Call Center Jobs in UAE

<p><strong>TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.</strong> </p> <p><strong>TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.</strong> </p> <p>At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. </p> <p>DHL’s Customer Solutions & Innovations (CSI) is a global dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.  <br> </p> <p><strong>Global Customer Director (d/f/m) - DHL CSI Energy Sector</strong> </p> <ul> <li>CSI Sector / Function: Energy</li> <li>Contract Type: Permanent</li> <li>Employment Type: Full-time</li> <li>Work Mode: Hybrid</li> <li>Location: flexible within EU, the Middle East and the United States</li> <li>Recruiting Contact: CSI Recruiting Team <a href="mailto:recruiting.dpbh@dhl.com">recruiting.dpbh@dhl.com</a></li> </ul> <p><em><strong>We welcome applications from a diverse talent pool. Relocation support will be reviewed individually; however, due to business and immigration considerations, preference is generally given to candidates already residing and authorized to work in the respective region of the role.</strong></em></p> <div> </div> <div> <p>The Global Customer Director (d/f/m) plays a key role within DHL CSI’s Energy sector, supporting an industry that is undergoing significant transformation while continuing to evolve in a rapidly changing global environment. Building on DHL’s proven track record in the sector, the role strengthens strategic customer partnerships and delivers tailored, safe, compliant, reliable, and innovative logistics solutions that support customers across the energy value chain, including the growing renewable energy landscape.</p> <p>The position is responsible for the global development of two accounts, building customer value through strong relationships and aligned strategies that further DHL’s existing partnerships and drive sustained profitable growth. Acting as a trusted partner to the customer and a key commercial leader within DHL, the role translates customer needs into long-term business opportunities, coordinates cross-divisional engagement, and helps deliver efficient, future-ready supply chain solutions. </p> <p><strong>What’s your role:</strong></p>   <ul> <li><strong>Strategic Customer Engagement & Planning</strong></li> <ul> <li>Lead strategic customer dialogues with global decision-makers to identify customers' business objectives, supply chain requirements & challenges</li> <li>Create future opportunities by translating customer needs & business trends into potential solutions</li> <li>Link senior DHL executives with account counterparts at board or senior management level</li> </ul> <li>  <strong>Relationship & Opportunity Development</strong></li> <ul> <li>Position yourself as a strategic resource in a way that senior customer management seeks advice on high-impact topics</li> <li>Proactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilities</li> <li>Manage the renewal agenda in a proactive manner at a global and regional level</li> </ul> <li>  <strong>Preparing, Winning & Implementing the Deal</strong></li> <ul> <li>Create and present high complexity solutions to customer demonstrating clear business & solution fit</li> <li>Ensure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI</li> <li>Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer</li> </ul> <li>  <strong>Service Management & Account Maintenance</strong></li> <ul> <li>Act as key contact for customer and channel the communication to  account teams and DHL internal functions</li> <li>Support effective Customer Satisfaction Survey (CSS) process & drive follow-up activities to increase customer satisfaction year-on-year</li> </ul> <li>  <strong>Strategic Thinking & Targeting</strong></li> <ul> <li>Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the same</li> <li>Proactively identify best fit opportunities for DHL across regions/products/solution</li> </ul> <li>  <strong>Selling & Influencing</strong></li> <ul> <li>Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledge</li> <li>Develop proposals that adhere to internal guidelines & commercial standards          </li> <li>Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporate knowledge of competitors’ position</li> </ul> <li>  <strong>Developing Commercially Viable & Innovative Solutions</strong></li> <ul> <li>Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisions</li> <li>Engage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and external                        </li> <li>Understand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment</li> </ul> <li>  <strong>Working Across the Business</strong></li> <ul> <li>Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale</li> <li>Involve relevant CSI & divisional key stakeholders & secure buy-in & support for CDP, solution offering and implementation</li> </ul> </ul>   </div> <div> <p><strong>What we’re Looking For:</strong> </p> <ul> <li><strong>Industry Expertise</strong>: 10–12 years of experience in the logistics industry, service industry, Energy sector, or working directly with strategic customers, including extensive knowledge of logistics requirements within the Renewable Energy industry.</li> <li><strong>Commercial Leadership Experience:</strong> 7–10 years of commercial management experience with a demonstrated ability to drive growth, manage strategic accounts, and deliver commercially successful customer outcomes.</li> <li><strong>DHL & Global Business Experience</strong>: Minimum 5 years of experience working with one or more DHL divisions within a regional or global environment.</li> <li><strong>Consultative Selling at Executive Level:</strong> At least 5 years of experience in consultative selling and influencing board-level stakeholders within international organizations.</li> <li><strong>Solution Design & Operational Excellence:</strong> Experience in solution design, operations, performance management, and project management, with the ability to translate customer requirements into value-adding solutions.</li> <li><strong>Analytical & Strategic Thinking:</strong> Excellent analytical and problem-solving skills combined with a structured work approach and strong commercial judgment.</li> <li><strong>Communication & Executive Presence:</strong> Excellent presentation and facilitation skills with the ability to engage, influence, and lead discussions at board and senior management level.</li> <li><strong>Leadership & Collaboration:</strong> Ability to lead and influence without formal authority, work independently and collaboratively, and manage virtual teams across global locations.</li> <li><strong>International Mindset & Adaptability:</strong> International exposure and cultural sensitivity, willingness to undertake extensive international travel, and the ability to perform effectively in changing and uncertain environments.</li> <li><strong>Education & Language Skills:</strong> University degree in Business, Logistics, or a related field; excellent business English communication and writing skills are required; business fluent Arabic language skills are beneficial</li> </ul>   <p><strong>What’s in it for you:</strong></p>   <ul> <li><strong>Lead Two of DHL’s Most Strategic Energy Accounts:</strong> Take ownership of the relationship and growth agenda for two globally significant customers within DHL’s Energy sector portfolio.</li> <li><strong>Influence at Executive & Board Level: </strong>Build trusted relationships with senior decision-makers and engage directly with customer leadership, shaping strategic discussions and long-term partnership development.</li> <li><strong>Drive Global Growth & Cross-Divisional Collaboration: </strong>Work across DHL’s regions and business units to identify opportunities, develop integrated solutions, and create tangible commercial impact on a global scale.</li> <li><strong>Shape Innovative Logistics Solutions:</strong> Partner with customers and internal experts to design forward-looking, value-driven supply chain solutions that address complex business challenges.</li> <li><strong>Be Part of THE Logistics Company for the World:</strong> Leverage DHL’s global reach, sector expertise, and collaborative culture while contributing to the success of some of the world’s most important energy customers. </li> </ul> <br> <p><strong>Interested in this opportunity?</strong></p> <p>Find out more about us on <a href="https://connect.dpdhl.com/content/page/5f55042a275f261ad9b7c589">SmartConnect</a> and learn how CSI is <a href="https://www.dhl.com/de-en/home/innovation-in-logistics.html">driving innovation in logistics</a> and dive into <a href="https://www.dhl.com/at-en/home/specialized-industry-capabilities.html">DHL Specialized Industry Capabilities</a>.</p> <p><br>If you have any questions regarding the job, please feel free to reach out to recruiting.dpbh@dhl.com. Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).</p> <p>Apply now! We are looking forward to your application!</p> <br> <p>As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.</p> <p><strong>We are looking forward to your application.</strong></p> <p><strong>CONNECTING PEOPLE. IMPROVING LIVES.</strong></p> </div>

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>You are the ultimate problem-solver at the heart of our Payroll teams. Sitting at the intersection of product, engineering, operations, and Go-To-Market (GTM), you own the end-to-end operational lifecycle across 10+ product teams.<br><br>This is an owner role that demands resourcefulness, the ability to juggle competing demands, and the discipline to know the difference between moving paperwork and actually solving problems. You will take total accountability for complex challenges, driving them from initial friction to final resolution. Operating autonomously across global time zones, you are the crucial connective tissue that ensures what our customers need is exactly what our engineers build.<br><br>If you thrive in high-velocity environments, love distilling chaos into clarity, and have a relentless bias for action, this is the role for you.<br><br>What You'll Do<br><br>Own the product signal end-to-end: Transform raw feedback and friction from operations and customers into clear, prioritized, and actionable insights for Product Managers. You uncover what truly matters, validate the "why," and drive the prioritization of impactful solutions. Orchestrate global execution: You are the critical connector between distributed Product, Engineering, and GTM teams. When PMs and engineers are in different time zones, you step in to scope work, answer questions, unblock decisions, and maintain momentum. You also ensure GTM teams are fully equipped to launch, sell, and support what ships. Be the ultimate problem-solver: When a process breaks or a product stalls, you don't just hand it off and disappear. You dig deep to uncover the root cause - whether it’s a product gap, a documentation issue, or a systemic limitation - and you own the solution from discovery to implementation. Navigate and simplify complexity: You will manage competing demands coming from all directions. You excel at taking that volume, structuring the details, prioritizing ruthlessly, and taking decisive action. You don't wait for permission to move; you make informed calls and drive progress.<br><br>What We're Looking For<br><br>4+ years of experience in fast-paced, high-scale environments (Series A/B/C startups or equivalent-pace tech organizations), with a proven track record of moving quickly and juggling competing priorities. End-to-end ownership mentality: You have successfully operated in the space between product and ops. You can translate the distinct languages and priorities of different teams, and you know how to separate true product signals from operational noise. Relentless resourcefulness: When you hit a roadblock, you find a way around it. You are highly comfortable context-switching between a customer escalation, an engineering sync, and deep-dive data analysis. Autonomous decision-making: You are a natural problem-solver who can dig into complex issues, form a strong point of view, and make the right calls. You know exactly what is yours to decide and what requires escalation. Data-driven approach: You possess a strong analytical foundation. You can pull your own data, extract meaningful insights, and use them to drive product enhancements and prioritization. You are highly comfortable with spreadsheets, dashboards, and core operational analytics. Precision communication: You write and speak with clarity and impact. You easily adapt your communication style depending on whether you are talking to engineers, PMs, customers, or leadership. Sharp product sense: You deeply understand how software is built and shipped. While you don't need to be a PM, you understand what is technically possible, how to accurately answer scoping questions, and how to spot when an initiative is off-track.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>You are the ultimate problem-solver at the heart of our Payroll teams. Sitting at the intersection of product, engineering, operations, and Go-To-Market (GTM), you own the end-to-end operational lifecycle across some of our most critical product teams<br><br>This is an owner role that demands resourcefulness, the ability to juggle competing demands, and the discipline to know the difference between moving paperwork and actually solving problems. You will take total accountability for complex challenges, driving them from initial friction to final resolution. Operating autonomously across global time zones, you are the crucial connective tissue that ensures what our customers need is exactly what our engineers build.<br><br>If you thrive in high-velocity environments, love distilling chaos into clarity, and have a relentless bias for action, this is the role for you.<br><br>What You'll Do<br><br>Own the product signal end-to-end: Transform raw feedback and friction from operations and customers into clear, prioritized, and actionable insights for Product Managers. You uncover what truly matters, validate the "why," and drive the prioritization of impactful solutions. Orchestrate global execution: You are the critical connector between distributed Product, Engineering, and GTM teams. When PMs and engineers are in different time zones, you step in to scope work, answer questions, unblock decisions, and maintain momentum. You also ensure GTM teams are fully equipped to launch, sell, and support what ships. Be the ultimate problem-solver: When a process breaks or a product stalls, you don't just hand it off and disappear. You dig deep to uncover the root cause - whether it’s a product gap, a documentation issue, or a systemic limitation - and you own the solution from discovery to implementation. Navigate and simplify complexity: You will manage competing demands coming from all directions. You excel at taking that volume, structuring the details, prioritizing ruthlessly, and taking decisive action. You don't wait for permission to move; you make informed calls and drive progress.<br><br>What We're Looking For<br><br>4+ years of experience in fast-paced, high-scale environments (Series A/B/C startups or equivalent-pace tech organizations), with a proven track record of moving quickly and juggling competing priorities. End-to-end ownership mentality: You have successfully operated in the space between product and ops. You can translate the distinct languages and priorities of different teams, and you know how to separate true product signals from operational noise. Relentless resourcefulness: When you hit a roadblock, you find a way around it. You are highly comfortable context-switching between a customer escalation, an engineering sync, and deep-dive data analysis. Autonomous decision-making: You are a natural problem-solver who can dig into complex issues, form a strong point of view, and make the right calls. You know exactly what is yours to decide and what requires escalation. Data-driven approach: You possess a strong analytical foundation. You can pull your own data, extract meaningful insights, and use them to drive product enhancements and prioritization. You are highly comfortable with spreadsheets, dashboards, and core operational analytics. Precision communication: You write and speak with clarity and impact. You easily adapt your communication style depending on whether you are talking to engineers, PMs, customers, or leadership. Sharp product sense: You deeply understand how software is built and shipped. While you don't need to be a PM, you understand what is technically possible, how to accurately answer scoping questions, and how to spot when an initiative is off-track.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p><span>Emirates Engineering is one of the world's most technologically advanced aircraft maintenance facilities.</span></p><br><br><p><span>We are GCAA CAR V approved, and support the world’s largest fleet of Airbus and Boeing aircraft, operated by Emirates. We also support the fleets of thirty other airlines through third-party maintenance contracts.</span></p><br><br><p><span>Our exceptional team sets industry benchmarks. All Emirates Engineering personnel are fully qualified at all levels. They manage and implement all aspects of maintenance, engineering, quality, planning and logistics.</span></p><br><br><p><span>Our diligence is uncompromising, our commitment to quality and superior levels of safety is unwavering. And this has established our reputation for world-leading aircraft maintenance.</span></p><br><br><p><span>As Production Planning Officer you will plan, execute and deliver the materials co-ordination, estimation, work pack preparation, closure and workshop planning within the aircraft maintenance organisation. To assist the Production Planning Engineers in the delivery of their role and support the Production team in the execution of maintenance. Ensure all activities are delivered to the highest standards of airworthiness, safety and quality compliance.</span></p><br><br><p><span>In this role you will: </span></p><br><br><ul><li>Provide supervision, training and guidance to any reporting team members.</li><li>Act as deputy for immediate supervisor when required.</li><li>Participate in projects to continuously improve the Production Planning Service.</li><li>Co-ordinate with internal and External Stakeholders as required to ensure the pre-draw is delivered before A/C input, including mod kits on the dates agreed with the production team.</li><li>Provide recommendations on task withdrawal based on part non-availability and lead times which do not support the check workflow.</li><li>Review all materials requests for the ongoing check to see if there is stock available and coordinate delivery based on order priority. Monitor for duplicate requests and cancel/adjust as required. Determine the best solution for all materials shortages. Coordinate with Material Organization/FTM on Part Basic set-up.</li><li>Co-ordinate all Ship Shop Ship(S/S/S), Tasks 2 and repair orders to ensure they will be returned to the aircraft in accordance with the required dates per the workflow plan or substitute parts are sourced.</li><li>Ensure all S/S/S or tasks 2 parts are dispatched with all required information listed.</li><li>Ensure all relevant stake holders are kept updated on the materials status for the check, especially any items which may impact on the workflow of the input.</li><li>Provide appropriate daily reports to the Production Planning Engineers and production teams.</li><li>Monitor the actual material issues the Check Budget and provide feedback to the production team on opportunities to reduce the materials cost including working with the production team to return unused parts.</li><li>Coordinate the Robbery activity for assigned events, ensuring robbery messages are sent and robbed parts are processed through the virtual robbery store to control R Class costs.</li><li>Co-ordinate all materials related closure actions at the end of each input including:<br>a. DBNU clean-up and feedback to the planning organisation for future DBNU reduction.<br>b.Review the materials spend in terms of parts, quantity &amp; cost at the end of each input and provide recommendations on future stock levels, contingency spares orders and unusual order patterns.</li><li>Deliver and supervise the check work package preparation and compilation process for assigned events, from handover of a package by CAMO to the handover of it to the production team. Continuously update the work pack as supplements are added or tasks withdrawn.</li><li>Conduct technical review of the tasks which could be called up by Maintenance Planning to ensure the following is identified: task intent, special requirements (jacking, defueling, repairs, shop input, test flights etc.) dependencies, materials required, tooling required, new supporting task cards required and any other information which will aid the planning process. Ensure all issues identified as part of the technical review process are followed up with the concerned departments and resolved prior to the start of each input</li><li>Ensure segregation of work packages into working zones/trades as per the work flow plan for proper and smooth execution of maintenance input prior to each event. Ensure the work pack is displayed in the production area as required.</li><li>Actively work on DBNU reduction for routine tasks by working with the materials coordinators to identify route causes and do the necessary adjustment to the spares set up on the tasks to ensure DBNU is minimized. Adjust MQs in UM to match the daily plan of tasks.</li><li>Receive and complete audit of all paperwork prior to CRS and ensure it conforms to all EPM and quality requirements. Any paperwork failing audit to be returned to Production for correction and logged for error reporting.</li><li>Complete all IT systems transactions including tasks status tracking in the 145 task tracking system, task card closure and work pack closure in UM. Generate a post check completion report and distribute to all relevant parties and dispatch completed work packs to Technical Records.</li><li>Creation of Maintenance facilitation procedures/tasks as required to support the planned maintenance execution.</li><li>Produce a detailed man-hours (MH) estimate for each assigned event to support the workflow and manpower planning process.</li><li>Highlight first time tasks, tasks with high task &amp; access man-hours, expected defects from historical trend and other tasks impacting production work flow plan as part of the detailed Estimate Report for every check input.</li><li>Keep the estimation database up to date with each new task on Emirates fleet broken down as per task steps, trade wise estimated MH with concurrent task requirements and access panels.</li><li>Perform defect analysis for completed inputs in terms of Non-Routine estimation taking into consideration check type, aircraft type, age, and in service issues to determine technical impact for future layovers.</li><li>Post each completed input produce the man-hour analysis in terms of clocking/ man-hour utilization.</li><li>Review Feedback Discrepancies of Production Planning to support teams/departments of EK Engineering in terms of documentation discrepancies, man-hours, as well as initiating developmental change in AMM and other manuals of related EK Fleet.</li><li>Ensure all the planned work is packaged, segregated into daily activities and provided to production. Ensure visibility of daily workload progress and update WO status to indicate shortages of materials/resources.</li><li>For SSS/Tasks 2, highlight major defects and check timelines to the Workshop Engineer through effective and timely communication.</li><li>Coordinate the addition of PNs to the capability list as required.</li><li>Update and publish daily progress report.</li><li>Monitor open WOs for man-hour/material/work progress and update WO status on a daily basis.</li></ul>Qualification<p><span>To be considered for the role, you should meet the below requirement: </span></p><br><br><p><span>Diploma in Engineering or Aircraft Maintenance / or Basic GCAA Licence / or Degree in Engineering - Bachelors in Engineering (Aeronautical, Mechanical or Electrical)</span></p><br><br><p><span>Diploma or Basic GCAA Licence with 5 years of experience within Aircraft Maintenance or Production Planning at an Airline or 3rd party Maintenance facility preferable in aircraft scheduling, maintenance planning, production planning and/or a related environment.</span></p><br><br><p><span>Or</span></p><br><br><p><span>Degree in Engineering with 3 years of experience within Aircraft Maintenance or Production Planning at an Airline or 3rd party Maintenance facility preferable in aircraft scheduling, maintenance planning, production planning and/or a related environment.</span></p><br><br><p><span>Good understanding of aircraft documentation and records including Aircraft Maintenance Manual (AMM), Illustrated Parts Catalogue (IPC), Work Packages and Maintenance Schedules.</span></p><br><br><p><span>Knowledge of aircraft systems, power plant and components.</span></p><br><br><p><span>Good knowledge of MS Office applications.</span></p><br><br><p><span>Knowledge of Ultramain system.</span></p><br><br><p><span>Familiar with aircraft regulatory requirements and legislation.</span></p><br><br><p><span>Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group.</span></p><br><br><p><span>We’re led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands - in travel, tourism, leisure, aviation, sport and retail - reflect our passion for innovation. We strive for exceptionally high standards in all the products and services we offer and we’ve built an admired global reputation because of it.</span></p><br><br><p><span>Work with us to build exciting brands and progress your career in the Emirates Group.</span></p><br><br>Salary &amp; benefits<p><span>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</span></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.<br><br><p><b>About the role</b></p><br><br><p>The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.</p><br><br><br><p><b>What you will do</b></p><br><br><p>• Monitors the Arrival and Departure of Elite guests.</p><br><br><p>• Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines.</p><br><br><p>• Train the Front Desk team and supervise them in the performance of their duties.</p><br><br><p>• Conduct performance evaluations and discipline employees when needed.</p><br><br><p>• Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.</p><br><br><p>• Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.</p><br><br><p>• Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures.</p><br><br><p>• Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.</p><br><br><p>• Ensure adherence to all credit procedures in the Front Office; review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager.</p><br><br><p>• Review all Paid Outs, Rebates, Petty Cash Reibursements, Direct Billings and other.</p><br><br><p>• Check the cashier’s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.</p><br><br><p>• Inspect guest rooms and tour the hotel during each shift, completing maintenance requests through HotSOS as needed.</p><br><br><p>• Complete evening Housekeeping report and follow up on discrepancies.</p><br><br><p>• Assist other departments as required in resolving problems.</p><br><br><p>• Handle guest problems/complaints and requests, keeping the Front Office Manager well informed as to problems and action taken, using the Glitch Database and other communication (verbal and written).</p><br><br><p>• Act in the absence of senior management in all matters concerning safety, security and well-being of hotel guests, patrons and employees.</p><br><br><p>• Utilize the computer systems in place as well as the telephone switchboard.</p><br><br><p>• Assist in emergency situations as per established procedures.</p><br><br><p>• Coordinate arrivals, departures, billing requirements, extensions, and cancellations with <span><span><span><span><span>sales/catering/reservations</span></span></span></span></span> etc at any time of day.</p><br><br><p>• Ensure room discrepancies are resolved.</p><br><br><p>• Ability to assist PBX, reservations, valet parking, concierge and bell staff when business levels warrant.</p><br><br><p>• Monitors the VIP Elite guest emails and calls.</p><br><br><p>• Works closely with telephone operator to monitor wake up calls are punctual and meets guests for a seamless departure.</p><br><br><p>• Supervises the staff of the entire hotel during the overnight shift. Works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the Front Desk during the overnight shift</p><br><br><p>• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</p><br><br><p>• Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.</p><br><br><p>• Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met.</p><br><br><p>• Handles all guest relocations according to established guidelines.</p><br><br><p>• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.</p><br><br><p>• Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.</p><br><br><p>• Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.</p><br><br><p>• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.</p><br><br><p>• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</p><br><br><p>• Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.</p><br><br><p>• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p><br><br><p>• Works harmoniously and professionally with co-workers and supervisors.</p><br><br><p>• Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with People &amp; Culture.</p><br><br><p>• Assists with responsibilities and duties as required throughout the hotel.</p><br><br><p>• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.</p><br><br><p>• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.</p><br><br><p>• Works closely with Security Staff to handle any guest emergency or safety concerns.</p><br><br><p>• <span>Perform other tasks or projects as assigned by Front Office Manager, Night Manager or Assistant Director of Rooms </span></p><br><br><br><br><p><b>What you bring</b><br>• A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand</p><br><br><p>• An outgoing personality and a can-do approach to an assigned task&nbsp;</p><br><br><p>• High level of understanding and knowledge of Rooms operations</p><br><br><p>• Proficient in English and Arabic (speaking, reading, writing)</p><br><br><p>• Excellent interpersonal, verbal, and written communication skills</p><br><br><p><br> <br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br>• and so much more!</p><br><br><br><p><b>Schedule &amp; Hours:</b></p><br><br><p>• This is a full-time position</p><br><br><br><br><br><br><br> </div>

Job Description<br><br>Aldar Education is seeking an outstanding Manager - Operations & Support Services to support our schools. This is an exciting opportunity for a skilled professional to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.<br><br>Since its inception in 2007 with just 250 students, Aldar Education has grown into a highly sought-after education provider, with more than 25 owned and managed premium and super-premium schools and academies- in partnership with some of the world’s most prestigious institutions including Rugby School, King’s College Wimbledon, and Cranleigh. The Group now serves over 38,000 students through 5,000 educators from more than 100 nationalities to deliver world-class education across a broad range of curricula and learning pathways from nursery through to K12.<br><br>At Aldar Education, our impact goes far beyond the classroom: we are proud to contribute to the UAE’s vision for a sustainable, knowledge-based economy through premium education. With this in mind, we hire educators and industry professionals who not only embody our values and cultural ethos but also bring a genuine passion for education—qualities central to our mission of shaping the leaders of tomorrow.<br><br>If you are passionate about excellence and ready to make a meaningful impact, we invite you to apply and be part of our journey.<br><br>The Senior Manager - Operations will be responsible for advising, implementing and supporting initiatives within their specialist area, and ensure compliance with related internal & external directives and regulations. As a cluster lead, directly supporting a group of Principals and Operations Managers (OM), the Senior Manager will be fully responsible to effectively oversee all Operations, Administration & Support Service-related activities within their cluster and ensure compliance with Aldar Education & ESE policies, procedures, HSE, audit and regulatory directives.<br><br>The incumbent will continuously strive to exceed internal & external customer expectations, capitalizing the economic profit and return on capital investment, while embracing the Aldar Education Core Values. To embody the values, vision and ethos of Aldar Education and assist the department in implementing process and policy which will ensure high quality and successful outcomes.<br><br>Responsibilities<br><br>Main Duties:<br><br>To be the department lead in their specialist function and ensure a consistent and streamlined approach in line with identified strategic directives, whilst maximising cost efficiencies, return on investment and quality standards. To be responsible for the organisation's and delivery of operations, administration and support service teams across the Cluster(s). Implementing a 'service culture' and ensuring efficient, effective staff deployment and, with the HQ team, recruitment of high calibre candidates to join the Aldar Education Operations and Support Service teams. To support and advise key functions within the Cluster and Aldar Education HQ on operational, financial, HSE and Audit & regulatory compliance matters and be accountable for their effectiveness using robust performance management systems. To implement processes and provide strategic guidance to the Principal, Senior Leadership and Aldar Education HQ on audit and regulatory compliance matters, ensuring that schools maintain compliance throughout the year in all authority and internal audit visits. To ensure that all Operations and Support Service staff are supported with high quality continuous professional development and training which contributes to the development and achievements of each school. To oversee the key strategic objectives for the cluster through formulating and leading on specific aspects of the school business and/or improvement plan as they relate to operations and support services. To drive a positive and proactive health and safety culture throughout their cluster teams and act as a champion for health and safety. Oversee the efficiency of support functions (Procurement, IT etc.) in coordination with HQ functional reporting lines. Regular liaison with project stakeholders to ensure operational excellence and efficiencies across schools and at cluster level.<br><br><br>Specific Duties:<br><br>General Operations:<br><br>To support the Principals and OM in implementing the agreed business strategy for both the School and Cluster. Development and implementation of policies, systems, processes and student safeguarding measures relevant to their cluster and in conjunction with Aldar Education HQ to ensure business continuity and service deliverables. Initiate and identify good practices within their cluster and ensure these are shared throughout the group in order to streamline operations, processes and policies and secure efficiencies. Be contactable outside of normal School hours, available to attend site to support the Operations Team when required in line with the Aldar Education Critical Incident Response Protocols. Support the OM and all project stakeholders in the effective delivery of key projects such as new builds and major expansions, sharing knowledge and good practice during project execution.<br><br><br>Leadership & Management<br><br>Oversee the performance of the Operations & Support Service staff to ensure high standards of service are maintained throughout the School(s) and that cluster teams provide a collegial efficient and effective service culture. Continuously review school support services operating models and staffing levels to ensure the school is suitably resourced to deliver key objectives whilst ensuring school financial and operational performance is maintained. Contribute to the recruitment, professional development, appraisal, and training of all Operations & Support Service staff ensuring that members of the team undergo an individual development plan to help the school in building a high performance team. Facilitate coordination between multiple stakeholders (schools, cluster, ESE and HQ functions).<br><br><br>Finance, Commercial & Procurement<br><br>To support the Principal and OM in developing & monitoring all relevant budgets and expenditure, particularly operational costs, ensuring the department receives best value and service at all times. Continually reviewing opportunities for shared resource, cost and/or services across the cluster they hold responsibility for to ensure that the schools benefit from improved access to service teams and physical resources (i.e. support staff, transport etc). Support the OM in reviewing & preparing all relevant information (e.g., scope of work, purchase requisition/specifications) to initiate tenders and develop weighted pre-determined evaluation criteria & assist OM & Procurement in the technical evaluation of the tender documents submitted. Ensure Delegation of Authority processes and procedures are always followed.<br><br><br>Relationship & Stakeholder Management<br><br>Embrace and encourage the ethos and standards of excellence as defined in the Aldar Education Core Values. Ensure that assigned cluster is fully compliant with local government authority regulations to safeguard against fines of any nature as a result of non-renewal of contracts at school level. Ensure all internal and external audits are effectively managed and that actions arising from such audits are completed in a timely and appropriate manner. Understand the effects and implications of government policies, legislation and directives, developing effective strategies for current initiatives and long-term educational trends and developments.<br><br><br>Health, Safety & Environment<br><br>To lead and support a culture of ‘no hurt, no harm’ through pro-active and pragmatic risk-based decision making. To promote and demonstrate a supportive and business focussed approach to the management of risk, with a solutionbased mentality. To act as the responsible person for HSE effectiveness and ensure their cluster complies with current Health & Safety legislation and/or guidelines as issued by Aldar Education HQ, advising the cluster team accordingly. Professionally offering challenge and fact led opinion on decision making in relation to risk mitigation, for the benefit of the wider Aldar Group. To drive a positive and proactive health and safety culture throughout their team. To support each school within their cluster in establishing specific health, safety and environmental related aims and objectives and ensuring that they are delivered within the required timelines. To ensure adherence to all relevant Service Guidelines and Policies, developing and challenging where necessary. To drive and support the use of the AVA system to ensure compliance in regard to incident management. Ensure all health, safety and environmental related inspections and audits are completed in line with the Aldar Education safety management system, using a supportive and coaching nature, helping to remove barriers, and promoting improvements in standards through teamwork.<br><br><br>Specialist Function<br><br>Ensure compliance of specialist area to industry standards, specifications, and regulations. Embrace and encourage the ethos and standards of excellence as defined in the Aldar Education Core Values, and apply these standards to the specialist function <br><br><br>Qualifications<br><br>Minimum Qualifications<br><br>Bachelors (BSc) in business related subject; or Related industry qualification, of graduate level, for the assigned functional area(s). Certificate of School Business Management / Facilities Management / NEBOSH or IOSH preferable.<br><br><br>Minimum Experience<br><br>At least 5 years’ experience in a senior level position within an education or service-oriented industry.<br><br><br>Job Specific Knowledge & Skills<br><br>Fluent English communication skills, written and oral. Attention to detail with diligent follow up, and able to execute in a timely manner. Skilled in multi-tasking and handling pressure. Organizational ability, of self and others. Forethought and forward planning (particularly as this relates to local Government compliance matters). Capable of influencing people and talented in networking with cultural sensitivity. Good interpersonal skills. Strong and consistent supervisory skills. Commercial acumen. Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.<br><br><br>What We Offer<br><br>Aldar Education is a family of world-class, child centered, and innovative schools based in the UAE. We educate over 25,000 students across our group of owned and managed schools and as we grow so does our need for highly skilled, inspirational, and dedicated school leaders. We offer an attractive remuneration package including medical cover, flights, housing, and free child school places. Our future-focused learning model includes both students and staff and so we place a special emphasis on professional development, coaching and training.<br><br>Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.<br><br>Aldar Education is keen to hear from like-minded, forward thinking school leaders who would welcome the challenge and opportunities that we have to offer.<br><br>This job description is not all inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.<br><br>Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Organization Unit Purpose</strong></span></p><br><p><span>Market &amp; Treasury Credit Risk (MTCR) is a Group Risk function, independent of all business units. The unit focuses on identification, measurement, monitoring, reporting and overall management of market &amp; counterparty credit risk. The unit has direct ownership and responsibility for ENBD UAE and its international branches in Singapore, London, Mumbai and KSA. Additionally the unit provides governance oversight, assistance and consultation for market and counterparty credit risk matters to risk and business stakeholders at group subsidiary entities namely Emirates Islamic, ENBD Egypt and DenizBank.</span></p><br><p><span><strong>Job Purpose</strong></span></p><br><p><span>This role is responsible for enhancing and developing internal quant capabilities in treasury methodology, measurement, quantitative analysis, stress testing, back testing, model calibration, and model development. The position focuses on supporting the Global Market &amp; Treasury business by ensuring robust practices and expertise in these key areas. The successful candidate will be part of the Group MTCR function based in ENBD Head Office in Dubai, UAE.</span></p><br><p><span>The model development and quantitative analysis scope extends to broadly cover the following aspects:</span></p><br><p><span>a)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Financial market product valuation using standard pricing frameworks (SDEs, local &amp; stochastic vol, etc.)</span></p><br><p><span>b)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Market data appropriateness and sufficiency</span></p><br><p><span>c)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Market Risk – Sensitivities, VaR, Stress Testing, Back Testing, RNIV</span></p><br><p><span>d)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Counterparty Credit Risk – PFE, , EPE, ENE, XVA, WWR, Haircuts/Margining, SIMM, Stress Testing, Back Testing</span></p><br><p><span>e)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model calibration and performance monitoring&nbsp;</span></p><br><p><span>f)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Market &amp; Counterparty Credit Risk Regulatory Capital&nbsp;</span></p><br><p><span>g)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stress testing analysis</span></p><br><p><span>h)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System change initiatives</span></p><br><p><span>i)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Documentation including methodological notes, presentations and policies</span></p><br><p><span>j)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Regulatory Requirements: MMS, MMG and other regulatory requirements</span></p><br><p><span>k)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IRRBB/behavioral models: NMD, Prepayment and early termination, basis risk, EVE/NII</span></p><br><p><span>The role includes providing advice and guidance on methodologies, quantitative models, policies, strategies, and actions necessary for effective quantification and management of quantitative risk, while ensuring proper controls and governance processes are maintained. The job holder will be responsible for maintaining models, performing back-testing, calibrating as needed, engaging with model users and validators (both internal and external), regulators, and internal stakeholders, and fulfilling the model challenge process.</span></p><br><p><span>This role demands a high level of business awareness, leadership capabilities, control and good governance framework, a keen eye for detail, good communication skills, technical documentation writing skills and an advanced degree qualification in a related area.</span></p><br><p><span><strong>Job Content</strong></span></p><br><p><span><strong><u>Market Risk Measurement Framework for Trading Book:&nbsp;</u></strong></span></p><br><p><span>Ensure Market Risk Measurement Framework for Trading Activities is well defined and consists of robust and best in class risk measurement methodologies.</span></p><br><ul><li><span>Replicate, develop and document quantitative models pertaining to Market Risk Measurement Methodology Framework for all trading activities conducted by the Group.</span></li><li><span>Provide active oversight on effective application of the measurement framework for the trading book.&nbsp;</span></li><li><span>Ensure that the measurement framework covers all key market risk aspects and is in compliance with and adhere to all local and other relevant regulations and standards in which the Group operates in.</span></li><li><span>Ensure that the measurement framework is appropriate and effective in identifying and measurement of market risk exposures generated by the business and/or asset class that the Group transacts in.</span></li></ul><p><span><strong><u>Counterparty Credit Measurement Framework:</u></strong></span></p><br><p><span>Ensure Counterparty Credit Risk Measurement Framework well defined and consists of robust and best in class risk measurement methodologies.</span></p><br><ul><li><span>Replicate, develop and document quantitative models pertaining to Valuation, Counterparty Risk measurement</span></li><li><span>Provide oversight on effective application of Treasury Credit Risk Measurement Methodology Framework across all products/ asset classes and business within Group Treasury.&nbsp;</span></li><li><span>Ensure that the methodology framework is appropriate and effective in identifying and measurement of counterparty credit risk exposures generated by the business and/ or asset class that the Group transacts in.</span></li><li><span>Ensure appropriateness and effectiveness of methodology framework and underlying models/ parameters to the business and/or asset class.</span></li><li><span>Ensure the methodology framework covers all key credit risk aspects and is in compliance with and adhere to local and other relevant regulation and standards in which the Group operates in.&nbsp;</span></li><li><span>Provide support to MTCR team in periodic methodology and/ or parameters updates and its effectiveness. Also, provide adequate impact analysis and other relevant analysis to all stakeholders for concurrence prior to any significant changes to methodology and/ or parameters.</span></li><li><span>Assist with ad hoc trade and portfolio level analysis.</span></li></ul><p><span><strong><u>Valuation and pricing models:</u></strong></span></p><br><p><span>Ensure valuation models are documented, validated and aligned with market practices and regulatory requirements</span></p><br><ul><li><span>Replicate, develop and document pricing models documentation and validation: assumptions review, calibration and methodology, replication and challenger models, alignment with regulatory requirements and internal policies&nbsp;</span></li><li><span>Ensure models are based on quantitative, mathematical, financial, economic, or statistical theories that are widely accepted, relevant to valuation environment, and appropriately applied</span></li><li><span>Ensure periodic monitoring of models is conducted as per the frequency prescribed by Banks’ internal polices and applicable regulatory guidelines</span></li><li><span>Evaluate current model limitations and introduce alternatives pricing models where appropriate.</span></li></ul><p><span><strong><u>Market Risk Measurement Framework for Banking Book:</u></strong>&nbsp;</span></p><br><p><span>Ensure Market Risk Measurement Framework for Banking Book Activities is well defined and consists of robust and best in class risk measurement methodologies.</span></p><br><ul><li><span>Assist in development/ enhancement, implementation and review of Liquidity and IRRBB Risk methodology framework, including risk assessment, metrics, ratios, assumptions, procedures and methodology</span></li><li><span>Ensure that the Liquidity and IRRBB Risk methodology framework covers all key market risk aspects and is in compliance with and adhere to all local and other relevant regulations and standards in which the Group operates in.</span></li><li><span>Provide active oversight on effective application of the Liquidity and IRRBB Risk methodology framework across the Group.&nbsp;</span></li><li><span>Ensure that the Liquidity and IRRBB Risk methodology framework is appropriate and effective in identifying and measurement of Liquidity and Price risk exposures generated by the business and/or asset class that the Group transacts in.</span></li><li><span>Periodically review and monitor the liquidity and price risk assumptions are appropriate to the market and business operating environment.</span></li></ul><p><span><strong><u>Model Review and monitoring:</u></strong>&nbsp;</span></p><br><p><span>Ongoing monitoring and review of models Market Risk exposures and Treasury Credit Risk models.</span></p><br><ul><li><span>Lead response to GMV, internal audit and Central Bank findings impacting models - Coordinate action plans and ensure prompt execution</span></li><li><span>Coordinate, with external validation vendors and provide adequate and timely support towards their requests for information and/ or clarifications.&nbsp;</span></li><li><span>Perform ongoing review of model assumptions and/ or approximations against market and business operating environment.</span></li><li><span>Highlight to senior management with MTCR, Finance and Treasury of any breach of assumptions and/ or approximations; provide mitigating actions, scenarios for rectification and/ or additional validation tasks, if deemed necessary.</span></li><li><span>Periodically review and monitor the inputs, outputs and/ or parameters to the models are appropriate to the market and business operating environment.&nbsp;</span></li><li><span>Identify conceptual soundness of the models, risks not captured by models and model limitations, if any.&nbsp;</span></li><li><span>Perform periodic back testing of the all models to ensure that their inputs, their outputs and/ or their parameters still relevant market and business operating environment.</span></li><li><span>Record weaknesses identified in the models, their inputs, their outputs and/ or their parameters; and thereafter suggesting imposition of conditions, mitigating actions, scenarios for rectification and/ or additional validation tasks, if deemed necessary.</span></li><li><span>Define and conduct stress tests and reverse stress tests where warranted of Market Risk, Traded Credit Risk, Liquidity Risk and/ or IRRBB exposures</span></li></ul><p><span><strong><u>Market Risk System, Data and Process Infrastructure</u></strong></span></p><br><p><span>Assist in Implementation and/or facilitate implementation of systems for Market Risk, Traded Credit Risk, Liquidity Risk, IRRBB, Treasury or other businesses across the Group, as required.</span></p><br><ul><li><span>Participate in design, testing and implementation of systems and/ or enhancements requiring Market Risk, Traded Credit Risk, Liquidity Risk and/ or IRRBB engagement towards enhancing existing systems, processes and controls.</span></li><li><span>Support project initiatives to meet any new/ upcoming regulatory requirements.</span></li><li><span>Identification of the critical path, key milestones and plan tasks to achieve them accordingly.</span></li><li><span>Ensure that the project/milestones deadlines are met within a framework of good governance controls requirements.&nbsp;</span></li><li><span>Participate in Project Working Groups and other forums as called for as a key stakeholder and to oversee the progress of implementation. Appraise senior management within MTCR on risks, delays and/or other issues pertaining to the Projects.</span></li><li><span>Periodically review appraise senior management within MTCR of any deficiencies and improvements required in systems and processes employed by Market Risk to ensure robust and quality service in line with best practices.</span></li></ul><p><span><strong><u>Advice / Support on quantitative and methodology matters:&nbsp;</u></strong></span></p><br><p><span>Provide specialist support or advice to the MTCR management quantitative and methodology matters for improving the risk assessment and quantification.</span></p><br><ul><li><span>Lead the research, development, and implementation of innovative modelling techniques&nbsp;</span></li><li><span>Assist in identification of risks in business, products and/ or assets classes.&nbsp;</span></li><li><span>Assist in highlighting risks in business or products and/ or assets classes from Market Risk and Traded Credit Risk perspective to senior management at MTCR.</span></li></ul><p><span><strong><u>Personal / Staff Development:</u></strong></span></p><br><p><span>Identify areas of development and take necessary actions in order to enhance expertise and contribution</span></p><br><ul><li><span>Self-review and identify areas of development.</span></li><li><span>Propose necessary actions to be taken in order to enhance expertise and contribution.&nbsp;</span></li><li><span>Ensure strong ongoing engagement with key stakeholders across the various business units, risk units and other support/ oversight units.</span></li></ul><p><span><strong>Education</strong></span></p><br><ul><li><span>Masters/Advanced quantitative degree&nbsp; (Finance, Mathematics, Economics, Statistics, Physics, Engineering or a related quantitative field of study)</span></li><li><span>Chartered Financial Analyst (CFA)</span></li><li><span>Financial Risk Manager (FRM)</span></li></ul><p><span><strong>Experiences</strong></span></p><br><ul><li><span>At least 8-11 years of relevant experience in large international banking organizations</span></li><li><span>Strong experience and knowledge in VaR/SVaR, Sensitivities, pricing models, PFE/XVA and IRRBB models</span></li><li><span>Proven leadership in managing and quantitative models</span></li><li><span>Strong experience of working in a fast paced trading floor environment and having dealt with Trading, Sales, Structuring, Risk and Credit functions&nbsp;</span></li><li><span>Strong change implementation experience</span></li></ul><p><span><strong>Knowledge &amp; Skills</strong></span></p><br><ul><li><span>Expert knowledge of complex derivative structures pricing and risk measurement</span></li><li><span>Present ideas and achieve consensus</span></li><li><span>Worked in diverse, cross cultural teams</span></li></ul><p><span><strong>Behavioral Competencies</strong></span></p><br><ul><li><span>Should be pragmatic, innovative and quick learner</span></li><li><span>Team player and ability to work in multi-cultural environment</span></li><li><span>Strong communication and public speaking skills</span></li></ul><p><span><span>#LI-KS1</span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wood is recruiting for a Lead Project Engineer to join our team in Sharjah, UAE. This is a full-time office-based role.</p><br> <br> <br> <br> <br><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Remarkable people, trusted by clients to design and advance the world.</strong></p><br><p>Wood is recruiting for a Lead Project Engineer to join our team in Sharjah, UAE. This is a full-time office-based role.</p><br><p><i><strong>#Wood #UAE #Sharjah #Project #Engineering</strong></i></p><br><p><strong><u>The role</u></strong></p><br><p>This is an exciting opportunity for an experienced Lead Project Engineer to join our Iraq Operations Business. This role is full time residential based in Sharjah, UAE</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world.&nbsp;</strong></p><br><p>Wood is an integral part of operations in Iraq, and we are continuing to grow our footprint across the country. With a 90-year heritage, 10 major contracts and over 850 employees, we have the skills, expertise and asset knowledge to support clients to deliver energy security and decarbonisation ambitions.&nbsp;</p><br><p>Wood excels in supporting our clients to deliver complex upstream and midstream oil and gas projects in Iraq delivering maintenance, modifications and engineering solutions. We are committed to decarbonising existing assets, producing cleaner energy and developing a sustainable national workforce, ensuring the long-term growth of the region&nbsp;</p><br><p><strong><u>What we can offer</u></strong></p><br><ul><li><strong>Meaningful and interesting projects</strong>&nbsp;Delivered to high profile clients and complex projects in Iraq&nbsp;</li><li><strong>Commitment to Diversity and Inclusion</strong>; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice&nbsp;</li><li><strong>Competitive salary</strong>&nbsp;with regular salary reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li><li><strong>Commitment to continued professional development;</strong>&nbsp;development plans that are tailored to your individual needs and interests&nbsp;</li><li><strong>Global connections</strong>: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li><li><strong>Medical Insurance:&nbsp;</strong>Ensures inpatient and outpatient medical care is available should you require treatment.&nbsp;&nbsp;</li><li><strong>Group Life and Personal Accident Insurance:&nbsp;</strong>The company provides Life Assurance cover&nbsp;</li><li><strong>The Employee Share Plan:&nbsp;</strong>Gives you the opportunity to purchase Wood shares and receive a match from the company&nbsp;</li><li><strong>Long Service Award:&nbsp;</strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones</li></ul><p><strong>Job Objective:</strong></p><br><p>Contributing to technical delivery of engineering excellence through:&nbsp;</p><br><ul><li>Executing assigned scopes of work.</li><li>Providing discipline expertise to the business.</li><li>Supporting and supervising task delegation to team.&nbsp;</li><li>Uses technical knowledge to perform engineering assignments and produce engineering deliverables including complex problems. Completes almost any engineering tasks with minimal guidance and direction. May serve as the primary discipline engineer or discipline technical authority on projects with small to medium complexity.&nbsp;</li><li>Performs engineering assignments, usually representing a significant portion of a larger project. Selects engineering techniques to solve problems and makes design recommendations.&nbsp;</li><li>Requires mature professional knowledge in planning and conducting assignments having scope for coordination of difficult tasks.&nbsp;</li><li>Applies specific area(s) of expertise in own discipline area&nbsp;</li><li>In consultancy businesses, may review and manages complex projects within area of expertise or of a multidisciplinary nature</li></ul><p><strong>Key Accountabilities &amp; Responsibilities:</strong></p><br><p><strong>Executing Assigned Scopes of Work:</strong></p><br><ul><li>Participates as a team member in a specific phase of a broad engineering assignment.</li><li>Directs preparation of appropriate documentation for assigned projects.&nbsp;</li><li>Ensures successful completion of the assigned project/phase within the budgeted time and cost&nbsp;</li><li>constraints.&nbsp;</li><li>Participates in defining engineering approaches, and in planning and scheduling work</li><li>Evaluates problems, organizes investigations and establishes general performance specifications for&nbsp;</li><li>components, equipment, systems, processes, etc.&nbsp;</li><li>Check Engineering calculations as well as check all drawings in accordance with industry codes and&nbsp;</li><li>standards; Assist with the development of less senior Technical Professionals</li><li>Adhere to and comply with relevant discipline specific procedures and provide feedback for&nbsp;</li><li>continuous improvement.</li><li>Participate in audits and incident investigations as required.</li><li>Performs complex engineering tasks related to specific units of major projects</li><li>Participate in site visits, project review meetings, design reviews and other workshops as required.</li><li>Organising and active participation in design reviews</li></ul><p><strong>Providing discipline expertise:</strong></p><br><ul><li>Solves problems requiring development of new approaches or new uses for existing approaches; exercises mature professional judgment in evaluating and selecting technical strategic options.</li><li>As necessary, modifies established guidelines, devises new approaches, applies existing criteria in new ways and draws conclusions from comparative situations.</li><li>Regularly functions as a technical leader or significant contributor to a major complex problem or project</li><li>Produces innovative ideas and solves problems requiring development of new approaches or new uses for existing approaches</li><li>Consistently called on to use creativity and professional judgement to formulate results based on engineering standards, experience and constructive thinking</li><li>Develops unique solutions for complex technical problems</li><li>Anticipates potential problems and takes the initiative to solve complex problems through creative thinking and creative use of internal and external resources both inside and outside of discipline expertise</li><li>Exercises mature professional judgement in identifying the implications of experimental results</li><li>Understands customer needs and applies technical solutions to meet goals</li><li>Provide technical input and support to proposals as required</li></ul><p><strong>Supporting and Supervising task delegation to team:</strong></p><br><ul><li>May supervise a small work group consisting of technical/professional staff with some coaching from own supervisor, or may provide advice and guidance in area of specialization to others.</li><li>Assist in performing managerial tasks as requested, such as assigning tasks to engineers; planning and coordinating portions of the engineering work; preparing scopes, schedules, and budgets; attending project meetings; and developing lesser-experienced technical professionals</li><li>Discusses with other senior engineers to agree priorities and implications on work of others</li><li>Approves work schedules and makes recommendations for increased resources and special equipment</li><li>Makes commitments on acceptance of projects, completion dates, resources and staff required to meet goals.</li><li>Coordinates the activities of engineering and design groups assigned to small projects.</li><li>Participates in developing deadlines, projects and work to be done</li><li>May manage one or more small projects, with responsibility for cost, schedule, resources allocation and risk.</li><li>Provide appropriate HSSE leadership including compliance with site and office safety requirements and technical/design safety requirements</li></ul><p><strong>Working Relationships&nbsp;</strong></p><br><p><strong>Internal:</strong></p><br><ul><li>Develops productive, collaborative relationships of trust within and across projects, offices and regions, as well as with functions.</li><li>Engage with inter-discipline community and promote discipline including: networking / knowledge sharing.</li><li>Often required to persuade individuals with differing positions or interest to change criteria or methods, accept findings or reach agreement on technical points</li><li>Solicits understanding and support of managers for major projects and uses available technical resources</li></ul><p><strong>External:</strong></p><br><ul><li>Establishing and / or maintaining an awareness of external stakeholders including: industry bodies, academia, vendors</li><li>Builds relationships with customers as appropriate&nbsp;</li><li>Seeks out new avenues for building external relationships; maintains on-going contacts with existing relationships; coaches others on relationship management issues</li></ul><p><strong>Level Of Influence &amp; Decision-Making Authority:</strong></p><br><ul><li>Work is assigned in terms of goals and priorities; duties are carried out within broad guidelines and unusual or complex matters are generally referred to more senior authority.</li><li>Actions and decisions typically have a significant influence on the technical, operational and financial results of one or more projects or departments.</li><li>Translates standards and guidelines into practical actions</li><li>No direct reports but frequently serves as a technical resource</li><li>May be required to supervise teams and provide technical guidance to drafters/designers and technical professionals with some coaching from own supervisor&nbsp;</li><li>Accountable for own targets</li><li>Overall performance is reviewed and evaluate</li></ul><br>Qualifications:<br><p><b>What makes you remarkable?&nbsp;</b></p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.</p><br><p><b>Expected:</b></p><br><ul><li>B.Sc.&nbsp;or equivalent degree in the Engineering discipline from an accredited&nbsp;university.</li><li>Minimum&nbsp;of 15+&nbsp;years&nbsp;relevant&nbsp;experience&nbsp;in&nbsp;major&nbsp;Brownfield&nbsp;oil &amp; gas projects, including at least five (5) years&nbsp;in&nbsp;similar position.</li></ul><p><b>Knowledge, skills and experience:</b></p><br><ul><li>Specific experience in Oil and Gas projects across their lifecycle in the GCC region, preferred</li><li>Pre-FEED, FEED experience is required</li><li>Detailed Engineering experience is preferred</li><li>Candidates must have hands-on experience managing or delivering Lump Sum contracts/projects<br></li></ul><p><b>Role-Specific Skills and Knowledge:&nbsp;</b></p><br><ul><li>Ability to provide guidance and direction to project team, managing, motivating and mentoring professional engineering specialists.</li><li>Ability to discover issues and recommend solutions to technical and commercial issues uncovered during course of performing assignments</li><li>Proficient user of relevant software and calculation templates</li><li>Professional level of ability in the application of standards, processes and procedures and how they are used in work execution</li><li>Professional level of knowledge of applicable codes and standards</li><li>Technically competent in own discipline, pursues continuous professional development of skills and knowledge according to standards</li><li>Maintains own knowledge of relevant regulatory framework, legislation changes, initiatives and industry technology developments and promotes to direct reports.&nbsp;</li><li>Applies mature professional knowledge and experience to assignments where issues and factors to be considered may be characterized by unsual demands and require additional evaluation to establish the nature and scope of the problem</li><li>Demonstrated ability to apply advanced laws, principles, mathematics or industry knowledge in the improvement and development of designs</li><li>Demonstrated skills in persuasion, negotiation, motivation and communication</li><li>Demonstrated proficiency in project planning</li><li>Possess a working knowledge of the various Business Units, Functions, Sectors and services offered within business area, and general understanding of other Wood business offerings</li></ul><p><b>Personal attributes:</b></p><br><ul><li>Solutions-oriented and creative, able to apply process and rigour to deliver quality solutions</li><li>Compelling communicator both verbally and in written form</li><li>Good interpersonal and team working skills, builds positive relationships with supervisors, subordinates, peers and clients</li><li>Enthusiastic, conscientious and committed to continuous professional development</li><li>High level of awareness and commitment to safety in all aspects of daily work.</li><li>Strong organizational skills and attention to detail.</li><li>Highly motivated and demonstrates personal initiative.</li><li>Possesses integrity, strong work ethic, positive attitude, and is dependable.&nbsp;</li><li>Adaptable and flexible to the changing needs of project</li></ul> </div>