Pearl Polyurethane Systems jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Quality management system: Owns the Pearl Group QA/QC Policy, all PPS-QC test methods, and the controlled-document framework. Maintains ISO 9001 (or equivalent) certification and prepares the organisation for customer and third-party audits. Ensures test method consistency across the four sites and reconciles site-level deviations. Site QC capability: Defines and maintains a Site QC Competency Matrix — which technicians are certified for which products, test methods, and decision levels — and certifies and re-certifies site staff against it. Standardises QC training content and onboarding across sites. Data, trends and escalation: Monitors group-wide quality KPIs (customer complaints, COA failure rate, internal retest rate, OOS frequency). Applies SPC and trend analysis. Maintains the escalation rule that distinguishes what is closed at site level from what must be referred to HQ. The QC Head intervenes on patterns and exceptions, not on individual in spec batches. Voice of Customer and Management of Change: Translates customer specifications, COA requirements, and regulatory demands into internal procedures. Leads MOC reviews for raw material substitutions, formulation changes, and new product releases from a quality risk perspective. Owns root-cause analysis and CAPA closure for customer complaints. Audits and compliance: Plans and leads the annual internal audit programme, including cross-site audits. Acts as the company's quality representative for customer and certification audits. Maintains the audit findings register and drives closure to agreed timelines.&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Bachelor's degree in Chemistry, Chemical Engineering, Polymer Science, or related discipline (Master's preferred). </p><p>• Minimum 10 years of QC or QA experience in the chemical, polyurethane, or related process industry. </p><p>• Demonstrated experience implementing and maintaining ISO 9001 or equivalent quality management systems. </p><p>• Strong statistical analysis skills, including SPC, control charts, and capability indices. </p><p>• Multi-site quality management experience strongly preferred. </p><p>• Six Sigma certification (Green Belt or Black Belt) is a plus - valuable for structured problem-solving and process improvement, though not required. </p><p>• Fluent professional English; capable of leading audits and customer interactions independently. </p><p>• Demonstrated ability to drive change across sites through influence rather than direct line authority.&nbsp;</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Technical Service Manager plays a pivotal role in ensuring the seamless delivery of technical support and services to our clients. This position is ideal for a dynamic individual who thrives in a fast-paced environment and is passionate about leveraging technology to solve complex problems. As a Technical Service Manager, driving excellence in customer service and technical support while ensuring that our clients receive the highest quality of service.</p><p><br></p><p><b>Responsibilities:</b></p><ol><li>Lead and manage a team of technical support professionals, ensuring they are equipped with the necessary tools and knowledge to deliver exceptional service to clients.</li><li>Develop and implement technical support strategies that align with business objectives, leveraging industry best practices to enhance service delivery.</li><li>Monitor and analyze service performance metrics, utilizing data-driven insights to identify areas for improvement and optimize team efficiency.</li><li>Act as the primary point of contact for escalated technical issues, providing timely resolutions and maintaining strong relationships with key clients.</li><li>Coordinate with cross-functional teams to ensure seamless integration of technical services with other business operations, fostering collaboration and communication.</li><li>Conduct regular training sessions and workshops for team members to enhance their technical skills and improve customer service techniques.</li><li>Stay up-to-date with industry trends and emerging technologies, integrating relevant advancements into the technical service framework to maintain a competitive edge.</li><li>Prepare and present reports on service performance and team achievements to senior management, highlighting successes and areas for development.</li><li>Develop and maintain documentation for technical processes and procedures, ensuring that all team members have access to up-to-date information and resources.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong leadership skills to effectively manage and motivate a diverse team of technical professionals.</li><li>Excellent problem-solving abilities to quickly diagnose and resolve complex technical issues.</li><li>Proficiency in customer relationship management (CRM) tools to track service requests and client interactions.</li><li>In-depth knowledge of technical support best practices and methodologies to ensure high-quality service delivery.</li><li>Effective communication skills to clearly articulate technical information to non-technical stakeholders.</li><li>Ability to analyze performance metrics and utilize data to drive continuous improvement initiatives.</li><li>Familiarity with emerging technologies and trends in the technical support landscape to keep the service offerings relevant and competitive.</li></ul></div>