operation agent

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking an Agent to join the resort’s Call Center Operations team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br> Answer incoming calls promptly and professionally, following brand standards. Handle guest interactions across multiple communication channels including calls, email, and digital platforms, ensuring consistent service standards. Assist guests with room reservations, service requests, and general inquiries. Manage a variety of reservation and service-related requests, demonstrating flexibility across different guest touchpoints. Maintain a high standard of written and verbal communication, ensuring clarity, professionalism, and brand-aligned tone across all channels Demonstrate adaptability by supporting multiple operational functions within the call center environment as required. Demonstrate ability to multi-task across channels within the same shift and multi-skill across functions (Rooms, Restaurants, Operator, Theatre), maintain certifications and consistent service standards. Coordinate effectively with internal departments to deliver seamless guest experience. Provide accurate information about hotel services, amenities, and local attractions. Handle guest complaints or concerns with professionalism, empathy, solution-oriented thinking and escalate when necessary. Maintain detailed records of calls, requests, and follow-ups. Ensure accurate documentation of guest interactions, requests, and follow-ups across systems. Process wake-up calls, room service orders, and special arrangements. Ensure confidentiality and security of guest information. Ensure qualitative Forbes Five-Star standards are delivered in all guest interactions. Support front desk operations during peak hours or special events. Stay updated on property policies, promotions, and procedures. <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Previous experience in a call center or customer service role preferred. Strong verbal communication and listening skills. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and property management systems. Fluency in English; additional languages are a plus. Professional phone etiquette and customer-focused attitude. Shift-based schedule including weekends, holidays, and evenings. Primarily desk-based with extended periods of phone use. <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Supervisor based in United Arab Emirates.<br><br>This is a remote operations leadership role focused on scaling and maintaining a high-performing distributed workforce. You will work closely with the Operations Manager to translate broader objectives into effective day-to-day execution. Your focus will include workforce planning, attendance, quality assurance, coaching, onboarding, and operational administration. You will help grow the operation toward a target of 100 active agents while maintaining consistent performance and reliability. The role suits a hands-on operational leader who is comfortable managing people, monitoring performance, and addressing issues quickly. Strong organization, accountability, and attention to detail will be essential to keeping the operation running smoothly as it expands.<br><br>Accountabilities<br><br>Work closely with the Operations Manager to execute daily operational priorities and ensure activities remain aligned with broader business objectives. Manage and maintain an accurate roster of active agents, applying established policies to identify inactive agents and coordinate timely replacements. Monitor agent attendance and schedules to ensure team members consistently complete their required 8-hour daily shifts. Conduct daily test calls and quality checks to verify that agents meet established quality standards and operational expectations. Provide timely, constructive coaching and follow-up when quality issues, complaints, or performance concerns arise. Support workforce growth and capacity planning with the objective of building and maintaining a team of up to 100 active agents. Manage onboarding and compliance activities by reviewing required documentation, communicating status updates, and maintaining organized records. Calculate, prepare, and submit the operation’s monthly minutes-based invoice accurately and on time. Track operational performance, identify gaps, and take appropriate corrective action to maintain productivity, quality, and workforce stability.<br><br>Requirements<br><br>Demonstrated experience in operations, workforce management, team supervision, customer support, or a related operational environment. Strong ability to manage distributed or remote teams while maintaining accountability for attendance, productivity, and quality. Experience monitoring performance against defined standards and providing constructive coaching when issues arise. Strong organizational skills with the ability to maintain accurate rosters, schedules, documentation, and operational records. Comfortable working with spreadsheets, databases, operational tracking systems, and basic financial or invoicing information. Strong attention to detail and the ability to identify discrepancies, follow established procedures, and maintain accurate records. Effective written and verbal communication skills, with the ability to communicate clearly with agents, managers, and clients. Proactive and hands-on approach to problem-solving, with the ability to respond quickly to operational issues. Ability to work independently in a remote environment while collaborating closely with operational leadership. Results-oriented mindset with a strong focus on team growth, quality, attendance, and consistent execution.<br><br>Benefits<br><br>Base salary: $200 per month. Performance-based bonus: 1% of the operation’s total gross monthly invoice. Bonus eligibility: The performance bonus becomes available once more than 20 active agents are maintained while completing their required 8-hour shifts. Growth-based earning potential: Compensation increases as the size and gross invoice value of the operation grows. Target earning example: At 100 active agents, the minimum gross monthly invoice is approximately $84,400, generating a minimum $844 performance bonus. Expected minimum monthly compensation at 100 active agents: $1,044, consisting of the $200 base salary plus the $844 minimum performance bonus. Remote work: Operate and manage the workforce remotely. Leadership opportunity: Take ownership of workforce growth, operational performance, quality, and team development.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Summary The Operations Supervisor is responsible for managing day-to-day contact center operations, ensuring the achievement of service, quality, and productivity targets. The role focuses heavily on team performance management, coaching, and real-time operational support, while ensuring compliance with organizational policies, client requirements, and performance standards.<br><br>Key Responsibilities:<br><br>1. Team Management & Coaching:Allocate approximately 80% of time to team monitoring, coaching, and development. Lead, motivate, and manage a team of agents to meet and exceed performance, quality, and customer satisfaction targets. Conduct regular performance reviews and one-on-one coaching sessions to improve individual and team outcomes. Create and implement development plans to enhance agent skills and performance. Foster a positive and high-performance team culture through engagement and recognition.<br><br>2. Performance & KPI Management:Ensure achievement of team-level and process-level KPIs, including:Service Level Quality Score. First Call Resolution (FCR) Average Handling Time (AHT) Customer Satisfaction (CSAT) Monitor real-time and historical performance data to identify gaps and drive improvements. Work closely with Points of Contact (POCs) to develop and execute action plans for underperforming KPIs. Drive continuous improvement initiatives to enhance team productivity and operational efficiency.<br>3. Quality Assurance & Monitoring:Perform regular interaction monitoring (calls, chats, emails) to ensure compliance with client and company standards. Provide structured feedback, coaching, and on-the-job training based on monitoring results. Ensure agents consistently meet minimum quality and compliance requirements. Partner with QA teams to maintain calibration and scoring consistency.<br><br>4. Real-Time Support & Escalation Handling:Provide real-time floor support to agents during customer interactions Handle and resolve escalated customer complaints, especially irate or dissatisfied customers, in a professional manner Support agents in handling complex queries and difficult scenarios Ensure prompt escalation and resolution of operational issues impacting service delivery.<br><br>5. Operational Excellence & Service Delivery Manage daily operations following TOPS (Teleperformance Operational Processes & Standards) or relevant operational frameworks. Ensure consistent delivery of required service levels while maximizing team productivity. Balance operational efficiency with customer experience and financial targets. Identify operational improvements and implement best practices across the team.<br>6. Compliance & Policy Adherence Ensure adherence to all company policies and procedures (Security, HR, Operations, Compliance) Monitor and enforce compliance within the team and report any violations immediately Maintain a strong understanding of client requirements and regulatory standards.<br><br>7. Cross-Functional Collaboration Collaborate closely with:Workforce Management (WFM) for scheduling and staffing optimization Quality Assurance (QA) for performance calibration Training teams for skill development initiatives HR/Payroll teams for employee-related matters Support broader operational goals through effective communication and teamwork.<br><br>Key Skills & Competencies:Leadership & Coaching: Ability to develop and manage high-performing teams Performance Management: Strong understanding of contact center KPIsCommunication Skills: Clear, professional communication across all levels Problem-Solving: Ability to handle escalations and operational challenges efficiently Analytical Thinking: Ability to interpret performance data and drive improvements Customer Focus: Strong commitment to delivering excellent customer experience Attention to Detail: Ensures accuracy in performance tracking and compliance<br><br>Qualifications & Experience:Bachelor’s degree or equivalent experience2–5 years of experience in a contact center or BPO environment Prior experience in a team leader or supervisory role. Strong knowledge of contact center tools and performance metrics<br>Success Measures:Achievement of KPIs at team and process level Improvement in agent performance and engagement High quality scores and customer satisfaction levels. Effective handling of escalations and operational challenges Strong compliance with policies and procedures

Job Code: JPC - 6104<br><br>Job Title: AI & Digital Experience Analyst<br><br>Job Location: Abu Dhabi<br><br>Contract: 12 Months<br><br>Job Summary<br><br>The AI & Digital Experience Analyst serves as the execution and innovation engine for the Technology Operations division. Reporting directly to the Associate Director of Technology Operations, this role focuses on translating high-level AI architectures into functional prototypes, driving enterprise-wide AI adoption, including Microsoft Copilot, and measuring the operational impact of the Technology Operations division.<br><br>The role acts as the in-house Copilot Expert, responsible for enabling and coaching end users to build their own agents in Microsoft Copilot Studio, including advanced, multi-step agents that connect to enterprise data and automate business workflows.<br><br>The Analyst bridges the gap between technical AI development and end-user experience, ensuring that Technology Services is positioned as a proactive, value-driving partner to the business.<br><br>Core Accountabilities<br><br>AI Prototyping & Execution: Act as the primary builder for internal AI agents and automation tools, transforming architectural designs and logic workflows provided by Tech Ops leadership into testable, functional models. Copilot Studio Expertise: Serve as the subject-matter expert for Microsoft Copilot Studio, helping end users design, build, and publish their own agents, from simple question-and-answer bots to advanced agents with custom topics, actions, connectors, knowledge sources, and orchestration. Enterprise AI Adoption: Lead user campaigns and training programs across the organization to drive adoption of digital workplace tools, specifically spearheading Microsoft Copilot training initiatives. Strategic Impact Reporting: Design and maintain executive dashboards and Impact Stories that translate complex Tech Ops achievements, such as automated ticket deflection, infrastructure cost savings, and system uptime, into clear business-facing metrics. <br><br>Operational Responsibilities<br><br>Copilot Studio Enablement: Run hands-on workshops and one-to-one coaching sessions that guide end users through building agents in Microsoft Copilot Studio, including advanced capabilities such as custom topics, generative actions, knowledge sources, connectors, and agent orchestration. Model Training & Testing: Ingest, format, and structure internal data, including policies and IT documentation, for AI knowledge bases. Conduct rigorous prompt testing, log hallucination rates, and refine agent outputs prior to production deployment. Digital Experience Advocacy: Conduct live training sessions and workshops with business units to demonstrate the capabilities of deployed AI tools and gather user feedback for continuous improvement. Proof of Concept (PoC) Development: Rapidly build internal PoCs using existing platforms to validate business requests before full implementation approval. Governance & Best Practice: Define and share reusable templates, guardrails, and best-practice guidance so that user-built Copilot Studio agents remain secure, compliant, and aligned with organizational standards. Performance Tracking: Monitor the daily usage and success rates of deployed AI Service Desk agents and provide weekly analytics on automated ticket resolution. <br><br>Job Qualifications & Experience<br><br>5 10 years of overall experience. Bachelor s degree in Artificial Intelligence, Computer Science, Information Technology, or a related technical field. Strong foundational understanding of Large Language Models (LLMs), prompt engineering, and AI toolsets. Hands-on familiarity with Microsoft Copilot and Microsoft Copilot Studio, including building and configuring agents, topics, actions, and connectors. Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical business users. Basic scripting capability, such as Python or Power Shell, for data formatting and API interactions. High capacity for independent problem-solving and rapid prototyping. Keep up to date with the latest AI tools and model releases and identify opportunities to leverage them internally. High-agility, cloud-first infrastructure requiring rapid adaptation to new AI frameworks and continuous learning.<br><br>Skills: data analysis, AI/ML Basics, Customer Experience (CX) / User Experience (UX), Digital Analytics tools

The AI Agent Manager, Commercial is responsible for identifying, designing, building, and deploying AI and automation agents across the sales and revenue operations function. This is a hands on, senior individual contributor role focused on driving bottom up adoption of AI powered workflows within commercial teams. The role exists to accelerate sales productivity, improve pipeline quality, reduce manual effort in quoting, proposal generation, and customer communications, and embed a culture of AI augmented working across the commercial organisation. The AI Agent Manager works closely with sales leaders, revenue operations, and product teams to identify high value use cases, prototype solutions, measure adoption, and scale what works.<br>Responsibilities 1. Use Case Discovery and Prioritisation: Identify and evaluate high value opportunities to deploy AI agents across the sales function, including lead qualification, outbound sequencing, proposal drafting, quote generation, and CRM data enrichment. Prioritise based on effort, impact, and adoption readiness. 2. Agent Design, Build, and Deployment: Design, configure, and deploy AI agents and automated workflows using LLMs, APIs, and integration tools. Own the end to end lifecycle from prototype through production deployment, including testing, monitoring, and iteration. 3. Sales Productivity Improvement: Reduce manual effort in repetitive commercial workflows by embedding AI agents into daily sales activities. Measure time saved, error reduction, and throughput improvements. Ensure agents augment rather than replace human judgment in customer facing interactions. 4. Adoption and Change Management: Drive bottom up adoption by working directly with sales teams and individual contributors. Provide hands on training, create playbooks, run workshops, and build internal champions. Track adoption metrics and iterate based on user feedback. 5. Data Quality and Integration: Ensure AI agents operate on clean, reliable data by working with revenue operations and data teams. Define data requirements, build integration points with CRM, ERP, and communication tools, and establish feedback loops to improve agent accuracy over time. 6. Performance Measurement and Reporting: Define and track KPIs for each deployed agent including adoption rates, productivity gains, accuracy, and ROI. Report outcomes to commercial leadership and use evidence to inform scaling decisions and investment cases. 7. Cross Functional Collaboration: Partner with Product, Engineering, and IT to align agent deployments with platform capabilities, security requirements, and data governance standards. Ensure agents are built within approved frameworks and comply with company policies. 8. Experimentation and Innovation: Stay current with emerging AI capabilities, LLM developments, and automation tools. Run structured experiments to test new approaches and share learnings across the organisation to build collective AI fluency. 9. Documentation and Knowledge Management: Maintain clear documentation for all deployed agents including design rationale, configuration, dependencies, known limitations, and escalation paths. Build a reusable library of agent patterns and templates. 10. Vendor and Tool Evaluation: Evaluate and recommend AI tools, platforms, and vendors relevant to commercial use cases. Provide informed build versus buy recommendations within group guardrails. <br> <br><br>Requirements<br><br> Qualifications and Education Include any specialised education and minimum qualifications needed to be able to perform the job. Bachelor degree in Business, Computer Science, Data Science, or related discipline. Certifications in AI, machine learning, or automation platforms are a plus. Work Experience<br>· 3 to 5 years experience in sales operations, revenue operations, or commercial process improvement roles. Demonstrated experience deploying AI tools, LLM based agents, or workflow automation in a B2B sales environment. Experience with CRM systems, sales enablement tools, and data pipelines. Track record of driving adoption of new tools and processes across commercial teams. Skills and Knowledge· Strong understanding of LLMs, prompt engineering, and AI agent frameworks. Practical experience with automation platforms and API integrations. Sales process knowledge including pipeline management, quoting, proposal generation, and customer communications. Data analysis and KPI design skills. Change management ability to drive adoption bottom up without formal authority. Strong communication skills to translate technical concepts for commercial audiences. Claude Enterprise and Cowork Skills· Proficiency in Anthropic's Claude platform including Claude for Enterprise and Claude Teams administration, user provisioning, workspace configuration, and usage policy management.· Hands on experience with Claude Cowork mode for desktop automation, including skill creation and management (SKILL.md authoring), custom plugin development and deployment, and scheduled task configuration using cron based scheduling.· Experience with Claude Code CLI for agentic coding workflows, including hooks, slash commands, and MCP (Model Context Protocol) server integration for connecting Claude to enterprise data sources and third party tools. · Ability to design and implement agentic loops and multi step agent workflows, including tool use patterns, iterative reasoning chains, sub agent orchestration, error recovery loops, and human in the loop approval gates.· Advanced prompt engineering for Claude models including system prompts, structured output formatting, tool definitions, chain of thought techniques, and context window optimisation for enterprise scale document processing. · Working knowledge of the Anthropic API including Claude Agent SDK, tool use (function calling), streaming responses, batch processing, and model selection across Claude Opus, Sonnet, and Haiku variants for cost and latency optimisation.· Familiarity with enterprise connectors and integrations within Claude ecosystem including Microsoft 365 (Outlook, Teams, Share Point), browser automation via Claude in Chrome, and third party MCP connectors for operational data sources. · Understanding of AI safety, security, and governance principles including prompt injection defence, content filtering, data privacy controls, audit logging, and compliance with enterprise security policies when deploying AI agents at scale. Continuous learning in AI, LLMs, and automation expected.<br><br><br>Benefits<br><br> Competitive Salary and Bonus: We reward your expertise and contributions. Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone: We value your work-life balance and well-being. Global Opportunities: Be part of an ambitious, expanding company with a local touch. Diverse, Supportive Work Culture: We're committed to inclusion, diversity, and a sense of belonging for all team members.

Company Description Elevate Capital: Real Estate is transforming the Dubai property market by making real estate transactions simpler, faster, and more transparent. The company focuses on smooth selling, buying, and renting processes while actively resolving common market challenges for clients. Elevate Capital works with some of the most trusted real estate agents in Dubai to provide high-quality service and tailored solutions. Through a diverse and client-centric operational system, the company is committed to delivering an outstanding experience and reliable results for every customer. Role Description The AI Operation Assistant is a full-time, on-site role based in Dubai, United Arab Emirates. This role supports day-to-day real estate operations by managing and optimizing AI-powered tools and platforms used for lead management, property listings, and client communication. The assistant will monitor data accuracy, update and maintain digital records, generate operational reports, and ensure that AI-driven workflows run smoothly across sales and rental activities. They will collaborate closely with agents and operations staff to refine processes, troubleshoot issues, and identify opportunities where automation can improve efficiency and client experience. The role also involves basic market research, documentation, and coordination tasks to support the broader operations team. Qualifications Ability to work confidently with digital tools, CRM systems, and AI-based platforms to support daily operations and data management. Strong organizational and administrative skills, including attention to detail, documentation, and task prioritization. Competence in basic data analysis and reporting to track performance, identify trends, and support decision-making. Clear written and verbal communication skills for coordinating with agents, internal teams, and external partners. Customer-centric mindset with problem-solving abilities to support a smooth experience for property buyers, sellers, and tenants. Comfort working in a fast-paced real estate environment and collaborating within a diverse, on-site team. Proficiency in English; knowledge of additional languages commonly used in Dubai is an advantage. Relevant diploma or bachelor’s degree in business, operations, information systems, or a related field preferred; prior experience in real estate or tech-enabled operations is a plus.

Company Description Elevate Capital: Real Estate is transforming the Dubai property market by making real estate transactions simpler, faster, and more transparent. The company focuses on smooth selling, buying, and renting processes while actively resolving common market challenges for clients. Elevate Capital works with some of the most trusted real estate agents in Dubai to provide high-quality service and tailored solutions. Through a diverse and client-centric operational system, the company is committed to delivering an outstanding experience and reliable results for every customer. Role Description The AI Operation Assistant is a full-time, on-site role based in Dubai, United Arab Emirates. This role supports day-to-day real estate operations by managing and optimizing AI-powered tools and platforms used for lead management, property listings, and client communication. The assistant will monitor data accuracy, update and maintain digital records, generate operational reports, and ensure that AI-driven workflows run smoothly across sales and rental activities. They will collaborate closely with agents and operations staff to refine processes, troubleshoot issues, and identify opportunities where automation can improve efficiency and client experience. The role also involves basic market research, documentation, and coordination tasks to support the broader operations team. Qualifications Ability to work confidently with digital tools, CRM systems, and AI-based platforms to support daily operations and data management. Strong organizational and administrative skills, including attention to detail, documentation, and task prioritization. Competence in basic data analysis and reporting to track performance, identify trends, and support decision-making. Clear written and verbal communication skills for coordinating with agents, internal teams, and external partners. Customer-centric mindset with problem-solving abilities to support a smooth experience for property buyers, sellers, and tenants. Comfort working in a fast-paced real estate environment and collaborating within a diverse, on-site team. Proficiency in English; knowledge of additional languages commonly used in Dubai is an advantage. Relevant diploma or bachelor’s degree in business, operations, information systems, or a related field preferred; prior experience in real estate or tech-enabled operations is a plus.

Role Overview:The Operations Specialist plays a critical front-line role in delivering high-quality trip support services to UAS clients and aircraft operators. As a primary point of contact, the Operations Specialist is responsible for managing the end-to-end coordination of all operational aspects, from receiving client requests to flight follow-up and post-operation support. This role requires proactive planning, real-time problem-solving, and seamless communication with both internal teams and global vendors to ensure every trip runs smoothly, safely, and in full compliance with international regulations. By consistently exceeding service expectations and demonstrating operational excellence, the Operations Specialist plays a key role in client retention and the continued growth of UAS global reputation.<br>Key Responsibilities:Receive and acknowledge new requests and prepare new trip files ensuring necessary information has been received. Liaise with Flight Planning as required to define planned routing; verify and plot the route using in-house software. Prepare and transmit permits, PPR, slot requests, ground handling and fuel requests and deal with all vendors in support of your client’s operation. Ensure that agents and vendors selected are correct for the tasks required and in line with company policies. Prepare and provide detailed handovers for the next shift, as coordinated by SOM/QCM/SOS. Provide careful flight watch of every client’s operation. Tracking of flights on a live basis is as important as getting the planning stage correct. Provide regular status and progress updates to clients in relation to the confirmations and approvals of their required services. Provide a clear and comprehensive final Flight Briefing document for the client, in liaison with Flight Planning when applicable. At all times, carefully and efficiently plan and process client requests in accordance with statutory requirements and company policy as defined in the SOP Manual and associated guidance material. Accounts rely on clear and concise flight records to correctly bill the client. Coordinating with CAAs, Agents, Handlers, FBOs and associated third party vendors to follow up on specific requests, ensuring attention to detail throughout the process. Communicate clearly, politely, and promptly with all internal and external stakeholders involved in the overall process. Use company systems and references at all times, so as to capture the latest information and maximize efficiency. Answer all inquiries from clients relating to operational feasibility requirements. Support clients offer them alternatives when their requests cannot be facilitated. Exhaust all options in meeting a client’s expectations.<br>Required Qualifications:Minimum of 3 years of hands-on experience in Trip Support Operations within business aviation. Fluent or native English speaker (American accent preferred) Proven track record in coordinating international flight operations, including permits, slots, PPRs, ground handling, and fuel arrangements across multiple regions. Strong understanding of international aviation regulations, statutory requirements, and compliance standards related to overflight/landing permits and airport operations. Familiarity with coordination protocols with CAAs, FBOs, agents, and third-party vendors, ensuring seamless communication and service delivery. Skilled in using aviation support software and internal CRM/ops platforms to document and process trip data efficiently. Good communication and interpersonal skills, with the ability to handle high-pressure situations, problem-solve in real time, and provide client-centric solutions. Detail-oriented and organized with a demonstrated ability to multi-task across multiple time zones and shifts. Committed to maintaining accurate flight records and ensuring clear handovers to support internal billing and shift continuity.<br>Key Competencies:Client Focus: Proactively anticipates needs and delivers tailored solutions to ensure client satisfaction. Trip Coordination: Expert in managing end-to-end trip support, including permits, slots, fuel, and ground handling. Regulatory Compliance: Strong understanding of international aviation rules and permit requirements. Flight Monitoring: Maintains live situational awareness to manage real-time changes and disruptions. Vendor Management: Selects and coordinates with vendors to ensure quality, compliance, and efficiency. Clear Communication: Engages effectively with clients, vendors, and internal teams to ensure alignment. Crisis Response: Handles operational challenges calmly, resolving issues quickly and professionally. Detail Orientation: Ensures accuracy in documentation, service confirmations, and shift handovers. System Proficiency: Skilled in aviation systems, planning tools, and internal operational platforms. Time & Task Management: Manages multiple global operations efficiently across shifting time zones.

Responsibilities<br><br>AI & ML Engineering<br><br>Develop, deploy, and optimize machine learning and deep learning models. Build AI solutions for NLP, computer vision, predictive analytics, and intelligent automation. Integrate AI services into enterprise applications and internal platforms.<br><br>Generative AI<br><br>Develop LLM-based applications, AI copilots, and RAG solutions. Implement prompt engineering, model evaluation, embeddings, and semantic search. Optimize model performance, scalability, and cost.<br><br>Agentic AI<br><br>Design and deploy autonomous and multi-agent AI systems. Develop agent orchestration, planning, reasoning, memory, and tool integration. Implement human-in-the-loop approvals and enterprise workflow automation.<br><br>AI Operations (MLOps / LLMOps / Agent Ops)<br><br>Build CI/CD pipelines for AI models and agents. Monitor AI systems for performance, drift, hallucinations, security, and reliability. Manage model versioning, deployment, observability, and lifecycle operations.<br><br>AI Governance & Responsible AI<br><br>Implement AI governance, model risk management, and Responsible AI practices. Maintain model documentation, validation, audit readiness, and compliance. Ensure fairness, traceability, maintainability, privacy, and regulatory adherence.<br><br>Agent Governance & Security<br><br>Govern AI agent lifecycle, identity, access, and runtime controls. Implement guardrails, audit logging, and secure integration with enterprise systems. Protect AI solutions against prompt injection, data leakage, and adversarial attacks.<br><br>Collaboration<br><br>Work with business, engineering, security, and architecture teams to deliver AI solutions. Mentor team members and promote AI engineering standards and best practice<br><br>Technical Skills<br><br>AI & Machine Learning<br><br>Machine Learning, Deep Learning, NLP, Computer Vision Predictive Analytics, Feature Engineering, Model Optimization<br><br>Generative AI<br><br>Large Language Models (LLMs) Retrieval-Augmented Generation (RAG) Prompt Engineering Embeddings and Semantic Search Fine-tuning Foundation Models<br><br>Agentic AI<br><br>Autonomous and Multi-Agent Systems Agent Orchestration Planning and Reasoning Memory Management Tool Calling Human-in-the-Loop (HITL) Model Context Protocol (MCP)<br><br>Frameworks & Libraries<br><br>PyTorch Tensor Flow Scikit-learn Hugging Face Lang Chain Lang Graph Llama Index Auto Gen Crew AISemantic Kernel<br><br>Cloud & Infrastructure<br><br>Microsoft Azure AI Foundry Azure Machine Learning AWS Bedrock Amazon Sage Maker Google Vertex AIDocker Kubernetes Terraform<br><br>Data & Integration<br><br>SQLPostgre SQLMongo DBApache Spark Vector Databases REST APIsFast API<br><br>AI Operations<br><br>MLflow Kubeflow Azure ML Pipelines Git Hub Actions Azure Dev Ops<br><br>AI Monitoring & Observability

Job Purpose<br>- Design, build, test, and deploy AI-enabled digital products that transform the client lifecycle across corporate banking channels.<br>- Drive the bank’s AI and digital transformation strategy, including adoption of agentic AI, Gen AI, advanced analytics, intelligent automation, and workflow orchestration.<br>- Identify high-impact use cases where AI agents can reason, plan, execute multi-step tasks, and improve front-office, onboarding, credit, servicing, and operations workflows within defined governance boundaries.<br>- Embed responsible AI practices, human-in-the-loop controls, auditability, data privacy, model risk management, and regulatory compliance into all AI-led initiatives.<br>- Coach, train, and support business users to adopt AI-enabled ways of working and ensure measurable business value from digital transformation initiatives.<br>- Develop product launch, stakeholder engagement, communication, and change management plans to support the AI and digital agenda.<br><br>Key Result Areas<br>- Define and execute the AI transformation roadmap for corporate banking, with clear prioritization of use cases, value pools, business outcomes, and delivery milestones.<br>- Partner with relationship managers, operations, risk, compliance, technology, data, and analytics teams to redesign end-to-end workflows before automating them with AI agents.<br>- Improve frontline productivity through AI-assisted prospecting, lead generation, client insights, next-best-action recommendations, and personalized relationship management support.<br>- Lead implementation of agentic AI solutions that can orchestrate tasks across systems, retrieve enterprise knowledge, summarize information, trigger actions, and escalate exceptions to human users.<br>- Enhance onboarding, KYC, credit proposal, portfolio monitoring, service request, and operational processes through Gen AI, intelligent document processing, analytics, and automation.<br>- Ensure AI initiatives are governed through clear controls covering access rights, consent, explainability, model performance, data quality, audit trails, and exception handling.<br>- Track adoption, productivity, cost-to-serve, cycle-time reduction, customer experience, and revenue-impact metrics to demonstrate measurable transformation value.<br><br>Knowledge, Skills and Experience<br>- 1–8 years of experience in digital transformation, AI product delivery, banking technology, advanced analytics, process automation, or related fields.<br>- Strong understanding of corporate banking, relationship management, onboarding, KYC, credit, operations, servicing, and front-office productivity challenges.<br>- Practical knowledge of Gen AI, agentic AI, AI agents, retrieval-augmented generation, workflow orchestration, prompt engineering, machine learning, automation, APIs, and data platforms.<br>- Ability to translate business problems into AI use cases, product requirements, user journeys, acceptance criteria, success metrics, and implementation roadmaps.<br>- Experience working with technology, data science, risk, compliance, legal, information security, operations, and business teams to deliver governed AI solutions.<br>- Strong understanding of responsible AI, model governance, explainability, data privacy, access controls, regulatory expectations, and human-in-the-loop operating models.<br>- Demonstrated ability to manage change, influence stakeholders, train users, and drive adoption across frontline and operations teams.<br>- Strong communication, problem-solving, analytical thinking, product ownership, agile delivery, and stakeholder management skills.<br>- Experience with data visualization and reporting tools such as Power BI, Tableau, or similar platforms is preferred.<br>- Bachelor’s or Master’s degree in Business Administration, Economics, Finance, Statistics, Mathematics, Computer Science, Engineering, Data Science, or a related field.

Job Purpose<br><br>Plan, execute and supervise daily marine operations of ADNOC Distribution tanker fleet vessels in order to ensure cargo is handled safely and in line with operating targets and applicable regulations and standards.<br><br>Key Accountabilities<br><br>Job Specific Accountabilities<br><br>Operations Management<br><br> Coordinate with ship masters of ADNOC’s chartered tankers providing guidance in the related areas encouraging teamwork and facilitating related professional work processes to ensure tanker operations targets are met. Ensure the cargo handling it is done in accordance with approved safety and operational efficiency standards and procedures and ensure adequate reporting. Supervise day-to-day operations and handling of the tankers and verify reports and logbooks to ensure that ships are being operated safely and in compliance with ADNOC’s procedures and international flag state laws. Plan voyages and use in-house monitoring systems to monitor vessel operations including ship/ shore loading efficiency, passage performance, ship performance, ship condition, cargo measurement, crew, and ship operation standards in order to identify and resolve any issues. Administer the ship vetting/ inspection system and direct ships officers on such matters and on monitoring ship/ shore interface. Liaise with internal and external parties at the appropriate levels, including legal and insurance departments, customers, terminal operators and discharging ports, to ensure smooth flow of ship operations. Supervise tanker operations onshore and offshore staff, contributing to their performance management, recruitment, training and development to ensure high-level of engagement and a motivated work environment. Plan and controls discharge orders to ensure the economic turnaround of vessels in order to avoid delays in discharge and consequent demurrage claims. This includes coordinating with suppliers, ship owners, port authorities, shipping agents, terminal operations personnel and other users of the port facilities and ensuring that the nominated vessels do not clash with vessels of other users and that the vessels comply with all port terminal regulations. Execute the monthly nomination and 13 weeks plan and coordinate with ADNOC Marketing to send timely cargo nominations and with receiving terminals to ensure berths and ullage availability. Creates and control all system transactions (GRNs, PTNs, PDNs, PINs) in ERP system to match loading and discharge operations transactions. In time processing of invoices related to Charter, Agents, Third Party Inspection company & Ports authorities.<br><br>Maintenance<br><br> Ensure all ships comply with international and flag state laws to make sure that ships are capable of performing the intended voyages. Ensure compliance with all national, International, company and class standards as well as the hull and deck maintenance for the fleet. Ensure through Ship owner that any maintenance related to Cargo storage and handling system is in alignment with the international / industry requirements.<br><br>Qualifications, Experience, Knowledge & Skills<br><br>Minimum Qualification<br><br> Diploma Certificate or higher in related field Bachelor’s degree will be preferred<br><br>Minimum Experience & Knowledge & Skills<br><br> 5 years of experience in Oil terminal operations

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are building a world-class, in-house AI engineering capability to create and scale enterprise AI solutions for complex operational environments. We build, own, and continuously evolve our AI products rather than relying on off-the-shelf solutions.</span> <p><span>As a <strong>Forward Deployed AI Engineer, y</strong>ou will define the technical direction for an AI squad embedded within the business. Working closely with stakeholders, you will understand business challenges and their underlying drivers, then design, build, deploy, and operate agentic AI systems that deliver measurable outcomes.</span></p><br><br> <p><span>This is a highly hands-on, build-first role with end-to-end ownership of real business outcomes. You will partner with Business Product Owners and AI Value Architects while leveraging a shared AI platform, standards, and integration frameworks that enable teams to innovate rapidly and independently.</span></p><br><br> <span>Key Accountabilities &amp; Responsibilities</span> <span>Understand Before You Build</span> <p><span>Begin every initiative by understanding the business problem, objectives, and desired outcomes. Partner directly with stakeholders and lead solutions from discovery through production deployment.</span></p><br><br> <span>AI Solution Development</span> <ul> <li><span>Design, build, deploy, and continuously improve enterprise-grade agentic AI applications using agentic development practices as the primary engineering approach.</span> </li><li><span>Develop AI agents capable of multi-step reasoning, tool and API orchestration, context management, exception handling, and human-in-the-loop workflows at enterprise scale.</span> </li><li><span>Design and implement Retrieval-Augmented Generation (RAG) solutions, including data ingestion, chunking strategies, embeddings, vector search, retrieval optimization, grounding, and source traceability.</span> </li><li><span>Build integrations using Model Context Protocol (MCP) and connect AI systems to enterprise platforms through REST APIs, OpenAPI specifications, webhooks, and event-driven architectures.</span> </li><li><span>Create reusable, self-service AI services and interfaces that can be leveraged across multiple business domains.</span> </li><li><span>Apply structured LLM engineering practices, including tool calling, schema validation, retries, fallbacks, and guardrails.</span> </li></ul> <span>Quality, Reliability &amp; Governance</span> <ul> <li><span>Own solution quality from inception through operation, including testing, evaluation, observability, logging, version control, and continuous feedback mechanisms.</span> </li><li><span>Optimize reliability, accuracy, performance, security, latency, and cost across deployed AI solutions.</span> </li><li><span>Ensure compliance with security, privacy, access controls, auditability, responsible AI principles, and governance requirements.</span> </li></ul> <span>Technical Leadership</span> <ul> <li><span>Take ownership of business outcomes within a specific domain, ensuring successful delivery and measurable impact.</span> </li><li><span>Establish reusable patterns, frameworks, and engineering standards that strengthen internal AI capabilities.</span> </li><li><span>Collaborate effectively with Product Owners, AI Architects, and engineering teams, while challenging assumptions and identifying when AI is not the appropriate solution.</span> </li><li><span>Define technical direction, architecture standards, and strategic build-versus-buy decisions for AI initiatives.</span> </li><li><span>Design multi-agent systems, agent-to-agent communication patterns, and evaluation frameworks that ensure robustness and scalability.</span> </li><li><span>Lead engagements with external AI technology providers and partners while maintaining a strong focus on internal capability development.</span> </li><li><span>Mentor engineers, conduct technical reviews, and raise engineering standards across quality, security, and cost optimization.</span> </li></ul> <span>Education &amp; Experience</span> <p><span>We are seeking a technical leader who combines deep engineering expertise in agentic AI with strong business acumen and a hands-on delivery mindset.</span></p><br><br> <span>Core Requirements</span> <ul> <li><span>Demonstrated curiosity and a passion for understanding complex business and operational challenges.</span> </li><li><span>Strong business-first, human-centered approach, recognizing that AI augments people rather than replacing them.</span> </li><li><span>Excellent communication skills in English and experience working within diverse, international teams.</span> </li><li><span>8+ years of experience building production-grade software, including:</span> <ul> <li><span>4+ years working with Generative AI, Large Language Models (LLMs), or applied Machine Learning.</span> </li><li><span>At least 1 year of hands-on experience designing and deploying agentic AI solutions.</span> </li><li><span>Proven success setting technical direction and delivering AI solutions at scale.</span> </li></ul> </li><li><span>Hands-on experience or strong working knowledge of Model Context Protocol (MCP) for connecting AI agents with systems, tools, APIs, and data sources.</span> </li><li><span>Strong Python programming skills and expertise in at least one of the following:</span> <ul> <li><span>TypeScript / JavaScript</span> </li><li><span>Java</span> </li><li><span>C#</span> </li></ul> </li><li><span>Strong understanding of modern engineering practices, including asynchronous programming, FastAPI, Pydantic, CI/CD, testing strategies, source control, logging, and error handling.</span> </li><li><span>Experience with at least one agent framework or enterprise AI platform, such as:</span> <ul> <li><span>LangGraph</span> </li><li><span>Semantic Kernel</span> </li><li><span>CrewAI</span> </li><li><span>AutoGen</span> </li><li><span>OpenAI Agents SDK</span> </li><li><span>Microsoft Foundry</span> </li><li><span>Amazon Bedrock AgentCore</span> </li><li><span>Google Vertex AI / Gemini</span> </li></ul> </li><li><span>Experience with vector databases and search platforms such as:</span> <ul> <li><span>Azure AI Search</span> </li><li><span>pgvector</span> </li><li><span>Pinecone</span> </li><li><span>Weaviate</span> </li><li><span>OpenSearch</span> </li></ul> </li><li><span>Experience integrating enterprise systems through APIs, managed identities, middleware, webhooks, messaging queues, and cloud-native architectures.</span> </li><li><span>Practical experience deploying solutions in cloud environments using containers, monitoring, and observability platforms.</span> </li><li><span>Strong judgment regarding trade-offs between quality, latency, reliability, security, governance, and cost.</span> </li></ul> <span>Desirable Experience</span> <ul> <li><span>Experience in aviation, transportation, logistics, supply chain, cargo operations, customer service operations, or other complex operational environments.</span> </li><li><span>Background in classical machine learning, data science, or advanced analytics.</span> </li><li><span>Experience across full-stack software development, including front-end, API, and back-end engineering.</span> </li></ul> <span>Preferred Experience</span> <ul> <li><span>Designing AI agents for enterprise-scale operational workflows.</span> </li><li><span>Voice AI, email automation, CRM integrations, workflow automation, or multilingual AI solutions.</span> </li><li><span>Building evaluation frameworks, golden datasets, simulation-based testing, regression testing, and AI quality measurement systems.</span> </li><li><span>Designing multi-agent architectures, agent registries, and tool orchestration standards.</span> </li><li><span>Leading delivery with external AI platforms, startups, or technology vendors while developing internal engineering teams and capabilities.</span> </li></ul> <span>Education</span> <ul> <li><span>Master's degree in Computer Science, Software Engineering, Data Science, Artificial Intelligence, Machine Learning, or a related technical field; or equivalent practical experience.</span> </li><li><span>Relevant certifications in Cloud AI, Generative AI, Agentic AI, MLOps, or related disciplines are advantageous.</span> </li></ul> <br><br> </div>

Company Description SPT Middle East General Trading is a well-established Dubai-based trading company, founded in 1994, specializing in high-quality polymers and chemicals. The company is known for transparent business practices and reliable supply of premium raw materials at competitive rates. SPT maintains strong partnerships with leading global manufacturers and a loyal customer base across the region. A team of industry experts works closely with customers to understand their requirements, provide technical advice, and ensure excellent support from process stage to finished product. With three fully equipped warehousing facilities, SPT offers timely, comprehensive solutions as a single point source for plastic raw materials and chemicals.<br>We are looking for a proactive and detail-oriented Sales & Logistics Coordinator to join our Operations team. The ideal candidate should have excellent coordination and organizational skills with experience in logistics, shipping documentation, Jebel Ali customs procedures and documentation and customer support. The candidate must be able to work effectively with suppliers, shipping agents, transport companies, warehouses, and government authorities to ensure the smooth execution of customer orders while maintaining high customer satisfaction.<br>Duties and Responsibilities:Prepare and process sales, import/export, and shipping documentation, including Proforma Invoices, Sales & Purchase Agreements, shipping instructions, delivery notes, and other trade-related documents. Handle and coordinate customs clearance procedures for import and export shipments, ensuring all required documentation is complete and compliant with customs regulations. Coordinate with customs brokers/clearing agents, suppliers, shipping lines, freight forwarders, transport companies, warehouses, and government authorities to ensure smooth and timely clearance, shipment, and delivery of goods. Monitor and track shipments from origin to final destination, ensuring timely customs clearance and preventing demurrage, detention, or unnecessary port charges. Review and verify shipping, commercial, and customs documentation to ensure accuracy, compliance, and alignment with customer and regulatory requirements. Obtain and compare freight, transportation, and insurance quotations to secure cost-effective logistics solutions. Coordinate deliveries with customers and service providers, ensuring schedules are met and customer expectations are achieved. Resolve customs clearance, shipment, delivery, and other logistics-related issues by coordinating with internal teams, suppliers, clearing agents, and logistics partners. Maintain accurate records of import/export transactions, customs documentation, shipping documents, and logistics files for audit and regulatory compliance. Provide administrative and operational support to the Sales and Operations teams for the efficient execution of customer orders. Ensure compliance with company policies, health & safety standards, and perform other duties assigned by management.<br>Qualifications Minimum 1–2 years of experience in logistics coordination, shipping documentation, import/export operations, customs clearance, or supply chain coordination. Hands-on experience in customs clearance procedures, including preparation and processing of customs documentation and coordination with clearing agents and relevant authorities. Experience handling shipping documentation, freight forwarding, import/export shipments, and transportation coordination. Experience in a trading or manufacturing company is preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Job Purpose:</strong></span></p><br><p><span>Support the safe and cost-efficient ship operation for Bahri Chemicals vessels. Analyze operations and take initiative to improve vessel performance and ensure best practices.</span></p><br><p><span><strong>Key Accountabilities:</strong></span></p><br><p><span><strong>Voyage Management</strong></span></p><br><ul><li><span>Support the Voyage Management team with the voyage progress and KPIs of assigned vessels to ensure safe and cost-efficient ship operations. Support with voyage orders, vessel scheduling, all vessel documentation.&nbsp;</span></li><li><span>Liaise with masters and agents, demurrage claims and process day to day operational duties. Take initiative to improve performance and ensure best practices.</span></li></ul><p><span><strong>Schedule Management</strong></span></p><br><ul><li><span>Support the timely scheduling and accurate berth information for departure and arrival.</span></li></ul><p><span><strong>Scheduling and Coordination</strong></span></p><br><ul><li><span>Support chartering personnel, ship managers, vessel management and Port Agents with information from the Voyage Management team as required.</span></li></ul><p><span><strong>Compliance&nbsp;</strong></span></p><br><ul><li><span>Proactively monitor assigned vessels vetting status. Ensure vessel compliance with voyage orders and charter party obligations. Update system with accurate operational information (port timings cargo nominations, cargo loaded).</span></li></ul><p><span><strong>Agent and Service Provider Management</strong></span></p><br><ul><li><span>Support in the development of and maintain good customer relations and service providers.</span></li></ul><p><span><strong>Teamwork</strong></span></p><br><ul><li><span>Effectively support team to meet daily requirements/deadlines through addressing queries, resolving day-to-day work-related issues and providing technical on-the-job training. Advise functional teams or projects on his/her area of specialization and can lead multidisciplinary projects or initiatives.</span></li></ul><p><span><strong>Qualifications &amp; Experience:</strong></span></p><br><ul><li><span>Technical Diploma, Diploma in Transportation/Logistics/Maritime Studies or commercially related shipping subjects or equivalent.</span></li><li><span>Minimum 8 years of experience in chartering or relevant areas such as Commercial Shipping in chemical tankers.</span></li></ul><br> </div>

Location: Dubai Work Type: Onsite Salary: AED 10,000 – 15,000 (DOE) Notice Period: Immediate joiners or short notice preferred<br>We are currently hiring a Key Operations Manager for a well-established logistics company in Dubai. We are looking for a highly experienced operations professional with a strong background in freight forwarding, customs brokerage, and import/export operations.<br>Key Responsibilities Manage end-to-end freight and logistics operations. Coordinate daily operations with local and international freight agents, shipping lines, and partners. Handle B2B communication with clients, suppliers, customs authorities, and overseas forwarders. Oversee customs clearance processes and ensure full compliance with UAE regulations. Manage documentation for:Free Zone to Mainland transactions Free Zone to Free Zone transfers Import & Export shipments Process and monitor customs documentation through Dubai Trade and UAE Customs systems. Coordinate shipments with international courier companies such as DHL, Fed Ex, UPS, and similar providers. Build and maintain strong relationships with local and global freight forwarders. Ensure smooth shipment execution while resolving operational issues efficiently.<br>Requirements Minimum 5 years of experience in Freight Forwarding, Logistics, or Customs Brokerage. Strong understanding of UAE Customs procedures (JAMAREK) and customs brokerage documentation. Hands-on experience using Dubai Trade. Excellent knowledge of:Customs clearance Import & Export documentation Free Zone to Mainland transactions Free Zone to Free Zone documentation Strong network and experience working with international freight forwarders and overseas agents. Experience coordinating with global courier companies (DHL, Fed Ex, UPS, etc.). Excellent B2B communication and stakeholder management skills. Ability to manage multiple shipments and operational priorities in a fast-paced environment.<br>Preferred Previous experience working within JAFZA and/or DAFZA operations. Existing relationships with international freight partners and logistics providers.

<p>Applying candidate must hold Min 5yrs work experience within Land Freight operation managing local transporter for GCC cross-border trucking, must hold a strong network with excellent negotiation and communication skills.</p><p>- Expertly manage land freight transport and cross-border operations. - Ensure strict adherence to GCC border control, customs documentation, and regulations. - Oversee commercial vehicles, equipment, and drivers across all locations. - Collaborate with border agents, clearing agents, and customs authorities to resolve issues efficiently. - Manage third-party transporters from job planning to delivery completion. - Verify the legality of documentation, licenses, and insurance for all fleets. - Negotiate competitive transport rates with vendors. - Monitor service quality to meet contractual Service Level Agreements (SLAs). - Coordinate with the Finance department for petty cash and driver payments. - Support business development initiatives and operational projects.</p>

<p>Applying candidate must hold Min 5yrs work experience within Land Freight operation managing local transporter for GCC cross-border trucking, must hold a strong network with excellent negotiation and communication skills.</p><p>- Expertly manage land freight transport and cross-border operations. - Ensure strict adherence to GCC border control, customs documentation, and regulations. - Oversee commercial vehicles, equipment, and drivers across all locations. - Collaborate with border agents, clearing agents, and customs authorities to resolve issues efficiently. - Manage third-party transporters from job planning to delivery completion. - Verify the legality of documentation, licenses, and insurance for all fleets. - Negotiate competitive transport rates with vendors. - Monitor service quality to meet contractual Service Level Agreements (SLAs). - Coordinate with the Finance department for petty cash and driver payments. - Support business development initiatives and operational projects.</p>

Job Description: Business Development Manager (BD) - Trad Fi Track<br>Region: UAE<br>Job Positioning Responsible for the Business Development and channel construction of Coin W Trad Fi products in the Middle East region, with a focus on advancing the establishment of agency networks and user growth in the Middle East markets, and driving the large-scale implementation of the Trad Fi business.<br>Job Responsibilities<br>Channel Expansion and Management-Responsible for the recruitment, training, and daily management of agents and channel partners for Trad Fi products in target markets-Establish and manage a multi-level agent system, formulate channel incentive policies, and drive agents to continuously bring in valid trading users<br>User Conversion Strategy Execution-Develop differentiated BD promotion plans for different types of user groups (stock users in the crypto circle, traditional forex users, and traditional stock users)-Focus on promoting channel docking in the following directions:a. Crypto KOLs/Community Leaders: Rapidly Activate Trad Fi Trading Through Existing Agent Resourcesb. Forex Introducer Community (MT4/MT5 Vertical): Leverage the product's parity with MT5 to drive mass migrationc. Traditional stock margin trading/private equity institutions: Exploring conversion paths for existing customers<br>Market Intelligence and Competitive Analysis-Track regulatory updates, competing product movements, and changes in user demands in the market, and provide timely feedback to the operations and product teams-Develop a regional BD-specific strategy tailored to the strong short-selling demand in the Middle East market<br>XFN Collaboration-Collaborate with the operations team to design channel-exclusive campaigns (such as trading competitions and rebate incentives) to boost channel engagement-Communicate product requirements from agents and users to the product team, and drive the iteration of Trad Fi features<br>Job Requirements Have sales/agent management experience in the foreign exchange industry (MT4/MT5 brokers) and are familiar with the resources of the foreign exchange agent circle Or have access to channel resources in the traditional stock/ margin financing industry, and understand the trading habits and needs of investor groups Knowledge of the crypto industry<br>Soft Skills Excellent business negotiation and resource integration capabilities, with the ability to independently manage the entire process from channel development to implementation and conversion Have a certain understanding of the crypto regulatory environment and user ecosystem in the Middle East market Strong self-motivation and adaptability to result-oriented performance assessments

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a highly motivated, hands-on Senior Software Engineer (AI Agents &amp; GenAI) to join an enterprise technology team in Dubai.<br> Operating within the Software Engineering Chapter, this role focuses on designing, building, and deploying autonomous AI agent solutions, custom tools/skills, and microservices integrated with enterprise platforms (including Oracle Fusion HCM Cloud).<br> The ideal candidate brings strong backend development experience in Node.<br>js/TypeScript , deep expertise in LLM orchestration (LangChain/LangGraph) , and practical skills in building reliable, multi-step agentic workflows and tool-calling mechanisms from ground up.<br> Key Responsibilities1.<br> AI Agent Development &amp; Orchestration Translate complex business requirements into working AI agent solutions using frameworks like LangChain, LangGraph , or Oracle AI Agent Studio .<br> Design and execute multi-step agentic workflows (sequential, conditional, and parallel agent/tool calls, supervisor-worker patterns, and agent-to-agent handoffs).<br> Implement advanced context management, model selection, caching, and guardrails to optimize for latency, cost, and hallucination reduction.<br> Establish and manage workflow triggers across event-based, schedule-based (cron), webhook-based, and user-initiated execution flows.<br> 2. Prompt Engineering &amp; Custom Tooling Write and refine advanced prompt architecture (system prompts, role-based prompting, few-shot/zero-shot design, chain-of-thought structuring, structured JSON/XML outputs).<br> Build and maintain custom tools, skills, and functions for agents to perform data lookups, calculations, document generation, and external action executions.<br> Protect AI solutions against prompt injection attacks and handle edge-case failures gracefully.<br> 3. Backend Microservices &amp; System Integration Build and maintain scalable backend microservices using Node.<br>js and TypeScript .<br> Integrate AI agents with internal and external REST/SOAP APIs, managing authentication (OAuth, SSO, API Keys), response parsing, retry mechanisms, and error handling.<br> Perform database operations across relational and non-relational database storage layers.<br> Set up and manage version control ( Git ) and CI/CD pipelines for smooth agent and code deployment.<br> 4. Testing, Monitoring &amp; Maintenance Thoroughly test agent behavior, evaluating non-deterministic outputs and edge cases systematically.<br> Set up logging, tracing, and evaluation frameworks for production AI agent monitoring and debugging.<br> Maintain clear architectural, API, and prompt documentation for long-term platform maintainability.<br> Technical Specifications &amp; SkillsCore AI &amp; LLM Stack (Essential) LLM Fundamentals: Solid grasp of tokens, temperature, top_p, streaming data, context windows, and non-deterministic logic.<br> Prompt Engineering &amp; Tools: Expert in structured outputs, function/tool calling, guardrails, and advanced techniques (Chain-of-Thought, RAG / Vector Databases).<br> Agentic Frameworks: Hands-on experience with LangChain , LangGraph , or similar agent frameworks; exposure to MCP (Model Context Protocol).<br> API &amp; Integration: Deep experience with REST/SOAP APIs, webhooks, and secure authentication (OAuth, SSO).<br> Backend &amp; Engineering Stack (Essential) Languages &amp; Architecture: Strong proficiency in Node.<br>js and TypeScript within a Microservices architecture.<br> Databases &amp; DevOps: Experience with Relational and NoSQL databases, Git version control, and CI/CD pipelines.<br> Preferred / Added Advantages Experience with Oracle AI Agent Studio and Oracle Fusion HCM Cloud .<br> Experience building multi-agent systems and supervisor/worker agentic patterns.<br> Familiarity with AI monitoring, observability, and evaluation tools.<br> Qualifications &amp; Experience Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Artificial Intelligence, or a related technical field.<br> Experience: 3–5 years of hands-on experience building LLM-based applications, AI agents, and backend services in production environments.<br> Soft Skills: Strong ownership mindset, analytical troubleshooting skills for AI systems, and excellent technical documentation capabilities.<br></span> </div>

Job Description Director, Shipping & Logistics Location: Abu Dhabi, UAEDepartment: Shipping & Logistics Division: Supply Chain / Commercial / Logistics Reports to: Chief Commercial Officer Level: Director<br>Role Purpose The Director, Shipping & Logistics is responsible for leading Emirates Steel's end-to-end shipping and logistics operations, ensuring the safe, compliant, timely, and cost-effective movement of raw materials and finished goods across domestic and international markets. The role is accountable for developing logistics strategy, overseeing transportation and dispatch, managing port and vessel operations, ensuring trade compliance, optimizing logistics costs, and driving operational excellence. Working closely with Commercial, Supply Chain, Production, Procurement, Finance, HSE, and external logistics partners, the Director ensures uninterrupted plant operations, exceptional customer service, and profitable execution.<br>Key Responsibilities Logistics Strategy Develop and execute the company's shipping and logistics strategy aligned with business objectives. Build a resilient and efficient logistics operating model supporting both domestic and export operations. Drive continuous improvement initiatives to enhance service levels while reducing logistics costs. Inbound & Outbound Logistics Ensure uninterrupted inbound supply of raw materials. Manage timely and efficient dispatch of finished products. Optimize yard operations, dispatch planning, and transportation capacity. Transportation & Freight Management Develop transportation sourcing and contracting strategies. Lead negotiations with carriers, shipping lines, freight forwarders, and logistics partners. Monitor freight costs, transport performance, and market competitiveness. Support chartering activities while minimizing demurrage and operational delays. Port & Vessel Operations Oversee loading, dispatch, port coordination, and vessel operations. Manage relationships with port authorities, terminal operators, vessel agents, and surveyors. Improve loading productivity and reduce cargo damage, detention, and operational disruptions. Shipping Documentation & Trade Compliance Ensure accurate preparation and management of all export and shipping documentation. Maintain full compliance with customs regulations, trade controls, and export requirements. Protect revenue by minimizing documentation errors and shipment delays. Logistics Governance Establish logistics governance, reporting, and end-to-end shipment visibility. Develop KPI dashboards covering cost, OTIF, claims, service levels, and provider performance. Ensure robust internal controls and compliance across logistics operations. Cross-Functional Planning Participate in S&OP planning. Align logistics capabilities with production, sales, inventory, and customer commitments. Provide logistics risk analysis and capacity planning recommendations. Cost Management & Vendor Performance Own the Shipping & Logistics budget. Deliver measurable cost savings through optimization initiatives. Manage cargo claims, insurance recoveries, and service provider performance reviews. Leadership & Capability Building Build and develop a high-performing logistics organization. Drive succession planning, capability development, and Emiratization initiatives. Strengthen in-house logistics expertise while reducing dependency on outsourced activities. Health, Safety & Business Continuity Promote a strong safety culture across logistics operations. Ensure compliance with HSE, customs, regulatory, and contractual requirements. Lead logistics continuity planning during operational disruptions and crisis situations. Key Performance Indicators (KPIs) Freight cost optimization Logistics cost vs. budget OTIF (On-Time In-Full) delivery performance Dispatch adherence Vessel readiness Documentation accuracy Customs compliance Claims recovery Shipment visibility Provider performance Safety performance Emiratization achievement Employee capability development<br>Qualifications Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or a related discipline. Postgraduate qualification or relevant professional certification is advantageous.<br>Experience Minimum 12 years of experience in shipping, logistics, transportation, freight, or industrial supply chain. Strong background within steel, metals, heavy industry, or similarly complex manufacturing environments. Experience across domestic transport, export logistics, port operations, customs, trade compliance, shipping documentation, and logistics service provider management. Proven leadership experience managing large cross-functional logistics operations.<br>Key Competencies Leadership Strategic Thinking Learning Agility Building High-Performing Teams Leading Change Emotional Intelligence Customer Focus Talent Development Functional Shipping Documentation Trade Compliance & Customs Freight & Chartering Port & Terminal Operations Road, Container & Breakbulk Logistics Claims Management Logistics Analytics & KPI Management Business Continuity & Crisis Management Key Stakeholders Internal Chief Commercial Officer Commercial & Sales Supply Chain Planning Production Procurement Finance HSELegal ITCustomer Service External Shipping Lines Port Authorities Freight Forwarders Customs Agents Transport Companies Surveyors Insurance Providers Customers and Project Stakeholders<br>Working Environment This role is primarily office-based but requires frequent presence across manufacturing sites, storage yards, dispatch areas, and port facilities. Regular site visits, operational inspections, contractor engagement, and participation in critical shipping operations are expected. Compliance with all HSE and PPE requirements is mandatory.