Active Directory Jobs - Abu Dhabi UAE

<p>We are seeking a dedicated and skilled IT Support / IT Engineer (Level 1 or 2) to provide technical assistance and support to end-users while ensuring the smooth operation of IT systems and services. The role will report directly to Network and System Engineers, assisting them in maintaining IT infrastructure and resolving day-to-day technical issues. 1. Provide first- and second-level technical support to end-users (hardware, software, network, and application issues). 2. Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment. 3. Support operating systems (Windows, Mac, Linux) and standard business applications. 4. Escalate unresolved issues to Network and System Engineers for higher-level support. 5. Assist in user account management (Active Directory, email, access permissions). 6. Monitor system performance and network connectivity to ensure uptime. 7. Maintain accurate records of support requests and resolutions in ticketing systems. 8. Support IT asset inventory management and ensure proper documentation. 9. Assist in system updates, patches, and security compliance under senior engineers guidance.</p><p>1. Bachelors degree / diploma in Computer Science, IT, or related field. 2. Strong knowledge of desktop operating systems, MS Office Suite, and networking basics. 3. Familiarity with Active Directory, DNS, DHCP, and Office 365 support. 4. Experience with ticketing systems and ITIL practices is a plus. 5. Excellent communication and problem-solving skills. Ability to work under the supervision of Network and System Engineers and collaborate with team members.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Windows Server patching aligned to WSUS/SCCM policies and CIS Benchmarks, Active Directory security hardening (privileged access management, Kerberos), GPO-based security baseline enforcement across 10,000+ endpoints. Oversee Windows Server patch management (WSUS/SCCM); implement Active Directory security hardening (privileged access, Kerberos policies); use Group Policy and other tools to enforce security baselines across enterprise endpoints; ensure timely OS and application patch deployment to maintain compliance. responsible for maintaining Windows server environments, applying regular security updates, and enforcing standard security configurations. The administrator manages patch deployment at scale, supports identity and access controls, and ensures systems remain compliant with internal security policies. Suitable candidates should have hands-on Windows server experience and be comfortable managing large enterprise environments.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft 365 Certified: Security Administrator Associate Experience: 8-10 years</p></li></ul><p></p></section>

<p>We are looking for a Security-Focused IT Administrator who understands that infrastructure is the frontline of cyber defense. You will not just manage servers and networks - you will harden, monitor, secure, and fortify them against evolving threats.<br> You will be responsible for the confidentiality, integrity, and availability of our systems. This means securing VMware ESXi against hypervisor attacks, hardening Active Directory against privilege escalation, locking down Veeam backups against ransomware, and continuously monitoring for threats using SentinelOne and Microsoft 365. </p><br><p>✅Secure and harden VMware ESXi, Windows Server, and Active Directory environments ✅ Manage endpoint security using SentinelOne (EDR/XDR) and respond to security incidents ✅ Protect backup infrastructure using Veeam with ransomware-resilient strategies ✅ Implement Microsoft 365 security controls (MFA, Conditional Access, Defender, Zero Trust) ✅ Manage identity and access security (GPO, LAPS, privileged access controls) ✅ Configure and secure networks, firewalls, VLANs, and security monitoring ✅ Perform vulnerability management, patching, and security assessments ✅ Support incident response, threat investigation, and security documentation </p><p><strong>Desired Candidate Profile</strong></p><p>� VMware ESXi security hardening � Windows Server & Active Directory security � Veeam Backup & Recovery � SentinelOne or similar EDR solutions � Microsoft 365 Security & Entra ID � Networking security concepts (Firewall, VLAN, IDS/IPS, Zero Trust) <br>Preferred Certifications: ⭐ CompTIA Security+ ⭐ CISSP / CISM / CEH ⭐ AZ-500 / SC-300 ⭐ VCP / VMCE ⭐ CCNA / Fortinet / Palo Alto certifications </p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're hiring a <strong>Desktop Support Engineer</strong> to provide first- and second-line IT support to end users at our office. You'll handle hardware/software troubleshooting, device setup, and general end-user technical support to keep our teams productive.</p><p>Key Responsibilities</p><ul><li><p>Provide desk-side and remote support for laptops, desktops, printers, and peripherals</p></li><li><p>Install, configure, and maintain Windows/macOS operating systems and standard business applications</p></li><li><p>Manage user accounts, permissions, and access via Active Directory / Google Workspace / M365</p></li><li><p>Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN) for end users</p></li><li><p>Set up new hire equipment and manage IT asset lifecycle (issue, return, disposal)</p></li><li><p>Log, track, and resolve tickets within SLA using [ticketing system]</p></li><li><p>Escalate unresolved issues to Level 2/3 support or vendors as needed</p></li><li><p>Maintain documentation of common issues and resolutions (knowledge base)</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>[2–4] years of experience in desktop/end-user IT support</p></li><li><p>Strong knowledge of Windows 10/11 (macOS a plus), Microsoft Office/365, basic networking</p></li><li><p>Experience with ticketing tools (ServiceNow, Freshservice, Zendesk, or similar)</p></li><li><p>Good communication and customer service skills — comfortable working directly with non-technical staff</p></li><li><p>Basic hardware troubleshooting (RAM, HDD/SSD swaps, peripherals)</p></li><li><p>Certifications such as CompTIA A+, ITIL Foundation are a plus</p></li><li><p>English proficiency [add local language requirement if applicable]</p></li></ul><p>What We Offer</p><ul><li><p>[Salary/benefits — health insurance, transport, etc.]</p></li><li><p>Career growth path toward Systems Administration / Network Engineering</p></li><li><p>Supportive, collaborative IT team environment</p></li></ul><p></p></section>

<p><strong>Active Directory Administration</strong></p><ul><li><p>Administer and maintain Domain Controllers, (OUs) & User and Group Management</p></li><li><p>Monitor and troubleshoot Active Directory replication and authentication issues.</p></li><li><p>Conduct routine AD health checks and maintenance activities.</p></li><li><p>Support domain security hardening and compliance initiatives.</p></li><li><p>Experience with Azure AD / Microsoft Entra ID is a plus.</p></li></ul><p><strong>Group Policy Management</strong></p><ul><li><p>Design, implement, and manage Group Policy Objects (GPOs).</p></li><li><p>Implement security policies and system restrictions using GPOs.</p></li></ul><p><strong>Enterprise Veeam Backup Administration</strong></p><ul><li><p>Administer and manage Enterprise Veeam Backup & Replication infrastructure.</p></li><li><p>Conduct restores testing and disaster recovery exercises and optimize backup performance.</p></li><li><p>Manage backup repositories, retention policies, and storage utilization.</p></li></ul><p><strong>Infrastructure Support & Monitoring</strong></p><ul><li><p>Monitor server Domain Controller & Backup infrastructure availability and performance.</p></li><li><p>Provide Level 2 / Level 3 technical support for infrastructure-related incidents.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Certification –</strong></p><p>Bachelor’s degree in computer science, Information Technology, Engineering, or related field.</p><p>Minimum 5+ years of experience in System Administration or Infrastructure Support roles.</p><ul><li><p>Microsoft Certified: Azure Administrator Associate or equivalent Microsoft certifications</p></li><li><p>Veeam Certified Engineer (VMCE)</p></li></ul><p><strong>Qualifications</strong></p><p><strong>Knowledge and Skills</strong></p><ul><li><p>Microsoft Active Directory</p></li><li><p>Group Policy Objects (GPOs)</p></li><li><p>Windows Server Administration</p></li><li><p>Veeam Backup & Replication</p></li><li><p>Understanding of backup and disaster recovery concepts.</p></li><li><p>Knowledge of infrastructure security best practices.</p></li><li><p>Basic PowerShell scripting knowledge is an advantage.</p></li><li><p>Familiarity with virtualization and storage technologies.</p></li></ul><p><strong>Skills</strong></p><ul><li><p>Strong troubleshooting and analytical skills.</p></li><li><p>Good problem-solving and incident management capabilities.</p></li><li><p>Effective communication and technical documentation skills.</p></li><li><p>Ability to work independently and as part of a team.</p></li><li><p>Strong organizational and time management skills.</p></li><li><p>Ability to manage multiple tasks in a dynamic environment.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, implement, and manage on-premise server infrastructure. Administer Active Directory, DNS, DHCP, and Group Policies. Manage backup and recovery systems (e.g., Veeam, Acronis). Handle email server management (Microsoft Exchange on-prem). Perform system monitoring, patching, and hardening to ensure optimal performance and security. Lead incident response and troubleshoot complex infrastructure issues. Maintain comprehensive documentation and manage IT assets. Collaborate with internal teams to support IT projects and system upgrades. Ensure compliance with company and industry IT standards and policies.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Operating Systems: Windows Server (2016, 2019, 2022); Linux (RHEL, CentOS, Ubuntu – intermediate level). Virtualization: VMware vSphere / Microsoft Hyper-V. Monitoring Tools: Zabbix, PRTG, Nagios. Scripting: PowerShell and Bash. ITSM Tools: Familiarity with ServiceNow or ManageEngine.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Support and maintain MES systems including Meridium APM Framework, Hydrocarbon Accounting, Well Back Allocation, Utility Balance and Energy Balance, Predictive Emissions Monitoring System (PEMS), Honeywell PHD, Uniformance, Excel Companion, and LIMS.</p></li><li><p>Perform MES system infrastructure maintenance and administrative activities.</p></li><li><p>Support system upgrades, service pack installations, data loading, and application integration activities.</p></li><li><p>Manage application access authorization and user requirements.</p></li><li><p>Perform data model enhancements, application configuration, customization, enhancements, and issue resolution.</p></li><li><p>Support PHD data access using OPC clients and resolve integration issues with business systems.</p></li><li><p>Coordinate with vendors and support enterprise-level MES solutions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong knowledge of SQL Server, ASP NET, VB NET, SSRS Reporting, IIS, Active Directory, and application security.</p></li><li><p>Experience in data integration and enterprise MES solutions.</p></li><li><p>Oil and Gas domain experience preferred.</p></li><li><p>Bachelor's degree in a relevant field.</p></li><li><p>Excellent communication skills.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Managing Windows and Linux server environments, including installation, patching, hardening, monitoring, and troubleshooting. Administering Active Directory, Group Policy, DNS, DHCP, file servers, user access controls, and privileged accounts. Managing storage infrastructure including SAN/NAS, iSCSI, RAID, redundancy, performance monitoring, and backup integration for clinical systems. Supporting backup, disaster recovery, and data protection activities, including scheduled backups, EMR/database restoration testing, backup verification, and DR documentation. Managing PKI and certificate services, including internal certificates, OpenSSL certificate creation, SSL renewal, RADIUS authentication, and certificate lifecycle management. Supporting enterprise Wi-Fi infrastructure, including WPA2/WPA3 Enterprise, RADIUS authentication, certificate-based access, VLAN assignment, and secure wireless access controls. Managing network infrastructure including switches, VLANs, trunk/access ports, STP/RSTP, loop prevention, redundant uplinks, firewall connectivity, VPN, and failover testing. Monitoring IT systems and responding to incidents, alerts, security issues, system failures, and performance problems. Maintaining IT documentation, asset inventory, network diagrams, backup reports, restoration test evidence, and audit compliance records.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Windows Server, Linux Server, Active Directory, Group Policy, DNS, DHCP, file server, patching, and server hardening. Storage technologies such as SAN, NAS, iSCSI, RAID, storage redundancy, and performance monitoring. Backup and disaster recovery solutions, including EMR/database backup, restoration testing, backup reporting, and disaster recovery documentation. PKI and certificate management, including SSL certificates, internal certificates, OpenSSL, RADIUS, and certificate lifecycle management. Enterprise wireless infrastructure, including RADIUS-based authentication, certificate-based Wi-Fi, VLANs, and access control. Networking concepts including managed switches, VLANs, STP/RSTP, redundant uplinks, loop prevention, firewall basics, VPN, and network troubleshooting.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>We are seeking a highly skilled L3 Technical Specialist with primary expertise in Microsoft Power Platform administration, including Power Apps and Power Automate. The ideal candidate must also demonstrate strong proficiency in Microsoft 365 Copilot admin, agents, Viva Suite, and modern workplace automation, with the ability to design, manage, and optimize enterprise‑scale productivity solutions. Additionally, as secondary skills, the candidate should have Working knowledge of broader Microsoft 365 Messaging and Collaboration services, including Microsoft Exchange (on‑premises and Exchange Online), Microsoft Teams, SharePoint Online, Hybrid Active Directory (AD/Azure AD), Microsoft Information Protection (MIP), Microsoft Defender, Enterprise Vault, and Microsoft licensing.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.</p></li><li><p>Minimum of 5 years of progressive experience in Microsoft 365 administration and development, with at least 3 years focused on the Power Platform.</p></li><li><p>Holds advanced Microsoft certifications such as MCSE: Productivity Solutions Expert, Power Platform Solution Architect Expert, or equivalent.</p></li><li><p>Proven track record of successfully designing and deploying enterprise-level M365 and Power Platform solutions.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><h3><span ><strong>Job Purpose</strong></span></h3><div>The<strong> IT Support Specialist </strong>is responsible for providing first- and second-level technical support to ensure the stability, security, and efficiency of the company’s IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day-to-day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.</div></div><div>&nbsp;</div><div><strong>Responsibilities:</strong></div><ul><li>Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.</li><li>Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues, ensuring minimal downtime.</li><li>Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as needed.</li><li>Install, update, and configure software applications. Resolve software compatibility issues and ensure proper software licensing.</li><li>Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.</li><li>Manage Active Directory objects, such as user accounts, groups, and organizational units.</li><li>Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.</li><li>Keep in touch with the ISP supplier in case of internet connection dysfunctions.</li><li>Respond in due time to incidents and ensure there are no violations regarding SLA.</li><li>Install, update, and configure software applications on Windows and Linux platforms.</li><li>Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.</li><li>Document solutions to common problems and maintain a knowledge base for internal use. Share knowledge and best practices with team members to foster a collaborative environment.</li><li>Stay updated with the latest industry trends, technologies, and certifications. Actively pursue relevant training and certifications to enhance skills and contribute to the team's success.</li></ul><div><strong>Requirements:</strong></div><ul><li>Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.</li><li>Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and network troubleshooting.</li><li>Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting. Experience with MCSA-level tasks such as server setup, maintenance, and security.</li><li>Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, system updates, shell scripting, and basic system configuration.</li><li>Familiarity with virtualization technologies such as VMware or Hyper-V. Understanding of virtual machines, snapshots, and resource management.</li><li>Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.</li><li>A customer-centric approach with a positive attitude. Ability to interact professionally with users at all levels and provide effective support.</li><li>Ability to work effectively as part of a team, collaborating with other IT specialists and cross-functional teams. Willingness to share knowledge and contribute to team success.</li><li>Ability to document processes, solutions, and user guides in a clear and organized manner. Experience with helpdesk or ticketing systems is a plus.</li><li>Availability to work shifts (including nights, weekends, legal holidays).</li></ul><div>&nbsp;</div><div><em>Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team and contribute to the success of ARRISE!</em></div><div>&nbsp;</div><div><div><strong>About Us</strong>:</div><div>&nbsp;</div><div><strong>ARRISE </strong>is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver. This role is with the ARRISE.</div><div>&nbsp;</div><div>#LI-ME1 #LI-ONSITE</div></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><h3><span ><strong>Job Purpose</strong></span></h3><div>The<strong> IT Support Specialist </strong>is responsible for providing first- and second-level technical support to ensure the stability, security, and efficiency of the company’s IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day-to-day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.</div></div><div>&nbsp;</div><div><strong>Responsibilities:</strong></div><ul><li>Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.</li><li>Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues, ensuring minimal downtime.</li><li>Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as needed.</li><li>Install, update, and configure software applications. Resolve software compatibility issues and ensure proper software licensing.</li><li>Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.</li><li>Manage Active Directory objects, such as user accounts, groups, and organizational units.</li><li>Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.</li><li>Keep in touch with the ISP supplier in case of internet connection dysfunctions.</li><li>Respond in due time to incidents and ensure there are no violations regarding SLA.</li><li>Install, update, and configure software applications on Windows and Linux platforms.</li><li>Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.</li><li>Document solutions to common problems and maintain a knowledge base for internal use. Share knowledge and best practices with team members to foster a collaborative environment.</li><li>Stay updated with the latest industry trends, technologies, and certifications. Actively pursue relevant training and certifications to enhance skills and contribute to the team's success.</li></ul><div><strong>Requirements:</strong></div><ul><li>Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.</li><li>Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and network troubleshooting.</li><li>Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting. Experience with MCSA-level tasks such as server setup, maintenance, and security.</li><li>Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, system updates, shell scripting, and basic system configuration.</li><li>Familiarity with virtualization technologies such as VMware or Hyper-V. Understanding of virtual machines, snapshots, and resource management.</li><li>Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.</li><li>A customer-centric approach with a positive attitude. Ability to interact professionally with users at all levels and provide effective support.</li><li>Ability to work effectively as part of a team, collaborating with other IT specialists and cross-functional teams. Willingness to share knowledge and contribute to team success.</li><li>Ability to document processes, solutions, and user guides in a clear and organized manner. Experience with helpdesk or ticketing systems is a plus.</li><li>Availability to work shifts (including nights, weekends, legal holidays).</li></ul><div>&nbsp;</div><div><em>Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team and contribute to the success of ARRISE!</em></div><div>&nbsp;</div><div><div><strong>About Us</strong>:</div><div>&nbsp;</div><div><strong>ARRISE </strong>is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver. This role is with the ARRISE.</div><div>&nbsp;</div><div>#LI-ME1 #LI-ONSITE</div></div><p></p></section>

<ul><li><p>Strong experience with <strong>Windows Server, Active Directory, DNS, DHCP, Group Policy, VMware/Hyper-V, and HCI</strong>.</p></li><li><p>Hands-on experience with <strong>FortiGate firewalls, VPNs, LAN/WAN, VLANs, switches, routers, and Wi-Fi</strong>.</p></li><li><p>Experience in <strong>site networking, IT infrastructure configuration, installation, maintenance, and troubleshooting</strong> for offices and project sites.</p></li><li><p>Experience in planning and deploying <strong>servers, network infrastructure, firewalls, Wi-Fi, CCTV, access control, IP phones, and Internet connectivity</strong> for new and existing sites.</p></li><li><p>Strong knowledge of <strong>cybersecurity, endpoint security, patching, access control, and incident response</strong>.</p></li><li><p>Experience managing <strong>Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and email security</strong>.</p></li><li><p>Experience with <strong>backup, disaster recovery, QNAP/Synology/WD NAS, Proofpoint/Vircom</strong>, and data recovery.</p></li><li><p>Knowledge of <strong>ERP systems, SQL, Crystal Reports, IIS, SSL, DNS, and business applications</strong>.</p></li><li><p>Experience with <strong>IP telephony, CCTV, access control, biometric systems, and video conferencing</strong>.</p></li><li><p>Strong end-user support, troubleshooting, onboarding/offboarding, and IT asset-management skills.</p></li><li><p>Experience coordinating with <strong>IT vendors, contractors, telecom providers, and service providers</strong>.</p></li><li><p>Strong documentation, communication, analytical, and problem-solving skills.</p></li><li><p>Relevant <strong>Microsoft, Fortinet, VMware, Cisco, or CompTIA certifications</strong> are an advantage.</p></li><li><p><strong>UAE experience and UAE driving license are preferred.</strong></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree or Diploma in <strong>Information Technology, Computer Science, or a related field</strong>.</p></li><li><p>Minimum <strong>5 years of hands-on IT infrastructure/system administration experience</strong>.</p></li><li><p>Strong hands-on experience with:</p><ul><li><p>Microsoft 365 / Office 365</p></li><li><p>Active Directory & DNS</p></li><li><p>Windows Server</p></li><li><p>VMware / Hyper-V / HCI</p></li><li><p><strong>FortiGate Firewall</strong></p></li><li><p>LAN/WAN, VLAN, switches, routers & Wi-Fi</p></li><li><p><strong>QNAP / Synology / WD NAS</strong></p></li><li><p>Backup & Disaster Recovery</p></li><li><p>ERP systems</p></li><li><p><strong>Vircom / Proofpoint Email Security</strong></p></li><li><p>Grandstream IP Telephony</p></li><li><p>CCTV, NVR/DVR & Access Control</p></li><li><p><strong>Matrix COSEC/APTA</strong></p></li><li><p>IIS & SSL</p></li><li><p>IT Service Management</p></li></ul></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p><strong>Technical Support &amp; Troubleshooting:</strong> Provide first-line technical support via phone, email, chat, and in-person. Diagnose and resolve hardware, software, and network issues. Escalate complex problems while maintaining ticket ownership. Install and configure Windows/macOS and business applications like Microsoft 365.</p></li><li><p><strong>Customer Service &amp; Communication:</strong> Act as the primary point of contact for IT inquiries. Document all support requests and resolutions in the ticketing system. Provide regular updates to users and build strong, positive professional relationships.</p></li><li><p><strong>System &amp; User Administration:</strong> Assist with user account management, including creation, disabling, and permission changes in Active Directory/Microsoft 365. Configure new workstations and peripheral equipment. Perform basic network troubleshooting (connectivity, VPN, Wi-Fi).</p></li><li><p><strong>IT Asset Management:</strong> Maintain accurate inventory of all IT hardware and software. Assist in the procurement process for new equipment and licenses.</p></li><li><p><strong>Documentation &amp; Knowledge Base:</strong> Create and update technical documentation and how-to guides. Contribute to the IT knowledge base to improve team efficiency and enable user self-service.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p><strong>Education:</strong> Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).</p></li><li><p><strong>Experience:</strong> Proven experience in an IT support or help desk role.</p></li><li><p><strong>Technical Skills:</strong> Strong knowledge of Microsoft Windows 10/11 and Microsoft 365 administration. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN). Understanding of Active Directory and Group Policy.</p></li><li><p><strong>Soft Skills:</strong> Excellent problem-solving and analytical skills. Outstanding customer service and interpersonal skills, with the ability to explain technical concepts to non-technical users. Ability to work effectively both independently and as part of a team.</p></li><li><p><strong>Preferred Qualifications:</strong></p><ul><li><p>Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).</p></li><li><p>Experience supporting cybersecurity products (e.g., Antivirus, EDR).</p></li><li><p>Relevant certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator Associate, ITIL Foundation) are a plus.</p></li></ul></li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Provide primary and secondary level of support (L1 and L2) for all hardware<br>and software inquiries.<br>&nbsp;</p></li><li><p>Troubleshoot laptops (Windows &amp; macOS), workstations, and mobile<br>devices.<br>&nbsp;</p></li><li><p>Provide end-user assistance for the Learning Management System (LMS) and<br>Student Information System (SIS), including course access, user enrollment<br>issues, and portal navigation.<br>&nbsp;</p></li><li><p>Manage the full lifecycle of campus devices, including imaging, software<br>deployment, patch management, and security updates.<br>&nbsp;</p></li><li><p>Support enterprise productivity suites and specialized engineering software<br>for research and teaching.<br>&nbsp;</p></li><li><p>Maintain and troubleshoot on-site audio-visual equipment.<br>&nbsp;</p></li><li><p>Support basic network connectivity tasks, including Wi-Fi troubleshooting,<br>VPN configuration, and Active Directory user management.<br>&nbsp;</p></li><li><p>Create user guides, runbooks, and KB articles.<br>&nbsp;</p></li><li><p>Track and manage all requests in the ticketing system through to resolution,<br>ensuring clear communication to stakeholders.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology or a related field is a plus.</p></li><li><p>2-4 years of experience in a technical support or helpdesk environment.</p></li><li><p>CompTIA A+, Network+, or similar foundational IT certifications are highly desirable.</p></li><li><p>Familiarity with Windows and macOS operating systems and common productivity software (e.g., Microsoft Office Suite).</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Lead Infrastructure &amp; Cloud Security Engineer</p><p>Location: Abu Dhabi, UAE</p><p>Job Purpose:</p><p>The Lead Infrastructure &amp; Cloud Security Engineer is responsible for designing, implementing, securing, and</p><p>managing the organization's IT infrastructure, cloud platforms, network security, and cybersecurity operations.</p><p>The role ensures the availability, integrity, confidentiality, and resilience of enterprise systems while supporting</p><p>business objectives through secure and scalable technology solutions.</p><p>Key Responsibilities:</p><p>Infrastructure &amp; Cloud Management:</p><ul><li><p>Lead the design, implementation, and maintenance of on-premises and cloud infrastructure</p></li></ul><p>environments.</p><ul><li><p>Manage hybrid infrastructure, including servers, virtualization platforms, storage, backup, and disaster</p></li></ul><p>recovery solutions.</p><ul><li><p>Ensure high availability, performance, scalability, and security of enterprise systems.</p></li><li><p>Support cloud adoption, migration, and optimization initiatives.</p></li></ul><p>Cyber Security &amp; Security Operations:</p><ul><li><p>Develop and implement cybersecurity controls, standards, and best practices.</p></li><li><p>Monitor and respond to security incidents, threats, and vulnerabilities.</p></li><li><p>Conduct security assessments, risk analysis, and remediation activities.</p></li><li><p>Manage endpoint protection, threat detection, SIEM, and security monitoring solutions.</p></li><li><p>Lead incident response and security investigations.</p></li></ul><p>Network Security:</p><ul><li><p>Design and maintain secure network architectures.</p></li><li><p>Manage firewalls, VPNs, network segmentation, and remote access solutions.</p></li><li><p>Ensure secure connectivity across on-premises and cloud environments.</p></li><li><p>Implement security hardening and network security best practices.</p></li></ul><p>Identity &amp; Access Management:</p><ul><li><p>Manage Active Directory, Entra ID (Azure AD), and Identity &amp; Access Management solutions.</p></li><li><p>Implement access controls, privileged access management, MFA, and conditional access policies.</p></li><li><p>Ensure compliance with security and access governance requirements.</p></li></ul><p>Governance, Risk &amp; Compliance:</p><ul><li><p>Support compliance initiatives aligned with ISO 27001, NIST, CIS Controls, and industry standards.</p></li><li><p>Conduct security audits, vulnerability assessments, and risk management activities.</p></li><li><p>Develop and maintain security policies, procedures, and documentation.</p></li></ul><p>Leadership &amp; Stakeholder Management</p><ul><li><p>Provide technical leadership and guidance to infrastructure and security teams.</p></li><li><p>Collaborate with internal stakeholders, vendors, and business units.</p></li><li><p>Lead infrastructure and security-related projects and initiatives.</p></li><li><p>Prepare technical reports, recommendations, and executive updates.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Qualifications:</p><ul><li><p>Bachelor's Degree in Computer Science, Information Technology, Cyber Security, or a related field.</p></li><li><p>8+ years of experience in Infrastructure, Cloud, Network Security, and Cyber Security.</p></li><li><p>3+ years of experience in a Lead or Senior Engineer role.</p></li><li><p>Strong experience with hybrid infrastructure environments (On-Premises and Cloud).</p></li><li><p>Hands-on experience with Azure, AWS, or GCP and cloud security best practices.</p></li><li><p>Strong knowledge of Network Security, Firewalls, VPNs, Routing, Switching, and Security Architecture.</p></li><li><p>Experience with enterprise security technologies such as Palo Alto, Fortinet, Cisco, Microsoft Defender,</p></li></ul><p>CrowdStrike, SentinelOne, Splunk, or Microsoft Sentinel.</p><ul><li><p>Strong experience with Active Directory, Entra ID (Azure AD), Microsoft 365, VMware/Hyper-V, and</p></li></ul><p>Identity &amp; Access Management.</p><ul><li><p>Experience in Security Operations, Incident Response, Vulnerability Management, and Risk Assessment.</p></li><li><p>Knowledge of ISO 27001, NIST, CIS Controls, and security compliance frameworks.</p></li><li><p>Excellent leadership, stakeholder management, troubleshooting, and communication skills.</p></li></ul><p>Preferred Certifications:</p><ul><li><p>CISSP, CCSP, CISM, CEH</p></li><li><p>Azure Security Engineer (AZ-500)</p></li><li><p>AWS Security Specialty</p></li><li><p>CCNP Security / PCNSE / Fortinet NSE</p></li></ul><p>Key Competencies:</p><ul><li><p>Infrastructure &amp; Cloud Architecture</p></li><li><p>Cyber Security Operations</p></li><li><p>Network Security</p></li><li><p>Security Risk Management</p></li><li><p>Identity &amp; Access Management</p></li><li><p>Incident Response</p></li><li><p>Leadership &amp; Team Management</p></li><li><p>Vendor &amp; Stakeholder Management</p></li><li><p>Problem Solving &amp; Decision Making</p></li><li><p>Communication &amp; Presentation Skills</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li><li><p>Support digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programs</p></li><li><p>Ensure compliance with UAE data protection and government information security regulations</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul><p><br></p></li></ul><p></p></section>

<ul><li><p><em>Provide first-level support for IT incidents and service requests</em></p></li><li><p><em>Log and track issues using ITSM tools (e.g., ManageEngine)</em></p></li><li><p><em>Troubleshoot hardware, software, and network issues</em></p></li><li><p><em>Support users with system access, VPN, and email issues</em></p></li><li><p><em>Install and configure desktops, laptops, and printers</em></p></li><li><p><em>Escalate unresolved issues to relevant IT teams</em></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><em>Minimum of 2 years of experience in IT support/help desk</em></p></li><li><p><em>Bachelor’s degree or diploma in IT or related field</em></p></li><li><p><em>Good knowledge of Windows OS and Microsoft Office</em></p></li><li><p><em>Basic networking knowledge</em></p></li><li><p><em>Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage</em></p></li><li><p><em>Experience with ITSM tools (ManageEngine, ServiceNow, etc.)</em></p></li><li><p><em>Knowledge of Active Directory (user management)</em></p></li></ul>

<ul><li><p>Design, implement, and manage on-premise server infrastructure. Administer Active Directory, DNS, DHCP, and Group Policies. Manage backup and recovery systems (e.g., Veeam, Acronis). Handle email server management (Microsoft Exchange on-prem). Perform system monitoring, patching, and hardening to ensure optimal performance and security. Lead incident response and troubleshoot complex infrastructure issues. Maintain comprehensive documentation and manage IT assets. Collaborate with internal teams to support IT projects and system upgrades. Ensure compliance with company and industry IT standards and policies.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Operating Systems: Windows Server (2016, 2019, 2022); Linux (RHEL, CentOS, Ubuntu – intermediate level). Virtualization: VMware vSphere / Microsoft Hyper-V. Monitoring Tools: Zabbix, PRTG, Nagios. Scripting: PowerShell and Bash. ITSM Tools: Familiarity with ServiceNow or ManageEngine.</p></li></ul>

<ul><li><p>Provide first-level support for IT incidents and service requests</p></li><li><p>Log and track issues using ITSM tools (e.g., ManageEngine)</p></li><li><p>Troubleshoot hardware, software, and network issues</p></li><li><p>Support users with system access, VPN, and email issues</p></li><li><p>Install and configure desktops, laptops, and printers</p></li><li><p>Escalate unresolved issues to relevant IT teams</p></li><li><p>Ensure adherence to SLA timelines</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum of 2 years of experience in IT support/help desk</p></li><li><p>Good knowledge of Windows OS and Microsoft Office</p></li><li><p>Basic networking knowledge</p></li><li><p>Strong communication and customer service skills</p></li><li><p>Bachelor’s degree or diploma in IT or related field</p></li><li><p>Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage.</p></li><li><br></li><li><p>Experience with ITSM tools (ManageEngine, ServiceNow, etc.)</p></li><li><p>Knowledge of Active Directory (user management)</p></li><li><p>ITIL Foundation (preferred)</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Act as first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person</p></li><li><p>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals for staff</p></li><li><p>Set up and manage user accounts, email, and access permissions under IT policy guidance</p></li><li><p>Troubleshoot hardware, software, operating system, and connectivity issues, escalating complex problems to the System Administrator</p></li><li><p>Support video conferencing, meeting room AV equipment, and collaboration tools used for internal and inter-agency coordination</p></li><li><p>Maintain IT asset inventory (hardware, software licenses, warranties) and track service requests/tickets</p></li><li><p>Assist with onboarding/offboarding of staff — provisioning equipment, accounts, and access</p></li><li><p>Perform routine maintenance: software updates, antivirus checks, backups verification on end-user devices</p></li><li><p>Follow and help enforce IT security policies (password practices, device encryption, phishing awareness) in line with UAE government cybersecurity standards</p></li><li><p>Document recurring issues and solutions to build a internal knowledge base</p></li><li><p>Coordinate with vendors for repairs, replacements, and warranty claims</p></li><li><p>Support IT rollouts and digital initiatives tied to CCAO citizen service programs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Diploma or Bachelor's degree in IT, Computer Science, or related field</p></li><li><p>1–4 years' experience in IT support/helpdesk role, government sector experience a plus</p></li><li><p>Working knowledge of Windows/macOS, Microsoft 365, Active Directory (user-level administration), and basic networking (LAN/Wi-Fi/VPN troubleshooting)</p></li><li><p>Familiarity with ticketing systems (e.g., ServiceNow, Freshservice, or similar)</p></li><li><p>Basic understanding of cybersecurity hygiene and UAE government IT compliance expectations</p></li><li><p>CompTIA A+/Network+ or equivalent certification preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong customer service orientation and patience with non-technical staff</p></li><li><p>Quick, methodical troubleshooting under time pressure</p></li><li><p>Good communication skills, especially explaining technical issues simply</p></li><li><p>Reliability, discretion, and attention to confidentiality (handling government/citizen-related data and devices)</p></li><li><p>Team player, comfortable escalating issues appropriately</p></li></ul><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Implement and manage <strong>cybersecurity controls</strong>&nbsp;across IT and OT environments</p></li><li><p>Monitor and respond to threats using <strong>SIEM, firewalls, IDS/IPS, and EDR tools</strong></p></li><li><p>Perform <strong>vulnerability assessments, risk analysis, and incident response</strong></p></li><li><p>Secure <strong>industrial systems (ICS/SCADA)</strong>&nbsp;and OT networks</p></li><li><p>Design and maintain <strong>network infrastructure</strong>&nbsp;(routers, switches, firewalls)</p></li><li><p>Ensure compliance with <strong>ISO 27001, NIST, IEC 62443</strong>&nbsp;standards</p></li><li><p>Manage <strong>endpoint security, patching, antivirus, and backups</strong></p></li><li><p>Support and deliver <strong>cybersecurity and network projects</strong></p></li><li><p>Troubleshoot network and security issues</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong experience in <strong>cybersecurity + network engineering</strong></p></li><li><p>Familiar with <strong>Active Directory, patching, virtualization (VMware)</strong></p></li><li><p>Hands-on with <strong>Cisco networking (routing, switching, firewalls)</strong></p></li><li><p>Knowledge of protocols: <strong>VLAN, OSPF, EIGRP, STP, DNS, IPv4/IPv6</strong></p></li><li><p>Experience with tools like <strong>SIEM, Nessus, NMAP</strong></p></li><li><p>Great problem-solving and communication skills</p></li></ul><p></p></section>