genesys jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Be the one building AI-powered experiences where they matter most.</b></span></p><br><br><p><span>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.</span></p><br><br><p><span>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries&nbsp;– moving AI from possibility to production in real-world enterprise environments every day.</span></p><br><br><p><span><b>Primary Mission</b></span></p><br><p><span>Design and lead the implementation of AI-powered customer experience solutions that achieve business outcomes while ensuring technical excellence, scalability, security, and operational readiness.</span></p><br><p><span><b>Key Responsibilities</b></span></p><br><p><span><b>Solution Architecture</b></span></p><br><ul><li><p><span>Define end-to-end AI solution architectures for customer programs.&nbsp;</span></p><br></li><li><p><span>Design integrations between Genesys Cloud, AI services, enterprise applications, data platforms, and third-party technologies.&nbsp;</span></p><br></li><li><p><span>Establish architectural standards for scalability, resilience, security, and maintainability.&nbsp;</span></p><br></li><li><p><span>Review and approve technical designs produced by project teams.&nbsp;</span></p><br></li></ul><p><span><b>Technical Leadership</b></span></p><br><ul><li><p><span>Serve as the technical authority for assigned customer engagements.&nbsp;</span></p><br></li><li><p><span>Guide consultants and implementation teams through complex technical challenges.&nbsp;</span></p><br></li><li><p><span>Lead architecture workshops and technical design sessions with customers.&nbsp;</span></p><br></li><li><p><span>Provide governance throughout delivery to ensure alignment with the approved architecture.&nbsp;</span></p><br></li></ul><p><span><b>AI &amp; Data Design</b></span></p><br><ul><li><p><span>Design AI use cases including virtual agents, agent copilots, knowledge systems, workflow automation, and analytics solutions.&nbsp;</span></p><br></li><li><p><span>Define data requirements, integration patterns, and AI governance considerations.&nbsp;</span></p><br></li><li><p><span>Ensure responsible AI practices are incorporated into solution designs.&nbsp;</span></p><br></li></ul><p><span><b>Customer Engagement</b></span></p><br><ul><li><p><span>Advise customer technical stakeholders on architecture decisions and trade-offs.&nbsp;</span></p><br></li><li><p><span>Present technical recommendations to enterprise architects, IT leaders, and platform owners.&nbsp;</span></p><br></li><li><p><span>Build trusted-advisor relationships with customer technical teams.&nbsp;</span></p><br></li></ul><p><span><b>Practice Contribution</b></span></p><br><ul><li><p><span>Contribute reusable assets, reference architectures, and best practices.&nbsp;</span></p><br></li><li><p><span>Mentor consultants and senior consultants.&nbsp;</span></p><br></li><li><p><span>Support presales activities for complex technical opportunities.&nbsp;</span></p><br></li></ul><p><span><b>Typical Scope</b></span></p><br><ul><li><p><span>Large customer implementation&nbsp;</span></p><br></li><li><p><span>Single strategic program&nbsp;</span></p><br></li><li><p><span>Technical lead for a major deployment&nbsp;</span></p><br></li><li><p><span>Influences project and account-level decisions</span></p><br></li></ul><p><b>Qualifications:</b></p><br><ul><li><p>7+ years of experience in solution architecture, technical consulting, or enterprise software delivery, with at least 3 years focused on AI or conversational / CX platforms.</p><br></li><li><p>Hands-on familiarity with Genesys Cloud or comparable CCaaS / CPaaS platforms, including routing, digital channels, and developer APIs.</p><br></li><li><p>Proven track record designing and deploying AI-powered solutions — virtual agents, LLM-based copilots, knowledge management systems, or predictive analytics — in production environments.</p><br></li><li><p>Solid understanding of cloud architecture patterns (AWS, GCP, or Azure) and integration technologies such as REST/GraphQL APIs, event streaming, and identity/security protocols.</p><br></li><li><p>Experience leading architecture design sessions, producing technical documentation, and presenting to senior technical and non-technical stakeholders.</p><br></li><li><p>Comfort operating in a global, matrixed professional services environment — managing scope, quality, and customer relationships simultaneously.</p><br></li><li><p>Strong communication skills: able to translate complex technical concepts for business audiences and business requirements into precise architectural decisions.</p><br></li><li><p>Familiarity with responsible AI principles, data governance, and security-by-design practices in enterprise contexts.</p><br></li><li><p>Industry experience in telecommunications, financial services, or airlines is a plus.</p><br></li></ul><br><p><span><b>Working at Genesys</b></span></p><br><ul><li><span><b>AI at enterprise scale</b>&nbsp;– Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+&nbsp;new AI features were released in the last fiscal year.</span></li><li><span><b>A flexible-first culture</b> – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.</span></li><li><span><b>Growth in the AI era</b> – Build future-ready skills through mentorship, learning programs, leadership development and education support.</span></li><li><span><b>Time to recharge and give back</b> – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.</span></li><li><span><b>Recognized globally </b>– Genesys is </span><span><u>Great Place to Work®</u></span><span>certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.</span></li></ul><p><span>Learn more about our culture, AI innovation and sustainability commitments through our </span><span><u>Careers site</u></span><span> and </span><span><u>Sustainability Report.</u></span></p><br><br><p><span><b>What Happens After You Apply</b></span></p><br><p><span>After you apply, here's what you can typically expect:</span></p><br><ul><li><span>Our Talent Acquisition team reviews your application with the hiring team.</span></li></ul><ul><li><span>A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
</span></li></ul><ul><li><span>Next, you'll meet the hiring manager and other members of the interview team.</span></li></ul><ul><li><span>We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.</span></li></ul><ul><li><span>After interviews are complete, our team will follow up with the final steps.</span></li></ul><p><span>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.</span></p><br><br><p><span><b>Stay Connected</b></span></p><br><p><span>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.</span></p><br><p><span><u>Get notified about relevant opportunities</u></span><span>.</span></p><br><br><span><b>Be the one building what's next - where AI, experience and impact come together.</b></span><br><p><span><b>Employee Referral</b></span></p><br><p><span>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.</span></p><br><br><p><span><b>About Genesys:</b></span></p><br><p><span>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit&nbsp;</span><span>www.genesys.com</span>.</p><br><br><p><span><b>Reasonable Accommodations:</b></span></p><br><p><span>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at</span> reasonable.accommodations@genesys.com.</p><br><br><p><span>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</span></p><br><p><span>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.</span></p><br><br><p><span><b>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,&nbsp;marital status, domestic partner status,&nbsp;national origin, genetics, disability,&nbsp;military and&nbsp;veteran status, and other protected characteristics.</b></span></p><br><br><p><i>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></p><br> </div>

Be the one building AI-powered experiences where they matter most.<br><br>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.<br><br>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.<br><br>As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients.<br><br>This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win!<br><br>At Genesys, we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organisations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture.<br><br>Key responsibilities include (but not limited to):<br><br>Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives Ad-hoc duties as required by management<br><br>Key Cultural Values (how we do it): <br><br>Embrace Empathy: As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations. Fly in formation: We are team players in everything we do. As specialists, we work with and through our assigned AEs, managers, and other colleagues (e.g., Customer Success and Professional Services) to deliver results. We stay in formation by speaking the language of MEDDPICC, being highly aware of and deeply involved in what’s happening in our assigned territories, and adding value at every turn with our perspective, presence, and work products. Go big: We are experts in AI and change agents within Genesys. Where appropriate and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes for all parties. <br><br>Minimum experience:<br><br>Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills Experience in sales overlay, specialist, or subject matter expert functions10 to 12 years of experience in software, cloud, or AI related roles Proven capability in AI powered customer experience and conversational AI solutions Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes Experience coordinating and executing AI proofs of concept Ability to create effective territory and account strategies that support growth objectives Strong critical thinking, problem solving, and communication skills Effective presentation skills with the ability to serve as a compelling subject matter expert Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams Language Requirement: Fluency in Arabic (spoken and written) is a minimum requirement for this role<br><br>Desirable Skills:<br><br>Experience selling leading AI solutions for customer experience or contact centre transformation<br><br>Working at Genesys<br><br>AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys<br><br>Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.<br><br>What Happens After You Apply<br><br>After you apply, here's what you can typically expect:<br><br>Our Talent Acquisition team reviews your application with the hiring team A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases After interviews are complete, our team will follow up with the final steps<br><br>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.<br><br>Stay Connected<br><br>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.<br><br>Get notified about relevant opportunities.<br><br>Be the one building what's next - where AI, experience and impact come together.<br><br>Employee Referral<br><br>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.<br><br>About Genesys:<br><br>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.<br><br>Reasonable Accommodations:<br><br>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.<br><br>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.<br><br>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.<br><br>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.<br><br>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Be the one building AI-powered experiences where they matter most.</b></span></p><br><br><p><span>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.</span></p><br><br><p><span>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries&nbsp;– moving AI from possibility to production in real-world enterprise environments every day.</span></p><br><br><p>The&nbsp;<b>Genesys Principal AI Solution Architect</b>&nbsp;is&nbsp;a&nbsp;senior&nbsp;presales&nbsp;AI&nbsp;specialist who&nbsp;operates&nbsp;across&nbsp;three&nbsp;core&nbsp;motions: &nbsp;</p><br><ul><li>Driving&nbsp;strategic AI opportunities&nbsp;with&nbsp;customers and&nbsp;sales&nbsp;teams&nbsp;&nbsp;</li><li>Scaling the field through reusable assets, technical enablement, and coaching&nbsp;</li><li>Shaping product and go-to-market direction through real-world customer and field feedback&nbsp;&nbsp;</li></ul><p>This role requires a blend of deep AI technical acumen, exceptional&nbsp;sales, communication, and executive storytelling&nbsp;skills, and the ability to translate complex capabilities into clear, actionable business value.&nbsp;</p><br><p><b>Key Responsibilities:</b>&nbsp;</p><br><ul><li><b>Design end-to-end AI systems for customer experience use cases.&nbsp;</b>Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows,&nbsp;tools,&nbsp;and orchestration layers. Define how AI interacts across the full journey (self-service, agent&nbsp;copilot,&nbsp;journey management, and&nbsp;back-office&nbsp;automation), including fallback strategies, human handoff, and failure handling. &nbsp;</li><li><b>Optimize&nbsp;retrieval-augmented generation (RAG) and knowledge architectures to extend Genesys solutions where&nbsp;required</b>.&nbsp;Design scalable knowledge and retrieval strategies that ground AI responses in enterprise data. Develop approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness. Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements.&nbsp;</li><li><b>Establish AI evaluation frameworks and quality measurement strategies</b>.&nbsp;Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact. Create test sets, evaluation methodologies, and feedback loops to continuously improve performance. Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.&nbsp;</li><li><b>Engineer contextual AI experiences that&nbsp;leverage&nbsp;real-time data and conversation state</b>.&nbsp;Design how AI systems incorporate dynamic&nbsp;context&nbsp;such as customer data, interaction history, and external signals.&nbsp;Optimize&nbsp;context&nbsp;management&nbsp;and prompt structure to maximize relevance while managing token limits and response quality. Ensure AI interactions&nbsp;remain&nbsp;coherent, personalized, and aligned across channels and touchpoints.&nbsp;</li><li><b>Design for scalability, latency, and cost efficiency in enterprise environments</b>.&nbsp;Evaluate and&nbsp;optimize&nbsp;AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale. Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver&nbsp;performant&nbsp;and economically&nbsp;viable&nbsp;solutions. Ensure designs meet enterprise expectations for reliability and responsiveness.&nbsp;</li><li><b>Leverage expert-level knowledge of Genesys AI capabilities&nbsp;</b>to articulate and&nbsp;demonstrate&nbsp;product value to customers and prospects.&nbsp;</li><li><b>Support pre-sales activities</b>&nbsp;such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.&nbsp;</li><li><b>Design and deploy&nbsp;AI&nbsp;prototypes&nbsp;in sandbox&nbsp;</b>and/or customer development environments to&nbsp;validate&nbsp;use cases, integrations, latency, and success criteria<b>,&nbsp;</b>and to highlight the differentiated value of Genesys AI.&nbsp;</li><li><b>Partner with account teams and&nbsp;Professional Services&nbsp;to transition successful prototypes into production pilots&nbsp;</b>supporting technical&nbsp;handoff,&nbsp;hardening, KPI alignment, and business outcome validation.&nbsp;</li><li><b>Build integrations to&nbsp;third-party systems via RESTful APIs and emerging interoperability patterns such as MCP and A2A</b>&nbsp;showcasing&nbsp;the art of the possible&nbsp;with&nbsp;Genesys Cloud AI solutions.&nbsp;</li><li><b>Develop reusable technical assets&nbsp;</b>and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.&nbsp;</li><li><b>Provide technical feedback and strategic insights to&nbsp;Product Management and Engineering&nbsp;</b>on AI product design, implementation considerations, and customer-driven enhancements.&nbsp;</li><li><b>Influence CIO/CTO-level stakeholders and position Genesys</b>&nbsp;as integral to an organization’s broader IT and transformation strategy.&nbsp;</li></ul><p><b>Requirements:</b>&nbsp;</p><br><ul><li><b>AI Architecture &amp; Technical Judgment:</b>&nbsp;Hands-on experience&nbsp;designing&nbsp;modern AI solutions&nbsp;for customer experience&nbsp;orchestration&nbsp;and contact center use cases&nbsp;using the right&nbsp;mix of&nbsp;classic ML, NLU/NLP,&nbsp;retrieval-based systems,&nbsp;LLMs, orchestration patterns,&nbsp;tool&nbsp;use&nbsp;and agentic&nbsp;approaches. Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.&nbsp;</li><li><b>Enterprise Integration &amp; Real-Time Design:</b>&nbsp;Expertise&nbsp;integrating AI solutions with enterprise platforms, knowledge sources,&nbsp;RESTful&nbsp;APIs, event-driven architectures, identity systems, and broader cloud ecosystems. Able to&nbsp;design&nbsp;for&nbsp;real-world constraints including voice latency, fallback paths, throughput, reliability, and secure data access.&nbsp;</li><li><b>Evaluation, Governance &amp; Observability:</b>&nbsp;Ability to define AI evaluation strategies, success metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.&nbsp;</li><li><b>Executive Communication &amp; Field Enablement:</b>&nbsp;Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization.&nbsp;</li><li><b>Prompt Design &amp; AI Workflow Optimization</b>: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.&nbsp;</li><li><b>Technical Demonstration Prowess:&nbsp;</b>Proven&nbsp;ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.&nbsp;</li><li><b>Sales&nbsp;Acumen</b>:&nbsp;Demonstrated&nbsp;success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.&nbsp;</li><li><b>Business&nbsp;Value&nbsp;Orientation:</b>&nbsp;Ability to&nbsp;identify&nbsp;opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.&nbsp;</li><li><b>Executive&nbsp;Presence:&nbsp;</b>Proven&nbsp;ability to influence CIO/CTO decision-makers.&nbsp;</li><li>Strong understanding of the Genesys Cloud platform and Genesys AI preferred.&nbsp;</li><li>Foundational understanding of programming concepts (Python preferred).&nbsp;</li><li>Fluency in English and Arabic languages.</li><li>French language fluency as a plus.</li></ul><p>#LI-MC1</p><br><br><p><span><b>Working at Genesys</b></span></p><br><ul><li><span><b>AI at enterprise scale</b>&nbsp;– Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+&nbsp;new AI features were released in the last fiscal year.</span></li><li><span><b>A flexible-first culture</b> – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.</span></li><li><span><b>Growth in the AI era</b> – Build future-ready skills through mentorship, learning programs, leadership development and education support.</span></li><li><span><b>Time to recharge and give back</b> – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.</span></li><li><span><b>Recognized globally </b>– Genesys is </span><span><u>Great Place to Work®</u></span><span>certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.</span></li></ul><p><span>Learn more about our culture, AI innovation and sustainability commitments through our </span><span><u>Careers site</u></span><span> and </span><span><u>Sustainability Report.</u></span></p><br><br><p><span><b>What Happens After You Apply</b></span></p><br><p><span>After you apply, here's what you can typically expect:</span></p><br><ul><li><span>Our Talent Acquisition team reviews your application with the hiring team.</span></li></ul><ul><li><span>A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
</span></li></ul><ul><li><span>Next, you'll meet the hiring manager and other members of the interview team.</span></li></ul><ul><li><span>We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.</span></li></ul><ul><li><span>After interviews are complete, our team will follow up with the final steps.</span></li></ul><p><span>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.</span></p><br><br><p><span><b>Stay Connected</b></span></p><br><p><span>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.</span></p><br><p><span><u>Get notified about relevant opportunities</u></span><span>.</span></p><br><br><span><b>Be the one building what's next - where AI, experience and impact come together.</b></span><br><p><span><b>Employee Referral</b></span></p><br><p><span>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.</span></p><br><br><p><span><b>About Genesys:</b></span></p><br><p><span>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit&nbsp;</span><span>www.genesys.com</span>.</p><br><br><p><span><b>Reasonable Accommodations:</b></span></p><br><p><span>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at</span> reasonable.accommodations@genesys.com.</p><br><br><p><span>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</span></p><br><p><span>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.</span></p><br><br><p><span><b>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,&nbsp;marital status, domestic partner status,&nbsp;national origin, genetics, disability,&nbsp;military and&nbsp;veteran status, and other protected characteristics.</b></span></p><br><br><p><i>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></p><br> </div>