Call Center Jobs in UAE

About Us<br><br>IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.<br><br>Job Description<br><br>Job Overview<br><br>The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.<br><br>Main Responsibilities<br><br>Acting as a first point of contact Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level Answering and distributing all incoming calls in a timely and professional manner Delivering a positive and timely response to client enquiries Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients Maintaining confidentiality of client data ensuring no sensitive information is disclosed Keep records of all calls in Call Center CRM in a comprehensible way Meet individual and team qualitative and quantitative targets Building and maintaining effective working relationships whilst promoting the company culture and values Performing other job-related duties as assigned by Management<br><br>Requirements<br><br>Minimum of 2 years’ experience as a Call Center agent or similar role in the UAEFull English proficiency is required Additional spoken languages are an advantage Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette Customer-focused and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Excellent active listening and problem-solving skills Intermediate compute r literacy is required e.g., MS Office Familiarity with CRM systems and practices<br><br>Benefits<br><br>International team (over 50 nationalities) 24 annual leave days Annual flight home Life insurance plan Medical insurance plan (with the option to upgrade at your own cost) Invitations to participate in various company functions, staff events, and department team building events Opportunities to learn, develop and grow with the organization Being part of a motivated team and Moving-Forward-Company-Culture <br><br>check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyte Background Color Btn lyte Success" lyte-rendered="">

<p> About Wynn Al Marjan Island: </p> <p> </p> <p> Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center. </p> <p> </p> <p> About the Position: </p> <p> </p> <p> Wynn Al Marjan Island is currently seeking a <strong>Director Call Center Operations</strong> to lead the resort s centralized guest contact operations. </p> <p> This senior leadership role will oversee <strong>PBX, Guest Room Reservations, Gaming Reservations, and Restaurant Reservations</strong>, shaping the guest experience from the very first point of contact. The Director will lead the delivery of a highly personalized, seamless, and efficient service experience while driving commercial performance, operational excellence, innovation, and revenue optimization across all guest contact channels. </p> <p> </p> <p> Working closely with Rooms, Gaming, Food &amp; Beverage, and other resort departments, the Director will establish a best-in-class call center operation that reflects Wynn service standards, strengthens conversion across multiple revenue streams, and ensures every guest interaction is handled with precision, warmth, and professionalism. </p> <p> </p> <p> The primary duties and responsibilities of this role are: </p> <ul> <li> <p> Provide strategic and operational leadership across PBX, Guest Room Reservations, Gaming Reservations, and Restaurant Reservations, fostering a culture of excellence, accountability, and exceptional guest service. </p> </li> <li> <p> Define and execute the Call Center Operations strategy in alignment with overall resort objectives, brand positioning, commercial priorities, and guest experience standards. </p> </li> <li> <p> Oversee end-to-end call center performance, ensuring seamless, efficient, and consistent service delivery across all guest contact channels. </p> </li> <li> <p> Set the standard for a highly personalized and service-driven guest experience, ensuring every interaction reflects Wynn s commitment to exceptional service. </p> </li> <li> <p> Drive commercial performance by optimizing conversion across rooms, dining, and gaming reservations while identifying opportunities to strengthen revenue contribution. </p> </li> <li> <p> Establish and govern key performance indicators across service levels, responsiveness, conversion, productivity, quality, and guest satisfaction. </p> </li> <li> <p> Develop robust reporting and analytics frameworks, translating performance insights and guest trends into actionable strategies that enhance service, efficiency, and commercial results. </p> </li> <li> <p> Partner closely with senior stakeholders across Rooms, Gaming, Food &amp; Beverage, and other resort functions to align guest demand, operational priorities, and service delivery. </p> </li> <li> <p> Own the guest journey at the first point of contact, ensuring inquiries, special requests, and service recovery matters are managed with urgency, precision, and professionalism. </p> </li> <li> <p> Establish effective service recovery frameworks that enable timely resolution, consistent standards, and continuous improvement in guest satisfaction. </p> </li> <li> <p> Provide strategic oversight of departmental financial performance, including budgeting, forecasting, cost management, and productivity optimization. </p> </li> <li> <p> Lead workforce strategy and resource planning, ensuring staffing models are aligned with business volumes, guest demand, and service expectations. </p> </li> <li> <p> Establish and continuously enhance policies, procedures, workflows, and service standards to support operational excellence, consistency, and scalability. </p> </li> <li> <p> Lead the talent strategy for Call Center Operations, including recruitment, capability building, succession planning, leadership development, and retention. </p> </li> <li> <p> Build a high-performing culture through effective coaching, performance management, recognition, engagement, and continuous development. </p> </li> <li> <p> Establish clear communication frameworks that strengthen alignment, accountability, and execution across all levels of the operation. </p> </li> <li> <p> Uphold Wynn standards of professionalism, presentation, communication, and service delivery across all teams. </p> </li> <li> <p> Foster an inclusive and highly engaged work environment that reflects Wynn s values and supports team member wellbeing, development, and retention. </p> </li> <li> <p> Monitor market trends, competitor activity, emerging technologies, and industry developments, identifying opportunities to continuously evolve the call center experience. </p> </li> <li> <p> Champion innovation across the function, leveraging technology, data, and operational insights to enhance the guest journey and strengthen the department s contribution to the resort. </p> </li> <li> <p> Represent Call Center Operations at leadership level, providing clear visibility of performance, strategic priorities, risks, and opportunities. </p> </li> <li> <p> Ensure full compliance with company policies, procedures, operational standards, and the Code of Conduct. </p> </li> <li> <p> Champion health, safety, and sustainability practices, embedding a culture of responsibility and continuous improvement across the function. </p> </li> <li> <p> Undertaking additional leadership responsibilities as assigned by the SVP Hotel Operations. </p> </li> </ul> <p> </p> <p> About Wynn Al Marjan Island s Benefits: </p> <p> We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, in the global hospitality industry. </p><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p> Minimum 7 10 years of progressive leadership experience in call center or guest contact operations, with a strong preference for luxury hospitality or high-end service environments. </p> </li> <li> <p> Proven track record of leading multi-functional contact center operations, including reservations and guest services, at scale. </p> </li> <li> <p> Bachelor s degree in hospitality management, Business Administration, or a related field. </p> </li> <li> <p> Strong commercial acumen, with demonstrated ability to drive revenue performance through conversion optimization and service excellence. </p> </li> <li> <p> Deep expertise in call center technologies, PBX systems, and reservation platforms (e.g., Opera, OpenTable, Salesforce). </p> </li> <li> <p> Strategic mindset with the ability to translate business objectives into operational frameworks and measurable outcomes. </p> </li> <li> <p> Exceptional leadership capability, with experience building, developing, and leading high-performing teams. </p> </li> <li> <p> Strong analytical skills, with the ability to interpret performance data, identify trends, and drive continuous improvement. </p> </li> <li> <p> Excellent stakeholder management skills, with the ability to influence and collaborate across multiple departments and levels of leadership. </p> </li> <li> <p> Outstanding communication and interpersonal skills, with fluency in English required; additional languages are an advantage. </p> </li> <li> <p> Highly organized with strong attention to detail and the ability to manage competing priorities in a fast-paced environment. </p> </li> <li> <p> Demonstrated ability to operate effectively in a pre-opening or dynamic business environment with evolving priorities. </p> </li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>WALK IN INTERVIEW FOR SALES EXECUTIVE</b></p><p><b>Company Name</b>: Unicorn Commercial Brokers</p><p>Product: Credit card </p><p>Location: Dubai</p><p>Experience: Minimum 1 year Call Center /Tele sales &amp; Banking Experience</p><p>Language Skills: English / Hindi</p><p>Nationality: Any </p><p>Gender: Male &amp; Female</p><p>Fixed Salary: 2000 – 5000 AED/ Per Month</p><p><b>Walk in interview date</b>: 12th Nov to 20th Nov.</p><p>Interview Timing: 10am to 4pm</p><p><b>Interview Location</b>: Office No – 105, 1st Floor, City Avenue Bldg, Opp Deira City Center, </p><p>&nbsp;Near Deira City Center Metro station, Exit 4. </p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>WALK IN INTERVIEW FOR SALES EXECUTIVE</b></p><p><b>Company Name</b>: Unicorn Commercial Brokers</p><p>Product: Credit card </p><p>Location: Dubai</p><p>Experience: Minimum 1 year Call Center /Tele sales &amp; Banking Experience</p><p>Language Skills: English / Hindi</p><p>Nationality: Any </p><p>Gender: Male &amp; Female</p><p>Fixed Salary: 2000 – 5000 AED/ Per Month</p><p><b>Walk in interview date</b>: 12th Nov to 20th Nov.</p><p>Interview Timing: 10am to 4pm</p><p><b>Interview Location</b>: Office No – 105, 1st Floor, City Avenue Bldg, Opp Deira City Center, </p><p>&nbsp;Near Deira City Center Metro station, Exit 4. </p><p><br></p></div>

<p><br></p><p>Your role Your role includes capturing crucial information and increasing the knowledge of our target market for aftersales, know the needs of our customers and have knowledge of the problems consumers want to be solved. As well as dealing with customer requests, you must offer ideas and insights as a means of helping to improve their experience.</p><p>Rewards Your hard work will be rewarded with the opportunity to join one of the world s leading luxury automotive brands, the chance to work with a variety of people from many different backgrounds, along with on-going training and career development.</p><p>Job Summary: The Call Center Representative is responsible for handling customer inquiries, providing information, and resolving issues related to automotive products, services, and after-sales support. This role serves as the primary point of contact between customers and the company, ensuring customer satisfaction and maintaining the company s service reputation.</p><p>Key Responsibilities:</p><ul><li>Answer inbound calls and respond to customer queries regarding products, services, and promotions.</li><li>Assist customers with booking service appointments, test drives, and vehicle information requests.</li><li>Provide accurate information on pricing, warranties, and financing options.</li><li>Record customer complaints and escalate complex issues to the relevant department.</li><li>Follow up with customers to ensure satisfactory resolution.</li><li>Maintain professionalism and empathy while handling difficult interactions.</li><li>Capture customer leads from calls and forward them to the sales team.</li><li>Promote special offers, new vehicle launches, and after-sales services.</li><li>Assist in cross-selling and upselling automotive products and services.</li><li>Log all customer interactions into the CRM system.</li><li>Maintain accurate records of inquiries, complaints, and service requests.</li><li>Generate reports on call trends and customer feedback for management review.</li><li>Coordinate with sales, service, and parts departments to provide seamless customer service.</li><li>Participate in training sessions to stay updated on automotive products and company policies.</li><li>Contribute to team goals by meeting individual performance targets (calls per day, customer satisfaction score, etc.).</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school or diploma in Business Administration, Marketing, or related field.</li><li>Minimum 0 1 year of experience in a call center, customer service, or automotive industry is preferred.</li><li>Familiarity with CRM systems and call center software.</li><li><b>Technical Skills</b><ul><li>CRM &amp; Call Center Systems</li><li>Microsoft Office Suite</li><li>Customer Database Management</li><li>Call Handling Software</li><li>Basic Automotive Product Knowledge</li></ul></li><li><b>Behavioral Skills &amp; Competencies</b><ul><li>Customer Focus - Responds politely and promptly to customer inquiries. Seeks support when needed.</li><li>Accountability and Ownership - Completes tasks on time and owns up to mistakes.</li><li>Agility and Adaptability - Willing to try new ways of working and learn from mistakes.</li><li>Collaboration &amp; Influence - Works well with teammates and shares information openly.</li><li>Result Orientation - Focuses on completing tasks efficiently and accurately.</li></ul></li><li><b>Communication Skills</b> Excellent oral communication skills to effectively communicate customers interest needs and requests to management and sales personnel; as well as written communication skills for email and documentation.</li><li><b>Language Skills</b> Ability to read and comprehend instructions and information in English and Arabic.</li><li><b>Computer Skills</b> Good knowledge of relevant computer programs (e.g. CRM software, MS Office) and telephone systems.</li><li><b>Additional Requirements</b> Flexibility to work in shifts Previous call centre experience A strong customer service background</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs.&nbsp;</p><br><br>Responsibilities:<br><ul> <li>Supports the team members by answering daily inquiries.</li> <li>Provides coaching, guidelines and education to the team members.</li> <li>Monitors the skillsets assignment and the workflow and the volumes.</li> <li>Provides the approved quality training and ensures the efficiency of the team members.</li> <li>Assesses daily call quality using the call recording system.</li> <li>Assists call centre agents with handling the complaints and patients’ challenges.&nbsp;</li> <li>Monitors the real-time display screen and applies the necessary changes in order to maintain the target of the abandoned call.</li> <li>Assigns daily breaks and monitor the agent’s attendance.&nbsp;</li> <li>Monitors the agent’s productivity and provides a daily agent performance report.</li> <li>Assists the team leader with the daily duty of Rota.</li> <li>Prioritizes tasks ensuring effective functioning of the area.</li> <li>Follows the chain of command in reporting incidents or concerns.</li> <li>Prioritizes workload and completes correspondence in a timely manner.</li> <li>Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.</li> <li>Ensures a safe working environment through strict compliance with the Hospital Policies and Procedures regarding safety, infection and security.</li> <li>Promotes incident, and customer complaint reporting to improve patient and family care.</li> <li>Answers phone calls in a polite and cordial manner.</li> <li>Maintains proper telephone etiquette.&nbsp;</li> <li>Facilitates patients to find the most appropriate physician for their questions and/or health-related complaints. &nbsp;&nbsp;</li> <li>Provides patients with a brief history of physicians’ accreditations and areas of speciality and other data which is relevant to the appointment type.</li> <li>Enters, modifies, or updates patient information, upon calling, in the <i>iConnect</i> system according to established criteria.</li> <li>Transfers call to the Call Center Nurses when appropriate. Does not answer any medical/nursing-related questions or give medical/nursing advice.&nbsp;</li> <li>Schedules and books appointments as requested appropriately into <i>iConnect </i>and follows the clinic’s guidelines in the booking process.</li> <li>Confirms appointments through SMS and/or phone calls as per policy.</li> <li>Transfer to a different physician, cancel or reschedule patients’ appointments as per policy.&nbsp;</li> <li>Ensures charts are made available in the clinics at the appointment time by ordering them online from Medical Records or calling Medical Records if necessary.</li> <li>Informs walk-in patients telephonically regarding waiting time. Place remark on “Scheduler Note”. For example, patients are informed regarding waiting time.&nbsp;</li> <li>Informs new customers to arrive 15 min prior to appointment time and to bring identification card and insurance card according to clinic guidelines.</li> <li>Completes electronic telephone message form and emails it to the correct clinic with necessary details intact.</li> <li>Sends SMS messages are sent out before 10:00 a.m. for the next day’s appointments.&nbsp;</li> <li>Follows-up calls are placed to those patients who have not confirmed their appointment times via SMS.</li> <li>Maintains current insurance expertise to answer basic questions from patients regarding insurance-related issues such as General Exclusions.&nbsp;</li> <li>Overbooks physicians according to clinic-defined standards.&nbsp;</li> <li>Ensures that all departmental reports and audit tools are compiled and completed timely and accurate.</li> <li>Assists in the orientation of new staff members to the Call Center.</li> <li>Facilitates efficient Call Center function by consulting and communicating with all co-workers.</li> <li>Maintains complete product knowledge at all times of all hospital features/services/prices/packages and hours of operations.</li> <li>Ensures that the place of work and surrounding area is kept clean and organized at all times.</li></ul><br>Qualifications:<br><ul> <li>High school graduate</li></ul><p><strong>PROFESSIONAL EXPERIENCE:</strong></p><br><ul> <li>Excellent English and Arabic verbal/written communication skills</li> <li>Basic computer literacy</li> <li>Exposure to/experience with customer service principles</li> <li>Medical Terminology/or exposure to a medical environment</li> <li>Knowledge of adequate Medical Terminology</li> <li>Demonstrate computer literacy and efficiency</li> <li>Previous operator or call centre experience is preferable</li></ul> </div>

<ul><li>Act as first point of contact for patients providing exceptional customer service and support</li><li>Answer incoming calls and manage multiple lines simultaneously</li><li>Schedule appointments and manage appointment confirmations, cancellations and rescheduling</li><li>Provide information about healthcare services and confirm insurance details</li><li>Route calls to appropriate healthcare personnel</li><li>Maintain excellent telephone etiquette and professionalism</li><li>Maintain departmental KPIs and liaise with supervisor and HOD to improve KPIs and patient experience</li><li>Ensure callbacks are completed in a timely manner</li><li>Maintain clarity in communication and pleasant tone of voice</li><li>Follow contact center processes: call hold, call transfer, message receipt, callback per guidelines</li><li>Assist patients and create a good impression</li><li>Maintain good average handling time while ensuring caller satisfaction</li><li>Collect and maintain feedback regarding services and communicate complaints to concerned departments</li><li>Handle difficult patients calmly and escalate when needed</li><li>Multitask and manage call volumes as per call process flow</li><li>Promote hospital services to patients</li><li>Follow duty schedule including different shift timings as assigned</li><li>Adhere to NMC regulations and policies related to infection control, patient safety & JCI</li><li>Support Continuous Quality Improvement and participate in quality assurance activities</li><li>Participate in scheduled in-house training programs</li><li>Exercise effective interpersonal skills with staff, colleagues and management</li><li>Maintain patient & staff confidentiality</li><li>Listen effectively to promote communication</li><li>Create and update doctors' calendars and maintain doctors' notes</li><li>Maintain duty change as per unit protocol</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1 year experience as a contact center agent in a patient-focused environment</li><li>Experience operating multi-line switchboard system</li><li>Familiarity with contact center processes and KPIs</li><li>Good interpersonal and communication skills</li><li>Ability to handle difficult callers calmly and professionally</li><li>Ability to multitask and manage call volumes</li><li>Willingness to work shifts as required</li></ul>

<strong><p>Job description</p><p><br></p><p>Call Center Executive - Real Estate experience mandatory</p><p><br></p><p>SAAS Properties is a prestigious boutique real estate firm in the UAE, founded in 2020 on the pillars of quality, integrity, and aesthetic excellence. We are committed to redefining the architectural landscape and luxury living in the heart of the UAE. With over 3 years of real estate expertise, our mission is to craft unique solutions that align perfectly with our customers’ preferences.</p><p><br></p><p>Client Interaction:</p><p><br></p><p>Handle inbound and outbound calls to potential and existing clients and provide information as per their requirements. Address client inquiries, resolve complaints, and provide guidance</p><p><br></p><p>Lead Generation and Qualification:</p><p><br></p><p>Identify and qualify potential leads for real estate projects. Follow up with leads to schedule appointments, site visits, or consultations with sales teams.</p><p><br></p><p>Data Management:</p><p><br></p><p>Maintain and update client records, call logs, and other relevant data in the CRM system.</p><p><br></p><p>Track and report on call center performance metrics such as call volume, response times, and customer satisfaction.</p><p><br></p><p>Sales Support:</p><p><br></p><p>Assist sales teams by providing them with relevant client information and updates.</p><p><br></p><p>Documentation and Reporting:</p><p><br></p><p>Prepare reports on call center activities, client feedback. Ensure all documentation related to client interactions and transactions is accurate and up to date.</p><p><br></p><p>Customer Relationship Management:</p><p><br></p><p>Develop and maintain strong relationships with clients to foster loyalty and repeat business.</p><p><br></p><p>Follow up with clients after transactions to ensure satisfaction and address any issues that may arise.</p><p><br></p><p>Compliance and Quality Assurance:</p><p><br></p><p>Ensure all client interactions adhere to company policies, industry regulations, and legal requirements.</p><p><br></p><p>Monitor and evaluate call quality to ensure high standards of service.</p><p><br></p><p>Ideal candidate should posses:</p><p>Excellent verbal and written communication skills to effectively interact with clients and colleagues.</p><p><br></p><p>Ability to convey information clearly and persuasively.</p><p>Previous experience in customer service, ideally in real estate or a related field, demonstrating proficiency in managing client inquiries and resolving issues.</p><p><br></p><p>Understanding of real estate terminology, market trends, and property types.</p><p>Familiarity with the real estate buying, selling, and leasing processes.</p><p>Ability to generate and qualify leads, support sales processes, and assist in closing deals.</p><p>Experience in sales or telemarketing is a plus.</p><p>Proficiency with CRM software and call center technologies.</p><p><br></p><p>Ability to quickly learn and adapt to new software tools and systems.</p><p>Strong organizational abilities to manage multiple tasks, track client interactions, and maintain accurate records.</p><p>Skill in addressing client concerns, resolving issues effectively, and providing solutions that meet client needs.</p><p>Careful attention to detail in managing client information and ensuring accurate documentation.</p><p><br></p><p>Capability to handle multiple calls and tasks simultaneously while maintaining high service quality.</p><p>What We Offer:</p><p>Competitive Salary, employment visa, health insurance, annual ticket allowance</p><p><br></p><p>Career Growth: Opportunities for professional development and career advancement within a leading real estate development firm.</p><p><br></p><p>Work Environment: Collaborative and dynamic work environment with a focus on excellence and innovation.</p></strong>

<ul><li>Act as the first point of contact for patients providing exceptional customer service and support</li><li>Answer incoming calls, manage multiple lines simultaneously and assist patients with scheduling appointments</li><li>Provide information about healthcare services and confirm insurance details</li><li>Route calls to appropriate healthcare personnel</li><li>Maintain excellent telephone etiquette and professionalism while attending to patient calls</li><li>Maintain departmental KPIs and liaise with supervisor and HOD to improve KPIs and overall patient experience</li><li>Attend to all incoming patient calls promptly without delay</li><li>Ensure callbacks are completed in a timely manner</li><li>Maintain clarity in communication and pleasant tone of voice at all times</li><li>Follow contact center processes of call hold, call transfer, message receipt, callback as per guidelines</li><li>Assist patients and create a good impression</li><li>Maintain good average handling time while ensuring caller satisfaction</li><li>Book appointments and clarify enquiries related to hospital services</li><li>Collect and maintain feedback regarding services and communicate complaints to concerned departments</li><li>Handle difficult patients calmly and professionally and escalate when needed</li><li>Multitask and manage call volumes as per call process flow</li><li>Promote the services of the hospital to patients</li><li>Follow assigned duty schedule including different shift timings as per department needs</li><li>Adhere to NMC regulations and policies especially infection control, patient safety & JCI</li><li>Support Continuous Quality Improvement and participate in quality assurance activities</li><li>Participate in scheduled in-house training programs</li><li>Exercise effective interpersonal skills with staff, colleagues and management</li><li>Maintain patient & staff confidentiality</li><li>Listen effectively to promote communication</li><li>Manage appointment tasks including no shows, confirmation, cancellation & rescheduling</li><li>Create and update doctors' calendars and maintain doctors' notes</li><li>Maintain duty change as per unit protocol</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1 year experience as a contact center agent in a patient focused environment</li><li>Experience operating multi-line switchboard system</li><li>Familiarity with contact center processes (call hold, transfer, callback, message receipt)</li><li>Good telephone etiquette and communication skills</li><li>Ability to manage KPIs, multitask and handle high call volumes</li><li>Ability to handle difficult patients calmly and professionally</li><li>Willingness to work different shift timings</li></ul>

<ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</li><li>Maintaining departmental KPI’s.</li><li>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.</li><li>Ensures call backs are completed in a timely manner.</li><li>Maintains clarity in communication and pleasant tone of voice at all times.</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</li><li>Assists the patient in the best way possible and creating a good impression</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</li><li>Multitask and manage the call volumes as per the call process flow.</li><li>Promote the services of the hospital to patients.</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</li><li>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</li><li>Participates and contributes to scheduled in-house training programs.</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</li><li>Maintains patient & staff confidentiality.</li><li>Demonstrates the ability to listen to others in promoting effective communication.</li><li>Appointment management including no shows, confirmation, cancellation & rescheduling.</li><li>Doctors calendar creation and updating & maintaining doctors notes.</li><li>Maintaining the duty change as per the unit protocol.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1 year experience as a contact center agent in a patient focused environment</li><li>Experience operating multi-line switchboard system</li><li>Good telephone etiquette and communication skills</li><li>Ability to manage KPIs and work in shifts</li><li>Ability to handle difficult customers calmly and escalate appropriately</li><li>Familiarity with appointment management and call center processes</li><li>Knowledge of healthcare services, insurance verification and patient service expectations</li></ul>

<ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</p></li><li><p>Maintaining departmental KPI’s.</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.</p></li><li><p>Ensures call backs are completed in a timely manner.</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</p></li><li><p>Assists the patient in the best way possible and creating a good impression</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</p></li><li><p>Multitask and manage the call volumes as per the call process flow.</p></li><li><p>Promote the services of the hospital to patients.</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Participates and contributes to scheduled in-house training programs.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li><li><p>Appointment management including no shows, confirmation, cancellation & rescheduling.</p></li><li><p>Doctors calendar creation and updating & maintaining doctors notes.</p></li></ul><p>Maintaining the duty change as per the unit protocol</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1 year experience as a call center agent in a patient-focused environment</li><li>Experience operating multi-line switchboard systems</li><li>Good telephone etiquette and communication skills</li><li>Ability to handle difficult callers calmly and professionally</li><li>Ability to manage KPIs and work in shifts</li><li>Familiarity with contact center processes and appointment management</li></ul>

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Call Center Sales Representative<br><br></strong><strong>Schedule:</strong> Full-time, aligned with U.S. Eastern Time business hours<br><br><strong>Annual Target Earnings:</strong> C$40,000–C$50,000, based on performance<br><br><strong>Location:</strong> Remote<br><br>The Opportunity<br><br>Royal York Property Management is hiring Call Center Sales Representatives to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, ask qualification questions, respond to objections, and connect interested owners with a Royal York sales representative.<br><br>You will not complete the final sale or determine whether an owner is approved. Your responsibility is to gain the owner’s attention, explain the program, qualify the opportunity, and secure a live transfer.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of rental properties and occupancy status.</li><li>Respond to objections involving price, need, timing, trust, or existing tenants.</li><li>Explain the potential value of protecting monthly rental income.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Record accurate call notes, outcomes, and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily calling and transfer targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in call-centre sales, outbound calling, telesales, appointment setting, lead generation, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and persuasive telephone communication.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adapt during a call.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>Openness to coaching, call monitoring, and performance feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>What Success Looks Like<br><br><strong>Performance Will Be Measured Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can gain a property owner’s attention quickly, explain the program in simple language, and respond confidently to objections.<br><br>You should be comfortable discussing the C$100 monthly cost, explaining the potential value of protecting a full month’s rental income, and asking qualified owners to speak with a sales representative.<br><br>You do not need property-management experience or a perfect script immediately. You must be resilient, coachable, and able to apply feedback quickly.<br><br> See All Open Roles

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Outbound Call Center Representative<br><br></strong>Remote | Full-Time | U.S. Eastern Time Business Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong>The Position<br><br>Royal York Property Management is hiring Outbound Call Center Representatives to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant does not pay rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>The program must be active before a covered tenant default occurs.<br><br>You will contact company-provided property-owner leads through an automatic dialer, explain the program, ask qualification questions, respond to objections, and connect qualified owners with a Royal York sales representative.<br><br>You will not complete the final sale or determine approval. Your primary objective is to turn outbound calls into qualified and accepted live transfers.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Deliver clear and professional call openings.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of rental properties and occupancy status.</li><li>Explain the program’s C$100 monthly cost and potential value.</li><li>Respond to property owners who are busy, skeptical, uninterested, or upset.</li><li>Explain why the program must be active before a covered default.</li><li>Ask qualified property owners to complete an immediate live transfer.</li><li>Record accurate call notes and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily call and transfer targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and telephone communication skills.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional calling environment.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>How Performance Is Measured<br><br><strong>Performance Will Be Evaluated Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate is comfortable speaking with property owners continuously and working toward clear performance targets.<br><br>You must be able to remain professional after rejection, respond naturally to objections, and explain why paying C$100 per month may be valuable when a covered tenant default could affect an entire month of rental income.<br><br>You do not need direct property-management experience or a perfect script immediately. You must be coachable, resilient, and able to apply feedback quickly.<br><br> See All Open Roles

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Assistant Manager, Call Center</span></span></span>&nbsp;<br><span><span>(<span>21096</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br><p><strong>About the Role</strong></p><br> <p>Do you enjoy working in a fast-paced environment handling all aspects on guest needs? Are you passionate about hospitality and service and are driven to ensure world leading service is delivered in every guest interaction?</p><br> <p>As an Assistant Manager, Call Center you will be responsible for assisting the Manager, Call Center in managing all aspects of the daily operations of the Call Center. The role requires auditing, planning, analyzing, training, and reporting to ensure the customer experience is continuously enhanced to meet the highest levels of guest service per resort standards. The ideal candidate must be an excellent communicator and able to evaluate the service delivery to ensure the highest levels of product knowledge and be able to provide factual tangible feedback to enhance the guest experience.&nbsp;</p><br> <p><strong>About You</strong></p><br> <p>A successful candidate should hold a bachelors’ degree along with a passion for training and extensive knowledge of Call Centre operations with a proven history of driving and motivating large teams toward service excellence. We are looking for someone who has a minimum of 2 years in a similar position within the luxury Five Star property, have excellent verbal and written communication skills and thrive on working in a face paced team environment.</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<strong>Job Purpose<br><br></strong>The Call Center Agent is the first point of contact for customers, responsible for handling inquiries, reservations, and general service support via phone, email, and messaging platforms. The ideal candidate should be friendly, responsive, and knowledgeable about the entertainment centre’s offerings, with the ability to handle high call volumes and deliver a positive guest experience.<br><br><strong>Key Responsibilities<br><br></strong><strong>Customer Interaction &amp; Support<br><br></strong><ul><li>Answer inbound calls, emails, and WhatsApp/chatbot messages from guests with courtesy and professionalism. </li><li>Provide accurate information on activities, packages, birthday party bookings, events, membership plans, timings, and promotions. </li><li>Assist customers with booking reservations and registration processes for services. <br><br></li></ul><strong>Problem Solving &amp; Complaint Handling<br><br></strong><ul><li>Resolve customer concerns or complaints promptly and escalate complex issues to the team leader or supervisor as needed. </li><li>Follow up on unresolved queries and ensure guest satisfaction. <br><br></li></ul><strong>Booking and Sales &amp; Upselling<br><br></strong><ul><li>Accurately log bookings, customer details, and transaction records in the CRM or POS system. </li><li>Ensure bookings are correctly scheduled and follow internal protocols for confirmation and follow-ups. </li><li>Promote current offers, events, or promotions while interacting with guests. </li><li>Identify guest needs and suggest suitable packages or upgrades to enhance their experience. <br><br></li></ul>C<strong>ommunication &amp; Coordination<br><br></strong><ul><li>Coordinate with operations, events, and birthday teams for real-time updates and follow-through on customer requests. </li><li>Share guest feedback with the appropriate department to improve services. <br><br></li></ul><strong>Team Support<br><br></strong><ul><li>Participate in training and team meetings to stay updated on new services and operational changes. </li><li>Support colleagues during high-volume periods and assist in cross-functional roles if required. <br><br></li></ul><strong>Educational Qualifications<br><br></strong><ul><li>Bachelor’s degree in business, Communications, or related field or High school diploma or equivalent; diploma or degree in customer service or communications preferred. </li><li>1–3years of call center or customer-facing experience, preferably in hospitality, retail, or entertainment sectors. <br><br></li></ul><strong>Relevant<br><br></strong><ul><li>Excellent communication skills in English and Arabic languages is mandatory. </li><li>Friendly, energetic, and guest-focused demeanor. </li><li>Comfortable using CRM and call center software tools. </li><li>Ability to multitask, remain calm under pressure, and handle high call volumes.</li></ul>

<br> <p><b>PRIMARY RESPONSIBILITIES:</b></p> <p>Guest Service Responsibilities<br> The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.<br> The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.<br> The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers first impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.<br> Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.<br> Telephone transfers: The Service Center Agent will be attentive to all guest requests and will ensure his/her entire satisfaction the service provided. She/he will ensure to transfer a call to the right person; he/she will introduce the person on line before to hang off. The Service Center Agent must know by heart all the telephone extensions of the Hotel in order to be more efficient.<br> Privacy: The Service Center Agent will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.<br> Wake-Up Calls: The Service Center Agent will ensure that any wake-up call requested by a guest is performed at the exact time according to the established procedure.<br> Guest Messages: The Service Center Agent will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he well ensures that the guest has well received the message with full information.<br> Calls Handling: The Service Center Agent is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.<br> Guest Knowledge: The Service Center Agent must have a good knowledge of the Sofitel So Bangkok guests, especially all the VIP and will mention their name on the phone as often as possible.</p> <p>Technical Responsibilities<br> Organization: She/he will ensure that Service Centre Room is perfectly tidy at any time.<br> F&amp;B Knowledge: The Service Center Agent has to ensure his/her full knowledge about the hotel outlets and menus. . The Solution Centre Officer must know on a daily basis the dishes of the day and have a good knowledge of Room service menu with all characteristics.<br> F&amp;B Order: The Service Center Agent will be attentive to get all details of a Room Service order, asking the accurate questions. All will be carefully recorded in a logbook and the full details will be given to the Room Service staff. The Service Center Agent will then ensure that the order is sent on time and reconfirm with the guest if it is reaching his expectations<br> Housekeeping Follow up: He/she will as well answer all guest requests regarding the housekeeping issues. He/she will then ensure that he/she understands properly the request and will record the full details in the Logbook. The Service Center Agent will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made.<br> Communication: She/he will be attentive on all information received during the Supervisor briefing. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The Service Center Agent will read the Service Center Agent logbook at the beginning of shift, follow up and keep it updated during his/her shift. Any problem or complaint must be recorded by the The Service Center Agent right away.<br> Handover: Each end shift, The Service Center Agent will give a full handover to The Service Center Agent of the following shift regarding the activity &amp; pending issues to be followed.<br> Security Issues: The Service Center Agent has an important role to play in terms of security; he/she has to know by heart all security procedures established and to be able to act accurately if it is required.<br> To ensure that all the standards and procedures established at the Hotel are reached successfully and permanently.</p> <p>OTHERS</p> <p> Continuous learning through own IDP.<br> Any other duties as may be assigned by the superior.</p> <p>ACCOUNTABILITIES</p> <p> Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</p> <p>COMPANY S CULTURE</p> <p> Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute </p> <p>CONFIDENTIALITY</p> <p> Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p> <p>JOB REQUIREMENT </p> <p>1. Bachelor degree in Hotel Management or any relevant discipline<br> 2. Minimum of 2 years in Call Center experience, preferably in a hospitality business<br> 3. Knowledgeable both in Call Center operation and technical<br> 4. Have excellent English communication skills both in written and spoken posses professional disposition with excellent communication and interpersonal skills</p>

<p>We are seeking a proactive and customer-focused Call Center Executive to join our dynamic team in Dubai. This role offers an opportunity to be part of the thriving automotive sector, providing exceptional support and service to our clients and customers. If you have excellent communication skills and a passion for delivering top-notch customer experiences, we want to hear from you. Responsibilities: - Handle inbound and outbound customer calls with professionalism and efficiency. - Provide accurate information about automotive products and services to customers. - Resolve customer queries, complaints, and requests promptly and effectively. - Maintain detailed records of customer interactions and transactions. - Collaborate with team members and other departments to ensure seamless customer service delivery. - Adhere to company policies and procedures while maintaining customer satisfaction standards. - Continuously update knowledge about industry products, services, and policies.</p><p>- Excellent verbal and written communication skills in English; additional languages are a plus. - Previous experience in call center operations, preferably within the automotive or BPO industry. - Strong problem-solving skills with the ability to handle challenging customer situations gracefully. - Customer-oriented mindset with a dedication to quality service. - Ability to work in a fast-paced environment and manage multiple tasks efficiently. - Proficiency with call center software and CRM tools. - Flexibility to work in shifts as per business needs. - Strong interpersonal skills and a positive, team-oriented attitude.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>BRS Group is looking for a Call Center Sales Operator to join our team in Dubai.</b></p><p>The role is focused on working with <b>warm inbound leads</b> - clients who are already interested in interior design and renovation services for villas, apartments, and commercial spaces.</p><p>The main goal is to understand the client’s request, clearly explain our services, qualify the lead and schedule a meeting with the relevant specialist.</p><p><br></p><p> <b>Dubai | Full-time | Hybrid | 2/2 schedule</b></p><p><br></p><p><b>Responsibilities:</b></p><ul><li>Handling inbound enquiries from potential clients</li><li>Understanding and qualifying client requests</li><li>Providing information about our interior design and renovation services</li><li>Following up with interested clients</li><li>Scheduling meetings with clients</li><li>Maintaining clear and professional communication throughout the process</li><li><br></li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year of experience in <b>call center, customer service or telephone sales</b></li><li>Confident spoken and written English</li><li>Strong communication skills</li><li>Experience in interior design, renovation, construction, real estate, furniture or a related industry is a strong advantage</li><li>Personal computer/laptop and headset</li><li><br></li></ul><p><b>What We Offer:</b></p><ul><li>Warm inbound leads only - no cold calling</li><li><b>Hybrid work format: partly office-based and partly remote</b></li><li>2/2 schedule, from <b>9:00 AM to 9:00 PM</b></li><li>Base salary + KPI-based bonuses</li><li>Salary discussed individually during the interview</li><li><br></li></ul><p><i>We look forward to receiving your application!</i></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Call Center Experience, Customer Service, Inbound Calls, Communication Skills, Lead Qualification, Telephone Sales, Client Relations, Fluent English</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Customer Care Specialist</strong><br><strong>Location : Abu Dhabi - Bani Yas &nbsp;( UAE National Only ) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong><br><strong>Role Purpose:</strong><br> &nbsp;</p><br><p><span>To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.</span><br> &nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br><span>These are the main responsibilities of this role</span></p><br><p><span>RESPONSIBILITIES:</span></p><br><ol> <li><span>Handle inbound &amp; outbound calls according to procedures, guidelines, and schedules set by organization , call center.</span></li> <li><span>Proactively offer customer to register IVR and SMS service according to procedures and guidelines</span></li> <li><span>Escalate customer queries and complaints as necessary.</span></li> <li><span>Follows up with customer via telephone or email following initial sales contact</span></li> <li><span>Explain products or services and prices, and answer all the customers questions.</span></li> <li><span>Polite and courteous when dealing with customers all the time.</span></li> <li><span>Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.</span></li> <li><span>Keep accurate data on all tasks performed as per defined format,</span></li> <li><span>Keep customer documents secured and filed accordingly</span></li> <li><span>Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.&nbsp;</span></li> <li><span>Meet or exceed the daily, weekly, and monthly sales targets set by the Management.</span></li> <li><span>Proactively cross seel and up sell the various bank products to customers or caller that qualify</span></li> <li><span>Escalate hazard /potential risk immediately, via the proper channels</span></li> <li><span>Adherance to all ADIB policies.</span></li> <li><span>Call quality</span></li> <li><span>Customer satisfaction</span></li> <li><span>Adherence to schdedule</span></li> <li><span>Product &amp; process knowledge</span></li> <li><span>Average handling time</span></li> <li><span>Sales leads generation – target to reviewed</span><br> &nbsp;</li></ol><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br> &nbsp;</p><br><p><span>Communication Skills, bilingual language (Arabic/English), Sales Skills, Customer Resolution skills.</span></p><br><br> </div>

<ul><li><p><br>The Customer Support Centre Group Leader ensures a seamless customer journey by providing an inspiring and rewarding customer experience for all non-face-to-face contacts. The role involves building trust and long-lasting relationships with customers to drive commercial growth and overseeing the operation of the support centre to improve performance. The role is pivotal in managing both human and financial resources, ensuring high-quality service delivery, and contributing to strategic business planning.</p></li></ul><p><br><strong>What You Will Do:</strong><br></p><p><strong>Performance Management</strong></p><br><ul><li><p>Ensure that all cases are raised in CRM for follow up and accurate data recording.</p></li><li><p>Achieve first call resolution and reduce repeat visits.</p></li><li><p>Ensure customer emails and social media complaints are followed up and resolved.</p></li><li><p>Monitor and evaluate overall support centre performance, providing action plans and performance targets.</p></li><li><p>Resolve customer issues that cannot be solved by agents, ensuring escalation matrix is followed and updated.</p></li><li><p>Implement compensatory matrix and discuss improvements with support centre manager.</p></li><li><p>Listen to calls and take training or disciplinary action to improve communication and resolution.</p></li><li><p>Compile KPIs and discuss benchmarks with store teams to reduce dissatisfaction.</p></li><li><p>Monitor transport management system and contact customers when delays are expected or callbacks requested.</p></li></ul><br><p><strong>People Management</strong></p><br><ul><li><p>Arrange schedules and workloads to ensure correct coverage at all times.</p></li><li><p>Plan for future call volumes and coworker requirements to meet service levels.</p></li><li><p>Ensure sufficient coverage to maintain service level benchmarks.</p></li><li><p>Responsible for people development, training, coaching, and monitoring.</p></li><li><p>Empower coworkers to make decisions without delay.</p></li><li><p>Create an inspiring work environment where coworkers have access to needed information with user-friendly tools.</p></li><li><p>Empower and coach coworkers to support customers effectively.</p></li></ul><br><p><strong>Health and Safety</strong></p><br><ul><li><p>Ensure the department complies with internal procedures and H&S routines (sec check).</p></li><li><p>Conduct regular checks to ensure the EC is safe at all times.</p></li></ul><br><p><strong>Cost Control</strong></p><br><ul><li><p>Manage and control all costs related to the customer support centre.</p></li></ul><br><p><strong>Business Planning</strong></p><br><ul><li><p>Actively contribute to the creation of the country business plan.</p></li><li><p>Be accountable for the Customer Support Centre action plan.</p></li><li><p>Conduct regular follow-up and take action to ensure business plan goals remain on track.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong><br></p><ul><li><p>Strategic planning and thinking skills.</p></li><li><p>Effective communication skills.</p></li><li><p>Leadership and interpersonal skills.</p></li><li><p>Proficient in Excel and CRM systems.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Minimum Qualification is Diploma.&nbsp;</p></li><li><p>Experience in a similar role, preferably with call centre experience working with Genesys/CRM systems.</p></li><li><p>Retail background is advantageous.</p></li><li><p>Proficiency in English and Arabic languages.</p></li><li><p>Excel and computer skills, along with thinking and analytical skills.</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Customer Support Centre Group Leader ensures a seamless customer journey by providing an inspiring and rewarding customer experience for all non-face-to-face contacts. The role involves building trust and long-lasting relationships with customers to drive commercial growth and overseeing the operation of the support centre to improve performance. The role is pivotal in managing both human and financial resources, ensuring high-quality service delivery, and contributing to strategic business planning.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Performance Management</p><p>&nbsp;</p><ul><li>Ensure that all cases are raised in CRM for follow up and accurate data recording.</li><li>Achieve first call resolution and reduce repeat visits.</li><li>Ensure customer emails and social media complaints are followed up and resolved.</li><li>Monitor and evaluate overall support centre performance, providing action plans and performance targets.</li><li>Resolve customer issues that cannot be solved by agents, ensuring escalation matrix is followed and updated.</li><li>Implement compensatory matrix and discuss improvements with support centre manager.</li><li>Listen to calls and take training or disciplinary action to improve communication and resolution.</li><li>Compile KPIs and discuss benchmarks with store teams to reduce dissatisfaction.</li><li>Monitor transport management system and contact customers when delays are expected or callbacks requested.</li></ul><p>&nbsp;</p><p>People Management</p><p>&nbsp;</p><ul><li>Arrange schedules and workloads to ensure correct coverage at all times.</li><li>Plan for future call volumes and coworker requirements to meet service levels.</li><li>Ensure sufficient coverage to maintain service level benchmarks.</li><li>Responsible for people development, training, coaching, and monitoring.</li><li>Empower coworkers to make decisions without delay.</li><li>Create an inspiring work environment where coworkers have access to needed information with user-friendly tools.</li><li>Empower and coach coworkers to support customers effectively.</li></ul><p>&nbsp;</p><p>Health and Safety</p><p>&nbsp;</p><ul><li>Ensure the department complies with internal procedures and H&amp;S routines (sec check).</li><li>Conduct regular checks to ensure the EC is safe at all times.</li></ul><p>&nbsp;</p><p>Cost Control</p><p>&nbsp;</p><ul><li>Manage and control all costs related to the customer support centre.</li></ul><p>&nbsp;</p><p>Business Planning</p><p>&nbsp;</p><ul><li>Actively contribute to the creation of the country business plan.</li><li>Be accountable for the Customer Support Centre action plan.</li><li>Conduct regular follow-up and take action to ensure business plan goals remain on track.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Strategic planning and thinking skills.</li><li>Effective communication skills.</li><li>Leadership and interpersonal skills.</li><li>Proficient in Excel and CRM systems.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Minimum Qualification is Diploma.&nbsp;</li><li>Experience in a similar role, preferably with call centre experience working with Genesys/CRM systems.</li><li>Retail background is advantageous.</li><li>Proficiency in English and Arabic languages.</li><li>Excel and computer skills, along with thinking and analytical skills.</li></ul><p><br></p></div>