Class A Drivers Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Used Cars Buyer is crucial in ensuring Al-Futtaim maintains a robust inventory of high-quality pre-owned vehicles. This position demands expert appraisal skills, negotiation capability, and a thorough understanding of market values and trends. Success in this role involves not only fulfilling stock requirements but also ensuring that purchases align with corporate KPIs around sales and gross margin. Additionally, the buyer will need to engage with vehicle appraisals, providing support for trade-ins, and ensuring that all purchased vehicles meet the company's quality and accessory standards. This role is set against a backdrop of continuous engagement with a diverse and dynamic team within the automotive division.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Buy pre-owned vehicles as required by the Stock Target report and daily stock availability report.</li><li>Ensure the KPIs of Purchase, Stock Age, Trade Sales, and Gross Margin are met or excelled.</li><li>Appraise vehicles technically and accurately estimate preparation expenses and value them as per the latest valuation guide and Stock Target/Availability reports.</li><li>Provide trade-in services to New Car Executives by appraising and valuating part exchange vehicles.</li><li>Capture details of all appraised vehicles in IS Auto through Zest and maintain the Zest appraisal file for regular follow-ups and purchases.</li><li>Complete negotiation, purchasing, and transfer of legal ownership of purchased vehicles, and provide required documents to the Administration department for purchase processing.</li><li>Ensure vehicles are purchased with all required accessories.</li><li>Monitor market trends and adapt purchasing strategies to meet stock demand effectively.</li><li>Work closely with sales teams to understand upcoming sales incentives or trends that will affect buying requirements.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills to be Successful:</b></p><ul><li>Technical proficiency in vehicle appraisal and repair cost estimation.</li><li>Strong negotiation and selling abilities.</li><li>Proficient in MS Office, with familiarity in SAP as a preference.</li><li>Effective grievance resolution skills and relationship-building capabilities with multicultural teams.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Bachelor's degree or equivalent in any discipline.</li><li>Technical ability to appraise vehicles and estimate repair costs.</li><li>Excellent communication, selling, and negotiation skills.</li><li>Ability to tactfully handle customer grievances and confidently resolve customer complaints.</li><li>Strong relationship-building skills with the ability to deal with people of diverse nationalities at various levels.</li><li>Competency in MS Office applications.</li><li>Qatar driving license.</li><li>Knowledge of SAP is preferred.</li></ul><p><br></p></div>

<p>Job Summary</p><p>We are looking for an experienced <strong>Painting & Coating Inspector</strong> to join our onshore site-based project in Abu Dhabi. The successful candidate will be responsible for inspecting and monitoring painting and coating activities to ensure compliance with project specifications, approved procedures, international standards, and client requirements.<br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Conduct inspection of <strong>surface preparation, blasting, painting and coating activities</strong> at site.</p></li><li><p>Verify surface cleanliness, surface profile, environmental conditions and coating application parameters.</p></li><li><p>Inspect coating materials, batch numbers, shelf life, mixing ratios and application procedures.</p></li><li><p>Monitor and witness coating application in accordance with approved <strong>ITPs, procedures and project specifications</strong>.</p></li><li><p>Perform and verify <strong>DFT (Dry Film Thickness)</strong> measurements and other applicable coating inspection tests.</p></li><li><p>Inspect coating systems for defects such as pinholes, runs, sags, holidays, cracking, blistering and poor adhesion.</p></li><li><p>Witness and review applicable <strong>holiday testing, adhesion testing and other coating-related tests</strong>.</p></li><li><p>Ensure proper calibration and validity of coating inspection equipment.</p></li><li><p>Review relevant <strong>MTCs, technical datasheets, MSDS, inspection reports and coating records</strong>.</p></li><li><p>Raise and follow up on <strong>NCRs, observations and corrective actions</strong> related to coating activities.</p></li><li><p>Ensure compliance with applicable international standards, project specifications and client requirements.</p></li><li><p>Prepare daily inspection reports, coating inspection records and relevant documentation.</p></li><li><p>Coordinate with QA/QC, construction teams, contractors and client representatives.</p></li><li><p>Ensure all inspection activities are properly documented and traceable.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum <strong>8 years of inspection experience</strong> in the <strong>Oil & Gas, Petrochemical, Refinery or related industries</strong>.</p></li><li><p>Valid <strong>BGAS Grade 2, NACE Level II or equivalent internationally recognized coating inspection certification</strong>.</p></li><li><p>Certification should have been obtained <strong>at least 3 years ago</strong>, with current validity/renewal status.</p></li><li><p>Strong knowledge of <strong>surface preparation, abrasive blasting, protective coating systems and painting inspection</strong>.</p></li><li><p>Good understanding of applicable coating standards, specifications, ITPs and inspection procedures.</p></li><li><p><strong>ADNOC project/site experience is highly preferred.</strong></p></li><li><p>Previous experience working on <strong>site-based Oil & Gas projects</strong> is required.</p></li><li><p>Good communication, reporting and coordination skills.</p></li><li><p>Ability to work independently in a demanding site environment.</p></li><li><p><strong>Immediately available candidates are strongly preferred.</strong><br></p></li></ul><p><strong>Preferred Experience</strong></p><ul><li><p>Previous experience on <strong>ADNOC projects or ADNOC-approved sites</strong>.</p></li><li><p>Experience with major Oil & Gas, refinery and petrochemical projects in the UAE/GCC.</p></li><li><p>Familiarity with client inspection procedures and documentation requirements.</p></li><li><p>UAE/GCC site experience will be an added advantage.</p></li></ul>

<ul><li><p>The Head of FP&A and Pricing is responsible for the consolidation and review of financial data, ensuring accurate reporting, and managing pricing strategies vital for revenue generation in leasing and lending portfolios. The role demands strong leadership in directing FP&A activities, optimizing pricing processes, and providing insights that drive decision-making for both B2B and B2C segments within the Financial Services division. With oversight of significant financial dimensions and resources, this position plays a crucial role in supporting strategic financial and pricing decisions, ensuring alignment with organizational goals, and adhering to financial governance standards.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Financial Planning & Analysis (FP&A)</strong></p><p><br></p><ul><li><p>Manage FP&A activities across FS division, including review of budgets and forecasts for all FS entities.</p></li><li><p>Prepare and review monthly FRM deck, explaining key variances at consolidated or entity level.</p></li><li><p>Develop financial consolidation processes to ensure fairness and accuracy in financial reporting with Group Finance.</p></li></ul><p><br></p><p><strong>Pricing Management</strong></p><p><br></p><ul><li><p>Review and align tender requirements and pricing simulation files with management along with contract financials.</p></li><li><p>Develop and standardize pricing calculators for use by the Sales & Operations team.</p></li><li><p>Manage the governance of pricing activities including margin control and pricing policies.</p></li><li><p>Review pricing processes to ensure accuracy, fairness, and reduction of turnaround times across FS entities globally.</p></li><li><p>Oversee automated lease rate calculators for different channels to reduce turnaround times and assist sales in closing deals quicker.</p></li></ul><p><br></p><p><strong>Process Governance & Reporting</strong></p><p><br></p><ul><li><p>Manage the system governance from a control and Delegation of Authority (DoA) perspective.</p></li><li><p>Prepare dashboards providing visibility to management about wins/losses, revenue, and margins earned monthly.</p></li><li><p>Ensure compliance with Group deadlines for required submissions and approvals.</p></li><li><p>Mentor junior team members or analysts and influence decisions without direct authority.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><br><strong>Required Skills To Be Successful:</strong><br><br></p><ul><li><p>Strong financial acumen and analytical capabilities.</p></li><li><p>Ability to develop and manage automated financial tools and calculators.</p></li><li><p>Proficiency in financial reporting systems like SAP and SAC.</p></li><li><p>Demonstrated leadership in mentoring and influencing teams.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>CA/CWA/CMA/MBA with a strong finance background.</p></li><li><p>Minimum 12 years of experience, with over 5 years in a senior leadership role.</p></li><li><p>Proficiency in SAP, SAC, and other reporting systems.</p></li><li><p>Excellent communication, analytical, and interpersonal skills.</p></li></ul></li></ul>

<p> ▪ Review and approve the bills, ensuring accuracy and timely payment. ▪ Ensure the proper GL impacts. ▪ Ensure the bills are compliant with relevant laws and regulations and company policies. ▪ Ensure all the relevant/related documentation in terms of accounting and CT/VAT compliance. ▪ Reconcile vendor statements and resolve any discrepancies. ▪ Process employee payables on time. ▪ Review and process employee expense reports (Imprest/Cash box) ▪ Maintain accurate and up-to-date records of all accounts payable transactions. ▪ Work closely with internal departments and external vendors to resolve any payment issues or discrepancies. ▪ Assist with other accounting duties as assigned by the Manager. ▪ Maintain pre-payment schedules. ▪ Tracking PDC register and alert line-manager for sufficient funds. ▪ Analyse expenses as per Budget. ▪ Perform monthly cost analysis. ▪ Generate financial reports related to accounts payables, including aging reports, SOA and related analysis. ▪ Assist with month-end and year-end closing activities by preparing reconciliations and reports for management. ▪ Supporting Internal Auditors. ▪ Supporting External Auditors ▪ Supporting Tax/compliance department. ▪ Supporting IT dept in case of new ERP systems ▪ Identify areas where processes could be made more efficient and offer solutions. Decision Making Authority and Responsibility: Guided by the Unit Finance Manager/Accounts Supervisor while independently managing daily/periodic tasks.</p><p><strong>Desired Candidate Profile</strong></p><p>Knowledge: -</p><ul><li><p>Strong understanding of accounting principles</p></li><li><p>Strong understanding of Business process, internal policies and other regulations/compliances of the</p></li></ul><p>country</p><ul><li><p>Strong understanding of related industry and it’s daily updates.</p></li><li><p>Strong understanding of financial reporting standards and CT/VAT laws/regulations</p></li></ul><p>Skills:</p><ul><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Excellent reporting skills.</p></li><li><p>Proficiency in using ERP/Accounting systems and MS Office.</p></li></ul><p>Competencies:</p><ul><li><p>Problem solving: Ability to provide solutions.</p></li><li><p>Subject knowledge: Having enough subject knowledge.</p></li><li><p>Result-Oriented: Driven to meet the deadlines.</p></li><li><p>Integrity: High ethical standards and honesty in all dealings.</p></li></ul><p>Qualification & Experience:</p><ul><li><p>Bachelor’s degree in commerce/finance, CMA/CPA/CA-Intermediate preferred.</p></li><li><p>Minimum of 6 years of relevant industry experience in Finance/Accounts/Audit or related fields in the UAE.</p></li><li><p>Familiarity with International Financial Reporting Standards/International Standards of Audit is a plus.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Planning Manager oversees the planning department and ensures all project schedules and strategies are aligned with organizational goals. They manage high-level scheduling, resource allocation, risk management, and client reporting.</p><p>&nbsp;</p><p>Project Scheduling &amp; Planning</p><ul><li>Develop and manage the master schedule.</li><li>Lead strategic planning and resource forecasting.</li><li>Oversee the preparation of the project contractual critical path project schedule including breakdown structure for submission and approval based on contract documents.</li><li>Oversee the preparation of regular updates using all information received from PM, PCM, subcontractors, and suppliers.</li><li>Oversee the preparation and tracking of schedule of resources (plant and manpower) to meet activities milestones (Histograms).</li><li>Oversee the preparation and regular updates, and tracking of material schedules (submission, approval, order, delivery) in accordance with contract schedule ensuring timely availability of materials to minimize storage requirements whilst preventing negative schedule impact and produces related reports to the Head of Planning.</li></ul><p>&nbsp;</p><p>Risk Management &amp; Compliance</p><ul><li>Provide expert advice on schedule risk, recovery, and mitigation.</li><li>Ensure programmes compliance with Planning Department SOP and contract requirements.</li><li>Ensure compliance with ACC Planning Department SOP.</li></ul><p>&nbsp;</p><p>Monitoring, Reporting &amp; Communication</p><ul><li>Oversee project baselines progress monitoring &amp; reporting.</li><li>Review and approve all Subcontractors baseline programmes, updates, and reports.</li><li>Prepare weekly/monthly progress reports and submit them to the client/consultant/Management.</li><li>Monitor the progress of works against the contract schedule, advise on schedule slippage and oversee the preparation of recovery plans.</li><li>Oversee the production of internal and external reports as directed. (Project budget statements, cash flow etc.)</li><li>Liaise with clients, contractors, and senior management on planning matters.</li></ul><p>&nbsp;</p><p>Team Leadership &amp; Meetings</p><ul><li>Manage and mentor a team of planning engineers.</li><li>Attend site meetings as required.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Qualifications &amp; Competencies:</p><ul><li>Bachelor's degree – Civil / Architecture Engineering.</li><li>15+ years of experience in planning roles on large/high-rise building projects.</li><li>Project Management Professional (PMP) certification preferred.</li><li>Extensive experience in claims, EOT analysis, and contractual terms.</li><li>Extensive experience in schedule risk, recovery, and mitigation.</li><li>Professional attitude and confidence.</li><li>Strong ability to communicate with stakeholder management.</li><li>Analytical thinking, problem-solving and decision-making.</li><li>Ability to lead a team and elevate productivity percentage.</li><li>Communication skills and presentation ability.</li><li>Proficiency in project management software, Primavera P6 and advanced Excel, (Power BI preferred).</li><li>Proficiency in English language (writing and speaking).</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Senior Planning Engineer leads the planning and scheduling functions across large-scale projects, ensuring alignment with project objectives, timelines, and budgets.</p><p>&nbsp;</p><p>Programme Development &amp; Management</p><ul><li>Preparation, submission and updating of baseline programme.</li><li>Follow-up subcontractors’ programs in coordination with baseline programme.</li><li>Prepare and maintain the project As Built program and close out schedule.</li><li>Prepare regular updates and track schedule of resources (plant and manpower) to meet activities milestones.</li><li>Prepare regular updates, and tracks material schedules (submissions, approvals, orders, deliveries in accordance with contract schedule ensuring timely availability of materials whilst preventing negative schedule impact) and produce related reports to the Planning Manager.</li><li>Overview performance of weekly backups of all modified and submitted schedules.</li></ul><p>&nbsp;</p><p>Reporting &amp; Communication</p><ul><li>Generate and/or review periodical reports, and lookaheads.</li><li>Initiation / responding to all planning / time related correspondence to consultant / subcontractors.</li><li>Attend all Site coordination meetings.</li><li>Overview the inputs information on progress from/by site personnel, subcontractors, and suppliers.</li></ul><p>&nbsp;</p><p>Analysis &amp; Claims</p><ul><li>Prepare cost / time impact studies on variations to project to determine whether the claim is warranted in conjunction with the planning manager.</li><li>Assist to Prepare the Extension of Time (EoT) claims and support forensic schedule analysis.</li></ul><p>&nbsp;</p><p>Risk Management &amp; Mitigation</p><ul><li>Identify potential project risks and develop mitigation strategies.</li><li>Monitor the progress of the work against the contractual schedule, advise the Planning Manager on schedule slippage and prepare recovery plans.</li></ul><p>&nbsp;</p><p>Coordination &amp; Compliance</p><ul><li>Liaise with the relevant site departments to expedite document processes (Submission, approval, orders etc.) to commence work activity and avoid slippage, all coordinated with the Planning Manager.</li><li>Ensure compliance with ACC Planning Department SOP.</li></ul><p>&nbsp;</p><p>Mentoring &amp; Team Support</p><ul><li>Mentor and review the work of junior and planning engineers.</li><li>Prepare and maintain production rates for equipment and labor for all trades.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Qualifications &amp; Competencies:</p><ul><li>Bachelor’s degree in Civil engineering.</li><li>10+ years of experience in planning roles on complex projects.</li><li>Solid knowledge of Project scheduling, Risk management, Data analysis</li><li>Solid knowledge of Critical path method and Forensic schedule analysis</li><li>Solid knowledge of claims, EOT analysis, and contractual terms.</li><li>Project Management Professional (PMP) certification preferred.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and presentations skills.</li><li>Team collaboration and leadership skills.</li><li>Proficiency in project management software, Primavera P6 and advanced Excel, (Power BI preferred).</li><li>Proficiency in English language (writing and speaking)</li></ul></div>

<ul><li><p>Coordinate with Cash office team regarding Cash collection summary statements for Stores, Central Unit, and Restaurants.</p></li><li><p>Resolve system issues with support from IKEA IT Team and monitor Cash Collection Reconciliation Reports.</p></li><li><p>Reconcile Collection Summary in Navision at month-end and share entries with respective R2R and O2C teams for posting.</p></li><li><p>Follow up on sales reconciliations between Stores and Central Unit, manage variance, and resolve differences timely with IT team.</p></li><li><p>Perform daily reconciliation of E-Com Debtors, Receipts, E-Com Sales, Deferred Sales, Tax, and Deferred Tax accounts.</p></li><li><p>Manage Cash on Delivery by reconciling COD Debtors, Sales, Tax, Deferred sales, and Tax.</p></li><li><p>Coordinate with service providers to reconcile cash collection reports with sales and delivery data.</p></li><li><p>Resolve system issues in coordination with IKEA IT and Call Center teams.</p></li><li><p>Ensure reconciliation and clearing of receipts for transactions via Safex/EPG/Apple Pay/Tabby/Tamara/Samsung Pay.</p></li><li><p>Reconcile and manage daily and monthly reconciliations in collaboration with Central Unit, Call Centre, IT Team, and Third-Party service providers.</p></li><li><p>Maintain documentation for VAT reconciliation between Navision and SAP and support Group Tax with audits.</p></li><li><p>Audit support including coordination with external and internal auditors, providing necessary data, schedules, and reports.</p></li><li><p>Perform Purchase and Inventory reconciliation between Navision and SAP.</p></li><li><p>Coordinate with Shared Service AP team to review Vendor-related control GL accounts continuously.</p></li><li><p>Manage Accounts Receivable by reviewing Credit Facility Documentation and coordinating with B2B, Coface Insurance, and O2C teams.</p></li><li><p>Prepare monthly Aging Reports and work on AR Provision.</p></li><li><p>Ensure compliance with group accounting and financial policy, particularly VAT related compliance in store.</p></li><li><p>Ensure accurate reflection of company performance in Balance Sheet and GL account substantiation.</p></li><li><p>Coordinate with shared services and external auditors for audits and implementation of recommendations.</p></li><li><p>Work collaboratively to ensure compliance with internal controls and policies.</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong></p><ul><li><p>Proficient in MS Office and Excel.</p></li><li><p>Strong knowledge of ERP systems such as SAP & Navision.</p></li><li><p>Excellent coordination and communication skills.</p></li><li><p>Ability to manage complex reconciliations and financial reporting.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong></p><ul><li><p>Bachelor's degree in finance.</p></li><li><p>Minimum of 3-5 years experience as an Accounts Executive in a reputable organization.</p></li><li><p>Experience with SAP and Navision accounting software systems.</p></li><li><p>Knowledge of tax filing and accounting is advantageous.</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>·</span></span><span><span>Oversee the development of policies, procedures, and regulations related to the Consulting and Training Department in accordance with best practices and government legislation, to ensure the department’s efficiency and effectiveness</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>Participate in the preparation and development of the Dubai Government’s records management strategy; prepare operational plans related to the department; and ensure their alignment with the Public Library’s guidelines</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the preparation of an annual plan for providing specialized consulting and technical services to government agencies on a fee-for-service basis, including the identification of priority areas such as classification, preservation, cataloging, inventory, and disposal, as well as the determination of the services that can be provided.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the delivery of the technical advisory services included in the approved plan, either through specialized teams within the library or in coordination with vendors and consulting firms contracted in accordance with approved regulations, thereby ensuring the provision of high-quality professional support in the areas of records management to government agencies.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the preparation of periodic technical studies on archival practices, based on regional and international best standards and practices, and publish them with the aim of enriching knowledge and promoting continuous development in the field of records management.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the preparation of a qualification and training plan for archivists working in the Dubai Government and the Library’s archives sector, and monitor its implementation in coordination with the relevant authorities and in accordance with the approved schedule.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the design of specialized training and professional development programs in the fields of records and archives management, and prepare academic and practical materials in accordance with training needs.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the implementation of qualification and training programs for archivists in government agencies and employees in the archival sector.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee the delivery of awareness programs in the field of records and archives management, and supervise awareness programs offered by government agencies to raise awareness about archival work.</span></span></p><br><p><span><span>·</span></span><span><span>Oversee coordination with universities, academic institutions, and specialized consulting firms to support the implementation of training and qualification programs related to records and archives management, and evaluate their outcomes.</span></span></p><br><p><span><span>·</span></span><span><span>Any other duties or responsibilities related to the nature of the department’s work that are assigned to him by his immediate supervisor.</span></span></p><br> <p><span><span><strong>Academic Qualifications and Years of Experience</strong></span><span><strong>:</strong></span></span></p><br><p><span><span>Bachelor’s degree (11 years) / Master’s degree (9 years) of experience in a related field</span><span>.</span></span></p><br><p><span><span>Field of Study: Archival Science, History, Political Science, Public Administration, or a related field</span><span>.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Ensures proper coding of documents in accordance with the regulator’ coding guidelines and regulations.</p><br><br>Responsibilities:<br><ul><li>Review and sequence accurate <strong>ICD-9, ICD-10-CM, CPT, HCPCS, DRG</strong>, and other applicable codes for documented diagnoses and procedures.</li><li>Ensure final diagnoses and operative procedures documented by physicians are valid, accurate, and complete.</li><li>Abstract relevant information from medical records to identify secondary complications, co-morbidities, and other reportable conditions.</li><li>Evaluate medical records for documentation consistency, completeness, and adequacy.</li><li>Ensure final diagnoses accurately reflect the care and treatment provided.</li><li>Assign and validate the appropriate <strong>DRG codes</strong> for all inpatient cases.</li><li>Provide training and guidance to Medical Coders and Medical Records Technicians on coding practices.</li><li>Keep coding staff updated on new coding rules, regulations, and guidelines.</li><li>Review physicians’ documentation to ensure appropriate <strong>Evaluation and Management (E&amp;M)</strong> levels are assigned using the correct CPT codes.</li><li>Ensure all coding activities comply with applicable <strong>HAAD guidelines and regulations</strong>.</li><li>Provide feedback to physicians regarding coding errors, documentation gaps, and oversights.</li><li>Stay updated with the latest coding versions, standards, and HAAD coding directives.</li><li>Perform miscellaneous job-related duties as assigned.</li><li>Perform any other duties assigned by the HOD within the scope of the job role.</li><li>Comply with all <strong>OSH and infection control</strong> policies, standards, and procedures.</li><li>Follow documented OSH procedures, instructions, and assigned responsibilities.</li><li>Maintain familiarity with emergency and evacuation procedures.</li><li>Promptly report OSH hazards, incidents, near misses, and other safety-related issues.</li><li>Assist with the preparation of risk assessments and incident reports.</li><li>Comply with waste management policies and procedures.</li><li>Attend applicable OSH and infection control training programs, mock drills, and awareness programs.</li><li>Ensure appropriate use of <strong>personal protective equipment (PPE)</strong> and safety systems.</li></ul><br>Qualifications:<br><ul><li>Bachelor’s Degree in <strong>Allied Health Sciences or a related field</strong> from a recognized institution.</li><li>Minimum <strong>2 years of Medical Coding experience</strong>.</li><li>Valid <strong>Certified Coding Associate (CCA)</strong> certification from <strong>AHIMA</strong> or <strong>Certified Professional Coder (CPC)</strong> certification from <strong>AAPC</strong>.</li><li>Good computer literacy with proficiency in <strong>Microsoft Office applications</strong>.</li><li>Excellent command of <strong>spoken and written English</strong>.</li><li>Achieve core objectives in line with the expectations of management and relevant stakeholders.</li><li>Demonstrate the ability to work constructively and interact professionally with colleagues and stakeholders.</li><li>Ability to coordinate multiple tasks, adapt to changing priorities, and consistently meet deadlines.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Support the implementation of capability development programs and cultural initiatives, including logistics and coordination</li><li>Assist with scheduling and organizing training sessions and workshops</li><li>Address employee queries related to development opportunities and cultural programs</li><li>Collect feedback from training participants and program users to support evaluation and improvements</li><li>Maintain accurate records and documentation related to development programs and cultural initiatives</li><li>Help coordinate events and activities related to cultural initiatives and employee development</li><li>Assist with administrative tasks related to the management of development programs, including data entry and report preparation</li><li>Develop and distribute communication materials related to development programs and cultural activities</li><li>Ensure compliance with organizational policies and procedures related to capability development and culture</li><li>Assist with managing relationships with external vendors and service providers</li><li>Help manage resources and logistics for training and cultural programs</li><li>Prepare basic reports on program activities and outcomes for review by senior staff</li><li>Assist in analyzing feedback and data related to program effectiveness and impact</li><li>Support tracking of expenditures related to development programs and cultural initiatives</li><li>Provide general administrative support to the Capability Development &amp; Culture team</li></ul><br>Responsibilities:<br><ul><li>Support the implementation of capability development programs and cultural initiatives, including logistics and coordination</li><li>Assist with scheduling and organizing training sessions and workshops</li><li>Address employee queries related to development opportunities and cultural programs</li><li>Collect feedback from training participants and program users to support evaluation and improvements</li><li>Maintain accurate records and documentation related to development programs and cultural initiatives</li><li>Help coordinate events and activities related to cultural initiatives and employee development</li><li>Assist with administrative tasks related to the management of development programs, including data entry and report preparation</li><li>Develop and distribute communication materials related to development programs and cultural activities</li><li>Ensure compliance with organizational policies and procedures related to capability development and culture</li><li>Assist with managing relationships with external vendors and service providers</li><li>Help manage resources and logistics for training and cultural programs</li><li>Prepare basic reports on program activities and outcomes for review by senior staff</li><li>Assist in analyzing feedback and data related to program effectiveness and impact</li><li>Support tracking of expenditures related to development programs and cultural initiatives</li><li>Provide general administrative support to the Capability Development &amp; Culture team</li></ul><br>Qualifications:<br><ul><li>Bachelor’s Degree in Human Resources Management, Business Management, or equivalent</li><li>Certification in Learning and Development is preferred but not required</li><li>Minimum 03 years of related work experience in similar industries</li><li>Basic understanding of learning and development principles</li><li>Knowledge of organizational culture and its impact</li><li>Proficiency in administrative tasks and documentation</li><li>Experience with training coordination and scheduling</li></ul> </div>

<ul><li><p>The HRBP is responsible for overseeing daily HR operations&nbsp;store level, acting as a strategic partner to Store Management. The role involves alignment of HR initiatives with business goals, driving employee engagement, operational excellence, and implementing HR strategies for talent development and performance management. Success factors include effective collaboration with store leadership, fostering a strong&nbsp;culture, and addressing people-related challenges through effective HR solutions.</p><p><br><strong>What You Will Do:</strong></p><p>Strategy and Organization</p><ul><li><p>Translate the&nbsp;People Strategy to align with Al Futtaim Retail People strategy at the store level.</p></li><li><p>Design and recommend an optimum organization structure in coordination with management for efficient performance.</p></li><li><p>Partner with leadership to identify talent needs and develop recruitment strategies.</p></li></ul><br><p>Budget and Cost Management</p><ul><li><p>Accountable for Manpower Cost & Budget planning, ensuring efficient utilization of the budget.</p></li><li><p>Conduct annual manpower budgeting accurately and efficiently.</p></li></ul><br><p>Employee Relations and HR Policy</p><ul><li><p>Act as a point of contact for coworker concerns and grievances, ensuring HR policies are applied consistently.</p></li><li><p>Manage Employee Relations cases according to Local laws & AFG Policy & Code of conduct.</p></li><li><p>Ensure compliance with local labour laws and Group policies throughout the employee lifecycle.</p></li><li><p>Communicate and implement changes to HR policies and procedures.</p></li><li><p>Guide performance appraisal processes and support the development of performance improvement plans.</p></li></ul><br><p>Culture and Engagement</p><ul><li><p>Establish a values-driven store culture, inspiring decision-making based on Al-Futtaim values.</p></li><li><p>Lead change management efforts and implement strategies for equality, diversity, and inclusion.</p></li><li><p>Develop initiatives to enhance employee engagement, recognition, and retention.</p></li></ul><br><p>Talent Development</p><ul><li><p>Develop a fair and accessible Succession Plan, maintaining strong bench strength.</p></li><li><p>Mentor managers to enhance leadership skills and develop their teams.</p></li><li><p>Create a continuous improvement environment for learning and development opportunities for all coworkers.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong></p><ul><li><p>Influencing and strong communication skills.</p></li><li><p>Capability in coaching and mentoring managers.</p></li><li><p>Commercial acumen melding context and content.</p></li><li><p>Expertise in stakeholder management and change management.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong></p><ul><li><p>Bachelor's degree in Human Resources, Business Administration or related field.</p></li><li><p>Minimum 5 years of experience in HR business partnering, with a preference for retail industry experience.</p></li><li><p>HR certificate or CIPD qualification desirable.</p></li><li><p>Skills in budget planning, business acumen, data analysis, project management, change management, and stakeholder management.</p></li><li><p>Knowledge of HRIS and SAP.</p></li></ul></li></ul>

<ul><li><p>Write, edit, and optimise customer-facing copy across IKEA's digital channels, including website, app, email, push notifications, and WhatsApp.</p></li><li><p>Create engaging and commercially effective content that supports customer engagement, conversion, and sales.</p></li><li><p>Manage content for customer engagement channels, adapting campaign, product, and service messaging across different channels while maintaining IKEA's tone of voice.</p></li><li><p>Plan and deliver content in line with trading priorities, content calendars, and campaign schedules.</p></li><li><p>Work closely with Merchandising teams to support global launches, new product releases, seasonal activities, and commercial campaigns.</p></li><li><p>Collaborate with Customer Experience, Marketing, Commercial, and Digital teams to deliver a consistent customer experience across all digital touchpoints.</p></li><li><p>Support cross-functional projects and contribute expertise in digital content, copywriting, and customer communication.</p></li><li><p>Engage with internal stakeholders for content planning and execution to ensure alignment with business objectives.</p></li><li><p>Monitor content performance and customer behavior to identify opportunities to improve content effectiveness.</p></li><li><p>Apply SEO and digital content best practices to improve visibility, engagement, and online performance.</p></li><li><p>Use customer insights, performance data, and SEO best practices to continuously improve content effectiveness.</p></li><li><p>Analyze customer behavior and content performance to identify opportunities to improve content effectiveness and customer engagement.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong></p><ul><li><p>Excellent copywriting and editing skills.</p></li><li><p>Proficiency in digital content optimisation and SEO best practices.</p></li><li><p>Ability to manage multiple projects and stakeholders effectively.</p></li><li><p>Strong communication skills for collaboration with cross-functional teams.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong></p><ul><li><p>Bachelor's degree in marketing, communications, journalism, or similar field.</p></li><li><p>4-5 years' experience in digital content creation, copywriting, content management, or CRM content roles.</p></li><li><p>Proven experience creating content for websites, apps, email, push notifications, and other digital channels.</p></li><li><p>Strong understanding of SEO, SEM, digital content optimisation, and customer engagement principles.</p></li><li><p>Proven experience in managing multiple projects with multiple stakeholders simultaneously.</p></li><li><p>Strong copywriting and editing skills in written English and Arabic.</p></li><li><p>Familiarity with content management systems and layout design tools such as Adobe InCopy and InDesign.</p></li><li><p>Experience working with Merchandising, Marketing, or Ecommerce teams is preferred.</p></li><li><p>Excellent communication skills with the ability to engage internal stakeholders.</p></li></ul><br></li></ul>

<ul><li><p>Support the Head of Pricing in preparing quarterly and annual budgets.</p></li><li><p>Design and implement fixed-price service offerings for key repair jobs, ensuring competitiveness and profitability.</p></li><li><p>Develop and optimize retail pricing structures across brands to improve SPVIO and overall gross margins.</p></li><li><p>Identify pricing improvement opportunities through data analysis, visualizations, and business cases.</p></li><li><p>Manage and continuously enhance the menu pricing solution, including validation and adoption of new jobs.</p></li><li><p>Drive new brand inclusion within menu pricing and support digitalization initiatives to unlock margin growth opportunities.</p></li><li><p>Develop value-based pricing strategies for Segment 2 and other target customer segments.</p></li><li><p>Support the development and governance of goodwill policies, including customer and business contribution ratios.</p></li><li><p>Utilize statistical analysis and data visualization techniques to improve business performance and decision-making.</p></li><li><p>Create, implement, and review labour pricing structures to maximize efficiency and profitability.</p></li><li><p>Collaborate with Tier 1 and Tier 2 stakeholders to minimize cannibalization while protecting gross margins.</p></li><li><p>Monitor revenue and margin performance, providing insights on variances against budgets and forecasts.</p></li><li><p>Track and report recommended work conversion rates and pricing effectiveness.</p></li><li><p>Ensure B2C pricing SOPs are current, compliant, and aligned with operational requirements.</p></li><li><p>Develop dashboards and reporting tools to provide actionable insights on retail pricing performance.</p></li><li><p>Lead and manage the B2C Aftersales Pricing team, ensuring delivery against agreed KPIs.</p></li><li><p>Oversee discount structures across all brands, including staff discount programs and retail price revisions.</p></li><li><p>Manage pricing governance, cost adjustments, process improvements, and timely pricing of new products across all channels.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong><br></p><ul><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Excellent communication skills, especially in translating technical knowledge for non-technical audiences.</p></li><li><p>Proven commercial mindset, understanding customer impact.</p></li><li><p>Advanced proficiency in MS Excel and PowerPoint.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Bachelor's Degree in Business Administration, Economics, Mathematics, or Finance; MBA preferred.</p></li><li><p>Minimum 5 years of work experience in a multinational environment within the automotive sector, ideally with a distributor and OEM.</p></li><li><p>2+ years of hands-on experience using analytical tools (e.g., R, Python) for solving real-world problems, preferably with knowledge in pricing analytics.</p></li><li><p>Experience with Tableau or other data visualization tools such as Power BI, SAS, or SAP Business Objects.</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Senior Data Scientist will lead the development of advanced machine learning models to optimize demand forecasting and pricing strategies, driving increased profitability and customer satisfaction. This role requires a high level of expertise in Generative AI, MLOps, and cross-functional collaboration to ensure the seamless integration of data-driven solutions within the business. Success in this role is measured by the accuracy and robustness of predictive models, the optimization of pricing strategies, and the overall enhancement of customer analytics.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Design, develop, and deploy demand forecasting models using traditional and machine learning techniques like ARIMA, XGBoost, and LSTM.</li><li>Leverage Generative AI (GenAI) to enhance demand forecasting accuracy by simulating future demand scenarios and improving model predictions.</li><li>Implement dynamic pricing models using advanced algorithms to optimize pricing strategies based on demand predictions, inventory levels, and competitor data.</li><li>Analyze customer behavior by applying clustering algorithms and predicting customer lifetime value (CLV) with machine learning models to drive personalized pricing strategies.</li><li>Monitor, evaluate, and fine-tune model performance using metrics such as MAE, RMSE, and Precision/Recall, continuously improving model accuracy and robustness.</li><li>Apply MLOps practices, including version control, model deployment pipelines, and automated testing, to ensure seamless integration, monitoring, and scaling of models across environments.</li><li>Collaborate with cross-functional teams, including marketing, product, and sales, to ensure alignment between forecasting models and business objectives.</li><li>Deploy and scale forecasting and pricing models on Azure cloud platform, leveraging CI/CD pipelines and model monitoring tools for real-time performance tracking and proactive issue resolution.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Advanced machine learning model development and optimization skills.</li><li>Expertise in Generative AI techniques for demand forecasting.</li><li>Proficiency in MLOps practices and model deployment pipelines.</li><li>Strong communication and collaboration abilities with cross-functional teams.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Master's degree in Statistics, Data Science, Machine Learning, Mathematics, Computer Science, or a related quantitative field.</li><li>10+ years of experience in data science, with at least 5+ years focused on demand forecasting, price optimization, and customer analytics.</li><li>Strong hands-on experience with ARIMA, XGBoost, LSTM, and OR models.</li><li>Proficiency in Python, SQL, Databricks, and cloud platforms (Azure, GCP).</li></ul><p>&nbsp;</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>An exciting opportunity for an experienced Development Manager to lead the product development, master planning and design coordination of large-scale real estate developments across the UAE. The role will oversee projects throughout the development lifecycle, working closely with internal stakeholders and external consultants to ensure developments progress efficiently, aligning with strategic objectives, programme and budget.<br><br>Client Details<br><br>Our client is a well-established real estate developer with an extensive portfolio of large-scale residential, mixed-use and master-planned developments across the UAE<br><br>Description<br>Initiate projects, prepare and coordinate the development briefsProvide support in master planning and product development, aligning projects with market demands and sustainability objectivesManage all aspects of development process including due diligence, entitlements, construction and project closeoutWork closely with the design consultants to ensure the project progresses on schedule and within budgetCoordinate with architects, engineers and specialist consultants to ensure timely project progression.Monitor project budgets, programmes and key development milestones.Review development proposals and provide commercial and technical input throughout the project lifecycle.Manage consultant appointments, contracts and deliverables.Ensure compliance with relevant UAE planning regulations, development guidelines and statutory requirements.Identify project risks and implement mitigation strategies to support successful delivery.Prepare presentations, reports and updates for senior management and key stakeholders.Support financial planning, forecasting and cost monitoring throughout the development process.<br><br><br>Profile<br><br>A successful Manager - Development should have:<br>Bachelor's degree in Engineering, Architecture, Real Estate, Finance or a related discipline.Around 13+ years of real estate development experience within the UAE market in recent timesProven experience delivering residential, mixed-use or master-planned developments.Strong understanding of development feasibility, planning approvals and development processes.Demonstrated experience preparing development briefs and coordinating multidisciplinary consultants.Ability to manage projects through early development and design stages while ensuring programme and budget compliance.Excellent stakeholder management and communication skills.Commercially minded with strong analytical and problem-solving capabilities.Experience working with leading developers or master developers within the UAE is highly desirable.<br><br><br>Job Offer<br>Competitive salary and family benefitsPermanent position based in Abu Dhabi.<br><br><br>If this role aligns with your skills and career aspirations, we encourage you to apply.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">development<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Quality Assurance Manager is tasked with designing, implementing, and improving QA and training frameworks across Customer Care operations. The role aims to ensure service consistency and customer experience excellence across all business lines. This position drives measurable improvements in first contact resolution, customer satisfaction, and adherence to service level agreements through structured quality monitoring, coaching, and capability building.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Quality Management</p><p><br></p><ul><li>Establish and manage a formal QA framework across all customer interaction channels (voice, email, digital).</li><li>Design and implement QA scorecards, calibration processes, and audit cycles.</li><li>Monitor team performance through call/email evaluations and provide actionable feedback.</li><li>Identify recurring issues and drive root cause analysis (RCA) with Operations/Business teams.</li><li>Ensure compliance with SOPs and regulatory requirements.</li><li>Track performance indicators such as number of evaluations per agent/month and improvement in QA scores post-coaching.</li></ul><p><br></p><p>Training &amp; Capability Development</p><p><br></p><ul><li>Develop and execute a comprehensive training roadmap including new hire onboarding, product/process training, refresher &amp; upskilling programs.</li><li>Ensure training aligns with customer journey and SOP requirements.</li><li>Introduce certification programs for CSR readiness and competency.</li><li>Conduct regular coaching sessions to improve customer handling, resolution quality, and system usage.</li><li>Monitor training completion rate and time-to-proficiency for new hires.</li><li>Improve performance through coaching hours per employee/month and assessment scores.</li></ul><p><br></p><p>Performance Improvement &amp; Analytics</p><p><br></p><ul><li>Track and report key KPIs such as QA scores, First Contact Resolution (FCR), SLA adherence, and CSAT.</li><li>Use QA insights to recommend process improvements and operational changes.</li><li>Partner with the Customer Care Manager to close performance gaps.</li><li>Deploy improvement initiatives to reduce SLA breaches and backlog.</li></ul><p><br></p><p>Standardization &amp; Governance</p><p><br></p><ul><li>Own and continuously enhance SOP adherence and standardization across operations.</li><li>Ensure structured processes are followed to reduce inconsistency, errors, and rework.</li><li>Increase knowledge base usage rate and update SOPs regularly.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Leadership and people management skills.</li><li>Knowledge of call center QA frameworks and LMS systems.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong analytical and coaching skills.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Bachelor's degree, preferably in Business or Operations.</li><li>5-7 years of experience in customer care or contact centre management, ideally within financial services in the UAE or GCC.</li><li>Leadership and people management capabilities.</li><li>Extensive knowledge of Call center QA frameworks and LMS systems.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Find Your Shangri-La in Shangri-La</strong></span></p><br><br> <p><span>Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.</span></p><br><br> <br> <p><span><strong>Shangri-La Dubai</strong></span></p><br><br> <br> <br> <p><span><strong>About the Role</strong></span></p><br><br> <p><span>As a <strong>Laundry Pressman</strong>, you bring the Asian art of hosting to life through every detail—carefully finishing garments and linens to create a sense of comfort and confidence for our guests. With precision, care, and pride in your craft, you deliver a polished experience that reflects our commitment to excellence and creates everyday moments of joy.</span></p><br><br> <br> <p><span><strong>Key Responsibilities</strong></span></p><br><br> <ul> <li><span>Safely operate steam presses, ironing machines, and finishing equipment, ensuring optimal performance.</span></li> <li><span>Apply the correct temperature, pressure, and pressing method for various materials, from delicate silks to heavy cottons.</span></li> <li><span>&nbsp;Inspect items before and after pressing to identify stains, damage, or imperfections, ensuring only top-quality items are delivered.</span></li> <li><span>Follow all safety protocols and hygiene standards to maintain a clean, hazard-free work environment.</span></li> <li><span>Work closely with the Laundry team to maintain smooth operations.</span></li> </ul> <br> <p><span><strong>About You</strong></span></p><br><br> <ul> <li><span>Minimum&nbsp;1 year experience in 5*&nbsp;luxury hotel in the same role.</span></li> <li><span>Full understanding of different textiles and their proper care.</span></li> <li><span>Knowledge of various pressing instructions and advanced pressing techniques.</span></li> <li><span>High school diploma or equivalent required.</span></li> <li><span>Ability to read, speak and understand English language.</span></li> <li><span>A positive and friendly attitude towards guests and fellow employees.</span></li> </ul> <br> <p><span><strong>Why Join Us</strong></span></p><br><br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> <li><span>We are an equal opportunity employer.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>&nbsp;We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br><br> </div>

<ul><li><p>The Quality Assurance Manager is tasked with designing, implementing, and improving QA and training frameworks across Customer Care operations. The role aims to ensure service consistency and customer experience excellence across all business lines. This position drives measurable improvements in first contact resolution, customer satisfaction, and adherence to service level agreements through structured quality monitoring, coaching, and capability building.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Quality Management</strong></p><p><br></p><ul><li><p>Establish and manage a formal QA framework across all customer interaction channels (voice, email, digital).</p></li><li><p>Design and implement QA scorecards, calibration processes, and audit cycles.</p></li><li><p>Monitor team performance through call/email evaluations and provide actionable feedback.</p></li><li><p>Identify recurring issues and drive root cause analysis (RCA) with Operations/Business teams.</p></li><li><p>Ensure compliance with SOPs and regulatory requirements.</p></li><li><p>Track performance indicators such as number of evaluations per agent/month and improvement in QA scores post-coaching.</p></li></ul><p><br></p><p><strong>Training & Capability Development</strong></p><p><br></p><ul><li><p>Develop and execute a comprehensive training roadmap including new hire onboarding, product/process training, refresher & upskilling programs.</p></li><li><p>Ensure training aligns with customer journey and SOP requirements.</p></li><li><p>Introduce certification programs for CSR readiness and competency.</p></li><li><p>Conduct regular coaching sessions to improve customer handling, resolution quality, and system usage.</p></li><li><p>Monitor training completion rate and time-to-proficiency for new hires.</p></li><li><p>Improve performance through coaching hours per employee/month and assessment scores.</p></li></ul><p><br></p><p><strong>Performance Improvement & Analytics</strong></p><p><br></p><ul><li><p>Track and report key KPIs such as QA scores, First Contact Resolution (FCR), SLA adherence, and CSAT.</p></li><li><p>Use QA insights to recommend process improvements and operational changes.</p></li><li><p>Partner with the Customer Care Manager to close performance gaps.</p></li><li><p>Deploy improvement initiatives to reduce SLA breaches and backlog.</p></li></ul><p><br></p><p><strong>Standardization & Governance</strong></p><p><br></p><ul><li><p>Own and continuously enhance SOP adherence and standardization across operations.</p></li><li><p>Ensure structured processes are followed to reduce inconsistency, errors, and rework.</p></li><li><p>Increase knowledge base usage rate and update SOPs regularly.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><br>Leadership and people management skills.</p></li><li><p>Knowledge of call center QA frameworks and LMS systems.</p></li><li><p>Excellent communication and stakeholder management skills.</p></li><li><p>Strong analytical and coaching skills.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>Bachelor's degree, preferably in Business or Operations.</p></li><li><p>5-7 years of experience in customer care or contact centre management, ideally within financial services in the UAE or GCC.</p></li><li><p>Leadership and people management capabilities.</p></li><li><p>Extensive knowledge of Call center QA frameworks and LMS systems.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Find Your Shangri-La in Shangri-La</strong></span></p><br><br> <p><span>Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.</span></p><br><br> <br> <p><span><strong>Shangri-La Dubai</strong></span></p><br><br> <br> <br> <p><span><strong>About the Role</strong></span></p><br><br> <p><span>As a <strong>Laundry Pressman</strong>, you bring the Asian art of hosting to life through every detail—carefully finishing garments and linens to create a sense of comfort and confidence for our guests. With precision, care, and pride in your craft, you deliver a polished experience that reflects our commitment to excellence and creates everyday moments of joy.</span></p><br><br> <br> <p><span><strong>Key Responsibilities</strong></span></p><br><br> <ul> <li><span>Safely operate steam presses, ironing machines, and finishing equipment, ensuring optimal performance.</span></li> <li><span>Apply the correct temperature, pressure, and pressing method for various materials, from delicate silks to heavy cottons.</span></li> <li><span>&nbsp;Inspect items before and after pressing to identify stains, damage, or imperfections, ensuring only top-quality items are delivered.</span></li> <li><span>Follow all safety protocols and hygiene standards to maintain a clean, hazard-free work environment.</span></li> <li><span>Work closely with the Laundry team to maintain smooth operations.</span></li> </ul> <br> <p><span><strong>About You</strong></span></p><br><br> <ul> <li><span>Minimum&nbsp;1 year experience in 5*&nbsp;luxury hotel in the same role.</span></li> <li><span>Full understanding of different textiles and their proper care.</span></li> <li><span>Knowledge of various pressing instructions and advanced pressing techniques.</span></li> <li><span>High school diploma or equivalent required.</span></li> <li><span>Ability to read, speak and understand English language.</span></li> <li><span>A positive and friendly attitude towards guests and fellow employees.</span></li> </ul> <br> <p><span><strong>Why Join Us</strong></span></p><br><br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> <li><span>We are an equal opportunity employer.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>&nbsp;We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Function/Role:<br>To advise, carry out and close out temporary works engineering tasks for a Marine and Civil Engineering Contractor. Where required be able to deliver proposals for the EPC works. The candidate is to be proficient in STAAD, Wallap, Autocad, and other software relevant to the role. The Candidate needs to be a clear communicator with the ability to lead meetings effectively.<br>Key Responsibilities/Duties:<br><span>Senior Engineer – Temporary Works / Construction Engineering (In-House)</span><span><br>DBB Contracting LLC is seeking an experienced Senior Engineer to join our Dubai Head Office Engineering Department. The role will primarily focus on the engineering, coordination, and verification of temporary works required to safely deliver civil and marine construction projects, while also providing occasional support to permanent works engineering activities.<br>The position plays a key role in protecting operational safety, supporting project delivery teams, and ensuring that engineering solutions are constructible, efficient, and compliant with relevant codes, contractual obligations, and authority requirements. The successful candidate will work closely with project teams, external consultants, and internal engineering staff to develop and manage engineering solutions aligned with the company’s engineering principles and procedures. <br></span><span>Key Responsibilities</span><span><br>Develop and check temporary works designs supporting construction methodologies.<br>Produce Design reports and drawings (supported by CAD resources) fro review internally and externally submitted to Clients Engineer<br>Represent DBB in the face of local authority as and when required<br>Provide engineering input during tender development and method statement preparation.<br>Coordinate temporary works design reviews, risk assessments, and constructability checks.<br>Manage temporary works registers, design documentation, and approvals.<br>Liaise with project delivery teams to resolve site engineering challenges.<br>Interface with external designers and consultants where specialist design is required.<br>Provide technical support for permanent works design coordination when required.<br>Ensure engineering outputs comply with applicable standards, project specifications, and authority requirements.<br>Participate in design reviews, BIM coordination, and technical workshops.<br>Support continuous improvement of engineering procedures and best practices within the department.</span><br>Specific Requirements/Conditions: (long hours, nights, shifts, travel/mobility)<br>Typically office hours with the requirement to work extended hours and weekends when work load demands. Occasional travel to site will be expected<br>Qualifications Required:<br>Bachelors degree in engineering<br>Experience Required:<br>Min 10 years experience with 5 years experience as lead engineer<br><br><br><p>Senior Design/Technical Engineer (Temporary Works)</p><br><br> </div>