Call Center Jobs in UAE

Company Description Smart Global Domestic Workers Services Center L. L. C. is a specialized provider of domestic workforce solutions in the United Arab Emirates. The company focuses on high-quality domestic labor recruitment and management, offering efficient and reliable services to households and families. With a strong commitment to excellence, Smart Global ensures that both clients and domestic workers are supported with professional guidance and care. The organization values integrity, service quality, and continuous improvement to meet the evolving needs of its clientele. Role Description This is a full-time, on-site تنفيذي خدمة عملاء role based in Dubai, United Arab Emirates. The Customer Service Executive will handle incoming inquiries, support clients in selecting and managing domestic workers, and provide clear information about services, processes, and documentation requirements. Daily tasks include responding to phone calls and walk-in clients, resolving issues, following up on client requests, and maintaining accurate records in internal systems. The role also involves coordinating with internal teams, ensuring a positive customer experience, and contributing to continuous improvement of service standards. The successful candidate will represent the company in a professional manner and uphold Smart Global’s values in all client interactions. Qualifications Strong Customer Service and Customer Support skills to handle inquiries and assist clients effectively. Ability to enhance Customer Experience and maintain high Customer Satisfaction through proactive follow-up and problem solving. Excellent Phone Etiquette and clear communication skills in Arabic and English. UAE National (Emirati) with a professional demeanor and client-focused mindset. Previous experience in customer service, recruitment services, or administrative roles is preferred. Basic computer literacy and familiarity with CRM or client management systems. Ability to work on-site in Dubai, manage multiple

<p data-start="0" data-end="72"><strong data-start="0" data-end="13">ا</strong><span ><strong data-start="0" data-end="13">لمؤهلات:</strong></span><br><span >درجة البكالوريوس أو الماجستير في علوم الحاسب أو الشبكات.</span></p><p data-start="74" data-end="97"><span ><strong data-start="74" data-end="95">الشهادات المهنية:</strong></span></p><ol data-start="98" data-end="401" data-is-last-node="" data-is-only-node=""><li data-section-id="qffknp" data-start="98" data-end="146"><span >شهادة <span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline whitespace-normal">Cisco Certified Network Professional (CCNP)</span></span></li><li data-section-id="1wx7nh2" data-start="147" data-end="195"><span >شهادة <span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline whitespace-normal">Cisco Certified Internetwork Expert (CCIE)</span></span></li><li data-section-id="1oh8xg7" data-start="196" data-end="244"><span >شهادة <span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline whitespace-normal">Certified Data Center Professional</span></span></li><li data-section-id="10u95sf" data-start="245" data-end="401" data-is-last-node=""><span >شهادات الحلول السحابية المعتمدة من </span><a class="decorated-link" href="https://www.microsoft.com?utm_source=chatgpt.com" data-start="283" data-end="344" rel="noopener" target="_new"><span >Microsoft<span class="ms-0.5 inline-block align-middle leading-none" aria-hidden="true"><svg class="block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]" xmlns="http://www.w3.org/2000/svg" width="20" height="20" aria-hidden="true" data-rtl-flip=""><use href="/cdn/assets/sprites-core-86c0e697.svg#304883" fill="currentColor"></use></svg></span></span></a><span > أو </span><a class="decorated-link" href="https://aws.amazon.com?utm_source=chatgpt.com" data-start="348" data-end="400" rel="noopener" target="_new"><span >AWS<span class="ms-0.5 inline-block align-middle leading-none" aria-hidden="true"><svg class="block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]" xmlns="http://www.w3.org/2000/svg" width="20" height="20" aria-hidden="true" data-rtl-flip=""><use href="/cdn/assets/sprites-core-86c0e697.svg#304883" fill="currentColor"></use></svg></span></span></a><span >.</span></li></ol>

<p class="MsoNormal"><strong>Job Purpose</strong></p><p class="MsoNormal">Execute regulatory inspections for transport, rental, delivery-service, hazardous-material, recreational motorcycle, and number-trading establishments. Ensure full compliance with licensing conditions, safety requirements, and approved laws. Conduct field and electronic inspections, record violations, support complaint investigations, and maintain accurate system entries. Report operational issues, support ad-hoc and emergency inspections, and contribute to continuous monitoring of registered establishments across digital and field platforms</p><p class="MsoNormal"><strong>Accountabilities:</strong></p><p class="MsoNormal"><strong>Strategy</strong></p><p class="MsoNormal">• Support preparation and implementation of periodic inspection plans for transport, rental, and number-trading activities.</p><p class="MsoNormal">• Submit periodic reports on violations, compliance status, and inspection results to concerned departments.</p><p class="MsoNormal"><strong>Operations</strong></p><p class="MsoNormal">• Contribute to enhancing establishments compliance with laws and regulations.</p><p class="MsoNormal">• Inspect delivery-service establishments and verify driver adherence to professional training and safety requirements.</p><p class="MsoNormal">• Verify compliance of transport and rental facilities regarding vehicle technical condition, validity, insurance coverage, and classification.</p><p class="MsoNormal">• Inspect domestic gas distribution establishments to confirm valid permits and safety compliance.</p><p class="MsoNormal">• Monitor activities involving hazards including petroleum transport, bunkering, chemicals, and hazardous-material movement to ensure regulatory compliance.</p><p class="MsoNormal">• Ensure shared flexible mobility operators comply with contractual operational conditions.</p><p class="MsoNormal">• Conduct periodic inspections of recreational motorcycle operators and verify compliance with approved safety specifications.</p><p class="MsoNormal">• Inspect establishments trading vehicle numbers to confirm license validity and compliance with regulatory terms.</p><p class="MsoNormal">• Monitor and inspect car-rental offices to verify contract-entry accuracy and compliance with Authority regulations.</p><p class="MsoNormal">• Inspect and verify establishment participation, registration, and data accuracy on Authority approved digital platforms.</p><p class="MsoNormal">• Release violations for non-compliant establishments and document evidence according to approved procedures.</p><p class="MsoNormal">• Enter all violations and fines into information systems to ensure accuracy and completeness.</p><p class="MsoNormal">• Conduct remote inspections via the Smart Control Center on approved digital platforms.</p><p class="MsoNormal">• Conduct field investigations of complaints related to unlicensed transport activities or reported violations.</p><p class="MsoNormal">• Monitor driver behaviour in delivery services to ensure adherence to professional standards.</p><p class="MsoNormal">• Report system malfunctions, on-ground obstacles, and operational issues to supervisors for resolution.</p><p class="MsoNormal">• Communicate violations and anomalies immediately to supervisors for timely action.</p><p class="MsoNormal">• Participate in ad-hoc and emergency inspections outside the scheduled plan when required.</p><p class="MsoNormal"><strong>Product / Process Improvement</strong></p><p class="MsoNormal">• Support process improvements by providing accurate field insights and recommending corrective actions where necessary.</p><p class="MsoNormal">• Maintain complete and accurate inspection documentation, field notes, and digital records for monitoring and analysis.</p><p class="MsoNormal"><strong>Physical Working Conditions</strong></p><p class="MsoNormal">• Conduct regular field inspections across Dubai, including transport facilities, rental agencies, delivery-service entities, hazardous-material operators, motorcycle facilities, and number trading establishments</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <p><br> Our Client is&nbsp;We are looking for a professional and results-driven Operations Manager to join our English Call Center team asap.<br> &nbsp; </p><br><br><p><strong>Job Requirements:</strong></p><br><br> <br> <ul> <li>English level: B2 or higher</li> <li>Previous experience in the call center field (preferred)</li> <li>Strong leadership and team management skills</li> <li>Ability to monitor performance, improve KPIs, and ensure high service quality</li> </ul> <br> <p><strong>Key Responsibilities:</strong><br> <br> <br> Performance Management: Monitor, analyze, and report on key performance indicators (KPIs) like customer satisfaction (CSAT) and service levels.<br> <br> Team Leadership: Hire, train, coach, and motivate agents to achieve team goals, including handling escalated customer complaints.<br> <br> Operational Optimization: Develop and implement procedures to improve efficiency and maintain high service standards.<br> <br> System &amp; Technology Management: Ensure CRM, telephony, and workforce management systems operate efficiently.<br> Budgeting: Manage operational costs, staffing schedules, and budget allocations.&nbsp;<br> &nbsp;</p><br><br> <br><br> </div>

e& Cx Solutions is seeking enthusiastic and customer-oriented Call Center Agents to join our growing team in Ajman. This is an excellent opportunity for individuals passionate about delivering outstanding customer experiences and eager to develop their careers in a dynamic, fast-paced environment.<br><br>Key Responsibilities Manage inbound customer interactions with professionalism and empathy Provide accurate information and resolve customer inquiries efficiently Ensure high levels of customer satisfaction through effective communication Meet and exceed established quality standards and performance targets<br>Candidate Requirements Strong command of English (spoken and written) Excellent communication and interpersonal skill Ability to thrive in a call center environmentpositive attitude, adaptability, and eagerness to leaprevious experience in customer service or call centers is an advantage<br><br>What We Offer Competitive, performance-based incentives Comprehensive employee benefits package Supportive and professional work environment Clear career growth and development pathways

Job Title<br><br>Quality Analyst - Contact Center ( Bilingual - English/ Arabic )<br><br>Job Description<br><br>PREFERRED CANDIDATE QUALIFICATIONS –<br><br> CURRENTLY AVAILABLE IN THE UAE. CAN JOIN IMMEDIATELY.<br><br>As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers’ experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company’s standards of performance —a Scorecard. This may include assessing Advisors’ demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines. You would use a quality monitoring system to compile and track performance and provides actionable data and feedback to call center advisors, coaches and managers as well as to various internal support groups, as requested. You may be called upon to deliver effective coaching to contact center advisors, are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.<br><br>Without your expertise, the management team may not understand where it’s going wrong and struggle to achieve the level of service to which it has agreed with the client.<br><br>You may also be called upon to perform as a Customer Service Advisor and may take or make customer service calls, mentor other Customer service advisors and model live call behaviors and skills.<br><br>Essential Functions / Core Responsibilities<br><br>Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners). Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices. Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes. Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies. Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees’ and customers’ experience. Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.). Prepare reports capturing service quality trends and variances for the team / department.<br><br>CANDIDATE PROFILE<br><br>You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.<br><br>2+ years’ experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector. A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed). Strong Communication and Interpersonal skills. Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree. Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc. Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up. Empathetic approach and mindset. Genuine curiosity and desire to understand and to know why. Proficiency with technology, especially computers, software applications, and phone systems. Comfortable in working with individuals and team/s remotely.<br><br>Disclaimer <br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<br><br>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Join our team as a Senior Voice Engineer and play a key role in implementing, managing, and supporting enterprise voice and unified communications platforms across complex environments.<br><br>Duties & Responsibilities<br><br>Implement and deploy enterprise voice solutions including Avaya Aura, Avaya IPO, Mitel, and Alcatel-Lucent Enterprise systems. Design dial plans, call routing, numbering schemes, and voice architectures. Execute upgrades, migrations, and technology refresh projects. Integrate SIP, PSTN, SBC, and third-party contact center solutions. Provide L2/L3 support, incident troubleshooting, and performance monitoring. Manage MACD activities, gateways, session management, and media resources. Ensure QoS for VoIP across LAN/WAN environments. Support voicemail, contact center, softphone, SIP trunk, PRI, and survivability solutions. Implement high availability, redundancy, and DR testing. Apply TLS, SRTP, patching, firmware upgrades, and security best practices. Maintain HLD, LLD, SOPs, and operational documentation. Coordinate with vendors for escalations and TAC cases<br><br>Qualifications & Skills<br><br>6–8+ years of experience in enterprise voice engineering within multi-site or contact center environments. Strong hands-on experience with Avaya Aura (CM, SM, SBCE, System Manager), Avaya & Mitel Contact Center, Mitel MiVoice Business / MX-ONE, and Alcatel OXE / Omni PCX Enterprise. Good knowledge of SIP, H.323, ISDN, VoIP protocols, SBCs, media gateways, dial plan design, and call routing. Experience with QoS implementation and packet analysis (Wireshark). Solid understanding of WAN/LAN environments and voice quality troubleshooting. Avaya, Mitel, or Alcatel-Lucent certifications preferred. Strong analytical skills, vendor coordination ability, and capability to work in 24×7 support environments.<br><br>Apply now<br><br>Resume<br><br>Max file size:10MB

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">About the Role: We are seeking a detail-oriented Quality Analyst to join our team in Dubai. In this role, you will conduct call audits, coach customer service agents, and produce insightful reports to drive continuous improvement and ensure adherence to quality standards. Responsibilities: Conduct systematic call audits to assess compliance with quality standards and identify improvement areas Provide one-on-one coaching and feedback to customer service agents to enhance performance Develop and maintain weekly and monthly quality performance and trend reports Identify root causes of quality issues and collaborate with stakeholders to implement corrective actions Monitor key performance indicators (KPIs) and track progress against quality targets Collaborate with operations and training teams to design and execute quality improvement initiatives Required Qualifications: 2–6 years of experience in quality analysis or a similar role within a contact center environment Proven technical expertise in call auditing methodologies and QA best practices Strong non-technical coaching, feedback, and interpersonal skills Advanced proficiency in data analysis and reporting tools (e.g., Excel, BI software) Excellent written and verbal communication skills in English High attention to detail with the ability to manage multiple priorities in a fast-paced environment Preferred Qualifications: Experience working in Dubai or familiarity with the UAE customer service landscape Certifications in quality management or call center QA (e.g., Six Sigma, QAI) Experience with QA and workforce management software (e.g., NICE, Verint, Genesys) Basic knowledge of regulatory compliance standards in telecommunications or banking sectors </div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description <p>PRIMARY RESPONSIBILITIES:</p><br><br> <p>Guest Service Responsibilities<br> • The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.<br> • The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.<br> • The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers “first” impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.<br> • Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.<br> • Telephone transfers: The Service Center Agent will be attentive to all guest requests and will ensure his/her entire satisfaction the service provided. She/he will ensure to transfer a call to the right person; he/she will introduce the person on line before to hang off. The Service Center Agent must know by heart all the telephone extensions of the Hotel in order to be more efficient.<br> • Privacy: The Service Center Agent will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.<br> • Wake-Up Calls: The Service Center Agent will ensure that any wake-up call requested by a guest is performed at the exact time according to the established procedure.<br> • Guest Messages: The Service Center Agent will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he well ensures that the guest has well received the message with full information.<br> • Calls Handling: The Service Center Agent is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.<br> • Guest Knowledge: The Service Center Agent must have a good knowledge of the Sofitel So Bangkok guests, especially all the VIP and will mention their name on the phone as often as possible.</p><br><br> <p>Technical Responsibilities<br> • Organization: She/he will ensure that Service Centre Room is perfectly tidy at any time.<br> • F&amp;B Knowledge: The Service Center Agent has to ensure his/her full knowledge about the hotel outlets and menus. . The Solution Centre Officer must know on a daily basis the dishes of the day and have a good knowledge of Room service menu with all characteristics.<br> • F&amp;B Order: The Service Center Agent will be attentive to get all details of a Room Service order, asking the accurate questions. All will be carefully recorded in a logbook and the full details will be given to the Room Service staff. The Service Center Agent will then ensure that the order is sent on time and reconfirm with the guest if it is reaching his expectations<br> • Housekeeping Follow up: He/she will as well answer all guest requests regarding the housekeeping issues. He/she will then ensure that he/she understands properly the request and will record the full details in the Logbook. The Service Center Agent will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made.<br> • Communication: She/he will be attentive on all information received during the Supervisor briefing. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The Service Center Agent will read the Service Center Agent logbook at the beginning of shift, follow up and keep it updated during his/her shift. Any problem or complaint must be recorded by the The Service Center Agent right away.<br> • Handover: Each end shift, The Service Center Agent will give a full handover to The Service Center Agent of the following shift regarding the activity &amp; pending issues to be followed.<br> • Security Issues: The Service Center Agent has an important role to play in terms of security; he/she has to know by heart all security procedures established and to be able to act accurately if it is required.<br> • To ensure that all the standards and procedures established at the Hotel are reached successfully and permanently.</p><br><br> <p>OTHERS</p><br><br> <p>• Continuous learning through own IDP.<br> • Any other duties as may be assigned by the superior.</p><br><br> <p>ACCOUNTABILITIES</p><br><br> <p>• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</p><br><br> <p>COMPANY’S CULTURE</p><br><br> <p>• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”</p><br><br> <p>CONFIDENTIALITY</p><br><br> <p>• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p><br><br> <p>JOB REQUIREMENT </p><br><br> <p>1. Bachelor degree in Hotel Management or any relevant discipline<br> 2. Minimum of 1 years in Call Center experience, preferably in a hospitality business<br> 3. Knowledgeable both in Call Center operation and technical<br> 4. Have excellent English &amp; Russian communication skills both in written and spoken posses professional disposition with excellent communication and interpersonal skills</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, deploy, configure, and maintain Huawei core, distribution, and access switches across Data Center and IDF locations.</p></li><li><p>Manage and optimize Huawei Wireless Controller and Access Points to deliver seamless enterprise Wi-Fi connectivity for all users.</p></li><li><p>Administer and troubleshoot the Cisco IP Telephony system, including unified communications for internal, external, and incoming calls.</p></li><li><p>Manage the Imagicle UCX Suite for call accounting, usage tracking, and cost management across the IP telephony environment.</p></li><li><p>Oversee SIP trunk connectivity via Etisalat and Cisco Voice Gateways, ensuring reliable PSTN call routing and telephony integration.</p></li><li><p>Coordinate with sub-contractors team for PPM and monitor Huawei UPS systems to guarantee power backup and surge protection; manage planned maintenance within the 22-minute outage threshold.</p></li><li><p>Coordinate with sub-contractors’ team for PPM and monitor Huawei air conditioning and cooling systems in server rooms to ensure optimal climate control and equipment longevity.</p></li><li><p>Manage ANT Labs guest Wi-Fi authentication gateway for secure and controlled visitor internet access.</p></li><li><p>Oversee IDF infrastructure across all locations, ensuring clean cabling, labelling, and structured connectivity.</p></li><li><p>Coordinate with Etisalat for internet connectivity management, including SD-WAN / MPLS branch connectivity and remote access solutions.</p></li><li><p>Collaborate with the Security team to ensure network configurations align with security policies and best practices.</p></li><li><p>Maintain accurate network documentation including topology diagrams, IP schemas, asset inventories, and change logs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>5+ years of experience in enterprise network engineering with hands-on exposure to multi-site environments.</p></li><li><p>Strong proficiency in Huawei switching and wireless technologies (CloudEngine, AirEngine product lines preferred).</p></li><li><p>Experience with Cisco IP Telephony platforms (CUCM, CME) and SIP trunk administration.</p></li><li><p>Knowledge of VoIP protocols (SIP, H.323, RTP) and call routing configuration.</p></li><li><p>Understanding of data center physical infrastructure: UPS systems, precision cooling, and structured cabling standards.</p></li><li><p>Solid command of networking fundamentals: VLANs, STP, OSPF, BGP, MPLS, QoS, DHCP, DNS.</p></li><li><p>Experience with Etisalat ISP services, including fiber internet and VPN solutions.</p></li><li><p>Proficiency in network monitoring and management tools</p></li></ul><p></p></section>

<p><h4>Description</h4> <p>The Senior Real Estate Specialist is responsible for initiating the real estate processes as well as ensuring an efficient implementation of the expansion strategy.</p> <p><strong>Specific for Local:</strong></p> <ul> <li>Evaluate and validate new real estate opportunities and prepare required detailed presentation for country manager to assess.</li> <li>Develop and maintain strong strategic working relationships with all local landlords and agents.</li> <li>Manage the Shop Validation Report (SVR) process; collect required commercial details, gather feedback for sales projections, share and validate the report with relevant parties, share with the committee, and ensure its approval.</li> <li>Develop and maintain accurate lease tenancy schedule covering the details of all of our stores/offices/warehouses and the lease/legal commitments that are included in the lease.</li> <li>Establish a competitor analysis market map by brand on regular basis in order to map where our competitors are trading to determine potential gaps in our expansion.</li> <li>Assist in scouting prime and anchor locations (including driving streets, meeting landlords/agents/brokers) as well as maintain an accurate market map.</li> </ul> <p><strong>Specific for Regional:</strong></p> <ul> <li>Develop, implement and upgrade a real estate system supporting and maintaining unified business standards increasing the quality and operational efficiency of service.</li> <li>Review and validate all output (particular of lease) provided ensuring its alignment with commercial agreement, budgetary requirements and any previously agreed special conditions with major tenants.</li> <li>Provide regional administrative support to the real estate management as required for the successful validation and management of commercial and legal leasing terms with the aim to ensure the viability of the business and meet its overall objectives.</li> <li>Develop performance metrics and reporting tools ensuring timely achievement of business objectives and encouraging improvement, effectiveness and appropriate levels of control.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor’s degree in Business Management or equivalent.</li> <li>4 to 5 years of experience in an administrative role or a similar field.</li> <li>Fluency in English.</li> <li>Proficiency in MS Office.</li> </ul> <h4>Competencies</h4> <ul> <li>Strategic thinking.</li> <li>Driving and achieving results.</li> <li>Commercial understanding.</li> <li>Relationship building.</li> <li>Communication skills.</li> <li>Planning and organizing.</li> <li>Attention to details.</li> </ul> <p><strong>Primary Location:</strong> United Arab Emirates-UAE, Dubai, Deira City Center<br> <strong>Schedule:</strong> Full-time<br> <strong>Unposting Date:</strong> Sep 6, 2026, 8:59:00 PM</p></p><p></p>

Dutch-speaking Call Center / Sales Agent – Dubai Dutch market | Automotive sector | Visa sponsored | Start ASAPAn international company in the automotive sector is hiring a dutch-speaking Call Center / Sales Agent to join its team in Dubai. This is a great opportunity for a junior profile looking to gain international experience, develop strong sales skills, and work in a fast-paced commercial environment abroad. Your role You will be responsible for developing the dutch market by contacting garages and automotive professionals. Your main responsibilities will include:Making outbound calls to garages and automotive businesses in Germany Presenting a B2B platform for tyres and auto parts Generating interest from potential clients Identifying business opportunities Following up with prospects Contributing to order generation and market development This is an outbound sales role. You should be comfortable spending most of your day on the phone, handling objections, working with targets, and staying motivated in a high-volume environment. Daily activity High-volume outbound phone activity Regular conversations with garages and automotive professionals Prospecting and follow-up Sales development and lead generation Profile required Fluent dutch, ideally native or near-native Good level of English Clear communication and professional phone manner Comfortable speaking with prospects by phone Motivated, resilient, and target-driven Commercial mindset Open to relocating to Dubai quickly Previous sales, call centre, customer service, or business development experience is a plus, but not essential Junior profiles are welcome. Attitude, motivation, and resilience are more important than years of experience. Package8,000 AED monthly salary From 2,000 AED monthly bonus Visa sponsorship Based in Dubai Fast recruitment process: 1–2 interviews Start ASAPWhy apply? Gain international sales experience Build strong commercial skills Join an international team Work in a growing B2B environment Opportunity for junior profiles to grow quickly If you speak dutch, enjoy speaking with people, and are ready for an international sales challenge in Dubai, apply now with your CV.

<p><strong>Join Citiway Real Estate as a Property Consultant – Unlock Your True Earning Potential!</strong></p><p>Are you an ambitious real estate professional looking for the right platform to scale your business? At Citiway Real Estate, we eliminate your largest overhead costs so you can focus entirely on what you do best: closing deals.</p><p>While this position is 100% commission-based, we invest heavily in your immediate and long-term success by providing complete, top-tier corporate backing.</p><p>&nbsp;</p><p><strong>Why Join Citiway Real Estate?</strong></p><ul><li><strong>Fresh Hot Leads Daily:</strong> Receive a consistent, steady stream of pre-qualified leads daily.</li><li><strong>Full Call Center Support:</strong> Benefit from our dedicated call center team to assist with initial client filtering.</li><li><strong>Premium Portal Exposure:</strong> We fully fund and provide high-performing ads on major property platforms like Property Finder.</li><li><strong>Personal Branding &amp; Content:</strong> Complete marketing support to build, film, and elevate your personal digital presence in the Dubai market.</li><li><strong>No Cap on Earnings:</strong> A highly competitive commission structure with unlimited payout potential.</li><li><strong>Training &amp; Growth:</strong> Continuous industry-leading insights into both off-plan and secondary markets.</li></ul><p>&nbsp;</p><p><strong>Who We Are Looking For:</strong></p><ul><li><strong>Experienced Agents:</strong> A minimum of 2 years of active experience in Dubai’s real estate market, with a strong focus on the Off-Plan sector.</li><li><strong>Market Experts:</strong> Solid knowledge of property laws, transactional regulations, and current market trends.</li><li><strong>Strong Communicators:</strong> Excellent negotiation, presentation, and English communication skills.</li><li><strong>Licensed &amp; Mobile:</strong> A valid UAE driver’s license is mandatory.</li></ul><p><strong>Job Type:</strong> Full-time</p><p><strong>Location:</strong> Dubai</p>

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back)<br>- Interact with customers over the phone, chat , email to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the live chat, email or telephone.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Key Result Areas Achieve the required KPI set in term of<br>Adherence<br>CRD<br>AHT<br>Quality score<br>post call suveuy<br>NPS<br>Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.<br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br>Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).<br>- 1 – 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back)<br>- Interact with customers over the phone, chat , email to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the live chat, email or telephone.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Key Result Areas Achieve the required KPI set in term of<br>Adherence<br>CRD<br>AHT<br>Quality score<br>post call suveuy<br>NPS<br>Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.<br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br>Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).<br>- 1 – 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

<h3 data-section-id="1x1puov" data-start="503" data-end="518" >Job Purpose</h3><p data-start="519" data-end="734" >Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.</p><h3 data-section-id="164ueu3" data-start="736" data-end="760" >Key Responsibilities</h3><ul data-start="761" data-end="1391" ><li data-section-id="1bflgyw" data-start="761" data-end="848">Execute customer service plans and programs for the assigned geography/business area.</li><li data-section-id="1jiuxce" data-start="849" data-end="921">Support customer service initiatives to enhance customer satisfaction.</li><li data-section-id="my6581" data-start="922" data-end="993">Monitor the application of customer service processes and procedures.</li><li data-section-id="arkhuq" data-start="994" data-end="1063">Analyze the cost and effectiveness of customer service initiatives.</li><li data-section-id="di8bd4" data-start="1064" data-end="1112">Contribute to process and system improvements.</li><li data-section-id="1dv860t" data-start="1113" data-end="1158">Monitor and improve call center scorecards.</li><li data-section-id="12q6843" data-start="1159" data-end="1206">Provide guidance on customer service matters.</li><li data-section-id="hjyipo" data-start="1207" data-end="1261">Respond to and resolve escalated customer inquiries.</li><li data-section-id="rmihq0" data-start="1262" data-end="1325">Identify customer needs and support commercial opportunities.</li><li data-section-id="1ch99tp" data-start="1326" data-end="1391">Promote customer service capability development and upskilling.</li></ul><h3 data-section-id="1sxopet" data-start="1393" data-end="1419" >Stakeholder Management</h3><ul data-start="1420" data-end="1646" ><li data-section-id="1cqx0lr" data-start="1420" data-end="1491">Collaborate with internal departments and external service providers.</li><li data-section-id="1uql2so" data-start="1492" data-end="1538">Build strong cross-functional relationships.</li><li data-section-id="1s8jhw1" data-start="1539" data-end="1590">Understand customer and stakeholder requirements.</li><li data-section-id="vg9ucx" data-start="1591" data-end="1646">Provide technical guidance to managers and employees.</li></ul><h3 data-section-id="6535g9" data-start="1648" data-end="1677" >Management Responsibility</h3><ul data-start="1678" data-end="1798" ><li data-section-id="1bjk0p4" data-start="1678" data-end="1708">Individual contributor role.</li><li data-section-id="15rkgm0" data-start="1709" data-end="1745"><br></li></ul><h3 data-section-id="p6955w" data-start="1800" data-end="1810" >Skills</h3><ul data-start="1811" data-end="2094" ><li data-section-id="uibc6e" data-start="1811" data-end="1851">Customer Relationship Management (CRM)</li><li data-section-id="1r3blbx" data-start="1852" data-end="1875">Operations Management</li><li data-section-id="fsghuq" data-start="1876" data-end="1893">Quality Control</li><li data-section-id="1g3v6nk" data-start="1894" data-end="1919">Budgeting & Forecasting</li><li data-section-id="83kt8o" data-start="1920" data-end="1943">Customer Satisfaction</li><li data-section-id="yspeh3" data-start="1944" data-end="1968">Call Center Operations</li><li data-section-id="ac1rp6" data-start="1969" data-end="1989">Account Management</li><li data-section-id="1ev0ky3" data-start="1990" data-end="2014">Stakeholder Management</li><li data-section-id="1ln1uz2" data-start="2015" data-end="2035">Project Management</li><li data-section-id="ks8thb" data-start="2036" data-end="2064">Influencing & Facilitation</li><li data-section-id="4ehey2" data-start="2065" data-end="2094">Presentation & Storytelling</li></ul><h3 data-section-id="12f3so4" data-start="2096" data-end="2114" >Qualifications</h3><p data-start="2115" data-end="2175" ><strong data-start="2115" data-end="2129">Education:</strong> Bachelor's Degree or equivalent qualification</p><p data-start="2177" data-end="2210" ><strong data-start="2177" data-end="2192">Experience:</strong> More than 4 years</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>BUSINESS INTRODUCTION</strong><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><strong>JOB TITLE</strong><br>Store Associate | MAF Retail | Retail Discount UAE<br><strong>ROLE SUMMARY</strong><br>The Store Associate is a non-management multitasking role with a Central Cash Office, Commercial and Receiving scope.The role holder is in charge of organizing shelf space in both the selling area &amp; warehouse to ensure clean and presentable display. Respect the National Plan-o-gram. Maintain, organize and control the resources required to satisfy customers and achieve target. Support Centeral Cashier Office, Receiving and Customer Service when needed.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Support receiving team in checking, receiving and displaying products</li><li>Support the team to control and optimize the section margin level, shrinkage and waste.</li><li>Ensure appropriate display of goods through accurate labelling of items and correct pricing.</li><li>Replenish and arrange the items on shelves, ensure appropriate assortment of items in terms of appearance, quantity, quality and price range.</li><li>Assist the customers in their item inquiries, react rapidly to the requirements, and promote sales while maintaining a quality customer service manner.</li><li>Support Central Cashier Office team by assisting at cash counter to scan and package purchased products</li><li>Identify slow moving items and sleeping stock in order to determine priority of expiry if applicable</li><li>Abide by the hygiene and safety regulations of the store, warehouse and local authorities.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Diploma in Business Management/Administration is a plus.</li><li>Good command of English language specially in conversation.</li><li>Ability to multi-task.</li><li>1 – 3 Years commercial experience in similar retail brands.</li><li>Ability to adapt in a multicultural environment.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Make outbound calls to customers and generate sales</p></li><li><p>Explain product/service details clearly</p></li><li><p>Convince customers to buy or use services</p></li><li><p>Handle inbound customer queries</p></li><li><p>Follow up on leads and convert them into sales</p></li><li><p>Maintain customer database and records</p></li><li><p>Achieve daily/weekly/monthly sales targets</p></li><li><p>Handle customer objections and provide solutions</p></li><li><p>Build and maintain good customer relationships</p></li><li><p>Report sales activity to the manager</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills:</p><ul><li><p>Good communication and fluency in English/Hindi-Must/Telgu//Kannada/Gujarati/</p></li><li><p>Strong convincing and negotiation skills</p></li><li><p>Basic computer and CRM knowledge</p></li><li><p>Good listening and customer handling skills</p></li><li><p>Confidence and positive attitude on calls</p></li><li><p>Ability to handle rejection and pressure</p></li></ul><p>Qualifications:</p><ul><li><p>Minimum 10th / 12th pass</p></li><li><p>Diploma or Bachelor’s degree preferred (not always mandatory)</p></li><li><p>Basic computer knowledge (MS Office, CRM tools)</p></li></ul><p>Experience:</p><ul><li><p>Fresher to 1–2 years experience in telesales / telemarketing preferred</p></li><li><p>Experience in call center or customer service is an advantage</p></li><li><p>Sales experience in any industry is helpful</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Make outbound calls to customers and generate sales</p></li><li><p>Explain product/service details clearly</p></li><li><p>Convince customers to buy or use services</p></li><li><p>Handle inbound customer queries</p></li><li><p>Follow up on leads and convert them into sales</p></li><li><p>Maintain customer database and records</p></li><li><p>Achieve daily/weekly/monthly sales targets</p></li><li><p>Handle customer objections and provide solutions</p></li><li><p>Build and maintain good customer relationships</p></li><li><p>Report sales activity to the manager</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills:</p><ul><li><p>Good communication and fluency in English/Hindi-Must/Telgu/Tamil/Tulu/Kannada/Gujarati/Malyalam languages</p></li><li><p>Strong convincing and negotiation skills</p></li><li><p>Basic computer and CRM knowledge</p></li><li><p>Good listening and customer handling skills</p></li><li><p>Confidence and positive attitude on calls</p></li><li><p>Ability to handle rejection and pressure</p></li></ul><p>Qualifications:</p><ul><li><p>Minimum 10th / 12th pass </p></li><li><p>Diploma or Bachelor’s degree preferred (not always mandatory)</p></li><li><p>Basic computer knowledge (MS Office, CRM tools)</p></li></ul><p>Experience:</p><ul><li><p>Fresher to 1–2 years experience in telesales / telemarketing preferred</p></li><li><p>Experience in call center or customer service is an advantage</p></li><li><p>Sales experience in any industry is helpful</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>What you will do:</b><p>We are seeking an experienced Technician to be based in Abu Dhabi and oversee and maintain the Building Management System (BMS) across various Data Centers in the UAE. This role ensures operational efficiency, environmental control, and compliance adherence within critical facility environments.</p><br><p><b>How you will do:</b></p><br><ul><li><span>Monitor and manage BMS systems across multiple sites to ensure performance and environmental control</span>.</li><li>Perform routine inspections, preventive maintenance, and troubleshooting for BMS-controlled equipment including HVAC, chillers, UPS, and generators.</li><li><span>Collaborate with internal teams and external vendors for installations, upgrades, and repairs</span>.</li><li>Analyze system trends to propose energy-saving initiatives and improve system performance.</li><li>Support commissioning activities for new systems and infrastructure expansions.</li><li>Ensure BMS operations comply with safety regulations and industry standards.</li><li>Prepare and maintain essential documentation, including reports and logs.</li><li>Identify opportunities for service enhancements and assist in developing proposals.</li></ul><p><b>What we look for</b></p><br><p><b>Required</b></p><br><ul><li>Bachelor's degree or diploma in Electrical, Mechanical, or Automation Engineering.</li><li>4–6 years of experience in BMS within data center or critical facility environments.</li><li>Proficiency in BMS platforms, notably Johnson Controls.</li><li>Familiarity with data center systems such as HVAC, fire suppression, and access control.</li><li>Experience with Modbus, BACnet, and LonWorks protocols.</li><li><span>Strong analytical and troubleshooting skills combined with a commitment to safety and integrity</span>.</li><li>Availability for on-call support in mission-critical environments.</li></ul> </div>