Automotive Engineer Jobs in UAE
18290 Jobs Found
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<span>We are seeking an experienced Drilling Rig Foreman to join the Unconventional Resources Drilling Department (URDD).<br> The successful candidate will be responsible for supervising and overseeing the daily operations of land drilling and workover rigs performing programmed activities on deep or critical wells, including wells ranging from approximately 18,000 to 23,000 feet .<br> The Drilling Rig Foreman will ensure that all drilling and workover activities are conducted safely, efficiently, and in accordance with company requirements, Saudi Aramco safety standards, applicable procedures, and contractual obligations.<br> Key Responsibilities Supervise and oversee daily drilling and workover rig operations.<br> Ensure all rig personnel, contractors, and service providers comply with Saudi Aramco safety standards and requirements.<br> Monitor and supervise all operations performed on the well site.<br> Ensure drilling and workover activities are carried out safely, efficiently, and in accordance with approved programs and procedures.<br> Serve as the primary liaison between the company and the drilling/workover contractor.<br> Administer and monitor contractor compliance with all contractual requirements.<br> Coordinate the delivery of well materials, equipment, and other required resources to ensure availability when needed.<br> Make recommendations regarding alternative methods, procedures, or equipment when unusual or challenging situations arise.<br> Work closely with Drilling and Workover Engineers to ensure that modern and approved drilling practices are followed.<br> Review and approve the contractor’s daily tour reports.<br> Ensure that the contractor’s rig and equipment are properly maintained to minimize downtime.<br> Ensure compliance with Saudi Aramco Blowout Prevention (BOP) standards, including equipment configuration, testing, and crew response.<br> Ensure that all rig personnel are properly trained and prepared to respond to well control and emergency situations.<br> Monitor contractor performance and ensure compliance with safety, operational, and contractual requirements.<br> Perform other duties and responsibilities as directed by the supervisor or superintendent.<br> Minimum 13 years of relevant experience in drilling and workover operations, including supervisory experience on a drilling or workover rig; or a Bachelor’s Degree in Engineering with a minimum of 7 years of relevant experience.<br> Proven experience in land drilling and workover operations, preferably involving deep or critical wells.<br> Strong experience in supervising drilling rig crews, contractors, and service providers.<br> Good knowledge of well control operations and Blowout Prevention (BOP) standards, including equipment configuration, testing, and crew response.<br> Strong understanding of Saudi Aramco safety standards, HSE requirements, and drilling/workover procedures.<br> Willingness to work in remote locations and mobile camps on a 28 days on / 28 days off rotational schedule, working 12 hours per day.<br></span> </div>
Staff Accommodation Supervisor / General Technician at InterContinental Residences Dubai Business Bay
Administration
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<p><strong>InterContinental Residences Dubai Business Bay</strong> is seeking a dedicated, organized, and service-driven <strong>Staff Accommodation Supervisor / General Technician</strong>. This role is responsible for overseeing staff accommodation operations while supporting HR activities and handling technical and maintenance duties to ensure a safe, comfortable, and fully compliant living and recreational environment for employees. You will play a key role in maintaining accommodation standards, staff facilities, regulatory compliance, and emergency preparedness in line with IHG and UAE requirements.</p><br><p>Located in the heart of Dubai’s Business Bay, just moments from iconic landmarks such as Dubai Mall and Burj Khalifa, InterContinental Residences Dubai Business Bay features 176 elegantly designed residences and hotel rooms, offering refined luxury, comfort, and sophistication. As a Staff Accommodation Supervisor / General Technician, your attention to detail, organizational skills, and commitment to quality will directly contribute to the well-being of our colleagues and the overall success of our operation.</p><br><p><strong>Your Day-to-Day</strong></p><br><p>Every day is different, but you’ll mostly be:</p><br><p>Staff Accommodation & Welfare Management</p><br><ul><li><p>Oversee staff housing, including allocation, room changes, and upkeep of accommodations.</p><br></li><li>Ensure all rooms for new joiners and internal transfers are thoroughly cleaned and prepared before move-in, with all amenities complete, including linens and welcome kits.</li><li>Ensure staff living areas meet safety, hygiene, and comfort standards at all times.</li><li>Monitor occupancy, resolve accommodation-related issues, and maintain accurate records.</li><li>Welcome new employees, assist with airport pickups and local relocations, and ensure smooth onboarding. Provide information on bus transport, nearby clinics, restaurants, and grocery stores.</li><li>Maintain accommodation inventory, including linens, welcome kits, cleaning tools, and supplies, ensuring adequate stock levels.</li><li>Coordinate with contracted pest control providers and initiate pest control treatments in staff accommodation every three months.</li><li>Coordinate with Heads of Department to initiate and schedule monthly apartment audits to ensure compliance with accommodation standards.</li><li>Ensure staff accommodation is fully compliant with HR audits, RLR audits, and all applicable UAE staff accommodation regulations and standards.</li><li>Act as the primary point of contact for all staff accommodation-related inquiries, issues, and coordination.</li></ul><p>Staff Fun Hub & Recreational Facilities Management</p><br><ul><li>Ensure the staff fun hub is clean, safe, and well maintained at all times.</li><li>Maintain and monitor all recreational and utility equipment, including bicycles, PlayStation units, billiard tables, computers, table tennis equipment, washing machines, refrigerators, and other related facilities.</li><li>Arrange timely repair, servicing, or replacement of damaged or faulty equipment.</li><li>Maintain and monitor CCTV and biometric access systems within the fun hub.</li><li>Ensure that only authorized hotel employees have access to the staff fun hub and enforce access control procedures.</li></ul><p>General Technician Duties</p><br><ul><li>Carry out basic maintenance and repair works in staff accommodations and staff facilities (electrical, plumbing, carpentry, and minor AC works).</li><li>Conduct routine inspections of rooms, common areas, and recreational facilities to identify and rectify faults.</li><li>Respond promptly to maintenance requests and emergencies.</li><li>Coordinate with external contractors and main engineering teams for major repairs.</li><li>Ensure proper use and care of tools, equipment, and spare parts.</li></ul><p>Safety, Emergency & Compliance</p><br><ul><li>Coordinate with the Security Manager to plan, initiate, and conduct emergency fire drill training for staff accommodation and staff facilities.</li><li>Ensure staff are aware of fire safety procedures, evacuation plans, and emergency assembly points.</li><li>Support regular inspections of fire safety equipment and emergency systems in staff areas.</li></ul><p>Administration & Reporting</p><br><ul><li>Prepare reports on accommodation occupancy, maintenance activities, apartment audit findings, fun hub maintenance, HR support activities, and safety drills.</li><li>Ensure compliance with internal policies, health and safety regulations, audit requirements, and hotel standards.</li></ul><p>Team Leadership & Collaboration</p><br><ul><li>Foster a positive, professional, and supportive living and recreational environment for staff.</li><li>Coordinate with housekeeping, security, HR, engineering, IT, and HODs to ensure smooth facility operations.</li><li>Act as a liaison between management and staff regarding accommodation, maintenance, audits, welfare, recreational facilities, compliance, and safety matters.</li></ul><p>Human Resources Management</p><br><ul><li>Support HR initiatives, staff engagement programs, events, and recognition activities.</li></ul><p><strong>What We Need from You</strong></p><br><p>Ideally, you bring some (or all) of the following qualifications and experience.</p><br><p>Education & Qualifications</p><br><ul><li>Diploma or technical certification in Electrical, Mechanical, or Building Maintenance preferred.</li><li>HR or hospitality-related training is an advantage.</li></ul><p>Experience & Skills</p><br><ul><li>3–5 years of experience in staff accommodation management and/or general maintenance, preferably in hospitality.</li><li>Experience supporting HR initiatives, managing staff facilities, and participating in safety or emergency training is an advantage.</li><li>Strong practical knowledge of building maintenance systems and basic IT/AV equipment.</li><li>Good understanding of health, safety, hygiene, accommodation regulations, audit standards, and fire safety requirements in the UAE.</li><li>Strong organizational, communication, and coordination skills.</li></ul><p>Personal Attributes</p><br><ul><li>Detail-oriented, proactive, and service-focused.</li><li>Strong problem-solving and hands-on technical skills.</li><li>Able to manage multiple priorities effectively under pressure.</li><li>Willing to work flexible hours, weekends, and public holidays based on operational requirements.</li></ul><p><strong>What You Can Expect from Us</strong></p><br><p>At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities—including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth. </p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</p><br><p>We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</p><br><p>We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.</p><br><p><strong>Ready to Shape the Guest Experience?</strong></p><br><p>If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people, we’d still love to hear from you.</p><br><p>Join us and be part of shaping distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>
Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>We are seeking a motivated Graduate Digital Solutions Specialist to join our Urbanism & Planning team. You will apply digital tools, spatial technologies, and data‑driven methods to real‑world urban planning and development projects. Working alongside multidisciplinary teams, you will support the integration of GIS, BIM, parametric modeling, and data analytics into project workflows, helping deliver innovative, sustainable, and future‑focused urban solutions.<br> <br>This role is a part of our 24-months Advance graduate program. Your journey from graduate to future leader will be supported through structured learning programs and one-on-one mentoring with industry experts, equipping you with the tools to make a lasting impact on our organization and the nation.<br> <br>As part of AECOM’s commitment to Emiratisation and in accordance with UAE labour law, only UAE Nationals with a family book will be considered for this role.<br> <br>Job Summary<br> Support the Urbanism & Planning team in applying digital tools such as GIS, BIM, and parametric/3D modeling to enhance project analysis, visualization, and delivery. Assist with collecting, organizing, and analyzing spatial and non‑spatial datasets to support planning and design decisions. Develop digital outputs including maps, dashboards, 3D models, and other visualizations used in project presentations and stakeholder communications. Contribute to digital workflow development to improve project efficiency, data quality, and team collaboration. Work closely with planners, architects, engineers, and technical specialists to integrate digital capabilities into multidisciplinary project workflows. Provide junior‑level technical support for digital tools and help troubleshoot basic software issues. Participate in training, knowledge‑sharing, and continuous learning activities to build digital and urban planning capabilities. Stay informed about emerging digital tools and technologies relevant to urbanism, planning, sustainability, and smart cities. <br>Qualifications<br> UAE National with a Family Book (mandatory in line with Emiratisation and UAE labor requirements). Bachelor’s or Master’s degree in Urban Planning, Geography, Architecture, Civil Engineering, Computer Science, Geospatial Sciences, or a related field. Familiarity with GIS platforms (Arc GIS, QGIS), BIM tools (Revit, Navisworks), and/or parametric modeling tools (Rhino, Grasshopper). Basic programming or data skills (e.g., Python, R, Java Script) and exposure to data visualization tools (e.g., Power BI, Tableau) are an advantage. Strong analytical and problem‑solving skills, with an interest in applying data‑driven and digital methods to urban planning challenges. Good written and verbal communication skills, with the ability to present technical information clearly. Ability to collaborate effectively within a multidisciplinary team and learn from senior specialists. Demonstrated interest in urbanism, sustainability, digital innovation, and the future of cities. Curiosity, willingness to learn, and readiness to grow in a fast‑paced digital planning environment. <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10145298<br> <br>Business Line: U&P<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Digital & Engineering Technology<br> <br>Work Location Model: Hybrid
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<p><span>We are currently seeking a Senior Offshore Structural Designer , reporting directly to <i>the Head of the Department</i> to join our team based in <i>UAE, Abu Dhabi</i>.</span></p><br><p><span><strong>About us:</strong></span></p><br><p><span>Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.</span></p><br><p><span>Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last.</span></p><br><p><span><strong>About the mission we offer you:</strong></span></p><br><p>a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }</p><br>Job Purpose <p>The Senior Offshore Structural Designer is responsible for developing and coordinating offshore structural design and drafting deliverables for oil and gas projects during Concept, FEED, Detailed Engineering, EPC, Brownfield, and Modification phases. The role involves producing high-quality 2D and 3D structural models, detailed fabrication drawings, and multidisciplinary coordination while ensuring compliance with project specifications, international standards, and client requirements.</p><br>Key Responsibilities Structural Design & Modelling <ul> <li>Develop detailed 3D offshore structural models for: <ul> <li>Jackets</li> <li>Topsides</li> <li>Deck Structures</li> <li>Flare Towers</li> <li>Bridges</li> <li>Modules</li> <li>Pipe Racks</li> <li>Monopods and Offshore Support Structures</li> </ul></li> <li>Prepare structural layouts, general arrangement drawings, and detailed fabrication drawings.</li> <li>Generate structural steel detailing, connection details, and assembly drawings.</li> <li>Produce material take-offs (MTOs) and weight reports from structural models.</li> <li>Update and maintain structural models throughout project execution.</li> </ul>Drawing Production & Review <ul> <li>Prepare and review: <ul> <li>General Arrangement (GA) Drawings</li> <li>Structural Plans and Elevations</li> <li>Fabrication and Shop Drawings</li> <li>Assembly Drawings</li> <li>Erection Drawings</li> <li>As-Built Drawings</li> </ul></li> <li>Ensure all drawings comply with project standards and drafting procedures.</li> <li>Perform self-checking and inter-disciplinary checking of design deliverables.</li> </ul>Coordination & Interface Management <ul> <li>Coordinate with Structural Engineers to implement design changes and engineering requirements.</li> <li>Interface with Piping, Mechanical, Electrical, Instrumentation, Civil, and Marine disciplines.</li> <li>Participate in model reviews, clash detection sessions, and design review meetings.</li> <li>Coordinate with fabrication yards and construction teams to resolve design and detailing issues.</li> </ul>Project Execution <ul> <li>Ensure timely completion of structural design deliverables in accordance with project schedules.</li> <li>Assist in the preparation of engineering estimates and man-hour assessments.</li> <li>Support procurement, fabrication, construction, and offshore installation activities.</li> <li>Incorporate client comments and project revisions into engineering deliverables.</li> </ul>Quality & Compliance <ul> <li>Ensure compliance with: <ul> <li>API Standards</li> <li>ISO Standards</li> <li>DNV Standards</li> <li>AISC Codes</li> <li>Client Specifications</li> </ul></li> <li>Adhere to company quality management procedures and engineering best practices.</li> <li>Maintain document control and revision management requirements.</li> </ul>Qualifications <ul> <li>Diploma or Bachelor's Degree in Civil Engineering, Structural Engineering, Mechanical Engineering, or related discipline.</li> <li>Relevant certifications in drafting and design software will be an advantage.</li> </ul>Experience <ul> <li><strong>10+ years of experience</strong> in offshore structural design and drafting within the Oil & Gas industry.</li> <li>Proven experience in FEED, Detailed Engineering, EPC, and Brownfield projects.</li> <li>Experience working on offshore platforms, jackets, topsides, and associated offshore structures.</li> <li>Previous experience on ADNOC offshore projects is highly preferred.</li> </ul><br><p><span><i>Starting Date: ASAP</i></span></p><br><p><span><strong>About you:</strong></span></p><br><p><span>We love to hear from you and how you match with this position. To be successful in this mission you should consider the following requirements:</span></p><br><p><span>Qualifications: Bachelors or Diploma</span></p><br><p><span>Languages: <i>English + proficiency level (Basic, Professional, Fluent)</i></span></p><br><p><span>Main skills: <i>(up to 4)</i></span></p><br><p><span><strong>Your career with us </strong></span></p><br><p><span>Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T. EN University, such as The Future Ready Program, Graduate Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development.</span></p><br><p><span><strong>What’s Next?</strong></span></p><br><p><span>Once receiving your system application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with a reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application. </span></p><br><p><span>We invite you to get to know more about our company by visiting </span><span>www.ten.com</span><span>and follow us on </span><span>LinkedIn</span><span>, </span><span>Instagram</span><span>, </span><span>Facebook</span><span>, </span><span>X</span><span> and </span><span>YouTube</span><span> for company updates.</span></p><br><br> </div>
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<p><b>Overview Of The Role:</b></p><ul><li>The Head of Agentic Platforms will lead the design and implementation of scalable, secure, and adaptive customer engagement solutions across multiple channels, including voice, chat, social, and digital. This role is critical in shaping strategies at the intersection of customer experience, AI innovation, and digital platforms, ensuring the delivery of superior customer outcomes. The candidate is responsible for translating high-level designs into robust implementations, ensuring adherence to secure coding practices, seamless deployment, and business impact measurement. Close collaboration with the GTDP Architecture team will be essential to select the appropriate technologies that meet business and technical requirements.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p>AI-Enabled Digital Engagement</p><ul><li>Design and implement multi-region, multi-channel engagement solutions powered by Genesys Cloud, integrating voice, chat, social, and digital channels.</li><li>Ensure integrations with voice platforms enabled by GenAI/Agentic frameworks for seamless customer interactions.</li></ul><p>Conversational AI & Agentic Frameworks</p><ul><li>Implement and optimize intelligent voice and digital interactions using LLM-powered virtual agents, including speech-to-text and text-to-speech functionalities.</li><li>Utilize real-time transcription and retrieval-augmented generation (RAG) for contextual and human-like customer experiences.</li></ul><p>Integration & Interoperability</p><ul><li>Implement end-to-end delivery integrated with Genesys Cloud, Voice Bots, and enterprise data platforms.</li><li>Leverage integration platforms to ensure scalability, resilience, and low latency across multiple geographies.</li></ul><p>Lifecycle Management (AIOps/LLMOps)</p><ul><li>Lead full lifecycle of AI components from proof of concept to production deployment.</li><li>Monitor, retrain, and manage AI components for compliance and performance within Azure AI governance frameworks.</li></ul><p>Cloud & Data Strategy</p><ul><li>Collaborate with enterprise architects and data teams to design Azure-native microservices and streaming data pipelines.</li><li>Support intelligent and personalized real-time interactions through advanced data strategies.</li></ul><p>Security, Compliance & Responsible AI</p><ul><li>Integrate Azure AI governance and data privacy principles into all solutions.</li><li>Ensure adherence to enterprise security and regional data protection standards.</li></ul><p>Performance, Scalability & Reliability</p><ul><li>Ensure that non-functional requirements such as scalability and reliability are embedded in all solutions.</li><li>Optimize systems for performance and resilience.</li></ul><p>Business Alignment & Value Realization</p><ul><li>Partner with stakeholders to define and achieve success metrics like containment rate and ROI.</li><li>Continuously enhance system design for efficiency and experience optimization.</li></ul><p>Knowledge Building</p><ul><li>Document solution designs and promote the reuse of components.</li><li>Champion best practices for AI-enabled contact center transformations on Azure and Genesys Cloud platforms.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Proven track record in managing multi-channel, AI-powered customer engagement solutions.</li><li>Strong expertise in Azure OpenAI, LLMs, and agentic systems for conversational AI.</li><li>Experience with API-led integrations and designing scalable, resilient systems.</li><li>Excellent communication and stakeholder management skills.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>15+ years in IT with a minimum of 5 years in a managerial role within the Agentic domain, focusing on AI-enabled solutions.</li><li>Hands-on experience with Microsoft Azure, Gen-AI/Agentic frameworks, microservices, and cloud-native platforms.</li><li>Experience in AI solution design, including data pipelines, model lifecycle management, and AIOps.</li><li>Bachelor's degree in computer science or a related field, with Azure AI Engineer certification preferred.</li></ul><p> </p><p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p></div>
<strong>Overview<br><br></strong>The Lead Engineer – SOC (SIEM & SOAR) is a critical role responsible for delivering SIEM /SOAR management services, particularly focusing on Splunk SIEM and SOAR, within the Security Operations Center (SOC). This role encompasses working closely with the SOC Internal and external teams to facilitate onboarding new log sources, enhancing and optimizing telemetry, ensuring system updates, resolving issues, and maintaining SIEM performance, automation and orchestration, designing playbooks according to best practices achieved through SOAR Solution.<br><br><strong>Responsibilities<br><br></strong>Key Responosibilities<br><br><ul><li>Deliver Splunk SIEM /SOAR management services within the SOC environment.</li><li>Collaborate with the asset owner, client stakeholder, and SOC, in onboarding new log sources to the SIEM/SOAR platform.</li><li>Maintain and govern SOC critical log sources, ensuring their proper functionality and integration with Splunk SIEM /SOAR.</li><li>Detect log source issues, coordinate with customers to diagnose and resolve them in a timely manner.</li><li>Enhance and optimize telemetry within the Splunk environment to improve data collection, correlation, and reporting.</li><li>Perform regular system updates to ensure Splunk functionality and security are up to date.</li><li>Resolve Splunk-related issues promptly and efficiently.</li><li>Proficiency in field extractions, data normalization, and CIM (Common Information Model) compliance.</li><li>Maintain the performance of the Splunk SIEM /SOAR according to established best practices.</li><li>Design SOAR Playbooks to enhance automation and orchestration of incidents.</li><li>Connect SOAR with SIEM, ticketing systems (e.g., ServiceNow), threat intelligence platforms, and endpoint tools.</li><li>Experience with platforms like Splunk SOAR (Phantom), Forti SOAR, or Cortex XSOAR.</li><li>Participate in continuous process improvements to increase SOC efficiency and effectiveness.</li><li>Provide regular and accurate reports on Splunk services and SOC operations to relevant stakeholders.</li><li>Contribute to SOC architecture strategy and implementation initiatives related to Splunk.</li><li>Assist in the mentorship and development of junior SOC engineers.<br><br></li></ul><strong>Characteristics<br><br></strong><ul><li>Profound knowledge and hands-on experience with Splunk SIEM/SOAR and other related technologies like CRIBL.</li><li>Understanding of SOC workflows, MITRE ATT&CK framework, and threat detection methodologies.</li><li>Ability to correlate data across multiple sources to identify patterns and anomalies.</li><li>Strong understanding of cloud and network technologies, essential for efficient log source onboarding.</li><li>Proven technical capabilities in a complex, fast-paced SOC environment.</li><li>Ability to diagnose and troubleshoot log source issues related to cloud and network infrastructures.</li><li>Strong understanding of SOC operations, cybersecurity principles, and best practices.</li><li>Excellent problem-solving skills and the ability to make decisions under pressure.</li><li>Ability to collaborate effectively with a variety of team members, including interfacing with customers to resolve issues.</li><li>High proficiency in written and verbal communication.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Skills/Certifications<br><br></strong><ul><li>Splunk Certified Architect or Splunk Certified Administrator.</li><li>Mastery of SPL (Search Processing Language) for complex queries, dashboards, and reports.</li><li>Python scripting skills.</li><li>Experience with platforms like Forti SOAR, Splunk SOAR (Phantom), Cortex XSOAR etc.</li><li>Cloud-related certifications like AWS Certified Solutions Architect, Google Professional Cloud Architect, or Microsoft Certified: Azure Solutions Architect Expert.</li><li>Certified Information Systems Security Professional (CISSP), GIAC is preferred</li><li>Networking certifications such as CCNA or CCNP are advantageous.<br><br></li></ul><strong>Minimum Work Experience<br><br></strong>A minimum of 8 years of experience in SOC operations, with significant experience in Splunk SIEM management.<br><br>Prior experience in a technical role within a SOC or similar cybersecurity environment.<br><br><strong>Education<br><br></strong>Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
Russian hacker, Vladimir Leonidovitch Levin, attempted the biggest bank heist the world had ever seen via dial-up internet in 1994, Zia Hayat, Callsign CEO and founder, was hooked - armchair fraud became a real possibility. From this moment, Zia knew he wanted to play a part in stopping the bad guys and securing the internet for all. Founded In 2012, Callsign's mission has been to make Digital Identity simple and secure for everyone and everything. In that time, we've grown to over 200 employees, opened offices in Singapore and Abu Dhabi, been recognised as a WEF Global Innovator and our technology is being used by many of the world's leading financial institutions to keep millions of consumers safe.<br><br>But we aren't stopping here. The identity revolution has only just begun, and we are looking to hire the brightest and inquisitive minds to help us make every web, mobile and physical Interaction seamless and secure. If this sounds like you, lets chat.<br><br><strong><strong>Key Responsibilities </strong>:<br><br></strong><ul><li>Write production-ready code, and know the pipeline and the chart that ship it. </li><li>Write low-level designs another engineer can build from, and represent the team in architecture reviews. </li><li>Threat-model each feature, and design authentication, authorization, and data handling in from the start</li><li>Instrument before release, take a turn on call, and drive faults to a root cause. </li><li>Find technical gaps early, propose each fix with a cost and a benefit, and use AI tooling. </li><li>Mentor engineers, hold the standard on tests and error handling, and interview candidates. <br><br></li></ul><strong>Requirements<br><br></strong><ul><li>8+ years with Java 17+, Spring Boot, and Spring Security, debugging JVM and Spring issues from thread dumps, heap dumps, and traces. </li><li>Designs and operates microservices for client traffic, with API versioning and testing across unit, integration, contract, and load. </li><li>Designs for failure and scale: idempotency, retries, circuit breakers, and caching. Diagnoses bottlenecks with data. </li><li>Strong relational data modeling and query design, primarily in MySQL, with schema and index tuning proven under load. </li><li>Treats security as a design input: OWASP Top 10, authentication and authorization, secrets management, and data handling. </li><li>Writes designs other engineers can build from, and reviews peers' designs. </li><li>Deploys and runs services on Kubernetes with Docker, Helm, AWS, and CI/CD, and debugs failed deployments from the chart or pipeline. </li><li>Owns a change from design through on-call, and instruments it so a fault shows before a client reports it<br><br></li></ul><strong><strong>Nice to Have :<br><br></strong></strong><ul><li>Reactive Java in production: Spring WebFlux, Project Reactor, RxJava, or Vert.x. </li><li>MNO and telco integrations: number insight, SIM swap, and other network signals. </li><li>Authentication and authorization standards: OAuth 2.0, JWT, SAML, FIDO, or WebAuthn. </li><li>Has shipped into banking, payments, or another regulated industry, and has faced an audit or client security review. </li><li>Runs services against contractual uptime commitments: SLIs, SLOs, and error budgets. </li><li>Runs Kafka in production, and has diagnosed consumer lag or rebalance issues. </li><li>Manages infrastructure as code with Terraform<br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Private Premium Health Insurance</li><li>Visa costs including 1 month paid hotel stay on arrival</li><li>Annual Airfare Allowance for the home country</li><li>3 months full pay maternity leaves & 2 weeks full pay paternity leaves</li><li>25 days of annual leave + Callsign Bank Holiday (not included in holiday allowance)</li><li>Competitive Salary</li><li>Gratuity as EOSB</li></ul>
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<p>As a Senior Support Engineer, you will work in a collaborative team environment to support Oracle Health products. You will investigate, troubleshoot, and resolve client issues while helping ensure application stability and a high-quality client experience.</p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br><p>You will be responsible for:</p><br><p>Providing functional and technical expertise to clients using Oracle Health Products.<br>Prioritizing, planning, and managing issue resolution independently and with cross-functional teams.<br>Investigating front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.<br>Troubleshooting workflows internally and externally to identify root causes and support resolution.<br>Creating and maintaining documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.<br>Supporting incident resolution and application maintenance to help deliver value for Oracle and its clients.<br>Collaborating in a fast-paced support environment to address client needs and improve outcomes.</p><br><p>What You’ll Bring:</p><br><p>Bachelor’s degree in Information Technology, a related field, or equivalent relevant work experience.<br>At least 5+ years of experience in one or more of the following areas:<br>Healthcare information technology, or HCIT<br>HCIT support<br>Software implementation<br>Client relationship management<br>Other client-facing or HCIT solution work</p><br><p>Experience working with Oracle Health Millennium Nursing Integration, Physician Documentation and Clinical AI Agent products or related components.<br>Willingness to participate in an on-call rotation as needed.<br>Fluent English language skills.</p><br><p><br>Nice to Have:</p><br><p>Clinical background or experience working in a clinical healthcare setting.<br>Experience working in Application Managed Services or Product Support roles.</p><br><p><br>What We Offer:</p><br><p>Visa Sponsorship and No Relocation Assistance<br>Oracle offers a competitive salary and exciting benefits designed to support your career, well-being, and work-life balance. You can expect:<br>Flexible working options to help you do your best work.<br>Learning and development opportunities to advance your career.<br>Core benefits that support your health and well-being.<br>An inclusive culture that celebrates what makes you unique.</p><br><br> </div>
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<p>Provides direct patient care, conducts a patient assessment and re-assessment, establishes patient goals and care plan for physiotherapy services using different therapeutic techniques without or with the utilization of assistive medical devices and/or equipment. </p><br><br>Responsibilities:<br><ul> <li>Oversees the management of inpatients with respiratory conditions requiring physiotherapy aged 0-18 years.</li> <li>Handles the respiratory management of patients with non-cystic fibrosis bronchiectasis, Primary Ciliary Dyskinesia (PCD), Neuromuscular conditions (including Spinal Muscular Atrophy (SMA)), Tracheostomies and long-term ventilation, non-invasive ventilation (NIV) and other respiratory diseases.</li> <li>Provides a highly specialist role in respiratory clinics, including non-cystic fibrosis bronchiectasis clinics and Primary Ciliary Dyskinesia (PCD) clinics.</li> <li>Handles the outpatient caseload.</li> <li>Provides an advisory and liaison service to patients, families/caregivers, physiotherapy<br>colleagues and other healthcare professionals.</li> <li>Works closely with the Pediatric PuImonologist, Pediatric Intensive Care Unit (PICU) Respiratory therapists, and the rest of the pediatric physiotherapy team.</li> <li>Provides supervision to the junior physiotherapists and staff nurses, and provides cross cover to wards, Pediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) as per the needs of the service, including late shifts, weekend working and on-calls.</li> <li>Acts as a highly specialist source of expertise in the respiratory management of patients with<br>non-cystic fibrosis bronchiectasis, Primary Ciliary Dyskinesia (PCD), Neuromuscular conditions (including Spinal Muscular Atrophy (SMA)), Tracheostomies and long-term ventilation, NIV, and other respiratory diseases.</li> <li>Demonstrates full compliance and the ability to follow the proper communication process and the chain of command structure in reporting patient-related incidents, complaints and/or other related issues of concerns.</li> <li>Maintains full compliance with the safety requirements of physiotherapy medical equipment, performs functional and calibration checks and ensures that all medical equipment for repair is reported to the Biomedical Engineer and the follow-up repair required is processed and completed.</li> <li>Demonstrates full compliance and competence to the AHO and PTO clinical policy and procedure including patient and equipment safety and the prevention and control of infection required to provide patient care.</li> <li>Maintains full compliance in properly reporting all patient care-related incidents and/or customer service complaints to improve patient care services.</li> <li>Participates in the department staff meetings and unit projects and implements/evaluates creative approaches to meeting goals.</li> <li>Performs additional duties and/or tasks as specified and/or assigned.</li> <li>Assists as a clinical resource to the patient, patient's relatives and/or caregiver, junior Physiotherapists, Occupational Therapist, Nursing, Speech Pathologist, and other medical staff.</li> <li>Maintains the availability of physiotherapy medical equipment for patient's utilization, performs daily and monthly inventory and ensures that these equipment are placed and/or stored in the designated areas.</li> <li>Maintains full compliance with the safety and availability of physiotherapy medical supplies, minimizes medical supplies losses and reports to the Materials Management Department all supply replacements, expiry, and losses requirements.</li></ul><br>Qualifications:<br><ul> <li>Bachelor's Degree of Science in Physiotherapy and/or Bachelor of Science in Physical Therapy</li> <li>Current license of practice in country of origin or country point of hire and/or Dubai Health Authority (DHA), United Arab Emirates</li></ul><p><strong>PROFESSIONAL EXPERIENCE:</strong></p><br><ul> <li>Minimum of two (2) years of experience post-certification as a Junior Physiotherapist/Physical Therapist</li> <li>Ability to speak and write in English fluently</li></ul> </div>
<p>Our Tier 1 Main Contracting Client has a new requirement for a well experienced Senior Quantity Surveyor to join their team in Dubai, UAE. Successful candidates will have extensive pre and post contract Quantity Surveying experience on large scale civil construction projects. Only candidates who have worked for a recognised main contracting company previously will be considered
This role is available for immediate joining and is hiring on a temporary to permanent basis as an initial 6 month contract position, outsourced through J10 Consulting, with the option to transfer to staff after 6 months to suit all parties.
Key Responsibilities:
• To administer all contractual matters pertaining to the Main Contract and Subcontracts and to keep the project Manager appraised concerning such contractual matters.
• Measurement and proper settlement of subcontract accounts in accordance with company procedures and provisions of the Contract.
• Ensuring timely submission of interim valuations and expediting timely receipt of certificates and payments.
• To liaise with proposed nominated subcontractors, prepare risk analysis for management review.
• To carry out measurements as per the relevant method of measurement under the Contract where applicable.
• To prepare disruption schedules, claims schedules contracharges etc. as necessary in conjunction with the Project Manager & Commercial Manager
• To ensure all relevant contractual notices are submitted in accordance with the Contract in conjunction with the Project Manager & Commercial Manager.
• To identify, quantify and motivate for payment in terms of the Contract all variations between Tender and Contract documents
• To identify and prepare all claims for extension of time and additional expense in conjunction with the Project Manager & Commercial Manager.
• To prepare revised Contract forecast and monthly performance reports in conjunction with the Project Manager & Commercial Manager.
• To reconcile actual bulk material quantities against Tender and Contract documents
• To participate in meetings with the Project Manager & Commercial Manager with Consultant, Subcontractors, etc. in pursuance of commercial and contractual matters
• To assess ‘Risk’ items in BOQ or drawings and advise on remedial measures.
• To offer assistance to progress development within the Commercial Department.
• To monitor site expenditure and advise on risk areas or cost over-run items
• To monitor site expenditure and advise on risk areas or cost over-run items
• Complies to all applicable Management Systems (Quality, Health, Safety and Environmental, etc.) in his area.
• Working on SAP. Entry sheets for subcontractor's certification, release of PR etc
• Procurement of domestic subcontract packages from sending enquiries, review, negotiation, all paper works to finalizing.
• Procurement of nominated subcontract packages from the receipt of Engineer’s Instruction to Finalizing the works
• Assist in estimating the new project such as sending enquiries, follow up, paper works, sending pre tender queries to the Engineer, updating the vendors, working on selling price etc.</p><p>Senior Quantity Surveyor Experience:
• BSC in Quantity Surveying from a recognised institution preferred
• Experience in post contract and sub-contract procurement works on major civil construction building projects.
• Minimum of 8 years’ experience with at least 1-2 years’ UAE, experience in recognised main contracting companies
• Knowledge in the use of QS and SAP software is required;
• Demonstrate strong interpersonal, communication and presentation skills;
• Possess good project background and proven English language technical writing ability and skills</p>
<ul><li><p>HSE</p><ul><li><p>Implement company, project, client, and UAE HSE policies and procedures.</p></li><li><p>Conduct regular site inspections, safety observations, and risk assessments.</p></li><li><p>Monitor compliance with approved method statements, risk assessments, and permit-to-work requirements.</p></li><li><p>Conduct toolbox talks, safety inductions, and awareness sessions.</p></li><li><p>Identify unsafe conditions and recommend corrective and preventive actions.</p></li><li><p>Report and investigate incidents, near misses, and unsafe practices.</p></li><li><p>Monitor PPE compliance, housekeeping, emergency preparedness, and safe work practices.</p></li><li><p>Maintain HSE records, inspection reports, incident reports, and compliance documentation.</p></li><li><p>Coordinate with project teams and subcontractors to close HSE observations.</p></li><li><p>Support internal, client, and regulatory HSE audits.</p></li></ul><p>Logistics</p><ul><li><p>Coordinate transportation, delivery, movement, and storage of project materials and equipment.</p></li><li><p>Plan material deliveries in line with project schedules and site requirements.</p></li><li><p>Coordinate with suppliers, transporters, subcontractors, stores, and project teams.</p></li><li><p>Track shipments and ensure timely delivery to project sites.</p></li><li><p>Maintain records of delivery notes, dispatch documents, vehicle details, and material movements.</p></li><li><p>Coordinate loading, unloading, handling, and movement of equipment and materials safely.</p></li><li><p>Monitor logistics requirements for manpower, vehicles, lifting equipment, and site resources.</p></li><li><p>Ensure compliance with site access, vehicle, traffic, and transportation requirements.</p></li><li><p>Support customs clearance and documentation for imported project materials, where applicable.</p></li><li><p>Resolve delivery delays, transportation issues, and site logistics constraints.</p></li></ul><p>Documentation & Reporting</p><ul><li><p>Prepare daily, weekly, and monthly HSE/logistics reports.</p></li><li><p>Maintain records of inspections, permits, training, incidents, deliveries, and material movements.</p></li><li><p>Monitor HSE and logistics KPIs and provide updates to management.</p></li><li><p>Ensure accurate and timely submission of project documentation.</p></li></ul><p>Coordination</p><ul><li><p>Coordinate with project managers, engineers, construction teams, stores, procurement, subcontractors, suppliers, and transporters.</p></li><li><p>Support site mobilization, demobilization, and project logistics planning.</p></li><li><p>Ensure smooth coordination between HSE and logistics activities.</p></li><li><p>Assist in maintaining effective communication between site and head-office teams.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Qualifications</p><ul><li><p>Diploma/Bachelor’s Degree in <strong>HSE, Occupational Health & Safety, Logistics, Supply Chain, Engineering, or a related field</strong>.</p></li><li><p><strong>NEBOSH, IOSH, OSHA, or equivalent HSE certification</strong> is preferred for HSE positions.</p></li><li><p>Relevant logistics or supply-chain certification will be an advantage.</p></li></ul><p>Experience</p><ul><li><p><strong>Officer:</strong> 3–6 years of relevant experience.</p></li><li><p><strong>Senior Officer:</strong> 5–8 years of relevant experience.</p></li><li><p>Experience in <strong>power projects, construction, infrastructure, EPC, utilities, or industrial projects</strong> is preferred.</p></li><li><p>UAE/GCC project experience is an advantage.</p></li><li><p>Experience working on <strong>DEWA, TRANSCO, or similar utility projects</strong> will be preferred.</p></li></ul><p>Technical Skills</p><ul><li><p>HSE inspections and risk assessment</p></li><li><p>Incident reporting and investigation</p></li><li><p>Permit-to-work systems</p></li><li><p>Toolbox talks and safety training</p></li><li><p>Project logistics and transportation coordination</p></li><li><p>Material movement and delivery tracking</p></li><li><p>HSE and logistics documentation</p></li><li><p>MS Office, particularly Excel</p></li><li><p>Knowledge of UAE HSE and transportation requirements</p></li></ul><p>Key Competencies</p><ul><li><p>Safety Awareness</p></li><li><p>Logistics Coordination</p></li><li><p>Planning & Organization</p></li><li><p>Problem Solving</p></li><li><p>Communication Skills</p></li><li><p>Documentation & Reporting</p></li><li><p>Teamwork</p></li><li><p>Attention to Detail</p></li><li><p>Stakeholder Coordination</p></li><li><p>Time Management</p></li></ul></li></ul><br><p><strong>Interview Details</strong></p><br><p><strong>Date: Sat - Sun, 5th - 6th September 2026</strong></p><p><strong>Time: 10:00 AM to 4:00 PM</strong></p><p><strong>Venue: Swissotel, Al Murjan Hall 1 & 2, Umar Bin Al Khattab Road, Deira Dubai</strong></p><br><p><strong>Documents Required</strong></p><ul><li><p><strong>CV</strong></p></li><li><p><strong>Passport Copy</strong></p></li><li><p><strong>Educational Certificate</strong></p></li><li><p><strong>Experience Certificates</strong></p></li><li><p><strong>Utility Approvals</strong></p></li></ul>
Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we obtain, use, and reuse the planet’s resources. With innovation at our core, we develop and manufacture sensor-based sorting technologies for the global recycling and waste management industry. Our success is reflected in more than 9,000 sorting units installed and a presence in over 100 countries - making TOMRA Recycling a trusted partner for customers around the globe. <br><br> <br><br>At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability. We believe that diverse perspectives fuel creativity, and we actively cultivate an inclusive workplace where everyone feels valued and heard. <br><br> <br><br>Join us in shaping a better future through technology that matters. <br><br> <br><br><br><br>Job Description<br><br>Mission<br><br>Are you passionate about managing complex industrial projects, working with customers across multiple countries, and driving sustainable growth?<br><br>We are looking for a Commercial Projects Manager* to join our growing team in Dubai and play a key role in delivering large-scale recycling solutions across the Middle East & Africa (MEA) region.<br><br>In this role, you will act as the central link between customers, sales teams, engineers, service experts, logistics teams, and project partners, ensuring successful project execution from contract signing through installation and commissioning. You will also help identify growth opportunities within our customer base, supporting long-term partnerships and business expansion.<br><br>This is an exciting opportunity for a commercially minded project professional who enjoys working in an international environment and making a tangible impact on sustainability and circular economy initiatives.<br><br> <br><br>What You'll Do<br><br>Lead Commercial Project Execution<br><br>Take ownership of project coordination after contract award through installation, commissioning, and customer handover. Act as the primary customer-facing contact during project execution. Ensure clear communication and alignment between customers and internal stakeholders. Coordinate activities across Sales, Engineering, Supply Chain, Logistics, Service teams, and external partners. Monitor project progress, proactively identify risks, and drive corrective actions when required. Drive Business Growth<br><br>Review and support sales opportunities across the MEA region. Maintain high-quality CRM and ERP data to ensure accurate forecasting and reporting. Identify opportunities for equipment upgrades, service agreements, and plant expansions within existing customer accounts. Support commercial governance and process excellence across the region. Project Delivery & Execution<br><br>Ensure projects are delivered on schedule, within agreed scope, and to the highest quality standards. Support continuous improvement initiatives that enhance operational efficiency and customer satisfaction. Collaborate within a matrix organization across multiple countries and cultures. <br><br><br><br>Qualifications<br><br>What We're Looking For<br><br>Experience<br><br>3-5 years of experience in project management, industrial operations, engineering projects, or a similar field. Experience managing industrial, manufacturing, engineering, or infrastructure-related projects. Understanding of the full lifecycle of project delivery from contract award to commissioning. Experience working in international and multicultural environments. Education<br><br>Bachelor's or Master's degree in:Industrial Engineering Supply Chain Management Mechanical Engineering Business Engineering Or a related discipline Technical Skills<br><br>Strong knowledge of CRM and ERP systems. Experience with project management tools and reporting platforms. Ability to analyze project data and identify commercial and operational improvement opportunities. Language Skills<br><br>Fluent English is essential. Arabic and/or French would be a strong advantage. <br><br><br><br>Additional Information<br><br>Ready to make an impact?<br><br>If you're excited about driving impactful projects, building strong customer relationships, and contributing to a more sustainable world, we'd love to hear from you.<br><br>To apply, please send us:<br><br>Your CV in English A brief message to the Hiring Manager explaining:Why this opportunity interests you What makes you a great match for the role <br><br>*TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.<br><br>Most important – it’s a match!
Emiratization - Insurance Assistant- Underwriting | Financial Services| Dubai I Orient Insurance PJSC
Accounting, Finance & Banking
<strong>Job Requisition ID: </strong>181468<br><br><strong>About Al-Futtaim<br><br></strong>Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.<br><br><strong>Job Description<br><br></strong>The successful candidates will be responsible to organise, analyse statistical data, and maintain systematic computerized records related to premiums, which will ensure an efficient control on the underwriting of the company’s business.<br><br><strong>What You Will Do<br><br></strong><ul><li>Managing the existing renewal book, with review of accounts well in advance of renewal date’s to ensure the profitability of the book</li><li>Handle day to day underwriting functions in a prompt manner by adhering to the prescribed guidelines and procedures</li><li>Monitor the progress of risk management of the clients arrange periodic risk surveys</li><li>Ability to scrutinize new submissions received and analyze the risk in line with Underwriting Guidelines in support of underwriting decisions</li><li>Working closely with different business channels in securing new businesses as well as retention of existing portfolios</li><li>Assist in the preparation of management reports, premium and claims statistics, in order to facilitate Management’s review and decision making actions</li><li>Must provide highest standard of customer experience to all business partners<br><br></li></ul><strong>Required skills to be successful:<br><br></strong><ul><li>Attention to details</li><li>strong analytical skills</li><li>Good organizational skills</li><li>Good skills in MS office (Excel, Word, PPT) Outlook and internet application</li><li>Proactive and self-motivated</li><li>Time management and focused delivery of deadlines</li><li>Ability to perform under pressure <br><br></li></ul><strong>What equips you for the role:<br><br></strong><ul><li>Holding a relevant university degree or general insurance qualification</li><li>Having over 5 years of work experience in the field of insurance handling similar job responsibilities.</li><li>Experience and sound technical knowledge in handling Insurance</li><li>Ability to prioritize workload in meeting deadlines and agreed TAT<br><br></li></ul><strong>About Orient Insurance PJSC:<br><br></strong>Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman and Bahrain.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Aftersales Receptionist plays a crucial role in maintaining exceptional customer service and operational efficiency in the service department. The position involves direct customer interaction, effective appointment management, and comprehensive administrative support to ensure a seamless customer journey from arrival to departure. Success in this role is measured by customer satisfaction scores, accuracy in appointment management, and effective team collaboration to uphold the service standards of the dealership.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Customer Reception & Front Desk Management</p><p><br></p><ul><li>Greet customers professionally upon arrival at the service center.</li><li>Direct customers to the appropriate Service Advisor or department.</li><li>Handle incoming telephone calls, WhatsApp inquiries, and email communication.</li><li>Maintain a welcoming and organized reception area at all times.</li></ul><p><br></p><p>Appointment Management</p><p><br></p><ul><li>Manage service appointments in the system for both walk-in and scheduled visits.</li><li>Confirm daily bookings with customers and update them on any appointment changes or waiting times.</li><li>Coordinate with Service Advisors to prevent overbooking or delays.</li><li>Ensure accurate appointment segregation and upload details in the designated system.</li></ul><p><br></p><p>Customer Communication</p><p><br></p><ul><li>Provide customers with service information, estimated waiting times, and necessary paperwork.</li><li>Assist with vehicle status updates when Service Advisors are unavailable.</li><li>Notify customers when their vehicles are ready for delivery through phone inquiries.</li></ul><p><br></p><p>Administrative & Documentation Support</p><p><br></p><ul><li>Prepare and manage service-related documents and appointment sheets.</li><li>Assist with invoice printing and provide customer copies as required.</li><li>Maintain logs for customer visits, calls, and vehicle flow.</li></ul><p><br></p><p>Coordination with Service Advisors & Workshop Team</p><p><br></p><ul><li>Support Service Advisors with customer queue management and communication of customer concerns.</li><li>Ensure smooth workflow between reception, workshop, and parts department.</li><li>Monitor vehicle delivery processes accurately.</li></ul><p><br></p><p>Customer Satisfaction & Service Quality</p><p><br></p><ul><li>Ensure high levels of customer service and professionalism.</li><li>Address basic customer concerns and escalate issues when necessary.</li><li>Engage in CSV & NPS feedback as part of quality measures.</li></ul><p><br></p><p>Compliance & Process Adherence</p><p><br></p><ul><li>Follow brand and dealership policies for customer handling and documentation.</li><li>Maintain confidentiality and accuracy of customer data.</li><li>Adhere to attendance and punctuality requirements.</li></ul><p><br></p><p>Additional Support Duties</p><p><br></p><ul><li>Assist in organizing the reception area for audits or special campaigns.</li><li>Support Service Advisors during busy hours to reduce customer wait time.</li><li>Help with promotional materials, service reminders, and customer notifications.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Excellent customer service and interpersonal skills.</li><li>Proficiency in using customer relationship management (CRM) software.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>High school diploma or equivalent; additional certification in customer service is a plus.</li><li>1-2 years of experience in a customer-facing role, preferably in the automotive industry.</li><li>Proficient with appointment management systems and customer management software.</li><li>Strong verbal and written communication skills with a focus on customer service.</li></ul><p><br></p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Overview Of The Role:</b></p><p><br></p><p>Being a trusted advisor to senior line management on human capital management matters. The role requires a deep understanding of the business to implement HR strategies that support business growth, performance focus, meritocracy, and diversity, aligning with Group HR policy. Success involves managing organizational development, employee relations, workforce optimization, and financial management within the HR domain. The HRBP is responsible for ensuring compliance with laws and policies, developing and executing HR plans, enhancing employee engagement, and facilitating workforce efficiency.</p><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Organisational Development</p><p> </p><ul><li>Develop HR strategy and annual HR Plan in collaboration with business stakeholders.</li><li>Support a continuous improvement environment for HR activities within the division.</li><li>Ensure inductees are supported to become productive quickly.</li><li>Develop succession plans and retention strategies for key talent and positions.</li><li>Develop and implement a learning and development plan.</li><li>Formulate performance management plans to improve performance or manage exits.</li></ul><p> </p><p>Training & Development</p><p> </p><ul><li>Liaise with Group Training Department to ensure delivery of required training initiatives.</li><li>Identify and deliver training needs for key and high potential staff.</li><li>Ensure all key positions have identified successors.</li><li>Conduct regular Talent Development Comittee meetings and annual people reviews to align training initiatives.</li></ul><p> </p><p>Employee Relations</p><p> </p><ul><li>Manage Employee Relations issues within business units.</li><li>Create a culture of engagement based on core values.</li><li>Advise line managers to minimize risk and ensure compliance with laws and policies.</li><li>Implement HR policy changes and ensure proper disciplinary procedures.</li></ul><p> </p><p>Business Partnering</p><p> </p><ul><li>Act as a trusted business partner and coach to senior line management.</li><li>Focus on employee engagement and take necessary actions to improve it.</li><li>Advise, coach, and mentor management on people-related issues.</li><li>Facilitate transitions as a change agent.</li></ul><p> </p><p>Workforce Optimisation</p><p> </p><ul><li>Advise on creating and managing a lean workforce.</li><li>Facilitate business structure reorganization and consolidation.</li><li>Communicate organizational messages and monitor feedback.</li><li>Ensure compliance with localization policy and productivity targets.</li></ul><p> </p><p>Financial Management</p><p> </p><ul><li>Provide financial reports on employee costs to line management.</li><li>Manage annual manpower budgeting exercises.</li><li>Ensure adherence to the business financial systems and processes.</li><li>Attend board and financial meetings to communicate budget performance.</li></ul><p> </p><p>HR Policy</p><p> </p><ul><li>Ensure compliance with HR policies and internal controls.</li><li>Address policy breaches immediately and decisively.</li><li>Focus on Emiratization and diversification goals.</li><li>Educate staff about HR policies and procedures through training.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Change management expertise and organizational development experience.</li><li>Strong analytical and financial modeling skills.</li><li>Excellent communication and problem-solving capabilities.</li><li>Strategic thinking and ability to coach and mentor effectively.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Bachelor's degree in Human Resources, Psychology, or Business Management.</li><li>CIPD qualification is desirable.</li><li>Five years of HR Generalist experience with past experience as an HR Business Partner.</li><li>Experience in the Automotive industry is preferred.</li></ul><p><br></p></div>
<p>Being a trusted advisor to senior line management on human capital management matters. The role requires a deep understanding of the business to implement HR strategies that support business growth, performance focus, meritocracy, and diversity, aligning with Group HR policy. Success involves managing organizational development, employee relations, workforce optimization, and financial management within the HR domain. The HRBP is responsible for ensuring compliance with laws and policies, developing and executing HR plans, enhancing employee engagement, and facilitating workforce efficiency.</p><p><br><strong>What You Will Do:</strong><br></p><p><strong>Organisational Development</strong></p><br><ul><li><p>Develop HR strategy and annual HR Plan in collaboration with business stakeholders.</p></li><li><p>Support a continuous improvement environment for HR activities within the division.</p></li><li><p>Ensure inductees are supported to become productive quickly.</p></li><li><p>Develop succession plans and retention strategies for key talent and positions.</p></li><li><p>Develop and implement a learning and development plan.</p></li><li><p>Formulate performance management plans to improve performance or manage exits.</p></li></ul><br><p><strong>Training & Development</strong></p><br><ul><li><p>Liaise with Group Training Department to ensure delivery of required training initiatives.</p></li><li><p>Identify and deliver training needs for key and high potential staff.</p></li><li><p>Ensure all key positions have identified successors.</p></li><li><p>Conduct regular Talent Development Comittee meetings and annual people reviews to align training initiatives.</p></li></ul><br><p><strong>Employee Relations</strong></p><br><ul><li><p>Manage Employee Relations issues within business units.</p></li><li><p>Create a culture of engagement based on core values.</p></li><li><p>Advise line managers to minimize risk and ensure compliance with laws and policies.</p></li><li><p>Implement HR policy changes and ensure proper disciplinary procedures.</p></li></ul><br><p><strong>Business Partnering</strong></p><br><ul><li><p>Act as a trusted business partner and coach to senior line management.</p></li><li><p>Focus on employee engagement and take necessary actions to improve it.</p></li><li><p>Advise, coach, and mentor management on people-related issues.</p></li><li><p>Facilitate transitions as a change agent.</p></li></ul><br><p><strong>Workforce Optimisation</strong></p><br><ul><li><p>Advise on creating and managing a lean workforce.</p></li><li><p>Facilitate business structure reorganization and consolidation.</p></li><li><p>Communicate organizational messages and monitor feedback.</p></li><li><p>Ensure compliance with localization policy and productivity targets.</p></li></ul><br><p><strong>Financial Management</strong></p><br><ul><li><p>Provide financial reports on employee costs to line management.</p></li><li><p>Manage annual manpower budgeting exercises.</p></li><li><p>Ensure adherence to the business financial systems and processes.</p></li><li><p>Attend board and financial meetings to communicate budget performance.</p></li></ul><br><p><strong>HR Policy</strong></p><br><ul><li><p>Ensure compliance with HR policies and internal controls.</p></li><li><p>Address policy breaches immediately and decisively.</p></li><li><p>Focus on Emiratization and diversification goals.</p></li><li><p>Educate staff about HR policies and procedures through training.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong><br></p><ul><li><p>Change management expertise and organizational development experience.</p></li><li><p>Strong analytical and financial modeling skills.</p></li><li><p>Excellent communication and problem-solving capabilities.</p></li><li><p>Strategic thinking and ability to coach and mentor effectively.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Bachelor's degree in Human Resources, Psychology, or Business Management.</p></li><li><p>CIPD qualification is desirable.</p></li><li><p>Five years of HR Generalist experience with past experience as an HR Business Partner.</p></li><li><p>Experience in the Automotive industry is preferred.</p></li></ul></li></ul>
<ul><li><p>The Aftersales Receptionist plays a crucial role in maintaining exceptional customer service and operational efficiency in the service department. The position involves direct customer interaction, effective appointment management, and comprehensive administrative support to ensure a seamless customer journey from arrival to departure. Success in this role is measured by customer satisfaction scores, accuracy in appointment management, and effective team collaboration to uphold the service standards of the dealership.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Customer Reception & Front Desk Management</strong></p><p><br></p><ul><li><p>Greet customers professionally upon arrival at the service center.</p></li><li><p>Direct customers to the appropriate Service Advisor or department.</p></li><li><p>Handle incoming telephone calls, WhatsApp inquiries, and email communication.</p></li><li><p>Maintain a welcoming and organized reception area at all times.</p></li></ul><p><br></p><p><strong>Appointment Management</strong></p><p><br></p><ul><li><p>Manage service appointments in the system for both walk-in and scheduled visits.</p></li><li><p>Confirm daily bookings with customers and update them on any appointment changes or waiting times.</p></li><li><p>Coordinate with Service Advisors to prevent overbooking or delays.</p></li><li><p>Ensure accurate appointment segregation and upload details in the designated system.</p></li></ul><p><br></p><p><strong>Customer Communication</strong></p><p><br></p><ul><li><p>Provide customers with service information, estimated waiting times, and necessary paperwork.</p></li><li><p>Assist with vehicle status updates when Service Advisors are unavailable.</p></li><li><p>Notify customers when their vehicles are ready for delivery through phone inquiries.</p></li></ul><p><br></p><p><strong>Administrative & Documentation Support</strong></p><p><br></p><ul><li><p>Prepare and manage service-related documents and appointment sheets.</p></li><li><p>Assist with invoice printing and provide customer copies as required.</p></li><li><p>Maintain logs for customer visits, calls, and vehicle flow.</p></li></ul><p><br></p><p><strong>Coordination with Service Advisors & Workshop Team</strong></p><p><br></p><ul><li><p>Support Service Advisors with customer queue management and communication of customer concerns.</p></li><li><p>Ensure smooth workflow between reception, workshop, and parts department.</p></li><li><p>Monitor vehicle delivery processes accurately.</p></li></ul><p><br></p><p><strong>Customer Satisfaction & Service Quality</strong></p><p><br></p><ul><li><p>Ensure high levels of customer service and professionalism.</p></li><li><p>Address basic customer concerns and escalate issues when necessary.</p></li><li><p>Engage in CSV & NPS feedback as part of quality measures.</p></li></ul><p><br></p><p><strong>Compliance & Process Adherence</strong></p><p><br></p><ul><li><p>Follow brand and dealership policies for customer handling and documentation.</p></li><li><p>Maintain confidentiality and accuracy of customer data.</p></li><li><p>Adhere to attendance and punctuality requirements.</p></li></ul><p><br></p><p><strong>Additional Support Duties</strong></p><p><br></p><ul><li><p>Assist in organizing the reception area for audits or special campaigns.</p></li><li><p>Support Service Advisors during busy hours to reduce customer wait time.</p></li><li><p>Help with promotional materials, service reminders, and customer notifications.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><br>Excellent customer service and interpersonal skills.</p></li><li><p>Proficiency in using customer relationship management (CRM) software.</p></li><li><p>Strong organizational skills with attention to detail.</p></li><li><p>Ability to multitask and prioritize in a fast-paced environment.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>High school diploma or equivalent; additional certification in customer service is a plus.</p></li><li><p>1-2 years of experience in a customer-facing role, preferably in the automotive industry.</p></li><li><p>Proficient with appointment management systems and customer management software.</p></li><li><p>Strong verbal and written communication skills with a focus on customer service.</p></li></ul>
<p><strong>ROLE PURPOSE</strong>
The Sales Coordinator supports the sales organisation by owning the administrative backbone of the sales cycle — responding to customer enquiries, issuing quotations, supporting invoicing, and ensuring smooth communication between customers and internal departments. The role is the connective tissue between the field sales team, the warehouse and the customer.
By organising schedules, tracking orders and maintaining accurate master and customer data, the role streamlines the sales process and protects the accuracy on which pricing, availability and reporting depend. Reliable coordination here directly increases the time sales executives can spend selling and reduces the errors that erode customer confidence.
</p><br><p>▶ Customer Enquiry & Quotation Support
– Respond to customer enquiries received across all channels by promptly issuing accurate written quotations.
– Answer telephonic enquiries and queries on products, availability and prices.
– Act as a dependable first point of contact for customers when the responsible sales executive is in the field.
– Follow up on issued quotations and route active opportunities to the appropriate sales executive for closure.
▶ Order Processing & Delivery Coordination
– Coordinate with the delivery team on customer orders to ensure committed dates are met.
– Collate data for preparing the order sheet and assist in preparing orders accurately.
– Prepare purchase orders for both local and overseas procurement in line with approval requirements.
– Track order status from receipt through dispatch and proactively flag delays to the customer and sales executive.
▶ Master Data & Records Management
– Maintain the material master and supporting databases so that customer queries can be answered accurately and quickly.
– Maintain the Materials Master by regularly updating new products, prices and product segments.
– Maintain the computerised customer database, ensuring contact, credit and trade details remain current.
– File and archive documents both electronically and in hard copy in line with company retention practice.
▶ Reporting & Sales Team Support
– Generate daily reports covering sales, inventory, service centre sales and dealer sales.
– Assist Sales Executives through the preparation of reports and journals.
– Provide executive support to the Sales Manager and Branch Manager on scheduling, correspondence and follow-up.
– Undertake other duties as deemed necessary by the line manager or management for the smooth functioning of operations.
</p><p><strong>Desired Candidate Profile</strong></p><p>▶<strong> Education</strong>
– Graduate from any stream.
– A qualification in business administration, commerce or supply chain is an advantage.
▶<strong> Certifications</strong>
– Training in ERP/SAP sales and distribution modules is desirable.
– Advanced MS Excel certification is an advantage.
<strong>▶ Experience</strong>
– Minimum 2 years’ experience in a similar sales coordination or sales support role.
– Exposure to a distribution, automotive or fast-moving trading environment is preferred.
– Experience maintaining material master and customer master data is an advantage.
<strong>▶ Skills & Attributes</strong>
– MS Excel at intermediate level as a minimum, including reporting and data handling.
– Good communication skills, written and verbal.
– Strong attention to detail and comfort working to daily deadlines.
– Languages: English and Hindi.
</p>
<ol><li><p>Draft, review and negotiate commercial contracts, agreements, purchase contracts and other legal documents to protect the Group’s interests.</p></li><li><p>Provide legal advice and negotiate legal terms and conditions with suppliers, contractors, customers and other business partners.</p></li><li><p>Ensure compliance with UAE Labour Law and other applicable UAE laws and regulations.</p></li><li><p>Prepare formal legal correspondence, notices, claims and responses to safeguard and enforce the Group’s legal rights.</p></li><li><p>Advise management on the legal structuring and ownership of Group assets, entities and business operations.</p></li><li><p>Manage and resolve legal matters, disputes and claims in the best interests of the Group.</p></li><li><p>Maintain and safeguard legal records, contracts, agreements, notices, claims and other critical corporate documentation.</p></li><li><p>Conduct or coordinate legal due diligence on suppliers, customers, contractors, business partners and other parties as required by management.</p></li><li><p>Develop, implement and monitor legal compliance frameworks, policies, controls and procedures across the Group.</p></li><li><p>Identify and mitigate legal risks associated with shipping, logistics, insurance and commercial contracts.</p></li><li><p>Represent the Group before courts and government authorities, where legally permitted, and coordinate with external law firms on litigation and dispute resolution matters.</p></li><li><p>Support external legal counsel by preparing case files, evidence, supporting documentation and legal submissions to protect the Group’s interests.</p></li><li><p>Ensure that contractual, corporate and departmental records are properly maintained and readily available for legal, regulatory and business requirements.</p></li><li><p>Monitor contractual obligations and ensure that timely legal notices, breach notices, demand letters and other required communications are issued to relevant parties.</p></li><li><p>Manage and protect the Group’s intellectual property rights, including trademarks, copyrights, patents and other intellectual property assets.</p></li><li><p>Provide legal guidance on intellectual property registration, protection, licensing and enforcement.</p></li><li><p>Manage litigation and dispute resolution processes in accordance with applicable UAE laws and regulations.</p></li><li><p>Monitor changes in UAE laws and regulations and advise management on their potential impact on the Group’s operations.</p></li><li><p>Work closely with management and relevant departments to identify, assess and mitigate legal and contractual risks.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Strong knowledge of UAE laws and regulations, particularly UAE Labour Law and commercial laws. Proven experience in commercial contract drafting, review and negotiation. </p><p>Strong litigation and dispute-resolution experience within the UAE. </p><p> Excellent legal drafting, communication and negotiation skills. </p><p>Strong ability to identify, assess and mitigate legal and commercial risks. </p><p>Experience working with external law firms, courts and government authorities. </p><p>Strong understanding of corporate governance, compliance, due diligence and legal documentation. High level of confidentiality, integrity, attention to detail and commercial awareness. </p><p> Ability to work independently and provide practical, business-oriented legal advice to senior management.</p><br><p>
Person Specifications:
Minimum 8–10 years of relevant legal experience.
Experience in a diversified Group environment with multiple entities and business operations.
UAE legal practice experience and/or experience working with UAE-based law firms is highly preferred.
Experience in manufacturing, automotive, defence, trading, logistics or other commercial industries would be an advantage</p>
<ul><li><p>The Aftersales Receptionist plays a crucial role in maintaining exceptional customer service and operational efficiency in the service department. The position involves direct customer interaction, effective appointment management, and comprehensive administrative support to ensure a seamless customer journey from arrival to departure. Success in this role is measured by customer satisfaction scores, accuracy in appointment management, and effective team collaboration to uphold the service standards of the dealership.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Customer Reception & Front Desk Management</strong></p><p><br></p><ul><li><p>Greet customers professionally upon arrival at the service center.</p></li><li><p>Direct customers to the appropriate Service Advisor or department.</p></li><li><p>Handle incoming telephone calls, WhatsApp inquiries, and email communication.</p></li><li><p>Maintain a welcoming and organized reception area at all times.</p></li></ul><p><br></p><p><strong>Appointment Management</strong></p><p><br></p><ul><li><p>Manage service appointments in the system for both walk-in and scheduled visits.</p></li><li><p>Confirm daily bookings with customers and update them on any appointment changes or waiting times.</p></li><li><p>Coordinate with Service Advisors to prevent overbooking or delays.</p></li><li><p>Ensure accurate appointment segregation and upload details in the designated system.</p></li></ul><p><br></p><p><strong>Customer Communication</strong></p><p><br></p><ul><li><p>Provide customers with service information, estimated waiting times, and necessary paperwork.</p></li><li><p>Assist with vehicle status updates when Service Advisors are unavailable.</p></li><li><p>Notify customers when their vehicles are ready for delivery through phone inquiries.</p></li></ul><p><br></p><p><strong>Administrative & Documentation Support</strong></p><p><br></p><ul><li><p>Prepare and manage service-related documents and appointment sheets.</p></li><li><p>Assist with invoice printing and provide customer copies as required.</p></li><li><p>Maintain logs for customer visits, calls, and vehicle flow.</p></li></ul><p><br></p><p><strong>Coordination with Service Advisors & Workshop Team</strong></p><p><br></p><ul><li><p>Support Service Advisors with customer queue management and communication of customer concerns.</p></li><li><p>Ensure smooth workflow between reception, workshop, and parts department.</p></li><li><p>Monitor vehicle delivery processes accurately.</p></li></ul><p><br></p><p><strong>Customer Satisfaction & Service Quality</strong></p><p><br></p><ul><li><p>Ensure high levels of customer service and professionalism.</p></li><li><p>Address basic customer concerns and escalate issues when necessary.</p></li><li><p>Engage in CSV & NPS feedback as part of quality measures.</p></li></ul><p><br></p><p><strong>Compliance & Process Adherence</strong></p><p><br></p><ul><li><p>Follow brand and dealership policies for customer handling and documentation.</p></li><li><p>Maintain confidentiality and accuracy of customer data.</p></li><li><p>Adhere to attendance and punctuality requirements.</p></li></ul><p><br></p><p><strong>Additional Support Duties</strong></p><p><br></p><ul><li><p>Assist in organizing the reception area for audits or special campaigns.</p></li><li><p>Support Service Advisors during busy hours to reduce customer wait time.</p></li><li><p>Help with promotional materials, service reminders, and customer notifications.</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong><br><br></p><ul><li><p>Excellent customer service and interpersonal skills.</p></li><li><p>Proficiency in using customer relationship management (CRM) software.</p></li><li><p>Strong organizational skills with attention to detail.</p></li><li><p>Ability to multitask and prioritize in a fast-paced environment.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>High school diploma or equivalent; additional certification in customer service is a plus.</p></li><li><p>1-2 years of experience in a customer-facing role, preferably in the automotive industry.</p></li><li><p>Proficient with appointment management systems and customer management software.</p></li><li><p>Strong verbal and written communication skills with a focus on customer service.</p></li></ul><p><br></p></li></ul>