OliOli jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job [Hoppi®] Café Server <p><strong>Position</strong>: Café Server<br> <strong>Location</strong>: Abu Dhabi, UAE</p><br> <p><strong>WHO WE ARE</strong></p><br> <p>OliOli® was our first pioneering project - a children's museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing <strong>Hoppi®</strong> - a new play destination for families - coming soon to a new mall in Abu Dhabi.</p><br> <p>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.</p><br> <p>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.</p><br> <p><strong>NOTE FROM OUR FOUNDERS</strong></p><br> <p>We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.</p><br> <p><strong>WHAT THIS ROLE IS ALL ABOUT</strong></p><br> <p>The Café Server role in Hoppi® will be to work alongside the other members of the staff to successfully run the Café and ensure customers' expectations of food, beverages and customer service are met. This may include the aspects of café operation including equipment, facilities, health and safety, customer-care, and administration. The role will involve working with the management team to achieve the best possible quality of food and beverage provision.</p><br> <p><strong>WHAT WE'LL TRUST YOU WITH</strong></p><br> <p><strong>Cafe Management and Coordination</strong></p><br> <ul><li>To set maintain, highest standards of customer service in café.</li><li>To provide cover with the other staffs as required on a daily basis.</li><li>To take responsibility for the presentation of food and beverages offered for sale and completion of admin duties.</li><li>To be responsible for the monitoring and control of stocks and wastage, undertaking stock take at regular intervals with the assistance of management team.</li><li>To work with the management team, on other projects as required.</li><li>To ensure good timekeeping and performance by staff, and to comply at all times with security procedures.</li><li>To assist the management team, to maintain the standards of hygiene and health and safety at all times and throughout all the catering options.</li></ul> <p><strong>Financial Management</strong></p><br> <ul><li>To operate the till and take receipt of payments.</li><li>Ensure all cash and credit card transactions are completed according to company directives.</li></ul> <p><strong>Health &amp; Safety</strong></p><br> <ul><li>To comply with all Health and Safety policy, measures and legislation.</li><li>Follow all Health and Safety policy, measures and legislation.</li><li>Ensure the safe operation of the café and use equipment in a safe manner.</li><li>Maintain the security of café and equipment.</li><li>Assist with Risk Assessments and Method Statements where required.</li><li>Report all safety matters to the Manager.</li></ul> <p><strong>Customer Service</strong></p><br> <ul><li>To assist with customer enquiries and orders.</li><li>To welcome customers and ensure their orders are processed efficiently.</li><li>To work within reason to minimize customer complaints and maximize customer satisfaction.</li></ul> <p><strong>WHAT YOU'LL NEED TO BRING TO THE TABLE</strong></p><br> <ul><li>Ability to work 6 days a week including weekends and public holidays.</li><li>Previous experience as a server within a customer focused environment.</li><li>Pleasant and confident customer service and communication skills.</li><li>A willingness to learn new systems.</li><li>High energy levels with cheerful disposition.</li><li>Willingness to understand and engage the public about the range of activities at Hoppi®.</li><li>Ability to be calm and positive when dealing with complaints or difficult situations.</li><li>An interest in working in a child-friendly environment.</li><li>Willingness to undertake appropriate training such as first aid or food hygiene.</li></ul> <p><strong>WHAT ELSE IS IN IT FOR YOU</strong></p><br> <ul><li>Internal growth and development opportunities</li><li>Diverse and welcoming team</li><li>Employee Discounts for Hoppi® products <em>(</em>camps, birthday parties, etc.)</li><li>F&amp;B perks at La Petite Treehouse (discounts, monthly free meal, etc.)</li><li>Regular team socials and outings</li><li>Employee referral program</li><li>Recognition and rewards program (redeemable for gift vouchers, etc.)</li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job [Hoppi®] Sales Executive <p><strong>Position</strong>: Sales Executive - Field Trips</p><br> <p><strong>Location</strong>: Abu Dhabi, UAE</p><br> <p><strong>Reporting to</strong>: Head of Marketing</p><br> <p><strong>WHO WE ARE</strong></p><br> <p>OliOli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing <strong>Hoppi®</strong> - a new play destination for families - coming soon to a new mall in Abu Dhabi.</p><br> <p>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.</p><br> <p>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.</p><br> <p><strong><strong>NOTE FROM OUR FOUNDERS</strong></strong></p><br> <p>We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.</p><br> <p><strong><strong>WHAT THIS ROLE IS ALL ABOUT</strong></strong></p><br> <p>We seek a detail-oriented, thorough, energetic and organised Sales Executive to oversee and support our B2B Sales and conversions of schools visiting us for field trips. In this position, you will play a key role in creating and maintaining high-quality relationships with our B2B clients and schools. You will follow up on&nbsp;negotiations, maintain an updated database and guarantee the delivery of an awesome experience to the schools and corporates visiting us. Sales Executive responsibilities include providing administrative support in a professional and timely manner. The candidate must be flexible to meet the demands of our growing organisation.</p><br> <p><strong><strong>WHAT WE'LL TRUST YOU WITH</strong></strong></p><br> <ul><li>Scheduling Field Trips in advance based on confirmed bookings made.</li><li>Organize all documentation required for Field Trips, physically and electronically, in an efficient manner.</li><li>Coordinating with Guest Engagement, Creative Team and Café team to ensure the smooth running of day-to-day Field Trips.</li><li>Welcoming/Greeting Field Trips and making sure the whole experience goes flawlessly.</li><li>Following up with delayed payments from institutions and keeping our internal accounts team up to date with the progress.</li><li>Work closely with Head of Marketing to execute the strategies made for B2B clients.</li><li>Maintain a strong and deep professional relationship between Hoppi® and the relevant B2B clients.</li><li>Call/visit each institution (meeting relevant people) with the objective of introducing Hoppi® and its offerings/programs to them.</li><li>Keep updated a CRM for all the relevant B2B clients and prospects, including schools, corporates, travel/tourism companies, DMCs, hotel groups, online portals and platforms, and so on.</li><li>Participate in trade fairs, conferences, and other relevant industry gatherings with a view to furthering Hoppi® objectives.</li><li>Be a positive ambassador for the Hoppi® brand.</li><li>Contribute to a positive, team-based, and guest-first-centric culture.</li></ul> <p><strong><strong>WHAT YOU'LL NEED TO BRING TO THE TABLE</strong></strong></p><br> <ul><li>Exceptional communication skills, written and verbal. Arabic is a plus.</li><li>Prior experience within admin, customer service, sales or business development.</li><li>Ability to work within a highly diverse and multicultural environment.</li><li>Outcomes driven; comfortable working with sales targets in a dynamic industry/environment.</li></ul> <p><strong>Traits &amp; Characteristics</strong></p><br> <ul><li>Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment.</li><li>Thoughtful, conscientious, and genuine.</li><li>Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous.</li><li>Excellent organisation and execution skills with strong attention to detail</li><li>Resilient and quick learner.</li></ul> <br> <br> </div>

Position: Front Desk Executive Location: Abu Dhabi, UAE<br>WHO WE AREOli Oli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.<br>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.<br>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.<br>NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.<br>WHAT THIS ROLE IS ALL ABOUTThe Front Desk Executives are responsible for fulfilling Hoppi®s vision of creating awesome experiences and memories for children and families. In this position, you will be the first point of contact for our company, welcoming and greeting guests. You will also act as a Hoppi® brand ambassador to coordinate front-desk activities, including providing information to guests, selling admission tickets and answering Hoppi®'s phone calls. The primary objective for this position is to engage with all visitors in an empathetic, professional, thoughtful and joyful manner.<br>WHAT WE'LL TRUST YOU WITHBe an ambassador for the Hoppi® brand; ensure that each visitors experience at Hoppi® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach Learn about Hoppi® offerings, promotions, campaigns and events and communicate information about these with guests in an articulate and credible manner Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit areas and programs Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction Contribute to a positive, team-based, and visitor-first centric culture Attend to guest queries, and complaints. Amicably resolve matters with any dissatisfied guests Collect and communicate visitors feedback and suggestions Recognize and report visitors trends Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate Sell Hoppi® merchandise to visitors Keep an inventory of stock and front office supplies Handle cash transactions between customers with various ticket sales Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner Perform daily opening and closing procedures Safety / Security Provide a safe environment for all visitors, specifically for the children Adhere to all policies and procedures of Hoppi®Assist visitors in case of an incident or an emergency situation Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc) Other Responsibilities Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of Hoppi® within the community Perform other duties and be involved in projects and activities that contribute to the achievement of Hoppi®s objectives<br>WHAT YOU'LL NEED TO BRING TO THE TABLEEssential:Able to work weekends and public holidays. Advanced course work or experience in customer service, family learning, or retail operations preferred. Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms. Excellent communication skills and ability to interact positively with children, adults, and large groups. Experience working in a fast-paced, high-volume environment. Ability to work with diverse staff and visitors. Excellent grasp of the English language. Arabic is a plus. Desirable:Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous Interest and enthusiasm for working with children and families. Ability to work with diverse staff and visitors. Adaptable to perform a variety of duties.<br>WHAT ELSE IS IN IT FOR YOUInternal growth and development opportunities Diverse and welcoming team Employee Discounts for Hoppi® products Regular team socials and outings Employee referral program

Position: Guest Engagement Team Lead Location: Abu Dhabi, UAE<br>WHO WE AREOli Oli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.<br>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.<br>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.<br>NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.<br>WHAT THIS ROLE IS ALL ABOUTThe Team Lead is responsible for the hands-on facilitation and oversight on the floor, role model guest engagement and introducing ideas for enhancement of the galleries and Hoppi® venue. The Team Lead helps to train, coach and supervise Hoppi® front-line colleagues regarding interaction, facilitation and the guest experience. They take a proactive approach, leads by example, and engages with colleagues inside and outside of their domain.<br>WHAT WE'LL TRUST YOU WITHProvide impeccable service to the Hoppi® guests including children, parents, caretakers, and other visitors Model appropriate adult-child interactions and exemplary customer service with Hoppi® guests and partners; provide leadership on the floor – in alignment with Hoppi® core values Help nourish and sustain a culture of guest-centricity, cohesion, playfulness, and positive reinforcement Supervise, coach and lead 1-on-1 check-in meetings with Hoppi® front-of-house colleagues working on the reception and within the galleries Managing team building activities and initiatives on a periodic basis – which are combined with training/conversations/communication etc. Conduct daily briefings to ensure that the team is well-informed and ensure seamless communication with all colleagues Role model behavior (leading by example) in guest engagement, setting world-class standards for him/herself and providing specific/tangible guidance to the team to enable them to strive for excellence Overseeing floor and program facilitation, leading activations and events (including birthdays, fieldtrips and camps), managing daily schedules and daily briefings Taking initiative to jointly set objectives with the Venue Manager, collating guest feedback for improvement, identifying trends in terms of guest constraints and proactively suggesting ideas for mitigating those constraints, structuring the work and improving the business Handling all guest concerns and questions around our offerings, events, approach, and galleries. Resolving low-level conflicts with and in-between guests Positively influencing guest decisions in terms of their purchases (example: converting a single visit into a membership) Having a conscientious approach and mindset to procurement, variable staffing, and other costs Understanding the team priorities and working towards their achievement, delivering on time and with high quality Encouraging creativity within the team and creating a safe environment for the team, listening to colleagues feedback and incorporating views of colleagues as appropriate Supporting the onboarding of new colleagues, ensuring all team members are fully trained and briefed on the requirement of their role and function. Providing guidance and assistance to junior colleagues on their tasks and development Supporting recruitment activities and independently conducting open days for recruitment<br>WHAT YOU'LL NEED TO BRING TO THE TABLEEssential:Has advanced experience in customer service, education, hospitality or retail operations. Education in early childhood development is considered a plus. Demonstrated interpersonal, organizational, and leadership skills Supervisory/leadership experience and ability to effectively supervise and motivate staff Ability to manage time, prioritize tasks and balance project demands effectively Leadership experience preferred Excellent problem-solving skills, commitment to customer service and strong attention to detail Ability to handle emergency situations with professionalism and competence Outstanding communication skills and ability to coordinate, ensure and troubleshoot customer service and operational needs Ability to work with diverse staff and visitors Desirable:Education in early childhood development is considered a plus. Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous Interest and enthusiasm for working with children and families. Adaptable to perform a variety of duties.<br>WHAT ELSE IS IN IT FOR YOUInternal growth and development opportunities Diverse and welcoming team Employee Discounts for Hoppi® products Regular team socials and outings Employee referral program

Position: Sales Executive - Field Trips Location: Abu Dhabi, UAEReporting to: Head of Marketing<br>WHO WE AREOli Oli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.<br>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.<br>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.<br>NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.<br>WHAT THIS ROLE IS ALL ABOUTWe seek a detail-oriented, thorough, energetic and organised Sales Executive to oversee and support our B2B Sales and conversions of schools visiting us for field trips. In this position, you will play a key role in creating and maintaining high-quality relationships with our B2B clients and schools. You will follow up on negotiations, maintain an updated database and guarantee the delivery of an awesome experience to the schools and corporates visiting us. Sales Executive responsibilities include providing administrative support in a professional and timely manner. The candidate must be flexible to meet the demands of our growing organisation.<br>WHAT WE'LL TRUST YOU WITHScheduling Field Trips in advance based on confirmed bookings made. Organize all documentation required for Field Trips, physically and electronically, in an efficient manner. Coordinating with Guest Engagement, Creative Team and Café team to ensure the smooth running of day-to-day Field Trips. Welcoming/Greeting Field Trips and making sure the whole experience goes flawlessly. Following up with delayed payments from institutions and keeping our internal accounts team up to date with the progress. Work closely with Head of Marketing to execute the strategies made for B2B clients. Maintain a strong and deep professional relationship between Hoppi® and the relevant B2B clients. Call/visit each institution (meeting relevant people) with the objective of introducing Hoppi® and its offerings/programs to them. Keep updated a CRM for all the relevant B2B clients and prospects, including schools, corporates, travel/tourism companies, DMCs, hotel groups, online portals and platforms, and so on. Participate in trade fairs, conferences, and other relevant industry gatherings with a view to furthering Hoppi® objectives. Be a positive ambassador for the Hoppi® brand. Contribute to a positive, team-based, and guest-first-centric culture.<br>WHAT YOU'LL NEED TO BRING TO THE TABLEExceptional communication skills, written and verbal. Arabic is a plus. Prior experience within admin, customer service, sales or business development. Ability to work within a highly diverse and multicultural environment. Outcomes driven; comfortable working with sales targets in a dynamic industry/environment. Traits & Characteristics Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment. Thoughtful, conscientious, and genuine. Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous. Excellent organisation and execution skills with strong attention to detail Resilient and quick learner.

Position: Front Desk Executive Location: Abu Dhabi, UAE<br>WHO WE AREOli Oli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.<br>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.<br>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.<br>NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.<br>WHAT THIS ROLE IS ALL ABOUTThe Front Desk Executives are responsible for fulfilling Hoppi®s vision of creating awesome experiences and memories for children and families. In this position, you will be the first point of contact for our company, welcoming and greeting guests. You will also act as a Hoppi® brand ambassador to coordinate front-desk activities, including providing information to guests, selling admission tickets and answering Hoppi®'s phone calls. The primary objective for this position is to engage with all visitors in an empathetic, professional, thoughtful and joyful manner.<br>WHAT WE'LL TRUST YOU WITHBe an ambassador for the Hoppi® brand; ensure that each visitors experience at Hoppi® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach Learn about Hoppi® offerings, promotions, campaigns and events and communicate information about these with guests in an articulate and credible manner Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit areas and programs Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction Contribute to a positive, team-based, and visitor-first centric culture Attend to guest queries, and complaints. Amicably resolve matters with any dissatisfied guests Collect and communicate visitors feedback and suggestions Recognize and report visitors trends Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate Sell Hoppi® merchandise to visitors Keep an inventory of stock and front office supplies Handle cash transactions between customers with various ticket sales Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner Perform daily opening and closing procedures Safety / Security Provide a safe environment for all visitors, specifically for the children Adhere to all policies and procedures of Hoppi®Assist visitors in case of an incident or an emergency situation Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc) Other Responsibilities Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of Hoppi® within the community Perform other duties and be involved in projects and activities that contribute to the achievement of Hoppi®s objectives<br>WHAT YOU'LL NEED TO BRING TO THE TABLEEssential:Able to work weekends and public holidays. Advanced course work or experience in customer service, family learning, or retail operations preferred. Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms. Excellent communication skills and ability to interact positively with children, adults, and large groups. Experience working in a fast-paced, high-volume environment. Ability to work with diverse staff and visitors. Excellent grasp of the English language. Arabic is a plus. Desirable:Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous Interest and enthusiasm for working with children and families. Ability to work with diverse staff and visitors. Adaptable to perform a variety of duties.<br>WHAT ELSE IS IN IT FOR YOUInternal growth and development opportunities Diverse and welcoming team Employee Discounts for Hoppi® products Regular team socials and outings Employee referral program

Position: Guest Engagement Team Lead Location: Abu Dhabi, UAE<br>WHO WE AREOli Oli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.<br>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.<br>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.<br>NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.<br>WHAT THIS ROLE IS ALL ABOUTThe Team Lead is responsible for the hands-on facilitation and oversight on the floor, role model guest engagement and introducing ideas for enhancement of the galleries and Hoppi® venue. The Team Lead helps to train, coach and supervise Hoppi® front-line colleagues regarding interaction, facilitation and the guest experience. They take a proactive approach, leads by example, and engages with colleagues inside and outside of their domain.<br>WHAT WE'LL TRUST YOU WITHProvide impeccable service to the Hoppi® guests including children, parents, caretakers, and other visitors Model appropriate adult-child interactions and exemplary customer service with Hoppi® guests and partners; provide leadership on the floor – in alignment with Hoppi® core values Help nourish and sustain a culture of guest-centricity, cohesion, playfulness, and positive reinforcement Supervise, coach and lead 1-on-1 check-in meetings with Hoppi® front-of-house colleagues working on the reception and within the galleries Managing team building activities and initiatives on a periodic basis – which are combined with training/conversations/communication etc. Conduct daily briefings to ensure that the team is well-informed and ensure seamless communication with all colleagues Role model behavior (leading by example) in guest engagement, setting world-class standards for him/herself and providing specific/tangible guidance to the team to enable them to strive for excellence Overseeing floor and program facilitation, leading activations and events (including birthdays, fieldtrips and camps), managing daily schedules and daily briefings Taking initiative to jointly set objectives with the Venue Manager, collating guest feedback for improvement, identifying trends in terms of guest constraints and proactively suggesting ideas for mitigating those constraints, structuring the work and improving the business Handling all guest concerns and questions around our offerings, events, approach, and galleries. Resolving low-level conflicts with and in-between guests Positively influencing guest decisions in terms of their purchases (example: converting a single visit into a membership) Having a conscientious approach and mindset to procurement, variable staffing, and other costs Understanding the team priorities and working towards their achievement, delivering on time and with high quality Encouraging creativity within the team and creating a safe environment for the team, listening to colleagues feedback and incorporating views of colleagues as appropriate Supporting the onboarding of new colleagues, ensuring all team members are fully trained and briefed on the requirement of their role and function. Providing guidance and assistance to junior colleagues on their tasks and development Supporting recruitment activities and independently conducting open days for recruitment<br>WHAT YOU'LL NEED TO BRING TO THE TABLEEssential:Has advanced experience in customer service, education, hospitality or retail operations. Education in early childhood development is considered a plus. Demonstrated interpersonal, organizational, and leadership skills Supervisory/leadership experience and ability to effectively supervise and motivate staff Ability to manage time, prioritize tasks and balance project demands effectively Leadership experience preferred Excellent problem-solving skills, commitment to customer service and strong attention to detail Ability to handle emergency situations with professionalism and competence Outstanding communication skills and ability to coordinate, ensure and troubleshoot customer service and operational needs Ability to work with diverse staff and visitors Desirable:Education in early childhood development is considered a plus. Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous Interest and enthusiasm for working with children and families. Adaptable to perform a variety of duties.<br>WHAT ELSE IS IN IT FOR YOUInternal growth and development opportunities Diverse and welcoming team Employee Discounts for Hoppi® products Regular team socials and outings Employee referral program

Position: Sales Executive - Field Trips Location: Abu Dhabi, UAEReporting to: Head of Marketing<br>WHO WE AREOli Oli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.<br>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.<br>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.<br>NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.<br>WHAT THIS ROLE IS ALL ABOUTWe seek a detail-oriented, thorough, energetic and organised Sales Executive to oversee and support our B2B Sales and conversions of schools visiting us for field trips. In this position, you will play a key role in creating and maintaining high-quality relationships with our B2B clients and schools. You will follow up on negotiations, maintain an updated database and guarantee the delivery of an awesome experience to the schools and corporates visiting us. Sales Executive responsibilities include providing administrative support in a professional and timely manner. The candidate must be flexible to meet the demands of our growing organisation.<br>WHAT WE'LL TRUST YOU WITHScheduling Field Trips in advance based on confirmed bookings made. Organize all documentation required for Field Trips, physically and electronically, in an efficient manner. Coordinating with Guest Engagement, Creative Team and Café team to ensure the smooth running of day-to-day Field Trips. Welcoming/Greeting Field Trips and making sure the whole experience goes flawlessly. Following up with delayed payments from institutions and keeping our internal accounts team up to date with the progress. Work closely with Head of Marketing to execute the strategies made for B2B clients. Maintain a strong and deep professional relationship between Hoppi® and the relevant B2B clients. Call/visit each institution (meeting relevant people) with the objective of introducing Hoppi® and its offerings/programs to them. Keep updated a CRM for all the relevant B2B clients and prospects, including schools, corporates, travel/tourism companies, DMCs, hotel groups, online portals and platforms, and so on. Participate in trade fairs, conferences, and other relevant industry gatherings with a view to furthering Hoppi® objectives. Be a positive ambassador for the Hoppi® brand. Contribute to a positive, team-based, and guest-first-centric culture.<br>WHAT YOU'LL NEED TO BRING TO THE TABLEExceptional communication skills, written and verbal. Arabic is a plus. Prior experience within admin, customer service, sales or business development. Ability to work within a highly diverse and multicultural environment. Outcomes driven; comfortable working with sales targets in a dynamic industry/environment. Traits & Characteristics Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment. Thoughtful, conscientious, and genuine. Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous. Excellent organisation and execution skills with strong attention to detail Resilient and quick learner.

Position: Front Desk Executive Location: Abu Dhabi, UAE<br>WHO WE AREOli Oli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.<br>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.<br>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.<br>NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.<br>WHAT THIS ROLE IS ALL ABOUTThe Front Desk Executives are responsible for fulfilling Hoppi®s vision of creating awesome experiences and memories for children and families. In this position, you will be the first point of contact for our company, welcoming and greeting guests. You will also act as a Hoppi® brand ambassador to coordinate front-desk activities, including providing information to guests, selling admission tickets and answering Hoppi®'s phone calls. The primary objective for this position is to engage with all visitors in an empathetic, professional, thoughtful and joyful manner.<br>WHAT WE'LL TRUST YOU WITHBe an ambassador for the Hoppi® brand; ensure that each visitors experience at Hoppi® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach Learn about Hoppi® offerings, promotions, campaigns and events and communicate information about these with guests in an articulate and credible manner Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit areas and programs Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction Contribute to a positive, team-based, and visitor-first centric culture Attend to guest queries, and complaints. Amicably resolve matters with any dissatisfied guests Collect and communicate visitors feedback and suggestions Recognize and report visitors trends Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate Sell Hoppi® merchandise to visitors Keep an inventory of stock and front office supplies Handle cash transactions between customers with various ticket sales Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner Perform daily opening and closing procedures Safety / Security Provide a safe environment for all visitors, specifically for the children Adhere to all policies and procedures of Hoppi®Assist visitors in case of an incident or an emergency situation Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc) Other Responsibilities Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of Hoppi® within the community Perform other duties and be involved in projects and activities that contribute to the achievement of Hoppi®s objectives<br>WHAT YOU'LL NEED TO BRING TO THE TABLEEssential:Able to work weekends and public holidays. Advanced course work or experience in customer service, family learning, or retail operations preferred. Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms. Excellent communication skills and ability to interact positively with children, adults, and large groups. Experience working in a fast-paced, high-volume environment. Ability to work with diverse staff and visitors. Excellent grasp of the English language. Arabic is a plus. Desirable:Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous Interest and enthusiasm for working with children and families. Ability to work with diverse staff and visitors. Adaptable to perform a variety of duties.<br>WHAT ELSE IS IN IT FOR YOUInternal growth and development opportunities Diverse and welcoming team Employee Discounts for Hoppi® products Regular team socials and outings Employee referral program

Position: Sales Executive - Field Trips Location: Abu Dhabi, UAEReporting to: Head of Marketing<br>WHO WE AREOli Oli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.<br>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.<br>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.<br>NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.<br>WHAT THIS ROLE IS ALL ABOUTWe seek a detail-oriented, thorough, energetic and organised Sales Executive to oversee and support our B2B Sales and conversions of schools visiting us for field trips. In this position, you will play a key role in creating and maintaining high-quality relationships with our B2B clients and schools. You will follow up on negotiations, maintain an updated database and guarantee the delivery of an awesome experience to the schools and corporates visiting us. Sales Executive responsibilities include providing administrative support in a professional and timely manner. The candidate must be flexible to meet the demands of our growing organisation.<br>WHAT WE'LL TRUST YOU WITHScheduling Field Trips in advance based on confirmed bookings made. Organize all documentation required for Field Trips, physically and electronically, in an efficient manner. Coordinating with Guest Engagement, Creative Team and Café team to ensure the smooth running of day-to-day Field Trips. Welcoming/Greeting Field Trips and making sure the whole experience goes flawlessly. Following up with delayed payments from institutions and keeping our internal accounts team up to date with the progress. Work closely with Head of Marketing to execute the strategies made for B2B clients. Maintain a strong and deep professional relationship between Hoppi® and the relevant B2B clients. Call/visit each institution (meeting relevant people) with the objective of introducing Hoppi® and its offerings/programs to them. Keep updated a CRM for all the relevant B2B clients and prospects, including schools, corporates, travel/tourism companies, DMCs, hotel groups, online portals and platforms, and so on. Participate in trade fairs, conferences, and other relevant industry gatherings with a view to furthering Hoppi® objectives. Be a positive ambassador for the Hoppi® brand. Contribute to a positive, team-based, and guest-first-centric culture.<br>WHAT YOU'LL NEED TO BRING TO THE TABLEExceptional communication skills, written and verbal. Arabic is a plus. Prior experience within admin, customer service, sales or business development. Ability to work within a highly diverse and multicultural environment. Outcomes driven; comfortable working with sales targets in a dynamic industry/environment. Traits & Characteristics Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment. Thoughtful, conscientious, and genuine. Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous. Excellent organisation and execution skills with strong attention to detail Resilient and quick learner.

Position: Guest Engagement Team Lead Location: Abu Dhabi, UAE<br>WHO WE AREOli Oli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.<br>Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.<br>Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.<br>NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.<br>WHAT THIS ROLE IS ALL ABOUTThe Team Lead is responsible for the hands-on facilitation and oversight on the floor, role model guest engagement and introducing ideas for enhancement of the galleries and Hoppi® venue. The Team Lead helps to train, coach and supervise Hoppi® front-line colleagues regarding interaction, facilitation and the guest experience. They take a proactive approach, leads by example, and engages with colleagues inside and outside of their domain.<br>WHAT WE'LL TRUST YOU WITHProvide impeccable service to the Hoppi® guests including children, parents, caretakers, and other visitors Model appropriate adult-child interactions and exemplary customer service with Hoppi® guests and partners; provide leadership on the floor – in alignment with Hoppi® core values Help nourish and sustain a culture of guest-centricity, cohesion, playfulness, and positive reinforcement Supervise, coach and lead 1-on-1 check-in meetings with Hoppi® front-of-house colleagues working on the reception and within the galleries Managing team building activities and initiatives on a periodic basis – which are combined with training/conversations/communication etc. Conduct daily briefings to ensure that the team is well-informed and ensure seamless communication with all colleagues Role model behavior (leading by example) in guest engagement, setting world-class standards for him/herself and providing specific/tangible guidance to the team to enable them to strive for excellence Overseeing floor and program facilitation, leading activations and events (including birthdays, fieldtrips and camps), managing daily schedules and daily briefings Taking initiative to jointly set objectives with the Venue Manager, collating guest feedback for improvement, identifying trends in terms of guest constraints and proactively suggesting ideas for mitigating those constraints, structuring the work and improving the business Handling all guest concerns and questions around our offerings, events, approach, and galleries. Resolving low-level conflicts with and in-between guests Positively influencing guest decisions in terms of their purchases (example: converting a single visit into a membership) Having a conscientious approach and mindset to procurement, variable staffing, and other costs Understanding the team priorities and working towards their achievement, delivering on time and with high quality Encouraging creativity within the team and creating a safe environment for the team, listening to colleagues feedback and incorporating views of colleagues as appropriate Supporting the onboarding of new colleagues, ensuring all team members are fully trained and briefed on the requirement of their role and function. Providing guidance and assistance to junior colleagues on their tasks and development Supporting recruitment activities and independently conducting open days for recruitment<br>WHAT YOU'LL NEED TO BRING TO THE TABLEEssential:Has advanced experience in customer service, education, hospitality or retail operations. Education in early childhood development is considered a plus. Demonstrated interpersonal, organizational, and leadership skills Supervisory/leadership experience and ability to effectively supervise and motivate staff Ability to manage time, prioritize tasks and balance project demands effectively Leadership experience preferred Excellent problem-solving skills, commitment to customer service and strong attention to detail Ability to handle emergency situations with professionalism and competence Outstanding communication skills and ability to coordinate, ensure and troubleshoot customer service and operational needs Ability to work with diverse staff and visitors Desirable:Education in early childhood development is considered a plus. Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous Interest and enthusiasm for working with children and families. Adaptable to perform a variety of duties.<br>WHAT ELSE IS IN IT FOR YOUInternal growth and development opportunities Diverse and welcoming team Employee Discounts for Hoppi® products Regular team socials and outings Employee referral program