Tabby jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About us:<br>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br>About the role:<br>The Senior Information Security Specialist (GRC) independently leads complex governance, risk, and compliance activities and serves as a subject matter expert in one or more GRC domains — enterprise information security governance, risk management frameworks, regulatory compliance, or third-party risk management.&nbsp;<br>The role produces high-quality GRC deliverables, provides technical mentoring to junior and mid-level team members, and contributes directly to the continuous improvement of the organization's GRC framework, risk treatment processes, and compliance reporting mechanisms. The Senior Specialist bridges technical execution and programme leadership, collaborating with leads, legal, audit, and business stakeholders to deliver mature, effective GRC outcomes aligned with the UAE Fintech regulatory environment.&nbsp;<br> <br> Key Responsibilities<br>Information Security Governance Leadership:<br><ul><li>Lead the development, review, and continuous improvement of information security policies, standards, procedures, and governance frameworks, ensuring alignment with CSF, NCA ECC, ISO 27001, and PCI-DSS.</li><li>Serve as the subject matter expert for assigned regulatory domains, providing authoritative interpretation of requirements and translating them into implementable control objectives.</li><li>Monitor and proactively track regulatory and legal developments affecting information security, assessing impact and recommending updates to the governance framework.</li><li>Prepare and review governance documentation (RACI matrices, security charter updates, governance committee packs) and present findings to senior stakeholders.</li><li>Lead the preparation of regulatory self-assessments and compliance attestations, coordinating evidence gathering and quality-reviewing submissions before senior sign-off.</li><li>Mentor junior team members on governance documentation quality, regulatory interpretation, and risk assessment methodology.</li></ul>Enterprise Risk Management:<br><ul><li>Lead the execution of complex enterprise information security risk assessments, applying advanced qualitative and quantitative methodologies to produce risk profiles aligned with the organisation's risk appetite.</li><li>Own and maintain the enterprise information security risk register, ensuring accuracy, currency, and appropriate escalation of significant risks.</li><li>Lead BIA processes for critical business functions, coordinating with asset owners, analysing recovery requirements, and producing BIA outputs for Business Continuity and Disaster Recovery planning.</li><li>Design and execute control effectiveness testing programmes, producing findings reports with gap analysis and risk-ranked remediation recommendations.</li><li>Lead third-party information security risk management, designing assessment frameworks, conducting in-depth vendor reviews, and maintaining the third-party risk register.</li><li>Produce executive-quality risk reporting with trend analysis, emerging risk identification, and treatment progress tracking for senior management and committee consumption.</li></ul>Compliance Programme Delivery:<br><ul><li>Lead compliance monitoring activities for CSF, NCA ECC, PDPL, ISO 27001, and PCI-DSS, producing gap analyses, treatment plans, and periodic compliance status reports.</li><li>Manage internal and external audit cycles, coordinating evidence collection, reviewing evidence quality, engaging with auditors, and tracking remediation to closure.</li><li>Design and deliver the security awareness programme, producing targeted content for different staff segments, conducting awareness sessions, and analysing effectiveness metrics.</li><li>Develop and maintain GRC programme metrics dashboards, ensuring KPIs and KRIs are accurately measured and presented to senior management on schedule.</li><li>Lead the integration of information security requirements into third-party contracts, procurement processes, and major project onboarding.</li><li>Contribute to the development of the information security programme strategy, identifying capability improvement opportunities and recommending investment priorities to the Lead.</li></ul><br>Cross-Functional Collaboration &amp; Knowledge Leadership:<br><ul><li>Serve as the primary GRC point of contact for assigned business and technology teams, providing expert guidance on security requirements, risk treatment, and compliance obligations.</li><li>Lead information classification and security requirements reviews for significant IT, product, and business projects.</li><li>Contribute to the GRC knowledge base, developing reusable templates, guidance documents, and training materials for internal use.</li><li>Represent the GRC function in cross-functional working groups, project steering committees, and regulatory workstreams.</li></ul> <br> Skills, Knowledge and Expertise<br>Education:<br><ul><li>Bachelor's degree in Information Technology, Computer Science, Software Engineering, Cybersecurity, Risk Management, or a related field.</li><li>A Master's degree in Information Security, Risk Management, or Business Administration is an advantage.</li></ul>Experience:<br><ul><li>3+ years of progressive professional experience in information security governance, risk management, or compliance.</li><li>Demonstrable experience independently leading risk assessment cycles, regulatory compliance programmes, or audit coordination activities.</li><li>In-depth knowledge of at least two regulatory frameworks applicable to Fintech environments (CSF, NCA ECC, PDPL, ISO 27001, PCI-DSS) is required.</li><li>Experience in a regulated Fintech or banking environment is strongly preferred.</li></ul>Certifications &amp; Licences:<br><ul><li>ISO 27001 Lead Implementer (required).</li><li>CRISC (Certified in Risk and Information Systems Control) or CISM: required or actively working toward.</li><li>CDPSE (Certified Data Privacy Solutions Engineer) is an advantage for PDPL specialists.</li></ul> <br> Benefits<br><ul><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options program.</li><li>Health Insurance</li><li>Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Data Protection Intern supports the Privacy Office in keeping the company compliant with UAE data protection laws.&nbsp;<br>The role gives hands-on exposure to the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).<br> <br> Key responsibilities<br><ul><li>Create and maintain our data inventory and Records of Processing Activities (RoPA), including data categories, purposes, legal bases and retention periods.</li><li>Assist with DPIAs and privacy reviews&nbsp;</li><li>Update data privacy policies and procedures to reflect regulatory changes and business needs.</li><li>Help track regulatory updates.</li><li>Update data maps and data flow inventories with business teams.</li></ul> <br> Requirements<br><ul><li>Pursuing or Recent graduate in Law, Information Security, Business or a related field.</li><li>Genuine interest in data protection and basic knowledge of Middle East data privacy laws, particularly the UAE Personal Data Protection Law (PDPL).</li><li>Clear written English, strong attention to detail and discretion with confidential information.</li><li>Nice to have familiarity with UAE PDPL and progress toward CIPP/E or CIPM</li></ul> <br> What you will learn and what we offer<br>By the end of the internship, you will be able to:<br><ul><li>Build and maintain a record of processing activities.</li><li>Contribute to a DPIA from scoping to recommendations.</li><li>Explain how the UAE onshore and free zone data protection regimes differ.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the Role</strong>At Tabby, the LLM (Large Language Model) Agent handles most transactional contacts. What reaches a human is the hard part: judgment, research, empathy, and landing on a resolution the customer accepts as fair.<br><br>This role owns how well we do that. You define what a good customer conversation looks like and you build the capability across our managers to deliver it consistently. One question sits behind every conversation we look at: did we exhaust the opportunity to serve this customer.<br><br>The work happens through our Leaders. You build their ability to see the missed opportunities inside their own teams' conversations, and you hold them accountable for acting on them.<br> <br> Key Responsibilities<br><strong>Customer Centricity Standard</strong><br><ul><li>Define what a good customer conversation looks like and keep it to a short set of criteria.</li><li>Evaluate on a single judgement per interaction: did it meet the standard, and if not, which of three to five reasons explains it.</li><li>Keep the standard current as products, policies, and customer journeys change.<br></li></ul><strong>Manager Enablement</strong><br><ul><li>Set the customer centricity standard and equip Team Leaders and Operation Managers to apply it with their teams.</li><li>Run ticket-solving sessions with managers to surface the opportunities they walk past.</li><li>Assess how Team Leaders coach their agents, using LLM analysis.</li><li>Coaching of agents sits with the Team Leaders. This role makes sure that coaching is good.<br></li></ul><strong>CSAT</strong><br><ul><li>Own the diagnosis of CSAT: what drives it, where it breaks, and who fixes it.</li><li>Build the ability to recover CSAT even on outcomes the customer will not like.</li><li>Split detractors into skill, will, or product and uncontrollable, so every point has a cause and an owner.</li><li>Report blended CSAT and controllable CSAT as two separate numbers.</li><li>Route product-driven dissatisfaction to product owners via the Experience Leads.</li></ul><strong>LLM Quality</strong><br><ul><li>Own the LLM Quality Team, which runs checklists, per-conversation evaluation, and structured feedback into LLM agent “guidance” or prompt.</li><li>Specialize evaluators by product stream and pair them with the Experience Leads.</li><li>Maintain the LLM evaluation model separately from the human one, where LLM Agent checkers are more detailed, while human quality is outcome driven.</li></ul><strong>Analysis &amp; Insight</strong><br><ul><li>Work across everything we have on the customer: evaluation results, CSAT and DSAT verbatims, VoC, complaints, escalations, repeat contacts, and the conversations themselves.</li><li>Dissect the data, and work with Analytics and with the analyst in the function to get what you need.</li><li>Turn findings into refreshers, training triggers, and process changes with named owners and dates.</li><li>Measure the function on whether a driver actually moved.</li><li>Build a small team of high-skill owners with real accountability for outcomes.</li></ul> <br> Skills, Knowledge &amp; Expertise<br><ul><li>Experience coaching people to win customers over, in telesales, retail, hospitality, or service recovery.</li><li>Not so much a checklist owner. Rather a sales coach. We have the product that we have to sell - the agents must be fluent in making the customers satisfied with the outcome regardless of excuses.</li><li>Data fluent. You can take a large dataset, dissect it, and explain what it means without someone translating it for you. Comfortable working across large datasets and dashboards.</li><li>Calm and measured.</li><li>A track record of leading change that met resistance and made it stick.</li><li>Able to hold a position with senior stakeholders on evidence, and change it when the evidence changes.</li><li>7+ years in CX, service, or sales coaching leadership, with real ownership of outcomes.</li><li>Comfortable working in an LLM-heavy environment.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Tabby</strong> creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 17 million users choose Tabby to stay in control of their spending and make the most out of their money.<br><br><br>The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br><br><br>Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.<br><br><br>Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.<br><br><br>We are looking for a <strong>Senior Manager Information Security</strong> to lead and shape Tabby’s information security function across both strategic and technical domains. This role will lead a team of security professionals and own key security programmes across cloud security, security architecture, application security, vulnerability management, threat detection and incident response.<br> <br> Key Responsibilities<br><ul><li>Lead and contribute hands-on to security architecture and technical security reviews across cloud, infrastructure and product initiatives.</li><li>&nbsp;Design and implement security controls across <strong>GCP and AWS</strong>, including IAM, CSPM and cloud-native security.&nbsp;</li><li>&nbsp;Drive and contribute to <strong>Secure SDLC / DevSecOps</strong>, including SAST, DAST, SCA and container security.&nbsp;</li><li>&nbsp;Lead vulnerability management and actively participate in penetration testing, VAPT and red/purple team engagements.&nbsp;</li><li>&nbsp;Design and improve threat detection, SIEM use cases and security monitoring.&nbsp;</li><li>&nbsp;Lead and participate in complex security incident investigations and response.&nbsp;</li><li>&nbsp;Drive endpoint, infrastructure, network and firewall security initiatives.&nbsp;</li><li>&nbsp;Automate security processes and develop security tooling where needed.&nbsp;</li><li>&nbsp;Establish technical standards, security best practices and operating procedures.&nbsp;</li><li>&nbsp;Manage, mentor and develop a team of security engineers and analysts.&nbsp;</li><li>&nbsp;Work closely with Engineering, Infrastructure, Product, IT, Legal and Compliance teams to embed security across Tabby.</li></ul> <br> Skills, Knowledge and Expertise<br><ul><li>Strong experience leading <strong>Information Security / Cyber Security</strong> functions in a senior technical or management role.</li><li><strong>5+ years</strong> of experience in Information Security or Cybersecurity, with at least <strong>2 years</strong> in a technical leadership or senior individual contributor role. Prior people management or team leadership experience is strongly preferred.</li><li>&nbsp;Deep expertise across <strong>Cloud Security, Security Architecture, VAPT, AppSec/DevSecOps and Defensive Security</strong>.&nbsp;</li><li>&nbsp;Experience leading security programmes and managing cross-functional initiatives.&nbsp;</li><li>&nbsp;Strong knowledge of <strong>GCP/AWS, IAM, CSPM, SIEM, EDR/XDR and vulnerability management</strong>.&nbsp;</li><li>&nbsp;Strong understanding of <strong>penetration testing, red/purple teaming, threat hunting and incident response</strong>.&nbsp;</li><li>&nbsp;Experience with <strong>SAST, DAST, SCA and container security</strong> within CI/CD environments.&nbsp;</li><li>&nbsp;Strong understanding of security architecture, threat modelling and enterprise security controls.&nbsp;</li><li>&nbsp;Experience working within a <strong>regulated FinTech or banking environment</strong>.&nbsp;</li><li>&nbsp;Knowledge of <strong>CBUAE, UAE PDPL, PCI-DSS, ISO 27001 and SOC 2</strong>.&nbsp;</li><li>&nbsp;Proven people leadership, stakeholder management and strategic decision-making skills.&nbsp;</li><li><strong>CISSP/CISM and OSCP or equivalent</strong> certifications are preferred/required depending on the final hiring criteria.</li></ul> </div>

<p>About the role We are looking for a Senior Product Manager located in the UAE (or ready for relocation) to own the Card Retention &amp; Monetization team in Tabby Card the fastest-growing product at Tabby, with GMV up +142% year over year and profitability driven by a product-led monetization program. You will own the P&amp;L levers of Tabby Card: pricing and fees, risk-based pricing, billing cycles, statements and the repayment experience. Every initiative ships through an A/B test and is measured in margin basis points and dollars per month. You will work cross-functionally with engineering, design, data, risk, finance, legal and compliance to deliver a seamless and scalable credit experience for millions of customers.</p><p>Own your team's roadmap end-to-end: identify problems, build the business case, prioritize, ship and measure with a dedicated engineering team, product designer and data analyst</p><p>Design and run experiments with clear success metrics and guardrails; make rollout and kill decisions based on data</p><p>Own the unit economics of your scope: model business cases, defend trade-offs with Finance and Risk, and track the P&amp;L impact of everything you ship</p><p>Work daily with Risk, Compliance, Legal and Billing customer-facing terms, fee structures and regulatory requirements (CBUAE / SAMA) are part of the job, not an exception</p><p>Own launch quality end-to-end: support readiness, AI-agent guidance, customer communications and gradual rollouts are part of every release</p><p>Contribute to Tabby Card's expansion into KSA adapting your domain to the largest market we are entering</p><p><strong>Desired Candidate Profile</strong></p><p>5+ years of product management experience, ideally to have 2+ years on fintech, banking or credit products (billing, payments, lending or cards)</p><p>A track record of shipped monetization, pricing or billing features with results you can quantify, and the guardrails you watched while shipping them</p><p>Real experiment discipline: you pre-register metrics and segment cuts, and you have killed features based on data</p><p>Delivery your stakeholders can rely on: your dates hold, and when they can't, stakeholders hear it from you first</p><p>Fluency in unit economics and analytics; experience working with compliance or legal on customer-facing products</p><p>Fluent English</p><p>B onus points</p><ul><li>Credit card / revolving credit domain knowledge (statements, grace periods, minimum payments, interchange)</li><li>GCC market experience; Arabic language skills</li><li>0 1 launches on new financial infrastructure</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br>We're building a different kind of system, in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br><strong>About the role<br></strong><br>We are looking for a Senior Product Manager located in the UAE (or ready for relocation) to own the <strong>Card Retention &amp; Monetization</strong> team in Tabby Card — the fastest-growing product at Tabby, with GMV up +142% year over year and profitability driven by a product-led monetization program.&nbsp;<br>You will own the P&amp;L levers of Tabby Card: pricing and fees, risk-based pricing, billing cycles, statements and the repayment experience. Every initiative ships through an A/B test and is measured in margin basis points and dollars per month.<br>You will work cross-functionally with engineering, design, data, risk, finance, legal and compliance to deliver a seamless and scalable credit experience for millions of customers.<br> <br> What you will be doing<br><ul><li>Own your team's roadmap end-to-end: identify problems, build the business case, prioritize, ship and measure — with a dedicated engineering team, product designer and data analyst</li><li>Design and run experiments with clear success metrics and guardrails; make rollout and kill decisions based on data</li><li>Own the unit economics of your scope: model business cases, defend trade-offs with Finance and Risk, and track the P&amp;L impact of everything you ship</li><li>Work daily with Risk, Compliance, Legal and Billing — customer-facing terms, fee structures and regulatory requirements (CBUAE / SAMA) are part of the job, not an exception</li><li>Own launch quality end-to-end: support readiness, AI-agent guidance, customer communications and gradual rollouts are part of every release</li><li>Contribute to Tabby Card's expansion into KSA — adapting your domain to the largest market we are entering</li></ul> <br> What you will need<br><ul><li>5+ years of product management experience, ideally to have 2+ years on fintech, banking or credit products (billing, payments, lending or cards)</li><li>A track record of shipped monetization, pricing or billing features with results you can quantify, and the guardrails you watched while shipping them</li><li>Real experiment discipline: you pre-register metrics and segment cuts, and you have killed features based on data</li><li>Delivery your stakeholders can rely on: your dates hold, and when they can't, stakeholders hear it from you first</li><li>Fluency in unit economics and analytics; experience working with compliance or legal on customer-facing products</li><li>Fluent English</li></ul>B<strong>onus points</strong><br><ul><li>Credit card / revolving credit domain knowledge (statements, grace periods, minimum payments, interchange)</li><li>GCC market experience; Arabic language skills</li><li>0→1 launches on new financial infrastructure</li></ul> <br> Benefits<br><strong>What you can expect</strong><br><ul><li><strong>Ownership &amp; Impact:</strong> A working environment that gives you autonomy and responsibility from day one.</li><li><strong>Culture:</strong> Collaborative, inclusive, and driven environment where your voice matters.</li><li><strong>Flexibility:</strong> Enjoy flexible working hours designed to optimize productivity and balance.</li><li><strong>Growth:</strong> Participate in the company’s employee stock options program and shape your career trajectory.</li><li><strong>Support:</strong> Comprehensive health insurance, generous PTO and a Flexible Benefits budget to meet your personal needs.</li></ul>We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).<br><br>If this sounds exciting to you, we’d love to hear from you!<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Tabby:&nbsp;<br>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br>About the Role:<br>We are looking for a detail-oriented and motivated Treasury Associate to support the Group Banking &amp; Treasury team's day-to-day treasury, payment and reconciliation activities. This role is central to keeping bank data accurate and up to date, resolving payment queries from internal and external stakeholders, coordinating bank KYC/RFI requirements, and ensuring the integrity of the bank reconciliation process. The ideal candidate is organised, comfortable working across multiple banking portals and internal systems, and able to manage recurring operational tasks with a high degree of accuracy under time pressure.<br> <br> Key Responsibilities<br><strong>Reconciliation &amp; Bank Data<br></strong><br><br>• Perform daily bank reconciliations across all group bank accounts in multiple countries, identifying and investigating discrepancies between bank records and internal ledger / ERP entries.<br><br>• Download periodic bank statements from online banking portals across multiple banking relationships and entities.<br><br>• Update the ERP (Wafeq / NetSuite) and internal tracking sheets with statement data, ensuring records are current, accurate and consistently formatted.<br><br>• Track and clear suspense account balances monthly, maintaining complete substantiation.<br><br><strong><br>Payments &amp; Stakeholder Support<br></strong><br><br>• Respond to internal and external payment queries by researching and confirming payment status across banking systems and the ERP.<br><br>• Retrieve and issue Proof of Payment (POP) documents to requestors accurately and on time.<br><br>• Monitor and update manual collections.<br><br>• Support inter-account transfers, prefunding, and fund flows between operational and settlement accounts.<br><br>• Liaise with internal stakeholders (AP / CX teams) and local banks to resolve operational and settlement issues.<br><strong>Compliance, Close &amp; Continuous Improvement<br></strong><br><br>• Act as first point of contact for payment-related KYC and Request for Information (RFI) queries raised by banking partners, gathering documentation to close them within required timelines.<br><br>• Maintain an organised filing structure for bank statements and supporting documentation to support audit and reconciliation needs.<br><br>• Support month-end close activities and assist during internal and external audits.<br><br>• Ensure compliance with banking regulations and cross-border fund-flow requirements.<br><br>• Contribute to process documentation (SOPs) and support process improvement and automation initiatives.<br> <br> Skills, Knowledge &amp; Expertise<br>• Bachelor's degree in Finance, Accounting, Economics, or a related field.<br><br>• 1–3 years of experience in financial or treasury operations.<br><br>• Strong understanding of bank reconciliation, payment flows, and cash management.<br><br>• Good working knowledge of Microsoft Office (advanced Excel essential).<br><br>• Experience with ERP / accounting systems (Wafeq and/or NetSuite is a plus).<br><br>• Comfortable navigating multiple banking portals and internal systems.<br><br>• Analytical mindset with the ability to work accurately with large datasets.<br><br>• Excellent communication, collaboration, and problem-solving skills.<br><br>• Fluency in English.<br><strong>Nice to have:</strong><br>• Experience in a fast-paced, high-growth company or startup.<br><br>• Professional certification (e.g., CPA, CMA, or local equivalent).<br><br>• Familiarity with reconciliation automation, SQL, or BI tools (Tableau).<br><br>• Familiarity with the banking landscape, cross-border settlements, and payment systems in the MENA region.<br> <br> Job Benefits<br><ul><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options program.</li><li>Health Insurance</li><li>Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Us:<br></strong>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br><strong>About the Role:<br></strong>The role supports and independently delivers key elements of the Enterprise Risk Management (ERM) framework across business units, providing clear and timely risk insights to senior management, and ensuring risks are identified, assessed, monitored, and escalated in line with the Group’s risk appetite and regulatory expectations, under the direction of the Head of Enterprise Risk.<br> <br> Key Responsibilities<br><ul><li>Support the ongoing monitoring of enterprise risks, working closely with first-line stakeholders and the Head of Enterprise Risk to ensure mitigation strategies are appropriate, timely, and evidence-based.</li><li>Prepare and contribute to regular risk reporting, including risk register updates, KRIs, emerging risks, and thematic insights</li><li>Support the maintenance and evolution of the Group’s risk appetite framework, including alignment of risks and KRIs to appetite and tolerance thresholds.</li><li>Support the implementation and continuous improvement of ERM frameworks, policies, procedures, and methodologies across the organisation.&nbsp;</li><li>Conduct and support risk assessments and scenario analyses for new products, material initiatives, strategic changes, and emerging risks, providing actionable recommendations.</li><li>Provide support to first-line risk owners on risk identification, assessments, control design, remediation actions, and residual risk positions.&nbsp;</li><li>Support the design, implementation, and effectiveness of control frameworks.&nbsp;</li><li>Monitor relevant regulatory developments and emerging risks, contributing to enhancements in risk practices where required.&nbsp;</li><li>Act as a key point of contact for internal audit and support regulatory or external reviews related to ERM.&nbsp;</li><li>Support ERM governance and tooling, including use and administration of GRC tools, maintenance of documentation, committee materials, action trackers, and audit-ready evidence.</li></ul> <br> Skills, Knowledge &amp; Expertise<br><ul><li>3–5 years’ experience in Enterprise Risk Management, GRC, or a related role within Financial Services, FinTech, Payments, or other regulated environments.</li><li>&nbsp;Practical working knowledge of ERM frameworks, risk governance, and control environments, with the ability to apply concepts pragmatically.</li><li>&nbsp;Strong stakeholder engagement skills, with the ability to communicate and collaborate effectively across functions.</li><li>&nbsp;Excellent written and verbal communication skills, including experience preparing clear risk reports and presentations.</li><li>&nbsp;Strong organisational skills with the ability to manage multiple risk activities in parallel; proficiency in PowerPoint and dashboards, with hands-on experience using or supporting GRC tools a strong advantage.</li></ul> <br> Job Benefits<br><ul><li>We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.</li><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options program.</li><li>Health Insurance</li><li>Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Tabby:<br></strong><br><br>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br><strong>About the Role:<br></strong>Long before wire transfers and SWIFT codes, there was hawala. A merchant in Basra handed money to a broker, and a relative in Cairo collected it days later from a different broker who had never seen the cash. The whole thing ran on trust and a ledger settled later between people who knew each other's names.<br>Twelve centuries on, the Gulf is still where the world's money crosses borders. The UAE is the second largest remittance market on earth, and for millions of people here, sending money home is the most important financial thing they do all month. But the trust has drained out of it. People check three apps, compare rates, wait for a good day — doing the work the system should be doing for them. Trusting someone with your money should mean not having to check. A fair rate every time, and the flexibility to send on the day it's needed.<br>Tabby is already in millions of pockets across the UAE, which puts us in an unique position to do something about it. We're adding global transfers to the same app people trust, and we're looking for a Product Marketing Manager to take it to market.<br> <br> Key Responsibilities<br><ul><li><strong>Own go-to-market for global transfers</strong> — positioning, messaging, launch sequencing, and corridor-by-corridor planning.</li><li><strong>Understand the sender, not just the shopper.</strong> Many of these people already use Tabby, but sending money home is a different act from buying something, with different stakes, triggers and anxieties. You'll do the research, quant and qual, and bring back insight sharp enough to change what we build, not just what we say.</li><li><strong>Turn existing customers into senders, and senders into habitual ones.</strong> You'll work with lifecycle, performance and product on the sequencing that gets a first transfer done and the second one to follow.</li><li><strong>Build memory around the moments that trigger a transfer</strong> — rather than defaulting to the rate-and-offer marketing this category runs on.</li><li><strong>Deploy a marketing budget across channels and incentives</strong>, and be accountable for what it returns.</li><li><strong>Know the competitive landscape better than anyone here</strong>, and make that knowledge useful rather than decorative.</li><li><strong>Work with brand studio, performance, lifecycle and product</strong> to get work made and shipped.</li><li><strong>Measure honestly</strong> — incrementality over attribution, repeat behaviour over one-off volume, and a clear view on which numbers matter and which are theatre.</li></ul> <br> Skills, Knowledge &amp; Expertise<br><ul><li>5+ years in consumer product marketing or growth, where you owned outcomes rather than assets</li><li>Launched a new product into an established category and found an angle that wasn't price</li><li>Can take something structurally complex — FX, fees, settlement times, limits — and make it clear and trustworthy without becoming misleading</li><li>Comfort with data: sizing a market, reading a cohort curve, designing a holdout, telling a real result from a flattering one</li><li>Strong writing. Most of this job is arguments and words</li><li>Real cross-functional range — holds their own with product and engineering, briefs a creative team well</li><li>Deep familiarity with the UAE and the communities that live and work here</li><li>Fintech experience is a plus, especially payments or anything regulated.&nbsp;</li></ul> <br> Job Benefits<br><ul><li>Relocation Support</li><li>We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.</li><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options (ESOP) program.</li><li>Health Insurance.</li><li>&nbsp;Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Tabby:<br></strong><br><br>Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.<br><br>The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.<br><br>Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.<br><strong>About the Role:<br></strong>Long before wire transfers and SWIFT codes, there was hawala. A merchant in Basra handed money to a broker, and a relative in Cairo collected it days later from a different broker who had never seen the cash. The whole thing ran on trust and a ledger settled later between people who knew each other's names.<br>Twelve centuries on, the Gulf is still where the world's money crosses borders. The UAE is the second largest remittance market on earth, and for millions of people here, sending money home is the most important financial thing they do all month. But the trust has drained out of it. People check three apps, compare rates, wait for a good day — doing the work the system should be doing for them. Trusting someone with your money should mean not having to check. A fair rate every time, and the flexibility to send on the day it's needed.<br><br>Tabby is already in millions of pockets across the UAE, which puts us in an unique position to do something about it. We're adding global transfers to the same app people trust, and we're looking for a Product Marketing Manager to take it to market.<br><br> <br> Key Responsibilities<br><ul><li><strong>Own go-to-market for global transfers</strong> — positioning, messaging, launch sequencing, and corridor-by-corridor planning.</li><li><strong>Understand the sender, not just the shopper.</strong> Many of these people already use Tabby, but sending money home is a different act from buying something, with different stakes, triggers and anxieties. You'll do the research, quant and qual, and bring back insight sharp enough to change what we build, not just what we say.</li><li><strong>Turn existing customers into senders, and senders into habitual ones.</strong> You'll work with lifecycle, performance and product on the sequencing that gets a first transfer done and the second one to follow.</li><li><strong>Build memory around the moments that trigger a transfer</strong> — rather than defaulting to the rate-and-offer marketing this category runs on.</li><li><strong>Deploy a marketing budget across channels and incentives</strong>, and be accountable for what it returns.</li><li><strong>Know the competitive landscape better than anyone here</strong>, and make that knowledge useful rather than decorative.</li><li><strong>Work with brand studio, performance, lifecycle and product</strong> to get work made and shipped.</li><li><strong>Measure honestly</strong> — incrementality over attribution, repeat behaviour over one-off volume, and a clear view on which numbers matter and which are theatre.</li></ul> <br> Skills, Knowledge &amp; Expertise<br><ul><li>5+ years in consumer product marketing or growth, where you owned outcomes rather than assets</li><li>Launched a new product into an established category and found an angle that wasn't price</li><li>Can take something structurally complex — FX, fees, settlement times, limits — and make it clear and trustworthy without becoming misleading</li><li>Comfort with data: sizing a market, reading a cohort curve, designing a holdout, telling a real result from a flattering one</li><li>Strong writing. Most of this job is arguments and words</li><li>Real cross-functional range — holds their own with product and engineering, briefs a creative team well</li><li>Deep familiarity with the UAE and the communities that live and work here</li><li>Fintech experience is a plus, especially payments or anything regulated.&nbsp;</li></ul> <br> Job Benefits<br><ul><li>Relocation Support</li><li>We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.</li><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options (ESOP) program.</li><li>Health Insurance.</li><li>&nbsp;Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.</li></ul> </div>

<p><strong>Department: </strong>InfoSec GRC</p><p><strong>Location: </strong>UAE<br><br></p><strong>Description<br><br></strong>About us:<br><br>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br><br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br><br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br><br>About the role:<br><br>The Senior Information Security Specialist (GRC) independently leads complex governance, risk, and compliance activities and serves as a subject matter expert in one or more GRC domains — enterprise information security governance, risk management frameworks, regulatory compliance, or third-party risk management.<br><br>The role produces high-quality GRC deliverables, provides technical mentoring to junior and mid-level team members, and contributes directly to the continuous improvement of the organization's GRC framework, risk treatment processes, and compliance reporting mechanisms. The Senior Specialist bridges technical execution and programme leadership, collaborating with leads, legal, audit, and business stakeholders to deliver mature, effective GRC outcomes aligned with the UAE Fintech regulatory environment.<br><br><strong>Key Responsibilities<br><br></strong>Information Security Governance Leadership:<ul><li>Lead the development, review, and continuous improvement of information security policies, standards, procedures, and governance frameworks, ensuring alignment with CSF, NCA ECC, ISO 27001, and PCI-DSS.</li><li>Serve as the subject matter expert for assigned regulatory domains, providing authoritative interpretation of requirements and translating them into implementable control objectives.</li><li>Monitor and proactively track regulatory and legal developments affecting information security, assessing impact and recommending updates to the governance framework.</li><li>Prepare and review governance documentation (RACI matrices, security charter updates, governance committee packs) and present findings to senior stakeholders.</li><li>Lead the preparation of regulatory self-assessments and compliance attestations, coordinating evidence gathering and quality-reviewing submissions before senior sign-off.</li><li>Mentor junior team members on governance documentation quality, regulatory interpretation, and risk assessment methodology.</li></ul>Enterprise Risk Management:<ul><li>Lead the execution of complex enterprise information security risk assessments, applying advanced qualitative and quantitative methodologies to produce risk profiles aligned with the organisation's risk appetite.</li><li>Own and maintain the enterprise information security risk register, ensuring accuracy, currency, and appropriate escalation of significant risks.</li><li>Lead BIA processes for critical business functions, coordinating with asset owners, analysing recovery requirements, and producing BIA outputs for Business Continuity and Disaster Recovery planning.</li><li>Design and execute control effectiveness testing programmes, producing findings reports with gap analysis and risk-ranked remediation recommendations.</li><li>Lead third-party information security risk management, designing assessment frameworks, conducting in-depth vendor reviews, and maintaining the third-party risk register.</li><li>Produce executive-quality risk reporting with trend analysis, emerging risk identification, and treatment progress tracking for senior management and committee consumption.</li></ul>Compliance Programme Delivery:<ul><li>Lead compliance monitoring activities for CSF, NCA ECC, PDPL, ISO 27001, and PCI-DSS, producing gap analyses, treatment plans, and periodic compliance status reports.</li><li>Manage internal and external audit cycles, coordinating evidence collection, reviewing evidence quality, engaging with auditors, and tracking remediation to closure.</li><li>Design and deliver the security awareness programme, producing targeted content for different staff segments, conducting awareness sessions, and analysing effectiveness metrics.</li><li>Develop and maintain GRC programme metrics dashboards, ensuring KPIs and KRIs are accurately measured and presented to senior management on schedule.</li><li>Lead the integration of information security requirements into third-party contracts, procurement processes, and major project onboarding.</li><li>Contribute to the development of the information security programme strategy, identifying capability improvement opportunities and recommending investment priorities to the Lead.<br></li></ul>Cross-Functional Collaboration &amp; Knowledge Leadership:<ul><li>Serve as the primary GRC point of contact for assigned business and technology teams, providing expert guidance on security requirements, risk treatment, and compliance obligations.</li><li>Lead information classification and security requirements reviews for significant IT, product, and business projects.</li><li>Contribute to the GRC knowledge base, developing reusable templates, guidance documents, and training materials for internal use.</li><li>Represent the GRC function in cross-functional working groups, project steering committees, and regulatory workstreams.<br><br></li></ul><strong>Skills, Knowledge and Expertise<br><br><br></strong>Education:<ul><li>Bachelor's degree in Information Technology, Computer Science, Software Engineering, Cybersecurity, Risk Management, or a related field.</li><li>A Master's degree in Information Security, Risk Management, or Business Administration is an advantage.</li></ul>Experience:<ul><li>3+ years of progressive professional experience in information security governance, risk management, or compliance.</li><li>Demonstrable experience independently leading risk assessment cycles, regulatory compliance programmes, or audit coordination activities.</li><li>In-depth knowledge of at least two regulatory frameworks applicable to Fintech environments (CSF, NCA ECC, PDPL, ISO 27001, PCI-DSS) is required.</li><li>Experience in a regulated Fintech or banking environment is strongly preferred.</li></ul>Certifications &amp; Licences:<ul><li>ISO 27001 Lead Implementer (required).</li><li>CRISC (Certified in Risk and Information Systems Control) or CISM: required or actively working toward.</li><li>CDPSE (Certified Data Privacy Solutions Engineer) is an advantage for PDPL specialists.<br><br></li></ul><strong>Benefits<br><br></strong><ul><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options program.</li><li>Health Insurance</li><li>Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!<br></li></ul>

<strong>Job Description<br><br></strong><strong>Department: </strong>InfoSec GRC<br><br><strong>Location: </strong>UAE<br><br><strong>Description<br><br></strong>About us:<br><br>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br><br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br><br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br><br><strong>About The Role<br><br></strong>The Senior Information Security Specialist (GRC) independently leads complex governance, risk, and compliance activities and serves as a subject matter expert in one or more GRC domains — enterprise information security governance, risk management frameworks, regulatory compliance, or third-party risk management.<br><br>The role produces high-quality GRC deliverables, provides technical mentoring to junior and mid-level team members, and contributes directly to the continuous improvement of the organization's GRC framework, risk treatment processes, and compliance reporting mechanisms. The Senior Specialist bridges technical execution and programme leadership, collaborating with leads, legal, audit, and business stakeholders to deliver mature, effective GRC outcomes aligned with the UAE Fintech regulatory environment.<br><br><strong>Key Responsibilities<br><br></strong>Information Security Governance Leadership:<br><br><ul><li>Lead the development, review, and continuous improvement of information security policies, standards, procedures, and governance frameworks, ensuring alignment with CSF, NCA ECC, ISO 27001, and PCI-DSS.</li><li>Serve as the subject matter expert for assigned regulatory domains, providing authoritative interpretation of requirements and translating them into implementable control objectives.</li><li>Monitor and proactively track regulatory and legal developments affecting information security, assessing impact and recommending updates to the governance framework.</li><li>Prepare and review governance documentation (RACI matrices, security charter updates, governance committee packs) and present findings to senior stakeholders.</li><li>Lead the preparation of regulatory self-assessments and compliance attestations, coordinating evidence gathering and quality-reviewing submissions before senior sign-off.</li><li>Mentor junior team members on governance documentation quality, regulatory interpretation, and risk assessment methodology.<br><br></li></ul><strong>Enterprise Risk Management<br><br></strong><ul><li>Lead the execution of complex enterprise information security risk assessments, applying advanced qualitative and quantitative methodologies to produce risk profiles aligned with the organisation's risk appetite.</li><li>Own and maintain the enterprise information security risk register, ensuring accuracy, currency, and appropriate escalation of significant risks.</li><li>Lead BIA processes for critical business functions, coordinating with asset owners, analysing recovery requirements, and producing BIA outputs for Business Continuity and Disaster Recovery planning.</li><li>Design and execute control effectiveness testing programmes, producing findings reports with gap analysis and risk-ranked remediation recommendations.</li><li>Lead third-party information security risk management, designing assessment frameworks, conducting in-depth vendor reviews, and maintaining the third-party risk register.</li><li>Produce executive-quality risk reporting with trend analysis, emerging risk identification, and treatment progress tracking for senior management and committee consumption.<br><br></li></ul><strong>Compliance Programme Delivery<br><br></strong><ul><li>Lead compliance monitoring activities for CSF, NCA ECC, PDPL, ISO 27001, and PCI-DSS, producing gap analyses, treatment plans, and periodic compliance status reports.</li><li>Manage internal and external audit cycles, coordinating evidence collection, reviewing evidence quality, engaging with auditors, and tracking remediation to closure.</li><li>Design and deliver the security awareness programme, producing targeted content for different staff segments, conducting awareness sessions, and analysing effectiveness metrics.</li><li>Develop and maintain GRC programme metrics dashboards, ensuring KPIs and KRIs are accurately measured and presented to senior management on schedule.</li><li>Lead the integration of information security requirements into third-party contracts, procurement processes, and major project onboarding.</li><li>Contribute to the development of the information security programme strategy, identifying capability improvement opportunities and recommending investment priorities to the Lead.<br><br></li></ul>Cross-Functional Collaboration &amp; Knowledge Leadership:<br><br><ul><li>Serve as the primary GRC point of contact for assigned business and technology teams, providing expert guidance on security requirements, risk treatment, and compliance obligations.</li><li>Lead information classification and security requirements reviews for significant IT, product, and business projects.</li><li>Contribute to the GRC knowledge base, developing reusable templates, guidance documents, and training materials for internal use.</li><li>Represent the GRC function in cross-functional working groups, project steering committees, and regulatory workstreams.<br><br></li></ul><strong>Skills, Knowledge and Expertise<br><br></strong><strong>Education<br><br></strong><ul><li>Bachelor's degree in Information Technology, Computer Science, Software Engineering, Cybersecurity, Risk Management, or a related field.</li><li>A Master's degree in Information Security, Risk Management, or Business Administration is an advantage.<br><br></li></ul><strong>Experience<br><br></strong><ul><li>3+ years of progressive professional experience in information security governance, risk management, or compliance.</li><li>Demonstrable experience independently leading risk assessment cycles, regulatory compliance programmes, or audit coordination activities.</li><li>In-depth knowledge of at least two regulatory frameworks applicable to Fintech environments (CSF, NCA ECC, PDPL, ISO 27001, PCI-DSS) is required.</li><li>Experience in a regulated Fintech or banking environment is strongly preferred.<br><br></li></ul>Certifications &amp; Licences:<br><br><ul><li>ISO 27001 Lead Implementer (required).</li><li>CRISC (Certified in Risk and Information Systems Control) or CISM: required or actively working toward.</li><li>CDPSE (Certified Data Privacy Solutions Engineer) is an advantage for PDPL specialists.<br><br></li></ul><strong>Benefits<br><br></strong><ul><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options program.</li><li>Health Insurance</li><li>Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!<br><br></li></ul>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://tabby.ai Job Function: Cybersecurity Company Industry/<br><br>Sector: Financial Services<br><br>What We Offer<br><br><strong>About The Company<br><br></strong>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

<strong>Job Description<br><br></strong><strong>Department: </strong>Training and Quality<br><br><strong>Employment Type: </strong>Full Time<br><br><strong>Location: </strong>UAE<br><br><strong>Reporting To: </strong>Imad Moussa<br><br><strong>Description<br><br></strong>At Tabby, the LLM (Large Language Model) Agent handles most transactional contacts. What reaches a human is the hard part: judgment, research, empathy, and landing on a resolution the customer accepts as fair.<br><br>This role owns how well we do that. You define what a good customer conversation looks like and you build the capability across our managers to deliver it consistently. One question sits behind every conversation we look at: did we exhaust the opportunity to serve this customer.<br><br>The work happens through our Leaders. You build their ability to see the missed opportunities inside their own teams' conversations, and you hold them accountable for acting on them.<br><br>Key Responsibilities<br><br><strong>Customer Centricity Standard<br><br></strong><ul><li>Define what a good customer conversation looks like and keep it to a short set of criteria.</li><li>Evaluate on a single judgement per interaction: did it meet the standard, and if not, which of three to five reasons explains it.</li><li>Keep the standard current as products, policies, and customer journeys change.<br><br></li></ul><strong>Manager Enablement<br><br></strong><ul><li>Set the customer centricity standard and equip Team Leaders and Operation Managers to apply it with their teams.</li><li>Run ticket-solving sessions with managers to surface the opportunities they walk past.</li><li>Assess how Team Leaders coach their agents, using LLM analysis.</li><li>Coaching of agents sits with the Team Leaders. This role makes sure that coaching is good.<br><br></li></ul><strong>CSAT<br><br></strong><ul><li>Own the diagnosis of CSAT: what drives it, where it breaks, and who fixes it.</li><li>Build the ability to recover CSAT even on outcomes the customer will not like.</li><li>Split detractors into skill, will, or product and uncontrollable, so every point has a cause and an owner.</li><li>Report blended CSAT and controllable CSAT as two separate numbers.</li><li>Route product-driven dissatisfaction to product owners via the Experience Leads.<br><br></li></ul><strong>LLM Quality<br><br></strong><ul><li>Own the LLM Quality Team, which runs checklists, per-conversation evaluation, and structured feedback into LLM agent “guidance” or prompt.</li><li>Specialize evaluators by product stream and pair them with the Experience Leads.</li><li>Maintain the LLM evaluation model separately from the human one, where LLM Agent checkers are more detailed, while human quality is outcome driven.<br><br></li></ul><strong>Analysis &amp; Insight<br><br></strong><ul><li>Work across everything we have on the customer: evaluation results, CSAT and DSAT verbatims, VoC, complaints, escalations, repeat contacts, and the conversations themselves.</li><li>Dissect the data, and work with Analytics and with the analyst in the function to get what you need.</li><li>Turn findings into refreshers, training triggers, and process changes with named owners and dates.</li><li>Measure the function on whether a driver actually moved.</li><li>Build a small team of high-skill owners with real accountability for outcomes.<br><br></li></ul>Skills, Knowledge &amp; Expertise<br><br><ul><li>Experience coaching people to win customers over, in telesales, retail, hospitality, or service recovery.</li><li>Not so much a checklist owner. Rather a sales coach. We have the product that we have to sell - the agents must be fluent in making the customers satisfied with the outcome regardless of excuses.</li><li>Data fluent. You can take a large dataset, dissect it, and explain what it means without someone translating it for you. Comfortable working across large datasets and dashboards.</li><li>Calm and measured.</li><li>A track record of leading change that met resistance and made it stick.</li><li>Able to hold a position with senior stakeholders on evidence, and change it when the evidence changes.</li><li>7+ years in CX, service, or sales coaching leadership, with real ownership of outcomes.</li><li>Comfortable working in an LLM-heavy environment.<br><br></li></ul>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://tabby.ai Job Function: Customer Service Company Industry/<br><br>Sector: Financial Services<br><br>What We Offer<br><br><strong>About The Company<br><br></strong>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

<strong>Department: </strong>InfoSec Monitoring<br><br><strong>Employment Type: </strong>Full Time<br><br><strong>Location: </strong>UAE<br><br><strong>Reporting To: </strong>Rajat Rao<br><br><strong>Description<br><br></strong>Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.<br><br>The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br><br>Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.<br><br>Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.<br><br>We are looking for a <strong>Senior Manager Information Security</strong> to lead and shape Tabby’s information security function across both strategic and technical domains. This role will lead a team of security professionals and own key security programmes across cloud security, security architecture, application security, vulnerability management, threat detection and incident response.<br><br>Key Responsibilities<br><br><ul><li>Lead and contribute hands-on to security architecture and technical security reviews across cloud, infrastructure and product initiatives.</li><li> Design and implement security controls across GCP and AWS, including IAM, CSPM and cloud-native security. </li><li> Drive and contribute to Secure SDLC / DevSecOps, including SAST, DAST, SCA and container security. </li><li> Lead vulnerability management and actively participate in penetration testing, VAPT and red/purple team engagements. </li><li> Design and improve threat detection, SIEM use cases and security monitoring. </li><li> Lead and participate in complex security incident investigations and response. </li><li> Drive endpoint, infrastructure, network and firewall security initiatives. </li><li> Automate security processes and develop security tooling where needed. </li><li> Establish technical standards, security best practices and operating procedures. </li><li> Manage, mentor and develop a team of security engineers and analysts. </li><li> Work closely with Engineering, Infrastructure, Product, IT, Legal and Compliance teams to embed security across Tabby.<br><br><br></li></ul>Skills, Knowledge and Expertise<br><br><ul><li>Strong experience leading Information Security / Cyber Security functions in a senior technical or management role.</li><li> 5+ years of experience in Information Security or Cybersecurity, with at least 2 years in a technical leadership or senior individual contributor role. Prior people management or team leadership experience is strongly preferred.</li><li> Deep expertise across Cloud Security, Security Architecture, VAPT, AppSec/DevSecOps and Defensive Security. </li><li> Experience leading security programmes and managing cross-functional initiatives. </li><li> Strong knowledge of GCP/AWS, IAM, CSPM, SIEM, EDR/XDR and vulnerability management. </li><li> Strong understanding of penetration testing, red/purple teaming, threat hunting and incident response. </li><li> Experience with SAST, DAST, SCA and container security within CI/CD environments. </li><li> Strong understanding of security architecture, threat modelling and enterprise security controls. </li><li> Experience working within a regulated FinTech or banking environment. </li><li> Knowledge of CBUAE, UAE PDPL, PCI-DSS, ISO 27001 and SOC 2. </li><li> Proven people leadership, stakeholder management and strategic decision-making skills. </li><li> CISSP/CISM and OSCP or equivalent certifications are preferred/required depending on the final hiring criteria.<br></li></ul>

<p><strong>Department: </strong>InfoSec Monitoring</p><p><strong>Location: </strong>UAE<br><br></p><strong>Description<br><br></strong>Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.<br>The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.<br>Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.<br><br>We are looking for a <strong>Senior Manager Information Security</strong> to lead and shape Tabby’s information security function across both strategic and technical domains. This role will lead a team of security professionals and own key security programmes across cloud security, security architecture, application security, vulnerability management, threat detection and incident response.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Lead and contribute hands-on to security architecture and technical security reviews across cloud, infrastructure and product initiatives.</li><li>Design and implement security controls across <strong>GCP and AWS</strong>, including IAM, CSPM and cloud-native security.</li><li>Drive and contribute to <strong>Secure SDLC / DevSecOps</strong>, including SAST, DAST, SCA and container security.</li><li>Lead vulnerability management and actively participate in penetration testing, VAPT and red/purple team engagements.</li><li>Design and improve threat detection, SIEM use cases and security monitoring.</li><li>Lead and participate in complex security incident investigations and response.</li><li>Drive endpoint, infrastructure, network and firewall security initiatives.</li><li>Automate security processes and develop security tooling where needed.</li><li>Establish technical standards, security best practices and operating procedures.</li><li>Manage, mentor and develop a team of security engineers and analysts.</li><li>Work closely with Engineering, Infrastructure, Product, IT, Legal and Compliance teams to embed security across Tabby.<br><br></li></ul><strong>Skills, Knowledge and Expertise<br><br></strong><ul><li>Strong experience leading <strong>Information Security / Cyber Security</strong> functions in a senior technical or management role.</li><li><strong>5+ years</strong> of experience in Information Security or Cybersecurity, with at least <strong>2 years</strong> in a technical leadership or senior individual contributor role. Prior people management or team leadership experience is strongly preferred.</li><li>Deep expertise across <strong>Cloud Security, Security Architecture, VAPT, AppSec/DevSecOps and Defensive Security</strong>.</li><li>Experience leading security programmes and managing cross-functional initiatives.</li><li>Strong knowledge of <strong>GCP/AWS, IAM, CSPM, SIEM, EDR/XDR and vulnerability management</strong>.</li><li>Strong understanding of <strong>penetration testing, red/purple teaming, threat hunting and incident response</strong>.</li><li>Experience with <strong>SAST, DAST, SCA and container security</strong> within CI/CD environments.</li><li>Strong understanding of security architecture, threat modelling and enterprise security controls.</li><li>Experience working within a <strong>regulated FinTech or banking environment</strong>.</li><li>Knowledge of <strong>CBUAE, UAE PDPL, PCI-DSS, ISO 27001 and SOC 2</strong>.</li><li>Proven people leadership, stakeholder management and strategic decision-making skills.</li><li><strong>CISSP/CISM and OSCP or equivalent</strong> certifications are preferred/required depending on the final hiring criteria.</li></ul>

<strong>Job Description<br><br></strong><strong>Department: </strong>B2C Credit, Product<br><br><strong>Employment Type: </strong>Full Time<br><br><strong>Location: </strong>UAE<br><br><strong>Reporting To: </strong>Vita Krukhtanova<br><br><strong>Description<br><br></strong>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br><br>We're building a different kind of system, in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br><br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br><br><strong>About The Role<br><br></strong>We are looking for a Senior Product Manager located in the UAE (or ready for relocation) to own the <strong>Card Retention &amp; Monetization</strong> team in Tabby Card — the fastest-growing product at Tabby, with GMV up +142% year over year and profitability driven by a product-led monetization program.<br><br>You will own the P&amp;L levers of Tabby Card: pricing and fees, risk-based pricing, billing cycles, statements and the repayment experience. Every initiative ships through an A/B test and is measured in margin basis points and dollars per month.<br><br>You will work cross-functionally with engineering, design, data, risk, finance, legal and compliance to deliver a seamless and scalable credit experience for millions of customers.<br><br>What you will be doing<br><br><ul><li>Own your team's roadmap end-to-end: identify problems, build the business case, prioritize, ship and measure — with a dedicated engineering team, product designer and data analyst</li><li>Design and run experiments with clear success metrics and guardrails; make rollout and kill decisions based on data</li><li>Own the unit economics of your scope: model business cases, defend trade-offs with Finance and Risk, and track the P&amp;L impact of everything you ship</li><li>Work daily with Risk, Compliance, Legal and Billing — customer-facing terms, fee structures and regulatory requirements (CBUAE / SAMA) are part of the job, not an exception</li><li>Own launch quality end-to-end: support readiness, AI-agent guidance, customer communications and gradual rollouts are part of every release</li><li>Contribute to Tabby Card's expansion into KSA — adapting your domain to the largest market we are entering<br><br></li></ul>What you will need<br><br><ul><li>5+ years of product management experience, ideally to have 2+ years on fintech, banking or credit products (billing, payments, lending or cards)</li><li>A track record of shipped monetization, pricing or billing features with results you can quantify, and the guardrails you watched while shipping them</li><li>Real experiment discipline: you pre-register metrics and segment cuts, and you have killed features based on data</li><li>Delivery your stakeholders can rely on: your dates hold, and when they can't, stakeholders hear it from you first</li><li>Fluency in unit economics and analytics; experience working with compliance or legal on customer-facing products</li><li>Fluent English<br><br></li></ul>B<strong>onus points<br><br></strong><ul><li>Credit card / revolving credit domain knowledge (statements, grace periods, minimum payments, interchange)</li><li>GCC market experience; Arabic language skills</li><li>0→1 launches on new financial infrastructure<br><br></li></ul><strong>Benefits<br><br></strong><strong>What You Can Expect<br><br></strong><ul><li>Ownership &amp; Impact: A working environment that gives you autonomy and responsibility from day one.</li><li>Culture: Collaborative, inclusive, and driven environment where your voice matters.</li><li>Flexibility: Enjoy flexible working hours designed to optimize productivity and balance.</li><li>Growth: Participate in the company’s employee stock options program and shape your career trajectory.</li><li>Support: Comprehensive health insurance, generous PTO and a Flexible Benefits budget to meet your personal needs.<br><br></li></ul>We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).<br><br>If this sounds exciting to you, we’d love to hear from you!<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://tabby.ai Job Function: Product Management Company Industry/<br><br>Sector: Financial Services<br><br>What We Offer<br><br><strong>About The Company<br><br></strong>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

Department: Training and Quality Location: UAE<br><br>Description<br><br>About us:<br><br>Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.<br><br>The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br><br>Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing Fin Tech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.<br><br>Role Overview:<br><br>We’re looking for an Experience Lead to connect the CX insights with Product ideation at Tabby.<br><br>This role represents the CX team at the product table — bringing together customer insights, agent reality, operational constraints, and quality signals to influence product decisions, challenge assumptions, and drive meaningful improvements. It returns to CX the Product ideas and insights that improve the CS content & processes and bring better clarity for support teams.<br><br>You will directly author and maintain CX content for your product scope, working closely with Product teams to ensure accuracy and clarity. You will not own Product decisions or operational execution, but you will use first-hand CX insight and personal judgment to surface experience gaps, inform content, and flag CX risks early.<br><br>This is a high-impact, senior individual contributor role requiring strong judgment, credibility with Product leaders, and the confidence to push back when customer or agent experience is at risk.<br><br><br><br><br>Key Responsibilities<br><br>CX Product Partnership Represent agent feedback and anecdotal customer insights in close alignment with Product, and author CX content grounded in real agent and customer experience.<br><br>Represent consolidated CX insights in product discussions, roadmap reviews, and release planning<br><br>Utilize the Voice of Customer (VoC), Voice of Agent (VoA), Quality findings, and personal judgement to help reveal gaps between Product vision and Agent/customer experience observed through the support function<br><br>Challenge Product decisions where CX risk, friction, or downstream operational impact is identified<br><br>Ensure CX considerations are embedded early — not retrofitted after release<br><br><br><br><br>2. Agent Enablement & Content Oversight<br><br>Lead the creation and continuous improvement of agent-facing content (guides, FAQs, walkthroughs, macros, and storyboards).<br><br>Translate complex product updates, workflows, and policies into clear, practical, and scannable materials.<br><br>Own all product-related content across CX platforms, ensuring timely updates and alignment with Product releases.<br><br>Ensure CX-critical updates are understood, prioritised, and implemented by the right teams<br><br><br><br>3. Insights, Friction & Impact Monitor ticket trends, agent feedback, and QA results to detect recurring friction points.<br><br>Identify recurring issues, systemic breakdowns, and experience gaps across channels<br><br>Drive insight-to-action loops by translating CX signals into clear product and process recommendations<br><br>Partner with Analytics, Ops, and Quality to validate impact and track outcomes<br><br>4. Governance & CX Representation Ensure CX risks, dependencies, and readiness gaps are clearly surfaced and escalated when needed<br><br>Facilitate structured feedback loops between CX, Product, Ops, and Quality Maintain clarity on ownership, decisions, and follow-ups across teams.<br>Be a trusted, senior CX voice who balances partnership with healthy challenge.<br><br><br><br><br><br>Skills, Knowledge & Expertise<br><br>5+ years of experience in CX Product Operations, Process Excellence, CX Leadership, or CX Service Management, with hands-on experience in CX Content writing. Strong background in tech, digital banking, or top-tier financial services is preferred Proven experience influencing Product teams using CX insights and operational data Deep understanding of how product decisions translate into real frontline and customer impact Strong analytical mindset — comfortable working with trends, drivers, and root causes Excellent stakeholder management skills — able to influence, challenge, and align senior partners Fluent English and Arabic (mandatory)<br><br><br>Job Benefits<br><br>We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team. A working environment that gives you autonomy and responsibility from day one. You should be comfortable with the idea that the quality of your work will influence the shape of your career. Participation in the company’s employee stock options program. Health Insurance. Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.

Department: Account Management Location: UAE<br><br>Description<br><br>About Tabby:<br><br><br>Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.<br><br>The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing Fin Tech in the GCC region.<br><br>Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.<br><br>About the Role:<br><br>Own merchant retention and reactivation by identifying inactive merchants, understanding their pain points, and executing win-back strategies that stick. You'll also identify cross-selling and cross-border opportunities to grow merchant engagement while providing direct B2B support. This is hands-on work—you'll spend your time on calls, emails, and data, driving measurable impact on merchant retention and revenue growth across a portfolio of accounts.<br><br><br>Key Responsibilities<br><br>Execute merchant win-back and reactivation campaigns for inactive merchant portfolios, tracking reactivation rates against set targets Identify and resolve merchant pain points through direct communication, escalating complex issues to product and partner support teams Surface cross-selling and cross-border growth opportunities within existing merchant accounts and drive adoption Provide frontline B2B merchant support via calls and email, serving as the primary point of contact for account concerns Analyze merchant engagement data using Google Sheets and Tableau to identify churn patterns and retention opportunities Collaborate across Product, BD, Marketing, and Partner Support to solve merchant problems and improve account health Monitor merchant performance against key metrics and proactively recommend actions to improve results<br><br><br>Skills, Knowledge & Expertise<br><br>Fluency in both English and Arabic (written and spoken) Proven problem-solving mindset with ownership mentality—you take action, not excuses Strong communication skills with confidence handling calls and written correspondence Data-driven decision-making ability—you read numbers and act on insights Experience in account management, account operations, or similar customer-facing retention roles Comfort with spreadsheets and basic analytics tools (Google Sheets, Tableau) Nice-to-Have:<br><br>Background in fintech, digital payments, or BNPL products Previous sales or merchant support experience Experience handling merchant escalations and conflict resolution Familiarity with retention analytics or churn analysis Track record of managing account portfolios and driving growth through upsells Familiarity with CRM platforms<br><br><br>Job Benefits<br><br>Flexible working model with trust and autonomy from day one A high-growth environment with ownership and responsibility that will accelerate your career. Participation in the company's employee stock options program. Comprehensive health insurance. Flexi Perks: a monetary benefit to spend on what matters most to your health, well-being, education, or professional development.

Department: Training and Quality<br><br>Employment Type: Full Time<br><br>Location: UAE<br><br>Reporting To: Mariam Aerabe<br><br>Description<br><br>About us:<br><br>Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.<br><br>The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br><br>Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing Fin Tech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.<br><br>Role Overview:<br><br>We’re looking for an Experience Lead to connect the CX insights with Product ideation at Tabby.<br><br>This role represents the CX team at the product table — bringing together customer insights, agent reality, operational constraints, and quality signals to influence product decisions, challenge assumptions, and drive meaningful improvements. It returns to CX the Product ideas and insights that improve the CS content & processes and bring better clarity for support teams.<br><br>You will directly author and maintain CX content for your product scope, working closely with Product teams to ensure accuracy and clarity. You will not own Product decisions or operational execution, but you will use first-hand CX insight and personal judgment to surface experience gaps, inform content, and flag CX risks early.<br><br>This is a high-impact, senior individual contributor role requiring strong judgment, credibility with Product leaders, and the confidence to push back when customer or agent experience is at risk.<br><br>Key Responsibilities<br><br>CX Product Partnership<br><br>Represent agent feedback and anecdotal customer insights in close alignment with Product, and author CX content grounded in real agent and customer experience. Represent consolidated CX insights in product discussions, roadmap reviews, and release planning Utilize the Voice of Customer (VoC), Voice of Agent (VoA), Quality findings, and personal judgement to help reveal gaps between Product vision and Agent/customer experience observed through the support function Challenge Product decisions where CX risk, friction, or downstream operational impact is identified Ensure CX considerations are embedded early — not retrofitted after release Agent Enablement & Content Oversight Lead the creation and continuous improvement of agent-facing content (guides, FAQs, walkthroughs, macros, and storyboards). Translate complex product updates, workflows, and policies into clear, practical, and scannable materials. Own all product-related content across CX platforms, ensuring timely updates and alignment with Product releases. Ensure CX-critical updates are understood, prioritised, and implemented by the right teams Monitor ticket trends, agent feedback, and QA results to detect recurring friction points. Identify recurring issues, systemic breakdowns, and experience gaps across channels Drive insight-to-action loops by translating CX signals into clear product and process recommendations Partner with Analytics, Ops, and Quality to validate impact and track outcomes Ensure CX risks, dependencies, and readiness gaps are clearly surfaced and escalated when needed Facilitate structured feedback loops between CX, Product, Ops, and Quality Maintain clarity on ownership, decisions, and follow-ups across teams. Be a trusted, senior CX voice who balances partnership with healthy challenge. <br><br><br>Skills, Knowledge & Expertise<br><br> 5+ years of experience in CX Product Operations, Process Excellence, CX Leadership, or CX Service Management, with hands-on experience in CX Content writing. Strong background in tech, digital banking, or top-tier financial services is preferred Proven experience influencing Product teams using CX insights and operational data Deep understanding of how product decisions translate into real frontline and customer impact Strong analytical mindset — comfortable working with trends, drivers, and root causes Excellent stakeholder management skills — able to influence, challenge, and align senior partners Fluent English and Arabic (mandatory)<br><br><br>Job Benefits<br><br>We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team. A working environment that gives you autonomy and responsibility from day one. You should be comfortable with the idea that the quality of your work will influence the shape of your career. Participation in the company’s employee stock options program. Health Insurance. Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.