Admin Assistant Jobs
17981 Jobs Found
<h2 class="h5">Job description</h2>
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<span></span><p><span><span>We are hiring an Assistant Manager - Production for one of our clients, a leading metal and steel manufacturing company based in Abu Dhabi, UAE.</span></span><b><span>About Our Client</span></b></p><br><p><span>Our client is a leading metal and steel manufacturing company based in Abu Dhabi, UAE, recognized for delivering high-quality steel products and engineering solutions to a wide range of industries. With a strong commitment to operational excellence, innovation, and safety, the company operates state-of-the-art manufacturing facilities and adheres to international quality standards. </span><b><span>Key Responsibilities</span></b></p><br><ul><li><span><span><span>Operational areas include the Re-heat Furnace, Mill Rolling Processes, and Finishing End. The plant operates on a 24-hour, 7-day, 3-shift operational basis. Customers expect high-quality service, including accurate, timely deliveries and exceptional product quality.</span></span></span></li><li><span><span><span>Facilitate safe processes and work practices.</span></span></span></li><li><span><span><span>Facilitate solutions to critical technical, operational, scheduling, and resource-related issues to ensure maximum plant utilization and contribution.</span></span></span></li><li><span><span><span>Provide professional advice and support to all levels of the business on Rolling and Finishing End process-related issues to ensure that the production capability of the business is optimized.</span></span></span></li><li><span><span><span>Significantly and proactively contribute to, advise on, and support the HSM Business Development and Strategic Planning processes.</span></span></span></li><li><span><span><span>Effectively plan plant, departmental, and individual objectives derived from the company’s short-term and long-term business objectives.</span></span></span></li><li><span><span><span>Ensure the effective achievement of Rolling and Finishing Processes functional objectives through leadership of production, maintenance, and associated functions by setting departmental and individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals to ensure the highest level of performance is achieved.</span></span></span></li><li><span><span><span>Support the Manager in preparing and managing annual budgets and cost management activities by utilizing appropriate information and identifying potential improvements within the areas of responsibility.</span></span></span></li><li><span><span><span>Support the Manager in preparing and managing OPEX and CAPEX budgets for the assigned area of responsibility.</span></span></span></li><li><span><span><span>Support the Manager in collaborating with various departments to develop a deep understanding of customer expectations, relationships, alliances, and service levels.</span></span></span></li><li><span><span><span>Support the Manager in collaborating with departments to implement effective Asset Management, Maintenance, and Shutdown strategies and activities.</span></span></span></li><li><span><span><span>Support the Manager in ensuring that resources are provided according to the defined organizational structure and are optimally utilized, with effective communication maintained across all levels.</span></span></span></li><li><span><span><span>Ensure safety across all processes and operational situations. Develop a strong safety culture, update or create work instructions, ensure the safety of personnel and equipment within the area of responsibility, and establish risk assessments when required.</span></span></span></li><li><span><span><span>Ensure that areas under responsibility are managed in accordance with QA procedures and instructions, updating them whenever required.</span></span></span></li><li><span><span><span>Support the Manager in directing the planning and allocation of physical and human resources, and oversee the implementation of appropriate processes, controls, and instructions within Rolling Processes to ensure all activities are carried out efficiently and cost-effectively.</span></span></span></li><li><span><span><span>Support the Manager in ensuring effective coordination of departmental activities, external suppliers, and other external agencies to achieve departmental objectives.</span></span></span></li><li><span><span><span>Personally resolve critical technical and production issues in coordination with the Manager to minimize production downtime.</span></span></span></li><li><span><span><span>Lead and promote technical development of plant equipment and processes to ensure continuous improvement in production and operational performance within the area of responsibility, in coordination with the Manager.</span></span></span></li><li><span><span><span>Ensure the implementation and adherence to a robust quality management system to ensure that the final product meets customer expectations and non-conformances are minimized.</span></span></span></li><li><span><span><span>Support the Manager in directing the implementation of approaches for Rolling Processes, Finishing End Processes, and equipment maintenance to ensure maximum plant availability within the area of responsibility.</span></span></span></li><li><span><span><span>Support the Manager in establishing a maintenance system to capture all equipment-related costs and ensure the proper implementation of predictive and preventive maintenance activities within the area of responsibility.</span></span></span></li><li><span><span><span>Support the Manager in recommending a capital plan for Rolling and Finishing Processes that defines Emirates Steel’s anticipated capital expenditure requirements, ensures the company has the physical capability to achieve its strategic objectives, and evaluates the impact of capital expenditure on cash flows within the area of responsibility.</span></span></span></li><li><span><span><span>Support the Manager in directing the ongoing review of the physical condition of all Emirates Steel assets within Rolling and Finishing Processes to ensure that assets remain in suitable condition to support organizational strategic objectives and comply with relevant legislation within the area of responsibility.</span></span></span><br></li></ul><br><br><br><br><br><br><br><br><br><span>Requirements</span><ul><li><span><span>Minimum 10 to 15 years of experience, preferably in the
steel industry or a Section Mill Steel Plant</span></span></li><li><span><span>Strong experience in steel manufacturing operations</span></span></li><li><span><span>Strong leadership and planning skills</span></span></li><li><span><span>Ability to manage production processes efficiently</span></span></li><li><span><span>Strong understanding of quality, safety, and operational
compliance</span></span></li><li><span><span>Ability to ensure efficiency, product quality, and safety
standards are consistently maintained</span></span></li></ul><br><span>Benefits</span><ul><li><span><span><span>Competitive Salary</span></span></span><br></li><li><span><span><span>Employee Benefits as per the UAE Labor Law</span></span></span><br></li></ul><br> </div>
<p>We are seeking a professional, well-presented, and service-oriented **Front Desk Receptionist / Corporate Hostess** to join our prestigious office in Burj Khalifa. The successful candidate will be the first point of contact for clients, visitors, and business associates, ensuring they receive a warm welcome and exceptional service throughout their visit.
In addition to front desk and administrative responsibilities, the role requires providing hospitality services by attending to guests, preparing and serving refreshments, and maintaining meeting rooms to the highest professional standards.
Key Responsibilities
Front Desk & Reception
* Welcome clients, visitors, and business partners in a warm, courteous, and professional manner.
* Manage incoming telephone calls, emails, and general inquiries.
* Direct visitors to the appropriate personnel and meeting rooms.
* Schedule appointments and coordinate meeting room bookings.
* Maintain visitor records and ensure compliance with office security procedures.
* Receive and distribute courier deliveries, mail, and packages.
* Ensure the reception area is always clean, organized, and presentable.
Hospitality & Guest Relations
* Greet VIP guests and executives with professionalism and excellent etiquette.
* Prepare and serve tea, coffee, water, and other refreshments to guests and management.
* Ensure meeting rooms are fully prepared before meetings, including refreshments and presentation materials if required.
* Monitor pantry supplies and coordinate replenishment when necessary.
* Maintain cleanliness and organization of the pantry and guest service areas.
* Provide a high level of hospitality to create a welcoming and premium client experience.
Administrative Support
* Assist with filing, photocopying, scanning, and document preparation.
* Order and maintain office and pantry supplies.
* Coordinate with office staff to support daily administrative operations.
* Perform other administrative duties assigned by management.</p><p>Qualifications
* Diploma or Bachelor's Degree in Business Administration, Hospitality, Hotel Management, or a related field is preferred.
* Minimum of 2 years' experience as a Receptionist, Front Desk Executive, Guest Relations Officer, Hostess, or in a similar client-facing role.
* Excellent verbal and written communication skills in English.
* Additional language skills are an advantage.
* Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
* Strong organizational, communication, and multitasking skills.
* Professional appearance and excellent grooming standards.
* Positive attitude with a customer-focused approach.
* Ability to maintain confidentiality and professionalism at all times.
Preferred Skills
* Experience in a luxury corporate office, hotel, private office, or hospitality environment.
* Excellent customer service and interpersonal skills.
* Ability to interact confidently with senior executives, VIP clients, and international visitors.
* Strong attention to detail and commitment to maintaining high hospitality standards.
* Ability to work efficiently in a fast-paced environment while maintaining a polished and professional demeanor.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>To ensure the smooth and continuous operation of the gas and steam turbines, HRSGs, potline rectifiers, associated plant equipment and all related utility services in his designated area of responsibility, in a safe and efficient manner as instructed by the Shift Supervisor or the Main Control Room Operator.</p><br><p><strong>KEY ACCOUNTABILITIES:</strong></p><ul><li><p>Ensure that all plant and equipment under his control are operated in a safe and efficient manner.</p></li><li><p>Ensure that all instructions are carried out promptly and efficiently.</p></li><li><p>Record routine parameter readings on regular basis and report deviations.</p></li><li><p>Inform the Supervisor (or) control room of any abnormalities/problems on equipment</p></li><li><p>Ensure standby equipment is readily available for service in an emergency.</p></li><li><p>Assist in carrying out routine testing/re-commissioning of plant after maintenance outages.</p></li><li><p>Adopt safe working practices to ensure personal and plant safety.</p></li><li><p>Identify hazards and participate effectively in reporting system.</p></li><li><p>Maintain good standards of housekeeping.</p></li><li><p>Must be fully conversant with all emergency procedures related to the equipment in his designated area of responsibility</p></li><li><p>Carry out on the job training</p></li><li><p>Strive to achieve increased competency</p></li></ul><p>Jebel Ali Site, additional roles</p><p>Operator Turbine & Boiler</p><p>Assistant Operator</p><br><p>At Jebel Ali Site, for the roles of Operator Turbine & Boiler and Assistant Operator, the above accountabilities will be restricted to Gas Turbines, Steam Turbines, associated plant equipment and related utilities.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Minimum Qualifications:</strong></p><p>Higher Secondary School Certificate.</p><p><strong>Minimum Experience:</strong></p><ul><li><p>4 years in a power station.</p></li><li><p>2 years’ work experience as Desalination Operator (PG7) or equivalent experience gained working in a similar industry.</p></li></ul><p><strong>Skills:</strong></p><ul><li><p>Achieved competencies in all areas except DCR operation.</p></li><li><p>English language skills (to prepare and complete shift reports. Intermediate 3 or equivalent level). </p></li><li><p>Communication Skills.</p></li><li><p>Basic numeracy (e.g. concentration, percentage, unit conversion, rate calculations etc.).</p></li><li><p>Ability to understand single line diagram.</p></li><li><p>IT skills.</p></li><li><p>Problem solving skills.</p></li><li><p>Planning and organizing skills.</p></li><li><p>Communication skills.</p></li><li><p>Interpersonal skills</p></li><li><p>Teamwork skills.</p></li></ul></li></ul><p></p></section>
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Job Purpose
<p>The Assistant Librarian will support the School Librarian in the day-to-day running of the school library, helping to create a welcoming, organised and engaging environment that promotes reading, research and independent learning across the school.</p>
<p>This is an entry-level position and would be particularly well suited to a candidate with previous experience as a Teaching Assistant (TA) or Higher Level Teaching Assistant (HLTA) who is looking to develop their career within a school library setting.</p>
Key Responsibilities
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<p>Support the School Librarian with the daily organisation and smooth running of the library.</p>
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<p>Assist students and staff in locating books, resources and other learning materials.</p>
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<p>Support the issuing, returning, shelving and organisation of library resources.</p>
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<p>Help maintain accurate library records and ensure resources are appropriately labelled and catalogued.</p>
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<p>Assist with creating attractive library displays and promoting new books, reading initiatives and school events.</p>
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<p>Support students during scheduled library lessons and independent study periods.</p>
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<p>Encourage a positive reading culture and help students develop confidence in using library resources.</p>
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<p>Assist with stock checks and identifying damaged, missing or outdated resources.</p>
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<p>Support school-wide literacy initiatives, book fairs, author visits and other library events.</p>
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<p>Ensure the library remains a safe, welcoming and inclusive learning environment.</p>
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No experience required </div>
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<b>Degree</b>
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787 </div>
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About the job Assistant Mechanic
<p>osition: WORKSHOP HELPER / ASSISTANT MECHANIC / GARAGE HELPER </p><br>
<p>Job Description: </p><br>
<p>As a Garage Helper / Assistant Mechanic, you will assist senior mechanics in performing maintenance</p><br>
<p>and repair work on vehicles, while ensuring cleanliness, safety, and efficiency within the workshop. This</p><br>
<p>role is ideal for individuals looking to grow their skills in the automotive or heavy vehicle</p><br>
<p>industry.Previous experience in the maintenance or transport industry will be an advantage to you. </p><br>
<p>Responsibilities: </p><br>
<p> Diagnose and troubleshoot heavy vehicle issues efficiently. </p><br>
<p> Assist mechanics in diagnosing and repairing vehicles and equipment.</p><br>
<p> Support in basic maintenance tasks such as oil changes, tire replacement, and cleaning of parts.</p><br>
<p> Help in handling tools, equipment, and spare parts during repairs.</p><br>
<p> Maintain cleanliness and organization of the workshop and work areas.</p><br>
<p> Follow safety procedures and workshop guidelines at all times.</p><br>
<p> Assist in loading/unloading materials and workshop support tasks.</p><br>
<p> Carry out instructions from supervisors and senior mechanics efficiently.</p><br>
<p>Requirements:</p><br>
<p> Minimum 1-2 years of experience in a garage or workshop environment is preferred.</p><br>
<p> Basic knowledge of vehicle parts and tools is an advantage.</p><br>
<p> Willingness to learn and develop technical skills.</p><br>
<p> Physically fit and able to handle manual work.</p><br>
<p> Must be available to join immediately (after trial period)</p><br>
<p> Preference will be to Hindi speaking or Punjabi speaking candidates. </p><br>
<p> Preference will be given to candidates with experience in UAE or GCC</p><br>
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<h2 class="h5">Job description</h2>
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Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We are seeking a detail-oriented and analytical Inspector - Mechanical to join our team at our Al Ain, United Arab Emirates site office. Reporting to the Discipline Engineers, you will play a critical role in ensuring construction quality and compliance by conducting comprehensive site inspections, surveillance, and testing activities. Working collaboratively with your assigned engineer, you will monitor and document all contractor activities to support quality assurance, project compliance, and adherence to established standards and specifications.</p><br><ul><li>Read, comprehend, and interpret package contract documents, detailed mechanical drawings, specifications, and health and safety protocols, including all associated updates and amendments</li><li>Conduct thorough site inspections and surveillance to verify contractor compliance with contract standards, specifications, and quality requirements through systematic observation, precise measurements, and rigorous testing</li><li>Monitor and document daily contractor manpower and equipment resources, ensuring accurate record-keeping and transparent reporting of all site activities</li><li>Perform assigned site supervision and inspection duties as directed by the Resident Engineer (RE) or Assistant Resident Engineer (ARE), maintaining organized documentation of findings</li><li>Document all contractor personnel, equipment, activities, work locations, activity rationale, and construction methods and means utilized in assigned areas</li><li>Track material deliveries and implement site instructions issued by project leadership with efficiency and precision</li><li>Apply and enforce all quality control procedures and quality assurance protocols established for the project site</li><li>Prepare site measurements, surveying checks, and technical assessments as required by project leadership</li><li>Monitor conformance to quality, performance, and applicable code requirements through systematic inspection and testing duties</li><li>Conduct ongoing Health and Safety surveillance of construction works, promptly reporting any violations or non-compliance issues to ensure a safe work environment</li><li>Maintain transparent communication with team members and contractors, fostering a collaborative and inclusive work environment</li></ul><br>Qualifications<br><ul><li>Bachelor's degree or diploma in mechanical engineering or a related mechanical discipline</li><li>Minimum 8 years of overall experience in construction supervision and inspection, with a minimum of 5 years of direct experience working on projects in the United Arab Emirates</li><li>Proven experience in mechanical-type construction projects, including familiarity with mechanical systems, equipment, and infrastructure</li><li>Demonstrated expertise in construction quality assurance, site inspection protocols, and compliance monitoring</li><li>Strong knowledge of contract document interpretation and construction standards applicable to mechanical projects</li><li>Proficiency in technical drawing interpretation and the ability to analyze mechanical specifications and blueprints</li><li>Excellent documentation and report-writing skills with the ability to maintain organized, accurate records</li><li>Solid understanding of Health and Safety regulations and construction site safety protocols</li><li>Strong communication and interpersonal skills with the ability to work collaboratively with engineers, contractors, and team members</li><li>Analytical mindset with strong attention to detail and the ability to identify discrepancies and non-compliance issues</li><li>Problem-solving capability and the ability to make decisive recommendations based on inspection findings</li><li>Familiarity with UAE construction regulations, standards, and local compliance requirements</li><li>Proficiency in measurement tools, testing equipment, and site surveying techniques</li><li>Preferred: Experience with construction management software and digital documentation systems</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong> </p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. </p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. </p><br><p><strong>What makes AECOM a great place to work</strong> </p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. </p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. </p><br><br><br> </div>
UAE National_Assistant Manager - Finance Control | Corporate Services | Dubai
Accounting, Finance & Banking
<h2 class="h5">Job description</h2>
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<p><b>Overview Of The Role:</b></p><p>The Assistant Manager for Finance Control in the Real Estate division supports the financial controlling function to ensure strong governance, accurate reporting, and effective control processes. The role drives innovative approaches by integrating digital and AI solutions, contributing to a culture of business excellence and accountability. The role also entails initiating transformation projects and continuous improvement initiatives that align with organizational objectives, fostering an adaptable and forward-thinking financial environment.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Review trial balances, balance sheet reconciliations, and financial reports for accuracy and compliance.</li><li>Perform variance analysis and provide actionable insights to management.</li><li>Support monthly, quarterly, and annual financial close processes.</li><li>Ensure adherence to accounting policies, SOPs, governance frameworks, and internal controls.</li><li>Support audit readiness and timely resolution of control or compliance issues.</li><li>Identify and implement automation opportunities within finance processes.</li><li>Develop and maintain dashboards and management reporting tools.</li><li>Leverage data analytics and AI solutions to enhance reporting and decision-making.</li><li>Promote adoption of innovative technologies and best practices across the finance function. </li><li>Independently initiate and lead finance improvement projects aligned with organisational objectives. </li><li>Drive process optimisation, standardisation, and efficiency initiatives. </li><li>Support finance transformation programs and system enhancement projects. </li><li>Collaborate with cross-functional teams to implement strategic finance initiatives.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Strong analytical and problem-solving skills.</li><li>Advanced knowledge of Excel, Power BI, and financial systems.</li><li>Proactive and self-driven ability to work independently.</li><li>Capacity to thrive in a fast-paced and evolving environment.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Bachelor's Degree in Finance, Accounting, or a related discipline.</li><li>Professional qualification such as ACCA, CPA, CA, CMA, or equivalent is preferred.</li><li>3 to 5 years of experience in Financial Controlling, Reporting, or Audit.</li><li>Strong understanding of accounting principles, governance frameworks, and real estate operations.</li><li>Proven track record of leading finance initiatives and delivering digital, automation, or AI-based solutions with measurable outcomes.</li></ul><p><br></p></div>
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<strong>Job Code:</strong> 258/001/491<br><strong>Industry:</strong> Cosmetics Manufacturing<br><strong>Division:</strong> Cosmetics<br><br>Our client is hiring for an <strong>R&D Assistant Manager </strong>job in Sharjah within the Personal Care (Cosmetics) division. The successful candidate will support research and development activities, including cosmetic formulation, product development, analytical testing, regulatory compliance, project management, and cost control. The role will also involve working closely with internal teams to support the development, testing, and continuous improvement of cosmetic products.<br><br><ul><li>Support the research and development of personal care and cosmetic products, including new product formulations and improvements to existing formulations.</li><li>Develop and evaluate cosmetic formulations based on product requirements, ingredient functionality, quality standards, and regulatory requirements.</li><li>Conduct and coordinate analytical testing to evaluate product quality, stability, performance, and formulation suitability.</li><li>Research and evaluate cosmetic ingredients, raw materials, and formulation alternatives for new and existing products.</li><li>Support R&D projects from formulation and testing through product development and implementation.</li><li>Ensure formulations and product development activities comply with applicable regulatory requirements and internal quality standards.</li><li>Coordinate with relevant internal teams on product development, testing, documentation, and project requirements.</li><li>Support project planning, cost control, and timely completion of R&D activities.</li><li>Troubleshoot formulation and product development issues and recommend appropriate solutions.</li><li>Maintain accurate R&D records, formulation details, test results, and relevant technical documentation.</li><li>Work collaboratively with team members and other departments to support R&D and business objectives.</li></ul><br><br><ul><li><strong>4–5 years of R&D experience in the Personal Care (Cosmetics) industry.</strong></li><li>Diploma or Bachelor's Degree in Chemistry.</li><li>Strong knowledge of cosmetic formulation, ingredients, analytical testing, and regulatory compliance.</li><li>Strong project management and cost control skills.</li><li>Good problem-solving, communication, and teamwork skills.</li><li><strong>Immediate joiners will be preferred.</strong></li></ul><br><br><em>Please visit our </em><strong><em>jobs</em></strong><em> page to check out our current list of jobs in UAE and across the world.</em><br><em>Follow us on </em><strong><em>LinkedIn</em></strong><em> and </em><strong><em>Facebook</em></strong><em> to stay updated regarding our upcoming opportunities.</em><br><em>Subscribe to our </em><strong><em>LinkedIn newsletter</em></strong><em> for weekly job updates.</em><br> </div>
<h2 class="h5">Job description</h2>
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<p><strong>About the Role:</strong></p><br><p>Mashreq Bank is seeking a highly motivated and experienced <strong>Assistant Manager, Learning & Development</strong> to join our <strong>People & Intellectual Capital Group (IC&OD)</strong>.This role is responsible for supporting the design, delivery, administration, and governance of learning and development initiatives across the organization. The successful candidate will play a key role in enhancing employee capability, managing learning operations, supporting structured development programs, leveraging learning technologies, and delivering an exceptional learning experience across the Bank.This is an exciting opportunity for professionals passionate about talent development, learning technology, data analytics, and creating impactful learning solutions that support organizational growth.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Manage and administer the Learning Management System (LMS) and other learning platforms to ensure seamless delivery of learning services.</li><li>Coordinate and oversee learning programs, workshops, and development initiatives across the organization.</li><li>Manage learning nominations, registrations, course assignments, assessments, and surveys.</li><li>Track, analyze, and report learning metrics, dashboards, and training effectiveness using tools such as Excel and Power BI.</li><li>Publish and maintain the annual learning catalogue and training calendar.</li><li>Support the design, delivery, and facilitation of behavioural and professional development programs.</li><li>Coordinate employee induction programs and ensure a positive onboarding learning experience.</li><li>Partner with internal stakeholders to identify capability gaps and support learning needs analysis activities.</li><li>Manage relationships with external training providers and ensure quality delivery of learning solutions.</li><li>Support compliance, audit, regulatory reporting, policy governance, and learning administration activities.</li></ul><p><strong>Required Experience & Qualifications:</strong></p><br><ul><li>Bachelor's degree in human resources, Business Administration, Education, or a related discipline.</li><li>Minimum <strong>7 years of professional experience</strong>, preferably within Learning & Development, Talent Development, or Human Resources.</li><li>Experience working within a large organization, preferably in the banking or financial services sector.</li><li>Hands-on experience administering Learning Management Systems (LMS) and HR learning platforms.</li><li>Strong proficiency in data analysis, reporting, Microsoft Excel, and Power BI, with the ability to generate actionable learning insights.</li></ul><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Nationality</b>
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United Arab Emirates </div>
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<h2 class="h5">Job description</h2>
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<p>As an Assistant Manager in Mashreq Gold, you will play a crucial role in expanding our client base and enhancing our market presence. Your primary objective will be to onboard and manage clients, ensuring a seamless and profitable banking experience. This role offers an exciting opportunity to contribute to the bank's growth and success.<br>Responsibilities:<br></p><ul><li> Develop and execute business development strategies to acquire new clients and expand the bank's market share.</li><li> Manage and nurture client relationships, ensuring a high level of satisfaction and retention.</li><li> Deliver on revenue and liability targets by actively cross-selling and upselling bank products and services.</li><li> Stay updated on market trends and competitor activities to identify new business opportunities.</li><li> Collaborate with the marketing team to create and implement effective marketing campaigns.</li><li> Conduct market research and analyze data to identify target audiences and potential leads.</li><li> Build and maintain strong relationships with internal stakeholders, including relationship managers and product specialists.</li><li> Provide regular performance reports and insights to the management team, highlighting areas for improvement.</li><li> Ensure compliance with all regulatory and internal policies and procedures.</li><li> Support the team in achieving overall business objectives and contribute to a positive work environment.</li></ul><br>Qualifications:<br><ul><li> A minimum of 5 years of experience in a similar role, preferably in the banking industry.</li><li> Excellent knowledge of market products and services, with a strong understanding of client needs.</li><li> Proven track record in business development and client acquisition, with a focus on revenue generation.</li><li> Strong leadership and management skills, with the ability to motivate and guide a team.</li><li> Exceptional communication and interpersonal skills, with the ability to build rapport and trust.</li><li> Analytical mindset with the ability to interpret data and make informed decisions.</li><li> Proficiency in using CRM systems and other relevant banking software.</li><li> Strong organizational skills and attention to detail.</li><li> Ability to work independently and manage multiple priorities.</li><li> A bachelor's degree in business, finance, or a related field is preferred.</li></ul> </div>
<h2 class="h5">Job description</h2>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As an Assistant Manager, you will own the performance of operations - spanning the bicycle and EV fleet and tMart operations. You will be expected to operate independently, drive compliance, and work closely with cross-functional teams to improve how the fleet runs.<br>
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<strong>Responsibilities:</strong></p><br><ul><li>Own the operational strategy and performance of the fleet - optimizing the fleet mix across bicycles and EVs, and setting the roadmap in collaboration with stakeholders.</li><li>Track and analyze fleet performance metrics, translating data into structured updates and clear recommendations for leadership.</li><li>Drive compliance at tMarts - visiting regularly, ensuring riders are showing up and following protocols, with consistent enforcement and a clear action plan for violators.</li><li>Identify and drive long-term solutions to recurring operational challenges.</li><li>Continuously refine and improve SOPs - leveraging automation and system enhancements to drive efficiency and reduce manual dependency.</li><li>Drive cross-functional collaboration with Performance, 3PL, and Rider Lifecycle teams to resolve systemic issues and align on priorities.</li><li>Build a high-performing team, foster a culture of ownership and accountability, with clear communication, and alignment across city-level operations.</li></ul><br>Qualifications<br><p><strong>Education and Experience:</strong></p><br><ul><li>Bachelor’s Degree required. Master’s preferred.</li><li>3-5 years of experience in operations, ideally in last-mile delivery, e-commerce, or mobility tech.</li><li>Proven experience managing on-ground teams and working across functions.</li></ul><p><strong>Skills and Competencies:</strong></p><br><ul><li>Analytical thinking with a data-driven approach to decision-making.</li><li>Clear, structured communication across teams and seniority levels.</li><li>Strong ownership mindset — accountable for outcomes, not just outputs.</li><li>On-ground presence — comfortable in the field and confident making independent calls.</li><li>Proven stakeholder management and cross-functional collaboration skills.</li><li>Beginner to intermediate proficiency with AI tools, including Claude.</li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Assistant Manager – Training is responsible for planning, designing, and delivering effective learning and development initiatives across the organization. The role focuses on enhancing employee capabilities, supporting business objectives, and driving a culture of continuous learning through structured training programs, digital learning solutions, and performance-focused interventions.</p><p><strong>Responsibilities</strong></p><ul><li><p>Design and develop comprehensive training programs. </p></li><li><p>Create training materials, manuals, and documentation to support learning initiatives. </p></li><li><p>Ensure training programs are aligned with business goals and objectives. </p></li><li><p>Conduct training sessions, workshops, and seminars. </p></li><li><p>Utilize various training methods, including e-learning, in-person sessions, and blended learning approaches. </p></li><li><p>Assess the effectiveness of training programs and make necessary adjustments to improve outcomes. </p></li><li><p>Conduct training needs assessments to identify gaps and areas for improvement. </p></li><li><p>Work closely with the sales and product teams to understand training requirements and priorities. </p></li><li><p>Monitor and evaluate the performance of training participants. </p></li><li><p>Provide feedback and coaching to ensure continuous improvement. </p></li><li><p>Develop metrics and KPIs to measure the success of training programs. </p></li><li><p>Collaborate with internal stakeholders to align training initiatives with business strategies. </p></li><li><p>Maintain open lines of communication with employees to ensure training needs are met. </p></li><li><p>Stay updated on industry trends and best practices in training and development. </p></li><li><p>Manage the training budget and resources effectively. </p></li><li><p>Maintain accurate records of training activities and participant progress. </p></li><li><p>Prepare reports on training outcomes and present findings to management. </p></li><li><p>Assist the Employee Engagement team in planning and executing various engagement initiatives. </p></li><li><p>Design and create visually engaging content for employee communications, including email campaigns and internal announcements. </p></li><li><p>Develop and produce videos for training programs and employee engagement initiatives.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor’s Degree in HR, Business Administration, or related field.</p></li><li><p>5–8 years of experience in Learning & Development.</p></li><li><p>Professional certifications in Training / Instructional Design (added advantage).</p></li></ul><p></p></section>
<p>Our client, a well-established international law firm, is wishing to recruit an experienced 'career receptionist' to join their Dubai office.
Your general responsibilities will be to provide efficient and effective front-of-house service to all clients, either face-to-face or via the telephone. To man the main PBX switchboard, answering and transferring incoming calls as well as assisting with the day to day operations of the office.
You should enjoy working in a dynamic environment and be able to work autonomously as well as within a larger team.</p><p>1. Operating the main telephone switchboard; answering and transferring incoming calls.
2. Taking and delivering messages accurately, promptly, and in a professional manner, whilst ensuring that clients are transferred to the correct destinations.
3. Updating and checking the firm's general voicemail box every day to ensure any messages left outside office hours are dealt with.
4. Reserving meeting rooms in Outlook and maintaining the diary for all bookings.
5. Ensuring the meeting room is fully stocked at all times and pantry items are available.
6. Ensure that clients are offered refreshments as well as greeted and welcomed in a professional and friendly manner.
7. Maintaining the reception area, including plants, floral arrangements, TV, magazines, and general maintenance.
8. Assisting IT with the preparation of AV equipment and uploading of presentations.
9. Updating CRM (Interaction) as and when required.
10. Maintaining an operations manual for reception.
11. Booking and receiving couriers.
12. Scanning of documents, adding to, and maintaining files.
13. Providing cover and assisting the Office Assistant as and when required.
14. Attending MOFA for the legalisation of documents if required.
15. Ability and willingness to work outside of contracted working hours, as requested.
16. Assisting accounts with the posting of telephone invoices.
17. Assisting the Business Operations Manager with any tasks as and when necessary.
** They are looking for someone who isn't a job hopper and is happy to stay on reception whilst enjoying the variety of tasks that come with it. **</p>
<h2 class="h5">Job description</h2>
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<ul><li><p><span>Performs all functions of CSSD.</span></p><br><ul><li><span>Collection of instruments with proper checking and integrity of equipment.</span></li><li><span>Establishes and ensures the implementation of CSSD policies and procedures.</span></li><li><p><span>Receiving the instrument properly and uses prescribed technique for disinfection and cleaning methods.</span></p><br></li><li><p><span>Using proper P.P.E. (personal protective equipment) and follow infection control protocol lead by hospital policies in each area of the department</span></p><br></li><li><p><span>Directs and supervises activities of CSSD assistants relating to the operations involved in CSSD.</span></p><br></li><li><p><span>Performs duties as CSSD technician independently and work proficiently.</span></p><br></li><li><p><span>Consistently uses recipes to correctly assemble, protect, wrap containerize and/or peel pouch and label instruments. Also, identifies the cleanliness and functionality.</span></p><br></li><li><p><span>Properly handles sterile item supplies, equipment and instruments.</span></p><br></li></ul></li></ul><ul><li><p><span>Selection of proper sterilization method and required know and follow the principles of sterilization.</span></p><br></li></ul><ul><li><span>Proper distribution of items to respective department.</span></li></ul><ul><li><p><span>Maintain all decontamination records, updates the checklist and maintain all sterilization records to be updated.</span></p><br></li></ul><ul><li><p><span>Assesses CSSD supply needs and establish a standard CSSD inventory level for supplies and function of instruments and equipment’s.</span></p><br></li></ul><ul><li><p><span>Reporting shortage of material to the supervisor/ in charge at earliest convenience, maintaining records for ordering and replenishment</span></p><br></li></ul><ul><li><p><span>Develop, coordinate and participate in routine educational program and staff meeting to facilitate professional growth and quality patient care.</span></p><br></li></ul><ul><li><span>Monitors compliance with hospital policies and procedures</span></li></ul><ul><li><p><span>Coordinates with PCI nurse. Promoting & maintaining qualities in all services & ensure continuous quality improvement measure are in place. Conduct method evaluation/ development as per standard policies & procedure.</span></p><br></li></ul><ul><li><p><span>Maintaining strict confidence in relation to patient information whether formally or informally recorded.</span></p><br></li></ul><ul><li><p><span>Participating in education session conducted for department staff and various hospital committee and staff meeting.</span></p><br></li></ul><ul><li><p><span>Maintaining positive and effective working relationships within the departments/divisions and also within the other department facility</span></p><br></li></ul><ul><li><p><span>Technician should understand/know the efforts, service, special skills and caring of instrument which ultimately effecting the early recovery and discharge of each patient.</span></p><br></li></ul><br>Responsibilities:<br><ul><li><p><span>Performs all functions of CSSD.</span></p><br><ul><li><span>Collection of instruments with proper checking and integrity of equipment.</span></li><li><span>Establishes and ensures the implementation of CSSD policies and procedures.</span></li><li><p><span>Receiving the instrument properly and uses prescribed technique for disinfection and cleaning methods.</span></p><br></li><li><p><span>Using proper P.P.E. (personal protective equipment) and follow infection control protocol lead by hospital policies in each area of the department</span></p><br></li><li><p><span>Directs and supervises activities of CSSD assistants relating to the operations involved in CSSD.</span></p><br></li><li><p><span>Performs duties as CSSD technician independently and work proficiently.</span></p><br></li><li><p><span>Consistently uses recipes to correctly assemble, protect, wrap containerize and/or peel pouch and label instruments. Also, identifies the cleanliness and functionality.</span></p><br></li><li><p><span>Properly handles sterile item supplies, equipment and instruments.</span></p><br></li></ul></li></ul><ul><li><p><span>Selection of proper sterilization method and required know and follow the principles of sterilization.</span></p><br></li></ul><ul><li><span>Proper distribution of items to respective department.</span></li></ul><ul><li><p><span>Maintain all decontamination records, updates the checklist and maintain all sterilization records to be updated.</span></p><br></li></ul><ul><li><p><span>Assesses CSSD supply needs and establish a standard CSSD inventory level for supplies and function of instruments and equipment’s.</span></p><br></li></ul><ul><li><p><span>Reporting shortage of material to the supervisor/ in charge at earliest convenience, maintaining records for ordering and replenishment</span></p><br></li></ul><ul><li><p><span>Develop, coordinate and participate in routine educational program and staff meeting to facilitate professional growth and quality patient care.</span></p><br></li></ul><ul><li><span>Monitors compliance with hospital policies and procedures</span></li></ul><ul><li><p><span>Coordinates with PCI nurse. Promoting & maintaining qualities in all services & ensure continuous quality improvement measure are in place. Conduct method evaluation/ development as per standard policies & procedure.</span></p><br></li></ul><ul><li><p><span>Maintaining strict confidence in relation to patient information whether formally or informally recorded.</span></p><br></li></ul><ul><li><p><span>Participating in education session conducted for department staff and various hospital committee and staff meeting.</span></p><br></li></ul><ul><li><p><span>Maintaining positive and effective working relationships within the departments/divisions and also within the other department facility</span></p><br></li></ul><ul><li><p><span>Technician should understand/know the efforts, service, special skills and caring of instrument which ultimately effecting the early recovery and discharge of each patient.</span></p><br></li></ul><br>Qualifications:<br><ul><li><p><span>Certification of training from an approved institute of CSSD technicians or Diploma in Nursing.</span></p><br><ul><li><p><span>Required experience 2 years in relevant area in absence of formal course.</span></p><br></li><li><p><span>License to practice by DOH.</span></p><br></li><li><p><span>Must be fluent in spoken and written English, Arabic speaking desirable but not essential.</span></p><br></li><li><p><span>Demonstrates good organizational and communication skills.</span></p><br></li></ul></li></ul> </div>
<h2 class="h5">Job description</h2>
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Job Description <p>PRIMARY RESPONSIBILITIES:</p><br><br>
<p>1. Assists in maximizing room sales and revenue.<br>
2. Prepares guest name lists.<br>
3. Prepares for guest arrivals and departures.<br>
4. Greets and addresses guests by name upon their check-in and check-out.<br>
5. Assists guests while they are registering.<br>
6. Assists guests with transportation arrangements, luggage, payment, etc.<br>
7. Escorts guests to their rooms.<br>
8. Informs Guest Service Attendants of guests’ room number.<br>
9. Shows the room features and facilities to guests.<br>
10. Assists and follows up guests’ requests and inquiries.<br>
11. Recommends F&B outlets and entertainments in the hotel to guests.<br>
12. Briefs next shift personnel to hand over at the end of the shift.<br>
13. Provides information, directions and service based on the hotel standards and policies.<br>
14. Operates the Business Center in providing secretarial service and handles all requested documents and information.<br>
15. Ensures a prompt delivery of mails and messages.<br>
16. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.<br>
17. Controls and distributes guest room keys.<br>
18. Strictly follows hotel and company standards and policies.<br>
19. Informs management regarding guest feedback or any unusual events.<br>
20. Is familiar with the emergency procedures of the hotel.<br>
21. Performs other duties as assigned by Shift Manager or FO Manager.</p><br><br>
<p>ADMINISTRATIVE RESPONSIBILITIES</p><br><br>
<p>1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.<br>
2. Conducts daily briefing and de-briefing in the absence of the immediate supervisor<br>
3. Recommends corrective actions for unfavorable variances in job standards and budget commitment.<br>
4. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.<br>
5. Establishes two-way communication within and related departments.<br>
6. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.<br>
7. Prepares volume of business counts and revenue report for the concerned section<br>
8. Attends briefing and departmental meetings or as assigned by supervisor.<br>
9. Manages time effectively by meeting deadlines on time.<br>
10. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.<br>
11. Identifies and solves problems in a professional manner.<br>
Assists others to ensure the operation is run smoothly and effectively</p><br><br>
<p>TECHNICAL RESPONSIBILITIES</p><br><br>
<p>1. Knows and understands the job description of all positions in the department and be able to perform the task as required.<br>
2. Knows and understands policies of the department well and can guide others to perform the job well.<br>
3. Recognizes good quality products and presentation<br>
4. Checks and improves all service standards established by the company<br>
5. Supervises staff activities to maximize revenue and minimize costs.<br>
6. Provides assistance to the staff when required during peak periods.<br>
7. Maintains grooming standards for all personnel<br>
8. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.<br>
9. Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.<br>
10. Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.</p><br><br>
<p>COMMERCIAL RESPONSIBILITIES</p><br><br>
<p>1. Communicates effectively with guest, clients, business partners and staff.<br>
2. To be a good sales person to promote hotel’s image and businesses.<br>
3. Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.</p><br><br>
<p>HUMAN RESOURCES RESPONSIBILITIES:</p><br><br>
<p>1. Coaches and counsels all staff when applicable<br>
2. Evaluates objectively the performance of staff in his/her responsibilities.<br>
3. Provides training to all staff in his/her department regularly.<br>
4. Motivates staff to grow within the company.<br>
5. Develops him/herself to be better supervisor/manager at all times.</p><br><br>
<p>RELATIONSHIP</p><br><br>
<p>1. Reports to Unit Manager concerned.<br>
2. Directs and supervises activities of subordinates.<br>
3. Coordinates with all concerned personnel to ensure that all activities are accomplished.</p><br><br>
<p>OTHERS</p><br><br>
<p>• Continuous learning through own IDP.<br>
• Any other duties as may be assigned by the superior.</p><br><br>
<p>ACCOUNTABILITIES</p><br><br>
<p>• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</p><br><br>
<p>COMPANY’S CULTURE</p><br><br>
<p>• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”</p><br><br>
<p>CONFIDENTIALITY</p><br><br>
<p>• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p><br><br>
<p>JOB REQUIREMENT </p><br><br>
<p>• Minimum education of Bachelor degree in Hotel Management or relevant degree.<br>
• Fresh graduate is welcome. Minimum of 2 years in Reception or Guest Service experience will be a strong plus<br>
• Have good English communication skills both in written and spoken<br>
• Pleasant personality with good communication and interpersonal skills</p><br><br>
<br><br> </div>
<p>We are seeking a highly organized, proactive, and professional School Administrator to oversee the day-to-day administrative operations of school. The successful candidate will ensure the smooth functioning of the administrative office while supporting students, parents, faculty, and school leadership.</p>
<p>Key Responsibilities<br />
Manage daily school administrative operations.<br />
Maintain accurate student and staff records.<br />
Coordinate admissions, enrollment, and registration processes.<br />
Prepare reports, letters, and official correspondence.<br />
Schedule meetings, school events, and examinations.<br />
Respond to inquiries from parents, students, and visitors.<br />
Coordinate with vendors and service providers.<br />
Maintain office supplies and administrative documentation.<br />
Support HR administration, including attendance and onboarding documentation.<br />
Ensure compliance with school policies and regulatory requirements.</p>
<p>INTERESTED CANDIDATE CAN SEND THEIR CV TO EMAIL : kratilink1990@gmail.com</p>
<ul><li><p>Prepare and check client document packs for company registration and residency visa files — completeness, validity, expiry, legibility.</p></li><li><p>Prepare and lodge routine applications and upload documents in government and free-zone portals (DMCC, IFZA, MEYDAN, DIFC, ADGM, RAKEZ, DED, GDRFA / ICP, MoHRE, MoFAIC, DLD).</p></li><li><p>Prepare draft corporate documents and commercial proposals from our template library for review by the Senior Consultant.</p></li><li><p>Coordinate medical tests, biometrics, Emirates ID issuance, translation, notarisation and attestation; work with our PROs on counter visits and document collection.</p></li><li><p>Support corporate bank account opening: assemble the documentation pack, schedule meetings with clients and bankers, and track applications to activation.</p></li><li><p>Attend meetings with clients and bankers: prepare the agenda and documents, take minutes, and log every follow-up with an owner and a due date.</p></li><li><p>Keep the CRM, the task management system and our trackers accurate and current every single day; chase evidence of every submission — receipt, screenshot or reference number.</p></li><li><p>Maintain the licence and visa renewal calendar with 60 / 30 / 15-day reminders, and the document archive in Dropbox.</p></li><li><p>Prepare data for weekly and monthly operational reports; take minutes at team meetings and follow action points to closure.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 3 years of experience in a comparable administrative, personal-assistant or operations-support role. Experience in a corporate services provider, business setup consultancy, law firm or audit firm in the UAE is a strong advantage.</p></li><li><p>Russian and English at professional working level, spoken and written. Both are used daily: Russian with clients and colleagues, English for documents, portals and government correspondence.</p></li><li><p>Hands-on experience with UAE government or free-zone portals.</p></li><li><p>Excellent document discipline: file naming, version control, expiry tracking, and the habit of capturing evidence for everything.</p></li><li><p>Confident with a CRM, a task management system, Google Workspace and Dropbox.</p></li><li><p>Absolute discretion. You will handle passports, ownership data and financial documents every day.</p></li><li><p>Willingness to complete our mandatory annual AML/CFT training and to sign a confidentiality undertaking.</p></li><li><p>Eligible to work in the UAE, or willing to be sponsored on a DMCC employment visa by us.</p></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>1.Other tasks related to the nature of the department's work, or assigned by the</p><p>Assistant Undersecretary for Digital Business Development:</p><ol><li><p>Preparing strategic and operational plans for government services and service</p></li></ol><p>delivery channels within the ministry, in line with the UAE Government Services Strategy and federal policies supporting digital transformation, and implementing them after approval.</p><ol><li><p>Managing the department's organizational units, monitoring their performance, and</p></li></ol><p>preparing reports to prevent duplication of objectives and tasks.</p><ol><li><p>Preparing a proposed strategic and operational plan for the department, developing</p></li></ol><p>performance indicators, and working to achieve them.</p><ol><li><p>Developing and improving services provided through various service channels to</p></li></ol><p>ensure a superior customer experience and enhance the quality, eiciency, and competitiveness of government services in general, and digital services in</p><p>particular, in cooperation with the relevant organizational units.</p><ol><li><p>Strengthening relationships with external partners to establish strategic</p></li></ol><p>partnerships.</p><ol><li><p>Developing and motivating internal partners, and managing change to ensure</p></li></ol><p>eiciency and eectiveness. Implementing the design, development, and re-</p><p>engineering of digital and non-digital services, as well as services that cannot be digitized, in line with future trends and global best practices.</p><ol><li><p>Leading, directing, reviewing, and approving work procedures, methods,</p></li></ol><p>performance indicators, and quality standards for management processes, and</p><p>developing proposals to improve operations.</p><ol><li><p>Monitoring, evaluating, and improving administrative processes such as planning,</p></li></ol><p>budgeting, reporting, and service delivery. Developing policies, standards,</p><p>regulations, manuals, and procedures related to customer experience within the Ministry, in coordination with the Emirates Government Excellence Program and various organizational units, and monitoring and supervising their implementation.</p><ol><li><p>Developing internal plans to foster a culture of team building and continuous</p></li></ol><p>learning to ensure the highest quality of work delivery.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.</li><li>Minimum of 10-15 years of progressive experience in IT management, with a proven track record in leadership roles.</li><li>Extensive experience in managing complex IT infrastructures, including cloud environments (AWS, Azure, GCP) and on-premises systems.</li><li>Demonstrated expertise in cybersecurity principles, risk management, and data protection strategies.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<p><span><span><strong>JOB OBJECTIVE:</strong></span></span></p><br><br><p><span><span>The Assistant Manager of Retail Festivals & Events is responsible for supporting the planning and execution of Dubai Shopping Festival (DSF), ensuring strategic alignment with the DFRE and DET's goals. This role involves managing budgets, coordinating with stakeholders, and enhancing event experiences. Key duties include overseeing event logistics, ensuring compliance with regulations, and implementing innovative and creative event strategies. The Assistant Manager will also maintain event documentation and manage stakeholder relationships throughout the DSF lifecycle.</span></span></p><br><br><p><span><span><strong>KEY ACCOUNTABILITIES:</strong></span></span></p><br><br><p><span><b><span><strong>Core Functional Responsibilities & Subject Matter Expertise</strong></span></b></span></p><br><p><span><span>●</span></span><span><span>Assist in the development and management of DSF event plans, including the allocation of resources, budgeting, and adherence to timelines linked to project milestones.</span></span></p><br><p><span><span>●</span></span><span><span>Support the Festival Strategy and Planning team in the creation of event budgets, implementing financial management controls, and establishing metrics for measuring spending and performance during DSF.</span></span></p><br><p><span><span>●</span></span><span><span>Aid in coordinating with team members to integrate DSF events into the DFRE calendar to anticipate and resolve any planning or execution issues</span></span></p><br><p><span><span>●</span></span><span><span>Support in classifying DSF events based on scope, attendance, audience profiles, duration, location, budget, and resource requirements.</span></span></p><br><p><span><span>●</span></span><span><span>Assist in the preparation and distribution of communications to the Event Marketing team to facilitate the development of targeted marketing strategies for DSF.</span></span></p><br><p><span><span>●</span></span><span><span>Contribute to the creation of project one-pagers, defining budgets, objectives, and content elements, and providing examples from the industry or benchmarks from similar festivals.</span></span></p><br><p><span><span>●</span></span><span><span>Collaborate with the procurement team on drafting RFPs/RFIs, managing supplier selection, and overseeing contract processes. Maintain relationships with agencies post-award.</span></span></p><br><p><span><span>●</span></span><span><span>Manage on-ground event/project delivery, coordinating with all relevant internal and external stakeholders.</span></span></p><br><p><span><span>●</span></span><span><span>Maintain strong relationships with internal and external stakeholders, including vendors, sponsors, and government authorities, to ensure smooth DSF execution and alignment with Dubai Economic and Tourism Department's (DET) strategic goals.</span></span></p><br><p><span><span>●</span></span><span><span>Serve as the primary point of contact for DSF stakeholders, managing queries, resolving issues, and ensuring stakeholder satisfaction throughout the event lifecycle.</span></span></p><br><p><span><span>●</span></span><span><span>Proactively identify and implement innovative solutions and trends in event management to enhance attendee experiences and operational efficiency for DSF.</span></span></p><br><p><span><span>●</span></span><span><span>Suggest and integrate creative content elements and activations to keep DSF engaging and aligned with global event management best practices.</span></span></p><br><p><span><span>●</span></span><span><span>Ensure DSF compliance with all DET policies, industry regulations, and legal requirements, particularly in procurement and contract management.</span></span></p><br><p><span><span>●</span></span><span><span>Collaborate with team members to develop and manage risk mitigation and contingency plans for DSF, addressing potential issues such as delays, budget overruns, or other unforeseen challenges.</span></span></p><br><p><span><span>●</span></span><span><span>Coordinate with the Health, Safety, and Environment (HSE) team to ensure robust safety protocols are in place and adhered to during all events.</span></span></p><br><p><span><span>●</span></span><span><span>Maintain comprehensive records of all DSF-related documentation, including contracts, budgets, and communications, to ensure readiness for audits and future reference.</span></span></p><br><p><span><span>●</span></span><span><span>Prepare detailed DSF performance reports, offering insights into challenges faced and recommendations for continuous improvement.</span></span></p><br><p><span><span>●</span></span><span><span>Support the analysis of satisfaction reports and feedback from retailers, malls, and partners to identify and address areas for improvement in future editions of DSF.</span></span></p><br><p><span><span>●</span></span><span><span>Maintain up-to-date knowledge of local laws and international standards relevant to large-scale public and private events.</span></span></p><br><br> <p><span><b><span><strong>Qualifications & Experience:</strong></span></b></span></p><br><p><span><span>·</span><span>Bachelor’s Degree in Event Management, Business Administration, Marketing, Hospitality, or related fields.</span></span></p><br><p><span><span>·</span><span>Professional certifications such as the Project Management Professional (PMP); are advantageous.</span></span></p><br><p><span><span>·</span><span>Minimum of 4 years of experience in event management, with a focus on retail and large-scale public events.</span></span></p><br><p><span><span>·</span><span>Proven track record of successful management and execution of large-scale festivals or retail events, preferably in a similar market or industry.</span></span></p><br><p><span><span>·</span><span>Experience in budget management and resource allocation to meet strategic objectives.</span></span></p><br><p><span><span>·</span><span>Strong experience in stakeholder management, including working with government bodies, sponsors, vendors, and partners.</span></span></p><br><p><span><span>·</span><span>Experience drafting and managing RFPs/RFIs, and overseeing contract processes with suppliers and agencies.</span></span></p><br><p><span><span>·</span><span>Proven ability to manage multiple projects simultaneously under tight deadlines.</span></span></p><br><p><span><span>·</span><span>Experience with compliance and safety protocols in event management.</span></span></p><br><br><p><span><b><span><strong>Key Skills & Capabilities:</strong></span></b></span></p><br><p><span><span>·</span><span>Ability to support and coordinate event planning efforts, ensuring that all elements align with the strategic objectives and timelines.</span></span></p><br><p><span><span>·</span><span>Capability to assist in budget preparation and tracking, ensuring financial efficiency throughout the event lifecycle.</span></span></p><br><p><span><span>·</span><span>Skills in maintaining productive relationships with vendors, sponsors, and government entities to facilitate smooth event operations.</span></span></p><br><p><span><span>·</span><span>Strong communication skills to effectively liaise with and provide updates to various stakeholders, including team members and external partners.</span></span></p><br><p><span><span>·</span><span>Understanding of marketing strategies to assist in the promotion of the event and engagement with target audiences.</span></span></p><br><p><span><span>·</span><span>Ability to contribute to marketing content and communication materials, ensuring they are compelling and on-brand.</span></span></p><br><p><span><span>·</span><span>Proficiency in collecting and analyzing event data to support decision-making and report on event success.</span></span></p><br><p><span><span>·</span><span>Aptitude for identifying and addressing issues promptly, providing support in contingency planning and risk management.</span></span></p><br><p><span><span>·</span><span>Familiarity with digital tools and event management software to assist in the efficient organization and execution of events.</span></span></p><br><p><span><span>·</span><span>Knowledge of local regulations and compliance requirements, assisting in ensuring that all event activities are conducted legally and safely.</span></span></p><br><p><span><span>·</span><span>Ability to support and lead smaller teams or subcommittees as part of the event’s broader organizational structure.</span></span></p><br><p><span><span>·</span><span>Skilled in working collaboratively across various departments to ensure cohesive event planning and execution.</span></span></p><br><p><span><span>·</span><span>Capacity to adapt solutions in real-time to address challenges that arise during event planning and execution.</span></span></p><br><p><span><span>·</span><span>Sensitivity to the multicultural nuances of Dubai, ensuring that event content and activities resonate with a diverse audience.</span></span></p><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><span><span>To comply with country regulations, we are looking for UAE talent to fill this role.</span></span></p><br><p><span><span><strong>Job Responsibility:</strong></span></span></p><br><ul><li><span><span>Complete ownership of Priority Customers complaints raised by various channels such as, Call Center, social media, Media, Senior Management, Website and Online Banking or any other channel as assigned by the Unit Manager. This includes providing timely resolution while maintaining customer satisfaction levels within the bank’s rules and regulations in addition to maintaining necessary MIS updated and accurate.</span></span></li><li><span><span>Focus on providing end to end resolution of complaints within TAT (90%) and increase first time resolution which in turn will reduce number of hand-offs for complaints handled and reduce cost of complaints handling.</span></span></li><li><span><span>Ensure that all customers are contacted as per assigned KPI throughout the resolution cycle considering the criticality and complexity of complaints handled by the Assistant Manager.</span></span></li><li><span><span>Maintain strong relationship with internal & external stakeholders, as applicable, and work towards improving complaints handling processes to ensure customer satisfaction is always maintained.</span></span></li><li><span><span>Identify opportunities to improve complaint handling process for Priority Customers to reduce number of complaints</span></span></li><li><span><span>Increase C-Sat (Customer Satisfaction) & NPS (Net Promoter Score) of complaining Priority Customers and provide best experience.</span></span></li><li><span><span>Utilize agreed empowerment at various levels (financial, non-financial and systems) in order to deliver enhanced complaints handling process.</span></span></li><li><span><span>Produce and maintain reports in timely and accurate manner</span></span></li></ul><p><span><span><strong><u>Job Skills & Qualifications:</u></strong></span></span></p><br><ul><li><span><span>Bachelor Degree </span></span></li><li><span><span>3+ years minimum experience in banking industry or in customer facing/complaints handling unit </span></span></li></ul><p><span><span><strong><u>What we offer you:</u></strong></span></span></p><br><ul><li><span><span>Competitive salary package </span></span></li><li><span><span>Strong emphasis on work-life balance and wellbeing across the bank </span></span></li><li><span><span>World-class Learning & Development platform and career development </span></span></li><li><span><span>Generous annual leave entitlement and Private Healthcare </span></span></li><li><span><span>Preferential banking facilities for employees </span></span></li></ul><br><p>EIB</p><br><p><br>Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.</p><br><p>As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.</p><br><p>Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.</p><br><p>We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Nationality</b>
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United Arab Emirates </div>
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