability to influence stakeholders, navigate complex challenges, and deliver sustainable talent solutions.</li><li>Possess 10+ years of talent sourcing experience, ideally within large corporate or shared services environments, supported by a Bachelor's degree in Human Resources, Business, or a related field, with advanced sourcing or talent management certifications</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Last Mile Team Leader | MAF Retail | Hypermarket UAE<br><strong>ROLE SUMMARY</strong><br>The Last Mile Team Leader is responsible for the day-to-day execution of fulfillment operations which includes Picking, Marshalling activities. When applicable, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of freshness, quality and fulfillment of their orders.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Manage the day-to-day e-commerce fulfilment operations.</li><li>Lead picking and handover to last mile supervisor to ensure all activities are performed effectively and seamlessly.</li><li>Ensure proper arrangement of dark store and stock adequacy.</li><li>Ensure coordination of operations team, commercial team and IT.</li><li>Understand, evaluate and problem solve for logistics, operations and other system process hurdles.</li><li>Manage customer service function with in the store.</li><li>Ensure measures are taken to handover goods on-time as per schedule defined by last mile department.</li><li>Proper packing of goods inside delivery crates to avoid damages for customer.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s degree in E- Commerce or Business Administration.</li><li>3 – 5 years of professional work experience working in logistics and supply chain.</li><li>E-commerce Fulfillment and Last Mile Experience is a plus.</li><li>Commercial knowledge preferred.</li><li>Working knowledge of automated distribution and warehouse systems preferred.</li><li>Good interpersonal skills, driving results in cross-functional team setting.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>