Computer Technician Jobs - Dubai UAE
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<p><strong>Household Management</strong> <br><br>• Oversee the day-to-day operations of the household and ensure all activities are carried out efficiently and professionally. <br>• Maintain high standards of cleanliness, organization, safety, and overall household presentation. <br>• Coordinate household schedules, maintenance requirements, supplies, and other operational needs. <br>• Liaise with external service providers, contractors, suppliers, and other parties as required. <br>• Ensure instructions and requirements from the Owners are properly implemented. <br>• Monitor household inventory and ensure necessary supplies are available at all times. <br><br><strong>Domestic & Household Staff Management</strong> <br><br>• Supervise and coordinate domestic and household staff, including housekeepers, drivers, cooks, nannies, gardeners, and other support staff. <br>• Prepare duty schedules, assign responsibilities, and monitor staff attendance and performance. <br>• Ensure household staff maintain appropriate standards of conduct, hygiene, appearance, and professionalism. <br>• Assist in resolving staff-related concerns and ensure smooth coordination among household employees. <br>• Maintain proper and updated records for all domestic and household staff. <br>• Coordinate staff leave, replacements, and other manpower requirements. <br><br><strong>Recruitment & Hiring </strong><br><br>• Coordinate the recruitment and hiring of domestic and household staff based on household requirements. <br>• Source and screen suitable candidates and coordinate interviews and selection. <br>• Conduct reference and background checks where required. <br>• Coordinate joining arrangements, onboarding, accommodation, and other employment-related requirements for new household staff. <br>• Ensure new staff are properly briefed on their duties, responsibilities, and household standards. <br><br><strong>Visa, Residency & Government Documentation </strong><br><br>• Coordinate visa and residency applications, renewals, cancellations, and other related processes for domestic and household staff. <br>• Handle and monitor Emirates ID, medical examinations, medical insurance, and other mandatory requirements. <br>• Coordinate with relevant government authorities, typing centers, medical centers, insurance providers, and other service providers. <br>• Ensure all staff documentation is valid, complete, properly maintained, and renewed before expiry. • Maintain updated records of passports, visas, Emirates IDs, medical insurance policies, and other important documents. <br>• Follow up on government documentation and administrative procedures related to domestic and household staff. <br><br><strong>Administration & Coordination </strong><br><br>• Maintain confidential household and employee records in an organized manner. <br>• Monitor document expiry dates and ensure timely renewals and required actions. <br>• Handle household-related purchases, invoices, petty cash, and expenses as assigned. <br>• Prepare reports, records, and updates for the Owners when required. <br>• Coordinate appointments, household activities, deliveries, maintenance visits, and other requirements. <br>• Maintain strict confidentiality regarding family, household, employee, and personal matters.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 3–5 years of relevant experience in household management, private family offices, hospitality, or a similar position. </p></li><li><p> UAE experience is strongly preferred. </p></li><li><p> Proven hands-on experience in managing domestic and household staff. </p></li><li><p> Strong experience in the recruitment and hiring of domestic staff. </p></li><li><p> Practical experience in visa and residency processing, Emirates ID, medical requirements, medical insurance, and related UAE government procedures. </p></li><li><p>Previous experience supervising and managing multicultural household staff. </p></li><li><p>Good knowledge of household operations, staff scheduling, and administrative procedures. </p></li><li><p> Good computer and administrative skills. </p></li><li><p> Good command of English; Arabic language skills are an advantage.</p></li></ul>
<p><u>Project Planning & Delivery</u></p><ul><li><p>Lead projects through the full lifecycle: initiation, planning, execution, monitoring and control, and closure.</p></li><li><p>Develop and maintain project charters, SOWs, work breakdown structures, schedules, and resource plans.</p></li><li><p>Translate approved business requirements into actionable delivery plans, ensuring requirements are baselined, traceable, and reflected in project scope.</p></li><li><p>Manage scope, timelines, resources, dependencies, and inter-project constraints, and control scope creep.</p></li><li><p>Establish delivery baselines and track actuals against plan, escalating variances early with recommended corrective actions.</p></li></ul><p><u>Governance, Risk & Compliance</u></p><ul><li><p>Deliver projects in full alignment with the organisation's established change-control, release governance, and information-security frameworks.</p></li><li><p>Maintain RAID logs and lead weekly RAID reviews for all active projects.</p></li><li><p>Ensure project delivery complies with applicable regulatory and data-protection requirements in coordination with the relevant control functions.</p></li><li><p>Maintain project governance artefacts: sign-offs, decision logs, and audit-ready project documentation.</p></li></ul><p><u>Stakeholder & Client Coordination</u></p><ul><li><p>Serve as the interface between project teams and business stakeholders.</p></li><li><p>Coordinate clients and integration partners on project deliverables: onboarding to the project, milestone and deliverable tracking, and project-level escalations.</p></li><li><p>Prepare and deliver clear, decision-oriented project status reporting to executive management on schedule.</p></li><li><p>Negotiate priorities and resolve conflicts across cross-functional teams while protecting delivery commitments.</p></li></ul><p><u>Agile Delivery & Go-Live Coordination</u></p><ul><li><p>Drive Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) and hybrid delivery models where appropriate.</p></li><li><p>Track dependencies as inputs to the project plan, coordinating closely with the teams that own them.</p></li></ul><p><u>Documentation, Handover & Continuous Improvement</u></p><ul><li><p>Ensure project documentation is complete.</p></li><li><p>Complete formal handover to the accountable owners at closure; capture and socialise lessons learned.</p></li><li><p>Feed improvements back into delivery standards, templates, and playbooks, and contribute to maturing PMO practices, tooling, and reporting.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><u>Technical Knowledge</u></p><ul><li><p>Delivery methods: Software Development Lifecycle (SDLC).</p></li><li><p>Architecture & integration: APIs (REST/SOAP), microservices, message queues, and relational/NoSQL databases.</p></li><li><p>Infrastructure & security: Networking fundamentals, information security principles, business continuity and disaster recovery.</p></li><li><p>Service management: ITIL-aligned change, release, and incident management practices.</p></li><li><p>Tooling: Jira, Confluence, MS Project or equivalent planning tools, and collaboration platforms.</p></li></ul><p><u>Must have</u></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</p></li><li><p>4-6 years of progressive experience managing technology projects of increasing scale and complexity.</p></li><li><p>Demonstrated success delivering enterprise software implementations and cross-functional programs end to end.</p></li><li><p>Experience delivering within established ITSM and change-management environments.</p></li><li><p>Hands-on experience managing vendors and integration partners on project deliverables and working with Agile delivery teams.</p></li></ul><p>Nice to have</p><ul><li><p>Experience in fintech, banking, payments, or financial services, including exposure to regulated go-lives and compliance-driven delivery.</p></li><li><p>Experience delivering across multiple markets or geographies.</p></li></ul><p><u>Preferred Certifications</u></p><ul><li><p>PMP (Project Management Professional)</p></li><li><p>PRINCE2 Practitioner</p></li><li><p>Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)</p></li><li><p>PMI-ACP (Agile Certified Practitioner)</p></li><li><p>ITIL Foundation</p></li><li><p>SAFe Agilist</p></li></ul>
<p>The NOC Operator – L1 serves as the first line of monitoring and operational support, ensuring the continuous 24×7 observation of the organization’s IT systems, applications, servers, and network infrastructure.</p><p>The role is responsible for identifying and acknowledging alerts, performing initial troubleshooting based on approved SOPs and runbooks, accurately recording incidents, and escalating unresolved issues to the NOC Shift Lead or L2 support team within the defined SLA.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Continuously monitor infrastructure, network, server, and application dashboards, alerts, events, and system logs.</p></li><li><p>Acknowledge alarms and system-generated alerts within the defined response time.</p></li><li><p>Perform initial incident assessment, categorization, prioritization, and troubleshooting in accordance with established SOPs and runbooks.</p></li><li><p>Resolve basic incidents at the first level wherever possible.</p></li><li><p>Escalate unresolved, critical, or recurring incidents to the NOC Shift Lead, L2 support team, or relevant technical team.</p></li><li><p>Create and maintain incident tickets in the ITSM system with complete and accurate information.</p></li><li><p>Record troubleshooting actions, observations, escalation details, and resolution updates in each incident ticket.</p></li><li><p>Track open incidents and follow up with the relevant support teams until closure.</p></li><li><p>Communicate incident updates and operational information clearly during shift handovers.</p></li><li><p>Support the preparation of shift reports, incident summaries, and operational updates.</p></li><li><p>Adhere to incident management procedures, escalation matrices, SLAs, and organizational policies.</p></li><li><p>Work effectively in a 24×7 rotational shift environment, including weekends and public holidays.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>1–3 years of experience in IT operations, helpdesk support, service desk operations, or NOC monitoring.</p></li><li><p>Practical exposure to enterprise infrastructure, network, server, or application monitoring tools.</p></li><li><p>Experience using ITSM or ticketing platforms such as ServiceNow, BMC, ManageEngine, or similar tools.</p></li><li><p>Previous experience working in a 24×7 operational environment would be preferred.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, WAN, and VPN.</p></li><li><p>Basic knowledge of Windows and/or Linux server environments.</p></li><li><p>Ability to understand monitoring dashboards, system alerts, logs, and performance indicators.</p></li><li><p>Familiarity with incident management, escalation procedures, and SLA-based support.</p></li><li><p>Ability to follow technical SOPs, troubleshooting guides, and operational runbooks.</p></li><li><p>Basic understanding of IT infrastructure, applications, and service availability.</p></li></ul><p><strong>Behavioural and Communication Skills</strong></p><ul><li><p>Good analytical and initial troubleshooting abilities.</p></li><li><p>Strong attention to detail and accuracy in incident documentation.</p></li><li><p>Ability to remain calm and respond appropriately during critical incidents.</p></li><li><p>Good verbal and written communication skills.</p></li><li><p>Strong teamwork and coordination abilities.</p></li><li><p>Willingness to work in rotational shifts within a 24×7 NOC environment.</p></li><li><p>Arabic-language business proficiency is mandatory.</p></li></ul><p><strong>Education</strong></p><ul><li><p>Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline is preferred.</p></li></ul><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL 4 Foundation.</p></li><li><p>CompTIA Network+.</p></li><li><p>Microsoft Azure Fundamentals (AZ-900).</p></li><li><p>Other relevant entry-level networking, infrastructure, or cloud certifications would be an advantage.</p></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><p><strong>The Role:</strong></p><br><p>We are looking for a motivated and passionate individual to join our dynamic team. In this role, you will oversee the performance of the client relations team, implement global sales strategies while adapting them to regional markets, and identify new opportunities for growth. This position focuses on lead generation, client activation, retention, and ensuring that the client relations team operates effectively to meet organizational goals. The ideal candidate will act as a strategic thinker and performance-driven leader, bridging the gap between high-level goals and day-to-day operations.</p><br><p><strong>The main responsibilities of the position include:</strong></p><ul><li><p>Support the implementation of the market penetration and expansion strategy to generate high-quality leads.</p></li><li><p>Ensure smooth onboarding to convert leads into active clients and build strong relationships with existing and potential clients.</p></li><li><p>Identifies, evaluates and suggests new business development opportunities and actions.</p></li><li><p>Test new approaches for lead generation, activation, and retention, and scale successful strategies.</p></li><li><p>Prepare reports on business performance, market analysis and client feedback.</p></li><li><p>Motivate and train the client relations team to achieve targets and improve client outcomes.</p></li><li><p>Monitor performance metrics, provide feedback, and adjust strategies for improvement.</p></li><li><p>Conduct training on lead nurturing, activation, and retention techniques.</p></li><li><p>Set clear goals, offer ongoing support, and recognize team achievements.</p></li><li><p>Ensure consistent growth on business and team performance, attend industry events, trade shows and networking meetings to build professional relationships.</p></li><li><p>Work closely with marketing, product, and operations teams to align efforts and share insights.</p></li><li><p>Act as the liaison between global leadership and local teams to ensure consistent messaging.</p></li><li><p>Stay updated on industry trends and client preferences to refine approaches, analyse market trends and competitors’ activities to identify growth areas, and localize global sales strategies for regional markets.</p><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><p><strong>Main requirements:</strong></p><ul><li><p>Degree in any business-related field.</p></li><li><p>At least 3 years of experience in a similar position (i.e. sales, business development, etc.) including team management experience.</p></li><li><p>Experience within the financial services industry will be considered an advantage.</p></li><li><p>Fluency in Russian and English with excellent verbal and written communication skills. Fluency in Uzbek is a plus.</p></li><li><p>Dynamic, innovative, and target oriented.</p></li><li><p>Outstanding communication and interpersonal skills.</p></li><li><p>Reliable, with integrity of character and strong business acumen.</p></li><li><p>Strong understanding of market dynamics and customer needs.</p></li><li><p>Very good people management and strategic thinking skills.</p></li><li><p>Goal oriented with a focus on result.</p></li><li><p>Very good computer literacy. </p></li></ul><p><strong>Benefit from:</strong></p><ul><li><p>Attractive remuneration package plus performance related reward</p></li><li><p>Intellectually stimulating work environment</p></li><li><p>Continuous personal development and international training opportunities</p></li></ul><p><strong>The Hiring Experience: What Awaits You</strong></p><ul><li><p>Let’s Connect – Intro Chat with Talent Acquisition</p></li><li><p>Deep Dive – First Interview with Your Future Team</p></li><li><p>Bring It to Life – Role-Specific Take-Home Task</p></li><li><p>Final Connection – Final Interview</p></li></ul><p><strong>All applications will be treated with strict confidentiality!</strong></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Identify AI opportunities across products, software development, QA, DevOps, support, sales, finance, HR, and operations.</li><li>Establish responsible AI practices covering security, privacy, compliance, explainability, auditability, and human oversight.</li><li>Present AI adoption progress, effectiveness and risks to executive leadership.</li><li>Lead AI research, experimentation, prototyping, proof-of-concepts, and MVP development.</li><li>Evaluate emerging AI technologies, LLMs, frameworks, tools, platforms, and cloud AI services.</li><li>Build reusable AI components, prompt libraries, knowledge bases, automation templates, and internal accelerators.</li><li>Convert R&D outcomes into production-ready product features, internal tools, or strategic business capabilities.</li><li>Act as the company’s AI champion and drive AI adoption across all departments.</li><li>Conduct awareness sessions, training programs, workshops, and use-case discovery sessions.</li><li>Help teams use AI to improve productivity, documentation, development, testing, support, analysis, and decision-making.</li><li>Create internal AI usage guidelines, prompt engineering guides, best practices, and safe-use policies.</li><li>Track adoption, productivity gains, quality improvements, and process efficiencies.</li><li>Lead the design and implementation of AI-powered features within the company’s products.</li><li>Build and deploy Agentic workflows, copilots, chatbots, intelligent assistants, smart search, document intelligence, analytics, and automation features.</li><li>Work with product, architecture, development, QA, DevOps, and business teams to deliver secure, scalable, and reliable AI solutions.</li><li>Design AI solution architectures using LLMs, RAG pipelines, vector databases, APIs, orchestration frameworks, cloud services, and monitoring tools.</li><li>Support AI-related product demos, client presentations, proposals, and solution positioning.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Master’s degree in AI, Data Science, Computer Science, Business Analytics, or Technology Management is preferred.</li><li>Certifications in AI, cloud platforms, data science, enterprise architecture, project management, or agile delivery are an advantage.</li><li>Strong knowledge of AI, machine learning, deep learning, Generative AI, NLP, LLMs, analytics, and automation.</li><li>Hands-on experience with platforms and models such as OpenAI, Azure OpenAI, Anthropic Claude, Google Gemini, Meta Llama, Mistral, or similar.</li><li>Experience with Agentic AI, RAG, vector databases, embeddings, semantic search, AI copilots, chatbots, and workflow automation.</li><li>Familiarity with frameworks such as LangChain, LlamaIndex, Semantic Kernel, AutoGen, CrewAI, LangGraph, or equivalent tools.</li><li>Strong programming and engineering experience, preferably in Python and modern API/microservices-based architectures.</li><li>Knowledge of cloud platforms such as Azure, AWS, or Google Cloud.</li><li>Understanding of MLOps, LLMOps, CI/CD, monitoring, evaluation, model governance, and production deployment.</li><li>Strong awareness of data privacy, cybersecurity, prompt injection risks, data leakage prevention, and responsible AI practices.</li><li>Excellent leadership, communication, stakeholder management, problem-solving, and strategic planning skills.</li><li>Experience in product-based software companies, SaaS, fintech, banking technology, capital markets technology, enterprise software, or regulated industries is preferred.</li><li>Experience integrating AI into enterprise products, internal workflows, or customer-facing platforms is highly desirable.</li><li>Capable of turning AI from a concept into secure, scalable, practical, and tangible solutions.</li></ul><p></p></section>
<p>KOTRA Dubai helps UAE-based Korean clients for recruitment.
KOTRA Dubai DOESN'T ACCEPT TELEPHONE INQUIRIES.
KOTRA Dubai has NO RESPONSIBILITY for the contract between the company below and the applicants.
Company Name: SoluM MEA FZCO
Company Location: BCA1 416, Dubai CommerCity, 11, 17th Street, Umm Ramool Dubai, UAE
Company Introduction:
SOLUM, a spin-off from Samsung Electro-Mechanics in 2015, builds on over 50 years of technological heritage to lead the global market inelectronic components and smart solutions.
Originally focused on power modules, tuners, and ESLs, SOLUM is evolving from a product-centric to a solution- and platform-driven business, delivering integrated systems that enhance operational efficiency, reduce energy consumption, and increase customer revenue.
With continued investment in eco-friendly energy, healthcare, and digital innovation—including ESL, power, and signage solutions—SOLUM is committed to its vision of becoming the Global No.1 Solution Provider, shaping a smarter and more sustainable future through technology.
Job Description: Application Engineer
Key Responsibilities:
• Provide production support, troubleshooting, and maintenance, ensuring seamless operations.
• Resolve issues promptly by following Standard Operating Procedures.
• Handle mission-critical tasks within the production environment.
• Collaborate with L3 engineering teams to address incidents and defects effectively.
• Develop and maintain SQL and script monitors to enhance monitoring capabilities.
• Conduct root cause analysis for defects reported by partners and customers.
• Offer application support in both SaaS (Software as a Service) and On-Premise environments.
• Available to work during nights and weekends to ensure continuous support and service availability.</p><p>Requirements:
• Language: [Required] English / [Preferred] Korean, Arabic
• Bachelor's degree, preferably Computer Science degree, and minimum 3 years prior experience in a Production Support role.
• Experience with Windows and Linux Administration
• Experience with Unix commands and basic scripting (Shell, Python).
• TCP/IP Network troubleshooting and support, including DNS, DHCP & HTTP protocols.
• Taking thread dumps, analyzing them for potential issues
• Microsoft Azure or Google Cloud Platform experience
• Understanding of cloud computing concepts and technologies
• Strong knowledge on SQL/NoSQL (writing query, Joins, View, query explain etc) - Execute, debug and test SQL programs
• Knowledge on Grafana, Kibana or any equivalent Monitoring tool (AppD, Splunk)
• Strong knowledge on Tomcat stack (Apache, https, SSL )
• Good working experience with Java, Microservices.
• Familiarity with the Docker/Kubernetes container for microservice implementation
• Knowledge of Git, RPM, Rancher , docker hub
• Previous experience in a customer facing role, including excellent written and oral communications skill
Working Conditions:
- Expected Date of Recruitment: ASAP(Negotiable)
- Salary: Salary depending on experience and skills
- Term of the Contract: 2 years (can be extended)
- Working Hours: 5 Days (8 hours a day)
- Annual leaves: as per UAE Labor law
- Severance payment: as per UAE Labor law
- Insurance: Support
- Visa: Support
- Flight fee to home country: Not Support
- Accompanying Family: Support(insurance for the accompanying family)
- Support for telecommunications expenses, business trip expenses, etc</p>
<p><strong>Job Purpose: </strong></p><p>Responsible for monitoring, maintaining, and supporting Building Management Systems (BMS) that control HVAC, electrical, lighting, fire alarm, water, and utility systems. The position ensures system reliability, operational efficiency, and compliance with safety and maintenance standards through effective preventive and corrective maintenance activities. Working closely with Facilities teams and contractors, the role supports uninterrupted building operations and continuous performance improvement. </p><p>How you will make an impact (Key responsibilities): </p><p><strong>1. BMS Operations & System Monitoring </strong></p><ul><li> Monitor and operate Building Management System platforms to ensure optimal performance of building services and equipment. </li><li> Adjust system parameters and controls to maintain efficient operation of HVAC, lighting, electrical, and plumbing systems. </li><li> Monitor alarms, system events, and performance trends, ensuring timely response to abnormalities. </li><li> Conduct routine inspections of field devices, control panels, sensors, actuators, and associated equipment. </li><li> Ensure BMS-controlled systems operate in accordance with operational and energy efficiency requirements.</li></ul><p> <strong>2. Maintenance, Troubleshooting & Technical Support</strong></p><ul><li> Perform installation, maintenance, troubleshooting, and repair of BMS controllers, sensors, actuators, and networking devices.</li><li> Diagnose system faults and carry out corrective maintenance to restore equipment performance. </li><li> Support testing, commissioning, and modification of BMS systems and related building services.</li><li> Respond promptly to service requests, breakdowns, and emergency maintenance requirements. </li><li><p> Provide technical assistance and operational guidance to building users and facilities personnel when required. </p><p> </p></li></ul><p><strong>3. Compliance, Safety & Reliability </strong></p><ul><li>Ensure compliance with company procedures, maintenance standards, and health and safety requirements. </li><li>Participate in emergency response activities and on-call duties as required.</li><li> Identify potential equipment failures and recommend corrective actions to improve reliability.</li><li> Support the efficient operation of HVAC, electrical, fire alarm, and plumbing systems through proactive maintenance practices. </li><li><p> Maintain a safe and clean working environment and report hazards or unsafe conditions immediately. </p><p> </p></li></ul><p><strong>4. Documentation, Reporting & Continuous Improvement</strong></p><ul><li> Maintain accurate records of maintenance activities, inspections, repairs, and system modifications.</li><li> Prepare fault reports, service records, and maintenance documentation as required. </li><li> Track recurring system issues and recommend improvements to enhance performance and efficiency. </li><li> Maintain BMS drawings, control schematics, manuals, and technical documentation. </li><li>Support initiatives aimed at improving system reliability, energy efficiency, and overall building performance.</li></ul><p> <strong>Qualifications & Skills</strong></p><ul><li> Diploma in Electro-Mechanical, HVAC, Electrical Engineering, or a related field. </li><li> 1-4 years of experience in Facilities Management, Building Maintenance, or BMS Operations.</li><li> Experience with HVAC systems, electrical controls, motors, fire alarm systems, and building automation systems.</li><li> Strong knowledge of BMS operations, building services, and preventive and corrective maintenance practices. </li><li> Familiarity with automation protocols such as BACnet, Modbus, or similar systems is preferred.</li><li> Ability to read and interpret technical drawings, electrical schematics, and control diagrams. </li><li> Strong troubleshooting and fault-diagnosis skills for automation and control systems. </li><li>Proficiency in computer applications, BMS software, and maintenance reporting tools. </li><li> Good communication, coordination, and customer service skills.</li></ul>
<p>Job Purpose The System Administrator is responsible for the day-to-day administration, monitoring, maintenance, security, and optimization of DRE Group's IT infrastructure, cloud services, end-user computing environment, and enterprise platforms — ensuring the availability, performance, security, and compliance of systems that support business operations. The role supports Microsoft 365, Entra ID, Intune, Microsoft Defender, servers, networks, cybersecurity controls, backups, endpoints, and business applications, and provides Level 2/3 technical support through the IT Service Desk. </p><br><ul><li><p> Infrastructure & Servers — Administer Windows Server infrastructure – MS Azure cloud & local, Entra ID/Active Directory, Group Policy, DNS/DHCP, and file services; monitor performance and capacity, and manage patching, upgrades, and documentation.</p></li><li><p>Microsoft 365 — Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), manage mailboxes and access requests, and support governance, security, and data retention controls.</p></li><li><p>Identity & Access Management — Manage the user lifecycle (onboarding, transfers, offboarding) and administer Entra ID, MFA, Conditional Access, SSO, and privileged/segregated access.</p></li><li><p>Endpoint & Device Management — Manage endpoints (laptops, desktops, mobile devices, printers, meeting-room systems) via Microsoft Intune, maintaining compliance, security posture, and hardware lifecycle.</p></li><li><p>Cybersecurity Operations — Administer Microsoft Defender/Halcyon/Mimecast/other systems related, triage alerts, remediate vulnerabilities, support incident response, and contribute to compliance reporting.</p></li><li><p>Network Administration — Support LAN, WAN, Wi-Fi, VPN, and firewalls; monitor connectivity and performance, and coordinate with ISPs, telecom vendors, and implementation partners.</p></li><li><p>Backup, DR & Continuity — Administer backup platforms, remediate failures, run restoration/DR tests, and maintain retention and continuity documentation.</p></li><li><p>Enterprise Application Support — Provide infrastructure and access support for SAP S/4HANA, SAP Ariba, SAP SuccessFactors, Yardi, Salesforce, Power BI, and SharePoint-based solutions.</p></li><li><p>IT Service Management & Projects — Resolve incidents and requests via ManageEngine ServiceDesk within SLA, drive root-cause analysis, maintain SOPs/knowledge articles, and support IT and digital transformation projects (including after-hours support when required).</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>● Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline.
● Additional certifications on Cloud Infra & Security management are preferred.
● 5–8 years of system administration experience in a corporate IT environment, including 3+ years administering Microsoft 365 and cloud-based infrastructure.
● Experience supporting enterprise environments with multiple business applications and distributed users.
● Experience in real estate, construction, property management, retail, hospitality, or corporate group environments is preferred.
</p><p>Technical Skills
● Core Infrastructure: Windows Server, Active Directory, DNS/DHCP, file services, virtualization, storage, patching, and monitoring.
● Cloud & Collaboration: Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, and Power Platform.
● Security: Microsoft Defender, MFA, Conditional Access, endpoint protection, vulnerability remediation, and security hardening.
● Networking: TCP/IP, VLANs, VPN, firewall support, Wi-Fi, and LAN/WAN troubleshooting.
● Operations: ManageEngine ServiceDesk, ITIL-aligned service management, SLA tracking, and root-cause analysis.
● Preferred Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator, Microsoft Security Administrator, ITIL Foundation, CompTIA Security+/Network+ (all preferred, not required).
● Scripting & Automation: PowerShell scripting for administration, reporting, and automation.
● Preferred Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator, Microsoft Security Administrator, ITIL Foundation, CompTIA Security+/Network+ (all preferred, not required).
</p>
<br><p><strong>Job Summary</strong>
The Maintenance Engineer will be responsible for the daily operation and maintenance of SenseTime Image Service systems across multiple theme parks and attractions in the UAE. The role includes preventive maintenance, troubleshooting, incident response, hardware replacement, and supporting the installation and commissioning of new projects.
The engineer will work closely with the project delivery team, software engineers, and customer representatives to ensure stable system operation and achieve the agreed service level (SLA).
</p><p><strong>Key Responsibilities</strong></p><br><p><strong><u>Daily Operation & Maintenance</u></strong></p><ul><li><p>Perform daily inspection of all deployed Image Service systems.</p></li><li><p>Carry out preventive maintenance according to the maintenance schedule.</p></li><li><p>Monitor the health status of cameras, servers, printers, POS terminals and other field devices.</p></li><li><p>Ensure all systems operate within the required SLA.</p></li></ul><br><p><strong><u>Incident Response</u></strong></p><ul><li><p>Respond to hardware and software incidents in a timely manner.</p></li><li><p>Diagnose and resolve issues related to cameras, industrial PCs, printers, networking and peripheral devices.</p></li><li><p>Perform equipment replacement and on-site troubleshooting.</p></li><li><p>Escalate issues to the development or engineering team when required.</p></li></ul><br><p><strong><u>Installation & Deployment Support</u></strong></p><ul><li><p>Support hardware installation and system deployment for new projects.</p></li><li><p>Install and configure cameras, industrial computers, printers and related equipment.</p></li><li><p>Assist with system commissioning, testing and acceptance.</p></li><li><p>Verify power, network and infrastructure readiness before deployment.</p></li></ul><br><p><strong><u>Preventive Maintenance</u></strong></p><ul><li><p>Perform scheduled preventive maintenance on all deployed equipment.</p></li><li><p>Clean and inspect cameras, enclosures and peripheral devices.</p></li><li><p>Verify system software and hardware status.</p></li><li><p>Maintain maintenance records and inspection reports.</p></li></ul><br><p><strong><u>Spare Parts & Documentation</u></strong></p><ul><li><p>Manage spare parts inventory.</p></li><li><p>Record maintenance activities and incident reports.</p></li><li><p>Update SOPs and technical documentation when required.</p></li><li><p>Maintain accurate maintenance logs.</p></li></ul><br><p><strong><u>Customer Support</u></strong></p><ul><li><p>Coordinate with customer operation teams during maintenance activities.</p></li><li><p>Provide on-site technical support when required.</p></li><li><p>Communicate maintenance progress and issue status to project stakeholders.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><p><strong><u>Qualifications</u></strong></p><p>Bachelor's Degree or Diploma in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology or related disciplines.</p><br><p><strong><u>Experience</u></strong></p><ul><li><p>Minimum 3 years of experience in field maintenance, technical support or system maintenance.</p></li><li><p>Experience in Theme Park, CCTV, Camera Systems, IT Field Support, Industrial Equipment, Smart Devices or Security Systems is preferred.</p></li></ul><br><p><strong><u>Technical Skills</u></strong></p><ul><li><p>Windows operating system</p></li><li><p>Basic Linux (preferred)</p></li><li><p>TCP/IP networking and IP configuration</p></li><li><p>Hardware troubleshooting</p></li><li><p>Camera systems</p></li><li><p>Industrial PCs</p></li><li><p>Printers and POS terminals</p></li><li><p>Basic electrical and cabling work</p></li><li><p>Preventive maintenance</p></li><li><p>Fault diagnosis and troubleshooting</p></li></ul><br><p><strong><u>Soft Skills</u></strong></p><ul><li><p>Strong problem-solving skills.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Customer-oriented mindset.</p></li><li><p>Ability to work independently.</p></li><li><p>Ability to work under pressure during critical incidents.</p></li><li><p>Willingness to travel between customer sites when required.</p></li></ul><br><p><strong><u>Preferred Qualifications</u></strong></p><ul><li><p>UAE Driving License.</p></li><li><p>Experience working in theme parks, attractions or entertainment venues.</p></li><li><p>Experience supporting AI camera systems, imaging systems or smart devices.</p></li><li><p>Experience with CCTV systems (Hikvision, Dahua or similar).</p></li><li><p>Basic understanding of networking equipment such as switches and routers.</p></li></ul><br><p><strong><u>Working Conditions</u></strong></p><ul><li><p>On-site support across Yas Island and Dubai attractions.</p></li><li><p>Weekend, public holiday or emergency support may be required based on operational needs.</p></li><li><p>Participation in new project installation, commissioning and system upgrades when required.</p></li></ul><br><p><strong><u>Key Performance Indicators (KPIs)</u></strong></p><ul><li><p>SLA compliance</p></li><li><p>Incident response time</p></li><li><p>System uptime</p></li><li><p>Preventive maintenance completion rate</p></li><li><p>First-time issue resolution rate</p></li><li><p>Customer satisfaction</p></li><li><p>Maintenance documentation quality</p></li></ul>
<ul><li><p><strong><br>Correspondence and Documentation</strong></p><ul><li><p>Composes and types routine letters, memoranda, reports, minutes of meetings, scientific or technical material, numerical data, charts and forms as required by the team</p></li><li><p>Sorts, opens, and distributes incoming mail to staff; associates incoming correspondence with files or related materials needed for meetings, correspondence, and reports. Reads incoming correspondence and reports, screening those items that can be handled personally, and forwarding the rest to relevant team member</p></li><li><p>Assists in the preparation of budgets and financial reports; prepares and monitors timekeeping and other personnel records</p></li><li><p>Assists in creating and revising forms; proposes procedures, formats, and standards for office correspondence</p></li><li><p>Reviews and evaluates applications, petitions, contracts, or other documents to determine if prescribed requirements are met for acceptance or approval.</p></li></ul><br><p><strong>Visitors and Incoming Calls</strong></p><p>Receives and screens visitors and telephone calls, takes messages, schedules appointments for the team and provides information to callers requiring knowledge of agency's operation, and the interpretation and application of policies and procedures.</p><br><p><strong>Meetings</strong></p><ul><li><p>Makes scheduling commitments for the team for meetings, conferences and speeches and assembles related necessary materials</p></li><li><p>Schedules and arranges meetings and conferences for the team and notifies interested parties; makes travel reservations as needed</p></li><li><p>Takes minutes or recordings of meetings for distribution to meeting participants.</p></li></ul><p><strong>Proofreading and Editing</strong></p><p>Proofreads and corrects prepared materials for correct grammar, format, completeness, and content.</p><p><strong>Information Recording and Archiving</strong></p><ul><li><p>Establishes and maintains office files, logs, indexes, control records, or other information concerning the work under the supervisor's control</p></li><li><p>Enters, retrieves, updates, verifies, and deletes information from electronic files.</p></li><li><p>Locates and reviews pertinent information from files, documents, newspapers, and other sources; and prepares a summary of content for professional(s) and/or management staff.</p></li></ul><p><strong>Office Supplies</strong></p><p>Determines needs and orders office supplies, equipment, repair and maintenance services through agency channels in order to ensure that inventory stocks meet demand.</p><p><strong>Allocation of Work</strong></p><p>Serves as liaison between management and staff by overseeing the work of office support staff in the unit, transmitting information, explaining appropriate work instructions, and following up on assignments.</p><p><strong>Operational Efficiency</strong></p><p>Assists in the study of office operations and services and provides recommendations for improving efficiency and economy of operations; makes recommendations regarding the purchase of office equipment.</p><p><strong>Safety, Quality & Environment</strong></p><p>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.</p><p><strong>Operational Efficiency</strong></p><p>Assists in the study of office operations and services and provides recommendations for improving efficiency and economy of operations; makes recommendations regarding the purchase of office equipment.</p><p><strong>Related Assignments</strong></p><p>Performs other related duties or assignments as directed.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Minimum Qualifications: </strong></p><p>High School Completion</p><p><strong>Minimum Experience:</strong></p><p>Four years of administrative support experience including two years equivalent to experienced administrative support work or equivalent to a Secretary Level 2</p><br><p><strong>Skills:</strong></p><ul><li><p>Knowledge of office practices, procedures, and computer software programs</p></li><li><p>Knowledge of correct English usage and grammar</p></li><li><p>Knowledge of the organization and composition of letters, minutes, reports, charts, and spreadsheets</p></li></ul></li></ul>
<p>We are currently seeking energetic, customer-focused, and service-oriented <strong>Customer Service Attendants</strong> to join a leading Parks & Leisure destination in the UAE.
</p><p>The ideal candidate will have a strong hospitality or customer service background and a passion for delivering exceptional guest experiences. Candidates with experience in theme parks, hotels, resorts, entertainment venues, tourism, or customer-facing service environments will be highly preferred.</p><br><p>The Customer Service Attendant is responsible for providing exceptional customer service to visitors and guests throughout the park, assisting with enquiries, ticketing support, attraction information, guest concerns, and ensuring a safe, enjoyable, and memorable experience for all visitors.
</p><p>If you enjoy interacting with guests, resolving enquiries, and creating memorable visitor experiences, we invite you to apply.</p><br><p><strong><u>Guest Experience & Customer Service</u></strong></p><br><ul><li><p>Welcome guests and provide a friendly and professional first impression.</p></li><li><p>Assist visitors with enquiries regarding attractions, events, facilities, directions, and services.</p></li><li><p>Deliver exceptional customer service at all times.</p></li><li><p>Proactively engage with guests to enhance their overall experience.</p></li><li><p>Support guests with special requests and accessibility requirements.</p><br></li></ul><p><strong><u>Information & Assistance</u></strong></p><ul><li><p>Provide accurate information regarding park operating hours, events, promotions, and attractions.</p></li><li><p>Guide guests to various attractions, facilities, restaurants, and amenities.</p></li><li><p>Assist with lost and found enquiries and guest concerns.</p></li><li><p>Support visitors during peak periods and special events.</p><br></li></ul><p><strong><u>Complaint Handling & Service Recovery</u></strong></p><ul><li><p>Address guest complaints and service issues professionally.</p></li><li><p>Escalate complex issues to supervisors when required.</p></li><li><p>Maintain a positive and solution-oriented approach when handling concerns.</p></li><li><p>Ensure guest satisfaction through effective issue resolution.</p><br></li></ul><p><strong><u>Ticketing & Reservation Support</u></strong></p><ul><li><p>Assist guests with ticket validation, bookings, reservations, and membership enquiries.</p></li><li><p>Provide information on packages, promotions, and special events.</p></li><li><p>Support admission and guest registration activities when required.</p><br></li></ul><p><strong><u>Operational Support</u></strong></p><ul><li><p>Assist with crowd management and queue line control.</p></li><li><p>Support event operations and guest activities.</p></li><li><p>Coordinate with operations, attractions, security, housekeeping, and maintenance teams.</p></li><li><p>Assist in managing guest flow within the park.</p><br></li></ul><p><strong><u>Health, Safety & Compliance</u></strong></p><ul><li><p>Follow all company HSE policies and procedures.</p></li><li><p>Monitor guest safety and report hazards immediately.</p></li><li><p>Assist during emergency situations and evacuation procedures.</p></li><li><p>Ensure compliance with company policies and service standards.</p><br></li></ul><p><strong><u>Administrative Duties</u></strong></p><ul><li><p>Maintain guest service records and incident reports.</p></li><li><p>Prepare daily operational logs when required.</p></li><li><p>Record customer feedback and suggestions for service improvement.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong></p><ul><li><p>Diploma, Degree or equivalent.</p></li><li><p>Certification in Hospitality, Tourism, Customer Service, or Business Administration is an advantage.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum 1-3 years of experience in Customer Service, Guest Relations, Hospitality, Tourism, Retail, Theme Parks, Entertainment, Hotels, or Leisure Operations.</p></li><li><p>Hospitality and customer-facing experience preferred.</p></li><li><p>UAE experience is an advantage.</p></li></ul><p><strong>Skills & Competencies</strong></p><ul><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong customer service orientation.</p></li><li><p>Ability to handle difficult situations professionally.</p></li><li><p>Positive attitude and professional appearance.</p></li><li><p>Problem-solving and conflict resolution skills.</p></li><li><p>Ability to work in a fast-paced environment.</p></li><li><p>Team player with strong organisational skills.</p></li><li><p>Basic computer and MS Office knowledge.</p></li></ul><p><strong>Preferred Candidates</strong></p><ul><li><p>Experience in Theme Parks, Water Parks, Hotels, Resorts, Entertainment Venues, Airports, or Leisure Attractions.</p></li><li><p>Multilingual candidates (Arabic) will be an added advantage.</p></li><li><p>Immediate joiners preferred.</p></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service</li><li>Accurately receive, inspect, and record incoming shipments using the WMS system, ensuring all items match purchase orders and are free of damage.</li><li>Efficiently pick, pack, and prepare orders for shipment, adhering to strict quality control measures and minimizing errors to maintain customer satisfaction.</li><li>Operate warehouse equipment, such as forklifts and pallet jacks, safely and proficiently to move and store inventory within designated locations.</li><li>Maintain accurate inventory records within the WMS, conducting regular cycle counts and promptly reporting discrepancies to prevent stockouts or overstocking.</li><li>Utilize the WMS to track inventory levels, identify slow-moving items, and optimize warehouse space utilization for improved efficiency.</li><li>Collaborate with other warehouse staff and departments to coordinate workflows, resolve issues, and ensure smooth and timely order fulfillment.</li><li>Follow established safety protocols and maintain a clean and organized work environment to prevent accidents and promote workplace safety.</li><li>Perform data entry tasks within the WMS, including updating product information, entering receiving details, and generating reports.</li><li>Assist with the loading and unloading of trucks, ensuring proper handling of goods and preventing damage during transportation.</li><li>Proactively identify and suggest improvements to warehouse processes and procedures to enhance efficiency, reduce costs, and improve overall performance.</li><li>Schedule and oversee warehouse team, and manage the flow and quality of work to maximize efficiency and minimize overtime</li><li>Meet regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention</li><li>Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent</li><li>High school diploma or equivalent is required; a relevant vocational certificate is a plus.</li><li>Possesses a minimum of 1-2 years of experience in a warehouse environment with WMS experience.</li><li>Familiarity with warehouse operations, including receiving, put-away, picking, packing, and shipping processes.</li><li>Demonstrated proficiency in using warehouse management systems (WMS) and related software.</li><li>Possesses strong computer skills, including data entry, report generation, and basic Microsoft Office proficiency.</li><li>Demonstrates excellent attention to detail, accuracy, and the ability to maintain organized records.</li><li>Exhibits good communication and interpersonal skills, with the ability to collaborate effectively with team members.</li><li>Must be able to work independently and as part of a team, with the ability to prioritize tasks effectively.</li><li>Possesses physical stamina and the ability to lift and move heavy objects (up to 50 lbs) and stand for extended periods.</li><li>Willing to work in a fast-paced environment and adapt to changing priorities while maintaining a positive attitude.</li><li>Three or more years of experience in a warehouse role managing hourly employees</li><li>Proficiency with warehouse procedures and policies</li><li>Excellent problem-solving skills and leadership qualities</li><li>Ability to work collaboratively with all levels of company staff</li><li>Ability to deliver effective feedback, both written and verbal</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Claims Submission & Resubmission Officer is responsible for preparing, submitting, and monitoring medical claims to insurance companies to ensure accurate and timely reimbursement for hospital services.
<strong>Responsibilities
</strong>Managerial
Coordinate with relevant teams to ensure smooth insurance claims processing and workflow efficiency
Support communication between billing, coding, and insurance departments
Technical
Prepare and submit insurance claims for hospital services, ensuring accuracy in coding and patient information
Verify patient insurance eligibility and coverage prior to claim submission
Collaborate with billing and coding teams to ensure claims meet payer requirements
Monitor claim submission status and follow up on pending or unprocessed claims
Respond to insurance provider queries related to claim details
Maintain accurate records of submitted claims and their status updates
Stay updated with insurance policies, regulations, and claim submission protocols
Quality and Safety
Promote and maintain quality standards and support continuous quality improvement initiatives
Comply with safety, infection control, and quality control policies and procedures
Ensure adherence to environmental safety and infection prevention practices
Support clinical audit processes and reporting requirements
Communicate professionally with patients, families, and healthcare staff to obtain or clarify required information
Ensure documentation accuracy and compliance with hospital standards
Continuous Education
Participate in training sessions for staff, doctors, and nurses on equipment handling and related processes
Attend departmental programs, hospital committees, and staff meetings when required
Support orientation and training of new employees
Maintain professional knowledge through lectures, seminars, and online learning
Complete all required licensing, certification, and mandatory training within deadlines
Apply knowledge of relevant sciences such as anatomy, physiology, and related technical fields
Occupational Safety and Health (OSH)
Comply with all OSH and infection control policies, standards, and procedures
Report OSH hazards, incidents, near misses, and assist in risk assessments
Participate in OSH and infection control training, drills, and awareness programs
Follow safe working procedures and use appropriate personal protective equipment (PPE)
Adhere to emergency and evacuation procedures
Ensure proper waste management practices (reduce, reuse, recycle)
Participate in OSH audits and inspections to maintain standards
Prevention and Control of Infection (PCI)
Adhere to NMC PCI Policy and Strategy at all times
Maintain strict hand hygiene practices, including the 5 moments of hand hygiene
Follow “bare below the elbows” and environmental cleanliness standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor’s degree in Healthcare Administration, Nursing, Paramedical, or a related field
Knowledge of medical coding, billing processes, and insurance claim management
Proficiency in hospital management systems and claims submission software
Strong organizational skills with excellent attention to detail
Excellent communication and problem-solving abilities
Experience
Relevant experience in healthcare administration, insurance claims, billing, or related functions (as applicable to role requirements)
Specialist Certification
Required: NA
Desired: NA
Additional Requirements
Self-motivated and able to work under pressure
Fluent spoken and written English (Arabic is advantageous but not mandatory)
Supportive, caring, and professional disposition
Strong adaptability and time management skills
Confidence in handling stressful situations
Strong IT competencies and computer literacy</p><p></p></section>
Job Title: Planning Engineer - UAE National only Sector: Rail / Metro – Communications & Control Systems Location: Dubai, United Arab Emirates Department: Bid & Project Management Job Summary<br><br>The Planning Engineer is responsible for planning and scheduling activities for assigned bids, projects, or programs against an approved baseline (Performance Measurement Baseline – PMB). The role ensures effective monitoring and control of tasks, deliverables, schedule risks, workload, and costs.<br><br>The Planning Engineer must have strong expertise in project management structures and baselines (WBS, OBS, RAM, WPDDs, PMB), scheduling techniques (PERT, Critical Path), and Schedule Risk Analysis (SRA). The role also supports claims-related activities including Extension of Time (EOT) and delay analysis, and performs basic Earned Value tracking and variance analysis to support corrective actions.<br><br>Key Responsibilities<br><br>Develop the contract programme using contract documents, WBS structures, cost and resource loading, and relevant project inputs. Support portfolio management activities (project requests and resource capacity planning). Support feasibility and strategic planning to establish milestones across pre- and post-construction phases (procurement, design, tender). Prepare resource plans using productivity rates. Prepare operational schedules and monitor project progress based on site conditions. Produce and monitor daily/weekly/monthly planning reports and KPIs. Report progress and critical planning issues to project management and propose mitigation actions for expected delays. Prepare delay analysis with the Commercial team to support Extension of Time (EOT) and claims. Follow up delays and support preparation of formal correspondence to reserve contractual rights for claims. Coordinate with client and consultant to avoid delays during project execution. Ensure quality and approval of project controls procedures, schedules, cost reports, and reporting deliverables. Prepare the Project Controls Plan and support development of project controls procedures. Lead/support risk management activities; consolidate risk analysis and monitor updates. Coordinate with Finance for target sales, budget tracking, and invoicing. Support contract reviews through collection and analysis of project performance data (schedule, cost, and resource needs).<br><br>Experience<br><br>Minimum 4 years of experience in project management. Minimum 6 years of experience in Communications and Control Systems projects (international exposure preferred). Technical experience in metro/railway systems, including communications & control, security, passenger information and comfort systems. Proven ability to manage customers/stakeholders in complex, multicultural environments across multi-disciplinary technical areas. Strong leadership skills and ability to manage teams/resources without direct reporting lines.<br><br>Education & Certifications<br><br>University Degree in Engineering (Electronic / Telecommunication / Computer Engineering). Professional certificates in Planning & Scheduling (preferred).<br><br>Technical Skills<br><br>Strong working knowledge of Primavera P6. Advanced MS Office skills (Word, Excel, Power Point). Strong understanding of scheduling concepts including Critical Path and schedule acceleration principles. Basic Earned Value tracking and variance analysis (cost and schedule).<br><br>Soft Skills<br><br>Strong organizational skills and attention to detail. Excellent communication and coordination skills. Proactive, solution-oriented mindset. Able to work effectively with one or multiple teams.<br><br>Health, Safety & Environment (HSE)<br><br>Ensure personal safety and the safety of others. Comply with local HSE laws and company HSE requirements. Use PPE and safety equipment as required. Promote environmental responsibility (waste reduction, recycling, energy/water conservation). Stop work and report immediately if any activity may impact health and safety.<br><br>SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.
Job Code: JPC - 6104<br><br>Job Title: AI & Digital Experience Analyst<br><br>Job Location: Abu Dhabi<br><br>Contract: 12 Months<br><br>Job Summary<br><br>The AI & Digital Experience Analyst serves as the execution and innovation engine for the Technology Operations division. Reporting directly to the Associate Director of Technology Operations, this role focuses on translating high-level AI architectures into functional prototypes, driving enterprise-wide AI adoption, including Microsoft Copilot, and measuring the operational impact of the Technology Operations division.<br><br>The role acts as the in-house Copilot Expert, responsible for enabling and coaching end users to build their own agents in Microsoft Copilot Studio, including advanced, multi-step agents that connect to enterprise data and automate business workflows.<br><br>The Analyst bridges the gap between technical AI development and end-user experience, ensuring that Technology Services is positioned as a proactive, value-driving partner to the business.<br><br>Core Accountabilities<br><br>AI Prototyping & Execution: Act as the primary builder for internal AI agents and automation tools, transforming architectural designs and logic workflows provided by Tech Ops leadership into testable, functional models. Copilot Studio Expertise: Serve as the subject-matter expert for Microsoft Copilot Studio, helping end users design, build, and publish their own agents, from simple question-and-answer bots to advanced agents with custom topics, actions, connectors, knowledge sources, and orchestration. Enterprise AI Adoption: Lead user campaigns and training programs across the organization to drive adoption of digital workplace tools, specifically spearheading Microsoft Copilot training initiatives. Strategic Impact Reporting: Design and maintain executive dashboards and Impact Stories that translate complex Tech Ops achievements, such as automated ticket deflection, infrastructure cost savings, and system uptime, into clear business-facing metrics. <br><br>Operational Responsibilities<br><br>Copilot Studio Enablement: Run hands-on workshops and one-to-one coaching sessions that guide end users through building agents in Microsoft Copilot Studio, including advanced capabilities such as custom topics, generative actions, knowledge sources, connectors, and agent orchestration. Model Training & Testing: Ingest, format, and structure internal data, including policies and IT documentation, for AI knowledge bases. Conduct rigorous prompt testing, log hallucination rates, and refine agent outputs prior to production deployment. Digital Experience Advocacy: Conduct live training sessions and workshops with business units to demonstrate the capabilities of deployed AI tools and gather user feedback for continuous improvement. Proof of Concept (PoC) Development: Rapidly build internal PoCs using existing platforms to validate business requests before full implementation approval. Governance & Best Practice: Define and share reusable templates, guardrails, and best-practice guidance so that user-built Copilot Studio agents remain secure, compliant, and aligned with organizational standards. Performance Tracking: Monitor the daily usage and success rates of deployed AI Service Desk agents and provide weekly analytics on automated ticket resolution. <br><br>Job Qualifications & Experience<br><br>5 10 years of overall experience. Bachelor s degree in Artificial Intelligence, Computer Science, Information Technology, or a related technical field. Strong foundational understanding of Large Language Models (LLMs), prompt engineering, and AI toolsets. Hands-on familiarity with Microsoft Copilot and Microsoft Copilot Studio, including building and configuring agents, topics, actions, and connectors. Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical business users. Basic scripting capability, such as Python or Power Shell, for data formatting and API interactions. High capacity for independent problem-solving and rapid prototyping. Keep up to date with the latest AI tools and model releases and identify opportunities to leverage them internally. High-agility, cloud-first infrastructure requiring rapid adaptation to new AI frameworks and continuous learning.<br><br>Skills: data analysis, AI/ML Basics, Customer Experience (CX) / User Experience (UX), Digital Analytics tools
???? We’re Hiring: Medical Secretary / Clinic Admin Supervisor???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a patient-focused healthcare organization committed to delivering efficient, professional, and compassionate administrative support. We believe excellent healthcare experiences depend not only on clinical expertise but also on accurate coordination, responsive communication, and well-organized administrative processes. Our culture values confidentiality, accuracy, teamwork, accountability, empathy, and continuous improvement. We are looking for an experienced healthcare administrator who can coordinate clinic operations while supporting patients and medical professionals. The Role We are seeking an experienced Medical Secretary / Clinic Admin Supervisor to coordinate administrative activities, support physicians and clinical teams, supervise administrative staff, and ensure smooth day-to-day clinic operations. The ideal candidate is highly organized, discreet, and proactive, with strong experience in medical administration, scheduling, patient communication, records management, and team coordination. Key Responsibilities Coordinate daily administrative operations and ensure efficient clinic workflow. Supervise receptionists, medical secretaries, administrative assistants, and other assigned support staff. Manage physician and patient schedules, appointments, consultations, follow-ups, and administrative calendars. Coordinate patient registration, check-in, check-out, referrals, forms, and supporting documentation. Prepare medical correspondence, reports, letters, presentations, meeting notes, and administrative documents as required. Maintain accurate patient records, appointment information, insurance documentation, and administrative files. Coordinate communication between physicians, nurses, patients, laboratories, pharmacies, insurers, and external healthcare providers. Respond professionally to patient inquiries and provide accurate non-clinical information regarding appointments, procedures, documentation, and clinic services. Handle scheduling conflicts, cancellations, urgent administrative requests, and patient concerns efficiently. Support billing, invoices, insurance claims documentation, payment coordination, and administrative follow-up where applicable. Monitor staff schedules, attendance, workflow, performance, and adherence to administrative procedures. Assist with recruitment, onboarding, training, coaching, and performance support for administrative personnel. Maintain confidentiality of patient and clinical information in accordance with applicable privacy and data-protection requirements. Use EHR/EMR systems, clinic-management platforms, scheduling software, CRM tools, Microsoft Office, and other administrative systems effectively. Prepare operational reports covering appointments, patient volumes, administrative performance, outstanding tasks, and service issues. Monitor office supplies, administrative resources, equipment, and facility requirements. Ensure administrative processes comply with clinic policies, healthcare regulations, infection-control requirements, and workplace safety procedures. Identify opportunities to improve patient flow, administrative efficiency, documentation accuracy, and overall patient experience. Requirements Bachelor’s degree or equivalent qualification in Healthcare Administration, Business Administration, Medical Administration, or a related field is preferred.3+ years of professional experience in medical administration, clinic operations, medical secretarial work, or healthcare coordination is preferred. Previous experience supervising administrative or reception teams is preferred. Strong knowledge of medical scheduling, patient administration, records management, and clinic workflows. Excellent written and verbal English communication skills. Strong organizational, leadership, multitasking, and problem-solving abilities. Exceptional attention to detail and accuracy when handling confidential information. Experience with EHR/EMR, clinic-management, scheduling, insurance, CRM, or healthcare administrative systems. Strong computer literacy, including Microsoft Office or comparable productivity platforms. Professional, empathetic, discreet, and patient-focused approach. Ability to communicate effectively with physicians, patients, families, insurers, and external healthcare providers. Strong understanding of confidentiality, data protection, and professional healthcare administration. Knowledge of UAE healthcare administration and regulatory requirements is advantageous. Medical administration, healthcare management, or related certifications are advantageous but not required. What We Offer Flexible part-time working hours with a remote-friendly administrative and coordination arrangement. Competitive compensation aligned with experience and responsibilities. Opportunity to support professional clinic administration and healthcare operations. Exposure to medical scheduling, patient services, team supervision, insurance coordination, records management, and healthcare technology. Professional development opportunities and continuous training in healthcare administration and leadership. A professional, patient-focused environment where confidentiality, accuracy, empathy, teamwork, and operational excellence are highly valued.
???? We’re Hiring: Dental Assistant / Clinic Coordinator???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a patient-focused dental organization committed to providing professional, efficient, and welcoming patient experiences. We combine high-quality clinical support with organized administration, responsive communication, and attentive patient care. Our culture values professionalism, teamwork, hygiene, confidentiality, accuracy, and continuous improvement. We are looking for a reliable dental professional who can support clinical teams while coordinating essential clinic activities. The Role We are seeking an experienced Dental Assistant / Clinic Coordinator to support dental professionals, coordinate patient appointments, assist with clinic administration, and help ensure smooth daily operations. The ideal candidate combines practical dental knowledge with strong organizational and communication skills and is comfortable working with patients, dentists, suppliers, insurers, and administrative teams. Key Responsibilities Support dentists and clinical staff during examinations, treatments, procedures, and patient consultations within the scope of the role. Prepare treatment rooms, dental instruments, materials, equipment, and supplies before and after procedures. Assist with patient preparation, positioning, comfort, and post-treatment instructions as directed by qualified dental professionals. Follow applicable infection-control, sterilization, hygiene, and workplace safety procedures. Coordinate patient appointments, confirmations, cancellations, rescheduling, and follow-up visits. Maintain accurate patient registration, appointment, treatment-support, and administrative records. Communicate with patients regarding appointment schedules, clinic procedures, documentation, and non-clinical inquiries. Coordinate schedules between dentists, hygienists, specialists, patients, laboratories, and other relevant parties. Support dental laboratory coordination, including sending and receiving approved dental materials, impressions, models, or related documentation. Monitor dental supplies, instruments, consumables, and inventory levels and report replenishment requirements. Assist with billing, payment coordination, insurance documentation, pre-authorizations, and administrative follow-up where applicable. Handle patient questions, concerns, and service issues professionally, escalating clinical matters to qualified dental professionals. Maintain confidentiality of patient information and follow applicable privacy and data-protection requirements. Use dental practice-management systems, EHR/EMR platforms, scheduling tools, CRM systems, and digital communication platforms. Assist with daily opening and closing procedures, clinic organization, equipment checks, and administrative tasks. Prepare appointment schedules, operational reports, supply records, and other clinic documentation. Coordinate with reception, finance, procurement, insurance providers, laboratories, and management teams. Identify opportunities to improve patient flow, appointment coordination, clinical support, and overall patient experience. Requirements Bachelor’s degree or equivalent qualification in Dental Assisting, Dental Nursing, Healthcare Administration, or a related field is preferred.3+ years of professional experience in dental assisting, dental clinic coordination, healthcare administration, or a similar role is preferred. Relevant dental-assisting qualification or authorization required by applicable local regulations is advantageous and may be required depending on clinical duties. Practical understanding of dental procedures, instruments, infection control, sterilization, and clinical support protocols. Excellent communication and interpersonal skills with a professional and patient-focused approach. Strong organizational, multitasking, and time-management abilities. Excellent attention to detail when handling patient information, appointments, supplies, and documentation. Experience with dental practice-management software, EHR/EMR, scheduling systems, or CRM platforms. Strong computer literacy and confidence using email, spreadsheets, and digital administrative tools. Ability to work calmly and professionally in a busy clinical environment. Strong understanding of patient confidentiality and healthcare data protection. Knowledge of UAE healthcare and dental regulatory requirements is advantageous. Additional language skills are advantageous, particularly Arabic. What We Offer Flexible part-time working hours with a remote-friendly administrative and coordination arrangement where applicable. Competitive compensation aligned with experience and responsibilities. Opportunity to support professional dental operations and patient-care services. Exposure to dental assisting, patient coordination, clinic administration, insurance processes, and healthcare technology. Professional development opportunities and continuous dental and healthcare training. A supportive, patient-focused environment where professionalism, hygiene, teamwork, accuracy, confidentiality, and service excellence are highly valued.
???? We’re Hiring: Clinic Receptionist / Patient Care???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a patient-focused healthcare organization committed to providing professional, compassionate, and well-organized support throughout the patient journey. We value clear communication, privacy, efficiency, and a welcoming experience for every patient. Our culture emphasizes empathy, professionalism, accuracy, confidentiality, and teamwork. We are looking for a reliable healthcare administration professional who can support patients while coordinating essential reception and administrative activities. The Role We are seeking an experienced Clinic Receptionist / Patient Care professional to manage patient inquiries, appointments, reception support, records, and general administrative coordination. The ideal candidate is compassionate, organized, and confident when communicating with patients, families, healthcare professionals, and internal teams. Key Responsibilities Welcome patients and provide professional, courteous, and compassionate reception support. Manage appointment bookings, confirmations, cancellations, rescheduling, and follow-up communications. Respond to patient inquiries by phone, email, messaging platforms, or approved communication channels. Verify patient registration details, appointment information, insurance documentation, and required administrative records. Maintain accurate patient profiles, appointment records, contact details, and administrative documentation. Coordinate patient schedules with physicians, nurses, therapists, specialists, and other healthcare professionals. Provide patients with accurate information regarding clinic services, appointment procedures, operating hours, and administrative requirements. Assist with patient check-in and check-out procedures and coordinate waiting-room flow. Handle patient concerns, complaints, and service issues professionally while escalating clinical matters to qualified healthcare personnel. Support billing, payment collection, invoices, insurance documentation, and administrative follow-up where applicable. Coordinate referrals, medical appointments, follow-ups, reports, and other non-clinical administrative requirements. Maintain strict confidentiality of patient information and follow applicable privacy and data-protection requirements. Use clinic management systems, electronic health-record platforms, CRM tools, scheduling software, and digital communication systems. Prepare daily appointment lists, administrative reports, patient-service summaries, and other operational documentation. Coordinate with pharmacy, laboratory, insurance providers, external clinics, and other approved parties when required. Monitor patient feedback and identify opportunities to improve reception processes and overall patient experience. Follow clinic policies, infection-control procedures, workplace safety requirements, and professional service standards. Requirements Bachelor’s degree or equivalent qualification in Healthcare Administration, Business Administration, Hospitality, Customer Service, or a related field is preferred.3+ years of professional experience in clinic reception, patient services, healthcare administration, medical reception, or a similar role is preferred. Strong understanding of appointment scheduling, patient registration, reception procedures, and healthcare administration. Excellent spoken and written English with a professional and empathetic communication style. Strong customer-service, interpersonal, organizational, and problem-solving skills. Ability to communicate calmly and respectfully with patients and families, including during stressful situations. Strong attention to detail when handling patient records and administrative information. Experience with clinic-management systems, EHR/EMR platforms, appointment software, CRM tools, or healthcare databases. Strong computer literacy and confidence using email, spreadsheets, digital scheduling, and communication platforms. High level of confidentiality, discretion, integrity, and professional judgment. Ability to coordinate effectively with healthcare professionals and administrative teams. Knowledge of UAE healthcare administration, insurance processes, or patient-service practices is advantageous. Healthcare administration, medical reception, patient-care, or customer-service certifications are advantageous but not required. What We Offer Flexible part-time working hours with a remote-friendly patient-service and administrative arrangement. Competitive compensation aligned with experience and responsibilities. Opportunity to support professional healthcare administration and patient-service operations. Exposure to appointment coordination, patient relations, healthcare administration, insurance processes, and digital clinic systems. Professional development opportunities and continuous training in patient services and healthcare administration. A compassionate, patient-focused environment where empathy, confidentiality, accuracy, professionalism, and service excellence are highly valued.
( 10679 )<br><br>At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.<br><br>Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.<br><br>With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Reservations Agent to join the One&Only team at One&Only Royal Mirage Hotel in Dubai.<br><br>With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships where you will ensure to match the guest’s needs by promoting and selling the benefits and features of the hotel, whilst assisting guests with their reservations and requests. To receive and process reservations in a professional and efficient manner and to provide accurate commentary to all other departments.<br><br>Key Duties And Responsibilities<br><br> A commitment to a sense of urgency, immediacy, and total responsiveness. Anticipate guest needs and address them in a refreshing, respectful and polite manner. Demonstrate a willingness to “go the extra mile” to exceed guest expectations. All reservations are processed accurately and efficiently. All relevant details are recorded accurately e.g., payment details. Confidentiality of information is always maintained. Ensure to remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests. To utilize “preferences”, “traces “and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. transport, wine, cots, allergenic pillows etc. To ensure that all relevant administration is kept updated at all times. <br><br>He/She must be highly qualified and must have at least 1-2 years’ experience in an upscale luxury hospitality industry or five-star hotels. He/She must have reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literate including relevant software and experience in using a Opera system. Middle East/GCC experience is an advantage.<br><br>At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.<br><br>We Thank You for your interest at Kerzner – The One&Only Resorts.<br><br>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
???? We’re Hiring: Reservation Specialist???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a hospitality-focused organization committed to delivering seamless booking experiences and personalized guest service. We combine efficient reservation management, responsive communication, and strong attention to detail to ensure every guest receives accurate information and professional support from booking through arrival. Our culture values reliability, organization, customer service, teamwork, and continuous improvement. We are looking for a detail-oriented hospitality professional who can manage reservations efficiently while building positive guest relationships. The Role We are seeking an experienced Reservation Specialist to manage hotel, dining, event, and service reservations while providing accurate information and personalized assistance to guests and clients. The ideal candidate is organized, responsive, commercially aware, and comfortable handling multiple booking requests, modifications, cancellations, special arrangements, and customer inquiries. Key Responsibilities Manage inbound and outbound reservation requests through phone, email, website, messaging, and booking platforms. Process new reservations, amendments, cancellations, extensions, upgrades, and special requests accurately. Verify guest information, booking dates, room or service availability, rates, payment details, and applicable policies. Provide guests with clear information regarding accommodation, facilities, services, availability, pricing, policies, and booking conditions. Maintain accurate reservation records, guest profiles, preferences, special requests, and correspondence. Coordinate with front office, housekeeping, F&B, events, sales, finance, and management teams to ensure booking requirements are fulfilled. Support VIP, corporate, group, long-stay, and special-occasion reservations. Monitor availability and communicate changes or potential capacity issues to relevant departments. Identify appropriate upselling and cross-selling opportunities, including room upgrades, packages, dining options, events, and additional services. Handle guest complaints, booking discrepancies, payment issues, and service concerns professionally. Follow up on pending reservations, confirmations, deposits, payment requirements, and special arrangements. Maintain accurate booking documentation and ensure reservation information is updated promptly. Assist with group bookings, event reservations, corporate accounts, and special packages when required. Support revenue-management initiatives by following approved rates, promotions, packages, and booking controls. Use PMS, CRS, CRM, booking engines, OTA platforms, and other reservation-management systems effectively. Prepare reservation reports, booking summaries, cancellation reports, and operational updates for management. Maintain confidentiality of guest information and follow applicable privacy, security, and data-handling procedures. Requirements Bachelor’s degree or equivalent qualification in Hospitality, Tourism, Business Administration, or a related field is preferred.3+ years of professional experience in hotel reservations, hospitality, travel, guest services, or a similar role is preferred. Strong knowledge of reservation procedures, hotel operations, booking systems, and guest-service standards. Excellent written and verbal English communication skills. Strong customer-service, organizational, and problem-solving abilities. Excellent attention to detail and accuracy when managing bookings and guest information. Ability to handle multiple reservations, inquiries, and deadlines efficiently. Experience with PMS, CRS, OTA platforms, booking engines, CRM systems, or hospitality-management software. Strong computer literacy and confidence working with email, spreadsheets, booking platforms, and digital communication tools. Commercial awareness with the ability to identify appropriate upselling opportunities. Professional, patient, responsive, and solutions-oriented approach. Ability to communicate effectively with international guests and corporate clients. Additional language skills are advantageous. Hospitality, reservations, tourism, or customer-service certifications are advantageous but not required. What We Offer Flexible part-time working hours with a fully remote work arrangement. Competitive compensation aligned with experience and responsibilities. Opportunity to support professional hospitality reservation and guest-service operations. Exposure to hotel reservations, revenue support, VIP bookings, corporate accounts, guest relations, and hospitality technology. Professional development opportunities and continuous hospitality and reservation-management training. A collaborative, guest-focused environment where accuracy, responsiveness, professionalism, teamwork, and service excellence are highly valued.