Activity Supervisor Jobs - Sharjah UAE

<br><p><strong>1. Apiary Operations</strong></p><ul><li><p>Assist beekeepers during routine hive inspections.</p></li><li><p>Prepare hive boxes, frames, supers, feeders, and beekeeping equipment.</p></li><li><p>Support colony management activities, including feeding, hive maintenance, and seasonal preparations.</p></li><li><p>Assist with queen rearing and colony splitting activities under the supervision of the Beekeeper or Apiary Consultant.</p></li><li><p>Maintain cleanliness and organization of apiary work areas.</p></li></ul><p><strong>2. Hive Transportation</strong></p><ul><li><p>Assist in loading and unloading beehives during seasonal migration.</p></li><li><p>Secure hives for safe transportation.</p></li><li><p>Position hives correctly at new apiary locations.</p></li><li><p>Prepare transportation equipment and tools.</p></li><li><p>Ensure minimal stress to bee colonies during movement.</p></li></ul><p><strong>3. Honey Harvesting</strong></p><ul><li><p>Assist in removing honey supers from hives.</p></li><li><p>Transport harvested honey safely to the processing facility.</p></li><li><p>Clean harvesting tools and equipment.</p></li><li><p>Support extraction preparations and post-harvest apiary activities.</p></li><li><p>Handle beeswax and other hive products according to operational procedures<strong>.</strong></p></li></ul><p><strong>4. Equipment & Facility Maintenance</strong></p><ul><li><p>Clean and maintain beekeeping tools and protective equipment.</p></li><li><p>Assist with minor repairs of hive boxes, frames, stands, and fencing.</p></li><li><p>Report damaged equipment to the Plant Supervisor.</p></li><li><p>Maintain apiary storage areas in a clean and organized condition.</p></li></ul><p><strong>5. Health, Safety & Biosecurity</strong></p><ul><li><p>Wear appropriate personal protective equipment (PPE) during all field activities.</p></li><li><p>Follow safe bee handling procedures to minimize risks to employees and bee colonies.</p></li><li><p>Support implementation of biosecurity measures to prevent the spread of pests and diseases.</p></li><li><p>Immediately report bee sting incidents, damaged colonies, or unsafe conditions.</p></li><li><p>Follow emergency response procedures when required.</p></li></ul><p><strong>6. Organic Compliance</strong></p><ul><li><p>Support compliance with UAE Organic and EU Organic standards.</p></li><li><p>Follow approved Standard Operating Procedures (SOPs) for apiary operations.</p></li><li><p>Maintain cleanliness of equipment to prevent contamination.</p></li><li><p>Assist with traceability and operational record keeping when required.</p></li></ul><p><strong>7. Operational Support</strong></p><ul><li><p>Assist with preparing apiary sites before seasonal operations.</p></li><li><p>Support inventory counts of apiary equipment and consumables.</p></li><li><p>Assist in loading and unloading operational materials.</p></li><li><p>Perform other field-related duties assigned by the Plant Supervisor.</p></li></ul><p><strong>8. Continuous Improvement</strong></p><ul><li><p>Participate in training programs related to beekeeping and apiary operations.</p></li><li><p>Suggest practical improvements to enhance operational efficiency.</p></li><li><p>Support implementation of new technologies and sustainable beekeeping practices.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Role Requirements</strong></p><ul><li><p>High School Certificate or equivalent.</p></li><li><p>Previous experience in agriculture, beekeeping, livestock, or outdoor field operations is preferred.</p></li><li><p>Basic understanding of safe manual handling and outdoor work.</p></li><li><p>Physically fit and able to work in varying weather conditions.</p></li><li><p>Willingness to learn professional beekeeping techniques.</p></li></ul><p><strong>Other Professional Certifications</strong></p><ul><li><p>Basic Beekeeping Training (Preferred)</p></li><li><p>First Aid Certification (Preferred)</p></li><li><p>Occupational Health & Safety Awareness</p></li><li><p>Manual Handling Training</p></li></ul><p><strong>Special Conditions</strong></p><ul><li><p>Daily outdoor work in apiaries under varying weather conditions.</p></li><li><p>Ability to lift and transport hive boxes, equipment, and materials safely.</p></li><li><p>Availability to work extended hours during honey harvesting seasons and seasonal hive migration.</p></li><li><p>Regular travel between Al Faya apiary locations and the honey processing facility.</p></li><li><p>Required to wear personal protective equipment (PPE) and work in close proximity to live bee colonies.</p></li></ul>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26125940<br><br><strong>Job Category</strong> Event Management<br><br><strong>Location</strong> Al Muntazah Street, Sharjah 79797, United Arab EmiratesVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>Position Summary<br><br></strong>Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and meeting rooms. Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment and communicate problems to manager/supervisor. Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.<br><br>Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Visually inspect tools, equipment, or machines. Perform other reasonable job duties as requested by Supervisors.<br><br><strong>Preferred Qualifications<br><br></strong>Education: High School diploma or G.E.D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

<ul><li><p>Guide vehicles safely into and out of parking areas.</p></li><li><p>Control and manage vehicle movement within the assigned location.</p></li><li><p>Direct drivers to designated parking spaces.</p></li><li><p>Help maintain smooth traffic flow and avoid congestion.</p></li><li><p>Communicate clearly with drivers, visitors, supervisors, and site staff.</p></li><li><p>Follow all site safety procedures and instructions.</p></li><li><p>Report any traffic, parking, safety, or operational issues to the supervisor.</p></li><li><p>Be comfortable working outdoors for long hours.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Arabic speaking is mandatory.</strong></p></li><li><p><strong>Fluent English communication is mandatory.</strong></p></li><li><p>Previous experience as a <strong>Parking Marshal, Traffic Marshal, Vehicle Marshal, Parking Attendant, Traffic Controller, Security Guard, or similar role</strong> is preferred.</p></li><li><p>Must be physically fit and comfortable working outdoors.</p></li><li><p>Good communication and customer-handling skills.</p></li><li><p>Must be available for <strong>immediate joining</strong>.</p></li><li><p>Candidates currently inside the UAE will be preferred.</p></li></ul>

<ul><li><p>Boys section supervisor Lead daily operations by coordinating team activities to meet production targets and ensure efficient workflow.</p></li><li><p>Conduct regular performance evaluations, providing constructive feedback and identifying training needs to enhance team skills.</p></li><li><p>Implement safety protocols and maintain compliance with industry regulations to create a safe working environment.</p></li><li><p>Resolve conflicts and address employee concerns promptly to foster a positive workplace culture.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Business Management, Engineering, or a related field is preferred for a solid foundational understanding.</li><li>Minimum of 3 years of supervisory experience in a relevant industry, demonstrating progressive responsibility.</li><li>Certification in management or leadership programs will be considered an asset to enhance your qualifications.</li><li>Experience in the manufacturing or logistics sector is highly desirable due to the nature of our operations.</li></ul>

<ul><li><p>Assist with <strong>loading and unloading</strong> materials, spare parts, and other items.</p></li><li><p>Assist the Storekeeper with daily warehouse and store activities.</p></li><li><p>Receive, check, arrange, and store materials and spare parts.</p></li><li><p>Assist with picking and issuing materials as required.</p></li><li><p>Maintain proper storage and organization of items.</p></li><li><p>Support stock counting and inventory activities.</p></li><li><p>Keep the warehouse/store clean, organized, and safe.</p></li><li><p>Follow safety procedures and maintain a safe working environment.</p></li><li><p>Handle materials carefully to prevent damage.</p></li><li><p>Assist with packing, labeling, and moving materials.</p></li><li><p>Perform other duties assigned by the Storekeeper or Supervisor.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Previous experience as a Warehouse Helper, Store Helper, or similar role is preferred.</p></li><li><p>Experience in a construction, warehouse, or heavy machinery environment is an advantage.</p></li><li><p>Physically fit and able to perform loading and unloading activities.</p></li><li><p>Basic communication skills in English.</p></li><li><p>Hardworking, reliable, and willing to learn.</p></li><li><p>Ability to work as part of a team.</p></li><li><p><strong>Immediate joiners are preferred.</strong></p></li></ul>

<ul><li>Continuously scan the pool and surrounding areas, maintaining vigilant observation to prevent accidents and ensure swimmer safety. Identify and address potential hazards proactively.</li><li>Respond swiftly and effectively to emergencies, providing immediate assistance to distressed swimmers and administering first aid and CPR as needed. Your quick response can save lives.</li><li>Enforce pool rules and regulations consistently and fairly, educating patrons on safety guidelines and promoting a safe swimming environment. Maintain order with a friendly but firm approach.</li><li>Monitor water quality and cleanliness, performing routine checks and reporting any issues to the supervisor to maintain a healthy and enjoyable swimming experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Possess a current and valid Lifeguard Certification.</p></li><li><p>Hold a current First Aid and CPR/AED certification, demonstrating the ability to provide immediate medical assistance.</p></li><li><p>Demonstrate strong swimming skills and the ability to perform rescues effectively, showcasing aquatic proficiency.</p></li><li><p>Exhibit excellent observation skills and the ability to identify potential hazards, crucial for proactive safety.</p></li></ul>

<ul><li><p>Pick and pack products according to orders and instructions.</p></li><li><p>Load and unload goods from trucks and delivery vehicles.</p></li><li><p>Move, arrange, and store materials in the designated warehouse areas.</p></li><li><p>Assist with receiving, checking, and sorting incoming goods.</p></li><li><p>Ensure products are properly packed, labeled, and ready for dispatch.</p></li><li><p>Assist with stock counting and basic inventory activities.</p></li><li><p>Maintain proper organization and cleanliness of the warehouse.</p></li><li><p>Handle goods carefully to prevent damage or loss.</p></li><li><p>Follow warehouse safety procedures and company guidelines.</p></li><li><p>Assist warehouse staff and supervisors with daily operational tasks.</p></li><li><p>Report damaged, missing, or incorrect items to the supervisor.</p></li><li><p>Perform other general warehouse duties as assigned.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Previous warehouse experience is preferred but not mandatory.</p></li><li><p>Physically fit and able to lift and move goods.</p></li><li><p>Willingness to perform loading and unloading work.</p></li><li><p>Hardworking, punctual, and responsible.</p></li><li><p>Ability to follow instructions and work as part of a team.</p></li><li><p>Good attitude and willingness to learn.</p></li><li><p>Candidates who can join immediately will be preferred.</p></li></ul><p><br></p>

<ul><li><p>Assemble airline catering carts, meal trays, beverages, and ancillary items according to airline specifications and loading sheets.</p><ul><li><p>Ensure all catering equipment, food items, and supplies are complete, correctly packed, and ready for dispatch within the required timelines.</p></li><li><p>Perform quality and quantity checks on catering items before loading to ensure compliance with customer requirements.</p></li><li><p>Assist in preparing catering equipment for outbound and inbound flights.</p></li><li><p>Support loading and offloading activities while maintaining product integrity and food safety standards.</p></li><li><p>Handle catering equipment carefully to prevent damage and minimize losses.</p></li><li><p>Maintain cleanliness and organization of operational workstations, storage areas, and equipment.</p></li><li><p>Follow company Standard Operating Procedures (SOPs), airline specifications, HACCP requirements, and food safety regulations.</p></li><li><p>Support operational requirements during peak periods and flight disruptions.</p></li><li><p>Adhere to all aviation security procedures and company safety policies.</p></li><li><p>Perform any other operational duties assigned by the supervisor.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>High School Certificate or equivalent.</p></li><li><p>Basic understanding of English (spoken and written).</p></li><li><p>Flexible to work rotating shifts, weekends, public holidays, and overtime as required.</p></li><li><p>Physically fit and capable of lifting, carrying, and handling catering equipment and supplies.</p></li><li><p>Strong attention to detail with the ability to accurately assemble catering orders according to airline specifications.</p></li><li><p>Able to work effectively under pressure in a fast-paced, time-sensitive environment.</p></li></ol>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a hardworking and detail-oriented Shelf Merchandiser to ensure shelves are fully stocked, products are displayed neatly, and merchandise is available for customers at all times. The ideal candidate will maintain product presentation, rotate stock using FIFO, and support inventory accuracy.</p><p>Key Responsibilities</p><ul><li><p>Replenish shelves and displays to maintain product availability.</p></li><li><p>Arrange products according to company merchandising standards and planograms.</p></li><li><p>Rotate stock using FIFO (First In, First Out).</p></li><li><p>Check expiry dates and remove expired or damaged products.</p></li><li><p>Ensure shelves are clean, organized, and well presented.</p></li><li><p>Verify that price labels and promotional tags are accurate.</p></li><li><p>Report low-stock and out-of-stock items to the supervisor.</p></li><li><p>Assist with stock receiving and shelf replenishment from the warehouse.</p></li><li><p>Support periodic stock counts and inventory activities.</p></li><li><p>Minimize product damage and stock loss through proper handling.</p></li><li><p>Follow company health, safety, and hygiene standards.</p></li><li><p>Work closely with the warehouse, sales, and store management teams.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Job Title: Shelf Merchandiser</p><p>Location: Sharjah</p><br><br><p>Requirements</p><ul><li><p>High school diploma or equivalent.</p></li><li><p>Previous experience in a supermarket, hypermarket, or retail store is preferred.</p></li><li><p>Basic knowledge of FIFO and merchandising practices.</p></li><li><p>Physically fit and able to lift and move merchandise.</p></li><li><p>Good communication and teamwork skills.</p></li><li><p>Willingness to work flexible shifts, weekends, and public holidays.</p></li></ul><p></p></section>

<ul><li><p>•Prepare pre-numbered folder with color coding.</p><p>•Collecting and sorting the documents, scanning, and indexing of medical records.</p><p>•Collect investigation reports from respective departments , arrange and mount themin appropriate records.</p><p>•Patient Records to arrange and file in appropriate location.</p><p>•Retrieve records and to send files to requested departments.</p><p>•New documents to add in file records and to create new records as required.</p><p>•Assemble and Process records as per the established procedures.</p><p>•Strictly observe instructions given in the procedure manual to carry out assignedduties and responsibilities.</p><p>•Maintain confidentiality of patient information and prevent disclosure tounauthorized persons.</p><p>•Observe Medical Record professional ethics.</p><p>•Eliminate outdated, unnecessary records, dispose or transfer to inactive storageaccording to legal requirements and file maintenance guidelines.</p><p>•Enter document identification codes in systems for easy retrieval from respectivelocation.</p><p>•Retrieve information from files as per the requests of authorized users.</p><p>•Keep records of document using logbooks or computers.</p><p>•Perform periodic inspections of patient records to ensure correct placement,legibility, and condition.</p><p>•Documents to place in storage receptacles, such as file cabinets, boxes, bins, ordrawers, as per classification and identification.</p><p>•Scan or read incoming documents as per classification and to be filed.</p><p>•Sort patient records according to content, purpose, user criteria, and chronological,alphabetical, or numerical order.</p><p>•Track removed documents from filing room to ensure borrowed files are returned.</p><p>•Perform general office as directed by the immediate supervisor.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High School, Diploma , Bachelor</p></li></ul>

<ul><li>Prepare surfaces for painting by cleaning, sanding, and filling holes to ensure a smooth finish.</li><li>Apply paints, stains, and coatings using brushes, rollers, or spray equipment with precision and attention to detail.</li><li>Mix and match paint colors to meet specific project requirements and client preferences.</li><li>Inspect and touch up painted surfaces to maintain high-quality standards and client satisfaction.</li><li>Adhere to safety protocols and regulations while using hazardous materials and operating equipment.</li><li>Manage time efficiently to meet project deadlines without compromising quality.</li><li>Communicate effectively with clients and team members to understand project specifications and adjustments.</li><li>Maintain and clean tools and equipment to ensure longevity and optimal performance.</li><li>Document progress and report any issues or changes in a timely manner to the project supervisor.</li><li>Stay updated on the latest painting techniques and trends to continuously improve skills and service offerings.</li></ul><br/><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; additional vocational training in painting or related fields is a plus.</li><li>Minimum of 2-3 years of hands-on painting experience in residential or commercial settings.</li><li>Proven ability to read and interpret blueprints and technical drawings accurately.</li><li>Knowledge of various paint types, their applications, and proper handling techniques.</li><li>Strong attention to detail and a commitment to delivering high-quality workmanship.</li><li>Ability to work independently as well as collaboratively in a team environment.</li><li>Excellent communication skills to engage with clients and understand their needs.</li><li>Physical stamina and dexterity to perform repetitive tasks and handle various tools and equipment.</li><li>Valid driver&#x27;s license and reliable transportation for travel to job sites.</li><li>Fluency in English; knowledge of additional languages is a valued asset.</li></ul><br/>

<ul><li><p>Receive and check all parts against Goods receipt or Picking list.</p></li><li><p>Inspect packages for damages and verify individual quantities against packing list.</p></li><li><p>Raise damage reports and notify the supervisor for discrepancies or damaged parts.</p></li><li><p>Pick parts as per delivery note, ensuring part numbers match with requisition.</p></li><li><p>Arrange picked parts for delivery based on size and location requirements.</p></li><li><p>Ensure heavy parts are moved to lower/medium locations, light parts on top.</p></li><li><p>Conduct regular counts of parts to ensure physical count matches system quantities.</p></li><li><p>Maintain stock of consumable items like Brake cleaner and WD40, issuing them as needed.</p></li><li><p>Review stock quantity to ensure book stock matches physical stock.</p></li><li><p>Load and unload goods promptly, ensuring the safety of goods during transport.</p></li><li><p>Use forklift or other loading devices to carefully place parts in correct locations.</p></li><li><p>Ensure items are placed correctly according to binning list or delivery order.</p></li><li><p>Apply safety measures during handling and transportation of parts.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong></p><ul><li><p>Attention to detail for verifying packing lists and quantities.</p></li><li><p>Organizational skills for effective stock management and arrangement.</p></li><li><p>Effective communication for reporting discrepancies and coordinating tasks.</p></li><li><p>Knowledge of safety protocols in handling and moving goods.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong></p><ul><li><p>Demonstrates good proficiency in English, with the ability to read, write, and communicate effectively.</p></li><li><p>Minimum 1 year experience in warehouse and storage industry.</p></li><li><p>Ability to plan methodically and perform computations.</p></li><li><p>Capable of lifting weights and working under pressure.</p></li></ul></li></ul>

<ul><li><p><strong>Customer Appointment Generation:</strong></p><ul><li><p>Generate high-quality appointments for Sales and Aftersales functions.</p></li><li><p>Ensure the quality and professionalism of appointments and calls are maintained.</p></li><li><p>Meet and exceed qualitative and revenue-generating KPIs.</p></li></ul><p><strong>Customer Retention & Satisfaction:</strong></p><ul><li><p>Build a rapport with customers to increase customer retention and lifetime value.</p></li><li><p>Resolve customer queries promptly to enhance satisfaction and improve company relationships.</p></li><li><p>Follow customer connect protocols to provide a seamless experience throughout the customer journey.</p></li></ul><p><strong>Customer Communication:</strong></p><ul><li><p>Support customers via phone, email, and other channels, ensuring excellent customer service.</p></li><li><p>Apply effective communication techniques to handle transfers, call backs, holds, interruptions, and unintentional disconnects.</p></li><li><p>Use active listening and questioning skills to support productive telephone communication.</p></li><li><p>Ensure proper communication etiquette in all customer interactions.</p></li></ul><p><strong>Dealing with Challenging Situations:</strong></p><ul><li><p>Effectively manage job stress and handle difficult customers or angry callers.</p></li><li><p>Apply appropriate actions to control communications and maintain professionalism.</p></li></ul><p>Team Collaboration & Development:</p><ul><li><p>Collaborate with team leaders to identify opportunities for improvement.</p></li><li><p>Participate in weekly evaluations with the supervisor and quality team to address challenges and implement recommendations.</p></li><li><p>Display ownership of additional tasks and responsibilities as required.</p></li></ul><p><strong>Training & Compliance:</strong></p><ul><li><p>Complete assigned training on time and attend training sessions as required.</p></li><li><p>Ensure full adherence to company policies and procedures.</p></li><li><p>Display time flexibility and work within floor shift requirements.</p></li></ul><p><strong>Performance & Accountability:</strong></p><ul><li><p>Meet required SLAs and KPIs to ensure success in assigned duties.</p></li><li><p>Ensure completion of daily, weekly, and monthly performance evaluations as part of the ongoing development.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Educational Qualification&nbsp;</strong></p><ul><li><p>Bachelor’s Degree or equivalent in a related field</p></li></ul><p><strong>Work Experience&nbsp;</strong></p><ul><li><p>A maximum of 1 year of customer service experience in a contact centre environment.</p></li></ul><p><strong>Competencies&nbsp;</strong></p><ul><li><p>Dual language proficiency (spoken and written).</p></li><li><p>Excellent communication skills, both written and spoken.</p></li><li><p>Advanced proficiency with Microsoft Office.</p></li><li><p>Ability to handle stressful situations and maintain a positive attitude.</p></li><li><p>Strong teamwork, problem-solving, and interpersonal skills.</p></li><li><p>Ability to multitask and manage time effectively.</p></li></ul><p><strong>Languages&nbsp;</strong></p><ul><li><p>English, Arabic is required</p></li></ul><p><br></p></li></ul>

<p>Job Title: Call Centre Agent</p><p>Industry: Insurance</p><p>Experience: 3–5 Years</p><p>Employment Type: 12 Months Contract</p><p>Location: UAE</p><br><p><strong><u>**Fluent in English, Arabic or Hindi – both spoken and written**</u></strong></p><br><p>Job Summary</p><p>We are looking for an experienced and customer-focused Call Centre Agent with a strong background in the insurance industry. The ideal candidate will have 3–5 years of experience handling customer enquiries, policy-related queries, claims support, and service requests.</p><p>The candidate should be fluent in Arabic, English, and Hindi, with excellent communication and interpersonal skills. Experience working in an insurance call centre or customer service environment will be highly preferred.</p><p>Key Responsibilities</p><p>Handle inbound and outbound customer calls professionally and efficiently.</p><p>Respond to customer enquiries related to insurance policies, coverage, renewals, claims, payments, and policy status.</p><p>Provide accurate information regarding insurance products, terms, conditions, and procedures.</p><p>Assist customers with policy servicing and resolve routine issues within the required turnaround time.</p><p>Register and follow up on customer complaints, requests, and claims-related enquiries.</p><p>Coordinate with internal departments such as Claims, Underwriting, Sales, Finance, and Operations to resolve customer issues.</p><p>Maintain accurate and updated customer information and call records in the CRM system.</p><p>Follow up with customers regarding pending documents, payments, renewals, or other service requirements.</p><p>Escalate complex customer issues to the relevant department or supervisor when required.</p><p>Ensure all customer interactions comply with company policies, regulatory requirements, and service standards.</p><p>Achieve defined call centre KPIs, including call quality, response time, customer satisfaction, and resolution rates.</p><p>Maintain a professional and courteous approach while dealing with customers.</p><p>Handle confidential customer and policy information with discretion.</p><br><br><p><strong>Desired Candidate Profile</strong></p><p>3–5 years of experience in a call centre/customer service role within the insurance industry. Strong knowledge of insurance policies, customer servicing, claims processes, and policy administration. Fluent in Arabic, English, and Hindi – both spoken and written. Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Ability to handle high call volumes and work effectively under pressure. Good computer skills and experience using CRM/call centre systems. Strong attention to detail and ability to maintain accurate records. Ability to work collaboratively with internal teams. Previous experience in the UAE insurance market will be an advantage.</p>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Verify patients’ insurance coverage and eligibility .</p></li><li><p>Maintain&nbsp;updated records of insurance policies, benefits, and limits.</p></li><li><p>&nbsp;Keep the pending approval monitoring system updated for the next days follow-up.</p></li><li><p>&nbsp;Ensure correct documentation is attached for claims</p></li><li><p>&nbsp;Resolve discrepancies.</p></li><li><p>Educate patients about their insurance coverage, co-payments.</p></li><li><p>Handle patient queries regarding claims, approvals, or reimbursement.&nbsp;</p></li><li><p>Maintain accurate records of all insurance claims and payments.</p></li><li><p>Work closely with the front desk, billing team, and clinical staff to ensure accurate documentation and billing.</p></li><li><p>Assist in resolving billing discrepancies related to insurance.</p></li><li><p>Stay updated on insurance policies, regulations, and guidelines.</p></li><li><p>Ensure compliance with insurance rules and clinic policies.</p></li><li><p>&nbsp;Enter new patient information and update in our system.</p></li><li><p>Guide the staff to follow the correct ICD&CDT codes to avoid the rejection.</p></li><li><p>Coordinating with head office insurance team for escalations when required</p></li></ul><p>Keeping all insurance records updated and ready for audits/inspections.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma - Any discipline or related fields.</p></li></ul>

<ul><li><p>Ensure and oversee the care that is delivered to all patients in the unit is safe, appropriate and effective.</p></li><li><p>Determine nursing interventions based on assessment data.</p></li><li><p>Prioritizes identified needs.</p></li><li><p>Implement nursing actions and evaluates patient outcomes.</p></li><li><p>Develops or revises the plan of care</p></li><li><p>Deliver identified patient needs.</p></li><li><p>Co-ordinate the overall clinical activities of the unit when assigned to the charge nurse role.</p></li><li><p>Collaborate with the Nursing Supervisor on staffing for a particular shift.</p></li><li><p>Plan, implement and evaluate clinical programs.</p></li><li><p>Evaluate the ability of the patient and the patient’s bystanders to understand and participate in decisions about their care.</p></li><li><p>Facilitate patient education.</p></li><li><p>Maintain accurate and real-time clinical records.</p></li><li><p>Perform advanced or specialized nursing skills competently.</p></li><li><p>Maintain current knowledge of clinical nursing practice.</p></li><li><p>Act as a clinical resource for staff within the department/unit.</p></li><li><p>Communicate and consult with other health care disciplines.</p></li><li><p>Represent nursing at multidisciplinary rounds.</p></li><li><p>Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.</p></li><li><p>Participate in the development of standards, procedures and protocols.</p></li><li><p>Facilitate evidence-based practice.</p></li><li><p>Promote change in nursing practice when required.</p></li><li><p>Take a proactive role under the guidance of Nursing Management/Nursing Education in training, education and CQI activities of nursing staff.</p></li><li><p>Promote a safe learning environment.</p></li><li><p>Identify opportunities for improvement.</p></li><li><p>Perform other professional duties as may be assigned within his/her scope and ability.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Essential: <em>the post holder must</em></p><ul><li><p>Have evidenced experience in managing teams</p></li><li><p>Be able to influence and implement change when necessary</p></li><li><p>Be able to make decisions and communicate effectively</p></li><li><p>Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.</p></li><li><p>Manage their own professional re-licensure.</p></li><li><p>Have valid American Heart Association Basic Life Support Provider card.</p></li><li><p>Be willing to work across departments when necessary.</p></li><li><p>Be able to communicate clearly and effectively in English (spoken and written)</p><br></li></ul><p>DESIRABLE: The post holder <em>should have</em>:</p><ul><li><p>Evidenced ability to work as part of an inter-professional team</p></li><li><p>Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation</p></li></ul><p>Be able to communicate effectively in Arabic</p></li></ul>

<ul><li><p>Carry out electrical installation, maintenance, troubleshooting, and repair of industrial machinery and plant equipment.</p></li><li><p>Maintain and troubleshoot metal recycling furnaces, melting furnaces, generators, APC systems, PLC-controlled equipment, motors, control panels, and electrical panels.</p></li><li><p>Diagnose and rectify electrical faults in machinery, production lines, motors, sensors, contactors, relays, breakers, and control circuits.</p></li><li><p>Troubleshoot and maintain PLC systems, input/output modules, sensors, limit switches, proximity sensors, and control circuits.</p></li><li><p>Perform electrical maintenance of furnace control systems, burners, fans, pumps, conveyors, hydraulic systems, and associated equipment.</p></li><li><p>Conduct preventive and corrective maintenance of electrical equipment to minimize machine breakdowns and production downtime.</p></li><li><p>Inspect electrical panels, cables, connections, MCCs, distribution boards, and control panels for faults or potential failures.</p></li><li><p>Troubleshoot three-phase motors, starters, VFDs/inverters, contactors, overload relays, and motor control circuits.</p></li><li><p>Assist in the installation and commissioning of new machinery and electrical equipment.</p></li><li><p>Troubleshoot electrical issues related to APC (Air Pollution Control) systems, including fans, motors, control panels, and associated equipment.</p></li><li><p>Read and interpret electrical wiring diagrams, schematics, control circuit diagrams, and equipment manuals.</p></li><li><p>Carry out cable termination, gland installation, panel wiring, and electrical modifications as required.</p></li><li><p>Ensure all electrical maintenance activities are carried out safely and in accordance with company procedures.</p></li><li><p>Maintain proper records of breakdowns, preventive maintenance, repairs, and replacement of electrical components.</p></li><li><p>Coordinate with mechanical and production teams during machine breakdowns and maintenance activities.</p></li><li><p>Keep adequate stock of commonly required electrical spare parts and inform the supervisor about required replacements.</p></li><li><p>Respond promptly to electrical breakdowns and emergencies to minimize production interruptions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>ITI / Diploma in Electrical Engineering or equivalent technical qualification.</p></li><li><p>Minimum 4-5 years of hands-on experience as an Industrial Electrician, preferably in a manufacturing, metal recycling, foundry, furnace, steel, Aluminium, or heavy industrial environment.</p></li><li><p>Practical experience with industrial furnaces and heavy machinery is highly preferred.</p></li><li><p>Good knowledge of PLC systems, VFDs, motor controls, generators, MCCs, control panels, sensors, and industrial electrical systems.</p></li><li><p>Experience in troubleshooting electrical control circuits and industrial machinery.</p></li><li><p>Ability to read and understand electrical drawings and wiring diagrams.</p></li><li><p>Good knowledge of electrical safety procedures and industrial maintenance practices.</p></li><li><p>Ability to work in a hot, dusty, and heavy industrial environment.</p></li><li><p>Willingness to work shifts, overtime, and during emergency breakdowns when required.</p></li></ul>

<ul><li><p>Ensure and oversee the care that is delivered to all patients in the unit is safe, appropriate and effective.</p></li><li><p>Determine nursing interventions based on assessment data.</p></li><li><p>Prioritizes identified needs.</p></li><li><p>Implement nursing actions and evaluates patient outcomes.</p></li><li><p>Develops or revises the plan of care</p></li><li><p>Deliver identified patient needs.</p></li><li><p>Co-ordinate the overall clinical activities of the unit when assigned to the charge nurse role.</p></li><li><p>Collaborate with the Nursing Supervisor on staffing for a particular shift.</p></li><li><p>Plan, implement and evaluate clinical programs.</p></li><li><p>Evaluate the ability of the patient and the patient’s bystanders to understand and participate in decisions about their care.</p></li><li><p>Facilitate patient education.</p></li><li><p>Maintain accurate and real-time clinical records.</p></li><li><p>Perform advanced or specialized nursing skills competently.</p></li><li><p>Maintain current knowledge of clinical nursing practice.</p></li><li><p>Act as a clinical resource for staff within the department/unit.</p></li><li><p>Communicate and consult with other health care disciplines.</p></li><li><p>Represent nursing at multidisciplinary rounds.</p></li><li><p>Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.</p></li><li><p>Participate in the development of standards, procedures and protocols.</p></li><li><p>Facilitate evidence-based practice.</p></li><li><p>Promote change in nursing practice when required.</p></li><li><p>Take a proactive role under the guidance of Nursing Management/Nursing Education in training, education and CQI activities of nursing staff.</p></li><li><p>Promote a safe learning environment.</p></li><li><p>Identify opportunities for improvement.</p></li><li><p>Perform other professional duties as may be assigned within his/her scope and ability.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Essential: <em>the post holder must</em></strong></p><ul><li><p>Have evidenced experience in managing teams</p></li><li><p>Be able to influence and implement change when necessary</p></li><li><p>Be able to make decisions and communicate effectively</p></li><li><p>Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.</p></li><li><p>Manage their own professional re-licensure.</p></li><li><p>Have valid American Heart Association Basic Life Support Provider card.</p></li><li><p>Be willing to work across departments when necessary.</p></li><li><p>Be able to communicate clearly and effectively in English (spoken and written)</p><br></li></ul><p><strong>DESIRABLE: The post holder <em>should have</em>:</strong></p><ul><li><p>Evidenced ability to work as part of an inter-professional team</p></li><li><p>Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation</p></li></ul><p>Be able to communicate effectively in Arabic</p>

<p><strong>Job purpose:&nbsp;</strong></p><p>The Customer Success Executive is responsible for generating revenue through high-quality customer appointments and delivering exceptional customer experiences. This role focuses on increasing customer retention and lifetime value by providing prompt, professional, and effective communication through various channels. The executive will work toward meeting both qualitative and revenue-generating KPIs, contributing to the overall success of the team.</p><p><strong>Job responsibilities:&nbsp;</strong></p><p><strong>Customer Appointment Generation:</strong></p><ul><li><p>Generate high-quality appointments for Sales and Aftersales functions.</p></li><li><p>Ensure the quality and professionalism of appointments and calls are maintained.</p></li><li><p>Meet and exceed qualitative and revenue-generating KPIs.</p></li></ul><p><strong>Customer Retention & Satisfaction:</strong></p><ul><li><p>Build a rapport with customers to increase customer retention and lifetime value.</p></li><li><p>Resolve customer queries promptly to enhance satisfaction and improve company relationships.</p></li><li><p>Follow customer connect protocols to provide a seamless experience throughout the customer journey.</p></li></ul><p><strong>Customer Communication:</strong></p><ul><li><p>Support customers via phone, email, and other channels, ensuring excellent customer service.</p></li><li><p>Apply effective communication techniques to handle transfers, call backs, holds, interruptions, and unintentional disconnects.</p></li><li><p>Use active listening and questioning skills to support productive telephone communication.</p></li><li><p>Ensure proper communication etiquette in all customer interactions.</p></li></ul><p><strong>Dealing with Challenging Situations:</strong></p><ul><li><p>Effectively manage job stress and handle difficult customers or angry callers.</p></li><li><p>Apply appropriate actions to control communications and maintain professionalism.</p></li></ul><p>Team Collaboration & Development:</p><ul><li><p>Collaborate with team leaders to identify opportunities for improvement.</p></li><li><p>Participate in weekly evaluations with the supervisor and quality team to address challenges and implement recommendations.</p></li><li><p>Display ownership of additional tasks and responsibilities as required.</p></li></ul><p><strong>Training & Compliance:</strong></p><ul><li><p>Complete assigned training on time and attend training sessions as required.</p></li><li><p>Ensure full adherence to company policies and procedures.</p></li><li><p>Display time flexibility and work within floor shift requirements.</p></li></ul><p><strong>Performance & Accountability:</strong></p><ul><li><p>Meet required SLAs and KPIs to ensure success in assigned duties.</p></li><li><p>Ensure completion of daily, weekly, and monthly performance evaluations as part of the ongoing development.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Educational Qualification&nbsp;</strong></p><ul><li><p>Bachelor’s Degree or equivalent in a related field</p></li></ul><p><strong>Work Experience&nbsp;</strong></p><ul><li><p>A maximum of 1 year of customer service experience in a contact centre environment.</p></li></ul><p><strong>Competencies&nbsp;</strong></p><ul><li><p>Dual language proficiency (spoken and written).</p></li><li><p>Excellent communication skills, both written and spoken.</p></li><li><p>Advanced proficiency with Microsoft Office.</p></li><li><p>Ability to handle stressful situations and maintain a positive attitude.</p></li><li><p>Strong teamwork, problem-solving, and interpersonal skills.</p></li><li><p>Ability to multitask and manage time effectively.</p></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>