CRM specialist Jobs

<ul type="square"><li class="MsoNormal" ><span >Bachelor’s degree or equivalent in business administration, finance or accounting</span></li><li class="MsoNormal" ><span >Accounting Certifications such as CFA/CPA/CFM/CIMA etc.</span></li><li class="MsoNormal" ><span ><span >1-2</span><span >&nbsp; </span><span >years of progressive accounting &amp; supervisory experience</span></span></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>هل أنت مستعد/ة لتكون في طليعة عالم الأزياء الفاخرة في قلب دبي؟</p><p>تبحث <strong>بربري (Burberry)</strong> عن مستشارين ومستشارات عملاء إماراتيين شغوفين للانضمام إلى فرق العمل في متجري <strong>مول الإمارات</strong> و<strong>دبي مول</strong>. هذه فرصتك لتصبح سفيراً لواحدة من أشهر العلامات التجارية الفاخرة في العالم، وتقديم تجارب استثنائية لا تُنسى لعملائنا المميزين.</p><p>هدفك الوظيفي</p><p>بصفتك مستشار/ة عملاء في بربري، ستكون مسؤولاً عن بناء علاقات قوية ومستدامة مع العملاء، ومشاركتهم لحظاتهم المهمة، وابتكار تجارب شخصية تعكس أعلى معايير الفخامة التي تتميز بها بربري. كما ستكون جزءاً من فريق يقود استراتيجية <strong>Burberry Forward</strong> من خلال الجمع بين التميز في الخدمة وتحقيق النجاح التجاري.</p><p>المهام والمسؤوليات</p><p>التفاعل مع العملاء</p><ul><li><p>بناء والحفاظ على علاقات قوية مع العملاء من خلال الاهتمام الشخصي والمتابعة المستمرة.</p></li><li><p>استقطاب العملاء الجدد والمحافظة على العملاء الحاليين لتنمية قاعدة عملائك الخاصة وقاعدة عملاء المتجر.</p></li><li><p>تنظيم وإدارة المواعيد الخاصة للعملاء لتعزيز الولاء، وزيادة تكرار الشراء، وتحقيق مبيعات إضافية.</p></li><li><p>فهم تفضيلات العملاء لتقديم النصائح المتعلقة بالتنسيق والأزياء وبناء خزانة الملابس المناسبة، بالإضافة إلى تعزيز فرص البيع المتقاطع.</p></li><li><p>الاحتفاء بالمناسبات والمحطات المهمة في حياة العملاء لتعزيز الارتباط والولاء للعلامة التجارية.</p></li><li><p>المحافظة على سجلات دقيقة للعملاء وضمان تقديم تجربة استثنائية داخل المتجر.</p></li></ul><p>التميز في الخدمة والمبيعات</p><ul><li><p>تحقيق أهداف المبيعات الفردية وأهداف المتجر ومؤشرات الأداء التجارية.</p></li><li><p>تقديم تجربة خدمة فاخرة بالاعتماد على معرفتك بأزياء بربري ومنتجاتها وتراثها العريق.</p></li><li><p>إرشاد العملاء خلال كامل رحلة التسوق في بربري، من الانطباع الأول وحتى المتابعة بعد الشراء.</p></li><li><p>تقديم خدمات ما بعد البيع بكفاءة لتعزيز الولاء طويل الأمد.</p></li><li><p>دعم عمليات المتجر بما في ذلك إدارة المخزون، وإعادة تعبئة المنتجات، والعرض البصري للمنتجات.</p></li><li><p>المساهمة في بناء بيئة عمل تعاونية وملهمة داخل الفريق.</p></li></ul><p>من نبحث عنه؟</p><ul><li><p>شخصية أصيلة وواثقة وشغوفة بعالم الأزياء الفاخرة.</p></li><li><p>مبدع/ة في أساليب البيع والتفاعل مع العملاء.</p></li><li><p>يسعى/تسعى دائماً إلى تحقيق التميز في كل تفاعل مع العملاء.</p></li><li><p>على دراية بالثقافة المحلية ويتمتع/تتمتع بمهارات تواصل قوية باللغة العربية، وتُعد اللغة الإنجليزية ميزة إضافية.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>إجادة اللغة العربية بطلاقة، وتُعد إجادة اللغة الإنجليزية ميزة إضافية.</p></li><li><p>فهم جيد لعمليات البيع بالتجزئة، ومعرفة بالمنتجات، وإلمام بالسوق والمنافسين.</p></li><li><p>الرغبة في العمل ضمن بيئة تركز على خدمة العملاء وتقديم تجربة استثنائية لهم.</p></li></ul><p>لماذا بربري؟</p><ul><li><p>العمل مع واحدة من أرقى العلامات التجارية الفاخرة في العالم.</p></li><li><p>الحصول على فرص حصرية للتعرف على أحدث صيحات الموضة والتنسيق والتجارب الثقافية.</p></li><li><p>الانضمام إلى فريق عمل داعم وعالي الأداء يحتفي بالاختلاف والتميز الفردي.</p></li><li><p>فرص للتطور المهني والنمو الوظيفي داخل دولة الإمارات وعلى المستوى الدولي.</p></li></ul><p>تفاصيل إضافية</p><ul><li><p>تتوفر فرص <strong>دوام كامل</strong> و<strong>دوام جزئي</strong>.</p></li><li><p>قدّم طلبك اليوم وكن جزءاً من إرث بربري العريق في دبي.</p></li></ul><p><strong>بربري جهة توظيف توفر تكافؤ الفرص، حيث يتم التعامل مع جميع الطلبات الوظيفية على قدم المساواة، ويتم التوظيف بناءً على المهارات والخبرات فقط.</strong></p><p></p></section>

<p class="MsoNormal" style="line-height:normal;margin:0in 0in 0in .25in;text-align:justify;"><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;"><strong>Job Qualifications &amp; Requirements</strong></span></p><p class="isselectedend" style="margin-left:.5in;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-bidi-font-weight:bold;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-bidi-font-weight:bold;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;"><strong>Education</strong></span></p><p class="isselectedend" style="margin:0in 0in 0in .5in;"><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;">Bachelor’s degree in civil/mechanical/architectural engineering or project management; Master’s degree in Engineering Management, Infrastructure Planning, or Sustainable Design</span></p><p class="isselectedend" style="margin:0in 0in 0in .5in;">&nbsp;</p><p class="isselectedend" style="margin:0in 0in 0in .5in;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;"><strong>Experience</strong></span><br><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;">16 years in case of master’s degree/ (18 years in case of bachelor’s degree)</span></p><p class="isselectedend" style="margin:0in 0in 0in .5in;">&nbsp;</p><p style="margin:0in 0in 0in .5in;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;"><strong>Certifications</strong></span><br><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;">Certifications such as PMP, PRINCE2</span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;text-align:justify;">&nbsp;</p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;text-align:justify;">&nbsp;</p>

برنامج تدريبي يهدف بالاستثمار بالكفاءات والقدرات المواطنة حديثة التخرج، وتأهيلها في مجال الإدارة اللوجستية و سلاسل الإمداد وفقا لأعلى المعايير العالمية المعتمدة، ضمن خطة تدريبية عملية ونظرية شاملة، لمدة سنة.

برنامج تدريبي يهدف بالاستثمار بالكفاءات والقدرات المواطنة حديثة التخرج، وتأهيلها في مجال الإدارة اللوجستية و سلاسل الإمداد وفقا لأعلى المعايير العالمية المعتمدة، ضمن خطة تدريبية عملية ونظرية شاملة، لمدة سنة.

<div align="center"><table class="MsoNormalTable" style="border-collapse:collapse;border-style:none;mso-border-alt:dotted windowtext .5pt;mso-border-insideh:.5pt dotted windowtext;mso-border-insidev:.5pt dotted windowtext;mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-yfti-tbllook:480;" border="1" cellspacing="0" cellpadding="0" width="562.95pt"><tbody><tr style="height:18.5pt;mso-yfti-firstrow:yes;mso-yfti-irow:0;"><td style="background-color:#F2F2F2;border:1.0pt dotted windowtext;height:18.5pt;mso-border-alt:dotted windowtext .5pt;padding:0in 5.4pt;width:562.95pt;" colspan="2" width="751"><p class="MsoNormal" style="text-align:center;"><span style="color:black;font-family:Arial;font-size:10.0pt;"><span style="mso-color-alt:windowtext;"><strong>Experience Required</strong></span></span></p></td></tr><tr style="height:33.35pt;mso-yfti-irow:1;"><td style="background-color:#F2F2F2;border-bottom-style:dotted;border-color:windowtext;border-left-style:dotted;border-right-style:dotted;border-top-style:none;border-width:1.0pt;height:33.35pt;mso-border-alt:dotted windowtext .5pt;mso-border-top-alt:dotted windowtext .5pt;padding:0in 5.4pt;width:103.3pt;" width="138"><p class="MsoNormal" style="text-align:center;"><span style="color:black;font-family:Arial;font-size:10.0pt;"><span style="mso-color-alt:windowtext;">Functional Experience</span></span></p></td><td style="border-bottom:1.0pt dotted windowtext;border-left-style:none;border-right:1.0pt dotted windowtext;border-top-style:none;height:33.35pt;mso-border-alt:dotted windowtext .5pt;mso-border-left-alt:dotted windowtext .5pt;mso-border-top-alt:dotted windowtext .5pt;padding:0in 5.4pt;width:459.65pt;" width="613"><p class="MsoListParagraph" style="margin:0in 0in 3.2pt 13.6pt;mso-list:l0 level1 lfo1;text-align:justify;text-indent:-13.5pt;"><span style="font-family:Arial;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp; </span>A minimum of 10 years of relevant experience with at least 4 - 5 years in a similar role</span></p></td></tr><tr style="height:31.55pt;mso-yfti-irow:2;"><td style="background-color:#F2F2F2;border-bottom-style:dotted;border-color:windowtext;border-left-style:dotted;border-right-style:dotted;border-top-style:none;border-width:1.0pt;height:31.55pt;mso-border-alt:dotted windowtext .5pt;mso-border-top-alt:dotted windowtext .5pt;padding:0in 5.4pt;width:103.3pt;" width="138"><p class="MsoNormal" style="text-align:center;"><span style="color:black;font-family:Arial;font-size:10.0pt;"><span style="mso-color-alt:windowtext;">Leadership/Supervisory</span></span></p></td><td style="border-bottom:1.0pt dotted windowtext;border-left-style:none;border-right:1.0pt dotted windowtext;border-top-style:none;height:31.55pt;mso-border-alt:dotted windowtext .5pt;mso-border-left-alt:dotted windowtext .5pt;mso-border-top-alt:dotted windowtext .5pt;padding:0in 5.4pt;width:459.65pt;" width="613"><p class="MsoListParagraph" style="margin:0in 0in 3.2pt 13.6pt;mso-list:l0 level1 lfo1;text-align:justify;text-indent:-13.5pt;"><span style="font-family:Arial;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp; </span>A minimum of 7 years leading and managing teams</span></p><p class="MsoListParagraph" style="margin:0in 0in 3.2pt 13.6pt;mso-list:l0 level1 lfo1;text-align:justify;text-indent:-13.5pt;"><span style="font-family:Arial;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp; </span>A minimum of 3 years managing a budget</span></p></td></tr><tr style="height:18.5pt;mso-yfti-irow:3;"><td style="background-color:#F2F2F2;border-bottom-style:dotted;border-color:windowtext;border-left-style:dotted;border-right-style:dotted;border-top-style:none;border-width:1.0pt;height:18.5pt;mso-border-alt:dotted windowtext .5pt;mso-border-top-alt:dotted windowtext .5pt;padding:0in 5.4pt;width:562.95pt;" colspan="2" width="751"><p class="MsoNormal" style="text-align:center;"><span style="color:black;font-family:Arial;font-size:10.0pt;"><span style="mso-color-alt:windowtext;"><strong>Education and Qualification Required</strong></span></span></p></td></tr><tr style="height:33.35pt;mso-yfti-irow:4;"><td style="border-bottom-style:dotted;border-color:windowtext;border-left-style:dotted;border-right-style:dotted;border-top-style:none;border-width:1.0pt;height:33.35pt;mso-border-alt:dotted windowtext .5pt;mso-border-top-alt:dotted windowtext .5pt;padding:0in 5.4pt;width:562.95pt;" colspan="2" width="751"><p class="MsoListParagraph" style="margin:0in 0in 3.2pt 13.6pt;mso-list:l0 level1 lfo1;text-indent:-13.5pt;"><span style="font-family:Arial;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp; </span>Master’s degree in business, finance, economics, or information technology</span></p><p class="MsoListParagraph" style="margin:0in 0in 3.2pt 13.6pt;mso-list:l0 level1 lfo1;text-indent:-13.5pt;"><span style="font-family:Arial;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp; </span>Experience with Microsoft Power BI, Tableau, or MicroStrategy</span></p></td></tr><tr style="height:.2in;mso-yfti-irow:5;"><td style="background-color:#F2F2F2;border-bottom-style:dotted;border-color:windowtext;border-left-style:dotted;border-right-style:dotted;border-top-style:none;border-width:1.0pt;height:.2in;mso-border-alt:dotted windowtext .5pt;mso-border-top-alt:dotted windowtext .5pt;padding:0in 5.4pt;width:562.95pt;" colspan="2" width="751"><p class="MsoNormal" style="text-align:center;"><span style="color:black;font-family:Arial;font-size:10.0pt;"><span style="mso-color-alt:windowtext;"><strong>Key Performance Indicators</strong></span></span></p></td></tr><tr style="height:31.55pt;mso-yfti-irow:6;mso-yfti-lastrow:yes;"><td style="border-bottom-style:dotted;border-color:windowtext;border-left-style:dotted;border-right-style:dotted;border-top-style:none;border-width:1.0pt;height:31.55pt;mso-border-alt:dotted windowtext .5pt;mso-border-top-alt:dotted windowtext .5pt;padding:0in 5.4pt;width:562.95pt;" colspan="2" width="751"><p class="MsoListParagraph" style="margin:0in 0in 3.2pt 13.6pt;mso-list:l0 level1 lfo1;text-align:justify;text-indent:-13.5pt;"><span style="font-family:Arial;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp; </span>On-time completion of reports (%)</span></p><p class="MsoListParagraph" style="margin:0in 0in 3.2pt 13.6pt;mso-list:l0 level1 lfo1;text-align:justify;text-indent:-13.5pt;"><span style="font-family:Arial;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp; </span>Reports, case studies, white papers created (#)</span></p><p class="MsoListParagraph" style="margin:0in 0in 3.2pt 13.6pt;mso-list:l0 level1 lfo1;text-align:justify;text-indent:-13.5pt;"><span style="font-family:Arial;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp; </span>Adoption of self-service platform by relevant teams across GDMO (%)</span></p><p class="MsoListParagraph" style="margin:0in 0in 3.2pt 13.6pt;mso-list:l0 level1 lfo1;text-align:justify;text-indent:-13.5pt;"><span style="font-family:Arial;font-size:10.0pt;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp; </span>Social media and news monitoring success rate (%)</span></p></td></tr></tbody></table></div>

<p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Qualifications and experience:</span></span></p><p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Bachelor's degree in related fields.</span></span></p><p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;" lang="AR-SA">11 years of experience in related fields.</span></span></p>

Job Description<br><br>أخصائي رئيسي العلاقات الإستراتيجية<br><br>الوظيفة<br><br>القيادة والإشراف على العلاقات الدولية للهيئة، ومنظمات الرقابة، ومحفظة الشراكات الإستراتيجية، بما يضمن التوافق التام مع الأولويات الوطنية والأهداف المؤسسية. ويوفر هذا الدور التوجيه الإستراتيجي المشاركة متعددة الأطراف، والتمثيل الدولي، والامتثال للحوكمة، وتطوير الشراكات، مع تقديم المشورة للقيادة العليا بشأن التطورات الجيوسياسية والموقع المؤسسي. ويضمن نائب مدير القطاع التنسيق الفعال بين مختلف الأقسام، والإشراف على الأداء، وعلاقات مستدامة مع أصحاب المصلحة، لتعزيز النفوذ العالمي للجهاز وتأثيرها الإستراتيجي.<br><br>المسؤوليات القيادية<br><br>المساعدة في تفعيل الرؤية الإستراتيجية للإدارة من خلال تنسيق المبادرات بين مختلف الأقسام.مراقبة تنفيذ مشاريع الإدارة، وضمان استمرار توافق الجداول الزمنية والموارد والأولويات.دعم رئيس الإدارة في تقييم المخاطر التشغيلية وإعداد خطط التخفيف منها.تتبع استخدام الموارد في مختلف الوحدات وتقديم تقارير عنه، واقتراح التحسينات عند الحاجة.مراقبة مؤشرات أداء الإدارة، وتحديد المشكلات واقتراح الإجراءات التصحيحية.دعم بناء قدرات الفريق من خلال تنسيق التدريب ومتابعة التطوير.الحفاظ على تواصل داخلي فعّال بين الوحدات ودعم متابعة أصحاب المصلحة.تحديد فرص التحسين التشغيلي وتبادل المعرفة وتيسيرها.المساعدة في حل النزاعات الداخلية وتعزيز العمل الجماعي المتماسك.تعزيز الالتزام بقيم المؤسسة من خلال الممارسات اليومية ومشاركة الفريق.القيام بمهام وأنشطة إضافية يكلف بها من قبل القيادة.<br><br>المسؤوليات العامة <br><br>تطوير الخطط الإستراتيجية والتشغيلية السنوية للإدارة، بما في ذلك مؤشرات الأداء الرئيسية والمبادرات والمشاريع والأنشطة وسجلات المخاطر.المساهمة في تطوير وتحديث السياسات والإجراءات واللوائح الداخلية بالتنسيق مع الوحدات التنظيمية ذات الصلة.إعداد الميزانية السنوية للإدارة وخطط المشتريات، ومراقبة النفقات بالتنسيق مع الوحدات التنظيمية ذات الصلة لضمان تلبية الاحتياجات التشغيلية ودعم تحقيق الأهداف الإستراتيجية للجهاز بدولة الإمارات العربية المتحدة.مراقبة تنفيذ المبادرات الإستراتيجية والتشغيلية المعتمدة بالتنسيق مع الإدارات المعنية.الإشراف على تنفيذ عقود الخدمات المتعلقة باختصاصات الإدارة ونطاق عملها.القيام بأي مهام أخرى يكلف بها من قبل القيادة في نطاق اختصاصات القطاع.<br><br>المتطلبات <br><br>الحد الأدنى <br><br>يُفضل<br><br>المؤهلات الأكاديمية<br><br>بكالوريوس<br><br>ماجستير<br><br>الخبرة القيادية <br><br>6 سنوات<br><br>8 سنوات<br><br>إتقان اللغة<br><br>إتقان اللغة العربية<br><br>إتقان اللغة العربية والإنجليزية<br><br>المسؤوليات التشغيلية <br><br>توفير القيادة والتوجيه الإستراتيجيين لجميع العلاقات الدولية، وهيئات الرقابة، ووظائف الشراكة ضمن القطاع.تطوير إستراتيجية القطاع والإشراف على تنفيذها بما يتماشى مع الأولويات الوطنية والأهداف المؤسسية للجهاز.ضمان الإدارة الفعالة للعضويات الدولية، والمشاركات متعددة الأطراف، والتمثيل المؤسسي في المحافل الإقليمية والعالمية.الإشراف على تطوير وتقييم واستدامة الشراكات الدولية الإستراتيجية واتفاقيات التعاون.ضمان الامتثال للالتزامات الدولية، وأطر الحوكمة، واللوائح التنظيمية.تقديم تقارير استشارية تنفيذية ورؤى إستراتيجية لأداء القيادة العليا، والمكانة الدولية.تعزيز المكانة المؤسسية والظهور من خلال إشراك أصحاب المصلحة رفيعي المستوى والتمثيل الدبلوماسي.رصد أداء القطاع من خلال مؤشرات الأداء الرئيسية، وتقييمات الأثر، وآليات التحسين المستمر.قيادة التنسيق بين مختلف الأطراف مع الإدارات الداخلية والجهات الوطنية لضمان توحيد المكانة المؤسسية.إدارة موارد القطاع، وأطر إدارة المخاطر، ومعايير الأداء لضمان التميز التشغيلي والامتثال للحوكمة.<br><br>الكفاءات التقنية <br><br>المعرفة والمهارات والقدرات الخاصة بالوظيفة المطلوبة لأداء المهام أو الوظائف المتخصصة بفعالية ضمن دور أو مجال معين.<br><br>القيادة الإستراتيجية والتوافق المؤسسي<br><br>القدرة على تحديد رؤية طويلة الأجل، وقيادة إستراتيجية القطاع، وضمان التوافق مع الأولويات الوطنية والمؤسسية.<br><br>التمثيل الدبلوماسي والتنفيذي<br><br>كفاءة متقدمة في التمثيل الدولي رفيع المستوى، والتفاوض، والتأثير على أصحاب المصلحة.<br><br>الحوكمة، وإدارة المخاطر، والإشراف على الامتثال<br><br>خبرة واسعة في أطر الحوكمة الدولية، والالتزامات التنظيمية، وإدارة المخاطر المؤسسية.<br><br>إدارة الأداء والأثر<br><br>إتقان وضع أطر الأداء، وقياس الأثر الاستراتيجي، وقيادة التحسين المستمر للقطاع.<br><br>الكفاءات الأساسية <br><br>السمات الشخصية الأساسية وخصائص أخلاقيات العمل التي تشكل كيفية تعامل الأفراد مع مسؤولياتهم وتساهم في ثقافة مكان العمل بشكل عام.<br><br>الالتزام<br><br>القدرة على إظهار الموثوقية من خلال الحضور المنتظم، والالتزام بالمواعيد، والاستجابة السريعة، والتواجد الدائم، والمشاركة الفعّالة في المسؤوليات الموكلة وفرص التطوير.<br><br>التفاؤل<br><br>القدرة على الحفاظ على موقف إيجابي وروح المبادرة عند مواجهة التحديات، وإظهار المرونة، وتشجيع النظرة البناءة لدى الذات والآخرين.<br><br>الاحترام<br><br>القدرة على معاملة الآخرين بكرامة، وتقدير وجهات النظر والمساهمات المتنوعة، والحفاظ على سلوك مهني ولبق في جميع التعاملات.<br><br>الأخلاق<br><br>القدرة على الالتزام التام بقيم ومبادئ المؤسسة، وإظهار الصدق والنزاهة والشفافية في القرارات والأفعال.<br><br>الكفاءات السلوكية <br><br>المهارات الشخصية والمهارات الناعمة التي تؤثر على كيفية تفاعل الأفراد مع الآخرين، وبناء العلاقات، والتعاون بفعالية لتحقيق الأهداف.<br><br>التعاون<br><br>القدرة على العمل بفعالية مع الآخرين لتحقيق أهداف مشتركة، وتعزيز بيئة تعاونية، وتقدير وجهات النظر المتنوعة، والحفاظ على تواصل مفتوح ومحترم.<br><br>القدرة على التكيف<br><br>القدرة على التكيف بفعالية مع الظروف الجديدة، والمرونة في الاستجابة للتغيرات، والحفاظ على موقف إيجابي يركز على الحلول أثناء التغيير.<br><br>القدرات التحليلية<br><br>القدرة على تقييم المواقف المعقدة من خلال تحديد الأنماط، واستخدام المنطق والاستدلال لتقييم المعلومات، ووضع حلول فعالة قائمة على الأدلة.<br><br>الاستباقية<br><br>الميل إلى أخذ زمام المبادرة، واستباق التحديات أو الفرص المستقبلية، والعمل مسبقًا لمواجهتها. ويشمل ذلك السعي إلى التحسين، وتحمل المسؤولية، وقيادة التغيير الإيجابي.<br><br>الكفاءات القيادية <br><br>المهارات والصفات التي تمكّن الأفراد من توجيه الآخرين وتحفيزهم والتأثير فيهم لتحقيق الأهداف المشتركة ودفع عجلة نجاح المؤسسة.<br><br>التواصل الفعال <br><br>القدرة على التعبير عن الأفكار بوضوح وإقناع، والمشاركة في الإنصات الفعال، وتعزيز التواصل الشفاف والمتبادل على جميع مستويات المؤسسة.<br><br>بناء الفريق <br><br>القدرة على بناء فرق عالية الأداء وقيادتها والحفاظ عليها، بما يتماشى مع أهداف المؤسسة، مع تعزيز التعاون والقيم المشتركة والاحترام المتبادل.<br><br>التفكير الإستراتيجي<br><br>القدرة على وضع رؤية طويلة الأجل، وتوجيه الموارد بكفاءة، ووضع إستراتيجيات تدفع بنجاح المؤسسة، مع التكيف مع البيئات المتغيرة وظروف السوق.<br><br>اتخاذ القرارات<br><br>القدرة على تقييم المواقف المعقدة، وتقدير المخاطر، واتخاذ قرارات مدروسة وفي الوقت المناسب، بما يتماشى مع الأهداف الإستراتيجية للمؤسسة ويدعمها.<br><br>إخلاء المسؤولية<br><br>تهدف البيانات المذكورة أعلاه إلى وصف الطبيعة العامة ومستوى العمل الذي يؤديه الأشخاص المكلفين بهذه الوظيفة. وهي لا تُعتبر قائمة شاملة لجميع الواجبات والمسؤوليات والمتطلبات المطلوبة لهذه الوظيفة، حيث. قد يُطلب من الموظف أداء واجبات أخرى وفق متطلبات أخرى وحسب تقدير جهاز المحاسبة بالإمارات العربية المتحدة.

<p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;"><strong>Job Qualifications &amp; Requirements</strong><span style="mso-tab-count:1;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p><ul><li><p class="MsoListParagraphCxSpFirst" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;"><strong>Education: </strong>Bachelor's degree / master’s degree in civil engineering or relevant field&nbsp;<span style="mso-spacerun:yes;">&nbsp;</span></span></p></li><li><p class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;"><strong>&nbsp;</strong></span></span><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;"><strong>Experience:</strong><span style="mso-spacerun:yes;">&nbsp; </span>16 years in case of master’s degree (18 years in case of bachelor’s degree) in related field</span></p></li><li><p class="MsoListParagraphCxSpLast" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;"><span style="font-family:Symbol;font-size:10.0pt;"><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;">&nbsp;</span></span><span style="font-family:&quot;Dubai&quot;,sans-serif;font-size:10.0pt;"><strong>Preferred: </strong>Certifications such as PMP, ISO 55001 Asset Management</span></p></li></ul>

Job Purpose Reporting into the CRM Manager or as advised by the management, this position plays a crucial role in maintaining and enhancing the relationships between the organization and its clients. The primary responsibility of the CRM Executive is to manage and optimize the company's customer database, ensure effective communication with clients, and provide exceptional customer service to enhance overall client satisfaction.<br>Key Accountabilities:<br>Maintain accurate and up-to-date client information in the CRM system. Regularly update client records with interactions, transactions, and other relevant data. Segment and categorize clients based on various criteria for targeted marketing efforts. Respond to client inquiries, concerns, and feedback via phone, email, and other communication channels. Keep clients informed about property updates, promotions, and relevant company news. Provide timely follow-ups to ensure client needs are addressed promptly. Maintain a positive and empathetic attitude towards clients. Handle and resolve client complaints, striving to achieve high levels of client satisfaction. Act as a point of contact for clients, providing information and assistance as needed. Data Analysis and Reporting:Generate reports on client interactions, lead conversion rates, and other relevant metrics. Analyze data to identify trends, opportunities, and areas for improvement. Provide insights to management for strategic decision-making. Collaborate with marketing teams to ensure consistent messaging and branding across all client communications. Work closely with the sales team to align CRM strategies with sales goals. Identify opportunities to streamline and optimize CRM processes. Suggest improvements to enhance the overall client experience. Collaborate with legal experts to ensure that all agreements adhere to relevant laws, regulations, and industry standards. Stay updated on changes in real estate and contract law that may impact sales purchase agreements. Communicate with clients to explain terms and conditions of the sales purchase agreements. Address client questions, concerns, and requests related to the agreements. Maintain organized records of all sales purchase agreements and related documents. Ensure that all required signatures and approvals are obtained in a timely manner. Collaborate with sales, finance, and legal teams to gather necessary information and ensure accuracy of agreements. Coordinate with external legal counsel, if necessary, to resolve complex legal matters. Conduct thorough reviews of agreements to identify and rectify errors, inconsistencies, or discrepancies. Ensure that all agreements are complete and accurate before finalization.<br>Qualifications & Skills:Bachelor's degree in any discipline2+ years in a similar capacity or any client facing roles with a large business. Communicates clearly and effectively (both verbal and written) in Arabic and English.

Company Description Property Shop Investment (PSI) was established in 2007 and is recognized as the No. 1 and largest private real estate company in Abu Dhabi & Dubai. With a dedication to sustainable performance and dynamic growth, PSI has developed a prominent brand in the UAE Real Estate Market. Known as a platinum Real Estate Company, PSI aims for the highest achievements and provides a wide range of Real Estate Services to exceed expectations and inspire people. We are committed to delivering a hassle-free Real Estate experience while governing our path towards continuous success.<br>Role Description-To oversee and manage all operational functions related to sales support, CRM systems, call center, and lead management. The Operations Manager ensures seamless coordination between sales, marketing, tech, and customer support, while supervising platforms and tools used across the company. This role plays a critical part in ensuring efficiency, lead quality, and system reliability.<br> RESPONSIBILITIES Manage and oversee the daily activities of the Operations team, including CRM coordinators, lead owners, and call center staff. Supervise and ensure optimal use of all lead management systems, including “My Leads,” Convolo, Brightcall, and other integrated platforms. Oversee call center operations, ensuring quality, responsiveness, and proper call routing to sales teams. Coordinate the lead rotation schedules among agents and ensure fair, timely distribution in line with availability and performance. Follow up with Sales Managers on lead feedback, campaign performance, and opportunities for optimization. Liaise with the Marketing and Web Development teams to ensure proper integration of website generated leads into CRM and sales systems. Deliver CRM system training for all new joiners, ensuring they understand lead tracking, follow-up processes, and reporting protocols. Monitor the accuracy and completeness of CRM data, proactively identifying gaps or irregularities in agent input or system flow. Open and manage support tickets for technical bugs or issues, coordinating directly with the Acceleration Team in Jordan for timely resolution. Escalate recurring problems, user complaints, or system concerns to top management with actionable summaries and proposed solutions. Generate regular reports on operational performance, lead movement, system usage, and call center productivity. Support cross-functional collaboration between Sales, Marketing, IT, and HR to ensure operational alignment and smooth user experience. Ensure compliance with internal processes and timelines, identifying operational risks and addressing bottlenecks proactively.<br>Qualifications Bachelor’s degree in Business Administration, Operations Management, or a related field Previous Real Estate experience is mandatory. Minimum 5–7 years of experience in operations, with at least 2–3 years in a managerial role. Experience in managing cross-functional platforms and coordinating with tech teams is an advantage. Strong leadership and team management abilities. Excellent knowledge of CRM systems and lead management tools (e.g., My Leads, Convolo, Brightcall). High attention to detail, process orientation, and analytical thinking. Strong interpersonal and communication skills. Problem-solving mindset with the ability to manage time-sensitive escalations effectively. Proficiency in Microsoft Office Suite and reporting tools. Must have a good command of the English language, strong oral and written communication skills

CRM Manager Role Description We are seeking a strategic and data-driven CRM Manager to lead customer relationship management initiatives and strengthen customer engagement, retention, and loyalty. The role involves developing and executing CRM strategies across the customer lifecycle, managing segmentation and targeting, and optimizing personalized campaigns across email, messaging, digital, and other customer channels. The CRM Manager will analyze customer behavior and campaign performance, identify growth opportunities, and use insights to improve conversion, retention, and customer lifetime value. You will work closely with marketing, sales, product, and data teams to ensure consistent customer experiences and measurable business results. Qualifications Bachelor’s degree or above in Marketing, Business, Communications, Data Analytics, or a related field. Strong understanding of CRM strategy, customer lifecycle management, segmentation, retention, and marketing automation. Proficiency in CRM platforms, marketing automation tools, analytics systems, and Excel; familiarity with SQL or data visualization tools is a plus. Strong analytical and problem-solving skills with a data-driven mindset. Excellent understanding of customer behavior, campaign optimization, and performance metrics. Strong communication, project management, and cross-functional collaboration skills. Ability to manage multiple initiatives, prioritize effectively, and translate customer data into actionable strategies. Creative, detail-oriented, commercially aware, and focused on delivering measurable customer and business outcomes.

<p>Position Title: CRM & Automation Specialist Employment Type: Full Time Salary: up to 13,000 AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide. Job Description: -Configure, maintain, and integrate the CRM platform with internal systems (ERP, accounting, call center) and external tools (WhatsApp, email marketing, booking platforms). -Build and optimize workflows, triggers, and AI tools (chatbots, predictive models) to improve efficiency, response times, and customer experience. -Create dashboards and reports to monitor KPIs, conversion rates, and campaign performance; continuously test and optimize automations. -Manage permissions, data hygiene, and security; provide training and collaborate with sales and marketing for segmentation and personalized campaigns.</p><p>Qualifications: -Open to Arbaic nationals, within 35 years and below. -Must have bachelor’s degree in information systems, Marketing Technology, or related field. -At least 2–4 years of experience in CRM configuration and workflow automation (n8n). -Proficiency in the following CRM: Odoo, Zoho</p>

CRM Manager Role Description We are seeking a strategic and data-driven CRM Manager to lead customer relationship management initiatives and strengthen customer engagement, retention, and loyalty. The role involves developing and executing CRM strategies across the customer lifecycle, managing segmentation and targeting, and optimizing personalized campaigns across email, messaging, digital, and other customer channels. The CRM Manager will analyze customer behavior and campaign performance, identify growth opportunities, and use insights to improve conversion, retention, and customer lifetime value. You will work closely with marketing, sales, product, and data teams to ensure consistent customer experiences and measurable business results. Qualifications Bachelor’s degree or above in Marketing, Business, Communications, Data Analytics, or a related field. Strong understanding of CRM strategy, customer lifecycle management, segmentation, retention, and marketing automation. Proficiency in CRM platforms, marketing automation tools, analytics systems, and Excel; familiarity with SQL or data visualization tools is a plus. Strong analytical and problem-solving skills with a data-driven mindset. Excellent understanding of customer behavior, campaign optimization, and performance metrics. Strong communication, project management, and cross-functional collaboration skills. Ability to manage multiple initiatives, prioritize effectively, and translate customer data into actionable strategies. Creative, detail-oriented, commercially aware, and focused on delivering measurable customer and business outcomes.

Join Luxarabia Real Estate as a CRM Manager and become an integral part of a fast-growing luxury real estate brokerage. In this role, you will oversee our CRM operations, manage lead flow, enhance data quality, and develop reporting systems that empower our sales teams to deliver exceptional results and client experiences.<br><br>Key Responsibilities:<br><br>Manage the day-to-day administration and optimization of Bitrix24 CRMConfigure pipelines, workflows, automations, custom fields, and user permissions Maintain CRM data integrity, ensuring accurate and up-to-date records Troubleshoot CRM-related issues and provide user support and training Identify opportunities to improve CRM efficiency and sales processes Oversee the capture, allocation, and tracking of inbound leads across all channels Monitor lead distribution and ensure timely assignment to sales agents Maintain a clean, organized, and segmented client database Monitor agent follow-up activities and report compliance gaps to management Support the implementation of lead nurturing and client engagement strategies Coordinate and execute Whats App and CRM-based marketing campaigns Build and manage targeted contact lists for project launches, events, and promotions Track campaign performance, engagement metrics, and response rates Collaborate with Sales and Marketing teams to maximize campaign effectiveness Generate daily, weekly, and monthly sales and pipeline reports Monitor key performance indicators including lead conversion, agent activity, and sales performance Maintain live dashboards and provide insights to support business decisions Identify pipeline bottlenecks and recommend process improvements<br><br>Requirements<br><br>Knowledge of CRM (Bitrix24) for workflows, automation, reporting, and database management Excellent organizational and problem-solving abilities Strong communication skills and ability to support teams Detail-oriented with a commitment to data accuracy and operational excellence<br><br>Benefits<br><br>Competitive Salary Package Access to industry-leading CRMCollaborative and high-performance work environment Career Growth Opportunities within the company<br><br>Use your CRM expertise, enhance business performance, and support a high-performing sales team through data-driven decision-making. Apply now to become part of Lux Arabia Real Estate!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Description:</strong></p><br><p><br><span><span>To comply with country regulations, we are looking for UAE talent to fill this role.</span></span></p><br><p><br><strong>Job Responsibility:</strong><br>&nbsp;</p><br><ul><li><p>Ensure closure of all service requests for the tagged customers within the defined TAT (Turn Around Time)</p><br></li><li><p>Provide end to end customer service to Priority Banking customers as per bank TAT’s</p><br></li><li><p>Coordination with relevant departments for processing within TAT’s Handle Product &amp; Service-Related Queries</p><br></li><li><p>Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints</p><br></li><li><p>Inform customers of delays, if any, for their requests raised with the bank.</p><br></li><li><p>Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.</p><br></li><li><p>Coordination with relevant departments for processing within TAT’s</p><br></li><li><p>Address customer complaints &amp; provide First Contact Resolution where ever possible</p><br></li><li><p>Ensure end to end follow up till the customer complaint is resolved and escalate when necessary</p><br></li><li><p>Follow-up with customer post complaint resolution ensuring customer experience</p><br></li><li><p>Ensure closure of complaints within defined TAT for the assigned customers<br>&nbsp;</p><br></li></ul><p><strong>Job Skills &amp; Qualifications:</strong><br>&nbsp;</p><br><ul><li><p>High School /Diploma Degree in relevant field</p><br></li><li><p>Relevant experience in related/similar job (over 2-10 years)</p><br></li><li><p>UAE National with Family Book<br>&nbsp;</p><br></li></ul><p><strong>What we offer you:</strong><br>&nbsp;</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Siva Krishna Bonda&nbsp;<br>Reference number: 72021&nbsp;</p><br> <p>Mediclinic Dubai Mall&nbsp;| Dubai | United Arab Emirates</p><br><b>MAIN PURPOSE OF JOB</b> <br><p><span>The Client Relations Supervisor serves as a senior member of the facility/cluster, role-modeling Mediclinic Way, delivering a Passionately Caring experience to our patients, their families and visitors. </span></p><br> <p><span>This operational role focuses on the day-to-day coordination of patient experience initiatives and facility feedback loops. The primary objective is to manage and close non-clinical patient complaints while seamlessly facilitating clinical feedback with the Clinical Complaint Unit.&nbsp; </span></p><br> <p><span>Reporting to the Client Relations Manager, the Supervisor monitors Net Promoter Scores (NPS), coordinates localized action plans, conducts proactive inpatient rounding, and supports outpatient experience enhancements. In doing so, this role actively guides and influences both clinical and non-clinical staff to streamline internal practices, build service alignment, and safeguard Mediclinic Middle East (MCME) client-centric policies.</span></p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p><strong>KEY RESPONSIBILITY AREAS</strong></p><br> <p><strong>NO.</strong></p><br> <p><strong>DESCRIPTION</strong></p><br> <br> <p><strong>1</strong></p><br> <p>Monitor NPS and implement local action plans</p><br> <br> <p><strong>2</strong></p><br> <p>Resolve non-clinical feedback and facilitate clinical complaints</p><br> <br> <p><strong>3</strong></p><br> <p>Conduct proactive inpatient rounding and support outpatient experiences</p><br> <br> <p><strong>4</strong></p><br> <p>Guide and influence staff on client experience policies and standards</p><br> <br> <p><strong>5</strong></p><br> <p>Coordinate with external survey providers and internal teams</p><br> <br> <br> <br><br><b>REQUIRED EDUCATION</b> <br> <p><strong>ESSENTIAL EDUCATION</strong></p><br> <p>Bachelor's degree in healthcare management, business administration, hospitality, or a relevant field.</p><br> <br> <p><strong>DESIRED EDUCATION</strong></p><br> <p>Certification or training in service excellence, conflict resolution, or patient experience management.</p><br> <br> <br> <br><br><b>REQUIRED EXPERIENCE</b> <br> <p><strong>ESSENTIAL MINIMUM EXPERIENCE</strong></p><br> <p>Minimum 3 years' experience in healthcare operations, client experience, or customer service, with demonstrated capability in handling client feedback and complaint.</p><br> <br> <p><strong>DESIRED EXPERIENCE</strong></p><br> <p>Experience working in airlines, hotels or aesthetics clinics.</p><br> <br> <br> <br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Client Experience Design </li><li>Client experience expertise and skills within healthcare </li><li>Relevant Client Experience policies and procedures </li><li>Net Promoter Score (NPS) interpretation and action planning </li><li>Communication &amp; Interpersonal Skills </li><li>Communication &amp; Stakeholder Engagement </li><li>Coaching and quality improvement </li><li>Demonstrate the ability to develop and maintain client relationships (including mentorship and coaching of team members) </li><li>Emotional Intelligence and Empathy </li><li>Data analysis and interpretation </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Siva Krishna Bonda&nbsp;<br>Reference number: 71771&nbsp;</p><br> <p>Mediclinic City Hospital&nbsp;| Dubai | United Arab Emirates</p><br><b>MAIN PURPOSE OF JOB</b> <br><p>The Client Relations Manager – Cluster is a key member of the Cluster Senior Leadership Team responsible for executing and localizing the organization’s client experience strategy within a defined group of facilities. The role ensures that all patient-facing services are aligned with Mediclinic’s values, culture, and service standards to deliver a seamless, compassionate, and safe experience.</p><br> <p><span>The Manager leads a team of client relations professionals across the cluster, driving service improvement, managing complex feedback and complaints, supporting staff training, and collaborating across departments to ensure high levels of client satisfaction and loyalty.</span></p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>1 &nbsp; &nbsp;Lead Cluster-Level Client Experience Strategy Execution&nbsp; &nbsp;and Performance</p><br> <p>Localise and execute the regional CX (Client experience) strategy to fit cluster-specific needs</p><br> <p>Monitor and manage CX performance indicators (e.g., Cemplicity NPS, complaints, compliments)</p><br> <p>Advise the Cluster Hospital Director and SLT on service priorities and pain points. <span>Align hospital services and departments with Mediclinic’s client-centred standards</span></p><br> <p><br>2 &nbsp; &nbsp;Manage Client Experience Team and Operations</p><br> <p>Role model Mediclinic Way</p><br> <p>Lead and develop the CX team (support services, officers, coordinators)</p><br> <p>Oversee handling and resolution of all patient complaints and complex cases</p><br> <p>Ensure adherence to client communication standards and escalation protocols</p><br> <p>Maintain documentation and accountability for service recovery<br>3 &nbsp; &nbsp;Drive Mediclinic Way Culture and Staff Engagement</p><br> <p>Coach CX team and frontline staff in service behaviours and communication skills</p><br> <p>Conduct service walkthroughs, mystery shopper audits, and coaching feedback</p><br> <p>Promote a culture of kindness, empathy, and ownership in service delivery Personal, Proactive and Professional&nbsp;</p><br> <p>Partner with HR and training to embed service culture initiatives</p><br> <p><br>4 &nbsp; &nbsp;Lead Local Campaigns and Journey Improvements</p><br> <p>Implement patient journey enhancements tailored to cluster needs</p><br> <p>Run facility-specific CX campaigns in collaboration with regional office</p><br> <p>Coordinate local service projects and ensure documentation of outcomes</p><br> <p>Serve as key link to marketing for brand reputation and internal messaging</p><br> <p><br>5 &nbsp; &nbsp;Represent Client Experience in SLT and Cross-Functional Committees</p><br><br><br><b>REQUIRED EDUCATION</b> <br><p>Bachelor’s degree in healthcare management, business administration, or relevant field</p><br> <p>Desired Education:<br>Postgraduate training in service excellence,&nbsp;<br>experience management, or related areas.</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>Minimum 5 years’ experience in healthcare operations or client experience, with 2+ years in a leadership role managing people and performance<br>Experience leading multidisciplinary service delivery and client engagement initiatives</p><br> <p>Desired Experience:</p><br> <p>Client satisfaction platforms (e.g., Cemplicity, Press Ganey, or others)<br>Leadership experience in client relations in the hospitality industry&nbsp;<br>Working across multi-site operations</p><br><br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Ability to build exceptional client relationships </li><li>Business acumen and ability to interact with corporate client </li><li>Client Experience Design </li><li>Client engagement and experience principles </li><li>Client experience expertise and skills within healthcare </li><li>Client experience related administration of survey systems and other engagement tools </li><li>Communication, marketing, client interaction and reputation management principles </li><li>Verbal and written communication skills in English (Arabic will be an advantage) </li><li>Complaint management and related patient experience principles </li><li>Net Promoter Score (NPS) interpretation and action planning </li><li>Thorough knowledge of continuous improvement methodologies, principles and tools (e.g. Lean, TOC, WCM, Kaizen, 5S, Value Stream Mapping, Kanban, etc.) </li><li>Change Management &amp; Implementation </li><li>Coaching and Mentoring </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.<br><br>SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.<br>Responsibilities:<br> <span><strong>Key Responsibilities of the role</strong></span> <span><strong>Corresponding Key Activities performed by the role</strong></span> <br> <p><span><strong>Customer Service and Support</strong></span></p><br> <p><span>Interact with customers face to face, over telephone, email, chat, mobile app, etc. to answer questions and provide general information on appointments, referrals, facilities, available services, care providers, events and campaigns; and other information as requested&nbsp;</span></p><br> <p><span>Demonstrate a patient centered approach in all interactions, ensuring adherence to SEHA values and service excellence standards, established workflows, call scenarios and scripts&nbsp;</span></p><br> <p><span>Maintain courtesy, professionalism, confidentiality and privacy when interacting with patients, customers, and staff members</span></p><br> <p><span>Proactively attending to patient needs, requests and concerns</span></p><br> <p><span>Stay updated on services available, physician specialties, facility workflows, required documents, campaigns and events</span></p><br> <p><span>Share information on workflow updates, eligibility updates, new campaigns, and events with patients&nbsp;</span></p><br> <p><span>Assist with positive and timely resolution and documentation of requests and issues and escalate any formal complaints to the Quality team</span></p><br> <p><span>Communicate directly with various SEHA staff members to resolve issues and concerns</span></p><br> <p><span>Escalate clinical questions to the Clinical team</span></p><br> <p><span>Escalate unresolved queries or concerns to team leaders or Senior Officers</span></p><br> <p><span>Handle assigned tasks in accordance with set policies and procedures (scheduling, registration, eligibility check, payment collection, etc.)</span></p><br> <br> <p><span><strong>Appointment Scheduling</strong></span></p><br> <p><span>Follow SEHA policies and procedures for registering patients; scheduling, rescheduling and canceling appointments; calling to remind patients or provide information; checking patients in; checking insurance eligibility and visit authorizations, updating patient information, ensuring consent forms are signed, generating wrist bands, completing inpatient admissions, collecting payments, issuing receipts, etc.</span></p><br> <p><span>Promote and prioritize scheduling for new doctors and services, or those with less bookings</span></p><br> <p><span>Obtain and input accurate and updated demographic data, contact details, and insurance information for all scheduled patients</span></p><br> <p><span>Identify and assign correct Enterprise Person Identification and/ or Medical Record Numbers</span></p><br> <p><span>Orient the customer to the registration process, identification, patient rights and responsibilities and consent forms, as required</span></p><br> <p><span>Initiate and forward all merge requests for multiple EPI or MRN records to the HIM (Health Information Management) department</span></p><br> <p><span>Provide information to patients on expected waiting times, next steps, follow up appointments - proactively and when questions arise</span></p><br> <p><span>Coordinate and assist nursing staff and physicians to prevent and address patient complaints</span></p><br> <p><span>Coordinate with other departments to ensure efficient and accurate scheduling, registration and admission of patients</span></p><br> <br> <span><strong>Documentation and Reporting</strong></span> <span>Follow established workflows to communicate and follow up on customer</span> <br> <p><span><strong>Personal Responsibility and Team Effort</strong></span></p><br> <p><span>Act responsibly and ensure that all job activities are carried out in an efficient and accurate manner&nbsp;</span></p><br> <p><span>Participate in improving Patient Access services, performance and productivity&nbsp;</span></p><br> <p><span>Provide public holiday and out of hours coverage as required</span></p><br> <p><span>Collaborate with other team members to provide a seamless service</span></p><br> <p><span>Provide assistance to less experienced representatives and guidance on unusual or complex queries</span></p><br> <p><span>Attend lectures, training sessions, meetings as required&nbsp;</span></p><br> <p><span>Collaborate and communicate professionally and effectively with team members internally and in other departments&nbsp;</span></p><br> <p><span>Promptly alert management of any issues related to the accomplishment of work assignments</span></p><br> <p><span>Adhere to SEHA standards relating to grooming, dress code, personal hygiene and presentation</span></p><br> <p><span>Accept additional responsibilities as required</span></p><br> <br> <br>Qualifications:<br><p><span><strong>Required:</strong>&nbsp;</span></p><br><p><span>Diploma in Accounting/Finance/Business Administration or any relevant field&nbsp;</span></p><br><p><span><strong>Desired&nbsp;</strong>:</span></p><br><p><span>Bachelor's degree or equivalent in Accounting/Finance/Business Administration or any relevant field&nbsp;</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Client Relations Officer oversees the entire administrative process required to renew trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly.<br><br>Main responsibilities:<br><br>Support for License Renewals: Provide timely assistance to clients and partners for upcoming license renewals, addressing their inquiries through emails and calls in accordance with organizational timelines and guidelines, and finding solutions to resolve any issues that arise. <br><br>• Customer Service Excellence: Deliver exceptional customer service to uphold IFZA’s reputation and integrity, ensuring a positive experience for all clients and partners.<br><br>• CRM Management: Regularly update and maintain the CRM system, ensuring accurate records while efficiently managing a portfolio of work.<br><br>• Quotation Preparation: Prepare and issue renewal quotations to clients and professional partners, ensuring clarity and accuracy in all communications.<br><br>• Documentation Review: Conduct thorough reviews of all relevant documentation, including passports, application forms, and resolutions, to ensure compliance and accuracy.<br><br>• Cross-Department Collaboration: Collaborate closely with renewals consultants<br><br></span><br><span>Requirements</span><ul><li><span>Customer Service and Client Relationship Management experience is advantageous</span><br></li><li>Preferably with call center experience, but not limited to.<br></li><li>Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory<br></li><li>Full English proficiency is required <br></li><li>Additional spoken languages are a plus<br></li><li>Intermediate computer literacy is required e.g., MS Office<br></li><li>Knowledge of CRM platforms is advantageous<br></li><li>Proficiency in basic accounting principles and moderate mathematical skills<br></li><li>Strong attention to detail<br></li><li>Excellent communication skills with the ability to work in a multicultural team<br></li></ul><br><span>Benefits</span><ul><li><span><span><span>International team (over 50 nationalities)</span></span><br></span></li><li><span><span><span>24 annual leave days</span></span><br></span></li><li><span><span><span>Annual flight home</span></span><br></span></li><li><span><span><span>Life insurance plan</span></span><br></span></li><li><span><span><span>Medical insurance plan (with the option to upgrade at your own cost</span></span><br></span></li><li><span><span><span>Invitations to participate in various company functions, staff events, and department team building events</span></span><br></span></li><li><span><span><span>Opportunities to learn, develop and grow with the organization</span></span><br></span></li><li><span><span><span>Being part of a motivated team and Moving-Forward-Company-Culture</span></span><br></span></li></ul><br> </div>