Call Center Jobs in UAE
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Progressive Global Energy Limited
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are currently seeking experienced <strong>RTOC Engineers</strong> to join a leading drilling and well construction team supporting operations across the <strong>Middle East, North Africa, Turkey & India (MENATI) region</strong>.</p><br><br>
<p>This is an excellent opportunity for professionals with a strong background in real-time drilling operations, directional drilling, and logging while drilling technologies who are looking to advance their careers in a dynamic and technology-driven environment.</p><br><br>
Key Responsibilities
<ul>
<li>Monitor and support real-time drilling operations from the Real-Time Operations Center</li>
<li>Analyze drilling, directional, and formation evaluation data to optimize well performance and operational efficiency.</li>
<li>Provide real-time recommendations to field teams and stakeholders.</li>
<li>Collaborate with drilling, directional drilling, and LWD personnel to ensure successful execution of well plans.</li>
<li>Support operational decision-making by identifying drilling trends, challenges, and opportunities for optimization.</li>
<li>Deliver accurate reporting and maintain data quality throughout drilling campaigns.</li>
<li>Ensure compliance with company standards, procedures, and HSE requirements.</li>
</ul>
Required Experience & Qualifications
<ul>
<li>Proven experience in Directional Drilling and Logging While Drilling operations, or experience as a DDX.</li>
<li>Strong understanding of real-time drilling monitoring and drilling optimization workflows.</li>
<li>Hands-on experience supporting complex drilling operations.</li>
<li>Experience with Rotary Steerable Systems is essential.</li>
<li>Ability to interpret drilling data and provide actionable recommendations in a fast-paced operational environment.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Bachelor's degree or equivalent technical qualification in Engineering, Geoscience, or a related discipline is preferred.</li>
</ul>
<br>
<p><strong>Let op: vacaturefraude</strong></p><br><br>
<p>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br><strong>Important: job fraud</strong><br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.</p><br><br><br> </div>
UAE - Dubai
<p>We are looking for an experienced VMware Engineer to manage, support, and continuously improve our VMware-based Cloud Infrastructure. The role will be responsible for VMware Cloud operations, virtualization, networking, backup, disaster recovery, monitoring, migrations, and customer onboarding.</p><p>The successful candidate will work closely with Network, Security, Database, Infrastructure, Application, Architecture, and Operations teams to ensure a stable, secure, and high-performing cloud environment.</p><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Experience:</strong> VMware / Cloud Infrastructure administration and operations.</p></li><li><p><strong>Education:</strong> Bachelor’s degree in Computer Science, Computer Engineering, IT, or related field.</p></li><li><p><strong>VMware Cloud Stack:</strong> Strong hands-on experience with <strong>VMware Cloud Director, vSphere, NSX-T, and VMware Aria Suite</strong> (Aria Operations & Aria Logs).</p></li><li><p><strong>Cloud Service Provider:</strong> Experience administering <strong>VMware Cloud Director as a Service Provider and Tenant Administrator</strong>, including customer onboarding, tenant creation, Edge Gateway and virtual network configuration.</p></li><li><p><strong>NSX:</strong> Strong <strong>NSX-T</strong> expertise, including <strong>NSX-V to NSX-T migration</strong> and Migration Coordinator.</p></li><li><p><strong>Cloud Migration:</strong> Experience migrating <strong>on-premises workloads to VMware Cloud Director / VMware Cloud Stack</strong> and working in multi-cloud environments.</p></li><li><p><strong>Backup & DR:</strong> Hands-on experience with <strong>Rubrik / Veeam / Dell</strong> and <strong>VMware Cloud Director Availability (VCDA)</strong> for backup and disaster recovery.</p></li><li><p><strong>Cloud Platforms:</strong> Working knowledge of <strong>Azure</strong> tenant design/implementation, <strong>AWS S3</strong>, and <strong>Azure Blob Storage</strong>.</p></li><li><p><strong>Virtualization & SDDC:</strong> Strong knowledge of <strong>SDDC, SDN, HCI, vSAN, SAN, VM/server/storage migrations</strong>.</p></li><li><p><strong>Containers:</strong> Understanding of <strong>Kubernetes / Tanzu</strong> and PaaS offerings; Kubernetes certification is an advantage.</p></li><li><p><strong>Operating Systems:</strong> Good knowledge of <strong>Windows and Linux</strong> environments.</p></li><li><p><strong>Operations:</strong> Experience in <strong>incident, change, problem, release, capacity, performance and availability management</strong>.</p></li><li><p><strong>Monitoring:</strong> VMware infrastructure and hardware monitoring using <strong>VMware Aria Operations / Aria Logs</strong>.</p></li><li><p><strong>Security:</strong> Knowledge of <strong>SSL certificates, virtual network security and infrastructure security</strong>.</p></li><li><p><strong>Vendor Management:</strong> Experience coordinating with <strong>third-party vendors and technology/service providers</strong>.</p></li><li><p><strong>Support: Strong troubleshooting, RCA, documentation, SOP creation and 24×7 rotational on-call support.</strong></p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Certifications</strong></p><ul><li><p>VMware Certified Professional – Data Center Virtualization (VCP-DCV).</p></li><li><p>VMware Certified Professional – Network Virtualization / NSX-T.</p></li></ul>
Dubai Environment and Climate Change Authority
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span>Responsible for monitoring and conducting inspections across various areas of the Emirate to identify and address all negative practices affecting the environment, public health, safety, and other areas requiring urgent intervention around the clock, particularly after official working hours, and taking immediate action to address such issues in accordance with applicable laws, regulations, and bylaws</span></span></p><br><p><span><span>1-</span><span>Monitor and inspect industrial zones, coastal areas, inland areas, and other designated areas to prevent any practices that violate environmental protection laws and regulations, in accordance with the established inspection plan.</span></span></p><br><p><span><span>2-</span><span>Monitor public cleanliness levels in the emirate and forward any observations to the relevant organizational units so they can take the necessary action.</span></span></p><br><p><span><span>3-</span><span>Receiving non-routine reports and emergency notifications—particularly those requiring rapid intervention around the clock, especially after regular business hours—from the Director General’s office, the call center, and other relevant authorities regarding harmful practices that affect the environment, public health, or safety, as well as issues related to buildings, food safety, and other areas.</span></span></p><br><p><span><span>4-</span><span>Participate in the implementation of volunteer environmental campaigns in collaboration and coordination with governmental and non-governmental entities to protect and improve the quality of the environment in the City of Dubai.</span></span></p><br><p><span><span>5-</span><span>Take immediate action to address harmful practices that affect the environment, public health, or safety, as well as issues related to buildings, food safety, and other areas, in coordination with the relevant authorities and in accordance with the applicable laws, regulations, and rules.</span></span></p><br><p><span><span>6-</span><span>Coordinating and communicating with the relevant entities to address recurring complaints and ensure that violations are not repeated in relation to negative practices affecting the environment, public health, and safety, as well as all areas assigned for monitoring in accordance with the established plans.</span></span></p><br><p><span><span>7-</span><span>Prepare daily and periodic reports on the oversight activities assigned to him, identifying the problems encountered in the work and proposing appropriate solutions to address them.</span></span></p><br><p><span><span>8-</span><span>Carry out all assigned tasks and responsibilities in accordance with the information security policy and maintain the confidentiality of information within the scope of the authorities granted.</span></span></p><br><p><span><span>9-</span><span>Perform other duties and responsibilities related to the position as assigned.</span></span></p><br> <p><span><span><strong>Educational Qualification / Years of Experience</strong>: </span><span>Secondary School</span><span>(0–2) years of work experience </span><span>in same field.</span></span></p><br> </div>
UAE - Abu Dhabi
<p>We are currently seeking experienced <strong>RTOC Engineers</strong> to join a leading drilling and well construction team supporting operations across the <strong>Middle East, North Africa, Turkey & India (MENATI) region</strong>.</p><p>This is an excellent opportunity for professionals with a strong background in real-time drilling operations, directional drilling, and logging while drilling technologies who are looking to advance their careers in a dynamic and technology-driven environment.<br><br></p>Key Responsibilities<br><br><ul><li>Monitor and support real-time drilling operations from the Real-Time Operations Center</li><li>Analyze drilling, directional, and formation evaluation data to optimize well performance and operational efficiency.</li><li>Provide real-time recommendations to field teams and stakeholders.</li><li>Collaborate with drilling, directional drilling, and LWD personnel to ensure successful execution of well plans.</li><li>Support operational decision-making by identifying drilling trends, challenges, and opportunities for optimization.</li><li>Deliver accurate reporting and maintain data quality throughout drilling campaigns.</li><li>Ensure compliance with company standards, procedures, and HSE requirements.<br><br></li></ul>Required Experience & Qualifications<br><br><ul><li>Proven experience in Directional Drilling and Logging While Drilling operations, or experience as a DDX.</li><li>Strong understanding of real-time drilling monitoring and drilling optimization workflows.</li><li>Hands-on experience supporting complex drilling operations.</li><li>Experience with Rotary Steerable Systems is essential.</li><li>Ability to interpret drilling data and provide actionable recommendations in a fast-paced operational environment.</li><li>Excellent communication and stakeholder management skills.</li><li>Bachelor's degree or equivalent technical qualification in Engineering, Geoscience, or a related discipline is preferred.<br></li></ul><p> <br></p><p><strong>Let op: vacaturefraude</strong></p><br><p>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br><strong>Important: job fraud<br></strong> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.</p>
Fly Dubai
UAE - Dubai
<strong>MAIN OBJECTIVE OF ROLE</strong> <br> <br>To oversee the day-to-day operations of flydubai s IT service desk which includes managing a team of IT service desk technicians who provide technical support to the organization's employees, managing the service desk's incident and service requests management processes, and ensuring that the service desk meets or exceeds the organization's service level agreements. <br> <strong>KEY RESPONSIBILITIES</strong> <br> <br> <ul> <li>Develops and maintains incident and service requests management processes and ensuring that the service desk adheres to these processes.</li> <li>Sets and monitors service level agreements and key performance indicators for the service desk, such as call volume, missed calls, response times, and resolution times.</li> <li>Identifies areas for improvement in the service desk's operations and makes recommendations for changes to improve efficiency and effectiveness.</li> <li>Communicating with stakeholders, including senior management and other departments, to ensure that the service desk's operations align with the organization's goals.</li> <li>Coordinates and collaborates with other IT teams, such as network and security teams, to ensure the smooth operation of the service desk and the organization's IT systems.</li> <li>Develops and recommends service desk policies and procedures and oversees its implementation.</li> <li>Identifying and implementing process improvements to increase efficiency and customer satisfaction.</li> <li>Develops and updates the knowledge base used by the service desk technicians.</li> <li>Manages all high severity incidents including post incident review of major incidents.</li> <li>Supervises user access management on applications, Office 365 Admin Center and active directory service for users & groups creation, deletion, and suspension.</li> <li>Analyses trends in Service Desk requests and generate statistical monthly report.</li> <li>Provides after office hours support as needed.</li> <li>Administers and maintains agility in ITSM tool customization, and automation.</li> </ul> <br> <strong>QUALIFICATIONS</strong> <br> <br> <ul> <li>Bachelor's Degree (3+ years)</li> <li>Degree in Computer Science or Information Technology</li> <li>Fluent in English & Arabic</li> <li>ITSM system, Manage Engine, Summit IT, ServiceNow</li> <li>Years with qualifications: 5 - 7 years</li> <li>ITIL Practitioner certification</li> </ul> <br> <strong>COMPETENCIES</strong> <br> <br> <ul> <li>Customer Focus</li> <li>Teamwork</li> <li>Effective Communication</li> <li>Personal Accountability & Commitment to achieve</li> <li>Resilience & Flexibility (Can do attitude)</li> </ul> <br> <strong>ISR REQUIREMENTS</strong> <br> <br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>MAIN OBJECTIVE OF ROLE</strong><br>To oversee the day-to-day operations of flydubai’s IT service desk which includes managing a team of IT service desk technicians who provide technical support to the organization's employees, managing the service desk's incident and service requests management processes, and ensuring that the service desk meets or exceeds the organization's service level agreements. <br><strong>KEY RESPONSIBILITIES</strong><br><ul><li>Develops and maintains incident and service requests management processes and ensuring that the service desk adheres to these processes.</li><li>Sets and monitors service level agreements and key performance indicators for the service desk, such as call volume, missed calls, response times, and resolution times.</li><li>Identifies areas for improvement in the service desk's operations and makes recommendations for changes to improve efficiency and effectiveness.</li><li>Communicating with stakeholders, including senior management and other departments, to ensure that the service desk's operations align with the organization's goals.</li><li>Coordinates and collaborates with other IT teams, such as network and security teams, to ensure the smooth operation of the service desk and the organization's IT systems.</li><li>Develops and recommends service desk policies and procedures and oversees its implementation.</li><li>Identifying and implementing process improvements to increase efficiency and customer satisfaction.</li><li>Develops and updates the knowledge base used by the service desk technicians.</li><li>Manages all high severity incidents including post incident review of major incidents.</li><li>Supervises user access management on applications, Office 365 Admin Center and active directory service for users & groups creation, deletion, and suspension.</li><li>Analyses trends in Service Desk requests and generate statistical monthly report.</li><li>Provides after office hours support as needed.</li><li>Administers and maintains agility in ITSM tool customization, and automation.</li></ul> <br><strong>QUALIFICATIONS</strong><br><ul><li>Bachelor's Degree (3+ years)</li><li>Degree in Computer Science or Information Technology</li><li>Fluent in English & Arabic</li><li>ITSM system, Manage Engine, Summit IT, ServiceNow</li><li>Years with qualifications: 5 - 7 years</li><li>ITIL Practitioner certification</li></ul> <br><strong>COMPETENCIES</strong><br><ul><li>Customer Focus</li><li>Teamwork</li><li>Effective Communication</li><li>Personal Accountability & Commitment to achieve</li><li>Resilience & Flexibility (Can do attitude)</li></ul> <br><strong>ISR REQUIREMENTS</strong><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.<br> </div>
UAE - Dubai
Landmark Group Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 50 plus value led, own-built brands across retail, hospitality, food, and leisure. Over the years, our UAE-based group has evolved into a comprehensive retail and hospitality entity, with over 2400 retail stores, leisure, and hospitality outlets, spanning the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group headquartered in Dubai, UAE is one of GCC's largest omnichannel retailers and India's top home and fashion retailer. We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.<br>CSi (Customer Strategy Intelligence) CSi is a newly established strategic business unit within Landmark Group, bringing together the organization's most critical growth-driving capabilities into one integrated engine. Designed to shape the next phase of retail innovation, CSi unifies Data & Analytics, Loyalty (Shukran), Partnerships & Co-brands, Performance & Digital Marketing, and Customer Product & Martech under one vision. At its core, CSi stands for Customer, Strategy & Intelligence—placing customer experience at the center, enabling smarter business decisions through data, and leveraging AI and Business Intelligence to power every interaction and outcome. Joining CSi means becoming part of a high-impact team where Product, Data, AI, and Customer Experience converge to build solutions that serve millions of customers across multiple brands. This is an opportunity to work on meaningful business challenges, take ownership of strategic initiatives, and help redefine how modern retail operates in the region. We are looking for individuals who think customer-first, enjoy solving complex problems through data and technology, and are passionate about AI, Martech, Product, or Analytics. If you're looking to contribute to a fast-paced, highly visible environment where your work drives real business impact, CSi offers the opportunity to build the future of customer intelligence on a scale.<br>Job Purpose To lead the technical operation, reliability and continuous improvement of the Mar Tech ecosystem by owning tracking, data flows, platform integrations and implementation quality across web, app and customer engagement channels. The role combines hands-on technical expertise with delivery ownership, proactively identifying and resolving issues before vendor escalation wherever possible. It ensures Mar Tech data can be trusted and used to improve customer targeting, campaign performance, measurement and monetisation.<br>Job Description:The Manager – Mar Tech will own the operational and technical health of the Mar Tech ecosystem, including GA4, GTM, Firebase, Bloomreach Engagement, Branch, product feeds, SDKs, APIs and supporting integrations. Working across Engineering, Product, Analytics and Marketing, the role will ensure solutions are technically sound, implemented correctly and delivered at pace. The successful candidate will challenge designs and timelines, unblock dependencies and investigate issues directly rather than acting only as a coordinator. The role must be comfortable reviewing Java Script, data layers, network requests, API payloads, SDK implementations and server-side tagging to identify root causes and resolve defects before escalating to vendors or Engineering teams.<br>Key Responsibilities Own tracking and tagging frameworks across web, app and server-side environments. Own Bloomreach Engagement and supporting customer-data integrations. Review code, SDKs, APIs, data layers and network requests to identify root causes. Resolve tracking, attribution, data-quality and integration issues before escalation. Partner with Engineering to deliver SDK upgrades and new Mar Tech capabilities. Establish monitoring before issues affect reporting, campaigns or journeys. Manage product feeds, catalog integrations and paid-media data flows. Define event schemas, technical standards and data-governance requirements. Validate releases, manage vendors and lead root-cause analysis.<br>Knowledge, Skills & Experience<br>Job Experience5–7+ years of experience in Mar Tech, digital analytics, technical product management or digital engineering. Proven experience working with Engineering teams on tracking, SDKs, APIs and integrations. Experience within enterprise ecommerce, retail or high-volume digital environments. Demonstrable experience investigating production issues and identifying technical root causes.<br>Required Skills Strong hands-on experience with:Google Analytics 4, Google Tag Manager (web and server-side) and Firebase. Bloomreach Engagement or a comparable customer engagement platform. Tracking implementation, event schemas, data layers and tagging frameworks. Use of Chrome Dev Tools, Postman, Charles Proxy or similar debugging tools. Understanding of mobile SDKs, attribution, identity and consent management. Experience with product feeds, catalogs and paid-media integrations. Ability to review technical designs and code before vendor escalation. Strong stakeholder management and ability to influence Engineering teams.<br>Leadership Capabilities Technical, hands-on leader with strong ownership and urgency. Confident challenging timelines, designs and assumptions constructively. Acts as a problem-solver and technical authority, not only a coordinator. Brings structure and clarity to complex cross-functional environments. Communicates technical issues clearly and drives continuous improvement.
UAE - Dubai
<strong>Position Overview<br><br></strong>A leading tertiary-care hospital in Dubai is seeking an experienced <strong>Consultant Pediatric Cardiac Intensivist</strong> to join and help lead its Pediatric Cardiac ICU (PCICU). The ideal candidate will provide expert critical care management for neonates, infants, and children with congenital and acquired heart diseases, including pre‑ and post‑operative cardiac surgical patients, interventional cardiology cases, and complex cardiac emergencies.<br><br><strong>Key Responsibilities<br><br></strong><strong>Clinical Expertise<br><br></strong><ul><li>Provide comprehensive critical care management for pediatric cardiac patients, including:</li><ul><li>Pre‑operative stabilization and optimization</li><li>Post‑operative management following congenital heart surgery</li><li>Care of patients undergoing interventional cardiology procedures</li><li>Management of heart failure, arrhythmias, and cardiomyopathies</li><li>ECMO, mechanical ventilation, and advanced hemodynamic monitoring</li></ul><li>Lead daily PCICU rounds and coordinate multidisciplinary care plans.</li><li>Interpret and manage complex diagnostic data including echocardiography, hemodynamic studies, and advanced imaging.</li><li>Provide on‑call coverage for pediatric cardiac emergencies.<br></li></ul><strong>Leadership & Program Development<br><br></strong><ul><li>Contribute to the strategic development and expansion of the Pediatric Cardiac ICU service.</li><li>Develop and update clinical pathways, protocols, and quality improvement initiatives.</li><li>Collaborate closely with pediatric cardiologists, cardiac surgeons, anesthesiologists, perfusionists, and nursing teams.</li><li>Mentor junior physicians, fellows, and critical care nursing staff.<br><br></li></ul><strong>Family & Patient Engagement<br><br></strong><ul><li>Communicate complex clinical information clearly and compassionately to families.</li><li>Support families through decision‑making, long‑term care planning, and post‑discharge follow‑up.</li><li>Promote a family‑centered care environment.<br><br></li></ul><strong>Academic & Research Contributions<br><br></strong><ul><li>Participate in clinical research, audits, and quality improvement projects.</li><li>Teach and supervise medical students, residents, and fellows.</li><li>Contribute to institutional CME programs and represent the department at conferences.<br><br></li></ul><strong>Qualifications & Requirements<br><br></strong><ul><li>Medical Degree (MD/MBBS) from a recognized institution.</li><li>Board Certification in Pediatric Critical Care, Pediatric Cardiology, or Pediatric Anesthesiology with fellowship training in Pediatric Cardiac Intensive Care.</li><li>Minimum 8–10 years of post‑specialization experience, including consultant‑level practice in a high‑volume cardiac center.</li><li>Expertise in managing complex congenital heart disease and post‑operative cardiac ICU care.</li><li>Eligibility for Dubai Health Authority (DHA) Consultant licensure.</li><li>Strong leadership, communication, and multidisciplinary collaboration skills.</li><li>Fluency in English; Arabic is an advantage.</li></ul>
Abu Dhabi Islamic Bank
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Role : </strong><span><strong>Fraud Monitoring Analyst (Outsource)</strong></span><br><strong>Location :</strong> Abu Dhabi <br><strong>Role Purpose:</strong><br> Monitoring and reporting of transactions risk aspects from Issuer/E-Channels point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants for the same.<br> Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Team Leader and Manager Fraud Monitoring on all cases, set-up of cardholders’ dispute and E-Channels customers.<br> <br><strong>Key Accountabilities of the role </strong></p><br><p><span>Fraud Monitoring 24/7 for the below mentioned channels:</span></p><br><ol> <li><span>E-Channel Transactions Monitoring:</span> <ol> <li><span>ADIB Retail Internet Banking Transactions Monitoring.</span></li> <li><span>ADIB Retail Mobile Banking Transactions Monitoring.</span></li> <li><span>ADIB WBG/BBD Internet Banking Transactions Monitoring.</span></li> <li><span>ADIB WBG/BBD Mobile Banking Transactions Monitoring.</span></li> <li><span>ADIB IVR Transactions Monitoring.</span></li> <li><span>ADIB WhatsApp Transactions Monitoring.</span></li> <li><span>ADIB Wallet Transactions Monitoring.</span></li> </ol></li> <li><span>Debit & Cover Card Monitoring:</span> <ol> <li><span>Compromised Card Transactions Monitoring.</span></li> <li><span>Social Engineering Transactions Monitoring.</span></li> <li><span>Base II Transactions Monitoring.</span></li> <li><span>Hold Transaction Monitoring.</span></li> <li><span>VVIP Customer Card Authorization Monitoring</span></li> </ol></li> <li><span>Monitor real time queues 24/7 and identify high risk transactions within the business portfolio using the Fraud Monitoring Tools.</span></li> <li><span>Attending Incoming/Outgoing customers calls for investigation/Transaction Confirmation.</span></li> <li><span>Log Confirmed Fraud Cases in GRC as incident with Fraud Details. </span></li> <li><span>Create card replacement request to customer to customer on system.</span></li> <li><span>Collect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase)</span></li> <li><span>Liaison with branches / divisions / Departments / member / Scheme & International financial institution for transaction confirmation and suspected fraud activities.</span></li> <li><span>Clear all the Cases which alerted in Fraud monitoring Tool.</span></li> <li><span>Review card scheme alerts & take action by Block/Replace cards.</span></li> <li><span>Using Multiple systems to provide the Correct information to the customer & proper initial fraud investigation. </span></li> <li><span>Follow up with customer for (missing documents / temporary block cards/Channel) by calling, sending SMS & email.</span></li> <li><span>Daily GL Account checking.</span></li> <li><span>Prepare Write off memo for Fraud cases with Losses for refunding the amount to be approved by TL and Head of fraud.</span></li> <li><span>Update Unit tracking activities.</span></li> <li><span>Coordinating with other Card Center Units for card deliveries as per customer’s requirement, arranging bullet service for any urgent delivery of card.</span></li> <li><span>Review manual transactions report for channels transactions to identify any missed fraud. </span></li> <li><span>Review all transactions blocked by VRM/FRM & take action if needed.</span></li> <li><span>Using manual report to monitoring transactions which is not coming in Fraud monitoring tools.</span><br><span>Extracting and Reviewing Hold Transactions and block Card/Channel/Account if needed.</span></li> <li><span>update cases details in relevant sheets for tracking purpose.</span></li> <li><span>Resolve queued transactions within the service level agreements to reduce potential revenue losses. </span></li> <li><span>Interact with banks and Merchants to validate information and to confirm or cancel authorizations. </span></li> <li><span>Updating the tracking sheet for database of channels monitored to create MIS.</span></li> <li><span>Review VRM/FRM transactions & blocked or suspected transactions.</span></li> <li><span>Contact customers to investigate Fraudulent activities or confirmation</span></li> <li><span>Communicate and share with stakeholders’ new fraud Trends</span></li> <li><span>Block all E-channels, mobile banking, Cards, Internet banking etc. to mitigate the risk.</span></li> <li><span>liaise with call Centre to assist customer filling disputes & replacement</span></li> <li><span>Respond to emails & queries raise by other teams</span></li> <li><span>Send stop payments request to bear banks</span></li> <li><span>Mule A/c Blocking and Control implementation recommendation.</span></li></ol><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><br><ul> <li><span>Preferably Graduate.</span></li> <li><span>Good English communication skills. (Spoken & written).</span></li> <li><span>Good knowledge of Card, Digital Channels and merchant acquiring.</span></li> <li><span>Good knowledge of type of e-commerce, payments technology & financial crime.</span></li> <li><span>Strong Analytical & Investigation Skills.</span></li> <li><span>Self-correspondence ability</span><br> </li></ul> <span><strong>Previous experience required (if any)</strong></span><br><ul> <li><span>At least 2+ years’ experience of operational activities in a large organization.</span></li> <li><span>At least 2+ years’ experience of fraud prevention and investigation in a Risk Management.</span></li> <li><span>At least 1+ years’ experience of any Enterprise Fraud Management Systems.</span></li></ul><br> </div>
UAE - Dubai
<strong>Who We Are<br><br></strong>At Kitchen Park, our mission is centered on enhancing affordability, quality, and convenience for all. By repurposing underutilized properties into smart, fully equipped kitchens, we empower restaurateurs to thrive in the evolving food delivery landscape while delivering better experiences to customers and local communities.<br><br>We offer customized kitchen spaces designed for modern chefs and restaurant owners looking to tap into or scale within the delivery market. Our facilities support the production of virtually all cuisine types and can be tailored in both layout and equipment to meet specific operational needs. As our partners grow, we grow with them—providing flexible solutions that support expansion at every stage.<br><br><strong>About The Role<br><br></strong>The Operations Manager ensures smooth and efficient daily operations across one or more processing centers in the UAE. This role oversees facility operations, inventory, and process optimization while supporting cross-functional teams to meet performance goals. The Operations Manager leads training, resolves operational issues, and ensures readiness for high-volume periods, maintaining seamless execution and strong customer satisfaction across all sites.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Responsible for the smooth operation of the processing center across all shifts</li><li>Leads training and meeting sessions for the processing staff</li><li>General handy-person duties around the hub, a plus</li><li>Works with Property Manager to ensure work around the facility is completed on an appropriate timeline</li><li>Address facility, tech, and space issues with licensees. This includes calling OFOS on behalf of the licensees to address issues</li><li>Works with Customer Success team members to ensure licensees are ready for big orders/ launches/ spikes in business</li><li>Manages ZenDesk tickets from open to close</li><li>Troubleshoots processing center, kitchen, and facility hardware issues</li><li>Inventory & Ordering; Audits</li><li>Review daily inventories and make orders to replenish inventories when needed</li><li>Performs storage and common area audits</li><li>Reviews and reports KPI metrics to facility management and processing team; contributes to goal setting and planning</li><li>Coaching new and existing shift leads</li><li>Filling in shifts during call-outs, general staffing help</li><li>Reviews financials and supports P&L understanding, comfortable working with numbers to see their impact on operations.<br><br></li></ul><strong>What We Are Looking For<br><br></strong><ul><li>Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).</li><li>3+ years of experience in operations management, preferably in logistics, fulfillment, or food processing environments.</li><li>Strong organizational skills, with experience managing teams across multiple shifts.</li><li>Excellent problem-solving skills and ability to troubleshoot facility, inventory, and process issues.</li><li>Strong communication skills, both written and verbal.</li><li>Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li>Experience in a multi-site operations environment.</li><li>Familiarity with kitchen or food processing operations.</li><li>Experience with ZenDesk or other ticketing systems.</li><li>Knowledge of UAE labor laws and workplace safety standard<br><br></li></ul><strong>Why join us<br><br></strong><ul><li>Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.</li><li>Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. </li><li>Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.<br><br></li></ul><strong>What Else You Need To Know<br><br></strong>This role is based in our Dubai office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.<br><br><strong>Ready to join us as we serve those who serve others?</strong>
ENOC LUBRICANTS AND GREASE MANUFACTURING PLANT LLC
UAE - Dubai
<br>Job Title<br>Senior Security Analyst<br>Business<br>Job Purpose<br>The primary function of this role is to monitor the ENOC environment on 24*7 basis and conduct advance analysis s for events to identify any cyber security threats or attacks on ENOC IT/OT assets. In addition to preforming advance response assessment of the cyber security incident and escalate to Cyber Intelligence Center Manager as per approved policies, processes and procedures.<br>Principal Accountabilities<br>Operational<br>Follow response procedures and other CIC related SOPs based on the incident impact analysis & predetermined response actions procedures Manage the communication of policies & guidelines and monitor the compliance CIC operations to the cyber-security policies & guidelines.<br>Work closely with security analysts to get direct feedback about new, unknown suspicious behaviour<br>Handle escalated incident from security analyst to conduct deep investigations.<br>Gain knowledge of existing policies, standards, procedures, and guidelines to prevent the unauthorized use, release, modification, or destruction of ENOC information assets<br>Conduct malware analysis using run-time analysis, comparative analysis, and reverse engineering tools<br>Conduct digital forensics and deep investigations and evidence handling in line with best practices<br>Preform threat hunting, discovery and exploration to identify threats that pass traditional detection tools.<br>Perform proactive research to identify and characterize new emerging threats, vulnerabilities, and risks.<br>Review and align priority, severity and classification of security incidents<br>Develop metrics, reporting and documentation on frequency, impact, and types of incidents.<br>Collaborate on the investigation of incidents, containment, remediation and root cause analysis<br>Collaborate and conduct research to design and implement new security technology, update existing strategies, improve process and create additional documentation.<br>Develop techniques and processes to identify anomalous behavioral patterns.<br>Collect contextual information and pursue technical root cause analysis & attack method analysis<br>Identify gaps, take ownership of tasks and become a contributor to projects related to CIC as needed.<br>Advocate security best practices, strategy, architecture, and assist in security design consultations.<br>Apply strategic and tactical responses in challenging environments with heterogeneous systems.<br>Provide functional support and content development and improvements for the SIEM and other security technologies used by CIC.<br>Participate in Development and implementation of new correlation rules and use-cases in SIEM and enhance the monitoring and detection capabilities of the CIC to integrate SIEM with other monitoring tools with appropriate scripting knowledge skills<br>Coordinate with internal and external stakeholders to handle cyber incidents as per approved SOPs and management directions<br>Participate in closing identified security audit points.<br>Periodically report on IT security status, security systems efficiency, and recommended improvements to management.<br>Should be on-call 24 hours per day to respond to cyber security emergences<br>Additional Principal Accountabilities<br>Cyber Information Security Responsibilities<br>Comply with all applicable information security policies, standards, and procedures.<br>Classify and protect information assets in accordance with the Data Classification Standard.<br>Participate in mandatory information security awareness and training programs.<br>Support information security initiatives and activities within the organization.<br>Consider information security requirements when managing changes involving information assets.<br>Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures.<br>Fulfil role-specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).<br>Experience<br>Education<br>Degree: Bachelor s degree in Computer Science, Engineering or Business field or equivalent, Diploma with additional relevant experience.<br>Required professional certifications: Professional certificate such as CISSP, GCTI , GCFA, GNFA<br>Experience<br>7+ years of Information security or technology experience.<br>4+ years in relevant experience.<br>Working experience in multiple industries (e.g. Energy, Utilities, Retail, Government ) is preferable.<br>Working experience in cyber security threats monitoring and handling<br>Exposer to OT security operation center experience will be a pulse.<br>
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Title <br></span><p><span><span>Senior Security Analyst</span></span></p><br>
<br><br>Business <br><br>Job Purpose <br><p>The primary function of this role is to monitor the ENOC environment on 24*7 basis and conduct advance analysis’s for events to identify any cyber security threats or attacks on ENOC IT/OT assets. In addition to preforming advance response assessment of the cyber security incident and escalate to Cyber Intelligence Center Manager as per approved policies, processes and procedures.<br>
</p><br>
<br><br>Principal Accountabilities <br><p>Operational <br>
•Follow response procedures and other CIC related SOPs based on the incident impact analysis & predetermined response actions procedures Manage the communication of policies & guidelines and monitor the compliance CIC operations to the cyber-security policies & guidelines.<br>
•Work closely with security analysts to get direct feedback about new, unknown suspicious behaviour <br>
•Handle escalated incident from security analyst to conduct deep investigations.<br>
•Gain knowledge of existing policies, standards, procedures, and guidelines to prevent the unauthorized use, release, modification, or destruction of ENOC information assets<br>
•Conduct malware analysis using run-time analysis, comparative analysis, and reverse engineering tools<br>
•Conduct digital forensics and deep investigations and evidence handling in line with best practices <br>
•Preform threat hunting, discovery and exploration to identify threats that pass traditional detection tools.<br>
•Perform proactive research to identify and characterize new emerging threats, vulnerabilities, and risks.<br>
•Review and align priority, severity and classification of security incidents<br>
•Develop metrics, reporting and documentation on frequency, impact, and types of incidents.<br>
•Collaborate on the investigation of incidents, containment, remediation and root cause analysis<br>
•Collaborate and conduct research to design and implement new security technology, update existing strategies, improve process and create additional documentation. <br>
•Develop techniques and processes to identify anomalous behavioral patterns.<br>
•Collect contextual information and pursue technical root cause analysis & attack method analysis<br>
•Identify gaps, take ownership of tasks and become a contributor to projects related to CIC as needed.<br>
•Advocate security best practices, strategy, architecture, and assist in security design consultations.<br>
•Apply strategic and tactical responses in challenging environments with heterogeneous systems.<br>
•Provide functional support and content development and improvements for the SIEM and other security technologies used by CIC.<br>
•Participate in Development and implementation of new correlation rules and use-cases in SIEM and enhance the monitoring and detection capabilities of the CIC to integrate SIEM with other monitoring tools with appropriate scripting knowledge skills<br>
•Coordinate with internal and external stakeholders to handle cyber incidents as per approved SOPs and management directions <br>
•Participate in closing identified security audit points.<br>
•Periodically report on IT security status, security systems efficiency, and recommended improvements to management.<br>
•Should be on-call 24 hours per day to respond to cyber security emergences <br>
</p><br>
<br><br>Additional Principal Accountabilities <br><br>Cyber Information Security Responsibilities <br><p><br>
Comply with all applicable information security policies, standards, and procedures.<br>Classify and protect information assets in accordance with the Data Classification Standard.<br>Participate in mandatory information security awareness and training programs.<br>Support information security initiatives and activities within the organization.<br>Consider information security requirements when managing changes involving information assets.<br>Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures.<br>Fulfil role-specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).</p><br><br><br>Experience <br><p>Education<br>
•Degree: Bachelor’s degree in Computer Science, Engineering or Business field or equivalent, Diploma with additional relevant experience.<br>
•Required professional certifications: Professional certificate such as CISSP, GCTI , GCFA, GNFA</p><br>
<p>Experience <br>
•7+ years of Information security or technology experience.<br>
•4+ years in relevant experience.<br>
•Working experience in multiple industries (e.g. Energy, Utilities, Retail, Government…) is preferable.<br>
•Working experience in cyber security threats monitoring and handling<br>
•Exposer to OT security operation center experience will be a pulse.<br>
</p><br>
<br><br><br>
</div>
UAE - Dubai
<strong>Position Summary<br><br></strong>We are seeking an experienced <strong>Consultant Cardiothoracic Anesthetist</strong> to join a leading tertiary-care hospital in Dubai.<br><br>The successful candidate will provide specialized anesthetic and perioperative care for patients undergoing complex <strong>cardiac, cardiothoracic, thoracic and major vascular procedures</strong>. The role requires close collaboration with cardiothoracic surgeons, cardiologists, intensivists, perfusionists and multidisciplinary cardiac teams.<br><br>The Consultant will be expected to demonstrate advanced expertise in cardiac anesthesia, perioperative transesophageal echocardiography, invasive hemodynamic monitoring and management of critically ill cardiac patients.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Provide comprehensive preoperative, intraoperative and postoperative anesthetic care for adult cardiothoracic patients.</li><li>Conduct detailed pre-anesthetic assessments and optimize high-risk cardiac patients before surgery.</li><li>Provide anesthesia for:</li><li>Coronary artery bypass grafting (CABG)</li><li>Valve repair and replacement</li><li>Aortic surgery</li><li>Major thoracic surgery</li><li>Complex cardiothoracic procedures</li><li>Major vascular procedures</li><li>Hybrid and minimally invasive cardiac procedures where applicable</li><li>Manage patients requiring advanced hemodynamic and invasive monitoring.</li><li>Perform and interpret transesophageal echocardiography (TEE) within appropriate credentialing and privileges.</li><li>Provide perioperative management of patients with complex cardiac conditions, including:</li><li>Severe valvular disease</li><li>Ischemic heart disease</li><li>Heart failure</li><li>Pulmonary hypertension</li><li>Aortic pathology</li><li>Arrhythmias</li><li>Complex congenital or acquired cardiac disease in adults</li><li>Manage difficult airways and high-risk anesthetic cases.</li><li>Provide advanced cardiovascular resuscitation and management of perioperative emergencies.</li><li>Participate in management of patients requiring mechanical circulatory support where appropriately trained, including ECMO and other advanced support modalities.</li><li>Coordinate with the cardiac ICU for postoperative management and transfer of critically ill patients.</li><li>Participate in multidisciplinary Heart Team and cardiothoracic case discussions.</li><li>Provide anesthesia for cardiac catheterization, electrophysiology and structural heart/interventional procedures when required.</li><li>Contribute to enhanced recovery and perioperative optimization pathways.</li><li>Maintain accurate anesthesia records and ensure appropriate documentation.</li><li>Participate in departmental on-call, emergency and out-of-hours services.</li><li>Participate in morbidity and mortality reviews, clinical audits and quality-improvement programs.</li><li>Support development and implementation of cardiothoracic anesthesia protocols and clinical pathways.</li><li>Teach and supervise residents, fellows and junior anesthesiology staff.</li><li>Participate in CME/CPD, research, publications and professional education.</li><li>Maintain compliance with DHA regulations, UAE healthcare legislation, hospital policies and patient-safety standards.<br><br></li></ul><strong>Essential Qualifications<br><br></strong><ul><li>MBBS, MBChB, MD or equivalent medical degree from an accredited institution.</li><li>Completion of an accredited residency/specialty training program in Anesthesiology.</li><li>Recognized postgraduate qualification in Anesthesiology.</li><li>Recognized fellowship/subspecialty qualification or substantial advanced training in Adult Cardiac / Cardiothoracic Anesthesiology.</li><li>Eligible for or holding a DHA Consultant license.</li><li>Current professional registration and Good Standing Certificate.</li><li>Current ACLS certification; DHA's licensing manual specifically requires anesthetists to submit an ACLS certificate for relevant licensing/registration processes.<br><br></li></ul><strong>Experience Requirements<br><br></strong><ul><li>Significant post-specialty experience in anesthesiology.</li><li>Strong recent experience in adult cardiac and cardiothoracic anesthesia.</li><li>Demonstrated independent experience managing complex cardiac surgical cases.</li><li>Extensive experience with invasive cardiovascular monitoring and advanced perioperative management.</li><li>Experience with intraoperative TEE is highly desirable.</li><li>Experience in a tertiary cardiac/cardiothoracic center is strongly preferred.</li><li>Experience in cardiac ICU or perioperative critical care is advantageous.<br><br></li></ul><strong>Preferred Candidate Profile<br><br></strong><strong>Tier 1 recognized specialist qualification</strong>.<br><br><ul><li>Fellowship training in Adult Cardiac Anesthesia / Cardiothoracic Anesthesia.</li><li>Experience in a high-volume international cardiac center.</li><li>Strong expertise in:</li><li>TEE</li><li>Hemodynamic monitoring</li><li>CABG anesthesia</li><li>Valve surgery</li><li>Aortic surgery</li><li>Thoracic surgery</li><li>ECMO/mechanical circulatory support</li><li>Complex cardiac ICU management</li><li>Academic publications, research or conference presentations.</li><li>Previous teaching/fellowship supervision experience.</li><li>Experience working within internationally accredited hospitals.</li><li>Core Competencies</li><li>Advanced cardiac and cardiothoracic anesthesia skills.</li><li>Excellent perioperative risk assessment and clinical decision-making.</li><li>Advanced airway and cardiovascular management.</li><li>Expertise in TEE and echocardiographic assessment.</li><li>Ability to manage unstable and critically ill cardiac patients.</li><li>Effective multidisciplinary communication.</li><li>Strong leadership and crisis-management skills.</li><li>Commitment to evidence-based practice and patient safety.</li><li>Strong teaching and mentoring capability.</li></ul>
UAE - Dubai
<strong>Position Summary<br><br></strong>We are seeking an experienced <strong>Consultant Cardiothoracic Anesthetist</strong> to join a leading tertiary-care hospital in Dubai.<br><br>The successful candidate will provide specialized anesthetic and perioperative care for patients undergoing complex <strong>cardiac, cardiothoracic, thoracic and major vascular procedures</strong>. The role requires close collaboration with cardiothoracic surgeons, cardiologists, intensivists, perfusionists and multidisciplinary cardiac teams.<br><br>The Consultant will be expected to demonstrate advanced expertise in cardiac anesthesia, perioperative transesophageal echocardiography, invasive hemodynamic monitoring and management of critically ill cardiac patients.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Provide comprehensive preoperative, intraoperative and postoperative anesthetic care for adult cardiothoracic patients.</li><li>Conduct detailed pre-anesthetic assessments and optimize high-risk cardiac patients before surgery.</li><li>Provide anesthesia for:</li><li>Coronary artery bypass grafting (CABG)</li><li>Valve repair and replacement</li><li>Aortic surgery</li><li>Major thoracic surgery</li><li>Complex cardiothoracic procedures</li><li>Major vascular procedures</li><li>Hybrid and minimally invasive cardiac procedures where applicable</li><li>Manage patients requiring advanced hemodynamic and invasive monitoring.</li><li>Perform and interpret transesophageal echocardiography (TEE) within appropriate credentialing and privileges.</li><li>Provide perioperative management of patients with complex cardiac conditions, including:</li><li>Severe valvular disease</li><li>Ischemic heart disease</li><li>Heart failure</li><li>Pulmonary hypertension</li><li>Aortic pathology</li><li>Arrhythmias</li><li>Complex congenital or acquired cardiac disease in adults</li><li>Manage difficult airways and high-risk anesthetic cases.</li><li>Provide advanced cardiovascular resuscitation and management of perioperative emergencies.</li><li>Participate in management of patients requiring mechanical circulatory support where appropriately trained, including ECMO and other advanced support modalities.</li><li>Coordinate with the cardiac ICU for postoperative management and transfer of critically ill patients.</li><li>Participate in multidisciplinary Heart Team and cardiothoracic case discussions.</li><li>Provide anesthesia for cardiac catheterization, electrophysiology and structural heart/interventional procedures when required.</li><li>Contribute to enhanced recovery and perioperative optimization pathways.</li><li>Maintain accurate anesthesia records and ensure appropriate documentation.</li><li>Participate in departmental on-call, emergency and out-of-hours services.</li><li>Participate in morbidity and mortality reviews, clinical audits and quality-improvement programs.</li><li>Support development and implementation of cardiothoracic anesthesia protocols and clinical pathways.</li><li>Teach and supervise residents, fellows and junior anesthesiology staff.</li><li>Participate in CME/CPD, research, publications and professional education.</li><li>Maintain compliance with DHA regulations, UAE healthcare legislation, hospital policies and patient-safety standards.<br><br></li></ul><strong>Essential Qualifications<br><br></strong><ul><li>MBBS, MBChB, MD or equivalent medical degree from an accredited institution.</li><li>Completion of an accredited residency/specialty training program in Anesthesiology.</li><li>Recognized postgraduate qualification in Anesthesiology.</li><li>Recognized fellowship/subspecialty qualification or substantial advanced training in Adult Cardiac / Cardiothoracic Anesthesiology.</li><li>Eligible for or holding a DHA Consultant license.</li><li>Current professional registration and Good Standing Certificate.</li><li>Current ACLS certification; DHA's licensing manual specifically requires anesthetists to submit an ACLS certificate for relevant licensing/registration processes.<br><br></li></ul><strong>Experience Requirements<br><br></strong><ul><li>Significant post-specialty experience in anesthesiology.</li><li>Strong recent experience in adult cardiac and cardiothoracic anesthesia.</li><li>Demonstrated independent experience managing complex cardiac surgical cases.</li><li>Extensive experience with invasive cardiovascular monitoring and advanced perioperative management.</li><li>Experience with intraoperative TEE is highly desirable.</li><li>Experience in a tertiary cardiac/cardiothoracic center is strongly preferred.</li><li>Experience in cardiac ICU or perioperative critical care is advantageous.<br><br></li></ul><strong>Preferred Candidate Profile<br><br></strong><strong>Tier 1 recognized specialist qualification</strong>.<br><br><ul><li>Fellowship training in Adult Cardiac Anesthesia / Cardiothoracic Anesthesia.</li><li>Experience in a high-volume international cardiac center.</li><li>Strong expertise in:</li><li>TEE</li><li>Hemodynamic monitoring</li><li>CABG anesthesia</li><li>Valve surgery</li><li>Aortic surgery</li><li>Thoracic surgery</li><li>ECMO/mechanical circulatory support</li><li>Complex cardiac ICU management</li><li>Academic publications, research or conference presentations.</li><li>Previous teaching/fellowship supervision experience.</li><li>Experience working within internationally accredited hospitals.</li><li>Core Competencies</li><li>Advanced cardiac and cardiothoracic anesthesia skills.</li><li>Excellent perioperative risk assessment and clinical decision-making.</li><li>Advanced airway and cardiovascular management.</li><li>Expertise in TEE and echocardiographic assessment.</li><li>Ability to manage unstable and critically ill cardiac patients.</li><li>Effective multidisciplinary communication.</li><li>Strong leadership and crisis-management skills.</li><li>Commitment to evidence-based practice and patient safety.</li><li>Strong teaching and mentoring capability.</li></ul>
UAE - Ras Al Khaimah
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Abu Dhabi Islamic Bank
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong>Role: Fraud Monitoring Analyst </strong></span><br><span><strong>Location: Abu Dhabi</strong></span></p><br><p><br><strong>Role Purpose:</strong><br><span><span>Monitoring and reporting of transactions risk aspects from Issuer/acquirer/E-Channels point of view. The job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants for the same.</span></span></p><br><p><span><span>Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Head of Card Fraud on all cases, set-up of cardholders’ dispute, E-Channels customers, and merchant unauthorized transactions for resolution purpose.</span></span><br> <br><strong>Key Accountabilities of the role </strong><br><span><span>Fraud Monitoring 24/7 for the below-mentioned channels:</span></span></p><br><ol><li><p><span><span>E-Channel Transactions Monitoring:</span></span></p><br><ul><li><p><span><span>ADIB Retail Internet Banking Transactions Monitoring.</span></span></p><br></li><li><p><span><span>ADIB Retail Mobile Banking Transactions Monitoring.</span></span></p><br></li><li><p><span><span>ADIB WBG/BBD Internet Banking Transactions Monitoring.</span></span></p><br></li><li><p><span><span>ADIB WBG/BBD Mobile Banking Transactions Monitoring.</span></span></p><br></li><li><p><span><span>ADIB IVR Transactions Monitoring.</span></span></p><br></li><li><p><span><span>ADIB WhatsApp Transactions Monitoring.</span></span></p><br></li><li><p><span><span>ADIB Wallet Transactions Monitoring.</span></span></p><br></li><li><p><span><span>Other Channels Aani Transactions Monitoring</span></span></p><br></li></ul></li><li><p><span><span>Debit & Cover Card Monitoring:</span></span></p><br><ul><li><p><span><span>Compromised Card Transactions Monitoring.</span></span></p><br></li><li><p><span><span>Social Engineering Transactions Monitoring.</span></span></p><br></li><li><p><span><span>Base II Transactions Monitoring.</span></span></p><br></li><li><p><span><span>Hold Transaction Monitoring.</span></span></p><br></li><li><p><span><span>VVIP Customer Card Authorization Monitoring</span></span></p><br></li></ul></li></ol><ol><li><p><span><span>Monitor real time queues 24/7 and identify high risk transactions within the business portfolio using the Fraud Monitoring Tools.</span></span></p><br></li><li><p><span><span>Attending Incoming/Outgoing customers calls for investigation/Transaction Confirmation.</span></span></p><br></li><li><p><span><span>Log Confirmed Fraud Cases in GRC as an incident with Fraud Details. </span></span></p><br></li><li><p><span><span>Create card replacement requests on system as a manual process.</span></span></p><br></li><li><p><span><span>Collect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase)</span></span></p><br></li><li><p><span><span>Liaison with branches / divisions / Departments / member / Scheme & International financial institution for transaction confirmation and suspected fraud activities.</span></span></p><br></li><li><p><span><span>Clear all the Cases which alerted in Fraud monitoring Tool.</span></span></p><br></li><li><p><span><span>Review card scheme alerts & take action by Block/Replace cards.</span></span></p><br></li><li><p><span><span>Using Multiple systems to provide the Correct information to the customer & proper initial fraud investigation. </span></span></p><br></li><li><p><span><span>Review Documents received from Chargeback to identify customer involvement if any.</span></span></p><br></li><li><p><span><span>Follow up with customers for (missing documents / temporary block cards/Channel) by calling, sending SMS & email.</span></span></p><br></li><li><p><span><span>Prepare Write off memo for Fraud cases with Losses for refunding the amount to be approved by TL and Head of fraud.</span></span></p><br></li><li><p><span><span>Daily GL Account checking.</span></span></p><br></li><li><p><span><span>Update Unit tracking activities.</span></span></p><br></li><li><p><span><span>Coordinating with other Card Center Units for card deliveries as per customer’s requirement, arranging bullet service for any urgent delivery of card.</span></span></p><br></li><li><p><span><span>Review manual transactions report for channels transactions to identify any missed fraud. </span></span></p><br></li><li><p><span><span>Review all transactions blocked by VRM/FRM & take action if needed.</span></span></p><br></li><li><p><span><span>Using manual reports to monitor transactions which is not coming in Fraud monitoring tools.</span></span></p><br></li><li><p><span><span>Extracting and Reviewing Hold Transactions and block Card/Channel/Account if needed.</span></span></p><br></li><li><p><span><span>update cases details in relevant sheets for tracking purposes.</span></span></p><br></li><li><p><span><span>Resolve queued transactions within the service level agreements to reduce potential revenue losses. </span></span></p><br></li><li><p><span><span>Interact with banks and Merchants to validate information and to confirm or cancel authorizations. </span></span></p><br></li><li><p><span><span>Updating the tracking sheet for database of channels monitored to create MIS.</span></span></p><br></li><li><p><span><span>Review VRM/FRM transactions & blocked or suspected transactions.</span></span></p><br></li><li><p><span><span>Contact customers to investigate Fraudulent activities or confirmation</span></span></p><br></li><li><p><span><span>Communicate and share with stakeholders’ new fraud Trends</span></span></p><br></li><li><p><span><span>Block all E-channels mobile banking, Cards, Internet banking etc. to mitigate the risk.</span></span></p><br></li><li><p><span><span>liaise with call Centre to assist customer filling disputes & replacement</span></span></p><br></li><li><p><span><span>Respond to emails & queries raised by other teams</span></span></p><br></li><li><p><span><span>Send stop payments request to beneficiary banks</span></span></p><br></li><li><p><span><span>Mule A/c Blocking and Control implementation recommendation.</span></span></p><br></li></ol><p><span><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></span></p><br><ul><li><p><span><span>Graduate.</span></span></p><br></li><li><p><span><span>Good English communication skills. (Spoken & written).</span></span></p><br></li><li><p><span><span>Good knowledge of Card, Digital Channels and merchant acquiring.</span></span></p><br></li><li><p><span><span>Good knowledge of type of e-commerce, payments technology & financial crime.</span></span></p><br></li><li><p><span><span>Strong Analytical & Investigation Skills.</span></span></p><br></li><li><p><span><span>Self-correspondence ability.</span></span></p><br></li></ul><p><span><strong>Previous experience required (if any)</strong></span></p><br><ul><li><p><span><span>At least 2+ years’ experience of operational activities in a large organization.</span></span></p><br></li><li><p><span><span>At least 2+ years’ experience of fraud prevention and investigation in a Risk Management.</span></span></p><br></li><li><p><span><span>At least 1+ years’ experience of any Enterprise Fraud Management Systems.</span></span></p><br></li></ul><br> </div>
Acesoft Labs (India) Pvt Ltd
UAE - Dubai
<p>Job Description – Cybersecurity Engineer</p><p>Position</p><p><strong>Cybersecurity Engineer / Cybersecurity Specialist</strong></p><p>Experience</p><p><strong>4–8 Years</strong></p><p>Location</p><p><strong>UAE – Dubai / Abu Dhabi</strong></p><p>Employment Type</p><p>Full-Time / Contract</p><p>Work Mode</p><p>Onsite / Hybrid – As per client requirement</p><p>Role Overview</p><p>We are looking for an experienced <strong>Cybersecurity Engineer</strong> to design, implement, monitor, and maintain security solutions across enterprise IT environments.</p><p>The ideal candidate should have strong hands-on experience in <strong>security operations, threat detection, vulnerability management, SIEM, endpoint security, identity and access management, and cloud security</strong>. Experience working with enterprise and cloud environments will be highly preferred.</p><p>Key Responsibilities</p><ul><li><p>Design, implement, and maintain enterprise cybersecurity solutions.</p></li><li><p>Monitor security events and identify potential security threats and vulnerabilities.</p></li><li><p>Investigate security incidents and perform <strong>root-cause analysis</strong>.</p></li><li><p>Configure and manage <strong>SIEM, EDR/XDR, IDS/IPS, firewalls, and security monitoring tools</strong>.</p></li><li><p>Develop and maintain security monitoring and threat-detection rules.</p></li><li><p>Perform vulnerability assessments and coordinate remediation activities.</p></li><li><p>Support incident response, threat hunting, and security investigations.</p></li><li><p>Implement security controls across <strong>AWS, Azure, or GCP</strong> environments.</p></li><li><p>Work with IAM teams to implement secure authentication, authorization, and access controls.</p></li><li><p>Support <strong>Zero Trust</strong> security initiatives.</p></li><li><p>Conduct security assessments of applications, infrastructure, networks, and cloud environments.</p></li><li><p>Work with IT and engineering teams to integrate security into development and deployment processes.</p></li><li><p>Participate in security audits, compliance assessments, and risk-management activities.</p></li><li><p>Prepare security reports, dashboards, and incident documentation.</p></li><li><p>Stay updated on emerging cybersecurity threats, vulnerabilities, attack techniques, and security technologies.</p></li></ul><p>Mandatory Skills</p><ul><li><p><strong>4–8 years of experience in Cybersecurity / Information Security.</strong></p></li><li><p>Strong understanding of cybersecurity principles and enterprise security architecture.</p></li><li><p>Hands-on experience with <strong>SIEM platforms</strong> such as Microsoft Sentinel, Splunk, QRadar, or equivalent.</p></li><li><p>Experience with <strong>EDR/XDR</strong> solutions.</p></li><li><p>Knowledge of network security, firewalls, IDS/IPS, VPN, and endpoint security.</p></li><li><p>Experience with <strong>Vulnerability Management</strong>.</p></li><li><p>Knowledge of security incident investigation and response.</p></li><li><p>Good understanding of <strong>IAM, SSO, MFA, RBAC, and privileged access management</strong>.</p></li><li><p>Experience with at least one major cloud platform – <strong>Azure, AWS, or GCP</strong>.</p></li><li><p>Good understanding of security frameworks such as <strong>NIST, ISO 27001, CIS, or SOC 2</strong>.</p></li><li><p>Strong knowledge of TCP/IP, DNS, HTTP/HTTPS, network protocols, and common attack vectors.</p></li><li><p>Good scripting knowledge using <strong>Python, PowerShell, or Bash</strong> is preferred.</p></li></ul><p>Cloud Security</p><p>Candidates should ideally have experience with:</p><p>Azure</p><ul><li><p>Microsoft Defender</p></li><li><p>Microsoft Sentinel</p></li><li><p>Entra ID</p></li><li><p>Azure Security Center</p></li><li><p>Azure Key Vault</p></li><li><p>Microsoft Purview</p></li></ul><p>AWS</p><ul><li><p>AWS IAM</p></li><li><p>GuardDuty</p></li><li><p>Security Hub</p></li><li><p>CloudTrail</p></li><li><p>KMS</p></li><li><p>AWS WAF</p></li></ul><p>GCP</p><ul><li><p>Cloud IAM</p></li><li><p>Security Command Center</p></li><li><p>Cloud Logging</p></li><li><p>Cloud KMS</p></li></ul><p>Good-to-Have Skills</p><ul><li><p><strong>Zero Trust Architecture</strong></p></li><li><p>Cloud Security Posture Management (CSPM)</p></li><li><p>Identity Threat Detection and Response</p></li><li><p>Privileged Access Management (PAM)</p></li><li><p>Security Orchestration, Automation and Response (SOAR)</p></li><li><p>Threat Intelligence</p></li><li><p>Threat Hunting</p></li><li><p>Application Security</p></li><li><p>DevSecOps</p></li><li><p>Container Security</p></li><li><p>Kubernetes Security</p></li><li><p>Data Loss Prevention (DLP)</p></li><li><p>Security Automation</p></li><li><p>AI/ML security</p></li></ul><p>Certifications – Preferred</p><p>One or more of the following certifications would be an advantage:</p><ul><li><p>CISSP</p></li><li><p>CISM</p></li><li><p>CEH</p></li><li><p>Security+</p></li><li><p>CCSP</p></li><li><p>OSCP</p></li><li><p>Microsoft Security certifications</p></li><li><p>AWS Security Specialty</p></li><li><p>GIAC certifications</p></li></ul><p>Preferred Technology Stack</p><p><strong>SIEM:</strong> Microsoft Sentinel / Splunk / IBM QRadar</p><p><strong>EDR/XDR:</strong> Microsoft Defender / CrowdStrike / SentinelOne</p><p><strong>IAM:</strong> Microsoft Entra ID / Okta / CyberArk</p><p><strong>Cloud:</strong> Azure / AWS / GCP</p><p><strong>Network Security:</strong> Palo Alto / Fortinet / Cisco / Check Point</p><p><strong>Automation:</strong> Python / PowerShell / Bash</p><p>Candidate Profile</p><p>The ideal candidate should:</p><ul><li><p>Possess strong analytical and problem-solving skills.</p></li><li><p>Have excellent incident investigation and troubleshooting capabilities.</p></li><li><p>Be able to identify and respond to evolving cyber threats.</p></li><li><p>Understand enterprise security architecture and risk management.</p></li><li><p>Have strong communication and stakeholder-management skills.</p></li><li><p>Be comfortable working in a fast-paced and highly security-conscious environment.</p></li><li><p>Be willing to participate in on-call / incident-response activities when required.</p></li></ul><p>Education</p><p>Bachelor's or Master's degree in <strong>Computer Science, Information Technology, Cybersecurity, Engineering, or a related discipline</strong>.</p><p>Relevant Job Titles for Sourcing</p><ul><li><p>Cybersecurity Engineer</p></li><li><p>Cyber Security Analyst</p></li><li><p>Information Security Engineer</p></li><li><p>Security Engineer</p></li><li><p>Cloud Security Engineer</p></li><li><p>SOC Engineer</p></li><li><p>SOC Analyst</p></li><li><p>Security Operations Engineer</p></li><li><p>Cybersecurity Specialist</p></li><li><p>Information Security Specialist</p></li><li><p>IAM Security Engineer</p></li><li><p>Security Architect</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Relevant Job Titles for Sourcing</p><ul><li><p>Data Engineer</p></li><li><p>Senior Data Engineer</p></li><li><p>PySpark Developer</p></li><li><p>PySpark Data Engineer</p></li><li><p>Databricks Data Engineer</p></li><li><p>Big Data Engineer</p></li><li><p>Cloud Data Engineer</p></li><li><p>Data Platform Engineer</p></li><li><p>ETL Developer</p></li><li><p>Data Engineering Specialist</p></li></ul>
UAE - Dubai
<p>NOC Team Lead – IT Operations</p><p><br></p><p><strong>Location:</strong> UAE</p><p><strong>Employment Type:</strong> Full-time</p><p><strong>Experience:</strong> 4–7 years in NOC or IT operations, including at least 2 years in a team lead or supervisory role</p><p><strong>Salary:</strong> AED 17,000 per month, all-inclusive without family benefits</p><p><strong>Work Schedule:</strong> 24/7 operations, including rotating shifts and on-call support</p><p><br></p><p><strong>Role Overview</strong></p><p>We are seeking an experienced NOC Team Lead to oversee Level 1 monitoring, incident response, and operational coordination across enterprise applications, networks, security, infrastructure, and end-user systems.</p><p>The successful candidate will lead and develop the L1 support team, maintain service level agreement (SLA) compliance, coordinate major incidents, and ensure effective escalation to L2/L3 support teams. This role combines team leadership with hands-on technical support during peak workloads, critical incidents, and operational escalations.</p><p>Key Responsibilities</p><p><br></p><p><strong>Team Leadership & Shift Operations</strong></p><ul><li>Lead, mentor, and coach L1 NOC engineers to meet service quality and performance targets.</li><li>Coordinate shift activities, workload allocation, and handovers to maintain uninterrupted 24/7 coverage.</li><li>Provide technical guidance on alert investigation, initial troubleshooting, incident prioritization, and escalation.</li><li>Identify training needs and deliver coaching, knowledge-sharing sessions, and operational training.</li></ul><p><br></p><p><strong>Monitoring & First-Line Support</strong></p><ul><li>Oversee real-time monitoring of applications, networks, infrastructure, and endpoints using SolarWinds, Dynatrace, and Nexthink.</li><li>Ensure alerts are promptly validated, investigated, and recorded in ServiceNow.</li><li>Confirm incidents are accurately categorized and prioritized according to business impact and urgency.</li><li>Perform hands-on L1 troubleshooting and support when operational requirements demand.</li><li>Coordinate timely escalations to L2/L3 teams with clear troubleshooting evidence and supporting documentation.</li></ul><p><br></p><p><strong>Incident & Major Incident Management</strong></p><ul><li>Oversee the incident lifecycle from detection and logging through investigation, service restoration, and closure.</li><li>Monitor ServiceNow queues to maintain response and resolution SLAs.</li><li>Lead major incident coordination, engaging the appropriate technical teams and driving actions toward service restoration.</li><li>Maintain regular stakeholder updates covering business impact, investigation progress, and recovery status.</li><li>Confirm service restoration with relevant teams before incident closure.</li><li>Conduct post-incident reviews and coordinate follow-up actions with Problem and Change Management teams.</li></ul><p><br></p><p><strong>Reporting & Service Improvement</strong></p><ul><li>Prepare daily, weekly, and monthly reports on incident volumes, SLA performance, recurring issues, and team productivity.</li><li>Identify operational trends, process gaps, and opportunities to improve response times and service quality.</li><li>Work with technical teams to address recurring incidents and support root-cause investigations.</li><li>Maintain compliance with incident management procedures and documentation standards.</li></ul><p><br></p><p><strong>Knowledge Management & Stakeholder Coordination</strong></p><ul><li>Maintain standard operating procedures, troubleshooting guides, escalation matrices, and knowledge base articles.</li><li>Ensure incident records clearly document investigation activities, resolution steps, and handover details.</li><li>Coordinate with application, infrastructure, network, security, and development teams to resolve service issues.</li><li>Manage operational escalations and communicate effectively with users, technical teams, and management.</li></ul><p><br></p><p><strong>Required Qualifications & Experience</strong></p><ul><li>4–7 years of experience in NOC operations, IT operations, or enterprise technical support.</li><li>At least 2 years of experience leading or supervising a technical support or NOC team.</li><li>Hands-on experience with SolarWinds, Dynatrace, Nexthink, and ServiceNow.</li><li>Solid understanding of enterprise IT infrastructure, applications, networks, and end-user systems.</li><li>Practical experience in incident management, major incident coordination, escalation handling, and SLA monitoring.</li><li>Strong troubleshooting, prioritization, decision-making, and team leadership skills.</li><li>Excellent communication skills, including the ability to provide clear updates during critical incidents.</li><li>Willingness to work rotating shifts and participate in on-call support within a 24/7 environment.</li></ul><p><br></p><p><strong>Preferred Qualifications</strong></p><ul><li>ITIL Foundation, CompTIA Network+, or equivalent relevant certification.</li><li>Previous experience supporting business-critical services in a 24/7 environment.</li><li>Familiarity with Problem Management, Change Management, post-incident reviews, and continuous service improvement.</li></ul><p><br></p><p><strong>LinkedIn Skills</strong></p><p>Network Operations Center (NOC) / IT Operations / Team Leadership / Incident Management / Major Incident Management / ServiceNow / SolarWinds / Dynatrace / Nexthink / IT Service Management</p>
UAE - Ras Al Khaimah
<strong>Job Description<br><br></strong>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br><strong>About The Position<br><br></strong>Wynn Al Marjan Island is currently seeking an <strong>Application Support Analyst</strong> to join our <strong>IT Administration Team.<br><br></strong><strong>Responsibilities<br><br></strong>The primary duties and responsibilities of this role are:<br><br><ul><li> Provide on-call support for business process owners </li><li> Oversee problem management process to ensure maximum system uptime </li><li> Communicate regularly with business owners about service-related issues </li><li> Work hands-on to ensure incidents and service outages are resolved in a timely manner </li><li> Perform level 3 technical troubleshooting for all assigned services </li><li> Collaborate with development, first- and second-level support, and engineering teams to design and refine processes, procedures, and delivery mechanisms </li><li> Coordinate activities related to minor technology projects for an assigned business unit </li><li> Monitor maintenance activities, ensuring the quality and integrity of the systems </li><li> Understand how to leverage applications for competitive advantage </li><li> Oversee all aspects of assigned services, from the systems used to access each service to the back-end servers, and collaborate with multiple IT departments to maintain the required system uptime </li><li> Proactive communication with business owners regarding all aspects of their technology requests </li><li> Participate in testing basic system functionality before handing the system over to the business for further testing </li><li> Coordinate activities related to minor project deliverables </li><li> Create and maintain support documentation </li><li> Ensure that system and issue documentation is available, accurate, and up to date </li><li> Assist users in gathering and documenting requirements </li><li> On-call system support as necessary </li><li> Participate in lab tests and simulations to identify problems and test fixes, patches, and upgrades </li><li> Assist in project management activities, including task tracking, timeline monitoring, and status reporting. <br><br></li></ul><strong>About You<br><br></strong>The ideal candidate for this position will have the following experience and qualifications:<br><br><ul><li> Hands-on experience supporting Windows-based enterprise application environments </li><li> Knowledge of Windows Server environments, IIS, and SQL Server </li><li> Skilled at managing multiple priorities </li><li> Ability to resolve problems quickly and thoroughly </li><li> Demonstrated ability to gather requirements and perform analysis </li><li> Excellent verbal and written communication skills, with a strong team orientation </li><li> Demonstrated ability to lead, follow direction, and collaborate effectively </li><li> Demonstrated ability to work independently with minimal supervision </li><li> A team player </li><li> A desire to learn </li><li> A bachelor’s degree in computer science, business administration, engineering, or a related discipline with an information technology focus is preferred; relevant technology certifications are an advantage </li><li> Two to four years of progressively responsible, broad-based information systems and business experience is preferred. Experience in software support, including application troubleshooting and testing, is highly desirable, ideally combined with two or more years of customer service experience </li><li> At least one year of business-unit experience, with a demonstrated sensitivity and commitment to solving business problems </li><li> Strong communication and customer service skills </li><li> Strong technical skills, including knowledge of application development and support methodologies <br><br></li></ul><strong>About Wynn Al Marjan Island’s Benefits<br><br></strong>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
UAE - Abu Dhabi
<strong><strong>Job Req ID: 28658<br><br></strong></strong><strong>About Supermicro<br><br></strong>Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.<br><br><strong>Job Summary<br><br></strong>Supermicro Computer is looking for Senior Sales Manager with knowledge of the market and experience, who is able to deal with extensive customer, complex enquiries and sales leads. This role will take responsibility for the new engagement and sales growth of SI/CSP customers in Middle East & North Africa, as well as looking managing existing customer accounts. Focused on sales growth and the winning of new business, the candidate will be required to work collaboratively with internal teams to ensure targets for sales and growth are met. The ideal candidate will have extensive experience in the hardware industry and good knowledge of the Middle Eastern & North African markets where you will work as a sales manager to drive engagement and profitability. Additionally, candidate needs to be self-driven, results-oriented with a positive outlook, and have a clear focus on high quality and business profit.<br><br><strong>Essential Duties And Responsibilities<br><br></strong><ul><li>Supporting the sales operation to ensure excellent customer experience and generate revenue.</li><li>Find, develop and manage multiple key accounts.</li><li>Working with multiple customers and Account Managers across MENA.</li><li>Managing the full sales cycles including orders to ensure a smooth operation.</li><li>Working with customers and sales to submit accurate internal forecasts.</li><li>Understanding, articulating, and selling propositions with your customers.</li><li>Identifying and converting opportunities.</li><li>Identifying and managing sales forecasts for your customers.</li><li>Be able to deal with complex enquiries and sales leads promptly.</li><li>Proactively identifying and mapping to target new business opportunities with System Integrators & CSPs.</li><li>Achieving sales targets and growth.</li><li>Developing appropriate Channel sales strategy.</li><li>Understanding, articulating, and selling product and service propositions.</li><li>Identifying and converting Business Development opportunities across the sector.</li><li>Providing Strategic Reviews (Internal and External).</li><li>Negotiating with stakeholders.</li><li>Understanding the global market to identify future customer and product requirements.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor’s degree in IT and / or business Administration.</li><li>Proven experience of Sales 8+ years in the industry and have the ability to sell and negotiate.</li><li>A consistently high level of quality of work is required to ensure new business opportunities are maximized.</li><li>Have a can-do attitude and be self-motivated with the ability to resolve problems and create solutions.</li><li>Experience of operating both internally and externally.</li><li>Experience of working in a fast paced Sales/Business Development role internationally.</li><li>Initiative and skills in developing, growing and converting business leads and opportunities.</li><li>A consistently high level of quality of work is required to ensure new business opportunities are maximized.</li><li>Strong team player.</li><li>Prior experience selling technology into corporate accounts.</li><li>Demonstrated ability in the following areas: pre-call planning, opportunity qualification and objection handling, call structure and control, time and territory management.</li><li>Strong persuasive and negotiating skills.</li><li>Extremely proactive, highly organized, with proven ability to manage multiple tasks.</li><li>Ability to prioritize tasks.</li><li>Professionalism combined with a passion for creativity.<br><br></li></ul><strong><strong>EEO Statement<br><br></strong></strong>Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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