Call Center Jobs in UAE

JOB PURPOSE: Perform maintenance repairs and services on mechanical machinery, and equipment to ensure efficient operation and reduce production down time for both simple and combined cycle Power Generation blocks and Balance of Plant. KEY ACCOUNTABILITIES: * Repairs and maintains efficiently a wide range of mechanical equipment and systems in power plant. * Attends preventive, corrective and breakdown maintenance repairs, with minimum direction and supervision, (including ?on call? duties, as and when required), restores the mechanical systems, as quickly as possible. * Assists Technician Engineers or attends independently the jobs allocated with clear understanding of relevant methods and procedures including associated risks and selects the required tools and equipment to complete such works in a safe and effective manner. * Carries out maintenance works in adherence with EHS standards and plant operating requirements, to minimise workplace accidents / inquiries. * Monitors any repeated breakdown and suggests and implements proper resolutions to avoid reoccurrence of similar problems. * Directs contract workforce to carry out maintenance repairs and services, in line with the agreed plans. * Probability of significant exposure in various degrees to physical & sensory conditions inherent in the work environment, high pressure steam, high voltage, Arc Flash, high magnetic fields, high noise levels, Fumes, Hot, Humid, Dust, Height, splash of chemicals, Acid, Mineral oil and liquids is significant and avoiding risk of danger, accident or health issues becomes major challenges. * Accepts direction from his supervisor verbally or in writing. QUALIFICATIONS & SKILLS: Minimum Qualifications: * Diploma in Mechanical Engineering or Craft /Trade certificate or equivalent qualification Minimum Experience: * Diploma Holder: 5 years? experience in a similar position (in a thermal Power plant) * Craft /Trade certificate holders: 8 years? experience in mechanical maintenance * Hands-on experience on GE Frame 9E/9FA Gas Turbines, steam Turbines, Waste heat boilers, thermal desalination and other BOP equipment overhauls Skills: * Familiar with all mechanical maintenance tools * Knowledge of PCs, Computer literacy is essential * Conversant in Gas Turbine, Steam Turbine, Waste heat Boilers, Compressors, Pumps, Cooling Towers and Reverse Osmosis PlantSpeak, read and write English to a good standard * Excellent interpersonal skills and assertiveness * Team work (including shift work is also essential) * Self-motivation & dedication * Work in a Multi-Cultural environment

JOB PURPOSE: Perform maintenance repairs and services on mechanical machinery, and equipment to ensure efficient operation and reduce production down time for both simple and combined cycle Power Generation blocks and Balance of Plant. KEY ACCOUNTABILITIES: * Repairs and maintains efficiently a wide range of mechanical equipment and systems in power plant. * Attends preventive, corrective and breakdown maintenance repairs, with minimum direction and supervision, (including ?on call? duties, as and when required), restores the mechanical systems, as quickly as possible. * Assists Technician Engineers or attends independently the jobs allocated with clear understanding of relevant methods and procedures including associated risks and selects the required tools and equipment to complete such works in a safe and effective manner. * Carries out maintenance works in adherence with EHS standards and plant operating requirements, to minimise workplace accidents / inquiries. * Monitors any repeated breakdown and suggests and implements proper resolutions to avoid reoccurrence of similar problems. * Directs contract workforce to carry out maintenance repairs and services, in line with the agreed plans. * Probability of significant exposure in various degrees to physical & sensory conditions inherent in the work environment, high pressure steam, high voltage, Arc Flash, high magnetic fields, high noise levels, Fumes, Hot, Humid, Dust, Height, splash of chemicals, Acid, Mineral oil and liquids is significant and avoiding risk of danger, accident or health issues becomes major challenges. * Accepts direction from his supervisor verbally or in writing. QUALIFICATIONS & SKILLS: Minimum Qualifications: * Diploma in Mechanical Engineering or Craft /Trade certificate or equivalent qualification Minimum Experience: * Diploma Holder: 5 years? experience in a similar position (in a thermal Power plant) * Craft /Trade certificate holders: 8 years? experience in mechanical maintenance * Hands-on experience on GE Frame 9E/9FA Gas Turbines, steam Turbines, Waste heat boilers, thermal desalination and other BOP equipment overhauls Skills: * Familiar with all mechanical maintenance tools * Knowledge of PCs, Computer literacy is essential * Conversant in Gas Turbine, Steam Turbine, Waste heat Boilers, Compressors, Pumps, Cooling Towers and Reverse Osmosis PlantSpeak, read and write English to a good standard * Excellent interpersonal skills and assertiveness * Team work (including shift work is also essential) * Self-motivation & dedication * Work in a Multi-Cultural environment

<p><strong>ROLE OVERVIEW</strong></p><p>The Business Development Executive is responsible for generating new business through outbound calls and lead follow-ups. The role involves introducing company products and services, understanding customer needs, and delivering tailored sales pitches to convert leads into customers and consistently meet monthly sales targets.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Lead Generation & Outreach</strong></p><ul><li><p>Conduct outbound calls to potential customers from provided leads on a daily basis, ensuring consistent call volume in line with targets.</p></li><li><p>Identify and qualify prospective customers based on their needs, budget, and purchase intent.</p></li><li><p>Follow up with interested leads according to a set schedule, rather than on an ad-hoc basis.</p></li></ul><p><br><strong>Sales & Customer Engagement</strong></p><ul><li><p>Introduce company products and services clearly and persuasively to prospective customers, highlighting key features and benefits.</p></li><li><p>Understand customer needs through active listening and probing questions, and tailor sales pitches to address their specific requirements.</p></li><li><p>Handle customer objections professionally and provide accurate information to move prospects through the sales funnel.</p></li><li><p>Close sales and consistently work towards achieving assigned monthly sales targets.</p></li><li><p>Collaborate with the sales team to identify and act on opportunities for upselling and cross-selling additional products/services.</p></li></ul><p><br><strong>Reporting & Coordination</strong></p><ul><li><p>Maintain accurate and up-to-date records of all sales activities, customer interactions, and lead statuses in the designated system/CRM.</p></li><li><p>Provide regular updates to the Supervisor/Head of Department on pipeline status, conversion rates, and challenges encountered.</p></li><li><p>Escalate recurring customer concerns or process gaps to the Supervisor for resolution.</p></li></ul><p><br><strong>Flexibility & Adaptability</strong></p><ul><li><p>Work under pressure in a target-driven environment while maintaining quality of customer interaction.</p></li><li><p>Demonstrate flexibility to work shifts and overtime as business needs require.</p></li><li><p>Carry out any additional tasks or changes to responsibilities as communicated by the Supervisor or Head of Department</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 1–2 years of experience in outbound sales, telesales, or business development, preferably in a target-driven environment.</p></li><li><p>Excellent verbal and written communication skills, with the ability to build rapport quickly over the phone.</p></li><li><p>Strong negotiation and objection-handling skills.</p></li><li><p>Proficiency in MS Office (Word, Excel, Outlook) and CRM or lead management tools.</p></li><li><p>Ability to work independently while contributing effectively to a team environment.</p></li><li><p>Resilience and self-motivation to consistently meet or exceed sales targets.</p></li></ul>

<p><strong><u>About the Company</u></strong></p><p>AIVI is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencer's, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi’s, Nike, Adidas, Loreal, and Inglot amongst many more.</p><p><br></p><p><strong><u>Role Overview</u></strong></p><p>We are hiring a Customer Excellence Specialist in Dubai to combine hands-on customer recovery with customer experience reporting and insight generation. This is not a reporting job with a service add-on - it is both. The role owns customer follow-up and turns feedback into actions teams can implement quickly. </p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to every customer complaint received through the company's feedback channels.</li><li>Call back unhappy customers, understand the issue, and close the loop with a clear and appropriate resolution.</li><li>Own the weekly NPS, CSAT, and CES reporting across GCC markets.</li><li>Turn customer feedback, detractor comments, complaints, and experience trends into clear actions that store teams can implement within the same week.</li><li>Support a consistent and exceptional customer experience across stores and social media touchpoints.</li><li>Engage with VIP and high-value customers, ensuring personalized communication and a strong customer-first experience.</li><li>Support marketing campaigns, customer engagement initiatives, and events, including customer communication and coordination.</li><li>Monitor feedback to identify service gaps, recurring issues, and improvement opportunities across touchpoints.</li><li>Partner with Customer Service, Marketing, Retail, CRM, and Operations teams to resolve concerns and improve the overall experience.</li><li>Support Customer First initiatives and service excellence standards, and track CX KPIs and feedback trends to drive continuous improvement.</li></ul><p><br></p><p><strong><u>Experience:</u></strong></p><ul><li>2-4 years of experience in Customer Experience, retail analytics, customer service, or a closely related field.</li><li>Arabic is mandatory.</li><li>Strong Excel capability, with confidence working with customer metrics, trends, and recurring reports.</li><li>Strong customer communication and service-recovery skills, including confidence handling dissatisfied customers by phone.</li><li>Ability to turn customer feedback and data into practical, timely actions for store and operational teams.</li><li>Comfort working cross-functionally with Customer Service, Retail, Marketing, CRM, and Operations stakeholders.</li><li>A customer-first mindset, strong ownership, attention to detail, and a bias toward resolution rather than simply logging issues.</li></ul><p><br></p>

<p>Join our innovative team at Genesis, one of the leading software development companies dedicated to revolutionizing the IT industry. We push the boundaries of what's possible with cutting-edge technologies and foster a collaborative environment where creativity and expertise thrive and where the people who move fastest, think deepest, and take ownership go furthest.</p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a Senior Software Engineer to ship significant features across our stack. This position is based onsite in Abu Dhabi, requiring 3 days a week in the office.</p><p><br></p><p>We're looking for someone with real drive, a builder who takes initiative, raises the bar for the team, and gets genuinely excited about hard technical problems. If you wait to be told what to do, this isn't the role. If you spot problems and solve them before anyone asks, keep reading.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Design and ship significant features end to end</li><li>Own non-trivial technical decisions, write them up clearly, and defend them</li><li>Align with client development teams and stakeholders on integration design, sequencing, and delivery</li><li>Set the standard on code quality and review code substantively across the team, not just your own surface area</li><li>Mentor other engineers through pairing, design review, and direct feedback</li><li>Participate in production incident response and post-incident analysis</li><li>Contribute to platform-wide work</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>Experience building production systems in TypeScript/Node.js</li><li>Production software engineering experience in TypeScript/Node.js</li><li>React.js experience, or a strong willingness and ability to learn it</li><li>Strong fundamentals across data structures, concurrency, and distributed-system failure modes</li><li>Solid SQL, including indexing and query plans</li><li>Experience operating services in production: logging, metrics, alerting, and on-call</li><li>Confidence in code review, including pushing back constructively on senior peers</li><li>Effective use of AI coding tools (Claude Code, Cursor, Copilot) with sound judgment about when to trust output and when to verify</li><li>Strong communication skills; comfortable working across organizational boundaries and translating between technical and business framing</li><li>Bachelor's degree in Computer Science, Engineering, or a related field (preferred)</li></ul><p><br></p><p><strong>Desired Skills (a big plus):</strong></p><ul><li>Fintech, banking, or other regulated-industry background</li><li>Production experience with both TypeScript/Node.js and React,js</li><li>Exposure to partner- or client-driven delivery and integration work</li></ul>

<strong>Main Responsibilities<br><br></strong><strong>Sales and Service:<br><br></strong><ul><li>To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store. </li><li>To engage with the client with sincerity. </li><li>To make the client feel comfortable by creating a bond through conversation. </li><li>To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.<br><br></li></ul><strong>Customer Relationship Management:<br><br></strong><ul><li>Call on current &amp; potential clients to establish &amp; maintain client relationship and to inform about new products &amp; services.</li><li>Invite the customer to share his/her details to continue to establish &amp; maintain client relationship and to inform about new products &amp; services.<br><br></li></ul><strong>Administrative and Visual Merchandising:<br><br></strong><ul><li>To oversee, under the Store Manager/ Floor Manager's supervision, that:</li><li>The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.</li><li>The departments are always well stocked.</li><li>The products are well stored or folded in order to prevent any damage.<br><br></li></ul><strong>Operations:<br><br></strong><ul><li>To partake in management tasks associated with sales.</li><li> Adhere to the administrative procedures concerning exchanges, returns and repairs.</li><li> Be accountable and responsible for ad hoc mission entrusted by the store management.</li><li> To share clients feedback on products.</li><li> To propose ideas for improving the daily running of the store and the service deliver. <br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Proven track record in a sales position in luxury retail.</li><li>Empathy &amp; sincerity when serving customers.</li><li>Professionalism in services provided to the customer.</li><li>Individual contribution to the turnover in the sector.</li><li>Positive attitude within the sales team.</li><li>Familiarity with the products.</li><li>Punctuality, flexibility, reactivity.<br><br></li></ul>A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

<p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Platform Administration:</strong> Configure, administer, and maintain MetaTrader 5 (MT5) platform infrastructure, ensuring high availability, security, and performance.</p></li><li><p><strong>Routing & Configuration:</strong> Set up and manage MT5 routing rules, symbols, spreads, commissions, user groups, and leverage settings; execute routine contract rollover updates for futures symbols.</p></li><li><p><strong>Bridge & Liquidity Management:</strong> Maintain connectivity between MT5 Admin and the FXCubic bridge engine; manage Active Periods, States, Actions, and Timelines in FXCubic based on liquidity and risk requirements.</p></li><li><p><strong>Troubleshooting & Escalation:</strong> Promptly diagnose and resolve issues related to bridge communication, FIX API protocols, market data feeds, and order execution latencies.</p></li><li><p><strong>Vendor & Partner Coordination:</strong> Liaise with Liquidity Providers (LPs), technology vendors, and bridge support to ensure seamless integration and SLA compliance.</p></li><li><p><strong>Integrations & Deployments:</strong> Test, deploy, and monitor native MetaQuotes components, custom server plugins, and third-party tools across staging and production environments.</p></li><li><p><strong>Dealing & Risk Collaboration:</strong> Work closely with the Dealing and Risk teams on client account operations, execution anomalies, and trade analysis to flag toxic or abusive trading behavior.</p></li><li><p><strong>Internal Technical Support:</strong> Provide Tier-2/3 technical assistance across departments to resolve platform incidents and operational support tickets.</p></li></ul><p><strong>Required Qualifications & Skills:</strong></p><ul><li><p><strong>Trading Systems:</strong> Proven hands-on administration experience with <strong>MetaTrader 5 (MT5) Administrator</strong> and <strong>MT5 Manager</strong>.</p></li><li><p><strong>Bridge Architecture:</strong> Deep practical knowledge of the <strong>FXCubic</strong> bridge engine, routing rules, and execution settings.</p></li><li><p><strong>System Administration:</strong> Solid working knowledge of Windows Server environments, security permissions, and remote management (RDP/PowerShell).</p></li><li><p><strong>Protocols & Connectivity:</strong> Practical understanding of FIX protocol, network latency optimization, and liquidity aggregation.</p></li><li><p><strong>Communication & Shift Availability:</strong> Strong problem-solving mindset with the flexibility to support market trading hours or on-call rotations when needed.</p></li></ul><p><br><strong>Preferred / Nice to Have:</strong></p><ul><li><p><strong>Development & Scripting:</strong> Hands-on experience with Node.js, JavaScript, Python, or database administration (SQL/NoSQL) for building reporting tools or back-office automations.</p></li><li><p><strong>Modern AI Workflows:</strong> Familiarity with AI developer tools and LLMs (e.g., Claude, Cursor) to accelerate scripting, automation, and operational troubleshooting.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Finance, or a related field.</li><li>Minimum of 3-5 years of experience administering MetaTrader 5 platforms in a live trading environment.</li><li>Proven experience with FXCubic analytics or similar trading analytics software is highly desirable.</li><li>Strong understanding of financial markets, trading mechanics, and forex trading principles.</li></ul>

<p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Platform Administration:</strong> Configure, administer, and maintain MetaTrader 5 (MT5) platform infrastructure, ensuring high availability, security, and performance.</p></li><li><p><strong>Routing & Configuration:</strong> Set up and manage MT5 routing rules, symbols, spreads, commissions, user groups, and leverage settings; execute routine contract rollover updates for futures symbols.</p></li><li><p><strong>Bridge & Liquidity Management:</strong> Maintain connectivity between MT5 Admin and the FXCubic bridge engine; manage Active Periods, States, Actions, and Timelines in FXCubic based on liquidity and risk requirements.</p></li><li><p><strong>Troubleshooting & Escalation:</strong> Promptly diagnose and resolve issues related to bridge communication, FIX API protocols, market data feeds, and order execution latencies.</p></li><li><p><strong>Vendor & Partner Coordination:</strong> Liaise with Liquidity Providers (LPs), technology vendors, and bridge support to ensure seamless integration and SLA compliance.</p></li><li><p><strong>Integrations & Deployments:</strong> Test, deploy, and monitor native MetaQuotes components, custom server plugins, and third-party tools across staging and production environments.</p></li><li><p><strong>Dealing & Risk Collaboration:</strong> Work closely with the Dealing and Risk teams on client account operations, execution anomalies, and trade analysis to flag toxic or abusive trading behavior.</p></li><li><p><strong>Internal Technical Support:</strong> Provide Tier-2/3 technical assistance across departments to resolve platform incidents and operational support tickets.</p></li></ul><p><strong>Required Qualifications & Skills:</strong></p><ul><li><p><strong>Trading Systems:</strong> Proven hands-on administration experience with <strong>MetaTrader 5 (MT5) Administrator</strong> and <strong>MT5 Manager</strong>.</p></li><li><p><strong>Bridge Architecture:</strong> Deep practical knowledge of the <strong>FXCubic</strong> bridge engine, routing rules, and execution settings.</p></li><li><p><strong>System Administration:</strong> Solid working knowledge of Windows Server environments, security permissions, and remote management (RDP/PowerShell).</p></li><li><p><strong>Protocols & Connectivity:</strong> Practical understanding of FIX protocol, network latency optimization, and liquidity aggregation.</p></li><li><p><strong>Communication & Shift Availability:</strong> Strong problem-solving mindset with the flexibility to support market trading hours or on-call rotations when needed.</p></li></ul><p><br><strong>Preferred / Nice to Have:</strong></p><ul><li><p><strong>Development & Scripting:</strong> Hands-on experience with Node.js, JavaScript, Python, or database administration (SQL/NoSQL) for building reporting tools or back-office automations.</p></li><li><p><strong>Modern AI Workflows:</strong> Familiarity with AI developer tools and LLMs (e.g., Claude, Cursor) to accelerate scripting, automation, and operational troubleshooting.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Finance, or a related field.</li><li>Minimum of 3-5 years of experience administering MetaTrader 5 platforms in a live trading environment.</li><li>Proven experience with FXCubic analytics or similar trading analytics software is highly desirable.</li><li>Strong understanding of financial markets, trading mechanics, and forex trading principles.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.</p><br><p>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘Live the French way’ and indulge in excellence.</p><br><br>Job Description<br><br><ul><li>Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target.&nbsp;</li><li>Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.</li><li>Proactively prospect new accounts for Sofitel Dubai The Palm, Dubai and follow the sales process through to convert into ‘producing’ accounts.</li><li>Take personal responsibility to ensure that all accounts are properly updated in the system and that the system is utilized to its full capacity.&nbsp;</li><li>Maintain up-to-date activity and rate information for each account.</li><li>Understand and be in a position to action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.</li><li>Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.</li><li>Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.&nbsp;</li><li>Ensure property rates sheets are accurate at all times.</li><li>Communicate any obstacles to completing action plans to Director of Sales - Leisure.</li><li>To arrange and manage familiarization / educational trips in line with business needs.</li><li>Entertain clients and potential clients in hotel outlets to showcase our property and special “Savoir Faire”.</li></ul><br>Qualifications<br><br><ul><li>2 years in a similar role in the luxury hospitality industry</li><li>2 years’ experience actively managing Tour Operator relationships within their respective markets</li><li>Language skills – at least 2 or 3 other language over and above English – preferably German, French or Russian</li><li>2 years’ experience actively managing Tour Operator relationships within their respective markets</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><span>To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.</span></li><li><span>To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.</span></li><li><span>To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.</span></li><li><span>Responsible for delivery by the team of sales leads targets.</span></li><li><span>To ensure that number of unqualified leads are below 3%</span></li><li><span>Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.</span></li><li><span>Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.</span></li><li><span>Liaise with Sales Approach Development Manager &amp; CKBM for calling programs and adequate lists.</span></li><li><span>Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.</span></li><li><span>Generate competitive knowledge and create benchmark standards for the team.</span></li><li><span>Measure and improve cost efficiency of Telesales by optimal utilization of resources.</span></li><li><span>Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.</span></li><li><span>Design performance measurement metrics, evaluate and action.</span></li><li><span>Call monitoring, coaching and feedback of Telesales agents.</span></li><li><span>Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.</span></li><li><span>Select, recruit, train, certify and deploy Telesales Agents.</span></li><li><span>Design scripts for effective product presentation for different products in related different campaigns.</span></li><li><span>Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.</span></li><li><span>Continually revise ideas, approaches in response to different calling lists and understanding prioritizing the incoming jobs.</span></li><li><span>Responsible for making decisions on telesales strategy, processes and training requirements for team members.</span></li><li><span>Conducting appraisal performance / MBO reviews for the team.</span></li><li><span>Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.</span></li><li><span>Required to make decisions on work shifts, break scheduling and leave applications.</span></li><li><span>Required to make decisions on any matters relating to improving leads generation and customer satisfaction.</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A reputed private hospital in the UAE is seeking a highly skilled Specialist Oral &amp; Dental Surgeon (Western Qualified) to provide comprehensive oral and dental surgical care to patients across all age groups.<br> The successful candidate will diagnose, treat, and manage a broad range of oral and maxillofacial conditions while delivering exceptional patient care in accordance with international clinical standards and UAE healthcare regulations.<br> The Specialist will work collaboratively with prosthodontists, orthodontists, periodontists, endodontists, ENT specialists, plastic surgeons, anesthesiologists, and other multidisciplinary healthcare professionals to ensure optimal patient outcomes.<br> Competitive tax-free salary.<br> Performance-based incentives (where applicable).<br> Employment visa sponsored by the employer.<br> Comprehensive medical insurance for self and eligible dependents.<br> Annual return airfare.<br> 30 calendar days of annual leave.<br> End-of-Service Gratuity in accordance with UAE Labour Law.<br> CME/CPD allowance and paid educational leave.<br> Professional indemnity (malpractice) insurance.<br> UAE professional license application and renewal support.<br> Relocation assistance for eligible international candidates.<br> Access to advanced surgical equipment and modern operating facilities.<br> Career progression and continuous professional development opportunities.<br> Diagnose and manage diseases, injuries, and disorders affecting the oral cavity, teeth, jaws, facial bones, and associated soft tissues.<br> Perform routine and complex tooth extractions, including impacted third molars.<br> Carry out dentoalveolar surgical procedures and pre-prosthetic surgery.<br> Diagnose and surgically manage odontogenic cysts, benign oral lesions, oral infections, and maxillofacial trauma within the scope of practice.<br> Perform surgical placement of dental implants and bone grafting procedures where appropriately credentialed.<br> Manage oral infections, facial swellings, and dental emergencies.<br> Evaluate patients using clinical examinations, CBCT imaging, radiographs, and other diagnostic tools.<br> Develop individualized treatment plans and provide comprehensive pre-operative and post-operative care.<br> Collaborate with restorative dentists, orthodontists, prosthodontists, and periodontists for multidisciplinary treatment planning.<br> Counsel patients regarding treatment options, surgical procedures, risks, expected outcomes, and postoperative care.<br> Prescribe medications and pain management therapies in accordance with evidence-based practice and hospital policies.<br> Maintain accurate electronic medical and dental records.<br> Participate in clinical audits, quality improvement initiatives, continuing professional development (CPD/CME), and departmental meetings.<br> Participate in emergency and on-call services as required by the hospital.<br></span> </div>

<ul><li><p><strong>JOB PURPOSE:</strong></p><p>Perform maintenance repairs and services on mechanical machinery, and equipment to ensure efficient operation and reduce production down time for both simple and combined cycle Power Generation blocks and Balance of Plant.</p><p><strong>KEY ACCOUNTABILITIES:</strong></p><ul><li><p>Repairs and maintains efficiently a wide range of mechanical equipment and systems in power plant.</p></li><li><p>Attends preventive, corrective and breakdown maintenance repairs, with minimum direction and supervision, (including “on call” duties, as and when required), restores the mechanical systems, as quickly as possible.</p></li><li><p>Assists Technician Engineers or attends independently the jobs allocated with clear understanding of relevant methods and procedures including associated risks and selects the required tools and equipment to complete such works in a safe and effective manner.</p></li><li><p>Carries out maintenance works in adherence with EHS standards and plant operating requirements, to minimise workplace accidents / inquiries.</p></li><li><p>Monitors any repeated breakdown and suggests and implements proper resolutions to avoid reoccurrence of similar problems.</p></li><li><p>Directs contract workforce to carry out maintenance repairs and services, in line with the agreed plans.</p></li><li><p>Probability of significant exposure in various degrees to physical & sensory conditions inherent in the work environment, high pressure steam, high voltage, Arc Flash, high magnetic fields, high noise levels, Fumes, Hot, Humid, Dust, Height, splash of chemicals, Acid, Mineral oil and liquids is significant and avoiding risk of danger, accident or health issues becomes major challenges.</p></li><li><p>Accepts direction from his supervisor verbally or in writing.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>QUALIFICATIONS & SKILLS:</strong></p><p><strong>Minimum Qualifications:</strong></p><p>Diploma in Mechanical Engineering or Craft /Trade certificate or equivalent qualification<strong> Minimum Experience:</strong></p><ul><li><p>Diploma Holder: 5 years’ experience in a similar position (in a thermal Power plant)</p></li><li><p>Craft /Trade certificate holders: 8 years’ experience in mechanical maintenance</p></li></ul><p>Hands-on experience on GE Frame 9E/9FA Gas Turbines, steam Turbines, Waste heat boilers, thermal desalination and other BOP equipment overhauls</p><p><strong>Skills:</strong></p><ul><li><p>Familiar with all mechanical maintenance tools</p></li><li><p>Knowledge of PCs, Computer literacy is essential</p></li><li><p>Conversant in Gas Turbine, Steam Turbine, Waste heat Boilers, Compressors, Pumps, Cooling Towers and Reverse Osmosis PlantSpeak, read and write English to a good standard</p></li><li><p>Excellent interpersonal skills and assertiveness</p></li><li><p>Team work (including shift work is also essential)</p></li><li><p>Self-motivation & dedication</p></li><li><p>Work in a Multi-Cultural environment</p></li></ul></li></ul>

JOB PURPOSE: Perform maintenance repairs and services on mechanical machinery, and equipment to ensure efficient operation and reduce production down time for both simple and combined cycle Power Generation blocks and Balance of Plant. KEY ACCOUNTABILITIES: * Repairs and maintains efficiently a wide range of mechanical equipment and systems in power plant. * Attends preventive, corrective and breakdown maintenance repairs, with minimum direction and supervision, (including ?on call? duties, as and when required), restores the mechanical systems, as quickly as possible. * Assists Technician Engineers or attends independently the jobs allocated with clear understanding of relevant methods and procedures including associated risks and selects the required tools and equipment to complete such works in a safe and effective manner. * Carries out maintenance works in adherence with EHS standards and plant operating requirements, to minimise workplace accidents / inquiries. * Monitors any repeated breakdown and suggests and implements proper resolutions to avoid reoccurrence of similar problems. * Directs contract workforce to carry out maintenance repairs and services, in line with the agreed plans. * Probability of significant exposure in various degrees to physical &amp; sensory conditions inherent in the work environment, high pressure steam, high voltage, Arc Flash, high magnetic fields, high noise levels, Fumes, Hot, Humid, Dust, Height, splash of chemicals, Acid, Mineral oil and liquids is significant and avoiding risk of danger, accident or health issues becomes major challenges. * Accepts direction from his supervisor verbally or in writing. QUALIFICATIONS &amp; SKILLS: Minimum Qualifications: * Diploma in Mechanical Engineering or Craft /Trade certificate or equivalent qualification Minimum Experience: * Diploma Holder: 5 years? experience in a similar position (in a thermal Power plant) * Craft /Trade certificate holders: 8 years? experience in mechanical maintenance * Hands-on experience on GE Frame 9E/9FA Gas Turbines, steam Turbines, Waste heat boilers, thermal desalination and other BOP equipment overhauls Skills: * Familiar with all mechanical maintenance tools * Knowledge of PCs, Computer literacy is essential * Conversant in Gas Turbine, Steam Turbine, Waste heat Boilers, Compressors, Pumps, Cooling Towers and Reverse Osmosis PlantSpeak, read and write English to a good standard * Excellent interpersonal skills and assertiveness * Team work (including shift work is also essential) * Self-motivation &amp; dedication * Work in a Multi-Cultural environment

JOB PURPOSE: Perform maintenance repairs and services on mechanical machinery, and equipment to ensure efficient operation and reduce production down time for both simple and combined cycle Power Generation blocks and Balance of Plant. KEY ACCOUNTABILITIES: * Repairs and maintains efficiently a wide range of mechanical equipment and systems in power plant. * Attends preventive, corrective and breakdown maintenance repairs, with minimum direction and supervision, (including ?on call? duties, as and when required), restores the mechanical systems, as quickly as possible. * Assists Technician Engineers or attends independently the jobs allocated with clear understanding of relevant methods and procedures including associated risks and selects the required tools and equipment to complete such works in a safe and effective manner. * Carries out maintenance works in adherence with EHS standards and plant operating requirements, to minimise workplace accidents / inquiries. * Monitors any repeated breakdown and suggests and implements proper resolutions to avoid reoccurrence of similar problems. * Directs contract workforce to carry out maintenance repairs and services, in line with the agreed plans. * Probability of significant exposure in various degrees to physical &amp; sensory conditions inherent in the work environment, high pressure steam, high voltage, Arc Flash, high magnetic fields, high noise levels, Fumes, Hot, Humid, Dust, Height, splash of chemicals, Acid, Mineral oil and liquids is significant and avoiding risk of danger, accident or health issues becomes major challenges. * Accepts direction from his supervisor verbally or in writing. QUALIFICATIONS &amp; SKILLS: Minimum Qualifications: * Diploma in Mechanical Engineering or Craft /Trade certificate or equivalent qualification Minimum Experience: * Diploma Holder: 5 years? experience in a similar position (in a thermal Power plant) * Craft /Trade certificate holders: 8 years? experience in mechanical maintenance * Hands-on experience on GE Frame 9E/9FA Gas Turbines, steam Turbines, Waste heat boilers, thermal desalination and other BOP equipment overhauls Skills: * Familiar with all mechanical maintenance tools * Knowledge of PCs, Computer literacy is essential * Conversant in Gas Turbine, Steam Turbine, Waste heat Boilers, Compressors, Pumps, Cooling Towers and Reverse Osmosis PlantSpeak, read and write English to a good standard * Excellent interpersonal skills and assertiveness * Team work (including shift work is also essential) * Self-motivation &amp; dedication * Work in a Multi-Cultural environment

<ul><li><p>Administer, configure, maintain, and support IBM AIX environments across production and disaster recovery sites.</p></li><li><p>Manage IBM Power Systems infrastructure, including Power8, Power9, and Power10 servers.</p></li><li><p>Perform LPAR provisioning, migration, administration, and lifecycle management.</p></li><li><p>Administer and maintain VIOS servers, PowerVM virtualization, Shared Processor Pools, and virtual I/O configurations.</p></li><li><p>Manage and maintain Hardware Management Consoles (HMCs).</p></li><li><p>Implement, administer, and troubleshoot PowerHA clusters and GPFS (IBM Storage Scale) environments.</p></li><li><p>Perform AIX TL/SP upgrades, firmware upgrades, patch management, and security remediation activities.</p></li><li><p>Administer and maintain NIM infrastructure, including OS deployment, alternate disk installation, and mksysb recovery.</p></li><li><p>Monitor system performance and carry out advanced performance tuning and capacity planning.</p></li><li><p>Develop and maintain automation scripts using Shell/KornShell and Ansible.</p></li><li><p>Troubleshoot and resolve complex system, hardware, and operating system issues.</p></li><li><p>Collaborate with application, database, storage, network, and cybersecurity teams.</p></li><li><p>Participate in disaster recovery planning, failover testing, and business continuity exercises.</p></li><li><p>Provide 24×7 operational support and participate in on-call rotations.</p></li><li><p>Lead Root Cause Analysis (RCA) activities and implement preventive actions for critical incidents.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Required Skills *</p><ul><li><p>IBM AIX Administration</p></li><li><p>IBM Power Systems (Power8, Power9, and Power10)</p></li><li><p>PowerVM Virtualization and LPAR Management</p></li><li><p>VIOS (Virtual I/O Server) Administration</p></li><li><p>Hardware Management Console (HMC) Administration</p></li><li><p>PowerHA Cluster Administration and Troubleshooting</p></li><li><p>GPFS / IBM Storage Scale Administration</p></li><li><p>Network Installation Manager (NIM) Administration</p></li><li><p>Power Systems Firmware, AIX TL/SP Upgrades, and Patch Management</p></li><li><p>Operating System Hardening, Security Compliance, and Vulnerability Remediation</p></li><li><p>System Performance Analysis, Tuning, and Capacity Planning</p></li><li><p>Shell Scripting (ksh/bash) and AWK Scripting</p></li><li><p>Disaster Recovery Planning and High Availability Solutions</p></li><li><p>Incident Management, Problem Management, and Root Cause Analysis (RCA)</p></li></ul><p>Required Experience / Knowledge Areas *</p><ul><li><p>Minimum 16 years of hands-on experience in IBM AIX administration.</p></li><li><p>Experience supporting mission-critical enterprise environments.</p></li><li><p>Experience managing large-scale production and disaster recovery infrastructures.</p></li><li><p>Experience working in highly regulated environments with strict availability, security, and compliance requirements.</p></li><li><p>Exposure to Banking and Financial Services industry is an advantage.</p></li><li><p>Understanding of ITIL-based service management processes, including Incident, Problem, Change, and Release Management.</p></li><li><p>Experience supporting 24x7 production environments with stringent SLA requirements.</p></li></ul><p>Skills</p><p>IBM AIX Administration</p><p>IBM Power Systems</p><p>PowerVM Virtualization</p></li></ul>

<ul><li><p><strong>JOB PURPOSE:</strong></p><p>Perform maintenance repairs and services on mechanical machinery, and equipment to ensure efficient operation and reduce production down time for both simple and combined cycle Power Generation blocks and Balance of Plant.</p><p><strong>KEY ACCOUNTABILITIES:</strong></p><ul><li><p>Repairs and maintains efficiently a wide range of mechanical equipment and systems in power plant.</p></li><li><p>Attends preventive, corrective and breakdown maintenance repairs, with minimum direction and supervision, (including “on call” duties, as and when required), restores the mechanical systems, as quickly as possible.</p></li><li><p>Assists Technician Engineers or attends independently the jobs allocated with clear understanding of relevant methods and procedures including associated risks and selects the required tools and equipment to complete such works in a safe and effective manner.</p></li><li><p>Carries out maintenance works in adherence with EHS standards and plant operating requirements, to minimise workplace accidents / inquiries.</p></li><li><p>Monitors any repeated breakdown and suggests and implements proper resolutions to avoid reoccurrence of similar problems.</p></li><li><p>Directs contract workforce to carry out maintenance repairs and services, in line with the agreed plans.</p></li><li><p>Probability of significant exposure in various degrees to physical & sensory conditions inherent in the work environment, high pressure steam, high voltage, Arc Flash, high magnetic fields, high noise levels, Fumes, Hot, Humid, Dust, Height, splash of chemicals, Acid, Mineral oil and liquids is significant and avoiding risk of danger, accident or health issues becomes major challenges.</p></li><li><p>Accepts direction from his supervisor verbally or in writing.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>QUALIFICATIONS & SKILLS:</strong></p><p><strong>Minimum Qualifications:</strong></p><p>Diploma in Mechanical Engineering or Craft /Trade certificate or equivalent qualification<strong> Minimum Experience:</strong></p><ul><li><p>Diploma Holder: 5 years’ experience in a similar position (in a thermal Power plant)</p></li><li><p>Craft /Trade certificate holders: 8 years’ experience in mechanical maintenance</p></li></ul><p>Hands-on experience on GE Frame 9E/9FA Gas Turbines, steam Turbines, Waste heat boilers, thermal desalination and other BOP equipment overhauls</p><p><strong>Skills:</strong></p><ul><li><p>Familiar with all mechanical maintenance tools</p></li><li><p>Knowledge of PCs, Computer literacy is essential</p></li><li><p>Conversant in Gas Turbine, Steam Turbine, Waste heat Boilers, Compressors, Pumps, Cooling Towers and Reverse Osmosis PlantSpeak, read and write English to a good standard</p></li><li><p>Excellent interpersonal skills and assertiveness</p></li><li><p>Team work (including shift work is also essential)</p></li><li><p>Self-motivation & dedication</p></li><li><p>Work in a Multi-Cultural environment</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br><br><br>HSE Officer : 12 month contract<br><br><br><br>Location: Abu Dhabi (Near Abu Dhabi Airport)<br> Contract Duration: 1 Year<br><br>Estimated Remuneration: AED 8-9K per month total cash package (all in) + Medical Insurance for self + Visa for self + Flight (mob/demob)<br><br>Targeted Joining Date: 1st September 2026<br><br>Role Overview<br><br><br><br>Our tech focused client are seeking an experienced, hands on HSE Officer to support the safe delivery of ICT, ELV, CCTV, and security system installation projects. The successful candidate will work closely with project teams on-site, ensuring compliance with all health, safety, and environmental requirements while supporting implementation activities across client locations.<br><br>Key Responsibilities<br><br><br>Ensure compliance with HSE policies, procedures, and client-specific safety requirements.Conduct site inspections, risk assessments, toolbox talks, and safety briefings.Coordinate with project teams during implementation and installation activities.Prepare, maintain, and submit HSE documentation, permits, reports, and records as required by clients.Monitor site activities and proactively identify and mitigate safety risks.Support incident reporting, investigations, and corrective action implementation.Ensure all personnel adhere to safety regulations and best practices while on-site.<br><br><br>Requirements<br><br><br>NEBOSH Certification (mandatory).Experience as an HSE Officer within technology, ICT, ELV, CCTV, security systems, or related installation environments.Knowledge of site implementation and project coordination activities.IT or technology industry experience is preferred.Strong documentation and communication skills.Willingness to travel and work at project sites as required.<br><br><br>Working Hours<br><br><br>Monday to Friday: 8:00 AM to 5:00 PMFlexibility to attend critical site issues when required.Saturday and Sunday off.<br><br><br> <br><br><br><br><br> <br><br>Let op: vacaturefraude<br><br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">HSE, NEBOSH, Technology, IT<br> </div>

<ul><li><p>Perform maintenance repairs and services on mechanical machinery, and equipment to ensure efficient operation and reduce production down time for both simple and combined cycle Power Generation blocks and Balance of Plant.</p><p><strong>KEY ACCOUNTABILITIES:</strong></p><ul><li><p>Repairs and maintains efficiently a wide range of mechanical equipment and systems in power plant.</p></li><li><p>Attends preventive, corrective and breakdown maintenance repairs, with minimum direction and supervision, (including “on call” duties, as and when required), restores the mechanical systems, as quickly as possible.</p></li><li><p>Assists Technician Engineers or attends independently the jobs allocated with clear understanding of relevant methods and procedures including associated risks and selects the required tools and equipment to complete such works in a safe and effective manner.</p></li><li><p>Carries out maintenance works in adherence with EHS standards and plant operating requirements, to minimise workplace accidents / inquiries.</p></li><li><p>Monitors any repeated breakdown and suggests and implements proper resolutions to avoid reoccurrence of similar problems.</p></li><li><p>Directs contract workforce to carry out maintenance repairs and services, in line with the agreed plans.</p></li><li><p>Probability of significant exposure in various degrees to physical & sensory conditions inherent in the work environment, high pressure steam, high voltage, Arc Flash, high magnetic fields, high noise levels, Fumes, Hot, Humid, Dust, Height, splash of chemicals, Acid, Mineral oil and liquids is significant and avoiding risk of danger, accident or health issues becomes major challenges.</p></li><li><p>Accepts direction from his supervisor verbally or in writing.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Minimum Qualifications:</strong></p><p>Diploma in Mechanical Engineering or Craft /Trade certificate or equivalent qualification<strong> Minimum Experience:</strong></p><ul><li><p>Diploma Holder: 5 years’ experience in a similar position (in a thermal Power plant)</p></li><li><p>Craft /Trade certificate holders: 8 years’ experience in mechanical maintenance</p></li></ul><p>Hands-on experience on GE Frame 9E/9FA Gas Turbines, steam Turbines, Waste heat boilers, thermal desalination and other BOP equipment overhauls</p><p><strong>Skills:</strong></p><ul><li><p>Familiar with all mechanical maintenance tools</p></li><li><p>Knowledge of PCs, Computer literacy is essential</p></li><li><p>Conversant in Gas Turbine, Steam Turbine, Waste heat Boilers, Compressors, Pumps, Cooling Towers and Reverse Osmosis PlantSpeak, read and write English to a good standard</p></li><li><p>Excellent interpersonal skills and assertiveness</p></li><li><p>Team work (including shift work is also essential)</p></li><li><p>Self-motivation & dedication</p></li><li><p>Work in a Multi-Cultural environment</p></li></ul></li></ul>

<ul><li><p><strong>JOB PURPOSE:</strong></p><p>Perform maintenance repairs and services on mechanical machinery, and equipment to ensure efficient operation and reduce production down time for both simple and combined cycle Power Generation blocks and Balance of Plant.</p><p><strong>KEY ACCOUNTABILITIES:</strong></p><ul><li><p>Repairs and maintains efficiently a wide range of mechanical equipment and systems in power plant.</p></li><li><p>Attends preventive, corrective and breakdown maintenance repairs, with minimum direction and supervision, (including “on call” duties, as and when required), restores the mechanical systems, as quickly as possible.</p></li><li><p>Assists Technician Engineers or attends independently the jobs allocated with clear understanding of relevant methods and procedures including associated risks and selects the required tools and equipment to complete such works in a safe and effective manner.</p></li><li><p>Carries out maintenance works in adherence with EHS standards and plant operating requirements, to minimise workplace accidents / inquiries.</p></li><li><p>Monitors any repeated breakdown and suggests and implements proper resolutions to avoid reoccurrence of similar problems.</p></li><li><p>Directs contract workforce to carry out maintenance repairs and services, in line with the agreed plans.</p></li><li><p>Probability of significant exposure in various degrees to physical & sensory conditions inherent in the work environment, high pressure steam, high voltage, Arc Flash, high magnetic fields, high noise levels, Fumes, Hot, Humid, Dust, Height, splash of chemicals, Acid, Mineral oil and liquids is significant and avoiding risk of danger, accident or health issues becomes major challenges.</p></li><li><p>Accepts direction from his supervisor verbally or in writing.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>QUALIFICATIONS & SKILLS:</strong></p><p><strong>Minimum Qualifications:</strong></p><p>Diploma in Mechanical Engineering or Craft /Trade certificate or equivalent qualification<strong> Minimum Experience:</strong></p><ul><li><p>Diploma Holder: 5 years’ experience in a similar position (in a thermal Power plant)</p></li><li><p>Craft /Trade certificate holders: 8 years’ experience in mechanical maintenance</p></li></ul><p>Hands-on experience on GE Frame 9E/9FA Gas Turbines, steam Turbines, Waste heat boilers, thermal desalination and other BOP equipment overhauls</p><p><strong>Skills:</strong></p><ul><li><p>Familiar with all mechanical maintenance tools</p></li><li><p>Knowledge of PCs, Computer literacy is essential</p></li><li><p>Conversant in Gas Turbine, Steam Turbine, Waste heat Boilers, Compressors, Pumps, Cooling Towers and Reverse Osmosis PlantSpeak, read and write English to a good standard</p></li><li><p>Excellent interpersonal skills and assertiveness</p></li><li><p>Team work (including shift work is also essential)</p></li><li><p>Self-motivation & dedication</p></li><li><p>Work in a Multi-Cultural environment</p></li></ul></li></ul>

<p>We are seeking a proactive and customer-focused Customer Service Representative to deliver high-quality support across the phone, email, and chat. Reporting to the Team Lead, Customer Service, you will independently resolve routine customer enquiries, support clients with products and platforms, manage complaints and back-office queries, and use a value-based relationship approach to identify appropriate upselling and cross-selling opportunities. You will work within a culturally diverse team and collaborate with internal functions to resolve issues efficiently, maintain service standards, and strengthen customer satisfaction, retention, and loyalty. The role supports clients in English and the designated language for the assigned market; approved translation tools may be used for additional-language support where required. </p> <p>Key Responsibilities <br> 1. Customer Support &amp; Client Experience </p> <ul> <li> <p>Respond to customer enquiries via phone, email, and chat in a clear, professional, and timely manner. </p> </li> </ul> <ul> <li> <p>Provide accurate information regarding products, services, account features, processes and policies and explain routine concepts in a way customers can understand. </p> </li> </ul> <ul> <li> <p>Independently resolve routine customer issues and back-office queries, taking ownership through to resolution wherever possible. </p> </li> </ul> <ul> <li> <p>Handle complaints of varying nature professionally and effectively, managing customer expectations and escalating priority, sensitive or higher-risk matters when required. </p> </li> </ul> <ul> <li> <p>Collaborate with relevant internal teams to resolve customer issues and ensure a consistent end-to-end experience. </p> </li> </ul> <ul> <li> <p>Maintain detailed and accurate records of customer interactions, actions, and outcomes in CRM and support systems. </p> </li> </ul> <p>2. Product, Platform &amp; Relationship Management </p> <ul> <li> <p>Apply working knowledge of core FX products, account types, and trading terminology when responding to customer queries. </p> </li> </ul> <ul> <li> <p>Explain key product features and benefits and match straightforward customer needs to appropriate products or services. </p> </li> </ul> <ul> <li> <p>Support clients with platform navigation and common technical or troubleshooting issues, escalating more complex technical matters through the appropriate channels. </p> </li> </ul> <ul> <li> <p>Use a value-based relationship approach to identify appropriate opportunities to upsell or cross-sell products and value-added services that meet customer needs and support retention and loyalty. </p> </li> </ul> <ul> <li> <p>Use customer interactions to identify relevant needs while ensuring recommendations remain accurate, appropriate, and consistent with internal requirements. </p> </li> </ul> <p>3. Operational Delivery &amp; Collaboration </p> <ul> <li> <p>Follow internal processes, compliance requirements, and defined escalation paths when handling customer cases. </p> </li> </ul> <ul> <li> <p>Prioritise your own workload effectively, balancing multiple customer interactions and tasks while maintaining service quality and accuracy. </p> </li> </ul> <ul> <li> <p>Identify and escalate priority issues, recurring customer problems, or cases that require specialist support. </p> </li> </ul> <ul> <li> <p>Work effectively with peers and internal support functions to resolve customer enquiries and support team objectives. </p> </li> </ul> <ul> <li> <p>Meet agreed individual performance measures, including relevant customer satisfaction, response time, resolution, handling timeand quality targets. </p> </li> </ul> <ul> <li> <p>Apply product, process and system changes accurately and adapt quickly to updated service requirements.Company Description</p></li></ul><p>KEY SKILLS AND EXPERIENCE </p> <p>Essential: </p> <p>Education &amp; Experience </p> <ul> <li> <p>1.5-3 years of relevant experience in customer service, contact-centre support, client services, or a comparable customer-facing role. </p> </li> </ul> <ul> <li> <p>Fluency in English and the designated client language for the role Hindi, both spoken and written. </p> </li> </ul> <ul> <li> <p>Demonstrated experience managing customer enquiries independently across one or more service channels. </p> </li> </ul> <ul> <li> <p>Working knowledge of customer-service processes, escalation handling, and the importance of accurate customer records. </p> </li> </ul> <p>Technical Skills </p> <ul> <li> <p>Confident use of CRM (Creatio, ZenDesk etc.), ticketing, live-chat or comparable customer-support systems. </p> </li> </ul> <ul> <li> <p>Good PC skills and proficiency with standard office and communication tools. </p> </li> </ul> <ul> <li> <p>Ability to navigate customer platforms confidently and troubleshoot common user or system issues. </p> </li> </ul> <ul> <li> <p>Ability to learn and apply product, process and financial-market information accurately in customer interactions. </p> </li> </ul> <p>Core Skills &amp; Behaviours </p> <ul> <li> <p>Strong verbal and written communication skills with the ability to adapt style to different customers, situations, and cultural contexts. </p> </li> </ul> <ul> <li> <p>Customer-focused approach with good relationship-building, soft-selling and interpersonal skills. </p> </li> </ul> <ul> <li> <p>Strong problem-solving skills with sound judgement on issue ownership, resolution and escalation. </p> </li> </ul> <ul> <li> <p>Ability to multitask, prioritise competing demands, and maintain quality in a fast-paced environment. </p> </li> </ul> <ul> <li> <p>Good attention to detail and accuracy in customer communication, case notes, and system updates. </p> </li> </ul> <ul> <li> <p>A collaborative, adaptable, and accountable approach with a focus on team and customer outcomes. </p> </li> </ul> <p>Desirable: </p> <ul> <li> <p>Experience within financial services, fintech, forex/FX, brokerage, payments or another regulated customer environment. </p> </li> </ul> <ul> <li> <p>Working knowledge of financial markets, FX products, account types, and basic trading terminology. </p> </li> </ul> <ul> <li> <p>Experience with value-based selling, retention, upselling, or cross-selling in a service environment. </p> </li> </ul> <ul> <li> <p>Experience supporting customers across multiple markets, languages, or cultures.</p></li></ul><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p>KEY SKILLS AND EXPERIENCE </p> <p>Essential: </p> <p>Education &amp; Experience </p> <ul> <li> <p>1.5-3 years of relevant experience in customer service, contact-centre support, client services, or a comparable customer-facing role. </p> </li> </ul> <ul> <li> <p>Fluency in English and the designated client language for the role Hindi, both spoken and written. </p> </li> </ul> <ul> <li> <p>Demonstrated experience managing customer enquiries independently across one or more service channels. </p> </li> </ul> <ul> <li> <p>Working knowledge of customer-service processes, escalation handling, and the importance of accurate customer records. </p> </li> </ul> <p>Technical Skills </p> <ul> <li> <p>Confident use of CRM (Creatio, ZenDesk etc.), ticketing, live-chat or comparable customer-support systems. </p> </li> </ul> <ul> <li> <p>Good PC skills and proficiency with standard office and communication tools. </p> </li> </ul> <ul> <li> <p>Ability to navigate customer platforms confidently and troubleshoot common user or system issues. </p> </li> </ul> <ul> <li> <p>Ability to learn and apply product, process and financial-market information accurately in customer interactions. </p> </li> </ul> <p>Core Skills &amp; Behaviours </p> <ul> <li> <p>Strong verbal and written communication skills with the ability to adapt style to different customers, situations, and cultural contexts. </p> </li> </ul> <ul> <li> <p>Customer-focused approach with good relationship-building, soft-selling and interpersonal skills. </p> </li> </ul> <ul> <li> <p>Strong problem-solving skills with sound judgement on issue ownership, resolution and escalation. </p> </li> </ul> <ul> <li> <p>Ability to multitask, prioritise competing demands, and maintain quality in a fast-paced environment. </p> </li> </ul> <ul> <li> <p>Good attention to detail and accuracy in customer communication, case notes, and system updates. </p> </li> </ul> <ul> <li> <p>A collaborative, adaptable, and accountable approach with a focus on team and customer outcomes. </p> </li> </ul> <p>Desirable: </p> <ul> <li> <p>Experience within financial services, fintech, forex/FX, brokerage, payments or another regulated customer environment. </p> </li> </ul> <ul> <li> <p>Working knowledge of financial markets, FX products, account types, and basic trading terminology. </p> </li> </ul> <ul> <li> <p>Experience with value-based selling, retention, upselling, or cross-selling in a service environment. </p> </li> </ul> <ul> <li> <p>Experience supporting customers across multiple markets, languages, or cultures. </p></li></ul></div>