Call Center Jobs in UAE
3188 Jobs Found
<h2 class="h5">Job description</h2>
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Job Purpose
<br><p>To lead the reliability, availability, performance, and continuous improvement of Air Arabia's mission-critical Java-based applications and airline reservation systems by implementing Site Reliability Engineering (SRE) best practices. Responsible for driving operational excellence through proactive monitoring, automation, incident management, scalability improvements, and collaboration with cross-functional teams, while ensuring compliance with organizational policies, industry standards, and applicable regulatory requirements.</p><br><br>Key Result Responsibilities
<br><ul><li>Lead Site Reliability Engineering (SRE) initiatives for Java-based microservices and monolithic applications supporting mission-critical airline operations and Passenger Service Systems (PSS).</li><li>Establish, monitor, and continuously improve system reliability by defining and managing Service Level Agreements (SLAs), Service Level Objectives (SLOs), and error budgets.</li><li>Lead and facilitate root cause analysis (RCA) for complex production incidents, ensuring timely resolution and implementation of preventive measures to minimize recurrence.</li><li>Drive architectural enhancements to improve system performance, scalability, resilience, availability, and operational efficiency through optimization techniques such as caching and distributed system design.</li><li>Mentor and provide technical guidance to team members by promoting best practices in incident management, production support, troubleshooting, and operational excellence.</li><li>Collaborate closely with software engineering, infrastructure, and cross-functional teams to enhance application design, improve system reliability, and ensure production readiness.</li><li>Own and define CI/CD pipeline standards, GitOps practices, and infrastructure automation strategy, setting the framework that engineers across the team execute against.</li><li>Set the containerization and orchestration strategy (Docker, Kubernetes) for the team, defining standards for scalability, resilience, and high availability that other engineers implement.</li><li>Own the on-call escalation framework, ensuring adequate coverage and clear escalation paths, and lead post-incident reviews.</li><li>Evaluate new tools and technologies to strengthen reliability and represent SRE in capacity planning and release readiness reviews.</li><li>Own reliability reporting to management, translating SLA/SLO performance and incident trends into clear business updates.</li></ul><br>Qualifications (Academic, training, languages)
<br><ul><li><span>Bachelor’s Degree in Computer Engineering/ Computer Science/ Information Technology. </span></li><li><span>Fluent in English Language.</span></li><li><span>Strong expertise in Java, Spring Boot, and troubleshooting complex production issues within enterprise environments.</span></li><li><span>Airline, aviation, or travel industry experience, particularly with Passenger Service Systems (PSS), is preferred.<br></span></li><li><span>Proficiency in MS Office.</span></li><li><span>Strong knowledge of SQL with experience in database design, optimization, and performance tuning; experience with Oracle Database is an advantage.</span></li><li><span>Solid understanding of distributed systems, system architecture, scalability, high availability, and resilient application design.</span></li><li><span>Proficiency in monitoring, logging, and observability tools such as Prometheus, Grafana, Elasticsearch, or Datadog, used to drive proactive incident detection and reliability strategy.</span></li></ul><br>Work Experience
<br><ul><li><span>With 6-8 years of experience in Software Engineering, SRE, or Production Support (Java Applications).</span></li><li><span>Hands-on experience designing, developing, and supporting both microservices and monolithic application architectures.</span></li><li><span>Strong hands-on experience with Docker and Kubernetes for containerization, orchestration, and production deployment (mandatory).</span></li><li><span>Experience with JBoss Application Server or similar enterprise Java application servers is an added advantage.</span></li><li><span>Proven experience designing and governing CI/CD pipeline standards, GitOps practices, and Git-based workflows across multiple teams.</span></li><li><span>Hands-on experience with caching technologies (e.g., Redis) and messaging platforms to improve application performance and reliability.</span></li></ul><br><br> </div>
Corporate Wellness, Events & Partnerships Coordinator Beginning With Project-based · Some travel<br>About AntahāAntahā is a global movement creating micro-communities across major cities to address loneliness at scale. Built on three core values: Compassion, Connection, Community. The ambition is large. The method is intimate. Loneliness is not solved by reach alone, by digital tools, or by any system that removes the human from the centre. It is solved by people who actually show up — for one another, for an evening, for a quiet space to belong in.<br>A Different Premise Most wellness operates on addition: more practice, more tools, more sessions. Sitender’s work operates on removal — not building stillness but uncovering it, layer by layer. Because nothing is added, nothing can be lost. The work lands in the instant and stays. This is what makes Antahā genuinely different, and it is the distinction this role exists to carry into the world. With a dedicated 4 week transition support by compassionate human being, we look at lasting impact as the most important goal leaving people in charge of their own emotional, mental, and spiritual wholeness.<br>Sitender's Work Sitender is a teacher of inner stillness. He does not call himself a conventional "guru." He calls himself a medium — someone through whom a quality of presence moves into the room and into the people sitting with him. What he transmits is not a system. It is a living re-cognition of what is already there in the person across from him.<br>His authority is lived, not studied. Two years of deep monastic immersion in the Himalayas, and a practice that has not stopped since. He is a practitioner of multiple contemplative traditions — non-dual schools rooted in the Indian inward sciences, mindfulness, transcendental meditation, and others he has worked through over the years. He draws from all of them. He belongs to none of them as a brand. The breadth is the credibility; no single name is the identity.<br>The Role We’re looking for a Private Consulting & Partnerships Coordinator who can open doors and build the bridge between Sitender’s work and the people who most need it. Your role is relationships: connecting Antahā with accomplished, discerning individuals and the circles they move in, and creating the conditions for genuine contact to happen. You are not an assistant, and this is not a desk role. You are a connector — someone whose network and warmth bring the right people into the room, whether that room is a private dinner, an intimate gathering, or a one-on-one consulting relationship with Sitender.<br>What You Will DoOpen doors to people from around the world who are accomplished and high-net-worth circles, bringing the right people into contact with Antahā’s work Build and nurture relationships that lead to private consulting engagements and intimate gatherings Host and support private dinners and introductions that warm relationships into genuine participation Identify individuals — at events or within your network — who would benefit from deeper one-on-one work with Sitender Represent Antahā with confidence, warmth, and discretion in high-end and professional settings Develop partnership opportunities with aligned venues, organisations, and communities in your market<br>Essential Based in Dubai, with flexibility for occasional travel Genuinely well-connected in your city — you know accomplished people, or you know how to reach them Deeply warm, grounded, and at ease across diverse environments, from boardrooms to intimate gatherings An excellent communicator in English; comfortable moving in high-end and cross-cultural settings Emotionally intelligent, discreet, and reliable Aligned with Antahā’s philosophy — not building a personal wellness brand or seeking a certification, but drawn to carry something larger than yourself<br>Preferred Background in premium client relations, events, hospitality, executive circles, or wellness An existing network within your city’s corporate, HNI, or wellness communities A personal practice in meditation, somatic work, or related modalities Multilingual (English, Arabic, or others a plus)<br>Who You Are You make people feel seen and at ease the moment they encounter you Quiet confidence — your presence speaks before your words do Discretion, depth, and integrity in all things A genuine desire to grow through this work, inwardly as well as professionally<br>What You Receive A project-based retainer plus a meaningful share of the revenue — your reward grows directly with the relationships you build- Post 8 weeks, you will have the opportunity to be welcomed as a full-time member with benefits and fix pay. The opportunity to grow with a global movement across 100 cities Direct collaboration with Sitender and a rare depth of perspective on human transformation Access to all Antahā events and sessions as a participant — your own growth is part of the role Future opportunities across the US, Europe, the Gulf, Greece, and beyond as the tour expands<br>Education & Background We don't pay much attention to where you went to school — or whether you did. A degree is welcome but not necessary. What matters is that you're driven by compassion and have always been drawn to work that means something. We're looking for depth of character, not credentials: the kind of person whose care for others has shaped the path they've walked, however unconventional that path has been.<br>To Apply Send a personal note to hello@antaha.org — not a CV. Tell us who you are, what brought you to this work, and why this role calls to you. A short video alongside your note is welcome. We won’t respond to generic applications; we’re looking for a specific kind of human being, and we’ll know when we find them.www.antaha.orgwww.sitendersehrawat.com
Corporate Wellness, Events & Partnerships Coordinator Beginning With Project-based · Some travel<br>About AntahāAntahā is a global movement creating micro-communities across major cities to address loneliness at scale. Built on three core values: Compassion, Connection, Community. The ambition is large. The method is intimate. Loneliness is not solved by reach alone, by digital tools, or by any system that removes the human from the centre. It is solved by people who actually show up — for one another, for an evening, for a quiet space to belong in.<br>A Different Premise Most wellness operates on addition: more practice, more tools, more sessions. Sitender’s work operates on removal — not building stillness but uncovering it, layer by layer. Because nothing is added, nothing can be lost. The work lands in the instant and stays. This is what makes Antahā genuinely different, and it is the distinction this role exists to carry into the world. With a dedicated 4 week transition support by compassionate human being, we look at lasting impact as the most important goal leaving people in charge of their own emotional, mental, and spiritual wholeness.<br>Sitender's Work Sitender is a teacher of inner stillness. He does not call himself a conventional "guru." He calls himself a medium — someone through whom a quality of presence moves into the room and into the people sitting with him. What he transmits is not a system. It is a living re-cognition of what is already there in the person across from him.<br>His authority is lived, not studied. Two years of deep monastic immersion in the Himalayas, and a practice that has not stopped since. He is a practitioner of multiple contemplative traditions — non-dual schools rooted in the Indian inward sciences, mindfulness, transcendental meditation, and others he has worked through over the years. He draws from all of them. He belongs to none of them as a brand. The breadth is the credibility; no single name is the identity.<br>The Role We’re looking for a Private Consulting & Partnerships Coordinator who can open doors and build the bridge between Sitender’s work and the people who most need it. Your role is relationships: connecting Antahā with accomplished, discerning individuals and the circles they move in, and creating the conditions for genuine contact to happen. You are not an assistant, and this is not a desk role. You are a connector — someone whose network and warmth bring the right people into the room, whether that room is a private dinner, an intimate gathering, or a one-on-one consulting relationship with Sitender.<br>What You Will DoOpen doors to people from around the world who are accomplished and high-net-worth circles, bringing the right people into contact with Antahā’s work Build and nurture relationships that lead to private consulting engagements and intimate gatherings Host and support private dinners and introductions that warm relationships into genuine participation Identify individuals — at events or within your network — who would benefit from deeper one-on-one work with Sitender Represent Antahā with confidence, warmth, and discretion in high-end and professional settings Develop partnership opportunities with aligned venues, organisations, and communities in your market<br>Essential Based in Dubai, with flexibility for occasional travel Genuinely well-connected in your city — you know accomplished people, or you know how to reach them Deeply warm, grounded, and at ease across diverse environments, from boardrooms to intimate gatherings An excellent communicator in English; comfortable moving in high-end and cross-cultural settings Emotionally intelligent, discreet, and reliable Aligned with Antahā’s philosophy — not building a personal wellness brand or seeking a certification, but drawn to carry something larger than yourself<br>Preferred Background in premium client relations, events, hospitality, executive circles, or wellness An existing network within your city’s corporate, HNI, or wellness communities A personal practice in meditation, somatic work, or related modalities Multilingual (English, Arabic, or others a plus)<br>Who You Are You make people feel seen and at ease the moment they encounter you Quiet confidence — your presence speaks before your words do Discretion, depth, and integrity in all things A genuine desire to grow through this work, inwardly as well as professionally<br>What You Receive A project-based retainer plus a meaningful share of the revenue — your reward grows directly with the relationships you build- Post 8 weeks, you will have the opportunity to be welcomed as a full-time member with benefits and fix pay. The opportunity to grow with a global movement across 100 cities Direct collaboration with Sitender and a rare depth of perspective on human transformation Access to all Antahā events and sessions as a participant — your own growth is part of the role Future opportunities across the US, Europe, the Gulf, Greece, and beyond as the tour expands<br>Education & Background We don't pay much attention to where you went to school — or whether you did. A degree is welcome but not necessary. What matters is that you're driven by compassion and have always been drawn to work that means something. We're looking for depth of character, not credentials: the kind of person whose care for others has shaped the path they've walked, however unconventional that path has been.<br>To Apply Send a personal note to hello@antaha.org — not a CV. Tell us who you are, what brought you to this work, and why this role calls to you. A short video alongside your note is welcome. We won’t respond to generic applications; we’re looking for a specific kind of human being, and we’ll know when we find them.www.antaha.orgwww.sitendersehrawat.com
<h2 class="h5">Job description</h2>
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<p><strong>Role : Senior Relationship Manager</strong><br><strong>Location : Sharjah</strong> <br><strong>Role Purpose:</strong><br> This role is primarily responsible for developing and maintaining business relationships with SME clients to fullfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service.</p><br><p><strong>KEY METRICS:</strong></p><br><ul> <li>Revenue: </li> <li>Expenses: </li> <li>Net Income: </li> <li>Assets: </li> <li>Headcount: </li> <li>Number of branches: </li> <li>Number of ATMs: </li> <li>Number of Direct Reports:<br> </li></ul><p><strong>Key Accountabilities of the role </strong><br><i><strong><u>Credit</u></strong></i></p><br><ul> <li>Acquire volumes principally from within the bank’s existing portfolio (x-sell) and through other contacts / efforts and develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling with business owners, direct mail, email, and networking on selective basis, as to achieve your business targets.</li> <li>Call Report preparation to be high standards i.e. informative, presentable, conclusive, professional, and comprehensive.</li> <li>Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework.</li> <li>Analyze of working capital requirements for clients, monitors financial health of the clients' business and industry.</li> <li>Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.</li> <li>Initiates and ensures disbursements and adjustments of loans.</li> <li>Ensure that the approved credit lines are valid and available for the clients. </li> <li>Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…..ets to ensure minimum credit risk.</li> <li>Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.</li> <li>Strictly adhere to Bank’s financing policy Manual and report any exceptions</li> <li>Proper credit monitoring, through different methods mainly regular customer’s sites visits i.e. office, showrooms, warehouses... and providing call reports for the same..</li> <li>Recover of banks dues in time through the daily reports and follow ups.</li></ul><p><i><strong><u>Customer Service </u></strong></i></p><br><ul> <li>Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.</li> <li>Maintain high standard service with customers and ensure no complains.</li> <li>Responding on customers calls and starts with appropriate greetings.</li> <li>Develops, enhances and maintains relationships with prospective clients to ensure revenue / profit targets are met/ exceeded.</li> <li>Ensure that service quality norms and client satisfaction scores are met for their set of clients.</li> <li>To do regular visits to the customer’s</li></ul><p><strong><u>Internal / External Cooperation</u></strong></p><br><ul> <li>Demonstrate ability to interact and cooperate with all bank employees. </li> <li>Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. </li> <li>Maintain professional internal and external relationships that meet department core values. </li> <li>Proactively establish and maintain effective working team relationships with all support departments</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br> </p><br><ul> <li>Good knowledge of ADIB’s Business Banking products & services</li> <li>Experience of credit analyses and balance sheet spreading.</li> <li>Good knowledge of ADIB’s Operational Policies & Procedures</li> <li>Proficient in credit appraisal techniques including credit, risk, business & financial analysis. </li> <li>Knowledge of Business Relationship Management.</li> <li>Fair Knowledge of UAE banking practices , regulations & risks</li> <li>Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities </li> <li>General awareness of competitors in the local market</li> <li>Excellent knowledge of service standards </li> <li>Knowledge of Cross Sales </li> <li>Computer skills</li> <li>Excellent Communication Skills.<br> </li></ul><p><strong>Previous experience: </strong></p><br><ul> <li>Minimum five (05) years' experience as a Relationship Management experience in a banking environment.</li></ul><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ol><li><p>2.1 Avaya IP Telephony & Unified Contact Centre</p><ul><li><p>Install, configure, and maintain Avaya IP Office PABX systems across all group locations.</p></li><li><p>Administer Avaya endpoints: IP phones, softphones, conference units, and voicemail platforms.</p></li><li><p>Configure and manage call routing, IVR menus, hunt groups, pickup groups, and extension management.</p></li><li><p>Integrate Avaya IP Office with Avaya Unified Contact Centre (Avaya IPOCC / CCC) including agent configuration, queue management, and wallboard/reporting feeds.</p></li><li><p>Troubleshoot call quality issues (jitter, latency, one-way audio), registration failures, and trunk connectivity faults.</p></li><li><p>Perform regular PABX configuration backups, firmware upgrades, and capacity planning.</p></li><li><p>Liaise with Avaya partners and vendors for licensing, escalations, and advanced support.</p></li></ul><p>2.2 CCTV & Video Surveillance Systems</p><ul><li><p>Install, configure, and maintain IP and analogue CCTV systems across all Arenco Group sites.</p></li><li><p>Administer Video Management Software (VMS), NVR/DVR systems, and camera infrastructure including PTZ, dome, and bullet cameras.</p></li><li><p>Manage storage capacity for video recordings and enforce retention policies aligned with compliance requirements.</p></li><li><p>Perform scheduled health checks, firmware updates, and preventive maintenance on all CCTV components.</p></li><li><p>Support incident investigation by providing authorised footage retrieval and audit trails.</p></li><li><p>Coordinate with physical security teams and management on system audits and expansion requirements.</p></li></ul><p>2.3 Access Control Systems</p><ul><li><p>Implement, configure, and administer electronic access control systems including card readers, biometric devices, and door controllers.</p></li><li><p>Manage user provisioning, access rights, and role-based access policies in the access control platform.</p></li><li><p>Enrol, modify, and deactivate user credentials (cards, PINs, biometrics) in coordination with HR and Security departments.</p></li><li><p>Monitor access logs, generate compliance reports, and flag anomalies or unauthorised access attempts to relevant stakeholders.</p></li><li><p>Maintain and test door interlocks, electric strikes, magnetic locks, and fail-safe/fail-secure hardware.</p></li><li><p>Ensure seamless integration of access control systems with CCTV and alarm systems for unified physical security management.</p></li></ul><p>2.4 Time & Attendance Systems</p><ul><li><p>Deploy, configure, and maintain time and attendance hardware across all group sites (biometric terminals, RFID readers, facial recognition units).</p></li><li><p>Integrate time and attendance devices with HR/Payroll platforms to ensure accurate and automated data flow.</p></li><li><p>Troubleshoot device connectivity, synchronization errors, and data discrepancies between hardware and software platforms.</p></li><li><p>Ensure system uptime and data integrity to support payroll processing deadlines.</p></li></ul><p>2.5 End-User Computing & Desktop Support</p><ul><li><p>Manage the full hardware lifecycle of desktops, laptops, workstations, printers, and peripherals across all subsidiaries.</p></li><li><p>Oversee hardware procurement, standardization, and refresh cycles in coordination with IT management.</p></li><li><p>Configure and deploy end-user devices using imaging tools and MDM platforms.</p></li><li><p>Diagnose and resolve hardware faults efficiently to minimize business disruption within defined SLA targets.</p></li></ul><p>2.6 Network Hardware & Physical Infrastructure</p><ul><li><p>Support structured cabling, rack management, and physical network infrastructure across sites.</p></li><li><p>Coordinate with the Network Engineering team on hardware-related connectivity faults and PoE infrastructure support.</p></li></ul><p>2.7 Design & Specialist Software Support</p><ul><li><p>Install, configure, and troubleshoot design and engineering applications including AutoCAD, 3ds Max, Revit, SketchUp, and equivalent tools.</p></li><li><p>Ensure hardware compatibility and optimise workstation performance for graphics-intensive design software.</p></li><li><p>Manage software licensing, activation, and updates for design tools in coordination with department heads.</p></li><li><p>Advise on workstation hardware specifications (GPU, RAM, NVMe storage) to meet design application requirements.</p></li><li><p>Provide hands-on support to end users experiencing installation failures, application crashes, or performance degradation.</p></li></ul><p>2.8 Microsoft 365 & Email Client Support</p><ul><li><p>Provide hands-on support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office suite (Word, Excel, PowerPoint).</p></li><li><p>Configure and troubleshoot Microsoft 365 email client profiles, mailbox settings, shared mailboxes, distribution lists, and calendar sharing across end-user devices.</p></li><li><p>Support Microsoft Teams configuration including channel setup, meeting room integration, and audio/video device troubleshooting.</p></li><li><p>Coordinate with the IT team on Exchange Online policies, retention settings, and compliance configurations as directed.</p></li><li><p>Educate end users on Microsoft 365 best practices, security awareness, and effective use of collaboration tools.</p></li></ul><p>2.9 General IT Operations</p><ul><li><p>Maintain accurate asset registers for all hardware under management.</p></li><li><p>Participate in after-hours maintenance windows and provide on-call support for critical infrastructure incidents.</p></li><li><p>Adhere to Arenco Group IT governance policies, security frameworks, and change management procedures.</p></li></ul></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Education</p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related field.</p></li><li><p>Diploma holders with substantial and demonstrably relevant technical experience will be considered.</p></li></ul><p>3.2 Experience</p><ul><li><p>Minimum 3–5 years of hands-on experience in hardware engineering, IT infrastructure, or a comparable multi-discipline support role.</p></li><li><p>Proven and demonstrable experience with Avaya IP Office PABX administration, configuration, and Unified Contact Centre integration – MANDATORY.</p></li><li><p>Hands-on experience with CCTV, access control, and time and attendance hardware – MANDATORY.</p></li><li><p>Valid UAE Driving License – MANDATORY.</p></li><li><p>Prior experience in a large multi-entity or group-of-companies environment is strongly preferred.</p></li><li><p>UAE work experience preferred; familiarity with local vendor landscape and regulatory environment is advantageous.</p></li></ul></li></ol><p></p></section>
<h2 class="h5">Job description</h2>
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<ul><li><p><span><span>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</span></span></p><br></li><li><p><span><span>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</span></span></p><br></li><li><p><span><span>Appointment management including no-shows, rescheduling of patients and confirmations.</span></span></p><br></li><li><p><span><span>Register new patients and ensure the records of current patients are up to date.</span></span></p><br></li><li><p><span><span>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</span></span></p><br></li><li><p><span><span>Provide claim forms in case the patient wants to claim reimbursement.</span></span></p><br></li><li><p><span><span>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</span></span></p><br></li><li><p><span><span>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</span></span></p><br></li><li><p><span><span>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</span></span></p><br></li><li><p><span><span>Check emails daily, ensuring you respond to queries in a timely manner.</span></span></p><br></li><li><p><span><span>Ensure operations are carried out uniformly according to the hospital policies and procedures.</span></span></p><br></li><li><p><span><span>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</span></span></p><br></li><li><p><span><span>Participate in the Hospital training programs.</span></span></p><br></li><li><p><span><span>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</span></span></p><br></li><li><p><span><span>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</span></span></p><br></li><li><p><span><span>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</span></span></p><br></li><li><p><span><span>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</span></span></p><br></li><li><p><span><span>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</span></span></p><br></li><li><p><span><span>Maintains patient & staff confidentiality.</span></span></p><br></li><li><p><span><span>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</span></span></p><br></li><li><p><span><span>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</span></span></p><br></li><li><p><span><span>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</span></span></p><br></li><li><p><span><span>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</span></span></p><br></li><li><p><span><span>Provide patients with detailed statements and assistance in understanding their charges and payment options.</span></span></p><br></li><li><p><span><span>Prepare and process patient invoices for services, ensuring accurate charges.</span></span></p><br></li><li><p><span><span>Collect co-pays, deductibles, and outstanding balances at the time of service.</span></span></p><br></li><li><p><span><span>Ensure billing practices comply with legal and insurance requirements.</span></span></p><br></li><li><p><span><span>To assist in basic translation as and when required.</span></span></p><br></li></ul><br>Responsibilities:<br><ul><li><p><span><span>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</span></span></p><br></li><li><p><span><span>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</span></span></p><br></li><li><p><span><span>Appointment management including no-shows, rescheduling of patients and confirmations.</span></span></p><br></li><li><p><span><span>Register new patients and ensure the records of current patients are up to date.</span></span></p><br></li><li><p><span><span>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</span></span></p><br></li><li><p><span><span>Provide claim forms in case the patient wants to claim reimbursement.</span></span></p><br></li><li><p><span><span>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</span></span></p><br></li><li><p><span><span>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</span></span></p><br></li><li><p><span><span>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</span></span></p><br></li><li><p><span><span>Check emails daily, ensuring you respond to queries in a timely manner.</span></span></p><br></li><li><p><span><span>Ensure operations are carried out uniformly according to the hospital policies and procedures.</span></span></p><br></li><li><p><span><span>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</span></span></p><br></li><li><p><span><span>Participate in the Hospital training programs.</span></span></p><br></li><li><p><span><span>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</span></span></p><br></li><li><p><span><span>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</span></span></p><br></li><li><p><span><span>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</span></span></p><br></li><li><p><span><span>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</span></span></p><br></li><li><p><span><span>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</span></span></p><br></li><li><p><span><span>Maintains patient & staff confidentiality.</span></span></p><br></li><li><p><span><span>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</span></span></p><br></li><li><p><span><span>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</span></span></p><br></li><li><p><span><span>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</span></span></p><br></li><li><p><span><span>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</span></span></p><br></li><li><p><span><span>Provide patients with detailed statements and assistance in understanding their charges and payment options.</span></span></p><br></li><li><p><span><span>Prepare and process patient invoices for services, ensuring accurate charges.</span></span></p><br></li><li><p><span><span>Collect co-pays, deductibles, and outstanding balances at the time of service.</span></span></p><br></li><li><p><span><span>Ensure billing practices comply with lega</span></span></p></li></ul> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<ul><li><p><span><span>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</span></span></p><br></li><li><p><span><span>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</span></span></p><br></li><li><p><span><span>Appointment management including no-shows, rescheduling of patients and confirmations.</span></span></p><br></li><li><p><span><span>Register new patients and ensure the records of current patients are up to date.</span></span></p><br></li><li><p><span><span>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</span></span></p><br></li><li><p><span><span>Provide claim forms in case the patient wants to claim reimbursement.</span></span></p><br></li><li><p><span><span>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</span></span></p><br></li><li><p><span><span>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</span></span></p><br></li><li><p><span><span>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</span></span></p><br></li><li><p><span><span>Check emails daily, ensuring you respond to queries in a timely manner.</span></span></p><br></li><li><p><span><span>Ensure operations are carried out uniformly according to the hospital policies and procedures.</span></span></p><br></li><li><p><span><span>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</span></span></p><br></li><li><p><span><span>Participate in the Hospital training programs.</span></span></p><br></li><li><p><span><span>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</span></span></p><br></li><li><p><span><span>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</span></span></p><br></li><li><p><span><span>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</span></span></p><br></li><li><p><span><span>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</span></span></p><br></li><li><p><span><span>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</span></span></p><br></li><li><p><span><span>Maintains patient & staff confidentiality.</span></span></p><br></li><li><p><span><span>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</span></span></p><br></li><li><p><span><span>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</span></span></p><br></li><li><p><span><span>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</span></span></p><br></li><li><p><span><span>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</span></span></p><br></li><li><p><span><span>Provide patients with detailed statements and assistance in understanding their charges and payment options.</span></span></p><br></li><li><p><span><span>Prepare and process patient invoices for services, ensuring accurate charges.</span></span></p><br></li><li><p><span><span>Collect co-pays, deductibles, and outstanding balances at the time of service.</span></span></p><br></li><li><p><span><span>Ensure billing practices comply with legal and insurance requirements.</span></span></p><br></li><li><p><span><span>To assist in basic translation as and when required.</span></span></p><br></li></ul><br>Responsibilities:<br><ul><li><p><span><span>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</span></span></p><br></li><li><p><span><span>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</span></span></p><br></li><li><p><span><span>Appointment management including no-shows, rescheduling of patients and confirmations.</span></span></p><br></li><li><p><span><span>Register new patients and ensure the records of current patients are up to date.</span></span></p><br></li><li><p><span><span>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</span></span></p><br></li><li><p><span><span>Provide claim forms in case the patient wants to claim reimbursement.</span></span></p><br></li><li><p><span><span>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</span></span></p><br></li><li><p><span><span>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</span></span></p><br></li><li><p><span><span>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</span></span></p><br></li><li><p><span><span>Check emails daily, ensuring you respond to queries in a timely manner.</span></span></p><br></li><li><p><span><span>Ensure operations are carried out uniformly according to the hospital policies and procedures.</span></span></p><br></li><li><p><span><span>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</span></span></p><br></li><li><p><span><span>Participate in the Hospital training programs.</span></span></p><br></li><li><p><span><span>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</span></span></p><br></li><li><p><span><span>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</span></span></p><br></li><li><p><span><span>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</span></span></p><br></li><li><p><span><span>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</span></span></p><br></li><li><p><span><span>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</span></span></p><br></li><li><p><span><span>Maintains patient & staff confidentiality.</span></span></p><br></li><li><p><span><span>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</span></span></p><br></li><li><p><span><span>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</span></span></p><br></li><li><p><span><span>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</span></span></p><br></li><li><p><span><span>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</span></span></p><br></li><li><p><span><span>Provide patients with detailed statements and assistance in understanding their charges and payment options.</span></span></p><br></li><li><p><span><span>Prepare and process patient invoices for services, ensuring accurate charges.</span></span></p><br></li><li><p><span><span>Collect co-pays, deductibles, and outstanding balances at the time of service.</span></span></p><br></li><li><p><span><span>Ensure billing practices comply with lega</span></span></p></li></ul> </div>
We are looking for a Test Lead who is responsible for leading the Quality Assurance and Testing function across the Bank's technology landscape, ensuring the successful delivery of high-quality, secure, and compliant software solutions. The role drives the end-to-end testing strategy, governance, and execution for all IT initiatives while establishing and enforcing quality standards, testing best practices, and automation frameworks. By collaborating with business, technology, and delivery teams, the Test Lead ensures timely releases with minimal production defects, optimizes testing efficiency, and strengthens the Bank's quality engineering capabilities to support its digital transformation objectives.<br><br>Key Roles & Responsibilities<br><br>Define and execute enterprise-wide test strategies, governance frameworks, and quality standards for banking technology initiatives Strong domain knowledge in Banking and Financial Services, specifically covering Core Banking (Temenos T24 preferred), Trade Finance, Cash Management, and Digital Banking Lead end-to-end testing delivery across functional, integration, regression, performance, security, SIT, and UAT phases Ensure compliance with regulatory requirements, banking standards, and quality gates throughout the software delivery lifecycle Manage test planning, execution, defect lifecycle, requirements traceability, test environments, and test data readiness Drive AI/LLM and OCR testing, including validation of model accuracy, guardrails, security, observability, resilience, and enterprise integrations Leverage Gen AI and Agentic AI to enhance test case generation, regression automation, and overall testing efficiency Lead, mentor, and develop high-performing QA, domain, and automation testing teams while managing resource planning and capacity Drive test automation adoption and CI/CD integration to improve quality, accelerate releases, and reduce manual effort Monitor quality metrics, risks, defects, and release readiness through executive dashboards and governance reporting Collaborate with business, technology, vendors, and leadership teams to resolve testing issues and ensure successful project delivery Manage third-party testing partners and ensure adherence to SLAs, quality standards, and contractual commitments Champion continuous improvement initiatives to optimize testing processes, enhance quality, and reduce the overall cost of quality<br><br>Requirements<br><br>7+ years of progressive experience in software quality assurance within the banking or financial services industry At least 5+ years of experience in a Test Manager or QA Leadership role, overseeing large-scale banking transformation projects Proven experience in establishing or maturing a Testing Center Demonstrated success in managing offshore/onshore testing teams and third-party vendors Hands-on quality assurance experience on LLM or Generative AI platforms, covering prompt behaviour, guardrails, and multi-model routing Experience testing OCR or intelligent document-processing solutions against ground-truth benchmarks in an enterprise environment Experience validating AI platform cost, usage, and observability controls, including token accounting, cost attribution, and audit logging Banking Products and Process Knowledge
JOB SUMMARY <br>This position is responsible for designing, implementing, monitoring, and assessing simulation-based education for multidisciplinary audiences. In addition, this position is responsible for teaching, mentoring, monitoring, and assessing new faculty to simulation-based education. These services include, but are not limited to, collaboration with stakeholders to help determine needs assessment & analysis, curriculum design, course instruction and evaluation<br>PRIMARY JOB DUTIES AND RESPONSIBILITIES <br>COLLEGIALITY AND LEADERSHIP Establishes collegial partnerships Shares knowledge and skills with peers and colleagues Provides leadership in the professional practice and professional development settings Responsible for completing charge capture education and in-service training for their Institute within CCAD. When charges are not captured automatically the nurse will complete within Epic in real time, Perioperative Services within 24 business hours COORDINATION OF LEARNING & PRACTICE ENVIRONMENT Conducts educational needs assessments and gap analysis - Analyses issues, trends and supporting data to determine eductional needs. Partners with content experts to design simulation-based education Designs, implements, monitors, and evaluates learning and assessment simulations to multidisciplinary teams Documents courses according to the standards of the CCAD-MSC & Facilitates debriefing sessions Maintains and updates course curricula Provides training, monitoring, and evaluation to faculty new to simulation-based education Assists in day-to-day operations of the Simulation Center - Applies current theory and research findings to simulation education -promotions a positive leanring and practice environment. PROFESSIONAL DEVELOPMENTUses research to guide practice decisions, contributing to the development of lifelong learning of self and others. Assists in research activities TECHNICAL SKILLS Coordinates preparation of simulators and other equipment for conducting simulation Assists in operating the simulators and provide direction to the Simulation Technician Maintain appropriate simulation equipment with assistance of the Simulation Technician Assist in the training of simulation users in operation of patient simulators, audio-visual equipment, and maintenance Data capture and entry for simulation courses <br>QUALIFICATION & EXPERIENCE REQUIREMENTS Bachelor’s degree in Nursing, or an equivalent qualification of NLT 3 years study duration from an accredited program is required 1 year as an educator is required Minimum of six (6) years post-qualification in an appropriate and relevant healthcare setting. Experience in the assessment, design, development, implementation and evaluation of clinical simulation training and education Strong understanding of the process for clinical simulation methodology Proficient in existing and emerging high fidelity simulation technologies and clinical applications Ability to operate human patient simulators and related equipment used in simulated learning experiences Knowledge in simulation-based curriculum development and scenario design Experience with audio/visual production equipment a plus Experience as a Clinical Educator preferred Experience in working with different types of medical equipment preferred
JOB SUMMARY <br>This position is responsible for designing, implementing, monitoring, and assessing simulation-based education for multidisciplinary audiences. In addition, this position is responsible for teaching, mentoring, monitoring, and assessing new faculty to simulation-based education. These services include, but are not limited to, collaboration with stakeholders to help determine needs assessment & analysis, curriculum design, course instruction and evaluation<br>PRIMARY JOB DUTIES AND RESPONSIBILITIES <br>COLLEGIALITY AND LEADERSHIP Establishes collegial partnerships Shares knowledge and skills with peers and colleagues Provides leadership in the professional practice and professional development settings Responsible for completing charge capture education and in-service training for their Institute within CCAD. When charges are not captured automatically the nurse will complete within Epic in real time, Perioperative Services within 24 business hours COORDINATION OF LEARNING & PRACTICE ENVIRONMENT Conducts educational needs assessments and gap analysis - Analyses issues, trends and supporting data to determine eductional needs. Partners with content experts to design simulation-based education Designs, implements, monitors, and evaluates learning and assessment simulations to multidisciplinary teams Documents courses according to the standards of the CCAD-MSC & Facilitates debriefing sessions Maintains and updates course curricula Provides training, monitoring, and evaluation to faculty new to simulation-based education Assists in day-to-day operations of the Simulation Center - Applies current theory and research findings to simulation education -promotions a positive leanring and practice environment. PROFESSIONAL DEVELOPMENTUses research to guide practice decisions, contributing to the development of lifelong learning of self and others. Assists in research activities TECHNICAL SKILLS Coordinates preparation of simulators and other equipment for conducting simulation Assists in operating the simulators and provide direction to the Simulation Technician Maintain appropriate simulation equipment with assistance of the Simulation Technician Assist in the training of simulation users in operation of patient simulators, audio-visual equipment, and maintenance Data capture and entry for simulation courses <br>QUALIFICATION & EXPERIENCE REQUIREMENTS Bachelor’s degree in Nursing, or an equivalent qualification of NLT 3 years study duration from an accredited program is required 1 year as an educator is required Minimum of six (6) years post-qualification in an appropriate and relevant healthcare setting. Experience in the assessment, design, development, implementation and evaluation of clinical simulation training and education Strong understanding of the process for clinical simulation methodology Proficient in existing and emerging high fidelity simulation technologies and clinical applications Ability to operate human patient simulators and related equipment used in simulated learning experiences Knowledge in simulation-based curriculum development and scenario design Experience with audio/visual production equipment a plus Experience as a Clinical Educator preferred Experience in working with different types of medical equipment preferred
We are looking for an enthusiastic and customer-focused IT Support Engineer / Junior System Administrator to provide first-level IT support for our employees. The ideal candidate will be responsible for day-to-day IT support, user onboarding and offboarding, hardware and software troubleshooting, and basic Microsoft 365 administration.<br>This role is ideal for someone with good technical knowledge and excellent communication skills who enjoys solving IT issues in a fast-paced office environment.<br>Key Responsibilities<br>User Support<br>Provide first-level IT support for Windows and mac OS users. Troubleshoot hardware and software issues. Install and configure Windows and mac OS laptops. Support Microsoft Office and Microsoft 365 applications. Troubleshoot email, Microsoft Teams, and Outlook issues. Employee Onboarding & Offboarding<br>Prepare and configure laptops for new employees. Create and configure user accounts. Install required business applications. Assist with employee offboarding by collecting IT assets and disabling user access. Microsoft 365 Administration (Basic)<br>Perform basic user management tasks in the Microsoft 365 Admin Center. Reset user passwords. Assign or remove Microsoft 365 licenses. Create shared mailboxes and distribution lists (basic level). Perform basic Microsoft Teams administration. Network Support<br>Troubleshoot LAN and Wi-Fi connectivity issues. Assist users with VPN connectivity. Perform basic network troubleshooting. Firewall Support<br>Basic knowledge of Fortinet Firewall. Escalate advanced firewall configuration issues to senior administrators. Printer & Scanner Support<br>Install and configure printers. Troubleshoot printing and scanning issues. Configure network printers. Access Control System<br>Enroll and deactivate employees in the ZKTeco Bio Time attendance system. Assist with fingerprint and face enrollment. Support basic attendance device troubleshooting. Hardware Support<br>Install RAM, SSDs, and other computer hardware. Troubleshoot desktops, laptops, monitors, and peripherals. Maintain IT asset inventory. Documentation<br>Maintain IT documentation and asset records. Update onboarding and offboarding checklists. Record and track IT support requests. Required Skills<br>Good knowledge of Windows 10/11. Basic knowledge of mac OS. Basic understanding of Microsoft 365. Basic knowledge of Microsoft Teams and Outlook. Basic networking knowledge (TCP/IP, LAN, Wi-Fi). Basic understanding of Fortinet Firewall. Experience with printer and scanner support. Knowledge of ZKTeco Bio Time is an advantage. Strong troubleshooting and communication skills. Preferred Qualifications<br>Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.1–3 years of experience in IT Support or Help Desk. Experience supporting Microsoft 365 environments. Experience with Windows and mac OS devices. Preferred Skills<br>Good customer service and communication skills. Ability to prioritize multiple support requests. Strong problem-solving abilities. Willingness to learn new technologies. Ability to work independently and as part of a team. Experience<br>1–3 years of IT Support experience preferred.
We are looking for an enthusiastic and customer-focused IT Support Engineer / Junior System Administrator to provide first-level IT support for our employees. The ideal candidate will be responsible for day-to-day IT support, user onboarding and offboarding, hardware and software troubleshooting, and basic Microsoft 365 administration.<br>This role is ideal for someone with good technical knowledge and excellent communication skills who enjoys solving IT issues in a fast-paced office environment.<br>Key Responsibilities<br>User Support<br>Provide first-level IT support for Windows and mac OS users. Troubleshoot hardware and software issues. Install and configure Windows and mac OS laptops. Support Microsoft Office and Microsoft 365 applications. Troubleshoot email, Microsoft Teams, and Outlook issues. Employee Onboarding & Offboarding<br>Prepare and configure laptops for new employees. Create and configure user accounts. Install required business applications. Assist with employee offboarding by collecting IT assets and disabling user access. Microsoft 365 Administration (Basic)<br>Perform basic user management tasks in the Microsoft 365 Admin Center. Reset user passwords. Assign or remove Microsoft 365 licenses. Create shared mailboxes and distribution lists (basic level). Perform basic Microsoft Teams administration. Network Support<br>Troubleshoot LAN and Wi-Fi connectivity issues. Assist users with VPN connectivity. Perform basic network troubleshooting. Firewall Support<br>Basic knowledge of Fortinet Firewall. Escalate advanced firewall configuration issues to senior administrators. Printer & Scanner Support<br>Install and configure printers. Troubleshoot printing and scanning issues. Configure network printers. Access Control System<br>Enroll and deactivate employees in the ZKTeco Bio Time attendance system. Assist with fingerprint and face enrollment. Support basic attendance device troubleshooting. Hardware Support<br>Install RAM, SSDs, and other computer hardware. Troubleshoot desktops, laptops, monitors, and peripherals. Maintain IT asset inventory. Documentation<br>Maintain IT documentation and asset records. Update onboarding and offboarding checklists. Record and track IT support requests. Required Skills<br>Good knowledge of Windows 10/11. Basic knowledge of mac OS. Basic understanding of Microsoft 365. Basic knowledge of Microsoft Teams and Outlook. Basic networking knowledge (TCP/IP, LAN, Wi-Fi). Basic understanding of Fortinet Firewall. Experience with printer and scanner support. Knowledge of ZKTeco Bio Time is an advantage. Strong troubleshooting and communication skills. Preferred Qualifications<br>Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.1–3 years of experience in IT Support or Help Desk. Experience supporting Microsoft 365 environments. Experience with Windows and mac OS devices. Preferred Skills<br>Good customer service and communication skills. Ability to prioritize multiple support requests. Strong problem-solving abilities. Willingness to learn new technologies. Ability to work independently and as part of a team. Experience<br>1–3 years of IT Support experience preferred.
Overview<br><br>The SOC Lead Engineer, SIEM has a vital role in the SOC that encompasses technical leadership, SIEM architecture design, and pre-sales support. This position is responsible for overseeing the management and coordination of SIEM solutions, within the Security Operations Center (SOC). The SOC Lead Engineer will guide senior and junior engineers in day-to-day operations across multiple environments and customers, while also assisting in pre-sales estimations of SIEM licenses. Reporting to the Senior SOC Engineering & Architecture Manager, the SOC Lead Engineer, SIEM is a seasoned professional with over a decade of experience in SIEM operations.<br><br>Responsibilities<br><br>Responsibilities: <br><br>Lead the technical operations and management of SIEM tools including Splunk, Sentinel, Log Rhythm,Qradar and Forti SIEM. Oversee the maintenance and functionality of the log collection layer, with a focus on tools like CRIBL. Ensure the health and functionality of SIEM systems through regular checks and maintenance activities. Oversee and manage SIEM licenses, including forecasting, tracking usage, and coordinating with sales for estimations and renewals. Optimize SIEM telemetry to ensure efficient and accurate data collection, correlation, and reporting. Develop and enforce logging standards across all customers, systems and platforms to maintain consistent and reliable log data Provide guidance and mentorship to SOC Engineers in managing and resolving issues related to SIEM services and log management. Participate in pre-sales activities to provide technical expertise and estimation for SIEM licenses and architectures. Collaborate with SOC Engineering & Architecture Manager to develop SIEM architecture strategies and implement initiatives. Assist in continuous process improvements to increase SOC efficiency and effectiveness. Provide regular and accurate reporting on SIEM services, SOC operations, and license management to relevant stakeholders.<br><br>Skills<br><br>Extensive knowledge and hands-on experience with SIEM tools such as Splunk, Sentinel, Log Rhythm, Forti SIEM, and log collection components like CRIBL. Proven technical leadership skills in a complex, fast-paced environment. Demonstrable pre-sales experience, particularly in estimating SIEM licenses. Strong understanding of SOC operations, cybersecurity principles, and best practices. Exceptional problem-solving skills and the ability to make decisions under pressure. Excellent mentorship and team development capabilities. High proficiency in written and verbal communication.<br><br>Qualifications<br><br>Certifications:<br><br>Certified Information Systems Security Professional (CISSP). Certified Information Security Manager (CISM). Splunk Certified Architect or similar SIEM certifications are a must. Cloud-related certifications like AWS Certified Solutions Architect, Google Professional Cloud Architect, or Microsoft Certified: Azure Solutions Architect Expert. Networking certifications such as CCNA or CCNP are advantageous.<br><br>Educational Experience<br><br>Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. A minimum of 10 years of experience in SIEM and SOC operations, with significant experience in SIEM management and architecture.<br><br>Prior leadership role experience within a SOC or similar cybersecurity environment
GM – Cybersecurity Consulting – Dubai<br>Experienced GM or VP level sales leader is required by our global Cybersecurity Consultancy <br>The General Manager will head the Dubai-based cybersecurity consultancy practice. owning the regional P&L for all of the GCC as well as directing business development strategies and scaling a high-performing technical team. <br>This role requires cultivating C-level relationships across government and private sectors while ensuring exceptional delivery of security strategies, risk management, and managed services and will require somebody with strong connections across the UAE and KSA <br>Responsibilities<br>Strategic Leadership & Operations P&L Management: Assume full accountability for regional financial targets, budgeting, and revenue forecasting. Operational Scale: Oversee day-to-day business operations, optimize internal workflows, and allocate technical resources efficiently. Market Expansion: Define and execute the consultancy's growth strategy across Dubai and the wider GCC region. Business Development & Client Management C-Suite Advisory: Act as a trusted strategic advisor to enterprise and government clients on complex cybersecurity issues. Sales Pipeline: Drive the acquisition of new enterprise accounts and retain high-value consultancy clients. Strategic Partnerships: Build strong ties with regional technology distributors, system integrators, and global vendors Service Delivery & Quality Assurance Portfolio Oversight: Oversee the delivery of specialized services, including VAPT, Incident Response, GRC, Managed Detection and Response (MDR), and AI security architecture Regulatory Compliance: Ensure all client deliverables comply with stringent UAE standards, such as DESC (Dubai Electronic Security Center), NESA, and ADISS frameworks. Delivery Excellence: Guarantee that consulting engagements are delivered on time, within scope, and at the highest quality thresholds. Team Leadership & Development Talent Acquisition: Recruit, mentor, and retain a multi-disciplinary team of security architects, penetration testers, and GRC analysts. Capability Building: Foster a culture of continuous learning, ensuring the technical team stays ahead of emerging global threats<br>Requirements & Qualifications<br>Experience & Education Years of Experience: Minimum of 12–15+ years in the cybersecurity industry, with at least 5–7+ years in an executive leadership or P&L-owning role within a professional services consultancy Regional Track Record: Proven experience navigating the UAE or broader GCC technology and cybersecurity marketplace Education: Bachelor’s degree in Computer Science, Cyber Security, or an IT-related field. An MBA or an Executive Leadership certification is highly preferred. Technical Certifications (Preferred) Core Management: CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager). Frameworks & Architecture: Deep familiarity with ISO 27001, NIST, SABSA, or TOGAF. Soft Skills Outstanding bilingual command (English is mandatory; Arabic is a significant advantage in dealing with local government entities). Exceptional commercial, negotiation, and public-speaking skills.
GM – Cybersecurity Consulting – Dubai<br>Experienced GM or VP level sales leader is required by our global Cybersecurity Consultancy <br>The General Manager will head the Dubai-based cybersecurity consultancy practice. owning the regional P&L for all of the GCC as well as directing business development strategies and scaling a high-performing technical team. <br>This role requires cultivating C-level relationships across government and private sectors while ensuring exceptional delivery of security strategies, risk management, and managed services and will require somebody with strong connections across the UAE and KSA <br>Responsibilities<br>Strategic Leadership & Operations P&L Management: Assume full accountability for regional financial targets, budgeting, and revenue forecasting. Operational Scale: Oversee day-to-day business operations, optimize internal workflows, and allocate technical resources efficiently. Market Expansion: Define and execute the consultancy's growth strategy across Dubai and the wider GCC region. Business Development & Client Management C-Suite Advisory: Act as a trusted strategic advisor to enterprise and government clients on complex cybersecurity issues. Sales Pipeline: Drive the acquisition of new enterprise accounts and retain high-value consultancy clients. Strategic Partnerships: Build strong ties with regional technology distributors, system integrators, and global vendors Service Delivery & Quality Assurance Portfolio Oversight: Oversee the delivery of specialized services, including VAPT, Incident Response, GRC, Managed Detection and Response (MDR), and AI security architecture Regulatory Compliance: Ensure all client deliverables comply with stringent UAE standards, such as DESC (Dubai Electronic Security Center), NESA, and ADISS frameworks. Delivery Excellence: Guarantee that consulting engagements are delivered on time, within scope, and at the highest quality thresholds. Team Leadership & Development Talent Acquisition: Recruit, mentor, and retain a multi-disciplinary team of security architects, penetration testers, and GRC analysts. Capability Building: Foster a culture of continuous learning, ensuring the technical team stays ahead of emerging global threats<br>Requirements & Qualifications<br>Experience & Education Years of Experience: Minimum of 12–15+ years in the cybersecurity industry, with at least 5–7+ years in an executive leadership or P&L-owning role within a professional services consultancy Regional Track Record: Proven experience navigating the UAE or broader GCC technology and cybersecurity marketplace Education: Bachelor’s degree in Computer Science, Cyber Security, or an IT-related field. An MBA or an Executive Leadership certification is highly preferred. Technical Certifications (Preferred) Core Management: CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager). Frameworks & Architecture: Deep familiarity with ISO 27001, NIST, SABSA, or TOGAF. Soft Skills Outstanding bilingual command (English is mandatory; Arabic is a significant advantage in dealing with local government entities). Exceptional commercial, negotiation, and public-speaking skills.
A leading multispecialty hospital in Dubai, United Arab Emirates is enhancing its Ophthalmology and Vision Care services and is seeking a skilled Consultant/Specialist Ophthalmologist to join its dedicated eye care team. The role focuses on delivering comprehensive eye care services,including diagnosis, medical management, and surgical treatment of ocular conditions, within a modern clinical environment equipped with advanced ophthalmic diagnostic and surgical technologies. This opportunity is ideal for ophthalmologists looking to practice within a high-standard vision care center, offering services such as cataract surgery, glaucoma management, retinal care, and refractive procedures, while working alongside optometrists, ophthalmic technicians, and multidisciplinary medical teams.<br>Role Overview• Position: Consultant / Specialist Ophthalmologist• Location: Dubai, United Arab Emirates• Healthcare Setting: Multispecialty hospital with advanced ophthalmology and eye care services• Experience Required: Minimum 3+ years post specialty• Practice Model: Outpatient clinics, diagnostic services, and ophthalmic surgical procedures The successful candidate will provide comprehensive ophthalmic care, ensuring accurate diagnosis, effective treatment, and surgical management of a wide range of eye conditions.<br>Key Responsibilities – Ophthalmology• Diagnose and manage eye conditions, including refractive errors, cataracts, glaucoma, retinal disorders, and ocular infections• Perform ophthalmic surgical procedures, including cataract surgery and other microsurgical interventions• Conduct comprehensive eye examinations, including visual acuity testing, slit-lamp examination, and fundoscopic evaluation• Interpret and utilise advanced diagnostic tools, such as optical coherence tomography (OCT), visual field testing, and retinal imaging• Manage chronic ophthalmic conditions, including glaucoma and diabetic retinopathy• Provide pre-operative assessment and post-operative care for surgical patients• Collaborate with optometrists, endocrinologists, neurologists, and other specialists for multidisciplinary care• Provide patient education on eye health, vision care, and preventive strategies• Maintain accurate clinical documentation and electronic medical records in compliance with regulatory standards• Participate in clinical audits, quality improvement initiatives, and ophthalmology programs• Ensure adherence to international ophthalmology guidelines and UAE healthcare regulations<br>Qualifications & Board Recognition Applications are welcome from physicians holding recognised specialist qualifications such as:• American Board of Ophthalmology• UK CCT / FRCOphth / MRCOphth• Royal College Certification (Canada)• Australian Fellowship • Arab Board in Ophthalmology• MS / MD / DNB / FCPS Ophthalmology or equivalent recognised specialist qualification Candidates must meet eligibility requirements for DOH / DHA / MOH licensing. Licensing guidance and support will be provided where applicable.<br>Compensation & Benefits• Competitive tax-free physician salary• Performance-based incentives• Housing allowance or accommodation support• Comprehensive family medical insurance• Annual return flight tickets• Professional indemnity / malpractice coverage• Continuing Medical Education (CME) support<br>Licensing & Relocation Support Full assistance will be provided for:• DOH / DHA license conversion guidance• Credential verification and documentation support• Relocation assistance to Dubai / UAE• Hospital onboarding and professional integration support
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<span>A leading multispecialty hospital inDubai, United Arab Emirates is enhancing its Ophthalmology and Vision Care services and is seeking a skilled Consultant/Specialist Ophthalmologist to join its dedicated eye care team.<br> The role focuses on delivering co prehensive eye care services,including diagnosis, medical management, and surgical treatment of ocular conditions, within a modern clinical environment equipped with advanced ophthalmic diagnostic and surgical technologies This opportunity is ideal for ophthalmologists looking to practice within a high-standard vision care center, offering services such as cataract surgery, glaucoma management, retinal care, and refractive procedures, while working alongside optometrists, ophthalmic technicians, and multidisciplinary medical teams.<br> Role Overview • Position: Consultant / Specialist Ophthalmologist • Location: Dubai, United Arab Emirates • Healthcare Setting: Multispecialty hospital with advanced ophthalmology and eye care services • Experience Required: Minimum 3+ years post speciality • Practice Model: Outpatient clinics, diagnostic services, and ophthalmic surgical procedures The successful candidate will provide comprehensive ophthalmic care, ensuring accurate diagnosis, effective treatment, and surgical management of a wide range of eye conditions.<br> Compensation & Benefits • Competitive tax-free physician salary • Performance-based incentives • Housing allowance or accommodation support • Comprehensive family medical insurance • Annual return flight tickets • Professional indemnity / malpractice coverage • Continuing Medical Education (CME) support Licensing & Relocation Support Full assistance will be provided for: • DOH / DHA license conversion guidance • Credential verification and documentation support • Relocation assistance to Dubai / UAE • Hospital onboarding and professional integration support Salary Range: AED 60 K to AED 65 K Key Responsibilities – Ophthalmology • Diagnose and manage eye conditions, including refractive errors, cataracts, glaucoma, retinal disorders, and ocular infections • Perform ophthalmic surgical procedures, including cataract surgery and other microsurgical interventions • Conduct comprehensive eye examinations, including visual acuity testing, slit-lamp examination, and fundoscopic evaluation • Interpret and utilise advanced diagnostic tools, such as optical coherence tomography (OCT), visual field testing, and retinal imaging • Manage chronic ophthalmic conditions, including glaucoma and diabetic retinopathy • Provide pre-operative assessment and post-operative care for surgical patients • Collaborate with optometrists, endocrinologists, neurologists, and other specialists for multidisciplinary care • Provide patient education on eye health, vision care, and preventive strategies • Maintain accurate clinical documentation and electronic medical records in compliance with regulatory standards • Participate in clinical audits, quality improvement initiatives, and ophthalmology programs • Ensure adherence to international ophthalmology guidelines and UAE healthcare regulations Qualifications & Board Recognition Applications are welcome from physicians holding recognised specialist qualifications such as: • American Board of Ophthalmology • UK CCT / FRCOphth / MRCOphth • Royal College Certification (Canada) • Australian Fellowship • Arab Board in Ophthalmology • MS / MD / DNB / FCPS Ophthalmology or equivalent recognised specialist qualification Candidates must meet eligibility requirements for DOH / DHA / MOH licensing.<br> Licensing guidance and support will be provided where applicable.<br></span> </div>
Role: AI Engineering Lead (Remote) Location: Remote (Work from Anywhere) Payout: $160k - $300k /yr<br>Role Overview:We are hiring for one of our clients, seeking a Member of Technical Staff (AI Engineering) to work on a full-time basis. This individual will play a critical role in shaping the future of AI recruiting technology by designing, building, and scaling next-generation systems that redefine how companies identify and engage talent. With a focus on AI engineering, this role will collaborate across disciplines to deliver cutting-edge solutions at the center of the AI revolution. Our client is a leading platform that connects domain experts to the development of frontier AI models, leveraging real-world expertise to improve AI performance across various domains.<br>Key Responsibilities:• Architect and develop systems, designing, building, and deploying scalable AI models and infrastructure leveraging Python and AWS.• Advance multimodal AI, developing and integrating advanced large language models (LLMs) and multimodal systems (text, audio, video, and visual inputs) into core platforms.• Collaborate cross-functionally, partnering with product, research, and engineering teams to translate requirements into robust technical solutions.• Contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more.• Work hands-on with the client's pioneering AI recruiter model, Zara, to design and build next-generation systems that are redefining how companies identify and engage talent.<br>Required Skills & Qualifications:• Proven experience in designing, building, and deploying scalable AI models and infrastructure using Python and AWS.• Expertise in developing and integrating advanced LLMs and multimodal systems (text, audio, video, and visual inputs) into core platforms.• Strong collaboration and communication skills, with the ability to partner with cross-functional teams to translate requirements into robust technical solutions.• Experience working with large language models and multimodal AI systems, with a strong understanding of their applications and limitations.• Strong problem-solving skills, with the ability to analyze complex technical problems and develop innovative solutions.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the AI engineering industry, contributing to the development of frontier AI models and influencing the future of AI recruiting technology. With a global network of experts and a platform that has already powered over 1 million AI-led interviews, this role provides a chance to make a meaningful impact on the AI industry and work with a team that is shaping the future of human intelligence.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!
Role: AI Engineering Lead (Remote) Location: Remote (Work from Anywhere) Payout: $160k - $300k /yr<br>Role Overview:We are hiring for one of our clients, seeking a Member of Technical Staff (AI Engineering) to work on a full-time basis. This individual will play a critical role in shaping the future of AI recruiting technology by designing, building, and scaling next-generation systems that redefine how companies identify and engage talent. With a focus on AI engineering, this role will collaborate across disciplines to deliver cutting-edge solutions at the center of the AI revolution. Our client is a leading platform that connects domain experts to the development of frontier AI models, leveraging real-world expertise to improve AI performance across various domains.<br>Key Responsibilities:• Architect and develop systems, designing, building, and deploying scalable AI models and infrastructure leveraging Python and AWS.• Advance multimodal AI, developing and integrating advanced large language models (LLMs) and multimodal systems (text, audio, video, and visual inputs) into core platforms.• Collaborate cross-functionally, partnering with product, research, and engineering teams to translate requirements into robust technical solutions.• Contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more.• Work hands-on with the client's pioneering AI recruiter model, Zara, to design and build next-generation systems that are redefining how companies identify and engage talent.<br>Required Skills & Qualifications:• Proven experience in designing, building, and deploying scalable AI models and infrastructure using Python and AWS.• Expertise in developing and integrating advanced LLMs and multimodal systems (text, audio, video, and visual inputs) into core platforms.• Strong collaboration and communication skills, with the ability to partner with cross-functional teams to translate requirements into robust technical solutions.• Experience working with large language models and multimodal AI systems, with a strong understanding of their applications and limitations.• Strong problem-solving skills, with the ability to analyze complex technical problems and develop innovative solutions.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the AI engineering industry, contributing to the development of frontier AI models and influencing the future of AI recruiting technology. With a global network of experts and a platform that has already powered over 1 million AI-led interviews, this role provides a chance to make a meaningful impact on the AI industry and work with a team that is shaping the future of human intelligence.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!
Job Description<br><br>R&D Engineer<br><br>Job Summary<br><br>We are seeking a dynamic R&D / Product Development Engineer to contribute to the innovation and enhancement of our busbar trunking product line. As an R&D / Product Development Engineer, you will play a pivotal role in shaping the future of our offerings in the industry. Your expertise will help drive the design, development, and support for the successful launch of new products, ensuring they meet market demands, industry standards, and customer needs.<br><br>The role will include frequent interaction with the Offering Management, Marketing, Sales teams and other internal departments.<br><br>Responsibilities<br><br>Define product specifications, features, and functionalities, while ensuring adherence to safety and regulatory standards. Develop product designs in accordance to Product Standards (for example, IEC61439 & UL857).3D modelling and 2D drafting of product designs. Align with the culture of innovation within the product development team, that encourages creative thinking and idea generation. Work closely with external suppliers and partners to source components and materials. Adherence to the department's NPDI process and completion of relevant documentation. Stay current with technological advancements and industry developments, applying relevant knowledge to enhance product offerings. Build prototypes to support the development of product design. Follow the Engineering change process for existing products. Demonstrate Ethics and Integrity. Product Risk Assessment through DFMEA (Design Failure Mode & Effects Analysis) Organization of drawings and documentation for efficient reference. Timely, accurate responses to requests for design information and drawings. Other duties and responsibilities as assigned<br><br>Qualifications / Skills<br><br>Bachelor’s degree in engineering/design technology or equivalent, combination of education & experience Proficiency in 3D modelling using Creo, Solidworks or equivalent 3D design package3D modeling, 2D drafting (first angle and Third angle projection), GD&T (Geometrical Dimensioning & Tolerancing). Proficiency in product lifecycle management (PLM) software, and other relevant software applications. Strong organization skills, and ability to work & multitask in a fast-paced environment. Time management Skills. Excellent written & verbal communication, presentation, and interpersonal skills. Must be action & detail-oriented with strong problem resolution, analysis, & decision-making skills. Must be motivated and enthusiastic with the ability to interact seamlessly with other departments and be comfortable working independently or as part of a team.<br><br>Experience Required<br><br>3+ years of experience in Design within the manufacturing environment or directly related experience Experience with power distribution applications and/or the data center industry is advantageous. Experience designing mild steel sheet welded assemblies, extruded/injection molded plastic parts and assemblies. Knowledge of DFM (Design for Manufacturing) DFA (Design for Assembly) DFE (Design for Environment). Knowledge of Process flow, PFMEA, Control plan, Standard Operating Procedure preparation. Proficiency with Microsoft Office suite. Smartsheet, and other business applications are desirable. Demonstrated competence in communication and problem-solving.