Marcopolo Holidays LLC jobs
2 Jobs Found
Marcopolo Holidays LLC
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p>Key Responsibilities <br></p><br><ul><li><b>Client-Centric Service: </b> <br><br>Deliver personalized visa consulting services, managing the entire tourist visa application process, including electronic document collection, online application submissions, and follow-up with relevant embassies or consulates. <br><br></li><li><b>Relationship Building: </b> <br><br>Establish and maintain long-term relationships with clients by offering ongoing support, updates, and expert advice on tourist visa-related matters. <br><br></li><li><b>Communication & Client Education: </b> <br><br>Clearly and effectively communicate with clients, providing timely updates, educating them on the visa process, timelines, and requirements to ensure they are fully informed at every step. <br><br></li><li><b>Sales Mindset: </b> <br><br>Approach each client interaction with a sales-driven mindset, focused on achieving sales targets while providing exceptional service and always keeping the best interest of the client at the forefront. <br><br></li><li><b>Continuous Improvement: </b> <br><br>Proactively seek opportunities for continuous process improvement and stay informed of changes in visa regulations and procedures to keep services current and compliant. <br><br></li><li><b>Leverage Technology: </b> <br><br>To streamline the visa application process, utilize digital tools for efficient document management, and stay updated with the latest tech advancements to enhance service delivery. <br><br></li></ul><br><br><span>Requirements</span><p>The ideal candidate will thrive in a fast-paced, entrepreneurial environment and possess a strong client-centric inter-personal skills. Self-initiative, strong interpersonal communication skills, a knack at embracing new technologies, and a strong work ethic are essential to excel in this role. <br></p><br><p><b>Experience: </b> <br></p><br><ul><li>Minimum of [2 years] experience in visa consulting or a related field in an operation &/or sales &/or customer service capacity, specifically in tourist visa processing. <br></li><li>Competent with the array of Microsoft 365 Suite applications (Teams, Outlook, etc.). <br></li></ul><b>Education: </b> <br><br>Minimum University Bachelors degree or higher. <br><br><b>Location: </b> <br><br>Ability to re-locate to/work in Sharjah, United Arab Emirates. <br><br><b>Language: </b> <br><br>Fluent written & spoken English (at an advanced Level) <br><br>Additional language skills are a plus. <br><br><br><br><span>BenefitsCompensation commensurate with experience & expertise. <br><br>Fully sponsored UAE Residence Visa for applicants requiring one to work in the UAE. <br><br>Medical Insurance. <br><br>Ongoing L&D opportunities. <br><br><br></span><br> </div>
Marcopolo Holidays LLC
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p>Key Responsibilities <br></p><br><ul><li>Foster long-term relationships by engaging with clients in a professional and courteous manner.<br></li><li>Curate and deliver leisure travel experiences tailored to clients’ expectations and budgets.<br></li><li>Support clients throughout their entire booking journey, from inquiry to trip completion.<br></li><li>Handle multiple client inquiries and bookings simultaneously while maintaining accuracy and attention to detail.<br></li><li>Collaborate with colleagues, vendors, and DMCs to ensure seamless service delivery.<br></li><li>Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals.<br></li></ul><br><br><span>Requirements</span><p>Skills & Expertise: <br></p><br><ul><li>Bachelor’s degree or higher.<br></li><li>Proficiency in Office 365, at least one GDS system, Hotel BedBanks, and DMC interactions.<br></li><li>Comfort with CRM software, online booking platforms, and virtual client engagement tools.<br></li></ul><p>Traits & Competencies: <br></p><br><ul><li>Strong attention to detail and multitasking ability.<br></li><li>Excellent communication, interpersonal, and listening skills.<br></li><li>Passion for travel and a desire to learn about new destinations and cultures.<br></li><li>Flexibility to accommodate client schedules and time zone differences.<br></li><li>Sales and service orientation with a commitment to learning, innovation, and adapting to new technologies.<br></li><li>Problem-solving skills and resourcefulness in handling unexpected challenges.<br></li><li>Cultural sensitivity and a respect for diverse backgrounds and preferences.<br></li><li>Resilience and professionalism under pressure.<br></li><li>A team player with a collaborative mindset.<br></li></ul><p>Preferred Experience: <br></p><br><ul><li>2-5 years in sales and operations at a travel agency or tour operator, specializing in customized international holidays (with knowledge of air travel and visa facilitation).<br></li><li>Fluency in written and spoken English.<br></li></ul><br><br><span>Benefits</span><p>Learning & Development Opportunities: <br></p><br><ul><li>Benefit from in-house destination and airline product briefings and trainings.<br></li><li>Develop soft skills through on-the-job training and coaching.<br></li><li>Participate in travel industry events and seminars.<br></li></ul><p>Compensation & Benefits: <br></p><br><ul><li>Compensation aligned with experience as an outbound leisure travel consultant.<br></li><li>UAE Residence Visa for applicants who require sponsorship.<br></li></ul><br><br> </div>