Airline Ticketing Agent Jobs
2870 Jobs Found
UAE - Abu Dhabi
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<p>We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p>
<p><span>This position is based at Al Maha Arjaan by Rotana Abu Dhabi.</span><br><br>As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:<br><br>• Ensure all administration procedures are maintained to hotel and company standards<br>• Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them<br>• Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times<br>• Understand the hotel credit policy and ensure it is applied while making group reservations<br>• Positively contribute to all the sales activities within the hotel and maximize sales opportunities<br>• Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported<br>• Ensure all reservations and requests are confirmed within 24 hours</p> </div>
Kerzner International Management
UAE - Abu Dhabi
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<span> </span><p><span><span><span>Restaurant Reservations Agent, One and Only One Za'abeel</span></span></span> <br>
<span><span>(<span>20691</span></span></span>)</p><br> <p><span><span>At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. </span></span></p><br>
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<span><span>Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></span></p><br> <p><span><strong>About The Role</strong></span></p><br>
<p><span>To assist in maximizing restaurant revenue and occupancy, entering reservations into Sevenrooms and follow-up all reservations to ensure all bookings are guaranteed and confirmed. Be responsible for the entire reservation process by providing prompt, efficient, and responsive service to guests, to achieve a high level of guest satisfaction and organizational profitability in an environment of high individual morale. In addition to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure the highest level of personalized attention. Your main key duties and responsibilities will include: </span></p><br>
<ul>
<li><span> Provides prompt, courteous, and efficient service to all guests and callers, to achieve a high level of customer satisfaction </span></li>
<li><span> On receiving reservations, ensures that they are immediately processed as per hotel standards in Sevenrooms, Opera, and Payment Online System</span></li>
<li><span> Follows ‘Leading Hotels of the World’ Reservations Standards (reservation, accounting, and confirmation) without exceptions</span></li>
<li><span> Handle Calls and Emails for Inbound and Outbound. Multiskilled in handling calls and emails at the same time</span></li>
<li><span> Handles exclusive and non-exclusive group reservations; from inquiry to sending out proposals, reservation agreements, and group contracts</span></li>
<li><span> Sends out all confirmations, regrets and replies within twenty-four hours of receiving the query</span></li>
<li><span> Administrative tasks and generation of daily reports (Arrival Update, Group Function Sheets, Performance Update Report, Call Summary, Payment Masters, etc.) </span></li>
<li><span> Gives top priority to correspondence that pertains to the current or next day</span></li>
<li><span> Reads all reservation correspondence thoroughly for Special Instructions / Requests and ensures that the information is passed onto the respective restaurants/venues</span></li>
<li><span> Communicates promptly and efficiently, customer complaints and compliments regardless of how small they may be </span></li>
<li><span> Actively elicits guest preferences and feedback regarding restaurant services and initiates action on the same to maximize guest satisfaction</span></li>
<li><span> Assisting guests or clients in arranging site inspection schedules with the F&B Events and Group Manager</span></li>
<li><span> Ensures proper record keeping and documentation as per statutory and organizational requirements </span></li>
</ul>
<p><span><strong>About You:</strong></span></p><br>
<ul>
<li><span> Minimum 2 years experience in acknowledged resorts and hotels as Agent, Reservations </span></li>
<li><span> Strong Teamwork Skills </span></li>
<li><span> Strong Communication Skills </span></li>
<li><span> Knows Opera/ Opera Cloud & Sevenrooms </span></li>
<li><span> Speaks English Fluently </span></li>
</ul> <p><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br>
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UAE - Dubai
Company Description<br><br>Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.<br><br>Our Commitment To Diversity & Inclusion<br><br>We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.<br><br>Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS<br><br>Job Description<br><br>We are currently seeking an enthusiastic, detail-oriented, and guest-focused Reservations Agent to join our team. As a Reservations Agent, you will play a key role in ensuring every guest enjoys a seamless and personalised booking experience. You will be responsible for managing reservations across multiple channels, offering tailored recommendations, and delivering exceptional service. This is an exciting opportunity for individuals passionate about providing exceptional hospitality in a dynamic luxury environment.<br><br>Key Responsibilities<br><br>Handle all reservation inquiries via phone, email, and online booking platforms, ensuring a smooth and efficient experience for all guests. Provide detailed information on room types, rates, availability, and special offers, tailoring recommendations based on guest preferences. Process, modify, and confirm reservations, ensuring accuracy and adherence to hotel policies. Offer personalised services for VIP guests, group bookings, and special events, ensuring every detail is handled with care. Collaborate closely with the Front Desk, Concierge, and Sales teams to ensure smooth guest transitions from reservation to check-in. Maintain and update guest profiles, ensuring preferences and special requests are recorded for future stays. Monitor inventory and room availability to maximise hotel occupancy and revenue. Resolve any guest issues or booking discrepancies in a professional and courteous manner. Keep up to date with hotel promotions, packages, and services to effectively upsell and enhance the guest experience.<br><br>Qualifications<br><br>Minimum 1 Years as a Reservations Agent Knowledge of Accor Distribution and Reservation systems is preferable
Universal Group
UAE - Abu Dhabi
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Job Description <p>PRIMARY RESPONSIBILITIES:</p><br><br>
<p>Sale Role:</p><br><br>
<p>• Be knowledgeable of;<br>
o All hotel facilities/services, hours of operation.<br>
o All guest room layouts, bed types, décor, appointments, and locations.<br>
o Room availability for any given day.<br>
o Restricted dates, rates and room types.<br>
o All room rates, packages and promotions.<br>
o Specific arrangements between hotel and travel agencies, corporate reservations center.<br>
o Entertainment/special events scheduled in the hotel.<br>
• Take personal responsibility for driving up selling, achieving set revenue targets by months.<br>
• Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.</p><br><br>
<p>Customer Service Role:</p><br><br>
<p>• Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.<br>
• Communicates effectively with all guests and colleagues.<br>
• Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.<br>
• Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.<br>
• Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours.<br>
• Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.<br>
ACCOUNTABILITIES</p><br><br>
<p>• Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations<br>
• Liaise with IT in report and faults on telephone lines or computer network.<br>
• Proactively promote other sister properties of the Dusit Hotels and Resorts.<br>
• Maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel</p><br><br>
<p>TECHNICAL RESPONSIBILITIES</p><br><br>
<p>• Knowledge of technical and managerial applications of the following systems and their utilization;<br>
o Opera Property Management System (OPMS)<br>
o Sabre SynXis CRS<br>
o Serenata NetHotel Profile Management<br>
o GDS Interface (GDS)<br>
o Oasis Hospitality Software (PMS for China Properties)</p><br><br>
<p>COMMERCIAL RESPONSIBILITIES</p><br><br>
<p>• Maintains high level of effective communications with guests and colleagues.<br>
• Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.</p><br><br>
<p>CONFIDENTIALITY</p><br><br>
<p>• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p><br><br>
<p>JOB REQUIREMENT: </p><br><br>
<p>• Minimum education of Bachelor degree in hotel management, Business Administration or relevant discipline.<br>
• Minimum of 1 year in relevant experience in a similar capacity.<br>
• Basic experience with OPMS and all related system and its day to day support.<br>
• Good knowledge of Microsoft office programs.<br>
• Enthusiastic and self-motivated, according to Dusit International’s core values.<br>
• Ability to communicate effectively and professionally written and spoken English</p><br><br>
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Bulgari Hotels and Resorts
UAE - Abu Dhabi
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<span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
UAE - Abu Dhabi
Urban Chic is a premium serviced apartment brand operating design-led apartments across central London and Abu Dhabi, part of Chic Group. Our Abu Dhabi office is the reservations hub for both regions, and we're hiring a Reservations & Guest Services Agent to join it immediately. This is an urgent hire.<br>The role is sales-driven first: you convert enquiries into confirmed, revenue-generating bookings and maximise the value of every booking, while delivering the responsive, personal service our brand is known for to guests before, during and after their stay.<br>IMPORTANT: Previous experience in the holiday homes / short-term rental or serviced apartments industry is essential. Please confirm this in your application; applications without it will not be progressed.<br>What you'll do- Handle all inbound enquiries for both UK and UAE portfolios via phone, email, Whats App, live chat, OTA messaging (Booking.com, Airbnb, Expedia) and direct website channels, within agreed response-time standards- Actively convert enquiries into confirmed bookings: follow up unconverted quotes and expired holds, and re-engage past guests- Upsell and cross-sell: extended stays, larger or premium units, early check-in / late check-out and add-ons- Prepare quotations and negotiate extended-stay and corporate enquiries within parameters set by head office- Manage the reservations calendar in Guesty: bookings, modifications, extensions, cancellations and no-shows, keeping rates, availability and unit allocation accurate- Process booking payments and guest deposits and explain payment and cancellation terms clearly- Act as primary point of contact for in-stay guests in both regions: check-in/out, access, housekeeping requests, luggage and concierge-style help; manage pre-arrival communications and guest verification- Triage every guest-reported issue: diagnose it (Wi-Fi, heating/AC, appliances, access, cleanliness), resolve it yourself where you can, and where you can't, allocate it to maintenance, housekeeping, operations or management with clear handover notes and follow through to resolution- Respond to guest reviews on OTA platforms, Google Business and Trip Advisor- Keep accurate records of enquiries, quotes, conversions and guest communications; support daily arrivals, departures and occupancy reporting<br>What we're looking for- Previous experience in the holiday homes / short-term rental or serviced apartments industry (essential)- 1-3 years' reservations, travel sales, front-office or guest-services experience- A natural salesperson with a service-first manner- Excellent spoken and written English; Arabic an advantage- Confident with a PMS / channel manager (Guesty a plus) and OTA extranets- Accurate, organised and calm under pressure; a practical problem-solver- Able to work a rota including night shifts and weekends (UAE time) to cover UK hours- Based in Abu Dhabi or able to relocate immediately; visa sponsorship available for the right candidate<br>Hours, pay and benefits- Full-time, on-site in our Abu Dhabi office (Al Reem Island); rota covering UK and UAE operating hours, 6 days a week including weekends and public holidays- Competitive salary (AED) depending on experience, plus travel allowance- UAE employment visa and health insurance- Annual leave in line with ADGM Employment Regulations- Six-month probation<br>Performance is measured on clear conversion, upsell, response-time and guest-satisfaction KPIs, with progression into senior reservations or operations roles as the portfolio grows.<br>Full details: https://my-urbanchic.com/careers/reservations-agent-abu-dhabi<br>Urban Chic is an equal-opportunities employer. All appointments are subject to satisfactory references and successful issuance of a UAE employment visa where required.n the position looks like, and how this role fits into the organization overall.<br>Responsibilities[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]Example: Determine and develop user requirements for systems in production, to ensure maximum usability<br>Qualifications[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]Example: Excellent verbal and written communication skills
UAE - Dubai
Organization- Andaz Dubai The Palm<br><br>Summary<br><br>At Andaz by Hyatt, we create memorable experiences through authentic hospitality. As a Guest Service Officer – Reservations, you will be responsible for delivering exceptional service by handling guest reservations with accuracy, efficiency, and care. You will create a seamless booking experience, respond to guest inquiries, and work closely with hotel teams to ensure every stay begins with a personalized touch.<br><br>Qualifications<br><br>Diploma/qualification in Hospitality or Tourism Management<br><br>Excellent English communications on both verbal and writing skills<br><br>Well versed with Opera system are beneficial.<br><br>Language Preference: Arabic Speaker
AccorHotels Middle East
UAE - Abu Dhabi
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<br>Company Description<br><br><p>Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.</p><br><br>Job Description<br><br><p><strong>Reservations Agent:</strong><br>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!<br><strong>What you will be doing:</strong></p><br><ul><li>Consistently offer exceptional, friendly and engaging service</li><li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li><li>Recommend property facilities and assist guests with information and special requests</li><li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Should have min. 2 years' experience as Reservations Agent for a 5 Star Hotel/Resort in UAE</li><li>Guest focused personality is essential; experience is an asset</li><li>Prior experience working with Opera PMS</li><li>Strong interpersonal and problem-solving abilities</li><li>Fluency in both Arabic and English preferred</li></ul><br>Additional Information<br><br><p><strong>Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br> </div>
UAE - Dubai
Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Job Description<br><br>Have a thorough knowledge of the entire hotel services and facilities Answer inquiries of room rates, outlets and room locations. To be totally familiar with all aspects of the reservation systems Handle all reservation requests using good listening and communication skills to secureinformation necessary to complete a reservation Post advance deposits and keep accurate records of deposits. Process rooming lists and group blocks and indicate special requests and billing procedures File and process reservations correspondence, make certain all files are current and in order. Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department. Abide by the hotels policies and procedures Be familiar with changes in the rates and group enquiries Complete daily shift task list and aid others To be aware of inventory management and keep a constant check on the room types availablethroughout the day To have an understanding of departmental goals and projections for average rate and occupancy Accommodate and document special requests in an accurate and efficient manner. Determine the most appropriate room type to meet guest requirements and maximize room rate. Explain guarantee and cancellation policies to callers. Describe room accommodations and benefit feature sale amenities to guests. Use sales techniques when assisting guests in making reservations, including personalizing calls,obtaining complete guest needs, suggesting alternate dates or directing guests to sister propertieson sold out days. Answer guest questions about property facilities/services (e.g., hours of operation, roomavailability, restricted dates, rates and room types, packages, promotions, entertainment,restaurants, special events). Assign confirmation/cancellation numbers and clearly relay this information to callers, giving themthe option of emailing and/or faxing these numbers. Identify guest reservation needs by asking open-ended questions to obtain all necessaryinformation Follow "up selling" techniques and sales strategies in order to maximize property revenue. Identify repeat guests using appropriate codes Any other duties as may reasonably be requested by the management team including assistancefor large events or hotel functions. Carry out any other reasonable task (which may not be stated here) as requested. Assist in Task Force Teams for new openings.<br><br>Qualifications<br><br>Minimum one year experience with the same position in a 5-star hotel High School graduate Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages is a plus<br><br>Additional Information<br><br>What Is In It For You<br><br>Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
UAE - Abu Dhabi
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<span><br>POSITION SUMMARY<br>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.<br>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
UAE - Abu Dhabi
About Us Yas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.<br>About the Job<br>We are looking for an enthusiastic Reservations Agent to manage guest bookings and ensure a smooth reservation process. This role is vital for providing a positive guest experience and smooth operation of the hotel’s booking processes.<br>About You<br>Bachelor’s degree in hospitality management or related field Minimum 2 years of experience in the same role in the hotel industry Proficient in Microsoft Office and PMS (Opera) Strong verbal and written communication skills. Excellent customer service skills to ensure guest satisfaction Ability to manage multiple tasks efficiently Capability to handle and resolve guest complaints effectively<br>Shape Your Career with Yas Plaza Hotels by IHGAt Yas Plaza Hotels, our people are at the heart of everything we do. Against the vibrant backdrop of Yas Island, you will be part of an inspiring environment where innovation meets elegance, and every day brings an opportunity to create meaningful guest experiences. By joining our culture of excellence, your passion for hospitality helps craft unforgettable moments and sets new standards for refined hospitality.<br><br>Equal Opportunity Statement Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.
AccorHotels Middle East
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><ul><li>Handle all incoming and outgoing room reservation requests via phone, email, and online channels, ensuring adherence to hotel standards and procedures.</li><li>Provide exceptional communication and sales skills to enhance the hotel's image, offering guests an outstanding experience that promotes loyalty and increases revenue.</li><li>Recognize potential clients, forward relevant information to the Sales Department, and identify VIP guests, applying appropriate policies for personalized service.</li><li>Actively promote Accor loyalty programs and hotel promotions to guests to increase retention and sales.</li><li>Ensure guest privacy and confidentiality at all times in line with company policy.</li><li>Professionally manage guest complaints or special requests, ensuring timely resolution and documenting any issues for follow-up.</li><li>Maintain accurate data entry for reservations in the Property Management System (PMS), ensuring all bookings are entered correctly and up-to-date.</li><li>Keep a thorough understanding of guest preferences and booking history. Monitor booking availability and following up when necessary.</li><li>Provide updated reports and statistics to management and other departments regarding reservation activity, occupancy rates, and any relevant data.</li><li>Manage daily checklists, administrative tasks, and maintain filing and communication systems to ensure the reservation process runs smoothly.</li><li>Carry out additional duties and special projects as assigned by management.</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent required; a degree in Hospitality Management or related field is a plus.</li><li>Proven experience in a reservations or customer service role, preferably in a hotel environment.</li><li>Excellent communication, sales, and customer service skills.</li><li>Ability to manage multiple tasks efficiently and prioritize in a fast-paced environment.</li><li>Professional demeanor with a focus on guest satisfaction and privacy.</li><li>Fluency in English and other languages is preferred.</li><li>Knowledge of Accor’s loyalty programs and hotel promotions is a plus.</li></ul> </div>
UAE - Dubai
Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members Secure individual bookings: Convert guest inquiries into confirmed reservations Maintain attention to detail: Record and process all reservations with accuracy Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
UAE - Abu Dhabi
Additional Information<br><br>Job Number 26117295<br><br>Job Category Reservations<br><br>Location Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
UAE - Abu Dhabi
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<span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
UAE - Dubai
Job Description<br><br>Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Job Description<br><br>Have a thorough knowledge of the entire hotel services and facilities Answer inquiries of room rates, outlets and room locations. To be totally familiar with all aspects of the reservation systems Handle all reservation requests using good listening and communication skills to secureinformation necessary to complete a reservation Post advance deposits and keep accurate records of deposits. Process rooming lists and group blocks and indicate special requests and billing procedures File and process reservations correspondence, make certain all files are current and in order. Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department. Abide by the hotels policies and procedures Be familiar with changes in the rates and group enquiries Complete daily shift task list and aid others To be aware of inventory management and keep a constant check on the room types availablethroughout the day To have an understanding of departmental goals and projections for average rate and occupancy Accommodate and document special requests in an accurate and efficient manner. Determine the most appropriate room type to meet guest requirements and maximize room rate. Explain guarantee and cancellation policies to callers. Describe room accommodations and benefit feature sale amenities to guests. Use sales techniques when assisting guests in making reservations, including personalizing calls,obtaining complete guest needs, suggesting alternate dates or directing guests to sister propertieson sold out days. Answer guest questions about property facilities/services (e.g., hours of operation, roomavailability, restricted dates, rates and room types, packages, promotions, entertainment,restaurants, special events). Assign confirmation/cancellation numbers and clearly relay this information to callers, giving themthe option of emailing and/or faxing these numbers. Identify guest reservation needs by asking open-ended questions to obtain all necessaryinformation Follow "up selling" techniques and sales strategies in order to maximize property revenue. Identify repeat guests using appropriate codes Any other duties as may reasonably be requested by the management team including assistancefor large events or hotel functions. Carry out any other reasonable task (which may not be stated here) as requested. Assist in Task Force Teams for new openings.<br><br>Qualifications<br><br>Minimum one year experience with the same position in a 5-star hotel High School graduate Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages is a plus<br><br>Additional Information<br><br>What Is In It For You<br><br>Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.group.accor.com Job Function: Travel & Tourism Company Industry/<br><br>Sector: Other<br><br>What We Offer<br><br>About The Company<br><br>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
UAE - Abu Dhabi
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<span><br>POSITION SUMMARY<br>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.<br>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
UAE - Dubai
Additional Information<br><br>Job Number 26119798<br><br>Job Category Reservations<br><br>Location King Salman Bin Abdulaziz Al Saud Street , Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
UAE - Abu Dhabi
Company Description<br><br>Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.<br><br>Job Description<br><br>Reservations Agent:<br><br>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!<br><br>What You Will Be Doing<br><br>Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter rooming lists, and update accurate information in the system<br><br>Qualifications<br><br>Your experience and skills include:<br><br>Should have min. 2 years' experience as Reservations Agent for a 5 Star Hotel/Resort in UAEGuest focused personality is essential; experience is an asset Prior experience working with Opera PMSStrong interpersonal and problem-solving abilities Fluency in both Arabic and English preferred<br><br>Additional Information<br><br>Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
UAE - Dubai
( 10679 )<br><br>At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.<br><br>Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.<br><br>With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Reservations Agent to join the One&Only team at One&Only Royal Mirage Hotel in Dubai.<br><br>With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships where you will ensure to match the guest’s needs by promoting and selling the benefits and features of the hotel, whilst assisting guests with their reservations and requests. To receive and process reservations in a professional and efficient manner and to provide accurate commentary to all other departments.<br><br>Key Duties And Responsibilities<br><br> A commitment to a sense of urgency, immediacy, and total responsiveness. Anticipate guest needs and address them in a refreshing, respectful and polite manner. Demonstrate a willingness to “go the extra mile” to exceed guest expectations. All reservations are processed accurately and efficiently. All relevant details are recorded accurately e.g., payment details. Confidentiality of information is always maintained. Ensure to remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests. To utilize “preferences”, “traces “and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. transport, wine, cots, allergenic pillows etc. To ensure that all relevant administration is kept updated at all times. <br><br>He/She must be highly qualified and must have at least 1-2 years’ experience in an upscale luxury hospitality industry or five-star hotels. He/She must have reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literate including relevant software and experience in using a Opera system. Middle East/GCC experience is an advantage.<br><br>At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.<br><br>We Thank You for your interest at Kerzner – The One&Only Resorts.<br><br>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.